AnCasa Hotel Kuala Lumpur, Chinatown

Location: Jalan Tun Tan Cheng Lock, (off Jalan Bukit Bintang), Kuala Lumpur, 50050, Kuala Lumpur, MY

Star Rating: 4 Stars

Property Type: Hotels

About this Property

Important Information

Policies

Check-in: 03:00 PM - anytime

Check-out: 12:00 PM

Amenities & Facilities

• Meeting rooms
• Full-service spa
• Fitness facilities
• Free WiFi
• 24-hour front desk
• Luggage storage
• Concierge service
• Elevator
• Fitness facilities
• Conference space
• Breakfast available (surcharge)
• Safe-deposit box at front desk
• Porter/bellhop
• Full-service spa
• Meeting rooms
• Smoke-free property
• Tours/ticket assistance
• Free shopping center shuttle
• Self parking (surcharge)
• Banquet hall

Rooms Available

• Ancasa Floor

  1 Double Bed

  258 sq feet

  
  

  Internet - Free WiFi

  Entertainment - LCD television with satellite channels

  Food & Drink - Refrigerator, minibar (fees may apply), coffee/tea maker, and room service (limited hours)

  Sleep - A pillow menu

  Bathroom - Private bathroom, bathrobes, and a shower with a rainfall showerhead

  Practical - Safe, double sofa bed, and iron/ironing board; cribs (surcharge) available on request

  Comfort - Air conditioning and daily housekeeping

  Need to Know - Bed sheets not available

  Non-Smoking

  Max Occupancy: 3 (2 Adults)

  • Coffee/tea maker
  • Minibar
  • Shower
  • Safety deposit box
  • TV
  • Air conditioning
  • Hair dryer
  • Bathrobe
  • Refrigerator
  • Private bathroom
  • Slippers
  • Satellite channels
  • Bidet
  • Sofa bed
  • Bottle of water
  • Room service (limited hours)
  • Daily housekeeping
  • Free WiFi
  • Pillow menu
  • Rainfall showerhead
  • Bed sheets not available

• Deluxe Twin Room

  2 Twin Beds

  Internet - Free WiFi

  Entertainment - LCD television with satellite channels

  Food & Drink - Refrigerator, coffee/tea maker, room service (limited hours), and free bottled water

  Bathroom - Private bathroom, slippers, and a shower with a rainfall showerhead

  Practical - Safe and iron/ironing board; cribs (surcharge) available on request

  Comfort - Air conditioning and daily housekeeping

  Need to Know - Bed sheets not available

  Non-Smoking

  Max Occupancy: 3 (2 Adults)

  • Coffee/tea maker
  • Shower
  • Safety deposit box
  • TV
  • Air conditioning
  • Hair dryer
  • Refrigerator
  • Private bathroom
  • Slippers
  • Satellite channels
  • Bidet
  • Bottle of water
  • Room service (limited hours)
  • Daily housekeeping
  • Free WiFi
  • Rainfall showerhead
  • Bed sheets not available

• Superior Twin Room

  2 Twin Beds

  258 sq feet

  
  

  Internet - Free WiFi

  Entertainment - LCD television with satellite channels

  Food & Drink - Refrigerator, coffee/tea maker, room service (limited hours), and free bottled water

  Bathroom - Private bathroom, bathrobes, and a shower with a rainfall showerhead

  Practical - Safe and iron/ironing board; cribs (surcharge) available on request

  Comfort - Air conditioning and daily housekeeping

  Need to Know - Bed sheets not available

  Non-Smoking

  Max Occupancy: 3 (2 Adults)

  • Coffee/tea maker
  • Shower
  • Safety deposit box
  • TV
  • Air conditioning
  • Hair dryer
  • Bathrobe
  • Refrigerator
  • Private bathroom
  • Slippers
  • Satellite channels
  • Bidet
  • Bottle of water
  • Room service (limited hours)
  • Daily housekeeping
  • Free WiFi
  • Rainfall showerhead
  • Bed sheets not available

• Junior Suite

  1 Double Bed and 1 Queen Sofa Bed

  516 sq feet

  
  

  Layout - Bedroom

  Internet - Free WiFi

  Entertainment - LCD television with satellite channels

  Food & Drink - Refrigerator, minibar (fees may apply), coffee/tea maker, and room service (limited hours)

  Sleep - A pillow menu

  Bathroom - Private bathroom, bathrobes, and a shower with a rainfall showerhead

  Practical - Safe and iron/ironing board; cribs (surcharge) available on request

  Comfort - Air conditioning and daily housekeeping

  Need to Know - Bed sheets not available

  Non-Smoking

  Max Occupancy: 5 (4 Adults)

  • Coffee/tea maker
  • Minibar
  • Shower
  • Safety deposit box
  • TV
  • Air conditioning
  • Hair dryer
  • Bathrobe
  • Refrigerator
  • Private bathroom
  • Slippers
  • Satellite channels
  • Bidet
  • Bottle of water
  • Room service (limited hours)
  • Daily housekeeping
  • Free WiFi
  • Pillow menu
  • Rainfall showerhead
  • Bed sheets not available

• Superior Double Room

  1 Queen Bed

  Internet - Free WiFi

  Entertainment - LCD television with satellite channels

  Food & Drink - Refrigerator, coffee/tea maker, room service (limited hours), and free bottled water

  Bathroom - Private bathroom, slippers, and a shower with a rainfall showerhead

  Practical - Safe and iron/ironing board; cribs (surcharge) available on request

  Comfort - Air conditioning and daily housekeeping

  Need to Know - Bed sheets not available

  Non-Smoking

  Max Occupancy: 3 (2 Adults)

  • Coffee/tea maker
  • Shower
  • Safety deposit box
  • TV
  • Air conditioning
  • Hair dryer
  • Refrigerator
  • Private bathroom
  • Slippers
  • Satellite channels
  • Bidet
  • Bottle of water
  • Room service (limited hours)
  • Daily housekeeping
  • Free WiFi
  • Rainfall showerhead
  • Bed sheets not available

• Deluxe Double Room

  1 King Bed

  258 sq feet

  
  

  Internet - Free WiFi

  Entertainment - LCD television with satellite channels

  Food & Drink - Refrigerator, coffee/tea maker, room service (limited hours), and free bottled water

  Bathroom - Private bathroom, bathrobes, and a shower with a rainfall showerhead

  Practical - Safe and iron/ironing board; cribs (surcharge) available on request

  Comfort - Air conditioning and daily housekeeping

  Need to Know - Bed sheets not available

  Non-Smoking

  Max Occupancy: 3 (2 Adults)

  • Coffee/tea maker
  • Shower
  • Safety deposit box
  • TV
  • Air conditioning
  • Hair dryer
  • Bathrobe
  • Refrigerator
  • Private bathroom
  • Slippers
  • Satellite channels
  • Bidet
  • Bottle of water
  • Room service (limited hours)
  • Daily housekeeping
  • Free WiFi
  • Rainfall showerhead
  • Bed sheets not available

Guest Reviews

• Cheryl (6/5): Good location - Hotel location is very good and the highlight of our stay. Minutes to food and street shops. The reception staff seem to be new or not trained well. Check in and check out is slow. Rooms could definitely use some maintenance. Moldy spots in the bathroom, chips on furniture, stains on toilet seat. These small touches took away from the comfort level as it didn't feel “clean”. The beds were comfortable and the air conditioning was good. Overall, for what you pay its worth it, but would look at other options in the future
• KRISHNA (10/5): - Conveinient location and good hospitality and happy to return back
• Sung Chi (8/5): - I like the location of the hotel because it's very near the China Town KL. I think the quality of breakfast of this hotel should be improved.
• Yeow Heng (6/5): - We always stayed in ts hotel basically bcos we r familiar with ts area n is near to the temple we go for prayer. The only point l dislike is the central Aircon which is far too cold even when rm's unit is set to lowest fan at 30degC. Ts time l m pleased they allotted us a room with window facing main road, contrary to 6 mths ago with back view looking at school class room.
• Anning (4/5): - Not enough lighting
• David (10/5): - The hotel is in a great area on the edge of Chinatown and has great facilities. The staff are very attentive and helpful.
• Kay Wee (8/5): - Nice decent hotel near Chinatown area. Lots of eateries around the hotel. Check in process using counter service plus self-check in kiosk doesn't seem efficient.
• Ida (10/5): - What can I say. Excellent in every way.
• VIJAYA LAKSHIMI (10/5): - Central can go anywhere easy
• JJJVT (2/5): Don’t stay here - The hotel is basic and not a very welcoming experience. The breakfast was unappetizing and the pool was dirty. There was no room service for two days and we had to use wet towels. I asked the front desk for information and no one understood my requests. I would not stay here if you wanted to enjoy KL.
• Caroline (6/5): - Best thing: location. Bed sinking on one side. New sheets torn. Lifts are really slow. Water pressure fr shower slow. But staff are ok. Hotel needs an upgrade.
• jackthebagman (10/5): Ancasa Return Satisfied Guests. - We were long stay guests at Ancasa Chinatown for several months and were highly satisfied with our whole time there, 5/5 for; Reservations Concierge Check In Front Counter Reception Room Standard and Hygiene Hotel Restaurant Quality of Food and Beverage Housekeeping Car Parking Check Out All the staff are efficient and pleased to assist. The location is close to MRT, GOKL and LRT. We can highly recommend this hotel.
• HelloWorld_50 (2/5): Do not stay. Not worth the money for standard of hotel. - Stayed for 7 days. Worse hotel that we have ever stayed. We had issue at time of check in that they made us paid "Tourist tax fee" that was already included in the initial payment. Showed them the reciept of payment that has Tax and Service fees. They still made us pay. Eventually did get our money back after I spoke to Agoda customer service. It was a hassle to be doing this while you're supposed to be on holiday. Then found our connecting rooms not cleaned as should be. All pillows in both rooms had stains and moulds on the pillow and also on the cover itself. The toilets smelled of urine. So strong that it permeate through out the room. Only if I could capture the odour of the room to show! The doona covers and bed sheets smelled. Water in the bathroom sink runs yellow. It was very late in the night by the time we checked in, obviously we were tired. Then found these issues, it puts us off straight away. I went to complaint to management at front desk. Found them to be unhelpful, not apologetic about the condition of the rooms. Instead I was told it's normal for the water to run yellow then it will clear. Seriously what the heck! Then I was told that the pillows and bed linens have been changed. Until I showed the night duty manager the photos of the moulds and stained pillows. I asked her, would she sleep on them herself? She just kept quiet and asked what I would like to do.....like seriously. I also told her about the smells of the room due to the toilet ( every 5 to 10 mins, we would whiff a strong odour of poop and urine). The flush part of the toilet have green stains on them (in both rooms). Let just say overall, management that I've dealt with has no customer service skill, poor communication with their housekeeping staff nor understand English well. It was so frustrating. Night house keeping staff are lazy and didn't even want to do anything. Showed housekeeping the stained covers and pillows and got told that it is cleaned. He was even upset at us for asking him to get us new pillows and covers and change the sheets. We had to change the pillows and put in the cover ourself once I insisted on changing everything and made an issue out of the status of the room. They never vacuum the floor. Every day it just get sprayed with a deodoriser (ewww). Wanted to check out the first night we were there so badly but couldn't as it need to go through Agoda. Otherwise we won't get any refund. This dragged on until the 5th day as management didn't answer to Agoda complaint team. In the end no refund. Do not book this hotel unless you're desperate and don't care about the cleanliness of the room (clean standard is extremely poor) or into group tour. That's why they don't care about customer service nor deal with complaints because they rely mainly on group tour that stay there. Every 2nd day they would get multiple bus full of tourist from India. If I could rate this hotel less than 1 then I would. Only good thing is that it's in a convenient location to the main hub of Chinatown. But there are other good hotels around Chinatown than this. It shouldn't even be rated as 4 stars hotel. If you have kids like we do, it is not a place to stay!
• tankab2023 (2/5): The 4 star rating of the hotel is a scam. 8.1 in booking.com is also a scam. My faith in booking.com ratings is also gone after - Location is good. Beside location nothing was good. Had booked through an agent saying this is a 4 star hotel. Nothing 4 star in the hotel. I would not recommend this hotel if you are booking thinking you would get 4 star facilities. Dirty and smelly rooms. Dirty bathroom. Dirty room amenities like cups, spoons and water kettles. Very poor service.
• Luna (8/5): - Customer service
• Danielle (10/5): - Fabulously walkable location for Chinatown and Central Market. Solid and well-built, for the area it feels swanky, quiet and reassuring. Many rooms have gorgeous city views. I loved the active temple of Ganesh across the street. Rooms can be a tiny bit tired in the details: wood of doors near floor can be worn, patina on finishings a bit worn but nothing too concerning for that price range and location.
• Yew Nghee (8/5): - limited buffet breakfast spread. Can be improved.
• Verified traveler (4/5): Maintenance & Housekeeping - Front Office: Excellent service; the staff were friendly and helpful. Housekeeping: After cleaning, the room was left without bath towels, face towels, hand towels, or a mat towel. When requested, they provided pool towels instead. Maintenance: Poor condition. • The shower sliding door makes a loud squeaking noise. • The hand wash faucet splashes water back, causing the surrounding area to get wet, leading to water dripping and the tissue holder cover rotting. • The shower floor is slippery, and water pools after use because the area near the drain is higher than the rest of the floor.
• marcia (8/5): - Clean comfortable hotel in a good location. Great variety of food at the breakfast buffet but the coffee is a disaster. Only two coffee machines which do not work well, you have to queue and only get a small cup of coffee.
• Agos Sahmad (8/5): Breakfast - Breakfast have to do little bit better. The food is boring.
• marcia (8/5): - We felt safe and it is a convenient location for Chinatown and the historic area. Very few westerners in hotel and whilst there is a huge choice for breakfast there is not much European option. Pool and gym good.
• cam Hong (8/5): - Staff service for housekeeping is bad. Hotel should rate 2.5 - 3 star. Everyday continue asking for towels and staff not happy to deliver
• goaguy99 (8/5): Pleasantly Surprised... - I booked a double Deluxe room at the Ancasa hotel and was pleasantly surprised how good it was. Barring the size of the room ( its a bit small but OK for 2 adults) and the absence of bright lighting near the mirror in the bathroom making it difficult to see my face especially during shaving, I have no other complaints. Got check in the moment I arrived, Pleasant smiling staff, the room had everything I needed from a comfortable bed, to a/c thats great, iron board, fridge, TV ( no channels except for EURO news),hair dryer, an amazing Rain Shower that didnt make me want to leave, rooms being cleant everyday, complimentary water, and more. The location is superb, just a few minutes to Petaling street, a lot of eateries around, and to Kota Raya the discount shopping center and the the large MY Din, discount store. I also got the best rate for money exchanged at the money changers at Kota Raya. Do not exchange money at the Airport, the exchange rate is pathetic and the ATM cheats by charging a whoppng 10% extra charge which is ridiculous...dont ever withdraw money at the airport ATM. I wonded if the Government is aware how the banks are ripping of tourist arriving into KL. I took a cab from the airport to the Hotel from the Desk at the Arrival Hall and it costed me MYR 118. I also ate their special Nonya set meal at the Hotel which was a bargain at 27 MYR per person, and such large portions, I packed for dinner too. At the time of Check out, the guy at the reception came up, collected my bags, called for a taxi, and even loaded my luggage into the cab. I was very impressed. I would love to stay here again, and would highly recommend you staying here, but remember, the room is a bit small, but comfortable....good value for money !!! I also stayed at the Furama Bukit Bintang and suggest you read that review too....
• Jaco (8/5): - Close to China market
• meng eng (6/5): - It’s frustrating that every time we go to the gym, we have to pick up and return the key. The restroom is cramped, and they don’t provide face towels. The shower hose is not working and so is the safe. Plus, they only give us two hangers.
• jackthebagman (10/5): Ancasa Hotel KL - This is our fourth long stay at Ancasa, we've found the standards of service, accommodation,food & Beverage to be of a consistent high standard. Reservation confirmation is prompt, Checkin fast and friendly, rooms have been renovated with housekeeping being efficient and thorough, breakfast caters for all tastes and many nationalities, checkout is speedy. The friendly courteous staff make the Ancasa feel like we're at home.
• FozzieAD (8/5): 12 Nights of Pleasant Stay - Stayed for 12 nights. Great location, walking distance to most places. LRT, MRT in walking distance. Room service was good. Friendly reception. Complimentary parking. Breakfast menu is ok but mostly cold serve. Shower not so hot. Good room size with Merdeka 118 view. Breakfast at pool with KL Tower view. Front desk booked us taxi to KLIA.
• Love_Life_Sydney (8/5): Great location in Chinatown KL - This is a hotel frequented by guests from ASEAN nations. The rates are reasonable, if booked well in advance. On entry, the lobby looks grand. My room was cosy, and the bathroom even more cosier. We had a double deluxe on the 11th floor, with views of Menara Tower and one of the Petronas Towers. The night lights were a stunning display. Pros: The staff were simply outstanding. During our five-night stay, we were greeted with smiles at every turn. Location was fantastic for eating and shopping. Close to 2 light rails. Complimentary shuttle to Bukit Bintang and Suria KLCC. Two bottles of water everyday Cons: Only 2 bath towels are provided, no hand towels. Poor shower pressure. Pump packs produced tiny amounts of soap, and were almost empty. The shower curtain is about 4 inches too short and the water splashes out of the shower stall. A nice flat screen tv, but it was difficult to use the remote control. Volume was either very loud or mute, no other options. The channel changer was very difficult to use and we did not use the tv at all. Depending on the location of your room, it is not a quiet room. I did not mind the noise but you can clearly hear the traffic and the light rail which passes front of the hotel. The swimming pool is on the 2nd floor. It is a small pool and it is not for laps. You cannot bring towels from your room, and you cannot bring the swim towels back to your room. Your option is to dry off as best as you can at the pool, yet still dripping all the way to your floor. Exactly 2 tea bags and 2 instant Nescafe sachets. If you wanted extras, it is an extra $5. No in-room safe. Toilet rolls are very limited. Room service was ok. There was a used bathrobe left in the closet during the entire stay even though I pointed it out to the housekeeper. For the price we paid, this is a very satisfactory hotel. The price of the room outweighs the minor inconveniences. I would stay again. Tips: The hotel provides 2 one way trips to Bukit Bintang and Suria KLCC at 10:30 and 11:30 a.m. Use it. There is a return airport bus to and from KLIA to Pudu Raya, and it about MYR$15. On arrival, ask for directions to the hotel (and exit where the buses exit) and when you are outside, it is less than 100m easy walk, even with heavy bags. Look up and you will see the large hotel's name. In Pudu Raya itself, there are small clothes vendors (shirts, t-shirts, local dresses) that cater to the local masses. Some are quite reasonable in quality e.g. a collared t-shirt $15, men's short sleeve between $20-$30. Petaling Street: Fake products galore. Too many food choices. Along Kota Raya shop front, there are cobblers that will repair your shoes for an reasonable amount. Use a Grab taxi app. You can pay cash or load your app with a credit card. I laughed when some street taxis quoted exorbitant amounts.
• Arjun (6/5): - Its pretty basic for a superior room toilet stinks
• Shankaran (8/5): - Very central location in KL to get around if needed. Highyly recommended.
• sumit (8/5): - Very nice location… nice rooms and breakfast options.
• Bee yian (6/5): - When I place “do not disturb “ sign on the door on my second day. And your housekeeping doing my room when I’m out with the “do not disturb”sign on door? In March when I stay in your hotel, there is sign hang on door and they never clean the room. So what the standard for room make up?? To hang sign or don’t hang sign???? Luck there is nothing missing. And my room stay I only have 2 hanger?? There is no more shower gel and when room cleaning, they never replace? Is the second time I’m stay in your hotel..
• WENTONG (10/5): - good service
• Wentong (10/5): - good quality
• David (8/5): - Decent economy hotel with helpful staff on Reception. Close to a public transport hub so one can traverse KL cheaply, fast and effectively.
• Shankaran (8/5): - Very good location, central to everything. Close to restaurants, bukit bintang , KLCC , Petaling St etc. Great location to experience the nightlife too.
• nurhafizahj2018 (6/5): Average with poor food service - A slightly above average hotel. Lobby looks great and room is considered quite nice. However, my family had issues with the mini fridge, tv (no sound) and all of us were not provided toothbrushes and had to ask from room service. Food service was especially bad, being slow (took nearly an hour for just one dish and drinks) and with improper service etiquette and messing up food orders. This happened on our first day and last day there. Swimming pool was also underwhelmingly small. Would not recommend for anything longer than a couple day's stay.
• Daniel (10/5): - The hotel is good
• joselito (10/5): happy traveler - it was very nice no complains, the ladies at the front desk where very helpful thanks.
• 572farish (2/5): VERY BAD EXPERIENCE - Very unpleasent manager. worst decision ever made. full of curry. because of one issue that very simple to settle yet put the blame on customer. parking issue n mistake from manager, deposit not refund . its very unwelcoming . u make the worst day ever
• freespirit1950 (10/5): Definitely a great place to stay and within reach of the KL sights. - This hotel is situated in Chinatown only a few minutes walk from Petaling Street market, Central Market, Mydin discount store and in sight of PUDU Sentral bus station across the road. (buses direct to/from KLIA every hour or so for 15 MYR, better than KLIA Express IMHO when staying here) Every member of Ancasa's staff I met was very welcoming, helpful and professional from pool attendants, doormen, cleaners, reception teams etc. The 9th floor room I stayed in was clean and tidy with TV (some satellite channels) a fridge, kettle (tea/coffee) etc. The armchair was worn and stained and the shower drained slowly but reception staff noted my comments and maintenance arranged. There was plenty of hot water with good shower pressure. Wifi was strong although there was some difficulty logging on. I was given another password and the problem was solved. There were ample electrical sockets in the room. Security is good; uniformed doormen, keycard lift use etc. The restaurant was fairly large and appeared to be well run with a good menu but I did not have the opportunity to take any meals there. The swimming pool is about 25m x 5m so adequate for a relaxing short swim. Towels are provided and there a couple of sun-loungers. It should be remembered that Chinatown is not an upmarket area, it is somewhat rundown, although I found it to be safe and it can be a bargain hunters dream. There were plenty of places to enjoy the local food, some great others not so! That said, there are two metro stations within 10 min walk of the hotel for a short ride to KL Sentral and the many transport connections, shopping and high-end eateries there. I would happily recommend the Ancasa to friends and relatives for a stay in KL.
• KEVIN (8/5): - Good
• Curious31491798533 (8/5): Long stay with memorable experience - Great location. Very convenient to shopping and restaurants. Lack of laundry facility. Staff is very friendly and helpful. Always willing to lend a helping hand when you needed it. It’s the staff who have made our stay a lovely experience.
• Alice (8/5): - We’ve stayed in this hotel twice. The first time was when we first arrived in KL. The second time was the last part of our trip. We loved the location of this property and how convenient it is to almost everything we needed. The staff were very friendly and helpful with our needs. Everyone at the hotel went above and beyond to help us when we needed it. We are very grateful and appreciative to all of the great people who came forward to support and assist us. The only thing that I found very inconvenient is the lack of a laundry facility at the property. Due to some bad experiences in the past with laundry services offered at a hotel, we were weary of using the service. We preferred to do our own laundry and having a laundry facility at the hotel that you have a long stay would be so much easier. Nevertheless, we did have a very lovely time staying at this property despite of our situation. Much appreciation to all the staff at AnCasa hotel Kuala Lumpur.
• Fred (10/5): - I recommend this hotel
• Neil (8/5): Oh my... - We started our 4 days 3 nights stay on an absolute wrong foot. The check in was breezy though unnecessary. The reception was able to confirm our reservations but we were then led to the check in kiosk just to dispense the keys with the reception explaining the steps. I'm not sure if this is ideal as the average or most customers are not coming back enough to use the check in feature but it's not a hassle just a bit unnecessary. Ok then, we moved to our room which was a nightmare. The humid smell and the horrifying unclean carpet was so nasty. I see crumbs of titbits, chips and hair on the floor. I slipped into the bedroom slippers and was so mad. I had to pick them up with wet tissues. The fridge was without words possibly the worse I've come across. Beverage or some kind of liquid was congealed and I couldn't and wouldn't want to clean it myself. I called the staff and was told that it was tea milk. Honestly, that wasn't the question, I just wanted it clean not a forensic analysis of said liquid. Some time later I got a automated email from Hotel.com asking for my check in experience, I related the above scenario and io and behold I got a phonecall from the hotel staff 4 hours later explaining and expressing interest to come back immediately to vacuum the room. It was late and I was tired so no. But I asked to please do the room well the next day. That was a real plus. Immediacy and an earnest to remedy the situation. The free one off breakfast which was an attempt to apolo
• Simon (10/5): - Pleasant helpful staff . Good pool and gym
• Simon (10/5): - Friendly staff , clean Rooms and close to all amenities. We enjoyed ur stay although we had to move rooms due to people smoking next door!
• kevin (10/5): - The staff are all very friendly, rooms are clean, comfortable bedding, great location. My AC had a problem, bit they fixed it right away. Great stay
• Kwee Choo (4/5): - The lift is very slow, Monday morning we waited for more than 45 mins n still cannot get into the lift n end up we walk down. Plus on Sunday morning, saw a lady hand being stuck with the lift door n my nephew even help the security to force open the door for her hand to get out
• KWONG (8/5): - Location, room settings and service are excellent at this price range. The only problem is too cold air conditioning.
• Adam (8/5): Bathroom size and its lighting could be better. - The bathroom was small and it was difficult to maneuver in the bathroom when attempting to open or close the bathroom door. The lighting for the sink and mirror area was dim since the ceiling light was behind me while trying to shave. Lights placed around the mirror or above the sink will help this issue.
• Misato (8/5): - This hotel is located in Chinatown area, entrance is facing to the big street so easy to find. Very clean and nice hotel. The room is clean and comfortable. Shower sliding door made big nose to open.
• Dzakhir (10/5): - Good location
• Jakub (8/5): - A nice hotel with all you need and an outstanding restaurant. A small gym and pool were the reason I chose this place, and it did not disappoint.
• Thanunya Phetsuk and Casey (10/5): - Everything about this hotel was excellent. The staff were all friendly and very helpful with advice on where to go in the area. The room was cleaned daily and kept in perfect order. I will definitely stay here again.
• Nandhini (8/5): - Can be flexible in early check in requests
• Rajan (2/5): - The staff there was very helpful
• Rajan (2/5): - The front desk customer service is very good
• Suzann (10/5): - Very comfortable beds & pillows. The most helpful & friendly staff ever! Returned a second time because it was so great the first time!
• mebv (8/5): Great hotel,great surroundings, great staff - While the staff are amazing the housekeeping needs some attention.All the 3 nights we stayed there we had to either ask for toilet papers,fill the shampoo and annoying towels , a wonderful hotel but please pay attention to housekeeping. A suggestion: why do you have smart TV but blocked ?
• meb (8/5): - The property is near transit trains and bus,next to patiling markets and central market , walkable to all prominent buildings .
• Kavithaa (10/5): - Good service
• Bruno (10/5): - Nice hotel nice staff close to shhopping
• Tai Heung (4/5): Needs improvement - No hot water , no safety deposit box
• Mohammad Khaled (10/5): - Service
• Passenger07290352941 (2/5): WORST HOTEL EXPERIENCE I EVER HAD - We came in the hotel for 2 nights stay, on our trip Singapore - Bali- Kuala Lumpur - Europe. The staff is TERRIBLE. They all have blank faces, they don't even smile. They act like we are staying here for free and they are above us. They are not kind at all. Everything is so difficult, I had to go down 3 times to ask for someone to come and check the electricity in the room. They are sarcastic and rude. Especially the receptionists. THEY DON'T SPEAK ENGLISH. WE DON'T UNDERSTAND A WORD FROM WHAT THEY ARE SAYING. Their energy is so low and ugly, it makes you want to leave immediately. There is MOLD in the shower and on the shower curtain. The rooms smell of course - because the window is not opening. We had to buy air freshener. THERE IS NO HOT WATER. My friend got a cold because she took a shower and went for a breakfast in the dining area, where the AC is below 20 C. I'm writing this from my hotel room, counting the hours until I leave tomorrow. I'm first time in Kuala Lumpur, and I will never come back again. If you have to stay in this city, please look for a good hotel that will be CLEAN, with HOT WATER, and the staff will be nice. TERRIBLE EXPERIENCE, TOO BAD I CAN'T GIVE YOU 0 STARS HERE.
• Curiosity14461637427 (8/5): Pleasant experience every time - Numerous times staying here and they has always been a pleasant one. Quick check-in process, staff are very welcoming and friendly. Although there are only 4 lifts, waiting time is usually not that long. Certain part of the room are showing signs of old but still usable. Room felt clean as well. But window was not properly sealed & shut so there was sound leak. Walking distance to Petaling Street. Road in front can be quite jammed but still okay. I will definitely come back to this hotel.
• Ying (10/5): Exceptional service - Location of the hotel is superb. It is steps away from Petaling street where you can find all kinds of foods. It is walking distance to Merdeka square, Central Market, and best yet to Pasar Seni bus hub where you can ride free shuttle bus to KL Tower and Petronass twin tower. The staff was exceptional. They always greet you and open the door for you. On September 12 in the morning we were leaving for KLIA, we booked a taxi ride the previous day using AirAsia supperapp, for some unknown reason, our booking was cancelled last minute. A very kind lady staff working in the lobby (regrettably we didn't get her name) helped us to get a taxi and even negotiated a very reasonable price for our ride to the airport. We truly appreciate her help. We strongly recommend this hotel.
• Rajan (10/5): - Safe ,convenient and front desk staff are quick responding and helpful
• FARVINNISA (10/5): - The room was good. Clean, comfortable and quiet. Nice view facing Jalan Tun Cheng Lock. Ample underground parking. Walkable to street dining. Only inconvenience is need to validate the parking ticket each time going out and there is charge of RM10 for parking which is no big deal but just so that you aware. Overall highly recommended.
• Helium (10/5): - A very nice hotel with spacious room. The only thing may need improvement is the small size bathroom but still functional.
• Bernadette (8/5): - Reception Service is short handed. At the time of check in around 5pm only 1 staff attending to guests.
• Verified traveler (8/5): Ancasa Spa Hotel KL - We always come back to ts hotel bcos of it's convenient location at Chinatown. We hv been staying in ts hotel many years even when it was in their previous old name Impiana. We like it here bcos is easy to get local food fare around ts area and is not too far to walk to Bukit Bintang. Is also easy to catch the shuttle bus at Pudu Sentral to Genting. Our previous visit to Ancasa Hotel was 7 mths ago and ts time we noticed there's been some upgrading done. New elevator and new smart TV (till we need their staff to tell us functions on remote control bcos we are not smart enough to ise it, lol!) Comfort of hotel room is satisfactory. Is compatible to the price we get from Hotel.com. Ts time hotel staff is extremely accomodating in our requests such as main street view, immediate change of bedsheets, quickly sent staff in to help with safe box and TV. The only complain is that their room's safe box is forever not ready to be used. Everytime we got to call and wait for their technician to come to reconfigure before it can be used. Anyway, overall, we are happy with the stay, especially their housekeeping staff who is polite and swift in his job. Ts time we recv a free nite stay from Hotel.com after hvg completed 10 nites bkg thru them over the years. Look fwd to our next free nite again since already hv 5 nites locked in record, good deal!
• Rajan (8/5): - The hotel and surrounding area
• Greenman692003 (2/5): Critters Galore!! - Bed Bugs, Two dead Cockroaches found on floor, Mold in the bathroom, No hot water in the shower, Rude and Indifferent Staff, When Room deficiencies were pointed out, definitely recommend to stay here.
• panosv990 (6/5): Great location but eveything else so-so - To start, the location of the hotel is great, right next to Petaling street market. And in general easy to get around with a Grab taxi. We also walked to the Islamic Museum, about 20-25 mins walk. On to the hotel then...we had a suite which had a double bed and a double sofa bed, great if you have small kids but I wouldn't want to sleep on that sofa bed myself. The main issue was cleanliness, while not "dirty dirty" it could certainly do with a better clean, the bathrooms in particular were quite sloppily done. Also, I'm not sure how new the hotel is but pretty much everything was in various states of disrepair, loose toilet seats, aircon half working in the living area and the for some bizarre reason some of the window frames were a bit bent and would not close properly (ie quite a bit of noise coming in from the street even though we were on a high floor). We didn't try breakfast as we preferred to venture out to the area around Petaling st so can't comment on that. The underground parking was also very convenient and only 10myr for the stay.
• John (4/5): - The toilet had cracks and stain and very dirty. The toilet papers, tea and coffee was not replenished everyday.Staff very rude . We extended our stay and on the last day staff didnt bother asking us or the manager . They just left the room dirty and simply checked us out.
• venelink2014 (6/5): Wasn't the good stay - Stayed for a 3 nights in this hotel, but wasn't good experience. The WIFI is very very poor, if you need to do some work, you can't. The room was overall ok. You can't open the windows for some fresh air, but you feel the need. Probably this is because of the safety on upper floors. The cleaning service is knocking on doors every morning sometimes before 9 am. The fitness ok, but very small. The bathroom was not very clean. The staff is ok and helpful.
• Heng Siew Tiang (10/5): - Clean and walkable to a number of places. Lots of food around.
• Mike (10/5): - The location was great
• Darshan (8/5): - I like location but facility inside room could be improved in terms clean room, replace used shampoo
• lavena90 (6/5): small things matter are big matters - Well centralized hotel ,staff are very polite And nice. specially security guard and concierge always showing smile and willing to help i stay firstly in room 903 facing the big new tower just wonderful good internet and nice quit view i back second trip i be given room 702 internet very very bad i cant believe the speed as turtle in hill and i cant do my work online every 2 or 3 minutes internet gone and need to wait ..i approach one lady in front office about internet issue just she say we look at that her body language and the her manner that our internet will never sorted up ....... room attendant always having issue with forget things as towel or hand towel or shower carpet daily somethings missing .....the most that i want to extend 4 days until 20 but due bad internet i ask front office lady that i want extend but change the room. Her answer simple do online and look for deluxe room...chasing the guests hahaha.... to back there i dont think as many small hotel clean hotels around with speedy internet and great rate.
• soebagij (8/5): Hotel in the heart of KL China Town - Hotel is old but until renovation still good and room is clean with all amenity a reception is kind Location is very good near from ton of food stall a restaurant . Petaling street just around the corner. Easy to fo around the city with public transport
• Cheak (10/5): - Not to 4dtars standards
• Khalid (10/5): - Thanks Ancasa
• Jeyapala (8/5): - It was a pleasant stay. Good service counter.
• Jemmy (6/5): - I find that the smells / incense at the corridors that eventually lead to rooms really overwhelming and over powering and at some stage made me dizzy
• Salahuddin (8/5): Good location, Nice view - The hotel is in a good location. We were given a room with a nice city view. Parking is available at the hotel but we have to pay a one-time charge of RM 10.
• rabhi (6/5): - Nothing to share
• Nizam (8/5): - Very nice place to stay in. The hotel is a very clean and friendly place with lots of amenities
• Md (10/5): Great experience - Amazing and comfortable
• Eng (8/5): - Strategic location, reasonable price. staff service not friendly
• Verified traveler (8/5): Nice stay - Good location, decent room, helpful staff, nice breakfast
• Verified traveler (8/5): - The hotel is good and location also nice but only one problem the lift breaks down only one lift to use everyone's waiting
• Rashda (2/5): - Great location, that’s the compliments over. The hotel is run like faulty towers, only one or two members of staff are remotely helpful. For instance how hard would it be to have a tea in the lobby, for ancasa extremely difficult, you can order in your room, but not drink tea in lobby! The dirty ness of this hotel is another level, the safe and wardrobe had a layer of dust, this did not move during my stay. Beds are made, fresh linen does not smell fresh. Pillows have a single cover, so the opening you can see the pillow and how dirty it has gotten. Bathrooms, well the showers are not cleaned, the sink is but not it’s surround. We complained on departure and the manager was only bother about the fact it took 3 hours to get toilet roll, he was content that others had complained about the cleanliness.
• muhammad (8/5): - Staffs are very helpful. Place of hotel is nice,near to petaling street. Room is okay to me. Would return to ancasa again.
• Verified traveler (8/5): - It very near to chinatown. So food is ez & good Water was too hot even turn to the cold water side. Ask the room service to check but was inform nothing can be done. When check was not given towel. Had to call room service to pass us.
• Verified traveler (8/5): - Good size room, but not especially clean. Had to request things like towels and shower gel. Construction work opposite the hotel is loud.
• Robert (8/5): - The staff were very willing to help. Close to all the things we needed.

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