Moon Palace Cancun - All Inclusive
Location: Carretera Cancun-Chetumal Km 340, Cancún, mx
Star Rating: 5 Stars
Property Type: Resorts
About this Property
Luxurious Accommodation
Moon Palace Cancun - All Inclusive offers air-conditioned rooms with modern amenities like a coffee machine, minibar, and flat-screen TV. Guests can relax in comfort and style during their stay.
Diverse Dining Options
Indulge in a culinary journey at Moon Palace Cancun - All Inclusive with a variety of dining choices including American, Brazilian, and Indian cuisine. Special dietary needs are catered to with vegetarian, dairy-free, and vegan options available.
Fun-Filled Activities
From a children's playground to billiards, table tennis, and mini-golf, this 5-star resort offers entertainment for guests of all ages. Additionally, guests can unwind at the sauna and hot tub after a day of activities.
Book your stay at Moon Palace Cancun - All Inclusive now for an unforgettable experience!
Important Information
If a deposit cannot be charged to a guest's credit card, the property will call the guest directly to confirm the credit card information.
Guests who book four nights or more will get $250 USD in Resort Credit. A 16% service fee applies to services paid with Resort Credit. Maximum Spa credit allowed to redeem $50 USD. Other terms and conditions may apply.
Please note that any other Special Requests are subject to availability and additional charges may apply. All promotional benefits are subject to change or may be suspended at any time without prior notice. These promotions are not transferable to guests in other rooms. Information is subject to change without previous notice. Other terms and conditions may apply.
In an attempt to prevent cases of fraud, please note that the credit card used to make the reservation must be presented when checking in and that the cardholder must also be present. If this is not the case, any previous payment shall be deemed invalid and full payment for the reservation shall be charged at check-in.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Policies
Check-in: 03:00 PM - 12:00 AM
Check-out: 12:00 PM
Amenities & Facilities
- Health or beauty spa nearby
- Offsite parking discounted rates available
- Nightclub
- Clubhouse
- Fitness facilities (surcharge)
- Parking
- Non-smoking rooms
- Air conditioning
- Swimming pool
- Restaurant
- Room service
- Terrace
- Family rooms
- Lift / Elevator
- Luggage storage
- Safety deposit box
- Tour desk
- Soundproof rooms
- Facilities for disabled guests
- Ironing service
- Hot tub/Jacuzzi
- Car hire
- Sauna
- Table tennis
- Currency exchange
- Chapel/shrine
- Shared lounge/TV area
- Board games/puzzles
- Shuttle service (additional charge)
- Concierge service
- Kid meals
- Kids' outdoor play equipment
- Evening entertainment
- Public Bath
- Entertainment staff
- Outdoor furniture
- Coffee Shop on site
- Fruits
- Steam room
- Personal trainer
- Staff adhere to local safety protocols
- Cleaning standards that are effective against Coronavirus
- Fire extinguishers
- First aid kit available
- Sanitized tableware & silverware
- Guests can opt-out any cleaning services during stay
- Smoke alarms
- Food delivered to guest room
- Access to health care professionals
- 24-hour security
- Delivered food - securely covered
- Key card access
- Mobile app for room service
- Broadcast Live sport events
- Supervised childcare/activities
- ATM/banking
- Shopping on site
- Nightclub
- Front desk (limited hours)
- Billiards or pool table
- Free wired internet
- Snack bar/deli
- Golfing on site
- Playground on site
- Scuba diving on site
- Snorkeling on site
- Tennis lessons on site
- Self parking (surcharge)
- Airport transportation - pickup (surcharge)
- Airport transportation - drop-off (surcharge)
- Beach umbrellas
- Free pool cabanas
- Pool sun loungers
- Offsite parking discounted rates available
- Beach yoga on site
- Private beach nearby
- Fitness facilities (surcharge)
- Internet access
- Games
- Housekeeping on request
- Concerts/live shows
- Clubhouse
- Private picnics
- Wine release events
- Reception hall
- Exercise/lap pool
- Japanese garden
- Golf cart
- Fishing nearby
- Health or beauty spa nearby
- Swimming nearby
- Water sports equipment
- Beach club nearby (surcharge)
- Bicycle-friendly property
- Beach toys
- Vegetarian menu options available
- Accessible shuttle
- No accessible shuttle
- Accessible train station shuttle
- No accessible train station shuttle
Rooms Available
-
Superior Family Suite Garden View - Kids & Teens Free
There are two connecting Superior Deluxe Rooms. One with one king-sized bed and connecting room with two double beds. This room includes a beach bucket kit, an Xbox 360 with selection of games on request, 24-hour room service and liquor dispenser, mini bar with sodas, bottled water, juices, domestic and imported beers (refreshed daily). Mini-bar in the kids’ room offers chocolate milkshakes, juice, soda, bottled water and kid-friendly snacks. The bathroom is stocked with Chi and Loreal Kids bathroom amenities, bathrobes and slippers for adults and kids.
Max Occupancy: 7 (6 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Radio
- Desk
- Seating Area
- Toilet
- Private bathroom
- Dressing room
- Slippers
- Tile/marble floor
- Alarm clock
- Dining area
- Wardrobe or closet
- Additional bathroom
- Coffee machine
- Linen
- Dining table
- Clothes rack
- Drying rack for clothing
- Toilet paper
- Pool towels
- Wine or champagne
- Bottle of water
- Chocolate or cookies
- Trash cans
- Wine glasses
- Cots
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Socket near the bed
- Feather pillow
- Hypoallergenic pillow
- Smoke alarm
- Key access
- Key card access
-
Superior Governor One Bedroom Suite Ocean View - King Size Bed
One king-sized bed and living room with sofa bed. This sea-view suite has direct access to the terrace. The room comes complete with a beach bag, appetizers, 24-hour room service, welcome bottle of wine and aromatherapy menu. There is a hot tub, Chi bathroom amenities and bathrobes in the bathroom. There is a mini-bar, wine and a liquor dispenser containing premium-brand alcohol.
Max Occupancy: 5 (4 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Radio
- Desk
- Seating Area
- Toilet
- Private bathroom
- Dressing room
- Slippers
- Sofa
- Tile/marble floor
- Alarm clock
- Dining area
- Wardrobe or closet
- Additional bathroom
- Coffee machine
- Linen
- Dining table
- Clothes rack
- Drying rack for clothing
- Toilet paper
- Pool towels
- Wine or champagne
- Bottle of water
- Chocolate or cookies
- Trash cans
- Wine glasses
- Cots
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Socket near the bed
- Feather pillow
- Hypoallergenic pillow
- Smoke alarm
- Key access
- Key card access
-
Superior Two Bedroom Presidential Suite Golf Course - Kids & Teens Free
This suite has a bathrobe, air conditioning, cable TV. • Jungle view • Private bath with shower only • Both rooms have a double whirlpool tub • Private terrace with two lounge chairs, table and chairs • Living room area • Dining and bar area • Welcome bottle of Robert Mondavi Twin Oaks Cabernet Sauvignon • Liquor dispenser stocked with premium upgraded brands: Bacardi White Rum, Jose Cuervo Especial Tequila, J&B Whiskey and Absolut Vodka** • Mini-bar with sodas, bottled water, juices, domestic and imported beers (refreshed daily) • Coffee maker • Smart TV with personalized streaming via Google Chromecast® • Pillow menu • Aromatherapy menu • Golf cart included for personal use • CHI® bath amenities • Bathroom scales • CHI ® hairdryer and straightener • Iron and ironing board • 24-hour room service and turndown service • Digital safe (laptop size) • Wireless Internet • Direct-dial telephone • Alarm clock/radio • Individually controlled A/C Smoke free room
Max Occupancy: 7 (6 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Radio
- Desk
- Seating Area
- Toilet
- Private bathroom
- Dressing room
- Slippers
- Sofa
- Tile/marble floor
- Alarm clock
- Dining area
- Wardrobe or closet
- Additional bathroom
- Coffee machine
- Linen
- Dining table
- Clothes rack
- Drying rack for clothing
- Toilet paper
- Pool towels
- Wine or champagne
- Bottle of water
- Chocolate or cookies
- Trash cans
- Wine glasses
- Cots
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Socket near the bed
- Feather pillow
- Hypoallergenic pillow
- Smoke alarm
- Key access
- Key card access
-
Swim Up Suite Garden View - Kids & Teens Free
There is direct access from the terrace to the pool. The room includes an aromatherapy menu, pillow menu and 24-hour room service. There is a mini-bar, wine and a liquor dispenser containing premium-brand alcohol. The bathroom includes a hot tub, Chi bathroom amenities and bathrobes and slippers. Direct access from room terrace to private pool.
Max Occupancy: 5 (4 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Radio
- Desk
- Seating Area
- Toilet
- Private bathroom
- Dressing room
- Slippers
- Tile/marble floor
- Alarm clock
- Dining area
- Wardrobe or closet
- Additional bathroom
- Coffee machine
- Linen
- Dining table
- Clothes rack
- Drying rack for clothing
- Toilet paper
- Pool towels
- Wine or champagne
- Bottle of water
- Chocolate or cookies
- Trash cans
- Wine glasses
- Cots
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Socket near the bed
- Feather pillow
- Hypoallergenic pillow
- Smoke alarm
- Key access
- Key card access
-
Superior Villa Campo de Golf
Guests will have a special experience as this villa provides a hot tub and a spa bath. The villa's kitchen, which features a tea and coffee maker, is available for cooking and storing food. This air-conditioned villa includes a flat-screen TV with streaming services, a private bathroom as well as a terrace with garden views. The unit offers 6 beds.
Max Occupancy: 9 (8 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Kitchenette
- Bathrobe
- Radio
- Desk
- Seating Area
- Toilet
- Private bathroom
- Dressing room
- Slippers
- Kitchen
- Additional toilet
- Sofa
- Tile/marble floor
- Alarm clock
- Dining area
- Wardrobe or closet
- Additional bathroom
- Coffee machine
- Terrace
- Linen
- Dining table
- Clothes rack
- Drying rack for clothing
- Toilet paper
- Pool towels
- Wine or champagne
- Bottle of water
- Chocolate or cookies
- Trash cans
- Wine glasses
- Cots
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Socket near the bed
- Feather pillow
- Hypoallergenic pillow
- Smoke alarm
- Key card access
-
Superior Junior Suite Golf Course View with Golf Cart Included
This suite's standout feature is the hot tub. This suite is comprised of 1 living room, 1 separate bedroom and 1 bathroom with a bath and free toiletries. The air-conditioned suite offers a flat-screen TV with streaming services, soundproof walls, a minibar, a tea and coffee maker as well as garden views. The unit offers 1 bed.
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Radio
- Desk
- Seating Area
- Toilet
- Private bathroom
- Dressing room
- Slippers
- Tile/marble floor
- Alarm clock
- Dining area
- Wardrobe or closet
- Additional bathroom
- Coffee machine
- Linen
- Dining table
- Clothes rack
- Drying rack for clothing
- Toilet paper
- Pool towels
- Wine or champagne
- Bottle of water
- Chocolate or cookies
- Trash cans
- Wine glasses
- Cots
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Socket near the bed
- Feather pillow
- Hypoallergenic pillow
- Smoke alarm
- Key access
- Key card access
-
Superior Two Bedroom Presidential Suite Ocean View - Kids & Teens Free
One bedroom with king-sized bed and one bedroom with two double beds. The sea-view suite has a private terrace, living room, dining area and double Jacuzzi. It includes a fully stocked mini-bar, welcome bottle of wine, premium liquor and 24-hour room service. The bathroom features Chi bathroom amenities, bathrobes and slippers. The room includes an aromatherapy menu, pillow menu.
Max Occupancy: 7 (6 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Radio
- Desk
- Seating Area
- Toilet
- Private bathroom
- Dressing room
- Slippers
- Additional toilet
- Tile/marble floor
- Alarm clock
- Dining area
- Wardrobe or closet
- Additional bathroom
- Coffee machine
- Linen
- Dining table
- Clothes rack
- Drying rack for clothing
- Toilet paper
- Pool towels
- Wine or champagne
- Bottle of water
- Chocolate or cookies
- Trash cans
- Wine glasses
- Cots
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Socket near the bed
- Feather pillow
- Hypoallergenic pillow
- Smoke alarm
- Key access
- Key card access
-
Superior Deluxe Ocean View - Book 4 nights, get 2 free in Punta Cana
1 King Bed OR 2 Double Beds
484-sq-foot soundproofed room, balcony with ocean views
Relax - Indoor private hot tub
Internet - Free WiFi 50+ Mbps
Entertainment - 55-inch Smart TV with satellite channels and pay movies
Food & Drink - Espresso maker, free minibar items, 24-hour room service, and free bottled water
Sleep - Memory foam bed, premium bedding, a down duvet, blackout drapes/curtains, and turndown service
Bathroom - Private bathroom, separate bathtub and shower, bathrobes, and slippers
Practical - Free long-distance calls, laptop-compatible safe, and iron/ironing board; rollaway beds (free) available on request
Comfort - Climate-controlled air conditioning and daily housekeeping
Accessibility - Visual fire alarm
Eco-friendly - Energy-saving switches, recycling bin, and LED light bulbs
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 4 (4 Adults)
- TV
- Telephone
- Hair dryer
- Bathrobe
- Desk
- Private bathroom
- Slippers
- Satellite channels
- Interconnected room(s) available
- Wardrobe or closet
- Toilet paper
- Bottle of water
- Shampoo
- Daily housekeeping
- Hypo-allergenic bedding available
- Free Local calls
- Espresso maker
- Room service (24 hours)
- Premium bedding
- Turndown service
- Blackout drapes/curtains
- Separate bathtub and shower
- Free WiFi
- Down comforter
- Memory foam mattress
- Private spa tub
- Bedsheets provided
- Smart TV
- Champagne service
- Soap
- Window screens
- Laptop-friendly workspace
- LED light bulbs
- Restaurant dining guide
- Visual fire alarm
- Desk chair
- Meal delivery service available
- Energy-saving switches
- Smooth flooring in room
-
Superior Deluxe Garden View - Two Double Beds
2 Double Beds
Features a private balcony
Relax - Indoor private hot tub
Internet - Free WiFi 50+ Mbps
Entertainment - 55-inch Smart TV with satellite channels and pay movies
Food & Drink - Espresso maker, free minibar items, 24-hour room service, and free bottled water
Sleep - Memory foam bed, premium bedding, a down duvet, blackout drapes/curtains, and turndown service
Bathroom - Private bathroom, separate bathtub and shower, bathrobes, and slippers
Practical - Free long-distance calls, laptop-compatible safe, and iron/ironing board
Comfort - Climate-controlled air conditioning and daily housekeeping
Accessibility - Visual fire alarm
Eco-friendly - Energy-saving switches, recycling bin, and LED light bulbs
Need to Know - No rollaway/extra beds available
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 5 (4 Adults)
- TV
- Telephone
- Hair dryer
- Bathrobe
- Desk
- Private bathroom
- Slippers
- Satellite channels
- Interconnected room(s) available
- Wardrobe or closet
- Toilet paper
- Bottle of water
- Shampoo
- Wheelchair accessible
- Daily housekeeping
- Hypo-allergenic bedding available
- Free Local calls
- Espresso maker
- Room service (24 hours)
- Premium bedding
- Turndown service
- Blackout drapes/curtains
- Separate bathtub and shower
- Free WiFi
- Down comforter
- Memory foam mattress
- Private spa tub
- No rollaway/extra beds
- Bedsheets provided
- Smart TV
- Champagne service
- Soap
- Window screens
- Laptop-friendly workspace
- LED light bulbs
- Restaurant dining guide
- Visual fire alarm
- Desk chair
- Meal delivery service available
- Energy-saving switches
- Smooth flooring in room
-
Superior Two Bedroom Suite Golf Course View
1 King Bed and 2 Double Beds
969-sq-foot soundproofed room, located on the top floor, balcony with golf course views
Layout - 2 bedrooms, living room, and dining area
Relax - Indoor private hot tub
Internet - Free WiFi 50+ Mbps
Entertainment - 55-inch Smart TV with satellite channels and pay movies
Food & Drink - Espresso maker, free minibar items, 24-hour room service, and free bottled water
Sleep - Memory foam bed, premium bedding, a down duvet, a pillow menu, and blackout drapes/curtains
Bathroom - 2 bathrooms, separate bathtub and shower, bathrobes, and slippers
Practical - Free long-distance calls, laptop-compatible safe, and iron/ironing board; rollaway beds (free) available on request
Comfort - Climate-controlled air conditioning and daily housekeeping
Accessibility - Visual fire alarm
Eco-friendly - Energy-saving switches, recycling bin, and LED light bulbs
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 6 (6 Adults)
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Desk
- Private bathroom
- Slippers
- Satellite channels
- Interconnected room(s) available
- Wardrobe or closet
- Dining table
- Toilet paper
- Bottle of water
- Shampoo
- Daily housekeeping
- Hypo-allergenic bedding available
- Free Local calls
- Espresso maker
- Room service (24 hours)
- Premium bedding
- Turndown service
- Blackout drapes/curtains
- Separate bathtub and shower
- Separate dining area
- Free WiFi
- Down comforter
- Memory foam mattress
- Pillow menu
- Private spa tub
- Bedsheets provided
- Smart TV
- Champagne service
- Soap
- Window screens
- Laptop-friendly workspace
- LED light bulbs
- Restaurant dining guide
- Visual fire alarm
- Toothbrush and toothpaste available
- Toothbrush and toothpaste not available
- Location - top floor
- Desk chair
- Meal delivery service available
- Travel crib
- Energy-saving switches
- Smooth flooring in room
-
Superior Governor Suite
1 King Bed
969-sq-foot soundproofed room, balcony with ocean views
Layout - Dining area and sitting area
Relax - Indoor private hot tub
Internet - Free WiFi 50+ Mbps
Entertainment - 55-inch Smart TV with satellite channels and pay movies
Food & Drink - Espresso maker, free minibar items, 24-hour room service, and free bottled water
Sleep - Memory foam bed, premium bedding, a down duvet, a pillow menu, and blackout drapes/curtains
Bathroom - Private bathroom, separate bathtub and shower, bathrobes, and slippers
Practical - Free long-distance calls, laptop-compatible safe, and iron/ironing board; rollaway beds (free) available on request
Comfort - Climate-controlled air conditioning and daily housekeeping
Accessibility - Visual fire alarm
Eco-friendly - Energy-saving switches, recycling bin, and LED light bulbs
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 4 (4 Adults)
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Desk
- Private bathroom
- Slippers
- Satellite channels
- Interconnected room(s) available
- Wardrobe or closet
- Toilet paper
- Sofa bed
- Bottle of water
- Shampoo
- Daily housekeeping
- Hypo-allergenic bedding available
- Free Local calls
- Espresso maker
- Room service (24 hours)
- Premium bedding
- Separate sitting area
- Turndown service
- Blackout drapes/curtains
- Separate bathtub and shower
- Separate dining area
- Free WiFi
- Down comforter
- Memory foam mattress
- Pillow menu
- Private spa tub
- Bedsheets provided
- Smart TV
- Champagne service
- Soap
- Window screens
- Laptop-friendly workspace
- LED light bulbs
- Restaurant dining guide
- Visual fire alarm
- Toothbrush and toothpaste available
- Toothbrush and toothpaste not available
- Desk chair
- Meal delivery service available
- Travel crib
- Energy-saving switches
- Smooth flooring in room
-
Superior Deluxe Garden View (Book 4 nights, Get 2 nights in Punta Cana)
1 King Bed OR 2 Double Beds
484-sq-foot soundproofed room, balcony with garden views
Relax - Indoor private hot tub
Internet - Free WiFi 50+ Mbps
Entertainment - 55-inch Smart TV with satellite channels and pay movies
Food & Drink - Espresso maker, free minibar items, 24-hour room service, and free bottled water
Sleep - Memory foam bed, premium bedding, a down duvet, blackout drapes/curtains, and turndown service
Bathroom - Private bathroom, separate bathtub and shower, bathrobes, and slippers
Practical - Free long-distance calls, laptop-compatible safe, and iron/ironing board; rollaway beds (free) available on request
Comfort - Climate-controlled air conditioning and daily housekeeping
Accessibility - Visual fire alarm
Eco-friendly - Energy-saving switches, recycling bin, and LED light bulbs
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 4 (4 Adults)
- TV
- Telephone
- Hair dryer
- Bathrobe
- Desk
- Private bathroom
- Slippers
- Satellite channels
- Interconnected room(s) available
- Wardrobe or closet
- Toilet paper
- Bottle of water
- Shampoo
- Daily housekeeping
- Hypo-allergenic bedding available
- Free Local calls
- Espresso maker
- Room service (24 hours)
- Premium bedding
- Turndown service
- Blackout drapes/curtains
- Separate bathtub and shower
- Free WiFi
- Down comforter
- Memory foam mattress
- Private spa tub
- Bedsheets provided
- Smart TV
- Champagne service
- Soap
- Window screens
- Laptop-friendly workspace
- LED light bulbs
- Restaurant dining guide
- Visual fire alarm
- Desk chair
- Meal delivery service available
- Energy-saving switches
- Smooth flooring in room
-
Swim Up Suite
1 King Bed OR 2 Double Beds
484-sq-foot soundproofed room, located on the ground floor, balcony with garden views
Relax - Indoor private hot tub and swim-up room access
Internet - Free WiFi 50+ Mbps
Entertainment - 55-inch Smart TV with satellite channels and pay movies
Food & Drink - Espresso maker, free minibar items, 24-hour room service, and free bottled water
Sleep - Memory foam bed, premium bedding, a down duvet, a pillow menu, and blackout drapes/curtains
Bathroom - Private bathroom, separate bathtub and shower, bathrobes, and slippers
Practical - Free long-distance calls, laptop-compatible safe, and iron/ironing board; rollaway beds (free) available on request
Comfort - Climate-controlled air conditioning and daily housekeeping
Accessibility - Visual fire alarm
Eco-friendly - Energy-saving switches, recycling bin, and LED light bulbs
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 4 (4 Adults)
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Desk
- Private bathroom
- Slippers
- Satellite channels
- Interconnected room(s) available
- Wardrobe or closet
- Toilet paper
- Bottle of water
- Shampoo
- Wheelchair accessible
- Daily housekeeping
- Hypo-allergenic bedding available
- Free Local calls
- Espresso maker
- Room service (24 hours)
- Premium bedding
- Turndown service
- Blackout drapes/curtains
- Separate bathtub and shower
- Free WiFi
- Down comforter
- Memory foam mattress
- Pillow menu
- Private spa tub
- Bedsheets provided
- Smart TV
- Champagne service
- Soap
- Window screens
- Laptop-friendly workspace
- LED light bulbs
- Restaurant dining guide
- Visual fire alarm
- Toothbrush and toothpaste available
- Toothbrush and toothpaste not available
- Location - ground floor
- Desk chair
- Meal delivery service available
- Travel crib
- Energy-saving switches
- Smooth flooring in room
-
Superior Two Bedroom Presidential Suite
1 King Bed and 2 Double Beds
969-sq-foot soundproofed room, located on the top floor, balcony with sea views
Layout - 2 bedrooms, living room, and dining area
Relax - Indoor private hot tub
Internet - Free WiFi 50+ Mbps
Entertainment - 55-inch Smart TV with satellite channels and pay movies
Food & Drink - Espresso maker, free minibar items, 24-hour room service, and free bottled water
Sleep - Memory foam bed, premium bedding, a down duvet, a pillow menu, and blackout drapes/curtains
Bathroom - 2 bathrooms, separate bathtub and shower, bathrobes, and slippers
Practical - Free long-distance calls, laptop-compatible safe, and iron/ironing board; rollaway beds (free) available on request
Comfort - Climate-controlled air conditioning and daily housekeeping
Accessibility - Visual fire alarm
Eco-friendly - Energy-saving switches, recycling bin, and LED light bulbs
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 6 (6 Adults)
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Desk
- Private bathroom
- Slippers
- Satellite channels
- Interconnected room(s) available
- Wardrobe or closet
- Dining table
- Toilet paper
- Bottle of water
- Shampoo
- Daily housekeeping
- Hypo-allergenic bedding available
- Free Local calls
- Espresso maker
- Room service (24 hours)
- Premium bedding
- Turndown service
- Blackout drapes/curtains
- Separate bathtub and shower
- Separate dining area
- Free WiFi
- Down comforter
- Memory foam mattress
- Pillow menu
- Private spa tub
- Bedsheets provided
- Smart TV
- Champagne service
- Soap
- Window screens
- Laptop-friendly workspace
- LED light bulbs
- Restaurant dining guide
- Visual fire alarm
- Toothbrush and toothpaste available
- Toothbrush and toothpaste not available
- Location - top floor
- Desk chair
- Meal delivery service available
- Travel crib
- Energy-saving switches
- Smooth flooring in room
-
Superior Family Deluxe - Kids & Teens Stay Free
1 King Bed and 2 Double Beds
969-sq-foot soundproofed room, balcony with garden views
Layout - 2 bedrooms
Relax - Indoor private hot tub
Internet - Free WiFi 50+ Mbps
Entertainment - 55-inch Smart TV with satellite channels and pay movies
Food & Drink - Espresso maker, free minibar items, 24-hour room service, and free bottled water
Sleep - Memory foam bed, premium bedding, a down duvet, blackout drapes/curtains, and turndown service
Bathroom - 2 bathrooms, separate bathtub and shower, bathrobes, and slippers
Practical - Free long-distance calls, laptop-compatible safe, and iron/ironing board; rollaway beds (free) available on request
Comfort - Climate-controlled air conditioning and daily housekeeping
Accessibility - Visual fire alarm
Eco-friendly - Energy-saving switches, recycling bin, and LED light bulbs
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 6 (6 Adults)
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Desk
- Private bathroom
- Slippers
- Satellite channels
- Interconnected room(s) available
- Wardrobe or closet
- Toilet paper
- Bottle of water
- Shampoo
- Daily housekeeping
- Hypo-allergenic bedding available
- Free Local calls
- Espresso maker
- Room service (24 hours)
- Premium bedding
- Turndown service
- Blackout drapes/curtains
- Separate bathtub and shower
- Free WiFi
- Down comforter
- Memory foam mattress
- Private spa tub
- Bedsheets provided
- Smart TV
- Champagne service
- Soap
- Window screens
- Laptop-friendly workspace
- LED light bulbs
- Child-size slippers
- Restaurant dining guide
- Visual fire alarm
- Toothbrush and toothpaste available
- Toothbrush and toothpaste not available
- Desk chair
- Meal delivery service available
- Travel crib
- Energy-saving switches
- Smooth flooring in room
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Superior Junior Suite Golf Course View with Golf Cart Included
1 King Bed
411-sq-foot soundproofed room, balcony with golf course views
Layout - Bedroom
Relax - Indoor private hot tub
Internet - Free WiFi 50+ Mbps
Entertainment - 55-inch Smart TV with satellite channels and pay movies
Food & Drink - Espresso maker, free minibar items, 24-hour room service, and free bottled water
Sleep - Memory foam bed, premium bedding, a down duvet, blackout drapes/curtains, and turndown service
Bathroom - Private bathroom, separate bathtub and shower, bathrobes, and slippers
Practical - Free long-distance calls, laptop-compatible safe, and iron/ironing board; rollaway beds (free) available on request
Comfort - Climate-controlled air conditioning and daily housekeeping
Accessibility - Visual fire alarm
Eco-friendly - Energy-saving switches, recycling bin, and LED light bulbs
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 2 (2 Adults)
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Desk
- Private bathroom
- Slippers
- Satellite channels
- Interconnected room(s) available
- Wardrobe or closet
- Toilet paper
- Bottle of water
- Shampoo
- Daily housekeeping
- Hypo-allergenic bedding available
- Free Local calls
- Espresso maker
- Room service (24 hours)
- Premium bedding
- Turndown service
- Blackout drapes/curtains
- Separate bathtub and shower
- Free WiFi
- Down comforter
- Memory foam mattress
- Private spa tub
- Bedsheets provided
- Smart TV
- Champagne service
- Soap
- Window screens
- Laptop-friendly workspace
- LED light bulbs
- Restaurant dining guide
- Visual fire alarm
- Toothbrush and toothpaste available
- Toothbrush and toothpaste not available
- Desk chair
- Meal delivery service available
- Travel crib
- Energy-saving switches
- Smooth flooring in room
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Superior Junior Suite Golf Course - Kids & Teens Free
This room includes a minibar, wine and a liquor dispenser containing premium-brand alcohol, 24-hour room service and welcome bottle of wine and access to a golf cart. There are Chi bathroom amenities, double whirlpool tub, bathrobes and slippers.
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Desk
- Toilet
- Private bathroom
- Slippers
- Tile/marble floor
- Alarm clock
- Wardrobe or closet
- Coffee machine
- Linen
- Drying rack for clothing
- Toilet paper
- Pool towels
- Wine or champagne
- Bottle of water
- Chocolate or cookies
- Trash cans
- Wine glasses
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Smoke alarm
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Superior Deluxe Ocean View - Kids & Teens Free
This room features views of the Caribbean Sea from the private balcony, 24-hour room service and a double whirlpool tub. There is a mini-bar, wine and a liquor dispenser containing premium-brand alcohol. Bathrobes, slippers and luxury toiletries are included.
Max Occupancy: 5 (4 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Radio
- Desk
- Seating Area
- Toilet
- Private bathroom
- Dressing room
- Slippers
- Tile/marble floor
- Alarm clock
- Dining area
- Wardrobe or closet
- Additional bathroom
- Coffee machine
- Linen
- Dining table
- Clothes rack
- Drying rack for clothing
- Toilet paper
- Pool towels
- Wine or champagne
- Bottle of water
- Chocolate or cookies
- Trash cans
- Wine glasses
- Cots
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Socket near the bed
- Feather pillow
- Hypoallergenic pillow
- Smoke alarm
- Key access
- Key card access
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Superior Honeymoon Suite - Kind Size Bed
This room includes upgraded L’Occitane bath amenities, 24-hour room service and turn down service. It also features a double whirlpool tub. There is a mini-bar, wine and a liquor dispenser containing premium-brand alcohol. In addition, it includes exclusive beach bag (one per room/per stay) Espresso/American coffee maker.
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Radio
- Desk
- Seating Area
- Toilet
- Private bathroom
- Dressing room
- Slippers
- Tile/marble floor
- Alarm clock
- Dining area
- Wardrobe or closet
- Additional bathroom
- Coffee machine
- Linen
- Dining table
- Clothes rack
- Drying rack for clothing
- Toilet paper
- Pool towels
- Wine or champagne
- Bottle of water
- Chocolate or cookies
- Trash cans
- Wine glasses
- Cots
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Socket near the bed
- Feather pillow
- Hypoallergenic pillow
- Smoke alarm
- Key access
- Key card access
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Superior Deluxe Garden View - Kids & Teens Free
This spacious room includes a double spa bath, a balcony with garden views and flat-screen satellite TV. There is a mini-bar, 24-hour room service, wine and a liquor dispenser containing premium-brand alcohol. Bathrobes, slippers and luxury toiletries are included in the bathroom.
Max Occupancy: 5 (4 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Radio
- Desk
- Seating Area
- Toilet
- Private bathroom
- Dressing room
- Slippers
- Tile/marble floor
- Alarm clock
- Dining area
- Wardrobe or closet
- Additional bathroom
- Coffee machine
- Linen
- Dining table
- Clothes rack
- Drying rack for clothing
- Toilet paper
- Pool towels
- Wine or champagne
- Bottle of water
- Chocolate or cookies
- Trash cans
- Wine glasses
- Cots
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Socket near the bed
- Feather pillow
- Hypoallergenic pillow
- Smoke alarm
- Key access
- Key card access
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Superior Deluxe Garden View - Get 2 Free Nights at Punta Cana
This suite features a hot tub. The spacious suite features 1 bedroom and 1 bathroom with a bath and free toiletries. The air-conditioned suite provides a flat-screen TV with cable channels, soundproof walls, a mini-bar, a tea and coffee maker as well as garden views. The unit offers 3 beds.
Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Desk
- Seating Area
- Toilet
- Private bathroom
- Dressing room
- Slippers
- Tile/marble floor
- Alarm clock
- Dining area
- Wardrobe or closet
- Coffee machine
- Linen
- Dining table
- Drying rack for clothing
- Toilet paper
- Pool towels
- Wine or champagne
- Bottle of water
- Chocolate or cookies
- Trash cans
- Wine glasses
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Smoke alarm
- Key access
- Key card access
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Superior Deluxe Garden View
This suite's special features are the hot tub and the spa bath. This air-conditioned suite includes a flat-screen TV with streaming services, a private bathroom as well as a balcony with garden views. The unit offers 1 bed.
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Radio
- Desk
- Seating Area
- Toilet
- Private bathroom
- Dressing room
- Slippers
- Tile/marble floor
- Alarm clock
- Dining area
- Wardrobe or closet
- Additional bathroom
- Coffee machine
- Linen
- Dining table
- Clothes rack
- Drying rack for clothing
- Toilet paper
- Pool towels
- Wine or champagne
- Bottle of water
- Chocolate or cookies
- Trash cans
- Wine glasses
- Cots
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Socket near the bed
- Feather pillow
- Hypoallergenic pillow
- Smoke alarm
- Key access
- Key card access
Guest Reviews
- Deepak (9/5): -
- Yiman (1/5): Not recommended - Food quality is bad. You do have to pay for transportation to/from the airport. They call you everyday to try selling more vacations. Buildings are ugly.
- sheilarL9801RV (8/5): We did the Wood body massage - The massage was very good. Lidia was exceptionally good. She used the right pressure & everything. My only complaint is, that by the time we get settled on to the massage table, 15-20 minutes has gone by & so you DO NOT get a full 80 minutes.
- Tracy (7/5): Vacation at Cancun Moon Palace - Staff is extremely nice and helpful. The room in the Grand was amazing. The initial room in the Sunrise was not as imagined. We were expecting accommodations to sleep 4 adults. It was my husband, myself, and our 20 year old son. Although there was a sleeper sofa, we had to request a roll-away bed. There was no door for privacy that separated the common area from the bedroom. The dining table had many ants on it when we woke up the second day we were there. We we're upgraded to the Grand, and the room was much better. Outside of the building, 93, there was a horrendous smell. We were told it was rotting seaweed. The second night at the Grand, there was a huge cockroach in the master bedroom bathroom. This morning, when we left, there was a huge cockroach in the master bedroom bathroom. I'm not sure if it was the same one. My husband removed it with a towel and placed it outside from the balcony.
- GrandTour679889 (10/5): Moon Palace Sunrise - It was a fantastic trip and I greatly enjoyed the exceptional service. There was also plenty of plan activities to do! Jess did an excellent job instructing yoga on the beach! She also did a great job of explaining the either activities and where they could be located for the remainder of our stay
- laetitia (10/5): Il ne manque rien - La piscine est très grande et on ne se sent pas les uns sur les autres. Playroom et espaces enfants extras. Les restaurants (l'italien et l'asiatique surtout) sont de qualité. L'application est intuitive et facile à utiliser. L'utilisation des voitures de golf pour se déplacer dans cet hotel immense est un plus. Je ne vois pas vraiment ce qui pourrait manquer. Il faut vraiment être pointilleux mais de longues attentes parfois aux bureaux pour parfois juste une information. Le parc aquatique du Grand est vendu cher alors qu'il n'est pas exceptionnel. La plage était déserte car il y a des sargasses malgré le gros travail de l'hotel pour les réduire.
- Wanderer18628408791 (10/5): Gracias. We will see you again. - We had an incredible time at the Moon Palace Sunrise. The girls at the playroom were an absolute gift and could not keep our daughter away. All of the ladies were incredible. Cecilia, Avril, Jadi, Yami but the entire team. Ernesto and Andre helped keep us fed and treated us like great friends. We remember these people for their great humanity and not just a job well done. We will continue to recommend people to the resort and share these memories for a lifetime.
- 353jakkib (10/5): Moon Palace Sunrise - We had an incredible stay at Moon Palace Sunrise, and this resort exceeded our expectations this was our third visit at a Moon Palace resort in the last year, and it just keeps getting better. The highlight of the trip for our daughter was the Playroom at Sunrise. She went every single day—sometimes multiple times a day—and genuinely looked forward to it. The staff there are outstanding. A huge thank you to Cecilia, Avril, Jadi, and Yami for the care, energy, and kindness they showed Quinn all week. She participated in so many fun activities, and it gave us such peace of mind knowing she was happy, engaged, and well looked after. You truly made her vacation unforgettable. We also had a great experience at the Bugambilias buffet. It’s always a favorite for our family because Quinn can choose exactly what she wants to eat, which makes meals easy and enjoyable. Ernesto and his brother Andres really stood out; they were attentive, friendly, and went above and beyond to make us feel welcome all week. We also visited the Gondola buffet a couple of times and had wonderful service from Guadeloupe, who was equally warm and attentive. Overall, the friendliness of the staff across the resort is something that keeps bringing us back. We love Mexico and the hospitality here, it feels like coming home every time. We’re already looking forward to our next visit!
- paulinabI6311NW (10/5): Group fitness functional exercise - Me encanto la clase functional fitness con Yesenia! Super fácil de seguir y ejercicios perfectos para disfrutar el desayuno sin remordimientos. I really enjoyed the functional fitness class with Yesenia.It was a perfect amount of exercise to enjoy a guilt, free breakfast after. Very easy to follow and adaptable to all levels of fitness.
- Iuliia (10/5): -
- xmoeyx (10/5): Definitely recommend! - Excellent service by Mauricio and Mario! Delicious food. Definitely recommend!!!
- SavvyJenero (2/5): Timeshare presentation - The timeshare sales experience at Moon Palace Cancún was by far the worst part of my stay. I understand they’re there to sell, but the way they treat guests who aren’t interested is completely unacceptable. After I politely said “no thank you” several times, the entire tone shifted. The friendliness disappeared and was replaced with clear frustration and attitude. When I gave my final “no,” the rep abruptly said “fine,” got up, and walked away—leaving me sitting there with no explanation, no direction, and no basic courtesy. It felt incredibly disrespectful and honestly pretty insulting. You’re made to feel like your value as a guest depends on whether you’re willing to spend more money. That’s not how a resort of this level should operate. I’ve been to plenty of resorts and understand how these presentations work, but I’ve never been treated like that before. If you’re not planning to buy, I strongly recommend avoiding the sales pitch altogether. It’s not worth the hassle or the attitude you’ll get for simply saying no.
- SavvyJenero (10/5): Spa Experience - We had a great experience at the golf spa at Moon Palace and wanted to recognize Ezequiel and Rafael for their outstanding service. From the moment we arrived, they were professional, attentive, and made us feel completely comfortable. The entire experience was relaxing and well done, and their attention to detail really stood out. You can tell they truly care about providing great service. Thank you again to Ezequiel and Rafael—we’ll definitely be back!
- nikhilpR7264NG (10/5): Good - Very good nice and good Service is great.
- kevinbK9368PR (10/5): Great 5 Day stay - Great food, top shelf liquor, friendly staff. Jose Macario was great with our group! Is a great employee
- lukecY3904MW (10/5): Unbelievable 2 weeks - Had the most amazing holiday at sunrise for 2 weeks- amazing food drinks and full of laughs but main reason must be the entertainment team at the sunrise pool. Always keeping the day entertaining especially Sofia! Will definitely be returning
- 1950marie (8/5): Overall, the food was great, the wine was lovely, the staff everywhere were excellent, no complaints. - As Diamond members, we booked a presidential suite at the golf course. Upon our arrival we noted that the unit was terribly run down, hole in the wall, mold in the bathroom, the safe wasn’t operating, dirty furniture in the living room, and to top it off, a bathroom faucet wasn’t working well, and sprang a leak, damaging my medications, my personal toiletries, etc. the next day we accepted an offer to move to a newer unit, which we gladly accepted. There was no other consolation offered.
- morgancK7981DB (10/5): Playroom sunrise - The playroom at moon palace Cancun sunrise absolutely amazing with my children! They have loved there time there and got such a amazing bond with the staff 5*
- B6404OIdanielleb (10/5): Amazing - My boys absolutely loved the Playroom my 12 year-old can’t wait to come back next year and he’s happy that they’re flexible about letting in 13-year-olds . Especially Ceci Pao I.andrea Ana, Fernanda (candy girl) And Paulet from the playroom sunrise singing in the movie theater, kind kids, and free popcorn .
- Breiera (8/5): Review of Moon Palace - I love the suite very spacious, wonderful Jacuzzi tub, and breathtaking views. Loved the play room for the children . Most restaurants are good. Spa excellent Most staff were friendly, took a long time to receive our room service then forgot some items. I did not like that they invited my family to view a presentation and promised to give us free access to one of the pools as well as restaurants. We did not receive anything. It was a hassle and a waste of time. They will offer great things but be aware of the scams. This place is set to take your money the time you walk in.. sell you a so-called membership. Beautiful place to stay for vacation but horrible motives.
- Curiosity673968 (8/5): Family holiday - Lovely hotel plenty of positives we stayed at the sunrise. The kids club playroom is amazing. Paul at the lobby bar sunrise what a lovely man also guadalupe at the poolside sunrise fantastic service. The ice cream man he was fun every day and got people dancing and laughing. Really enjoyed my holiday.
- christinalZ3082MA (10/5): Water sports at Moon Palace - Alejandro and Jesus with the water sports were amazing!! We went on the kayak and sailed, had the best time ever!!!
- Rebecca (9/5): -
- Del rio (10/5): -
- PABLO (10/5): -
- jes2nyp (10/5): Janet was a great server its a gem to keep - Janet is one of a kind server she is a gem to keep awesome service
- 459arnoldn (10/5): Janet is the best server - Janet is the best server. And food is good!
- anoosk2026 (10/5): Great - It’s great. Better to do the lesson, after you can take it your self. It’s a lot fun. Jesus and Isaac was great. 👍
- maryjoel2026 (10/5): Fantastic resort and service - This is a fantastic resort with excellent service. Our concierge, Isabel Sennrich was excellent and arranged everything we requested. The Unique Day Club is a fun all-adult pool run perfectly by Noe. The restaurants are wonderful. Our favorite was JC Steakhouse with waiter, Luis Chuc. We also enjoyed a perfect table at The Circus with super ringmaster, Ernesto, who made our dinner such fun. Friday night lasagna is delicious at Tavola with Susana, the gracious manager. We can’t wait to return in June with family.
- DEEPAK (8/5): Overall still a good experience. - Food, drink were awesome, staff was super courteous, property was beautiful and close to the airport. After a long flight and delayed baggage we reached hotel and after checking in, staff started sales pitch which was very irritating. We were given a room on the top floor in a building where elevator was not working and Management was aware of it. Staff didn't pay attention to our age and was busy pushing the sales.
- Voyage32394591991 (10/5): Loved it!! - Surprisingly amazing experience! Victor our server was absolutely adorable and taught some Spanish words.
- 5kamall (6/5): Mixed stay – good food, but aggressive timeshare tactics ruined it - Here’s a strong, honest review you can post (balanced but very clear warning): --- ## ⭐⭐☆☆☆ Mixed stay – good food, but aggressive timeshare tactics ruined it We recently stayed at Moon Palace and overall had a very mixed experience. ### 👍 The good The resort itself is large and well-maintained, with plenty of pools and activities. If you’re travelling with kids, there’s a lot to keep them busy. Food was genuinely very good across most restaurants — this was probably the highlight of the stay. We particularly liked: * Jade * The Steakhouse * Tavola * Momo Service and food quality in these places were consistently strong. --- ### 👎 The bad (and why I wouldn’t return) #### 1. Palace Elite / timeshare pressure This was by far the worst part of the trip. From the moment you check in, you’re approached with “VIP”, “special”, or “complimentary” offers — which are actually **timeshare sales pitches in disguise**. We were offered upgrades and benefits, but everything comes with conditions like: * attending long presentations * bringing the whole family * sitting through high-pressure sales tactics It completely changes the tone of the holiday. Instead of relaxing, you constantly feel like you're being sold to. There are multiple staff around the resort whose only job is to push these deals, and it gets tiring quickly. 👉 Advice: **avoid anything related to “Palace Elite” — it’s not a perk, it’s a sales funnel.** --- #### 2. Beach – basically non-existent This is a major issue if you’re booking a beach holiday. * The beach is full of seaweed * Red flags were up **every single day of our 7-day stay** * No visible effort to properly clean or maintain it 👉 If your priority is a proper beach experience, this resort will disappoint. --- #### 3. Constant upselling / “special deals” Beyond the timeshare, there are also ongoing attempts to sell: * upgrades * passes * “discount” opportunities Everything feels controlled and priced internally — not genuine deals. --- #### 4. Inconsistent service While most restaurants were great, **Circus** was very disappointing: * slow service * unwelcoming atmosphere It stood out compared to the otherwise good dining experience. --- ## 🧠 Overall * Food: ⭐⭐⭐⭐☆ * Facilities: ⭐⭐⭐⭐☆ * Beach: ⭐☆☆☆☆ * Experience (due to sales pressure): ⭐⭐☆☆☆ --- ## ⚠️ Final advice If you go: * Ignore all “VIP” / “Elite” offers * Don’t attend presentations * Don’t expect a usable beach * Just enjoy the food and pools --- ### ❗ Bottom line This could be a great resort, but the **aggressive Palace Elite sales operation and lack of a proper beach significantly detract from the experience**. Would not return.
- Antonio Ramirez (10/5): - La amabilidad del staff Sin comentario
- Companion579859 (10/5): Great service / food. - Our second visit to Moon Palace. Spring 2026 It’s a great place to chill. In 2026 I believe the overall service has faltered slightly compared to 2024 but that could be because of the way the company is expanding globally and thus neglecting their home turf- just a tad. The food quality / taste has slipped too. It’s not the same as few years before. Maybe because they were recovering from COVID and pushing for business and now that business is back, the staff exudes a bit of a union-ish vibe. The company is humongous and that personal touch is left in …. Like 2/3rds of the team. I’m getting a tad nit picky here. The food and overall service is excellent but when you pay a pretty penny, you expect over the top product. I believe Sunrise is still better compared to Grand unless you love the water park. If someone is listening - you don’t have an organic feedback system. Not sure why. ( maybe too many people simply complain!). Well the delish ice cream I always just a hint softer than the freezer at Grands coffee shop. When you manage a very very large team, as always, you got a mixed bag - there are few mushy apples but most of them still care and rock. there was one bartender (4/18 around 4pm) at the lobby bar who gave me a full flawless 10 minute session on tequila and mezcal tasting and I tasted about 15 different versions Then the lead bartender at the golf course bar (4/19) help me sample various cocktails- and also open up poolside umbrellas! The food in the Italian restaurant at the grand was sour par. ( service was great) but the pizza at Gondola in Sunrise was absolutely superb. The dough is delicious. Ask for it extra crisp. At Gondola, our waiter Mauricio supported by Lourdes were very attentive and provided 5 star service ( 4/20, dinner at table 11) Food and service at Habibi - impeccable, same at Casa Mia. Which probably was THE best fine dining experience kudos to chef and their F&B team. They had the best mixed drinks.
- 226nagap (10/5): Amazing - Here Daniel, Ismael. They both are amazing. Truly exceptional. Helped us alot to make our experience great and memorable. Please go here they will treat you with great service. Honest and highly ethical and professional people.
- maryjhellen (10/5): Beach Yoga with Yesenia! - Yesenia was an amazing teacher for the Gentle Beginner Yoga on the Beach at Sunrise Palace Resort!
- Zainab (8/5): great - I loved the location and the staff and how organized it was! The food was not good quality at all. We did not enjoy the food and that’s the only thing I can say we did not enjoy.
- OLUSOLA (10/5): Great value for money - Nothing
- F5814JCjustinl (10/5): Amazing lessons with Adam! - Amazing instruction from Adan!! He was so nice and attentive, and gave great feedback on both the short game and driving lessons. Would absolutely recommend.
- V7007QVbrianw (8/5): Amazing Service & Memorable Stay - We stayed at Moon Palace Cancun for my wife’s birthday, and while our trip started with a room issue, the staff quickly turned things around. After one call, we were upgraded to a better room near the lobby, making everything easily accessible. From there, the service was outstanding. The team checked on us daily, offered resort credits, and even included a complimentary facial and pedicure. The Public Relations team truly made us feel valued and ensured my wife felt special throughout her birthday trip. The spa was our favorite part—definitely take advantage of the hydrotherapy experience. Even at checkout, the service continued. When we couldn’t change our shuttle, the hotel arranged a taxi for us at no cost. Great service, great experience—definitely a must stay!
- 975tobya (10/5): Moon palace Sunrise - My family & i had a blast Ernesto! the ice cream man!!! & Alejandro aka Alex!!! From when we checked in were awesome!!! incredibly helpful and just great vibes.
- Cruiser59123737623 (6/5): Not a good experience but trying to be fair - This hotel was a bit of a shock to me. Whilst I have stayed at all inclusives before, this is another beast entirely. It is SO busy, it feels like a theme park. Whilst it is well run, you feel like a number so if you prefer more personal service, this is definitely not for you. You have to queue for everything, to check in, for breakfast, for a drink at the bar. Some positives/negatives are below: Positive: - Nice pool areas -Good facilities for children - flow rider was great and pools good -All inclusive is good but you have to wait a long time for everything Negative: - Rooms are shoddy and need an upgrade. Probably akin to a 3 star hotel - It is noisy - I had to complain about a wedding party literally outside our room from 4pm to 10pm which was so loud it made our room unusable. I complained but received no compensation. Why they allow the parties outside right outside peoples rooms is crazy to me - Service is very mixed. There was a huge line for check in yet a lot of staff standing around not helping anyone as there were only 3 people at the check in - super expensive for anything extra like transfers - beach is horrible. You can’t swim there as there are red flags but you wouldn’t want to any way as the Walter is brown and the beach full of seaweed All in all - this is not a five star hotel and I wouldn’t say again. Rooms are dated and shoddy, beach is gross service is mixed and nothing about the experience is personalised . If you are looking for a 5 star carry bean experience, you will be sorely disappointed yes
- Y2761ZWmadisonf (10/5): Great service - So fun! Ernesto the ice cream man is the best! So sweet and fun to dance with!
- Peru1974 (10/5): Ernesto The Dancing Chef - Ernesto was great! He has a contagious energy and serves up great ice cream.
- lynnsO4599VD (10/5): Hair hi-liting - Miriam and Tabatha were absolutely EXCEPTIONAL and catered to me. I’ve never experienced this level of care for a hair appointment. I plan to go back to them every chance I can!
- amberlX1647ZM (10/5): Great service - Mirim was GREAT! I was scared that she couldn’t do ethnic hair, but she EXCEEDED my expectations! She was able to braid my natural hair to the back which allowed me to fully enjoy my vacation! 10/10
- Eduardo (10/5): -
- Flávia (10/5): -
- Guest (9/5): -
- Stadnicki (8/5): -
- Jason (9/5): -
- Letícia (10/5): Uma experiência inesquecível, com excelência em cada detalhe - Minha experiência no Moon Palace Cancun foi simplesmente incrível. A estrutura é impecável, tudo muito bem cuidado e pensado nos mínimos detalhes. As áreas de lazer são maravilhosas e a gastronomia surpreendente. Mas o grande destaque, sem dúvida, são os funcionários: extremamente educados, atenciosos e sempre dispostos a ajudar, tornando tudo ainda mais especial. Um ponto a observar é a praia. Durante a minha estadia no Moon Palace Cancun, havia bastante presença de algas, o que acabou prejudicando a experiência de banho no mar. Apesar disso, a estrutura do hotel voltada para a praia é excelente, com ótimo suporte e conforto, o ponto negativo fica mais pelo mar em si.
- Letícia (10/5): -
- Sirpa (8/5): - Många restauranger att välja. Stort poolområde. Olika slags mat. Vänlig personal. Bra transporter från lobbyn till boende. Bra shower på kvällar. Personalen var väldigt ivrig när vi kom att ha ett möte där man skulle köpa in sig ett medlemskap i hotellkedjan. Mycket påstridiga försäljare och mötet tog en hel förmiddag. Ingen kul start. Vattenlandet skulle kosta jättemycket extra på ett av boendeområden men för att vi deltog i försäljningsmöte fick vi nyttja vattenlandet 2 dagar gratis. Men en av de bästa vattenrutschkanorna var stängda fram till kl 15 och den andra stora stora var bara för äldre barn som var runt 12 år dvs tillräckligt långa. Besvikelse. Havet var full av sjögräs och därför inte skönt att vara i. Otroligt mycket folk vid pooler. Svårt att hitta lediga solstolar.
- Sofia (9/5): -
- Luvinzasky (8/5): Spring Break for a family of 4 - We had a good time at the Moon Palace - Sunrise. The shuttle serviced we booked through the app worked out well, and the resort only took about 20 minutes from the airport. Check-in was a breeze as we got in around 9pm. We traveled with our 2 girls who are 10 and 12. They were too old to be entertained by the "kids" activities, but too young/shy to join the older crowd. It's a tricky age!! Pros: - Many pools (the pool by the kids area at the sunrise is warm water as it's connected to a few "hot tubs" - Access to Nizuc. After 2 days hanging at the pool at Sunrise, the girls were getting a bit antsy so we decided to explore Nizuc. The pools there are smaller and a lot colder (which the girls appreciated). The change in scenery was welcome as The Sunrise had more HS/college spring breakers who were having a bit too much fun. Nizuc was quieter. - Restaurant - We REALLY enjoyed Momo a la carte (not the teppanyaki). Even if it's booked for the evening you want to go, add yourself to the wait list and most likely than not, you will be able to get a table. - 24:7 Cafe at the Sunrise. The girls enjoyed ordering desserts, crepes, and ice cream from here. The Cafe at the Sunrise is much more efficient than Nizuc (more staff). - The staff were friendly and attentive. The front desk is able to break big bills for you! - Evening entertainment - we enjoyed the magic show the most. We didn't get to see the fire show. Areas for improvement: - the biggest disappointment was the beach. We knew that sargassum was an issue but was still hoping for some beach time. - It would make it much easier if poolside restaurants had QR codes that the guests can scan to see what is available to order. - The rooms are definitely dated. It was clean but dirty, if that makes sense. And what is up with the hot tub in the middle of the room? It takes up so much real estate in a tight room. - Buffet - compared to other all-inclusives we've stayed in, I felt the buffet options never changed. We enjoyed the buffet at the Nizuc (El manglar & Carvao) over the Sunrise (Bugambilias - it's SO dark in there & Gondola). Better atmosphere and presentation of food. - The pasta line took 20 minutes for my daughter. I understand the "appeal" of "made to order", however when everyone is ordering pasta with red sauce vs butter vs Alfredo, it would be much more efficient to have it prepared. - Chips were always stale (assuming because of the humidity). I wish that guac and salsa were more readily available. Tip: - the omelette line can be very long at the Gondola. If you goto El Manglar (Nizuc), our waitress took our omelette order! It was a pleasant surprise :) - If you want a lounge chair at The Sunrise, you need to be out there by 7/ 7:30am. Earlier the better if you have a big group. Make sure you bring towels in the day prior to use on the chairs! (On the contrary, Nizuc poolside chairs were still available at 9am) - Book an excursion to change things up. We booked it through the hotel, but the company they partner with is Cancun Adventures. I'm sure if you book directly through them, it'll be cheaper. - Unsure if paying extra for an ocean view room is worth it. The buildings are only 3 levels. Unless you're on the top level, you probably can't "view" the ocean.
- beauregardl2026 (10/5): Look no further than the Golf Spa - I never have to worry about things when I come to this spa. The golf spa is my favourite little getaway within the resort and I would recommend it to everyone. The staff are truly what make it all so special. Alejandra and Carolina made me want to come back for such a comfortable atmosphere. I felt seen to, looked after and left feeling twice as refreshed.
- Enrique (7/5): No volveré a llegar - Comida Piscinas Todo La calidez del personal del comedor Bugambilias es extraordinario Mala atención de los encargados de los bares que están cerca de las piscinas
- Justda2ofus2022 (2/5): NO REFUND ISSUED - Been to MP , became a member. Booked for May 2027, paid in full because you have to. Price cane down so I cancelled the original booking, online, then rebooked with lower price. When I called 2 weeks later regarding the refund for 1st booking I was told, cant cancel online need to do by phone, also could not book for lower price, i was "i eligible". At this point I've paid over $10,000 on my credit card. I kept the 1st booking price, my payment status says "pending". I was told it would be removed, its not. AND my refund for the lower price still not refunded, was told it was priority. Beautiful place but customer service related to issues such as refunds, TERRIBLE. This has been going on since March 13, its Apr 3
- bardezbanian (4/5): Spring Break 2026 - Hardly ever do I write reviews, but I will often read them prior to booking a vacation. My wife, three boys (13, 11, and 5), and myself are currently on our return flight from spending 4 nights/5 days at Moon Palace in Cancun. I booked it last minute for our spring break and we were placed within the Sunrise portion of this resort (specifically La Pina building). The three sections of this resort are Sunrise, Nizuc, and The Grand. First off, this property is massive and it was quite crowded given that it was spring break season. The resort overall is dated and in need of a lot of repair/updating. The grounds are huge and yet sadly depressing. There are large manmade lagoons that could be used to showcase local marine and wildlife. Instead, there are scattered chlorine tablets throughout them all presumably to prevent any offending odors or mosquito infestation while the bottom is littered with fallen coconuts and other items cast into them by those staying there. While there are multiple workers tending to the grounds, it begs the question as to why. Allowing nature to take over might actually make it more appealing. Sidewalks are cracked. Chosen exterior tile flooring is dangerously slippery when wet (I would not be surprised if anyone has ever tried to sue due to injuring themselves because of a fall). There are missing tiles in the pools that have the potential to cause cuts. The nice thing about this place being so large, is that there is much to explore and lots of dining options. And overall, it is a hit with kids as there are arcades, a bowling alley, bumper cars, rock climbing, and the list goes on and on. But for parents, it will definitely be overwhelming and potentially quite costly (I'll comment on this costly part shortly). The food is okay and the alcoholic options are on par for other all inclusive resorts throughout Mexico and the Caribbean. There is nothing exceptional or memorable about this location when it comes to food and drink. As previously stated, we were placed in the Sunrise portion and we attended their sales pitch spiel to obtain day passes to The Grand so that our kids could go to the large water park there and make use some of their offered activities. Had we not gotten the free days passes by giving up 2 hours of our time as a family (yes, a family, as both my wife and I had to attend) the total cost for single day passes for the 5 of us would have been $1200 USD. That's not a typo! And be prepared to give three firm no's to three separate people during the presentation and a final firm no upon checkout about buying into their membership. Obviously, use of The Grand offerings are included if you book The Grand portion but be prepared to fork out a lot more up front. As for rooms, noise levels were as to be expected. There were sporadic loud outbursts throughout the night, but nothing that kept us up for extended periods of time during the wee hours of the morning. We had a family suite, basically adjoining rooms with one room having a king bed and the other having two twin beds. Therefore, space was not an issue. However, one of the rooms had a cockroach issue. Now don't get me wrong, we expect to see all kinds of insect flora being in a warm and humid location. However, it's a totally different issue when your 13 or 11 year old is greeted by multiple cockroaches in the bathroom when they get up in the middle of the night to go pee. Needless to say, we all slept with multiple lights on throughout the room to try to keep them in their hiding spots (one of which was confirmed to be the minibar cabinet). I did make mention of this fact upon checkout and was simply told they would make a note of it and questioned whether or not I reported this in real time. I'm not sure what reporting it in real time would have done as the offending bugs were already squashed by me. There was no apology, no offer of any type of compensation for the mental angst this caused us. We plan to leave our suitcases in our garage upon our return home and I will go through every single clothing item before taking it into our house to be laundered over the weekend. Lastly, is the issue of the beach. It is beautiful white sand as to be expected if you've ever been to Mexico or the Caribbean. However, the sargassum extends for at least 20-30 yards out along the entire shoreline making the beach unusable for swimming purposes. I booked this trip through Costco and they do issue a warning about the sargassum levels during certain times of the year. However, I was told by both the membership presenter as well as the final person who approached us upon checkout about membership that the beach is like that year round. You read that right, year round. In essence, do not ever go to this resort if your intention is to have at least one nice beach day. That will never happen. And I plan to take this issue up with Costco upon our return home. It should be clearly stated by them that the beach at this particular location is not usable at any point during the year. Anyway, hope this helps anyone who read through the entire thing. And if any staff members from The Moon Palace are reading this and would like to follow up with me, my family and I stayed there from March 30, 2026 to April 3, 2026 and we were located in rooms 3733 and 3735 in the La Pina building in the Sunrise portion. This should give you more than enough information to figure out how to reach me without me giving out any personal contact information on this platform.
- I4812WZanniep (10/5): Relaxing Mani/pedi at sunrise beauty salon - Julia in the sunrise beauty salon was very welcoming and kind. She offered an amazing arm/hand and leg/foot massage which was very relaxing. The aroma therapy was also very calming. She was lovely and my nails and toes look perfect for the rest of my vacation.
- Travel405343 (10/5): A fantastic return to the Moon Palace, Cancun. Relaxing, welcoming, as good as it’s always been. - We recently returned to Moon Palace Cancun for the first time since 2022, having previously visited pre-Covid. It was wonderful to come back to a place that holds such great memories, and we’re happy to say it didn’t disappoint. Although we couldn’t book our preferred Nizuc section, we stayed in Sunrise and were very pleased with the location. Our room even offered a partial sea view, which was a lovely bonus. The resort is huge, but it never feels overcrowded. There are so many restaurants that you never need to repeat one unless you want to. The variety and quality of food were excellent throughout our stay, with highlights including the steakhouse, Teppanyaki, and the Indian restaurant. We chose not to leave the resort this time, as we were focused on relaxing—and there’s more than enough to do on-site. Days were spent enjoying the pools, beach walks, and occasional bike rides. The beach was noticeably improved, with the hotel doing a great job managing seaweed. It made a big difference compared to previous visits. Poolside service was excellent, staff were attentive, friendly, and always on hand to refresh drinks. With the all-inclusive setup, everything feels easy and stress-free. Breakfast at the Nizuc section was a highlight, with a wide variety of options and even Eggs Benedict available at the buffet, something you don’t often see. The resort feels very safe, and we were comfortable leaving belongings on loungers while swimming. We also made use of the resort credit: * A golf lesson with Adam was a standout experience, fun, relaxed, and perfect for beginners. * A spa experience arranged by Diana, Guest Relations was another highlight, especially for our son, who loved his first ever spa visit. The Palace app is very useful for keeping up with daily activities and evening entertainment, which helped add variety to our stay. Special mentions: * Amalia at the poolside restaurant for making a meal extra special * Adam (golf instructor) for a fantastic lesson * Diana, Guest Relations for outstanding support and service The journey is long, over 10 hours for us, but absolutely worth it once you arrive. The staff across the resort, from buggy drivers to restaurant teams, are consistently welcoming and helpful. Overall: A relaxing, high-quality holiday with excellent service, food, and atmosphere. We wouldn’t hesitate to return again.
- Nicola (9/5): -
- suzannac892 (10/5): Great job Guys!!! - Great job Guys. Excellent service y la comics due fenominal
- B1931UTchriss (10/5): Sunrise service & Gondola Dining exceptional - Great service. The housekeeping and waitstaff/waiters were exceptional. I wanted to highlight the servers at Gondola: Mauricio and Heber. They worked hard with a busy restaurant and made our experience great.
- C5084NGjamesh (10/5): Jorge and Silva are the best! Cheers to the chefs too! - Jorge and Silva was an absolute outstanding server team and did an amazing job with our wonderful meal. Thank you!
- Traveler834885 (10/5): Great night at the Moon Palace Moonlight Terrace - We had an amazing evening outside at the moonlight terrace. Amazing food, amazing entertainment and Jorge Abarca from banquets took terrific care of us!
- ganger03 (10/5): Would eat again - Food, atmosphere, drinks and service were all fantastic! Our server Victor was very responsive and helpful throughout the dining experience.
- melissamU6911FF (10/5): Friendly staff - Jorge Abarca from banquets was very friendly and helpful. He went out of his way to speak to us and ask us about our time at Moon Palace!
- Y9824PIjank (10/5): Moon Palace Sunrise Spa - Very friendly staff and spa was clean and quiet. Yolanda did a great job. Excellent massage and pedicure. She was very nice. I would recommend the experience!
- S6268XZangelam (10/5): Services are Gondola - Mauricio, Jorge and Jesus our servers at the Italian restaurant Gondola were excellent . The service was incredible. These guys hustle!
- daltenk2026 (10/5): Carlos and Arturo are the best! - I was at the Habachi restaurant and Arturo and Carlos were very friendly and super fast at helping us.
- 780braydenf (10/5): It was really good. Food was great and good service - Arturo and Carlos were really good and food was really good.
- tonygO7306EU (6/5): Run Down Resort. Food Contaminated with human Hair. - we ordered Room Service, cold Fries, Guacamole came with Long Black Hair. Sink was dirty.
- gailjN722OB (10/5): Wonderful and Amazing - Waiters Mauricio and Lourdes at the Gondola restaurant were amazing. We are Resident members and come here often. Service is IMPECCABLE!!!!
- albichus (10/5): Beauty Salon Sunrise Moon Palace. - Julia gave me not only a great pedi and manicure; she also made me feel pampered and relaxed on my vacation at the Beauty Salon at Sunrise Moon Palace. Thank you!!
- D1502STbradh (10/5): Beauty Salon Mani & Pedi - Beauty Salon @ Sunrise // Valeria was excellent, very kind person, very efficient and great conversation for a first timer for mani and pedi
- Elizabeth (10/5): -
- Ivan (10/5): -
- REBECA (7/5): -
- Alvaro (10/5): - La comida Que no me dio tiempo disfrutar mas
- Matt (10/5): -
- Dayana (7/5): Nada que el precio q pagas no lo vale, personal de limpieza, meseros excelentes. Personal de recepción y check out pésim - La comida básicamente buena, excepto en el restaurante de carnes en Nisuc, nada extraordinario y el vino muy muy malo. Los meseros muy amables Pésimo servicio cdo uno llega, te tratan como si te estuvieran haciendo un favor y te están esperando unos buitres del tiempo compartido nada más terminando el check in. Es mentira que si haces el check in en la página te entregan la habitación antes. Me parece una falta de tacto y de clase, que te amenacen que si pierdes la pulsera te cobran tanto dinero y te dicen prácticamente que no te puedes robar el secador de pelo. Que cosa es eso en un hotel supuestamente de clase media alta.
- ANGELICA ESQUENON (10/5): Muy lindo hotel. - Muy lindo hotel, linda playa, muy buena atención. No pude disfrutarlo mucho porque llegué tarde en la noche y nos teníamos que ir al día siguiente. Pero me gustó. Volvería.
- Marina (10/5): Great food, pool, and entertainment!! - The food at restaurants was incredible. The live entertainment was enjoyable. The stinky beach
- vikal (10/5): - Everything was 10 out of 10 Excellent Staff.& Hospitality Awesome Food as per guests requirement Huge property with unbeatable amenities Top of the line service Temperature controlled swimming pool Unlimited food and drinks ALL INCLUSIVE
- Jungeun (10/5): - 수영장이 크고 레스토랑이 좋아요 회원권 광고가 좀 많아요
- Iris (8/5): - Das Personal war immer sehr freundlich. Der Strand ist wunderschön. Die verschiedenen a la carte Restaurants waren sehr gut.
- Elodie (7/5): Bon etablissement pour 2-3 jours - La localisation près de l’aéroport est très pratique .La nourriture était variée et de bonne qualité . Le personnel est très souriant et aimable . Le ménage des parties communes des bâtiments d’habitation n’était pas fait correctement. Les lits dans les chambres doubles sont un peu juste. C’est dommage pour un 5 étoiles .
- Evy (10/5): -
- Garcia (8/5): -
- Vanessa (10/5): Maravilhoso! - Muitos funcionários e tudo bem organizado. Atendimento excelente. Comida e bebidas de qualidade! Muita opção gastronômica. Piscinas, cadeirões, facilidade de marcar restaurantes, muitas atividades para adultos e crianças, um bom parque aquático infantil, essa piscina infantil com fundo macio! Estrutura incrível para crianças, 2 playroom e uma fantástica sala de jogos! Fácil locomoção pelo hotel. Quem está no Sunrise pode usufruir do Nizuc, que tem um tobogã maior e rodízio de churrasco estilo Brasileiro. Musica ao vivo nas piscinas. É importante saber que sendo um enorme resort, para ficar em prédios mais próximos do Lobby ou da piscina tem um custo, para nós foi de uns 250 U$. Late checkout 120 U$ até às 18h. Um day pass para o Grand onde tem parque aquático +- 120 U$ p/p. Quem tiver tempo para fazer share time, eles oferecem um day pass para o grand.
- Andrey (10/5): -
- George (8/5): Nice place. Almost four star. Small details - All inclusive, selection of food/restaurants Sombrero building needs a renovation. The elevator wasn’t functioning and I am a senior with limited mobility. Housekeeping didn’t replenish body wash in shower until I asked after we ran out, selection of coffees and sweeteners was never replenished
- Montoya (10/5): - Excelente hotel, los restaurantes con una temática muy buena y una comida exquisita, en las noches los shows eran geniales, los bares con una calidad de coctelería, el personal muy amable y pendientes siempre de las alergias alimenticias. Las piscinas son muy variadas y tienen todo para una buena entretención sin preocupaciones. Musica en la noche, el grupo swing latino nos puso a bailar en el lobby bar a todos. Todo me gustó
- Pilar Merino (9/5): - El servicio excelente, los restaurantes de especialidad muy buenos El show en el lobby fue muy corto
- Llane (9/5): -
- Jacqueline (7/5): Despite nice amenities and food, rude and condescending staff made our stay unnecessarily difficult, and I would choose - We had a great overall stay at Palace Resort and really enjoyed several aspects of the property. The golf carts were a huge plus and made getting around the resort easy and fun, especially with kids. The playroom was another highlight—it was well set up and kept the kids entertained, which allowed us to relax more. The food was very good, with a nice variety and quality that exceeded our expectations. While some of the service was excellent and friendly, it was a bit inconsistent—some staff members were wonderful and attentive, while others were less so. Overall, it was an enjoyable stay with great amenities and a family-friendly atmosphere. With more consistent service, it would be an even better experience. We would consider staying again. While we enjoyed several amenities at the resort, including the golf carts, playroom, and the food, the service unfortunately took away from the overall experience. From check-in to check-out, some staff members were condescending and rude, which made a few situations more difficult than they needed to be rather than easy or helpful. As a mother traveling with young children, I found this especially disappointing. Hospitality should feel supportive and accommodating, not stressful. I did not appreciate this treatment and would strongly suggest reconsidering staffing choices and/or providing additional customer service training to ensure a smoother and more welcoming experience for guests. Because of these experiences, I will definitely have to reconsider whether I would return to this hotel in the future. I would rather stay somewhere where guests are treated with kindness and respect.
- Linda (8/5): All in all, we had a great time and would definitely come back again. - Location to the beach. The swimming pool was fantastic! The first day we were there, they were taking down a stage by the beach and it was very noisy. Also, our room was without power for about 6-8 hours. A transformer blew and nothing was communicated to us about it.
- Gloria Osiris (10/5): Genial - Las camas estan fabulosos.
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