Sheraton Hanoi Hotel
Location: K5 Nghi Tam, 11 Xuan Dieu Road, Hanoi, vn
Star Rating: 5 Stars
Property Type: Hotels
About this Property
Luxurious Accommodation with Stunning Views
The Sheraton Hanoi Hotel offers a luxurious stay with picturesque views of the West Lake. Within a short drive to downtown Hanoi, this hotel boasts modern amenities including an outdoor pool and a fitness center.
Unmatched Dining Experience
Indulge in a variety of culinary delights at the hotel's restaurants. From international buffets at Oven D’or to fine dining at Hemispheres featuring steak and seafood specialties, there's something for every palate.
Convenient Location and Nearby Attractions
Situated by the iconic West Lake, the hotel is close to popular attractions like Tran Quoc Pagoda and Ho Chi Minh Mausoleum. With easy access to key landmarks and the airport, Sheraton Hanoi Hotel ensures a seamless travel experience.
Book now for an unforgettable stay at the Sheraton Hanoi Hotel.
Important Information
Policies
Check-in: 03:00 PM - 12:00 AM
Check-out: 12:00 PM
Amenities & Facilities
- Health or beauty spa nearby
- Offsite parking discounted rates available
- Fitness facilities (surcharge)
- Parking
- Non-smoking rooms
- Air conditioning
- Swimming pool
- Restaurant
- Room service
- Terrace
- Family rooms
- Lift / Elevator
- Luggage storage
- Safety deposit box
- Fax/photocopying
- Tour desk
- Facilities for disabled guests
- Ironing service
- Hot tub/Jacuzzi
- Sauna
- Massage services
- Packed lunches
- Currency exchange
- Private check-in/check-out
- Concierge service
- Wheelchair accessible
- Kid meals
- Lower bathroom sink
- Fruits
- Spa/wellness center services
- Beauty Services
- Personal trainer
- Visual aids: Braille
- Staff adhere to local safety protocols
- Guest rooms disinfected between stays
- Cleaning standards that are effective against Coronavirus
- Physical distancing rules followed
- Hand sanitizer in guest room and key areas
- Fire extinguishers
- First aid kit available
- Sanitized tableware & silverware
- Invoice provided
- Smoke alarms
- Physical distancing in dining areas
- Key access
- Food delivered to guest room
- Process in place to check health of guests
- Access to health care professionals
- 24-hour security
- Delivered food - securely covered
- Security alarm
- Thermometers for guests provided by property
- Key card access
- Happy hour
- Supervised childcare/activities
- ATM/banking
- Television in common areas
- Front desk (limited hours)
- Billiards or pool table
- Free wired internet
- Snack bar/deli
- Tennis lessons on site
- Self parking (surcharge)
- Airport transportation - pickup (surcharge)
- Airport transportation - drop-off (surcharge)
- Free pool cabanas
- Offsite parking discounted rates available
- Beach yoga on site
- Fitness facilities (surcharge)
- Internet access
- Housekeeping on request
- Wine release events
- Reception hall
- Exercise/lap pool
- Japanese garden
- Garage
- Health or beauty spa nearby
- Swimming nearby
- Hosted evening meal (reserve)
- Bicycle-friendly property
- Vegetarian menu options available
- Bulk dispenser for toiletries
- Accessible train station shuttle
- No accessible train station shuttle
Rooms Available
-
Grand Deluxe Twin, Guest room, 2 Twin/Single Bed(s)
The spacious double room has a private bathroom, air conditioning, soundproof walls, as well as a seating area with a flat-screen TV. The double room features a wardrobe, a safe deposit box, an electric kettle as well as tumble dryer. The unit has 2 beds.
Max Occupancy: 3 (3 Adults)
- Safety deposit box
- Air conditioning
- Desk
- Seating Area
- Private bathroom
- Heating
- Interconnected room(s) available
- Sofa
- Electric kettle
- Tumble dryer
- Wardrobe or closet
- Clothes rack
- Sofa bed
- Trash cans
- Cots
-
Sheraton Club Twin, Club level, Guest room
The spacious double room has a private bathroom, air conditioning, soundproof walls, as well as a seating area with a flat-screen TV. The double room offers a wardrobe, a safe deposit box, an electric kettle along with tumble dryer. The unit has 2 beds.
Max Occupancy: 3 (3 Adults)
- Safety deposit box
- Air conditioning
- Desk
- Seating Area
- Private bathroom
- Heating
- Interconnected room(s) available
- Sofa
- Electric kettle
- Tumble dryer
- Wardrobe or closet
- Clothes rack
- Sofa bed
- Trash cans
- Cots
-
Sheraton Club King, Club level, Guest room, 1 King
The spacious double room has a private bathroom, air conditioning, soundproof walls, as well as a seating area with a flat-screen TV. The double room features a wardrobe, a safe deposit box, an electric kettle along with tumble dryer. The unit has 1 bed.
Max Occupancy: 3 (3 Adults)
- Safety deposit box
- Air conditioning
- Desk
- Seating Area
- Private bathroom
- Heating
- Interconnected room(s) available
- Sofa
- Electric kettle
- Tumble dryer
- Wardrobe or closet
- Clothes rack
- Sofa bed
- Trash cans
- Cots
-
Suite, 1 King Bed
1 King Bed
1894-sq-foot room with lake views
Executive Level - Executive Lounge access, continental breakfast, light refreshments, separate check-in location, and 1 hour of meeting room use (subject to availability)
Layout - Separate sitting area
Relax - Fireplace
Internet - Free WiFi (3-device limit)
Entertainment - 37-inch TV with cable channels
Food & Drink - Coffee/tea maker, minibar (fees may apply), electric kettle, and 24-hour room service
Sleep - Select Comfort bed, blackout drapes/curtains, turndown service, and bed sheets
Bathroom - Private bathroom, shower/tub combination, bathrobes, and slippers
Practical - Safe, iron/ironing board, and laptop workspace; rollaway beds (surcharge) and cribs (free) available on request
Comfort - Fresh bed sheets (on request), climate-controlled air conditioning, and daily housekeeping
Accessibility - Lever door handles
Eco-friendly - Eco-friendly cleaning supplies, energy-saving switches, recycling bin, and LED light bulbs
Need to Know - Housekeeping on request
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- Minibar
- Safety deposit box
- TV
- Telephone
- Hair dryer
- Bathrobe
- Desk
- Private bathroom
- Slippers
- Fireplace
- Interconnected room(s) available
- Electric kettle
- Wardrobe or closet
- Bottle of water
- Daily housekeeping
- Room service (24 hours)
- Separate sitting area
- Turndown service
- Blackout drapes/curtains
- Free WiFi
- Sleep Number by Select Comfort mattress
- Free cribs/infant beds
- Executive level room
- Bedsheets provided
- Highchair
- Electrical adapters/chargers
- Laptop-friendly workspace
- Eco-friendly cleaning products
- LED light bulbs
- Closed captioned TV
- Lowered electrical outlets in bathroom
- Visual fire alarm
- Lever door handles
- Change of bed sheets (on request)
- Energy-saving switches
-
Club Suite, 1 Bedroom
1 King Bed
1205-sq-foot room with lake views
Executive Level - Executive Lounge access, continental breakfast, light refreshments, separate check-in location, and 1 hour of meeting room use (subject to availability)
Layout - Separate sitting area
Relax - Fireplace
Internet - Free WiFi (3-device limit)
Entertainment - 37-inch TV with cable channels
Food & Drink - Coffee/tea maker, minibar (fees may apply), electric kettle, and 24-hour room service
Sleep - Select Comfort bed, blackout drapes/curtains, turndown service, and bed sheets
Bathroom - Private bathroom, shower/tub combination, bathrobes, and slippers
Practical - Safe, iron/ironing board, and laptop workspace; rollaway beds (surcharge) and cribs (free) available on request
Comfort - Fresh bed sheets (on request), climate-controlled air conditioning, and daily housekeeping
Accessibility - Lever door handles
Eco-friendly - Eco-friendly cleaning supplies, energy-saving switches, recycling bin, and LED light bulbs
Need to Know - Housekeeping on request
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- Minibar
- Safety deposit box
- TV
- Telephone
- Hair dryer
- Bathrobe
- Desk
- Private bathroom
- Slippers
- Fireplace
- Interconnected room(s) available
- Electric kettle
- Wardrobe or closet
- Bottle of water
- Daily housekeeping
- Room service (24 hours)
- Separate sitting area
- Turndown service
- Blackout drapes/curtains
- Free WiFi
- Sleep Number by Select Comfort mattress
- Free cribs/infant beds
- Executive level room
- Bedsheets provided
- Highchair
- Electrical adapters/chargers
- Laptop-friendly workspace
- Eco-friendly cleaning products
- LED light bulbs
- Closed captioned TV
- Lowered electrical outlets in bathroom
- Visual fire alarm
- Lever door handles
- Change of bed sheets (on request)
- Energy-saving switches
-
Club Suite, 1 King Bed
1 King Bed
1324-sq-foot room with lake and city views
Executive Level - Executive Lounge access, continental breakfast, light refreshments, separate check-in location, and 1 hour of meeting room use (subject to availability)
Layout - Separate sitting area
Relax - Fireplace
Internet - Free WiFi (3-device limit)
Entertainment - 37-inch TV with cable channels
Food & Drink - Coffee/tea maker, minibar (fees may apply), electric kettle, and 24-hour room service
Sleep - Select Comfort bed, blackout drapes/curtains, turndown service, and bed sheets
Bathroom - Private bathroom, shower/tub combination, bathrobes, and slippers
Practical - Safe, iron/ironing board, and laptop workspace; rollaway beds (surcharge) and cribs (free) available on request
Comfort - Fresh bed sheets (on request), climate-controlled air conditioning, and daily housekeeping
Accessibility - Lever door handles
Eco-friendly - Eco-friendly cleaning supplies, energy-saving switches, recycling bin, and LED light bulbs
Need to Know - Housekeeping on request
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- Minibar
- Safety deposit box
- TV
- Telephone
- Hair dryer
- Bathrobe
- Desk
- Private bathroom
- Slippers
- Fireplace
- Interconnected room(s) available
- Electric kettle
- Wardrobe or closet
- Bottle of water
- Daily housekeeping
- Room service (24 hours)
- Separate sitting area
- Turndown service
- Blackout drapes/curtains
- Free WiFi
- Sleep Number by Select Comfort mattress
- Free cribs/infant beds
- Executive level room
- Bedsheets provided
- Highchair
- Electrical adapters/chargers
- Laptop-friendly workspace
- Eco-friendly cleaning products
- LED light bulbs
- Closed captioned TV
- Lowered electrical outlets in bathroom
- Visual fire alarm
- Lever door handles
- Change of bed sheets (on request)
- Energy-saving switches
-
Presidential Suite, Club level, Suite, 1 King
A seating area with a flat-screen TV, a desk, a balcony and a private bathroom are offered in this spacious double room. The unit has 1 bed.
Max Occupancy: 4 (4 Adults)
- Safety deposit box
- Air conditioning
- Desk
- Seating Area
- Private bathroom
- Heating
- Sofa
- Electric kettle
- Tumble dryer
- Wardrobe or closet
- Clothes rack
- Sofa bed
- Trash cans
- Cots
-
Deluxe King, Guest room, 1 King
The spacious double room features a private bathroom, air conditioning, soundproof walls, as well as a seating area with a flat-screen TV. The double room comes with a wardrobe, a safe deposit box, an electric kettle as well as tumble dryer. The unit offers 1 bed.
Max Occupancy: 3 (3 Adults)
- Safety deposit box
- Air conditioning
- Desk
- Seating Area
- Private bathroom
- Interconnected room(s) available
- Sofa
- Electric kettle
- Tumble dryer
- Wardrobe or closet
- Clothes rack
- Sofa bed
- Trash cans
- Cots
-
Deluxe Twin, Guest room, 2 Twin/Single Bed(s)
The spacious double room features a private bathroom, air conditioning, soundproof walls, as well as a seating area with a flat-screen TV. The double room is equipped with a wardrobe, a safe deposit box, an electric kettle as well as tumble dryer. The unit offers 2 beds.
Max Occupancy: 3 (3 Adults)
- Safety deposit box
- Air conditioning
- Desk
- Seating Area
- Private bathroom
- Interconnected room(s) available
- Sofa
- Electric kettle
- Tumble dryer
- Wardrobe or closet
- Clothes rack
- Sofa bed
- Trash cans
- Cots
-
Grand Deluxe King, Guest room, 1 King, High floor
The spacious double room has a private bathroom, air conditioning, soundproof walls, as well as a seating area with a flat-screen TV. The double room is fitted with a wardrobe, a safe deposit box, an electric kettle as well as tumble dryer. The unit has 1 bed.
Max Occupancy: 3 (3 Adults)
- Safety deposit box
- Air conditioning
- Desk
- Seating Area
- Private bathroom
- Heating
- Interconnected room(s) available
- Sofa
- Electric kettle
- Tumble dryer
- Wardrobe or closet
- Clothes rack
- Sofa bed
- Trash cans
- Cots
-
Executive Suite, Club level, 1 Bedroom Executive Suite
The spacious double room has a private bathroom, air conditioning, soundproof walls, as well as a seating area with a flat-screen TV. The double room offers a wardrobe, a safe deposit box, an electric kettle along with tumble dryer. The unit has 1 bed.
Max Occupancy: 3 (3 Adults)
- Safety deposit box
- Air conditioning
- Desk
- Seating Area
- Private bathroom
- Heating
- Interconnected room(s) available
- Sofa
- Electric kettle
- Tumble dryer
- Wardrobe or closet
- Clothes rack
- Sofa bed
- Trash cans
- Cots
-
Ambassador Suite, Club level, 1 Bedroom Suite, 1 King
A seating area with a flat-screen TV, a desk, a balcony and a private bathroom are available in this spacious double room. The unit has 1 bed.
Max Occupancy: 4 (4 Adults)
- Safety deposit box
- Air conditioning
- Desk
- Seating Area
- Private bathroom
- Heating
- Sofa
- Electric kettle
- Tumble dryer
- Wardrobe or closet
- Clothes rack
- Sofa bed
- Trash cans
- Cots
-
Imperial Suite, Club level, Suite, 1 King
The spacious double room provides air conditioning, soundproof walls, as well as a private bathroom featuring a bath and a shower. The unit offers 1 bed.
Max Occupancy: 4 (4 Adults)
- Shower
- Safety deposit box
- Air conditioning
- Desk
- Seating Area
- Private bathroom
- Heating
- Interconnected room(s) available
- Sofa
- Electric kettle
- Tumble dryer
- Wardrobe or closet
- Clothes rack
- Sofa bed
- Trash cans
- Cots
Guest Reviews
- Aixian (10/5): -
- Manon (8/5): -
- QHUNG (9/5): -
- Nhat (9/5): -
- Saif (8/5): -
- Tatiana (9/5): -
- AJAY (9/5): Excellent - Got the Breakfast of my choice
- Prabhu (9/5): - Cleanliness and the facility Value for money in the country
- Chiara (10/5): -
- Guerra (10/5): -
- TAKAHIRO (10/5): ◯ - まあ、全て 特になし
- Thi Phuong Hoa (10/5): Tôi hoàn toàn hài lòng - Tôi thích thái độ của nhân viên khách sạn. Rất tận tình và chu đáo. Cám ơn bạn Chi đã hỗ trợ hết sức trong việc đổi phòng theo mong muốn của gia đình và gửi chocolate lên phòng cho các con của tôi. Ngoài ra lunch buffet của khách sạn có rất nhiều loại hải sản tươi ngon, hoa quả tráng miệng rất phong phú và đa dạng. Không có.
- Yoshika (10/5): 最高！ - スタッフさんが本当に親切 事前に通達があったから外に出たが、工事の音がうるさかった
- Rajesh (10/5): If ever come to Hà Nội will stay at Sheraton. - Breakfast was great. Ambience was beautiful. Staff were very helpful. View around was good.
- 広宣 (5/5): -
- Yong Gu (7/5): -
- Pawan Kumar (9/5): -
- Võ Hồng (8/5): -
- tarek (8/5): -
- Anita (9/5): - Top hotel! Fijne bedden en een schone kamer. De ligging is goed, je zit lekker rustig. Heerlijk om je terug te trekken na een drukke dag in de stad.
- Liliana (8/5): -
- HSUEH Chih-Yun (9/5): -
- Thomas (10/5): The staff were fantastic. It is a great location and the facilities were perfect. Great visit. - The staff were fantastic. It is a great location and the facilities were perfect. I am looking forward to returning. not applicable.
- Philippe (10/5): -
- Luu (8/5): -
- Ahuja (10/5): -
- Gabriella (10/5): Excellent -
- THI MO (8/5): -
- Hitoshi (10/5): 贅沢をリーズナブルに - スタッフのホスピタリティが良い。 こちらのつたない英語を一生懸命理解してくれ、おもてなしをする事が当然だと思ってくれている。
- Tzu Cheng Shen (9/5): -
- NGOC BAO TRAN (10/5): -
- RYOKO (10/5): -
- Andrew (8/5): Great staff and great location for reasonable price - Good location, good price, great staff The toilet does not have a hose or bidet. Even a 1-star hotel in Vietnam has a hose. Why doesn’t the Sheraton? Also there was only one bathrobe. It’s a room for two people, there should be 2 bathrobes.
- Philip (10/5): - Nice lake setting
- Barbara (10/5): Exceptional -
- Sebastiaan (10/5): - Great place to stay
- May (9/5): Everything is nice but location is not convenient - Comfortable Location
- Jen (8/5): Very good -
- Mao Shung (10/5): - All good
- Ahmed (1/5): Bad -
- Weixia (10/5): - Too noisy for the air conditioning
- Giang (8/5): Spacious room, polite staffs - The location is nearby the big lake, very refreshing. Breakfast and buffet options are very nice. Food is fresh. Staffs are mindful and polite. I had issue with the accounting team missing the VAT invoice, discussed via email back and forth very time wasting. But eventually it was solved.
- Kirupamoorthy (6/5): - It’s not worth for the price they charge from the guest, particularly foods.
- Zachary (10/5): - I loved my stay at the Sheraton Hanoi Hotel. I found it to be within a 30 minute walk of the major sites on West Lake near the parliament building. The side streets were also full of amazing food stalls, cool vintage stores and other shopping options which was great. The staff were all amazing and full of suggestions on things to do. And, the travel desk was amazing at setting up some day tours around the city and nearby, including private transportation, which made getting around easy. Would recommend if you’re staying in Hanoi!
- Allen (10/5): - Super nice Hotel
- Atsuko (9/5): Great stay. - It’s good location. Facility, staff and restaurant are great. We hope that there are more outlet for digital devaices.
- Andrew (10/5): Very Good Hotel for Business Travel and Meetings - 20 minutes from No Bai Airport. In a nice district with easy access to sightseeing. A long walk of you are up to it otherwise a 10 to 20 minute drive to central attractions.
- john (10/5): Great hotrl - Excellent hotel.lovely staff.
- Jaime (5/5): Passable -
- Abdulla (7/5): Good -
- Bernard (6/5): The room furniture and facilities look very old, not modern, even do not have a nespresso machine which is common in all - The bathroom and the comfortable bed. The room looks very old and needs renovation
- Vuong (10/5): Exceptional -
- Gianluca (9/5): Superb -
- Nigel (10/5): Exceptional - The lunch buffet is amazing don't bother with breakfast. Don't do the breakfast if you like your bacon and sausage etc hot. Its not but coffee was good. The location is a pain to get to if there is a traffic issue
- Majid (10/5): Exceptional -
- Ian (10/5): Would stay here forever if I could - Everything is perfect at the Sheraton, from the check-in experience, the maintenance and cleanliness of the hotel, the comfort of the beds, the peace and quiet, the view from the window and the friendly, helpful staff. The only criticism that I could make is that there are two ways into the hotel by car -- if the lower entrance is closed for some reason, it's a bit tedious getting through the narrow streets to the upper entrance.
- Pankaj (10/5): Excellent Overall Stay - Overall stay was awesome. Very nice property, food is good, breakfast spread is nice, staff very helpful and nice room.
- Yue (1/5): Worst experience ever from the 5 star hotel. Avoid! - Nothing Staff no trained to 5 star standards. Charged me twice because of their system problem. House keeping wakes you up at 7:30am or never come. Just astonishing!
- Andrea (10/5): Excellent - All Excellent ,,,,,,,,,,,,,,,,,,,,,,,,
- Irene (9/5): Superb -
- Sreekala (10/5): - We had a wonderful stay and staff were so helpful and accommodate every reasonable request. If you want to have a peaceful vacation , strongly recommend this place.
- David (10/5): - The staff members were amazing. The breakfast area was lovely and they handled our son's wedding event brilliantly well.
- Rodolfo (10/5): - This place is one of few full service hotels with spacious floor plan. I like and enjoyed my stay. Thank you!
- Shabbir (10/5): Superb service all round with helpful travel desk to recommending what to do. - Reasonable value for a brand hotel. The hotel staff were delightfully courteous and unbelievably helpful considering the level of English not their lingua franca. The only missing factor was no bar to chill. Had to walk down the street for choice.
- Irene (8/5): Very good -
- Taesok (10/5): Exceptional -
- Mukul (10/5): Exceptional property, loved it! - Exceptional property. Loved it. Large sized rooms, great facilities, very clean and great upkeep. Very helpful staff.
- Sidharth (9/5): Superb - Maybe get rid of the carpets in the rooms ?
- June (10/5): - All staff members were friendly and helpful. Location is not convenient to old/French quarter.
- Berthold (8/5): Very good -
- Teresa (8/5): Very good -
- Quanying (9/5): Superb -
- Louisa (10/5): Just lovely this hotel - Everything was amazing, the team took great care of me, I could not ask for a better stay
- Dr. (9/5): Superb -
- Milosz (10/5): Amazing experience - we loved everything about this place. the staff is very friendly, their breakfast exquisite and the rooftop view takes your breath away.
- Manu (9/5): Superb -
- Akindayo (10/5): I will stay here on my next visit to Vietnam - The staff are wonderful, the service is top notch. Staff are always looking out for customer comfort.
- Kasturi (10/5): Exceptional -
- Vedran (5/5): Passable -
- Marco (3/5): Poor -
- Elizabeth (8/5): Very good -
- Michel (9/5): Superb -
- Nguyet (2/5): Very poor -
- Sheryl (9/5): Superb -
- Hisako (8/5): - It was ok only. Towels were hard.
- Christophe (9/5): Superb -
- Rosario (5/5): Passable -
- Phatcharada (10/5): Exceptional -
- Ravi (10/5): Exceptional -
- Varun (8/5): Very good - cleanliness and staff location , as it was too far from the prime spots
- David (10/5): - Top level hotel in Hanoi.
- Uig (10/5): Exceptional -
- Fausta (10/5): - Great Stuff and good food and accommodation
- Juliana (9/5): Superb -
- Vuong (10/5): Exceptional -
- Denis (9/5): Superb - as expected from the Sheraton Group. very high standard in the facility and the staff
- Dejan (9/5): Superb -
- Mark (10/5): Exceptional - Very nice hotel Location was not around anything
- Kunaal (10/5): Exceptional -
- Gerard (6/5): Pleasant -
Photos
