Oleo Cancun Playa All Inclusive Resort
Location: Blvd. Kukulkan Km 19.5, Cancun, QROO, 77500, Cancun, MX
Star Rating: 4 Stars
Property Type: Hotels
About this Property
Welcome to Oleo Cancun Playa All Inclusive Resort, your ultimate paradise escape in the heart of Cancun!
Unwind and Recharge
Pamper yourself at our luxurious spa, where you can indulge in soothing massages, revitalizing body treatments, and refreshing facials. Additionally, our outdoor pool, fitness center, and tennis courts promise endless fun and relaxation.
Culinary Delights
Savor delectable international cuisine at one of our four restaurants, including Azul, or enjoy the convenience of 24-hour room service. Don't miss our complimentary buffet breakfast and refreshing drinks from the poolside bar, perfect for those sunny days.
Comfort and Convenience
Stay in one of our 168 air-conditioned rooms featuring complimentary minibar items and espresso makers. Each room is equipped with a 50-inch flat-screen TV and rainfall showerhead, ensuring a comfortable and connected stay.
Your dream getaway awaits at Oleo Cancun Playa All Inclusive Resort—book now!
Important Information
- Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
- Only registered guests are allowed in the guestrooms.
- The property allows pets in specific rooms only and has other pet restrictions (surcharges apply and can be found in the Fees section). Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation.
Policies
Check-in: 03:00 PM - anytime
Check-out: 12:00 PM
Amenities & Facilities
- Free breakfast
- Full-service spa
- Fitness facilities
- Front entrance ramp
- Free WiFi
- Swimming pool
- 24-hour front desk
- Terrace
- Garden
- Luggage storage
- Table tennis
- Concierge service
- Wheelchair accessible
- Elevator
- Fitness facilities
- ATM/banking
- Gift shops or newsstand
- Television in common areas
- Free breakfast
- Multilingual staff
- Porter/bellhop
- Full-service spa
- Smoke-free property
- Wedding services
- Pool umbrellas
- Tours/ticket assistance
- Snack bar/deli
- Turkish bath/Hammam
- Parking (limited spaces)
- Free self parking
- Free valet parking
- Beach umbrellas
- Beach sun loungers
- Pool sun loungers
- Beach towels
- Beach volleyball on site
- Free buffet breakfast
- Food and water bowls
- Change of towels (on request)
- Change of bed sheets (on request)
Rooms Available
-
Standard Double Room
1 Double Bed
301 sq feet
Layout - Bedroom
Internet - Free WiFi
Entertainment - 50-inch flat-screen TV with digital channels
Food & Drink - Espresso maker, free minibar items, 24-hour room service, and free bottled water
Sleep - Bed sheets
Bathroom - Private bathroom, shower, and rainfall showerhead
Practical - Safe, iron/ironing board, and phone
Comfort - Fresh bed sheets (on request), fresh towels (on request), and air conditioning
Need to Know - Limited housekeeping, no rollaway/extra beds available
Non-Smoking
Room/bed type depends on availability at check-in
Max Occupancy: 4 (3 Adults)
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Private bathroom
- Toilet paper
- Bottle of water
- Shampoo
- Free Local calls
- Ceiling fan
- Espresso maker
- Room service (24 hours)
- Free WiFi
- Rainfall showerhead
- Room and bed type depend on availability check-in
- No rollaway/extra beds
- Bedsheets provided
- Highchair
- Soap
- Change of towels (on request)
- Change of bed sheets (on request)
-
Inspira Superior Ocean View
2 Double Beds
387-sq-foot room with ocean views
Layout - Bedroom
Internet - Free WiFi
Entertainment - 50-inch flat-screen TV with digital channels
Food & Drink - Espresso maker, free minibar items, 24-hour room service, and free bottled water
Sleep - Turndown service and bed sheets
Bathroom - Private bathroom, shower, and rainfall showerhead
Practical - Safe, iron/ironing board, and phone
Comfort - Fresh bed sheets (on request), fresh towels (on request), and air conditioning
Need to Know - Limited housekeeping, no rollaway/extra beds available
Non-Smoking, pet friendly
Room/bed type depends on availability at check-in
Max Occupancy: 4 (3 Adults)
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Private bathroom
- Toilet paper
- Bottle of water
- Shampoo
- Free Local calls
- Ceiling fan
- Espresso maker
- Room service (24 hours)
- Turndown service
- Free WiFi
- Rainfall showerhead
- Room and bed type depend on availability check-in
- No rollaway/extra beds
- Bedsheets provided
- Highchair
- Soap
- Change of towels (on request)
- Change of bed sheets (on request)
-
Junior Suite Sunset
1 King Bed
473-sq-foot room with lagoon views
Layout - Bedroom
Internet - Free WiFi
Entertainment - 50-inch flat-screen TV with digital channels
Food & Drink - Espresso maker, free minibar items, 24-hour room service, and free bottled water
Sleep - Bed sheets
Bathroom - Private bathroom, shower, and rainfall showerhead
Practical - Safe, iron/ironing board, and phone
Comfort - Fresh bed sheets (on request), fresh towels (on request), and air conditioning
Need to Know - Limited housekeeping, no rollaway/extra beds available
Non-Smoking
Room/bed type depends on availability at check-in
Max Occupancy: 3 (3 Adults)
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Private bathroom
- Toilet paper
- Bottle of water
- Shampoo
- Free Local calls
- Ceiling fan
- Espresso maker
- Room service (24 hours)
- Free WiFi
- Rainfall showerhead
- Room and bed type depend on availability check-in
- No rollaway/extra beds
- Bedsheets provided
- Highchair
- Soap
- Change of towels (on request)
- Change of bed sheets (on request)
-
Superior Sunset
2 Double Beds
387-sq-foot room with lagoon views
Layout - Bedroom
Internet - Free WiFi
Entertainment - 50-inch flat-screen TV with digital channels
Food & Drink - Espresso maker, free minibar items, 24-hour room service, and free bottled water
Sleep - Bed sheets
Bathroom - Private bathroom, shower, and rainfall showerhead
Practical - Safe, iron/ironing board, and phone
Comfort - Fresh bed sheets (on request), fresh towels (on request), and air conditioning
Need to Know - Limited housekeeping, no rollaway/extra beds available
Non-Smoking
Room/bed type depends on availability at check-in
Max Occupancy: 4 (3 Adults)
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Private bathroom
- Toilet paper
- Bottle of water
- Shampoo
- Free Local calls
- Ceiling fan
- Espresso maker
- Room service (24 hours)
- Free WiFi
- Rainfall showerhead
- Room and bed type depend on availability check-in
- No rollaway/extra beds
- Bedsheets provided
- Highchair
- Soap
- Change of towels (on request)
- Change of bed sheets (on request)
-
Inspira Junior Suite Ocean Front
1 King Bed
473-sq-foot room with ocean views
Layout - Bedroom
Internet - Free WiFi
Entertainment - 50-inch flat-screen TV with digital channels
Food & Drink - Espresso maker, free minibar items, 24-hour room service, and free bottled water
Sleep - Turndown service and bed sheets
Bathroom - Private bathroom, shower, and rainfall showerhead
Practical - Safe, iron/ironing board, and phone
Comfort - Fresh bed sheets (on request), fresh towels (on request), and air conditioning
Need to Know - Limited housekeeping, no rollaway/extra beds available
Non-Smoking, pet friendly
Room/bed type depends on availability at check-in
Max Occupancy: 3 (3 Adults)
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Private bathroom
- Toilet paper
- Bottle of water
- Shampoo
- Free Local calls
- Ceiling fan
- Espresso maker
- Room service (24 hours)
- Turndown service
- Free WiFi
- Rainfall showerhead
- Room and bed type depend on availability check-in
- No rollaway/extra beds
- Bedsheets provided
- Highchair
- Soap
- Change of towels (on request)
- Change of bed sheets (on request)
-
Standard Room
1 King Bed
248 sq feet
Layout - Bedroom
Internet - Free WiFi
Entertainment - 50-inch flat-screen TV with digital channels
Food & Drink - Espresso maker, free minibar items, 24-hour room service, and free bottled water
Sleep - Bed sheets
Bathroom - Private bathroom, shower, and rainfall showerhead
Practical - Safe, iron/ironing board, and phone
Comfort - Fresh bed sheets (on request), fresh towels (on request), and air conditioning
Need to Know - Limited housekeeping, no rollaway/extra beds available
Non-Smoking
Room/bed type depends on availability at check-in
Max Occupancy: 2 (2 Adults)
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Private bathroom
- Toilet paper
- Bottle of water
- Shampoo
- Free Local calls
- Ceiling fan
- Espresso maker
- Room service (24 hours)
- Free WiFi
- Rainfall showerhead
- Room and bed type depend on availability check-in
- No rollaway/extra beds
- Bedsheets provided
- Highchair
- Soap
- Change of towels (on request)
- Change of bed sheets (on request)
Guest Reviews
- Vivian (10/5): It was wonderful, I am trying to book additional days. - Everything specially the friendly staff
- Juan (6/5): Regular - La vista y la arquitectura Los baños de la piscina estaban sucios y la playa nunca se limpió el sargazo
- TAMER AHMAD ABDEL (10/5): -
- Ing Kallejas (10/5): Excelente para tus perrhijos - El trato a mi perrihija, no en cualquier lugar los cuidan así Falta seguridad en la playa, había gente que no eran huspedes
- Marilyn (7/5): Razoável - A equipe foi muito simpática ao nos fornecer o benefício de um quarto melhor por ser meu aniversário. Isso salvou a minha experiência. Nessa localização o mar é muito agitado, a alimentação precisa melhorar bastante, pouquíssima variedade de comidas pra um local all inclusive.
- Laura (9/5): Excelente servicio y hotel, muy recomendado - Nos gustó mucho las instalaciones, la comida, la playa todo nos gustó mucho
- Craig (8/5): -
- Francesco (8/5): -
- Patricia (7/5): Excelente hotel calidad precio - El restaurante japonés y hotel pie de playa. Hotel accesible y buena comida
- Margerita (8/5): -
- mairal (9/5): fabulosa - la amabilidad de la gente la comida excepcional variedad de comida en restaurantes preciosa habitación las sombrillas de la playa estaban en mal estado por el aire
- FRANK (10/5): -
- Viktoria (8/5): -
- ACHENGLIL (10/5): Très bon hôtel à Cancun - Ni trop grand ni trop petit. Tout l'essentiel est présent. Personnel agréable. Plage magnifique. La restauration. La literie. L'accueil. Les services et le parking. La qualité des boissons
- Kovacic (7/5): -
- JOSE LUIS (10/5): EXCELENTE - LA UBICACION CON LA PLAYA. LOS ALIMETOS ATENCION DEL PERSONAL EN LA RESERVACION REFERIA TAXI GRATIS DESDE EL AEROPUERTO Y AL LLEGAR RESULTA QUE SE TENIA QUE REALIZAR UNA RESERVACION CON UN COSTO DE 100 DOLARES (SI NO TIENEN EL SERVICIO DEBERIAN QUITARLO DE LA PUBLICIDAD)
- Loria (9/5): Restaurantes con buena comida. Personal atiende con gusto - Cerca del aeropuerto. El Personal súper amable. Nos trataron muy bien. Son amigables y resolutivos. Es un hotel antiguo. Algunas instalaciones son viejas y descuidadas.
- Valeria (7/5): -
- Dmytro (7/5): - Расположение Неприветливый персонал.
- omri (6/5): -
- Lea (7/5): - Direkt am Strand, leckeres Essen, toller Coffee Shop
- Chamaa (9/5): -
- jenny milena (6/5): BUENA UBICACION COMIDA EXCELENTE Y BUENA ZONA DE PLAYA - ZONA DE PLAYA COMIDA SERVICIO INSTALACIONES LIMPIEZA
- Marieni (10/5): Amei a experiência! - O resort é perfeito! Nosso quarto era excelente, os funcionários todos muito atenciosos e gentis, a comida era boa, as instalações não deixaram a desejar em nada. Localização excelente também, perto do aeroporto e do centro. Amei a experiência!
- Melanie (5/5): -
- Wallace (10/5): We will definitely return it was are second time staying at the resort - It was very nice we loved it I wish there was more food
- Éva (9/5): Csendes pihenés - Szép szálloda, kedves személyzet, finom ételek, figyelmes pincérek, ingyenes strandtörölköző, napágy, napernyő. Nincsenek a szállodában programok, kétnaponta van takarítás, A tenger használhatatlan volt, mert iszonyúan tele volt hínárral a víz, és a part is, igaz ez nem a szálloda hibája. Mindenki tájékozódjon utazás előtt. Mi április 17-25 ig voltunk.
- GABRIELE (10/5): -
- Delphine (7/5): Décevant pour un 4 étoiles - Proximité avec la plage Pas de prise en charge du taxi comme indiqué sur l annonce. Passage de la ferme de ménage à,18h pour donner 2 pieces de chocolat alors qu elle n est pas venue faire le ménage dans la chambre. Chambre très bruyante mal isolée, on entendait nos voisines parler comme si elles étaient dans la chambre.. Nourriture pas exceptionnelle.
- Amadeus (8/5): Sehr entspannter Aufenthalt. Hotel mit super Preis-Leistungs-Verhältnis für die Lage - man sollte allerdings kein 4-Ster - Direkte Strandlage mit tollem Meeresblick. Sehr gutes A-la-Carte Essen in den Themen-Restaurant (im All inklusive inbegriffen). Teilweise sehr freundliches und aufmerksames Personal (insbesondere in den Restaurants). Klimatisiertes Zimmer. Tägliches aufstocken der Minibar. Gutes Fernsehprogramm mit Zugriff auf ESPN (zeigt deutschen Fußball). Gute Kaffee Auswahl im Brown Bag Café. 24/7 Room-Service. Niedriger Wasserdruck in der Dusche. Teilweise sehr unfreundliches Personal an der Pool Bar (hat Wünsche teilweise absichtlich ignoriert). Das gesamte Hotel hätte insgesamt mal eine Renovierung notwendig, da dieses doch recht in die Jahre gekommen ist. Die Geräte im Fitness könnten auch erneuert werden - das Studio ist insgesamt kleiner wie auf den Bildern erwartet. Die Seealgen werden nicht von Strand entfernt (allerdings auf der gesamten Strandpromenade der Fall). Zimmerreinigung alle zwei Tage sollte auf dem Preis-Niveau häufiger erfolgen.
- Wafaa (7/5): Perfect short stay vacation - Nice room big room with perfect view on the ocean. Good restaurants with lots of variety. No housekeeping if you only book a 2 night stay and we had to call each time to get new towels otherwise we’d have to use the same ones for 3 days
- Aisha (10/5): -
- Courtney (7/5): -
- Aisha (10/5): Highly recommend for a relaxing sun holiday! - Lovely hotel! The food was amazing, lots of variety. Very helpful staff, clean rooms and facilities. Location was great. Noise level was good, compared to other hotels we’d been told about by other guests. N/A
- Conor (1/5): Disappointing - Good location. Rooms were nice Staff were rude and food from buffet was cold. Food made us sick and when we complained the manager put blame on us after? Accused us of drinking too much? Another couple we met also were sick from food the same day but the manager did not want to hear it. Overall it missed the mark- feels like a cheap resort in spain. Pictures on booking.com are outdated. Staff kept coming into room unannounced and did not knock also?
- Karin (8/5): -
- Karla (9/5): -
- Anna (9/5): - Nászúton voltunk és a szobánkban egy kis üdvözlő ajándék fogadott. A személyzet nagyon kedves és figyelmes volt. A reggeli bőséges és az ebéd és vacsora választék minden étteremben szuper volt. A szálloda területén többféle étterem közül is választhatunk: olasz, ázsiai, hagyományos, strand büfé. Nap közben a medence bárjánál, este egy benti bárban iszogathatsz, valamint egy kávézó is egész nap a vendégek rendelkezésére áll. Strandolási lehetőség volt a szép part szakaszon, a hotel hideg vizes medencéjében és jacuzzi-ban. Délelőtt nehezen lehet találni árnyékos helyet a strandon, mert a szálloda vendégei már korán reggel lefoglalják az árnyékos helyeket. A reggelire 1 étteremben van lehetőség, ezért főszezonban vagy hétvégén többet kell várni, hogy asztalt kapjunk.
- Isaza Jimenez (10/5): - Las personas, son muy atentas y muy muy amables.
- Katie (3/5): Really disappointing food and cleanliness - avoid - The location was fine and it smelled great when you entered. The beach was nice, and all of the waiters were really lovely throughout our stay. Apart from that, the experience was disappointing. There were random bad smells throughout the hotel, which made it seem like there were plumbing issues, especially as the sinks kept blocking. The rooms needed a deep clean and felt quite dirty around the edges. The shower pressure was terrible, the room was too hot, and the AC didn’t really work. The food was generally very poor. We had fries at the pool bar that were cold and floppy. The buffet was quite small for such a big hotel, with very few vegetarian options. I wanted an omelette, but they were frying bacon on the same surface. Many of the drinks were weak and not very nice, we were served warm bottles of water, and a lot of the food was cold and low quality. The late checkout process was also frustrating. We asked when we checked in because we had a late flight, and were told to call in the morning. When we called at 8am, we were told it wasn’t possible, despite our flight not being until 8pm. After questioning it, it suddenly became possible, but the staff member was rude about it. It then cost $60 for just four extra hours. We were also told rudely that we needed to come down and pay urgently, and after paying at 9am we were locked out of the room at 1pm anyway, so had to go back to reception again to get our wristbands extended. Overall, the hotel feels like it needs better management and a full refresh.
- Analia Perucho (10/5): Calidad precio ideal - La amabilidad del personal, la comida de los restaurant, la limpieza, el tamaño de las habitaciones Falta de sombras en la olaya
- Caroline (7/5): Parfait pour 3 jours - All inclusive, les repas, le buffet et les restaurants. La piscine, les transat Hôtel qui a besoin d’un rafraîchissement. Le ménage fait 1 jour sur 2, prix élevé pour un hôtel sans animation
- Guest (4/5): -
- Cristhian (9/5): Punto a mejorar - La comida Que no hay tanta variedad de platillos para el room service, y las camas no son muy comodas Asi como las aplicaciones de la pantalla, solo puedes abrir youtube
- connie (2/5): too many othr places to spend my moeny - hotel staff were not nice, accomodating, inviting, attentive or caring. not enough chairs at pool to accomadate guest, hotel staff awful,
- Edgar (10/5): -
- LAURA GABRIELA (10/5): Agradable - Habitación
- Ana (7/5): Calidad-precio mejorable - El servicio de habitaciones y el restaurante asiático. Las tumbonas y sombrillas del área de piscina eran muy limitadas y, en muchas ocasiones, no había sitio. La comida del buffet era siempre la misma, con muy poca variedad. El servicio de limpieza era cada dos días (supuestamente por contaminar menos).
- Kate (8/5): Cómoda - La playa No había quien nos ayudara con las bebidas del bar.
- tanjavK9866GV (2/5): Zero communication, even for INSPIRA bookings - I am beyond disappointed with the service at Oleo Cancun. Three weeks ago, I booked an INSPIRA room, expecting a premium experience. 2 days later i had specific questions regarding another room category I saw in photos on TripAdvisor, which looked amazing, and I thought about switching. Communication was very fast (for Mexican standards, answer within 12 hours, wow! <3 ), which really impressed me, but the only responses from Raymundo Medina I received was 2 emails with generic one-sentence-standard templates. My actual questions about this room category (i even sent pictures to clarify) were completely ignored. After attempting twice to get a real answer (I even wondered, if I was talking to AI), communication stopped entirely. No answers anymore. Because of this lack of professional service, I decided to cancel my stay at Oleo — well within the official cancellation period. Since then: still silence. no answers. I have sent several emails, submitted the required guest form on ateliers des hotels website again, and tried to reach Oleo, but it seems I am being ghosted. No confirmation, no response, no refund of deposit, nothing. It is unacceptable to treat guests this way, especially those booking premium categories. I am now forced to involve my bank for a credit card chargeback.
- Ricardo (6/5): Para ser Cancún y la zona hotelera esperaba algo más del hotel. Hoteles así como esos los encuentro en Panamá y más bara - Las habitaciones, hotel frente al mar y buenas vistas al mar. Las comidas y postres bastante regulares. La atención es muy mala a menos que des propina todos los días. Las actividades en el hotel son nulas, no hay nada que hacer en el hotel, todo lo debes hacer por fuera del hotel.
- Sophie (6/5): - Only here for one night after travels to other areas in Mexico. Stayed here for practically to airport and looked nice online. Nice view and spacious rooms. Again only here for one day but the food in the buffet restaurant was extremely basic, poor selection, not great for any meal time. Appreciate there is a pool bar (average) and two restaurants but the food does not reflect the four star boutique hotel. Rooms are run down on a closer look broken cabinets and cracked beds just needs some care in the finer details. More bed around the pool area also better beds for comfort very basic old school sun loungers.
- Cristobal (7/5): -
- Afra Abdul (8/5): -
- Devra (7/5): Great wait staff, Surprisingly good food, nice pool, needs to be cleaner - Wait staff was great, beds were small and uncomfortable. Bedding was a mess. Really only the beds and bedding
- Hannah (5/5): Als Flughafen-Hotel für eine Übernachtung ok, keine Empfehlung für Erholungsurlaub - - Transfer-freundliche Lage in der Hotelzone (Shuttle Services, Uber jederzeit verfügbar) - für eine Übernachtung bis zum Abflug ok, keine Option für einen wirklich erholsamen Urlaub - Sauberkeit in Ordnung, wird aber von Abnutzungserscheinungen der Einrichtung überschattet - Personal höflich und zuvorkommend - Einrichtung ist veraltet, weist deutliche Abnutzungserscheinungen auf - allgemein unordentlicher/ uneinheitlicher Eindruck des Eingangsbereichs, welcher sich im Hotel fortsetzt - Essen für die breite Masse (typisch all inclusive), teilweise wenig Auswahl
- Diane (8/5): Overall, we enjoyed & were happy with our all inclusive stay with clean rooms, pleasant staff, decent food & dri - When book at affordable price it is very decent with all inclusive food/drinks, nice pool, and location. The drawers in room and miscellaneous items like curtains need maintenance and up keeping. This would be a 5 stars if all areas are remodeled & upgraded.
- cruz (9/5): -
- Manon (4/5): Je ne recommande pas cet hôtel - Le personnel est très gentil et serviable La chambre était très humide Équipement vétuste Peu de choix de nourritures (très répétitif) Devoir payer en plus si vous devez partir en peu plus tard Aucune animation
- Lisa (4/5): -
- Susan (6/5): Hotel was very tired but clean, food was luke warm so was coffee, food the same much of the time - Location, room size and comfy beds Tired, poor food and staff shortages
- Israt Jahan (10/5): -
- Wendy (7/5): Buena - El desayuno estaba muy rico y completo, al igual que el resto de comidas, snacks y bebidas. La habitación preciosa El área de piscina es pequeña y los baños de la piscina no son muy aseados, las camas de playa no son suficientes para la cantidad de gente que se hospeda ahí
- Deyanira (9/5): Vacaciones para disfrutar, descansar y comer rico. - Excelente servicio del personal en general, restaurantes, bar, cafetería, etc. Nos gustó la comida, las bebidas muy bien y la cafetería nos encantó, que tengan frappé con leche vegetal estuvo de lujo. Faltan camastros, tal vez ya son insuficientes para la capacidad del hotel.
- Anthony (2/5): Much more expensive than good - The staff is very friendly and profesional The food is good The hotel is old and not well maintened. The walls are damaged, there are marks on them and the tiles in the pool and hot tub are also damaged. The price is very high compared to quality. 240€ per night is way to much. I'ld pay maximum 150€ per night for this kind of hôtel.
- Quest54161321713 (10/5): AN ODE TO OLEO STAFF - I don’t leave reviews often but came here to say that my group of 14 friends and I had an absolute BLAST here. Laid back vibe, all different ages vibing by the beach and pool and just an overall awesome vibe! But the real reason I am here is to say that the Oleo staff ROCKS!!!! They work so hard, I saw the same staff doing so much day in and day out and they were always so genuinely kind and quick to go above be and beyond with a smile on their face!! I hope Oleo resorts pays them WELL and appreciates them becuase they are incredible! I wish I could remember all f them but all I remember is Felipe
- kirag461 (10/5): Hakka Restaurant was a major highlight of a very comfortable stay! - My wife and I stayed at Oleo Cancun for 1 week and we had a very restful, comfortable stay. It is a bit smaller than some other resorts, but because of that we got to enjoy a relaxing experience with high quality of service. Additionally, no need to compete for sit-down dinner reservations like other resorts; we were always able to show up and get a seat very quickly. We enjoyed the beach most days of our trip and the drinks from the pool bar, and the tacos and quesadillas from the beach cantina were delicious. Service around the pool and beach (shoutout to Sheila!) was also a great comfort during our stay. Perhaps our biggest highlight was the Hakka restaurant. By the end of our trip, we made a point of showing up at opening time each night to grab our favourite window seats. The view from the restaurant was wonderful. The food, in particular the seafood dishes and rolls, were incredible, but we tried most items on the menu and many were 10/10. The Hakka Salad, Tempura Roll, Furai Roll, and the shrimp fried rice are must-haves. We enjoyed excellent cooking from Chefs Ofelia Olan and Victor, and were given incredible service from Alexa, Marcelino, and ESPECIALLY Crispin. On our final night there, we were very touched to receive an off-menu dessert that was as thoughtful as it was delicious. We will be keeping our eye on Oleo Cancun for future vacations!
- Yasmmin (10/5): -
- REGIA LILIAN DOS (10/5): Muito bom e confortável! Retornarei! - Muito bom o Hotel, achei bem confortável. Gostei da limpeza dos ambientes, a simpatia dos funcionarios é contagiante, adoreiii! Gostei da comida e principalmente da dispobinilidade da cozinha ser 24h isso pra mim foi ótimo. A praia maravilhosa, a vista deslumbrante e voltarei, pode me aguardar! Quando eu cheguei no hotel já tinha um espumante me aguardadno no quarto e isso eu amei! Gostei de tudo, não tenho nada a me queichar do hotel.
- naomihC9876GH (6/5): Needs improvement - I visited hotel with my family. Hotel room was small however it was on high floor as requested with sea view. Bathroom was bigger than hotel room. I visited all of the restuarants and the food is mediocre and bland in most. Brown coffee shop is good. The desserts look nicer than they taste. Please get off the resort and use R1 or R2 bus outside which stops at market 23 which is big and more affordable. Bus stops at other destinations. The resort was busy and loads of people around the pool and beach. I used these once and its quiter in the morning. Crowded in the late morning and afternoon. The room should be cleaned daily. The plates from the room service should be collected on same day or earliest time. In my room we ran out of toilet roll. I asked 4 times and no toilet roll was offered. I had to ask the cleaner for toilet roll who was cleaning a nearby hotel room. Lastly I saw flies in resturant which is a hygiene risk. We all had an upset stomache.
- jenniferrH9999JU (10/5): Wonderful week with great vibes! - We had a great stay at the Oleo! The staff was incredible and everything was clean. We especially loved the Hakka restaurant for dinner, so much that we went 3 nights is a row. The sushi was great and Marciono and the rest of the staff was amazing. We would stay here again
- Hannah (9/5): -
- Silas (9/5): Preis Leistung gut, aufpassen mit Betrug - ACHTUNG VOR BETRUG, WENN SIE SCHON GEZAHLT HABEN NIE NOCHMAL ZAHLEN! Das AllIn Angebot ist sehr stark, gutes Frühstück, sehr gut auch das Essen direkt am Pool (Pizza, Burger, Quesedilla, Taco Salat usw), auch das Abendessen Auswahl aus Buffet, italienischen oder asiatischen Restaurant. Pool Service Francisco ist GENIAL!! Getränke auch top, klar nationale, aber teils auch Aperol, Espresso Martini, Vodka Lemon usw - Pool und Strand schön gepflegt, Zimmer sind okay. Parken top. Gym gut, für die vielen Gäste nur etwas zu klein. Preis Leistung ca 100€/Nacht pro Person für die gute Verpflegung sehr gut - wenn man All In auch viel nutzt. Waren aber auch "nur" 3 Nächte, was ideal war. Auch Liegen kostenfrei am Strand alles mit Schirmen sehr gut, und Wasser wunderschön mit den Wellen. Sogar eigenes kleines Cafe kostenfreie Snacks, Kaffee und Frappucino ist schon echt sehr gut. ACHTUNG VOR BETRUG, WENN SIE SCHON GEZAHLT HABEN NIE NOCHMAL ZAHLEN! Bei diesem Problem wurde null auf uns eingegangen, sehr enttäuschend und das obwohl das Hotel zugab, das Sie eine Sicherheitslücke hatten. Dank an Booking das das Geld so schnell erstattet wurde. Personal an der Rezeption ist absolut Inkompetent. ansonsten super Personal. Zimmer und Anlage ein bisschen in die Jahre gekommen, ist halt All in weng abgenutzt, Lage könnte zentraler sein. Liegen sollte auch durchgesetzt werden, dass nicht reserviert werden darf, sonst wird es schwer wenn man ab 10/11 Uhr erst zum Pool geht. Tennisplatz ist mit Beton Untergrund okay mal hin und her aber mehr nicht. Schläger kostenfrei ist top. Liegen und Boden an der Poolanlage könnten gerne mal saniert werden.
- Mobile15960521634 (10/5): The Hakka crew was amazing! - We had such an incredible experience at Hakka during our stay at Oleo Playa Cancun! Chef Ofelia was absolutely wonderful - she went above and beyond by creating special sushi rolls just for us. She was so kind, attentive, and genuinely caring. We also had such a lovely conversation with her and learned so much about Mexico and its beautiful culture. It made the experience feel so personal and unforgettable. Chef Victor and Chef Olan prepared outstanding appetizers and hot dishes - everything was delicious! The edamame was a total hit, and we especially loved the yakimeshi mixto, the res mongol, and the ribs in Korean sauce. Each dish was full of flavor and beautifully prepared. Our waiters, Marcelino and Crispin, were fantastic - attentive, helpful, and so fun to be around. They truly elevated the whole experience with their great energy and service! Gracias, amigos! Alexa was also incredibly sweet, helpful, and just a joy to interact with. We wish her all the best in college - she’s going to do amazing things! Overall, this team made our evenings so special. You can really feel the passion, care, and teamwork behind everything they do. Thank you all for such a memorable experience!
- Chanel (8/5): -
- E6807GZanitah (10/5): Beautiful Resort to relax - Small but perfect resort for 2 friends to relax and get a break from the cold winter in NL Canada. The room could use updating as well as a sitting space on the small balcony, but it was clean spacious and comfortable. Food is great- enjoyed both restaurants and ate most meals at buffet. Really enjoyed eating all our meals at buffet outside with an ocean view. The staff are so friendly and can’t do enough for you. Special meal created by Chef Orlando at the Almar Restaurant and served by Angel, was outstanding! Loved the coffee bar with soft serve -yourself ice cream. Very little entertainment but fine for us who like to relax and play cards in the evenings while sipping on our favorite drinks. Dog-friendly too which we enjoyed. Met some lovely people from the UK that we enjoyed. Beach wasn’t great with lots of seaweed but that was on Mother Nature, not the staff. Could provide more shade on beach and by pools but the sun was lovely and warm. Would come back to this resort.
- mrobinson101 (8/5): Nice friendly hotel - Lovely family stay at a nice hotel which needs a little bit of updating. We enjoyed our stay although it didn’t start well when the twin room we had booked was a double which couldn’t be changed as the hotel was fully booked. The staff were friendly, drinks well made and a good variety of food. Evening entertainment would have been a nice addition as the lobby bar lacked atmosphere.
- ricky (10/5): -
- Alexandra (10/5): - Excelente servicio
- A7150KXgeorgeg (10/5): INCREDIBLE EXPERIENCE!! - We just returned from an unforgettable family vacation at Óleo Cancún Playa, and we can’t say enough about how amazing our experience was—it was truly a ⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐ (10-star!) experience! Traveling with two boys who have celiac disease can be stressful, but from the moment we arrived, the team went above and beyond to make sure they were not only safe—but truly spoiled with unlimited delicious dining options. It gave us so much peace of mind and allowed us to fully relax and enjoy our time together. The resort itself is stunning—perfect location, a beautiful beach, and everything you could possibly need. But what truly made this trip exceptional was the outstanding service. A huge thank you to Ham, Max, Yeseli, Francisco, Philippe, and Gerry—all of your attentiveness and personal care blew us away. You didn’t just meet our needs, you anticipated them. You took the time to get to know us, and it made our experience feel so special and personal. We also want to recognize the incredible leadership team: Julia, Jorge, Alexander (Hakka), Yobani (Almar), and a very special thank you to Chef Saul. Your efforts to ensure the entire resort staff was aware of our boys’ dietary needs meant the world to us. Because of you, our kids could safely enjoy the amazing cuisine just like everyone else—and that is something we will never forget. This wasn’t just a vacation—it was a truly caring and inclusive experience. We are beyond grateful and can’t wait to come back to Óleo Cancún Playa!
- Gergely (8/5): -
- Shelly (10/5): - EVERYTHING!! BEAUTIFUL BEACH GORGEOUS HOTEL CLEAN ROOMS AMAZING STAFF GREAT FOOD AND DRINKD SND SERVICE!! ⭐️⭐️⭐️⭐️⭐️
- artee34 (8/5): March Beach Chill - Good location being at the south end of the isthmus so transfer to & from airport was very quick. Can’t fault the waiters, bar staff and cooks who were all very attentive and quick to assist. The hotel was stated as boutique 4 star however was probably a bit under this. The food in Azul was a bit same old with regards breakfast fruit and salad. It would have been good to see some changes through the week. However that said; the fruit and salad were fresh. Almar restaurant was disappointing with the only positive being the view. Beach was great with added waiter service. However…why do people stick their towels on loungers at 0700 when it is clearly stated not allowed but never enforced?! I observed instances where loungers were “reserved” all day with the towels being collected at 6pm with no-one using them. So in short - you fully get what you pay for with Oleo. It does the job but if you want to pay more for 4/5 star then there are other options.
- sydneylT9317GM (10/5): March 2026 - Couples Trip Review - My boyfriend and I stayed at this resort for 7 days and had an incredible experience from start to finish. One of the things we loved most was the size of the resort, it’s smaller (around 150 rooms), which gave it a much more personal and welcoming feel. By the end of the trip, we had gotten to know both the staff and other guests, which made the experience even more special. The food exceeded our expectations every single day. There were three different options of places to eat for dinner each night, so we always had variety and never got bored. On top of that, there was a coffee shop and a snack bar open most of the day, both offering delicious options whenever we wanted something quick or casual. The service was truly outstanding, every staff member we interacted with was friendly, attentive, and went above and beyond to make sure we were taken care of. We genuinely have no complaints in that area. We stayed in the Junior Sunset Suite so it looked out to the other side of the resort, beautiful view with a balcony, highly recommend. Our room was clean, comfortable, and recently renovated, which made a big difference. It felt modern and well-maintained, and housekeeping did a great job throughout our stay. If anyone has any concerns about the food or wants more detailed information before booking, I highly recommend downloading the Oleo Playa app. It offers much more up-to-date and detailed information than the website, including menus and resort details, which we found really helpful. Overall, this resort struck the perfect balance between relaxation and a welcoming, social atmosphere. We would absolutely come back and highly recommend it to anyone looking for a more intimate, high-quality resort experience.
- tracyjL7720OU (10/5): Perfect Vacation - We had a perfect vacation at Oleo Cancun Playa. The resort was exceptionally clean, and everything was handled with great promptness, which made the entire stay feel seamless and relaxing. Check-in was quick and easy, and Marco gave us a fantastic initial tour that really set the tone for the trip. The staff were truly lovely, and we especially want to recognize Francisco, who went above and beyond to make sure we never needed anything. His attention and service made a big difference in our experience. Overall, a wonderful stay with excellent service from start to finish.
- Bouniot (10/5): Super - L’accueil, l’emplacement, la chambre Je ne recommande pas les excursions proposer à l’hôtel c’est une arnaque il y a des frais supplémentaires pendant l’excursion inadmissible
- Kegskes (10/5): One of the best holidays ever!! - Just left the hotel today after a fabulous 9 day stay. We were all inclusive and stayed in an Inspira Superior Ocean View room. Ours had a balcony and it was amazing to sit out and soak up the sea air from the waves rolling in so close. We were able to wake up to the sun rising over the carribean sea and kept the patio door open well into the night as it was such a warm breeze. The room was a little tired in places but after the first morning we really didn't notice. There are 5 places to eat including a pool bar. The main buffet style restaurant is the breakfast area and then one of the choices for the evening. We ate at the other two evening restaurants and had nice food at both. As with alot of hotels we found that the food wasn't always hot - we like ours really hot so it is worth selecting food from the bottom of the servers as they're on hot plates. There were wine refills a plenty and attentive service. The Brown Bag is a great facility open from 7am until 11pm at night and serves coffees, paninis etc - closed on Sundays. The pool area is not massive but the sun loungers are also on the beach aswell. We hired a cabana a couple of days @ £30 with the 20% Inspira Discount. It was well worth it to have shade and padded seats with lovely waiters who look after everyone. The main bar has speedy attentive staff who filled our drinks before we even asked at times, there's no entertainment apart from a singer one night but it allowed for more relaxed chats with people from other countries etc. The weekends have afew groups coming through which raised the tempo a little but we liked the energy. It quietened down after Sunday. On the last day I booked a massage and facial at the spa. That's just a lovely environment and my treatments were fabulous. We would love to return here, it was a great holiday experience and personally we felt it was good value for the experience.
- Jnettia (4/5): - The room was beautiful. The views are amazing at this property. When entering they knew it I was there for my anniversary. They made the room special brought charcuterie, boards, champagne. It was really nice. I am writing to formally lodge a complaint regarding my recent stay at Oleo from March 25/26I booked this stay through booking.com specifically for the premium tier amenities, but the experience was a bait-and-switch. Issues Encountered: • False Advertisement: I was charged for "exclusive" beach access and a private bar with entertainment. Upon arrival, I found these areas were open to all guests and the entertainment was non-existent. A manager later confirmed these services were discontinued over a year ago, despite still being listed as active on your website. • Unprofessional Staff: At 12:00 PM, I attempted to resolve this with a front desk agent named Yuli. She was dismissive and rude, refusing to assist us and stating we had to wait for a manager. • Loss of Vacation Time: We were forced to wait until 3:00 PM for a manager to arrive. During those three hours, Yuli failed to provide any updates or inform the manager of our presence. We essentially paid to sit in a lobby rather than using the facilities. I am requesting a partial refund for the "premium" portion of my booking, as the services paid for were not provided. I look forward to your prompt response regarding how you intend to rectify this situation. Sincerely, J Thomas
- Lisa (10/5): - The staff were so lovely and attentive. The location and facilities were perfect and the room was clean and spacious. The noise was a bit loud from other rooms beside us.
- salazar arellano (10/5): fabuloso - Tanto a mi, como a mi familia nos encantó. Pensamos regresar
- Maximiliano (10/5): Buena elección hospedarme aquí. - Me gustó la comida, la habitación, el servicio en general. El personal siempre fue muy atento y amable. Podría tener más reposeras disponibles en la zona de playa y piscina.
- Markus (9/5): -
- Jarosław (9/5): -
- Daniel (7/5): -
- Carlo Alberto (8/5): -
- Martin (8/5): - Fab room, fab location by the beach, fab friendly staff. We were dissapointed with the food. The only indoor bar was very slow to serve guests
- marden (9/5): Perfecto - La ubicación
- Elisabeth (8/5): Lovely friendly staff but nowhere to have a quiet drink - Food very good The bar - high ceiling, very noisy, a bit like having a drink in a hall with bad acoustics!
- kerrymaxwell2 (10/5): Fantastic experience at the Hakka Restaurant - Well worth a visit. - Dining at Hakka was an absolute delight. The atmosphere is warm and inviting. The food itself was outstanding—each dish beautifully presented What truly elevated the experience, however, was the exceptional service provided by Marcelino. From the moment we arrived, he made us feel genuinely welcome. His attentiveness, professionalism, and knowledge of the menu ensured that every recommendation was spot-on. It’s rare to encounter service that feels both seamless and heartfelt, but Marcelino delivered exactly that. He turned a great meal into a truly memorable dining experience. ✨ Highly recommend Hakka for anyone seeking not just incredible food, but also world-class service. Ask for Marcelino—you won’t be disappointed. And don’t forget to leave him a tip, he’s worth it!
- milliep602 (10/5): Great bar staff - Antonio behind the bar is amazing! Always laughing and joking. Great service!
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