Golden Parnassus All Inclusive Resort & Spa - Adults Only

Location: Blvd. Kukulcan Km. 14.5, Retorno San, Cancun, MX

Star Rating: 3 Stars

Property Type: property

About this Property

Important Information

Policies

Check-in: 03:00 PM - anytime

Check-out: 12:00 PM

Instructions: Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation. This property enforces a strict dress code in the restaurant Shangri-La.

Amenities & Facilities

• Free breakfast
• Full-service spa
• Boat tours nearby
• Fitness facilities
• Proposal/romance packages available
• Arcade/game room
• 24-hour front desk
• Terrace
• Garden
• Luggage storage
• Sauna
• Table tennis
• Karaoke
• Designated smoking area
• Concierge service
• Steam room
• Fitness facilities
• ATM/banking
• Gift shops or newsstand
• Shopping on site
• Golfing nearby
• Snorkeling nearby
• Scuba diving nearby
• Arcade/game room
• Free breakfast
• Safe-deposit box at front desk
• Multilingual staff
• Porter/bellhop
• Full-service spa
• Wedding services
• Expedia Local Expert concierge
• Pool umbrellas
• Ecotours nearby
• Billiards or pool table
• Tours/ticket assistance
• Wheelchair accessible parking
• Snack bar/deli
• Turkish bath/Hammam
• Parking (limited spaces)
• Access to nearby outdoor pool
• Basketball on site
• Volleyball on site
• Beach umbrellas
• Pool sun loungers
• Beach towels
• Beach volleyball on site
• Boat tours nearby
• Free buffet breakfast
• Foosball
• 24-hour pool access
• Water dispenser
• Proposal/romance packages available
• Ballroom
• Banquet hall
• Renewable energy source - solar
• Wheelchair-accessible public washroom
• Wheelchair-accessible van parking
• Wheelchair-accessible on-site restaurant
• Stair-free path to entrance
• Accessible shuttle
• No accessible shuttle

Rooms Available

• Deluxe Room, 2 Double Beds, Ocean View

  2 Double Beds

  Balcony with ocean views

  
  

  Layout - Separate sitting area

  Internet - WiFi 25+ Mbps

  Entertainment - Flat-screen TV with cable channels and pay movies

  Food & Drink - 24-hour room service

  Sleep - Blackout drapes/curtains and bed sheets

  Bathroom - Private bathroom, free toiletries, a hair dryer, and towels

  Practical - Safe, iron/ironing board, and desk

  Comfort - Air conditioning and daily housekeeping

  Smoking And Non-Smoking

  Max Occupancy: 3 (3 Adults)

  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Desk
  • Private bathroom
  • Daily housekeeping
  • Room service (24 hours)
  • Separate sitting area
  • Blackout drapes/curtains
  • Smoking and Non-Smoking
  • Bedsheets provided

• Deluxe Room, 2 Double Beds, Lagoon View

  2 Double Beds

  Balcony with lagoon views

  
  

  Layout - Separate sitting area

  Internet - WiFi 25+ Mbps

  Entertainment - Flat-screen TV with cable channels and pay movies

  Food & Drink - 24-hour room service

  Sleep - Blackout drapes/curtains and bed sheets

  Bathroom - Private bathroom, free toiletries, a hair dryer, and towels

  Practical - Safe, iron/ironing board, and desk

  Comfort - Air conditioning and daily housekeeping

  Accessibility - Wheelchair accessible

  Non-Smoking

  Max Occupancy: 3 (3 Adults)

  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Desk
  • Private bathroom
  • Wheelchair accessible
  • Daily housekeeping
  • Room service (24 hours)
  • Separate sitting area
  • Blackout drapes/curtains
  • Bedsheets provided

• Deluxe Room, Lagoon View

  2 Double Beds or 1 King Bed

  441-sq-foot room, balcony with lagoon views

  
  

  Layout - Separate sitting area

  Internet - WiFi 25+ Mbps

  Entertainment - 27-inch flat-screen TV with cable channels and pay movies

  Food & Drink - 24-hour room service and free bottled water

  Sleep - Blackout drapes/curtains and bed sheets

  Bathroom - Private bathroom, shower, free toiletries, and a hair dryer

  Practical - Safe, iron/ironing board, and desk

  Comfort - Air conditioning and daily housekeeping

  Accessibility - Wheelchair accessible

  Non-Smoking

  Max Occupancy: 2 (2 Adults)

  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Desk
  • Private bathroom
  • Bottle of water
  • Wheelchair accessible
  • Daily housekeeping
  • Room service (24 hours)
  • Separate sitting area
  • Blackout drapes/curtains
  • Bedsheets provided

• Club Room, 1 King Bed, Ocean View

  1 King Bed

  441-sq-foot room, balcony with ocean views

  
  

  Layout - Bedroom and sitting area

  Relax - Private spa tub

  Internet - WiFi 25+ Mbps

  Entertainment - 27-inch flat-screen TV with cable channels and pay movies

  Food & Drink - Coffee/tea maker, free minibar items, 24-hour room service, and free bottled water

  Sleep - Blackout drapes/curtains and bed sheets

  Bathroom - Private bathroom, jetted bathtub and separate shower

  Practical - Safe, iron/ironing board, and desk

  Comfort - Air conditioning and daily housekeeping

  Smoking And Non-Smoking

  Max Occupancy: 2 (2 Adults)

  • Coffee/tea maker
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Bathrobe
  • Desk
  • Private bathroom
  • Slippers
  • Bottle of water
  • Daily housekeeping
  • Jetted bathtub
  • Room service (24 hours)
  • Separate sitting area
  • Blackout drapes/curtains
  • Separate bathtub and shower
  • Private spa tub
  • Club level room
  • Smoking and Non-Smoking
  • Bedsheets provided

• Superior Room, 1 King Bed, Terrace, Ocean View

  1 King Bed

  Balcony with ocean views

  
  

  Layout - Separate sitting area

  Internet - WiFi 25+ Mbps

  Entertainment - Flat-screen TV with cable channels and pay movies

  Food & Drink - 24-hour room service

  Sleep - Blackout drapes/curtains and bed sheets

  Bathroom - Free toiletries, a hair dryer, and towels

  Practical - Safe, iron/ironing board, and desk

  Comfort - Air conditioning and daily housekeeping

  Smoking And Non-Smoking

  Max Occupancy: 2 (2 Adults)

  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Desk
  • Daily housekeeping
  • Room service (24 hours)
  • Separate sitting area
  • Blackout drapes/curtains
  • Smoking and Non-Smoking
  • Bedsheets provided

• Deluxe Room, Ocean View

  2 Double Beds or 1 King Bed

  441-sq-foot room, balcony with ocean views

  
  

  Layout - Separate sitting area

  Internet - WiFi 25+ Mbps

  Entertainment - 27-inch flat-screen TV with cable channels and pay movies

  Food & Drink - 24-hour room service and free bottled water

  Sleep - Blackout drapes/curtains and bed sheets

  Bathroom - Private bathroom, shower, free toiletries, and a hair dryer

  Practical - Safe, iron/ironing board, and desk

  Comfort - Air conditioning and daily housekeeping

  Smoking And Non-Smoking

  Room is accessed via exterior corridors

  Max Occupancy: 2 (2 Adults)

  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Desk
  • Private bathroom
  • Bottle of water
  • Daily housekeeping
  • Room service (24 hours)
  • Separate sitting area
  • Access via exterior corridors
  • Blackout drapes/curtains
  • Smoking and Non-Smoking
  • Bedsheets provided

• Club Room, 1 King Bed

  1 King Bed

  441-sq-foot room, balcony with partial lake views

  
  

  Layout - Bedroom and sitting area

  Relax - Private spa tub

  Internet - WiFi 25+ Mbps

  Entertainment - 27-inch flat-screen TV with cable channels and pay movies

  Food & Drink - Coffee/tea maker, free minibar items, 24-hour room service, and free bottled water

  Sleep - Blackout drapes/curtains and bed sheets

  Bathroom - Private bathroom, jetted bathtub and separate shower

  Practical - Safe, iron/ironing board, and desk

  Comfort - Air conditioning and daily housekeeping

  Smoking And Non-Smoking

  Max Occupancy: 2 (2 Adults)

  • Coffee/tea maker
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Bathrobe
  • Desk
  • Private bathroom
  • Slippers
  • Bottle of water
  • Daily housekeeping
  • Jetted bathtub
  • Room service (24 hours)
  • Separate sitting area
  • Blackout drapes/curtains
  • Separate bathtub and shower
  • Private spa tub
  • Club level room
  • Smoking and Non-Smoking
  • Bedsheets provided

Guest Reviews

• Lacy Jalene (4/5): - The property doesn’t have a working AC in the room and you have to use fans. The pool is dirty and the exterior of the building is coming apart. The only outdoor bar near the pool has broken seats so everyone can’t sit. The bar staff is amazing outside of that zero stars!
• Daniel (2/5): - A/C didn’t work evelator didn’t work overall bad
• Steven (8/5): - Needs updating
• Michelle (8/5): - The staff are absolutely amazing, they try to compensate for the issues with the facility
• Kelley (8/5): - This resort has gone downhill steadily for the last several years. I started coming here in 2011 and it was really nice then.
• Navkiran (10/5): - This was my fourth trip to GP…. It’s one of the most unique.
• Travis (10/5): - Old resort, of course any place requires maintenance new or old. The staff absolutely wonderful, they go above and beyond for all their guests. I would absolutely recommend this resort to anyone. It doesn’t have to be shiny and new to impress my family and I.
• Christy (10/5): - The staff is what makes this place so amazing. This was our third trip there. Not much entertainment and the property could use some updating. Overall the place is very clean and we plan to return again.
• cassidy (6/5): - This our second time staying here. We stayed about 10 years ago. While the staff was amazing. Jose and silberio were just amazing and made the trip worth it. But the food selection was horrible and the quality of what they did have was even worse. I didn’t eat There for 4 days. The only decent meal I had was off property. The build definitely needs some love. The sink would randomly start running by itself. We will be back but not for the food. But for the staff
• Hannah Jo (6/5): - Staff is amazing as always but the quality of the resort is going downhill.. needs some major upgrades.
• Terrence (8/5): - Staff was amazing. Can definitely use a few upgrades.
• ravi (2/5): - beautifully view. property worse than motel 6
• Harry D Hoover (10/5): - Have stayed here many times and everytime it is a great experience. The staff are the best of any all inclusive in Cancun. The food is great. The beach is fabulous.
• Jingkun (10/5): - Awesome place, great fun, lots of food options. Asian Foods not so good. Bed sheets can be better. Beach perfect.
• Anjana (2/5): - This property needs a complete destruction and rebuilt. The WiFi did not work. The property is all inclusive including room service but my room phone did not work. The bedsheets were torn and had major stains on it. The towels had stains on it and looked extremely old. There has been no updates done to the property in 13 years. The view is gorgeous, but this place is lower than a Motel 6. Also ran out of a lot of the food.
• Christina (2/5): - Horrible. We ended up leaving the property early because of the horrible conditions. I have bed bug bites on my legs. I have contact Expedia but they have failed to connect with this hotel for a refund or partial refund. They stated Someone would contact me and I haven’t heard back. This hotel used to be great 4 years ago. The quality in everything has gone down. I will never return.
• Lisa (6/5): - The staff is so nice and attentive however the rooms are HOT and the phone didn't work for room service and the maid woke us up daily before 9 am
• Kenneth (8/5): - We have been to Golden Parnassus before and enjoyed the previsous visits. The resort is still nice, though it needs a little TLC (tender loving cared) in paint up trim and etc. But, a great value for customers who use this facility. Great beach, the foods is "excellent' and the staff very polite, cordial and helpful. A nice stay.
• David Joseph (2/5): - The staff is underpaid and overworked, and management and ownership will do nothing to correct it. Causing the electricity to be turned off and services to not be provided.
• De Janiera (2/5): - The room was dirty. The sixth floor was covered in dragonflies. The food was mediocre a lot of the food that was put out at the buffet didn’t have labels so you weren’t able to tell what you were eating. The water in my friend’s hot tub in her room came out yellow. We were both on the same floor. There were stains on all of the linen washcloths. The showers were extremely slippery with no bars to grab onto somewhat could easily have fallen and gotten very hurt. Most of the staff was kind and friendly, but the overnight Concierge was rude and disorganized. I pay for amenities I never received and rather than him being diligent so that I could get the service and money that I paid for he kept pushing it off on the next person telling me I had to wait the next day And my trip was over. I will never stay here ever again. I started a dispute immediately with my travel company and of course the hotel never responded to my partial refund request. This place looks great in pictures but in reality it’s very rundown chairs and couches with visibly peeling upholstery. They really sell the 24 hour room service, but the menu is outdated and half of the items are not available . Never again.
• Jean Carlos (6/5): - It was an okay experience
• Travis (8/5): - Didn’t like that the room phone didn’t work, the safe had an error that required overriding to get things out. I would have liked to see more things going on at the resort such as events. I very well could have been out during some of those things but while I was there I only saw and participated in a 3 round game of pool volleyball then they removed the net right after. But the bathroom toilet had problems refilling with water. Stains on the toilet seat, minor cosmetic damage around the building. The staff was amazing though! I’d come back to this location. A handful of negative things didn’t out weigh how great the full experience was. Just could have been better with those things being addressed.
• Don (10/5): - Been here at least 10 times the place could use some work, but the staff is the best in the world. I will continue to go back time after time for that reason.
• Laurence (10/5): - Staff was friendly and accommodating, food was great and service was fast and great as well. Not overpacked with ppl, short wait times, overall great experience
• Olga (10/5): - Good hotel, good location, several restaurants, delicious food. Good staff. We were there in December. We were satisfied. I would especially like to highlight the manager of the Italian restaurant, a wonderful woman, on the last day of our departure she gave us a bottle of champagne!!!
• Megan (10/5): - We stay at this property once a year and we always have the best time! Already can’t wait to go back!
• Veronica Don (6/5): - The property is in disrepair
• dean (10/5): - You are treated like family
• Connie (8/5): - We go back every year because the staff is amazing. Their staff retention is great and we have learned the staff. It is wonderful to return and they are there welcoming you back. Big thanks to Carmen, Edith, Fonzi, Furman, and Samuel. The Spa is very nice. Best message. Food is always excellent. It is an older resort but still very nice and clean.
• Laurie (6/5): - Overall experience resort needs some renovation and updates.
• Gary John (8/5): - Staff was terrific. Resort needs overdue maintenance and improvements. Food was good, but many options were removed from previous years. Great beach location. improvements.
• Lesley (8/5): - First time in Cancun and this was our first all inclusive resort. The staff was amazing...So friendly and helpful and all with a smile! The building could use a bit of TLC.
• Adam Michael (10/5): - Slightly outdated, but the staff was fun and friendly. Food was great
• Katie (10/5): - Staff are Amazing - they make this place. Shout out to bar staff.
• Amy (8/5): - Love the staff at this hotel, they are truly amazing and are what keeps us coming back. We love the size of this hotel and it has amazing ocean view rooms. The food is good. The hotel itself is tired. It could really use some updates to the rooms. The pool could use a little more care as well. The views, the beach and the staff is what keeps us coming back.
• matt (2/5): - The property should be condemned! Black mold visible. Holes in the building structure. Rusted jaquzzi tub, shower, & toilets. “All inclusive” needs to be changed to but some, get some. Restaurants food quality was horrible. Choices were lacking & good food you had to pay extra for. Worst experience ever in MX! Left the resort early due to these issues & they did not accommodate the issues or even giving any kind of refund or paying back for days missed.
• Lorraaine (4/5): - No entertainment. First room was unsatisfactory. Phone and lights didn’t work. Had to upgrade for $20/night. Staff at restaurant was great. Place was outdated. Won’t go back however there were people there that had gone back
• Luis (2/5): - I would never stay here again. Worst vacation ever.
• David (8/5): - small and intimate to just relax without a million people around, nice views of the ocean, staff was excellent.
• Crystal (6/5): - Beach is great! Rooms are clean. Everything could use an update. Staff are over the top welcoming and friendly. Food is ok!
• Jennifer (2/5): - The staff was lovely, friendly and accommodating. This is the ONLY good thing about this property. It is dirty and clearly has not been panted in years. Only one elevator worked while we were there and the one that did was small and could accommodate only 5 people. Certificate of safety was no where to be found. I hope you like dragonflies because they are everywhere, including in our room. The towels were dingy in color with holes in them. The food is fair at best. There is nothing redeeming about this property. Make sure your tetanus is up-to-date.
• Darien (10/5): - Incredible staff and service. Everything was easy and worry free. Highly recommend.
• Shamel Devon (10/5): - The staff is amazing and makes your stay feel so at ease.
• Keanna Rae (8/5): - Everything was pretty good, only thing was the hot tub was more like lukewarm tub. So during the day was fine!
• Valerie O (8/5): - We had an amazing day
• Donna (10/5): - Golden Parnassus, small adults only resort with the best staff, they always go above and beyond to help. Sure the resort can use some upgrades, but they are working on that. No dinner reservations are needed which is a plus. Have stayed at GP many times and God willing I will be spending many more times there
• Judi (10/5): - The staff is why we keep going back. It is clean and the food is good. The pool and beach are absolutely beautiful. We have become friends with so many of the staff! They all go over and beyond! The place could do with some upgrades in the rooms but that is it. Love love love this place and staff
• ELIZABETH (4/5): - Staff is wonderful! Hotel itself is falling apart-needs immediate attention aesthetically. Our sheets had permanent marks and were on the bed upon checkin. No towels in room and had to ask 4 times on checkin with no response. Then had to do it again the next day after the cleaning lady took them all back. Ware and tear on furniture. If they would take the time to do minor repairs for cosmetic purposes it would help. Or just having clean new sheets and blankets. It would help overlook the other things. I’ve been going to golden for over 12 years and have decided this was the last time. Some things can be overlooked but there are too many things to overlook when we can’t even get towels in our room or clean sheets.
• William (8/5): - We miss being able to have lunch at the Pier 12. Another thing is the elevator situation, it would be nice to have all elevators working. What keeps us coming back is the staff.
• Linda L (6/5): - Excellent staff! Broken elevator, torn and ragged sheets, unadjustable thermostat, dirty pool water and tiles, lifeguard inattentive to his job watching water instead he was flirting with the guests.
• Jo Ellen (6/5): - We loved the entire staff. The property needs a facelift the elevators have been broken for all of the four years we've been to The Golden Parnassus. The food definitely took a nose dive this year but, try to remember you get what you pay for. This resort does cost probably half of what some of the other adult only resorts charge.
• Gabriel (10/5): - Staff is Great. It’s smaller in size, so easy to get around.
• Michael (8/5): - Loved our stay
• Judith (10/5): - Was a very enjoyable place to spend hoidays not to close to any shopping or outside amenities but thats ok
• ROBERT EUGENE (10/5): - I love Golden Parnassus !! The staff is great, everyone treats you like family. From the staff in the breakfast buffet to Carmen, Fonzi and the rest of the staff in the bar/pool/and beach area !! Drinks are great and food is good !! I just wish they would bring back the Taco Bar at the breeze in the evening !! And I loved the food at the Breeze ! Great wings, burgers and hot dogs !!
• Wendy Elizabeth (8/5): - Small resort, great pool and beach area. Property maintenance and upkeep is not good. 1st floor units had mold on ceiling in the hallway. Food was average.
• Bahareh (4/5): - The room cleanliness was terrible. First night me and my friends got surprised. Bed sheets was disgusting, washroom and the toilet sink so dirty. They wanted to charge us for extra water bottles for the room. Staffs were friendly. Pool and beach area was so nice but not good maintained. Old towels. Food was ok
• Mikayla (8/5): - We have stayed here many times. The staff members make this place great. The location to activities and the airport are great. That being said the buildings are old and falling apart. There is usually more activities by the pool but not this trip. There were no nightly shows either. We stayed 1/31/25-2/6/25. Hopefully they do some renovations.
• malwinder (6/5): - Old building .. but the staff was on point.. service were excellent but building is old .. did like the infrastructure.
• Donald (8/5): - Some dining places were closed. No ice cream
• Amy (6/5): - This is a great budget friendly option, if what is important to you is getting sun by a beautiful beach and pool in a quieter resort this place is perfect. Just dont expect anything further with regards ro amenities. The food is okay, the rooms are clean but dated. Staff is amazing, especially bar staff. But there was no room service, fresh towels were often unavailable and all 5 restaurants had the same food. But i was happy with our stay for what i paid for it. Beach and pool were great and it was quiet
• Nicolas Emanuel (10/5): - Very nice and fun. You get what you pay and the value is great. Rooms are super clean and there’s a great environment at the pool and beach. The service is excellent
• Jessica (4/5): - This resort is very outdated, musky, not clean and is pretty run down. Only 1 working elevator, the food options are horrible. The food is gross here. They claim there’s room service but there’s no way to order because the phones in the rooms don’t work. If you want a latte or any coffee besides nasty black coffee, you’ll have to leave. Even then, you have to sit at the buffet to even get coffee. This is not the place for a relaxing holiday. It’s loud, there are no do not disturb signs and the staff will argue if you turn them away when they come to clean. The sheets were grey from age, towels were musty and some even had mold. The only pro to this resort is it is right on the beach and does have amazing views. With rotating restaurants, even finding food was difficult. The small outdated bar in the lobby has karaoke a few nights and the bartender is amazing. I would say believe the reviews, I would rate overall a 3/10.
• Lilibeth (10/5): - El lugar es muy acogedor, estuve 4 noches y fue agradable. El personal es muy atento. El hotel requiere algunas remodelaciones en estructura que está un poco vieja pero de resto todo estuvo bien. Siempre limpio y tranquilo.
• Nancy (10/5): - The staff is amazing!
• Michelle Marie (8/5): - This property is outdated which we didn't mind. The staff were very friendly and had our room cleaned every day. There was always food for us. We did not care for a few of the eating establishments included and it may be their food cooked differently than we do in the states. We could find something on the buffet that we did like. The entertainment director was fantastic but need more entertainment or just outdoor games available. A beautiful beach.
• Deb (8/5): - The staff were very kind. It was very clean. The activity director was amazing!!!
• George (6/5): - The service,the food quality and presentation at Shangree-La restaurant excellent, the server Elias very friendly polite and highly professional so it was Carmen. The hotel need a lot linen old and gray , six floors and the elevators where out for tr
• Carmen Diana Reyes (6/5): - The food wasn’t great and the drinks are watered down unless you ask for a specific alcohol but the staff made up for it. They were super friendly, helpful, and made it worth the trip.
• Jeremy (6/5): - Great staff and good food don't make up for the old, poorly maintained facility. The staff were amazing. They were enthusiastic and willing to help guests. They had a travel service (Mexico Travel Solutions) on-site - helpful to arrange excursions. MTS was great. The food was good and the waiters were amazing, but the variety promised on the website wasn't there. Many of the on-site restaurants were only open a few days per week or only during limited hours. We never saw one of the restaurants (the creperie) advertized on their website. The facility has issues that need to be fixed. During our stay, only one of the two elevators worked, which led to lengthy wait times to use the elevators. There were buckets and towels catching water leaks on the sixth floor. The outdoor jacuzzi pool was broken. Because the weather and ocean water were colder than normal when we were there, that meant that we didn't get in the water at all. The indoor women's sauna and jacuzzi were broken. The telephone in the room for one of our group members was broken. 24/7 room service is great, but not if you can't order it. There was a grand total of three plugs in our room. So when we arrived from our flight after travelling for 18 hours, we had to prioritized which devices to charge. When we arrived, we had no towels in our room. We asked for towels twice that morning, but did not receive them until six hours later. That was the only exception for the good rating for the staff.
• Jessica (4/5): - Pros: staff was incredibly nice. Cons: Everything. Food was mediocre, mold everywhere, bugs. Looks like they are just letting the place fall apart. Not just what the other reviews say of old, no this is falling down. Pictures online must be from when they first open. Even the beach, was nice but the chairs are so close and not ideal for beach. Just wouldnt stay here again. If thats how they treat the place, I cant imagine the food sanitation.
• Jessica (10/5): - It was a family friendly oriented resort, loved the service. Needs a bit updating but other than that, it was great.
• Cynthia (4/5): - Leaking roof and ceiling. Broken elevators. Food variety and quality has gone down. Lacking front desk staff. We have stayed here2 other times and it has really gone down. All of the stucco has cracks and missing pieces. There is black mold around the vents in the restaurant. I have pictures I can share. This hotel is not a 3 star hotel and should be downgraded.
• Nickie (10/5): - The resort is a little old and needs a little bit of a facelift. However, the food is delicious. The staff is amazing. And for the price, you absolutely can’t beat it. It’s in a great neighborhood with a beautiful beach.
• Jamey (10/5): - Loved it here!! The food and drinks were great and always available. The rooms were clean and comfortable. The staff was AMAZING! I can’t wait to go back next year
• moi (8/5): - It was ok for a quick weekend trip
• Ravi (4/5): - I was very disappointed with the hotel facilities, old and rundown, furniture in room was old. The hotel was not a 4-star The room was filthy, and the showers were not clean. One bottle of soap and shampoo for two people. The TV in the room was not working for some days. The telephone was not working. I had to chase housekeepers and the reception team for towels. There was always a long line at reception. Seeing there was one receptionist for a big hotel. We booked tours with the hotel booking company and were told the tour company would pick us up from the hotel and drop us back at the hotel, which was a lair.
• Mario (10/5): - The place was very clean with restaurants to eat for free and the beach is cleaned. I would highly recommend it to a friend or another family member.👍👍👍
• Sahib (10/5): - Nice but the building was old
• Corey (8/5): - Although many on here seem to think this is a 2/10 resort, I am unsure as to why. You do not go to these resorts worrying about if a few paint chips are missing. The rooms are clean, the staff is great, it’s clean, the food is good, and it has a beautiful beach. Do not expect a palace but you won’t be disappointed. Far superior to Cuba and a step above DR.
• Sally Anne (8/5): - AC constantly ran, tried to increase temp but no luck, very cold inside. some areas needed upgrading but overall would go back, just bring warmer clothes for inside room.
• Jonathan (2/5): - This property should be shut down effective yesterday! Dirty, unsafe, sewer smell in rooms, mold on mattress, stains on pillow cases and bed sheets. Walked onto property & spent 10 hours on phone with booking company to get me and my wife out of there. Couldn’t run fast enough from this place. If you want a real resort book Wyndham grand Cancun right down the road from this trap house they call a resort…Expedia this place is hurting your name
• Robert (2/5): - There is nothing to like about this property and no one should ever stay here. Expedia should take it off of their website and not allow people to book it through them. Expedia should have changed a relocation service for us to get another location rather than stay in this disgusting location.
• Linda (2/5): - Fue una experiencia terrible no teniamos el telefono del cuarto en funcion, la television tampoco funcionaba no habia wifi y no podiamos ver TV. En los dias estadia en el hotel 1/5/25 al 1/9/25. Rom 329 y lo notificamos en el front desk y nada.
• Liam (6/5): - All of the staff are super friendly and will do anything you request with a smile, the facility is actually pretty amazing with 4 different restaurants to chose from that are in the all inclusive. From seafood to steaks, vegan options, chinese house and a fancy strak house it really does have it all.. The only problem i found in the hotel is it is a little dated and could do with an upgrade, the deluxe room i got smelt like mold and when i asked other guests that were staying they all said the same. But if you can put up with a tiny smell then you will love this hotel
• Allan Jared (2/5): - broken tiles , smelly room
• Ana (2/5): - Terrible el servicio de este hotel la señora CAROLINA de la puerta nos sacó del restaurante sin ni siquiera haber terminado de cenar, a las 8 de la mañana pasan las camareras casi que tumbando la puerta de lo dura que tocan, hasta pensé que había pasado algo en el hotel y tocaba salir corriendo, la playa no es privada y pasan vendedores y otras personas que no están en el hotel utilizando los camastros el bar de la playa cierra a las 5 pm y tienes q ir hasta la piscina si quieres consumir más. En los Restaurantes son pocos lo meseros que preguntan si todo está bien o si necesitas algo. Se molestan si les pides algo de tomar, tienes que ir tú a servirte lo, la peor experiencia en Cancún que he tenido fuimos a pasar el año nuevo y ponen rock de show en vivo, quien quiere rock, pésimos los shows
• Sandeep (2/5): - Hotel rooms smells so bad, seems like they never changed single thing since the hotel was built. Bedsheets, towels, plates cups everything is old and I won’t use all this old in my own house. Bed sheets and towels smells so bad, asked the staff to change bed sheets when they changed it was still smelling. Mattress have turned yellow. Booked the hotel for 4 nights but checked out after 1st night. It is really dirty to call a hotel. Its more like cheap Motel but they charged a lot. I stayed at Flamingo last year, which is cheaper and much better than this place.
• Vugar (2/5): - Expensive price for 1 star hotel
• Joel (2/5): - Phone in the room didn’t work the entire time. Arrived to the room uncleaned and not stocked (no towels, soap, etc.) The tap water was brown. Many restaurants were closed which limited the food options to the same few choices each day. Drinks were watered down or cheap. The resort is old and looks old inside and out. Sometimes there were no working elevators. This resort is barely “all inclusive” as anything beyond the food and drink came at a cost like using the spa, massage, certain drinks and certain dining options. Misleading advertising, surprise costs, and terrible front desk service. 0/10. Do not stay here.
• Verenice (10/5): - Our room view was beautiful
• Robert (2/5): - This resort is outdated, with very limited amenities (spa was closed, terrible quality buffet, birds pooing in the dining area, water leaks and more). The only bonus - staff is very friendly. Avoid!!
• Galina Trifonova (10/5): - We’re clean and nice property!
• Nicholas (10/5): - All the staff was amazing
• Traci M (8/5): - The views are amazing. The staff is outstanding. Very very safe.
• Anthony Javier (10/5): - .
• Don Wallace Grantham (10/5): - The staff is like family
• Robin Roxann (6/5): - The staff here will do what ever to make your stay amazing. There are some property issues that were not up to par but the staff made up for any shortcomings of the property.
• Tammy (6/5): - …
• Kandice (10/5): - We love how staff members remember us from previous stays

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