Hampton Inn Madison Square Garden Area Hotel
Location: 116 W 31 Street, New York, New York, 10001, New York, US
Star Rating: 3 Stars
Property Type: Hotels
About this Property
Recreational Amenities and Services
Indulge in the fitness center or unwind on the terrace. Enjoy complimentary wireless internet, concierge assistance, and a communal TV.
Dining and Services
Savor a meal at the hotel's restaurant or opt for room service. Start your day with a free grab-and-go breakfast.
Featured Amenities and Accommodations
Benefit from free wired internet, a business center, and limo service. Relax in rooms with DVD players, flat-screen TVs, and designer toiletries, steps away from famous attractions.
Experience comfort and convenience at the Hampton Inn Madison Square Garden Area Hotel. Book now for an unforgettable stay in Manhattan.
Important Information
- A car is not required for transportation to and from this property.
- Parking height restrictions apply.
- Cashless payment methods are available for all transactions and guests can access their rooms with a mobile device.
- This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
Policies
Check-in: 03:00 PM - 12:00 AM
Check-out: 12:00 PM
Instructions: Front desk staff will greet guests on arrival at the property.
Amenities & Facilities
- Free breakfast
- Fitness facilities
- Express check-out
- Free WiFi
- 24-hour front desk
- Terrace
- Luggage storage
- Express check-in/check-out
- Concierge service
- Elevator
- Fitness facilities
- ATM/banking
- Television in common areas
- Free breakfast
- Safe-deposit box at front desk
- Multilingual staff
- Free newspapers in lobby
- Porter/bellhop
- Express check-out
- Limo or town car service available
- Smoke-free property
- Express check-in
- Use of nearby fitness center (discount)
- Tours/ticket assistance
- Free wired internet
- Wheelchair accessible parking
- Assistive listening devices available
- Braille or raised signage
- Snack bar/deli
- RV, bus, truck parking (surcharge)
- Free breakfast to go
- Covered parking
- Secured parking
- Wheelchair-accessible van parking
- Wheelchair-accessible fitness center
- Wheelchair-accessible on-site restaurant
- Food and water bowls
- Well-lit path to entrance
- Stair-free path to entrance
- Accessible shuttle
- No accessible shuttle
Rooms Available
-
Room, 1 King Bed, Non Smoking
1 King Bed
200 sq feet
Internet - Free WiFi and wired internet access
Entertainment - LCD television, premium channels, and DVD player
Food & Drink - Coffee/tea maker
Sleep - Premium bedding, blackout drapes/curtains, turndown service, and bed sheets
Bathroom - Private bathroom, designer toiletries, and a shower/tub combination with a hydromassage showerhead
Practical - Safe, free newspaper, and iron/ironing board; cribs (free) available on request
Comfort - Climate-controlled air conditioning and daily housekeeping
Accessibility - Toilet grab bar height (inches): 32
Non-Smoking, pet friendly
Room/bed type depends on availability at check-in
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Safety deposit box
- Hair dryer
- Desk
- DVD player
- Private bathroom
- Tile/marble floor
- Wardrobe or closet
- Toilet paper
- Shampoo
- Free newspaper
- Daily housekeeping
- Free Local calls
- Designer toiletries
- Premium bedding
- Room service
- Turndown service
- Blackout drapes/curtains
- Free WiFi
- Room and bed type depend on availability check-in
- Hydromassage showerhead
- Free cribs/infant beds
- Bedsheets provided
- Soap
- Laptop-friendly workspace
- Closed captioned TV
- Wheelchair-width doorways
- Mobile key entry
- Desk chair
-
Room, 1 Double Bed, Non Smoking
1 Double Bed
200 sq feet
Internet - Free WiFi and wired internet access
Entertainment - Flat-screen TV, premium channels, and DVD player
Food & Drink - Coffee/tea maker
Sleep - Premium bedding, blackout drapes/curtains, turndown service, and bed sheets
Bathroom - Private bathroom, designer toiletries, and a shower/tub combination with a hydromassage showerhead
Practical - Safe, free newspaper, and iron/ironing board; cribs (free) available on request
Comfort - Climate-controlled air conditioning and daily housekeeping
Accessibility - Thin carpet in room
Non-Smoking, pet friendly
Room/bed type depends on availability at check-in
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Safety deposit box
- Hair dryer
- Desk
- DVD player
- Private bathroom
- Tile/marble floor
- Wardrobe or closet
- Toilet paper
- Shampoo
- Free newspaper
- Daily housekeeping
- Free Local calls
- Designer toiletries
- Premium bedding
- Room service
- Turndown service
- Blackout drapes/curtains
- Free WiFi
- Room and bed type depend on availability check-in
- Hydromassage showerhead
- Free cribs/infant beds
- Bedsheets provided
- Soap
- Laptop-friendly workspace
- Closed captioned TV
- Wheelchair-width doorways
- Mobile key entry
- Desk chair
-
Room, 1 King Bed, Accessible (Mobility & Hearing, Roll-In Shower)
1 King Bed
200 sq feet
Internet - Free WiFi and wired internet access
Entertainment - LCD television, premium channels, and DVD player
Food & Drink - Coffee/tea maker
Sleep - Premium bedding, blackout drapes/curtains, turndown service, and bed sheets
Bathroom - Private bathroom, designer toiletries, and a shower/tub combination with a hydromassage showerhead
Practical - Safe, free newspaper, and iron/ironing board; cribs (free) available on request
Comfort - Climate-controlled air conditioning and daily housekeeping
Accessibility - Closed-captioned TV, tile flooring in room, wheelchair accessible, toilet grab bar height (inches): 32, raised toilet seat, grab bar near toilet, raised toilet seat height (inches): 32, phone accessibility kit, wheelchair-width doorways, roll-in shower width (inches): 32, thin carpet in room, wheelchair-accessible doorway width (inches): 32, and roll-in shower
Non-Smoking, pet friendly
Room/bed type depends on availability at check-in
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Safety deposit box
- Hair dryer
- Desk
- DVD player
- Private bathroom
- Tile/marble floor
- Wardrobe or closet
- Toilet paper
- Shampoo
- Wheelchair accessible
- Free newspaper
- Daily housekeeping
- Free Local calls
- Designer toiletries
- Premium bedding
- Room service
- Turndown service
- Blackout drapes/curtains
- Free WiFi
- Room and bed type depend on availability check-in
- Hydromassage showerhead
- Free cribs/infant beds
- Bedsheets provided
- Bathroom grab bars
- Soap
- Laptop-friendly workspace
- Closed captioned TV
- Wheelchair-width doorways
- Mobile key entry
- Desk chair
-
Room, 1 King Bed, Accessible (Roll-In Shower, Mobilty & Hearing)
1 King Bed
200 sq feet
Internet - Free WiFi and wired internet access
Entertainment - Flat-screen TV, premium channels, and DVD player
Food & Drink - Coffee/tea maker
Sleep - Premium bedding, blackout drapes/curtains, turndown service, and bed sheets
Bathroom - Private bathroom, designer toiletries, bathtub or shower, and a shower/tub combination or a hydromassage showerhead
Practical - Safe, free newspaper, and iron/ironing board; cribs (free) available on request
Comfort - Climate-controlled air conditioning and daily housekeeping
Accessibility - Raised toilet seat height (inches): 32
Non-Smoking
Room/bed type depends on availability at check-in
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Safety deposit box
- Hair dryer
- Desk
- DVD player
- Private bathroom
- Tile/marble floor
- Wardrobe or closet
- Toilet paper
- Shampoo
- Wheelchair accessible
- Free newspaper
- Daily housekeeping
- Free Local calls
- Designer toiletries
- Premium bedding
- Room service
- Turndown service
- Blackout drapes/curtains
- Free WiFi
- Room and bed type depend on availability check-in
- Hydromassage showerhead
- Free cribs/infant beds
- Bedsheets provided
- Bathroom grab bars
- Soap
- Laptop-friendly workspace
- Closed captioned TV
- Mobile key entry
- Desk chair
-
Room, 1 King Bed, Accessible (Roll-in Shower)
1 King Bed
200 sq feet
Internet - Free WiFi and wired internet access
Entertainment - LCD television, premium channels, and DVD player
Food & Drink - Coffee/tea maker
Sleep - Premium bedding, blackout drapes/curtains, turndown service, and bed sheets
Bathroom - Private bathroom, designer toiletries, bathtub or shower, and a shower/tub combination or a hydromassage showerhead
Practical - Safe, free newspaper, and iron/ironing board; cribs (free) available on request
Comfort - Climate-controlled air conditioning and daily housekeeping
Accessibility - Closed-captioned TV, tile flooring in room, wheelchair accessible, toilet grab bar height (inches): 32, raised toilet seat, grab bar near toilet, raised toilet seat height (inches): 32, phone accessibility kit, wheelchair-width doorways, roll-in shower width (inches): 32, thin carpet in room, wheelchair-accessible doorway width (inches): 32, and roll-in shower
Non-Smoking, pet friendly
Room/bed type depends on availability at check-in
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Safety deposit box
- Hair dryer
- Desk
- DVD player
- Private bathroom
- Tile/marble floor
- Wardrobe or closet
- Toilet paper
- Shampoo
- Wheelchair accessible
- Free newspaper
- Daily housekeeping
- Free Local calls
- Designer toiletries
- Premium bedding
- Room service
- Turndown service
- Blackout drapes/curtains
- Free WiFi
- Room and bed type depend on availability check-in
- Hydromassage showerhead
- Free cribs/infant beds
- Bedsheets provided
- Bathroom grab bars
- Soap
- Laptop-friendly workspace
- Closed captioned TV
- Wheelchair-width doorways
- Mobile key entry
- Desk chair
-
Room, 2 Double Beds, Non Smoking (Drinks & Snacks)
2 Double Beds
200 sq feet
Internet - Free WiFi and wired internet access
Entertainment - Flat-screen TV, premium channels, and DVD player
Food & Drink - Coffee/tea maker
Sleep - Premium bedding, blackout drapes/curtains, turndown service, and bed sheets
Bathroom - Private bathroom, designer toiletries, and a shower/tub combination with a hydromassage showerhead
Practical - Safe, free newspaper, and iron/ironing board; cribs (free) available on request
Comfort - Climate-controlled air conditioning and daily housekeeping
Accessibility - Thin carpet in room
Non-Smoking
Room/bed type depends on availability at check-in
Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- Safety deposit box
- Hair dryer
- Desk
- DVD player
- Private bathroom
- Tile/marble floor
- Wardrobe or closet
- Toilet paper
- Shampoo
- Free newspaper
- Daily housekeeping
- Free Local calls
- Designer toiletries
- Premium bedding
- Room service
- Turndown service
- Blackout drapes/curtains
- Free WiFi
- Room and bed type depend on availability check-in
- Hydromassage showerhead
- Free cribs/infant beds
- Bedsheets provided
- Soap
- Laptop-friendly workspace
- Closed captioned TV
- Mobile key entry
- Desk chair
-
Room, 1 King Bed, Non Smoking (Drinks & Snacks)
1 King Bed
200 sq feet
Internet - Free WiFi and wired internet access
Entertainment - Flat-screen TV, premium channels, and DVD player
Food & Drink - Coffee/tea maker
Sleep - Premium bedding, blackout drapes/curtains, turndown service, and bed sheets
Bathroom - Private bathroom, designer toiletries, and a shower/tub combination with a hydromassage showerhead
Practical - Safe, free newspaper, and iron/ironing board; cribs (free) available on request
Comfort - Climate-controlled air conditioning and daily housekeeping
Accessibility - Thin carpet in room
Non-Smoking
Room/bed type depends on availability at check-in
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Safety deposit box
- Hair dryer
- Desk
- DVD player
- Private bathroom
- Tile/marble floor
- Wardrobe or closet
- Toilet paper
- Shampoo
- Free newspaper
- Daily housekeeping
- Free Local calls
- Designer toiletries
- Premium bedding
- Room service
- Turndown service
- Blackout drapes/curtains
- Free WiFi
- Room and bed type depend on availability check-in
- Hydromassage showerhead
- Free cribs/infant beds
- Bedsheets provided
- Soap
- Laptop-friendly workspace
- Closed captioned TV
- Mobile key entry
- Desk chair
-
Room, 2 Double Beds, Non Smoking
2 Double Beds
200 sq feet
Internet - Free WiFi and wired internet access
Entertainment - LCD television, premium channels, and DVD player
Food & Drink - Coffee/tea maker
Sleep - Premium bedding, blackout drapes/curtains, turndown service, and bed sheets
Bathroom - Private bathroom, designer toiletries, and a shower/tub combination with a hydromassage showerhead
Practical - Safe, free newspaper, and iron/ironing board; cribs (free) available on request
Comfort - Climate-controlled air conditioning and daily housekeeping
Accessibility - Thin carpet in room
Non-Smoking, pet friendly
Room/bed type depends on availability at check-in
Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- Safety deposit box
- Hair dryer
- Desk
- DVD player
- Private bathroom
- Tile/marble floor
- Wardrobe or closet
- Toilet paper
- Shampoo
- Free newspaper
- Daily housekeeping
- Free Local calls
- Designer toiletries
- Premium bedding
- Room service
- Turndown service
- Blackout drapes/curtains
- Free WiFi
- Room and bed type depend on availability check-in
- Hydromassage showerhead
- Free cribs/infant beds
- Bedsheets provided
- Soap
- Laptop-friendly workspace
- Closed captioned TV
- Wheelchair-width doorways
- Mobile key entry
- Desk chair
Guest Reviews
- Xanthe (6/5): - Really great location on 31st stree, right by Penn station and the Empire State Building. The room was dated but clean, reception were helpful. The breakfast was pretty standard but only paper plates and plastic cutlery were available which was a big ick! Overall it was nice enough, just what we needed but not impressed by the breakfast utensils!
- Ronald (6/5): - Rooms were small but ok
- Elia (6/5): - The hotel was nice and clean. The staff were wonderful and very accommodating.
- Michelle (10/5): - Near Madison Square Garden and a lot of restaurants. Staff were friendly and they had free cookies one day
- Maria (8/5): - Clean room everyday, shopping nearby. Small convenient room if you're going to spend your days outside.
- Jon (8/5): - Clean rooms, friendly check-in people close to train station
- Miguel (10/5): - Excelente, todo limpio buen servicio y transporte accesible
- Frank (10/5): - Clean and friendly staff
- Luis (8/5): - Sparse, almost spartan, the hotel has everything you need but no perks. Rooms are larger than in most hotels of this kind. The doors are generally noisy, so they can wake you up at all hours if your neighbours happen to arrive late or leave the room early. It is very conveniently located for those of us who want to stay close to Penn Station. It is expensive, though, for a three star hotel.
- Martin (10/5): - Nice small hotel, very close to Penn Station, very convinient.
- maricris (10/5): - Yes
- Nedra (10/5): - The staff was exceptional
- Paul (8/5): - Very convenient location to MSG and transportation. Interior noise was loud. Doors slamming all over. Good breakfast and helpful staff.
- Dale (10/5): - Grear
- Teresa (6/5): - Good location. Old understaffed hotel.
- Heather (6/5): - Staff were helpful, room small but convenient area
- James (10/5): - Loved the breakfast in the morning ! It was just so quick and easy before we started our day ! All the staff were very friendly and polite . My only bad point was the bed was very creaky.
- Felix (10/5): - Tres bon hôtel
- Peter (8/5): - Property was in a super location accessible to many of the top sites in New York City all within walking distance
- Assami (8/5): - Convenient location
- Jennifer (6/5): - It was clean and breakfast was great. But the valet parking was not valet parking. My car sat on the street for almost 3 hours after check in, until I went to the front desk to ask why, and the person was very unresponsive and unsympathetic and unhelpful. I then went across the street and asked the parking garage attendant to come and get it. I ended up having to drive my own car to the garage, all while leaving my two young children alone in a hotel room. The whole thing felt very unsafe and not what I was expecting when I read that they had valet parking!
- carlos (8/5): - Is nice hotel
- T'Asia (10/5): - The hotel is in a great location only about a five minute walk to Madison Square Garden. There are also a lot of places for shopping that are super close as well as food options. The staff was nice and helpful. The rooms are small, which is normal for New York, but clean. Our bathroom was also super small as well but again that’s normal for the city. The only thing that was dusty was our AC machine. It was really dusty in the vent part.
- Angelica (8/5): Good place - It wasn't bad. Place looks a little worn out and the veds were a little hard. The location was good and customer service is great! I would stay there again.
- Samantha (6/5): - Basic and dated, rooms were ok. Very noisy air con.
- Jessica (10/5): - This is the perfect place to stay to see a show at Madison Square Garden. The hotel room is clean and adequate.
- Elisa (8/5): - The room was cleaned. I'd complain only about the AC, was too cold, loudly and we weren't able to turn it off.
- amy (10/5): - All you need at a reasonable cost! Rooms are compact but all you need to sleep and relax in between city activities
- Kristin (8/5): - Hotel was in a very convenient location. Room was in good condition. Limited to two elevators which wait was long at some points. The hotel was clean and the breakfast was okay. Easy check in and check out process.
- Vitalii (8/5): - Great location, everything is very close by. The hotel itself is old and needs renovation, with outdated lobby furniture and worn-out room outlets. Breakfast was standard, but the staff were excellent and kindly returned an item we forgot after checkout.
- Maria (8/5): - The hotel is good, has breakfast included is so good, in general I recommend
- Rachel (6/5): - Let me start by saying, I don’t think this is the staff’s fault. But when we arrived I was told our booking was cancelled. I was told I was sent an email, but nothing was sent. I showed the lovely manager my app, and my reservation was still active online and said booked. Luckily she was about to rebook my reservation. But for about 25 minutes, I was scared that I didn’t have accommodations. The room was tiny, but VERY clean.
- Marc (8/5): - I would stay here again in the future. Thank you
- Roger (6/5): - Staff was not responsive. No toilet paper in room. Asked 3 times before they gave me a roll. Window shade did not close. Breakfast was mediocre at best.
- Michelle (10/5): - Quick overnight to MSG. Very close and convenient. Friendly staff and good breakfast
- jose (10/5): - Employees of facility were excellent & friendly
- Trisden (10/5): - .
- REBECCA RAMIREZ (10/5): - excelent!
- Christopher (4/5): Dismal and worn - Worn, tattered and dismal. Dingy and dated. The absolute worst 'free' breakfast ever. No cream, no milk, no napkins and picked over scraps of food. I normally like Hampton inns. This is the worst i have ever seen.
- Talia (10/5): - Hampton Inn always does such a great job at making my stay great! Thank you
- Michelle (2/5): - Hotel looks old-room was dirty, had a weird smell, air conditioning was not working properly. While I only needed a room as a stopover for a night, I would not stay her again.
- Jaeden (8/5): - The air conditioner in the room was really loud lol. That's about it.
- Alma (6/5): - Centrally located, near Penn Station. Basic hotel, overpriced for what's offered, but the front desk staff were lovely.
- Noelle (10/5): - Excellent value
- Kristin (10/5): - Had our doubts when we walked in but rooms were clean, good size, staff was so nice, breakfast included!
- Emily (10/5): - Perfect place for one night in the city.
- Jill (10/5): Great hotel experience - The hotel staff was so friendly. Check in was easy. The room was very clean and the beds were comfortable.
- Roxanne Marie (8/5): - Great location to shop and visit Bryant Park and the Empire State Building. Lots of good restaurants nearby as well as coffee shops. The rooms ares small and basic but adequate. Nothing fancy. Desk service was also basic. U asked for someone to look at my toilet as it needed to be flushed twice to complete the task. No one ever came- no follow up. The highlight was the free breakfast! I’m very picky so I was shocked to see all the items available. Fresh fruit, oatmeal, fresh made waffles, eggs, toast, sausage, yogurt , tea and coffee.
- Zhongsu (8/5): - Good
- Agustin Leandro (4/5): - They charged me for two bottles of water that we did not consume. In addition, the toilet became clogged on four separate occasions. Although maintenance staff came each time to resolve the issue, the problem persisted throughout our stay until check-out. Because my claim went unanswered, I decided to give them two stars.
- David (8/5): Pretty Good! - Breakfast is included for free, which consists of a hot buffet, toast, waffle making machine, fruit, coffees, fruit juices. They change the hot food every day. The breakfast service can be chaotic, especially at the weekend, and you can struggle to find a table. The queue for the waffle maker can be long too. They also don’t have normal English tea bags either at breakfast or in the rooms. The rooms are clean but quite dated in their decor. The bed is comfortable. The air conditioning unit is quite noisy but it didn’t stop me from sleeping (and I’m a light sleeper!). There was no noise from the street. The staff are generally helpful, but not always particularly happy or cheerful! The location is ideal. 3 minutes from Penn Station which connects to Jamaica Station via LIRR, from there the AirTrain goes direct to JFK Terminals. Really cheap to transfer from airport, very little walking involved, plenty of seats on the LIRR trains which are all air conditioned (very welcome in the New York heat and humidity in the summer!). You can easily walk to Time Square, Empire State etc which are all within a 10-15 minute walk. If you like to walk you can get to lower Manhattan in about an hour or so walk, or similarly uptown to Central Park. Overall, for the price, it is a clean hotel with a nice free breakfast, and a great central location with easy access to the Subway and LIRR transport systems. I would stay there again.
- Haven (6/5): - No internet
- Jose Luis (6/5): - The room is regular / good, the breakfast is ok, no the best thing in the world but fine, the thing that I like the most was the ubication, I took the MTA all days and there is a station 3 street away and it looks to be one of the main stations because almost all the subways and buses leave us there
- John (8/5): - staff was on it. the last night, the air conditioner unit was very loud, and wouldnt set on low, so it was either too cold or off. on the last night it wouldnt work at all, didnt feel like trying to get it fixed at midnight when we had to get up at 430 for an early flight, so just suffered with a stuffy room.
- Justin (8/5): - Area was decent, close to time square and places to eat and shop. Hotel could use a little updating but, room was clean and staff was friendly.
- Alexandra (8/5): - I wish breakfast options would had been more included for those who can eat pork. Also I had to called to have trash emptied because room service is every other day which is fine but I feel like trash should had been emptied daily. Other than those comments it was great
- Ahlam (8/5): - Breakfasts weren't labeled. Meat and veggie options weren't separated.
- William (6/5): Pleasant stay - One overnight stay and it was fine. Service was good and room was clean. One issue was with the air condoning which was very loud while on through the night. This did not sound normal.
- Louise (8/5): Great location! - Great location. Breakfast was adequate, however one day due to a late delivery. There was literally a few basic items and not even cutlery to eat what they did have to eat. Didn’t use the “gym” as it was a small space with a treadmill. Staff were great and always available to assist. Got charged $25 after checking out so I will be chasing up with hotel. As everything was paid for in advance and when we checked out, staff said we were “all good”
- TATIANA (8/5): - La habitación estaba bien! El baño súper amplio, el desayuno rico!
- Jose (10/5): - Great location, nice restaurants around:
- Heather (2/5): - Gave our room away after we had reservations and told us we were not a priority because we did not book for 3 to 4 nights. The room they gave us only had one bed and it had water damaged with mold and mildew.
- Smyrnova (10/5): - Very nice clean and comfortable hotel
- Jenalyn (8/5): - The area is close to all shopping and dining, close to time square
- Stephanie (8/5): - Room was small, but overall a nice, clean and safe hotel close to transportation options
- Jo (8/5): Great, central base - Hotel very accommodating, breakfast varied slightly each day, coffee, hot and cold choices and waffles which kids loved. lifts were fine, beds comfy and we slept well. Room was a bit tired and very snug for 4 with a 5 night stay as storage very limited but our own oversight. Good option
- Barbara (8/5): - Room was clean. Staff very nice. Breakfast was pretty decent. Air conditioning was terrible and the room was quite warm which made sleeping a bit difficult. Overall not a bad stay just wish it wasn’t 100 degrees in the shade with no ac on the 12 floor!
- Pam (10/5): - Love the area around this hotel and the staff is always so nice and welcome! My go to hotel when I go to NYC!
- Shelly (6/5): - The air conditioning did not work in our room. It just blew the air around. It said that the temp was set at 60 but it was too hot to sleep comfortably. There was also no ice to be found. The elevator was horrendously slow and the lobby seating is old torn and stained.
- Madyson (10/5): - .
- Carmen (10/5): - Front desk person, Edwin, was very helpful and pleasant.
- Aaron (6/5): Fine enough for a one-night stay - The room was tiny but we were only there for one night so it was fine. The air conditioner randomly started blowing hot air multiple times. I ordered “room service” via the QR code provided and it never showed up, but I did get a refund for that. The ice maker on the closest floor didn’t work. Overall it was fine for one night but I would have been uncomfortable if we’d had to stayed any longer.
- Alyson (10/5): - A great place to stay being close to metro and many attractions. Having breakfast included is a great bonus just get down early as there is not a lot of seating.
- GILBERTO (8/5): Gvadillo - It was great, except for the mattress sinking in the middle.
- Yelibeth (10/5): - I loved how it was close to the train station and subway.
- Hema (6/5): - The location of the property is perfect. Walking distance or near subway to almost every attraction. The rooms are very small for a family of four. For the six days we stayed the breakfast area was over crowded everyday & it was not kept very clean. But for the price & location it was an okay stay.
- Russell (6/5): - Property is in a convenient location, close to shops and restaurants. Rooms are on the small side, 2 adults sharing a twin room was a struggle for space, just 1 small closet to hang clothes, nowhere to put cases or bags. Only 2 lifts, meaning you could be waiting up to 15 minutes for a lift at busy times of the day, it doesnt help that the hotel cleaning staff also use the same lifts.
- MICHAEL (6/5): Eh. Mignt choose elsewhere for my next MSG show - I have always enjoyed my stay here while seeing a show but the rooms I've stayed in before had more room than this one. The bathroom sink alone was the tiniest one I have ever seen! The room was just very small and awkward and uninviting. The staff was great and efficient and friendly.
- David (8/5): - In general terms was very good our stayed.
- Angela (8/5): - Very small room, but it worked. The breakfast was great with lots of variety. The small elevators were often packed and required patience.
- Ethan (8/5): - Convenient location
- Sylvia Bachiegga Rodrigues (10/5): - I really enjoy staying at this hotel. The location is extremely convenient, and the recently renovated bathrooms are a great upgrade. However, the front desk staff falls short of the hotel’s overall quality—they often seem impatient and unhelpful. Additionally, the breakfast area becomes overcrowded during peak hours, and many food items tend to run out. It would be beneficial for the hotel to improve its planning for busy mornings and consider a more attentive and customer-focused front desk team.
- Laurie (10/5): - Hampton inn is a great,clean place to stay. the staff is easy to work with and quick.
- Rosa (10/5): - Great service!
- Delma (10/5): - The room service was absolutely impecable. Lovely area around the block from Madison Square Garden.
- Kanat Mustafa (10/5): - Very clean, great service and excellent location.
- Amanda (10/5): - Air conditioning didn’t work. Not enough breakfast items available. They are overpriced.
- Tracy (10/5): - Great staff. Room was clean and decent quality. It was really quiet. We accidentally left our door open for about 5 hours and had no issues with theft.
- dan (6/5): - Good location. Needs updating.
- Kelly (4/5): - Easy to get to from train station. Check in took forever and they gave us keys to our room 35 minutes later. When we opened the door, there was someone else in the room. Outlets in room didn’t work. Room was never cleaned and we had no toilet paper. Breakfast not good and too crowded. Food was cold. Manager seemed like he didn’t really care but the desk staff was nice. Wouldn’t recommend if you are looking for a nice place to stay.
- Eleanor (10/5): - Conveniently located for Penn Station and therefore other attractions in NYC.
- Beth (10/5): Our "go-to" choice for NYC - Our go-to NYC hotel for a comfortable stay in a reasonable price range. Perfect for every type of visit--work or pleasure!
- Raquel (6/5): Convenient hotel - Convenient and centrally located. Staff were lovely and breakfast was good.
- Caroline (6/5): - Couldn’t fault the cleanliness of the hotel. Poor breakfast, ran out of bread/pastries/fruit and very limited choice outside of this. No breakfast tea choice only flavoured tea. No milk availability outside of breakfast time for UK tea drinkers despite being offered free tea/coffee throughout the day. Bar 1 receptionist who was helpful on our last day the staff were surly. Room cleaning was good although we had to ask for toilet paper which hadn’t been replenished. Leave an extra 10-15 minutes to get the lift to go downstairs as there are only 2 lifts and in the morning they are so bad we walked down the stairs a few times.
- Peter (6/5): - This was a well located property. Staff were helpful. The rooms could use updating and maintenance.
- Verified traveler (2/5): Don't stay here!!!! - I will not stay here again. They really need to update their rooms. The 1st room I was in the sink didn't work. They didn't have a plug to let the water out of the sink. I had to fight to get the water down the drain. The iron board wouldn't work. The legs on it was broke. I tried to get it to stand and it kept falling down. Lastly they had this tall mirror in both rooms that had this dirty big stain on it. It was a permanent stain. The second day I was able to move to a room that not accessible which they gave me the first time. I was told they overbooked. The 2nd room had the big mirror with the brown permanent stain on it again and the ac was so loud that I couldn't get any sleep. I tried turning it off and sleeping. But it was too hot. Overall I didn't enjoy my stay. I also shared this with Hilton Honors who I also am a member. I could of booked through them. But the prices on their site were for the same room. Oh let me not forget they put me near a utility closet. So I could hear the workers right next to me. My stay was horrible. I will NOT ever stay there again. But I do wonder if I booked from Hilton I would of gotten a better room. The best thing about the hotel is the location. Its near 34 Street.
- Sarah (6/5): - Free breakfast was good. Price was very good. Very small area, however, for breakfast so when crowded, gets tight. Rooms also very small. Was very hard for 4 people to get around the room and not enough room to keep our bags out. Staff very responsive to any room needs. Has ice machines and water dispensers to refill water bottles. Noise from street outside the hotel at all hours, because it is New York. Location was further from time square than I would have like, but very convenient to Amtrak at Penn Station and easier to go south to lower Manhattan. Subway right down the street and around the corner.
- Josh (10/5): - The location was very convenient. The hotel was well maintained and secure. We really enjoyed our stay!!
- Lisa Marie (2/5): - It was a very ugly experience, they stole my wedding ring
- Mark (4/5): - We arrived at noon for check-in, but no rooms were available; this is understandable. When we asked for them to hold our two small carry-on bags until we checked in, the young lady at the front desk said that there was "no room" left to hold bags. What? She repeated this several times and offered nothing other than - "no, we can't hold your bags". About 10 minutes later, I approached a woman who appeared to be a manager/supervisor, and she was great. She found room for our bags and saved the day. They need to replace the young lady who works at check-in. Also, the breakfast room is tiny and overcrowded. If you're expecting the typical level of service at a Hampton Inn, you'll probably be disappointed.
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