JW Marriott Cancun Resort & Spa
Location: Boulevard Kukulkan KM 14.5 Lote 40-A Hotel Zone, Cancún, mx
Star Rating: 5 Stars
Property Type: Resorts
About this Property
Luxurious Beachfront Oasis
Exclusive Mayan-Inspired Spa: Experience spiritual revitalization at the exclusive spa offering a range of pampering treatments for ultimate relaxation.
Elegant Guestrooms with Stunning Views: Indulge in lavish amenities including flat-panel LCD TVs and luxurious bedding while soaking in breathtaking views of Cancun's white sand beaches and the sparkling Caribbean waters.
Beachfront Balconies for Serene Relaxation: Unwind on your private balcony overlooking the turquoise waters, a perfect spot to enjoy the beauty of Cancun's beachfront.
Book your stay at JW Marriott Cancun Resort & Spa for a truly rejuvenating and luxurious beach getaway.
Important Information
Daily Internet, up to 10 devices including the enhance internet. Two Complimentary snacks items per stay. Complimentary pressing services, 2 items per day. Complimentary Coffees regular or decaf, two per stay in retail shop. Complimentary Two scrub bars per stay. One hour tennis court usage per day (reservation required), Daily Fitness class for two at Pool Deck, please review schedule at Towel Hut. Weekly dancing lesson for two per stay, reservation required. Guacamole hour daily at Lobby bar for all guest . Wine tasting for two per stay (reservation required). Complimentary Drink “Don Reyes” at La 16 Speakeasy, for two people, per stay. The estimated value of these resort fee inclusions is USD 195.
At our luxury haven, we believe in crafting more than just a stay – we create unforgettable memories. Discover the curated activities we've prepared for you in the following link: https://event.marriott.com/cunjw-jw-marriott-cancun-resort-and-spa/eventsGuests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Policies
Check-in: 03:00 PM - 11:00 PM
Check-out: 12:00 PM
Amenities & Facilities
- Health or beauty spa nearby
- Offsite parking discounted rates available
- Fitness facilities (surcharge)
- Parking
- Non-smoking rooms
- Air conditioning
- Swimming pool
- Restaurant
- Room service
- Terrace
- Lift / Elevator
- Luggage storage
- Express check-in/check-out
- Safety deposit box
- Fax/photocopying
- Tour desk
- Facilities for disabled guests
- Ironing service
- Hot tub/Jacuzzi
- Car hire
- Sauna
- Massage services
- Packed lunches
- Currency exchange
- Chapel/shrine
- Hammam
- Non-smoking throughout
- Shuttle service (additional charge)
- Concierge service
- Coffee Shop on site
- Steam room
- Staff adhere to local safety protocols
- Guest rooms disinfected between stays
- Cleaning standards that are effective against Coronavirus
- Physical distancing rules followed
- Hand sanitizer in guest room and key areas
- Sanitized tableware & silverware
- Guests can opt-out any cleaning services during stay
- Smoke alarms
- Shared stationery like menus, pens are removed
- Physical distancing in dining areas
- Food delivered to guest room
- Supervised childcare/activities
- ATM/banking
- Shopping on site
- Front desk (limited hours)
- Express check-in
- Free wired internet
- Access to nearby indoor pool
- Scuba diving on site
- Snorkeling on site
- Tennis lessons on site
- Self parking (surcharge)
- Airport transportation - pickup (surcharge)
- Airport transportation - drop-off (surcharge)
- Beach umbrellas
- Offsite parking discounted rates available
- Private beach nearby
- Fitness facilities (surcharge)
- Internet access
- Games
- Wine release events
- Reception hall
- Exercise/lap pool
- Japanese garden
- Health or beauty spa nearby
- Swimming nearby
- Water sports equipment
- Beach club nearby (surcharge)
- Bicycle-friendly property
- Beach toys
- Vegetarian menu options available
- Accessible shuttle
- No accessible shuttle
- Accessible train station shuttle
- No accessible train station shuttle
Rooms Available
-
Club Level for 2 adults, 1 Bedroom Suite, Balcony
The spacious suite offers air conditioning, a mini-bar, a balcony with sea views as well as a private bathroom featuring a bath. The unit offers 2 beds.
Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Radio
- Desk
- Seating Area
- Toilet
- Private bathroom
- Slippers
- Satellite channels
- Additional toilet
- Sofa
- Alarm clock
- Executive lounge access
- Tumble dryer
- Wardrobe or closet
- Hypoallergenic
- Coffee machine
- Upper floors accessible by elevator
- Clothes rack
- Toilet paper
- Sofa bed
- Trash cans
- Cots
- Shampoo
- Conditioner
- Body soap
- Smoke alarm
- Carbon monoxide detector
-
Deluxe Room, 1 Double Bed, Balcony
1 Double Bed
467-sq-foot room, balcony with ocean views
Relax - In-room massage available
Entertainment - LED television with premium channels and pay movies
Food & Drink - Coffee/tea maker, minibar (fees may apply), and 24-hour room service
Sleep - Blackout drapes/curtains, turndown service, and bed sheets
Bathroom - Private bathroom, shower, bathrobes, and slippers
Practical - Safe, twin sofa bed, and free newspaper; rollaway beds (free) and cribs (free) available on request
Comfort - Fresh bed sheets (on request), fresh towels (on request), and climate-controlled air conditioning
Accessibility - Transfer shower
Eco-friendly - Energy-saving switches, recycling bin, and LED light bulbs
Need to Know - Housekeeping on request
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- Telephone
- Hair dryer
- Bathrobe
- Desk
- Private bathroom
- Slippers
- Interconnected room(s) available
- Wardrobe or closet
- Sofa bed
- Transfer shower
- Wheelchair accessible
- Free newspaper
- Daily housekeeping
- Room service (24 hours)
- Premium bedding
- Turndown service
- Blackout drapes/curtains
- In-room massage available
- Pillow menu
- Free cribs/infant beds
- Bedsheets provided
- Champagne service
- LED light bulbs
- Hand-held showerhead
- Closed captioned TV
- Lowered electrical outlets in bathroom
- Lowered peephole/view port in door
- Height-adjustable showerhead
- Lever door handles
- Change of towels (on request)
- Change of bed sheets (on request)
- Energy-saving switches
-
Deluxe Room, 1 King Bed
1 King Bed
467-sq-foot room, balcony with ocean views
Relax - In-room massage available
Entertainment - LED television with premium channels and pay movies
Food & Drink - Coffee/tea maker, minibar (fees may apply), and 24-hour room service
Sleep - Blackout drapes/curtains, turndown service, and bed sheets
Bathroom - Private bathroom, shower/tub combination, bathrobes, and slippers
Practical - Safe, twin sofa bed, and free newspaper; rollaway beds (free) and cribs (free) available on request
Comfort - Fresh bed sheets (on request), fresh towels (on request), and climate-controlled air conditioning
Accessibility - Transfer shower
Eco-friendly - Energy-saving switches, recycling bin, and LED light bulbs
Need to Know - Housekeeping on request
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 3 (3 Adults)
- Coffee/tea maker
- Minibar
- Safety deposit box
- Telephone
- Hair dryer
- Bathrobe
- Desk
- Private bathroom
- Slippers
- Interconnected room(s) available
- Wardrobe or closet
- Sofa bed
- Transfer shower
- Wheelchair accessible
- Free newspaper
- Daily housekeeping
- Room service (24 hours)
- Premium bedding
- Turndown service
- Blackout drapes/curtains
- In-room massage available
- Pillow menu
- Free cribs/infant beds
- Club level room
- Bedsheets provided
- Champagne service
- LED light bulbs
- Hand-held showerhead
- Closed captioned TV
- Lowered electrical outlets in bathroom
- Lowered peephole/view port in door
- Height-adjustable showerhead
- Lever door handles
- Change of towels (on request)
- Change of bed sheets (on request)
- Energy-saving switches
-
Club Level for 2 adults, Presidential Suite
This spacious suite consists of 1 living room, 1 separate bedroom and 1 bathroom with a bath and free toiletries. The suite's kitchen is available for cooking and storing food. The air-conditioned suite provides a flat-screen TV with cable channels, a mini-bar, a tea and coffee maker, a seating area as well as sea views. The unit offers 2 beds.
Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Radio
- Desk
- Seating Area
- Toilet
- Private bathroom
- Dressing room
- Slippers
- Satellite channels
- Kitchen
- Additional toilet
- Sofa
- Tile/marble floor
- Alarm clock
- Dining area
- Tumble dryer
- Wardrobe or closet
- Hypoallergenic
- Additional bathroom
- Coffee machine
- Terrace
- Dining table
- Upper floors accessible by elevator
- Clothes rack
- Toilet paper
- Sofa bed
- Trash cans
- Cots
- Shampoo
- Conditioner
- Body soap
- Smoke alarm
- Carbon monoxide detector
-
Caribbean Suite, 1 Bedroom Suite, 1 King, Sofa bed, Balcony
This elegant room with a 43 ft² balcony has a separate dining room. The living room is separated from the bedroom by a privacy wall. The marble bathroom with a bath tub and shower also includes an illuminated make-up mirror, 2 bathrobes, slippers and a hairdryer. Other amenities include 24-hour room service, free bottled water, mini bar, wet bar, and 2 TVs.
Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Radio
- Desk
- Seating Area
- Toilet
- Private bathroom
- Slippers
- Satellite channels
- Additional toilet
- Sofa
- Alarm clock
- Dining area
- Tumble dryer
- Wardrobe or closet
- Hypoallergenic
- Coffee machine
- Terrace
- Upper floors accessible by elevator
- Clothes rack
- Toilet paper
- Sofa bed
- Trash cans
- Cots
- Shampoo
- Conditioner
- Body soap
- Smoke alarm
- Carbon monoxide detector
-
Grand Ocean Front Suite, 1 Bedroom Larger Suite, Oceanfront
The spacious suite provides air conditioning, a mini-bar, a terrace with sea views as well as a private bathroom featuring a bath. The unit offers 2 beds.
Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Radio
- Desk
- Seating Area
- Toilet
- Private bathroom
- Slippers
- Satellite channels
- Additional toilet
- Sofa
- Alarm clock
- Tumble dryer
- Wardrobe or closet
- Hypoallergenic
- Additional bathroom
- Coffee machine
- Terrace
- Upper floors accessible by elevator
- Clothes rack
- Toilet paper
- Sofa bed
- Trash cans
- Cots
- Shampoo
- Conditioner
- Body soap
- Smoke alarm
- Carbon monoxide detector
-
Ocean View Deluxe Double with Balcony
The spacious double room features air conditioning, a mini-bar, a balcony with sea views as well as a private bathroom boasting a bath. The unit has 2 beds.
Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Radio
- Desk
- Toilet
- Private bathroom
- Slippers
- Satellite channels
- Additional toilet
- Alarm clock
- Tumble dryer
- Wardrobe or closet
- Hypoallergenic
- Coffee machine
- Upper floors accessible by elevator
- Clothes rack
- Toilet paper
- Trash cans
- Cots
- Shampoo
- Conditioner
- Body soap
- Smoke alarm
- Carbon monoxide detector
-
Premium Ocean View Deluxe Double with Balcony
The spacious double room provides air conditioning, a mini-bar, a balcony with sea views as well as a private bathroom featuring a bath. The unit offers 2 beds.
Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Radio
- Desk
- Toilet
- Private bathroom
- Slippers
- Satellite channels
- Additional toilet
- Alarm clock
- Tumble dryer
- Wardrobe or closet
- Hypoallergenic
- Coffee machine
- Upper floors accessible by elevator
- Clothes rack
- Toilet paper
- Trash cans
- Cots
- Shampoo
- Conditioner
- Body soap
- Smoke alarm
- Carbon monoxide detector
-
Club Level for 2 adults, 1 Bedroom Larger Suite
This room gives guests access to the hotel's exclusive Club 91 Level. This offers specialized services and amenities such as access to the Lounge Club which offers: 5 daily food and beverage presentations at Club 91 Lounge.
Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Radio
- Desk
- Seating Area
- Toilet
- Private bathroom
- Slippers
- Satellite channels
- Additional toilet
- Sofa
- Alarm clock
- Executive lounge access
- Tumble dryer
- Wardrobe or closet
- Hypoallergenic
- Additional bathroom
- Coffee machine
- Terrace
- Upper floors accessible by elevator
- Clothes rack
- Toilet paper
- Sofa bed
- Trash cans
- Cots
- Shampoo
- Conditioner
- Body soap
- Smoke alarm
- Carbon monoxide detector
-
Suite, 1 Bedroom, Balcony
1 King Bed and 1 Double Sofa Bed
957-sq-foot room, balcony with ocean views
Layout - Bedroom
Relax - In-room massage available
Entertainment - LED television with premium channels and pay movies
Food & Drink - Coffee/tea maker, minibar (fees may apply), and 24-hour room service
Sleep - Blackout drapes/curtains, turndown service, and bed sheets
Bathroom - Private bathroom, shower/tub combination, bathrobes, and slippers
Practical - Safe, twin sofa bed, and free newspaper; rollaway beds (free) and cribs (free) available on request
Comfort - Fresh bed sheets (on request), fresh towels (on request), and climate-controlled air conditioning
Accessibility - Transfer shower
Eco-friendly - Energy-saving switches, recycling bin, and LED light bulbs
Need to Know - Housekeeping on request
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- Minibar
- Safety deposit box
- Telephone
- Hair dryer
- Bathrobe
- Desk
- Private bathroom
- Slippers
- Interconnected room(s) available
- Wardrobe or closet
- Sofa bed
- Transfer shower
- Wheelchair accessible
- Free newspaper
- Daily housekeeping
- Room service (24 hours)
- Premium bedding
- Turndown service
- Blackout drapes/curtains
- In-room massage available
- Pillow menu
- Free cribs/infant beds
- Separate bedroom
- Bedsheets provided
- Champagne service
- LED light bulbs
- Hand-held showerhead
- Closed captioned TV
- Lowered electrical outlets in bathroom
- Lowered peephole/view port in door
- Height-adjustable showerhead
- Lever door handles
- Change of towels (on request)
- Change of bed sheets (on request)
- Energy-saving switches
-
Deluxe Room, 2 Double Beds, Ocean View (Balcony)
2 Double Beds
459-sq-foot room, balcony with ocean views
Relax - In-room massage available
Entertainment - LED television with premium channels and pay movies
Food & Drink - Coffee/tea maker, minibar (fees may apply), and 24-hour room service
Sleep - Blackout drapes/curtains, turndown service, and bed sheets
Bathroom - Private bathroom, shower/tub combination, bathrobes, and slippers
Practical - Safe, twin sofa bed, and free newspaper; rollaway beds (free) and cribs (free) available on request
Comfort - Fresh bed sheets (on request), fresh towels (on request), and climate-controlled air conditioning
Accessibility - Transfer shower
Eco-friendly - Energy-saving switches, recycling bin, and LED light bulbs
Need to Know - Housekeeping on request
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- Minibar
- Safety deposit box
- Telephone
- Hair dryer
- Bathrobe
- Desk
- Private bathroom
- Slippers
- Interconnected room(s) available
- Wardrobe or closet
- Sofa bed
- Transfer shower
- Wheelchair accessible
- Free newspaper
- Daily housekeeping
- Room service (24 hours)
- Premium bedding
- Turndown service
- Blackout drapes/curtains
- In-room massage available
- Pillow menu
- Free cribs/infant beds
- Bedsheets provided
- Champagne service
- LED light bulbs
- Hand-held showerhead
- Closed captioned TV
- Lowered electrical outlets in bathroom
- Lowered peephole/view port in door
- Height-adjustable showerhead
- Lever door handles
- Change of towels (on request)
- Change of bed sheets (on request)
- Energy-saving switches
-
Premium Room, 2 Double Beds, Ocean View (Balcony)
2 Double Beds
467-sq-foot room, balcony with ocean views
Relax - In-room massage available
Entertainment - LED television with premium channels and pay movies
Food & Drink - Coffee/tea maker, minibar (fees may apply), and 24-hour room service
Sleep - Blackout drapes/curtains, turndown service, and bed sheets
Bathroom - Private bathroom, shower/tub combination, bathrobes, and slippers
Practical - Safe, twin sofa bed, and free newspaper; rollaway beds (free) and cribs (free) available on request
Comfort - Fresh bed sheets (on request), fresh towels (on request), and climate-controlled air conditioning
Accessibility - Transfer shower
Eco-friendly - Energy-saving switches, recycling bin, and LED light bulbs
Need to Know - Housekeeping on request
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- Minibar
- Safety deposit box
- Telephone
- Hair dryer
- Bathrobe
- Desk
- Private bathroom
- Slippers
- Interconnected room(s) available
- Wardrobe or closet
- Sofa bed
- Transfer shower
- Wheelchair accessible
- Free newspaper
- Daily housekeeping
- Room service (24 hours)
- Premium bedding
- Turndown service
- Blackout drapes/curtains
- In-room massage available
- Pillow menu
- Free cribs/infant beds
- Bedsheets provided
- Champagne service
- LED light bulbs
- Hand-held showerhead
- Closed captioned TV
- Lowered electrical outlets in bathroom
- Lowered peephole/view port in door
- Height-adjustable showerhead
- Lever door handles
- Change of towels (on request)
- Change of bed sheets (on request)
- Energy-saving switches
-
Deluxe Room, 1 King Bed, Ocean View (Balcony)
1 King Bed
467-sq-foot room, balcony with ocean views
Relax - In-room massage available
Entertainment - LED television with premium channels and pay movies
Food & Drink - Coffee/tea maker, minibar (fees may apply), and 24-hour room service
Sleep - Blackout drapes/curtains, turndown service, and bed sheets
Bathroom - Private bathroom, shower/tub combination, bathrobes, and slippers
Practical - Safe, twin sofa bed, and free newspaper; rollaway beds (free) and cribs (free) available on request
Comfort - Fresh bed sheets (on request), fresh towels (on request), and climate-controlled air conditioning
Accessibility - Grab bar in shower
Eco-friendly - Energy-saving switches, recycling bin, and LED light bulbs
Need to Know - Housekeeping on request
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 3 (3 Adults)
- Coffee/tea maker
- Minibar
- Safety deposit box
- Telephone
- Hair dryer
- Bathrobe
- Desk
- Private bathroom
- Slippers
- Interconnected room(s) available
- Wardrobe or closet
- Sofa bed
- Transfer shower
- Wheelchair accessible
- Free newspaper
- Daily housekeeping
- Room service (24 hours)
- Premium bedding
- Turndown service
- Blackout drapes/curtains
- In-room massage available
- Pillow menu
- Free cribs/infant beds
- Bedsheets provided
- Champagne service
- LED light bulbs
- Hand-held showerhead
- Closed captioned TV
- Lowered electrical outlets in bathroom
- Lowered peephole/view port in door
- Height-adjustable showerhead
- Shower grab bar
- Lever door handles
- Change of towels (on request)
- Change of bed sheets (on request)
- Energy-saving switches
-
Presidential Suite, 1 Double Bed
1 Double Bed
2947-sq-foot room, balcony with ocean views
Club Level - Light refreshments
Layout - Bedroom, dining area, and sitting area
Relax - In-room massage available
Entertainment - LED television with premium channels and pay movies
Food & Drink - Coffee/tea maker, minibar (fees may apply), and 24-hour room service
Sleep - Blackout drapes/curtains, turndown service, and bed sheets
Bathroom - Private bathroom, jetted bathtub and separate shower
Practical - Safe, twin sofa bed, and free newspaper; rollaway beds (free) and cribs (free) available on request
Comfort - Fresh bed sheets (on request), fresh towels (on request), and climate-controlled air conditioning
Accessibility - Transfer shower
Eco-friendly - Energy-saving switches, recycling bin, and LED light bulbs
Need to Know - Housekeeping on request
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- Minibar
- Safety deposit box
- Telephone
- Hair dryer
- Bathrobe
- Desk
- Private bathroom
- Slippers
- Interconnected room(s) available
- Wardrobe or closet
- Sofa bed
- Transfer shower
- Wheelchair accessible
- Free newspaper
- Daily housekeeping
- Jetted bathtub
- Room service (24 hours)
- Premium bedding
- Separate sitting area
- Turndown service
- Blackout drapes/curtains
- In-room massage available
- Separate bathtub and shower
- Separate dining area
- Pillow menu
- Free cribs/infant beds
- Separate bedroom
- Club level room
- Bedsheets provided
- Champagne service
- LED light bulbs
- Hand-held showerhead
- Closed captioned TV
- Lowered electrical outlets in bathroom
- Lowered peephole/view port in door
- Height-adjustable showerhead
- Lever door handles
- Change of towels (on request)
- Change of bed sheets (on request)
- Energy-saving switches
-
Club Suite, 1 Bedroom, Balcony
1 Double Bed
957-sq-foot room, balcony with ocean views
Layout - Bedroom
Relax - In-room massage available
Entertainment - LED television with premium channels and pay movies
Food & Drink - Coffee/tea maker, minibar (fees may apply), and 24-hour room service
Sleep - Blackout drapes/curtains, turndown service, and bed sheets
Bathroom - Private bathroom, shower/tub combination, bathrobes, and slippers
Practical - Safe, twin sofa bed, and free newspaper; rollaway beds (free) and cribs (free) available on request
Comfort - Fresh bed sheets (on request), fresh towels (on request), and climate-controlled air conditioning
Accessibility - Transfer shower
Eco-friendly - Energy-saving switches, recycling bin, and LED light bulbs
Need to Know - Housekeeping on request
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- Minibar
- Safety deposit box
- Telephone
- Hair dryer
- Bathrobe
- Desk
- Private bathroom
- Slippers
- Interconnected room(s) available
- Wardrobe or closet
- Sofa bed
- Transfer shower
- Wheelchair accessible
- Free newspaper
- Daily housekeeping
- Room service (24 hours)
- Premium bedding
- Turndown service
- Blackout drapes/curtains
- In-room massage available
- Pillow menu
- Free cribs/infant beds
- Separate bedroom
- Club level room
- Bedsheets provided
- Champagne service
- LED light bulbs
- Hand-held showerhead
- Closed captioned TV
- Lowered electrical outlets in bathroom
- Lowered peephole/view port in door
- Height-adjustable showerhead
- Lever door handles
- Change of towels (on request)
- Change of bed sheets (on request)
- Energy-saving switches
-
Club Suite, 1 Bedroom
1 Double Bed
1344-sq-foot room, balcony with partial ocean views
Layout - Bedroom and dining area
Relax - In-room massage available
Entertainment - LED television with premium channels and pay movies
Food & Drink - Coffee/tea maker, minibar (fees may apply), and 24-hour room service
Sleep - Blackout drapes/curtains, turndown service, and bed sheets
Bathroom - Private bathroom, shower/tub combination, bathrobes, and slippers
Practical - Safe, twin sofa bed, and free newspaper; rollaway beds (free) and cribs (free) available on request
Comfort - Fresh bed sheets (on request), fresh towels (on request), and climate-controlled air conditioning
Accessibility - Transfer shower
Eco-friendly - Energy-saving switches, recycling bin, and LED light bulbs
Need to Know - Housekeeping on request
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- Minibar
- Safety deposit box
- Telephone
- Hair dryer
- Bathrobe
- Desk
- Private bathroom
- Slippers
- Interconnected room(s) available
- Wardrobe or closet
- Sofa bed
- Transfer shower
- Wheelchair accessible
- Free newspaper
- Daily housekeeping
- Room service (24 hours)
- Premium bedding
- Turndown service
- Blackout drapes/curtains
- In-room massage available
- Separate dining area
- Pillow menu
- Free cribs/infant beds
- Separate bedroom
- Club level room
- Bedsheets provided
- Champagne service
- LED light bulbs
- Hand-held showerhead
- Closed captioned TV
- Lowered electrical outlets in bathroom
- Lowered peephole/view port in door
- Height-adjustable showerhead
- Lever door handles
- Change of towels (on request)
- Change of bed sheets (on request)
- Energy-saving switches
-
JW Luxury Suite, Junior Suite, 1 King, Sofa bed, Balcony
The JW Suites feature a living area and a private balcony with ocean and pool views. They come with luxury furnishings and amenities.
Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Radio
- Desk
- Seating Area
- Toilet
- Private bathroom
- Slippers
- Satellite channels
- Additional toilet
- Sofa
- Alarm clock
- Dining area
- Tumble dryer
- Wardrobe or closet
- Hypoallergenic
- Coffee machine
- Terrace
- Upper floors accessible by elevator
- Clothes rack
- Toilet paper
- Sofa bed
- Trash cans
- Cots
- Shampoo
- Conditioner
- Body soap
- Smoke alarm
- Carbon monoxide detector
-
Club Level for 2 adults, Premium Ocean View Deluxe King with Balcony
This room offers a private concierge along with sea views and 4 private balconies. This room also gives guests access to the hotel's exclusive Club 91 Level. This offers specialized services and amenities such as access to the Lounge Club which offers complimentary hot buffet breakfast, midday snack, afternoon tea, hors d'oeuvres, dessert, late night snack and complimentary cocktails/nonalcoholic beverages.
Max Occupancy: 3 (3 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Radio
- Desk
- Toilet
- Private bathroom
- Slippers
- Satellite channels
- Additional toilet
- Alarm clock
- Executive lounge access
- Tumble dryer
- Wardrobe or closet
- Hypoallergenic
- Coffee machine
- Upper floors accessible by elevator
- Clothes rack
- Toilet paper
- Trash cans
- Cots
- Shampoo
- Conditioner
- Body soap
- Smoke alarm
- Carbon monoxide detector
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Club Level for 2 adults, Premium Ocean View Deluxe King with Balcony
This room gives guests access to the hotel's exclusive Club 91 Level. This offers specialized services and amenities such as access to the Lounge Club which offers: 5 daily food and beverage presentations at Club 91 Lounge.
Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Radio
- Desk
- Toilet
- Private bathroom
- Slippers
- Satellite channels
- Additional toilet
- Alarm clock
- Executive lounge access
- Tumble dryer
- Wardrobe or closet
- Hypoallergenic
- Coffee machine
- Upper floors accessible by elevator
- Clothes rack
- Toilet paper
- Trash cans
- Cots
- Shampoo
- Conditioner
- Body soap
- Smoke alarm
- Carbon monoxide detector
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Ocean View Deluxe King with Balcony
This spacious room with ocean views is equipped with a flat-screen TV with cable channels, a laptop safe and a mini bar.
Max Occupancy: 3 (3 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Radio
- Desk
- Toilet
- Private bathroom
- Slippers
- Satellite channels
- Additional toilet
- Alarm clock
- Tumble dryer
- Wardrobe or closet
- Hypoallergenic
- Coffee machine
- Upper floors accessible by elevator
- Clothes rack
- Toilet paper
- Trash cans
- Cots
- Shampoo
- Conditioner
- Body soap
- Smoke alarm
- Carbon monoxide detector
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Premium Ocean View Deluxe King with Balcony
This room features a private balcony with a view of the ocean.
Max Occupancy: 3 (3 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Radio
- Desk
- Toilet
- Private bathroom
- Slippers
- Satellite channels
- Additional toilet
- Alarm clock
- Tumble dryer
- Wardrobe or closet
- Hypoallergenic
- Coffee machine
- Upper floors accessible by elevator
- Clothes rack
- Toilet paper
- Trash cans
- Cots
- Shampoo
- Conditioner
- Body soap
- Smoke alarm
- Carbon monoxide detector
Guest Reviews
- Chen (3/5): - Clean and room was a decent size The receptionist tried to double charge us taxes and extra fees upon checking in. Only when we questioned the amount discrepancy, they corrected the amount.
- Ken (10/5): Just amazing and we plan on doing it again this fall - Just top notch from the moment you enter the doors Not much other than an extremely rowdy conference or team group at the pool. Not respectful of others
- Silvia (10/5): A beautiful and wonderful place to stay. - Excellent stay with outstanding service. I found the JW Marriott Hotel & Resort in Cancun to be a high-quality hotel with excellent accommodation and outstanding facilities. The room was very spacious and comfortable, beds were very comfortable, the air conditioning was effective and kept the temperature just right throughout our stay. Our room had a beautiful sea view, which was amazing to wake up to every morning. There a several pool areas which are well serviced for food and drink. The beach front was good but at the time we stayed there were some seaweed on the beach which were cleared often and also the waves a bit strong but ok to still enjoy the water - generally lovely to hang around the beach. Breakfast was very good, with fresh fruit and a wide selection of buffet options to choose from. We had dinner at the hotel on three of the six nights we stayed, and each of the restaurants we tried was very good. We also visited several restaurants in the surrounding area, which were excellent and gave us a great experience of Mexican fusion cuisine. Water and snacks were provided in the room at no extra charge. A minor issue was that some bar items were mistakenly added to our bill, although we had not used these items. However, this was quickly rectified by the staff. What really stood out was the exceptional service. The hotel staff were consistently professional, welcoming, and always willing to help. Overall, we had a very enjoyable stay and would highly recommend this luxurious hotel. Nothing.
- Ali Nasser (10/5): -
- ventura (7/5): All good except food was expensive - It was not included in the room rate Breakfast was too expensive
- Antonio (1/5): Gran Hotel...FATAL personal de seguridad majadero - El personal de seguridad ne trato sumamente te mal y grosero cuando yo he sido un muy buen cliente de JW Marriott.....muy majaderos !!!
- Roheena (10/5): Absolutely amazing in every way -
- Miguel (10/5): Great food atention and swimming pool - Attention in club level Nothing all good
- Caleb (8/5): - While the property is nice, its faux-luxury aesthetic is absurdly overpriced for what it is. The food options in particular on site are obscene.
- jillw348 (10/5): Beautiful property ! - Beautiful hotel, impeccable service, and the nicest employees. I can’t say enough ! The food was amazing, the drinks were delicious and overall it’s just a beautiful property. My only gripe is that the elevators were super slow during the week we were there and eventually stopped working altogether. Besides that we can’t complain! Everything was easy and we had an amazing time!
- ELI (10/5): FABULOSO - TODO ME ENCANTO , MUCHAS GRACIAS!!!! LA VERDAD NO TENGO NINGUNA QUEJA, TODO ESTUVO EXCELENTE
- Leuhana (9/5): - die lage, kinderfreundlich, sehr grosses buffet, restaurant, spa —
- 968zachc (10/5): Sunny Days, Incredible Stay - We had an incredible stay at the JW. The hotel had everything we needed, and then some. Breakfast buffet every morning was incredible and the staff were so great. The pools and beach area were perfect for our large family, including young children. Julio R and Jorge served us at the pool for several days and were kind, courteous and attentive to our needs. Julio R’s mezcalitas were on point! We hope to be back :)
- Porthos (10/5): XXXXXXXXXXXXXX - De tudo De nada
- Travel27615629801 (6/5): Needs work!! - This property is not a 5 star resort. It’s is nice but if not a 5 star. For the price I expected a little more. Staff was wonderful.
- gefilte63 (10/5): No Need to Leave the Resort - My wife and I came here for a long weekend to defrost and decompress. This place was the perfect choice. We spent the whole time by the pool overlooking the ocean, reading books, taking a dip, and sipping on Pina Coladas. Everything is super clean and well-maintained. There is even an adults-only pool area where we stayed the whole time--with a swim up bar as well as service to each person at their loungers. Our package included a free wine-tasting, body scrub product from the spa, and free cocktails. There is also a complementary guacamole bar each afternoon in the lobby. What really sets JWM apart is the staff. Everyone smiles and says hello and goes out of their way to make the experience great: front desk staff, porters, servers, housekeeping, etc. After a few days, a few of them even knew our names! We left only one time to go to dinner at a restaurant across the way. Otherwise, there is a wide variety of places to eat as well as a snack/pizza place. The food at each place was wonderful. I would definitely come back to JWM Cancun.
- Felipe (10/5): -
- Mo1961 (10/5): Thank you for a Special Birthday!!!! - We had not been to the JW in a couple of years- The minute we walked into the lobby-the feeling of "Welcome Home" came over us. Miguel checked us into our room- He was delightful and courteous. I had mention we just booked this trip the night before and it was my birthday. He wished my a Happy Birthday and asked if he could send something special to our room. I replies with a "YES" He thanked me for my Titanium status. Every team member/staff in the Hotel would call me by my name and thank me for my status. The Breakfast Team- Eliza and Manuel and the rest went above and beyond to make us feel Welcomed. We had dinner one night on property-Bravio- the Spanish Restaurant. The service was exceptional. The Lamb Chops were cooked to perfection. All the servers at the Adult area were constantly checking on us thru out the day-mine you the Hotel was full and very busy, they were on the move constantly. The Nachos and Fish Tacos were fabulous. Thank you Marriott for making my Birthday Special!!! We will be back soon
- Go04404776266 (10/5): Amazing service at the breakfast restaurant-Thank you, Ricardo! - We are staying here now with our 3 young children (3,6,&7) it has been an amazing experience. But there was a server at breakfast who has made our trip. Ricardo went the extra mile for us in every way, from helping our kids at the brunch buffet so my husband and I could focus on our own plates, to refills before we needed to ask, complimentary this or that, helping before we had to ask for help, and overall kindness. The little things are the big things. Thank you, Ricardo!!
- yoyo1124 (10/5): Heated pool! - Nice resort, rooms have been updated but the rest of the hotel is older. Pool is great, nice loungers with a ton of shade and best of all, the pool is heated! It was probably at around 88 degrees at all times!
- 920bradleyn (10/5): BEST SERVICE! - Hidalgo & Jorge R are truly the best! Great service and better conversation. These guys single handedly make me want to comeback! Top notch service and better genuine people. It I was Marriott I would have these gentleman in leadership roles! True AMAZING people. Make sure you look for them during your next stay!
- Plymouth2010 (10/5): Great hotel with stunning views and superior service - This is a great hotel property with a staff to match! The hotel has spacious rooms with great views of the ocean and pool area. The hotel has numerous dining options from casual to elegant. Nearby are other great dining options with great views and food. We were particularly impressed with the friendly and professional staff. This was our third visit to the hotel and we will return!
- sherrimE9241HV (10/5): Exceptional Stay at JW Marriott Cancun — We Can’t Wait to Return! - ⭐⭐⭐⭐⭐ Absolutely Incredible Stay at JW Marriott Cancun! Our stay at the JW Marriott Cancun was truly unforgettable. The resort is absolutely beautiful, and from the moment we checked in, the customer service was outstanding. Every interaction felt warm, genuine, and focused on making our experience special. We booked a room with Club 91 access, and it was worth every moment. The entire Club 91 team consistently went above and beyond. A huge thank‑you to Eduardo, Krystal, Mario, Francisco, Camila, and Franko—each of them made us feel welcomed and cared for. They were attentive, engaging, and always ensured we had everything we needed. Club 91 elevated our stay in every way, and the staff truly made the experience exceptional. We will definitely be returning next year. Highly recommend this resort to anyone looking for luxury, relaxation, and top‑tier service.
- patriciafF6327BL (10/5): 3rd year going here - Wonderful hotel in beautiful Cancun and most importantly, excellent service. Jacet was the main fellow who waited on our every need by the pool. The others were also attentive. The food ordered by the pool, the breakfasts, and the Speakeasy were our favorite restaurants. Delicious and choices galore. We also enjoyed the lobby bar the bar tenders, and our 2 favorite servers were Brenda and (cannot recall her coworkers name). We also rented a pool cabana one day it was a relaxing experience with spectacular views of the beautiful GULF OF MEXICO 🇲🇽 ❤️❤️
- calioped2026 (10/5): Always a great stay - I’ve stayed here multiple times over the years and it’s always been wonderful. This time we were celebrating my husband’s 40th Birthday. The staff made him feel so specifical throughout our stay - acknowledging his birthday throughout our stay with treats and warm wishes. The hotel is pretty. The staff and service is outstanding. Very friendly and nice - not in a “fake” customer service-y way, but they were all very genuinely nice and friendly. We had a great time and look forward to staying here whenever we’re in Cancun. I should mention I have previously stayed at both Hilton Resorts, and The Fiesta Grande Americana in Cancun on previous work trips and the JW Marriott blows them all out of the water every time.
- sheilaf982 (10/5): Club 91 the best experience - Club 91 is a must. Service is top notch along with a great breakfast, lunch and dinner every day - food was outstanding almost every day - well worth it! One of the best I have seen. I am platinum but didn’t quite understand what level got access and what didn’t - seemed like a mix talking with others. Disappointing was the pool and chair availability - it was full every day and had to go to the beach some days. Went to Marriott for Mikados which I have done every year but will never go back again - quality of meat was not great - one person at our table even asked if it was pork! Very light colored and didn’t even taste like a good beef like in the past. If they are going to have paying customers over there, they should either step it back up or offer one for all inclusive and one for paying - so disappointed. I always take a group over and everyone was dissatisfied this year. Hope something changes before next year! Experience at JW was good otherwise.
- S3972PIcarlosr (10/5): The convergence of luxury and kindness. - Great service, well maintained facilities. Kindness of the mexican people is second to none. Great service at the Beachwalk provided by Maria Rojas, Cesar, Amado and Jorge.
- Kevin (7/5): - nice clean facility food at lunch was not good
- Evan06 (10/5): Great hotel and amazing stay! - I stayed at the JW Marriott in Cancun for several days in mid-to-late February 2026 and had a great experience! Nice and very hard-working staff, facilities, beach, and good food. I couldn't have asked for more and I'm looking forward to returning. I've listed a few details about my stay below. Ground transport to/from the airport: I arranged my airport ground transportation through the hotel's concierge who provided detailed instructions on how to find the van and driver when I landed and got through immigration and customs. I had a similarly smooth experience going back to the airport and the concierge was very helpful in confirming my return ground transportation to the airport. Check-in/out: Seamless and very smooth. Hotel room: I had booked a "Premier View" room, and it didn't disappoint. I took advantage of the view from my balcony for a few hours each morning to read and relax after going to the gym and breakfast before heading down to the beach. The bathroom came with very nice amenities including a toothbrush, toothpaste, and mouthwash. The shower had both a rain shower head and wall-mounted/hand-held shower head available. Good water pressure and temperature. The room had sufficient electrical outlets for charging devices, etc., but I generally bring a power strip when I travel just-in-case. The room came with a small refrigerator - about two-thirds was a mini-bar with a warning that if you move any of the items that you will be charged. The other one-third was a narrow open space that you could use for your own beverages, leftover carry-out, etc. This space was relatively small, however. The air-conditioning worked well in my room. My room was quiet - I hardly heard a sound from outside my room. Housekeeping: Top-notch! My room was kept spotless with daily housekeeping throughout my stay. Each day, the housekeepers also asked late afternoon/early evening if I needed anything. Be sure to tip your housekeepers (a handy envelope was available for this purpose). Beach: The beach was amazing. The hotel had many beach chairs set up both in the sun and under shade. Attendants came around often to take drink and food orders. A lifeguard in a lifeguard tower kept watch over persons in the surf. It was breezy when I was there and so the surf was relatively active. There was some sargassum in the water and on the beach - but not a lot. Be sure to bring your room key to the beach as the beach is a public beach and there are key-controlled gates to get back onto the hotel property. Fresh-water outdoor showers were available near these gates for rinsing off sand. Pools: The hotel had multiple pools. The outdoor pools seemed to be mostly for relaxing and cooling off in contrast to actively swimming; an indoor pool was available for lap swimming and more active workouts. I spent most of my time on the beach, but, like the beach, the hotel had many lounge chairs in the sun and under shade around the pools, and attendants were circulating to take drink and food orders. Beach and Pool staff: Attendants were always friendly and ready to lend a hand if you needed help setting up a chair or otherwise. Towels were available from a centralized towel counter next to a counter where you could sign up for SCUBA diving lessons. Lobby Bar: I didn't hang out at the Lobby Bar, but it looked active and had TVs with channels with sporting events (the Olympics while I was there). Restaurants: - Breakfast: I forget the name of the restaurant where breakfast was served, but it was very good. You could either go for the buffet or order off the menu. I ordered off the menu and tried some of the local (Yucatecan) dishes and they were excellent. Service was prompt, friendly, and attentive. - Beachwalk: I stuck to the usual sandwich-type orders here and they were very good. Service again was prompt, friendly, and attentive. - Other restaurants: The hotel had other restaurants available including those that offered Italian, Thai, and Mediterranean fare, but I didn't have an opportunity to try these - next time, hopefully! 750-degree gift shop / coffee / snacks: You could get pizza slices, sandwiches, coffee, baked goods, snacks, and gifts here. I had coffee and a muffin and they were good. I didn't have an opportunity to try the pizza and other offerings, but I saw many persons enjoying pizza slices. I also picked up a couple of snacks for my flight home. WiFi: Generally, very good. Stronger around the pools and on the beach when compared to the room. I only noticed the difference in my room when video conferencing with my family back home. TV: Large screen TV with as assortment of channels from Mexico (Turner, sports, and others - in Spanish), the UK (BBC - in English), and the US (CNN, FoxNews, network channels from Florida - in English). The Bloomberg channel was an interesting hybrid of news readers/announcers from the US (in English) with stock tickers and graphics from Mexico (in Spanish). Gym: The gym was very good, clean, well-maintained, and had a very good assortment of cardio machines, weight machines, and free weights. It was very clean with fresh towels always being available. An indoor pool was also available and although I'm a swimmer, I unfortunately didn't have the opportunity to try it out (next time!), but it looked very nice. There was a juice/smoothie bar available just outside the gym, which, while a bit on the pricey, was very good, and helped me to get in my daily greens, fruit, and vegetables. Church Services: Church services were available on Sunday morning in one of the ballrooms. One service was in English, and another service was in Spanish. Other Shops: Other gift shops ranging from those offering local handicrafts to jewelry, along with a place to book excursions and other travel, were available. Nearby ATMs: The hotel had a standalone ATM but, especially when travelling internationally, I prefer to use ATMs that are physically connected with bank branches. There were several bank branches with ATMs at the Kukulcan Plaza about a 20-30 minute walk north of the JW Marriott on Blvd. Kukulcan. This shopping center also had a few quick-serve-type eateries and a grocery store as well. Tip: While it may seem counterintuitive, I generally recommend declining the ATM's conversion rate offer from your home currency. You'll generally get a better conversion rate through your own financial institution, although you won't know until you check your account exactly what rate was used. Overall, I had a great time at the JW Marriott in Cancun. The appropriately attentive, hardworking, friendly, and engaging staff really made the experience positively memorable.
- shannonjY3256IF (10/5): Highly recommend - Our stay was absolutely impeccable. The staff is friendly, accommodating and helpful, the food is fantastic, and the beach and pool area expansive and beautiful. One of my favorite hotel rooms, and especially bathrooms, ever. Can’t wait to go back.
- Daydream473073 (10/5): The Best of the Best - For 12 years, my wife and I have returned to JW Marriott Cancun Resort & Spa, and it truly feels like our home away from home. The hospitality here is exceptional and deeply personal. Guillermo, one of the mangers here at the hotel is amazing! Alejandra, and Megan consistently go above and beyond, making us feel like family every single visit. Their warmth, professionalism, and attention to detail—along with their outstanding team—are the reasons we keep coming back. It’s not just the beautiful property that makes this place special; it’s the people. They remember us, care for us, and serve with genuine joy. If you’re thinking about coming to this hotel, think no more—just come! With gratitude, The Reeds
- H8181FZemmam (10/5): Hotel & Spa - It was an overall great experience and the service was excellent! We went to the spa, Oscar & Anaya greeted and took care of us. Yolanda and Maritza were amazing massage therapist, we did beach side massages and they even included a nice card & treat for my birthday! Thank you for the awesome experience.
- 615berniel (10/5): Memorable trip for CNY - This is our favorite stay in JW Marriott Cancun in last 12 years. A great view room, so tasty food, all staffs are helpful and friendly. No complaint at all. @Gastavo
- Andre46 (10/5): Comfortable stay with attentive staff - nicely decorated room and very attentive staff. Highly recommended for families who prefer a relatively quiet stay. It probably doesn’t have the variety of activities compared to the places. It is NOT all inclusive. It’s small children friendly. If you have small children and prefer to have a relative quiet stay, this place is for you.
- Eaminata (10/5): My favorite Marriott property of all! - I’m not usually the type to return to the same place more than once, but the JW Marriott Cancun has become my annual go-to for rest and rejuvenation. The setting is incredibly serene and absolutely gorgeous, from the stunning lobby to the lush foliage, expansive pools, and of course the spectacular beach. That said, two of my favorite parts of this property and the overall experience are the exceptional staff and the wonderful spa. From Israel greeting us at the front door with such warmth, to Estrella, who has been so kind and supportive from my first spa visit to my most recent, the service feels genuinely caring without ever being intrusive. She is so adept at making you feel looked after while still giving you the space to enjoy the wonderful spa facilities in total peace (sauna, steam, hot tub, cold jet pool, relaxation room, etc). Her presence in the women’s spa is truly a gift. On this trip (my fifth, I think), I had the pleasure of a deep tissue massage with Alejandro. He was so skilled that I couldn’t help but book another treatment with him again. Thanks to him, I went from tense an depleted to feeling ready for the world again! Everyone here makes you feel truly valued as a guest, and the team is consistently on top of every detail. Speaking of which, the breakfast buffet is so delicious and exceptional in variety and quality. The entire breakfast team does a fantastic job every single morning. I always leave this hotel feeling refreshed and restored, and between the beautiful environment and the incredible people, I’m already looking forward to coming back again next year (or sooner)! Thank you JW Marriott Cancun!
- Sheriff (9/5): My stay was excellent,lovely environment - The serenity Not all inclusive
- Paweł (10/5): -
- Nancy (10/5): -
- Kolini (10/5): -
- Armando (7/5): I had a bad dinning experience at Jw Marriot Cancún. - Room comfort Restaurant food quality is abysmal!! The dining experience fell well below the standards I expect from a property of this caliber. The food quality was consistently subpar. The seafood did not taste fresh, the pasta was improperly cooked, and the red sauce had the flavor and texture of canned sauce rather than a freshly prepared offering. Additionally, red wine was served at an inappropriate temperature, which further detracted from the experience.
- Jerry (10/5): Everything top notch - Friendly staff; pools and landscaping are impressive; guacamole station; pool service;
- John (10/5): - The buffet
- Katherine Fernanda (1/5): PÉSIMO - No El recargo que cobran SIN CONSENTIMIENTO
- Shahideh (10/5): A great relaxing experience with good food and great service. - The staff, all very professional and friendly. The pool area. The Beachwalk restaurant next to the pool was amazing for lunch. The beef fajitas specially were greatly appreciated. We had amazing pasta at the GUSTINO ITALIAN GRILL restaurant. The prices were comparable to restaurants in London. Order the tiramisu for the presentation not the taste. The location was also very nice short cab drive to the La Isla shopping centre. There are a few restaurants outside of the hotel but for I would choose the restaurants in the hotel better quality same price. The little shop in the hotel has pizza slices for a late night snack or lunch, they also had amazing ice cream. Overall an amazing stay and experience for our first time in Mexico. I also enjoyed the Spa centre at the hotel the have a equipped gym with free weights and machines.
- Shaima (10/5): - كل شي من افضل المنتجعات في العالم
- michael isaac (10/5): Superbe - Tout Rien
- Bianca (2/5): -
- Josipa (7/5): -
- Riyaz (10/5): -
- Josipa (7/5): - Location and amenities are excellent, staff super friendly … however found that breakfast was very expensive although of good quality and they charge extra for coffees … this may be pretty standard in other hotels too lm not familiar as first time in Cancun … Our room was for 3 and my daughter ended up sleeping on the floor as the pull out sofa was not comfortable , the whole bed was lopsided and with metal springs sticking into her body too much as the mattress thickness was too flat ( needs replacing ASAP) . Other than that all good …
- Antonio (10/5): - La atención del personal es excepcional
- Daniele (9/5): Hôtel à recommander sans hésitation. - Personnel très accueillant et agréable. Grande chambre, très propre. Excellent petit déjeuner, varié et de qualité. Jolie piscine bien entretenue. Bons restaurants. Longue plage idéale pour de belles promenades. Un hôtel parfait pour un court séjour.
- amitc680 (10/5): Fun stay with the kids - We stayed at JW Marriott Cancun Resort & Spa, from December 22nd through December 31st, and once again this resort exceeded every expectation. This is our 5th time in six years coming here, the staff and service are truly exceptional. From the moment you arrive, they know you by name, make you feel genuinely welcomed, and take care of anything you may need—without hesitation. the Thai restaurant Sasi deserves special mention—absolutely delicious and a must-visit. The buffet is consistently fresh and well done, and the bars are fantastic with great service and atmosphere. Rooms are always clean and taken care of . A heartfelt thank you to some standout team members who made this stay even more special: • Ricardo at breakfast — always attentive, friendly, and welcoming • Fernando — consistently professional and helpful • Gilberto — exceptional service and genuine care Adrian at the pool and all the staff And lastly Miguel Flores guest relations manager always on top of things. Before I forget the kids activities they had daily were incredible. That staff that handles all of that did amazing.
- Dr Niraj (8/5): -
- avidtraveler1976 (10/5): The best! - Excellent as always! Service is top notch, fitness room excellent, pool is great, pool service is excellent, Club 91 is top notch and walking distance to great restaurants!
- ethancL1504KC (8/5): Beware of the Chair (situation) - The chair situation is insane. For price and selling a luxury experience you shouldn’t have to a) get up 430am (literally after the first day we set an alarm for one of us to get up to get pool chairs) or b) pay off one of the pool guys This isn’t some cheap motel or an all inclusive They say you can’t reserve and the pool “opens at 7” a lie. I watched guests paying people off this morning Half the chairs are comfortable half are old and broken down It’s unfortunate because it’s a great location, nice people working, good food and overall service But for a place that sells serenity and calmness -it’s not true. If I want to sleep in on vacation one morning I just have to accept I can’t enjoy the beach or pool. For this price point and selling luxury it should not be a payoff cattle call at 5 am . Great hotel but not worth coming back- if they figured out the chair thing I would but for the cost - not worth it until they fix this (and the elevators)
- x0vnara (8/5): Very nice but pool access is less than ideal. - The property is beautiful. Restaurants are plentiful and tasty. The staff across the resort is very helpful and always willing to listen. My only complaint was access to the pool. The pool chair situation is for lack of a better word : ghetto fabulous. The chairs are mixed 1/2 are comfortable and the others are plastic. The chairs by the pool are gone by 6:45am. I’m told there is a policy where vacant chairs are turned over but this simply doesn’t happen. Until management addresses the issue it will be the primary complaint. Also, stating that they are near capacity is not something any customer cares about when they happily jack the prices over the holidays.
- Sightsee07850347972 (10/5): Jw Market - When I went into the Jw Market I met Beatriz Velasco. She was kind and gave my brother and I free ice cream for christmas. She made the experience so fun. what a sweet lady. thank you!
- Kede (8/5): -
- Bianca (1/5): one last night in Mexico, I decided to have an excellent day in Cancun, arrived around 4pm and asked a waiter if I could -
- Björn (6/5): -
- flightfulbird (10/5): Super friendly staff, crystal-clear pools and white sandy beach - we love it here ! - We’ve had the privilege of staying at JW Marriott Cancun Resort and Spa off and on ever since 2003 - most recent trip was 9th thru 16th December 2025 - and it was seriously the same wonderful experience as we were hoping to find again this time. Through the years they’ve completely renovated the rooms and suites - changed the layout of Beachwalk a bit /added the Thai restaurant side of it - also new this time for us is a restaurant located at the Hard Rock / Beachwalk end of the infinity pool area. We didn’t eat there but it looked nice, like a peaceful space - outside but covered. There also looks to be a new outside restaurant or bar space surrounded by low clear glass walls adjacent to the stairs/walkway leading into the lobby hallway from the pool decks. Really nice to have things the same yet different and upgraded at the same time - and there was no construction noise/impact at all - some reviews have mentioned it but if there was still ongoing construction, we literally never heard it or noticed it. Checkin experience was smooth and fast - the doormen/ bellmen and front desk / reception team are always such a fantastic first impression - and then every interaction the whole time we were there with any of them, whether to get change / smaller bills or ask a question or just when we were leaving or returning, was always so pleasant and fun. The concierge desk was also always staffed with friendly agents eager to help. We ate breakfast at Bravio every morning - never a wait ! - I wrote a separate long Tripadvisor review for this. The team of hostesses / waiters / omelet chefs there are as excellent as they’ve always been. We know most of them from past trips - they are always super friendly and welcoming and so nice to be around and they do so much to make everything good for their guests. The breakfast buffet really works for us - it’s a huge range of choices for foods and drinks and treats and it’s a really nice experience there whether eating inside or outside - plus then no need for more food until late lunch/early dinner. We ate late lunch/early dinner a couple of times at Beachwalk and it was the same really great experience - outside/open air but covered and so nice overlooking the beach - great to just hang around the resort after the beach sometimes instead of getting dressed to go out. There was no wait to be seated - complimentary tortilla chips with pico de gallo and two salsas - a really good blackened grouper sandwich with cajun chips and grain mustard remoulade - and the team of waiters was also just so nice - great to see them again as well. The Beachwalk wait team also covers the beach / pool bars and the whole pool and beach area if you want to order food or drinks from there - straight to your palapa - they were constantly circulating and asking if we’d like anything. About the pool - the towel kiosk had a ton of towels and the team handing them out was energetic and friendly - they had fruited water on tap right there, Aquaworld desk was right there too - cool to have it there because it’s really nice that watersports /activities were available to book - also really nice that there was no pressure or hassle in the least - you don't have to keep saying no thanks again and again. For this time of year, there were a TON of loungers - it wasn’t crowded in the least - and we could always get some chairs under a palapa whether it was infinity pool or adult pool. The loungers with the thick soft cushions are at the adult pool, all along the beachfront/railing access path to the adult pool in front of the tower and then all around the center sections of the infinity pool. The opposite end (the more shallow / kids pool area) of the infinity pool near Beachwalk and the beach palapas have the flat loungers without the cushions but also have way more space to spread out and better chance to angle the chair for sun. Nobody is swimming in Las Vegas in December unless it’s a REALLY heated pool - so it was nice to be able to go into a pool and not freeze because these pools at this resort are heated - but it would be awesome if the pool water temp was even warmer - because even when the sun was out super bright, it was still a bit cold to us. The pools are crystal clear and the whole pool complex is gorgeous- and just to be able to go in the water at all was great compared to home ! - but if it was even a few degrees warmer it’d make such a difference in using them, especially when the wind kicks up. It seemed like the adult pool was the coolest temp and the far end of infinity pool complex was warmer - and there is an elevated area of the adult pool that’s only a couple inches deep and that was warm and great for lying in the sun. The beach was perfect / pristine and the ocean was clear - a bit rough when the wind was on it but totally swimmable. There’s a sandbar where it’s more shallow if you’d rather just walk out into the ocean but not actually swim ! There are a lot of palapas with loungers on the beach too - we could always find one with part shade and part sun and nice that there’s enough space to move the chairs for the sun angles. The 750 degree pizzeria storefront/ shop has many different kinds of pizza (the slices looked great but looked WAY better than they tasted - we only ordered once). There are quite a few different sandwiches - lots of different flavors of gelato in cones or cups - coffees - drinks and snacks / chips and water - clothes and stuffed animals and souvenirs. It’s a nice shop - the cashiers are also super friendly and welcoming and the team behind the counter in the back preparing food is super patient with orders and always smiling. I’m not sure how early it opens but it stays open until 11pm - nice to be able to just run downstairs and not have to go off the property. About our room - first time we’ve stayed in this category - it was one of the suites at the far end of the long hallway. Direct ocean view from the front floor-to-ceiling sliders with two balconies and also wraparound view overlooking the infinity pool from the side windows off of the living area. The balcony off of the living area had two comfortable chairs and a table - nice to sit outside and a lot of privacy and shelter when it rained - the other balcony was wide enough for chairs but more of a step-out type . One and a half baths - high top table and four chairs - super comfortable sofa / ottoman and pillows with a flat panel tv that we could angle for watching football - king bed and extra pillows and another tv on the wall in bedroom. The shower had really good water pressure and it warmed up super fast. We really liked the suite - those rooms are located right next to the elevators at the end of the hallway that eject you right onto the pool level on first floor - but we never heard the elevators and it was so great to just exit the door and slide straight down to the pool/beach. It was huge for us that there is space in the mini bar refrigerator on the right hand side to keep drinks / cans cold - this was our experience in a king room in March as well. If you move any of the items for vending on the left side, there’s a sensor and there will be a charge - but the right side is completely empty so we could buy cold cans of Pepsi Light from the shop downstairs and keep them there for after the beach. A lot of resorts won’t leave space and then you’re trying to chill the cans in the sink with ice - the is so much nicer and I hope you keep this option ! Housekeeping was perfect for us - they respected the privacy/do not disturb sign and let us just “live here” for a week. We would catch them in the hallway in between rooms and just trade out wet towels for dry (tipped and smiled and asked them to just take the day off from our room ! ) - but then when we’d return to the room from the beach, there was usually a message just to double-check that we didn’t need anything ! We like caring for our own space when we are away plus which it gives the housekeepers even a tiny break from one more room to clean up - plus which we spent a ton of time in the room hanging out together - no ocean near Las Vegas and it was so nice just watching the waves and the birds diving into the ocean. All of the housekeepers were so nice when I’d find them in the hallway - always offered water bottles and even more towels than we traded in - just so kind. The gym and indoor pool/ spa on the 4th floor are complimentary for guests - the gym has rows of treadmills and bikes and ellipticals with straight-on ocean view through tall glass windows - free weights and kettlebells and medicine balls and a whole array of machines - towels and water - really nice space to train and it was also not crowded at all. The pool is really large and surrounded by tall glass windows overlooking the lagoon and Blvd Kukulcan - I think the depth is 4 feet - could swim laps for sure. Last two things - we really appreciated (and never in the world expected) the card and anniversary gift that was sent up on the night we arrived and the treat after breakfast a few days later too - and - the concierge was incredibly responsive to emails with questions and a request before we arrived. I didn’t want to write names for any of the staff or teams or concierge in this review for fear of leaving someone out - because literally everyone with whom we came into contact with email and then from the time we got out of the transfer van on Tuesday night until we got back into one on Tuesday afternoon - was friendly and welcoming, professional and kind, excellent at their jobs and just made it such a nice experience being there for a week. We remembered so many names and faces from before and just picked up with them where we left off - and we made some new friends too - this whole team is just the utmost in service and caring. To the entire team/ staff who took such great care of us - the bellmen/doormen, front desk/reception team, concierge, Bravio and Beachwalk servers/hostesses/chefs, housekeepers, towel kiosks team at the pool, maintenance team who are constantly moving around the property shining elevator railings and keeping the grounds so nice - you are such an excellent impression of this resort. Thank you for making us feel so welcome again and again. We appreciate you and respect you - wish you all the best in your lives and can't wait to see you again. Until we see you again, adios por ahora y gracias por todos ! - Feliz Navidad y prospero ano nuevo !
- jonkV4817KH (10/5): Great people great hotel - Great hotel and service. Shout out to Edgar, Manuel, Cesar and many others on staff who made us feel particularly at home!
- Arturo (9/5): -
- ToddKtraveler (10/5): One of the best hotels we visit - The best way I can review this property is to tell everyone this was our 8th visit to the JW. Still one of our favorite hotels in the world. The service is incredible. The staff is amazing. You can't beat the location. We are looking forward to our 9th and beyond visits.
- bigglow (10/5): The best of the best. - From Hello and Welcome the JW is fantastic. This is not our first time here and we will always come back to this spotless, friendly and wonderful place. We came in December because it was our 50th Anniversary and we wanted to be in Mexico and specifically at the JW to celebrate. The service is excellent, the staff is wonderful and the adult only pool is what we wanted. My husband is a Titanium member and without asking we were upgraded to an Ocean Front Suite. From the first moment we walked into the breakfast area we were greeted as returning family. From Sergio, Gabriel, Victor and Lourdes, we were hugged and welcomed and made at home. Often they stopped at our table to ask how we were, how was the family and did we need anything else. The restaurants are fantastic, and we love Gustino's where we ate twice because it was terrific. The service is top notch as is the food. The bar staff whether at the pool or in the Hotel is excellent. The public areas are cleaned constantly and kept in pristine condition. I could go on and on about the staff and I know I missed some of the names of the staff and I apologize but they are all wonderful and have stayed at the JW because of how good it is. We have been coming here for over ten plus years and when you see the same people as we have over the years you know that they stay because the how they are treated at this hotel. Thank you for making our Anniversary as special as it was. In addition I will say that the beach area was in great condition as well and maintained.
- Xun (10/5): -
- Happy_Haus (10/5): Wonderful, service focused resort! - We have stayed at over 20 Marriott properties (and brands owned by Marriott) in the last four years. The JW Marriott Resort and Spa Cancún gets extremely high marks from us! Beautiful property, great pools, wonderful food, high standards of cleanliness, and INCREDIBLE work ethic on the part of staff! I’m not sure how they’ve done it, but the management has put together an incredible team! We did not encounter a single individual who was not friendly, helpful, and guest-focused. It was obvious that the staff truly enjoys their work and each other. And that working environment gets passed on to the guests—-you cannot give that which you don’t have! Kudos to the team and management! This is not an all-inclusive resort, so be prepared to spend $100+ per day for food, with minimal alcohol. There are several off-property dining options nearby, but they are generally not inexpensive, either. One bargain—the breakfast buffet (continental) at the resort is a good deal at USD 11 per person. Gustivo (Italian restaurant) at the resort is quite good, as is the Thai. Skip Sybil (the resort’s “Mediterranean” restaurant) as the menu is not well thought-out and the quality/taste of the menu items is lacking. For example, there are 2-3 Greek items on the menu, but no hummus nor even a single Greek wine offering. The beach is surprisingly nice—it’s even possible to snorkel. Beach is wide with good sand. Property is well-kept, landscaping is wonderful. Some mosquitoes in the early evening, so come prepared if you are sensitive. We will definitely return to this Marriott property; we already have made reservations for 2026!
- aerialkitten (10/5): Most relaxing vacation ever! - We had an amazing time at the resort! The facilities were incredible - beautiful views, very nice pool and hot tub. The food was amazing. We especially enjoyed dinner at the Mediterranean restaurant. The service was impeccable and the staff were extremely friendly and helpful. Axel Cupul and Jose Garcia at the 750 pizzeria went above and beyond- even gifting us a dessert at the end of our stay! We can’t wait to come back.
- beachbum_efh (10/5): Truly best Cancún hotel zone resort - We came here last year and were really impressed. Impressed enough to book again this year. However, I always fear that my expectations become too high and end up disappointed. Well, here we are and the place is still the best resort in the Cancun hotel zone. The fact that it isn’t all inclusive keeps the gross guest gluttony and poor service at bay. The prices are reasonable (especially in comparison to many other locations, even in Mexico) and the staff is outstanding. We stay at some of the best hotels in the world, and we still came back here. Kudos to the hotel and staff.
- Jon (6/5): -
- Compass36591151818 (8/5): The staff is The Thing! - Beautiful resort. Staff always smiling and helpful. Large oceanfront room, good AC, huge walk-in shower, comfortable bed & pillows. Hard to find a spot by the pool with no shade unless go to the adult pool and grandson not allowed. Best Ever pool chair cushions = see my photo. Food needs to step up. Food never hot. Main restaurant closes for lunch so had to eat in my pool chair or 2 very small restaurants that all have the same menu. Italian was the best.
- sajeevaf2021 (8/5): Great Property and Staff but the Food was mediocre and the Elevators were a problem!!! - We have been coming to Cancun as a family for nearly 30 years. This is the 2nd time we are staying at the JW Marriott. Overall, it is a nice property, good facilities and amenties. It's clean and staff is always friendly. My only two issues were: 1. The elevator was ALWAYS Broken! We waited as long as 15 minutes sometimes. Extremely frustrating. 2. The food at all the restaurants were "B" at best. The Italian restuarant was too salty and the Spanish restaurant's Paella was more like rice with ketchup. For the price tag at these facilities, the food quality is far below standards. If the plan is to charge US prices for the food, then the food has to be top quality!
- anileea2025 (10/5): Pure bliss - Manuel was absolutely fantastic. He always made sure we had what we needed. We never had to ask for anything. He almost instinctively knew. The hotel is absolutely beautiful. The food is so so good. The drinks are also fantastic and strong haha. I would 100% recommend the this to my friends and family.
- gianinao802 (10/5): A flawless family stay that felt effortless - We visited as a family and had an amazing experience from start to finish. The location was easy to navigate, the atmosphere felt relaxed, and the staff treated us with genuine care. Our room was spotless, comfortable, and quiet, which made a big difference after long days out. The property is well kept, the common areas are clean, and everything felt organized. We got great value for what we paid. The little touches, the friendly service, and the overall comfort made our stay easy and memorable. We’d happily come back and would recommend it to any family looking for a smooth and enjoyable trip.
- KKCanada1 (10/5): Excellent customer service! - It was our first time at the hotel. It was a fabulous stay! The hotel itself is beautiful. We loved Club91! All of the staff that work there were outstanding! In fact, anyone we came across in the hotel provided top notch customer service! The gym exceeded expectations. We can't say enough good things. We will definitely be returning!
- MarriottLoverAlways (10/5): Manuel The Great! - Manuel was our fantastic server! Really took care of us! We never wanted for anything. Very attentive and friendly! Thanks, Manuel!
- sarahcZ9900GA (10/5): Manuel & Raul are the best! - Manuel and Raul were amazing! They took really good care of us during our pool day at BeachWalk! ! We have been back twice in one year and we are already planning a trip back.
- Jaheera (10/5): - Friendly service and wonderful food. Liked everything about
- Sabik (10/5): Hotel hermoso y una zona de playa espectacular - La atención de todos fue genial, pero una felicitación extra al mesero Ricardo Ramírez que siempre nos atendió con una sonrisa y gran espíritu de servicio . Hubo una boda mientras nos hospedamos, y los últimos 3 días los elevadores fueron muy lentos, solo 2 estaba en servicio, fuera de eso, todo Excelente
- antoniocG9925LB (10/5): Amazing stat for my 60 years birthday - I had the pleasure of staying at the moment at JW CANCUN it’s a magnificent five-star hotel, and I must say that every moment exceeded my expectations. From the moment I arrived, the level of professionalism, attention to detail, and genuine hospitality was truly remarkable. A special thank you to the Hotel operations manager Mr Guillermo Cantos whose leadership is clearly reflected in the impeccable standards and warm atmosphere throughout the property. His presence, kindness, and dedication to excellence made a real difference during my stay. In fact, I had already been in contact by email with Mr. Cantos, I booked this stay to celebrate my 60th birthday and I had a few special requests. He quickly arranged everything with his team, and I must say that upon my arrival, everything they had prepared for my birthday was beyond my expectations. I would like to take the opportunity to thank Mrs Alejandra and Mrs Ambar , for taking part in the preparations beforehand to ensure that my stay will be comfortable as possible I must say that the surprise was wonderful — a magnificent cheese and charcuterie platter, a very good bottle of wine, and a delicious birthday cake were already waiting in the room, along with a beautiful decoration specially prepared for my birthday. The entire team deserves praise as well. Every staff member I encountered was attentive, courteous, and always ready to assist with a smile. Their commitment to guest satisfaction is evident in everything they do, and it made me feel truly valued. I would also like to take this opportunity to thank Mrs Ariadna who was at the front desk when I checked in. She was extremely professional and welcomed us in a very warm and friendly manner And also to Christian, who was always smiling and efficient. A heartfelt thank you as well to the breakfast team, especially Lourdes , the hostess, who is always smiling and very kind. Many thanks to all the breakfast servers — they are truly professional and take excellent care of their guests. I highly recommend the American Buffet, which is delicious and offers a wide variety of choices for every taste. A big thank you to the restaurant manager, Mr. Omar, who is genuinely attentive to his guests. We also had the opportunity to enjoy the spa, where the team is truly dedicated to the well-being of the clients. If you have the chance to experience the sauna, steam room, and the two different jacuzzis, you will be escorted by an Spa assistant whose only focus is your comfort and relaxation. I would also like to thank the housekeeping team, who do an exceptional job — the rooms are truly spotless. This hotel is not only luxurious in its facilities, but also exceptional in the quality of service it provides. I wholeheartedly recommend it to anyone looking for an unforgettable and refined experience. I highly recommend treating yourself by booking the Grand Suite ocean view It will give you an unforgettable experience The location of this hotel is ideal, right on the beach with a breathtaking view, and there are many pools available for you to enjoy. Without a doubt, the best hotel in Cancun. I look forward to returning soon. Thank you once again for an exceptional stay.
- Z974WMthomasp (10/5): JW. Just Wow ! - I’m fortunate to have stayed in a few different hotels over time, this one was the best experience in recent memory. This was an anniversary treat and boy did it exceed our expectations. The facilities were clean and well maintained. Pools were fine, the indoor pool was arguably best in kind. Surprisingly the restaurants steal the show here, a few on the premises but the Italian Gustinos is just awe inspiring, spotless open kitchen ran by head chef JP who made this trip exceptional by offering to create a tasting menu for our anniversary (We were lucky it was low season and was available to show off his skill) I won’t go into details as I don’t want to over sell it, but needless to say that photos we shared made everyone’s mouth water. Just an incredible space lit up with 100’s of REAL lit candles on a central table, catered by world class staff. A quick shout out to Ximena, at the hostess station that made us feel incredibly welcomed minute one! Although every part of service, from check-in to check-out was impeccable (big thanks to Marco) housekeeping was surprisingly impressive. Yancy surprised us with little attentions, but the surprise room tidy after a nap really was an unexpected pleasant surprise. Talking about surprises, while my better half was checking us in, I was chatting with the front desk manager about the stunning orchid display in the lobby, well low and behold after a quick look see at the pristine beach we were stunned to find a beautiful purple specimen in our room with a hand written note that set the stage for just an incredible stay! I can’t say enough good things, although we often choose Marriott, this was our first JW stay and does it ever live up to expectations…. And then some! Also they have a in-house Falconer to maintain the grounds, that is a first for me!
- Marco Michela (10/5): -
- Thomas (9/5): -
- suzannekK9335SH (10/5): 5 star rating - This is a beautiful property with wonderful service. All staff went above and beyond to insure an incredible vacation. Club 91 was an added bonus. Breakfast, lunch and dinner provided with an open bar each evening. Would highly recommend to enhance your vacation. Don’t miss the spa and request Juan.
- Elisa (9/5): Calidad 👌 - Las camas muy cómodas y todo muy limpio como me gusta. No me gustó irme 🥲
- meganlrunning (10/5): Why We Keep Coming Back—It’s the People 💙 - Our stay at JW Marriott Cancun was, once again, absolutely wonderful. The property itself is stunning—just a quick 15-minute ride from the airport, immaculately clean, and thoughtfully designed with serene white and blue tones that echo the beauty of the Caribbean Sea. The beach is pristine, the pool area is inviting, and there’s always plenty of seating whether you’re soaking up the sun or relaxing in the shade. There is an excellent gym on the 4th floor. The gym has plenty of cardio and weight equipment, as well as a second room for stretching, yoga, and group exercise. The poolside wait staff are attentive and kind, especially Julio C. We make it a point to sit wherever he’s working at the pool—his friendliness and patience with me trying to speak Spanish always makes for a great day at the water. Club 91 is a true highlight. As soon as we arrived, we headed straight to Club 91 to hug Marco before even hitting the beach! Each meal at Club 91 feels like a celebration, thanks to the vibrant atmosphere and the fresh, varied meals crafted by Luis and his staff. Located on the top two floors, it offers delicious meals, excellent drinks, and fun classes that add a personal touch to your stay. My daughter and I took the Margarita Class with Edwardo—a true margarita expert. His warmth and expertise made the class engaging and informative—and I now feel confidently equipped to craft a great margarita at home. What keeps us coming back year after year is the people. I don’t know what inspires such loyalty and joy among the staff, but we deeply admire JW Marriott Cancun for retaining such incredible individuals—Edwardo, Ana, Franco, Francisco, Krystal, Marco, Luis, and Julio C. and so many more familiar faces we see each year when we return. We’re deeply grateful for the hospitality, the beauty, and most of all, the people who make JW Marriott Cancun my happy place. Nos vemos el próximo año!
- mle3 (10/5): The best of the best! - From the moment we arrived, the level of service was outstanding! This is a gorgeous property. Completely relaxing and serene. Our entire trip, I found myself asking, “who are these people?” The staff across the entire property, in every capacity, are the best of the best. Almost everyone we met during our week were repeat vacationers at this property. We will definitely be returning and I look forward to our next trip!
- Joanna (8/5): -
- 758evelynt (10/5): Most comfortable, safe, and warm stay!! - This hotel is amazing! It’s beautiful, great views, but what really just brings everything together is the staff! The most caring, attentive, friendly people ever!! From the cafe, to valet, reception, servers at restaurants, and just anyone who I’d pass by, they were all so hospitable!! I am from the US and the type of hospitality I received in Cancun is one the US could never match honestly, the warmth and care is truly special there!! Also the cafe has the best food!! I love this hotel and can’t wait to return!! And yes I’ve already recommended it to all my friends and family!!
- marinasO3443EL (10/5): JW Marriott Cancun – Exceptional Service from Adrian, William, and Guillermo - Our family has been coming to the JW Marriott Cancun since my daughter was a baby, and she has celebrated every single birthday here. A huge reason we return year after year is the incredible team of Adrian and William at the cabana rentals, along with Guillermo Canto, Director of Operations. Adrian and William go above and beyond to make every visit truly special. They remember every detail from setting up the perfect cabana, decorating with my daughter’s favorite colors, organizing a piñata, and even ensuring everything is ready early in the day. We take a photo with them every year on top of all the decorations! They also make all of our dining reservations, and every time we go to dinner, the service and experience are flawless. Every cabana and meal is carefully coordinated to account for towels, drinks, food allergies, and personal preferences, making our family feel completely taken care of. The attention, thoughtfulness, and genuine kindness of Adrian, William, and Guillermo make the JW Marriott Cancun feel like home. They create magical, effortless, and unforgettable experiences we can’t recommend them highly enough!
- 657surajr (10/5): Excellent Luxury Property (and great value, too!) - Excellent property! We went in early-mid October 2025 which was low season, and the hotel was shockingly quiet (one attendant said they were at 30% capacity). We were extremely lucky with the weather, and our stay was perfect. The pool area was kept immaculately, rooms were spacious and clean, and every employee we interacted with was kind. (I asked for a microwave to heat up leftovers and they brought a microwave to my room!) Onsite restaurants were great, especially Sasi Thai and Gustino's Italian Grill, and the poolside food was great too. What stands out most is the value: we only paid ~$250/night for our 3 night stay. Food, drinks, and fees etc. for 2 was another $100/person/day, though we weren't being particularly conservative. We will be back!
- An (10/5): - Great people at the resort
- microtelculpeper (10/5): Great Experience! - I went with friends for my birthday and I have to say that this property was amazing and the staff was extremely accommodating. Roxana and the staff at Pizzeria 750 we so friendly. They even gave me a gift for my birthday! Definitely recommend this hotel!
- 699carll (10/5): Fantastic vacation as usual at the JW Marriott Cancun - Enjoyed another great visit to the JW Marriott Cancun. Always great as usual. Loved seeing the pool guys again Javier, William and Hidalgo and of course our good friend Freddy at the bar. Missed Atalia, but did see Brenda. Been here at least 13 times over the past 8 or 9 years and always a pleasure to see everyone. The service is always fantastic. Unfortunately the lobby bar was closed but is now open our friends at the JW have told us. Can't wait to see friends again as we booked the first week in December (Nov 29) for my wife's birthday and a room for our son and a friend. Looking forward to seeing all of our friends again.
- Heather (10/5): - Outstanding customer service, beautiful rooms and grounds. Will definitely stay again.
- SPF65 (10/5): My go too - Been staying at the JW for years… never a disappointment. I’m not a celebrity but l feel like one whilst l stay here. I know this hotel better than my own back yard. Fantastic, fantastic staff..…
- 473aleksp (10/5): Sweet solace! - Thank you for our lovely stay with your beautiful hotel! From all the staff many thanks you’s and especially our beach boys -big shout out to Manuel💛😘
- TessN37 (10/5): JW Marriott, great resort!!!!! - Nice resort, some unfriendly front desk staff but do not let this ruin your stay because most of the staff are super friendly and they will go out of their way to help you. The property itself is pretty, we've stayed at the Marriott before which is beside the JW and they used to be connected thru a bridge but they made Marriott an all inclusive I dont think you can go back and forth anymore. Anyway back to JW, there's a few construction while we're there it does not bother us but maybe why the rate is so reasonable. We got an upgrade to a suite and being a Titanium member we got the usual 2 free breakfast. There's also a few perks like wine testing, free coffee and some others but it maybe for everyone not just due to our status. Anyway bottomline, great resort, good restaurants, good beach service, tons of beach and pool chairs and umbrellas. What more can you ask for! Higly recommended!
- 852betsyg (10/5): Amazing Staff - Staff are amazing! They speak both English and Spanish! They treat everyone with respect and treat everyone equally! Manuel and Jacet are the best!!!
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