Flamingo Cancun All Inclusive

Name: Flamingo Cancun All Inclusive
Address: Boulevard Kukulcán Kilometer 11 Zona Hotelera, Cancún, mx

Location: Boulevard Kukulcán Kilometer 11 Zona Hotelera, Cancún, mx

Star Rating: 4 Stars

Property Type: Hotels

About this Property

Beachfront Paradise in Cancun

Luxurious Accommodations: Each guest room at Flamingo Cancun Resort is equipped with air conditioning, a private bathroom, and either a view of the lagoon or the stunning Caribbean Sea.

Relaxation and Entertainment: With 2 outdoor pools including a swim-up bar, a serene oceanfront pool, and a well-equipped gym, guests can unwind and stay active throughout their stay. The hotel also offers a variety of activities and live music for entertainment.

Delightful Dining Options: Indulge in international cuisine at La Fuente Restaurant while enjoying panoramic views of the sea, or savor delicious meals at the beachfront Albatros Restaurant and Bar. End your day with cocktails and music at the Palenque Lobby Bar.

Experience the ultimate beach getaway at Flamingo Cancun Resort - Book your stay now!

Important Information

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges. Environmental fee of $80 MXN, per room, per night will be requested by the property at the check in. Please note guests will not be refunded for unused nights, including those resulting from delayed check-in or early check-out. Cancelations or changes made after check-in are subject to a penalty of 100% of the room rate. Mandatory supplement will be charged at check in for New Year's Eve dinner. All reservations during December 31st, $100.00 USD per adult and for children under 6-12 years old $50.00 USD, all reservations in All-Inclusive Plan.Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions. Guests under the age of 18 can only check in with a parent or official guardian.

Policies

Check-in: 03:00 PM - 12:00 AM

Check-out: 11:00 AM

Amenities & Facilities

Health or beauty spa nearby
Offsite parking discounted rates available
Clubhouse
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Family rooms
Lift / Elevator
Luggage storage
Safety deposit box
Tour desk
Soundproof rooms
Facilities for disabled guests
Ironing service
Hot tub/Jacuzzi
Car hire
Massage services
Currency exchange
Non-smoking throughout
Concierge service
Wheelchair accessible
Kids' outdoor play equipment
Evening entertainment
Outdoor furniture
Staff adhere to local safety protocols
Guest rooms disinfected between stays
Cleaning standards that are effective against Coronavirus
Physical distancing rules followed
Hand sanitizer in guest room and key areas
Cashless payment available
Fire extinguishers
First aid kit available
Sanitized tableware & silverware
Invoice provided
Guests can opt-out any cleaning services during stay
Smoke alarms
Physical distancing in dining areas
CCTV outside property
Process in place to check health of guests
Access to health care professionals
Screens / Barriers between staff and guests for safety
24-hour security
Delivered food - securely covered
Thermometers for guests provided by property
Key card access
Mobile app for room service
Broadcast Live sport events
Supervised childcare/activities
Television in common areas
Front desk (limited hours)
Free wired internet
Snack bar/deli
Golfing on site
Playground on site
Self parking (surcharge)
Beach umbrellas
Free pool cabanas
Pool sun loungers
Offsite parking discounted rates available
Fitness facilities (surcharge)
Internet access
Housekeeping on request
Concerts/live shows
Clubhouse
Wine release events
Reception hall
Exercise/lap pool
Japanese garden
Garage
Health or beauty spa nearby
Swimming nearby
Water sports equipment
Beach club nearby (surcharge)
Hosted evening meal (reserve)
Beach toys
Pool toys

Rooms Available

Standard Lagoon View

This air-conditioned double room is consisted of of a flat-screen TV with satellite channels, a private bathroom as well as a balcony with lake views. The unit has 2 beds.

Max Occupancy: 4 (3 Adults)
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Radio
- Fan
- Toilet
- Private bathroom
- Satellite channels
- Coffee machine
- Linen
- Upper floors accessible by elevator
- Toilet paper
- Pool towels
- Bottle of water
- Trash cans
- Shampoo
- Conditioner
- Body soap
- Accessible by lift
- Smoke alarm
- Key card access
Deluxe Superior Lagoon View

This air-conditioned double room is consisted of of a flat-screen TV with satellite channels, a private bathroom as well as a terrace with lake views. The unit has 2 beds.

Max Occupancy: 4 (3 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Radio
- Fan
- Toilet
- Private bathroom
- Satellite channels
- Coffee machine
- Terrace
- Linen
- Upper floors accessible by elevator
- Toilet paper
- Pool towels
- Bottle of water
- Trash cans
- Shampoo
- Conditioner
- Body soap
- Accessible by lift
- Smoke alarm
- Key card access
Deluxe Pool Terrace Walkout

This air-conditioned double room includes a flat-screen TV with satellite channels, a private bathroom as well as a terrace with pool views. The unit offers 2 beds.

Max Occupancy: 4 (3 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Radio
- Fan
- Toilet
- Private bathroom
- Satellite channels
- Coffee machine
- Terrace
- Linen
- Upper floors accessible by elevator
- Toilet paper
- Pool towels
- Bottle of water
- Trash cans
- Shampoo
- Conditioner
- Body soap
- Accessible by lift
- Smoke alarm
- Key card access
Family Room

Providing free toiletries, this family room includes a private bathroom with a shower and a hairdryer. The air-conditioned family room provides a flat-screen TV with satellite channels, a minibar, a tea and coffee maker, a wardrobe as well as garden views. The unit offers 3 beds.

Max Occupancy: 5 (3 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Radio
- Fan
- Toilet
- Private bathroom
- Satellite channels
- Wardrobe or closet
- Coffee machine
- Linen
- Upper floors accessible by elevator
- Toilet paper
- Pool towels
- Bottle of water
- Trash cans
- Shampoo
- Conditioner
- Body soap
- Accessible by lift
- Smoke alarm
- Key card access
Standard Room with Ocean View

This air-conditioned double room includes a flat-screen TV with satellite channels, a private bathroom as well as a balcony with sea views. The unit offers 2 beds.

Max Occupancy: 4 (3 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Radio
- Fan
- Toilet
- Private bathroom
- Satellite channels
- Wardrobe or closet
- Coffee machine
- Linen
- Upper floors accessible by elevator
- Toilet paper
- Pool towels
- Bottle of water
- Trash cans
- Cots
- Shampoo
- Conditioner
- Body soap
- Accessible by lift
- Smoke alarm
- Key card access
Jr Suite swim up ocean view

1 King Bed and 1 King Sofa Bed
463-sq-foot soundproofed room, deck/patio with ocean views

Layout - Bedroom
Internet - Free WiFi
Entertainment - Flat-screen TV with satellite channels
Food & Drink - Espresso maker, free minibar items, and room service (limited hours)
Sleep - A pillow menu, blackout drapes/curtains, and bed sheets
Bathroom - Private bathroom, bathtub or shower (deep soaking bathtub available in some rooms)
Practical - Safe, iron/ironing board, and phone
Comfort - Air conditioning and daily housekeeping
Accessibility - Raised toilet seat
Need to Know - No cribs (infant beds) or rollaway/extra beds available
Non-Smoking

Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Minibar
- Safety deposit box
- Telephone
- Air conditioning
- Hair dryer
- Private bathroom
- Satellite channels
- Wardrobe or closet
- Sofa bed
- Room service (limited hours)
- Wheelchair accessible
- Daily housekeeping
- Espresso maker
- Blackout drapes/curtains
- Free WiFi
- Pillow menu
- Deep soaking bathtub
- No rollaway/extra beds
- No cribs (infant beds)
- Bedsheets provided
- Champagne service
- Deck or patio
Deluxe Superior Ocean Front

This air-conditioned triple room is consisted of of a flat-screen TV with satellite channels, a private bathroom as well as a balcony with sea views. The unit has 2 beds.

Max Occupancy: 4 (3 Adults)
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Radio
- Fan
- Toilet
- Private bathroom
- Satellite channels
- Coffee machine
- Linen
- Upper floors accessible by elevator
- Toilet paper
- Pool towels
- Bottle of water
- Trash cans
- Shampoo
- Conditioner
- Body soap
- Accessible by lift
- Smoke alarm
- Key card access
Standard Room

This air-conditioned double room is consisted of of a flat-screen TV with satellite channels, a private bathroom as well as a balcony with lake views. The unit has 2 beds.

Max Occupancy: 4 (3 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Radio
- Fan
- Toilet
- Private bathroom
- Satellite channels
- Wardrobe or closet
- Coffee machine
- Linen
- Upper floors accessible by elevator
- Toilet paper
- Pool towels
- Bottle of water
- Trash cans
- Shampoo
- Conditioner
- Body soap
- Accessible by lift
- Smoke alarm
- Key card access
Junior Suite Swim Up - Adults Only

Guests will have a special experience as the double room features a private pool. Providing free toiletries, this double room includes a private bathroom with a shower, a hairdryer and slippers. The spacious air-conditioned double room provides a flat-screen TV with satellite channels, a mini-bar, a coffee machine, a seating area as well as sea views. The unit offers 2 beds.

Max Occupancy: 2 (2 Adults)
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Radio
- Seating Area
- Fan
- Toilet
- Private bathroom
- Slippers
- Satellite channels
- Private pool
- Wardrobe or closet
- Coffee machine
- Linen
- Entire unit located on ground floor
- Upper floors accessible by elevator
- Upper floors accessible by stairs only
- Toilet paper
- Sofa bed
- Plunge pool
- Pool towels
- Bottle of water
- Fruits
- Chocolate or cookies
- Trash cans
- Shampoo
- Conditioner
- Body soap
- Feather pillow
- Accessible by lift
- Smoke alarm
- Key card access
- Concierge services
Deluxe Room with Lagoon View

This air-conditioned double room is consisted of of a flat-screen TV with satellite channels, a private bathroom as well as a balcony with lake views. The unit has 2 beds.

Max Occupancy: 4 (3 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Radio
- Fan
- Toilet
- Private bathroom
- Satellite channels
- Wardrobe or closet
- Coffee machine
- Linen
- Upper floors accessible by elevator
- Toilet paper
- Pool towels
- Bottle of water
- Trash cans
- Shampoo
- Conditioner
- Body soap
- Accessible by lift
- Smoke alarm
- Key card access
Deluxe Room with Ocean View

This air-conditioned double room is consisted of of a flat-screen TV with satellite channels, a private bathroom as well as a balcony with sea views. The unit has 2 beds.

Max Occupancy: 4 (3 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Radio
- Fan
- Toilet
- Private bathroom
- Satellite channels
- Wardrobe or closet
- Coffee machine
- Linen
- Upper floors accessible by elevator
- Toilet paper
- Pool towels
- Bottle of water
- Trash cans
- Shampoo
- Conditioner
- Body soap
- Accessible by lift
- Smoke alarm
- Key card access
Deluxe Swim up Ocean view

Guests will have a special experience as this double room offers a private pool. This air-conditioned double room includes a flat-screen TV with satellite channels, a private bathroom as well as a terrace with sea views. The unit offers 2 beds.

Max Occupancy: 4 (3 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Radio
- Fan
- Toilet
- Private bathroom
- Satellite channels
- Private pool
- Coffee machine
- Terrace
- Linen
- Upper floors accessible by elevator
- Toilet paper
- Plunge pool
- Pool towels
- Bottle of water
- Trash cans
- Shampoo
- Conditioner
- Body soap
- Accessible by lift
- Smoke alarm
- Key card access

Guest Reviews

David (8/5): -
Eleazar (7/5): -
Ulises (10/5): - Los restaurantes, las albercas, todas las instalaciones en general, el trato de los meseros y los vigilantes. La limpieza a los cuartos no le pareció excelente.
Amerio (10/5): -
Tiabelle (5/5): -
Natalia Elizabeth (8/5): Maltrato entre empleados - La.habitacion muy linda con una.vista increible. El trato de empleados con ellos mismos ..se hacían ver quien. Tenía mas rango para retaar a otro ..eso me.parecio horrible encima adelante de la gente ...miy mal aspecto.
Gonzalez (9/5): - The pool was right in front of our room
Narimène (10/5): -
Cardozo (10/5): - Todo
Marvin (9/5): -
Lara (2/5): Hotel mit viel ungenutzten Kapital - Die Cocktails mit echten Spirituosen, z.B Aperol, Malibu etc. Der Kinderclub und die Cabanas am Strand. Kostenlose Parkgarage. Mietwagenbude schräg gegenüber, aber handeln ! Die Pizza war sehr gut. Ebenfalls der Spielplatz und die Mayashow. Die anderen Shows waren Langeweilig Das Essen war leider jeden Tag identisch. Ich hätte mich über mehr mexikanisches Essen gefreut als nur ab und zu Tacos. Nudeln gab es nur in einer weißen Soße, die keiner mochte. Schön wäre es gewesen, wenn es trockene Nudeln mit verschiedenen Soßen gegeben hätte und abends auch Pommes mit Nuggets für die Kiddies. Das Restaurant, die Bars und die Snackbar waren sehr unorganisiert. Beispielsweise mussten die Kellner aus der Lobby Bar Getränke fürs Restaurant holen, in der Zeit wurden keine neuen Tische eingedeckt und man hat ewig gewartet. Generell war das Personal sehr unmotiviert und absolut nicht engagiert. Die Frau im Kinderclub verstand kein Englisch. Die Algen am Strand wurden nur klein gemacht und am Strand verteilt und nicht entsorgt. Nebenan dagegen der Strandabschnitt war 1a - vielleicht zahlen die besser ;) 2 Typen stehen immer untätig am Strand um, in Sansibar hätten die den Strand wie selbstverständlich sauber gemacht. Generell war das Personal sehr faul. Das Zimmer war alt, kaputt und mega dreckig. Wir hatten überall Haare und ich habe 30min geputzt um es einigermaßen bewohnbar zu bekommen. Pizza gab es nur bis 18 Uhr, somit war das Restaurant viel zu voll. Snackbar war auch immer zu voll und man musste ewig warten. Unzumutbar mit hungrigen Kindern. Wir wurden immer aufs Restaurant verwiesen, aber da gab es halt weder Pommes, noch Burger. Also alles unlogisch und umständlich organisiert. Eine Bar fehlte definitiv auch am Strand. Man wurde nicht bedient und musste sich die Getränke immer selbst von den Bars holen. Kenne ich anders bei all inklusive. Also zu Sansibar oder Türkei all inklusive liegen Welten zu dem Hotel. Achja wir hatten ein Beistellbett bekommen, aber erst 1 Woche später eine Deckenkonstruktion die scheinbar eine Matratze darstellen sollte.
Zingaropoli (5/5): - Posizione e Struttura Check-in (non c'era nessuno alla reception) Wi-Fi (non funzionava) Trasporto in aeroporto (negato - richiesto 6h prima) Personale (poco attento) Vista giardino (in realtà è sulla strada trafficata)
FABIAN (10/5): -
Loris (7/5): - Open bar
Evelyn (9/5): Agradable! - La ubicación, las piscinas, el personal fue muy amable. Filtraciones en el baño.
marcelo (5/5): - muy bien, pero te sirven el cafe frio que tienes que esperar a que ellos te sirvan el cafe y la bebida y te asignen la mesa, yo tengo esposa en silla de ruedas y te asignaban en cualquier lado, un empleado Rodrigo (al levantar la mesa) tiró el pastillero con medicación de mi esposa a la basura y luego negó haberlo hecho y no quiso ir a buscarlo, otro empleado tuvo la amabilidad de hacerlo y lo pudimos recuperar. De la habitacion de mis hijas desapareció una bolsa con un cinto, y nunca me dieron una solución, me hicieron llenar formulario, que iban a ver las camaras, etc, pero no resuelven nada. Vi poca predisposición del personal.
Tsen (5/5): - Vista do quarto Wifi e pessima e o atendimento nao e muito bom tambem
Araceli (1/5): - No me gusto No son amables y el me cambiaron de habitación
Kerrie (3/5): - The Beach is nice, they have lots of cabana beds which is great. And they do keep the place clean. No entertainment, no uplifting fun Caribbean music just the same music playing on a 24-7 loop. some staff very friendly but most not, they are not helpful and will not go above and beyond to help you with anything. Be careful what you eat, my husband got violently ill along with others who were there at the same time as us. I find you pay a lot of money for very little its just a small boring hotel on a nice beach.
Matthew (9/5): - Excellent and friendly staff
Katarina Abramovic (6/5): - Beach access Food
Katie (7/5): -
aude (1/5): - Rien Cafard dans la chambre Nourriture pas toujours fraîche Jamais de transat disponible à la piscine Chambre avec balcon partagé par une autre chambre
Lindsey (2/5): -
Julio Andrés (3/5): - La ubicación No corresponden las fotos de booking con las habitaciones
Martinez (10/5): -
Karolina (10/5): -
alejandro (10/5): - La atención del personal todos muy atentos
John (10/5): - Everything excellent Nothing
Oluwasanmi (8/5): -
Kateryna (4/5): -
Felipe (2/5): - No pude viajar , sufrí un accidente cerebro vascular a pocas horas de subirme al avión, solicito por favor cambio de fecha, y su ayuda, estoy hospitalizado. El no viajar
Martin (8/5): Good all inclusive deal - Lovely sea front hotel with a pretty beach with palm trees. Lots of delicious cocktails available!
valentina (10/5): -
Kristina (9/5): - Very Nice staff! We stayed in the hotel for 2 weeks and we enjoyed it! We missed see food
Lamberdina (7/5): Wish I could breath in the lobby and main area bar - That it is small not over crowded The lobby has enough perfume to kill you. I guess they haven’t heard of fragrance free, I couldn’t breath and gives me a severe headache. Not sure what you are trying to hide using such amount……. Food choices very limited, 1 sit down dining room and then the buffet.
Hortensia (8/5): -
Natalia (1/5): - Нас не заселили! Типо не нашли бронирование.
Natalia (1/5): - Нам не заселили! Под предлогом, что не нашли бронирование.
Marie (7/5): Bon séjour - L’emplacement, les équipements Le buffet et le manque d’explication
maría inés (9/5): Disfrutar al máximo en familia - Excelente todo, instalaciones, habitación, el personal, las comidas y el bar, lo recomiendo, lugar muy tranquilo para descansar y disfrutar en familia. Creo que le falta más ventilación al baño, pero es un detalle menor
ONEXIMO JOSE (8/5): Espectacular - La ubicación, el personal muy amables, la comida, ame la playa, me encanto la piscina Me tocó en una habitación que daba a la calle y se escuchaba todo el ruido de afuera, recomiendo que los vidrios de las ventanas fueran en contra de ruidos. Y renovar un poco los baños.
José Luis (6/5): -
DARWIN (9/5): - It was clean and the staff was awesome! The waiters were so kind and always smiling! The grounds were well kept! Food was good but not enough variety. The pools were cold!
Louise (8/5): - We loved the view and the room was very nice. We were confirmed for a 2 bed room and received a king bed. When asked reception about this, they would not change our room. They said they keep those rooms for a 3 person occupancy. 🙄
Marco A. Guzmán (8/5): Good facilities - Me gustaron mucho las instalaciones, la comida, las albercas la ubicación de la playa y todo lo que proporcionaron, las pizzas fueron excelentes. El personal con cara larga, como no eres extranjero, te tratan como si no les gustará trabajar, desde el personal de recepción, el bartender (no el ayudante, el es amable), los host en el restaurante y la mayoría de los meseros, una simple pregunta y te responden como si les debieras algo, groseros y mal encarados, además la organización para darte los snacks y las pizzas es ineficiente, tienes que tener una mesa para que te den los alimentos, los cuál es una perdida de tiempo, los huéspedes se quedan sentados para poder disfrutar del lugar lo cual hace que no haya mesas y no te den comida, es horrible y mal pensado.
MARTIN (7/5): - Boutique style hotel Fighting for cabanas in morning
Dudubrown29 (10/5): Relación calidad precio inmejorable. - Staff y todo en general. Pocas instalaciones para tantos huéspedes. Piscinas y hamacas saturadas todo el día desde primeras horas de la mañana.
Nicoletta (10/5): Struttura top - La stanza vista spiaggia , con due lettini e la piscina davanti. La gentilezza del personale, la pulizia, la vista, i ristoranti Nulla
Stéphan (9/5): Sans aucun doute, je recommande cet hotel. - Personnel accueillant et à l’écoute, chambre confortable, buffet excellent. Très beau petit site hôteliers et bien entretenu. Manque de chaise à la plage doit se lever tôt pour en avoir une. Difficulté à échanger des billets pour avoir des plus petit pour les pourboire ( prévoyez vos petits billets pour les pourboires)
Lesya (8/5): -
iv466 (10/5): Highly recommend - We had a great time at Flamingo, Cancun. I am glad I did not read these reviews before going. Some of the very negative reviews have no ground. Not sure what people were looking for and why they went there. This is one of the last reasonable priced locations in what I see over-expensive Cancun strip these days (for sure was not the case 5 years ago). This hotel is a small tropical island in the vast sea of intimidating concrete in Cancun hotel zone. The hotel is small, old, and as such, the rooms are ok - dated. But also, it has only five stories for what I assume is the “newer” part, where the older, probably original hotel from early Cancun days, has just 3-4 stories with a nice architecture representing ancient Mayan temple. It is right on the beach separated by a small palm trees “forest”. Everything is within reach: the beach, the rooms, the inner pool, the outer pool, the buffet, the pizza bar next to the outer pool. It offers this great terrasse that is on the second floor when looking from the beach. The hotel has some 80 cabanas throughout the property. We spent the time on the cabanas by the pool. The hotel indeed has very few beach chairs, maybe 20 and similarly around the inner pool. The entire first floor looking at the sea has the rooms open to their own pool or the terrasse with their own beach beds and their own shade. If you are with small children, they have this cute kid’s area. Again, all in the same place. You can spent time on the cabana above the kid’s club and keep an eye on your little one. The beach is amazing, fine sand, wide clean from rocks beach. The water was very clean, no rocks in the water either. The beach seems to have been awarded Blue Flag. The workers kept cleaning the hotel all the time. There is this snack/burger part with few tables. Every morning the area was soap washed. They constantly wash and paint. On the time of departure, as our flight was late I saw our room, the floor being washed with soap. Checkout is at noon. They allowed us to keep our bracelets till 4pm, so we could eat without any problem. The food question. This is a small hotel, so the buffet is small and this means smaller food tables, less offerings. But there is enough food: salads, fruits and the main dishes. There offer two soups and plenty of desserts. The main dishes have some variety as every day there is a different theme. There were some pork skewers one day, fried rice with chicken another day. I think there is sufficient food without the four kinds of pastas, four kind of pizzas and no, there is no Sushi bar.. Again, small place. Thy do have fish and for the seafood lovers they have mussels and shrimps. Now, the a-la-cart restaurant, Albatross.. the food in this placer was absolutely amazing. They offer a lunch menu and a diner menu. They also have buffet for breakfast. The chef deserves applause as everything we tried was absolutely delicious: seafood soup, squid tentacles, steak, burger, etc.. We ate mostly at this place. Few times we had to wait a bit, but it is all worth it. It has this small terrace with own shade and also under the palm trees and right at the beach facing the sea. Well done, Flamingo. On top, during our one week stay, they once offered delicious paella by the pool, and another time, a salad bar: guacamole, shrimps and mussels. They offer burgers by the pool, small sitting area in the afternoon. And there is the pizza on the terrasse of the outer pool. In the evening, the pool bar offers tacos. You can eat from 7 a.m. in the morning till 11 p.m. Also, in the restaurants you can order cappuccino, what was also nice touch. The rooms have mini fridge with two cans of beer, three pops and two water bottles that they restock every day. On every floor there is water station and ice machine. Small hotel, no entertainment team. But we did have a Mexican night and another time a Mayan show. And one night they had Casino with funny money. Location is great. We walked one way ten minutes to La Isla mall. We purchased combo ticket: aquarium + Cancun wheel for 25 $USD. We also walked the other way, 2 km, to Coco Bongo area with some shops and souvenirs and large groceries store. Airport transfer took us less then 20 min with no stops. We have been to over 20 similar resorts in the past 25 years and this is towards to top in our own experience for relaxation and conditions. This place is perfect for 2-3 families. If you are looking for luxury and party, the hotel is not it. For those who decide to book the hotel, do pay the extra money and get an ocean view room. To the hotel management: - The beds have four pillows, but they are all very thick. Consider providing two thinner pillows for better comfort - The WiFI not being everywhere is not normal for the time we live in - And those rooms towards the main road, you should try replacing the windows. Not sure how the other hotels deal with the noise from the street, but newer windows should help. Too many motorcycles, old tracks and busses and driving higher than allowed speed.
jessbZ5091HX (8/5): First time in Mexico - We stayed at the Flamingo Hotel and, honestly, we were a bit nervous going in after reading the reviews (you know… the good, the bad, and the dramatic 😅). But we absolutely loved it. The service was amazing. The staff works incredibly hard—always cleaning, always smiling, always moving. Our room was spotless, and our fridge was never without beer and water. The location is great. We could walk everywhere, the mall is about a 10-minute walk, and there’s a bus stop right in front of the hotel. The only downside is that it’s on the main drag, so at night you might hear traffic or the occasional Fast & Furious moment—but honestly, that’s city life. The food was great. We rotated between the buffet, à la carte options, and the amazing homemade pizza (which deserves its own shoutout 🍕). We did have a small booking mix-up and were given the wrong room at first. When we went to the front desk to ask if a room change was possible (for another reason), they immediately caught the mistake and upgraded us to an ocean-view room. Moral of the story: be nice—it really does go a long way. This is not a 5-star resort—so don’t expect kisses on your feet or 12 restaurants. It’s a smaller resort, but they truly go above and beyond to make guests happy. Beautiful beach, good food, Wi-Fi in the room without paying extra, and genuinely kind staff. This was a great first experience for us. We’re super happy with our stay and our vacation. Thank you, Flamingo team 🦩 From two happy Canadian travelers 🇨🇦
Weldon (6/5): Would never stay there again because of the staff not knowing the English language or caring to even to communicate with - It was a nice hotel great location great views right on the beach The hotel did not have Internet in your room only in bars no one that worked there knew how to speak English, but they knew what a tip was, but never stay there again
Leidy Milena (9/5): Fantastico! Las playas son muy bellas, la comida deliciosa. - Restaurante junto al mar y los lugares de bronceo La piscina general, es un poco encerrada
Norm (6/5): some things were excellent and some not so much. - excellent location...food was good....high level of cleanliness no wifi in room....no Ethernet or wifi to tv so all the apps did not work- ie Netflix prime etc.... beds were small and not comfortable
Paradise31671071098 (2/5): Not good stay somewhere else - Location is great easy to get around bus in front of resort (12 pesos each way ) atmosphere is boring no entertainment staff no music only elevator music playing rooms are basic and out of date need upgrades value font waste your money stay somewhere else cleanliness is poor Noise level is good has long you don’t have a room facing the street then very loud service there is no service to be had amenities no amenities to be had
Eliana (5/5): Pasable. - La infraestructura del hotel es hermosa, la ubicación ideal. Tiene una hermosa piscina en el medio muy linda. No es All inclusive demoras para todo, para almorzar, cenar, desayunar, a las 23 hs muere todo, no hay nada 24 hs. Te apagan todas las luces literal del hotel. Todo el tiempo esperando, haciendo fila. Se termina algo del comedor no se repone, muy poca variedad de comida, siempre s repetían los menú. Para comer una pizza o calzón 3 horas literal, para pedir una hamburguesa hay q sentarse y hay 5 mesas para una cantidad de habitación enorme. Muy insólito todo. Terminabas por no consumir nada por el hecho de la espera. No lo recomiendo para gente que ya a ido a otro all inclusive reales.
robpW149RI (4/5): Cold food , only 8 beach lounge chairs - Check in we were given a room for couples trip with 2 double beds and a noisy street view bring ear plugs if you want to get any sleep The next day we upgraded to ocean front with swim out room of course for a cost Beautiful room with king bed (room # 225 ) Pictures are view from room Gorgeous beach BUT only 8 beach lounge chairs for those sun lovers Gotta be up to reserve cabanas and lounge chairs by 7:30 AM Zero daily or nightly entertainment no music or anything Food selection at the 2 restaurants was very little and cold same stuff served every day We spoke with a lot of people on the resort and food was everyone’s biggest complaint Not all inclusive coffee shop charges for coffee and is expensive (star bucks ) No place to exchange money Bartenders not very friendly with long wait times for drinks No drink menus available No pool or beach service Bars close at 11 WIFI pretty slow Watch out for time share people on the resort pestering Save yourself a bad experience and go elsewhere
Lilia (10/5): - El trato de la recepción, la recepcionista, Si me dió su nombre ,yo lo olvide .
davidbB5782FT (2/5): HORRIBLE - We travelled with another couple January 12-19/2026. We never do this, but need to warn people who are thinking about booking this resort. First our bus drops us off on the side of busy road because we find out it doesn’t fit up the narrow ramp, so here we are dragging our luggage up this steep ramp, with no help from any staff , in fact we had to help an elderly couple too! Get to front desk, our friends go to the bar to get us a beverage to find out the bars in the entire resort all close at 11pm!! Including any food( no late night food available) We immediately ask to see a manager, none on duty till morning they said. So we get our room that we upgraded prior to trip which was a deluxe walk out to pool, only to find we walked out to patio area, no water( pool) directly off our room as advertised, next our door lock sticks and doesn’t lock, shower spout spraying water everywhere, the patio doors don’t lock easily, you have to constantly jiggle the handle to get it to lock, the handles on our bathroom door just fall off and finally the ultimate….by Wednesday a leak from the ceiling is constantly dripping over the toilet seat. So we got there Monday night , Tuesday went to desk to complain to manager to come across an individual claiming to be assistant manager with “attitude “ tells us we cannot change rooms because they were booked and if we wanted we would have to downgrade our room! Took them till Wednesday to fix lock door issue (3 attempts) , we didn’t even bother with the leaky ceiling because we were so upset with the horrible service. Now our friends room (standard room) that faces major roadway super loud from vehicles and motorcycles. Now the pools, 2 only, one with NO loungers the other with maybe 9 or 10 ! Now the beach, the beach itself was beautiful, but once again NO Loungers! Just cabanas! what resort has little to no loungers for pools and beach that’s why we’re there!!! Once again address management, just to get run around , attitude and no results!!! No background music and no entertainment also! No money exchange at front desk either. Food was good, that’s it. Very disceiving advertising and pictures on their site that clearly show loungers and tiki huts that don’t exist. Overall horrible experience.
lilypF3579DC (8/5): Hard working staff - I have mixed feelings about this resort. There are definitely pros & cons. PROS Beautiful white sand. Friendly staff Great service Very clean Beach beds are very comfortable Pool chairs are great Clean beach towels always available CONS Food is very repetitive There are no beach lounge chairs at beach No entertainment Hotel is lacking sitting areas Front lobby had a very pungent floral fragrance that is unbearable Beach area is beautiful but street area surrounding hotel is run down and sketchy 11 PM it’s lights out at the resort.. no food or beverages available. No sunwing/WestJet rep anywhere to be found? If you have really high standards, this is definitely not the place for you, however if you’re looking for a cost efficient / clean / quiet resort, this is the place for you!
francisco (10/5): - room ,close to beach everyting fine
liliana valeria (8/5): - Es un hotel familiar, cómodo y limpio. Hubo algunas fallas con la falta de agua.
lady katherine (1/5): Muy malo - Muy malo, había mucha humedad en las habitaciones Nada
Elizabeth (7/5): Descanso - La comida Sugiero que la conexión de wifi llegue estable a las habitaciones y deben dar actividades recreativas en la noche
Yana (8/5): Very good vacation! Love it! - Very good location, nice and clean property! Friendly personal. Very cold in restaurants. Too much personal in hotel during the day , they always in elevators, on stairs, etc. I would like to see them less during the day.
Craig (6/5): - The buffet was great! All employees were very friendly, except for 2. The beach was ok, but I didn't spend time on it. The hotel pizza was awesome. The pool was clean and beautiful, the outdoor bar served food as well, but I never ate there. The bedroom two free cans of beer a day for the room, as well as two free bottles of water. The bathtub had rust stains in it, hot water was instant, impressive. There was a refrigerator in the room but no microwave. There was a generic coffee maker and coffee, which my wife said was nasty. I didn't get sick from the water. The hotel does purify their water so you can drink it, the ice as well. There were live shows provided, I only saw the Mariachi band, they did a great job. It is right across the street from the CDS dentist. The room was not awesome; there was only 1 outlet to plug in devices. There was a clock on the nightstand, but you could not plug it in because the only plug available was on the opposite wall by the TV. I asked the front desk for an extension coed to plug in my CPAP machine, they said "OK and they would send it up to me right away, it never came." It rained and water came into the room from the patio; it came in 2 meters. We told the front desk, they said they would take care of it, an hour later they had not taken care of it. I had to show a maintenance guy the problem; they got on the radio and then got right to squidging and got the water out. Again, the front desk was useless, they couldn't take care of anything. The mattresses were mid-range, nothing special. The AC was set to its coldest, but just barely kept the room cool, I bought a fan from Walmart and the doorman laughed when I carried it in. I think the bed sheets were made of polyester because at nigh I would freeze and sweat at the same time. The internet, I could never get my iPad to connect, my phone would only connect sometimes, and the TV lagged a lot. If I could compare the room, I would say it is like staying at a Motel 6. Also, one of the elevators seem to breakdown a lot.
Sonia (9/5): - Bien La habitación muy descuidada (fue funcional pero nada agradable a la vista ya que le hace falta mantenimiento)
Javier Enrique (6/5): The swimming pools, beachfront location, and buffet were great, but hidden fees at check-in and over - The swimming pools, the beachfront location, and the buffet. What I liked the least is a fee they charge upon arrival at the hotel. First, because they don’t tell you about it when you make the reservation, and second, because when you arrive you can only pay it with a card, not cash. Another thing is that even though the reservation says it includes airport taxi service, if you arrive by land at the ADO bus station, they won’t pick you up—you have to get there on your own. And when it’s time to leave, the hotel charges 650 pesos to arrange a taxi to downtown Cancun and drop you off at the ADO station, but if you go outside to the taxi stand, they’ll take you for 350 pesos. It gives the impression they want to overcharge you by 300 pesos
Leonardo (10/5): Excelente atención por un precio justo - La atención, las instalaciones la comida
Rodrigo (8/5): Boa - Achei o atendimento bem fraco dos funcionários, Wendy e Manoel são os piores atendentes . O Hotel não disponibiliza de funcionários o suficiente para atender no restaurante, você tem que implorar por atendimento. Se não der gorjeta , você não vai ser bem atendido . Somente os atendentes dos bares que fazem as bebidas são simpáticos. E as duas recepcionistas do Albatroz são simpáticas. A Atendente Opal , Mayara e Azeneth e Isaías são excelentes. Atendimento no geral . Parece que vc está sempre pedindo um favor , que não pagamos .
Ana Cecilia (5/5): Bien pero no regresaria - La comida es buena, rica y el personal casi todo es muy amable. El hotel es bonito y el spa está bien el servicio que se ofrece. Los camastro de la playa están bonitos Habitación, demasiada gente en el hotel y el espacio esta reducido y quizás una 3er alternativa de restaurante y que los 2 principales siempre están llenos .
Viviana (8/5): -
David (9/5): Good but could’ve been better - Pool, beach access, room service, food Door was loose, bathtub dirty, ac in the room was to hot
Sergii (3/5): -
Christian (6/5): It was okay. - Simple. Nice area of beach in front of hotel. Clean rooms. Some of the staff were nice. Food was basic. No mexican food/tacos. Needed more seafood. WiFi didn’t work most of the time. Some of the staff were not friendly and barely attentive. I only tipped the good staff.
Ruiz (10/5): Excellent - Everything was amazing. The beach view, the semi-private pool, and the staff were incredible and did everything to make us feel special. We were celebrating our friend’s bachelorette party, and we truly couldn’t have chosen a better place to stay. Breakfast was delicious. Special thanks to the receptionist and our mayordomo, José both were so kind and attentive. Also, Cochary, the waitress at the buffet, was incredibly sweet and welcoming.
Jose Domingo Atilio (9/5): -
Daniel (8/5): -
nokids2016 (4/5): Bring a chair and earplugs - The facilities and the food are a standard three star hotel. As with most hotels in Mexico, the staff makes it better. There are not nearly enough chairs for the amount of people at the resort and there are no loungers at all on the beach. This is very strange as all the people just lay on their towels in the sand. All the rooms on the road side are extremely loud all night long as the road is very busy and they’re on a lot of loud motorcycles. During our week stay we heard nonstop complaints from all the other guests. I would not let her on this hotel unless it was extremely cheap.
Elfriede (10/5): We had a wonderful time. Can recommend it to anyone - Beautiful beach location
Cássia (9/5): Me encantó el hotel, la habitación no tanto! - Tiene acceso directo a la playa, que está bellísima, con camas balinesas que permiten relajar y contemplar el mar azul turquesa. Destaque también para el restaurante Albatros, al pie de playa, muy tranquilo y la comida muy buena. El personal es muy atencioso y amable, las piscinas están muy bien también. Lo único que no me gustó fue la habitación, me hospedé en la habitación standard, pero necesita remodelación, es muy antigua y poco cómoda, huele a humedad y un poco oscura. La bañera estaba tapada y el agua no drenaba. Tuvimos que ducharnos con el agua por los tobillos.
Mark (10/5): - Everything great, it was well organized, the staff were very polite well trained, the food selection was great, no line up for dinner or long waits, Great place will recommend in the future
Jose Gabriel (7/5): es la segunda vez que me hospedo ahi pero creo que han descuidado algunos temas como los bufettes - la atención del personal y la tranquilidad no funcionaba el internet en las habitaciones y en las áreas comunes era bastante débil la señal
Niina (5/5): - Läget var bra, stranden fin och vi hade tur att få rum med terrass, egna solstolar och utsikt mot stranden och den lugnare poolen. Hotellet var välstädat. Hotellrummet var jättestort. Nära att gå till shoppingcentret La Isla. Tyvärr var maten inte i vår smak, och ibland blev vi utan då vi begärde något, t.ex. förrätten i a la carten. Pizza fick vi vänta på långt över en timme som vi slutligen aldrig fick. Gjorde nytt försök följande dag och då väntade vi en timme och då fick vi. För lite sittplatser till restaurangen som gör hamburgare, hotdogs mm. så det blev vi helt utan. Ser även ut att vara för lite solstolar och sittplatser överlag, det uppstod köer till t.ex. restaurangen. Ingen introducerade hotellet åt oss. Wifin funkade dåligt om alls och på bara vissa ställen. Ingen sade åt oss att spara kvittot då vi betalade skatt då vi kom dit, för de frågade efter den då vi for. Tur så hittade jag kvittot efter en stund. Hade läst recensioner i förväg så jag var beredd, valde hotellet för det var förmånligt.
Alexnder (10/5): -
Roving14313039470 (4/5): Bad very bad - Hotel & Rooms: The hotel looks nice, rooms are clean, and the beach location is good. From the outside, it feels like it could be a decent resort. Staff: Unfortunately, the staff were not professional and showed very poor understanding of guest service. Communication and problem-solving were extremely weak. Food (Very Bad): This is where the hotel completely fails. The food is disgusting, low quality, and poorly prepared. This is by far the worst all-inclusive food I have ever experienced. All-Inclusive? Not Really: • Everything shuts down at 11:00 PM • After 11 PM they turn off the lights • No food, no service, nothing available • When we got hungry, we had to order Uber Eats • We ended up eating outside the hotel most of the time because the food inside was not edible I have never seen such a poor all-inclusive hotel. An all-inclusive resort should provide food and service late, especially for paying guests.
Jamaria (10/5): The best family-friendly hotel!!! - This hotel is amazing. I was traveling with my 11-year old autistic son and we had a blast. It's very family friendly. Food was wonderful. Staff was super friendly too. Our bedroom had a stunning ocean view. I absolutely loved their hours of operation for breakfast (until 11:30 am), lunch (until 5:30 pm), and dinner (until 11:30 pm), so this is the all-inclusive I'm talking about. We could wake up late, still have great breakfast, eat in the middle of the afternoon, and have dinner after 8 pm. We only ate at the La Fuente restaurant next to the reception. I also used their room service to order snacks and it was great too. Their snack bars are awesome and drinks are great. They try to make whatever drink you ask. The beach was great too. Super clean sand, warm water (even for December), and beautiful view. We also had a chance to walk around to other attractions. Great location! This was my third time in Cancun and now this is my favorite hotel!!! This place would be perfect if at least the pool in the beachfront was heated. I traveled in December when is not super hot there, so the water in the pool was cold. Still okay around noon and early afternoon.
Hao (10/5): Nice stay. Good value for the price. - Wonderful location, wonderful beach. The meals are fine. There was repair work in other rooms, which caused noise during the daytime. The room facing the road was noisy at night.
Zully S (7/5): Bien - Su ubicación, algunos qué atendian el bar y los restaurantes muy amables La atención en la recepción. Fatal
marcos roberto (9/5): -
Y794RHjenniferl (6/5): Flamingo Cancun - Smokers - note the property is 100% smoke-free - not something advertised anywhere. You will be fined $250USD if caught (notified upon check in). You will need to go out onto the sidewalk / street in front of the hotel to have a cigarette. No designated smoking areas within the resort at all. That being said: the resort was small, clean and safe. The staff are absolutely wonderful! Very friendly and welcoming. Our room was in an incredible location (basic hotel room, nothing spectacular) but the private loungers overlooking the small pool, with the Caribbean Sea as the backdrop? Stunning. The food was good - always something to eat but there were not a lot of choices. (Again, think small resort: one main buffet, one beachfront restaurant that offered a smaller breakfast buffet then table service for lunch and supper, wood fired pizza at Don Roberto’s (that you are not allowed to take out of their small dining area) and a snack bar (cheeseburgers, fries, hot dogs and nachos). If you are looking for a beautiful beach? Yes. The beach at the resort itself is not very big, but we were able to enjoy walks up and down in front of neighbouring resorts without issue. We went for a week of rest and relaxation which is exactly what we got.
Barbara (7/5): -
weipeng (8/5): -
Miriam Jimena (9/5): - El mar es muy tranquilo y no es profundo, los camastros son muy cómodos, las habitaciones siempre limpias y las pizzas son excelentes. En una ocasión nos dejaron esperando 1 hora nuestro plato fuerte en el restaurante Albatros
Mithun (5/5): Mostly it’s was good . But I could do some work on improving - Location. Value for money. Food.
Diane (2/5): Run a far as you can away from this hotel. - The beach was excellent. Very clean and nice. The massages were fantastic. The ladies were great. There were a handful of pleasant staff who seemed to care. Where do I start. When we first arrived, we were greeted by a salesperson wanting us to sign up for their Vacation Club. We weren’t even checked in yet. They pretended to show us the food locations in order to get us to sign up for their presentation. We had to insist on leaving because we were hungry. The WiFi is non existent unless you are on top of the lobby. And they were no help in trying to get it working. The property is old and run down. They try to “show” it isn’t with the lobby area but our room was dirty, had so many issues (shower didn’t work [water came out of the spout and flooded the bathroom], no hot water when we arrived, cracked mirror, safe didn’t work, fridge wasn’t stocked and actually had a 1/2 used Sprite sitting in it.) It was clear the room had not been cleaned. Sheets were dingy and scratchy. Sliding door didn’t lock and had to be “rigged” to lock. There was some kind of dirt on the inside of the closet door that got our clothes all dirty. We booked and paid for an ocean front room. They gave us a partial view. And when I asked to be moved, due to all the issues, they gave some excuse about having to wait til tomorrow. We would have to “check out” at 10, hang around with our luggage, and then maybe move to a new room after 3 pm. It was clear that they treated their guest who booked online and were from the US differently. The food was meh. Their dining rooms are small and not to size for the amount of guest they have. There is a wait, unless you go off peak hours. Like at 3 pm in the afternoon for lunch. Sometimes the wait staff would wait on you and sometimes they would only accommodate those that spoke Spanish. There wasn’t a good variety of food. Things weren’t refilled (it’s a buffet). The pool side food could only accommodate 8 parties at a time in small booths. We were never able to get anything quick. They didn’t have snacks or a quick self serve area just to grab and go. Everything was a long wait.
dreamseller (2/5): Definitely not as advertised - Besides a beautiful beach, and a good selection of alcohol.there was nothing about this resort that I could say anything good about. I was there over Christmas for one week. Starting with the overview of the hotel it states are six restaurants. There is one buffet, one main restaurant with very limited choices, a seating area around one of the small pools with about five tables that you must be sat at to be able to order. There is a pizza place that you will wait for a minimum of 90 minutes while they make you sit down and wait (if you’re even able to find an open table). Other than that, I don’t know where this six restaurants are coming from? There is a coffee shop that is not included that serve Starbucks coffee with Starbucks prices. Menu is limited. Considering being in Mexico couldn’t get anything mecican other than a fish taco at the main restaurant. Every guest that I met on the resort was so disappointed. You cannot smoke anywhere on hotel grounds and need to go out the hotel and down all the steps to the street to smoke. There was absolutely no entertainment other than one night they set up a few casino tables at the bar lounge for about two hours! I would’ve thought being Christmas time there would’ve been some kind of Christmas entertainment, but there was absolutely nothing. The morning of the first night in my room, I went in the bathroom and everything I had left on the vanity was soaking wet coming from water dripping from the pot light above. It took three phone calls to the front desk and 24 hours to get someone in there to service it. As far as finding a relaxing place to sit on the beach, you’ll need to just place a towel down on the sand somewhere as there are very few lounge beds and no lounge chairs unless you want to get up at 6 AM in the morning to put your towel out, you will not get to bed around the pool or beach. Forget about getting a drink after 11 PM. As the main lounge bar closes. Room service was a joke. Every time I tried to call when they heard me speak English they would hang up probably because they couldn’t understand or they just didn’t want to bother doing room service, which was a very limited menu hotdog hamburgers nachos, or french fries! I don’t understand all the positive reviews unless they’re able to pick and choose which ones go up there? I travel at least twice a year and this has got to be the worst experience! I was ready to go home on day two but unfortunately, six more days felt like six weeks.
Lucero Reyes (8/5): - ✅️ El hotel tiene buena ubicación, el personal es amable, la comida es buena. ❌La alberca nada nada climatizada, muy fría el agua, la gente NO se metían, solo los pies, ❌Resulta que nada reciben en efectivo ni transferencia en el hotel, pura tarjeta 🤦🏻‍♀️ tuve q sacar una de Oxxo. ❌️Cobraron un impuesto ambiental en el hotel de $320 que no está anunciado en ninguna parte ❌️ no quisieron emitir mi factura...