Emporio Cancun Optional All Inclusive

Location: Blvd. Kukulcan, Retorno Gucumatz, Km.17, Lote 49, Segunda Etapa, Zona Htl., Cancun, QROO, 77500, Cancun, MX

Star Rating: 4 Stars

Property Type: Resorts

About this Property

Important Information

Policies

Check-in: 03:00 PM - anytime

Check-out: 12:00 PM

Amenities & Facilities

• Fitness facilities
• Parasailing nearby
• Arcade/game room
• 24-hour front desk
• Terrace
• Garden
• Luggage storage
• Concierge service
• Wheelchair accessible
• Elevator
• Fitness facilities
• ATM/banking
• Gift shops or newsstand
• Conference space
• Golfing nearby
• Surfing/bodyboarding nearby
• Kayaking nearby
• Scuba diving nearby
• Water skiing nearby
• Breakfast available (surcharge)
• Arcade/game room
• Safe-deposit box at front desk
• Porter/bellhop
• Parasailing nearby
• Smoke-free property
• Pool umbrellas
• Billiards or pool table
• Tours/ticket assistance
• Wheelchair accessible parking
• Waterslide
• Snack bar/deli
• Parking (limited spaces)
• Playground on site
• Free self parking
• Pool sun loungers
• Beach towels
• 24-hour fitness facilities
• Banquet hall
• Eco-friendly toiletries
• Wheelchair-accessible public washroom
• Wheelchair-accessible van parking
• Wheelchair-accessible spa
• Wheelchair-accessible pool
• Wheelchair-accessible fitness center
• Wheelchair-accessible on-site restaurant

Rooms Available

• Deluxe Suite, 1 King Bed with Sofa Bed, Oceanfront

  1 King Bed and 1 Twin Sofa Bed

  428-sq-foot room with sea views

  
  

  Layout - Bedroom

  Internet - WiFi 25+ Mbps

  Entertainment - 55-inch TV with cable channels

  Food & Drink - Coffee/tea maker and room service

  Sleep - Bed sheets

  Bathroom - Private bathroom, shower, and rainfall showerhead

  Practical - Safe, double sofa bed, and iron/ironing board

  Comfort - Air conditioning and daily housekeeping

  Eco-friendly - Eco-friendly toiletries

  Non-Smoking

  Max Occupancy: 3 (3 Adults)

  • Coffee/tea maker
  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Private bathroom
  • Sofa bed
  • Daily housekeeping
  • Room service
  • Rainfall showerhead
  • Bedsheets provided

• Swim up King Oceanfront Only Adults

  1 King Bed and 1 Twin Sofa Bed

  428-sq-foot room, balcony with pool views

  
  

  Relax - Private pool

  Internet - WiFi 25+ Mbps

  Entertainment - 55-inch TV with cable channels

  Food & Drink - Coffee/tea maker and room service

  Sleep - Bed sheets

  Bathroom - Private bathroom, shower, and rainfall showerhead

  Practical - Safe, iron/ironing board, and phone

  Comfort - Air conditioning and daily housekeeping

  Eco-friendly - Eco-friendly toiletries

  Non-Smoking

  Max Occupancy: 3 (3 Adults)

  • Coffee/tea maker
  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Private bathroom
  • Private pool
  • Daily housekeeping
  • Room service
  • Rainfall showerhead
  • Bedsheets provided
  • Fence around pool

• Swim up Double Oceanfront Only Adults

  2 Double Beds

  381-sq-foot room, balcony with pool views

  
  

  Relax - Private pool

  Internet - WiFi 25+ Mbps

  Entertainment - 55-inch TV with cable channels

  Food & Drink - Coffee/tea maker and room service

  Sleep - Bed sheets

  Bathroom - Private bathroom, shower, and rainfall showerhead

  Practical - Safe, iron/ironing board, and phone

  Comfort - Air conditioning and daily housekeeping

  Eco-friendly - Eco-friendly toiletries

  Non-Smoking

  Max Occupancy: 4 (4 Adults)

  • Coffee/tea maker
  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Private bathroom
  • Private pool
  • Daily housekeeping
  • Room service
  • Rainfall showerhead
  • Bedsheets provided
  • Fence around pool

• Deluxe Double Room, Ocean View

  2 Double Beds

  381-sq-foot room with ocean views

  
  

  Internet - WiFi 25+ Mbps

  Entertainment - 55-inch TV with cable channels

  Food & Drink - Coffee/tea maker and room service

  Sleep - Bed sheets

  Bathroom - Private bathroom, shower, and rainfall showerhead

  Practical - Safe, iron/ironing board, and phone

  Comfort - Air conditioning and daily housekeeping

  Eco-friendly - Eco-friendly toiletries

  Non-Smoking

  Max Occupancy: 4 (4 Adults)

  • Coffee/tea maker
  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Private bathroom
  • Daily housekeeping
  • Room service
  • Rainfall showerhead
  • Bedsheets provided

• Deluxe Doble Room Oceanfront

  2 Double Beds

  381-sq-foot room with sea views

  
  

  Internet - WiFi 25+ Mbps

  Entertainment - 55-inch TV with cable channels

  Food & Drink - Coffee/tea maker and room service

  Sleep - Bed sheets

  Bathroom - Private bathroom, shower, and rainfall showerhead

  Practical - Safe, iron/ironing board, and phone

  Comfort - Air conditioning and daily housekeeping

  Accessibility - Wheelchair accessible

  Eco-friendly - Eco-friendly toiletries

  Non-Smoking

  Max Occupancy: 4 (4 Adults)

  • Coffee/tea maker
  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Private bathroom
  • Wheelchair accessible
  • Daily housekeeping
  • Room service
  • Rainfall showerhead
  • Bedsheets provided

• Super Saver Non Refundable

  2 Double Beds

  381-sq-foot room with resort views

  
  

  Internet - WiFi 25+ Mbps

  Entertainment - 55-inch TV with cable channels

  Food & Drink - Coffee/tea maker and room service

  Sleep - Bed sheets

  Bathroom - Private bathroom, shower, and rainfall showerhead

  Practical - Safe, iron/ironing board, and phone

  Comfort - Air conditioning and daily housekeeping

  Eco-friendly - Eco-friendly toiletries

  Non-Smoking

  Max Occupancy: 4 (4 Adults)

  • Coffee/tea maker
  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Private bathroom
  • Daily housekeeping
  • Room service
  • Rainfall showerhead
  • Bedsheets provided

• Deluxe Suite, 1 King Bed with Sofa bed, Ocean View

  1 King Bed and 1 Twin Sofa Bed

  428-sq-foot room with ocean views

  
  

  Layout - Bedroom

  Internet - WiFi 25+ Mbps

  Entertainment - 55-inch TV with cable channels

  Food & Drink - Coffee/tea maker and room service

  Sleep - Bed sheets

  Bathroom - Private bathroom, separate bathtub and shower, and rainfall showerhead

  Practical - Safe, iron/ironing board, and phone

  Comfort - Air conditioning and daily housekeeping

  Eco-friendly - Eco-friendly toiletries

  Non-Smoking

  Max Occupancy: 3 (3 Adults)

  • Coffee/tea maker
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Private bathroom
  • Daily housekeeping
  • Room service
  • Separate bathtub and shower
  • Rainfall showerhead
  • Bedsheets provided

• Deluxe Suite, 1 King Bed with Sofa bed

  1 King Bed and 1 Twin Sofa Bed

  428-sq-foot room with resort views

  
  

  Layout - Bedroom

  Internet - WiFi 25+ Mbps

  Entertainment - 55-inch TV with cable channels

  Food & Drink - Coffee/tea maker and room service

  Sleep - Bed sheets

  Bathroom - Private bathroom, bathtub or shower, and rainfall showerhead

  Practical - Safe, double sofa bed, and iron/ironing board

  Comfort - Air conditioning and daily housekeeping

  Eco-friendly - Eco-friendly toiletries

  Non-Smoking

  Max Occupancy: 3 (3 Adults)

  • Coffee/tea maker
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Private bathroom
  • Sofa bed
  • Daily housekeeping
  • Room service
  • Rainfall showerhead
  • Bedsheets provided

• Deluxe Double Room

  2 Double Beds

  381-sq-foot room with resort views

  
  

  Internet - WiFi 25+ Mbps

  Entertainment - 55-inch TV with cable channels

  Food & Drink - Coffee/tea maker and room service

  Sleep - Bed sheets

  Bathroom - Private bathroom, shower, and rainfall showerhead

  Practical - Safe, iron/ironing board, and phone

  Comfort - Air conditioning and daily housekeeping

  Eco-friendly - Eco-friendly toiletries

  Non-Smoking

  Max Occupancy: 4 (4 Adults)

  • Coffee/tea maker
  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Private bathroom
  • Daily housekeeping
  • Room service
  • Rainfall showerhead
  • Bedsheets provided

Guest Reviews

• N2603XZvincentp (10/5): Sara in the Best!!! - Sara, at the cabanas, was incredible. Friendly, fun, and sweet with great service to boot! She made us feel welcome and help my wife, who only speaks, English to get by.
• Sappybella (10/5): Perfect Hotel - Beautiful hotel. We did room service instead of all inclusive. Excellent food. Hasta luego. <3 I recommend the Emporio, and while you’re here, I also recommend the Chichen Itza tour.
• jesicaf497 (10/5): Girls trip with my daughters. Very impressed. - Here’s a polished, warm TripAdvisor-style review you can post as-is or tweak slightly to fit your voice: We had a wonderful stay at Emporio Cancun and would absolutely return in the future. From the moment we arrived, we were impressed with how clean and well maintained both the rooms and the overall resort were. Everything felt fresh, comfortable, and inviting. The staff truly made our stay special. Everyone was friendly and welcoming, and the service throughout the resort was excellent. The food was great with plenty of variety, and Pier 27 was a really nice touch — it was so convenient to have an on-site store for snacks, drinks, and essentials without having to leave the resort. One of our favorite parts of the trip was spending our days by the infinity pool. My daughters and I rented a cabana daily, and we were always greeted by Mercedes, who was such a joy to see each day. She was consistently happy, remembered our drink orders, and provided absolutely wonderful service. She made our pool days extra special. We also appreciated having room service as an option, especially on those relaxing nights when we wanted to stay in and unwind. The beach was beautiful and well kept, although I do wish there had been more seating available, as it could be difficult at times to find a spot. Overall, this resort offered a great balance of relaxation, comfort, and excellent service. We truly enjoyed our stay and would not hesitate to come back again. If you want, I can also make a slightly shorter version or adjust the tone to be more casual or more luxury-focused.
• Road58041 (10/5): Excellent! - Diego was an excellent server! Very attentive and kind! He was really helpful And ask us how we were! Picked up our plates quickly and offered drinks promptly! Thank you!
• Ginakltruism (8/5): Freezing swimming pools - Great staff. Great beach. Good food Why in the world are the pools not heated? We had an amazing swim out room and it’s too cold to swim in. I talked to several employees and the common answer is the General Manager is aware of the multiple complaints but refuses to heat the pools. This is a deal killer for return customers. It makes zero cents. This is only reason I won’t stay here again.
• 956mikia (10/5): Perfect location high quality food choices Christmas here was a good choice 👍 - The food here is high quality, very fresh and lots of choices, the stay here was perfect from service to rooms that is very clean . They extended our checkout as complimentary since our flight was delayed. The reception manager was very accommodating . The best was the Christmas party they held it was unbelievable from the show to the abundance of food!!!! above our expectations . Will definitely come back !! Thank you for your hard work amigos 💜💜💜
• samirad823 (10/5): Exceptional Service from a Hotel That Truly Ca - This was my second time staying at Hotel Emporio Cancun, and once again I had a great experience. The hotel is consistently comfortable, well-maintained, and welcoming, which is why I chose to return. I especially want to recognize Ms. Sheidy (Shady), who truly went above and beyond. I had an issue with Expedia double-booking my reservation, and despite Expedia refusing to resolve it, Ms. Sheidy took ownership of the situation and worked diligently to help me. Thanks to her effort and professionalism, I was finally able to receive a refund for Expedia’s mistake. Her dedication and customer service made a stressful situation much easier. The breakfast buffet was another highlight — a great variety of options, including a fresh omelet station, which made mornings enjoyable and convenient. Lastly, a big thank you to the housekeeping staff. Every time I left the room and returned, it was spotless and sparkling clean, which I truly appreciated. Overall, a wonderful stay and excellent service. I would definitely recommend Hotel Emporio and would happily stay here again.
• U4614PWkristinm (10/5): Great time at the wet bar - Marcos Lopez at the wet bar was great. He helped us with our drinks and is doing great with his English so we felt at home. His drink were perfect and helped with suggestions for our trip to Mexico
• ellagG5336AY (10/5): Exelent experience - I highly recommend visiting the Legacy restaurant's bar, where you'll be served by the excellent bartenders Miguel and Alberto. They create a warm, inviting atmosphere, expertly craft creative drinks, share information about any upcoming events at the hotel, and simply provide guests with a positive experience and a good mood.
• BoardingPass157399 (10/5): Wonderful time at an awesome resort! - We had an amazing time at this wonderful resort! Enrique, Sheydi and Pedro were especially awesome with their kindness and sparkling personalities! ✨ Clean rooms, beautiful beach and just overall fantastic!
• harmitp2025 (4/5): Point to consider in hotel restaurant - Overall the hotel was ok outdated and need refurbishment. No kettle in rooms to make tea only coffee filter. Breakfast buffet wasnt great, very limited options for vegan/vegetarrian people. Food was mixed amongst meat, contamination disgusting. Thinks need to be improved.
• TomasL362 (10/5): Best! - An excellent experience with this wonderful hotel and even better staff. Above all, the wonderful, helpful, and always accommodating Vanessca Chan and her colleague. They helped us a lot. The room and hotel were beautiful. Tom and family thank you for a wonderful vacation. Přeloženo pomocí DeepL (https://dee.pl/app)
• 780allis (2/5): Find someplace else - We traveled to Cancun with two of our adult children. The positives of this resort include the beautiful water, easy access to the beach, and the fantastic cleaning crew who worked non-stop to keep our rooms immaculate. Unfortunately that was the extent of the positives. The resort is under construction, including the wrap around pool and swim up bar, which was the primary reason we chose the Emporio. The noise from the construction started early in the morning and continued late into the evening. The “all inclusive” does not include all. There are drinks and restaurants that are not included, despite us paying quite a bit extra for the “all inclusive” package. The rooms are spacious and clean but the beds are hard as rocks. One evening maintenance knocked on our door at 12:30 pm because of a roof leak that we didn’t have. Getting a good, restful night’s sleep was impossible. With the notable exception of the cleaning staff, service is almost non-existent. The bars and restaurants do not open at the time posted. We waited over an hour after the opening times on several occasions. When we finally were able to get into restaurants there were no servers available to assist us. We are highly disappointed in our experience and will not return.
• AnnieCP22 (4/5): Enrique Martinez was our only highlight of our stay! - Let me start by saying that this is the longest review I have ever left in my life, and if you read it, you'll understand why. I really want people to know what they are getting into if they have the slightest waling handicap. I putted 2 because the only things that really made our visit worthwhile was 1) the view from the room (we booked a swim out Deluxe double room). 2) The pool that we didn't get the chance to use and that's the main reason we paid extra for a "walk-out pool room" right? 3) How we were helped with a very difficult situation by one of their employees, Enrique Martinez. He helped us for more than 2 hours after we lost about 5 hours of our day trying to go from our room to the dinning room and back to our room and at that time we had to leave and helped us with luggages, everything until we were seated in our rented car. His professionalism, happy personnality and very empathetic reaction to our situation helped us a lot. He even waited while the hotel manager met with us to understand what happened. By the way, we never were contacted back by management, nothing, as if the time we had to spend extra to patiently explain their errors meant nothing to them! They basically make you beleive they're taking it seriously! I only put 2/5 because we specifically asked if this was a wheelchair accessible resort before booking and we were told yes. Please be aware that even if most of the time I was using my cane instead of my rollator, this is not an accessible resort at all! This is the hotel that has the most stairs in whole Cancun! To top it, none of their elevators were working except the employees elevators which was at the complete opposite of our room, inaccessible for an handicapped person. They had major repairs going on, no water in most rooms, none in ours, so they gave us keys to another one. We so wanted to spend our 24 hours going back and forth for sure! I would have to write for very long to list all the problems with this hotel. I mentioned earlier we had contacted the hotel previously, but also told them this was a special treat for my daughter amd the we would only stay 1 night before driving 5.5 hours to our final destination. We'll, we were never able to eat our dinner on arrival, nor the breakfast the following day, because of the broken elevators. We were finally able to make it in time to the hotel resraurant for lunch and so never used their other benefits, never saw the beach except from our room balcony. We basically paid big money to only sleep in clean sheets, have a view you can have at any other hotel on the strip and 1 out of 3 included meals. So of you book there make sure you're in shape to go up and down stairs you're whole stay and to not really have any help except from Enrique Martinez. Very dedicated employee and I highly recommend seeking him out if you stay at the Emporio in Cancun. I really hope this hotel get their things in order and have a caring manager that does follow up on your needs. We will definitely never go back and we are very disappointed about our stay.
• Pennyred23 (8/5): Almost a 5 star review - Location: the hotel is located in the Hotel Zone. Cancun can be reached by using the R1 bus (12 MXS each cash) which runs directly to and from the town.  If you get on the R2 be careful to get off before it leaves the top of the zone or you'll end up in Downtown Cancun.  There's not a lot to do on the doorstep of the hotel.  There is a free museum that gives you access to a short walk to a ruin (apparently). On the other side of the road is 7/11, pharmacy, a shop that sells a few touristy nik-naks, a restaurant that you can walk through to the lake.  If you walk up the road towards Cancun you can get better access to view the lake and sunset (beware of crocodiles)! Rooms: we were first located in a king size room which was lovely. L505. This has a partial sea view and overlooks the area where the entertainment was held. Unfortunately we had a horrible noise which kept us from sleeping.  After 3 attempts at complaining we were finally moved to another room. A better room! D404. This king size room was an upgrade with a total sea view and a few extra luxuries.  The room had coffee with creamer but no tea making facilities. Water was replenished every day.  You can get music by bluetooth to the telly which was a nice touch. We also had a clock with USB charging on it but I don't know if this is the case in every room. Shower was brilliant. Beach: The beach is lovely but there was a fair bit of small litter dotted about. The sun loungers are reasonably comfortable, no worse or better than standard. We didn't have any trouble getting a lounger but people do reserve with towels.  The lifeguards are great. Proactive and we saw them go out twice. They really seem to understand the sea and it's dangers.  The sea can be fairly rough and there is a strong current but it is also fun.  I would be wary of letting little ones in without supervision. Beach towels are available by tokens from reception which you exchange for towels by the pool. Bars/Pools: There is a lack of bars but this seemed to be due to the renovations the hotel is undergoing.  The swim up bar/pool is closed at the moment (November 2025). As is the larger main pool. Bar service on the beach is hit and miss unless you're lucky enough to get Antonio. The Legacy bar is the only one open in the evening but never seemed too crowded and the food there is very good. There is another small kiosk bar near the jacuzzi pool.  Sun loungers by the pools do not have any parasols and when I asked, none are available.  There are cabanas you can hire too.  While we didn't have use for it, there is a kids pool in between the buildings that looked fun for little ones. It is out of the sun but there are a bank of loungers near by (again no parasols). Drinks:  A great selection of drinks, including beers, wines, spirits and cocktails.  Cocktail quality depends on the bar person serving you but none were hideous. Some were pretty strong. Also see above about self-service. Restaurants:  CuA, the main restaurant - unnecessary TV's everywhere - can get very busy and you sometimes have to queue.  They have a system whereby you give your name and room number, then have to wait to be taken to a table.  If you're lucky you'll be asked what you would like to drink before having to wait too long.  It's a shame there is no self-service tea/coffee/beer/wine which we have had in other hotels.  It would definitely cut out waiting times. Seems crazy that there isn't.  This would also be a good idea at the other bars. Bacoli restaurant was lovely.  Nice to be waited on. You need to book which you can do with the QR codes dotted about.  We couldn't get in to FaSaNo, the other one so book as soon as you arrive to be in with a chance.  The grill bar is a great alternative to CuA.  Food and location are better.  The Legacy bar serves great food too. Having the option to eat in various places is a nice touch.  You can also get food on the beach. Entertainment: Bit amateur but not high on our list of priorities.  We didn't do any of the other stuff like aquarobics etc so can't comment.  Not even sure how much of that there was going on. Cleanliness: Apart from the beach as mentioned, the rest of the hotel was spotless including rooms/loos/pool areas. Staff: Most of them lovely, some a little surly. They work hard, usually with a smile. Sometimes there is a language barrier but I'm not complaining about that.  Renovations: There is a lot going on which means that areas are inaccessible.  We weren't aware of this when booking. So no swim up pool/wet bar. Main pool out of action and less bars. Also there is a bit of noise from the workmen but this wasn't a problem for us because we spent our days on the beach. Gym: Small so get there early or late.  Treadmils/cross trainers/one bench and limited dumbbells/leg press/chest press. 2 mats. There are small towels to use and a water machine. Around and about the hotel: Be prepared for lots of steps. The design didn't seem to flow very well.  I wouldn't recommend for any disabled/wheelchair users. Check out: we paid about £30 for extension until 5pm for all inclusive but this didn't include the room  There are good showers available to use and you can leave bags with the bell boy. In summary, we had a fantastic holiday here. It may have been better if the hotel wasn't undergoing renovation and the pools and swim up bar had been open. I didn't understand why there were no parasols by the pools. The lack of things to do or bars to visit close by was disappointing.
• victoriapL1587AC (6/5): Family-Friendly All-Inclusive Resort - Our experience was only okay: we arrived late on a Tuesday night, around 11pm and there was issues with our all-inclusive booking (which we did through Expedia). The woman at the front desk was not very helpful and it took a while for us to even understand the situation. We ended up almost cancelling with Emporio completely and rebooking but they said they had no space for us if we were to do that which seems like a lie as they have many, many rooms and the resort was not very crowded. Eventually after staying up the literal night we landed in Cancun from LAX, almost all night on the phone with Expedia, we ended up being able to get all-inclusive for the remainder of our trip. Onto the all-inclusive- There were three food options, the Cua buffet that opened 6:30AM and reopened 12:30 and had dinner options. This was okay, it was reliable. Options mildly limited and repeated. Fasano, which my family liked the most. It opened 12:30 with a lunch buffet that had great options and was really beautiful inside and close to the ocean. Our servers there were always so kind and attentive and we loved them! Their dinner was pretty good too :) There was also Baccoli I believe, right by the front entrance and check-in desk with Italian options and their pannacotta was delicious. I will say for dinner they typically ask for reservations, but it was hard for us personally to navigate the website and date options were for two days out. If you go in-person and ask they’ll typically accommodate within 30min which was very appreciated. Overall, service was nice but a but of prior Spanish knowledge would be really helpful. The beach was so beautiful and close by, but the on-site hot tubs were never hot which was disappointing. The resort was pretty family-friendly with a lot of kids too. There were activities like shows at night and 6:30AM yoga, but didn’t know where to find more info on those events so the resort mainly consisted of pool/beach/open bar time. Cancun was beautiful, hope everyone has a great trip!
• liliaf789 (10/5): Our trip to Cancun, Emporio is an excellent place to relax and enjoy the stay, excellent service and excellent food! - Excelente service Enrique Martinez was very friendly, very helpful and attentive, i recorded him 100% excellent place
• alr646 (8/5): Good resort/ Great location/ Had a great time - Family of 4 (2A/2C) Pros: •Name brand alcohol included with the all inclusive I.e Hornito, Jose Cuervo, Jim bean. •Def go to the sunset grill for lunch probably •Hotel design. The hotel had different levels and lounge areas to hang out. Cons: •There was construction at the pool area and pool bar at the infinity pool. Personally it didn’t bother me and it was understandable being the off season. •Kids were not allowed at the infinity pool. I found this annoying because it had the best view and the kids enjoyed this pool the most. •There were 3 restaurants on the property. 2 that needed reservations that were had to get and the 3rd was a buffet style which was easily accessible. •No snack area(ice cream/cake/coffee) included in the all inclusive I had a good experience at Emporio Cancun. The hotel is beautiful, clean, and perfectly located right on the beach. The rooms were comfortable, and well-maintained. The staff was friendly. Great atmosphere, and the beach area was gorgeous with plenty of space to unwind. Overall, Emporio Cancun provided an excellent mix of comfort, service, and scenery. That being said the all inclusive amenities, pools/area need improvement. It seems a more adult/couple resort than a family resort. I would stay here again.
• sadiak473 (10/5): Check-in experience - Jesus was incredibly helpful at check in time, personable and cared about our experience. I would recommend this to those coming with family.
• R7043WEfernandol (10/5): Best and definitely coming back - Great people and services! Special thank to Enriquez Martinez who welcome us with great energy. Food was also very good. Room service an A++. Laundry also great. I highly recommend this place.
• FoodEatinMan (4/5): Mediocre Hotel - You can do better for your money. For the same price you can get a room at the Westin near the south end of the hotel zone. This hotel seems to only be for Mexicans??? There are no English people here at all… and at the “fine dining” (ha!) restaurant - I’m pretty sure I got dissed for not being Mexican…. The physical hotel itself - the beds, room, pools, location etc are “ok” but the spirit of the management is…?????? all about what is prohibited and what breaches the terms and conditions I agreed to…. I definitely won’t be back and can’t reccomend.
• 427katiriar (10/5): Emporio for the win! - Hicimos check-in a las 11:00 y Don Jesús Aquino nos consiguió una habitación enseguida! Un trato super amable! Estamos super agradecidos! They went above and beyond - found us a room to check in at 11 even though check in is at 3pm! Can’t wait to return!
• ritamO346OX (6/5): Welp. - Was disappointed the swim up pool was closed for our entire stay. There was construction happening outside our room in the middle of the night. Food was mid. Domestic dispute happened outside of our room. Beach service was great. Antonio, Roberth, Irving, Sara and Luis were a delightful.
• Albiesr10 (10/5): Ernesto's service at Emporio Cancun - Excellent service by Ernesto at front desk. I have terrible case of vertigo and we were on the 11th floor and couldn't enjoy the sea view. I tried but couldn't. I went to front desk and Ernesto changed me to a lower much better room. Ernesto understood my problem and took care of me. This type of employee is what hotels should look to employ. Gracias Ernesto te portaste genial.
• NJsteve97 (8/5): Good enough but nothing incredible - The beach in front of the hotel is fairly short (about 50 feet) but stunning. The water was clean and warm. Aside from several idiot guests actively feeding the seagulls (something the hotel should police), it's a pretty low key crowd. The hotel room was adequate - nothing to write home about but clean and well maintained. The architecture of the hotel buildings is a bit weird. It's clear that management is trying to jam as many buildings as possible onto the site. The result is many many stairs and passageways. We were in a swim oceanfront. The view is amazing. The pool in front of the room was a nice feature. The buffet dinner is, well, a lot of food, but nothing special. Clearly, the focus is on quantity, not quality. The prices are consistent with hotel zone - expensive for Mexico, probably a little less than you'd find in the US. If you want authentic Mexican food at a fraction of the cost, you will need to drive west away from the coast. We had dinner in Temozon after a day at the Ek Balam ruins. The dinner was incredible, the people so nice and the bill was about $35 for three of us (with drinks). Consider taking the Tren Maya to the Chichen Itza ruins. We rented a car to see Ek Balam but the train looked brand new and very clean.
• I3695WNalexiss (10/5): Mr Enrique saves the day! - Had a great visit to Emporio in Cancun and Mr.Enrique was a gem! He helped with our luggage, parking, translating and even did us a solid and held our car keys while we went on an excursion.
• 884gracelynp (10/5): Very accommodating and relaxing - Workers were all very kind and accommodating. Weather was amazing even with rain. Enrique Martinez helped with our large group and many bags, and was very gracious.
• Road68036340695 (10/5): Best. Vacation. Ever. - Absolutely wonderful experience. Celebrated our mother’s 70th with a group of 17 family members. Check-in was quick and painless. Service was exceptional. And how Enrique Martinez got bags to the room for all 17 of us before we got there, I will never know! We will be back for sure!
• 816gabbip (10/5): Beaches and staff were amazing! - The beaches were amazing and the staff were super attentive and got us anything we needed! Enrique Martinez was amazing while helping with our luggage!
• lpengra2017 (10/5): Super friendly all-inclusive - Enrique Martinez met us when we arrived and was super friendly and helpful! It was an amazing week and we would be lucky to be able to come back again!
• 72warwickk (10/5): Great job Hotel Emporio - Just got back from a week at the Emporio. It was excellent, such a clean and modern hotel with amazingly attentive staff, great food and most surprisingly was the not watered down draft beer. They also supply cans of beer! I have never been anywhere where all inclusive where you get cans of beer (Corona, Pacifico and Modelo). Also cans of coke. The hotel was superb in every way, the beach was amazing as well. Wifi worked perfectly, beds very comfortable. Just beware that if you like to get out the hotel there isn't much about but it's so easy to pay 12 pesos and jump on the R1 or R2 buses that come literally every 5 minutes and go to Coco Bongo area or downtown Cancun. Absolutely highly recommended.
• Ramadama (4/5): Loud construction - Ww were dissapointed with this property because of the construction. They were rebuilding a large portion of the pool and the surrounding area. The noise was very loud and not relaxing. The rooms were spacious. The bathroom felt a little run down with a lot of mildew in tge grout, tiles were missing in the shower and tge mirror was very old looking with the mirror backing missing on the edges. They have a weird set up where you have to walk up and down the stairs alot. The buffet dinner was very good with many options. The water at the beach was pretty rough with tall waves.
• Z8083UCjacquelinec (10/5): Great Value & Great Service - I had a wonderful stay at Emporio Cancun. The hotel was impeccably clean throughout shout out to Berenice for working hard every day! The staff were incredibly friendly and welcoming. Special thanks to Leonardo from reception who went above and beyond to make sure that my stay was perfect. But now should you book it? Sure, if you want a family friendly hotel, it could use a bit more night life for younger people. A quick tip, get the all-inclusive otherwise you will end up spending waaayy more than usual @ the restaurant.
• 362bryannad (10/5): Amazing - Great experience got an amazing upgrade with Cesar and Edgar . We got 2 rooms and got upgraded to a big one for both family’s instead .
• W9697JFstevez (10/5): Vacation - Jesus Aquino hooked us up with an amazing upgrade as a birthday present! He is awesome !!! So nice and gave us our room right away!!
• Simonabadu (10/5): Muy agradable experiencia - The hotel is great and had the best check in experience with Leonardo Arcos. I am happy about the excellent room with the incredible view. Wish you all the best!
• Voyage43991466570 (10/5): Emporio Cancun Hotel - stayed at Emporio Cancún in October and really enjoyed my time there. The hotel has an amazing beachfront location — the sand is white and soft, and the water looks straight out of a postcard. The staff were friendly and helpful whenever I needed something, and the atmosphere felt relaxed and safe. The pool area was clean and well kept, with enough space to just unwind and enjoy the sun. My room was comfortable and had a nice balcony view of the ocean. Food at the restaurant was tasty, with plenty of options every day. Overall, a great experience for the price. Perfect spot if you want to relax, enjoy the beach, and have everything you need close by. I’d definitely come back again! 🌊💙
• briancah2017 (10/5): Wonderful, relaxing, beautiful - My stay was wonderful from the friendly and helpful check in with Jesus Aquino, to the beautiful beach, delicious food, lovely scenery, clean rooms, friendly staff and relaxing time. Then Jesus ended it with this smile and cheerful banter. He encouraged us to come again and we will and we will bring others.
• serena1905 (10/5): Amazing customer service!! - Sheydi is top notch!! She made our stay easy, and stress free! Her bubbly personality was so welcomed! As well as other staff, very attentive!! Sheydi definitely stood out, we will not forget her!!!
• georgiaaV9874MY (2/5): Awful Place to stay - I would not recommend this hotel to future guests. The overall experience was very disappointing, particularly in terms of the food and service. The buffet offered the same limited selection every morning, afternoon, and evening, with very little variety throughout our stay. Surprisingly, there was almost no authentic Mexican cuisine available — no tacos, burritos, or traditional rice dishes. Instead, the meals consisted mainly of repetitive fish dishes, which were unappealing. We ended up eating pizza most evenings, as it was the only tolerable option. The service was equally unsatisfactory. Many staff members appeared uninterested and had limited English proficiency, which made communication quite difficult. Even simple requests, such as ordering drinks, required repeating ourselves several times. Room service was also disappointing; when attempting to order from the menu, we were told that several listed items were only available in the restaurant, which was both confusing and inconvenient. Unfortunately, both my partner and I became unwell during our stay, likely due to the ice or possibly the air conditioning. We both experienced sore throats and difficulty breathing at night, which further affected our comfort. Overall, this property did not meet our expectations in any regard. For the price paid, I am confident that there are far better options available that offer higher-quality food, better service, and a more enjoyable experience.
• corinab5 (10/5): Great and amazing experience - Great hotel, amazing room beach front Beautiful beach Fatima from kids club was very sweet and caring!!! Would recommend 100%%
• 950shababh (10/5): Amazing - Caesar at the front desk was very helpful and accommodating with all of my needs. He made sure that we had a pleasant stay and ensured we had everything we needed
• Javier (10/5): - El buffet espectacular , playa privada . Regresare sin duda.
• D3268EZmarit (8/5): Great relaxing trip - Our room was very good. View was spectacular! Humberto was very friendly when bringing our room service. Enrique and Antonio were very friendly and helpful at the front of the hotel. Food was very good. Only downside was elevator was broken to get to the lobby to get outside. We had to walk up a lot of stairs. We thoroughly enjoyed our stay!!
• C3621YRjackf (10/5): Top marks and review for Sheydi Cerrano - Excellent, the best! - Sheydi Cerrano who works at the Emporio front desk is so very professional, knowledgable, courteous, helpful and cheerful! It is always a delight for her to help us. My wife and I always look forward to having Sheydi assist us!
• Dreamer54657580457 (10/5): Very welcoming atmosphere - We had such a warm welcome by Cesar and Shady - they have us lots of useful information and made sure we were off to a great start for our first trip to Mexico 🇲🇽 🎉
• William (10/5): - I had a great experience, everything was just as we expected and it was easy to come on go from the property as well.
• Lesia (10/5): - My husband and I celebrated our 13 year anniversary and everything was absolutely terrific!! The staff were all so friendly and always willing to help.
• Justin (8/5): - This property was very nice we has a swim out King room. Not your ideal swim out as it is accessible by everybody else in the hotel. Food options were not the greatest for dinner we went off the resort for that but many amazing restaurants close by like Chambao. Room was nice and clean always. Staff were very friendly.
• Elmer (10/5): - Very clean
• Leopoldo Garza (2/5): - They promoted themselves as an all inclusive hotel but when checking in they said it was optional. Now they’ve changed their name to optional I’m assuming because they were getting complaints about it
• C5689JPveronicac (8/5): Cancun September 2025 Girls Trip - Hello, Had a good time the workers are very helpful and very friendly. Once we got on the grounds the elevator was not working so the bellsman which was Enrique came and assisted us and took our bags up to our rooms. He also provided a good shopping tips while he was moving our bags to our room. Once we got to our room we encountered a few little issues. He was immediately on it and he took care of it and got us into a a another room that was to our likings. During hour four nights and 5 days at emporo. It rained everyday except for one day. We asked the the workers if they like all the rain and they said yes because it keeps the hurricanes away. At the front desk. Pedro was such a delight to work with. He took care of us. He answered all of our questions. He made us feel welcome as soon as we walked up to the desk. Also, there were others that assisted us while we were there. I can't quite remember all their names at the moment but they were very helpful and very friendly. All it takes is to give a tip, put it in their hands and you will be surprised what you will get from that. Now. Let me correct something. We didn't tip when they first met us. We tipped after they met us. So if you're looking for a place to go, you can try this hotel. They are in the midst of remodeling some of the locations there but you wouldn't know it until you would see some of the workers because they have it. Decorated like with flowers on the wall that's hiding all the work that's being done. Again, thanks for all the support. The love that was shown to my family and myself. Take care 🫶
• Passport660683 (10/5): First time in Emporio Hotel Cancun - Hotel looks very nice 👍, big beach ⛱️, very good staff friendly, big parking lot and the front desk worker Leonardo from the front desk was very helpful and extremely kind.
• Adriana Josefina (10/5): - Good
• Shawna (10/5): - From the moment we arrived, we knew we had *finally* picked the right place. The staff is absolutely fantastic, offering a warm greeting that set a positive tone for our entire stay. The property itself is stunning! Truly "wow" worthy—with outstanding attention to detail. Our pool room was a dream; it offered direct access to a gorgeous infinity pool with breathtaking ocean views right outside our door! We loved the convenience of having everything on-site, including a great selection of restaurants, bars, shops, and even a Starbucks. Unlike other resorts in the area that made leaving feel difficult, this property was completely accommodating. A special shout-out to Joshua, who was an absolute pleasure! He handled a couple of small issues with incredible grace, understanding, and professionalism. Words can't express how amazing he is! A huge thank you, Joshua and the entire team! Not only will we be back to this Cancun location, but we are now excited to visit all your properties. You have won guests for life.
• Ana (4/5): - The property need improvement. I was on the 7th floor and the elevator don't work .. has to Use the stairs many times . Also the rooms had a humidity smell, and The AC wasn't working properly. The food at the buffet was AWFUL. But the good thing about this Property is the people .. but thats about it.
• David (6/5): - It was okay, but I thought that the rooms could have been more modern and re-painting job could get done to keep the exterior looking clean. The buffet food sucks, it was mediocre at best!
• Omar (10/5): - I enjoy my experience
• Maps543527 (8/5): Enrique makes the stay worth it! - Lovely place with quality amenities and very helpful staff especially Enrique who went above and beyond in being helpful. If anything was needed he was very helpful and friendly. Thank you Enrique.
• thirzag2021 (10/5): Great stay thanks to Enrique! - I went for surgery and loved the reviews and the ocean views that this resort offers. I am so happy we chose to stay here because it's very fresh and clean. I was pleasantly surprised that the resort provided thoughtful essentials like toothbrushes, toothpaste, a sewing kit, shavers, and plenty of extra towels. It really showed their attention to detail and care for guests.
• F5045UBtraceys (10/5): Excellent time at Emporio Cancum - My daughter and I have just returned from the Emporio Cancun having stayed there for 10 days. The hotel was spotless, the rooms were very clean and had everything we needed for our stay. One suggestion is that there was a coffee peculator in the room, I am not a coffee drinker but I do enjoy a cup of tea. I managed to use the peculator for hot water, but unfortunately the water was never piping hot only luke warm, so I would think that to serve everyone's taste a kettle would be better suited, there was coffee and a coffee filter but I had taken my own tea bags so I was fine. All the staff from cleaners, bar staff, waitresses, reception, cafe were all so friendly, welcoming and polite they really could not do enough for you. In our room we had 2 double beds which were very comfortable. The bathroom was fine although I would say that the mirror needed to be replaced as it was showing a lot of wear and tear on the surround and some of the lights above it were not working. The food in the CUA buffet restaurant was great, plenty of choice and variation was available, the Fasona and Bacoli restaurants on site were also very nice for a change and well priced. There was lots to see in the surrounding areas would recommend the Chichikan tour, swimming in the Senote was fantastic. Getting an Uber was very easy and once we got our bearings we did use the bus and they were every 10-15 minutes and worked out to be only 48p per person bargain! We both had a lovely massage towards the end of our holiday which was lovely and relaxing by the beach. Plenty of activities - All in all I would definitely recommend this hotel with plenty of pools, hot tubs and cocktails to enjoy !
• Mayerling (8/5): - Few things that could be improved and done
• Getaway58110643698 (10/5): Great place - Great hotel friendly staff. They helped make the trip really good. This was my second trip there and I plan to return for another. Josh was extremely helpful
• Gretchen (6/5): - The property was okay, but I just didn't like to have children in area where they not supposed to be.
• Estrada (2/5): - I reserve all inclusive when arrive they said no, u must paid for food, $1500 pesos per day per adult. When I leave I must paid an extra $350 or 380 pesos aparently for security.???? Ufff.
• TeJenier (10/5): - Layout and pools were nice. Excellent service at dining options. Suite was nice and spacious. Tv was updated
• Samuel (6/5): - Got roofied by the pool bartender Orlando second day. But that’s mexico baby
• Sergio (8/5): - Good
• Inocencia Vazquez (8/5): - El hotel es bonito solo que hay un area en construcion y le da una vista un poquita desagradable pero hay que entender que esta situacion de remodelaciones suelen pasar y en un futuro tener mas areas de recreacion y mejores condiciones en hoteles, las habitaciones estan limpias y buenas condiciones el personal es atento y serviciales mi experiencia en este hotel fue buena pase unos dias agradables con mi familia en este lugar
• Rafael (2/5): - Old hotel
• Sergio (2/5): - The staff is very friendly and overral we love the hotel but this visit was horrible the elevator dropped us from the 2nd floor and we hit the ground hard and there was no medical attention provided all they did was upgrade our room for 1 night with a jacuzzi that was not even working anf the lights woulg go out every couple of hours.
• Tashawna (8/5): - The food can improve everything else is good.
• Sofia (10/5): - Very clean and great attention from all employees
• Carly (6/5): - It was ok 3 stars
• Borobriones (10/5): Excellent - Everything was wonderful all staff and customer was just what I expected thank to Emporio for all the support and helpful stay in this vacations ..!
• Jose (6/5): - I liked the beachfront access and the staff attention, in certain areas. There was only one a/c restaurant. The others have the same food, not very tasty. My room had a pipe burst during the night of our first stay, and a severe leak on the roof at the next day. Highly inconvenient. I do not recommend the hotel!
• Ana (10/5): - Nice place
• Claudia (10/5): - I love the view from my bedroom and the easy access to the pools and beach, however I will suggest to switch the breakfast buffet menu a little bit more often. The personal at the restaurant were very nice and friendly plus a good service as well .
• Cassie (6/5): - Not many food options, AC not the best & when we checked in, it wasn’t the cleanest. Hair was still in the bathroom & on walls. Power went out 2 times while there, other than that the staff is great & view is beautiful.
• Daylen (6/5): - Bars and Dining closed at odd times. Food was not good, we were sick the whole trip from the food.
• Sarika (4/5): - Don't book this place if you're from the USA. It doesn't have the convinces you're used to. Service is poor, rooms are old and moldy. Fabric Chairs and lamps have mold. We went to two different rooms, same thing. I am writing this review as it's midnight and I called about our ac not working around 9:30pm. No one has yet to come. We booked this place thinking it was a quick cheap get away as we needed something budget friendly, because this was a last minute trip. I wish I would have just bit the bullet and stayed somewhere nicer. It's 76 degrees or 26 for those in metric, in our room at the moment. We are very patient we called at 9 and then 11. Now it's 12 and I am in the lobby to ask about the air and they said it's totally broken. If they communicated this at 9pm when we originally called, we could have gone out and bought a fan. This place is a total mess. Also, from Aug there is seaweed so we had to head over to playa mujeres today, in order to to find a calm beach with no seaweed. I do recommend if you do end up staying here, to take the Ferry over to isla Mujeres and walking to beach club zama for the day. Safe Travels!
• Daniela (10/5): - Great!
• Inspire27356473976 (10/5): Great job - Great help finding restaurants and things to do. Very friendly and speaks good English Gave us good coupons for dinner and lunch
• Luciana (4/5): - I liked the housekeepers, they were quick and busy all the time but still everything around the building was dirty, I’ve been on one of the building in the middle, three stores, and I’ve been exactly to the third floor next to a kitchen and restaurant, was noise 24 hours from 24, and in last two days I found cockroaches on my room,even if I didn’t have any food on my room, absolutely disgusting. The main swimming pool was always dirty. I’ve been in 2012 to this hotel, when the name was Royal Mayan, that was the reason I booked twice this year, the first week in July I’ve been in another building and was just ok, a normal hotel, but this week in August made me decide that never again.
• Krishnappan (2/5): - The sea is full of weeds and cannot step in. Super dirty.
• Hugh (8/5): - Great location, way to many stairs.
• Casey (10/5): Loving my Cancun Vacay! - I had an awesome experience during my stay
• Rifet (2/5): - I wouldn't recommend it to anyone.
• Aleksandra (10/5): - Great place for family vacation, kids friendly!
• Patricia (8/5): - Nos gustaron las albercas muy bonitas, el bar y música en alberca dio buen ambiente, el edificio con elevadores y buen mantenimiento en jardines, muy buena atención de Mercedes en las balinesas nos hizo sentirnos cómodos, el buffet en desayuno y cena delicioso, fue buena experiencia la estancia en hotel Emporio
• Annie (6/5): - Overall a good experience, but with an important area for improvement. Overall, we had a good experience: the facilities are well maintained, the food and drinks are of good quality, and the amenities offered were enjoyable for the whole family. However, one aspect that really affected our comfort was the air conditioning. Both in the rooms and in most indoor areas, the temperature was noticeably high. This caused considerable discomfort, especially when trying to rest or spend time inside. It's definitely something the hotel should look into, as it significantly impacts the overall guest experience.
• Juan fernando (10/5): - Nice place to stay
• 529loria (10/5): Wonderful experience - Wonderful experience with Gabriel and Enrique, the bell hop staff. Also, Oswaldo the infinity bartender was incredible! I slipped and fell in the rain on the tile my second night, and the bell hops brought me ice at 3:30 am and then a security guard walked my daughter to a local pharmacy for my knee brace. Everyone was welcoming and took care of us. The place is being renovated a bit, but it has character and is so charming. I never got to leave due to my knee, but the staff and the views made it worthwhile! I also gained 10 pounds from the food! I should mention, they let us check in early and gave us the best room I’ve probably ever had as far as view.
• Alpesh (8/5): - The hotel and location was great. Room services are good as well. We like the resort. We would prefer to stay there if plan in future.
• Jamar (6/5): - The property wasn’t very clean
• Jennifer (6/5): - We stayed for 5 nights and basically just used it as a home base that we explored from. The all-inclusive portion was not worth it in the end for us due to the VERY limited food options and super slow bar service (too few bartenders to keep up with the crowd). There’s a breakfast/dinner buffet that has pretty good food, but was only open until noon and then reopened at 6:30pm. One weird thing is that the lunch buffet hours didn’t overlap with the breakfast buffet, so there’s an hour from 12:00-1:00pm that we couldn’t get food unless it was room service but that’s an additional fee. There were 2 restaurants that you need reservations for that are open only in the evenings. The Italian restaurant had great food and service. The steakhouse was extremely slow and missed some of our orders, didn’t refill our drinks, etc. even though it was not busy at all. We even tried it twice with the same results. It was disappointing. Our room was pretty clean but was super hard to keep cool and often smelled like sewer. We ended up buying a box fan when we were out one day and it made a HUGE difference in our sleep. Oh and the beach. This is not their fault of course, but it was full of seaweed this time of year. I mean FULL. We went to Isla Mujeres 3/5 days and it was absolutely beautiful everywhere we went. Overall I would say it’s good enough if using it as a landing spot at night, but skip the all-inclusive option and eat great food somewhere else.
• Sikiru Abiodun (8/5): - Construction on going
• Alok Kumar (10/5): - Great experience
• Brianna Lynn (2/5): - Worst Hotel Experience – Do Not Recommend From the moment we checked in, the stay was terrible. The first room was dirty, smelled awful, and even had mold on the bedding. Also, the toilet didn’t flush, and bathroom door didn’t close… so we called the front desk. After some time, they moved us to another room that—unfortunately—smelled just as bad. The odor of mold was overwhelming, and we had to request air freshener spray every night just to tolerate the space. The manager refused to issue a refund so we could move to another hotel, and despite Expedia also trying to negotiate at least one night’s refund, the manager again refused. The property was also under construction, which was never disclosed before booking—a very unpleasant surprise. The only positive part of the stay was the concierge, Joshua, who genuinely tried his best to accommodate us despite the poor maintenance and management decisions. I would never recommend this property to anyone. The conditions, smell, and management’s refusal to address serious issues made this one of the worst hotel stays I’ve ever had.
• Kadeem (10/5): - The hotel was awesome! It was super clean, well maintained and great food. The staff was extremely friendly and helpful. I would definitely recommend anyone going. I also have to mention it was family friendly!

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