Westgate Lakes Resort & Spa Universal Studios Area

Location: 9500 Turkey Lake Rd, Orlando, Florida, 32819, Orlando, US

Star Rating: 4 Stars

Property Type: Hotels

About this Property

Important Information

Policies

Check-in: 04:00 PM - 12:00 AM

Check-out: 10:00 AM

Amenities & Facilities

• Meeting rooms
• Full-service spa
• Fitness facilities
• Free bicycles on site
• Arcade/game room
• 24-hour front desk
• Terrace
• Garden
• Luggage storage
• Sauna
• Concierge service
• Wheelchair accessible
• Outdoor furniture
• Picnic area
• Fence around pool
• Steam room
• Elevator
• Fitness facilities
• ATM/banking
• Gift shops or newsstand
• Conference space
• Golfing nearby
• Hiking/biking trails nearby
• Television in common areas
• Arcade/game room
• Safe-deposit box at front desk
• Multilingual staff
• Porter/bellhop
• Full-service spa
• Marina on site
• Meeting rooms
• Smoke-free property
• Wedding services
• Pool umbrellas
• Golf lessons available nearby
• Grocery/convenience store
• Tours/ticket assistance
• Wheelchair accessible parking
• Braille or raised signage
• 24-hour business center
• Lazy river
• Waterslide
• Free theme park shuttle
• Snack bar/deli
• Free bicycles on site
• Basketball on site
• Miniature golf on site
• Pilates classes on site
• Playground on site
• Volleyball on site
• Free self parking
• Free valet parking
• Computer station
• Water park access (surcharge)
• Pool cabanas (surcharge)
• Pool sun loungers
• Children's club (surcharge)
• Games
• Ballroom
• Banquet hall
• Wheelchair-accessible van parking
• Wheelchair-accessible spa
• Wheelchair-accessible pool
• Pool toys

Rooms Available

• Villa, 4 Bedrooms

  3 King Beds, 2 Double Beds and 3 Double Sofa Beds

  Layout - 4 bedrooms and sitting area

  Entertainment - Flat-screen TV, premium channels, and DVD player

  Food & Drink - Kitchen with refrigerator, stovetop, microwave, and dishwasher

  Sleep - Bed sheets

  Bathroom - Private bathroom, jetted bathtub and separate shower

  Practical - Free local calls, queen sofa bed, and safe

  Comfort - Climate-controlled air conditioning

  Non-Smoking

  Connecting/adjoining rooms can be requested, subject to availability

  Max Occupancy: 16 (16 Adults)

  • Coffee/tea maker
  • Safety deposit box
  • TV
  • Telephone
  • Hair dryer
  • Desk
  • DVD player
  • Microwave
  • Dishwasher
  • Private bathroom
  • Kitchen
  • Interconnected room(s) available
  • Wardrobe or closet
  • Stovetop
  • Sofa bed
  • Room service (limited hours)
  • Free Local calls
  • Jetted bathtub
  • Ceiling fan
  • Premium bedding
  • Separate sitting area
  • Separate bathtub and shower
  • Pillowtop mattress
  • Free cribs/infant beds
  • Bedsheets provided
  • Highchair
  • Laundry detergent
  • Laptop-friendly workspace
  • Desk chair

• Studio (Villa)

  1 King Bed and 1 Double Sofa Bed

  495 sq feet

  
  

  Layout - Separate sitting area

  Entertainment - Flat-screen TV, premium channels, and DVD player

  Food & Drink - Kitchenette with microwave, cookware/dishware, and coffee/tea maker

  Sleep - Bed sheets

  Bathroom - Private bathroom, jetted bathtub and separate shower

  Practical - Free local calls, queen sofa bed, and safe

  Comfort - Climate-controlled air conditioning

  Non-Smoking, pet friendly

  Connecting/adjoining rooms can be requested, subject to availability

  Max Occupancy: 4 (4 Adults)

  • Coffee/tea maker
  • Safety deposit box
  • TV
  • Telephone
  • Hair dryer
  • Kitchenette
  • Desk
  • DVD player
  • Microwave
  • Private bathroom
  • Interconnected room(s) available
  • Wardrobe or closet
  • Sofa bed
  • Room service (limited hours)
  • Free Local calls
  • Jetted bathtub
  • Ceiling fan
  • Premium bedding
  • Separate sitting area
  • Separate bathtub and shower
  • Pillowtop mattress
  • Free cribs/infant beds
  • Bedsheets provided
  • Highchair
  • Laundry detergent
  • Laptop-friendly workspace
  • Desk chair

• Villa, 3 Bedrooms

  2 King Beds, 2 Double Beds and 2 Double Sofa Beds

  1689-sq-foot room with a furnished balcony/patio

  
  

  Layout - 3 bedrooms, dining area, and sitting area

  Entertainment - Flat-screen TV, premium channels, and DVD player

  Food & Drink - Kitchen with refrigerator, stovetop, microwave, and dishwasher

  Sleep - Bed sheets

  Bathroom - Private bathroom, jetted bathtub and separate shower

  Practical - Washer/dryer, queen sofa bed, and free local calls

  Comfort - Climate-controlled air conditioning

  Non-Smoking, pet friendly

  Connecting/adjoining rooms can be requested, subject to availability

  Max Occupancy: 12 (12 Adults)

  • Coffee/tea maker
  • Safety deposit box
  • TV
  • Telephone
  • Hair dryer
  • Desk
  • DVD player
  • Microwave
  • Dishwasher
  • Private bathroom
  • Kitchen
  • Interconnected room(s) available
  • Wardrobe or closet
  • Stovetop
  • Sofa bed
  • Room service (limited hours)
  • Free Local calls
  • Jetted bathtub
  • Ceiling fan
  • Premium bedding
  • Separate sitting area
  • Separate bathtub and shower
  • Separate dining area
  • Pillowtop mattress
  • Furnished balcony or patio
  • Free cribs/infant beds
  • Bedsheets provided
  • Highchair
  • Laundry detergent
  • Laptop-friendly workspace
  • Desk chair

• Deluxe Villa, 1 Bedroom

  1 King Bed and 1 Double Sofa Bed

  775-sq-foot room with a furnished balcony/patio

  
  

  Layout - Bedroom and sitting area

  Entertainment - Flat-screen TV, premium channels, and DVD player

  Food & Drink - Kitchen with refrigerator, stovetop, microwave, and dishwasher

  Sleep - Bed sheets

  Bathroom - Private bathroom, jetted bathtub and separate shower

  Practical - Washer/dryer, queen sofa bed, and free local calls

  Comfort - Climate-controlled air conditioning

  Non-Smoking, pet friendly

  Connecting/adjoining rooms can be requested, subject to availability

  Max Occupancy: 4 (4 Adults)

  • Coffee/tea maker
  • Safety deposit box
  • TV
  • Telephone
  • Hair dryer
  • Desk
  • DVD player
  • Microwave
  • Dishwasher
  • Private bathroom
  • Kitchen
  • Interconnected room(s) available
  • Wardrobe or closet
  • Stovetop
  • Sofa bed
  • Room service (limited hours)
  • Free Local calls
  • Jetted bathtub
  • Ceiling fan
  • Premium bedding
  • Separate sitting area
  • Separate bathtub and shower
  • Pillowtop mattress
  • Furnished balcony or patio
  • Free cribs/infant beds
  • Separate bedroom
  • Bedsheets provided
  • Highchair
  • Laundry detergent
  • Laptop-friendly workspace
  • Desk chair

• Villa, 2 Bedrooms

  2 Double Beds, 1 King Bed and 1 Double Sofa Bed

  1195-sq-foot room with a furnished balcony/patio

  
  

  Layout - 2 bedrooms, dining area, and sitting area

  Entertainment - Flat-screen TV, premium channels, and DVD player

  Food & Drink - Kitchen with refrigerator, stovetop, microwave, and dishwasher

  Sleep - Bed sheets

  Bathroom - Private bathroom, jetted bathtub and separate shower

  Practical - Washer/dryer, queen sofa bed, and free local calls

  Comfort - Climate-controlled air conditioning

  Non-Smoking, pet friendly

  Connecting/adjoining rooms can be requested, subject to availability

  Max Occupancy: 8 (8 Adults)

  • Coffee/tea maker
  • Safety deposit box
  • TV
  • Telephone
  • Hair dryer
  • Desk
  • DVD player
  • Microwave
  • Dishwasher
  • Private bathroom
  • Kitchen
  • Interconnected room(s) available
  • Wardrobe or closet
  • Stovetop
  • Sofa bed
  • Room service (limited hours)
  • Free Local calls
  • Jetted bathtub
  • Ceiling fan
  • Premium bedding
  • Separate sitting area
  • Separate bathtub and shower
  • Separate dining area
  • Pillowtop mattress
  • Furnished balcony or patio
  • Free cribs/infant beds
  • Bedsheets provided
  • Highchair
  • Laundry detergent
  • Laptop-friendly workspace
  • Desk chair

• Room (Resort Select)

  1 King Bed and 1 Double Sofa Bed

  493 sq feet

  
  

  Layout - Bedroom and sitting area

  Entertainment - Flat-screen TV, premium channels, and DVD player

  Food & Drink - Kitchenette with microwave, cookware/dishware, and coffee/tea maker

  Sleep - Bed sheets

  Bathroom - Private bathroom, jetted bathtub and separate shower

  Practical - Free local calls, queen sofa bed, and safe

  Comfort - Climate-controlled air conditioning

  Non-Smoking

  Room/bed type depends on availability at check-in

  Connecting/adjoining rooms can be requested, subject to availability

  Max Occupancy: 4 (4 Adults)

  • Coffee/tea maker
  • Safety deposit box
  • TV
  • Telephone
  • Hair dryer
  • Kitchenette
  • Desk
  • DVD player
  • Microwave
  • Private bathroom
  • Interconnected room(s) available
  • Wardrobe or closet
  • Sofa bed
  • Room service (limited hours)
  • Free Local calls
  • Jetted bathtub
  • Ceiling fan
  • Premium bedding
  • Separate sitting area
  • Separate bathtub and shower
  • Pillowtop mattress
  • Room and bed type depend on availability check-in
  • Free cribs/infant beds
  • Bedsheets provided
  • Highchair
  • Laundry detergent
  • Laptop-friendly workspace
  • Desk chair

• Room, 1 Bedroom

  1 King Bed and 1 Double Sofa Bed

  397 sq feet

  
  

  Layout - Separate sitting area

  Entertainment - Flat-screen TV, premium channels, and DVD player

  Food & Drink - Kitchenette with refrigerator, stovetop, microwave, and dishwasher

  Sleep - Bed sheets

  Bathroom - Private bathroom, towels, and a shower

  Practical - Free local calls, queen sofa bed, and safe

  Comfort - Climate-controlled air conditioning

  Non-Smoking, pet friendly

  Connecting/adjoining rooms can be requested, subject to availability

  Max Occupancy: 4 (4 Adults)

  • Coffee/tea maker
  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Hair dryer
  • Kitchenette
  • Desk
  • DVD player
  • Microwave
  • Dishwasher
  • Private bathroom
  • Interconnected room(s) available
  • Wardrobe or closet
  • Stovetop
  • Sofa bed
  • Room service (limited hours)
  • Free Local calls
  • Ceiling fan
  • Premium bedding
  • Separate sitting area
  • Pillowtop mattress
  • Free cribs/infant beds
  • Separate bedroom
  • Bedsheets provided
  • Highchair
  • Laundry detergent
  • Laptop-friendly workspace
  • Desk chair

Guest Reviews

• 156uncles (2/5): DO NOT BOOK BEFORE READING THIS REVIEW! - As a business owner myself, I don’t like leaving bad reviews at all. However, I do think I would be doing an injustice to families who are considering coming here and spending their hard-earned money on a vacation they’ve been waiting all year for. Sometimes a family only gets one vacation every couple of years because times are tough, so I want to make sure I share my experience. I’ll start with the positives. The check-in process was smooth, and the attendant was nice. The bellmen were also friendly and brought our bags to the room and shuttled us to our building. They also have a nice gym, which I used every day. Now onto the negatives. When we first checked in, we told the front desk that it was just me and my wife and asked if we could be placed in a quieter area. The first room we were given was actually very nice. It had wooden furniture, was clean, and felt spacious. However, it had a connecting door, and before we could even unpack, there was a child in the next room screaming extremely loudly. It was so loud that it sounded like he was in our room. I knew immediately that this would be an issue, so since we hadn’t touched anything yet, I called the front desk and asked to be relocated. They did accommodate us, which is another positive, but the next room was not as nice. You could tell from the layout that it used to be one room that was split into two. It was smaller, the furniture was lower quality, and the AC vent was extremely loud (more on that later). This was room 2233B. There was also coffee in the room but no coffee maker, and oddly enough, there was an empty coffee box outside the room. About three days into our stay, we got new neighbors who were smoking marijuana at night. To try and hide it, they were spraying a very strong citrus-scented chemical. That smell made its way through the vent system into our room. It was so potent that we could barely breathe, and at first we had no idea what was going on. We called the front desk the next day after losing a night of sleep. They told us to call again if it happened, which we did the following night. Security came and acknowledged the smell, but since it wasn’t technically smoke, the only solution offered was to move us again. We didn’t want to move, but we had no choice since we needed rest before traveling the next day. This leads me to the type of clientele this resort tends to attract, likely due to the discounted rates compared to other resorts in the area. There were a lot of guests who were loud, used profanity freely, and showed little regard for others. Marijuana use seemed common throughout the property. While there were certainly normal, respectful guests as well, the disruptive behavior was frequent enough to noticeably impact the experience. Now let’s talk about the Wi-Fi. There basically isn’t any. I contacted the front desk about poor reception, and they gave me a tech support number. I ended up opening three service tickets with their provider. Twice, I was told a service manager would call me back, and that never happened. If you need reliable Wi-Fi, you should strongly reconsider booking here. That alone would be enough for me to give this place a one-star rating. The washing machine on our floor also didn’t work properly. At the end of the cycle, our clothes were still soaking wet. We had to wring them out by hand and then run the dryer for about three hours. In addition to the constant marijuana smell, there was also a foul, sewer-like odor in certain areas of the property. I later saw that other guests mentioned this in their reviews as well. The fuse for our refrigerator outlet also blew, which caused us to lose our leftovers. To their credit, maintenance was responsive and sent an electrician the next day, who determined it was a blown GFCI. There is an adults-only pool, which was a bit of a walk from our room. We didn’t mind the walk, although there is a shuttle that runs about every 20 minutes. However, there is no enforcement of the “adults-only” policy. We saw children in that pool as well. There are also no lifeguards on the property, so keep that in mind if you have kids. They have a café called Sid’s Bistro, but it is severely understaffed. If you want coffee, expect to wait at least an hour. I thought it might have just been busy on the first day, but it was like that every single day. I felt bad for the few employees working because they were clearly overwhelmed. The demand is there, but many people end up leaving the line because of the wait. It would honestly be faster to make coffee in your room (if you have a coffee maker, which we didn’t) or take an Uber to a nearby coffee shop. Also, after 12 PM, you can’t even order a bagel because they consider that breakfast only. Next to Sid’s is the main lobby, which is constantly filled with salespeople trying to sell timeshares. If you’re into people-watching, it’s actually interesting to see the different sales styles, but it also adds to the overall atmosphere. Watching them pitch the property while there’s chaos happening around them is, at times, hard to take seriously. I wish I had more positive things to say, but the reality is this: if you’re considering this place because the price looks attractive, think twice. You’re likely better off staying at a simple business hotel with a pool. This property is extremely crowded, and if what you’re looking for is rest and relaxation, this is not the place to find it.
• 680ryand (8/5): Don't listen to bad reviews - While reading many negative reviews leading up to this trip I got worried. So now let me give my review. I'm a human not a bot. Lets address some prior listed concerns....cleanliness? Its a beautiful resort. The grounds are well kept and my room (Deluxe Villa 1 Bedroom) was perfectly clean. A little outdated yes, but irrelevant. Lots of space in the room. I mean LOTS. Location was 12-25 mins from Universal/Disney Seaworld PENDING TIME AND TRAFFIC. Parking, yes after 9/10pm it is BRUTAL. There just is not enough parking near the buildings your room is in. That is one of my only 2 complaints. The other being getting around the resort. Yes there are shuttles but hard to find and appears to not have a real set schedule. Mini mart is very expensive but there is a publix down the street. The sports bar Drafts has REALLY good food. Arcade is expensive and the free cards they give you are enough for ONE swipe of the cheapest game so don't get excited lol. Waterpark is a good value for the money. Small but clean. Get there early if you want a chair. Staff is friendly. I did have to call maintenance once as there were ants on the porch but its Florida so deal with it. Overall i enjoyed the resort and would return
• Wanderer43345143625 (2/5): Awful before we’re even checked in - Awful and dishonest customer service before we’re even checked in. Don’t come here expecting you’re actually going to get your room at check in time. Waiting indefinitely at this point after a 20 hour car drive.
• 392vika (2/5): Do not trust them - they are dishonest and disappointing!! - Paid in advance for a 2-day Universal package, including Park-to-Park Hopper and Epic Universe tickets, and provided all required guest details upfront. We were told the tickets would be ready when payment was received, but on arrival we were made to wait until the next day. Then a “90-minute” timeshare presentation dragged on for nearly 4 hours. When we finally got our tickets, they gave us base tickets instead of hopper tickets and said they didn’t have what we paid for. The only option offered was a refund. We came to Orlando for the parks and were completely cheated out of our time and money. DO NOT TRUST THEM!!
• Global33374341416 (2/5): No room access - Could not access room for the entire time we were there key cars were given, but didn’t work, had to wait until about 2:30 in the morning to actually have someone come to open the door for us, change the keys once again still did not work, manager was right there front of us, but was too busy trying to sell property instead of helping us, requested a refund which I normally never do and was denied completely, even though we technically had a pretty much sleep outside instead of the room
• twilliams15 (6/5): Potential family hotel - This west gate resort has potential. The biggest downfall was the lack of wifi in the room. Complained a few times and I still had to call a 1800 number with no resolution. The waterpark is small, a wave pool, two big water slides, a lazy river with not enough tubes and a section for the littles ones. It’s expensive and not worth the price. The game room was nice. The market place has a little of everything. The studio room was nice and spacious. It comes with a kitchenette, coffee maker, microwaves and supplies such as utensils, cups, plates, dish soap, paper towels etc. The hotel promotes being a loyalty member and having discounts on food and drinks but it never worked. Drinks at the pool averages $14. The location is great. 15-20 mins away from Disney. 10 mins away from Universals, Walmart is 5 mins away
• Reb1234567890 (2/5): Crazy bad experience get your money back!! - Don’t Ever come here the worst ever nightmare especially if you do or attempt to do a Timeshare here run as fast as you can don’t buy
• tessiat2026 (2/5): Nightmare - I had a terrible experience with Westgate Resorts and feel completely misled by their timeshare presentation and sales process. What was presented during the sales pitch was not what we ended up signing. The representatives made promises about flexibility, benefits, and costs that simply did not match the reality once the paperwork was finalized. During the presentation I was very clear with them that I am a single mother of three and that I do not have extra money to spend. I explained that my finances are tight and that I needed to be careful about anything I agreed to. Instead of respecting that, the sales team continued pushing and reassuring me that the timeshare would be affordable and a great decision for my family. The presentation was extremely high-pressure, and we were rushed through signing documents without being given the time to properly review or fully understand what we were agreeing to. After everything was finalized, it became clear that important details and costs were not properly disclosed. The reality of what I signed is completely different from what was verbally promised to me. Now I’m left dealing with financial obligations that I would have never agreed to if everything had been explained honestly from the beginning. As a single parent trying to take care of my kids, this situation has caused a lot of unnecessary stress and frustration. I strongly encourage anyone considering a timeshare with Westgate Resorts to be extremely cautious. Do not rely on what the sales representatives tell you verbally, and make sure you read every single document before signing anything. My experience left me feeling deceived and taken advantage of.
• Redpiranha (8/5): Amazing view - For the most part the stay was great. Room was nice overlooking a lake. At 9pm you could see Disney's fireworks. They have putt putt, fishing, and many more amenities. A lot of heated pools. We booked here because they have a water park. Only negative was when I booked it said nothing about the water park being closed.
• O5754FEroberts (6/5): prospective owners beware - We are owners here. We paid a lot of money to buy a 4-bedroom accommodation for 1 week every year, consisting of both grand bedroom units and traditional bedroom units. We do not need more than 1 bedroom, but ownership allows us to break this up into a 1-bedroom unit for 4 weeks, and the weeks do not have to be consecutive. When we first bought, we were allowed to deposit weeks from one calendar year into the next year, and we had been doing so. Although we can still do this, the rules have changed and there is a fee to use a week from one year in a different year. This per week fee is in addition to the maintenance fee and taxes that we have to pay every year. To avoid the extra fee in the future (assuming that the fee structure does not change again), we booked 5 weeks for this year of 2026, consisting of 4 weeks from 2025 and 1 week from 2026, and we will use our other 3 weeks of 2026 later this year. Making our stay worse, even though our ownership is in Building 60 which runs parallel to the lake, at check-in we were told that we could have only 1 week in that building because renovations would be starting. However, we observed MANY vehicles parked by Building 60 ALL 5 weeks while we were there. On a positive note, after staying in the "grand bedroom" unit the first 3 weeks, we were allowed to stay in it the remaining 2 weeks instead of moving into the smaller "traditional bedroom" unit. Regarding our stay, the grounds and landscaping are still well maintained and the equpment in the fitness center is still very good, except the bike I use for a cardio workout still does not register my heartrate. Basic maintenance indoors has not improved: a loose faucet handle, burned out light bulbs, the stacked dryer does a very poor job of drying (taking hours), a drape and rod not opening or closing smoothly. Staff was prompt about providing fresh bedding, towels and supplies as needed. Unlike the TV in the bedroom, the TV in the living area has an altered audio quality that is annoying, possibly due to being tightly encased in a wooden cabinet. There still is no accommdation for environmentally-conscious guests to participate in recycling. Fruit smoothies were available for purchase at the fitness center, but this was disappointingly recently moved to Sid's Bistro which closes mid-afternoon and the offerings were changed from fruit smoothies to only vanilla, chocolate, and strawberry smoothies. Although indoor smoking is not allowed anywhere, smokers should be placed in separate buildings so we non-smokers can enjoy our balcony/terrace without breathing smoke from tobacco or pot.
• Inspiration486899 (2/5): If you want a peaceful vacation avoid this resort at all costs! - Their service is beyond horrible in so many ways. 1) After booking I kept getting daily messages and emails asking to confirm our reservation AFTER I already confirmed it. I emailed them about it and never received any response. 2) When we arrived there was a HUGE line at check-in, the kind I have never seen anywhere and I travel a lot (25-30 people ahead of us). 3) I placed the “Do not disturb” sign on the door, yet the first morning a cleaning lady walked into the room without even bothering to knock and scared us. Three days later another cleaning lady kept knocking repeatedly on the door despite the sign and only stopped after I called the front desk to complain. 4) Our last night there we got back at 1am very tired and discovered that our keys were not working. They promised to send a security person to unlock the door, which took over 30 mins and repeated calls to the front desk. If you want a peaceful vacation avoid this resort at all costs!!!
• casiec644 (2/5): Never again!! - My family and I went to this hotel last week. We stayed at the lakes. At first arrival we were pretty happy. It’s close to Disney and universal. About 15 mins away from both. There are also shuttles going to universal NOT Disney. The shuttles also take 3 other hotels, so a 15 minute trip to and from universal turned into a 45 min trip each way. Definitely uber my advice to you if u don’t wanna sit on a bus for 45 mins…. Every thing in the hotel is extra theater money … water park extra … the mini golf extra …. the bowling extra… the paddle boats extra…. everything is NOT INCLUDED. The women at the front desk asked us to do a timeshare presentation and we would get 125 towards the amenities we had time to kill so thought why not Lear about timeshares we absolutely knew nothing… They were so AGGRESSIVE! It was insane and made me and my family VERY UNCOMFORTABLE!!! At the end we thanked them for their presentation and went to leave, she told me we have 15 minutes to decide to buy the timeshare and when we declined we were called selfish for doing the presentation if we weren’t buying something and told we wasted everyone’s time. I apologized and went to leave and we were told we had to be signed out to receive the gift card for the amenities. She told me she REFUSED TO SIGN ME OUT OF WE DONT BUY A TIMESHARE!!!! I would never take 15 minutes to pay 35,000 for an every other year timeshare. The sales women also was insistent I liked flying…. Apparently I just need some Xanax….. NOT PROFESSIONAL!!! There are not shuttles to places in the resort so you have to walk everywhere. My littles weren’t happy about this. Specially after a pool day and they had to walk back to the room in there bathing suits. I tried to call for shuttles to the front desk I was told they would send the shuttles and they never came. Unfortunately not many places to eat in the resort. The food at the one sit down restaurant was decent priced we went there for dinner a few times. The pizza place wasn’t to good hard pizza that tasted like it was sitting for days. All in all I’m not to sure how this hotel has 4 stars… The hot water wasn’t working as well… mostly cold showers… the drain in the bathroom didn’t drain so we had to wash hands and brush teeth in the kitchenette… The room has a nice tub in the room if u take a bath at night and don’t let the water run to long it will be hot…
• gemmawJ42ZF (4/5): Functional but dated - The location is great and the resort is big, the gym is actually a decent size for a hotel and lots of equipment. However the rooms are very dated and dirty. Our 1 room villa had 0 natural light in the sitting area, broken plug sockets and missing equipment. It was also right next to the elevator plant room so very very noisy all of the time due to that. The pools, mini golf and other amenities were all closed while we were there due to the cold weather but still charged the hefty resort fee.
• josephlK3784RN (10/5): 2025 Walt Disney world trip - This was a great trip. We flew in early and got to the resort at about 9 am we were just going to drop our bags off and to the parks but they had a room already ready. That was great. The room had a Great Lake view from the patio and all the rooms. There was a small store on site that had almost all we needed. The location was great and centrally located and not far from anything. I had a great time and stay here. The room was clean and comfortable. The only thing bad I could say was that the TV in the room were not smart TV so I could not stream the Games. But overall I would stay here again.
• A6255ZRleannec (6/5): Old outdated room / huge property building 90, no! - No time share presentation / old outdated room offered. Our room was not clean…it was tiled throughout but we had to wear our shoes the whole time or our feet / socks were filthy. There was a suitable bathroom; however, there were no other mirrors in the room. The televisions were also outdated. Hallways were not vacuumed and elevators dirty as well. The grounds were well maintained and the pickle ball courts great. When I asked about laundry facilities, I was told there was an option on two of the floors in my building. On floor #4, the washer didn’t spin the clothes! Maintenance!
• simunovic (4/5): Could be better - We stayed at this resort for two nights, attracted by the low price and excellent location, which were definite positives. We booked a one‑bedroom villa based on the photos, expecting a spacious room with a large bath, but unfortunately it was much smaller than anticipated and only had a shower. The bed was also extremely soft and quite uncomfortable. There were a few issues that affected our stay. At times there was a strong smell of weed around the building, and building 80 had an unpleasant damp or “wet dog” smell when entering. Our room was interconnected, although we weren’t using the adjoining room, and we were woken on both nights between 1–3am by loud shouting from a female voice, either from the corridor or the room next door. When we raised this at checkout, the response was simply an apology, with no further explanation or resolution. On the plus side, the resort does have security, a bar, and a small marketplace, which is convenient. With some investment and better management of noise and upkeep, it could be a good place to stay, but at the moment it feels a bit run down and on the trashy side.
• annbD6520ZK (10/5): Great stay at a great resort - Great resort. Beautiful lakes with beautiful birds. Helpful staff, nice pools with hottubs and kiddie pools. Mini golf, pedal boats, fishing, water park
• its5oclocksumwhere (10/5): Family Reunion for 7 Adults - We stayed at Westgate Lakes Resort & Spa for New Year’s Eve, and the photos truly did not do it justice. The moment we walked in, jaws literally dropped—our unit was huge! I hadn’t realized that a four-bedroom is actually three separate units, which ended up being absolutely perfect for our family of seven adults. It gave everyone privacy while still offering a spacious common area where we could all gather and relax together. Our unit was on the 5th floor overlooking the lake, and the view was stunning. Sitting on the balcony in the morning, listening to the birds while sipping coffee, was so peaceful and relaxing. The fireworks on New Year’s Eve were spectacular—and we had a front-row seat to the show right from that same balcony. It was truly magical. The unit itself was impeccably clean, with very comfortable mattresses. The kitchen was well equipped and perfect for preparing meals, and having a washer and dryer in the unit was incredibly convenient. After long days at the parks, the in-unit hot tub was a much-appreciated luxury. We also noticed that security was consistently present and attentive, which added to our overall comfort and peace of mind. Although we didn’t have time to take advantage of the many on-site activities, there was always something happening and plenty of options available. This resort struck the perfect balance between relaxation, convenience, and excitement. We couldn’t have asked for a better place to stay for such a special family gathering—and we would absolutely return.
• Venan86 (10/5): Loved it. - Loved everything about this Resort, the rooms were great and the living area was also very spacious and nice. The service if we needed anything additional was prompt and even the garbage removal was so efficient (we would leave outside the door and it would be removed within minutes). The bathrooms were really spacious as well and because we got a lake view even the view was perfect a nice morning coffee.
• nubianqueenDC (6/5): Exceptional cart, bell services tip them every time - The cart services bell men Brian, ChaZZ, Gabe location was great, could do some updates needed , would like more entertainment, shuttle was go have to reserve, pizza shop e
• Resort819922 (10/5): Perfect location - Great location! Going back in February. Love the pool and hot tub. Large clean rooms. Friendly staff, great food. All exclusive hotel, very nice.
• 262oluwabunmio (2/5): HOW IS THE WESTGATE SCAM STILL OPERATING? - My husband and I ended up at Westgate resorts in Kissimee after we were offered gifts for a "tour" of the facility durkng our trip to Universal park. The purpose of the tour was to "Encourage us to book their hotel in future", rather than the perfectly amazing Avanti hotel we stayed in during our vacation. What was meant to be 90 minutes ended up as a 3 hour barrage of pressure, boasting and an attempt to intimidate us into buying what we later discovered was a timeshare. The salesperson Mark, I found was often rude and when it became apparent we weren't giving them a dime, he walked off without any acknowledgement and sent yet another random saleswoman our way. At this point we insisted we were leaving. I cannot believe that such scrupulous behaviour is still tolerated in 2025 from what should be a big hotel chain. What an absolute shame and faff.
• desireescorz (2/5): Terrible experience would not recommend! - We had planned our family vacation to be a great experience but it was ended the second we checked in. We requested a room called twice prior to our trip to confirm room all was good until check in. We were immediately met with hostility as the room that was booked was wrong even though when we confirmed twice with on the owners line it was correct on our end. We dealt with that issue and then moved on to try to enjoy our vacation. We had requested towels and extra linen during our stay only to be sent with dirty linen and sheet that looked like someone threw up on. Again we dealt with it and went about our day. Then 2 days before we are scheduled to leave we get a text that we are supposed to leave tomorrow (we were in a park and at dinner) so immediately we left the park to run back to the hotel to figure out what was going on, had to pay for dinner we never ate and lost money leaving the park early. We had spoke to the manager Nick at the front desk trying to address the issue when he was nothing short of rude and condescending. He said it was our fault we got the text and responded. Like what?!! He was seriously absolutely useless and did not rectify any situation. I would not recommend this hotel to my pet hamster at this point. The way we were treated was terrible and very unprofessional not a way I expected to end my vacation. Do better Westgate!
• Companion20651232709 (2/5): Absolutely horrible timeshare tour experience - ⚠️ WESTGATE LAKES RESORT – HORRIBLE EXPERIENCE! DO NOT FALL FOR THEIR TOUR! ⚠️ I want to warn everyone about how terrible this company and their “tour” experience truly are. This was, without question, one of the worst and most unprofessional encounters I’ve ever had with any business. My family attended their “presentation” today, and it quickly turned into an aggressive, high-pressure sales nightmare. At the end of the tour, my husband politely explained that we were interested in possibly purchasing in the future, but not right now — I’m a high-risk pregnancy, we’re paying medical costs out of pocket, and we’ve had unexpected financial burdens recently. Instead of being understanding, the so-called manager immediately became hostile. When I told him his behavior was leaving a bad taste in my mouth, he snapped back, “Good, I hope it does, and I hope you don’t come back.” He raised his voice repeatedly, tried to bully us into buying, and even yelled over my husband every time he tried to speak — so much so that our 3-year-old became visibly upset and started crying. The manager actually called us “idiots for not buying today,” and when we still refused, he told the sales rep, “Get rid of these people. Don’t ever come back here.” Absolutely disgusting behavior. There is no excuse for treating customers this way, especially over a sale. Other guests who left at the same time said they also had terrible experiences with this same manager and felt “lucky to escape.” Clearly, this isn’t an isolated incident — it’s a pattern. After looking online, I now see that this kind of treatment is a common practice for Westgate, and that says everything you need to know. It’s shameful and inhumane to bully families — especially one with a pregnant woman and child — just because they aren’t ready to buy on the spot. If this is how Westgate trains their staff to behave, it’s beyond unacceptable. Additional Important Details: • ⏰ The “90-minute” tour is a complete lie. Ours lasted over 4 hours. • 🍽️ The food is awful. Breakfast was powdered eggs and cold, mushy home fries. • 💰 The pricing is sketchy. We were told the price was $34,000 with $6,800 down and 18% interest. My husband said that was ridiculous, especially given our current situation. Suddenly, the “manager” magically dropped it to $24,000 with $0 down and 0% interest. That kind of dramatic change is extremely suspicious and shady. 🚫 SOCIAL MEDIA UPDATE: After I posted about this awful experience on their official Facebook page, instead of reaching out to make things right, Westgate deleted my comments and blocked me from their page. That says everything about how this company handles criticism. They silence unhappy customers instead of fixing their unethical practices. This entire experience was unprofessional, manipulative, and emotionally upsetting for my family. Please save yourself the stress and avoid Westgate Lakes Resort at all costs.
• stevekQ5806TI (10/5): Our 4th stay at Westgate Lakes - We stayed in a mobility accessible room 716 A. The bed was the right height, the counters were accessible, the shower, the toilet, the screened porch, everything was accessible. We had only a few issues. This unit has a fixed shower head and it was difficult to use because the water did not reach the seat. Thankfully my husband was able to stand to shower. It would have also helped to have a rubber gutter to keep the water inside the shower. The kitchen sink was leaking all over the floor from the drain and we kept mopping it up with towels but it needs to be fixed. It also would have been really nice to have a clock in the bedroom. Our phone died and we did not have a way to tell time other than the sun! The unit was clean. The property was well maintained and the location was really great for everything we wanted to do.
• jorgesA9733ZL (2/5): the worst experience for a family. - We stayed at this hotel for 3 nights and 4 days, where we attended a presentation as part of an online offer we booked. The positive aspects were the excellent location, the spacious rooms, and some of the facilities, which were comfortable. However, the negative part was a very unpleasant experience during the presentation, where a hotel employee named Carolina displayed discriminatory behavior, a lack of courtesy, unprofessional conduct, and mistreatment toward us as customers in an attempt to pressure us into purchasing a timeshare package. We believe that situations like this damage the image and reputation of Westgate Lakes Resort & Spa in Orlando, FL. For this reason, we would not recommend their services to other travelers. Unfortunately, it was one of the worst experiences we have had compared to other hotels in the area.
• colea217 (2/5): Worst Stay I’ve EVER Had… - We stayed at Westgate in Orlando, and from the minute we arrived, it was awful. We pulled up to wait for my mom who was checking us in — there were other cars parked there, so we didn’t think anything of it. A security guard started yelling at my stepdad, who was sitting with my 8-month-old sister on his lap. He told him to drive off with the baby on his lap or hand her to me in the passenger seat — both illegal. He then walked around, knocked on my window, made rude gestures, and muttered under his breath. Later, management reviewed footage and confirmed we did nothing wrong. When we got to our room, it was disgusting — piss stains on the sheets and a dirty tub. Then came the timeshare nightmare. They lured us in with a promise of Universal tickets for a 90-minute presentation. The time didn’t start until after a 2-hour breakfast, and they pressured us nonstop to put down $30,000. When we asked for written numbers to show an attorney, they refused. After nearly 2 hours, they said we wouldn’t get our tickets, disabled our room keys, and we ended up paying out of pocket instead. They also lied about how to get to Universal, sending us to the wrong park. Trash rooms, rude staff, shady timeshare scams — avoid Westgate Orlando at all costs.
• lbsurfer11 (10/5): Carline provides amazing and exceptional service. - I booked a trip for my family never having stayed at the Westgate before. I was unaware that it was a pet friendly hotel, which was my mistake for not researching. I have significant allergies and was initially presented with a room that most definitely had just been stayed in by a family with a dog. I contacted reception and they sent over housekeeping who could not be more sweet and accommodating. The housekeeping manager Carline also noticed the issue with the room and was immediately able to help me transfer to a different room. The new room I was transferred to appears to have been recently updated and was lovely accommodations for me and my family. I greatly appreciate service of this nature and would come back just due to the fact that the staff was so helpful and so understanding.
• 590kileyk (2/5): This place is a scam and disgusting - Place is an absolute dump. Dingy gross and disgusting. They don't tell you you have to "share a common space" with other strangers either and then will fight tooth and nail to refund you your money. You'd be better off sleeping in your car than here.
• Kem (8/5): - Free shuttles and close proximity to universal and sea world. Family friendly and a-lot of activities for the entire family. Fire pits, mini golf, bikes, pizza and ice cream all without leaving the property. Adults can enjoy yoga, Starbucks, the pool bar and drafts bar & grill. I would stay again in Orlando.
• Lori (4/5): - lots of traffic at resort. broken air conditioner, room was hot
• shannette (8/5): - Great customer service Great property and amenities. The studio I stayed in was updated and clean.
• Yoel (10/5): - Awesome experience
• Hossain (10/5): - I didn’t like about their room service and staff
• craig (6/5): - Place is nice but they try to trick.you into a timeshare sales pitch with a free breakfast. Then the resort sends 4 texts a day about the place. Room was good but the bathroom clearly had water damage or mold that they just painted over. Ok if you don't give them your number and don't accept the free breakfast sales pitch. I won't be back as I went to relax and attend pre booked events and I was hassled and annoyed by staff every day by phone about timeshares.
• Cassie (10/5): - The staff truly made our stay. Soannel at check-in went above and beyond with great restaurant recommendations and a thoughtful birthday touch with a decorated bottle of wine. Jacob at concierge was also very welcoming and gave us helpful local and Orlando tips, including details about the park we planned to visit. Their kindness and attention made our trip feel extra special.
• katiepF7493QP (2/5): Awful - I would never stay at this location again. They try and sell you a timeshare the minute you walk in the door and if you are not interested, they are not interested in you or your stay. The resort is very spread out and to get around is almost impossible. They say they have golf carts and shuttles to assist guests, but they don't. Staff on golf carts drive right past you and never offer to give you a ride within the resort. Guests are also not friendly here. It's cheap to book for a reason. You get what you pay for. There are so many more beautiful resorts in Orlando. Don't choose this one.
• Rahsaan (10/5): - Great Experience Highly recommended ✨🙌✨
• Guillermo (10/5): - I loved the property. Although I wasn’t at the hotel resort for most of my stay cause I was visiting the theme parks. I definitely would like to spend a day doing the activities. The resort has to offer. The amenities in the rooms are amazing. Felt very comfortable and homelike. I definitely plan on staying here again for my next Orlando visit.
• Amber (8/5): - It seemed to be pretty private, and quite the shower water was cold the bathroom towel rack was broken and the dishwasher leaked when you ran it. I only pointe these out because we were told we were in the new building. Communication is through text so no staff contact. Spa is amazing but again no communication so we missed out on opportunities. Love love love the location and overall would come back again.
• Dennis (8/5): - Pros: very clean and wonderful staff Cons: needs to do printout of daily activities like you use to
• Kerri (10/5): - Family friendly
• jenill (10/5): - Beautiful
• Anthony (10/5): - Great
• Rashard (10/5): - Everything was nice
• Raheem (10/5): - Clean
• Jean (6/5): - Overall, we loved the spacious suite and large balcony space. Generally very clean, though the tub could've been a bit cleaner. Great location near everything you need and close to Universal and Disney theme parks. I was disappointed about two things: 1. There was no complimentary bottles of water available in our room upon arrival. I had to go downstairs to purchase from the vending machine at 2:00 AM but it was sold out. I called Guest Services and I was told they don't offer complimentary water and asked I check the vending machine in the next building. I walked up to the next building and the card reader wouldn't read my card and did not accept cash. I then went to a third building and could finally buy a bottle of water... $4.10 per bottle. Super expensive. Long walk after 2:00 AM just trying to find drinking water. This should be considered a basic must in the hospitality industry. Many hotels in the country and the WORLD provide complimentary drinking water, or at the very least they put a couple of bottles in the fridge available for purchase. It shouldn't be that hard to make it happen. Having arrived from a flight so late at night only to find there was no drinking water in my room and having to walk around the property so late and so tired looking for drinking water was a very poor experience. 2. Housekeeping is only provided upon request. The majority of hotels in the country do housekeeping daily. Not sure why I would have to make a call to request it.
• Jonathan (10/5): - Clean and spacious room.
• Kimberly (10/5): - Great experience. Great staff.
• Jose (4/5): - La cortinas de las ventas son obsoleta . En el 2025 es tipo de cortina es inasestable no hay privasidan
• Jodi (8/5): - We enjoyed the stay and do recommend overall, but the hot tubs were not hot at all, and when we called, they didn't warm them up. Disappointing. The ad did NOT tell me no housekeeping all week, nor did it say that the water park was only for 'owners' as this is a property where they will be very aggressive to get you to do a time share deal.
• R6080SVjosephf (2/5): Timeshare Nightmare - Misleading Sales Practices and Booking Nightmare with Westgate We purchased a Westgate timeshare in Gatlinburg and immediately regretted it due to deceptive sales tactics and broken promises. Sales Misrepresentations During the presentation, we were told booking would be straightforward and affordable, with costs through Interval International never exceeding $599 per week. We were also told our supplemental week could be split into two vacations and pressured to sign that day or lose the offer. The most alarming issue: They requested our Social Security numbers claiming it was "only for identification," but later we discovered a loan was opened without our informed consent. Booking Reality vs. Promises When we attempted our first booking, the experience was a complete disaster spanning three days. On Day 1, we called Gateway Reservations for an August two-bedroom unit. Initially quoted $349, we were then told it couldn't be booked until September. After being transferred multiple times, quotes escalated from $989 to $1,078 for a ONE-bedroom unit. This took over 2 hours with no supervisor available. On Day 2, we tried Interval International where we were promised sub-$599 rates. The lowest quote we received was $1,859—over three times what we were promised! A supervisor finally explained that the $599 rate only applies to "exchanges"—a critical detail never disclosed during sales. On Day 3, we contacted the Gatlinburg sales office and texted our rep Amber for three days with no response. We were transferred repeatedly and never connected to a supervisor.
• Melinda (10/5): - Activities for all ages,clean, safe and friendly
• John (10/5): - The place was amazing the rooms were clean the property was nice and clean. The staff was amazing help
• Nancy (10/5): - Every thing and everyone were great! Definitely will be coming back to stay here! Room was clean and neat❤️
• Jennifer (8/5): - Room was very very clean and had plenty of towels and toiletries for our stay. I took off 1 star for just being a bit outdated and “tired” looking, a lingering sour gym sock smell, and in walls. Close enough to Universal and restaurants. Pros: Clean Location We have lovely view of lake Close to Universal and parks Staff was friendly and ver accommodating. We were allowed to check in much earlier when we arrived in town early. Plenty of towels, toiletries and dish/laundry soap Lovely fully screened balcony Free parking Shuttle access to Universal Pizza was good on site Having kitchen was very nice! Cons: Needs a refreshing on decor/updated needed There was a terrible sour smell that kept coming through vents. Took 2.5 hours to get extra coffee we called and requested Temp only went down to 68 degrees and we do prefer to sleep in colder room at night We were in bed and our neighbors were getting busy…literally felt the walls shake causing my head to bang against the wall…so thin walls and yes you can hear the moans, laughs and voices in neighboring units Our TV was so tilted on the wall it looked like it would fall off Overall we would stay here again. Even with the cons listed, it was not all the time and the pros were much more important and our weight the cons. As for our neighbors…we weren’t too bothered because it only lasted about 2 minutes.
• Zubaer (10/5): - Good
• Sydney (6/5): - Room was leaking water
• Arlene (10/5): - The pool was an activity for all ages.
• Tiffany (10/5): - Everyone was very nice
• sabrina (10/5): - Beautiful. Relaxing and the front desk amazing. They suggested a beautiful beach to go to and I'm very thankful for that found amazing shells everything was great
• Pamela (10/5): - The room was clean. Needs some updates just a little dated.
• Valerie (8/5): - We visited with our grandson for his birthday. Overall the resort is very nice! Starbucks available in the lobby and very nice pools. Our bed was comfortable and the room was very clean. As with most vacation resorts, they push for you to attend a timeshare presentation at check in but once we told them we had a very full schedule they dropped it.
• Shavonda (2/5): - .
• Jahwaun (10/5): - Was great ...will do again for a 3rd time lol
• Martin E (8/5): - Was definitely convient
• Paul John (6/5): - It was ok for the price
• Joy (2/5): - It was not a professional experience
• Jesse (10/5): - Everything
• jennifer (10/5): - Great location. 7 pools and hot tubs. Bowling. All on site. Clean large room. Always a great stay with any westgate property.
• Edwin (8/5): - Nice clean relaxing friendly
• Matthew (10/5): - Beautiful resort .. staff is awesome
• Jeffrey (10/5): - Clean room,very respectful staff. Quite for night walks and very well lit up on property grounds. The pools were greatand water park. Will definitely stay again thanks Westgate resort
• Rico (8/5): - The couches need to be replaced and dining table had stains on it. Room didn’t have enough towels in there
• Wesley (10/5): - Convince to everything
• Darius T (2/5): - The rooms had an old moldy smell, the floors had hair in the rooms and bathrooms and the cable barely worked, I would not recommend this place
• Christine (10/5): - Got upgraded to one of the timeshare apartments and lived in LUXURY for my couple day stay. Staff was very friendly and helpful. Felt very safe on the property. Rooms were beautiful and very clean I will definitely stay here again!!
• X3791GYcorinnel (2/5): Dirty rooms and dirty business tactics with a dash of sexism - One of the worst vacation experiences I've ever had. 7 nights of mediocrity and regret. (lengthy, but there is SO much to say.) The only upside to this hotel was the shuttlebus service to Universal Studios, and even that was subpar since it only leaves on specific times, you had to book it the day beforehand and it doesn't even go to Epic Universe, only the Citywalk. You want to use this bus outside its regulated hours? Forget about it. So is any of this an upside? You decide. We were checked into a unit right beside the pirate-themed water park, and boy did we know it. Great view, but so much noise! While guests were forced to leave the water park at 7 PM, all the splashing water features were left running until 11 PM every single day for no reason! Good luck sleeping with all that going on right outside your window. The room itself was laughable. Dirty, the sofa bed's mattress was completely deformed, electrical sockets coming off the wall, jacuzzi out in the open in the middle of the room with zero cover... The village shops were overpriced and the Starbucks at this resort closed every day at like 2 PM, what is that about? Zero supervision at the Adult Relaxation pool, so of course other guests were taking their small children there. But all of that could've been tolerable if it hadn't been for the TIMESHARE portion of it all. After we checked in, we were ushered over to the Hospitality desk to receive a 'welcome packet'. To this day don't know what the packet was- maybe the small box of cookies that was ultimately shoved our way? What I do know is that we were encouraged to sign up for a free breakfast, with a small 90 minute presentation and a tour of the premises. No strings attached, no commitment necessary, it was only because Westgate wanted us to stay with them again in the future. Oh, and we would also get 125 (or maybe it was 120, idk) dollars "in cash" if we did this. If it'd been up to me, we wouldn't have done it, but my friends were interested. Still, we were forced to sign up under MY name, because men were not the target audience of this presentation, only single women "because research shows they travel more". (Um... What?) I was also encouraged by Hospitality to lie about how much money I make, to make myself look more desirable. I cannot count on both hands how many red flags I was seeing at that point. Anyway, I caved to peer pressure and allowed this. Big mistake. Everything about this 'free breakfast and 90 minute presentation' was a dumpsterfire from start to finish. The "presentation" is a personal sit-down with a Westgate representative who will throw many numbers and boasts your way about how much money can be made by becoming an owner. In fact, the representative we got was surprised we weren't already an owner since he usually only got paired up with those (allegedly). He later changed his tune to say that this presentation was only given to people who had already committed to becoming an owner and were exploring options, so who even knows what the truth was at that point. Either way, the "tour around the premises with a golf cart" was not a tour at all, it was just taking us directly to two different model units to show us what they look like. Then we were taken back to the breakfast hall to talk options, by which I mean deals. Several options regarding payment plans were shoved our way- each time we shot one down, another slightly better one was thought up on the fly and presented within a minute. But they said we had to agree NOW- offers were only valid that day. Classic pressure move from sketchy salesmen. The Westgate representative also insisted that ChatGPT would be a more trustworthy source of information than a professional accountant. HELLO??? When we finally gave a hard "no" instead of a polite "well let me think about it" after more than two hours of watching Westgate employees bend themselves into pretzels to keep us in our seats (yes, two hours, forget those 90 minutes), the mood turned sour immediately. We were accused of wasting their time, and only being in it for the "gifts". WHAT GIFTS? The breakfast that can't have cost more than 50 cents a plate, the non-existent tour or the 125 dollars "in cash" that turned out to be Westgate-voucher-only? Or are the gifts the horrible feelings left in the pits of our stomachs? You wasted OUR time, Westgate, by manipulating and gaslighting us. If your goal was to have us return in the future, you've accomplished the opposite. Bonus points: When we went to check out, a woman came rushing out of the lobby into the parking lot, screaming the following words: "Do not get the timeshare! Do NOT get the timeshare! I'm telling you! I'm sueing! Class A lawsuit! They won't get away with this!" I don't know whether she meant the presentation or the timeshare itself, but I think both would be apt.
• Rachel (4/5): - i liked the shuttle to universal. i did not like how spread out everything was
• Constance (8/5): - If you're an active person and want to play basketball be prepared to supply your own ball due to residents not returning the basketballs. Also the bicycles squeek when you pedal and u have to have gym shoes no sandals or slides. The refrigerator and freezer doesn't get really cold. Brand new toaster didnt work. Pool and spa had acorns and small leaves be careful where you step ouch. Paddle boats were closed entire time we were there, i forget their reasons.
• Miguel (8/5): - Put signals to “Scoop your pet” unfortunately everywhere are pet owners uneducated.
• Pamela (8/5): - Wonderful resort for families! The staff were incredibly helpful. Our representative, Tylah at the front desk pulled out a map and gave us options for room locations.
• Kenny (10/5): - Nice property
• Kenny (10/5): - Nice and clean property
• Charlyne (10/5): - Lots to do. Nice room.
• Shanice23420 (10/5): Loved it !! - Cloti at park admissions was wonderful! She greeted us with a warm smile, was very patient with our questions, and made the check-in process quick and easy. She set the tone for a great day at the park.
• kenazial (10/5): The staff was amazing I would love to brag on all of them Nick and Marvin’s the lifeguard. And Cloti at the water park. - All of the staff was amazing. Nick , Cloti , Marvin’s, Kelsler I believe was his name . Excellent customer service . Wonderful staff we really enjoyed them also Jamari I believe
• Shyeeda (10/5): - Friendly and helpful staff, clean facilities, as well as very quiet
• Beth (10/5): - You don't have to leave the property. The amenities are over the top.
• Doris (10/5): - Impeccable service
• Anthony (10/5): - I loved that it was sooo many different things you can do at the resort
• oben (10/5): - everything
• Janae (10/5): - Would stay again great for families such a nice place
• Shanell (10/5): - Quick check in, amazing room and view of the lake. Clean quiet. Lots of amenities avaliable. Friendly staff, will be back!!!!
• Rohan (10/5): - Very clean love the spacious rooms will stay here my next trip
• Lennys (10/5): - Great hotel, the rooms are very comfortable especially the beds.
• J.r. (10/5): - My 2 kids and I loved everything about this property. The 3 of us went to celebrate my Birthday and everybody was so nice.
• Jourdon (4/5): - A lot of hidden fees and the room wasn’t the best
• Wayne (10/5): - Easy check in and spacious nice room , very quiet
• Catrina (10/5): - My stay was very nice and relaxing! Very clean resort and the staff was very accommodating!

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