ibis London Excel-Docklands

Location: 9 Western Gateway, Royal Victoria Dock, London, gb

Star Rating: 3 Stars

Property Type: Hotels

About this Property

Important Information

Policies

Check-in: 03:00 PM - 12:00 AM

Check-out: 12:00 PM

Amenities & Facilities

• Electric bicycle charging station
• Parking
• Non-smoking rooms
• Restaurant
• Pets allowed
• Lift / Elevator
• Luggage storage
• Express check-in/check-out
• Safety deposit box
• Fax/photocopying
• Soundproof rooms
• Facilities for disabled guests
• Ironing service
• Non-smoking throughout
• Private check-in/check-out
• Shared lounge/TV area
• Wheelchair accessible
• Lower bathroom sink
• Emergency cord in bathroom
• Fruits
• Staff adhere to local safety protocols
• Guest rooms disinfected between stays
• Cleaning standards that are effective against Coronavirus
• Physical distancing rules followed
• Hand sanitizer in guest room and key areas
• Cashless payment available
• Fire extinguishers
• First aid kit available
• Sanitized tableware & silverware
• Contactless check-in/check-out
• Invoice provided
• Guests can opt-out any cleaning services during stay
• Smoke alarms
• Shared stationery like menus, pens are removed
• Guest room sealed after cleaning
• Property cleaned by professional cleaning companies
• Physical distancing in dining areas
• Food delivered to guest room
• CCTV outside property
• Process in place to check health of guests
• Access to health care professionals
• Screens / Barriers between staff and guests for safety
• Face masks for guests available
• 24-hour security
• Delivered food - securely covered
• Security alarm
• Key card access
• Television in common areas
• Front desk (limited hours)
• Express check-in
• Free wired internet
• Snack bar/deli
• Self parking (surcharge)
• Internet access
• Housekeeping on request
• Wine release events
• Secured parking
• Garage
• Electric bicycle charging station
• Vegetarian menu options available
• Bulk dispenser for toiletries

Rooms Available

• Accessible Twin Room

  The double room offers a tea and coffee maker, a wardrobe, as well as a private bathroom boasting a walk-in shower and a hairdryer. This double room has a carpeted floor, heating and a flat-screen TV with satellite channels. The unit has 2 beds.

  Max Occupancy: 2 (2 Adults)

  • Coffee/tea maker
  • Shower
  • TV
  • Hair dryer
  • Desk
  • Toilet
  • Private bathroom
  • Heating
  • Satellite channels
  • Additional toilet
  • Electric kettle
  • Tumble dryer
  • Wardrobe or closet
  • Upper floors accessible by elevator
  • Clothes rack
  • Toilet paper
  • Adapted bath
  • Emergency cord in bathroom
  • Shower chair
  • Cots
  • Shampoo
  • Conditioner
  • Body soap
  • Socket near the bed
  • Accessible by lift
  • Smoke alarm
  • Key card access

• Double Sweet Room by Ibis

  With free Wi-Fi, this room has a TV, tea and coffee making facilities, and a work desk. The private bathroom has a hairdryer.

  Max Occupancy: 2 (2 Adults)

  • Coffee/tea maker
  • Shower
  • TV
  • Hair dryer
  • Desk
  • Toilet
  • Private bathroom
  • Heating
  • Satellite channels
  • Additional toilet
  • Electric kettle
  • Tumble dryer
  • Wardrobe or closet
  • Upper floors accessible by elevator
  • Clothes rack
  • Toilet paper
  • Trash cans
  • Cots
  • Shampoo
  • Conditioner
  • Body soap
  • Socket near the bed
  • Accessible by lift
  • Smoke alarm
  • Key card access

• Twin Room

  With free Wi-Fi, this room has a TV, tea and coffee making facilities, and a work desk. The private bathroom has a hairdryer.

  Max Occupancy: 2 (2 Adults)

  • Coffee/tea maker
  • Shower
  • TV
  • Hair dryer
  • Desk
  • Toilet
  • Private bathroom
  • Heating
  • Satellite channels
  • Additional toilet
  • Interconnected room(s) available
  • Electric kettle
  • Tumble dryer
  • Wardrobe or closet
  • Upper floors accessible by elevator
  • Clothes rack
  • Toilet paper
  • Trash cans
  • Cots
  • Shampoo
  • Conditioner
  • Body soap
  • Socket near the bed
  • Accessible by lift
  • Smoke alarm
  • Key card access

• Double Room - Disability Access

  The double room provides a tea and coffee maker, a wardrobe, as well as a private bathroom featuring a walk-in shower and a hairdryer. This double room features a carpeted floor, heating and a flat-screen TV with satellite channels. The unit offers 1 bed.

  Max Occupancy: 2 (2 Adults)

  • Coffee/tea maker
  • Shower
  • TV
  • Telephone
  • Hair dryer
  • Desk
  • Toilet
  • Private bathroom
  • Heating
  • Satellite channels
  • Additional toilet
  • Electric kettle
  • Tumble dryer
  • Wardrobe or closet
  • Upper floors accessible by elevator
  • Clothes rack
  • Toilet paper
  • Adapted bath
  • Emergency cord in bathroom
  • Shower chair
  • Cots
  • Shampoo
  • Conditioner
  • Body soap
  • Socket near the bed
  • Accessible by lift
  • Smoke alarm
  • Key card access

• Premium Double Room

  Offering bathrobes, this double room includes a private bathroom with a shower and a hairdryer. The double room offers a flat-screen TV with satellite channels, a tea and coffee maker, a wardrobe, a carpeted floor as well as river views. The unit has 1 bed.

  Max Occupancy: 2 (2 Adults)

  • Coffee/tea maker
  • Shower
  • TV
  • Hair dryer
  • Bathrobe
  • Desk
  • Toilet
  • Private bathroom
  • Heating
  • Satellite channels
  • Additional toilet
  • Electric kettle
  • Wardrobe or closet
  • Coffee machine
  • Upper floors accessible by elevator
  • Clothes rack
  • Toilet paper
  • Cots
  • Shampoo
  • Conditioner
  • Body soap
  • Socket near the bed
  • Accessible by lift
  • Smoke alarm
  • Key card access

• Premium Twin Room

  Providing bathrobes, this double room includes a private bathroom with a shower and a hairdryer. The double room provides a tea and coffee maker, a wardrobe, a carpeted floor, a flat-screen TV with satellite channels, as well as river views. The unit offers 1 bed.

  Max Occupancy: 2 (2 Adults)

  • Coffee/tea maker
  • Shower
  • TV
  • Hair dryer
  • Bathrobe
  • Desk
  • Toilet
  • Private bathroom
  • Heating
  • Satellite channels
  • Additional toilet
  • Electric kettle
  • Wardrobe or closet
  • Coffee machine
  • Upper floors accessible by elevator
  • Clothes rack
  • Toilet paper
  • Cots
  • Shampoo
  • Conditioner
  • Body soap
  • Socket near the bed
  • Accessible by lift
  • Smoke alarm
  • Key card access

Guest Reviews

• Shanara (4/5): -
• Agota (8/5): -
• Tiago (9/5): -
• Tracy (10/5): It was a one night stay but would definitely book again. - Clean comfy and welcoming
• Oliver (8/5): - Perfect location for the excel center on yards away
• Daniela (6/5): - Il bagno
• Short (7/5): -
• Emma0110 (10/5): -
• Alicia (9/5): -
• Gisele (10/5): -
• Haydn (9/5): - The location , view from window , size of room , helpful friendly staff , value for money on my particular stay/date Nothing
• Phil (8/5): -
• Anna (9/5): -
• Alessandro (9/5): -
• Felizian (6/5): -
• Sonja (9/5): -
• Aman (10/5): -
• Anna (9/5): - kind staff, nice room, good location, good price the bathroom should be cleaner. The shower was a little dirty
• Greta (9/5): Puiki vieta trumpoms kelionėms - Puiki, rami vieta, draugiškas personalas. Viskas gerai :)
• Mohammed (1/5): - Nothing Freezing cold, television was not working, bathrooms have no locks and very old. Heaters not working, was told to change rooms, also very cold as heaters not on, tv didn’t come on, said technician coming over, came over and just dropped a heater off which didn’t work, so I checked out, paid for a room for only 3 hours. I need a refund
• Luca (9/5): -
• chris (6/5): - Location Heating wasn’t working Breakfast was average Bedroom was small
• Keana (8/5): -
• Federica (10/5): -
• Rida (10/5): - Mention spéciale pour THEO qui nous a super bien accueilli Rien
• Martin Mackenzie (10/5): Great Setting, Lovely Staff. - Great setting for hotel, lovely views. Staff were superb: really helpful and pleasant...couldn't do enough for you. Carpet needed changing in room.
• Mark (8/5): - Good location comfortable Price
• Amy-Leigh (7/5): Excellent location for the excel with comfortable beds. - Excellent location for the excel and the view of the river is amazing from certain rooms. Comfortable bed and clean rooms. The corridor cleanliness was a little suspect. Over the three days/two nights the corridor didn’t get cleaned (there was obvious room service cutlery and detritus in certain spots).
• Emre (9/5): -
• Stanislav (8/5): -
• Amelia (10/5): - Very good location. Nice view
• Newbury (8/5): Happy with our stay. We would stay there again - All good Directions from station and map could be better
• lola (8/5): Great hotel, in a practical area of London. Staff were amazing! - Staff at check in were helpful and friendly! Giving advice about how to get to the O2 area for the concert we visited for. Breakfast was good. The room was clean and tidy, and the hallways were quiet during the night which was great. It was close to tube stations, which we used to go to wherever we needed to go! to wherever we needed to go! The air-con adjuster unit in the room was very bright during the night which made it a little difficult to get a good night sleep. And the TV remote was testy when it was used during the evening.
• Bethney (10/5): -
• Michael (8/5): -
• Luke (10/5): Great fun ideal location great staff - Location and staff All was good
• Ralph (7/5): -
• Kris (8/5): -
• Achilleas_T (7/5): - Breakfast was good. Very small room, no fridge.
• ねがいぼしビンタ (10/5): -
• ILMC (9/5): -
• Nikolaos (7/5): 😀 - Staff was excellent, very helpful and polite. At the same time friendly and hospitable. Shower cable was a bit defected and the water wouldn't go through some times(room 544). Also the bathroom sink was clogged. There was no fridge.
• louisepF45CB (10/5): Friendly atmosphere - Azzy was brilliant, very friendly and welcoming
• Mary (9/5): -
• Sergio (8/5): -
• Louise (7/5): -
• Pauline (8/5): -
• cindyaF9390ZY (10/5): Great stay - Great stay for the weekend breakfast was lovely. A big shout out to Sully at breakfast polite, attentive & nothing was too much trouble a real credit to the hotel
• O9877RQstephent (10/5): Great stay - Sully and Nelo great hosts at breakfast
• katy (10/5): - Location close to the 02 arena, staff very helpful & polite, Very clean, breakfast was very good also. Would return. Thank you for an enjoyable stay
• oscar (8/5): -
• Kamal (3/5): - Good location, close to excel Bed not comfortable, room cleaning terrible. Food inedible
• Stephen (8/5): -
• Ina Beatrix (7/5): -
• Danut (7/5): -
• Brigitte (8/5): -
• mishlinevl (10/5): Satisfied - I am not one to write reviews but I had to drop a line when things cannot be left unsaid. This review recognizes the warmth, charm, professionalism, helpful and overall pleasant experience that Azzy provided during my stay. He ensured that we didn't get lost in our ventures outside, provided a review of the hotel amenities and ensured that our needs were met during the stay. Thank you. Ask for him whenever you visit the hotel.
• Sam (10/5): - Staff were friendly. Hotel was clean. Very comfortable and relaxing atmosphere. Perfect location for the Excel
• Stella (5/5): Just ok - Location to the excel arena It was shabby, didn’t feel clean and could do with new carpets and a lick of paint
• Rachele (8/5): -
• Clare (8/5): -
• lordl481 (10/5): Great - Nikhil was so helpful...my boyfriend lost his bag Nikhil helped Peter with Excel security to find it thanks so much Tom and Peter
• B5761WUpeterm (10/5): Staff - Nikhil was very pleasant and helpful with everything. Good representative for Ibis
• Edyta Irmina (10/5): - Posizione perfetta, viccinissima alla Fiera London Excel e i locali, restauranti. Bellissima paronama, zona silenziosa. Ottima colazione salata e dolce. La camera super confortevole (materasso, cusini)
• Eduards (9/5): -
• aikhengc (8/5): Great value stay with a stunning docklands view - I stayed at ibis London ExCeL Docklands during my trip to attend the Learning Technologies conference, and overall I had a very good experience. Although this is a budget hotel, I was pleasantly surprised to receive a room upgrade with a beautiful view. The view was genuinely stunning — almost like looking at a photo on the wall. It made the stay feel much more special than expected for this category of hotel. As an Accor Platinum member, I also enjoyed complimentary breakfast, which was a nice benefit and added good value to the stay. Another thoughtful touch was the coffee provided in the room. I usually wake up early and start work before breakfast, so having coffee ready in the room was something I really appreciated. The staff were friendly, and the overall service experience was positive. The location was also very convenient for my purpose, as I could simply walk to ExCeL London Convention Centre, which made attending the conference very easy and stress-free. This is not a luxury hotel, but for a budget stay it delivered well in terms of comfort, convenience, and value for money. I would give it 4 stars and would consider staying here again for future events at ExCeL.
• Alicia (8/5): -
• timoT6531UT (10/5): Friendly & Welcoming - I enjoyed my stay at the Ibis Hotel @ Excel……I was made to feel welcome…..and the staff were so friendly and helpful……a special mention to Nikhil & Happiness ……who were always so welcoming
• Karen (8/5): -
• Shamtally (9/5): - The staff were friendly and supported where they could to make The London Marathon an enjoyable day. Bit confusing with room temperature, had to get up and change it in the night.
• Gabriel (8/5): -
• chelseacM7774NQ (10/5): Customer service 10/10 - the service at this hotel was absolutely amazing and this is mostly aimed for azzy. Azzy was incredibly helpful and patient and was always welling to help us and show us around. Thank you so much for this excellent service. 10/10 experience.
• Nathalie (5/5): - That we only stayed one night. I felt like I needed house shoes, the floor looked dirty. It was quite rundown for the price we paid.
• Shaun (4/5): - The views from the room. The TV and heating didn't work in the first room and there was a hole in the shower head cable of which we told the staff before we went out into London and found out a few hours later that the shower head cable was not done so we had to change rooms
• Antonio (7/5): -
• Julie (8/5): -
• Laura (8/5): -
• toscano (8/5): Ottima posizione - La vicinanza al centro excel e ai servizi di trasporto Non c'è un piccolo frigo in camera. Il bar non è sempre aperto soprattutto di mattina.
• M (9/5): Staff were most helpful, happy and very accommodating. Would definitely stay there again - It was close to where we needed to be. The TV wasn’t “tuned” into any channels and difficult to work out
• Backoffice (9/5): -
• lorenzomB3472DP (10/5): Relaxed atmosphere and kind staff - Participating in an event at the Excel this is an optimal location. Hotel with a relaxed atmosphere, all essentials present and very kind and helpful staff. Good breakfast.
• Steven (8/5): -
• Juan (9/5): Buenas relación calidad precio cerca de metro, cablecar, Excel y O2 Arena - El hotel está retirado del centro, unos 30 minutos con la Elizabeth Line. Está perfecto si vas a alguna feria en London Excel o a algún evento en el O2 Arena. Tiene muy buena relación calidad precio normalmente. El desayuno está bastante bien a mí hija le encantó la maquina de tortitas. Se echa en falta que el secador del pelo no se pueda enchufar en el baño, también que no haya lo típico de utensilios de aseo.
• Karen (6/5): Could be better, was fine for what we needed - Friendly staff in the reception, bar and breakfast area. Great location for us Electric went off whilst we were out. Room didn’t get cleaned, we stayed 3 nights, one day the bed was made and fresh towels put in but no dirty cups, glasses were removed and bathroom was Not cleaned. TV wouldn’t work on the last night
• Svante (8/5): -
• Richard (10/5): Good location and value for money - Good location for Excel Cost and location
• Michael (7/5): -
• Neil (8/5): Suitable for the occasion - Location to excel Overpriced for the style of room
• Aaron (9/5): -
• Jillvanni (6/5): Oke - De locatie, je kon snel naar alle transport hubs Vlekken in de gordijnen, kamer niet echt goed schoongemaakt
• ILEKTRA (10/5): -
• ILEKTRA (10/5): -
• Marta (10/5): -
• Denise (8/5): I've booked again for business - location rooms and staff very good - location and Staff Breakfast - it was so busy unable to get what wanted as normally gone
• Marta (10/5): -
• Louise (10/5): Very nice place to stay - Location is great, friendly staff and the place is clean and comfortable None
• Renato (2/5): Overall, a very disappointing experience. - On a positive note, the personnel were very friendly and polite throughout the stay, which I appreciated. Unfortunately, good service alone cannot compensate for the poor room conditions. Very disappointed with my stay at Ibis. For nearly €500 per night, I expected a clean and comfortable room, but the reality was far below acceptable standards. The room was beneath all expectations: there was mould and fungus present, and there were liquid residue marks on the walls. Cleanliness was clearly not taken seriously, and that is simply not acceptable at any price point, let alone this one. The breakfast was good in terms of taste, but there was not enough quantity of several items, so choices quickly ran out.
• Christina (7/5): Overall great stay - The room itself was good. Location was great as we were attending an event at the Excel Centre, we didn't eat at the hotel but did spend an evening in the bar which was fine. The mattress in our room we found to be too hard for us and so sleep was intermittent.
• Debra (10/5): -
• king (10/5): -

Photos