Crown Paradise Club Cancun - All Inclusive
Location: Boulevard Kukulcan Km 18.5, Cancún, mx
Star Rating: 5 Stars
Property Type: Resorts
About this Property
Water Park and Spa
The hotel boasts an exciting water park with 8 water slides for endless fun in the sun. Indulge in relaxation at The Spa with rejuvenating hair and body treatments.
Luxurious Rooms and Amenities
Each spacious room offers a balcony with stunning ocean views, along with essential amenities like air conditioning, satellite TV, refrigerator, and a coffee maker.
Diverse Dining Options and On-Site Activities
Savor a variety of cuisines at the hotel's 7 restaurants, from Japanese specialties to Italian dishes. Take advantage of free on-site activities like mini-golf and billiards for a memorable stay.
Book now to experience the ultimate Cancun getaway at Crown Paradise Cancun!
Important Information
Several services, including telephone calls, motorised water sports and the full-service spa, are not included in the all-inclusive plan.
The French menu is offered at Fisherman´s Restaurant to satisfy our guests.
By order of the local authorities, the property will charge a mandatory environmental sanitation tax of MXN 85.41 per room per night, payable directly at the property.
The waterpark is closed from 2 May 2026 to 30 May 2026 and from 14 September 2026 to 26 September 2026.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Policies
Check-in: 03:00 PM - 12:00 AM
Check-out: 12:00 PM
Amenities & Facilities
- Health or beauty spa nearby
- Offsite parking discounted rates available
- Nightclub
- Clubhouse
- Fitness facilities (surcharge)
- Parking
- Non-smoking rooms
- Air conditioning
- Swimming pool
- Restaurant
- Room service
- Terrace
- Family rooms
- Lift / Elevator
- Luggage storage
- Safety deposit box
- Fax/photocopying
- Tour desk
- Facilities for disabled guests
- Ironing service
- Massage services
- Table tennis
- Currency exchange
- Karaoke
- Non-smoking throughout
- Shared lounge/TV area
- Board games/puzzles
- Concierge service
- Kid meals
- Kids' outdoor play equipment
- Evening entertainment
- Public Bath
- Infinity pool
- Entertainment staff
- Outdoor furniture
- Spa/wellness center services
- Fence around pool
- Beauty Services
- Manicure
- Pedicure
- Staff adhere to local safety protocols
- Guest rooms disinfected between stays
- Cleaning standards that are effective against Coronavirus
- Physical distancing rules followed
- Hand sanitizer in guest room and key areas
- Cashless payment available
- First aid kit available
- Sanitized tableware & silverware
- Invoice provided
- Guests can opt-out any cleaning services during stay
- Shared stationery like menus, pens are removed
- Physical distancing in dining areas
- Food delivered to guest room
- Process in place to check health of guests
- 24-hour security
- Security alarm
- Mobile app for room service
- Broadcast Live sport events
- Aerobics
- Supervised childcare/activities
- ATM/banking
- Shopping on site
- Nightclub
- Front desk (limited hours)
- Billiards or pool table
- Free wired internet
- Snack bar/deli
- Golfing on site
- Playground on site
- Scuba diving on site
- Snorkeling on site
- Tennis lessons on site
- Self parking (surcharge)
- Water park access (surcharge)
- Beach umbrellas
- Free pool cabanas
- Pool sun loungers
- Offsite parking discounted rates available
- Beach yoga on site
- Fitness facilities (surcharge)
- Internet access
- Games
- Housekeeping on request
- Concerts/live shows
- Clubhouse
- Reception hall
- Exercise/lap pool
- Japanese garden
- Secured parking
- Garage
- Golf cart
- Fishing nearby
- Health or beauty spa nearby
- Swimming nearby
- Water tubing nearby
- Beach club nearby (surcharge)
- Hosted evening meal (reserve)
- Beach toys
Rooms Available
-
Family Suite Crown
1 King Bed and 1 Twin Bunk Bed
Furnished balcony/patio with partial ocean views
Layout - 2 bedrooms
Relax - In-room massage available
Internet - Free WiFi
Entertainment - LCD television with cable channels
Food & Drink - Coffee/tea maker, free minibar items, 24-hour room service, and free bottled water
Sleep - Blackout drapes/curtains and bed sheets
Bathroom - Private bathroom, bathtub or shower, free toiletries, and a hair dryer
Practical - Laptop-compatible safe, iron/ironing board, and phone
Comfort - Fresh bed sheets (on request), fresh towels (on request), and air conditioning
Eco-friendly - Eco-friendly toiletries, eco-friendly cleaning supplies, and LED light bulbs
Need to Know - Housekeeping on request, no rollaway/extra beds available
Non-Smoking
Max Occupancy: 5 (2 Adults)
- Coffee/tea maker
- TV
- Telephone
- Air conditioning
- Hair dryer
- Private bathroom
- Bottle of water
- Daily housekeeping
- Free Local calls
- Room service (24 hours)
- Blackout drapes/curtains
- In-room massage available
- Free WiFi
- Furnished balcony or patio
- No rollaway/extra beds
- Bedsheets provided
- Eco-friendly cleaning products
- LED light bulbs
- Change of towels (on request)
- Change of bed sheets (on request)
-
Family Suite Paradise
1 King Bed, 1 Double Bed and 1 Large Twin Bunk Bed
656-sq-foot room, furnished balcony/patio with garden views
Layout - 2 bedrooms
Relax - In-room massage available
Internet - Free WiFi
Entertainment - LCD television with cable channels
Food & Drink - Coffee/tea maker, free minibar items, 24-hour room service, and free bottled water
Sleep - Blackout drapes/curtains and bed sheets
Bathroom - 2 bathrooms, bathtub or shower, free toiletries, and a hair dryer
Practical - Laptop-compatible safe, iron/ironing board, and phone
Comfort - Fresh bed sheets (on request), fresh towels (on request), and air conditioning
Eco-friendly - Eco-friendly toiletries, eco-friendly cleaning supplies, and LED light bulbs
Need to Know - Housekeeping on request, no rollaway/extra beds available
Non-Smoking
Max Occupancy: 7 (4 Adults)
- Coffee/tea maker
- TV
- Telephone
- Air conditioning
- Hair dryer
- Private bathroom
- Bottle of water
- Daily housekeeping
- Free Local calls
- Room service (24 hours)
- Blackout drapes/curtains
- In-room massage available
- Free WiFi
- Furnished balcony or patio
- No rollaway/extra beds
- Bedsheets provided
- Eco-friendly cleaning products
- LED light bulbs
- Change of towels (on request)
- Change of bed sheets (on request)
-
Standard Room (Plus)
1 King Bed and 1 Twin Bunk Bed
412-sq-foot room with a furnished balcony/patio
Relax - In-room massage available
Internet - Free WiFi
Entertainment - LCD television with cable channels
Food & Drink - Coffee/tea maker, free minibar items, 24-hour room service, and free bottled water
Sleep - Blackout drapes/curtains and bed sheets
Bathroom - Private bathroom, bathtub or shower, free toiletries, and a hair dryer
Practical - Laptop-compatible safe, iron/ironing board, and phone
Comfort - Fresh bed sheets (on request), fresh towels (on request), and air conditioning
Eco-friendly - Eco-friendly toiletries, eco-friendly cleaning supplies, and LED light bulbs
Need to Know - Housekeeping on request, no cribs (infant beds) or rollaway/extra beds available
Smoking And Non-Smoking
Max Occupancy: 5 (2 Adults)
- Coffee/tea maker
- TV
- Telephone
- Air conditioning
- Hair dryer
- Private bathroom
- Bottle of water
- Daily housekeeping
- Free Local calls
- Room service (24 hours)
- Blackout drapes/curtains
- In-room massage available
- Free WiFi
- Furnished balcony or patio
- No rollaway/extra beds
- No cribs (infant beds)
- Smoking and Non-Smoking
- Bedsheets provided
- Eco-friendly cleaning products
- LED light bulbs
- Change of towels (on request)
- Change of bed sheets (on request)
-
Crown Room, Ocean View (Club Level /Tina Hidromasaje)
1 King Bed
452-sq-foot room, furnished balcony/patio with ocean views
Club Level - Club Lounge access and continental breakfast
Relax - Private hot tub; in-room massage available
Internet - Free WiFi
Entertainment - LCD television with cable channels
Food & Drink - Coffee/tea maker, free minibar items, 24-hour room service, and free bottled water
Sleep - Blackout drapes/curtains and bed sheets
Bathroom - Private bathroom, bathtub or shower, bathrobes, and free toiletries
Practical - Laptop-compatible safe, iron/ironing board, and phone
Comfort - Fresh bed sheets (on request), fresh towels (on request), and air conditioning
Eco-friendly - Eco-friendly toiletries, eco-friendly cleaning supplies, and LED light bulbs
Need to Know - Housekeeping on request, no rollaway/extra beds available
Non-Smoking
Max Occupancy: 3 (2 Adults)
- Coffee/tea maker
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Private bathroom
- Bottle of water
- Daily housekeeping
- Free Local calls
- Ceiling fan
- Room service (24 hours)
- Blackout drapes/curtains
- In-room massage available
- Free WiFi
- Private spa tub
- Furnished balcony or patio
- No rollaway/extra beds
- Club level room
- Bedsheets provided
- Eco-friendly cleaning products
- LED light bulbs
- Change of towels (on request)
- Change of bed sheets (on request)
-
Honeymoon Room
1 King Bed
Furnished balcony/patio with sea views
Relax - In-room massage available
Internet - Free WiFi
Entertainment - LCD television with cable channels
Food & Drink - Coffee/tea maker, free minibar items, 24-hour room service, and free bottled water
Sleep - Blackout drapes/curtains and bed sheets
Bathroom - Bathtub or shower, free toiletries, and a hair dryer
Practical - Laptop-compatible safe, iron/ironing board, and phone
Comfort - Fresh bed sheets (on request), fresh towels (on request), and air conditioning
Eco-friendly - Eco-friendly toiletries, eco-friendly cleaning supplies, and LED light bulbs
Need to Know - Housekeeping on request, no rollaway/extra beds available
Non-Smoking
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bottle of water
- Daily housekeeping
- Free Local calls
- Room service (24 hours)
- Blackout drapes/curtains
- In-room massage available
- Free WiFi
- Furnished balcony or patio
- No rollaway/extra beds
- Bedsheets provided
- Eco-friendly cleaning products
- LED light bulbs
- Change of towels (on request)
- Change of bed sheets (on request)
-
Standard Room, 2 Double Beds, Ocean View
2 Double Beds
409-sq-foot room, furnished balcony/patio with ocean views
Relax - In-room massage available
Internet - Free WiFi
Entertainment - LCD television with cable channels
Food & Drink - Coffee/tea maker, free minibar items, 24-hour room service, and free bottled water
Sleep - Blackout drapes/curtains and bed sheets
Bathroom - Private bathroom, bathtub or shower, free toiletries, and a hair dryer
Practical - Laptop-compatible safe, iron/ironing board, and phone; cribs (free) available on request
Comfort - Fresh bed sheets (on request), fresh towels (on request), and air conditioning
Accessibility - Wheelchair accessible
Eco-friendly - Eco-friendly toiletries, eco-friendly cleaning supplies, and LED light bulbs
Need to Know - Housekeeping on request, no rollaway/extra beds available
Non-Smoking
Max Occupancy: 4 (3 Adults)
- Coffee/tea maker
- TV
- Telephone
- Air conditioning
- Hair dryer
- Private bathroom
- Bottle of water
- Wheelchair accessible
- Daily housekeeping
- Free Local calls
- Room service (24 hours)
- Blackout drapes/curtains
- In-room massage available
- Free WiFi
- Furnished balcony or patio
- No rollaway/extra beds
- Free cribs/infant beds
- Bedsheets provided
- Eco-friendly cleaning products
- LED light bulbs
- Change of towels (on request)
- Change of bed sheets (on request)
-
Standard Room, 1 King Bed, Ocean View
1 King Bed
412-sq-foot room, furnished balcony/patio with ocean views
Relax - In-room massage available
Internet - Wired internet access
Entertainment - LCD television with cable channels
Food & Drink - Coffee/tea maker, free minibar items, 24-hour room service, and free bottled water
Sleep - Blackout drapes/curtains and bed sheets
Bathroom - Private bathroom, bathtub or shower, free toiletries, and a hair dryer
Practical - Laptop-compatible safe, iron/ironing board, and phone
Comfort - Fresh bed sheets (on request), fresh towels (on request), and air conditioning
Eco-friendly - Eco-friendly toiletries, eco-friendly cleaning supplies, and LED light bulbs
Need to Know - Housekeeping on request
Non-Smoking
Max Occupancy: 3 (2 Adults)
- Coffee/tea maker
- TV
- Telephone
- Air conditioning
- Hair dryer
- Private bathroom
- Bottle of water
- Daily housekeeping
- Free Local calls
- Room service (24 hours)
- Blackout drapes/curtains
- In-room massage available
- Free WiFi
- Furnished balcony or patio
- Bedsheets provided
- Eco-friendly cleaning products
- LED light bulbs
- Change of towels (on request)
- Change of bed sheets (on request)
-
Crown Club Room - Two Adults
This room features a king-sized bed, a satellite TV, ironing facilities, coffee maker, safety-deposit box and WiFi. The bathroom includes a shower and hairdryer. A balcony with ocean views is also available. This adults-only room includes: -free bottle of wine -welcome fruit basket and flower arrangement -2-person hot tub -Crown Club access with full American breakfast
Max Occupancy: 3 (2 Adults)
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Radio
- Desk
- CD player
- Fan
- Toilet
- Private bathroom
- Slippers
- Tile/marble floor
- Alarm clock
- Executive lounge access
- Wardrobe or closet
- Coffee machine
- Linen
- Outdoor furniture
- Upper floors accessible by elevator
- Toilet paper
- Bottle of water
- Trash cans
- Shampoo
- Conditioner
- Socket near the bed
- Accessible by lift
- Smoke alarm
- Key card access
-
King or Double Room with Ocean View
This room features a king-sized bed or 2 double beds, a satellite TV, ironing facilities, coffee maker, safety-deposit box and WiFi. The bathroom includes a shower and hairdryer. A balcony with ocean views is also available.
Max Occupancy: 3 (2 Adults)
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Radio
- Desk
- Toilet
- Private bathroom
- Tile/marble floor
- Alarm clock
- Wardrobe or closet
- Coffee machine
- Linen
- Outdoor furniture
- Upper floors accessible by elevator
- Toilet paper
- Bottle of water
- Trash cans
- Shampoo
- Conditioner
- Socket near the bed
- Accessible by lift
- Smoke alarm
- Key card access
-
King Or Double Room With Ocean View (2 Adults + 3 Children)
This room features a king-sized bed or 2 double beds, a satellite TV, ironing facilities, coffee maker, safety-deposit box and WiFi. The bathroom includes a shower and hairdryer. A balcony with ocean views is also available.
Max Occupancy: 5 (2 Adults)
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Radio
- Desk
- Toilet
- Private bathroom
- Tile/marble floor
- Alarm clock
- Wardrobe or closet
- Coffee machine
- Linen
- Outdoor furniture
- Upper floors accessible by elevator
- Toilet paper
- Bottle of water
- Trash cans
- Shampoo
- Conditioner
- Socket near the bed
- Accessible by lift
- Smoke alarm
- Key card access
-
King Or Double Room With Ocean View (3 Adults + 1 Child)
This room features a king-sized bed or 2 double beds, a satellite TV, ironing facilities, coffee maker, safety-deposit box and WiFi. The bathroom includes a shower and hairdryer. A balcony with ocean views is also available.
Max Occupancy: 4 (3 Adults)
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Radio
- Desk
- Toilet
- Private bathroom
- Tile/marble floor
- Alarm clock
- Wardrobe or closet
- Coffee machine
- Linen
- Outdoor furniture
- Upper floors accessible by elevator
- Toilet paper
- Bottle of water
- Trash cans
- Shampoo
- Conditioner
- Socket near the bed
- Accessible by lift
- Smoke alarm
- Key card access
-
Standad Ocean View (2 Adults + 2 Child )
This double room features a balcony, iPod dock and minibar. Children ages must be specified.
Max Occupancy: 4 (2 Adults)
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Radio
- Desk
- Toilet
- Private bathroom
- Tile/marble floor
- Alarm clock
- Wardrobe or closet
- Coffee machine
- Linen
- Outdoor furniture
- Upper floors accessible by elevator
- Toilet paper
- Bottle of water
- Trash cans
- Shampoo
- Conditioner
- Socket near the bed
- Accessible by lift
- Smoke alarm
- Key card access
-
Deluxe Double Room (2 Adults + 1 Child)
The spacious double room offers air conditioning, a minibar, a balcony with sea views as well as a private bathroom boasting a bath. The unit has 2 beds.
Max Occupancy: 3 (2 Adults)
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Radio
- Desk
- Toilet
- Private bathroom
- Tile/marble floor
- Alarm clock
- Wardrobe or closet
- Coffee machine
- Linen
- Outdoor furniture
- Upper floors accessible by elevator
- Toilet paper
- Bottle of water
- Trash cans
- Shampoo
- Conditioner
- Socket near the bed
- Accessible by lift
- Smoke alarm
- Key card access
-
Double Room with Two Double Beds
The spacious twin room offers air conditioning, a mini-bar, a balcony with sea views as well as a private bathroom featuring a bath. The unit offers 2 beds.
Max Occupancy: 4 (3 Adults)
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Radio
- Desk
- Toilet
- Private bathroom
- Tile/marble floor
- Alarm clock
- Wardrobe or closet
- Coffee machine
- Outdoor furniture
- Upper floors accessible by elevator
- Toilet paper
- Bottle of water
- Trash cans
- Shampoo
- Conditioner
- Socket near the bed
- Smoke alarm
- Key card access
-
Standard Family Room
This family room offers air conditioning and a flat-screen TV. The unit offers 2 beds.
Max Occupancy: 5 (2 Adults)
- TV
- Air conditioning
- Hair dryer
- Toilet
- Linen
- Toilet paper
- Shampoo
- Socket near the bed
Guest Reviews
- Raissa (9/5): -
- Morffi (10/5): - Las piscinas, el personal de animación, la cama y la almohada y la limpieza Muy demorados los procesos de entrada y salida del hotel
- Nirvana (8/5): Vacaciones familiares - Los ambientes, tanto para niños y para adultos. El ascensor siempre había uno disponible.
- Pintor (10/5): -
- ursula (10/5): - This resort was great for our family. To tell you the truth, this resort is mainly for families with little kids. It was great. So much to do the food was delicious, our rooms were awsome. I would definitely go back. The restaurant reservations. Sucked.
- Falci (10/5): - Gostei de tudo, os funcionários simpáticos e atenciosos, comida boa e infraestrutura para crianças e adultos excelentes!
- marie (8/5): - Piscine et plage. Malades après un buffet.
- SIGILFREDO (10/5): Excelente - Espectacular todo Que faltó un poco más de comida internacional
- Zoraya (1/5): - Nothing I didn't like anything
- Edilene (10/5): Maravilhosa - All incluso e muito bom, os funcionários tem uma carisma enorme, muita gentileza em nos servir o tempo todo, eles sempre estão sorrindo, e surreal a gentileza. ❤️ De ter que voltar pra casa hahahah Já estou com saudades hahah
- Juan José López Bolanos (10/5): - Excelente atención y muy buenos los restaurantes El restaurante bufet puede mejorar
- Yaravy (10/5): -
- Travel62580477863 (10/5): Unforgettable French cuisine experience - The food was absolutely delicious. Our server Jose Sandoval was superb - courteous, knowledgeable, helpful, effecient.
- D5245GTjessicar (10/5): Love this resort - Staff very friendly! Great time! Def book a reservation at sans soucis, best French onion soup and filet minion ever! Jose and hector are great! … Angel is the best concierge ever!!!! Beach is beautiful, pools are fun! Def a recommended place for a great vacation!
- sullySTOKEONTRENT (10/5): An amazing meal at the French Restaurant - We came to the french restaurant and was served by miguel who was fantastic Served very polite with a smile and nothing was to much for him Service was perfect will definitely be back xx
- Samuel (10/5): - Muy bien todo Si palabras
- ULICE (8/5): VACACIONES - QUE HAY VARIAS INSTALACIONES PARA LOS NIÑOS ,Y LA ATENCION DEL PERSONAL ES EL PRIMER HOTEL QUE VEO EN CANCUN QUE TODO EL PERSONAL ES MUY AMABLE DESDE QUE UNO LLEGA LA ALBERCA PARA ADULTOS TIENE UN HORARIO MUY CORTO,NO TIENE AREA DE SNACK SOLO BEBIDAS ,EL AREA DE TOBOGANES DEL KIDS CLUB , PARA NIÑOS TIENE HORARIO RESTRINGIDO DEBERIA PROLONGARSE UN POCO MAS ,HACER POR LAS NOCHES MAS SHOWS Y AMENIDADES PARA LOS NIÑOS ,LOS RESTAURANTES NUNCA HAY ESPACIO PARA RESERVAR ESTA MUY RESTRINGIDO EL ACCESO A LAS 8 DE LA MAÑANA TIENES QUE RESERVAR ,EN UNA APLICACION QUE TE DAN A LAS 8:02 YA NO HAY ESPACIO EN NINGUN RESTAURANT ,SOLO PUEDES INGRESAR SI UN MESERO TE VENDE UNA BOTELLA O UN PLATILLO SOLO ASI TE PUEDEN ENCONTRAR *ESPACIO*DENTRO DE ALGUN RESTAURANT DE ESPECIALIDAD,LAS TOALLAS TE DAN UNAS TARJETAS PARA QUE LAS CAMBIES Y SI PIERDES UNA TOALLA TE LA COBRAN ,LOS SUMINISTROS DEL BAÑO NO PONEN SUFICIENTES PARA UNA FAMILIA DE 4 PERSONAS ,FALTAN MAS BARRAS DE SNACK PARA NIÑOS ,MAS VARIEDAD ,EN LOS BAÑOS LES FALTA MAS ATENCION ,ESTAN SUCIOS,NO HAY JABON PARA LAS MANOS MAS DEL AREA DE LAS ALBERCAS ,DEBERIA HABER MAS CAMASTROS YA QUE MUCHA GENTE APARTA CAMASTROS EN LA PLAYA ,EN LAS ALBERCAS SE VAN A COMER Y NO DEJAN ESPACIO PARA QUE OTROS DISFRUTEN
- Vdwinells (10/5): Another wonderful vacation at crown paradise - We stayed here with a family of nine adults and had a wonderful time the employees bend over backwards for you. Special thank you to those-that went out of their way to make us feel at home to Jesus, Joel and Luis. Can’t wait to be back again next year.
- courtneet331 (4/5): Come to wait in a line! - My family and I live in Cancun which means we stay at A LOT of hotels in the area. We had really looked forward to staying here for a while because of the kid options. Come to this hotel to wait an hour to check in, an hour and a half to be assigned a room and then wait in another line to eat horrible food. Their main dining is under construction which means they are trying to scramble where to feed people which happens to be in a small seafood dining area that is not made for buffet style and they are overwhelmed with 20 percent filled. They have you wait in a line to eat horrible buffet food with very little options with 10+ tables open even though they say they are full. The hotel is kid friendly which great drink options for the kids but no kid friendly food at any of the dining options. Hotel rooms are basic with one soap, only 3 towels (hope you don't travel with 4 people). The kids pirate ship area is extremely dangerous. They wouldn't let me go down the bottom water part area to make sure my three year old got safely down the slide. There is only one life guard on site which cannot see around the pirate ship which leaves HUGE blind spaces where easily an accident could happen with enough water to seriously take a small child's life. For a hotel that offers a higher rate to stay, the hotel is very basic, with a rough ocean location, horrible food and nothing to offer besides trying to be children friendly with only half of children options as other hotels.
- RichardDe54 (10/5): Excellent French food - Wilbur was excellent and serviced us well. We were very happy with the food.
- Gonzalo Alberto (10/5): Excelente lugar, para ir en modo familiar, los niños la pasaron muy bien, y uno como padre igual. - Rooms service, muy delicioso. La lentitud de los ascensores.
- theemjay07 (8/5): Great value resort - We had a great family vacation here. If you’re traveling with kids, this resort is a fantastic choice. There are plenty of activities to keep them busy throughout the day, and the nightly entertainment was a highlight of our stay. The entertainment team was phenomenal—high-energy, engaging, and clearly passionate about what they do. My kids absolutely loved the shows and looked forward to them every night. The staff across the resort were warm and attentive, especially in the restaurants. Service was consistently good, and we always felt well taken care of during meals. Food options were more than enough for a week-long stay. While it may not compare to higher-end luxury resorts, it was still enjoyable and offered good variety. I just hope they can add bacon to their buffet selection. Honestly, for families, it works perfectly—my kids were more than happy with the classic options like nuggets, wings, fries, and burgers. The resort itself is on the older side, and the décor definitely reflects that early 1990s style. That said, it’s very well maintained and clean, which made a positive difference. This is not a quiet, relaxing resort—it’s lively and full of families. But that’s part of its charm. If you have kids, they’ll love the energy and the chance to meet other children. Mine made friends from all over the world, which made the experience even more special. Overall, this is a great value resort for families. If you’re traveling with kids and want a fun, activity-filled vacation without breaking the bank, this is a solid choice.
- amanif393 (10/5): Cancún vacation - The service is great Cesar at fisherman’s is the best THANK YOU
- Debbie (8/5): Enjoyable - Close to ocean. Good was good Chairs around pools too close together. Music at pool too loud. Rooms could. Updated
- Gabriela Anahí (10/5): - La atención del personal y el área del parque acuatiy Que había pocos juegos en el área de video juegos y que ninguna televisión servía
- jose dejacir (7/5): - Gentileza dos funcionários. Bar da piscina só abrir as 10:00 e fechar as 18:00. teve um dia que a batata frita só foi liberada as 11:30, poucas opções de petiscos.
- Voyager25332865204 (4/5): Very disappointed - Dîner time is in the basement in a reception hall no music very ood kind of place no food except hotdogs pizza french fries rice and pasta The employees don’t seems to want to be there at all. Bed hard like your sleeping on the floor Bottle of waters cost money !!!!! I mean for 5 days 2400$ and no free water and no decent food to eat we had to have uber deliveries 4 nights. Been there 5 years ago it was amazing never going back there again !
- Gabriela (10/5): - Nos gusto mucho en lo personal sin duda regresariamos
- Paola (7/5): Es un hotel familiar - Instalaciones La comida del bufet, no es tan rica lo mejor es la cena cuando reservas en restaurantes
- D2751YOdonb (10/5): Fun vac. - They treat you as family!!! Very great staff
- Gloria alejandra (7/5): -
- MEDINA (8/5): agradable estancia enfocada a familias - El servicio del personal, múltiples actividades familiares, comida y bebidas en general muy buena y variada. la habitación y baño de cuarto creo que puede mejorar en cuanto a tener una renovación mas moderna, almohadas más cómodas también.
- Alan (7/5): Estancia agradable para la familia. - Los alimentos son básicos, bastos y variados pero no es de excelente calidad. No lo esperaba de todas maneras. Es barato el insumo. La habitación estaba en buen estado y la vista al mar es linda. El check in es muy largo. Se nota que es superado el personal por las llegadas. El área infantil es muy agradable. El área de basket ball está en estado de deterioro. Tenían tres balones, 2 ponchados y 1 bien. Las albercas de buen tamaño. Las toallas de alberca se agotan rápidamente. El personal es atento, pero básico en su resolución. Fue la segunda vez que los visité. Sí regresaría pero siempre sin expectativas altas.
- Ricardo (9/5): BUENA PERO PUDO SER MEJOR LA EXPERIENCIA - Instalaciones muy comodas y ubicacion excelente.... Quie dicen que hay room service las 24 horas y no fue asi...
- Ricardo (10/5): -
- D284PMdianaw (10/5): I had an Amazing time. - The food and services is excellent. Juan Carlos took great care of me.
- Jose Alejandro (10/5): Excelente - Excelente todo muy bien Los elevadores muy tardados
- F8625YYfrancescag (10/5): Amazing staff and food - Lovely waiter Jose sandaval. Very attentive and happy. Great food. Thank you very much.
- Mthombs (6/5): Not worth the frustration - We had a mixed experience. Luis at the adult pool, Gerry and the evening bartender in the 8th floor lounge and Jesus the bell boy were excellent. The majority of the restaurant staff were wonderful as well. The concierge Maria was unhelpful. The reception staff were rude and unable to do their job. They held us up for 45 min during check out due to miscommunication. Finally, the second person who came to help figured out what we had been trying to explain … we had already paid and we were able to head to the airport. The food other than the nightly restaurants was mediocre at best. We started getting our drinks prior to going to the lunch buffet because despite being asked if we wanted drinks, the first two times they never came. The third time, we weren’t even asked. We stopped trying to get breakfast at the buffet after the first morning and went to the members breakfast or the 8th floor lounge for breakfast. We don’t plan on going back and will instead use our membership at other golden shore locations. Overall, I don’t recommend crown paradise Cancún!
- lisaireland (10/5): Fun, sun and good food. - The staff work tirelessly to ensure guests have a great time. Constantly cleaning and attending to guests needs. Thank you to Fernando for looking after us at lunch and breakfast at Fisherman's.
- 454less (10/5): Had a great dinner - Had a great dinner. The service was very prompt and friendly Love the onion soup !!
- melissarZ923JL (10/5): Fantastico - Excellent food! And wonderful service! Jose was amazing!
- Wandler (7/5): It was a nice getaway trip - Food was great, staff/ service was awesome no issues Pool/beach chairs availability. We saw on multiple occassions that chars were reserved all day but no one showed up in the 4-6hrs we were there. There should be a 3-4hr minimum on saving your seat, but not all day
- elizabethrP2206GL (10/5): Crown Paradise Club - The resort was as expected. Lots of families, lots of activities. The food was okay in the main dining room, but there are also restaurants included in the all-inclusive pricing, and they shine! The best was the French restaurant, with incredible service, which allows the diner to take her or his time between courses. The food was excellent, and my filet was cooked to perfection. I sat by the window overlooking the gorgeous blue sea. Dress for dining in the French restaurant is slightly more formal than the other restaurants. I was able to purchase a dress, at a very reasonable price, at the boutique here. Reservations are required, so don’t forget to scan the QR code you are given when you register. The room was clean, and my towels and bed refreshed daily. There are cracks in the sink and on the floor, but nothing to worry about. The pools are great, with children’s pools, family pools, and an adult pool with a swim-up bar. There are numerous cabanas available, as you will need shade at some point. People come and put towels down, in spite of the signs saying this is forbidden, so get there early to get either a shaded lounger or cabana! The beach is gorgeous. We did have some rough surf, but there was a lifeguard present. There are cabanas there, too. Food and beverages are abundant. The only complaint I have is that, when I went to take my pool towel back. The man from AquaWorld, who either works for the resort or AquaWorld sold me what looked line a great day! A catamaran ride out to the reef, snorkeling, then lunch on the boat, and back here. Well, when I got there, I found that I had been booked on a double-decker boat—NOT a catamaran. (This excursion cost $100 US.) Anyhow, I could live with the boat issye, but when it came time to go snorkeling I was told that, over 60 years old, I was not allowed to go in the water. I explaned that I am a strong swimmer, but they refused to bend. I explained to the young men who worked on the boat that the snorkeling was the only reason I paid $100 US for the excursion, and all they said was, “Fill out the complaint form.” Then, they dropped us off for lunch (it was not provided on the boat, and my ticket-seller had said) and then picked us up again and said we had to go shopping in the downtown area for two hours. We were given the choice of driving golf carts or taking taxis—air conditioned! They promised—for another $100 US. There had been no notice when I bought my snorkeling ticket that this additional expense were part of this. So, I spent $100 to be refused a snorkeling experience, and another $100 for an unwanted taxi ride around the town for two hours. I felt so sorry for my cab driver, which deserved—and got a good tip. So, my advice—don’t buy anything from the guy at the towel place. Otherwise, it’s gorgeous here, and the people are kind. They are patient with my Spanish speaking. When you come—and you should—go to the French restaurant.
- gillh549 (8/5): Our holiday - Jerry and Angel very helpful Reception could have been more helpful not always clear about information, booked French restaurant for our last night to find it was closed very disappointing Rooms clean, adult pool good apart from other people’s music plus bar music not so nice,
- cpeter41 (10/5): Fun times at Crown Paradise Club Cancun - Would highly recommend this resort espcially for families as there is so much for the young people to do here. However there was also fine restaurants (especially San Souci which was adults only) and a pool area for just adults if you wnated some quieter times!
- Kobelkowsky (10/5): -
- Vdwinells (10/5): Another wonderful vacation at crown paradise - Excellent service from Isai and Alexa
- Tania (7/5): -
- Frank (7/5): - French restaurant Mexican restaurant tried a margarita - tasted like sugar water
- Berman (9/5): -
- Douglas (7/5): -
- Emilia (5/5): No repetiría. - La amabilidad del personal, la comida muy variada. Que es imposible tener una hamaca en la piscina o en la playa porque la gente las reserva con una toalla, un objeto o cualquier cosa, a pesar de que hay letreros que pone que no se pueden reservar. Hubo días que teníamos la hamacas al lado que nadie apareció en todo momento el día. Las instalaciones son viejas, la reservación de los restaurantes es imposible. La alberca de niños deberían de mejorarlo y la comunicación para la actividades de niños tb.
- Sergey (7/5): - A lot of activities for kids!! Food is bad a specialty in a restaurants. Only option to it it’s one buffet!!!
- gaston Lisanti (8/5): LINDO HOTEL PARA DESCANSAR SIN PRETENSIONES - LO MEJOR LA ATENCION DEL PERSONAL , EN TODAS SUS AREAS , TUVIMOS UN SOLO PROBLEMA CON LA HABITACION Y LO RESOLVIERON, EL HOTEL NO ES DE LOS MAS NUEVOS PERO ESTA EN CONDICIONES Y SIEMPRE LIMPIO. EL CENTRO DE FITNESS ESTABA EN REFORMAS , NO LO PUEDE UTILIZAR Y EL SISTEMA DE GESTION DE RESERVA DE LOS RESTAURANT DE ESPECIALIDAD , TENIAS QUE HACERLA LA RESERVA A LAS 8 AM , SINO NO CONSEGUIAS Y CUANDO IBAS AL RESTAURANT , SIMPRE HABIA MESAS VACIAS Y POR ULTIMO EL NIVEL DE LA BEBIDAS ALCOHOLICA NO ES MUY BUENO, SI LA ATENCION DE LOS BARMAN.
- yuan (6/5): -
- Rivera (7/5): Pasamos unos días bonitos pero deben tener más actividades para adultos - Pues me gustó la variedad en el área de la Piscina en los snack y area sushi Pues para el precio esperaba más o algo más moderno , no me gustó el buffet
- Mehrdad (8/5): -
- Ricardo Dario (10/5): - Excelente ubicación. Tiene muchos juegos para niños Lástima que nos tocó sargazo.
- Rudy (4/5): Mala - La ubicación El personal muy mala la atención , irrespetuosos , el hotel es viejo y tiene malos olores , la habitación que me tocó la puerta del baño no servía , hacían limpieza y no dejaban paños en la habitación se pedían y había q estar llamando a cada rato a recepción, en la piscina nunca habían toallas limpias , el personal del bar de la piscina muy irrespetuosos con las mujeres , el personal del buffet igual de 5 empleados si acaso solo 1 tenia buena atención , el parqueo parece una bodega de camas viejas
- Reñe Trutie (10/5): -
- Paul (8/5): -
- Jonathan Renato (7/5): - Buena comida La reservas en los restaurantes, se llenaban muy rápido y te quedabas sin lugar. No hay control en los camastros de la pileta y playa, te quedabas sin lugar, 7 am ya no había disponibilidad
- Daniel (8/5): -
- jose (5/5): Decepciónante - Desayuno poco variado y falta de productos mas europeos Visite este hotel hace 30 años y volvi porque en ese entonces era bueno. Después de 30 años, salvo haberlo pintado de nuevo en la fachada, el mobiliario de las habitaciones, las puertas de los closets, la grifería de los baños, la pintura dentro de las habitaciones no han sido mantenidas ni menos renovadas Una pena. Se ve un hotel descuidado y eso lo hace deprimente No volveré
- Dennis (1/5): Amazing Location with RUDE Front Desk - Location Staff at front desk were arrogant and disrespectful
- Oleksandr (8/5): Great hotel if you spend only nights in the room - Great location, very friendly staff, nice services and a la carte restaurants, great entertainment options, especially for kids, awesome pools. Everything in the room was very old. Bathroom door didn’t close at all. Some of the outside furniture is also old.
- Claudia (6/5): -
- Ana (9/5): Excelente lugar - Me gustó mucho mi habitación con jacuzzi y la vista preferencial Que me cobraran un cargo por una noche que booking nunca especificó. Fue de $85 pesos aparte del precio de la habitación.
- David (10/5): - La atención del personal excelente
- Caroline (8/5): Great family vacation - A lot of activities for the kids, great location, clean rooms. It is nearly impossible to get a reservation in the restaurants, so we had to eat at the buffet every time. Definitely needs to improve that system.
- Alexandra (10/5): -
- Segovia Pérez (7/5): Agridulce - 1. La ubicación 2. La comida 3. Servicio de limpieza 4. Servicio de check in y check out 1. Si tardamos en hacer check in aproximadamente 30 min 2. Nos dieron la habitación errónea y fue tiempo perdido en lo que nos resolvían 3. La entrega de las pulceras fueron después de las 3pm por lo que nos tocó esperar 4. Los elevadores no sirven, hay pocos para la cantidad de personas, tardan mucho y no los limpian seguido....nos tocó ver un vómito por 2 días seguidos. 5. Las personas que q fuerza quieren venderte una membresía de socios... Quitan demasiado el tiempo y son muy insistentes... 6. En la barra de snacks no servía el tanque de bebidas (refrescos).
- Marcelo Chirulo (8/5): - Todo Nada
- Bruno (7/5): - I had a good stay overall. The location is fantastic. A special thanks to Julio at the main restaurant (where breakfast is served) for his excellent service! Hotel can be a bit noisy at times, which is something to keep in mind. The food is okay, but I found there wasn't a lot of variety from day to day.
- Wendy (9/5): The resort is the perfect destination for extended families with both kids and non-kid couples. - This was the perfect resort for our family with one of our children bringing a 3 & 5 year old with them and the other child only her boyfriend. Family spaces & couples only spaces!! The bathroom nearest the beach access was very dirty the whole week.
- Daniel (10/5): Genial - Todo Ascensores viejos
- LEA (7/5): C’est « ben correct ». Si vous réservez ce resort pour du temps en famille et que vous trouvez à un bon prix, vous serez - Resort très kids friendly, personnel très très gentil!! Un des points forts je trouve! Je n’ai pas rencontré personne qui n’avait pas l’air d’avoir envie de travailler. Le buffet est « ben correct ». Attendez vous à rien et vous serez agréablement surpris. Comme c’est un resort d’entrée de game c’est l’erreur que le monde fond, penser qu’ils vont dans un 5 vrais étoiles. Les piscines sont propres. Les chambres sont OK. Les lits sont durs, et oreillers durs. Les piscines sont bruyantes (l’animation la musique est vraiment trop forte). Pas assez de chaises sur le resort alors c’est la course à avoir sa chaise dès 7h le matin. Avoir accès pour réserver au resto à partir de 8h le matin c’est tôt et comme une exigence dans l’agenda que j’aimais moins. Pas de bon café. De notre côté début mars les algues arrivaient ET il y avait vraiment un mauvais courant devant l’hôtel qui nous amenaient au large ET donc les enfants n’ont pas pu s’y baigner de la semaine. Ne réservez pas ce resort pour la plage, vous serez déçu! Il y a de bien plus belle plage plus haut dans la zone hôtelière.
- Carlos Antonio (9/5): -
- Enzo Gaston (9/5): -
- Shannon (8/5): Overall it was good. The food could use some improvement My kids had the best time and asked to go back! - The pools. My kids loved the game room, and the snack bar at the pool. The Micheal Jackson show! The food could be better. The check-in took forever. You have to get up early to get a chair at the pool.
- Joy (8/5): - Loved the views and easy walking distance to the beach! The facility was a bit dated— but clean and still nice. The buffet was disappointing as most meals all seemed the same — pork in gravy, pork in sauce,chopped, sliced pork— etc. but buffets did have a good selection of veggies. The staff were great and the meals in the restaurants onsite were delightful.
- Elizondo (5/5): - La cercanía con la playa que tenían en frente La comida buffet era muchísimo desorden. Fue imposible encontrar alimentos son gluten seguros, todo contaminado. La gente no fue tan amable como en playa del Carmen, no todos, pero sí se notó mucho la diferencia. Las esperas larguísimas para el check in.
- MARIA ERNESTINA (10/5): - El área para niños está muy bonita Nada
- Daniel (10/5): -
- Alexis (7/5): endroit familiale - super endroit pour une famille avec des enfants lors qu'on est arrivé a notre chambre c'étais sale et les lit sentais humidité mais le lendemain on a demander de réglé cela et ca été fais le wifi non fonctionne pas bien donc très dur de communiqué
- Saul (10/5): Excelente para plan familiar - Comida
- Elizabeth (7/5): - Que era un hotel familiar con varias opciones para niños La comida no me pareció de calidad y el trato de algunos meseros en el restaurante,, luego para hacer las reservas de los restaurantes de especialidad había que hacerlo a las 8:00 porque a las 8:05 ya no había disponibilidad, y luego cuando estabas en el restaurante te encuentras la mitad de las mesas vacías
- Gabriela (7/5): - Mucha espera en el check in ( una sola persona atendiendo en los días de mucha demanda -22/12 en adelante) Falta mantenimiento e higiene en áreas comunes. Faltan reposeras , gazebos o sombrillas en la playa.
- Lucinea (10/5): - The facilities and the food were excellent. There was a long wait for check-in service.
- Sonia (7/5): -
- Thomas (7/5): -
- Tammy (7/5): - Staff were very friendly and helpful. The room, bed and air conditioning, were comfortable. It was difficult to get shade outside, by the pools and at the beach. Some food didn't have a lot of flavor. The elevators didn't always work well.
- Jéssika (10/5): Hotel maravilhoso, vale muito a pena. - Hotel incrível, a beira mar, todos muito hospitaleiros. Não tinha água para encher as garrafas, apenas a água dos restaurantes, que tinha um gosto estranho. E na geladeira do quarto eles só repunham as garrafas ao pedir. Não tem condicionador também, só shampoo e creme hidratante.
- Marie (9/5): - Le complexe est vraiment top. La non réglementation des tenues pour se baigner dans les piscines.
- Eleazar (1/5): Necesito ustedes me resuelvan - Nada pésimo servicio y mala experiencia Tuve una mala experiencia los trabajadores perdieron mi maleta al llegar y hacer check in y no me dieron solución perdi todo y tuve una mala experiencia y necesito su apoyo para solucionar ese problema
- Eleazar (3/5): Ayudenme con eso - Mala experiencia iba con mi familia y les perdieron sus pertenencias Perdieron maleta de mi familia en check in al haber mostrado las cámaras y ver que si fue su error no se hicieron responsables
- Caroline (6/5): Bien pour les enfants, mais rapport qualité prix pas excellent. - Pour les enfants, c’est super! Beaucoup d’activités et de glissades/jeux pour qu’ils s’amusent. La nourriture est passable, sans plus. L’hôtel est vieux et défraîchi. Mériterait des rénovations.
- Nikita (1/5): - They didn’t let us stay a single day and didn’t provide any refund they kicked us out because someone stole our glasses Everything they were racist
- Karine (7/5): Bien.... mais.... - J'ai aimé la propreté incroyable malgré la grandeur du resort. La gentillesse du personnel. La proximite de la plage. Les balcons avec la vue incroyables sur la mer turquoise. Le bus rouge a un 1$ (120 pesos) qui s'arrete devant l'hotel et qui dessert tous les hotels jusqu'au luxury mall, la grande roue. j'ai moins apprécié: malgré la diversité du buffet, la nourriture n'avait aucun gout. De la bouffe industrielle sans gout et sans odeur. Il faut se lever de bonne heure pour réserver une table dans l'un des restaurant - online. LE pire c'est la ruée vers les transats. il y a en a beaucoup mais les gens placent des serviettes dès 7h le matin (et meme avant) alors qu'ils n'arrivent jamais avant 10-11h - un couple est meme arrivé a 15h !!! et les surveillants ne disent rien. Plage et Piscine meme combat. Un autre tres mauvais point: malgré l'espace gigantesque du resort, aucun espace n'a été aménagé ou prévu pour les fumeurs. on s'aglutine devant l'hotel ou les taxis arrivent sur 2 minuscules bancs.! horrible. Amateur de café passez votre chemin: ok c'est du café américain mais impossible de se le faire servir a la piscine ou la plage. il exite un spot dans des gobelets en papier!.... C'est moche.
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