Live Aqua Cancun - Adults Only - All-Inclusive
Location: Boulevard Kukulcan12.5 km, Cancún, mx
Star Rating: 5 Stars
Property Type: Resorts
About this Property
Direct Beach Access
Live Aqua Cancun Beach Resort offers the perfect gateway to Cancún Beach, with an outdoor pool providing stunning views of the Caribbean Sea.
Gourmet Dining and Relaxation
Indulge in a culinary journey with 9 restaurants and 5 bars catering to various tastes. Unwind at the spa with hydrotherapy treatments, massages, and aromatherapy, or enjoy the hot tubs and steam baths.
Convenient Location
Nestled in Cancún’s Hotel Zone, the hotel is conveniently situated near Nichupte Lagoon and the popular La Isla shopping centre, offering guests the best of both worlds.
Experience luxury and relaxation at Live Aqua Cancun Beach Resort Cancun.
Important Information
Please note that the property offers guest access with a guide dog.
Please note that this property does not accept student or Spring Breaker groups.
The resort will refresh a number of its dining outlets and common areas.
Please note that Carnivore Prime SteakHouse is not part of the All-Inclusive plan
Please note that the property only accept dogs. Maximum 2 dogs (maximum 20 kilos total) per room with an extra cost per dog.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Policies
Check-in: 03:00 PM - 12:00 AM
Check-out: 01:00 PM
Amenities & Facilities
- Health or beauty spa nearby
- Offsite parking discounted rates available
- Nightclub
- Fitness facilities (surcharge)
- Parking
- Non-smoking rooms
- Air conditioning
- Swimming pool
- Restaurant
- Room service
- Terrace
- Pets allowed
- Lift / Elevator
- Luggage storage
- Express check-in/check-out
- Safety deposit box
- Fax/photocopying
- Tour desk
- Soundproof rooms
- Facilities for disabled guests
- Ironing service
- Hot tub/Jacuzzi
- Car hire
- Sauna
- Massage services
- Table tennis
- Private check-in/check-out
- Shuttle service (additional charge)
- Concierge service
- Heated pool
- Entertainment staff
- Spa/wellness center services
- Steam room
- Beauty Services
- Manicure
- Pedicure
- Staff adhere to local safety protocols
- Guest rooms disinfected between stays
- Cleaning standards that are effective against Coronavirus
- Physical distancing rules followed
- Hand sanitizer in guest room and key areas
- Cashless payment available
- Sanitized tableware & silverware
- Contactless check-in/check-out
- Guests can opt-out any cleaning services during stay
- Shared stationery like menus, pens are removed
- Physical distancing in dining areas
- Food delivered to guest room
- Process in place to check health of guests
- Access to health care professionals
- Screens / Barriers between staff and guests for safety
- Face masks for guests available
- Delivered food - securely covered
- ATM/banking
- Nightclub
- Front desk (limited hours)
- Express check-in
- Billiards or pool table
- Free wired internet
- Snack bar/deli
- Golfing on site
- Self parking (surcharge)
- Free pool cabanas
- Offsite parking discounted rates available
- Private beach nearby
- Fitness facilities (surcharge)
- Internet access
- Reception hall
- Exercise/lap pool
- Japanese garden
- Health or beauty spa nearby
- Swimming nearby
- Water sports equipment
- Beach club nearby (surcharge)
- Beach toys
- Accessible shuttle
- No accessible shuttle
Rooms Available
-
Premium Aqua Club Front, 1 King
Offering free toiletries and bathrobes, this double room includes a private bathroom with a shower, a hairdryer and slippers. The spacious air-conditioned double room offers a flat-screen TV with cable channels, a private entrance, a mini-bar, executive lounge access as well as sea views. The unit has 1 bed.
Max Occupancy: 2 (2 Adults)
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Radio
- Desk
- Fan
- Toilet
- Private bathroom
- Slippers
- Satellite channels
- Private entrance
- Sofa
- Tile/marble floor
- Electric kettle
- Executive lounge access
- Wardrobe or closet
- Coffee machine
- Linen
- Dining table
- Outdoor furniture
- Upper floors accessible by elevator
- Toilet paper
- Bottle of water
- Chocolate or cookies
- Trash cans
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Socket near the bed
- Feather pillow
- Accessible by lift
- Smoke alarm
- Key card access
-
Premium Aqua Club Front, 2 Double
Offering free toiletries and bathrobes, this double room includes a private bathroom with a shower, a hairdryer and slippers. The spacious air-conditioned double room offers a flat-screen TV with cable channels, a private entrance, a mini-bar, executive lounge access as well as sea views. The unit has 2 beds.
Max Occupancy: 3 (3 Adults)
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Radio
- Desk
- Fan
- Toilet
- Private bathroom
- Slippers
- Satellite channels
- Private entrance
- Tile/marble floor
- Electric kettle
- Executive lounge access
- Wardrobe or closet
- Coffee machine
- Linen
- Dining table
- Outdoor furniture
- Upper floors accessible by elevator
- Toilet paper
- Bottle of water
- Chocolate or cookies
- Trash cans
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Socket near the bed
- Feather pillow
- Accessible by lift
- Smoke alarm
- Key card access
-
Premium Ocean Front with Terrace, 2 Double
The spacious double room offers air conditioning, a private entrance, a terrace with sea views as well as a private bathroom boasting a shower. The unit has 2 beds.
Max Occupancy: 3 (3 Adults)
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Radio
- Desk
- Fan
- Toilet
- Private bathroom
- Slippers
- Satellite channels
- Private entrance
- Tile/marble floor
- Electric kettle
- Wardrobe or closet
- Coffee machine
- Terrace
- Linen
- Dining table
- Outdoor furniture
- Upper floors accessible by elevator
- Toilet paper
- Bottle of water
- Chocolate or cookies
- Trash cans
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Socket near the bed
- Feather pillow
- Accessible by lift
- Smoke alarm
- Key card access
-
Premium Garden View, 1 King
Featuring free toiletries and bathrobes, this double room includes a private bathroom with a shower, a hairdryer and slippers. The spacious air-conditioned double room features a flat-screen TV with cable channels, a private entrance, a mini-bar, a coffee machine as well as garden views. The unit has 1 bed.
Max Occupancy: 2 (2 Adults)
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Radio
- Desk
- Fan
- Toilet
- Private bathroom
- Slippers
- Satellite channels
- Private entrance
- Sofa
- Tile/marble floor
- Electric kettle
- Wardrobe or closet
- Coffee machine
- Linen
- Dining table
- Outdoor furniture
- Upper floors accessible by elevator
- Toilet paper
- Bottle of water
- Chocolate or cookies
- Trash cans
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Socket near the bed
- Feather pillow
- Accessible by lift
- Smoke alarm
- Key card access
-
Premium Ocean Front, 1 King
Offering free toiletries and bathrobes, this double room includes a private bathroom with a shower, a hairdryer and slippers. The spacious air-conditioned double room offers a flat-screen TV with cable channels, a private entrance, a mini-bar, a coffee machine as well as sea views. The unit has 1 bed.
Max Occupancy: 2 (2 Adults)
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Radio
- Desk
- Fan
- Toilet
- Private bathroom
- Slippers
- Satellite channels
- Private entrance
- Sofa
- Tile/marble floor
- Electric kettle
- Wardrobe or closet
- Coffee machine
- Linen
- Dining table
- Outdoor furniture
- Upper floors accessible by elevator
- Toilet paper
- Bottle of water
- Chocolate or cookies
- Trash cans
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Socket near the bed
- Feather pillow
- Accessible by lift
- Smoke alarm
- Key card access
-
Aqua Suite
The hot tub and spa bath are the special features of this suite. This spacious suite features 1 living room, 1 separate bedroom and 1 bathroom with a shower and free toiletries. The air-conditioned suite features a flat-screen TV with cable channels, a private entrance, a mini-bar, executive lounge access as well as sea views. The unit has 1 bed.
Max Occupancy: 3 (3 Adults)
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Radio
- Desk
- Seating Area
- Fan
- Toilet
- Private bathroom
- Slippers
- Satellite channels
- Additional toilet
- Private entrance
- Sofa
- Tile/marble floor
- Electric kettle
- Executive lounge access
- Wardrobe or closet
- Additional bathroom
- Coffee machine
- Terrace
- Linen
- Dining table
- Outdoor furniture
- Upper floors accessible by elevator
- Toilet paper
- Wine or champagne
- Bottle of water
- Chocolate or cookies
- Trash cans
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Socket near the bed
- Feather pillow
- Accessible by lift
- Smoke alarm
- Key card access
-
Honeymoon Suite
The hot tub and spa bath are the special features of this suite. Featuring a private entrance, this spacious suite also consists of 1 bedroom, a seating area and 1 bathroom with a shower and a hairdryer. The air-conditioned suite provides a flat-screen TV with cable channels, a mini-bar, executive lounge access, a coffee machine as well as sea views. The unit offers 1 bed.
Max Occupancy: 3 (3 Adults)
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Radio
- Desk
- Seating Area
- Fan
- Toilet
- Private bathroom
- Slippers
- Satellite channels
- Additional toilet
- Private entrance
- Sofa
- Tile/marble floor
- Electric kettle
- Executive lounge access
- Wardrobe or closet
- Additional bathroom
- Coffee machine
- Terrace
- Linen
- Dining table
- Outdoor furniture
- Upper floors accessible by elevator
- Toilet paper
- Wine or champagne
- Bottle of water
- Chocolate or cookies
- Trash cans
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Socket near the bed
- Feather pillow
- Accessible by lift
- Smoke alarm
- Key card access
-
Viento Suite
Boasting a private entrance, this spacious suite also comes with 1 bedroom, a seating area and 1 bathroom with a bath and a shower. The air-conditioned suite features a flat-screen TV with cable channels, a mini-bar, executive lounge access, a coffee machine as well as sea views. The unit has 1 bed.
Max Occupancy: 3 (3 Adults)
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Radio
- Desk
- Seating Area
- Fan
- Toilet
- Private bathroom
- Slippers
- Satellite channels
- Private entrance
- Sofa
- Tile/marble floor
- Electric kettle
- Executive lounge access
- Wardrobe or closet
- Coffee machine
- Terrace
- Linen
- Dining table
- Outdoor furniture
- Upper floors accessible by elevator
- Toilet paper
- Wine or champagne
- Bottle of water
- Chocolate or cookies
- Trash cans
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Socket near the bed
- Feather pillow
- Accessible by lift
- Smoke alarm
- Key card access
-
Tierra Suite
Boasting a private entrance, this spacious suite also features 1 bedroom, a seating area and 1 bathroom with a bath and a shower. The air-conditioned suite features a flat-screen TV with cable channels, a mini-bar, executive lounge access, a coffee machine as well as sea views. The unit has 1 bed.
Max Occupancy: 3 (3 Adults)
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Radio
- Desk
- Seating Area
- Fan
- Toilet
- Private bathroom
- Shared toilet
- Slippers
- Satellite channels
- Additional toilet
- Private entrance
- Sofa
- Tile/marble floor
- Electric kettle
- Executive lounge access
- Wardrobe or closet
- Additional bathroom
- Coffee machine
- Terrace
- Linen
- Dining table
- Outdoor furniture
- Upper floors accessible by elevator
- Toilet paper
- Wine or champagne
- Bottle of water
- Chocolate or cookies
- Trash cans
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Socket near the bed
- Feather pillow
- Accessible by lift
- Smoke alarm
- Key card access
-
Premium Partial Ocean View, 2 Double
Offering free toiletries and bathrobes, this double room includes a private bathroom with a shower, a hairdryer and slippers. The spacious air-conditioned double room offers a flat-screen TV with cable channels, a private entrance, a mini-bar, a coffee machine as well as garden views. The unit offers 2 beds.
Max Occupancy: 3 (3 Adults)
- Minibar
- Shower
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Radio
- Toilet
- Private bathroom
- Slippers
- Private entrance
- Tile/marble floor
- Wardrobe or closet
- Coffee machine
- Linen
- Dining table
- Outdoor furniture
- Upper floors accessible by elevator
- Toilet paper
- Bottle of water
- Chocolate or cookies
- Trash cans
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Socket near the bed
- Feather pillow
- Accessible by lift
- Smoke alarm
- Key card access
-
Wellness Aqua Suite
This suite's special features are the hot tub and the spa bath. This spacious suite includes 1 living room, 1 separate bedroom and 1 bathroom with a shower and free toiletries. The air-conditioned suite offers a flat-screen TV with cable channels, a private entrance, a mini-bar, executive lounge access as well as sea views. The unit has 2 beds.
Max Occupancy: 3 (3 Adults)
- Minibar
- Shower
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Radio
- Seating Area
- Toilet
- Private bathroom
- Slippers
- Additional toilet
- Private entrance
- Sofa
- Tile/marble floor
- Executive lounge access
- Wardrobe or closet
- Additional bathroom
- Coffee machine
- Terrace
- Linen
- Dining table
- Outdoor furniture
- Upper floors accessible by elevator
- Toilet paper
- Wine or champagne
- Bottle of water
- Chocolate or cookies
- Trash cans
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Socket near the bed
- Feather pillow
- Accessible by lift
- Smoke alarm
- Key card access
-
Suite, 1 King Bed, Jetted Tub, Oceanfront (Aqua)
1 King Bed
640.5-sq-foot room, furnished balcony with ocean views
Club/Executive Level - Club Lounge access, continental breakfast, lunch reception, light refreshments, and separate check-in location; guests under 18 years old not allowed in lounge
Layout - Separate sitting area
Relax - Indoor private hot tub
Internet - Free WiFi 50+ Mbps
Entertainment - 65-inch Smart TV with premium channels
Food & Drink - Espresso maker, free minibar items, 24-hour room service, and free bottled water
Sleep - Pillowtop bed, Egyptian cotton linens, a down duvet, a pillow menu, and blackout drapes/curtains
Bathroom - Private bathroom, jetted bathtub, and separate shower with a rainfall showerhead
Practical - Laptop-compatible safe, iron/ironing board, and laptop workspace; rollaway beds (free) available on request
Comfort - Fresh bed sheets (on request), fresh towels (on request), and air conditioning
Accessibility - Visual fire alarm
Eco-friendly - Recycling bin and LED light bulbs
Non-Smoking
Max Occupancy: 3 (3 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- DVD player
- Private bathroom
- Slippers
- Satellite channels
- Wardrobe or closet
- Dining table
- Toilet paper
- Bottle of water
- Shampoo
- Free newspaper
- Daily housekeeping
- Hypo-allergenic bedding available
- Jetted bathtub
- Espresso maker
- Room service (24 hours)
- Designer toiletries
- Premium bedding
- Separate sitting area
- Room service
- Turndown service
- Blackout drapes/curtains
- In-room massage available
- Separate bathtub and shower
- Free WiFi
- Down comforter
- Pillowtop mattress
- Pillow menu
- Rainfall showerhead
- Private spa tub
- Balcony or patio
- Bedsheets provided
- Smart TV
- Champagne service
- Soap
- Guidebooks or recommendations
- Laptop-friendly workspace
- LED light bulbs
- Restaurant dining guide
- Visual fire alarm
- Lever door handles
- Change of towels (on request)
- Change of bed sheets (on request)
- Smooth flooring in room
-
Premium Ocean Front with Terrace, 1 King
The spacious double room provides air conditioning, a private entrance, a terrace with sea views as well as a private bathroom featuring a shower. The unit offers 1 bed.
Max Occupancy: 2 (2 Adults)
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Radio
- Desk
- Fan
- Toilet
- Private bathroom
- Slippers
- Satellite channels
- Private entrance
- Sofa
- Tile/marble floor
- Electric kettle
- Wardrobe or closet
- Coffee machine
- Terrace
- Linen
- Dining table
- Outdoor furniture
- Upper floors accessible by elevator
- Toilet paper
- Bottle of water
- Chocolate or cookies
- Trash cans
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Socket near the bed
- Feather pillow
- Accessible by lift
- Smoke alarm
- Key card access
-
Premium Ocean View, 1 King
The spacious double room features air conditioning, a private entrance, a balcony with sea views as well as a private bathroom boasting a walk-in shower. The unit has 1 bed.
Max Occupancy: 2 (2 Adults)
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Radio
- Desk
- Fan
- Toilet
- Private bathroom
- Slippers
- Satellite channels
- Private entrance
- Sofa
- Tile/marble floor
- Electric kettle
- Wardrobe or closet
- Coffee machine
- Linen
- Dining table
- Outdoor furniture
- Upper floors accessible by elevator
- Toilet paper
- Shower chair
- Bottle of water
- Chocolate or cookies
- Trash cans
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Socket near the bed
- Feather pillow
- Accessible by lift
- Smoke alarm
- Key card access
-
Premium Partial Ocean View, 1 King
Offering free toiletries and bathrobes, this double room includes a private bathroom with a shower, a hairdryer and slippers. The spacious air-conditioned double room offers a flat-screen TV with cable channels, a private entrance, a mini-bar, a coffee machine as well as garden views. The unit offers 1 bed.
Max Occupancy: 2 (2 Adults)
- Minibar
- Shower
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Radio
- Toilet
- Private bathroom
- Slippers
- Private entrance
- Sofa
- Tile/marble floor
- Wardrobe or closet
- Coffee machine
- Linen
- Dining table
- Outdoor furniture
- Upper floors accessible by elevator
- Toilet paper
- Bottle of water
- Chocolate or cookies
- Trash cans
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Socket near the bed
- Feather pillow
- Accessible by lift
- Smoke alarm
- Key card access
-
Premium Garden View, 2 Double
Providing free toiletries and bathrobes, this double room includes a private bathroom with a shower, a hairdryer and slippers. The spacious air-conditioned double room provides a flat-screen TV with cable channels, a private entrance, a mini-bar, a coffee machine as well as garden views. The unit offers 2 beds.
Max Occupancy: 3 (3 Adults)
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Radio
- Desk
- Fan
- Toilet
- Private bathroom
- Slippers
- Satellite channels
- Private entrance
- Tile/marble floor
- Electric kettle
- Wardrobe or closet
- Coffee machine
- Linen
- Dining table
- Outdoor furniture
- Upper floors accessible by elevator
- Toilet paper
- Bottle of water
- Chocolate or cookies
- Trash cans
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Socket near the bed
- Feather pillow
- Accessible by lift
- Smoke alarm
- Key card access
-
Premium Ocean View, 2 Double
The spacious double room features air conditioning, a private entrance, a balcony with sea views as well as a private bathroom boasting a walk-in shower. The unit has 2 beds.
Max Occupancy: 3 (3 Adults)
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Radio
- Desk
- Fan
- Toilet
- Private bathroom
- Slippers
- Satellite channels
- Private entrance
- Tile/marble floor
- Electric kettle
- Wardrobe or closet
- Coffee machine
- Linen
- Dining table
- Outdoor furniture
- Upper floors accessible by elevator
- Toilet paper
- Shower chair
- Bottle of water
- Chocolate or cookies
- Trash cans
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Socket near the bed
- Feather pillow
- Accessible by lift
- Smoke alarm
- Key card access
-
Premium Ocean Front, 2 Double
Featuring free toiletries and bathrobes, this double room includes a private bathroom with a shower, a hairdryer and slippers. The spacious air-conditioned double room features a flat-screen TV with cable channels, a private entrance, a mini-bar, a coffee machine as well as sea views. The unit has 2 beds.
Max Occupancy: 3 (3 Adults)
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Radio
- Desk
- Fan
- Toilet
- Private bathroom
- Slippers
- Satellite channels
- Private entrance
- Tile/marble floor
- Electric kettle
- Wardrobe or closet
- Coffee machine
- Linen
- Dining table
- Outdoor furniture
- Upper floors accessible by elevator
- Toilet paper
- Bottle of water
- Chocolate or cookies
- Trash cans
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Socket near the bed
- Feather pillow
- Accessible by lift
- Smoke alarm
- Key card access
Guest Reviews
- Jason (7/5): place was a bit dated but the food and staff were excellent - Food was very good as well as service and staff. The club lounge food was not great Facilities were a little dated for the price that was paid, Shower leaked and air conditioning did not work for the last few nights. Overall it was ok but would not go back.
- Bethany (9/5): -
- Rodriguez (10/5): - Atención Falta de actividades
- Edgar (3/5): Not a 5 star resort from what I experienced. - Food/drinks were enjoyable. I had originally booked an oceanfront room, but, upon arrival, I discovered that a large tree partially obstructed the ocean view from the room. During check-in, staff informed me that several room upgrades were available and strongly encouraged me to consider one. However, after seeing the obstructed view and returning to request a different room, the staff appeared unsure how to address my concerns, and my request was ultimately denied. Additionally, the room did not appear to have been properly reset prior to my arrival, as there was leftover trash from a previous guest and an opened Diet Coke can still inside the mini refrigerator. The iron in the room was also nonfunctional, and after contacting the front desk to request a replacement, it took approximately 45 minutes for the item to be delivered. During my stay, I also used the fitness center. Unfortunately, the lighting in the gym felt extremely bright and clinical, comparable to an operating room, which distracted from the relaxing resort atmosphere I had expected. Furthermore, there appeared to be inconsistency among staff regarding gym policies. While working out, one staff member who was wearing purple scrubs rudely instructed me to turn off my personal music, despite other staff members previously indicating it was not an issue.
- Marielle (8/5): Good overall but would not return - got very sick - The room was comfortable and had a very nice view. The bed and pillows were very comfy. The pool and beach area was very nice! Pool area is large with lots of areas to hang out. It never felt crowded. However - the beds and cabanas cost extra (~$100/day) and finding a chair can be challenging if you don’t get up early. They did not enforce the “no holding chairs” rule. There are a lot of options for dining - but wait times can be very long The Asian restaurant was the best in our opinion Staff was extremely friendly and accommodating. We really liked that it was quiet and relaxing for the most part but still had some entertainment. The spa was very nice We travelled with another couple and two days into our trip we all got violently sick. We did not drink or brush our teeth with the tap water or accidentally ingest any pool water. We heard that there were a lot of other guests who were sick as well so we can only assume it was something we ate or drank at one of the restaurants. The other couple lost about two entire days of their trip because they couldn’t leave their room. Myself and my husband were sick for a full evening/night and my husband’s stomach wasn’t normal for several days which put a damper on the remainder of our trip since he didn’t feel he could eat or drink much of anything. I understand that this kind of thing can happen, especially in another country from where you are from, but it truly sucked. We have small kids so planning and coordinating a trip without them is a lot of work and it was really disappointing to have it ruined from a food illness. The hotel was gracious by checking in and sending extra towels and even cleaning the room despite being so sick - although we did not receive any offers or compensation. The head chef interviewed us to find out exactly what we all ate. He was holding a list of names so we assume he was talking to everyone with symptoms to narrow down the issue. So while the hotel itself is very nice, because of the experience we had, we will not be returning.
- cook (10/5): -
- Debra (10/5): Wonderful - Clean No dislikes
- Gad (10/5): -
- Miroslav (3/5): Zly personal oduty -
- Katherine (10/5): My partner and I had the perfect, relaxing getaway at live aqua. Kudos to the wonderful staff! -
- Maira (10/5): -
- Gutierrez (10/5): It is my second visit but will not be the last - The fact that everything is included makes it so comfortable that we never went out if the hotel, plus you didn’t have children running around. Add to that, an exceptional staff that enjoys making you comfortable and happy. Good food, every drink you can think of, and plenty of restaurants and bars. Perfect place for a resting vacation (although they have plenty of activities) Lack of light in the rooms, need to have more bright lights, especially for senior people, to move around and work with luggage.
- Nahir Estefania (9/5): Hermoso hotel frente al mar, pero con atención desigual en el check-in. - Lo que más me gustó del hotel fue la excelente atención en general. La comida y los platos de cada restaurante fueron muy buenos, con un servicio cálido y atento por parte de todo el personal. También quiero destacar a las chicas de limpieza, siempre muy amables y cuidadosas con la habitación. La vista del hotel hacia el mar es hermosa, al igual que la salida directa a la playa, que hace que la estadía sea mucho más cómoda y especial. Las piletas también estuvieron muy bien mantenidas y fueron ideales para disfrutar y descansar. Además, quiero destacar especialmente a los chicos de entretenimiento, que hicieron la estadía mucho más divertida. Nos sumamos a la mayoría de las clases y actividades, y siempre tuvieron muy buena onda, energía y predisposición. En general, fue una experiencia muy linda, con buen servicio, comodidad, actividades entretenidas y una ubicación privilegiada frente al mar. Lo que no nos gustó fue la experiencia al momento del check-in. Llegamos aproximadamente a las 10:00 de la mañana desde Argentina, después de un viaje de más de ocho horas, y recién nos entregaron las habitaciones alrededor de las 15:15 hs. Entendemos que el horario de ingreso informado era a partir de las 15:00 hs, pero lo que nos incomodó fue que, durante la espera, vimos cómo otros grupos, principalmente de turistas estadounidenses, parecían recibir prioridad o ingresar antes que nosotros. Además, al momento del check-in informamos que mi mamá no se sentía bien y, aun así, tuvimos que esperar por las dos habitaciones que habíamos reservado. Hubiéramos esperado que, al menos, pudieran entregarnos una habitación antes para que ella pudiera recostarse y recuperarse del viaje. Estábamos muy cansados de consultar una y otra vez por la habitación, especialmente viendo que a otros huéspedes sí parecían darles una atención más rápida. Otro punto que no nos gustó fue la atención en relación con el idioma. Estando el hotel ubicado en México y siendo el personal mexicano, nos llamó la atención que muchas veces, al solicitar algo, directamente nos hablaran en inglés. Como argentinos y latinoamericanos, nos hubiera gustado sentir un trato más cercano e igualitario en español. En varias situaciones percibimos una preferencia hacia los huéspedes estadounidenses, mientras que los latinoamericanos parecíamos quedar en segundo lugar. También conocimos el caso de otra huésped argentina que, siendo diabética, tuvo que esperar aproximadamente una hora para que le llevaran una bebida. Esto reforzó nuestra percepción de que la atención no siempre era igual para todos los huéspedes. A pesar de estas situaciones, decidimos extender nuestra estadía dos días más porque el hotel tiene muchas cosas positivas y disfrutamos varios aspectos del lugar. Sin embargo, creemos que estos puntos deberían mejorar, ya que nosotros también pagamos por el servicio
- Christine (10/5): Vacation of my dreams! - Everything! Nothing
- Gildyp (8/5): -
- Arman (9/5): -
- Bethany (10/5): Calm Vibe, Great Food & Service - Loved the service and the food! Both exceeded our expectations. I expected a slightly elevated experience based on reviews, price point, etc., but we were pleasantly surprised. I loved that it was a smaller, calmer, upscale resort and that it was still easy to find chairs by the pool (even in the afternoon - gasp!). I brought two people who had never been to Mexico before and the staff really helped ensure the trip was beyond good for them. I'd advise those that want a party atmosphere, loud music, games all day and swim up bars to look elsewhere; this is not that place. It's calm, with a few activities and a handful of pools and restaurants. It was perfect for us, but may not be perfect for everyone. Location is on the southern part of the hotel zone so the distance from the airport is short too. I don't really have complaints. The gym is a little bit small so it could get crowded btw 7:30-9ish, but it was fine.
- Niamh (8/5): Excellent staff , needs to improve night time entertainment duration , things sgit - Excellent staff As it was our honeymoon (which we did mention on check in and on booking )there was no extra touches from the hotel to make our stay that extra bit special
- kemia793 (10/5): The best grill station in the resort!! Jose ⭐️⭐️⭐️⭐️⭐️ - The food was great!! Excellent service! I stopped by 2 days in a row! My co workers recommended the food to me and I was impressed and told the rest of my coworkers about the grill station.
- lisafk44 (10/5): Perfect Vacation Spot - We spent ten perfect days at LA. Returning year after year has allowed us to become friends with the entire staff. They always do their absolute best to make sure everything is the best it can be! Last year we were lucky enough to visit twice and we enjoyed it so much that we may do the same this year. Our butlers were Stephany and Arturo this time. They did a great job! From daily dinner reservations, activity schedules and spa appointments to providing Champagne, wine and treats, it was all taken care of for us. We always enjoy seeing Daniel in the Aqua Club. He is the best! Always has a smile and is very accommodating. We were so happy to see Daniel and his beautiful wife perform the traditional Mexican dances one evening. The costumes were vibrantly colorful and the dancing was perfect! This was one of the highlights of our trip. We love to have lunch at Azur with Mauricio as our server. He takes very good care of us and will offer fresh fish or even a quesadilla if that is what we are in the mood for. We have noticed that the food at all the restaurants has improved over the last few years since Chef Ernesto Palapa has been there. We even had the Executive Chef Cesar Germain and Chef Ernesto check in with us to make sure we were happy. Chef Manuel at Azur created a delicious dinner for us. The team at the pool hut are always so helpful. Flavio does his absolute best to make sure we are comfortable and pleased. He is the sweetest! Eduardo Weston kept us cool with his offer of ice cold cloths in the heat. His smile and personality are radiant! I love my foot massages with Yajaira. I look forward to seeing her every day! We like to see Romero each time too. Even though he was not assigned to us this time, he got us a good table to see the Mexican night festivities. We also make a point of visiting Eli at the swing bar. He knows a lot about tequila! He was happy to make us a special margarita as we requested. We enjoyed Andres as our server at the pool. He came around perfectly in time with fresh ice, water as needed and of course, cocktails! We are looking forward to our next visit to see our family of friends at LA.
- BuckW913 (10/5): Another great time at Live Aqua Cancun. - Fifth time at this property and it was another great visit. We did have a issue with our last trip, being a vodka snob, with the lack of Premium vodka throughout the resort, but this time it was back on track! The only opportunity we had was we tried to request our Butler's for Aqua Club weeks in advance and kept getting a response that they could not guarantee us our requests. I found this strange that they would not accommodate something so simple as this, and quite frankly, can make or break a resort because the people that work at the resorts, in most cases, are more important than the services. Fortunately we were assigned one requested Butler, Stephanie, who was amazing as usual as she took care of us on our previous visit so we requested her and she did not disappoint she was amazing and pretty much took care of everything we needed. Our other Butler, Arturo, which was new to us, also did a fantastic job, he was awesome... we recommend both of them. We saw a lot of new employees but also saw quite a few familiar faces. One at the breakfast buffet was amazing unfortunately I wanted to give credit to one of the Omelette making chefs who has been there for quite a long time but I did not jot down her name... This resort is not a wild partying Resort but nor is it a retirement home as well LOL. We enjoy consistency at this property with the great customer service, food, cleanliness, and the endless flow of cocktails with good branded liquors. This Resort is a must for the hotel Zone in Cancun if you've never tried it. Pro tip, for us Aqua Club is definitely worth the upgrade.
- Simona (10/5): - VERY NICEEEEE
- Jorge (8/5): Jantar, espera 40 minutos, mesmo tendo mesas desocupadas, alegam reservas. -
- Nikola Zecevic (10/5): - Simply perfect resort. You will enjoy every second, from the beautiful beach, to olympic pool and great view from the room. Stuff are doing everything to make your staying perfect. Full recommendations to book this resort and enjoy.
- O2338KTkevinm (10/5): Live Aqua Cancun is the best! - Our stay at Live Aqua Cancun was nothing short of incredible. From the moment we arrived, every detail was handled with care, but what truly set this experience apart was the staff. The level of hospitality was unmatched—genuine, attentive, and consistently going above and beyond to make sure we were taken care of. A special shoutout to Jonathan Gonzalez, our poolside waiter, who made our days unforgettable. His attention to detail, warm personality, and ability to anticipate what we needed before we even asked did not go unnoticed. Whether it was making sure we had the perfect spot, keeping drinks refreshed, or just checking in with a smile, he made us feel like VIPs the entire time. It’s rare to find a place where the service leaves such a lasting impression, but this team truly delivers. Live Aqua Cancun didn’t just give us a vacation—it gave us an experience we’ll be talking about for a long time. We can’t wait to come back.
- O3333WIryanc (10/5): Unforgettable Stay Thanks to an Amazing Team - We had an amazing time at Live Aqua Cancun! The experience was elevated by the incredible staff, especially Pablo and Ricky—every event they hosted was full of energy and genuinely so much fun. You could tell they love what they do, and it made a huge difference in our stay. A huge thank you as well to our butlers, Alan and Carlos, who made everything seamless. They were always available to answer questions, helped us book dinners, and handled our cabana reservations every day without a hitch. Their attention to detail and service really took our trip to the next level. And a special shoutout to Manny at the bar—he was unbelievable. We asked him to surprise us with drinks every time, and he never missed. Each one was creative, delicious, and somehow better than the last. The people truly made this trip unforgettable. We’ll definitely be back!
- 416gurub (10/5): Salsa tasting - Pablo was excellent in his demonstration of salsas.
- 900suchetab (10/5): Great salsa - Very good salsa tasting experience
- T6711ALcarolinen (10/5): Salsa tasting - Pablo was fantastic! We did a salsa tasing and he was amazing!
- Voyage65227054728 (10/5): 9 visits and still our favorite place to unwind! - We’ve now stayed at Live Aqua Beach Resort Cancun nine times, which probably says everything. This place consistently delivers and keeps us coming back. The biggest reason is the service. It’s genuinely the best we’ve experienced anywhere. Staff are attentive without hovering and are very consistent. Poolside and beach service is reliable, drinks come quickly, and little touches (like remembering preferences) make it feel personal. The overall vibe is what really separates this resort. It’s calm, adults-only, and designed for relaxation. No loud party scene just a laid-back atmosphere where you can actually decompress. That’s exactly why we keep returning. Rooms are clean, comfortable, and well-maintained. The aromatherapy menu is still one of those unique touches that adds to the experience. My wife brings home the sprays. Food & drinks: for an all-inclusive, it’s very solid. The Italian restaurant, hidden garden and MB steakhouse have always been standouts for us, and the breakfast buffet is consistently good with plenty of options. Drinks are well-made. ________________________________________ Things we always tell friends before they go: • Go early for pool chairs if you want a prime spot. The best ones don’t last long. • Try all the restaurants. • Bring small bills for tipping. In our opinion we always do. • The ocean can be rough at times. Just something to be aware of depending on what you’re looking for. • Evenings are more low-key. Great for relaxing, not for big nightlife. ________________________________________ Anything to look out for? Very little, especially considering how many times we’ve been: • Dinner reservations can sometimes take a little planning during busy periods. ________________________________________ Bottom line: After nine visits, this has become our go-to resort when we want to relax and recharge. If you’re looking for great service, a peaceful atmosphere, and a consistently good all-inclusive experience, it’s hard to beat. We’ll be back again (and again).
- Charmante455 (10/5): Live Aqua for our wonderful wedding - I had my wedding at Live Aqua and it was truly a dream come true! All of our guests loved the food, tranquility of the resort, activities, and the exceptional hospitality. I have to give a special thank you to Christy (our wedding planner), Maggie and Eladio (Butlers). They all made sure we had a phenomenal experience from begging to end. We are forever grateful and can’t wait to visit again for our anniversary!!
- Jimr346470 (10/5): Live Aqua - A beautiful escape. - This is the BEST resort/hotel my husband and I have ever visited. This was our eighth time visiting and we're coming back. I can't say enough about the staff members! Every interaction was a delight. From morning to night, every staff member was truly looking after our well being. The hotel is beautiful! The rooms set it apart from other resorts we've visited over the years. Live Aqua has a luxurious feel and the level of cleanliness, not only the rooms but the entire resort. Food! For lunch, hot dogs and hamburgers to dinner, Siete, Hidden Garden to all of the other restaurants with a flair for the presentation and taste! We stayed at the club level. Our butlers were truly amazing. WE can't thank Arturo and Stephany for taking care of us over our visit. They were available throughout the day, ensuring our needs were met.
- Saule (7/5): In overall, we would rate our stay as strongly good. - The location was great, the aspect of beach front line and the cabanas felt perfect. Staff was super very helpful and nice. The room was cleaned daily. Adult only concept is great! The lack of evening entertainment. It felt like not enough, even though our stay was pretty short - just 3 days, at some point we felt bored. Drinks were watered down. No avocado?! No real mango juice ((( A few things for hotel administration consideration: In our opinion a fruit bar and an ice cream bar option that would be open at certain time near by the pool would benefit and please the stay.
- Chelsea (10/5): Amazing, plan to come back! - Gorgeous infinity pool perched above the ocean with seabirds flying over head. Friendly, attentive staff. Great poolside drinks. Fun pool activities but not too crazy of a crowd. Good for relaxing with a bit of upbeat fun midday. Very clean. Delicious breakfast buffet. Really fun Mexican themed night with live entertainment and delicious Mexican food on Thursday evenings. Would have been nice to get a map on day one because it was a bit confusing to navigate everything at first. There were a few food options that were not great but that’s to be expected with all inclusive. Avoid the room service hamburgers and the chicken/shrimp main dish at MB. Also the ocean isn’t swim-able but tbh I didn’t even mind because you can swim in the infinity pool while looking out at gorgeous ocean views and hearing the waves crash.
- Q4188TGjenniferr (8/5): Beautiful resort with excellent service, but beware of upcharges. - A beautiful facility with EXCELLENT service, but beware of upcharges at restaurants. We loved our first trip to Live Aqua Cancun in 2025 so much we chose to go again this year to celebrate my 60th birthday. The majority of our experience was amazing, but a bottle of wine that we didn't realize cost $700 put a big damper on our trip. Go to the resort, ask about the price of anything extra that is offered, and you should really enjoy it.
- 92stacih (10/5): The most relaxing vacation ever! - We had the most wonderful trip to Live Aqua. The turquoise ocean, the room, the food and the pools and beach were all amazing. So many people made our trip special. Thank you to Edourd and Frank for your incredible service and kindness at the beach. Thank you Daniel, Fidel and the head chef and restaurant manager at MB for two memorable nights of dining (and the special recipe). Karina, your foot message alone is worth the trip. And, we can’t forget Marco. You make the most delicious smoothies and you have the happiest demeanor ever. We will be back!
- kpd2395 (10/5): 4th time back, already planning our next trip! - This is our 4th time coming to Live Aqua and it continues to be one of our favorite places in the world! The staff are top notch and immediately make you feel at home from the moment you arrive. Luisa, Ernesto, Edouard, Frank, Marco, and Marysol are gems and it’s such a joy to see them every time we’re here. They go above and beyond every time which is why we continue to come back!
- Brown (10/5): -
- dianec644 (10/5): It's the service - Every member of the Live Aqua team works hard to create the best experience for every guest. This trip, our butlers - Romero and Ruddy, the towel hut attendant- Edouard, and our pool server - Marisol, were especially hard- working, helpful, and attentive.
- DianeDickerson (10/5): Loving Life! - From beginning to end, our stay at Live Aqua Cancun was absolutely OUTSTANDING! 🌊✨ The room was beautiful, the water was breathtaking, and the customer service was top-tier every single day. A special thank you to Jamie at the concierge who set us up with the BEST excursions — it was truly the bomb.com! 🔥 The Extreme Adventure experience was unforgettable… ATV, Jungle tour, Zip lining, Cenote and Tequila tasting all in ONE?! 😍🍹 What an incredible time! And shoutout to Chillie who made the tour even more fun — hands down the BEST! 🙌🏾 Puerto Maya Adventure was just as amazing! Angel took great care of us during the Speedboat ride and Snorkeling excursion 🚤🐠 — everything was smooth, exciting, and absolutely beautiful. My hubby was my captain❤️ Oh and can’t forget about Ricardo at Tacogrill! He had us in tears laughing😂…..Food & Drinks was delicious! Cancun owes us NOTHING… we owe Cancun another 6 visit because it was just THAT GOOD! 💖🌴 Thank you for everything, Live Aqua Resort! Thank you, Extreme Adventure! Thank you, Puerto Maya Adventure! Everything was GREAT, AMAZING, and unforgettable! 🙏🏾✨ Can’t wait to come back! 💃🏽🌞
- L4377GSjessr (10/5): Great service! - Edouard was helpful in finding chairs and even helped fix my broken sunscreen bottle. He was so attentive to everyone and professional. Great service!
- Marius (7/5): -
- Sydney (8/5): Great time, would visit again. - Good location, great pool vibe, not too rowdy or quiet. Not a dislike, but didn’t really use the butler service.
- Shane (9/5): -
- David (10/5): -
- Mian (8/5): -
- Eduardo (10/5): Impeccable hotel in every aspect - Finding an all-inclusive that checks all the boxes is hard, but, except for the hotel's nightlife (which was not an issue for us), everything was impeccable! The pool, the beach, the entertainment team, the ease of getting drinks (they use very good liquors), the food quality and variety (the breakfast is unbelievable, and don't miss the paella next to the main pool), the staff's politeness and friendliness, the room... It is very hard, if not impossible, for us to consider staying at another all-inclusive next time we come to Cancun other than Live Aqua.
- Dmytro (10/5): Genial - Todo Todo perfecto
- Jose (9/5): -
- GUVEN (10/5): -
- Roman (9/5): -
- Lilija (10/5): -
- Tobias (10/5): -
- Giancarlo (8/5): - Food was good, I thought they had more restaurants, but the food quality was good. The beach on that side of the hotel isn't as nice, very wavy and there were vendors offering drugs.
- TheSwankyVoyageur (10/5): 12 Visits Later… This Isn’t a Resort, It’s Home - After our 12th visit to Live Aqua Cancun, it’s hard to even call this a “vacation” anymore—this place has truly become our home away from home. Every time we return, we’re reminded why we keep coming back: the people, the attention to detail, and the genuine warmth that you simply cannot replicate. A very special and heartfelt thank you to our butlers, Maggie and Alan. They are, without question, a huge part of why our stays are so exceptional. Their attentiveness, kindness, and ability to anticipate every need before we even voice it is nothing short of remarkable. They go far beyond service—they create an experience that feels deeply personal, thoughtful, and effortless. It’s rare to find people who care this much, and we are incredibly grateful to call them not just butlers, but friends. We also want to recognize Eladio, who has also been part of our butler experience. He is always warm, attentive, and eager to help, and it never goes unnoticed. His presence adds another layer of care and consistency that we truly appreciate. The Pool Hut team, led by Flavio, continues to be outstanding. Flavio runs an exceptional team, and together with Damien, Maria, Alejandro, Lalo and so many other amazing people, they create an atmosphere that is both relaxed and elevated at the same time. Whether it’s making sure everything is perfectly set up or simply checking in with a smile, they make every pool day feel special. The poolside service is truly next level, and we must highlight a few incredible individuals. Aminael deserves a very special mention—he has become like family to us. His care, especially toward my older mother, is something we will never forget. He is attentive, kind, and genuinely invested in making sure every moment is perfect. It’s rare to encounter someone who brings that level of heart into their work. Monica is equally wonderful—gracious, attentive, and always present with a warm smile that elevates the entire experience. And Jonathan, one of the pool servers, consistently delivers exceptional service with professionalism and ease, making every interaction seamless and enjoyable. In addition, we would like to recognize Jonathan Chaire, whose presence and leadership within the food and beverage team are clearly felt. He is always engaged, attentive, and committed to excellence, ensuring that every detail of the guest experience is elevated. His professionalism and genuine care stand out. The Aqua Club team also deserves special recognition. Starting every morning with David, who greets you with a big, genuine smile and somehow manages to make what truly feels like the best coffee on the planet, sets the tone for the entire day. That level of warmth and consistency is something we look forward to every single morning. And a very special thank you to Guillermo, whose espresso martinis are truly unmatched—crafted perfectly every time and always served with such great energy and attention. He is an essential part of what makes the Aqua Club experience so memorable. Breakfast each morning was made even better thanks to Jose, who consistently went above and beyond. His attentiveness, warmth, and genuine care set the tone for the day in the most wonderful way. The poolside culinary experience deserves recognition as well. Porfi delivers consistently excellent burgers—perfectly cooked, flavorful, and exactly what you crave by the pool. And Jose, who runs the grill, prepares chicken that is truly outstanding—juicy, flavorful, and clearly crafted with pride. Together, they make poolside dining something you genuinely look forward to each day. A truly exceptional part of what makes every return feel so special is the AquaLovers team, who have mastered the art of making guests feel not just welcomed, but genuinely known and valued. Morelia, who leads this program, is simply extraordinary. Her attention to detail is unmatched—she remembers preferences, anticipates needs, and ensures that every stay feels even more personalized than the last. There is a level of care and intentionality in what she does that goes far beyond hospitality—it feels heartfelt, authentic, and deeply meaningful. Aldo is equally remarkable. He is always present, always engaged, and always one step ahead—ready to assist with anything and everything with a level of enthusiasm and professionalism that never wavers. He doesn’t just help—he elevates the entire experience in a way that feels effortless yet incredibly impactful. And Graciel is an absolute joy. Warm, gracious, and consistently attentive, he brings a kindness and sincerity that you feel immediately. Every interaction with him leaves you feeling taken care of and appreciated. Together, this team doesn’t just recognize returning guests—they celebrate them. They create a sense of belonging that is incredibly rare to find, and it is a huge part of why Live Aqua continues to feel like home to us after 12 visits. The entertainment team adds yet another layer of energy and personality to the experience, and Ricky Ricardo truly stands out. His energy is infectious—he brings life to everything he touches, from aerobics to bingo to every activity in between. He doesn’t just lead activities, he creates an atmosphere of joy that you can feel throughout the entire resort. We would also like to recognize David Martinez, one of the standout leaders at the property. His presence is felt everywhere—engaged, attentive, and deeply committed to ensuring that every guest experience is seamless and exceptional. And finally, a truly unforgettable culinary experience at MB Restaurant. Chef Wilian is nothing short of extraordinary. He went above and beyond in every possible way, and the birthday dinner he hosted for us was simply phenomenal—beautifully curated, impeccably executed, and filled with thoughtful touches that made the evening incredibly special. His passion and creativity shine through in every detail. We also want to thank Frida, the hostess, for her warm welcome and gracious presence from the moment we arrived, and Rodolfo, the manager, whose leadership ensures that the entire dining experience runs flawlessly. Rohibi and Salvadore provided top of the notch service. Together, they create something truly exceptional. And at the very top of it all is the master magician, Alfredo Santa Maria. The consistency, excellence, and soul of this entire experience are a direct reflection of his leadership. What he has created is not just a luxury resort—it is something far more rare: a place that feels alive, personal, and deeply human. Every detail, every interaction, every moment of care carries his signature. He doesn’t just lead a team—he orchestrates an experience. And it shows, in every single moment. What makes Live Aqua so special isn’t just the beautiful property or the amenities—it’s the people. It’s the consistency. It’s the feeling that you are genuinely cared for and remembered. We are already looking forward to our 13th visit!!
- Arman1957 (8/5): Great property perfect location. Staff is very friendly. Good choice of restaurants. But cold pools, cold breakfast area - Air conditioning system needs to upgrade because they are making noise
- cengel7232 (10/5): Amazing vacation - We had an amazing family vacation & can’t wait to come back! Our butlers Ruddy & Romero were very attentive & accommodated all our requests. They really made our vacation more special!
- Mikeh727 (10/5): Absolutely amazing - Let's start off with a WOW, what an experience! This is an adults only property that is extremely well maintained with great restaurants, a spa, and an AMAZING staff with plenty of low key and higher energy activities. We've been here twice now and have found our home in Cancun. We used to try different resorts or even different cites but now have now started a tradition and plan to come back here every year. This is a destination vacation for us, meaning that we come here to be at the resort only, not to go out to see the sights. We stay at the resort and enjoy the amenities. First, the room. We stayed in suites both times and absolutely recommend doing so if you are able. Last time was the Fuego Suite, which was amazing, and this time we were in an Aqua Suite on the second floor. WE took a video but can only upload pictures, but it's a large room with a separate living area and bedroom with a wet bar and two different sliding doors to the balcony. The room is great and the view is also. You have access to the Aqua Club on the fifth floor and the rooms are just beautiful. We had one minor issue with our room while we were there and it was resolved immediately. There is turn-down service in the evening, but that's for all rooms I suspect. The hot tub in the room is a big win and the balcony for the Aqua suite is not only huge but has a table and chairs as well as two lunge chairs with a table. I cannot talk about the room without mentioning the butler service. Both of these suites, and I believe all suites, come with a butler team. We were assigned two butlers who work together and they were amazing. We had Maggie and Carlos, who did an amazing job of making sure we had a great stay. Carlos was one of our butlers last year and we requested him again, and will request both Maggie and Carlos again when we book for next year. But, they do EVERYTHING to make sure that the stay is worry free. We had special requests for drink types and snack types in our room and we were accommodated immediately, and then for the remainder of our stay we never had to ask again, they were just there. They will make dinner reservations for you, which are NOT available to all guests, but only those with the butlers. But they pass on special requests for meals if you have them so things are ready when you arrive. They checked in on us by text (WhatsApp) every morning and stopped by our cabana at least once per day to see if we needed anything. Keep in mind that these are not waiters, or room service, or anything like that. They are there for anything above and beyond. We made our spa appointments through them simply by telling them what service and what day and time, and they arranged everything. If we had any issue at all, they resolved it. They made our Cabana reservations for us. Absolutely great service all the way around, and Maggie and Carlos were outstanding. The pool and beach area - we are pool people on these trips, not beach people. The beach was beautiful and is white sand with very little to no seaweed in February, so that was nice. They do have lifeguards and cabanas on the beach if you want one. We chose the pool, and we always got a cabana. The cabana was included in our room type, so we didn't have to pay extra but they are not included in every room type. You can rent them if they are available and we recommend renting a cabana. They do have chairs, which are first come/first serve, which is what you get at many resorts and the mad rush to get down to the pool early and grab chairs. Skip the chaos and get the cabana. It's yours for the day and you don't have to worry about having a place to sit or lie down. The cabana experience begins when you go to the towel shed to get your towels and check in for your cabana. The staff there is also who will take your reservations if you forget to make them with your butler or don't have the butler. Lalo and Demian are who we dealt with the most, and while this was only our second visit to this resort, they convinced us that they remembered us from our first visit the year before. We were certainly on a first name basis by the end of this stay, and they always took great care of us when they saw us - we didn't have to give them any additional information when we stepped up to the counter, they just remembered us and knew which cabana we were in. Pretty impressive for a resort this large. Once we were checked in, they passed the baton to one of the other cabana and pool attendants who brought us to our cabana, set up towels like sheets with additional towels for drying off , and made sure the curtains were either tied back or blocking the sun based on what we needed. Miguel or Eduardo were typically the ones who did that for us, and they were also great. The pool experience wouldn't be complete without the pool waiter for our area, Jonathon. When we would get there he would bring a bucket with ice and bottles of cold water, and then take our drink orders for the whole day. He was absolutely great and helped make the pool experience seamless and easy. You can of course go up to the bar and get your won drinks, but why? :) The pools were all different temperatures, with the infinity pool being the coolest and the round pool near the bar being the warmest, aside from the jacuzzi, which war right in from of our cabana. While the infinity pool could be a little chilly, it depended on the day. The infinity pool is where they sometimes do water aerobics in the morning, but they also do those in the long pool sometimes. They do an afternoon activity in the long pool, usually a trivia type game but they were always fun to watch. They are participation sports, so if you want to play and are loud, they will incorporate you into their game. We weren't into the water activities as anything other than spectators, but they also have tequila tasting and other food related activities. We did the salsa tasting and the guacamole class, both hosted by Marianna, who was full of energy and engaging - she did a great job and was fun to have as an instructor/host. The salsa and guac was amazing also. They had a chef there with her to assist. The food - also amazing. We preferred some restaurants over others, but that is such a subjective thing that we're not going to say that any of them were bad. We've eaten at all of them and have eaten at all but two more than one time. However if you go to MB, be sure to try the Habanero soup - it isn't hot but has amazing flavor in a bread bowl! We did have one small issue at one restaurant, that they offered to fix immediately, but we were work out and did not want to wait. In the 30 seconds it took us to politely decline and get up to leave, they had a manager over who apologized and offered us to return the next night for a specially prepared meal. Considering that our issue was fairly minor and they offered to fix it but we were just tired that night, this was over the top customer service. We at first declined but then decided that we would accept the offer (we were going to go back anyhow), and the next meal was amazing, with not only attention to detail, but also personal attention from the chef, manager, and other staff. Room service is 24 hours with a pretty good menu (try the creme brulee!) and really the best way to do breakfast. The service is good and the food is excellent. Lunch is available at some restaurants, but they have a souple of stations near the pool with fresh food - the burger/hot dog and nacho stand, and the grill with ribs, chicken chorizo, and salads. They also had either seafood paella or tacos every day at two. All of these were great, and I wish I remembered the names of the grill master and the hamburger chef - both were great! We did also have a concierge while we were there who also checked in on us, Carlos, and that was nice to have but our interaction with him was limited. Still a positive. What else can I say? This was a great vacation and we are going back next year. While the property and food is amazing, it was the staff that made it truly an overall great experience, and the staff I named above are the standouts. We look forward to seeing them again next year!
- 71stacier (10/5): Archery Class - Pablo was fun to work with learning archery.
- pierinoc504 (10/5): Dreaming about coming back at the wonderful Live Aqua - Everything is just great! A resort that allowed us to end our stay in Cancun and the surrounding area on a high note. The service from the entire staff (special mention to Ariel at Azur) was always friendly and focused on delivering the best possible guest experience, with constant attention and a genuine smile. The facilities are top-notch: 10 (!!!) different restaurants, all included, offering the highest level of food and beverages; 6–7 pools at different temperatures; a large and beautiful beach; rooms kept in immaculate condition, with outstanding cleanliness, security, room service, and meticulous housekeeping, including nightly turndown service. I intentionally wrote this all in one breath to reflect the experience you get when you arrive, stay, and later remember this place. Flawless.
- Coastal59543257773 (10/5): 3rd time visiting, best yet! - Another wonderful visit to Live Aqua. Everything was wonderful, including all of the staff. There are several that made a positive impact on our stay. Daniel, at the breakfast buffet. I requested his section each day and he always made it a point to make sure we enjoyed our morning. Rodrigo and Demian (spelling?) at the pool cabana. they both always made sure that we had our cabanas booked for the next day and were to our liking. The staff for the cabanas and pool. Andres, Frank, Roosevelt, and David...all top notch, always went above an beyond to make sure that we had everything we needed and made a huge difference in our experience. Until next time!!
- Hawkeyetravelers (10/5): Fab Feb Trip - We arrived for our 13th trip to Live Aqua on Feb 22nd. We stayed for a glorious week and had another great trip. We always wonder how it can get better each time, but it does. We were welcomed with smiles and hugs and the most beautiful little macaroon tree, champagne & mirror painted welcome in our room! We love these surprises! The employees are all so warm and welcoming. We were fortunate to have butlers Stephany and Arturo who took care of every wish with a smile. They made sure we had everything we needed each day and made our trip so relaxing. Flavio and the entire pool team took care making sure cabanas were prepared, massages scheduled and met us with friendly conversation at all times of the day. They keep such a close watch on the guests making sure that everyone is happy! During our visit, Mexican Flag day was a highlight for us! We were able to learn the customs and celebration of Mexico during the day! More than once we were teary watching the pride of the Mexican people as they sang and shared their beautiful country. That evening were able to watch a traditional Mexican dance group with Aqua Club barista extraordinaire Daniel! This was such a great show and the crowd really enjoyed it! We have waited many years to see this performance and Live Aqua has made a great decision to include this in their entertainment lineup. Bravo to the team who makes these plans. We never want to leave the resort, so having this available during our trip was such a dream. The highlights were the entire Flag day celebration, chef’s dinner with Chef Wilian at mb where we find new delicious dishes with this dinner he seems to always surprise us with (habanero soup, the filet are still favs with a new favorite in the Marscapone dessert). The wonderful Cesar was our waiter at Hidden Garden (Thao and matcha cake are some of our favorite dishes). Azur was also a group favorite this trip! The food is an important part of our trip and Live Aqua always has the most mouthwatering offerings. From the poolside burgers, the calzones, all the way to beautifully appointed restaurants serving such delicious food. Our evenings were not complete without Guillermo and his fabulous espresso martinis and Old Fashioned’s. Aqua club is always worth the extra cost for us. Morning coffee and evening drinks, the small bites and desserts available all day in a relaxing setting make us feel at home. The beach is beautiful and cleaned each day. The staff are happy and care about their guests satisfaction. The servers at the pool always make sure our drinks are full and are served with a smile and some great conversation! We appreciate each and every one of them; from those who make sure the grounds are beautifully kept, rooms are clean, food prepared wonderfully and those who take such care to make us feel they are truly happy to share this magical place. We cannot wait to return soon to see our Live Aqua family.
- Dani8910 (10/5): Amazing! - Pablo and his tequila class is was an amazing experience, we had so much fun!! Thank you Pablo! Amazing property and staff, we love it!
- samzheng3 (10/5): Pablo is amazing! - Pablo is amazing! Live aqua is Amazing!
- 361amirar (10/5): Axe throwing - Pablo is the best gave us a great experience we love him sm
- icristi58 (10/5): Wonderful staff and beautiful resort - Amazing experience from start to finish. What stood out most was the staff, everyone went above and beyond to make our stay comfortable and memorable. Special thanks to Stephanie and Arturo, our special assistants who were so attentive and helpful during our stay. We hope to return one day!
- cait88821 (10/5): Great R&R for Spring Break - Great experience at this resort. We had an ocean view room with a butler. Every day the curtains would open with a click of a button. Our butler would send us the day’s activities on the property, information about the cabana he booked for us and our dinner reservations that night. The butler service was helpful to navigate the resort and also provided additional discounts at the spa and restaurants. We loved the fresh smoothie bar and went every day; shout out to Marco for being so infectious as he suggested additional ingredients for our smoothies. At the pool or at the beach we each had a ten minute daily foot massage and my feet have never been so smooth. Monica was our favorite server during our stay and brought us food and drinks to our cabana. The spa was wonderful. The team there guided you through the whole hydrotherapy experience before your treatments and the four hands massage is a must. Favorite dinners included Mb, Varenna, and the sushi counter. Honorable mention to the Greek salad at Azur. Overall this was a relaxing experience with a wonderful staff. My only wish for improvement is a better selection of fruit at the breakfast buffet and for the Greek salad to be added to the menu by the pool.
- PNWtraveler487 (10/5): A Fantastic Spring Break experience - A truly AMAZING experience, from the time we walked through the door until check out. Marco who made our daily morning smoothies was a joy - sweet fast and delicious (the smoothies of course;))! I had a 4 hands massage that made me levitate to another plane - I prayed blessing on Nancy and Barbara’s entire lineage. Sushi bar was yummy and all restaurants were fantastic and accommodating to my gluten free restriction. 10/10 will be back. We also got the butler experience and would definitely do that again. Loved my experience and will absolutely be back
- Sherpa19321891625 (10/5): Great vacation - Staff were awesome. Red, Yiresy, Yohan,Jesus, Miquel pool service Yeni, Nicky
- Yuuka (10/5): -
- Luca (5/5): -
- C6866QBemilyd (10/5): Love this place! Delicious food, attentive staff, and beautiful facilities! - Absolutely wonderful! Every minute was excellent! We loved hanging out at our beach cabana and getting a hotdog from Parfi the hotdog guy every day! He always has a smile and a joke! Every restaurant is delicious and the place is stunning!
- williamhE8024IT (10/5): Burgers - This trip wouldn’t be as good as it was without the amazing food and my favorite was this burger stand located just past the hidden garden only around during lunch time he makes the best burgers I’ve ever had
- L4921RWshanes (10/5): A perfect celebration - This was our first time at Live Aqua and it was a special trip for my daughter and I in celebration of her college graduation. It was nothing short of amazing. We have never been treated with such fantastic customer concern and service. We highly recommend the Aqua Club rooms that provide a butler. Ours was Stephany and she was attentive to all of our needs and every question. She helped us with our dinner reservations, cabana reservations and even with a little special room decor for my daughter. It was perfect. My daughter would like to give a special shout out to Marco, the amazing smoothie guy. She had his creations every day and couldn't stop talking about him and his craft. We can't wait for our next time. Thank you to Stephany and the entire Live Aqua staff.
- meghangJ5449QV (10/5): Porfi is the best! - Porfi was the absolute best. Not only is he the man behind the grill, his smile and personality was so warm and genuine.
- William (2/5): -
- Jörg (10/5): - Verry happy
- Jörg (10/5): - Verry happy
- StaceyBrennert (10/5): Quick get-away - My husband and I had a great 5 day trip recently! We were returning visitors (first went in 2021) to Live Aqua and our vacation exceeded our expectations. We reserved a suite and were upgraded free of charge to the Presidential Suite! What a fabulous treat in and of itself! The service we received from our butlers Arturo and Stefany was outstanding and made our trip even more enjoyable. The upgrade was not the reason they were so attentive. They went above for us and we saw them do the same for others as well. They checked in with us via WhatsApp which was perfect. They were there when/if we needed anything but let us enjoy our time without being intrusive, which was exactly what we wanted. In addition to the service, we enjoyed great food, a wine pairing, and a couples massage at the spa. This get away was a perfect few days of rest and relaxation in Cancun!
- FarAway32544423601 (10/5): Best vacation ever - From the moment we arrived we were treated like VIP. Ruddy and Romero our butlers were amazing making sure everything was perfect. Flavio and his cabana crew so helpful and pleasant. Andreas and Monica couldn't do enough for you. The Aqua Lounge...beautiful and the bartender is the best. Every restaurant is amazing. Site is so clean. We will definitely be back soon
- E5433IFamberb (10/5): Great Memories! - Ricky, Jose, Wilhelm, Jonathan, and Ali among so many others made our trip extra special. Thank you for the memories!
- shays819 (10/5): The greatest getaway in paradise! - The staff was so incredibly kind and accommodating. Whenever we had a question or needed anything, they were always very responsive and helpful. Sakny and Stephany were especially amazing! We will definitely be back and recommend this beautiful resort to others.
- E9056CCjennyc (10/5): Archery - Pablo was super fun with archery class!
- Roving49710097854 (10/5): Live Aqua and their delicious smoothies 🍹 - This is our third time visiting Live Aqua, do you know who is always there with a great smile every morning? MARCO! Él es muy simpático y divertido. También prepara batidos deliciosos! Mis maestros de español son duolingo y Marco pero Marco es el major! Muchas gracias por mis passionfruit batidos y tus sonrisas!
- Getaway61718620175 (10/5): Returned two years later and it was just as wonderful as before! - It was exactly the kind of relaxing getaway we were hoping for. From the moment we arrived, the atmosphere felt warm and welcoming, with a calm, laid-back vibe that made it easy to unwind right away. The cleanliness throughout the property really stood out. The rooms, common areas, and outdoor spaces were all impeccably maintained, which made the entire experience feel comfortable and stress-free. Everything also felt very modern—from the room design to the amenities offered—giving it a fresh and updated feel without losing that tropical charm. What truly made the stay exceptional was the staff. From check-in to check-out, every interaction was handled with professionalism and genuine warmth. The butler team (Maggie & Eladio), cabana drink staff (Luisa & Marco), and Eduardio in the Lounge were consistently friendly, attentive, and eager to help, creating a welcoming environment that made a lasting impression. There were activities available for guests, whether you wanted to stay active (zumba, volleyball, water aerobics) or just enjoy something fun and casual (bingo, archery, crafts). It was nice having options without ever feeling overwhelmed or pressured to participate. The food was also enjoyable, with a good variety of options that catered to different tastes. The meals were was satisfying, and the dining experience added to the overall comfort of the stay. Overall, Live Aqua delivered a perfect balance of relaxation, quality service, and modern comfort. We would absolutely return and recommend it to anyone looking for a peaceful Cancun escape.
- Voyage779832 (10/5): Pablo’s tequila tasting - Pablo was amazing at the tequila tasting! Best entertainment in Cancun!
- S186IOmichellen (10/5): Yum! - So fun! Rosalino and Pablo were fantastic. Learned a lot, very tasty 😋
- dymarm (10/5): Spectacular service - Great service! Good food, Thank you Ariel super friendly and on point the whole time, thank you Myriam for being so kind and friendly, Miguel from the MB bar you are awesome!!
- V6248QPjeffreyw (10/5): Great Archery Class - Great class. Instructor was fun and informative
- Mandy (10/5): - GOOD TRIP
- Corinna (10/5): - GOOD
- Corinna (10/5): - PERFECT
- sarahbO7779JO (8/5): Service That Shines, with a Few Resort Drawbacks - We stayed at Live Aqua Cancun the second week of March 2026 for 8 nights. This was our 4th trip to the Cancun area, but our first time at Live Aqua. The location is fantastic — about a 20-minute ride from the airport, which makes arrival and departure incredibly easy. We spent 7 of our 8 nights in a Club Aqua Oceanfront Suite, and the room was absolutely wonderful. The view was stunning, and the room itself was quiet, comfortable, and well-appointed. Our location near the stairs down to the Club Aqua area was especially convenient. The standout of our trip was the staff. Our butler, Maggie, was exceptional. From the moment we arrived, she made everything seamless — handling dinner reservations, checking in on us, and even delivering popcorn with Valentina dipping sauce within 30 minutes when I mentioned a craving. When our flight home was unexpectedly canceled, Maggie quickly helped us secure an additional night at the resort, turning what could have been a stressful situation into a “bonus vacation day.” Truly above and beyond — I’d give her 10 stars if I could. We also want to highlight Guillermo, a bartender at Club Aqua, who made a fantastic Old Fashioned and was always fun to chat with. Omar, who we saw at multiple bars, was also excellent. Food was a bit hit or miss overall. MB restaurant was the standout — consistently excellent. The filet was perfectly done, the tuna dish was great, and the habanero soup absolutely lives up to the hype. (Note: reservations and a dress code are required and enforced.) The lunch BBQ was another highlight — especially the ribs and chicken. Outside of that, the food was generally just “good,” not amazing. If you’re a big foodie, this may not be the top choice. The breakfast buffet had a solid selection, and the Club Aqua lounge offerings (grab-and-go breakfast, snacks, and desserts) were consistently excellent. Having a Starbucks on-site was also a nice perk for mornings. We used the gym most mornings — it had everything we needed, though it could get busy at times. We always managed to find space. The location across from La Isla Shopping Village was another plus. It’s an open-air mall with a mix of high-end stores and more accessible brands like H&M, Aerie, and Adidas. It was a nice break from the pool and beach a couple of afternoons. Now for the biggest downside: the pool chair and daybed situation. Live Aqua allows chair saving, which made it frustrating. The nicer covered daybeds require an extra fee unless you’re in a higher suite tier, and Club Aqua access alone doesn’t include them. Guests were also reserving the limited non-paid daybeds early, making them hard to access. We found that unless you were at the pool by 8:00–8:30am, your best bet was to wait until around 1pm when people started leaving for lunch. We did manage to snag a daybed a couple of days, but only by getting up early and committing to staying there most of the day. The pools themselves are large and beautiful, with a spectacular ocean view from the infinity pool. However, there is essentially no shade, so keep that in mind if you prefer a mix of sun and cover. The beach had noticeable seaweed most days. Staff did their best to clear it with tractors multiple times daily, but it was still present in the water — not much the resort can do about that. We also enjoyed several of the activities, including Kahoot trivia, live Latin music/dancing, silent disco, and karaoke. The spaces were a bit awkwardly laid out, but the events were fun. One unexpected highlight was the wildlife. There were two large iguanas that frequently lounged by the waterfall, an osprey that even landed in the pool to bathe (incredible to watch), grackles throughout the property, and even a cat roaming around. One important note: our final night was in a standard garden view room, and it was significantly noisier — we could hear traffic throughout the night. If we had stayed in that room the entire trip and didn’t have Club Aqua access, our rating would likely have been closer to 2 stars. Overall: We had a great trip, largely thanks to the incredible staff. While it wasn’t quite as relaxing as our stay at Secrets Moxché last year, we would consider returning — especially because of the people who made the experience special.
- Wanderer65989259168 (10/5): Adults Only Beautiful Resort - Live Aqua Cancun is a beautiful resort with multiple pools and a great beach. There were many restaurant options with our favorites being MB and Varenna. Siete's breakfast buffet was top notch. Marco is one fabulous smoothie maker! Pool rules for reserving chairs are not enforced. We paid extra for a butler but did not find value in the service. Nightly room service was inconsistent and snacks were not always replenished. The rooms were large, comfortable and clean. There were many activities to choose from and all the activity staff were wonderful. Ricky, Marianna, Robbin and Pablo were great hosts. Everyone we met were repeat guests and someday we hope to be in that group.
- I9084FPtimothyb (10/5): Good vibes - Had a great time. Entertainment team was great. They work so hard to keep the vibes going. Ty Robin, Pablo, Ludin and Ricky.
- Brittany & Bryan (8/5): Great day great food great stuff great, Butler service - Loved the room. Best very comfortable. Housekeeping was great. Food was great. Liked the vip club floor & the entertainment on 5th floor. I didn't like that food was not allowed on beach; only at pool.
- josepablov2026 (10/5): Lovely vacations and beer contest - The best entertainment team casino night and beer contest and Pablo Ricardo Robin Ludin was amazing tonight total good vacation I’m excited to come back
- markpX4874OB (10/5): Better than expected! - The best!!!! Staff is another level!!
- 88presleyf (10/5): 10/10! - Amazing atmosphere and food! Everyone is extremely friendly and attentive.
- ellew731 (10/5): Lovely atmosphere - The best workers and food to enjoy with friends. The atmosphere is lovey and the vibes are high. Make sure to try a cappuccino at the Starbucks!
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