Berjaya Times Square Hotel, Kuala Lumpur
Location: No 1 Jalan Imbi, Kuala Lumpur, 55100, Kuala Lumpur, MY
Star Rating: 4 Stars
Property Type: Hotels
About this Property
Experience the ultimate getaway at Berjaya Times Square Hotel, Kuala Lumpur, where luxury meets convenience in the heart of the city.
Relaxation and Wellness
Indulge in a range of spa services, including rejuvenating massages, body treatments, and facials. Take advantage of our outdoor pool, sauna, and well-equipped fitness center to refresh and revitalize.
Gourmet Dining Delights
Savor exquisite international cuisine at Big Apple Restaurant or enjoy the convenience of 24-hour room service. Our bar/lounge and poolside bar offer a perfect spot to unwind with your favorite drink after a day of exploration.
Convenience for Business and Leisure
With 18,794 square feet of versatile meeting space and a 24-hour airport shuttle, your events and travels are effortless. Stay connected with complimentary Wi-Fi and enjoy family-friendly services like babysitting.
Book your unforgettable stay today!
Important Information
- Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
- One child 11 years old or younger stays free when occupying the parent or guardian's room, using existing bedding.
- The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
- Parking height restrictions apply.
- Contactless check-out is available.
Policies
Check-in: 03:00 PM - 12:00 AM
Check-out: 12:00 PM
Amenities & Facilities
- Meeting rooms
- Fitness facilities
- Express check-out
- Free WiFi
- 24-hour front desk
- Terrace
- Garden
- Luggage storage
- Express check-in/check-out
- Sauna
- Designated smoking area
- Concierge service
- Steam room
- Elevator
- Fitness facilities
- ATM/banking
- Gift shops or newsstand
- Shopping on site
- Conference space
- Hiking/biking trails nearby
- Breakfast available (surcharge)
- Safe-deposit box at front desk
- Multilingual staff
- Free newspapers in lobby
- Porter/bellhop
- Express check-out
- Limo or town car service available
- Meeting rooms
- Wedding services
- Express check-in
- Pool umbrellas
- Billiards or pool table
- Grocery/convenience store
- Tours/ticket assistance
- Wheelchair accessible parking
- Conference center
- Snack bar/deli
- Basketball on site
- Playground on site
- Racquetball/squash on site
- Self parking (surcharge)
- Airport transportation - pickup (surcharge)
- Ballroom
- Banquet hall
- Wheelchair-accessible van parking
Rooms Available
-
Premier Room
1 King Bed OR 2 Large Twin Beds
614 sq feet
Layout - Separate sitting area
Internet - Free WiFi
Entertainment - 42-inch LCD TV with satellite channels
Food & Drink - Refrigerator, minibar (fees may apply), electric kettle, and 24-hour room service
Sleep - Blackout drapes/curtains and bed sheets
Bathroom - Private bathroom, deep soaking bathtub, and separate shower with a rainfall showerhead
Practical - Safe, iron/ironing board, and desk; rollaway beds (surcharge) and cribs (free) available on request
Comfort - Air conditioning and daily housekeeping
Accessibility - Wheelchair accessible
Smoking And Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 2 (2 Adults)
- Minibar
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Refrigerator
- Desk
- Private bathroom
- Slippers
- Satellite channels
- Interconnected room(s) available
- Electric kettle
- Bidet
- Toilet paper
- Bottle of water
- Shampoo
- Wheelchair accessible
- Daily housekeeping
- Room service (24 hours)
- Separate sitting area
- Blackout drapes/curtains
- Separate bathtub and shower
- Free WiFi
- Deep soaking bathtub
- Rainfall showerhead
- Free cribs/infant beds
- Smoking and Non-Smoking
- Bedsheets provided
- Free tea bags/instant coffee
- Soap
- Restaurant dining guide
- Toothbrush and toothpaste available
- Toothbrush and toothpaste not available
-
Club Premier Room
1 King Bed
614-sq-foot room with city views
Club Level - Club Lounge access, buffet breakfast, light refreshments, internet access in the lounge, and separate check-in location
Layout - Bedroom, living room, and sitting area
Internet - Free WiFi
Entertainment - 42-inch LCD TV with satellite channels
Food & Drink - Refrigerator, minibar (fees may apply), electric kettle, and 24-hour room service
Sleep - Blackout drapes/curtains, turndown service, and bed sheets
Bathroom - Private bathroom, deep soaking bathtub, and separate shower with a rainfall showerhead
Practical - Day bed, safe, and iron/ironing board; rollaway beds (surcharge) and cribs (free) available on request
Comfort - Air conditioning and daily housekeeping
Accessibility - Wheelchair accessible
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 2 (2 Adults)
- Minibar
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Refrigerator
- Desk
- Private bathroom
- Slippers
- Satellite channels
- Interconnected room(s) available
- Electric kettle
- Bidet
- Toilet paper
- Bottle of water
- Shampoo
- Wheelchair accessible
- Daily housekeeping
- Room service (24 hours)
- Separate sitting area
- Turndown service
- Blackout drapes/curtains
- Separate bathtub and shower
- Free WiFi
- Deep soaking bathtub
- Rainfall showerhead
- Free cribs/infant beds
- Club level room
- Day bed
- Bedsheets provided
- Free tea bags/instant coffee
- Soap
- Restaurant dining guide
- Toothbrush and toothpaste available
- Toothbrush and toothpaste not available
-
Deluxe Room, 2 Bedrooms
2 King Beds OR 1 King Bed and 2 Large Twin Beds
1066 sq feet
Layout - Dining area and sitting area
Internet - Free WiFi
Entertainment - 42-inch LCD TV with satellite channels
Food & Drink - Refrigerator, minibar (fees may apply), electric kettle, and 24-hour room service
Sleep - Blackout drapes/curtains and bed sheets
Bathroom - 2 bathrooms, deep soaking bathtub, and separate shower with a rainfall showerhead
Practical - Safe, iron/ironing board, and desk; rollaway beds (surcharge) and cribs (free) available on request
Comfort - Air conditioning and daily housekeeping
Accessibility - Wheelchair accessible
Smoking And Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 4 (4 Adults)
- Minibar
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Refrigerator
- Desk
- Private bathroom
- Slippers
- Satellite channels
- Interconnected room(s) available
- Electric kettle
- Bidet
- Toilet paper
- Bottle of water
- Shampoo
- Wheelchair accessible
- Daily housekeeping
- Room service (24 hours)
- Separate sitting area
- Blackout drapes/curtains
- Separate bathtub and shower
- Separate dining area
- Free WiFi
- Deep soaking bathtub
- Rainfall showerhead
- Free cribs/infant beds
- Separate bedroom
- Smoking and Non-Smoking
- Bedsheets provided
- Free tea bags/instant coffee
- Soap
- Restaurant dining guide
- Toothbrush and toothpaste available
- Toothbrush and toothpaste not available
-
Suite, 2 Bedrooms
1 King Bed and 2 Large Twin Beds
1065 sq feet
Layout - 2 bedrooms, living room, and dining area
Internet - Free WiFi
Entertainment - 42-inch LCD TV with satellite channels
Food & Drink - Refrigerator, minibar (fees may apply), electric kettle, and 24-hour room service
Sleep - Blackout drapes/curtains and bed sheets
Bathroom - 2 bathrooms, deep soaking bathtub, and separate shower with a rainfall showerhead
Practical - Day bed, safe, and iron/ironing board; rollaway beds (surcharge) and cribs (free) available on request
Comfort - Air conditioning and daily housekeeping
Accessibility - Wheelchair accessible
Smoking And Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 4 (4 Adults)
- Minibar
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Refrigerator
- Desk
- Private bathroom
- Slippers
- Satellite channels
- Interconnected room(s) available
- Electric kettle
- Bidet
- Toilet paper
- Bottle of water
- Shampoo
- Wheelchair accessible
- Daily housekeeping
- Room service (24 hours)
- Separate sitting area
- Blackout drapes/curtains
- Separate bathtub and shower
- Separate dining area
- Free WiFi
- Deep soaking bathtub
- Rainfall showerhead
- Free cribs/infant beds
- Separate bedroom
- Day bed
- Smoking and Non-Smoking
- Bedsheets provided
- Free tea bags/instant coffee
- Soap
- Restaurant dining guide
- Toothbrush and toothpaste available
- Toothbrush and toothpaste not available
-
Club Premier Suite
1 King Bed and 2 Twin Beds
1066 sq feet
Club Level - Club Lounge access, buffet breakfast, light refreshments, internet access in the lounge, and separate check-in location
Layout - 2 bedrooms, living room, and dining area
Internet - Free WiFi
Entertainment - 42-inch LCD TV with satellite channels
Food & Drink - Refrigerator, minibar (fees may apply), electric kettle, and 24-hour room service
Sleep - Blackout drapes/curtains, turndown service, and bed sheets
Bathroom - 2 bathrooms, deep soaking bathtub, and separate shower with a rainfall showerhead
Practical - Day bed, safe, and iron/ironing board; rollaway beds (surcharge) and cribs (free) available on request
Comfort - Air conditioning and daily housekeeping
Accessibility - Wheelchair accessible
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 4 (4 Adults)
- Minibar
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Refrigerator
- Desk
- Private bathroom
- Slippers
- Satellite channels
- Interconnected room(s) available
- Electric kettle
- Bidet
- Toilet paper
- Bottle of water
- Shampoo
- Wheelchair accessible
- Daily housekeeping
- Room service (24 hours)
- Separate sitting area
- Turndown service
- Blackout drapes/curtains
- Separate bathtub and shower
- Separate dining area
- Free WiFi
- Deep soaking bathtub
- Rainfall showerhead
- Free cribs/infant beds
- Separate bedroom
- Club level room
- Day bed
- Bedsheets provided
- Free tea bags/instant coffee
- Soap
- Restaurant dining guide
- Toothbrush and toothpaste available
- Toothbrush and toothpaste not available
-
Family Room
1 King Bed and 1 Twin Bunk Bed
549 sq feet
Layout - Separate sitting area
Internet - Free WiFi
Entertainment - 42-inch LCD TV with satellite channels
Food & Drink - Refrigerator, minibar (fees may apply), electric kettle, and 24-hour room service
Sleep - Blackout drapes/curtains and bed sheets
Bathroom - Private bathroom, deep soaking bathtub, and separate shower with a rainfall showerhead
Practical - Safe, iron/ironing board, and desk; rollaway beds (surcharge) and cribs (free) available on request
Comfort - Air conditioning and daily housekeeping
Accessibility - Wheelchair accessible
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 4 (4 Adults)
- Minibar
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Refrigerator
- Desk
- Private bathroom
- Slippers
- Satellite channels
- Interconnected room(s) available
- Electric kettle
- Bidet
- Toilet paper
- Bottle of water
- Shampoo
- Wheelchair accessible
- Daily housekeeping
- Room service (24 hours)
- Separate sitting area
- Blackout drapes/curtains
- Separate bathtub and shower
- Free WiFi
- Deep soaking bathtub
- Rainfall showerhead
- Free cribs/infant beds
- Bedsheets provided
- Free tea bags/instant coffee
- Soap
- Restaurant dining guide
- Toothbrush and toothpaste available
- Toothbrush and toothpaste not available
-
Superior Room
1 King Bed OR 2 Large Twin Beds
613 sq feet
Layout - Separate sitting area
Internet - Free WiFi
Entertainment - 42-inch LCD TV with satellite channels
Food & Drink - Refrigerator, minibar (fees may apply), electric kettle, and 24-hour room service
Sleep - Blackout drapes/curtains and bed sheets
Bathroom - Private bathroom, deep soaking bathtub, and separate shower with a rainfall showerhead
Practical - Safe, iron/ironing board, and desk; cribs (free) available on request
Comfort - Air conditioning and daily housekeeping
Accessibility - Wheelchair accessible
Need to Know - No rollaway/extra beds available
Smoking And Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 3 (2 Adults)
- Minibar
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Refrigerator
- Desk
- Private bathroom
- Slippers
- Satellite channels
- Interconnected room(s) available
- Electric kettle
- Bidet
- Toilet paper
- Bottle of water
- Shampoo
- Wheelchair accessible
- Daily housekeeping
- Room service (24 hours)
- Separate sitting area
- Blackout drapes/curtains
- Separate bathtub and shower
- Free WiFi
- Deep soaking bathtub
- Rainfall showerhead
- No rollaway/extra beds
- Free cribs/infant beds
- Smoking and Non-Smoking
- Bedsheets provided
- Free tea bags/instant coffee
- Soap
- Restaurant dining guide
- Toothbrush and toothpaste available
- Toothbrush and toothpaste not available
Guest Reviews
- sophie607 (4/5): Disaster - When we arrived at this hotel, it took 30 minutes to check in, the receptionist kept ducking off to attend to other problems. We were then issued with our key cards and room number which was located in the east tower. After arriving at the lift the key cards didn't work to allow the lift to move to our floor. We had to go back to reception to verify cards and after re-coding they still didn't work. An employee eventually came to try and solve the problem. Finally after about 30 minutes they finally corrected the issue. We then went into our room with no bath towels or bathmats. Only towels were 2 pool towels. The safe didn't work. Only one bedroom side lamp. Also when showering the shower flooded the bathroom floor. The only positive about this hotel was we were allowed a late check out with no further cost. All in all not a very satisfying stay. Would not stay at this hotel ever again.
- jaybF7505NR (10/5): Staff amazing and helpful Florina the manager made my stay so much easier I highly recommended staying here - My experience was amazing the room was clean and the staff where wonderful.Florina the manager was very helpful and made my stay alot easier i highly recommended staying here i
- Ltischh123 (10/5): Great 5-star option for Middle of KL - We arrived at the hotel during the peak of ‘end of Ramadan’ holiday so didn’t hold up much hope for attentive service —— but we were wrong! We met Florian at the Front Desk and from then on we knew we had chosen a good hotel. She was fantastic every step of the way. She went beyond the call of duty and helped us out with all our questions. She organised an extra bed to be placed in our Club Room and did everything with a smile as if it were no trouble. Recommend this hotel as a great and often cheaper option if you are looking for a 5Star in the middle of KL
- florinap659 (10/5): Definately will come back !!! - The location and price were great. My two kids really enjoyed the bunk beds, and now they don’t want to leave Malaysia. We met Florina during check-in and she was incredibly friendly. The kids absolutely loved her. she really knows how to handle and engage with children so well. Thank you, Florina, for making our stay even more memorable
- GoPlaces09351726814 (10/5): Club lounge - Good service tiptop Mr Apon 👍🏻👍🏻👍🏻
- BendingW (8/5): BEST BREAKFAST BUFFET EVER!!!! - A great feature of this hotel is its location. Almost every tour leaves from in front of Berjaya Times Square. Additionally, it’s right over the mall with a food court, giving easy access to Eastern and Western food. The lobby is gorgeous but check-in is on the 14th floor. It’s a bit more dated. The staff is the best—friendly, efficient, and accommodating. The rooms are also a bit dated but very clean. You need to heat water 15 min before you’re actually ready to take a shower. Air-co takes a little while to kick in but once it does, you’re good. I got a massage at the spa which was fabulous. Considering the hotel is in the center of Times Square, it’s very quiet in the room. Very important—BEST BREAKFAST BUFFET EVER!!!! Great value. I’d stay there again.
- 331aparnaa (10/5): Great experience - Great service at the Club Lounge by Apon where we dined twice. Vegan lovers will find an interesting variety of food. We personally loved Chef Masud’s pastas. It was easily one of the best we’ve had. Overall the stay and particularly the two dinings at Club Lounge was the highlight of our trip.
- Escape09153672614 (10/5): Pradip service was excellent - Pradip service has been excellent, not only is good pradip attitude was so generous
- pimpm2024 (10/5): Everything is excellent - We are very satisfied with op our stay! We have been loyal Berjaya customers for 10 years, wherever we go. Berjaya Times Square is our base, where we always return during our stays in Malaysia. The excellent service and familiar face of the staff always make us feel at home. Thank you, Florina you do your job excellently you are a gem within this organization!
- Trek15420477694 (10/5): Awesome experience - Excellent location, service, food and amenities. Had a wonderful experience at the hotel. Appreciate Ms. Ahrshna for her polite and professional service. She was very patient and provided us all guidance and information for our stay. She is an asset to the hotel as her exemplary service brings more credibility to the hotel.
- Wanderer00884346024 (2/5): 1 star hotel disguised in fake stars - If you book the hotel, they will put you in the Serviced Suite. 1. Dirty curtains. 2. Dirty bed. 3. Cockroaches in the room. 4. Asked for NON Smoking, got a room with Smoking smell. 5. Rude receptionist.
- 526nuruli (10/5): Recommended for meeting packs - bilik best dan selesa. the room price was quite affordable untuk location yang tengah tengah KL. went for a meeting/ discussion there and the seminar room was comfy enough. except it was too cold for us to handle.
- ChesireCats (10/5): A Truly Memorable Stay in the Heart of Kuala Lumpur! - We arrived earlier than the standard check-in time, and the front office team was exceptionally considerate in accommodating our early arrival. The security personnel offered a warm and professional welcome, setting a positive tone from the moment we stepped into the property. The concierge team was fantastic—attentive, efficient, and always ready to assist with a genuine smile. Their service truly enhanced our overall experience. Our room (2012) was spacious, beautifully appointed, and offered breathtaking views of the swimming pool and the iconic Petronas Twin Towers. The bathroom amenities were outstanding, thoughtfully curated, and of excellent quality, adding a touch of luxury to our stay. Although we did not request housekeeping services during our stay, the housekeeping team still went above and beyond. Whenever we encountered them near our room, they courteously checked in to ensure everything was in order and that we were comfortable. Their attentiveness and dedication did not go unnoticed. Overall, it was a truly wonderful and memorable stay. The professionalism and warmth demonstrated by every team member made a significant difference. We will most certainly return and look forward to our next visit.
- Relax803116 (10/5): Perfect Stay for Business with Comfort and Professional Service - I arrived early at around 2:00 pm, and I was pleasantly surprised that the room was already ready, allowing me to check in immediately. The room was very spacious and offered a fantastic view of the Petronas Twin Towers along with the swimming pool. The bed was extremely comfortable, which helped me fully relax after a long and busy workday. Breakfast was excellent, with a wide variety of options. Although the menu was mainly vegetarian and I am not vegetarian, the quality and taste exceeded my expectations and I truly enjoyed it. The conference room was very well prepared and comfortable, making the training sessions smooth and productive. Overall, the staff were exceptionally friendly and professional. I noticed many international staff members, and their dedication and hard work were clearly evident. I had a very pleasant stay and will definitely come back again.
- Roving01598298017 (10/5): Great stay at Berjaya Times Square Hotel KL. Clean rooms, good facilities, and friendly, efficient staff. - I had a very pleasant experience at Berjaya Times Square Hotel, KL. The overall service was excellent, the room was clean and comfortable, and the facilities were well maintained. The staff were friendly, responsive, and always ready to assist, which made the stay smooth and enjoyable. Special thanks to Mr. Faiz, Executive of Business Development, for his outstanding support and professionalism. He was very helpful, attentive to details, and handled our requests efficiently. His clear communication and warm approach truly made a positive difference in our experience. Overall, I am very satisfied with the hospitality and would definitely recommend this hotel to others. I look forward to staying here again in the future.
- Safari07437853953 (10/5): Excellent food and service - While the hotel itself is excellent, the Vege cafe is the standout for me - they are redefining vegetarianism with amazing quality and taste. Their service is outstanding too My husband is a non-vegetarian and he thinks the vegetarian food here beats everything else we tried in Malaysia too. Cherry on top of the cake is that most of their dishes are without onion and garlic
- I2549KTsamanthag (10/5): Best buffet breakfast ever! - I must say as a vegetarian, the four seasons buffet breakfast is excellent! Pradip staff is very friendly and helpful. Ambience is great! It's healthy food. Follow me on my adventures of more vegetarian buffets! Views from restaurant is 180 excellent!
- virgian2022 (10/5): Old hotel but with great service - The room need refurbidh, it feelss old. But still nice, since it's attached with the mall. They have various option for breakfast from western to local, and got a great service from Pradip who is really helpful.
- 94jasmineh (10/5): Breakfast at Berjaya Times Square - Pradip was very attentive during breakfast service, offering great coffees and take dirty plates away efficiently.
- lalithambigais (10/5): Excellent Service - I had a very pleasant stay at Berjaya Times Square Hotel. The hotel’s location is excellent, with direct access to the mall and convenient public transport, making it easy to move around Kuala Lumpur. The room was spacious, comfortable, and suitable for a relaxing stay. I would especially like to praise Naqiu and Ahrishna for their exceptional service. Both of them were very professional, friendly, and attentive, always willing to assist with a warm smile. Their helpful attitude and dedication truly made my stay more enjoyable and stress-free. Naqiu and Ahrishna are definitely a great asset to the hotel, and their service left a very positive impression on me. Because of them, I would happily return and recommend this hotel to others
- uzmelissa (6/5): Needs to urgent renovation. The overall ok. - We stayed in here for 4 days and Langkawi Berjaya 5 days. Its totally different experience. Berjaya Langkawi is super well maintained even in rainforest and totally worth the money. Amazing breakfast buffet and cleaning in there but in Times Square hotel poor maintained, not cleaning enough and breakfast has so limited options doesn't worth to money. Its location perfectly convenient, very busy city hotel. Rooms air conditioning is not working, no weather enough in room. you see yellow stains in the toilet walls, air conditioner areas, sofas stained and smells bad even they say gave me prime room? Sink faucets and taps are old and tired not strained a healthy water to wash our faces and it's interesting design so small, underlaying our faces to completely turning up to the tap.
- koalajol (10/5): Berjaya Times Square Stay - Pleasant 3D2N stay at Berjaya Times Square hotel with family. Cosy dining experience at 12B(L14) dining hall with friendly and attentive staff esp. Nabi and Ravi.
- hmds2026 (10/5): Nice - I am a guest,From Barza Times Square Parvez, the boy treated me very well, I benefited from him, thank you Parvez. I really like being here.
- Connector31325622829 (2/5): Bad room service, laundry service is poor compared to price paid - Not a good experience, especially with the laundry and room service. Laundry is too expensive, got the clothes after two days. Room service is also poor. Customer service not helpful
- Sherpa11614888516 (10/5): Breakfast - All staff at the breakfast buffet were exceptional. In particular, Bhesraj and Sangam went above and beyond with their proactive, professional, and courteous communication. Their warm approach made every member of our family feel genuinely welcome, and their hospitality truly enhanced our dining experience. We sincerely appreciate their outstanding service
- Camper25995733236 (10/5): Proactive staff - Ashok Kumar attended to our room and provided excellent service. The cleanliness was 10/10, and he was highly professional and proactive. We truly appreciate his efforts..
- Maps23663595111 (10/5): I would say happy to be here, with many shopping lots down there. - Really good stay with warm welcoming from hotel staff. The housekeeping is indeed have a good deed, He is so friendly and kind especially the staff named Sakib. The room is spacious and comfortable, the complementary goods always being filled during make up the room.
- JayneelDoshi (10/5): Berjaya - you were a great surprise! - Berjaya was a complete surprise for us when we came to know they serve vegetarian food moslty. Since we follow “Jain” diet, it made life so much simpler for us. Special mention to Coffee House Manager - Mr. Nicholas & Chef Aimin for ensuring everything was served to us exactly as per our requirement without fail each day. They were extremely warm & supportive in catering to all our needs!
- Voyage63378954912 (10/5): Outstanding customer service - You said: We had stayed at the penthouse for 14 days spending Christmas and new years and the experience was overwhelming. The staffs service was beyond expectation from staff to management. We would like to especially highlight one management member named ANEETA who has gone beyond expectation and has fulfilled all our needs and requirements. She was gone beyond consistently keeping in touch and fulfilling our daily request and needs. We would highly recommend our close family and Friends and look forward to staying here again on our next visit. From the breakfast staff to room service everything was beyond expectation and this was due to the friendly and amazing staff that works here that goes the extra mile. Amazing customer service "make it professional " ChatGPT said: Here’s a more professional and polished version while keeping the meaning and appreciation intact: We stayed in the penthouse for 14 days over the Christmas and New Year period, and the experience was truly exceptional. The level of service provided by the staff—from front-line team members to management—was beyond our expectations. We would especially like to acknowledge a member of the management team, Aneeta, who consistently went above and beyond to ensure all our needs and requirements were met. She remained in regular contact with us and handled our daily requests with remarkable efficiency and care. From the breakfast team to room service, every aspect of our stay reflected outstanding hospitality. This exceptional experience is a testament to the friendly, dedicated, and professional staff who consistently go the extra mile. We would highly recommend this property to our family and friends and look forward to staying here again on our next visit.
- D4037MQrodm (10/5): Highly Recommended Hotel for Holidays - We stayed at Berjaya Times Square Hotel with our family during our holiday and had the most wonderful experience. A special mention to the manager, Anita, and the entire staff — everyone was extremely helpful, attentive, and quick to respond to all our requests. The food was great, the room was comfortable, and the view was lovely. We were also very satisfied with the pool and other facilities. Overall, it was a pleasant and relaxing stay, and we would happily recommend this hotel to others.
- Freedom28857938098 (10/5): Club Lounge - Club Lounge service was amazing, We had an incredible waiter Shipon, he’s very attentive and helpful and always willing to help without being asked and very friendly, the evening chef was very good and friendly. Would definitely recommend.
- quarnitaa2025 (10/5): Excellent service in club lounge - Hotel and service was overall amazing but the service in the club lounge was superb, there was such a nice waiter, Shipon, very helpful and incredibly friendly and sweet towards us and remembering to add an extra chair and set of cutlery since we were five people and would boil water in preparation knowing we liked to enjoy a cup of tea after our meals, the chef in the evening was an amazing cook and incredibly friendly too. Would definitely recommend the Club Lounge.
- T8249HNayam (10/5): Wonderful trip - Location is really good. There are a lot of places to enjoy shopping and eating. The staffs of the hotel is so kind. It’s easy to ask anything when we are in trouble. Especially, a staff, whose name is Abinash, kept the room clean and helped us in need.
- Escape06908576686 (10/5): Another tremendous stay at the Berjaya Times Square - Wonderful as always. Second time at the Berjaya and the staff are the best. Room serviced by Sakib professional and courteous. Food is phenomenonol.
- Dream04121515126 (10/5): Sakib was very good and efficient and friendly. did a good job cleaning the room and restocking items and very pleasant - Sakib was very good and efficient and friendly. did a good job cleaning the room and restocking items and very pleasant experience
- Dreamer45631957277 (10/5): Fantastique - Sakib, housekeeping staff, has been phenomenal. The rooms were very well made by him. He is both polite and courteous.He made sure we were comfortable our entire stay.
- 895rainiew (10/5): Nice view with good food. Great experience dining great staff here - Nice experience dining here for kl city view. Great & friendly staff. Nice food Will come visit again next time. Thanks for great service here.
- Venture33450318854 (10/5): Amazing stay at the BTS Hotel - Staff were very helpful and friendly. Service was amazing. Room and amenities were clean. Recommended recommended!!
- DayTrip08003432845 (2/5): 5 Star Racist Hotel - Dear Management, I am Dr. Pushkaran, and I stayed at your hotel over the weekend. Normally I don’t go and write complaints or comments online, but the dissatisfaction I faced from your staffs this time is really unacceptable. Also, I couldn’t even find any proper feedback form or QR code in your restaurant like other 5-star hotels such as Ritz Carlton. Firstly, your room service is unbelievably slow. I only asked for one bottle of water, and it took 30 minutes and two calls before it came. It’s not about the bottle of water, it’s about efficiency. For a hotel of your standard, this kind of delay should not happen. Secondly, I was quite disappointed that your only restaurant is vegetarian. Already that is forcing non-vegetarian guests like me to adjust, but on top of that the food refill time was terrible. I waited almost 20 minutes just for dhall to be refilled, and it was only 8.50am! The noodle kiosk was unattended and I had to stand there another 5 to 10 minutes waiting for someone to serve. Either your kitchen is understaffed or poorly managed, I don’t know but it’s not what I expected from a 5-star hotel. Still, I was willing to let these things go. But what made me really upset and write this complaint is your reception staffs' attitude. When I was waiting at the lobby for my airport ride, there was a group of Indian guests checking out. I could see clearly your reception staffs' faces, the smirks, the irritation, the disgust just because they are Indian? This kind of unprofessional and borderline racist behavior is a total disgrace to your brand. Please look into this seriously. For a hotel that claims to be 5-star, this is far from the standard. You may reach me at dr.pushkaran56@gmail.com for follow-up. I expect a proper explanation and corrective action to be taken. Regards, Dr. Pushkaran
- Flyer59501409728 (10/5): Great experience for business event - The service is very good. All of the staff respond almost immediately. The food also were very nice. Kudos to the chef. The hall and walkway cleanliness is great. Overall its a 9.8/10!
- Venture60407207518 (10/5): Location good, Walking distance to malls, f&b outlets, public transport - Location excellent. Next to a huge mall with lots of F&B outlets. Busy part of town. Walking distance to many other malls and food joints . Hotel decor was ok, rooms ok, could do with a spruce up. Cleanliness was ok. Good value for money, taking into consideration the proximity to all the malls, food outlets , mrt etc. Being situated next to one of the busiest streets in Kuala Lumpur, noise could be a bit irritating at night, caused by speeding motorcycles. However, it happened only once or twice. A mention is due for the staff however. They were extremely helpful and courteous. A special mention to the gentleman manning the main door, unfortunately i couldn't remember his name, and also front desk staff, Ms Anita who assisted my friends in many ways. She was ever smiling and even checked with her colleague on famous foods within the vacinity for us to sample.
- Compass06604132458 (10/5): Nice - Its a nice place to visit rahaman and faisal are good helper they helps us lot and thehotel is also good for living here must vist
- Odyssey36350714480 (10/5): A prime located hotel and mall - A beautiful well located hotel connected to a well serviced shopping mall with many dinning and salon services. Night views of Twin towers and KL Tower could be seen. A varied array of vegetarian morning continental hotel breakfast. Mr Bhesh Raj served us with exceptional service, paying attention to minutes when our drinks ran out or when we are done with our meals. Rooms are all adequately equipped. And with pantry area and toiletries stocked daily. Rooms were freshened and stocked by Mr Faisal in mornings. Would definitely recommend Times Square Hotel to travellers seeking a well located and quaint place to unwind and to see local sights.
- nuriK3806RP (10/5): Feel happy to hi tea here. Very clean and tidy. - A cozy spot with a relaxing ambience right in the heart of the mall. The service was friendly and fast by the staff Halimatun, and the food came fresh with generous portions. Perfect for a quick break or casual meet-up. A pleasant dining experience overall
- F1743UXanitad (10/5): Closeness to all shopping areas, centre point to all places of interest - Good experience, excellent service, big rooms, quiet atmosphere, had a good time with family, breakfast spread was good, Customer service by Ain & Nabi was very good at the breakfast area
- allanlim247 (10/5): Buffet @ Berjaya Times Square Hotel. - Great buffet breakfast with a large selection of vegetarian meals and service from everyone is very good. Thank you Rajib for the fresh apple juice this morning.
- StanTVL (10/5): Great Location & Incredible Service - This hotel is located at a great convenient place where it can be easily accessible by Imbi monorail and Bukit Bintang MRT which is within walking distance. The happenings place i.e. Bukit Bintang, Jalan Imbi & Jalan Alor are all within vicinity. From the moment, I checked into hotel, I can feel the warmness of their staff especially Fatihah & Florin who are so attentive & efficient. At the buffet breakfast restaurant, I am surprised their vegetarian foods are really nice & I enjoy every moment with their ever welcoming, friendly & courteous staff like Shah, Dyan & Yeng. Keep up the good works, well done.. guys !
- 576ryadd (2/5): Very bad - Location good Atmosphere dull Room dirty Value not worth Cleanliness terrible very dirty n room service is very bad No noise Service non existant
- W5407OMericn (8/5): I will recommend this hotel to my friends looking for an ideal hotel stay. - Berjaya Times Square KL is ideally located. The suites is clean and well maintained. The complimentary breakfast has a good spread even though is vegetarian. The service at the Lotus Cafe is efficient and the crew are very courteous & friendly, En Shah the F&B Captain ensures that we had a great experience every morning. The only set back is the parking charges - RM 16 per entry! Imagine if each time you drive out for sightseeing and go out again for night entertainment, you have to pay numerous times. As a Hotel guest, the parking charges should be waived.
- O1967PGjackiep (10/5): You will love staying in this hotel. Can go wherever you like just by walking eventhough public transport is convenient - It's right in the city centre. Convenient. Easy excess everywhere with public transport. Rooms cosy n comfortable. Friendly staffs. Very helpful. Brighten up my day. The breakfast is fantastic. A lot of varieties. Foods go well for everyone. An unforgettable stay. Worth every penny. Thumbs up
- MonicaBeigh (10/5): A Pleasant Stay with Exceptional Staff Support - I recently stayed at Berjaya Times Square Hotel and had a truly pleasant experience. The room was clean, comfortable, and well-maintained , special thanks to the housekeeping team for their excellent work and prompt assistance throughout my stay. They were attentive, courteous, and always made sure everything was in perfect order. I would also like to extend my appreciation to Mr. Nicholas, the breakfast cafe manager, and a lovely lady staff member named Siaw Hong. They were both incredibly patient and kind in handling my mother’s room service request, even though it was after breakfast hours. Their professionalism and genuine care really made us feel valued as guests.
- 981mazlinai (10/5): Wonderful experience @ Berjaya Times Square, KL - Review for Berjaya Times Square Hotel – Wonderful Experience* I recently stayed at Berjaya Times Square Hotel as a member of the Berjaya Vacation Club, and I truly enjoyed my experience. I would especially like to extend my heartfelt thanks to *Mr. Asri from the Security team*. His friendliness, patience, and respectful manner left a lasting impression. He was always ready to assist and answered all my questions with a warm smile. His presence at the lobby made us feel welcome and well taken care of. Thank you, Mr. Asri, for your excellent service and for going the extra mile to make guests feel valued. It's people like you who make staying at Berjaya Times Square Hotel such a pleasant experience. Looking forward to my next visit!
- 388hongk (8/5): Service - Location was convenient which was linked to imbi monorail station. This station is one stop to Bukit Bintang. Service was good as the staff makes you feel as home.
- yootwahs (10/5): Restaurant breakfast - We had a lovely breakfast today and yesterday. Your Shahrizan has been very kind helpful n cheerful to brighten up our holiday stay at beryaja times square. Many thanks to him n his team. We look forward to come back again God bless you all Jean
- LoveTravelling1116 (10/5): Recommended for vegetarian - This is my second visit to Berjaya Times Square and this time round, I had booked my room via Agoda online, as the rooms were fully booked via the Berjaya Times Square webpage for my selected dates, much to my disappointment. Agoda requires full payment to be made upfront via Credit Card prior to reaching the hotel. Despite this, there is a $10 per night Tourism Tax payable to the hotel separately, which infuriated me as I had received the receipt of successful payment of this Tourism Tax paid to Agoda via email. On the first day of arrival, I was asked to make deposit payment to the hotel and the Tourism Tax has been deducted from this deposit directly on the day of my check-out. The staff has explained that while the customer has paid the Tourism Tax to Agoda, this tax amount was not remitted to Berjaya Times Square hotel and I was not the only Agoda customer facing this issue. Hence, the Berjaya hotel staff has asked me to email to Agoda customer service for this Tourism Tax refund, which was successful but an unnecessary chore. As such, I would highly recommend to book rooms directly from the Berjaya Times Square hotel webpage instead of via a third party vendor. Another point which I would like to point out about booking via Agoda was that while the cheap room was made available but when one is about to pay for that, the room became sold out suddenly. Hence, I had no choice but to book the more expensive room. After completing the process, the cheap room became available on its web page again, which seemed to be like a decoy that enraged me. I had the exact same room type for my first and second trip to Berjaya Times Square, though at different levels. It was spacious, comfortable and clean. Upon opening the door, one is greeted with a plate of different fruits and some snacks (coconut candy, cake and biscuits dispensed on different day) on the table. There are some utensils to use for the fruits. The refrigerator is filled with 2 different canned drinks (chrysanthemum and soya milk) and there are 2 packets of snacks (Super Ring and Prawn crackers / potato chips) together with a packet of Oreo biscuits in the snack bar, all completely free to eat. There are free bottles of water dispensed at the table on a daily basis. The toilet is separated from the shower room and the shower spray is next to the bath tub, not inside. There is a continuous flow of hot water for the shower and there are free toiletries such as soap, toothbrush and toothpaste at the hand basin. There is a working television set featuring at least 20 plus different channels such as Channel News Asia, France 24, and VIV prime etc. The room is adequately lit with lots of lighting from all corners of the room. There is a power socket for charging next to the mirror. The reason why we had chosen this hotel was due to Lotus Berjaya, a vegetarian restaurant. As such, we were given daily coupons to eat free breakfast at this restaurant which has a wide buffet spread of vegetarian food. We absolutely love the food, and we were extremely sad to learn of its closure on 30 September 2025. Hence, we had deliberately booked a flight and hotel the second time within the year just so as to dine in this vegetarian restaurant and to show our support just days before its official closure. The hotel receptionist service was courteous, efficient and helpful. I would highly recommend this hotel to anyone visiting Kuala Lumpur especially for those who are vegetarian or vegan. Last but not least, the hotel lift is secured as one requires to tap using the hotel room card on the lift in order to enter that particular level, thereby making this stay even safer.
- Go35088471756 (10/5): Lotus Cafe birthday party buffet lunch - Hotel cafe provide superior services and delicious Vegetarian foods. Special thank to the cafe manager, Mr. Nicholas for the well organised for the birthday party.
- Departure25530095994 (10/5): 5 Star - Thank you ✅ Zulhaili ✅ Hisham ✅ Chandran ✅ Padam - Thank you: ✅ Zulhaili ✅ Hisham ✅ Chandran ✅ Padam For allowing us to park our heavy superbikes and for looking after them with care. Been a loyal customer for the past 15 years! I always stay at Berjaya Times Square Hotel at least 2 times a year. It’s always a pleasant stay during the low peak season. The front desk team always arranges a high-floor room for us with a beautiful view. ... 🌟 A Heartfelt Appreciation to the Security Team at Berjaya Times Square Hotel, Kuala Lumpur 🌟 Hi, my name is Niel Tan (Daniel Tan) — Founder & CEO of ClickBinar and 101Next. For the past 15 years, I’ve been a loyal guest of Berjaya Hotels, both in Malaysia and abroad. Each year, I travel to Kuala Lumpur two to three times and stay at Berjaya Times Square Hotel for about 5 days and4 nights each visit. It’s become like my second home in KL. 🏙️✨ In the early years, I used to drive to the hotel but these days, I prefer to ride my big superbike 🏍️ to avoid the never-ending KL traffic issue. Since I often travel for meetings and appointments, the hotel’s security team has kindly allowed me to park near the lobby entrance, making it easier for me to move in and out quickly. That small act of understanding has made a big difference in my travel routine. 🙏 Over the years, I’ve come to know several of the hotel’s amazing security guards Hisham, Chandran, and Padam, along with others who have since moved on. I truly want to express my deepest appreciation for their professionalism, discipline, and genuine care for guests’ safety. 💪 Whether I arrive late at night or in the early morning hours, these guards are always at their posts, alert, polite, and welcoming. Their dedication and commitment go far beyond duty. I rarely see them using their phones or taking breaks, and that kind of focus speaks volumes about their work ethic. I don't see them sitting, they are always standing and alert. They are really focused and alert. A special mention goes to the new senior security, Zulhaili (SHO). Though I’ve only met him recently, he immediately stood out for his professionalism, kindness, and approachable attitude. People like him make guests feel safe and valued. 👏 To the management team, including Mr. Roy or Mr. Raymond Ng and all supervisors and managers, I sincerely hope you take a moment to recognize these unsung heroes. They are often the first and last people guests interact with, representing the Berjaya brand with pride, respect, and consistency. Their contribution may not always be seen, but it truly defines the guest experience. 🌟 After so many years of staying here, this is my first time writing a review and it comes straight from the heart. ❤️ Life today isn’t easy; being a security guard is one of the toughest and most thankless jobs out there. They face long hours, unpredictable weather, and sometimes demanding situations, yet they continue to serve with a smile and unwavering discipline. To Zulhaili, Hisham, Chandran, and Padam and the entire security team at Berjaya Times Square Hotel, thank you for your hard work, patience, and dedication. You make a difference every single day, and your efforts do not go unnoticed. 🙌 With gratitude, Niel Tan (Daniel Tan) Founder & CEO of ClickBinar and 101Next
- E6803YYjanineh (10/5): Excellent hotel - Absolutely loved my stay would love to return if possible! All staff were extremely friendly & helpful Club lounge was a fantastic experience with Breakfast & dinner chefs Thanks to Arub & Samsul who were wonderful! Special mention of Shipon who exceeded any expectations & treated me like royalty! An excellent asset to Berjaya Time Square Hotel. Room was great, very clean! Bathroom was dated & needs repairs
- Curiosity49511726317 (10/5): GREAT EXPERIENCE - Our event at Berjaya Times Square Hotel was a success, thanks to the amazing hospitality of the staff. The coordination, setup, and food service were all excellent. Everyone was kind, helpful, and made us feel welcome. The venue’s central location and classy atmosphere added to the experience. Truly a 5-star service!
- Camper36405665212 (8/5): Great service were given while staying in the hotel room 3322. - The housekeeper Shorif is very hard working. He has done a wonderful job cleaning my room 3322. What a great service he has done.
- 713kaml (10/5): A Happy Experience. - His name is Sohag. He is a very helpful worker. He is also very efficient. He comes early and seems like an enthusiastic worker.
- 796nerissal (10/5): Great stay - Great hotel with so much to do. Facilities great! We want to shout out to Rana at the poolside bar, excellent friendly service!
- Curious33425093650 (10/5): Best vacation ever❤️ - Shorif is a very good staff here in Berjaya hotel! He is friendly, accommodating , and very hard working guy. He is such a good example to the other staffs. Hopefully he will still stay here in Berjaya because we are coming back next year January. Thank You for everything!🥰❤️
- Traveler826538 (10/5): Friendly staff and efficient service - Shorif from Berjaya Times Square Hotel provided amazing service with housekeeping and made our stay more comfortable.
- joybD3577JE (10/5): “Clean Rooms, Friendly Staff, Great Location” - I stayed at Berjaya Hotel during a business trip, and I couldn't have been more impressed. The check-in process was smooth, and the front desk staff were incredibly welcoming and professional. My room was spotless, modern, and had a beautiful view of the city. Housekeeping name “SHORIF”did a fantastic job each day, and I appreciated the little touches like complimentary bottled water and fresh towels without having to ask. The bed was very comfortable, and I slept well each night. The hotel restaurant served a delicious breakfast buffet with a great variety of options, including vegan and gluten-free choices. The location is also perfect – just a short walk to downtown and close to public transport. I will absolutely stay here again on my next trip. Highly recommended!
- 728newtonm (10/5): Great experience - Shorif’s service was excellent. We really enjoyed our stay at the hotel. It was very clean and always very well maintained. Would highly recommend
- joybU6456GH (10/5): "Exceptional Service and Comfort" - "Wonderful stay! I had an excellent experience at this hotel. The staff were friendly, professional, and always willing to help. My room was clean, comfortable, and well-maintained throughout my stay. The location was perfect—close to everything I needed. I especially appreciated the delicious breakfast and relaxing atmosphere. I would definitely stay here again and highly recommend it to others!"
- Jet05149540761 (8/5): Good central KL hotel - Third time here. Great central location with shopping plaza and monorail on site. Staff friendly and eager to help. Room cleaned daily by obliging staff. Plenty of bottled water as well as complementary chips, biscuits and drinks. Unfortunately the drinks were not to our liking. Breakfast buffet was extensive and always fresh. Happy to recommend this hotel. TIP, book direct with hotel for commentary breakfast.
- khairunisaa2025 (10/5): Vantive - All good except for the egg drop soup. Got a bit smell and a bit salty. But overall nice food and vibe. Will come again later.
- Suhaida (10/5): - Clean room, staff friendly
- Flyer49712831948 (10/5): excellent - staff shipon very helpful during our stay thank you , nice view from our room floor 20. superb more parking more shopping store nearby recomended
- sdbblitar (10/5): Very convenient hotel for a short stay/seminar in Kuala Lumpur - It is a convenient hotel for the seminar. A mall is already by its side and walking distance to the metro/train. The room is complete with ironing stuff and other needs can be supplied through the room service.
- 193nazurahn (10/5): Great service - Everything was great. Food was good. Service crews are friendly. Siphon is good in attending our needs. Worth to try and repeat guys.
- flyfly88 (2/5): Haunted. Built on cemetery. Stale smell. Bad soundproof. All vegetarian - Haunted. The hotel was built on the cemetery where the pudu prison execution was just opposite the hotel. You can feel the eerie feeling. As seen on the picture. The corridor of the hotel is scary. Bad maintenance. Infrastructure have big issues. Stale smell. Bad soundproof. Next door turn on the tap you can hear clearly from your bed. Old furniture. Wear and tear. ALL VEGETARIAN in the restaurant.
- SanjMish (8/5): Great hotel - Wonderful and lavish stay. Staffs were very courteous. Amazing location. Grand rooms with a great view. Wholeheartedly recommended.
- Dream66662511549 (6/5): Bad management performance - On Aug 27th, I witnessed an incident in the Lotus restaurant in the morning. A male malay asst manager was scolding an Indian female staff near the coffee station which was in full view. I believe the matter could have been handled within your office boundary and not in full view of customers. That left a bad impression on how the staff was being treated.
- 579angads (10/5): Amazing stay - Room Cleaning (Shorif) - Rating: 5/5 - Comment: Shorif was wonderful — arrived on time and left our room spotless. Small touches (fresh towels, neatly made bed, toiletries arranged thoughtfully) made a big difference. Warm, respectful, and clearly takes pride in the work. Hotel Amenities - Rating: 5/5 - Comment: The facilities made the stay easy and relaxing — a refreshing pool, a well-equipped gym, clean on-site restaurants, and the convenience of direct access to the mall. Wi‑Fi was reliable, and the concierge was friendly and helpful. Overall - Overall rating: 5/5 - Would recommend: Yes — a comfortable stay made even better by Shorif’s attention to detail and the hotel’s excellent amenities.
- Wanderer50553841454 (10/5): A most memorable stay - From the start of my check-in to check-out, this is the hotel that I am determined to stay at again whenever I find myself in Kuala Lumpur. Hakim at the front desk was extremely patient and helpful. He even allowed me to connect to his personal WiFi because I had lost my network. I enjoyed the pool and pool-side, the fitness centre and of course the amazing breakfasts every morning. I specially commend two outstanding staff at the restaurant, Rajib and Mohammad Arif who went beyond the call of duty to make every breakfast such a memorable experience. The breakfast spread was unbelievably vast. The room was spacious, clean, well maintained and comfortable. Kudos to the hardworking staff for maintaining the standards. I recommend this hotel wholeheartedly. I learnt that this hotel is 22 years old at the time I'm writing this. I must say it's been well maintained.
- Roving08262912236 (10/5): Nice - Roshan are so good with your duties they are very kind and polite they are very fast and clean very Well i am 100% satisfied with thier specially i can say about pankaj he is very down to earth and humble very carefull and clean boy thankyou all
- 678saminas (10/5): Brilliant experience - Wonderful experience staying at Berjaya times square hotel. The service is brilliant especially Shipon at the club lounge was amazing. He took care of us all and our children. Highly recommend and would love to come again.
- taj1578 (6/5): Average at best - Only staying here due to location and price. The hotel isn’t as bad as the YouTube videos where everything looked like it has fallen into disrepair. Looks like they renovated. Breakfast is very poor choice. Seems to cater only for vegetarians. Where’s the meat at? Overly busy due to the good price. Might consider other hotels next visit.
- Jeff (4/5): - Great location. Needs up keeping. Showers and restroom - not 5 star quality. Reception- needs more people besides 2 and needs better uniforms. Breakfast buffet is a 3 star quality- not 5 star. Also- it is only vegetarian- nothing else. Only good thing about hotel is great location next to mall and close to jalan alor street food. Great location- but the rest is not good. Not deserving of 5 star rating for a hotel.
- Inspire48977712858 (2/5): Rubbish hotel and rubbish service - No welcome service, left us to find our own room, shower is cold, TV quality is poor, plugs had sparks coming out, argued they only offer four towels per room when we are a family of five. Lights were flickering, phone was not working. It was our big celebration time and hotel did nothing to accommodate. mattress has urine stains. A disgusting service , a disgusting hotel. The hotel alarm went off at night and we were not told it was a test, they did it to the floor with all family rooms. When we rushed downstairs from 22nd floor to ground floor with family and young children, staff were laughing and provided no fires safety assistance. When we came downstairs the hotel was running normally and no apology was given. This is the worst hotel I have experienced considering I have travelled all over the world.
- Resort04225104909 (10/5): Staff Shorif - Shorif has done a good work and always keeping up the standard of the hotel as we needed.He ensure all my room is clean and the needs we needed.We need this kind of people in this kind of hotel.Five stars hotel and looking forward to see him again.
- Seaside22851459333 (10/5): High quality room service - The experience was really good and all staff were very helpful. Especially Mr. Alom who provided exceptional service and was very nice.
- A9469SJirfans (10/5): Excellent Service by Sohag from Berjaya Times Square Hotel. - Sohag did an outstanding job keeping my room spotless throughout my stay. Always polite, thorough, and reliable, he made sure everything was perfectly clean and comfortable every day.
- 877azmia (10/5): Thank you, Apon and Shipon - We had a truly wonderful experience thanks to two outstanding staff members — Apon and Shipon — who work at the club lounge. From the moment we arrived, they were incredibly welcoming, helpful, and genuinely kind. Their attention to detail and warm hospitality made our stay perfect. Both of them went above and beyond to ensure we felt comfortable and well taken care of. Thank you, Apon and Shipon, for your exceptional service — you truly made a difference in our stay!
- Verified traveler (10/5): - After a long period of time, we came back to the same hotel. the brown sugar guay turn sour. The day leader name Shawn, quickly attend to us. As we have an elderly travel with us, luckily nothing happened.
- Sightseer20373628800 (10/5): Outstanding Room Service - Shorif cleaned our room very thoroughly and with great care. He was always kind and did his best to make our stay as comfortable as possible. Thank you so much!
- Rena (8/5): - Big rooms but they need modernising. Outdated decor. Hairdryers are awful, verging on dangerous. I sent one back as it was broken. I got 2 more. One kept making scary electrical noises. I feel that there needs to be some safety checking. Lovely that they provide snacks but they are all meat and dairy based unfortunately. I think crisps should be plain to suit everyone. Great breakfast and staff in dining. Reception staff were not friendly however. Location good - connects to berjaya Times Square which is great, affordable, convenient shopping with 7/11 nearby and also Starbucks. Grabs very easy for transport.
- 381seyhank (10/5): Cleaning Services - I thank for the cleaning services,especially Sohag and Alom they are so nice and friendly. They always keep my room so tidy, and ask if i need anything. İ appreciate their hard work
- mr_alok (8/5): Overall a nice stay - Liked · Our premier room was big, clean and with couch, chair, working desk. Bathroom was nice and clean, with separate shower, WC and bath tub. All necessary amenities were provided. Complimentary chips, cookies and soya milk drink were for guests consumption. Room service was great. Near the monorail station which connectivity to other parts of the city. The Berjaya mall is next door with many restaurants. Disliked · The mattress in the room (2412) was not comfortable at all. It is in rundown condition and springs were poking in my back. The pillow was very thick and not as per my tastes. The bathtub was leaking and had to call room service to clean and mop the floor. Though I visited in Feb (you can read my review on Booking com), just copying the same review here as well.
- marlonmo (10/5): Awesome stay! - We are leaving tomorrow but so far we are having awesome time in the hotel and the city for the past 7 days. Hotel staff Shorif always very diligent and always do a good job in cleaning our room.
- snyati (10/5): Recommend highly for couples. Great location. Near to all the attractions and night life. - Great location, nice rooms and friendly staff. Delicious veg food. Connected to mall made my wife really go ecstatic. 😀 Our check in with ahrishna was pleasant. Very smiling and listened to our needs and did her best to make us happy. Having drinks at pool was luxury.
- 801virajs (10/5): - Top tier staff at the Club Lounge. The food was excellent with a decent range of options. Plus everything was vegetarian!
- Tony (8/5): - Great location. Beautiful room, amazing pool and awesome breakfast buffet. The staff were excellent. The main issue was with hot water in our room. It had to be repaired twice during our three night stay after the entire family had already had cold showers.
- narayanaa2019 (8/5): Nice stay - Good stay. Nice spacious room. Childrens will love it. Shooping nearby, food nearby... Price was affordable ... all good
- 580eshas (4/5): Poor and highly unprofessional hotel, Never stay - Room was good but the services were poor. house keeping , in room dining was too slow and took much more than usual time, refused providing basic amenities to the room as well , house keeping ( cleanliness ) was pathetic , will never stay in this hotel again
- abigailrS4071CU (10/5): Amazing pool with amazing service - Best apart around the pool was the service from Rana, absolutely amazing service with a warm welcome every evening. Rana went above and beyond!! He helped us with chairs in the rain without being asked!! He is a credit to the hotel and made our experience.
- garywA7655RE (10/5): Best value for money - I plan to return for another stay. Great value all round. Older property but the facilities and services provided more than made up for it.
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