Riu Palace Las Americas - All Inclusive - Adults Only
Location: Boulevard Kukulcan, Km 8.5, Manzana 50, Lote 4, Zona Hotelera, Cancún, mx
Star Rating: 5 Stars
Property Type: Resorts
About this Property
Luxurious Accommodation
Riu Palace Las Americas - All Inclusive - Adults Only in Cancún offers elegantly designed air-conditioned rooms with modern amenities and stunning sea views. Guests can relax on their private terrace or balcony and indulge in comfort with plush bedding and a coffee machine.
Exceptional Facilities
This upscale resort boasts an outdoor swimming pool, fitness centre, sauna, hot tub, and a nightclub for entertainment. Guests can also enjoy delicious meals at the restaurant, unwind at the bar, or opt for room service for added convenience.
Ideal Location
Conveniently located near Ancha Beach and Cancun Convention Center, this adults-only resort is the perfect choice for those looking to explore Cancún. With activities like snorkeling and cycling available, guests can make the most of their tropical getaway.
Book your stay at Riu Palace Las Americas - All Inclusive - Adults Only for a truly unforgettable experience.
Important Information
Policies
Check-in: 03:00 PM - 12:00 AM
Check-out: 12:00 PM
Amenities & Facilities
- Health or beauty spa nearby
- Offsite parking discounted rates available
- Nightclub
- Fitness facilities (surcharge)
- Parking
- Non-smoking rooms
- Air conditioning
- Swimming pool
- Restaurant
- Room service
- Terrace
- Lift / Elevator
- Tour desk
- Hot tub/Jacuzzi
- Sauna
- Massage services
- Heated pool
- Evening entertainment
- Public Bath
- Infinity pool
- Entertainment staff
- Outdoor furniture
- Coffee Shop on site
- Beauty Services
- Staff adhere to local safety protocols
- Guest rooms disinfected between stays
- Cleaning standards that are effective against Coronavirus
- Hand sanitizer in guest room and key areas
- Cashless payment available
- Fire extinguishers
- First aid kit available
- Sanitized tableware & silverware
- Guests can opt-out any cleaning services during stay
- Smoke alarms
- Physical distancing in dining areas
- Process in place to check health of guests
- Access to health care professionals
- 24-hour security
- Aerobics
- ATM/banking
- Nightclub
- Front desk (limited hours)
- Free wired internet
- Snack bar/deli
- Golfing on site
- Scuba diving on site
- Snorkeling on site
- Self parking (surcharge)
- Beach umbrellas
- Free pool cabanas
- Pool sun loungers
- Offsite parking discounted rates available
- Private beach nearby
- Fitness facilities (surcharge)
- Internet access
- Concerts/live shows
- Reception hall
- Exercise/lap pool
- Japanese garden
- Health or beauty spa nearby
- Swimming nearby
- Beach club nearby (surcharge)
- Hosted evening meal (reserve)
- Beach toys
Rooms Available
-
Junior Suite Ocean View
The spacious double room features air conditioning, a mini-bar, a terrace with sea views as well as a private bathroom boasting a shower.
Max Occupancy: 3 (3 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Fan
- Toilet
- Private bathroom
- Slippers
- Satellite channels
- Sofa
- Wardrobe or closet
- Coffee machine
- Terrace
- Linen
- Toilet paper
- Sofa bed
- Pool towels
- Bottle of water
- Trash cans
- Body soap
- Socket near the bed
- Smoke alarm
- Key card access
- Free gym access
-
2 Bedroom Junior Suite Ocean View
This air-conditioned suite includes a flat-screen TV with satellite channels, a private bathroom as well as a terrace. The unit offers 5 beds.
Max Occupancy: 6 (6 Adults)
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Fan
- Toilet
- Private bathroom
- Slippers
- Satellite channels
- Sofa
- Wardrobe or closet
- Coffee machine
- Terrace
- Linen
- Toilet paper
- Pool towels
- Bottle of water
- Trash cans
- Body soap
- Socket near the bed
- Smoke alarm
- Key card access
-
Junior Suite
This air-conditioned double room is consisted of of a flat-screen TV with satellite channels, a private bathroom as well as a terrace.
Max Occupancy: 3 (3 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Fan
- Toilet
- Private bathroom
- Slippers
- Satellite channels
- Sofa
- Wardrobe or closet
- Coffee machine
- Terrace
- Linen
- Toilet paper
- Sofa bed
- Pool towels
- Bottle of water
- Trash cans
- Body soap
- Socket near the bed
- Smoke alarm
- Key card access
- Free gym access
-
Junior Suite, Connecting Rooms (C)
1 King Bed OR 2 Double Beds
377-sq-foot room with a balcony
Layout - Bedroom and sitting area
Internet - Free WiFi
Entertainment - Flat-screen TV with satellite channels
Food & Drink - Coffee/tea maker, minibar (fees may apply), 24-hour room service, and free bottled water
Sleep - Blackout drapes/curtains, turndown service, and bed sheets
Bathroom - Partially open bathroom, shower/tub combination, bathrobes, and slippers
Practical - Safe, iron/ironing board, and phone
Comfort - Fresh towels (on request), air conditioning, and daily housekeeping
Accessibility - Closed-captioned TV
Eco-friendly - Eco-friendly toiletries, energy-saving switches, recycling bin, and LED light bulbs
Need to Know - Housekeeping on request
Non-Smoking
Max Occupancy: 6 (6 Adults)
- Coffee/tea maker
- Minibar
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Slippers
- Satellite channels
- Bottle of water
- Daily housekeeping
- Ceiling fan
- Room service (24 hours)
- Separate sitting area
- Turndown service
- Blackout drapes/curtains
- Free WiFi
- Partially open bathroom
- Bedsheets provided
- LED light bulbs
- Closed captioned TV
- Change of towels (on request)
- Energy-saving switches
-
Suite Ocean View
This spacious suite consists of 1 living room, 1 separate bedroom and 1 bathroom with a shower and free toiletries. Featuring a terrace with sea views, this suite also provides air conditioning and a flat-screen TV with satellite channels. The unit offers 1 bed.
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Seating Area
- Fan
- Toilet
- Private bathroom
- Slippers
- Satellite channels
- Sofa
- Wardrobe or closet
- Coffee machine
- Terrace
- Linen
- Toilet paper
- Sofa bed
- Pool towels
- Bottle of water
- Trash cans
- Body soap
- Socket near the bed
- Smoke alarm
- Key card access
- Free gym access
-
2 Bedroom Junior Suite
This air-conditioned suite is consisted of of a flat-screen TV with satellite channels, a private bathroom as well as a terrace. The unit has 5 beds.
Max Occupancy: 6 (6 Adults)
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Fan
- Toilet
- Private bathroom
- Slippers
- Satellite channels
- Sofa
- Wardrobe or closet
- Coffee machine
- Terrace
- Linen
- Toilet paper
- Pool towels
- Bottle of water
- Trash cans
- Body soap
- Socket near the bed
- Smoke alarm
- Key card access
-
Junior Suite, Connecting Rooms, Ocean View (B2C-CA)
1 King Bed OR 2 Double Beds
Features a private balcony
Layout - Bedroom and sitting area
Internet - Free WiFi
Entertainment - Flat-screen TV with satellite channels
Food & Drink - Coffee/tea maker, minibar (fees may apply), 24-hour room service, and free bottled water
Sleep - Blackout drapes/curtains, turndown service, and bed sheets
Bathroom - Partially open bathroom, shower/tub combination, bathrobes, and slippers
Practical - Safe, iron/ironing board, and phone
Comfort - Fresh towels (on request), air conditioning, and daily housekeeping
Accessibility - Closed-captioned TV
Eco-friendly - Eco-friendly toiletries, energy-saving switches, recycling bin, and LED light bulbs
Need to Know - Housekeeping on request
Non-Smoking
Max Occupancy: 6 (6 Adults)
- Coffee/tea maker
- Minibar
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Slippers
- Satellite channels
- Bottle of water
- Daily housekeeping
- Ceiling fan
- Room service (24 hours)
- Separate sitting area
- Turndown service
- Blackout drapes/curtains
- Free WiFi
- Partially open bathroom
- Bedsheets provided
- LED light bulbs
- Closed captioned TV
- Change of towels (on request)
- Energy-saving switches
-
Junior Suite, Connecting Rooms, Ocean View (L)
2 Double Beds OR 1 King Bed
Features a private balcony
Layout - Bedroom and sitting area
Internet - Free WiFi
Entertainment - Flat-screen TV with satellite channels
Food & Drink - Coffee/tea maker, minibar (fees may apply), 24-hour room service, and free bottled water
Sleep - Blackout drapes/curtains, turndown service, and bed sheets
Bathroom - Partially open bathroom, shower/tub combination, bathrobes, and slippers
Practical - Safe, iron/ironing board, and phone
Comfort - Fresh towels (on request), air conditioning, and daily housekeeping
Accessibility - Closed-captioned TV
Eco-friendly - Eco-friendly toiletries, energy-saving switches, recycling bin, and LED light bulbs
Need to Know - Housekeeping on request
Non-Smoking
Max Occupancy: 6 (6 Adults)
- Coffee/tea maker
- Minibar
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Slippers
- Satellite channels
- Bottle of water
- Daily housekeeping
- Ceiling fan
- Room service (24 hours)
- Separate sitting area
- Turndown service
- Blackout drapes/curtains
- Free WiFi
- Partially open bathroom
- Bedsheets provided
- LED light bulbs
- Closed captioned TV
- Change of towels (on request)
- Energy-saving switches
-
Junior Suite, Connecting Rooms, Ocean View (C)
1 King Bed OR 2 Double Beds
377-sq-foot room with a balcony
Layout - Bedroom and sitting area
Internet - Free WiFi
Entertainment - Flat-screen TV with satellite channels
Food & Drink - Coffee/tea maker, minibar (fees may apply), 24-hour room service, and free bottled water
Sleep - Blackout drapes/curtains, turndown service, and bed sheets
Bathroom - Partially open bathroom, shower/tub combination, bathrobes, and slippers
Practical - Safe, iron/ironing board, and phone
Comfort - Fresh towels (on request), air conditioning, and daily housekeeping
Accessibility - Closed-captioned TV
Eco-friendly - Eco-friendly toiletries, energy-saving switches, recycling bin, and LED light bulbs
Need to Know - Housekeeping on request
Non-Smoking
Max Occupancy: 6 (6 Adults)
- Coffee/tea maker
- Minibar
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Slippers
- Satellite channels
- Bottle of water
- Daily housekeeping
- Ceiling fan
- Room service (24 hours)
- Separate sitting area
- Turndown service
- Blackout drapes/curtains
- Free WiFi
- Partially open bathroom
- Bedsheets provided
- LED light bulbs
- Closed captioned TV
- Change of towels (on request)
- Energy-saving switches
-
Junior Suite, Connecting Rooms (L)
2 Double Beds OR 1 King Bed
Features a private balcony
Layout - Bedroom and sitting area
Internet - Free WiFi
Entertainment - Flat-screen TV with satellite channels
Food & Drink - Coffee/tea maker, minibar (fees may apply), 24-hour room service, and free bottled water
Sleep - Blackout drapes/curtains, turndown service, and bed sheets
Bathroom - Partially open bathroom, shower/tub combination, bathrobes, and slippers
Practical - Safe, iron/ironing board, and phone
Comfort - Fresh towels (on request), air conditioning, and daily housekeeping
Accessibility - Closed-captioned TV
Eco-friendly - Eco-friendly toiletries, energy-saving switches, recycling bin, and LED light bulbs
Need to Know - Housekeeping on request
Non-Smoking
Max Occupancy: 6 (6 Adults)
- Coffee/tea maker
- Minibar
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Slippers
- Satellite channels
- Bottle of water
- Daily housekeeping
- Ceiling fan
- Room service (24 hours)
- Separate sitting area
- Turndown service
- Blackout drapes/curtains
- Free WiFi
- Partially open bathroom
- Bedsheets provided
- LED light bulbs
- Closed captioned TV
- Change of towels (on request)
- Energy-saving switches
-
Suite with Hot Tub Ocean View
The spacious suite has 1 bedroom and 1 bathroom with a shower and free toiletries. Boasting a terrace with sea views, this suite also offers air conditioning and a flat-screen TV with satellite channels. The unit has 1 bed.
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Seating Area
- Fan
- Toilet
- Private bathroom
- Slippers
- Satellite channels
- Sofa
- Wardrobe or closet
- Bidet
- Coffee machine
- Terrace
- Linen
- Toilet paper
- Pool towels
- Bottle of water
- Trash cans
- Body soap
- Socket near the bed
- Smoke alarm
- Key card access
- Free gym access
-
Junior Suite, Connecting Rooms (B2C-CA)
1 King Bed OR 2 Double Beds
Features a private balcony
Layout - Bedroom and sitting area
Internet - Free WiFi
Entertainment - Flat-screen TV with satellite channels
Food & Drink - Coffee/tea maker, minibar (fees may apply), 24-hour room service, and free bottled water
Sleep - Blackout drapes/curtains, turndown service, and bed sheets
Bathroom - Partially open bathroom, shower/tub combination, bathrobes, and slippers
Practical - Safe, iron/ironing board, and phone
Comfort - Fresh towels (on request), air conditioning, and daily housekeeping
Accessibility - Closed-captioned TV
Eco-friendly - Eco-friendly toiletries, energy-saving switches, recycling bin, and LED light bulbs
Need to Know - Housekeeping on request
Non-Smoking
Max Occupancy: 6 (6 Adults)
- Coffee/tea maker
- Minibar
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Slippers
- Satellite channels
- Bottle of water
- Daily housekeeping
- Ceiling fan
- Room service (24 hours)
- Separate sitting area
- Turndown service
- Blackout drapes/curtains
- Free WiFi
- Partially open bathroom
- Bedsheets provided
- LED light bulbs
- Closed captioned TV
- Change of towels (on request)
- Energy-saving switches
-
Suite, Jetted Tub, Ocean View (E)
1 King Bed
Features a private balcony
Layout - Separate sitting area
Internet - Free WiFi
Entertainment - Flat-screen TV with satellite channels
Food & Drink - Coffee/tea maker, minibar (fees may apply), 24-hour room service, and free bottled water
Sleep - Blackout drapes/curtains, turndown service, and bed sheets
Bathroom - Partially open bathroom, shower/tub combination, bathrobes, and slippers
Practical - Safe, iron/ironing board, and phone
Comfort - Fresh towels (on request), air conditioning, and daily housekeeping
Accessibility - Closed-captioned TV
Eco-friendly - Eco-friendly toiletries, energy-saving switches, recycling bin, and LED light bulbs
Need to Know - Housekeeping on request
Non-Smoking
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Minibar
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Slippers
- Satellite channels
- Bottle of water
- Daily housekeeping
- Ceiling fan
- Room service (24 hours)
- Separate sitting area
- Turndown service
- Blackout drapes/curtains
- Free WiFi
- Partially open bathroom
- Bedsheets provided
- LED light bulbs
- Closed captioned TV
- Change of towels (on request)
- Energy-saving switches
-
Suite, Ocean View (E)
1 King Bed
377-sq-foot room with a balcony
Layout - Separate sitting area
Internet - Free WiFi
Entertainment - Flat-screen TV with satellite channels
Food & Drink - Coffee/tea maker, minibar (fees may apply), 24-hour room service, and free bottled water
Sleep - Blackout drapes/curtains, turndown service, and bed sheets
Bathroom - Partially open bathroom, shower/tub combination, bathrobes, and slippers
Practical - Safe, iron/ironing board, and phone
Comfort - Fresh towels (on request), air conditioning, and daily housekeeping
Accessibility - Closed-captioned TV
Eco-friendly - Eco-friendly toiletries, energy-saving switches, recycling bin, and LED light bulbs
Need to Know - Housekeeping on request
Non-Smoking
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Minibar
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Slippers
- Satellite channels
- Bidet
- Bottle of water
- Daily housekeeping
- Ceiling fan
- Room service (24 hours)
- Separate sitting area
- Turndown service
- Blackout drapes/curtains
- Free WiFi
- Partially open bathroom
- Bedsheets provided
- LED light bulbs
- Closed captioned TV
- Change of towels (on request)
- Energy-saving switches
-
Junior Suite, Connecting Rooms, Ocean View (E)
2 Double Beds OR 1 King Bed
Features a private balcony
Layout - Bedroom and sitting area
Internet - Free WiFi
Entertainment - Flat-screen TV with satellite channels
Food & Drink - Coffee/tea maker, minibar (fees may apply), 24-hour room service, and free bottled water
Sleep - Blackout drapes/curtains, turndown service, and bed sheets
Bathroom - Partially open bathroom, shower/tub combination, bathrobes, and slippers
Practical - Safe, iron/ironing board, and phone
Comfort - Fresh towels (on request), air conditioning, and daily housekeeping
Accessibility - Closed-captioned TV
Eco-friendly - Eco-friendly toiletries, energy-saving switches, recycling bin, and LED light bulbs
Need to Know - Housekeeping on request
Non-Smoking
Max Occupancy: 6 (6 Adults)
- Coffee/tea maker
- Minibar
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Slippers
- Satellite channels
- Bottle of water
- Daily housekeeping
- Ceiling fan
- Room service (24 hours)
- Separate sitting area
- Turndown service
- Blackout drapes/curtains
- Free WiFi
- Partially open bathroom
- Bedsheets provided
- LED light bulbs
- Closed captioned TV
- Change of towels (on request)
- Energy-saving switches
-
Suite, Ocean View (U)
1 King Bed
753-sq-foot room with a balcony
Layout - Separate sitting area
Internet - Free WiFi
Entertainment - Flat-screen TV with satellite channels
Food & Drink - Coffee/tea maker, minibar (fees may apply), 24-hour room service, and free bottled water
Sleep - Blackout drapes/curtains, turndown service, and bed sheets
Bathroom - Partially open bathroom, shower/tub combination, bathrobes, and slippers
Practical - Safe, iron/ironing board, and phone
Comfort - Fresh towels (on request), air conditioning, and daily housekeeping
Accessibility - Closed-captioned TV
Eco-friendly - Eco-friendly toiletries, energy-saving switches, recycling bin, and LED light bulbs
Need to Know - Housekeeping on request
Non-Smoking
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Minibar
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Slippers
- Satellite channels
- Bidet
- Bottle of water
- Daily housekeeping
- Ceiling fan
- Room service (24 hours)
- Separate sitting area
- Turndown service
- Blackout drapes/curtains
- Free WiFi
- Partially open bathroom
- Bedsheets provided
- LED light bulbs
- Closed captioned TV
- Change of towels (on request)
- Energy-saving switches
-
Junior Suite (B2C-CA)
2 Double Beds
377-sq-foot room with a balcony
Layout - Bedroom and sitting area
Internet - Free WiFi
Entertainment - Flat-screen TV with satellite channels
Food & Drink - Coffee/tea maker, minibar (fees may apply), 24-hour room service, and free bottled water
Sleep - Blackout drapes/curtains, turndown service, and bed sheets
Bathroom - Partially open bathroom, shower/tub combination, bathrobes, and slippers
Practical - Safe, iron/ironing board, and phone
Comfort - Fresh towels (on request), air conditioning, and daily housekeeping
Accessibility - Closed-captioned TV
Eco-friendly - Eco-friendly toiletries, energy-saving switches, recycling bin, and LED light bulbs
Need to Know - Housekeeping on request
Non-Smoking
Max Occupancy: 3 (3 Adults)
- Coffee/tea maker
- Minibar
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Slippers
- Satellite channels
- Bottle of water
- Daily housekeeping
- Ceiling fan
- Room service (24 hours)
- Separate sitting area
- Turndown service
- Blackout drapes/curtains
- Free WiFi
- Partially open bathroom
- Bedsheets provided
- LED light bulbs
- Closed captioned TV
- Change of towels (on request)
- Energy-saving switches
-
Suite, Ocean View (L)
1 King Bed
377-sq-foot room with a balcony
Layout - Separate sitting area
Internet - Free WiFi
Entertainment - Flat-screen TV with satellite channels
Food & Drink - Coffee/tea maker, minibar (fees may apply), 24-hour room service, and free bottled water
Sleep - Blackout drapes/curtains, turndown service, and bed sheets
Bathroom - Partially open bathroom, shower/tub combination, bathrobes, and slippers
Practical - Safe, iron/ironing board, and phone
Comfort - Fresh towels (on request), air conditioning, and daily housekeeping
Accessibility - Closed-captioned TV
Eco-friendly - Eco-friendly toiletries, energy-saving switches, recycling bin, and LED light bulbs
Need to Know - Housekeeping on request
Non-Smoking
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Minibar
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Slippers
- Satellite channels
- Bidet
- Bottle of water
- Daily housekeeping
- Ceiling fan
- Room service (24 hours)
- Separate sitting area
- Turndown service
- Blackout drapes/curtains
- Free WiFi
- Partially open bathroom
- Bedsheets provided
- LED light bulbs
- Closed captioned TV
- Change of towels (on request)
- Energy-saving switches
-
Junior Suite, Connecting Rooms, Sea View (M)
2 Double Beds OR 1 King Bed
Features a private balcony
Layout - Separate sitting area
Internet - Free WiFi
Entertainment - Flat-screen TV with satellite channels
Food & Drink - Coffee/tea maker, minibar (fees may apply), 24-hour room service, and free bottled water
Sleep - Blackout drapes/curtains, turndown service, and bed sheets
Bathroom - Partially open bathroom, shower/tub combination, bathrobes, and slippers
Practical - Safe, iron/ironing board, and phone
Comfort - Fresh towels (on request), air conditioning, and daily housekeeping
Accessibility - Closed-captioned TV
Eco-friendly - Eco-friendly toiletries, energy-saving switches, recycling bin, and LED light bulbs
Need to Know - Housekeeping on request
Non-Smoking
Max Occupancy: 6 (6 Adults)
- Coffee/tea maker
- Minibar
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Slippers
- Satellite channels
- Bottle of water
- Daily housekeeping
- Ceiling fan
- Room service (24 hours)
- Separate sitting area
- Turndown service
- Blackout drapes/curtains
- Free WiFi
- Partially open bathroom
- Bedsheets provided
- LED light bulbs
- Closed captioned TV
- Change of towels (on request)
- Energy-saving switches
-
Junior Suite, Connecting Rooms (M)
2 Double Beds OR 1 King Bed
Features a private balcony
Layout - Separate sitting area
Internet - Free WiFi
Entertainment - Flat-screen TV with satellite channels
Food & Drink - Coffee/tea maker, minibar (fees may apply), 24-hour room service, and free bottled water
Sleep - Blackout drapes/curtains, turndown service, and bed sheets
Bathroom - Partially open bathroom, shower/tub combination, bathrobes, and slippers
Practical - Safe, iron/ironing board, and phone
Comfort - Fresh towels (on request), air conditioning, and daily housekeeping
Accessibility - Closed-captioned TV
Eco-friendly - Eco-friendly toiletries, energy-saving switches, recycling bin, and LED light bulbs
Need to Know - Housekeeping on request
Non-Smoking
Max Occupancy: 6 (6 Adults)
- Coffee/tea maker
- Minibar
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Slippers
- Satellite channels
- Bottle of water
- Daily housekeeping
- Ceiling fan
- Room service (24 hours)
- Separate sitting area
- Turndown service
- Blackout drapes/curtains
- Free WiFi
- Partially open bathroom
- Bedsheets provided
- LED light bulbs
- Closed captioned TV
- Change of towels (on request)
- Energy-saving switches
-
Suite, Jetted Tub, Ocean View (B2C)
1 King Bed
657-sq-foot room with a balcony
Layout - Bedroom and sitting area
Internet - Free WiFi
Entertainment - Flat-screen TV with satellite channels
Food & Drink - Coffee/tea maker, minibar (fees may apply), 24-hour room service, and free bottled water
Sleep - Blackout drapes/curtains, turndown service, and bed sheets
Bathroom - Partially open bathroom, jetted bathtub
Practical - Safe, iron/ironing board, and phone
Comfort - Fresh towels (on request), air conditioning, and daily housekeeping
Accessibility - Closed-captioned TV
Eco-friendly - Eco-friendly toiletries, energy-saving switches, recycling bin, and LED light bulbs
Need to Know - Housekeeping on request
Non-Smoking
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Minibar
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Slippers
- Satellite channels
- Bottle of water
- Daily housekeeping
- Jetted bathtub
- Ceiling fan
- Room service (24 hours)
- Separate sitting area
- Turndown service
- Blackout drapes/curtains
- Free WiFi
- Partially open bathroom
- Bedsheets provided
- LED light bulbs
- Closed captioned TV
- Change of towels (on request)
- Energy-saving switches
-
Suite, Ocean View (C)
1 King Bed
377-sq-foot room with a balcony
Layout - Bedroom and sitting area
Internet - Free WiFi
Entertainment - Flat-screen TV with satellite channels
Food & Drink - Coffee/tea maker, minibar (fees may apply), 24-hour room service, and free bottled water
Sleep - Blackout drapes/curtains, turndown service, and bed sheets
Bathroom - Partially open bathroom, shower/tub combination, bathrobes, and slippers
Practical - Safe, iron/ironing board, and phone
Comfort - Fresh towels (on request), air conditioning, and daily housekeeping
Accessibility - Closed-captioned TV
Eco-friendly - Eco-friendly toiletries, energy-saving switches, recycling bin, and LED light bulbs
Need to Know - Housekeeping on request
Non-Smoking
Max Occupancy: 3 (3 Adults)
- Coffee/tea maker
- Minibar
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Slippers
- Satellite channels
- Bottle of water
- Daily housekeeping
- Ceiling fan
- Room service (24 hours)
- Separate sitting area
- Turndown service
- Blackout drapes/curtains
- Free WiFi
- Partially open bathroom
- Bedsheets provided
- LED light bulbs
- Closed captioned TV
- Change of towels (on request)
- Energy-saving switches
-
Suite, Jetted Tub, Ocean View (C)
1 King Bed
657-sq-foot room with a balcony
Layout - Bedroom and sitting area
Relax - Outdoor private hot tub
Internet - Free WiFi
Entertainment - Flat-screen TV with satellite channels
Food & Drink - Coffee/tea maker, minibar (fees may apply), 24-hour room service, and free bottled water
Sleep - Blackout drapes/curtains, turndown service, and bed sheets
Bathroom - Partially open bathroom, jetted bathtub
Practical - Safe, iron/ironing board, and phone
Comfort - Fresh towels (on request), air conditioning, and daily housekeeping
Accessibility - Closed-captioned TV
Eco-friendly - Eco-friendly toiletries, energy-saving switches, recycling bin, and LED light bulbs
Need to Know - Housekeeping on request
Non-Smoking
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Minibar
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Slippers
- Satellite channels
- Bottle of water
- Daily housekeeping
- Jetted bathtub
- Ceiling fan
- Room service (24 hours)
- Separate sitting area
- Turndown service
- Blackout drapes/curtains
- Free WiFi
- Partially open bathroom
- Private spa tub
- Bedsheets provided
- LED light bulbs
- Closed captioned TV
- Private spa tub (outdoor)
- Change of towels (on request)
- Energy-saving switches
-
Suite, Ocean View (M)
1 King Bed
753-sq-foot room with a balcony
Layout - Bedroom and sitting area
Internet - Free WiFi
Entertainment - Flat-screen TV with satellite channels
Food & Drink - Coffee/tea maker, minibar (fees may apply), 24-hour room service, and free bottled water
Sleep - Blackout drapes/curtains, turndown service, and bed sheets
Bathroom - Partially open bathroom, shower/tub combination, bathrobes, and slippers
Practical - Safe, iron/ironing board, and phone
Comfort - Fresh towels (on request), air conditioning, and daily housekeeping
Accessibility - Closed-captioned TV
Eco-friendly - Eco-friendly toiletries, energy-saving switches, recycling bin, and LED light bulbs
Need to Know - Housekeeping on request
Non-Smoking
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Minibar
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Slippers
- Satellite channels
- Bidet
- Bottle of water
- Daily housekeeping
- Ceiling fan
- Room service (24 hours)
- Separate sitting area
- Turndown service
- Blackout drapes/curtains
- Free WiFi
- Partially open bathroom
- Bedsheets provided
- LED light bulbs
- Closed captioned TV
- Change of towels (on request)
- Energy-saving switches
-
Junior Suite, 2 Bedrooms, Ocean View (U)
2 Double Beds OR 1 King Bed
377-sq-foot room with a balcony
Layout - 2 bedrooms and sitting area
Internet - Free WiFi
Entertainment - Flat-screen TV with satellite channels
Food & Drink - Coffee/tea maker, minibar (fees may apply), 24-hour room service, and free bottled water
Sleep - Blackout drapes/curtains, turndown service, and bed sheets
Bathroom - 2 bathrooms, shower/tub combination, bathrobes, and slippers
Practical - Safe, iron/ironing board, and phone
Comfort - Fresh towels (on request), air conditioning, and daily housekeeping
Accessibility - Closed-captioned TV
Eco-friendly - Eco-friendly toiletries, energy-saving switches, recycling bin, and LED light bulbs
Need to Know - Housekeeping on request
Non-Smoking
Max Occupancy: 6 (6 Adults)
- Coffee/tea maker
- Minibar
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Slippers
- Satellite channels
- Bottle of water
- Daily housekeeping
- Ceiling fan
- Room service (24 hours)
- Separate sitting area
- Turndown service
- Blackout drapes/curtains
- Free WiFi
- Partially open bathroom
- Bedsheets provided
- LED light bulbs
- Closed captioned TV
- Change of towels (on request)
- Energy-saving switches
-
Suite, Ocean View (B2C-CA)
1 King Bed
377-sq-foot room with a balcony
Layout - Bedroom and sitting area
Internet - Free WiFi
Entertainment - Flat-screen TV with satellite channels
Food & Drink - Coffee/tea maker, minibar (fees may apply), 24-hour room service, and free bottled water
Sleep - Blackout drapes/curtains, turndown service, and bed sheets
Bathroom - Partially open bathroom, shower/tub combination, bathrobes, and slippers
Practical - Safe, iron/ironing board, and phone
Comfort - Fresh towels (on request), air conditioning, and daily housekeeping
Accessibility - Closed-captioned TV
Eco-friendly - Eco-friendly toiletries, energy-saving switches, recycling bin, and LED light bulbs
Need to Know - Housekeeping on request
Non-Smoking
Max Occupancy: 3 (3 Adults)
- Coffee/tea maker
- Minibar
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Slippers
- Satellite channels
- Bidet
- Bottle of water
- Daily housekeeping
- Ceiling fan
- Room service (24 hours)
- Separate sitting area
- Turndown service
- Blackout drapes/curtains
- Free WiFi
- Partially open bathroom
- Bedsheets provided
- LED light bulbs
- Closed captioned TV
- Change of towels (on request)
- Energy-saving switches
-
Suite, Jetted Tub, Ocean View (E)
1 King Bed
Features a private balcony
Layout - Separate sitting area
Internet - Free WiFi
Entertainment - Flat-screen TV with satellite channels
Food & Drink - Coffee/tea maker, minibar (fees may apply), 24-hour room service, and free bottled water
Sleep - Blackout drapes/curtains, turndown service, and bed sheets
Bathroom - Partially open bathroom, shower/tub combination, bathrobes, and slippers
Practical - Safe, iron/ironing board, and phone
Comfort - Fresh towels (on request), air conditioning, and daily housekeeping
Accessibility - Closed-captioned TV
Eco-friendly - Eco-friendly toiletries, energy-saving switches, recycling bin, and LED light bulbs
Need to Know - Housekeeping on request
Non-Smoking
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Minibar
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Slippers
- Satellite channels
- Bottle of water
- Daily housekeeping
- Ceiling fan
- Room service (24 hours)
- Separate sitting area
- Turndown service
- Blackout drapes/curtains
- Free WiFi
- Partially open bathroom
- Bedsheets provided
- LED light bulbs
- Closed captioned TV
- Change of towels (on request)
- Energy-saving switches
-
Junior Suite, Connecting Rooms (E)
2 Double Beds OR 1 King Bed
Features a private balcony
Layout - Bedroom and sitting area
Internet - Free WiFi
Entertainment - Flat-screen TV with satellite channels
Food & Drink - Coffee/tea maker, minibar (fees may apply), 24-hour room service, and free bottled water
Sleep - Blackout drapes/curtains, turndown service, and bed sheets
Bathroom - Partially open bathroom, shower/tub combination, bathrobes, and slippers
Practical - Safe, iron/ironing board, and phone
Comfort - Fresh towels (on request), air conditioning, and daily housekeeping
Accessibility - Closed-captioned TV
Eco-friendly - Eco-friendly toiletries, energy-saving switches, recycling bin, and LED light bulbs
Need to Know - Housekeeping on request
Non-Smoking
Max Occupancy: 6 (6 Adults)
- Coffee/tea maker
- Minibar
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Slippers
- Satellite channels
- Bottle of water
- Daily housekeeping
- Ceiling fan
- Room service (24 hours)
- Separate sitting area
- Turndown service
- Blackout drapes/curtains
- Free WiFi
- Partially open bathroom
- Bedsheets provided
- LED light bulbs
- Closed captioned TV
- Change of towels (on request)
- Energy-saving switches
-
Suite, Ocean View (B2C)
1 King Bed
377-sq-foot room with a balcony
Layout - Bedroom and sitting area
Internet - Free WiFi
Entertainment - Flat-screen TV with satellite channels
Food & Drink - Coffee/tea maker, minibar (fees may apply), 24-hour room service, and free bottled water
Sleep - Blackout drapes/curtains, turndown service, and bed sheets
Bathroom - Partially open bathroom, shower/tub combination, bathrobes, and slippers
Practical - Safe, iron/ironing board, and phone
Comfort - Fresh towels (on request), air conditioning, and daily housekeeping
Accessibility - Closed-captioned TV
Eco-friendly - Eco-friendly toiletries, energy-saving switches, recycling bin, and LED light bulbs
Need to Know - Housekeeping on request
Non-Smoking
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Minibar
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Slippers
- Satellite channels
- Bottle of water
- Daily housekeeping
- Ceiling fan
- Room service (24 hours)
- Separate sitting area
- Turndown service
- Blackout drapes/curtains
- Free WiFi
- Partially open bathroom
- Bedsheets provided
- LED light bulbs
- Closed captioned TV
- Change of towels (on request)
- Energy-saving switches
-
Junior Suite, Connecting Rooms, Ocean View (E)
2 Double Beds OR 1 King Bed
Features a private balcony
Layout - Bedroom and sitting area
Internet - Free WiFi
Entertainment - Flat-screen TV with satellite channels
Food & Drink - Coffee/tea maker, minibar (fees may apply), 24-hour room service, and free bottled water
Sleep - Blackout drapes/curtains, turndown service, and bed sheets
Bathroom - Partially open bathroom, shower/tub combination, bathrobes, and slippers
Practical - Safe, iron/ironing board, and phone
Comfort - Fresh towels (on request), air conditioning, and daily housekeeping
Accessibility - Closed-captioned TV
Eco-friendly - Eco-friendly toiletries, energy-saving switches, recycling bin, and LED light bulbs
Need to Know - Housekeeping on request
Non-Smoking
Max Occupancy: 6 (6 Adults)
- Coffee/tea maker
- Minibar
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Slippers
- Satellite channels
- Bottle of water
- Daily housekeeping
- Ceiling fan
- Room service (24 hours)
- Separate sitting area
- Turndown service
- Blackout drapes/curtains
- Free WiFi
- Partially open bathroom
- Bedsheets provided
- LED light bulbs
- Closed captioned TV
- Change of towels (on request)
- Energy-saving switches
-
Suite, Ocean View (E)
1 King Bed
Features a private balcony
Layout - Separate sitting area
Internet - Free WiFi
Entertainment - Flat-screen TV with satellite channels
Food & Drink - Coffee/tea maker, minibar (fees may apply), 24-hour room service, and free bottled water
Sleep - Blackout drapes/curtains, turndown service, and bed sheets
Bathroom - Partially open bathroom, shower/tub combination, bathrobes, and slippers
Practical - Safe, iron/ironing board, and phone
Comfort - Fresh towels (on request), air conditioning, and daily housekeeping
Accessibility - Closed-captioned TV
Eco-friendly - Eco-friendly toiletries, energy-saving switches, recycling bin, and LED light bulbs
Need to Know - Housekeeping on request
Non-Smoking
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Minibar
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Slippers
- Satellite channels
- Bottle of water
- Daily housekeeping
- Ceiling fan
- Room service (24 hours)
- Separate sitting area
- Turndown service
- Blackout drapes/curtains
- Free WiFi
- Partially open bathroom
- Bedsheets provided
- LED light bulbs
- Closed captioned TV
- Change of towels (on request)
- Energy-saving switches
-
Suite, Jetted Tub, Ocean View (B2C-CA)
1 King Bed
657-sq-foot room with a balcony
Layout - Bedroom and sitting area
Internet - Free WiFi
Entertainment - Flat-screen TV with satellite channels
Food & Drink - Coffee/tea maker, minibar (fees may apply), 24-hour room service, and free bottled water
Sleep - Blackout drapes/curtains, turndown service, and bed sheets
Bathroom - Partially open bathroom, jetted bathtub
Practical - Safe, iron/ironing board, and phone
Comfort - Fresh towels (on request), air conditioning, and daily housekeeping
Accessibility - Closed-captioned TV
Eco-friendly - Eco-friendly toiletries, energy-saving switches, recycling bin, and LED light bulbs
Need to Know - Housekeeping on request
Non-Smoking
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Minibar
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Slippers
- Satellite channels
- Bidet
- Bottle of water
- Daily housekeeping
- Jetted bathtub
- Ceiling fan
- Room service (24 hours)
- Separate sitting area
- Turndown service
- Blackout drapes/curtains
- Free WiFi
- Partially open bathroom
- Bedsheets provided
- LED light bulbs
- Closed captioned TV
- Change of towels (on request)
- Energy-saving switches
-
Suite, Jetted Tub, Ocean View (U)
1 King Bed
753-sq-foot room with a balcony
Layout - Separate sitting area
Relax - Outdoor private hot tub
Internet - Free WiFi
Entertainment - Flat-screen TV with satellite channels
Food & Drink - Coffee/tea maker, minibar (fees may apply), 24-hour room service, and free bottled water
Sleep - Blackout drapes/curtains, turndown service, and bed sheets
Bathroom - Partially open bathroom, jetted bathtub
Practical - Safe, iron/ironing board, and phone
Comfort - Fresh towels (on request), air conditioning, and daily housekeeping
Accessibility - Closed-captioned TV
Eco-friendly - Eco-friendly toiletries, energy-saving switches, recycling bin, and LED light bulbs
Need to Know - Housekeeping on request
Non-Smoking
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Minibar
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Slippers
- Satellite channels
- Bidet
- Bottle of water
- Daily housekeeping
- Jetted bathtub
- Ceiling fan
- Room service (24 hours)
- Separate sitting area
- Turndown service
- Blackout drapes/curtains
- Free WiFi
- Partially open bathroom
- Private spa tub
- Bedsheets provided
- LED light bulbs
- Closed captioned TV
- Private spa tub (outdoor)
- Change of towels (on request)
- Energy-saving switches
-
Suite, Jetted Tub, Ocean View (L)
1 King Bed
657-sq-foot room with a balcony
Layout - Separate sitting area
Relax - Outdoor private hot tub
Internet - Free WiFi
Entertainment - Flat-screen TV with satellite channels
Food & Drink - Coffee/tea maker, minibar (fees may apply), 24-hour room service, and free bottled water
Sleep - Blackout drapes/curtains, turndown service, and bed sheets
Bathroom - Partially open bathroom, jetted bathtub
Practical - Safe, iron/ironing board, and phone
Comfort - Fresh towels (on request), air conditioning, and daily housekeeping
Accessibility - Closed-captioned TV
Eco-friendly - Eco-friendly toiletries, energy-saving switches, recycling bin, and LED light bulbs
Need to Know - Housekeeping on request
Non-Smoking
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Minibar
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Slippers
- Satellite channels
- Bidet
- Bottle of water
- Daily housekeeping
- Jetted bathtub
- Ceiling fan
- Room service (24 hours)
- Separate sitting area
- Turndown service
- Blackout drapes/curtains
- Free WiFi
- Partially open bathroom
- Private spa tub
- Bedsheets provided
- LED light bulbs
- Closed captioned TV
- Private spa tub (outdoor)
- Change of towels (on request)
- Energy-saving switches
-
Suite, Jetted Tub, Ocean View (M)
1 King Bed
657-sq-foot room with a balcony
Layout - Bedroom and sitting area
Relax - Outdoor private hot tub
Internet - Free WiFi
Entertainment - Flat-screen TV with satellite channels
Food & Drink - Coffee/tea maker, minibar (fees may apply), 24-hour room service, and free bottled water
Sleep - Blackout drapes/curtains, turndown service, and bed sheets
Bathroom - Partially open bathroom, jetted bathtub
Practical - Safe, iron/ironing board, and phone
Comfort - Fresh towels (on request), air conditioning, and daily housekeeping
Accessibility - Closed-captioned TV
Eco-friendly - Eco-friendly toiletries, energy-saving switches, recycling bin, and LED light bulbs
Need to Know - Housekeeping on request
Non-Smoking
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Minibar
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Slippers
- Satellite channels
- Bidet
- Bottle of water
- Daily housekeeping
- Jetted bathtub
- Ceiling fan
- Room service (24 hours)
- Separate sitting area
- Turndown service
- Blackout drapes/curtains
- Free WiFi
- Partially open bathroom
- Private spa tub
- Bedsheets provided
- LED light bulbs
- Closed captioned TV
- Private spa tub (outdoor)
- Change of towels (on request)
- Energy-saving switches
Guest Reviews
- Aline (10/5): Voltaria , com certeza! - Quarto ótimo! Cama grande, chuveiro super forte e quentinho. Serviço de quarto e Excelente. Só precisa ficar espertos, pq eles entram sem avisar. Me pegaram duas vezes lá dentro. Quarto 80% escuro. Não ouço barulho da rua. Comidas ótimas. Eu fiquei com medo pq falaram que não era muito bom. Amei o café da manhã. Tinha muita variedade de frutas, sucos, proteínas. Amei. Garçons super simpáticos. Bebidas boas. Não tem chuveirinho no banheiro ( ducha higiênica) e o ralo entupia as vezes. Piscina do meio com bastante sujeira de protetor e maquiagem.
- Yaquelin (10/5): -
- Debora (9/5): Molto piacevole e di nuova qualità, nonostante il palazzone, tipo gigantesca nave da crociera - La qualità dei servizi La grandezza
- Michael (6/5): -
- Ana Cristina (10/5): Maravilhosa -
- Gerald (5/5): -
- travelman (9/5): - Food was great. Service excellent. Entertainment team especially good. Stench of drains in the bathroom
- Graeme (10/5): Very smart hotel maintained to a very high standard. -
- Andreassen (8/5): -
- Patrícia (9/5): Foram dias incríveis, muito sol, praia boa sem sargaço. - Restaurantes não precisam de reserva, opções de bebidas e disponibilidade Falta entretenimento se passar o dia todo no hotel
- Marcelo Engel (10/5): Ótima experiência. - Cama confortável. Quarto sem sacada. Sem espaço para secar roupas.
- Roy (9/5): - Service was goed Staf was vriendelijk Enige nadeel was dat ik aan de buitenkant mijn kamer had. En daar in de nacht buiten redelijk wat geluid is van de installaties
- Maria Gabriela (9/5): Will be back for sure. - Best location ever. There’s never sargassum there. Maybe the buffet. Is not amazing, just okay. I am a foodie.
- Mamecha (8/5): -
- Amandeep (4/5): Not worth the price. - Pool and location was nice. Staff was rude. Not very helpful. I lost my bag, they didnt even try to look for it 1st time stay... no one explained how things works. Room has mold smell.
- Stephen (10/5): -
- Salvatore (4/5): -
- Reza (7/5): A memorable stay - Good location, Great beach Even though it was a five-star hotel, there were no toothbrushes, toothpaste, or slippers in the rooms.
- Guest (9/5): -
- tero (10/5): Paradise to relax - Very Good service, good food all the time, beach, RIU parties, very clean, I liked everything
- Alex Mutwiri (10/5): -
- Alla (9/5): I had a wonderful stay at the hotel.The food, the staff and the cleaning service were all very good - Breakfast was good. Big variety of food and juices! Find the spot at the beach was difficult some days.
- marcia (10/5): Ótimo - Localização Cama
- Guest (10/5): -
- Jésus (5/5): Trocaram nosso hotel para um pior. - Inicialmente, relato que eu e minha mulher não ficamos no Riu Palace das Américas e sim no Riu Cancun, sob a alegação de que não havia vagas no primeiro. No Riu Cancun nos alojaram no prédio anexo, no ultimo quarto! Como compensação nos deram um voucher de 3 noites, que ainda vou ver se vai valer! Apesar da funcionária de nome Marie tenta nos convencer do contrário, ficou claro que o Riu Palace das Américas é bem melhor que o Riu Cancun. Foi uma viagem curta e qualquer transtorno atrapalha, sendo que a reserva foi feita com bastante antecedência e não era para ocorrer essa situação!
- Tetiana (8/5): -
- Robert Lewman (10/5): -
- April Falawn (10/5): I didn't want to leave - The location was beautiful and the staff was friendly Nothing
- Amanda (10/5): -
- Dwight (10/5): I have stayed at about six different all inclusive in the Cancun area. Rio, Palace Las Americas wins hands-down. - Great service. Classy building. Best desserts ever. I would have preferred two separate queen beds instead of the two double beds placed together.
- Javier Eduardo (10/5): -
- faraco (10/5): - . .
- Danilo (8/5): - Place on the beach is super nice Very old gym and not updated
- Jorge (10/5): - Todo impecable. La atención del personal fue excelente.. Fueron unos días fabulosos. Volveremos. Todo nos pareció excelente.
- Wan Fung (9/5): - The food at the restaurants is great. Staff members are attentive and polite and always there to help. Good design of shower in the room and it’s very spacious. The 24h lounge smells weird. AC is too cold (room gets below 20° even though I set to 24°) while turning it off would make the room too hot.
- Felicia (9/5): -
- Mary (9/5): - Love the property.
- carl (2/5): -
- Evangaline (6/5): Beach is Great, But Too Many things Are Not - I chose this resort mainly because of the beach with its calm turquoise water and it did not disappoint. The rest of it was because it was a Riu Palace. We had booked our first Riu Palace resort the year before in Puerto Vallarta and it was so beautiful that I questioned why I had not discovered Riu earlier. Sadly there were a few things about this Riu Palace in Cancun that were not so stellar. CANCUN AIRPORT OMG!! We landed at 917pm and did not get to the resort, about a 15 minute drive for another 2 1/2 hours. We sat on the runway for 45 minutes while the airport ignored our pilot before they guided the plane into the port. Then it took well over an hour to get through customs and retrieve our luggage. Then make sure you get through the gauntlet of scammers that lie between you and the exit. Be warned: Do not speak to anyone for any reason until you make it outside. Of all the airports we have been to internationally, this is the worst. It was not always this way, but Cancun has taken on way more flights than it can cope with. BEACH Most beaches in Cancun have insane waves that will face plant you into the sand and out to sea. This resort lies across from Isla Majeures which calms the waves. Water is a beautiful turquoise. Sand is like talcum powder. You can walk to some piers on the resort amid the pelicans. Umbrellas are abundant and can be located across from the towel stand. We were there in January and were fortunate to have no sargassum FRONT DESK Had really exceptional service. So helpful with anything. There was always enough staff that I never had to wait to talk to someone. BUFFET Food was great. Service is friendly. Unfortunately the buffet tables are located beside the Activity pool which is insanely loud all day long. The noise starts at 10am which is stupidly early and generally involves someone screeching into a microphone at the top of their lungs for about 20 minutes. They are clearly not professionally trained to use a microphone so all you hear is loud distorted noise. There are very few breaks with this and it goes on until 5pm and is just outright painful. This is sad as otherwise the view toward the ocean is beautiful. A few times we could get lunch without it being too bad. Otherwise we went to the Italian restaurant which is open for lunch- a beautiful zen-like retreat. And a relief from the main buffet restaurant. The Italian has a small, but very good buffet or you can order off the menu. The main buffet also has a separate glass-in, and essentially sound proof, hall that is nicely decorated where you can get away from the noise. The buffet restaurant at the Riu Palace in Puerto Vallarta is so much nicer. Tables are alongside the fountains. The design in Cancun is essentially flawed. The Steakhouse is located beside the quiet pool and the buffet tables are beside the loud pool. It should be the other way around as by the time the Steakhouse opens, the inebriated screamers have wound up for the day. A LA CARTE The only outright fail was the Steakhouse. Ironically the worst steak to be had is here. The best steaks are at Krystal and the Italian restaurant. The atmosphere at the Steakhouse is also bad. For some reason they have strong bright lights beaming down which would be useful if you were performing open heart surgery, but not so much if you want an atmospheric dinner. Best restaurants are Krystal and the Italian- Los Arcos. The Mexican is a bit meh. The Japanese- Sakura has some yummy small plates. It is Izakaya style. Was so grateful there is no Teppanaki. 24hr This is another fail. While the rest of the hotel has a vaguely Agatha Christie decor, the 24 hr snack bar, located off the lobby, is straight out of the Jetsons. It is like the designer got lost and wound up at the wrong hotel. When we got there around midnight, the food, which is self-serve, had been lying around for a long while and looked like a recipe for instant travelers diarrhea. The Puerto Vallarta Riu has a 24 hr sports bar with great food and a terrace overlooking the ocean. ENTERTAINMENT Many evenings there was no stage show in the theatre as the theater group was sent to the Riu next door for these RIU parties that are essentially designed for 20 somethings and 30 somethings who are willing to pretend to be a 20 something. The parties essentially involve jumping up and down and waving a balloon. Guests who were outside the target age group would sit in the lobby bar and do hilarious imitations of people at the Riu party. QUIET POOL Located at the centre of the horseshoe, it is so picturesque and has an infinity edge that looks out to the ocean. The only downside is that the pool is shaded for good part of the day. Perhaps that was due to being there in January. Unfortunately the pool with the best sun is the loud pool. It is unlikely that we will return to this resort. This Riu seems unable to figure out whether it wants to be an adult resort catering to actual adults or a party place for frat boys and eternal spring break types. They have not managed to do both successfully. The balance is off.
- Siane (10/5): - El trato del personal es excelente! La limpieza, la comida. Las actividades como shows, ejercicios en la piscina Todo me gusta
- samanthajM8360RB (2/5): Lobby staff are AWFUL!!! - On Friday March 27th 2026, my husband attended the RIU Pink Party at RIU Caribe. On the way back from the party, he asked a RIU staff (wearing white shirt) at RIU Caribe which bus goes to RIU Palace Las Americas and he was directed to a wrong bus ending up in RIU Dunamar. At RIU Dunamar the staff was unhelpful in sending another bus back to the resort and he was stuck there for a while. My husband mentioned that at RIU Dunamar there was a bus driving to RIU Cancun and the staff at RIU Dunamar did not allow him to take that bus. I confronted the RIU Palace Las Americas lobby staff (Pablo and Neri) around 7:30pm on March 27th and they received a call from RIU Dunamar stating that my husband was there. My husband was forced to take a taxi on his own without any cooperation from any RIU Dunamar staff to rectify this issue. After he returned to the resort he was forced to pay $1,550 pesos/$85 USD when he was initially told it would only cost him $66 USD. When he arrived at RIU Palace Las Americas we asked the lobby staff at RIU Palace Las Americas how to rectify the situation and we were advised to speak to the manager on Saturday March 28th after 12 o'clock. We spoke with Jocelyn on March 28th at 12 o'clock in the afternoon and she was very rude, unprofessional and uncooperative. She was putting the blame on my husband and refused to take ownership for the mistake that was made by the RIU Caribe staff. We asked if there was any way to rectify this issue and she did not provide any constructive solution. We also asked to speak to her boss and she refused to refer us to him/them. This is unacceptable service and we expected to be treated with dignity and respect from a well-reputed resort like RIU. What a shame...
- Departure33086281567 (4/5): Unhappy Stay - Unhappy Clients: Where not happy with this property. Didn't feel like it was a good value for what they paid. The drinks were in very small cups and watered down. At the Seafood restaurant they had to wait 2 hours inline to get in. They do not take reservations. The building next door aimed their speakers at their building and music blasted until 11pm every night. Was too loud. Not quiet. They will not return to this hotel. And would not recommend it. Disappointment in their stay at Riu Palace Aruba- Adults only. 1/27/26 - 2/01/26.
- 46nicholasa (8/5): 4.5/5, Close to 5/5! Great stay - Close to a 5/5, had a great stay with family! There were a few things for me that held this back from being a 5/5. I'll mainly detail the criticisms since for the most part everything was great. Most of my criticisms for the stay in general are related to the room so I'll start there. Although we don't spend much time in there considering this resort is 5 star rated we expected more. The rooms are pretty dated. The 'king bed' was just two double beds pushed together. This was annoying to us since there was a noticeable gap in the middle. There wasn't anything like a comforter over the bed either it is literally 2 beds and 2 sets of bedding. Outlets were lacking as well, there is only 1 usable outlet in the room that is easily accessible, right next to the bed. The other outlet is in the washroom. We didn't bother checking behind the TV, etc. to look for more. AC - Our AC couldn't go below 20. We asked someone to check it out they asked us to wait a bit and see it run but I knew it was toast after a couple minutes feeling the air temp coming through and was proven right since the temp couldnt get below 20 (set to 18). It wasn't a big enough issue for me to follow up on, 20 deg is fine. Just know if you request a fix in a similar situation you will probably have to follow up a few times. Bathroom - For some reason there are no vent fans in the bathroom, so it can get pretty stuffy. Also the shower in the room we were in (Jr. Suite) had a glass door and let quite a bit of water out onto the floor consistently. Kind of a nitpick but again I expect a little more from a 5 star. Noise - rooms are definitely not that soundproof. The room next to us had a visible air gap in the door, I imagine their experience with the noise was even worse. Could hear pretty clearly sounds in the halls, and from other rooms. Especially in the bathroom you can hear full conversations through the vents. Room power - room power is enabled with a room key card. This seems to me like a relic of the past but I can also understand it saves a lot of power and money for the hotel so I'm pretty neutral on this. You can also request extra room keys pretty easily at reception. Room Mini bar - mini bar was awesome. They stock every day and you have the 4 full bottles of liquor in the room which was a new thing to us. Key cards were surprisingly annoying. We would need to get them replaced/fixed every day. I was pretty careful to keep separate from my phone, etc. to avoid any magnetization issues but would still get the card failing. Like I mentioned before its easy to get a new key/fix it but it is an annoyance. I'm not sure why Riu cant adopt the wristband keys like other high end resorts. Another thing to mention is that Riu uses towel cards for towels. Initially I didn't like the idea but sometimes it is convenient to hang onto the keys instead of bringing towels around while you're out of the room. Staff was great. Friendly and helpful, no complaints! Beach - Beach is awesome! The main criticism of the beach we had is there is not much beachfront. However, we were able to get spots at the beach through most times of the day. Another weird thing is there is no beach bar. The closest bars are either the one at the theater or the pool bar depending what side you're on. For us not a huge issue. The beach servers do their best but I think at peak times there is only 2 of them so it can be quite a while before you get a server to come by (maybe 20-30 mins). Water was great, not much sargassum (went in late March). Also if you like snorkeling there are tons of fish so definitely a plus. If you don't like fish just hang towards the middle of the beachfront they won't bother you. Pools - There are 2 main pools, and 1 smaller wading pool. 1 main pool is just a plain pool, the other is the party pool that has a swim up bar and also a regular bar right next to it. We stuck to the plain pool for the most part. The party pool looked pretty cool but it was super crowded all the time. For that reason I don't have much to say about the party pool. The plain pool was nice, a little colder than the ocean. It was sometimes a little annoying that the pool only gets sun from about 10-4 since the hotel building is quite tall and this pool is in the center of it. The other party pool gets full sun all day. Food - The food was great. Sometimes when I read reviews it seems that people are expecting gourmet Michelin star food or something since the resorts are 5 star rated. I went in with the usual 'resort food' expectation, and was pleasantly surprised. There is a large variety of food, and they replaced the food often so it was fresh. There is also a good selection of restaurants. We tried the black and white steakhouse that reviews were raving about and honestly, it was fine. I don't understand the hype. We generally preferred the buffet there was a lot more variety there, plus no wait. Food options are pretty great too. There is a 24/7 snack bar that has a pretty good selection + alcohol, and self serve coffee/tea. I had recently stayed at a resort that only had food/drinks till 12am so this was an awesome option to have. Drinks - I loved the drinks here. I could see some people thinking they are overly sweet though. Pretty subjective for sure. The latest time the bars were open to was 12am and that was the lobby bar and the theater bar. However, the 24/7 snack bar also has alcohol (self serve), plus the room minibar bottles so if you want to party late you definitely have options. Gym - The gym is pretty dated. If I remember correctly there are 3 stationary bikes, 2 ellipticals, and 3 treadmills. There is a weight area which has 2 FID benches and a set of dumbbells. I think max. weight of dumbbells was 25 or 30 kg. There was a cable tower machine, and some other selectorized machines (chest press, lat pulldown, ab machine, leg ext). Overall pretty small gym and the machines definitely need updating. One of the stationary bikes could not change resistance levels. Unless I missed it, there is no separate space if you wanted to do yoga or something similar. You'd just have to find a spot between the cardio equip and the weights area. Overall floor space is very limited. Spa - we didn't use the spa, but we did use the hot tub inside. The hot tub was OK, there are two tubs, probably can hold 10 people each comfortably. One of them was cold, the other was warm/hot (didnt feel hot tub hot). The jets were kind of annoying, they were just letting big bubbles of air out. Definitely not as relaxing as a real hot tub. Overall I had a great time. I would rate probably 85-90/100. Im not a huge fan of the 5 scale it removes some nuance. Its definitely above a 4 star for me, but not quite 5 star for those room issues + beach. I would give it 4.5/5
- Donna (10/5): This was my 4th time at this RIU Property and can’t wait to return ❤️ - Everything/ Awesome staff (receptionist, entertainment, restaurants and bars🤩 Our room was perfect and the ocean view was breathtaking 🐡🌅 Nothing!!!
- Kristofer (10/5): -
- kassieo2026 (10/5): Amazing place - This place is absolutely amazing! The staff were amazing! The aerobics instructor was sooo friendly! This place all around was truly amazing. I can’t wait for my next vacation here!! Miguel is the aerobics instructor in these pictures! He was absolutely amazing and even came over and talked to our group! Thank you Miguel for an amazing experience!! 😊
- IRVIN (7/5): -
- 508sandyo (10/5): Paradise Found at RIU Palace Las Americas! - This most amazing resort is our 'one and only go to place' when we vacation in Cancun. Words cannot describe our feelings about this wonderful hotel. The number one reason for our frequent visits is the people: Everyone from the hotel management, to the restaurant/bar servers; the front desk reception team; the cleaning personnel and beach and security employees are Number 1. They truly care for the guests and we are treated with warmth and respect. The entire resort is spotless! The food is absolutely outstanding. Whether enjoying a wonderful variety of delicious foods at the buffet, or having an excellent meal in one of the specialty restaurants; you won't be disappointed. The beach and the turquoise waters are breathtaking! This is our heavenly paradise. We are both so looking forward to our memorable vacations in the near future. Mucho Gracias to all of our friendly amigos! Warm hugs from Winnipeg, Canada!
- davebennettdc (10/5): Love this place - Food is great. The best part is the beach/ocean here. It’s like its own little private cove. It blocks a lot of the waves so it’s nice to bob up and down in the o ran with your drink. We went back and forth from the ocean to the pool.
- Aaron (8/5): -
- Aspasia (10/5): -
- S7221FEtanyam (6/5): Read for tips to make your stay better, party info, if you have any mobility issues, and just general info. - This was our fourth stay at Las Americas, with our last stay 3 years ago so it had been awhile. We stayed 7 nights, 2/18-2/25. First the things we wished we remembered or that have changed from prior visits. 1. Water: They only refill your room fridge if you are IN YOUR ROOM. Housekeeping doesn't do it, there is a nice gentleman who knocks and asks what you need. We were only in the room once when he came of the 7 nights. Another time I walked around till I found him. But there are water bottles located in the 24 hour snack place on the main floor. So every time we went out to the pool or up to our room, we grabbed a couple bottles, but didn't figure this out till day 4. We saw a couple people vomiting and passed out on the lounge chairs by the pool (like taken away on wheel chairs), so don't forget to mix in some water between drinks! 2. There are no longer ANY Riu/foam parties at this hotel. There are 4 per week at Riu caribe and you can take a free shuttle, which is only about 5-7min. At least as of Feb 2026, the schedule was Monday 2-7pm Jungle party, Wed 630-11pm White party, Friday 2-7pm Pink party, and Saturday 630-11pm Neon party. They are a blast, and are foam focused so def bring a swim suit. Others also get dressed up and dance outside the pool, so that is fun too. To beat the rush and having to wait for buses to get back, leave about 20min early before it ends or you may wait awhile. It also take at least an hour before the party picks up, so don't worry about getting there early. They have seating in a balcony above and a few places here and there but most sit around the pool. It you can pay a ton of money for a lounger. 3. There are literally 2 outlets in the entire room and one in the bathroom. That really is it, and one of each plug is used for the lamps on your room that you actually do need. So 2 actual plugs for the entire bedroom. And only outlet next to the beds (we had two beds, it was on my husband side, so I had to plug mine in to the one at the wet bar nowhere near where I was sleeping). And no plug in the living room to work with a laptop. BRING EXTENSION CORDS AND SEVERAL MULTI CHARGING BLOCKS. We have so many electronics these days even despite bringing a multi port charger, we were taking turns and having to charge stuff in the bathroom. So dumb. 4. If you want the steak restaurant Black and White, you MUST check in before about 6:05pm. That will get you dinner around 8pm. 6:10 got us in at 830 right before close. They shortened the hours from previous visits which makes absolutely zero sense (all other restaurants are open later). So people will begin lining up at 530. So we would put our name in when we were packing up from the pool, then go shower/get ready and then go to dinner. Each resv is given an hour to eat and they don't have nearly enough tables for just 2 people for some random reason. We tried putting our name in at 620 and it was already "sold out." So just fyi. 5. Food quality isn't as good as I remember but is still decent. And the population here is quite older. We are 48 and 54, and I would say probably 65+% of the remaining guests were older than us. As prices have gone up, it has def priced out younger people and most that were there, were younger (like 20) and there with parents. Def not the party/fun/romance experience we had our first couple times. 6. If you aren't in a pool chair by 1030, you won't have one. People leave towels and go do other stuff. Staff said you are allowed to move a towel if that is all their is but I didn't want to do that. I had a foot injury and one time paid an employee to find me a spot to lay... He just grabbed a towel off a lounger and I laid there for the day. No one ever said anything and he said if people say their towel is gone, they just give them another towel card, so def worth trying because it is pretty annoying to see them empty for literally hours. Okay now the good... The service remains fantastic. Everyone is very friendly. We ALWAYS tip... These amazing people work their butts off for next to nothing, so even a few dollars here and there matters. We were there in February and that is usually when we go. The weather is literally PERFECT. Breezy, sunny with some clouds to give you a break here and there, but it is windy. We do love taking out the catamaran that is only like $10 right next door but there was only one day this time because the wind was so crazy. But it did keep it cool. We purchased towel bands on Amazon before coming and that was a huge win (people's towels often flew off their chairs). Super cheap and also, no one will take your spot lol. The hotel is clean. People are always picking up and making sure things look nice. The strawberry cheesecake and fruit tarts at the coffee place are AMAZING. Buffet is hit or miss. We like the fajitas at the Mexican place, Asian was decent. They have the best mango margarita anywhere. Best was Black and White and see above for how to make sure you can actually eat there. This is a GREAT hotel if you have any mobility problems. Everything is pretty close by. I broke my foot before coming and asked to be near the elevators... One of the elevators on our side was broken (and has been broken at least a week before we got there per reviews). We did not see anyone ever look out work on that elevator our entire stay, which made trying to get to and from your room pretty frustrating during peak times. Sometimes you would have to wait two or even three trips before you could get on and the elevators constantly exceeded the max number of nine people. So if you have any walking issues, make sure you request to be on the side of the hotel near the restaurants and pool. They should have placed me there as that is actually closer to basically everything (I messaged a couple weeks prior to arrival and again a couple days before), but they did not and the hotel was full. We were in I believe room 538 or 539 facing the ocean just a couple rooms from the elevator. But we have stayed at other Rius and various other resorts, and picked this one specifically because it is a pretty compact hotel to minimize walking. Housekeeping did a great job cleaning our room everyday and sometimes twice a day. They were fantastic and no complaints there at all. We are not picky eaters and always found something decent to eat.. the omelet station for breakfast is awesome, lots of fresh fruit and veggies which is great. Every day they do a BBQ type set up by the pool... It alternates between tacos/chips/guac, hamburgers and fries, and chicken wings/chips/guac. If fact, you can get chips and guac basically anywhere, anytime and it is pretty tasty. It runs from 1130-1:30 or until they run out of food. We esp loved the tacos. And the buffet is also open for lunch but we are at the pool daily. There is a great massage place right across the street from the hotel. Like $60 for a massage, my husband went twice and said they were great. Lots of shopping close by as well. Things to work on: Many are mentioned above. Our room was pretty outdated, toilet wouldn't work the first night, sometime came to fix it, then it started leaking all over the floor. Took two days for them to fix that and each repair took multiple requests before it was fixed. My husband key card had to be rekeyed approx 11 times during the stay which was EXTREMELY frustrating given we only had one functional elevator. We had them change the batteries in the door and that did seem to help. The key is persistence... If there is a problem, don't let up till it is fixed or it likely won't be. We are sad about many of the changes that have occurred since our last visit 3 years ago... Not sure we will be back despite this being our favorite Riu in Cancun. We enjoy the party atmosphere and there is literally none here anymore. So just something to be aware of. Oh... And as others have said, no smart TVs. My husband is a tech whiz and thought he might be able to connect a wire to the TV from his laptop to watch stuff at night, but no... Very silly given the cost of this place. The entertainment was not as good as it used to be either... We would go just to do something, but yeah...Just bummed overall. I would give it 3.5 stars, mostly for the drinks which are good and do actually have alcohol in them, decent food, great friendly staff, and if you're 55+ and like quiet, you would probably love it.
- Nadiia (5/5): -
- Q438ENbobw (10/5): A lovely stay at a charming hotel. First class. - My wife and I have just returned from a 14 night stay at this lovely hotel. We traveled from the UK on a TUI holiday. The hotel is very grand and it’s like stepping back in time with the decor. Some people have mentioned it needs modernisation, I disagree, we felt it had a lovely feel and charm. The staff were faultless and very attentive. The food was superb, as were the drinks. The hotel is kept spotless and the housekeeping was excellent. The entertainment team work so hard and always had a smile on their faces. Of the different restaurants available we felt the Japanese one was the best followed by the Krystal. Although all including the buffet one were absolutely lovely. The entertainment was fine, a bit hit and miss as it is in all hotels. But it was nice just to sit and socialise in the art deco bar listening to the piano or saxophone. We walked and tried all the other RIU hotels in the resort and for our age group 50-60 we thought the las America was by far the best choice. If I could suggest one improvement it would be to have a booking system for the various restaurants rather than first come first served. A big thank you also to TUI, both the rep in the hotel Isobel ( I think ) and also the 24/7 help line, who were able to locate my mobile phone which I left on an excursion coach. Overall a lovely holiday and a first class hotel. I would recommend without hesitation.
- Linda (9/5): Stay was fantastic. Would recommend and visit again - Staff was amazing. Food options in the buffet fantastic, amazing views Walkable beach access limited
- Gary (10/5): It was a wonderful vacation made possible by the facility and the staff. - The property and the room was beautiful. The pool was clean. The food was excellent. Great staff always helpful. The elevator was not working.
- sharong416 (10/5): Excellent resort. - Just returned from our trip and first time at this resort. Loved everything about it. Beautiful resort, awesome staff and food was excellent. Nick and Catalina were great and Miguel at the pool was so much fun. I will be returning. The only one complaint is people saving chairs and the beds early in morning by putting towels on them. Despite signs that state no saving allowed. It was difficult to find chairs after 8am. The staff should remove towels from seats and beds if no one is there for an hour.
- alwaysreadyfortravel (10/5): Best Resort Experience - This resort is amazing! The food was great at the buffet, as well as all the specialty restaurants. We enjoyed every meal. The staff was so friendly and professional. They always had a smile on their face and kept our drinks full. We especially LOVED Ernesto at the Theater Bar. He was so fun and interactive with us. He made every night a special time with great memories. We all enjoyed the cappuccino bar in the lobby area. They had great macaroons and bakery items. The girl in the morning making coffee was always so nice! We spent time at all the pools and the beach. The resort has a nice layout that you can enjoy all the areas and not feel crowded, but also not walk a long distance. Miguel with the entertainment staff was a lot of fun with water aerobics in the morning and an amazing dancer at night in the theater show. We have been to a lot of resorts, and this one definitely ranks up there as one of the best. Especially with great value with the price. The resort was very clean and felt fancy, but comfortable. Our room was perfect. Nothing overly fancy, but we didn't spend much time there. We were extremely impressed with everything and have no complaints. I would recommend this resort to anyone!
- Z8326CTcaterinas (10/5): We are having such a great time that we are telling all of our friends to come here. And we would definitely love to com - We think this is one of the best resorts that we have been to in a very long time. Riu Palace La Americas. Your staff is outstanding specialists Miguel the entertainer. I and my friends do the aqua fit every day with him, except Saturday. I think the food is excellent, the cleanliness is very important and the young staff that you have go out of their way to make us feel included in the activities. But two young people that I have been most in contact and that I feel are the best on the staff are Jocelyn and Miguel! We love them both! They are wonderful!
- brendacO2186LF (10/5): Outstanding in every way, we will definitely be back for Miguel all - This hotel is one of the nicest friendliest hotels that we have stayed in in a very long time everybody everyone puts themselves out to make sure you have a wonderful time. We especially appreciate Miguel who bent over backwards to make sure we were exercising and also just kept wanting to be friends and friendly with us. You better hang onto him because he is a treasure remember that and one of the reasons we’re coming back is because of Miguel he made us so much at home. I think I’ll kidnap him and take him home with me. He could be one of my grand grandchildren, one of my grand.
- 906ranyb (10/5): Las americas gang - Today we had a yoga class with miguel. He was very very very good and the best instructor in all mexico. Other than that he is also great at other activities and make the hotel so much fun for everyone
- ToriS278 (8/5): Fun fantastic time - Such a fun time. Up top I have to shout out the entertainment staff. Miguel, Samantha, Jessica, Alex, Damian—all of them made the trip so special. They all had such great energy and kept us moving and doing all day. We spent most days at the activities pool with them and they definitely kept us active! Also props to July at the pool bar and Ernesto at the terrace bar, yall are fantastic. My husband and I were here for seven days and just got to completely relax and kick back. The food is some of the best all inclusive we’ve had and the daily grill by the pool is a nice touch. All the dinner restaurants are seated first come first served but so what if you have to wait, go grab a cocktail and stare at the ocean! The accommodations do feel a little dated style-wise but it kind of gives the place character that your standard “all white and clean lines” spots lose? The AC was strong which was great too. One note is the keycard system. The cards get demagnetized really easily. We’ve been to other resorts where there’s a chip in your wristband that opens your door, maybe that’s a thought? The resort is small, feels more like a hotel so there is at least a giant RIU next door if you like to explore. This seems to be the resort and destination of choice for Midwesterners. Like 80% of the other guests hailed from Ohio, Indiana, Michigan, Idaho, etc. Interesting quirk. Hailing from the east coast turned us into minor celebrities.
- Lucila (10/5): -
- susanhE1453NP (4/5): Riu and TUI experiences are not worth it - Having stayed at the Riu Caribe where they placed my two sons and their families and myself in the basement with no elevator access, I was told it was because I Expedia. This trip I found the hotel directly and I booked through the hotel and I chose a transfer through the hotel website. I explained the horrible situation I have been in before and they promised that they would treat me better. I had to talk with the manager to get our room changed from looking out the back. Pablo was great. The transfers that went through TIU experiences were absolutely atrocious. They left us at the airport and put us down as a no-show when we were there and having cancelled a tour through RANDY and then cancelling it when all of the problems happened in Puerto Vallarta things went really south. RANDY WAS THE MOST UNPROFESSIONAL, CONDESCENDING AND RUDE. OUT OF VINDICTIVENESS, WE BELIEVE HE DIDN’T EVEN BOOK OUR RETURN TRAVEL. HE HAD REFUSED TO GIVE US CONFIRMATION AND THE BUS NEVER CAME AND WE WERE AGAIN FORCED TO PAY FOR AND TAKE A CAB. The review has gone downhill substantially and is no longer a four star hotel. TUI experiences is the company that they use and they areterrible and unreachable. The front desk claimed that they didn’t even know who the company was that was sitting in their lobby every single day. Find another place to go.
- 131crystalma (10/5): Vacation with friends celebrating our 50th! - We love this resort, this is our 10th time here..always amazing. The service and food is outstanding! Miguel is our favorite entertainer and Wilbur our favorite bartender/server by the pool, Abu and Paula in the art deco lounge is such a funny and sweet bartender, Ernesto in the theater room bar is amazing as well. Edar is one of our favorite wait staff,always the best service and makes us feel welcome and special. Too many great people working at this resort to mention them all, we can't wait to come back again.
- Engineersparks2 (10/5): Great hotel in a lovely location... - Great hotel in a lovely location. Good check in experience and given room very close together after emailing the hotel although they weren’t adjacent as requested. The rooms are lovely nice and clean and ample room if a little dated but in keeping with the rest of the hotel. The food was of good quality and the dining room like the rest of the hotel very clean. One of the speciality restaurants did take a little extra effort to book but food was great. The pool areas were good and clean with plenty of sunbeds available although you do have to be up early to get a great choice of sunbeds around the pool. There are two pool areas and I would say the one by the hotel exit to be quiet and the other one lively with music and entertainment throughout the day. Evening entertainment was either great or ok but did have a live band every night. the biggest downfall in the hotel is lack of toilets, with one set to the right of check in desks and one set by the lively pool. Cleaners work tirelessly all day and evening keeping the place clean and tidy. We were there for Valentines Day and I must say it was disappointing from loud and brash small group of Americans who made their presence felt throughout our holiday, to a lack of appropriate gifts, food and entertainment. The bar service by the pools was good as was the bar service around the bar area. Overall, a good place to stay.
- Radin (10/5): -
- Johannes Kerling (9/5): Traumhafter Urlaub in einem sehr schönen Hotel - Personal war sehr freundlich und zuvorkommend und man kann als RIU Gast auch in die anderen RIU Hotels zum feiern gehen.
- Shawndra (10/5): -
- SteveSurtees (10/5): Second visit - what’s changed? - Well, I wrote a lengthy review after our visit in February 2025, so I’ll write a shorter one this year. My favourite things about this hotel are: 1. The superb staff 2. It never feels a big hotel even though it’s pretty big. 3. It is spotlessly clean. Learning our lesson from a year ago we stayed in a sea view room (414) and it was better than overlooking the laundry round the back. Much better. We took advantage of the balcony many times in the evenings and mornings with a coffee. So peaceful and beautiful. All the things that were good last year still are. My only feedback to the hotel would be regarding the menus at the restaurants and the quality of the beef they buy in. The menus in the restaurants haven’t changed. At all. In a year or more. That’s so poor. Disappointing. I can easily understand not changing them weekly or monthly form the volume they cater for, but annually? Come on now. That’s just lazy. The food is still fine but not great. The Japanese is by far the best, followed by Krystal (European) and the splendid buffet restaurant (where breakfast especially remains a highlight). This visit we managed to get a table at Black & White which is the steak restaurant. The ribeye we had was a long, long, long way off the standard I would expect at a hotel costing customers this much money and billing itself as five star. More gristle and fat than meat and their idea of rare/medium differs wildly from mine. Do better please. I love this place. We’ve had 2 brilliant holidays here. But I’m now thinking that for the price - we booked with TUI and had Premium Economy flights - I can have an equally good holiday, with more reliable weather and better food for at least a couple of grand less. I expect we will go back at some point, but the lack for progression, improvement, and variety really disappointed me this time around. A shame.
- FredandCoreen (10/5): Great Location, Excellent Food - Stayed February 5–19, 2026 We had a wonderful stay at Riu Palace Las Américas. The food was excellent throughout our trip, and the beach was beautiful with clear, calm water—great for swimming and relaxing. Our room was spotless, and the beds were very comfortable. This resort definitely caters more to couples and adults looking for a more relaxed atmosphere. There was some partying in the bigger pool, however there were 2 other quieter pools. The nightly entertainment was on the lighter side, but if you’re looking for something more lively, Riu Cancun is just a short walk away and offers a much more energetic nightlife.
- 227dawnq (10/5): Magnificent vacation at a great hotel - Our third visit to this wonderful hotel was just as good as the first! The customer service is exceptional as is the overall experience. From the servers at the restaurants, Marlene, Victor Janet, Luis, just the name a few. To the waiters at the pool, especially Wilbur. To the front desk employees Marie, Irving Giovanni, Beatrice also just to name ! To the hotel manager Maria. Everyone at this hotel treats you like gold and when you come back, they remember. As far as I’m concerned, there is not a better place in Cancun for the price. We will return for a fourth time in November. Thank you. Riu Palace Las America’s and all of you who work there for making my husband and I feel like very special people!
- maryann662016 (10/5): Wonderful stay. Lovely hotel - Would really recommend this hotel. The food is fabulous. Krystal restaurant in particular is amazing!So much choice. The pools are beautiful pool bar staff are amazing and attentive. All the staff are so friendly I can't fault this hotel in any way! Will be back for sure!
- A4852NAtinaf (10/5): Get Away! - Wow!!! What an amazing resort. The hotel was beautiful and very well maintained. The staff was courteous, friendly and always there to get anything you wanted. The restaurants had fabulous food and wonderful service. The beach was always kept clean and the service from the staff was amazing. We were able to visit all the RIU’s in Cancun, there was a lovely walking path just outside the hotel that would take you to the sister hotels. Thanks for a wonderful week in Cancun and your staff is the best group I have experienced in my 30 years of vacationing.
- tammylF8525GU (10/5): Paradise at the Palace! - We just returned from a week at the RIU Palace Las Americas in Cancun. We had a wonderful stay. The value that we received for the price we paid was amazing. Our room was a king sea view room on the 6th floor and it was perfect. View of the ocean was beautiful. The bathroom was large with double sinks and the water pressure in the shower was excellent. Room service menu was limited. The mini fridge was stocked with soda and beer every day. There’s also a tap of liquor bottles available in-room as well. A little microwave and some snacks in the room would be a nice addition. Housekeeping and maintenance staff are exceptional. The hotel is kept spotlessly clean. Food options were great. We tried all of the restaurants with the exception of Krystal. The buffet was very good, with TONS of options. The Italian restaurant was also good with à la carte and a buffet there too. The pizza surpassed our expectations. The steakhouse was ok, nothing special, I don’t think it was worth the 80 minute wait time. Sakura, the Japanese restaurant, was also good. We enjoyed the Super Bowl party in the large theater area at La Terraza. So much fun and lots of typical party snacks: wings, burgers, nachos, hot dogs, etc. The hotel staff was absolutely outstanding. Beach staff went out of their way for us. We never had an issue finding lounges on the beach, in spite of the annoying practice of “reserving” chairs with towels before 6am and not showing up to actually sit in them until the afternoon. Drink service on the beach was also excellent. Food truck by the beach and pool was great, with lots of different grilled options every day. The coffee bar in the lobby was our personal favorite. We spoiled ourselves with cappuccinos several times a day. There is also a 24 hour mini buffet for snacks available in the lobby. We stayed on the quiet pool side during our stay but the party pool seemed lively and fun. We will absolutely return to Las Americas in gorgeous Cancún!
- scottsL8182QP (8/5): I would go here again. - I really liked this resort. The pools are beautiful. The beach was great. The staff was really helpful, and friendly. The beach can get crowded. There is not much for entertainment at night. I think people go to the riu party’s for entertainment.
- Patrick (6/5): -
- OBIUKWU (10/5): -
- G2939GUanav (10/5): Amazing - It was amazing. We’ve been to Riu in Aruba, Jamaica (all locations) and the Dominican and this one in Cancun has been our favorite by far. Miguel and the entertainment staff is so fun and everyone is so happy and so nice!
- 719kaylynnl (10/5): Miguel - ME GUSTA MIGUELLLLL!! Riufit was so fun with him. He also helped us get reservations for dinner.
- A1282NQhannahl (10/5): Wonderful!!!! - Miguel with Riu Fun is the best!! He made our experience so much fun. Coming back just for Miguel!
- Christine (8/5): Very good hotel overall (beach, food, staff, jaccuzi). The way rooms are attributed should be better - Very good hotel overall (beach, food, staff, jaccuzi). The staff was really helpful and nice all through the stay and I felt welcome (I didn't feel any difference in treatment being from Europe, although most of the clients are from the US). I preferred the quiet side of the hotel, farthest from the loud music in the pool near the main restaurant. Loved the morning Yoga/Stretching session in front if the sea (did it every day). The way rooms are attributed should be better. I paid for a junior suite with a seaview, moreover asked in advance for a quiet room (in highest floors). Instead, I was given a suite 1st floor with a restricted view because of trees (that I am sure didn't just appear) and close to the ballroom where live music was being played at night. So loud I felt like the walls where vibrating in my room. I complained the first night and was told my room was actually an « upgrade”. Thus the bit of extra space in the "suite" was better than having what I was supposed to have? Not really… Had to spend 2 nights in the first room before changing. Really felt like they do it on purpose hoping people won't complain and it leaves an aftertaste, especially with the price of the whole trip. Having to deal with that and waiting for hours to have access to the new room (check out at 12pm old room, new one at 4pm, was told to come back at 2pm, then come back at 3pm ...) didn't make my stay as enjoyable as it could have been. The rooms that are less good should be at a reduced-price and details mentioned clearly on the website (with restricted views and risk of noises).
- Trail67635528138 (6/5): Not what it used to be. - Has gone downhill since 2022. Drinks were weak. Asked for a double shot and we only got splashes. Got shots on the side and tasted watered down. No longer have top shelf bourbon or bourbon or ginger ale in the room. Some broken tiles and peeling paint. Often had to call twice or more before they fixed broken fridge or hair dryer. Have told them twice we’re out of conditioner and they’ve cleaned twice, still out of conditioner. Shows are a shadow of what they were in 2022. Mostly karaoke with the fun staff. It’s still a beautiful area and the staff are very friendly. The pools and beach are clean. The food is excellent. Overall, not worth the premium price. The hotel has great bones
- Filip (9/5): -
- Dawn (9/5): -
- Robert (8/5): - The beach, the pool vibes, and the nightly entertainment The property is definitely showing some age, the room service is a joke, no food can be ordered at the pool or the beach, some of the restaurants are just ok.
- peterpiperpicked123 (10/5): The Best Caribbean Vacation I have Ever Been On...I have no constructive criticism... - I never really had a desire to visit Cancun. I heard that the water was rough and the resorts were older and more focused on a collegiate aged crowd. That being said, I ran across a deal that financially was too good to be true and I couldn't pass it up. Hotel Riu Palace Las Americas completely changed my mind on Cancun. The water near the hotel is a little more protected from the waves and offers swimming, snorkeling, and water sports directly off of the beach in crystal clear waters. The staff was absolutely incredible and probably the most accommodating and friendly out of any resort that I have ever visited. The rooms were clean and very well taken care of. Viri at the front desk, was extremely kind and welcoming and took great care of us when we arrived before our room was ready. Abu at the lobby bar was absolutely amazing and had one of the best personalities of any person that I have had the privilege to interact with. The food was as good as any resort that I have previously been to. There is something for everyone. I honestly don't have a bad thing to say about the entire trip. It was amazing, and we will be back!
- sarahtQ6481BJ (10/5): Fabulous hotel, amazing staff, huge shout out to ABU and wonderful dining experience - We arrived for 8 nights, had a junior suite room ,level 5 room 556. The room was side view facing so partial sea view and partial road view. It was quiet and the balcony was nice to sit with a drink. The room was spacious ,huge bed that was comfy , pillows were OK could of been better ,but once our head hit the pillow it didn't take long to fall asleep. Bathroom is big, shower was powerful. Mini fridge stocked daily , alcohol optics in room, vodka, bacardi, gin and tequila. Plenty of water in room. The air con worked but it was loud, when it kicked in it sounded like the door was being kicked in,so startled us from sleep quite often. You do get used to it,so no big deal... your door to room is quite heavy so you certainly hear them bang when opening /closing... and not all guests are considerate with this . The reception is beautiful and all the staff are extremely friendly and welcoming and the welcome drink was refreshing . Check in was swift and luggage arrived in room straight away. On the 5th day a glass panel had fallen out of our balcony ,we had some strong winds , anyway we were swiftly moved to level 4 ,room 439 ,junior suite with full sea view , it was nicer so opt for sea view. The bar is welcoming with plenty of seating areas... wow can we just appreciate ABU what a guy he worked that bar pleasing everyone, remembering everyone's drinks ,he's been at this hotel for 23 years and u can tell, always friendly and greeted you as a friend not a guest he stood out as a asset to the rui ... this guy made ouf stay memorable along with alonnzo he was great. The restaurants The Italian is situated next to cappuccino bar and lm only saying this as we missed it.... great food, service little slow but the food at lunch was great . The lamb chops were fantastic. Japanese Again these restaurants are spotless and we enjoyed it for a change. Krstal gourmet This was also very good you cannot fault the food and fast efficient service the steak was good. Mexican Went twice again clean and efficient good choice of food mark loved the sea bass and prawn taco .. Black and white Wow this was our favourite and never disappointed The ribs, chips surf and tuff were incredible but get in early as it seemed to be a favourite with most guests... you get a buzzer if they are busy so keep your eye on that whilst being entertained by Abu at the bar. The buffet Again this place was extremely clean and such a wide range of quality food, if u cannot find something to eat in here then you are the problem, from fruit, cereal, breads, eggs, bacon streaky, omelette, then lunch again such a wide variety... my favourite was thd carved meats, and huge prawns .... thd staff in the buffet are great always welcoming and find u a seat fast... Honestly this was one of the nicest rui we have been too. The food, the staff are fantastic. The pools both beautiful one quieter the other very lively or you have the option for the beach, be warned the lively pool guests were down ridiculously early to get there bed... we opted for the beach everytime and it was perfect.. the sea was warm and take a banana in and feed the fish they are beautiful. Umbrellas handy and there is always guys asking if you would like a drink.they do ask everyone so just go easy on them, u may wait 20 mins but the trays they carry out with so many drinks on ,you can understand why and there memory is great ... towels are available daily u just return used then get clean. We have met so many friends for life and it was truly a memorable experience , the staff are so professional and we are leaving with our hearts full. The only negative we have was the shop we got a packet of crisps (lays )and my husband was charged the equivalent to £11 now l would of said forget it but my husband paid and moaned about it... what was wrong was no pricing was visible in this shop, which doesn't sit well with me as you feel like you are getting ripped of as we did on the crisps . Just ask the bar for crisps or popcorn and save spending £11 .lesson learnt. Fabulous stay will encourage friends to try the rui . Its nice to be able to use other rui 's which was a nice bonus . Thankyou for giving us a remarkable experience. Sarah and Mark
- leonh121 (10/5): Its all about the service, which at this hotel, is exceptional. - We arrived 5hrs late due to flight delays, welcome drinks were waiting for us and reception staff very helpful. The bedrooms are all pretty standard, ours was on the 7th floor and slightly on the side of the building affording us a view of both the sea, road beneath, and lagoon. Ive read about some people not liking those rooms but in my opinion, it gave me more to nose at. The room had optics containing vodka, rum, tequila and gin and the fridge full of soft drinks and beer which was refilled daily. . The hotel itself was immaculate. There were staff everywhere fixing/cleaning/serving. No sooner did I notice a little chip in a glass partition by the beach......someone was there to replace it. All the staff appeared genuinely happy to see us and say hello. . Everything was on a first come, first served basis. Sunbeds aplenty, people did put towels down but theres really no need, lots of beds around the 3 pools and on the beautiful beach. Lots of restaurants to choose from, we were able to walk into any between 6pm and 10pm and be seated, the Japanese being my personal favourite, but theres also Italian, Mexican, a steakhouse, a fine-dining place....all of the food was of a very high standard. . Honesty. We accidentally left our safe open one morning. It contained our passports, money and jewellery. On our return late afternoon, I was confused to see a DO NOT DISTURB sign on the door which I definitely hadn't left there. Walking in I immediately saw the open safe door and panicked but needn't have. Everything was there. We assumed the maid had come in, seen the open safe and left, putting the sign on the door so no-one else would go in. . 3 pools are split between the noisy pool, the quiet pool, and the 'somewhere in the middle' pool. Noisy pool has music, exercise classes in the water and lots of other entertainment, not for us hence we generally headed for the beach which again was very clean. My only very slight complaint.....the water temperature in the pools was baltic! Im sure some people prefer that, but I couldn't get in it. . There was no pretentiousness here, everyone treated the same, all areas open to all people. . The coffee bar just inside the main door served the best coffee ive ever had. The service throughout the hotel was incredible and I'd definitely recommend staying here. . We stayed here for one week before moving onto another further down the coast for a week and to be honest, we wish we'd stayed at this one (even tho the other one was more expensive and supposedly 'better'). . Highly recommended.
- Fairsysenior (8/5): Nice Hotel and Great Family Holiday. - Just got back from a great 7 night family holiday. Rooms - the rooms are big but probably in need of an upgrade at some stage as the furniture is dated and shower fixtures etc are old. Maid service excellent though. Food - we ate at all 5 restaurants and our favourite was the Steakhouse. If you don’t want to eat at 6 then get there just after and you get a buzzer which tells you when your table is free, usually about 7.45. The buffet is great for breakfast and lunch, plenty of choice. Pool - There are 2 pools, one lively and one quiet. If you want a lounger for the day at the lively pool in the sun then you need to get your towels down by 7.30 as they get taken quick. Entertainment good with pool volleyball, games and aerobics etc Beach - the beach is nice but we found the loungers go in the shade quickly due to the low sun in January so pick your spot carefully. Bars and Entertainment - There’s a nice bar for evening drinks and an entertainment room. Good shows and variety, we especially liked the silent disco Gym - Ok, but again, some machines in need of an upgrade. Not a 5 star gym. Special shout out to some great guests we met from Wisconsin who gave us some great tips on bar shots 🍹🍸😊. In summary, a nice hotel and a good hotel choice in Cancun
- ianmL5596EE (10/5): One of the best Adults Only Resorts in Cancun! Clean, Good Food, Great Staff. - Awesome resort - great location - amazing staff... What's not to love!? We have been to many resorts up and down the Cancun strip and frankly, this is one of our new favorites! The food (a major concern for a lot of visitors) was awesome. The main buffet was great - and all the a-la-carte restaurants were amazing! Our room was #348 (OceanFront Junior Suite) and was excellent. Balcony view was amazing - so close to the beach and waves! Speaking of the beach - one of the best we have seen in Cancun. No seagrass/weed rolling up - just clear clean water. The western-facing Cancun strip is usually a mess with the stuff - so getting around the 'Cancun Corner' to this side is critical if you love to be in the waves! 3 pools give you a lot of other options - but most people collected at the 'Entertainment Pool' with both bars and activities going almost nonstop! The entire resort is so clean and well appointed - you could tell the staff went above and beyond to make sure everything was exactly right! A few of our favorite staffers were Lucy (Housekeeper) - Ismael (Kristal) - Nick (Buffet) - and basically the entire entertainment staff, but we loved Melissa!
- jaycao2026 (10/5): Very good resort. - Good location and nice beaches. Good restaurant and very good dinner.
- Terry (9/5): Lovely time. - The location was very nice. We were looking for a spot that wasn’t heavily influenced by the seaweed challenges seen this year in Cancun. It did not disappoint in this regard. Also, the staff was very nice. The cleanliness was amazing. Beautifully cared for property. The Don Roberto restaurant was very nice with its constantly changing menu and quality food. The Black and White restaurant was a disappointment. It did not live up to the hype with people waiting in line or for hours to get in. The steak was thin and impossible to cook to my preferred doneness. My wife’s seafood was overcooked and chewy. The staff offered to redo the meals, but I didn’t expect it would improve. So we left and had a second meal at Don Roberto. Also, the staff at this restaurant were some of the least friendly we encountered during our visit.
- 365frane (8/5): Excellent vacation…However… - We had the best rest and vacation. Food considering how many are catered for, very good. Pools something for everyone. We found busy lively places to sit and then over by the outdoor massage beds, a very peaceful quiet area too. Then the beautiful beach!! I have one major complaint. What is the awful mold/mildew smell? I just put on a t-shirt that’s I’ve washed since our trip and the same smell is still clinging to the shirt. I suspect a serious mold issue within the walls/roof of the resort. I’m so surprised that nothing seems to have been done as far as mold removal and new construction where necessary afterwards. Although our room was dated we remained positive as it was spotlessly clean every day. However some chipped/creaked tiles and a loose tile also a malfunctioning toilet (we manually tended to the flusher every time and kept the tank lid off the whole 10 days) all need to be replaced. Decor is dated and artwork completely mismatched. To summarize: please fix the obvious mold issue and update at least the bathrooms …headboard somewhat hideous too.
- Donna (10/5): -
- Kimberly (7/5): - The Staff was friendly. The place was constantly being cleaned.
- E4885NXadama (10/5): Without a doubt, a hotel I highly recommend for enjoying Cancún to the fullest. - My stay at Río Palace Las Américas was fantastic. The rooms were comfortable and very clean, the staff was friendly and attentive, and the buffet food was delicious. The beachfront location is spectacular, and the atmosphere is very relaxing.
- juliebF7254BH (8/5): Beautiful hotel with terrible food - This is a beautiful hotel with gorgeous rooms, pools and beach. However the food is pretty awful. The presentation is nice and the service good….it just doesn’t taste good. It was very disappointing. I’m Glad we were only there two nights. My husband had a steak that was fine.
- Sommer (10/5): - The staff N/A
- louisebI6579WQ (8/5): A very detailed review - Reception: Reception are very welcoming and helpful. Only complaint was that we weren’t greeted with welcome drinks on arrival. Room: We had room 758 and we found it had a perfect sunset view every night. The room is definitely tired and needs a lot of work. The shower pressure was great but the actual shower was a bit grubby and definitely needed to be replaced. The beds were comfortable but we did have a stain on ours since we arrived until we left. The bathroom light was covered in electrical tape and didn’t look perfectly safe which made us uncomfortable. Our room was perfectly stocked with drinks every single day, no complaints at all. However, for the cleaning we were slightly disappointed. I have been to many Rius before and this one didn’t meet my expectations. Our room wasn’t cleaned a few times and we had to call reception. We were often missing towels and had no robes to the point we gave up asking reception for them. Our stuff was often thrown about and wasn’t handed with a lot of care. Also, there was a lack of personalisation. No towel art, not a lot of care. For a palace, I would expect a higher standard of cleanliness. We didn’t use our tv much at all but if you do use your tv I would recommend bringing a fire stick because there’s like one channel that works. Also would like to mention that after our room being cleaned our key had been taken out of the spot, leaving us with only 1 key for the remainder of our stay. Overall I would definitely say the whole room needs to be redone which I completely understand is coming soon. The room is a small part of you holiday but still a necessary factor. Bars: We found every single bar perfect and all the bartenders work so hard. They are very heavy on the alcohol so just keep that in mind. We loved the art deco bar and our favourite staff was a young lady with glasses on whose name has completely slipped our minds. She’s lovely and thank you. We also loved the bar Can and all the staff are lovely. My biggest tip is 100% bring a thermal cup, best decision ever to bring one. Steakhouse restaurant: Honestly we weren’t sure what to expect but we were pleasantly surprised. All the staff were really accommodating. We disliked the bread to start but everything else was lovely. We loved the beef fillet. Top tip: ask for extra chips because you only get a basket per 2 people. We enjoyed it so much we went 3 times and every time our steak was cooked to perfection. I specifically loved the chocolate cake! We also love the host Thomas, he’s so welcoming and couldn’t do more for you if he tried. One of our favourite staff members. Italian restaurant: We only went one time to this restaurant. We both had the lamb which was lovely, although it was small portion. We weren’t told to go to the salad bar so we kind of just tried it. Everything was very cold eg. Pizza and calamari. The pizza was also very greasy. The desserts were a bit disappointing as well. But our main was lovely and the staff were great. Cappuccino cafe: Me and my partner absolutely loved it here. The menu was lovely and I especially loved the iced coffee with ice cream for a little treat. Also the chocolate cake is the best dessert in the whole resort! Would 1000% recommend you go there and it’s open all day! Don roberto: Breakfast: Breakfast was definitely one of the better meals of the day, mostly because everything was hot and fresh. We also loved the waiters Marlene and Nick in the outside area. The eggs Benedict was very hit or miss. Mostly cold and hard. Lunch: Honestly just felt very repetitive. Most of it was cold and one of my biggest issues was the labelling. Half of the time we didn’t know what we were eating due to the lack of labelling. One day it said the meat was duck but when we ate it, it was chicken. Again, mostly everything was cold so it was disappointing. Barbecue: We liked that it wasn’t the same food every single day. However when we had the burgers we found the meat was extremely undercooked and was on the bbq for less than 30 seconds. The condiments were great tho so it was disappointing. The potato wedges were also ice cold and a bit underdone. We enjoyed the tacos and nachos however. We also liked when we had the special drinks with the food, we tried Mexican candy and a few others. The guy on the bbq was very friendly and polite. Dinner: This was our worst meal. Eveything was extremely cold, and it was the same food basically every night. It also claims it’s 3 themed meals a week, and this definitely wasn’t the case. Was definitely the same food which was disappointing. Again, the labelling we found was terrible again. Was a mystery on what we were eating every single night. We tried to stay away from most seafood as it was usually stone cold and disappointing. On a positive note, we absolutely loved the crepe station. Was actual Nutella and the food was actually hot! Beach: The beach is obviously stunning and just what we came for. However, we found that the beach wasn’t really private. We had people constantly walking through, with young screaming children as well. We also had a whole family just sit on the beach using the loungers, umbrellas etc and weren’t told off. We also had guests from riu Cancun sit on the beach and get served. Considering this is a PALACE, we can go to them but they can’t go to us. The security didn’t do anything at all just twiddle his thumbs the whole stay we were there, never saw him do anything. I would also say the same for the lifeguard. Often looking at his phone. Wasn’t even looking at the water most of the time. I would bet money that if I was drowning in the sea, he wouldn’t see. Also considering it is a large complex with a lot water, there should be more than 1 useless lifeguard. Obviously the sargassum came in early this year, this is understandably annoying but we understand it’s a natural thing. But we would like to say the staff member who cleaned it up EVERY SINGLE DAY, was absolutely amazing. On his own every day and did his absolute best, was a never ending battle for him so we did feel for him. Pools: The pools were lovely to swim in but were extremely dirty. The amount of grout on the times as well as all the mismatched tiles. Again, lots of bodged jobs which was extremely obvious when looking at the pool. Sunbeds: Reserving sunbeds was a MASSIVE ISSUE here. We saw staff reserving sunbeds for guests as well. It is very frustrating especially when people don’t sit in their beds all day and come back to take their towel away and not use the space. There are signs saying no reservation, however they aren’t listened to. I do think they need to implement something to stop this from happening and also make this more fair on people. It is everyone’s holiday at the end of the day. Just a quick mention that the guy in the towel hut ( he works later on in the day) would be more friendly and maybe smile more. Overall, we had a great stay here. Cancun will hold a special place in our hearts. I do however think this isn’t a 5 star hotel, but with some tweaking it definitely could be. We would recommend this hotel as it is in a beautiful location.
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