Westgate Palace Hotel / Universal / I-Drive

Location: 6145 Carrier Drive, Orlando, Florida, 32819, Orlando, US

Star Rating: 4 Stars

Property Type: Resorts

About this Property

Important Information

Policies

Check-in: 04:00 PM - 11:00 PM

Check-out: 10:00 AM

Amenities & Facilities

• Fitness facilities
• Express check-out
• Arcade/game room
• Free WiFi
• 24-hour front desk
• Terrace
• Luggage storage
• Express check-in/check-out
• Concierge service
• Picnic area
• Elevator
• Fitness facilities
• ATM/banking
• Golfing nearby
• Bicycle rentals nearby
• Breakfast available (surcharge)
• Arcade/game room
• Multilingual staff
• Express check-out
• Smoke-free property
• Wedding services
• Pool umbrellas
• Golf lessons available nearby
• Tours/ticket assistance
• Braille or raised signage
• RV, bus, truck parking
• Free theme park shuttle
• Snack bar/deli
• Basketball on site
• Playground on site
• Volleyball on site
• Free self parking
• Free RV, bus, truck parking
• Housekeeping on request
• LED light bulbs

Rooms Available

• Signature Suite, 2 Bedrooms (Deluxe)

  1 Queen Bed, 1 Double Sofa Bed and 2 Twin Beds

  700 sq feet

  
  

  Layout - 2 bedrooms, living room, and dining area

  Internet - Free WiFi 250+ Mbps (good for 3–5 people or up to 10 devices)

  Entertainment - Flat-screen TV with premium channels

  Food & Drink - Kitchen with refrigerator, stovetop, oven, and microwave

  Sleep - A down duvet and bed sheets

  Bathroom - 2 bathrooms, shower, free toiletries, and a hair dryer

  Practical - Washer/dryer, laptop-compatible safe, and iron/ironing board; cribs (free) available on request

  Comfort - Climate-controlled air conditioning

  Accessibility - Wheelchair accessible

  Eco-friendly - LED light bulbs

  Need to Know - Housekeeping on request

  Non-Smoking

  Max Occupancy: 6 (6 Adults)

  • Coffee/tea maker
  • Shower
  • TV
  • Telephone
  • Hair dryer
  • Microwave
  • Dishwasher
  • Private bathroom
  • Kitchen
  • Wardrobe or closet
  • Oven
  • Stovetop
  • Room service (limited hours)
  • Wheelchair accessible
  • Ceiling fan
  • Second bathroom
  • Separate sitting area
  • Separate dining area
  • Free WiFi
  • Down comforter
  • Separate living room
  • Free cribs/infant beds
  • Bedsheets provided
  • Laptop-friendly workspace
  • LED light bulbs

• Signature Suite, 2 Bedrooms

  1 Queen Bed and 2 Twin Beds

  610 sq feet

  
  

  Layout - 2 bedrooms, living room, and dining area

  Internet - Free WiFi 250+ Mbps (good for 3–5 people or up to 10 devices)

  Entertainment - Flat-screen TV with premium channels

  Food & Drink - Kitchen with refrigerator, stovetop, oven, and microwave

  Sleep - A down duvet and bed sheets

  Bathroom - 2 bathrooms, shower, free toiletries, and a hair dryer

  Practical - Washer/dryer, laptop-compatible safe, and iron/ironing board; cribs (free) available on request

  Comfort - Climate-controlled air conditioning

  Eco-friendly - LED light bulbs

  Need to Know - Housekeeping on request

  Non-Smoking

  Max Occupancy: 4 (4 Adults)

  • Coffee/tea maker
  • Shower
  • TV
  • Telephone
  • Hair dryer
  • Microwave
  • Dishwasher
  • Private bathroom
  • Kitchen
  • Wardrobe or closet
  • Oven
  • Stovetop
  • Room service (limited hours)
  • Ceiling fan
  • Second bathroom
  • Separate sitting area
  • Separate dining area
  • Free WiFi
  • Down comforter
  • Separate living room
  • Free cribs/infant beds
  • Bedsheets provided
  • Laptop-friendly workspace
  • LED light bulbs

• Family Suite

  1 Queen Bed and 2 Twin Beds

  610 sq feet

  
  

  Layout - 2 bedrooms, living room, and dining area

  Internet - Free WiFi 250+ Mbps (good for 3–5 people or up to 10 devices)

  Entertainment - Flat-screen TV with premium channels

  Food & Drink - Kitchen with refrigerator, stovetop, oven, and microwave

  Sleep - A down duvet and bed sheets

  Bathroom - Private bathroom, shower, free toiletries, and a hair dryer

  Practical - Washer/dryer, laptop-compatible safe, and iron/ironing board; cribs (free) available on request

  Comfort - Climate-controlled air conditioning

  Eco-friendly - LED light bulbs

  Need to Know - Housekeeping on request

  Non-Smoking

  Max Occupancy: 4 (4 Adults)

  • Coffee/tea maker
  • Shower
  • TV
  • Telephone
  • Hair dryer
  • Microwave
  • Dishwasher
  • Private bathroom
  • Kitchen
  • Wardrobe or closet
  • Oven
  • Stovetop
  • Room service (limited hours)
  • Ceiling fan
  • Second bathroom
  • Separate sitting area
  • Separate dining area
  • Free WiFi
  • Down comforter
  • Separate living room
  • Free cribs/infant beds
  • Bedsheets provided
  • Laptop-friendly workspace
  • LED light bulbs

Guest Reviews

• Brady James (8/5): - Fantastic property would stay there again. The elevators, hallways, and room could use a bit of a refresh. Only three or four elevators were working in tower B. The hallway ceilings where the popcorn style drop ceiling tiles. The room was nice; the couch was dated with patches and sun in, the dishes were from the 80s, the caulking in the bathrooms could use a refresh, but the rooms were quite clean and that was refreshing. Despite these comments, we would stay there again – it was a pleasant and comfortable stay.
• Yelitza (8/5): - Clean rooms, excellent staff, beautiful outdoor pool . Parking was a nightmare late at night but overall excellent!
• Lee (10/5): - Nice room but water pressure was very weak and kitchen sink would not drain
• Amanda (8/5): - Very child friendly. The staff was fine and it is very convenient to get to Universal!
• Philip (6/5): - It was a decent stay. Rooms are crazy small. Had to get new l8nens ours had blood on it. Kitchen sank drains really slow. Hot tub was not hot at all.
• Antranique (10/5): - Great stay and convenient to most things. Staff was helpful and accommodating when we needed something. Appreciated the shuttle to universal parks, be early when returning because they might pull off minutes before pick up. It would be helpful if they informed at check in that housekeeping is not available for stays less than a week or to know you can leave your trash outside your door when needing it picked up. All in all we had a great trip and stay. I would stay again
• Greidys (10/5): - Great Hotel to stay for Universal Studios trips. The 2 bedroom rooms are very convenient for family trips. Hotel was clean and well kept.
• Raquel (6/5): - Did NOT like the hidden fees!
• Javier (10/5): - Love this property
• kim (10/5): - clean and beautiful
• Terry (10/5): - Great place!
• Terry (10/5): - Great place to stay close to Universal. Resort is quiet and has a laid back atmosphere. Pool and hot tub area great as well. Only negative I would have is restaurant closes way too early. I would recommend if looking for a great place to stay that is affordable.
• Della (10/5): - We loved our stay here! We never got to experience the pool or hot tub as it closed at 11pm, like every resort and hotel seems to, but it would have been so nice if it was open later after getting in from long days to chill out there with the family.
• Aaron Christopher (10/5): - Very nice property. It was not very busy so bar not open and not sure many of the amenities were available. We fortunately had a car to go places. The staff very nice at check in. Room was great for our needs.
• marina (10/5): - This property was really nice, clean and the staff were very friendly. It was pretty central to all the parks. We visited all Univseral parks, discovery cove and magic kingdom, the longest we drive was about 20mins. I really like Les that we have a washer and dryer in the room. I would definitely stay here again.
• Javier (10/5): - Very good front desk service, staff is very helpful and friendly too. The rooms were good tho a tad too small for the full/queen bedroom barely enough room to walk around. Needed a pan/skillet in the kitchen. Other than that we had a great stay! Very close to parks! Would definitely return and recommend!
• Glenn (10/5): - Amazing staff. Extremely clean. Very safe. Will come back. 5/5
• Joseph (10/5): - Being able to text the front desk for my needs was very helpful! Staff was friendly and the Universal shuttles were convenient.
• David Brandon (8/5): - We didn’t have keys to our room for over 24 hours
• Gabriel Bismarck (10/5): - This was a good time!
• Isamar V Perez (10/5): - Excellent
• Aaron (10/5): - Everything was perfect, except the wifi was weak up on the 18th floor.
• ANGELA (10/5): - Love, love this property! Check-in was smooth, room was spotless, staff was amazing, gated security 24/7 and free Shuttles to Universal made our trip so smooth. I highly recommend and will definitely stay here again when we come back to Orlando.
• Erica (8/5): - Rooms are spacious
• Benjamin (10/5): - Its our normal go to if there is availability. Great location, rooms are big and very nice. Service is good and a great view from the upper levels.
• Brandon (10/5): - Good
• Miguel (10/5): - Convenience to theme parks and restaurants, shopping also very safe. Resort has a gate keeper 24/7
• Mario (10/5): - .
• Emmanuel Castaneda (10/5): - It was a very comfortable place to stay. Well equipped for everything you need and it feels you’re home. The location is in the center from the theme parks, shopping and restaurants. Everything comes easy on this place and area. We stayed 6 nights and we slept well and good
• Amy M (10/5): - Clean
• Angel (10/5): - Very nice clean place
• Amanda (6/5): - Very clean and beds were comfortable. However the rooms felt cold and sterile with no decore’ or anything to make it feel warm and inviting. Also very noisy as there are no drapes or rugs or anything to dampen the sounds. Also, transportation is only for Universal. The description says free shuttle to “parks” which is misleading. Disappointed in the “grille” as it was only open 1 day and we were there for an entire week. If your looking for a place to just crash at night then It’s fine. If your wanting more of a resort then maybe look elsewhere.
• Peter (10/5): - Clean, convenient, close to universal theme park.
• Alfredo (10/5): - Friendly helpful staff
• Joshua (10/5): - Serve breakfast buffet for the morning
• Lehjade (10/5): - The kitchen was the main reason we stayed here. There’s a lot of great hotels in the area but this was the best choice when you need a bigger suite with kitchen. The area is also safe. The view was also beautiful and peaceful. The staff took good care of us. We will definitely stay here again.
• Roy (8/5): - The location is conveniently close to Universal, with a nearby 7-Eleven and several restaurants. The room is clean and pleasant, and parking is easily accessible.
• Lisa (10/5): - Great property, facilities in room and at the hotel were great. Really close to parks and international drive
• Logan Christopher (10/5): - The transportation was very easy to use to get to parks. And the hotel was just amazing all around
• Angela (6/5): - We found a cockroach in the room. Some linen was dirty.
• Wildializ (10/5): - I arrived with my family at Westgate and the check in process was easy. Staff helpful and friendly. The room was comfortable and clean. Loved the place. Very near the Universal parks. Will stay again.
• Adrian (10/5): - Great beautiful property. Quick check in. Should get shuttle and later restaurant hours.
• DANIELA (10/5): - nice and quiet very friendly
• Swantina (10/5): - Great place to stay will be back, updated furniture very clean
• lourdes (8/5): - X
• Antonio Dela (10/5): - Nice facilities. Swimming pool, gym, hot tub.
• Annmarie Lee (10/5): - Awesome stay! Pool is amazing and staff is friendly!
• jenna (10/5): - This is our secons time sraying here. The proprty is spacious and clean. The room is always amazing and can accomodate our family of 6!
• Annemarie (10/5): - The staff were all friendly and helpful.
• luiza lopes (10/5): - A very clean and fragrant hotel. Close to all the parks and restaurants. The girl who works at the cafe is very friendly. I highly recommend it.
• Daniel (10/5): - Easy checkin and easy parking. The room was clean and the amenities were great.
• Lissette (10/5): - The property is excellent, love the rooms, extremely clean all around, the staff is very friendly, will definitely be back.
• PATRICIA A (10/5): - It was a great place to stay and convenient to everything .
• Andrea (10/5): - Overall, a great spot and close to Epic Universal , a cab ride was only $6 . The property does provide free shuttle . My family and I like to walk so we walked to a few local restaurants and rented scooters as a family.
• Mary B (8/5): - Our room was spacious with all the amenities of home. Mattresses were comfortable, very nice towels, they even provided laundry and dishwasher soap. We visited WR Lakes to obtain our park tickets - if you are looking for a very busy, busy active resort - that's the place for you. WR is NOT like that! Quiet, laid back, not as busy with ample parking - no parking garage to fight through.
• Gregory Allen (8/5): - Property needs some TLC, outside looks beautiful but the carpeting is old and needs replaced in the towers
• Mark (10/5): - Great room with kitchenette, living room and unexpected extra room with 2 beds! 24/7 gated entrance into the hotel parking lot. Friendly staff.
• Leticia (10/5): - Really clean and affordable
• Artyom (8/5): - The hotel was just great! Is it just one of those apartment type of hotels which has a full kitchen. We stayed with a family of 4, so we had 2-bedroom apartment. Once you enter, there is a kitchen and a large living room, and 2 bedrooms on the left and right sides. It also has a washer and dryer, dish washer, stove, full size refrigerator and all kinds of kitchenware. The resort had all kinds of things to need to spend nice time. First, it is right next to a very nice lake. It has a very large pool, some basketball and other sport amities, table tennis, and some games for kids. It also has a large parking area, so parking is included. The location is very nice. It is right next to the International road where there are a lot of very cool restaurants. Also, it is very close to Disney parks, Universal, SeaWorld, and other attractions; all withing a short 5-10 minute drive.
• Balmati (10/5): - Very family friendly. I stayed with my kids, partner and mom and we loved that it was clean , safe and the staff was approachable
• Jenny (8/5): Overall not so bad - Our stay was overall good. The rooms were clean, and the view was decent. The bed was a bit too firm for my comfort, which made it a little difficult to sleep well. The AC worked great in the living room and second bedroom, but unfortunately, the main room didn’t get as cool as we would’ve liked. The biggest downside for me was the water pressure in the shower—it was extremely low, which was disappointing. That said, we still enjoyed our time and would consider staying at a Westgate Resort again, possibly at a different location to compare the experience.
• Aaliyah Catherine (10/5): - this place was super nice and clean. very convenient if you dont have a car, not a far walk from attractions and restaurants. I ride trolleys just across the street.
• Scott (10/5): - A
• Ivan (10/5): - Very modern clean love this hotel
• Kenyatta (10/5): - Spacious room
• JOSE (10/5): - Good choice to stay, close to universal and not that far from disney. I would definetly recomend it. Excelent service.
• Pedro (10/5): - Very clean. The pool area was well maintain. The room had everything that we needed. Great place to stay.
• Kerline (10/5): - The Westgate Palace Hotel was a lovely place to stay, and I believe it is suitable for both couples and families. We had a wonderful experience. Me and my daughter. In my perspective, it is more of a family-oriented hotel than a party hotel.
• Tiffanie (2/5): - Seemed to be a great choice until 3 kids and myself got stuck in the elevator between the floors. Our room was on the 18th floor. Yes those things can happen. We had to move rooms, from 18th to 2nd floor and nothing but problem. Kitchen drain was clogged 3 times and the dishwasher was overflowed with old nasty water and we never even used it. They needed to replace the whole dishwasher and it still clogged up. Gave up at this point. They are not willing or empathetic at all. The only one that was absolutely a pleasant to see and talk too was Marylin (Philippines) at their front desk. Sweet as pie and understanding. In my opinion as a guest of the hotel Lesley should be fired and the GM isn’t the nicest. We did rent another room last minute for family but that was a waste of $800 and they were highly disappointed as well. I would recommend do your research and stay away from WestGate Palace Universal / I- Drive. We stayed for 11 days and if I could have left and gotten a full refund we would have been better off sleeping at a motel 6.
• Beverly (10/5): - It was very clean soacious
• Wonphiline (10/5): - The protest has lots of amenities and activities, also nice spacious rooms
• Dejon (6/5): - It was a cool room that we had but the whole experience could've been better.
• Lisa (10/5): - Our family of five loved our stay at Westgate! It was amazing having a full kitchen, two bedrooms, two full baths, AND a washer/dryer during our stay in Orlando. The hotel was extremely clean, staff welcoming, and the pool was a great size. It was absolutely beautiful. We highly recommend!
• Timothy (10/5): Great family friendly resort - We enjoyed our stay and would recommend it for families. Good location near Universal, staff are very friendly and helpful they make you feel welcome. We stayed in a 2-bed suite, very comfortable and had everything we needed in the kitchen and bathrooms. The Clothes washer/dryer was great help !
• Brianna (10/5): - Amazing establishment! The staff were so friendly and helpful. The property was beautiful and close to everything we needed. The transportation to and from Universal theme parks was golden. Couldn’t have asked for a better stay!
• Shekelia (8/5): - I really loved our stay my kids are older so the convenience of two rooms were great. The view was amazing we were given a free upgrade to a deluxe suite. We only stayed 3 days, so we didn’t get to utilize everything.my only take ways was the hit water and lack of water pressure.
• Jenella K (10/5): - I had a great experience at this resort! The property was clean and the staff were super friendly. I really appreciated the free shuttle service to and from Universal Studios—it made things so convenient. The only thing I would improve is the food; it wasn’t the best, but everything else made up for it. Overall, it’s a great place to stay with your family!
• melani (10/5): - Amazing and well maintain facilities
• David (10/5): - It was easy to get to the parks were so close and the rooms were better than I thought food was close by
• Brandy (10/5): - Westgate was amazing for my family trip to Orlando! I loved the 2 bedrooms because i was traveling with teenagers. The kitchen was well equipped and the location was close to a variety of restaurants and shops. Staff was very nice. Our room was clean. The pool was clean. We can't wait to come back.
• Angela (4/5): - Very Clean not friendly for families
• Amanda (10/5): - I enjoyed everything
• Rosa (10/5): - Only thing that we complained was bed sheets were dirty and floor in one of the room full of hair.
• Jesse V (10/5): - Loved it
• Melissa (10/5): - The staff were amazing! All the amenities in the room were perfect. I most loved having the washer and dryer in the room. It was like having an apartment all to ourselves and I really didn’t hear other guests like you do in a typical hotel.
• Catherine (6/5): - Overall nice but extremely small countertops - made the kitchen very hard to use. The kitchen implements were missing and not thought out well. Room was very quiet which was a positive. Room was well furnished besides kitchen. Staff didn’t seem on the same page with room service. Poor communication.
• Annette (10/5): - The pool was nice and the area was convenient
• STYLING (6/5): Unpleased stay - I did not have a good experience. First of all, my room 1412 was provided to me but WESTGATE assigned the room to another guest which had keys & entered my room which deactivated my keys. Secondly the game room too $20.00 but did not dispense my game card. The front desk states it was a 3rd party & would notify them the refund my $22.00 but i did not receive a refund.
• Vincent (10/5): - Great stay!
• chris (8/5): - friendliesness of staff
• Oscar octavio (8/5): - This place was just like being at home it had everything to cooking and washing clothes two bathrooms. Great place.
• Vincent (10/5): - Excellent place to stay for volleyball tournament. Lots of walkable delicious places to eat. Hotel was as clean as can be and all staff were super friendly. Two bedroom/two bath at a great price - plenty of room for a group size of four.
• Ryan Keith Fix Keith (10/5): - I rate the property a 9.8 out of 10. Pictures do not do it justice as it is an incredible property in a great location. Better than I ever expected it to be. I just wish they had onsite food available up until 11pm.
• Verified traveler (8/5): Westgate Palace Stay - Not sure if the room came with room service or not...never seen anyone for fresh towels or amenities...other than that my family stay was outstanding great location to everything. The frontdesk staff was very friendly and helpful. This is a gated hotel which was great for safety. I would definitely recommend to others.
• Maquel L (10/5): - Everything was just fantastic
• Tracey (6/5): - The sheets they had in the closet had blood stains on them, but other than that, the rooms were excellent customer service was excellent housekeeping. Just need to make sure the sheets are clean before bringing them to the room.
• Shady (10/5): - Absolutely loved this place! Everything was so clean. They were so quick to respond to your needs. Pool is great and it’s close to so many shops and restaurants! Also loved that there was safety with the gated entry!
• Mallory (10/5): - Great hotel
• Nilda (10/5): - Everything was ok
• Katie (6/5): - The room is very small. The kitchen is very inconveniently situated and should not be classified as a “full kitchen.” There are two small cupboards for all kitchen items. We had to use the tv hutch for additional storage of kitchen items. The beds are so small and in very poor condition. The restaurant on site had limited hours. Surrounding area very sketchy and rundown.

Photos