Crowne Plaza Sydney Darling Harbour by IHG
Location: 58 Bathurst Street, Sydney, au
Star Rating: 4 Stars
Property Type: Hotels
About this Property
Rooftop Heated Pool and 24-Hour Fitness Centre
Enjoy a refreshing dip in the rooftop heated outdoor pool or keep up with your fitness routine at the 24-hour fitness centre during your stay at Crowne Plaza Sydney Darling Harbour.
Dining Options and Free WiFi
Indulge in a variety of dining experiences at the on-site restaurant, bar, and cafe, offering everything from breakfast to evening cocktails. Stay connected with unlimited free WiFi throughout the property.
Luxurious Guest Rooms and Amenities
Relax in spacious guest rooms featuring marble bathrooms, walk-in showers, and organic amenities. Unwind in style with contemporary decor, sofa areas, and modern technologies like Chromecast and Bluetooth speakers.
Book your stay at Crowne Plaza Sydney Darling Harbour now to experience these upscale amenities and convenient location near Sydney's top attractions.
Important Information
Please note that there is a1.9% charge when you pay with a Visa, MasterCard or American Express credit card and a 3% charge when you pay with a Diners Club credit card.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
Policies
Check-in: 03:00 PM - 12:00 AM
Check-out: 11:00 AM
Amenities & Facilities
- Guest education on local ecosystems and culture
- Electric bicycle charging station
- Fitness facilities (surcharge)
- Parking
- Non-smoking rooms
- Air conditioning
- Restaurant
- Room service
- Terrace
- Family rooms
- Pets allowed
- Lift / Elevator
- Luggage storage
- Express check-in/check-out
- Safety deposit box
- Fax/photocopying
- Tour desk
- Soundproof rooms
- Facilities for disabled guests
- Ironing service
- Car hire
- Packed lunches
- Currency exchange
- Non-smoking throughout
- Private check-in/check-out
- Shuttle service (additional charge)
- Concierge service
- Grocery deliveries
- Wheelchair accessible
- Kid meals
- Heated pool
- Baby safety gates
- Infinity pool
- Outdoor furniture
- Coffee Shop on site
- Fruits
- Shallow end
- Pet bowls
- Pet basket
- Visual aids: Braille
- Auditory guidance
- Staff adhere to local safety protocols
- Guest rooms disinfected between stays
- Cleaning standards that are effective against Coronavirus
- Physical distancing rules followed
- Hand sanitizer in guest room and key areas
- Cashless payment available
- Fire extinguishers
- First aid kit available
- Sanitized tableware & silverware
- Contactless check-in/check-out
- Invoice provided
- Guests can opt-out any cleaning services during stay
- Smoke alarms
- Shared stationery like menus, pens are removed
- Guest room sealed after cleaning
- Property cleaned by professional cleaning companies
- Physical distancing in dining areas
- Key access
- Food delivered to guest room
- CCTV outside property
- Process in place to check health of guests
- Access to health care professionals
- Screens / Barriers between staff and guests for safety
- Face masks for guests available
- 24-hour security
- Delivered food - securely covered
- Security alarm
- Thermometers for guests provided by property
- Key card access
- Mobile app for room service
- Pub crawls
- Happy hour
- Television in common areas
- Front desk (limited hours)
- Express check-in
- Free wired internet
- Snack bar/deli
- Self parking (surcharge)
- Pool sun loungers
- Fitness facilities (surcharge)
- Internet access
- Housekeeping on request
- Wine release events
- Reception hall
- Exercise/lap pool
- Secured parking
- Garage
- Swimming nearby
- Electric bicycle charging station
- Rooftop garden
- Guest education on local ecosystems and culture
- Vegetarian menu options available
- Bulk dispenser for toiletries
- Accessible shuttle
- No accessible shuttle
Rooms Available
-
Standard King Room - Disability Access
The spacious double room provides air conditioning, soundproof walls, as well as a private bathroom featuring a walk-in shower and a hairdryer. The unit offers 1 bed.
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Radio
- Refrigerator
- Desk
- Seating Area
- Toilet
- Video
- Private bathroom
- Heating
- Slippers
- Additional toilet
- Interconnected room(s) available
- Alarm clock
- Dining area
- Electric kettle
- Wardrobe or closet
- Coffee machine
- Linen
- Upper floors accessible by elevator
- Clothes rack
- Toilet paper
- Emergency cord in bathroom
- Shower chair
- Trash cans
- Wine glasses
- Cots
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Socket near the bed
- Accessible by lift
- Smoke alarm
- Key access
- Key card access
- Free gym access
- Single-room air conditioning for guest accommodation
-
Junior Suite, 1 King Bed, City View
1 King Bed
452-sq-foot room with city views
Layout - Separate sitting area
Internet - Free WiFi
Entertainment - 55-inch Smart TV with premium channels, Netflix, iPod dock
Food & Drink - Refrigerator, minibar (fees may apply), espresso maker, and electric kettle
Sleep - Pillowtop bed, premium bedding, a down duvet, a pillow menu, and blackout drapes/curtains
Bathroom - Private bathroom, deep soaking bathtub, and separate shower with rainfall showerhead and hydromassage showerhead
Practical - Laptop-compatible safe, iron/ironing board, and laptop workspace; rollaway beds (surcharge) and cribs (free) available on request
Comfort - Daily housekeeping and climate-controlled heating and air conditioning
Accessibility - Closed-captioned TV
Eco-friendly - Eco-friendly toiletries, eco-friendly cleaning supplies, energy-saving switches, and recycling bin
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 3 (3 Adults)
- Coffee/tea maker
- Minibar
- Telephone
- Hair dryer
- Bathrobe
- Refrigerator
- Desk
- Private bathroom
- Slippers
- Interconnected room(s) available
- Electric kettle
- Wardrobe or closet
- Toilet paper
- Bottle of water
- Shampoo
- Daily housekeeping
- Espresso maker
- Room service (24 hours)
- Designer toiletries
- Premium bedding
- Separate sitting area
- Turndown service
- Blackout drapes/curtains
- Separate bathtub and shower
- Free WiFi
- Down comforter
- Pillowtop mattress
- Pillow menu
- Deep soaking bathtub
- Rainfall showerhead
- Hydromassage showerhead
- Free cribs/infant beds
- Bedsheets provided
- Smart TV
- Soap
- Baby bath
- Laptop-friendly workspace
- Eco-friendly cleaning products
- LED light bulbs
- Restaurant dining guide
- Hand-held showerhead
- Closed captioned TV
- Height-adjustable showerhead
- Visual fire alarm
- Doorbell/telephone notification
- Lever door handles
- Toothbrush and toothpaste available
- Toothbrush and toothpaste not available
- Desk chair
- Energy-saving switches
-
Premium Room
The spacious double room offers air conditioning, soundproof walls, as well as a private bathroom featuring a walk-in shower and a hairdryer.
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Radio
- Refrigerator
- Desk
- Seating Area
- Toilet
- Video
- Private bathroom
- Heating
- Slippers
- Additional toilet
- Interconnected room(s) available
- Alarm clock
- Dining area
- Electric kettle
- Wardrobe or closet
- Coffee machine
- Linen
- Upper floors accessible by elevator
- Clothes rack
- Toilet paper
- Trash cans
- Wine glasses
- Cots
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Socket near the bed
- Accessible by lift
- Smoke alarm
- Key access
- Key card access
- Free gym access
- Single-room air conditioning for guest accommodation
-
Standard King Room
The spacious double room features air conditioning, soundproof walls, as well as a private bathroom boasting a walk-in shower and a hairdryer. The double room has carpeted floors, a seating area with a flat-screen TV, a mini-bar, a tea and coffee maker, as well as a dining area. The unit has 1 bed.
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Radio
- Refrigerator
- Desk
- Seating Area
- Toilet
- Video
- Private bathroom
- Heating
- Slippers
- Additional toilet
- Interconnected room(s) available
- Alarm clock
- Dining area
- Electric kettle
- Wardrobe or closet
- Coffee machine
- Linen
- Upper floors accessible by elevator
- Clothes rack
- Toilet paper
- Trash cans
- Wine glasses
- Cots
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Socket near the bed
- Accessible by lift
- Smoke alarm
- Key access
- Key card access
- Free gym access
- Single-room air conditioning for guest accommodation
-
Standard Room
The spacious double room offers air conditioning, soundproof walls, as well as a private bathroom boasting a walk-in shower and a hairdryer. The double room has carpeted floors, a seating area with a flat-screen TV, a mini-bar, a tea and coffee maker, as well as a dining area.
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Radio
- Refrigerator
- Desk
- Seating Area
- Toilet
- Video
- Private bathroom
- Heating
- Slippers
- Additional toilet
- Interconnected room(s) available
- Alarm clock
- Dining area
- Electric kettle
- Wardrobe or closet
- Coffee machine
- Linen
- Upper floors accessible by elevator
- Clothes rack
- Toilet paper
- Trash cans
- Wine glasses
- Cots
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Socket near the bed
- Accessible by lift
- Smoke alarm
- Key access
- Key card access
- Free gym access
- Single-room air conditioning for guest accommodation
-
Junior Suite
This suite features a iPod dock, seating area and bathrobe. Premium Deluxe room have bathroom set up as deep bath and shower, rest of the rooms just to be as just shower as per attached. Premium toiletries free of charge available in Premium - Deluxe room.
Max Occupancy: 3 (3 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Radio
- Refrigerator
- Desk
- Seating Area
- Toilet
- Video
- Private bathroom
- Heating
- Slippers
- Additional toilet
- Interconnected room(s) available
- Alarm clock
- Dining area
- Electric kettle
- Wardrobe or closet
- Coffee machine
- Linen
- Upper floors accessible by elevator
- Clothes rack
- Toilet paper
- Trash cans
- Wine glasses
- Cots
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Socket near the bed
- Accessible by lift
- Smoke alarm
- Key access
- Key card access
- Free gym access
- Single-room air conditioning for guest accommodation
-
Premium Queen Room with Two Queen Beds and City View
The spacious double room provides air conditioning, soundproof walls, as well as a private bathroom featuring a walk-in shower and a hairdryer. The double room features carpeted floors, a seating area with a flat-screen TV, a mini-bar, a tea and coffee maker as well as city views. The unit offers 2 beds.
Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Radio
- Refrigerator
- Desk
- Seating Area
- Toilet
- Video
- Private bathroom
- Heating
- Slippers
- Additional toilet
- Alarm clock
- Dining area
- Electric kettle
- Wardrobe or closet
- Coffee machine
- Linen
- Upper floors accessible by elevator
- Clothes rack
- Toilet paper
- Trash cans
- Wine glasses
- Cots
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Socket near the bed
- Accessible by lift
- Smoke alarm
- Key access
- Key card access
- Free gym access
- Single-room air conditioning for guest accommodation
-
Standard King Room with City View
The spacious double room offers air conditioning, soundproof walls, as well as a private bathroom featuring a walk-in shower and a hairdryer. The unit offers 1 bed.
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Radio
- Refrigerator
- Desk
- Seating Area
- Toilet
- Video
- Private bathroom
- Heating
- Slippers
- Additional toilet
- Interconnected room(s) available
- Alarm clock
- Dining area
- Electric kettle
- Wardrobe or closet
- Coffee machine
- Linen
- Upper floors accessible by elevator
- Clothes rack
- Toilet paper
- Trash cans
- Wine glasses
- Cots
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Socket near the bed
- Accessible by lift
- Smoke alarm
- Key access
- Key card access
- Free gym access
- Single-room air conditioning for guest accommodation
-
Premium King Room
The spacious double room features air conditioning, soundproof walls, as well as a private bathroom boasting a walk-in shower and a hairdryer. The double room has carpeted floors, a seating area with a flat-screen TV, a mini-bar, a tea and coffee maker, as well as a dining area. The unit has 1 bed.
Max Occupancy: 3 (3 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Radio
- Refrigerator
- Desk
- Seating Area
- Toilet
- Video
- Private bathroom
- Heating
- Slippers
- Additional toilet
- Interconnected room(s) available
- Alarm clock
- Dining area
- Electric kettle
- Wardrobe or closet
- Coffee machine
- Linen
- Upper floors accessible by elevator
- Clothes rack
- Toilet paper
- Trash cans
- Wine glasses
- Cots
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Socket near the bed
- Accessible by lift
- Smoke alarm
- Key access
- Key card access
- Free gym access
- Single-room air conditioning for guest accommodation
-
Premium King Room with City View
The spacious double room offers air conditioning, soundproof walls, as well as a private bathroom boasting a walk-in shower and a hairdryer. The unit has 1 bed.
Max Occupancy: 3 (3 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Radio
- Refrigerator
- Desk
- Seating Area
- Toilet
- Video
- Private bathroom
- Heating
- Slippers
- Additional toilet
- Interconnected room(s) available
- Alarm clock
- Dining area
- Electric kettle
- Wardrobe or closet
- Coffee machine
- Linen
- Upper floors accessible by elevator
- Clothes rack
- Toilet paper
- Trash cans
- Wine glasses
- Cots
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Socket near the bed
- Accessible by lift
- Smoke alarm
- Key access
- Key card access
- Free gym access
- Single-room air conditioning for guest accommodation
-
Standard King Room with City View - Disability Access
The spacious double room provides air conditioning, soundproof walls, as well as a private bathroom featuring a walk-in shower and a hairdryer. The unit offers 1 bed.
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Radio
- Refrigerator
- Desk
- Seating Area
- Toilet
- Video
- Private bathroom
- Heating
- Slippers
- Additional toilet
- Interconnected room(s) available
- Alarm clock
- Dining area
- Electric kettle
- Wardrobe or closet
- Coffee machine
- Linen
- Upper floors accessible by elevator
- Clothes rack
- Toilet paper
- Emergency cord in bathroom
- Shower chair
- Trash cans
- Wine glasses
- Cots
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Socket near the bed
- Accessible by lift
- Smoke alarm
- Key access
- Key card access
- Free gym access
- Single-room air conditioning for guest accommodation
-
Premium Queen Room with Two Queen Beds
The spacious double room features air conditioning, soundproof walls, as well as a private bathroom boasting a walk-in shower and a hairdryer. The unit has 2 beds.
Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Radio
- Refrigerator
- Desk
- Seating Area
- Toilet
- Video
- Private bathroom
- Heating
- Slippers
- Additional toilet
- Alarm clock
- Dining area
- Electric kettle
- Wardrobe or closet
- Coffee machine
- Linen
- Upper floors accessible by elevator
- Clothes rack
- Toilet paper
- Trash cans
- Wine glasses
- Cots
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Socket near the bed
- Accessible by lift
- Smoke alarm
- Key access
- Key card access
- Free gym access
- Single-room air conditioning for guest accommodation
Guest Reviews
- Mark (9/5): -
- Clarisse (10/5): -
- Vesna (2/5): Not what I expected - The only thing I liked was that it was close to DARLING HARBOUR and shops 1/ staff not professional. One says one thing and the others have no idea 2/ breakfast was horrible. Fruit tasted off. No big variety 3/ rooms and foyer runned down, carpet dirty 4/ service you get in Melbourne is 10 times better than what you get in Sydney 5/ can you please hire people who are Australian citizens not back packers from overseas that do not understand Australian standards and customers service
- Emily (10/5): Perfect - Clean, rooms were stunning & staff were happy to cater to any need Lack of professionalism from La Bella restaurant
- Muhammed (10/5): Great hotel for a short stay. Very convenient location. - Everything Nothing
- James (8/5): -
- Venu Suseela (10/5): -
- Matthew (7/5): - Location, cleanliness. Traffic noise from rooms should have been disclosed. Value for money felt a bit rich.
- TrafficTraffic (9/5): -
- Ronwyn (8/5): Great hotel for city visits. - I loved the convenient location. Close to Town Hall station, Bus services, China town, Darling Harbour and the shops. The swimming pool was clean, a comfortable temperature and a good length for laps. Loved the free Lindt balls at reception. On the first night there were no facecloths provided or makeup remover towelettes. They appeared with housekeeping on Day2. Only 2 coffee pods are provided each day. 4 or 6 would be reasonable.
- Marzieh (9/5): A wonderful stay - We had a wonderful stay at Crowne plaza Darling Harbour. We were particularly impressed by Silvia at reception. She was fantastic, warm, professional, and genuinely caring. It felt like she was not just doing her job, but truly wanted guests to feel welcomed and looked after. Thank you, Silvia, and thank you to the Crowne Plaza team. We really appreciated the experience and will definitely be back.
- Stephanie (7/5): - Location Mis communication about charging for breakfast
- Margherita (8/5): Nice hotel, very loud - The breakfast and the water refill station The room was very loud
- Jeanne (10/5): -
- Andrea (10/5): Fabulous - Clean, modern , great location and friendly staff
- Jennifer (10/5): -
- AXEL HARTMUT (10/5): Wir hatten eine tolle Zeit. - Super Lage, super Frühstück. Es war alles perfekt
- Merve (9/5): Overall was a good experience - Everything was great - staff was very kind and the environment was clean The check in time could be extended - we had to rearrange our schedule to ensure we checked in so we had access to the hotel later.
- Q1206EIkevinm (8/5): Aussie holiday - Very good location, in walking distance to the harbour. Hotel was very clean and tidy except when we visited the infinity pool on our last night where we found rubbish, towels ect not cleared away and also the pool was not heated (as we were told it should of been).
- Bethany (9/5): -
- Dylan (8/5): -
- mikebesner (10/5): One night near Darling Harbour - We had a one night stay after getting a cruise before flying home. Before hand we stayed near Circular Quay (awesome) and this time chose to stay near Darling Harbour. It’s an amazing g part of Sydney, and the hotel was nice. That being said we would personally prefer staying close to Circular Quay, we know that now. The hotel was easy to get to using public transit and had lots to offer very close by. But for OUR preferences we would stay closer to Circular Quay.
- Kerryn Mark (10/5): Would stay again - Excellent Location average. Scent in lobby and LG level too strong
- xiaowei (6/5): -
- H7516ZFadrianam (10/5): Nice stay - Perfectly located for short stays. Our room was generous in size, with a modern bathroom and very clean. Staff were outstanding and caring. Big thanks to Emilia. Overall, a very pleasant stay.
- Bhatt (8/5): Very good - Perfect location as walking distance to all attractions. Rooms were clean and comfortable. The breakfast was good but abit monotonous if you stay for few days. There was one old lady staff that seemed not too friendly, I asked to order some scrambled eggs for myself and wife and she rudely replied we can only let you order one main dish per guest. She seemed not very friendly with us whereas with other guests would smile etc. Probably doesn’t like Indians so much.
- chase_the_sun1 (10/5): Pleasant Stay - I was in Sydney for work and my stay was pleasant overall. Check in staff were all lovely and helpful. Got an early check in (2 pm) and late check out until 1 pm as a Platinum member Hotel’s location is fantastic, with easy access to Town Hall station and wide rangw of cafes, restaurants and shopping in the vicinity. If you’re into Japanese or Taiwanese snacks highly recommend checking out the Regent Shopping centre which is about a 5 minute walk from the hotel I stayed in a Premium King room and it ticked all the boxes for me for a one night stay, clean, spacious and modern. Only minor issue was the wifi login page wouldn’t open up on my tablet but worked just fine on my phone and laptop. In room amenities were all great. Be aware that being based in the city you will hear some construction noise during the day from your room. I was trying to have a late morning nap as I was up working before the crack of dawn but gosh it was too loud and interrupted my down time
- hayley (7/5): -
- Patricia (8/5): -
- Lynda (9/5): - Great location
- Lisa (10/5): -
- Chrisdwrt (8/5): Another quality Crowne Plaza - A quality CP in the heart of Sydney’s CBD. Well located to walk to Darling harbour, china town or the tourist bus routes. A decent bar with a wide selection of drinks. Breakfast was good even if the buffet section was a little narrow to allow the numbers to use it as intended. The hotel has a pool but the fight for loungers was disheartening at times. There was even a coffee shop within the reception area. Would stop here again if in Sydney.
- karen (9/5): -
- Amelia (10/5): -
- Debbie (10/5): A fantastic stay at the Crowne Plaza. We loved our two night stay - wish it had been for longer. Everything was perfect. - A wonderful hotel. Great location for us. Staff were amazing! Have no complaints at all!
- Julio (10/5): - Location and friendly staff.
- Masataka (7/5): -
- jaywE5823VT (8/5): Great location - Staff are friendly Location was great for us. Close to Town hall Station, walking distance to Darling Harbour, close to main City to shop, China Town also not too far to walk. Every thing was walking distance to where we needed to go. We were disappointed as the water in the pool was very cold considering it was written heated pool. There were others who just couldn't get into the pool. Shame beautiful sunny day but temperature of water was so icy. Lovely to see Easter egg next to the coffee and tea. Just the thought was very heart warming.
- jazzy7303 (10/5): Wonderful Hotel in a Convenient Location - Really enjoyed our 4 day stay at the Crown Plaza Darling Harbor. Hotel has a boutique feel in a convenient area. If you’re a first time tourist like us and reserve a ride on Big Bus Sydney, the bus stop is a short two block walk. Light rail to Circular Quay is also a two block walk. The walk to beautiful Darling Harbor is about a mile away. Very friendly staff and a nice restaurant and coffee shop on site. We highly recommend this Crown Plaza for your stay in Sydney.
- Vicky (7/5): - The pool area was great! The view! The window was filthy. No view does not mean it's OK to leave windows dirty and ours was filthy!!
- Lanlan.1 (10/5): -
- Sheri (8/5): -
- Lee (1/5): -
- Uerata (10/5): -
- steveautio (10/5): A great stay in Sydney - Our stay at the Crown Plaza Sydney Darling Harbor was special. The staff was so attentive and friendly. Emilia greeted us at the reception desk and immediately made us feel at home. She was absolutely wonderful! It is this type of service which makes your hotel great.
- Frank (10/5): -
- Steven (10/5): I want to come back!!!! - Nice hotel in good location. The staff was excellent but I would like to give a special mention to Emilia at the reception desk. She made our check in easy and over the course of the days we spent, she was absolutely wonderful. You are lucky to have such a professional and friendly staff. Emilia helped to make our stay in Sydney a memorable one. I thoroughly enjoyed my stay.
- natasha (10/5): - Clean spacious and central to everything
- Sri (9/5): - We like the food at dinner was beautiful,breakfast is average. Could be great if have big breakfast and have more choices
- Harjeevan Singh (5/5): not good - food they dont change bedshirt they just reverse it
- Amy (10/5): Fabulous, would stay again. - The bed, breakfast, the pool Nothing
- Lawler (10/5): -
- John (8/5): -
- Kimberley (7/5): -
- Terry (9/5): Very nice, comfortable and excellent service. - I particularly liked the comfort of the bed, shower, coffee maker, location and service—all of the workers smiled and had a “can do” service attitude. The mess the previous guests made at the pool with empty cans, bottles and towels. This was about 5pm.
- Matz_Monaco (8/5): Great Location & Beautiful Room – Service Needs Improvement - We stayed three nights at the Crowne Plaza Darling Harbour and booked a Junior Suite. The suite was spacious, modern, and very well equipped. Highlights included a Nespresso machine and high-quality Dyson products in the bathroom, which added a noticeable level of comfort. The hotel’s location is excellent, with many attractions easily accessible. However, there were some noticeable shortcomings in service. On one day, our room was not cleaned despite us being out for around six hours. Returning from a day out to an unserviced room is quite disappointing—especially in this room category, where greater attention to detail should be expected. In addition, the staff were unable to assist with a simple question about how to get to the Handa Opera on Sydney Harbour, which came across as somewhat unprofessional. Conclusion: Great location and a very nice room, but service falls short of expectations. Overall, just about 4 out of 5 stars.
- Marko (8/5): -
- Montanah (1/5): -
- 223melaniei (6/5): Basic for price charged, wont be returning - Short stroll to darling harbour. Rooms and amenities very basic. no freezer in mini bar so no ice. parking very expensive. tried to charge extra for parking on departure when we had already pre paid, no apology given. Heated pool was cold. Dont think we will be staying again as price does not represent value, amenities, or customer service given
- Dayna (8/5): 8 out of 10 - I love the pillows I have the best sleep, also services was really good, staff customer service is amazing, able to stay extra check out free of charge thumbs up I have to double check the bathroom amenities for toothbrush
- Mark Jay (4/5): Rooms really need improvement. putting us in a room for disabled and dirty is really the downside - close to shops rug is too old and seems dirty, the pillows were smelly and they put us in a room for diabled. i specifically ask for a nice room and view for my wife’s birthday but none of it mattered i guess.
- LeighC337 (10/5): Not up to standard of what we expect from IHG - I am an IHG Member and have stayed at many around the world ( several of their brands ) We booked to stay here for 5 night - the hotel sent me an email the day before requesting details of arrival/departure saying they value my custom and want to make as easy as possible - words with no follow up! When eventually got in room, not happy as a non smoking hotel and the previous occupier had smoked on the bed- smell on one side of a queen bed, there .was ash in the two mugs! Housekeeping came whilst out - obviously just cleaned with a cloth ( which they dropped in bathroom) When we came back my wife had to clean out with soap and hot water before drinking out of. Found it interesting the restaurant is only open on fri/sat - was told closed on friday due to no bookings - that says a lot ! Housekeeping is very sloppy and very inconsistent - the hallways on our level were very ordinary, lots of stains, etc. We never knew when they were coming and i felt it strange that not long after they did service our room on two occasions a girl, in uniform, knocked and started to open door and was shocked i appeared at the door and said sorry, bowed and walked away ( what the.....? ) On the positive side the breakfast is excellent and hotel is in a good position to see the sights.
- Joanna (8/5): -
- Nikita Naidu (10/5): - The location was very good, smack in the city. Good eating places around with a variety of choices. Buffet breakfast wasn't much of a buffet per say but other than that, loved it! 😊
- Yana (10/5): Great value for money - Very comfortable beds/pillows, the perfect amount of space - showing great value for money. All the staff was very lovely & helpful. Great hotel facilities & location. N/a
- Yolandi (10/5): Boutique stay in excellent location - Excellent location,pool,breakfast and rooms N/a
- CRYSTAL (10/5): Nice and clean - Good location and nice rooms Breakfast
- Bowerman (9/5): -
- brookesm2026 (2/5): Dreadful experience from beginning to end - Dreadful experience from the beginning. We booked 2 rooms with 1 accessible through our agent, Accessible Accommodation. I checked up front which was the quietest rooms in the hotel - I'd stayed there before so knew it was the ones overlooking Druitt Laneway which were the accessible rooms. I booked one of those and requested another of their quietest room from hotel reception (not the booking service). They said "all good". I also checked with reception directly for the best place for our driver to drop off/pick up - they said Druitt Lane where there was an underground carpark and a lift to reception. They said to buzz reception from the carpark and someone would come down to help with bags etc... this was 2 weeks before checkin date. The following week, I received an email offering that I could pay extra to ensure very quiet rooms, so I agreed. A week later we arrive by taxi, we tell the driver to go to Druitt Lane entrance to find that the lane is blocked off by some serious construction with deafening jack hammering - no underground parking area, no drop off zone, no lift, no buzzing reception to help with bags. Because there's no drop off area in front of the hotel either, the taxi had to drop us in a no-stopping zone in Bathurst street, one of the busiest streets in Sydney CBD. I went to check in at reception to find that the construction in Druitt Lane had already been happening for more than 3 weeks, ie while reception was telling me to use that as the drop off zone, underground parking lift to reception etc AND that our "quiet" rooms overlooked Druitt Lane. I asked when it would be finished expecting them to say something like "later today". They refused to answer, so I looked up the Sydney City Council website to find that it would continue for at least another 2 months. I complained to the manager and asked for other rooms away from the construction noise - she said they were fully booked and there were no other rooms - after more complaints, she said she could upgrade one of the rooms to "superior" which were facing Bathurst Street. I said "isn't Bathrurst Street incredibley noisy from traffice" She said yes but better than the jack hammering and that's all that's available. She said we were free to go to another hotel and they would provide a refund (we'd paid for the full 3 days). I said that wasn't satisfactory - that at that time of day, there would be no hotel rooms available in the vicinity with no notice. Further complaints regarding nothing put on hotel website to talk about jackhammering, being contacted to pay extra for quiet rooms, receptionist telling me to use Druitt Lane as drop off/pick up etc and she said "yes, I told the marketing department they should put a note on the website but they didn't want to turn guests away" !!!!! I gave my daughter the "upgrade" to Bathurst Street, which was incredibly noisy and I took the room over the construction which made noise including jackhammering from 7.30am - 4.30pm. As well, because there was no drop off/pick up zone in front of the hotel, my daughter was nearly run over by a speeding e-bike on the footpath. She ended up having terrible sleep (as I did) and panic attacks and still hasn't recovered nearly 4 months later. I complained to Accessible Accommodation immediately after returning and requested a refund from the hotel. They said they passed on our complaints several times with no response from the hotel. I've stayed in hotels all around the world in my and even 2 and 3 star hotels in developing countries have had better service than this.
- N1579MFannemarieg (8/5): A warm welcome from a modern and excellent value for money hotel in the centre of Sydney. - Hotel is in a great location and has good facilities. The pool, whilst small, was sufficient, as was the gym. Staff on reception were very welcoming and efficient. I would heartily recommend the breakfast- excellent choice, freshly cooked to order, in an attractive dining room with excellent staff. The room was large with 2 queen beds and a very good bathroom.
- PompeyJohnBear (8/5): Convenient Location. - As a hotel it is nice enough in a convenient position for Darling harbour and only a short walk to town hall station and George street light railway,the rooms are nice enough but not much better than a premier inn so expensive compared to premier inn hotels and we were lucky with the view from our room but a few people were moaning that their rooms had no view and were quite dark,Breakfast is very good with a decent buffet and main meals served fresh and hot to your table the only gripe I have with this is the fact they have family rooms on a bed and breakfast deal only to find out that you then have to pay for the children to eat breakfast ,even budget hotels give children free breakfasts when adults eat sadly this is why I only give it 4 stars the staff are friendly enough and fairly efficient but then for the room rate charged I would expect this to be the norm,nice swimming pool and convenient bar.
- Jacqueline (10/5): Delightful modern hotel in a great location - Loved the location, the delightful and efficient staff, the well provisioned rooms and the sensible pricing. Just one small comment on the bathroom towels - a bit thin and not very absorbent. Otherwise everything was perfect.
- Nisha (7/5): - Great design for the room, bathroom and very spacious. I had plenty of space to do my make up and hair and keep things away and not feel cluttered. for the room and amenities, & location wise I will definitely be back Room service food was disappointing. I placed an order- the food arrived within 10-15 mins and so quick! The food wasn’t cooked fresh, it was definitely re-heated. The pasta stuck to each other like it came out from a container. Definitely shouldn’t be that quick if it was made fresh, for the price you pay it should be made fresh.
- Ashleigh (1/5): The receptionist was an absolute letdown. - The receptionist
- Julie (10/5): A fabulous stay in the heart of Sydney :) - The hotel was really close to all attractions in an around Sydney. A short walk UP Bathurst St you reach the tram which took you straight to Circular Quay for Sydney Harbour bridge and the Opera House, loads of restaurants, shops etc on the way and once there. Tram costs are minimal, if only England could charge the same!! A ferry trip over to Manly was a fantastic day out. Nothing!
- Ruth (8/5): -
- Von (4/5): -
- Maria (10/5): Central to everything.. opera house, Chinatown, Darling Harbour and a short trip to the quay -
- fossati (10/5): -
- Harold (10/5): -
- Gwen (9/5): Good location. Lovely room. Delicious chocolates at front desk a very nice idea. Thanks for sharing! - We just had breakfast sandwiches and drinks from the coffee bar in lobby. Tasty. Maybe a bit more information about places within walking distance that might be suitable for senior aged couple.
- johntU2910SL (10/5): Hotel stay - Location was spot on handy to reach most places quickly. Room Was great shower especially. Used the pool once was also good towels provided great for an afternoon swim.
- Maria Mary (10/5): -
- Moises (9/5): The best location in Sydney - Great location, very close to Town Hall station, 3 blocks to Chinatown, 2 blocks to Darling Harbour. Nice and clean room Breakfast very good.
- António Henriques (10/5): - Da simpatia do staff, da localização, do excelente e variado pequeno almoço, do espaço do quarto, das comodidades do hotel em geral e da extrema limpeza. Nada a referir de negativo.
- Fiona (8/5): Very enjoyable - Location, staff, bed Drinks in hotel bar quite expensive even during happy hour. Reduce prices of beer and wine
- Joshua (10/5): Everything was perfect - Excellent customer service Beautiful rooms
- Aidan (10/5): Amazing stay, the staff were really welcoming - Extremely tidy, amazing staff NA
- BILL (8/5): I always try book here. It’s a wee bit dearer than the others. If I get a little bit of value for sure I stayed here all - Great position in Sydney friendly staff good beer on tap no, no whingeing good pub
- Maree (8/5): Great location to fill a day and night before boarding our cruise ship - Breakfast was amazing. Loved the roof top pool Entrance was hidden a bit
- Nyashadzashe Faith (8/5): -
- jlh792015 (6/5): Great hotel - except for housekeeping issue - Overall this hotel is very nice - great room, pool, location. Let down was that we didn't receive any housekeeping on one of the days, so came back from a day out to dirty cups and towels, unmade bed and no fresh towels etc. I made 3 attempts to get this resolved and all we got was some towels and coffee dropped off. Very disappointing because it was otherwise a great stay.
- E5058JAalp (10/5): Excellent Hotel - First was the staff in the reception as they went above and beyond to provide us excellent service. Also the room was excellent and highly recommend this hotel for guests looking for a place to stay
- Lesleyp23 (6/5): Good location, great food but be aware of ongoing building works - Good location close to city and transport hubs. A bit disappointed that even though we were staying 3 weeks , had booked directly with the hotel and were IHG members we were put in a dark room at the back of the hotel with building works going on outside. There is no mention on their website or when booking that building works were ongoing. We were moved to a better room after we complained . The rooms were smaller than we expected. However the food in the restaurant was superb and all the staff were very helpful and friendly .
- Andrew (10/5): Location was great - Location was perfect . Easy walk to darling harbour and easy walk to George st to catch tram to circular key Swimming pool was small and not enough lounges
- Chris (10/5): Perfection - Clean, great service. Parking was a bit confusing. However the hotel sorted it out quickly.
- Alessandro (9/5): -
- Andrew (9/5): Your staff are amazing and overall we loved our stay! - Property was amazing! When we were sitting under cover in the pool area, water from above rained down on us and it had a smelly dog scent.
- Mary (9/5): - A hotel that promotes an environmentally practice
- Ludovico Giovanni Maria (9/5): -
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