The Crown London
Location: 142-152 Cricklewood Broadway, London, England, NW2 3ED, London, GB
Star Rating: 4 Stars
Property Type: Hotels
About this Property
Experience a perfect blend of comfort and elegance at The Crown London, your ideal retreat in the heart of Cricklewood.
Exceptional Dining
Savor the rich flavors of Pan-Asian cuisine at our PanAsia Restaurant, or enjoy the cozy atmosphere of our coffee shop/cafe. With 24-hour room service and two vibrant bars/lounges, delightful dining options await at any hour.
Spacious Event Facilities
Planning a conference or special event? Our hotel features over 4,400 square feet of versatile meeting spaces, including six well-equipped rooms and a grand banquet hall, ideal for any occasion.
Comfortable Accommodations
Relax in one of our 152 air-conditioned rooms, each featuring a plush pillowtop bed and modern amenities including flat-screen TVs and complimentary internet access, ensuring a restful stay.
Book your stay at The Crown London today and let us create unforgettable memories for you!
Important Information
- Up to 2 children 2 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
- The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
- Parking height restrictions apply.
- Cashless payment methods are available for all transactions.
- Contactless check-in and contactless check-out are available.
Policies
Check-in: 03:00 PM - 03:00 AM
Check-out: 11:00 AM
Amenities & Facilities
- Health or beauty spa nearby
- Proposal/romance packages available
- Express check-out
- Free WiFi
- 24-hour front desk
- Luggage storage
- Express check-in/check-out
- Wheelchair accessible
- Elevator
- Conference space
- Bicycle rentals nearby
- Hiking/biking trails nearby
- Breakfast available (surcharge)
- Safe-deposit box at front desk
- Express check-out
- Mountain biking nearby
- Smoke-free property
- Wedding services
- Tours/ticket assistance
- Wheelchair accessible parking
- Snack bar/deli
- Parking (limited spaces)
- Self parking (surcharge)
- Computer station
- Housekeeping on request
- Proposal/romance packages available
- Banquet hall
- LED light bulbs
- Eco-friendly cleaning products used
- Casino nearby
- Health or beauty spa nearby
- Wheelchair-accessible van parking
- Wheelchair-accessible spa
- Wheelchair-accessible pool
- Secured bicycle storage
- Bicycle parking available
- Coworking spaces
Rooms Available
-
Suite, 1 King Bed, Non Smoking
1 King Bed
Layout - Separate sitting area
Internet - Free WiFi and wired internet access
Entertainment - 26-inch flat-screen TV with satellite channels
Food & Drink - Coffee/tea maker, electric kettle, and 24-hour room service
Sleep - Pillowtop bed and bed sheets
Bathroom - Private bathroom, shower/tub combination, free toiletries, and a hair dryer
Practical - Laptop-compatible safe, iron/ironing board, and desk
Comfort - Air conditioning and daily housekeeping
Eco-friendly - LED light bulbs
Need to Know - Housekeeping on request
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- TV
- Telephone
- Air conditioning
- Hair dryer
- Desk
- Private bathroom
- Satellite channels
- Interconnected room(s) available
- Electric kettle
- Wardrobe or closet
- Daily housekeeping
- Room service (24 hours)
- Separate sitting area
- Free WiFi
- Pillowtop mattress
- Bedsheets provided
- LED light bulbs
- Desk chair
-
Family Room, 2 Double Beds, Non Smoking
2 Double Beds
Layout - Separate sitting area
Internet - Free WiFi and wired internet access
Entertainment - 26-inch flat-screen TV with satellite channels
Food & Drink - Coffee/tea maker, electric kettle, and 24-hour room service
Sleep - Pillowtop bed and bed sheets
Bathroom - Private bathroom, shower/tub combination, free toiletries, and a hair dryer
Practical - Laptop-compatible safe, iron/ironing board, and desk
Comfort - Air conditioning and daily housekeeping
Eco-friendly - LED light bulbs
Need to Know - Housekeeping on request
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 4 (2 Adults)
- Coffee/tea maker
- TV
- Telephone
- Air conditioning
- Hair dryer
- Desk
- Private bathroom
- Satellite channels
- Interconnected room(s) available
- Electric kettle
- Wardrobe or closet
- Daily housekeeping
- Room service (24 hours)
- Separate sitting area
- Free WiFi
- Pillowtop mattress
- Bedsheets provided
- LED light bulbs
- Desk chair
-
Deluxe Room, 2 Double Beds, Non Smoking
2 Double Beds
Layout - Separate sitting area
Internet - Free WiFi and wired internet access
Entertainment - 26-inch flat-screen TV with satellite channels
Food & Drink - Coffee/tea maker, electric kettle, and 24-hour room service
Sleep - Pillowtop bed and bed sheets
Bathroom - Private bathroom, shower/tub combination, free toiletries, and a hair dryer
Practical - Laptop-compatible safe, iron/ironing board, and desk
Comfort - Air conditioning and daily housekeeping
Eco-friendly - LED light bulbs
Need to Know - Housekeeping on request
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- TV
- Telephone
- Air conditioning
- Hair dryer
- Desk
- Private bathroom
- Satellite channels
- Interconnected room(s) available
- Electric kettle
- Wardrobe or closet
- Daily housekeeping
- Room service (24 hours)
- Separate sitting area
- Free WiFi
- Pillowtop mattress
- Bedsheets provided
- LED light bulbs
- Desk chair
-
Junior Suite, 1 Double Bed, Non Smoking
1 Double Bed
Layout - Separate sitting area
Internet - Free WiFi and wired internet access
Entertainment - 26-inch flat-screen TV with satellite channels
Food & Drink - Coffee/tea maker, electric kettle, and 24-hour room service
Sleep - Pillowtop bed and bed sheets
Bathroom - Private bathroom, shower/tub combination, free toiletries, and a hair dryer
Practical - Laptop-compatible safe, iron/ironing board, and desk
Comfort - Air conditioning and daily housekeeping
Eco-friendly - LED light bulbs
Need to Know - Housekeeping on request
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- TV
- Telephone
- Air conditioning
- Hair dryer
- Desk
- Private bathroom
- Satellite channels
- Interconnected room(s) available
- Electric kettle
- Wardrobe or closet
- Daily housekeeping
- Room service (24 hours)
- Separate sitting area
- Free WiFi
- Pillowtop mattress
- Bedsheets provided
- LED light bulbs
- Desk chair
-
Deluxe Room, 1 Double Bed, Non Smoking
1 Double Bed
Layout - Separate sitting area
Internet - Free WiFi and wired internet access
Entertainment - 26-inch flat-screen TV with satellite channels
Food & Drink - Coffee/tea maker, electric kettle, and 24-hour room service
Sleep - Pillowtop bed and bed sheets
Bathroom - Private bathroom, shower/tub combination, free toiletries, and a hair dryer
Practical - Laptop-compatible safe, iron/ironing board, and desk
Comfort - Air conditioning and daily housekeeping
Eco-friendly - LED light bulbs
Need to Know - Housekeeping on request
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- TV
- Telephone
- Air conditioning
- Hair dryer
- Desk
- Private bathroom
- Satellite channels
- Interconnected room(s) available
- Electric kettle
- Wardrobe or closet
- Daily housekeeping
- Room service (24 hours)
- Separate sitting area
- Free WiFi
- Pillowtop mattress
- Bedsheets provided
- LED light bulbs
- Desk chair
-
Deluxe Room, Multiple Beds, Non Smoking
1 Double Bed and 1 Twin Bed
Layout - Separate sitting area
Internet - Free WiFi and wired internet access
Entertainment - 26-inch flat-screen TV with satellite channels
Food & Drink - Coffee/tea maker, electric kettle, and 24-hour room service
Sleep - Pillowtop bed and bed sheets
Bathroom - Private bathroom, shower/tub combination, free toiletries, and a hair dryer
Practical - Laptop-compatible safe, iron/ironing board, and desk
Comfort - Air conditioning and daily housekeeping
Eco-friendly - LED light bulbs
Need to Know - Housekeeping on request
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 3 (3 Adults)
- Coffee/tea maker
- TV
- Telephone
- Air conditioning
- Hair dryer
- Desk
- Private bathroom
- Satellite channels
- Interconnected room(s) available
- Electric kettle
- Wardrobe or closet
- Daily housekeeping
- Room service (24 hours)
- Separate sitting area
- Free WiFi
- Pillowtop mattress
- Bedsheets provided
- LED light bulbs
- Desk chair
-
Executive Room, Multiple Beds, Non Smoking
1 Double Bed and 1 Twin Bed
Layout - Separate sitting area
Internet - Free WiFi and wired internet access
Entertainment - 26-inch flat-screen TV with satellite channels
Food & Drink - Coffee/tea maker, electric kettle, and 24-hour room service
Sleep - Pillowtop bed and bed sheets
Bathroom - Private bathroom, shower/tub combination, free toiletries, and a hair dryer
Practical - Laptop-compatible safe, iron/ironing board, and desk
Comfort - Air conditioning and daily housekeeping
Eco-friendly - LED light bulbs
Need to Know - Housekeeping on request
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 3 (3 Adults)
- Coffee/tea maker
- TV
- Telephone
- Air conditioning
- Hair dryer
- Desk
- Private bathroom
- Satellite channels
- Interconnected room(s) available
- Electric kettle
- Wardrobe or closet
- Daily housekeeping
- Room service (24 hours)
- Separate sitting area
- Free WiFi
- Pillowtop mattress
- Bedsheets provided
- LED light bulbs
- Desk chair
-
Executive Room, 1 Double Bed, Non Smoking
1 Double Bed
Layout - Separate sitting area
Internet - Free WiFi and wired internet access
Entertainment - 26-inch flat-screen TV with satellite channels
Food & Drink - Coffee/tea maker, electric kettle, and 24-hour room service
Sleep - Pillowtop bed and bed sheets
Bathroom - Private bathroom, shower/tub combination, free toiletries, and a hair dryer
Practical - Laptop-compatible safe, iron/ironing board, and desk
Comfort - Air conditioning and daily housekeeping
Eco-friendly - LED light bulbs
Need to Know - Housekeeping on request
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- TV
- Telephone
- Air conditioning
- Hair dryer
- Desk
- Private bathroom
- Satellite channels
- Interconnected room(s) available
- Electric kettle
- Wardrobe or closet
- Daily housekeeping
- Room service (24 hours)
- Separate sitting area
- Free WiFi
- Pillowtop mattress
- Bedsheets provided
- LED light bulbs
- Desk chair
-
Standard Room, 1 Double Bed, Accessible, Non Smoking (Walk-in Shower)
1 Double Bed
Layout - Separate sitting area
Internet - Free WiFi and wired internet access
Entertainment - 26-inch flat-screen TV with satellite channels
Food & Drink - Coffee/tea maker, electric kettle, and 24-hour room service
Sleep - Pillowtop bed and bed sheets
Bathroom - Private bathroom, shower/tub combination, free toiletries, and a hair dryer
Practical - Laptop-compatible safe, iron/ironing board, and desk
Comfort - Air conditioning and daily housekeeping
Eco-friendly - LED light bulbs
Need to Know - Housekeeping on request
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- TV
- Telephone
- Air conditioning
- Hair dryer
- Desk
- Private bathroom
- Satellite channels
- Interconnected room(s) available
- Electric kettle
- Wardrobe or closet
- Daily housekeeping
- Room service (24 hours)
- Separate sitting area
- Free WiFi
- Pillowtop mattress
- Bedsheets provided
- LED light bulbs
- Desk chair
-
Standard Room, 2 Twin Beds, Non Smoking
2 Twin Beds
Layout - Separate sitting area
Internet - Free WiFi and wired internet access
Entertainment - 26-inch flat-screen TV with satellite channels
Food & Drink - Coffee/tea maker, electric kettle, and 24-hour room service
Sleep - Pillowtop bed and bed sheets
Bathroom - Private bathroom, shower/tub combination, free toiletries, and a hair dryer
Practical - Laptop-compatible safe, iron/ironing board, and desk
Comfort - Air conditioning and daily housekeeping
Eco-friendly - LED light bulbs
Need to Know - Housekeeping on request
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- TV
- Telephone
- Air conditioning
- Hair dryer
- Desk
- Private bathroom
- Satellite channels
- Interconnected room(s) available
- Electric kettle
- Wardrobe or closet
- Daily housekeeping
- Room service (24 hours)
- Separate sitting area
- Free WiFi
- Pillowtop mattress
- Bedsheets provided
- LED light bulbs
- Desk chair
-
Family Room, Multiple Beds, Non Smoking
1 Double Bed and 1 Twin Bed
Layout - Separate sitting area
Internet - Free WiFi and wired internet access
Entertainment - 26-inch flat-screen TV with satellite channels
Food & Drink - Coffee/tea maker, electric kettle, and 24-hour room service
Sleep - Pillowtop bed and bed sheets
Bathroom - Private bathroom, shower/tub combination, free toiletries, and a hair dryer
Practical - Laptop-compatible safe, iron/ironing board, and desk
Comfort - Air conditioning and daily housekeeping
Eco-friendly - LED light bulbs
Need to Know - Housekeeping on request
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 3 (2 Adults)
- Coffee/tea maker
- TV
- Telephone
- Air conditioning
- Hair dryer
- Desk
- Private bathroom
- Satellite channels
- Interconnected room(s) available
- Electric kettle
- Wardrobe or closet
- Daily housekeeping
- Room service (24 hours)
- Separate sitting area
- Free WiFi
- Pillowtop mattress
- Bedsheets provided
- LED light bulbs
- Desk chair
-
Standard Room, 1 Double Bed, Non Smoking
1 Double Bed
Layout - Separate sitting area
Internet - Free WiFi and wired internet access
Entertainment - 26-inch flat-screen TV with satellite channels
Food & Drink - Coffee/tea maker, electric kettle, and 24-hour room service
Sleep - Pillowtop bed and bed sheets
Bathroom - Private bathroom, shower/tub combination, free toiletries, and a hair dryer
Practical - Laptop-compatible safe, iron/ironing board, and desk
Comfort - Air conditioning and daily housekeeping
Eco-friendly - LED light bulbs
Need to Know - Housekeeping on request
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- TV
- Telephone
- Air conditioning
- Hair dryer
- Desk
- Private bathroom
- Satellite channels
- Interconnected room(s) available
- Electric kettle
- Wardrobe or closet
- Daily housekeeping
- Room service (24 hours)
- Separate sitting area
- Free WiFi
- Pillowtop mattress
- Bedsheets provided
- LED light bulbs
- Desk chair
Guest Reviews
- Z6548JVsimont (2/5): Terrible. Run down. Tired. Dirty - Busy reception areas with too much happening for the one receptionist Car parking right and limited.
- 531arpitj (10/5): Good comfy stay - I had a pretty amazing stay - the property is quite comfortable and the staff is quite helpful. The try to make you feel comfortable and genuinely care for you. I would also like to give a special shout out to a lovely lady named Julie for helping us during the stay :)
- maryfJ7419BK (10/5): Celebration Event - We had a celebration event in the Sala Room in February. The venue is special and it was beautifully configured. The staff were very welcoming and competent. The food was very good. Our guests were very complimentary Highly recommend.
- kellyrO8814RH (2/5): Horrible - We’ve been here a few times over the last year for family events and also dropped into the pub, and it’s been consistently disappointing. The front entrance gives a decent first impression, but the moment you’re inside it feels quite neglected. One lift has been out of order for months and the downstairs area outside the function room had dust and cobwebs around the place — not just a bit of mess, but the kind of dirt that builds up when a corner is ignored for ages. The hall itself is nice enough from a distance, but you only have to look closely at the walls and edges to see how worn it is. At the Christmas event the food was mediocre and the service was painfully slow — we waited close to an hour between starter and main. Coffee was awful (tasted like instant) and, no exaggeration, the cutlery at our table was rusted. That shouldn’t happen anywhere. We then tried the pub on a few occasions thinking maybe it was just an “event day” problem, but it wasn’t. Not much choice of drinks, and the food quality was poor: cold pie in the middle, no seasoning, and the lasagne and pizza tasted like frozen food. Charging £16.50 for that pizza (probably from Iceland next door) is hard to justify. On one visit they couldn’t even bring the table’s meals out together — two friends were left waiting while the rest of us ate for a good 10–15 minutes. The frustrating part is the staff themselves were lovely. The asian barmaid was fantastic and the tall manager was charming and did his best to smooth things over. But the place needs real attention: cleaning, basic maintenance, and a serious look at the food and service standards.
- R4191EUjonathanl (10/5): Great stay - Great overall experience at hotel. Simple check in Clean room Breakfast service was good and Lino was very polite and accommodating
- R7324OEallanb (10/5): Amazing room was clean nd comfortable - Highly recommended hotel Reception is very helpful and very nice
- 933naveedu (10/5): Excellent - The service is excellent , the rooms are clean and quite. Nice service from the receptionist Julie .
- mihaella90 (10/5): The crown hotel - I had a wonderful stay at this hotel. The rooms were spotless, beautifully arranged and very comfortable. Everything felt clean, fresh and well maintained. What truly made the experience special was the staff. They were extremely polite, attentive and professional, always ready to help with a smile. You can really feel when people care about what they do, and here the service was exceptional. I would like to especially thank Florame from reception. She was absolutely wonderful and very helpful through our stay The atmosphere was warm and welcoming, and I would definitely return. Highly recommended for anyone looking for comfort and quality service.
- colinfB4849GK (10/5): Fab stay - Florame and Julie were amazing
- hollyrachelled (4/5): Okay - Staff at check-in were friendly, although not much information was provided about the hotel or the room. When we arrived, we found we had been given a family room instead of the executive room I had booked. At first this wasn’t a major concern, especially as we were only staying for one night and planned to spend most of our time out exploring the surrounding area. There were, however, a few maintenance issues that caused some inconvenience. The room was very cold, and the air conditioning/heating unit was broken and had fallen off the wall. We were later able to use another unit, which helped. In the bathroom, the shower head was loose and came apart during use, spraying water everywhere. We managed to fix it ourselves, but the bath tap was also faulty and difficult to turn off. During the night, the fire alarm went off at around 1:00am for about 10 minutes, then continued going on and off until roughly 2:30am, and was triggered again at around 4:00am, which did disrupt our sleep. Overall, we wouldn’t say the stay was extremely disappointing given that we were only there for one night and spent very little time in the hotel. These were simply a few issues that were inconvenient during our stay, and worth noting for improvement.
- Global31949215885 (10/5): Amazing - I was with my family and the breakfast was amazing. Thanks a lot to Leno!
- juliancL6600BV (10/5): Very good - We had an amazing time at breakfast! The food was great, and Lino Joseph, our server, was incredibly friendly, attentive, and professional. He truly made our experience special. Thank you, Lino!
- ArtCorbett (10/5): Breakfast at the Crown. - I have been staying at this wonderful hotel for almost a year now, working on various Projects in the London area, the staff are just wonderful and tend to all your needs, from breakfast in the morning with Lino-Matt who is always smiling and cannot do enough for you to Bartek and the front desk staff who always greet you with a wonderful hello and welcome back. Highly recommend a stay , rooms are very spacious and comfortable with lots of tea and coffee freshly replaced daily.
- Wander13859233673 (10/5): Perfect - Lino so helpful n cheerful guy, very good thx a lot
- xanderg2026 (10/5): Stay was good - The stay was very good. It’s in a fun location, and everyone was very welcoming. Lino Joseph Matthew was very nice and the others who ran the breakfast were great each morning ! There is a nice open lounge when you come in that was a great spot to hang out.
- dylangJ2769RG (10/5): Breakfast - I had a great experience the breakfast was excellent and the service was great as well. Lino was very friendly and helpful to us.
- shorelinec522 (10/5): Very nice - Lino served us today Very nice chap,, Lovely breakfast. my sister will always remember not to put a croissant in the toaster 🙈😁
- 575yiannisa (10/5): Fantastic visit - Lovely hotel, great service by Toloo. Nice welcoming area and really kind staff. It is clean and well maintained. Nice music as well.
- 395phuongt (10/5): Lovely experience - Excellent services from Toloo. Everything was well-organized, clean, and professionally managed. Highly recommended!
- Q2877LWdavidg (10/5): The crown hotel AMAZING! - The Crown Hotel is amazing, lovely and pleasant, full of charm and character, what a fantastic hotel to visit and stay, exceptional service from both Lino Joseph and Akrithi, always welcoming with a smile and on hand for any enquiry. They always go above and beyond expectations! Thank you both! Great room and well priced excellent stay had and would definitely recommend staying again! Thank u.
- ahmetu811 (10/5): Stay - I have a lovely stay and Flora is helpful.And we enjoyed our meals and stay. We highly recommemd the hotel salute to fiora
- fatahh2026 (10/5): Good - It was very nice and the workers are very kind.I would recommend to others for a nice expensive experience .Tha k you and goodnye
- angelovA5990YI (10/5): Customer service - Great customer service and hospitality, will be back Julie.
- B2814MFangelog (10/5): Customers service - Great customer service specially from Julie. Will be back next time
- Escape607604 (10/5): Best staff, especially Denise and Florame. - Catering staff, domestic staff, reception staff especially Denise and Florame are the best!! Hotel itself in dire need of renovation but managing our business needs for now.
- jacklA655RU (10/5): A great place to stay - An amazing experience! The Crown is a lovely hotel. With large, functional rooms. I have stayed here before, I enjoyed it so much, this time I’ve brought mother along. As on my previous stay, the staff is what makes this hotel stand out. The staff are not simply professional; they go way beyond their duty to make sure my stay is as enjoyable as possible. They are extremely friendly, attentive and accommodating. I’d especially like to mention Toloo, Florame and Larissa by name. They are all super, super nice. They are a large part of the reason why I stay at The Crown again and again. Would definitely recommend The Crown Cricklewood to friends and family.
- scooty91 (8/5): Great place to stop off - Very nice staff helpful , hotel, some rooms a little dated , could be doing with better coffee machines in rooms , however decent quality rooms for what they charge , great location for commuting into London and further a field
- jonaU9601IB (10/5): Great experience at the Crown Hotel - The hotel staff were simply wonderful. Toloo greeted me with a warm welcome and shared all the great services of the hotel. I can’t forget how delight the atmosphere was. The hotel has quiet spaces to work and chat with low noise levels and comfortable seats.
- 376tinay (6/5): Good enough - The hotel is a blend of an "old side" and a "new side" as you can see from the pictures. I'm not sure if there are rooms on the "new side" but ours was in the "old side" and barely bigger than the beds. The hallways on that side had heavy doors and it was kind of hard to find your way around. The room was clean, and the bathroom was spacious, we just wish there had been more space to walk around the beds and put luggage. If you only have a small bag for a few days, that would be ideal. The mattresses were average comfort level, not bad but nothing to write home about either, just normal. The location is probably close to public transportation, but we didn't utilize anything except Ubers on this trip. The tiny car parking area in front of the hotel worked well for drivers to swing in and pick us up or drop us off. One day we walked to a nearby cafe for lunch but after that we decided the neighborhood probably wasn't the best for walking. The hotel can't help that the surrounding neighborhood is kind of dirty and the street is pretty high traffic. The breakfast buffet was very good with lots of hot and cold options plus coffee machines. It's located up an old wooden, spiral staircase (beautiful) from the main restaurant. I'm not sure there's much accessibility for people with mobility issues. We ate dinner at the hotel pub each night of our stay just for convenience. Service there is an adjustment from America. Sometimes it was better to ask the employee(s) if they wanted us to just order at the bar cuz we felt unsure anyone would come to our table to greet us. We were there in winter and it felt like the pub had no insulation. They had space heaters under/next to every couple of tables and the last night we were there many didn't seem to be working. The food was good though and ample portions for the price.
- Elhaisam (10/5): Truly great. - Truly great. From the moment I arrived, I felt welcome. The first impression at reception was excellent, a warm smile that set the tone straight away. Toloo in the reception was especially kind and helpful. She made me feel genuinely valued and did everything she could to make my stay comfortable and enjoyable. Check-in with her was quick and smooth, with clear and helpful information about the room, the restaurant and facilities. The service was efficient without feeling rushed, which I really appreciated. Really unique and lovely firstimpression. Friendly staff, great service and a very welcoming atmosphere.
- D9078FZamra (10/5): Great experience - The rooms condition was perfect and the rooms size was amazing and the stuff been very helpful and warm I enjoyed a lot and the breakfast was nice too
- reganw754 (10/5): crown london - we absolutely loved it and the breakfast was amazing. we didn’t get a shower head which was a bummer but we made do. beds were very comfy and room was warm
- 389edwardp (10/5): Great service and ideal for needs - Great service and facilities. Reception staff in particular are very helpful and will do nothing to go out of their way to help with any queries. Would recommend.
- Passport10520674218 (10/5): Amazing stay. - the hotel was pretty convenient with the location and the hospitality shown by tuloo was great as well,absolutely loved the stay..would stay here again,the next time i visit.
- Maps06582942973 (10/5): Stay ad event - The location is convenient Staff are friendly Toyota the reception helped me for the car registration. The hotel has a old bar and restaurant and its nice.
- khaleela2026 (6/5): Travel Report - The Crown London - Travel Report: Potential with Room for Improvement As family travellers with two children, we explore London passionately and share our honest impressions to help fellow travellers while encouraging hotels to improve. Our stay at The Crown London Hotel from 29 December 2025 to 1 January 2026 was marred by some challenges, which we describe diplomatically in hopes of constructive feedback and a gesture of goodwill from the team. Check-in and First Impression Upon check-in, we noticed a strong cigarette smell in the bathroom, which the housekeeping team promptly resolved – demonstrating professionalism and quick response. The location near Cricklewood Station made our city outings convenient, ideal for families with children. Room Temperature Issues Despite the air conditioning/heating running all night, the room remained uncomfortably cold (below 19°C) for all three nights, leading to health issues like sore throats for my wife and son. Multiple reports to reception brought a small heater after about an hour on the third day, but it failed to adequately warm the space for four people; a permanent fix or room change would have greatly enhanced comfort. Cleaning and Service Daily room cleaning was limited to towel changes and bin emptying, with no thorough tidying, which was disappointing in a family-friendly hotel. The reception staff were friendly and tried to assist, but more consistent maintenance would elevate the experience. Overall, the hotel offers a solid base with its location, but improvements in heating and cleaning are needed. We look forward to your response or compensation to enable positive recommendations for future family trips.
- christianej2026 (10/5): New years trip - Lovely stay, they upgraded our room and the staff was so nice! It was a calm area, a classic feel of Britain of the hotel! We had a wonderful stay!
- D1326OVandreir (10/5): Good - Good communication is ith Florame at the reception of the hotel ———— it was expensive for the services but ok. Have a good year
- mostafan2026 (10/5): Good - Very good stay room was nice, had everything we needed, the workers was very nice and helpful especially florame, very happy
- Freedom15048961187 (10/5): The best experience - My wife and I stayed at The Crown London for three days during the New Year period, and we had a very pleasant experience. I would especially like to highlight Simran, who was exceptionally kind, polite, and helpful throughout our stay. Her friendly attitude and willingness to assist made us feel very welcome and truly improved our experience. The hotel is comfortable, well maintained, and met our expectations perfectly during such a busy time of the year. We would definitely recommend it and would be happy to stay again.
- Z6628XTmoniquej (10/5): Welcoming staff - Simrean was very friendly and welcoming when I came to stay. A nice lady who helped when I came late at night and was nervous
- blakeaB9929HC (10/5): Great experience - Simran was a great host. Good facilities. Made New Year’s Day stress free and enjoyable. Would definitely return. Good experience.
- shazman87 (10/5): Great hotel - Very helpful reception staff good start to the trip and good location very nicely decorated reception area.. rooms clean
- Companion67517156741 (10/5): Very good - I had a very pleasant one-night stay at this hotel. The room was clean, quiet, and well equipped, which made the stay very comfortable. I would especially like to mention Flörma, who was very kind, helpful, and welcoming. The service was excellent overall, and I would happily recommend this hotel.
- T4537FKvalentins (10/5): Stay in london - Flora, Upesh and Astina were really helpful with the check-in, so we had a pleasant start to our stay. They were always friendly, welcoming and ready to help with anything we needed. The room was clean and comfortable, and the hotel in general had a very warm and relaxed atmosphere. Overall, we had a great experience and would definitely come back.
- T144AIjosepha (10/5): Excellent - Crown Moral Hotel Cricklewood is quite warm and the attendants Julie and Parth are very friendly and supportive Thank you all and Merry Christmas
- morioma466 (8/5): Good - Very friendly stuff specially the lady was in reception name Julie very kind and cooperative Help us everything , room was little bit noisy but overall enjoy
- tia-maria-sk (10/5): Amazing!! - Amazing experience as always! Loved the room! The location! We will surely be back! Julie was a great help, amazing customer service was on point! Thankyou soo much!!
- 753yuyae (10/5): Great time. - JULIE is so kindly, and this place is amazing, clean, good location.
- 298delinar (10/5): I love this place I’m coming back next time - It was amazing the staff were very kind and everything was good the room the breakfast and it’s a very beautiful hotel would 100% come again I felt like a princess
- 778araratm (8/5): Okay - It was good but not the best cleanliness but very affordable and good location in zone 2 London has good shops near by for food and essentials could do with better cleaning
- judgiv (8/5): Happy days - Staff was very helpful especially Julie the night reception lady. Lovely lady!☺️ The party was good amazing. It was a very big success. Will definitely comeback again.
- K988EGenriquem (10/5): Review - Had a great experience at the crown hotel. Julie was especially helpful and attentive. Thank you so much! The party was amazing
- zains490 (8/5): An absolute pleasure - Very good customer service. Julie was very helpful and made us feel very welcome. Will definitely come back here again.
- sevalo870 (10/5): Great service - Very kind and smiling service by Subarna, i will definitely visit the venue again, as environment and hotel is well located.
- 118busrag (10/5): Loved it - Subarna provided excellent service during our stay. He was friendly, professional, and always willing to help with a smile. His attention to detail and positive attitude made us feel very welcome from the moment we arrived. Subarna went above and beyond to ensure that everything was comfortable and well organized. He was approachable, polite, and handled every request efficiently. Thanks to Subarna’s outstanding service, our stay was more enjoyable and stress-free. He is a great asset to the hotel, and we truly appreciate his dedication and kindness.
- rrC7044EJ (10/5): friendly - The hotel was clean, comfortable, and well located. The receptionist (Subarna) was very friendly, professional, and helpful during check-in.
- martspain (10/5): Faultless stay. Thank you Toloo! - Lovely stay. Toloo was amazing and very helpful. Will be staying again and would highly recommend. Thank you for the lovely stay and the amazing breakfast.
- 889maever (2/5): old, run down place - I attended an Irish event here a few weeks ago and the overall standard was really disappointing. The venue looks very run down and the lack of cleanliness was noticeable straight away. From the main lobby into the corridors, there was rubbish around and generally it felt neglected. Our event was downstairs and only one lift was working, so we had to wait around 20 minutes just to get to the venue. The Ivy Room was okay, but it felt cluttered and there wasn’t much space for guests to walk between tables. The chairs are old and several were dirty and stained. Cutlery was mismatched and some pieces appeared rusted, which isn’t acceptable. The Christmas décor was minimal — there was a tiny Christmas tree next to the bar and it honestly didn’t add any atmosphere. Food was “ok” at best, nothing special, and the Christmas pudding tasted like the type you can buy in a supermarket. Service was also very slow: we waited almost an hour after the starters were cleared before the mains arrived. The lounge/toilet area was particularly unpleasant — dusty and the furniture had bits of food stuck in it. Even the dancefloor looked extremely old and worn. We used to come to the pub here with family and friends a few years ago, but we’d heard the quality had gone downhill. After this experience, we definitely won’t be back and wouldn’t recommend it. The only positive I can mention is that the bar and waiting staff were polite and friendly.
- V4804RAkatherinev (10/5): Lovely hotel! - We are very happy with the choice we made with this hotel. The receptionist Julie helped us with explaining everything clearly.
- raqeemv (10/5): Amazing - There is a such good service and security and its really nice and fun for the kids There is also a women named julie who helped my family she is really nice and a good person for help/advice
- F3329SYaliciav (10/5): Great experience - Its a beautiful hotel, i like that there is a gym and swimming pool. They got nice options for breakfast and the receptionist Julie is super sweet and explained everything clearly!
- 375raheemg (10/5): Event - What a great hotel, Toloo was so welcoming😁 The Christmas decorations are fabulous, there’s even a piano in the reception area!!! Very clean and inviting. The Christmas tree is very big!!!!
- 273chillic (10/5): Events - Came to the hotel for an event and was greeted by Toloo. She was very welcoming. Great asset for reception. Also the hotel was beautifully decorated in line with the festive season. I will definitely come back!
- hareeshanr (10/5): Taloo was amazing and extremely efficient. - Amazing Staff especially Toloo she was very kind and helpful in directing me to the downstairs basement in which the venue was. Incredible staff she is amazing and very kind. Overall everything worked swiftly.
- aakashk499 (10/5): Pleasant Entrance, felt as if i was at home - Came to dj for an event and needed help finding rooms etc. Toloo from reception was very helpful. Extremely helpful, kind and sweet
- anothb2024 (10/5): Great - Toloo was very helpful and greeted us with a smile and dealt with any issues we had swiftly. The hotel itself was very nice and well maintained.
- roshanaka851 (10/5): Very frendy receptionist - Helpful receptionist florame and kind nice hotel very clean and tidy and near to so many places like restaurants and shops and near macdonald
- 69imkeg (6/5): Good staff - The service was great especially Toloo was a really nice host. helping out with things she didn't need to, bit still did. The room is spacious but nothing special. The breakfast is okay, also nothing special.
- adri_nsan2sp (10/5): Warm and calm place - The hotel is amazing, warm attention by the staff, florame was very nice with us.we enjoy a lot. The buildong and the area is so nice
- 809shujata (10/5): This hotel was very nice and welcoming. The facilities were great and so was the service given by the staff such as Tolo - This hotel was very nice and welcoming. The facilities were great and so was the service given by the staff such as Toloo.
- tyronem265 (10/5): Toloo - Toloo was very welcoming and very helpful! She made me and my piers stay very enjoyable. Toloo Toloo Toloo Toloo Toloo..
- E6177NWlouisg (10/5): Awesome - Toloo was amazing and she was very kind to me and helped me out with where my room was. And I had a very nice chat with her and she is a very lovely lady.
- jzs607 (10/5): The excellent Tolloo gave us some lovely service that truly stood out and made the entire experience memorable from star - The excellent Tolloo gave us some lovely service that truly stood out and made the entire experience memorable from start to finish. From the moment we arrived, everything felt welcoming and well organised, which immediately put us at ease. The staff were friendly, attentive, and genuinely interested in making sure we were comfortable and satisfied. Any questions we had were answered clearly and patiently, and nothing felt rushed or careless. Small details, such as the warm attitude and quick assistance, made a big difference and showed a high level of professionalism. It is rare to find service that feels both efficient and personal at the same time, but Tolloo managed to do exactly that. Because of this positive experience, we would happily return again and confidently recommend it to others.
- Mercman111 (4/5): Where do I begin? - Our initial room had dirty towels strewn on the floor, and the bed had not been made. We were immediately allotted another room. After going out for a few hours we returned at about 7.30 pm to find both the restaurant and bar were closed for the evening. Dirty glasses and an abandoned breakfast tray were left in the corridor, they were there when we arrived and were still there the following morning. The breakfast offering was dire, the plates were cold and the ‘hot breakfast’ was barely tepid. The breakfast room was also cold, there were industrial portable heaters at various points in the breakfast room but none of them appeared to be working. I have stayed at the Crown previously and have had no issues, the experience on this occasion was vastly different, and not in a good way. I can only assume that there has been a change of management. If this is the case, said management need to up their game. .
- cbeeu (6/5): Nice but needs TLC - Mixed. We arrived and found the car park which was beneath the building. Plenty of space. You get to it via a locked gate which opens by pushing the button located to the right of the gates. You get to the reception via the lifts in the car park. From the street there is a revolving door allowing entrance to the hotel. Staff were helpful. The room was nice and comfortable and we slept well. In the bathroom the hand rail on the wall of the bath is very loose an needs replacing or tightening. Everything was clean but flooring looked old. On the first day breakfast was nice but not too warm but the staff member heated it in the microwave. On the second morning it was really nice and hot. On the first day, even though we had asked for gluten free breakfast options in advance, no gluten free bread was available. However, the second morning it was and bread was brought to our table. Some of the arms of the soft chairs at the breakfast tables were coming apart. It seemed they were short staffed. This could be so much better with a little more effort. We enjoyed our stay and it was very convenient and a good price. Parking was cheap and very handy.
- martinwD9387UG (2/5): Do Not Stay At The Crown - 1 out of 5 — only because TripAdvisor won’t let me give zero. If you’re thinking of staying at The Crown Hotel, do yourself a favour: don’t. Run. Flee. Fake your own disappearance if you must. I spent three months there with a group of up to fifteen colleagues, and by the end we were all questioning our life choices, our sanity, and whether we’d accidentally wandered onto a hidden-camera show. At first glance, the hotel looks lovely — the kind of place that makes you think, “Ah, this will be nice.” Look closer. No, closer. Closer. That’s when the cracks appear… quite literally. Cleanliness: or whatever the opposite is. Trays of dirty dishes decorated the corridors like modern art installations. They sat there so long that we started giving them names. Some of them celebrated birthdays. Sections of the hotel clearly hadn’t seen a mop, cloth or hoover since the Queen’s coronation. Not the recent one. The other one. Even the rooms had their own special charm: TVs that didn’t work, lights that flickered like we were in a horror film, and internet so slow I’m convinced it was powered by a hamster with commitment issues. Breakfast was another adventure. We had to leave for work at 6:15am. Breakfast opened at 6am. In theory. Some mornings were fine — decent food and actual staff. Other mornings? Nothing. Late opening, cold food, no staff in sight. It was like playing “Will There Be Breakfast?” every single day. Evening meals were an endurance test. After a 12-hour shift all we wanted was a meal. Instead, we faced service so slow we started ageing at the table. One night we waited three hours — long enough for us to wonder if they were foraging for ingredients. Other nights the staff were so rude that walking out felt like the polite option. Here’s the funniest part: every time we complained, the next night was brilliant. One night only. Then straight back to chaos. It was like the hotel had a “pretend to be professional” button that needed a long cooldown. Eventually, after everyone had complained and nothing really changed, we did the sensible thing and left. We moved to accommodation that actually understood hospitality — like cleaning rooms, serving food on time, and speaking to guests without snarling. Final verdict: save yourself the stress, the disappointment, and the emotional trauma. I would strongly recommend that you do not stay here. I’m giving it 1 star only because I can’t give zero. If negative stars existed, I’d need a calculator.
- K5695MYpeters (6/5): If you must. - Cleanish, staff helpful ( when there), One lift out of order ( according to one staff member the other out if order for a about a year). The working lift broke down and then to use the stairs to get up and down it had really bad to non existent signage. Room had no ventilation,and the air conditioning was hit and miss. There is a pool but no information was given or offered by the reception. The breakfast was of usual English/ Continental standard,but eat early. Or you will have a long wait 😟. Breakfast coffee machine was not working for 3 days 😡. The adjoining "Crown Grill" pub was not busy ,but noisy with music. The food offered was......... The staff friendly but some very inexperienced. The dining room between the hotel and the pub was cold and had absolutely no atmosphere.
- KCMC91 (10/5): Wedding!!! - I had a lovely experience. Andrei is phenomenal. He absolutely made my wedding. His attentiveness and knowledge was fantastic, which made our day go so well. Everyone worries about how wedding food will taste, but every guest gave me rave reviews. They adored the chicken, it was full of flavour and juicy and they loved the dauphinoise potatoes, applause for our Chef and assistants!! If you hire a DJ with The Clayton, make sure to ask for Jason, he is so good and knowledgeable. I definitely recommend having your wedding at The Clayton. We chose the historic Sala room, it only takes about 100 guest, but it met our needs and just fitted so well with our vision. They do have a bigger event space. There are only 2 issues I had when at Clayton. They were not part of my event, but part of my stay in the Junior Suite. Firstly, the water did not get hot in shower or bath, despite me telling reception. Secondly, I had late check out, the housekeeper came into our room, without knocking, before checkout. I also recommend that the hotel gets some garment steamers for would-be brides. It is a must for the wedding dress process. When it comes out of the box, it needs steaming. I had my own, but it broke. The hotel, unfortunately did not have one for me to borrow. Leaving on a positive not... All the staff were so polite, positive, welcoming and supportive.
- duanab2023 (6/5): Very average stay - I rarely leave negative reviews, but I honestly don’t understand how this hotel is rated 4 stars — it really shouldn’t be. The place feels very outdated and in need of some attention. The room itself was disappointing: the wardrobe doors didn’t close properly, the hand soap dispenser had come off the wall, and there was no shampoo or shower gel provided in the bathroom. Cleanliness wasn’t up to standard either, and there were only two pillows on the bed, which made it quite uncomfortable. The TV didn’t have WiFi or any streaming options, so you could only watch basic channels — which feels very outdated for a “4-star” stay. To make things worse, there was some kind of disturbance outside my door between 2am and 3:30am, which woke me up and made it hard to get back to sleep. The only positive was the food — it was decent and probably the best part of the stay and wasn’t expensive. The staff were friendly and helpful. Overall, though, I expected much more for a 4-star hotel
- 449talitat (10/5): Excellent Hotel - Excellent customer service. Thank you Nish, Bart,Karan and Canil. Great location next to the station. Excellent breakfast
- Jerryscarlet (2/5): Selling cheap pizza from Iceland and charging 16.50 - The food we had here tonite was absolutely shocking!! We ordered a pizza costing 16.50 but the pizza was 16.50 and it was a chicago town pizza that u buy in Iceland/Tesco was in shock. The bar man tryed to deny this but it was he said they buy the base in for such a lovely place I'll never go a near it again. Also the toilets were so ran down it's such a shame. From Ireland
- Scott (10/5): - Great Hotel with Friendly professional staff.
- Charlie (2/5): - I have stayed here for many years, and usually good. I was put in an awful room, very dirty, mattress was brown. No signal in my room and an awful sewage smell throughout my stay. Not happy at all.
- Adam (10/5): - Subhara on reception was an excellent team member
- Kent (8/5): - The beds were extremely comfortable. The room was clean and housekeeping came everyday. The AC broke down for the last three days of our stay, but the weather cooled anyway- so we didn't need it. The building looks due for a remodel - just rough around the edges. One elevator worked, the other did not. Fine during the week, but the hotel was very busy on the weekends, so you had to wait awhile at the elevator. Nice location overall.
- cranium234 (4/5): If you like mould this is the hotel for you - Not the best hotel, took awhile to check in only one elevator working which was very slow. The car park is small and full. The room is unclean with black mould everywhere the breakfast was average had to ask for cups and mugs because it ran out and not restocked lacking basic standards.
- Astra (8/5): - This is my second time staying at the crown. Its accessible to most places. Many transportation options. Wish there was a fridge in the room. Staff is great!
- hayden (6/5): Short stay close to wembley stadium - Our room was very dated with stains on the carpet and a worn out bathroom, Making it feel like it wasnt very clean. Our room was missing an iron and the air-con didnt work, Staff were friendly enough and the location was great for a short ride to Wembley, Front of hotel is nice and clean with good parking facilities. We decided not to have breakfast based on how are room was.
- Joe (10/5): - Clean room, nice hotel, parking, close to shops
- Suhail (10/5): - Friendly staff | clean room and easy and quick access to local transportation
- Chiu Fai (8/5): - Traffic convenient
- Ahmed (10/5): - Always have good stay
- Georgia (4/5): - Room was ok
- Diane (10/5): - Nice clean good sized room lots of storage close to train station and lots of shops around bar is a little rundown but ok too Staff where friendly
- joanne (6/5): - Good location if wanting to stay near wembley stadium. Tube station is a 15 minute walk from the hotel. Rooms were spacious and clean, however the rooms and hotel could do with an update. I would say this hotel is a 3 star not a 4 star.
- 504livm (4/5): Okay for over night - staff were lovely, rooms could of been cleaner if I’m honest. bathroom needs doing up & shower temp was awful. fine for one night but would stay somewhere else next time
- Uzo (2/5): - My Louis Vuitton Hand held Luggage was stolen from the hotel lobby as I wait for my cab to the station. My MacBook, jewelry, personal item, wrist watch gift items was all in the language. I all got in response was that it is a public area and they don’t have control. Meanwhile there is no sign or prior warning to such a crime often taking place in the hotel. They referred me to the police
- Tahir Emil (10/5): - Stayed before.
- Diavian (10/5): - Loved the little note in my room! It did say Mr however and I am a Miss haha. Loved my stay and had the best sleep ever!
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