The Royal Cancun All Suites Resort
Location: Kukulcan Boulevard Km 4.5 Hotel Zone, Cancun, QROO, 77500, Cancun, MX
Star Rating: 4 Stars
Property Type: Resorts
About this Property
Discover the ultimate escape at The Royal Cancun All Suites Resort, where luxury meets stunning beachfront tranquility.
Relaxation and Wellness
Indulge in rejuvenating massages, body treatments, and facials to unwind completely. Enjoy not one, but two outdoor swimming pools, outdoor tennis courts, and a well-equipped fitness center to refresh your body and mind.
Gourmet Dining Experiences
Delight your palate with flavorful American cuisine at La Palapa Restaurant, or dine in the comfort of your suite with room service. As the sun sets, sip refreshing cocktails at the beach bar or one of our four lively lounges.
Spacious Comfort
Each of the 201 air-conditioned suites features a full kitchen, plush pillowtop beds, and private balconies to soak in the serene surroundings. High-speed wireless internet and 32-inch LCD TVs keep you entertained and connected throughout your stay.
Book your getaway today and experience paradise at The Royal Cancun All Suites Resort!
Important Information
- Up to 2 children 3 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
- Only registered guests are allowed in the guestrooms.
- Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.
- No pets and no service animals are allowed at this property.
- Contactless check-in and contactless check-out are available.
Policies
Check-in: 04:00 PM - 12:00 AM
Check-out: 11:00 AM
Amenities & Facilities
- Boat tours nearby
- Fitness facilities
- Paddleboard on site
- Free bicycles on site
- Arcade/game room
- Free WiFi
- 24-hour front desk
- Terrace
- Garden
- Luggage storage
- Concierge service
- Wheelchair accessible
- Elevator
- Fitness facilities
- Supervised childcare/activities
- ATM/banking
- Gift shops or newsstand
- Shopping on site
- Golfing nearby
- Arcade/game room
- Multilingual staff
- Porter/bellhop
- Smoke-free property
- Wedding services
- Pool umbrellas
- Ecotours nearby
- Grocery/convenience store
- Tours/ticket assistance
- Free area shuttle
- Snack bar/deli
- Free bicycles on site
- Basketball on site
- Playground on site
- Sailing on site
- Snorkeling on site
- Tennis lessons on site
- Volleyball on site
- Free self parking
- Computer station
- Beach umbrellas
- Beach sun loungers
- Pool sun loungers
- Beach towels
- Beach volleyball on site
- Beach yoga on site
- Boat tours nearby
- Children's club (surcharge)
- Internet access
- Walkway to water
- Children's games
- Water sports equipment
- Wheelchair-accessible spa
- Wheelchair-accessible pool
- Paddleboard on site
Rooms Available
-
Master Villa, 2 Bedrooms, 2 Bathrooms, Kitchen, Resort View - Bed and Breakfast
1 King Bed, 2 Double Beds and 1 Double Murphy Bed
1456-sq-foot room, balcony/patio with resort views
Layout - 2 bedrooms, living room, and dining area
Relax - In-room massage available
Internet - Free WiFi 25+ Mbps
Entertainment - 32-inch LCD TV with cable channels
Food & Drink - Kitchen with refrigerator, stovetop, oven, and microwave
Sleep - Pillowtop bed, premium bedding, a down duvet, blackout drapes/curtains, and bed sheets
Bathroom - 2 bathrooms, bathtub or shower (deep soaking bathtub available in some rooms)
Practical - Laptop-compatible safe, iron/ironing board, and desk; cribs (free) available on request
Comfort - Air conditioning
Need to Know - Limited housekeeping
Non-Smoking
Room is accessed via exterior corridors
Max Occupancy: 6 (6 Adults)
- Coffee/tea maker
- TV
- Telephone
- Air conditioning
- Hair dryer
- Refrigerator
- Desk
- Microwave
- Dishwasher
- Private bathroom
- Kitchen
- Wardrobe or closet
- Oven
- Stovetop
- Free Local calls
- Premium bedding
- Room service
- Access via exterior corridors
- Blackout drapes/curtains
- In-room massage available
- Separate dining area
- Free WiFi
- Down comforter
- Pillowtop mattress
- Deep soaking bathtub
- Separate living room
- Balcony or patio
- Free cribs/infant beds
- Bedsheets provided
- Window screens
- Freezer
-
Villa, 2 Bedrooms, Kitchen, Resort View - Bed and Breakfast
1 King Bed, 2 Twin Beds and 1 Double Murphy Bed
968-sq-foot room, balcony/patio with resort views
Layout - 2 bedrooms, living room, and dining area
Relax - In-room massage available
Internet - Free WiFi 25+ Mbps
Entertainment - 32-inch LCD TV with cable channels
Food & Drink - Kitchen with refrigerator, stovetop, oven, and microwave
Sleep - Pillowtop bed, premium bedding, a down duvet, blackout drapes/curtains, and bed sheets
Bathroom - Private bathroom, bathtub or shower (deep soaking bathtub available in some rooms)
Practical - Laptop-compatible safe, iron/ironing board, and desk; cribs (free) available on request
Comfort - Air conditioning
Need to Know - Limited housekeeping
Non-Smoking
Room is accessed via exterior corridors
Max Occupancy: 5 (5 Adults)
- Coffee/tea maker
- TV
- Telephone
- Air conditioning
- Hair dryer
- Refrigerator
- Desk
- Microwave
- Dishwasher
- Private bathroom
- Kitchen
- Wardrobe or closet
- Oven
- Stovetop
- Free Local calls
- Premium bedding
- Room service
- Access via exterior corridors
- Blackout drapes/curtains
- In-room massage available
- Separate dining area
- Free WiFi
- Down comforter
- Pillowtop mattress
- Deep soaking bathtub
- Separate living room
- Balcony or patio
- Free cribs/infant beds
- Bedsheets provided
- Window screens
- Freezer
-
Run of the House
1 King Bed, 2 Twin Beds and 1 Double Murphy Bed
Features a private balcony/patio
Layout - 2 bedrooms, living room, and dining area
Relax - In-room massage available
Internet - Free WiFi 25+ Mbps
Entertainment - 32-inch LCD TV with cable channels
Food & Drink - Kitchen with refrigerator, stovetop, oven, and microwave
Sleep - Pillowtop bed, premium bedding, a down duvet, blackout drapes/curtains, and bed sheets
Bathroom - Private bathroom, bathtub or shower (deep soaking bathtub available in some rooms)
Practical - Laptop-compatible safe, iron/ironing board, and desk; cribs (free) available on request
Comfort - Air conditioning
Need to Know - Limited housekeeping
Non-Smoking
Room is accessed via exterior corridors
Max Occupancy: 6 (6 Adults)
- Coffee/tea maker
- TV
- Telephone
- Air conditioning
- Hair dryer
- Refrigerator
- Desk
- Microwave
- Dishwasher
- Private bathroom
- Kitchen
- Wardrobe or closet
- Oven
- Stovetop
- Free Local calls
- Premium bedding
- Room service
- Access via exterior corridors
- Blackout drapes/curtains
- In-room massage available
- Separate dining area
- Free WiFi
- Down comforter
- Pillowtop mattress
- Deep soaking bathtub
- Separate living room
- Balcony or patio
- Free cribs/infant beds
- Bedsheets provided
- Window screens
- Freezer
-
Villa, 2 Bedrooms, Kitchen, Resort View - Up to 5 people - Room Only
1 King Bed, 2 Twin Beds and 1 Double Murphy Bed
969-sq-foot room, balcony/patio with garden and resort views
Layout - 2 bedrooms, living room, and dining area
Relax - In-room massage available
Internet - Free WiFi 25+ Mbps
Entertainment - 32-inch LCD TV with cable channels
Food & Drink - Kitchen with refrigerator, stovetop, oven, and microwave
Sleep - Pillowtop bed, premium bedding, a down duvet, blackout drapes/curtains, and bed sheets
Bathroom - Private bathroom, bathtub or shower (deep soaking bathtub available in some rooms)
Practical - Laptop-compatible safe, iron/ironing board, and desk; cribs (free) available on request
Comfort - Air conditioning
Need to Know - Limited housekeeping
Non-Smoking, renovated in 2013
Room is accessed via exterior corridors
Guests who book this room type will not have free access to all property facilities
Max Occupancy: 5 (5 Adults)
- Coffee/tea maker
- TV
- Telephone
- Air conditioning
- Hair dryer
- Refrigerator
- Desk
- Microwave
- Dishwasher
- Private bathroom
- Kitchen
- Wardrobe or closet
- Oven
- Stovetop
- Free Local calls
- Premium bedding
- Room service
- Access via exterior corridors
- Blackout drapes/curtains
- In-room massage available
- Separate dining area
- Free WiFi
- Down comforter
- Pillowtop mattress
- Room type does not include complimentary access to all property facilities
- Deep soaking bathtub
- Separate living room
- Balcony or patio
- Free cribs/infant beds
- Bedsheets provided
- Window screens
- Freezer
-
Villa, 2 Bedrooms, Kitchen, Beachside - Bed and Breakfast
1 King Bed, 2 Twin Beds and 1 Double Murphy Bed
968-sq-foot room, balcony/patio with beach views
Layout - 2 bedrooms, living room, and dining area
Relax - In-room massage available
Internet - Free WiFi 25+ Mbps
Entertainment - 32-inch LCD TV with cable channels
Food & Drink - Kitchen with refrigerator, stovetop, oven, and microwave
Sleep - Pillowtop bed, premium bedding, a down duvet, blackout drapes/curtains, and bed sheets
Bathroom - Private bathroom, bathtub or shower (deep soaking bathtub available in some rooms)
Practical - Laptop-compatible safe, iron/ironing board, and desk; cribs (free) available on request
Comfort - Air conditioning
Need to Know - Limited housekeeping
Non-Smoking
Room is accessed via exterior corridors
Max Occupancy: 5 (5 Adults)
- Coffee/tea maker
- TV
- Telephone
- Air conditioning
- Hair dryer
- Refrigerator
- Desk
- Microwave
- Dishwasher
- Private bathroom
- Kitchen
- Wardrobe or closet
- Oven
- Stovetop
- Free Local calls
- Premium bedding
- Room service
- Access via exterior corridors
- Blackout drapes/curtains
- In-room massage available
- Separate dining area
- Free WiFi
- Down comforter
- Pillowtop mattress
- Deep soaking bathtub
- Separate living room
- Balcony or patio
- Free cribs/infant beds
- Bedsheets provided
- Window screens
- Freezer
-
Villa, 2 Bedrooms, Kitchen, Beachside - Up to 5 people - Room Only
1 King Bed, 2 Twin Beds and 1 Double Murphy Bed
968-sq-foot room, balcony/patio with beach views
Layout - 2 bedrooms, living room, and dining area
Relax - In-room massage available
Internet - Free WiFi 25+ Mbps
Entertainment - 32-inch LCD TV with cable channels
Food & Drink - Kitchen with refrigerator, stovetop, oven, and microwave
Sleep - Pillowtop bed, premium bedding, a down duvet, blackout drapes/curtains, and bed sheets
Bathroom - Private bathroom, bathtub or shower (deep soaking bathtub available in some rooms)
Practical - Laptop-compatible safe, iron/ironing board, and desk; cribs (free) available on request
Comfort - Air conditioning
Need to Know - Limited housekeeping
Non-Smoking
Room is accessed via exterior corridors
Guests who book this room type will not have free access to all property facilities
Max Occupancy: 5 (5 Adults)
- Coffee/tea maker
- TV
- Telephone
- Air conditioning
- Hair dryer
- Refrigerator
- Desk
- Microwave
- Dishwasher
- Private bathroom
- Kitchen
- Wardrobe or closet
- Oven
- Stovetop
- Free Local calls
- Premium bedding
- Room service
- Access via exterior corridors
- Blackout drapes/curtains
- In-room massage available
- Separate dining area
- Free WiFi
- Down comforter
- Pillowtop mattress
- Room type does not include complimentary access to all property facilities
- Deep soaking bathtub
- Separate living room
- Balcony or patio
- Free cribs/infant beds
- Bedsheets provided
- Window screens
- Freezer
-
Master Villa, 2 Bedrooms, Kitchen, Resort View - Up to 6 people - Room Only
1 King Bed, 2 Double Beds and 1 Double Murphy Bed
1455-sq-foot room, balcony/patio with resort views
Layout - 2 bedrooms, living room, and dining area
Relax - In-room massage available
Internet - Free WiFi 25+ Mbps
Entertainment - 32-inch LCD TV with cable channels
Food & Drink - Kitchen with refrigerator, stovetop, oven, and microwave
Sleep - Pillowtop bed, premium bedding, a down duvet, blackout drapes/curtains, and bed sheets
Bathroom - 2 bathrooms, bathtub or shower (deep soaking bathtub available in some rooms)
Practical - Laptop-compatible safe, iron/ironing board, and desk; cribs (free) available on request
Comfort - Air conditioning
Need to Know - Limited housekeeping
Non-Smoking
Room is accessed via exterior corridors
Guests who book this room type will not have free access to all property facilities
Max Occupancy: 6 (6 Adults)
- Coffee/tea maker
- TV
- Telephone
- Air conditioning
- Hair dryer
- Refrigerator
- Desk
- Microwave
- Dishwasher
- Private bathroom
- Kitchen
- Wardrobe or closet
- Oven
- Stovetop
- Free Local calls
- Premium bedding
- Room service
- Access via exterior corridors
- Blackout drapes/curtains
- In-room massage available
- Separate dining area
- Free WiFi
- Down comforter
- Pillowtop mattress
- Room type does not include complimentary access to all property facilities
- Deep soaking bathtub
- Separate living room
- Balcony or patio
- Free cribs/infant beds
- Bedsheets provided
- Window screens
- Freezer
Guest Reviews
- Benjamin (10/5): -
- humberto (9/5): -
- Eltikocr (10/5): Buenos lugar para descansar y pasarla bien. - Las habitaciones tipo suite gigantes, la comida estaba buena. Todo muy bien en general. El punto negro en la hoja en blanco lo puso la chica flaquita de recepción, vanesa creo, el primer dia me pareció intipatica pero igual pensé q podía haver tenido un mal dia como a todos nos puede pasar pero el último dia estaba hasta peor de actitud. De verdad lo único malo del lugar y lo peor es q es lo primero q vemos y lo último también. Patricia en piscina y Victor en restaurante muy bien!!! Muchas gracias.
- Resort44097519990 (10/5): Cancun family vacation 2026 - My 4 year old son greatly enjoyed going to the kids center everyday and making crafts with Paola and Corina! They were so good with him and made sure he had a lot of fun playing in there.
- yanakO1690JB (10/5): Quiet and family friendly resort - Very family friendly resort, staff were so accommodating and kind to our toddler. The resort was quiet and perfect for our relaxing vacation. The beach is calm no big waves. I wish there were more food options but going to the sands for more variety is always an option and included in the all inclusive option.
- mtnhome (10/5): PERFECT! Another wonderful trip. - Royal Cancun is always wonderful. I've been a member for 40 years and a main attraction is employees. Many of them have been there for years. Reynaldo at the front, always helpful and cheerful, remembers us every time. Bartenders-Pedro, Carlos, Antonio, Eder, Darwin, Angel, they're all great. Holiday Inn has made a few changes that aren't too great, but we still love coming twice a year!
- Flavia (10/5): - Todo muy hermoso! Muy buena atención, las comodidades de la habitación son muy amplias! Todo hermoso
- Excursion298993 (10/5): Great experience and amazing service - We had an amazing time at this resort, the staff was attentive and so friendly, especially Angel at the beach bar. The room was clean and updated, room service was great and extremely meticulous. I only have a few negatives, I wish they had a few more things for toddlers, my son (3) was too young for the kids activity center. Also the noise from the resort next door was extremely loud until late hours, we could barely sleep, not their fault but just something to note. Also, the sister resort was a let down, the toddler water park was closed for repairs and all the chairs at the pool were already reserved so there was nowhere to sit, but this made us very happy that we choose The Royal Cancun. The food was also very good, especially our meals at La Trattoria. We will definitely be back!
- TPB75080 (10/5): Small and Laid Back - A small and laid back resort with attentive staff and better food than at larger resorts. Suites are large for 2, comfortable for 4. Located in a bay, the water is clear, calm and free of seaweed. Highly recommend.
- Andrew (5/5): Wasn't bad. Won't be returning - The hotel has a good enough set up. The pools are good and some of the extra activities are very good, for example the tennis courts. The biggest annoyance was sitting at a desk for an hour after check in so the staff could try to convince us to attend a 90-minute presentation to sell us a timeshare. We have two young children who just want to play in the pool and enjoy the sun. Not sit there wanting to be convinced to sign up for the presentation and even less likely to want to actually sit through it. The all inclusive is limited in terms of the drinks available and there seemed to be discrepancies between bars on what was or wasn't covered. Having been on all inclusive vacations in Mexico before, this one didn't meet the high standards set by others in and around Cancun.
- marjon (8/5): - Fijne suites en heel goed eten
- Jeymi (10/5): - The food and the location
- catherinelZ155RR (10/5): A great week in Cancun! - The Royal Cancun is a treasure nestled among the high rises and hustle bustle of Cancun. We love the quieter atmosphere, the intimacy of the place, and meet friends there every year. Highly recommend!
- Mobayode (9/5): -
- Elaine Cristina Viana (10/5): My stay was absolutely amazing, the best experience. - Perfect, every small thing was well preserved and absolutely comfortable. None
- kelly (9/5): -
- Ester (10/5): - L' appartement très beau, la propreté, le restaurant sur la plage
- RichardN287 (8/5): Disappointing food options. - Room was good. Activity staff was great as usual, other staff members as well. The rolling food carts were a nice addition. We heard that the tables by the beach bar were a new dining option for dinner. We checked the menu, and it looked all right. We went to a table about 6:15. We were the only ones there except for a few people having drinks in their swim suits. The only waiter was the bartender who had served us drinks a couple of hours ago. No napkins or silverware was on the table. We asked if this was a restaurant, and the waiter said that it was. We placed our order. It arrived in a while, brought to us by the guy doing the grilling. Still no silverware and napkins, so we asked for them. Then we had to ask for salt and pepper. Finally, we asked for butter for our baked potatos. The waiter left and came back and said that there was no butter. I asked if this was a restaurant and he said "no." We have had a few bad experiences dining at Royal Resorts, but this was the worst ever. It was an embarrassment. We were the only customers while we were there. Here is what I cannot understand. Royal Resorts has been in business for 50 years, Holiday Inn probably far longer than that. In all that time, why can't anyone figure out how to run a restaurant at the resorts with good atmosphere, good service, good food and something that exceeded expectations rather than disappointed? As an owner, we are disgusted with the food scene at our resorts. It once was very good, not spectacular. It has continuously declined since the early years, and the only people who eat there are the all inclusive people because they have to. Please hire someone who can make our restaurants desirable again.
- nbs115 (10/5): Quaint, Relaxing, Feel at Home Resort - Quiet, relaxing resort with excellent staff starting with the bellman, Reynaldo, on arrival. Rooms and amenities are more than adequate, with all kitchen appliances needed. Villas are cleaned daily and the report grounds are immaculate maintained. However, the living room furniture is very uncomfortable and needs replacement. The convenience store has a lot of groceries and other items, including beer and liquor There are a few pharmacies/drug stores nearby. We do not do the all inclusive as there some outstanding restaurants in the Hotel Zone (i.e.: Puerto Madero and Harry’s) specializing in Italian, seafood and steak. Ubers are available and reasonably priced.
- joseph shu chen (9/5): - Friendly vibe. Excellent staff including restuarant staff and Cristobal at tour desk. Some lighting problem. Quickly fixed but recurred next evening. Nothing to ruin our stay.
- jasonpE8014NL (10/5): Great time in Cancun. - Awesome time. Did a kayak tour with Alex from the activities group. Went through the mangrove trees in the canal. Was a great day
- calebcY3368MF (10/5): Great small cosy safe family place with suites - Near perfect for my spry 85 year old mother, me (60 year old dad) and 11 and 13 year old kids meeting there from New England and New Mexico. Having a two bedroom suite on the beach for this price with food and drink was amazing. But best for us was being very close to a flat beach and a calm bay. We're not there for the food, it's fine, but it's not the ponit for us. But the kids loved being able to eat when they wanted independently, as much as they wanted, including room service. Snorkling on the pier had fish. Thomas Moore is fine for snorkling, scuba, etc. The Sands resort was also fun and included, with a nice big wave ocean, but we liked our little Royal Cancun better. Kids were safe on their own. If you're looking to party, or for lots of families, not so much, there's a lot of retired folks who own I think, but there were enough to get a nightly beach soccer game going for the kids. Our 3rd story room was quiet facing the kids pool and sunset. The people are friendly. We went twice so far. Grips? Not many. Bring an HDMI cable to hook up a laptop if you want streaming. Get sunblock and stuff in town, we took an Uber to Wallmart for some supplies. Personally I'd prefer less wait staff I feel pressured to tip a little, but it's not much pressure and I also don't need maid service every day or so much choice in food.
- JOSE ANTONIO (9/5): Excellent locations and good service - Excelente location and good service
- 321kristae (6/5): Great for families - We have been several times. We love the proximity and easy access to the beach but each year the sea grass seems to get worse. We have found quite a bit of trash floating. The room layouts are perfect for a large family. Bring slippers the tile gets cold o. Your feet. We loved the kayak and bike tour very fun. Kids club is also awesome and friendly. We never had issues getting a beach chair. We enjoyed taking the shuttle to the sands for a more active scene and water park but we are glad we stay at the royal.
- dizzygurl0423 (10/5): Glorious Vacation Memories - Beautiful Royal Cancun Resort. The ambiance is fantastic and the unit is beautiful and large. It provides all the amenities of home. Such a great value and offers the perfect vacation experience!
- Romuald (8/5): Pas mal - Le plus grand sont les chambres qui sont des mini appartement avec deux chambres, salon, cuisine, la plage est adapté aux enfants ainsi que la piscine. La possibilité d’aller au Royal sands qui d’ailleurs à de meilleur restaurant et installation en terme de piscine. La partie restauration est limitée, un buffet avec peu de choix le matin et soir, le midi uniquement à la carte. Il manque également une plus grande air de jeu enfant et l’hotel n’est clairment pas animée.
- alexzL8236UD (6/5): 10/10 except for the ocean filled with seaweed. - Everything was amazing, except for the water. Its like... having a Michelin star chef cook you dinner, but there's a hair in the meal....Food buffet was awesome, the staff awesome, the pool was awesome, but the reason we came here was for the beach, the ocean water. It smelled bad because this facility doesn't clean the seaweed. The resort to the left and right cleaned their seaweed every other day. It smelled really bad at the beach, and the water was unswimable. We had to go to the other resort beaches to enjoy. Just as an fyi. Everything else was great.
- Fabrizio (10/5): -
- 528karik (10/5): Great space for family of 6 - My family just got back from Royal Cancun and we enjoyed our stay. We stayed in a 2 bed, 2 bath villa which was spacious and clean, perfect for a family of six. Both pools were great and there were lots of things to do at the resort like kayaking, tennis, etc. The resort was quieter than what we are used to but it was still great. The ocean was nice and calm perfect for young kids, but there were some weeds. The food at the restaurants was delicious, but the buffet was just ok, not as much selection as we are used to. Overall a great experience.
- Michael (8/5): Very good all-inclusive, good value for the money - We had a very spacious two bedroom suite, well equipped kitchen. Two nice pools and nice beach. We were on the all-inclusive option and with that option we were allowed to visit their larger sister Royal Sands Resort. They supply a free shuttle between the resorts. The Royal Cancun had one a la carte restaurant, and the Royal Sands had two a la carte restaurants. Between the two resorts you get a lot of great food options, four pools, and two beaches. Some pressure during check-in to attend their timeshare-type presentation. The resort is actually a Holiday Inn Vacation Resort that has members. We were all-inclusive with red wrist bands, but we had to give our room key and sign a tip receipt for every drink and meal during the stay. It was kind of annoying, given we had wrist bands, and already giving cash tips. They offer room service, which we tried once but opted to cancel because it was taking a very long time, (close to an hour).
- Azad (9/5): - Location Food wasn't diverse. No European or Mediterranean food in the menus.
- Guest (10/5): -
- 49sierrac (10/5): Perfect budget friendly family location - Great family friendly facility. Carlos was extremely helpful the entire stay, despite what other reviews said we did not experience any pushy sale tactics. I feel the tour was very informative as we would have missed half the amenities without. It was nice to stay at the smaller quiet resort but still get to experience Royal Sands amenities. The food at Royal Cancun was alright, we like more traditional Mexican food and bold flavor but can understand how serving a variety of people of all ages and backgrounds it’s hard to please all. The Italian restaurant was lovely and our visit to Royal Sands Sisal Hacienda was outstanding. The grounds were very clean and the family suite was exceptional for our group of 6 (2 stories, master suite upstairs) The resort is a 10 minute walk to the ferry, nearby taxi and overall convenient location.
- rebeccalE3019VC (10/5): Great family vacation - Excellent small hotel compared to the metropolis of the other hotels. the gardens are beautiful and the hotel feels very authentic. the lobby looks a little outdated but the rooms are spacious for a family of 5. I really loved the food, great to order a la carte and buffet and the cocktails were good. The staff were very friendly and attentive. Good safe location. The negatives of the hotel, is that there are a lot of time share holders who disregard the rules of saving sunbeds and playing music. The towels are supposed to be removed if left unattended for an HR. But this did not happen. However we did always manage to find a sunbed, but frustrating they seemed to rule the roost. The noise from the Breathless hotel was loud and kept us up. The only day they don't play music is Monday which was a relief! Overall, a lovely hotel and glad I picked it
- H9876PHyuris (10/5): Great location and staff - Great location, staff, food, and beach for a family vacation. The site and surroundings are always clean and well-maintained. Nice pools and bars.
- cathyffr (10/5): Another great stay at the Royal Cancun! - We have been members of the Royal Resorts for many many years. After the Islander closed we started going to the Royal Cancun. Love the smaller resort and sitting at the beach all day. The water is amazing. Food was great, the breakfast buffet was my favorite. People were wonderful, rooms are clean and comfortable. Our group ranged in age from 24 - 80 and everyone had a fabulous time. I can't wait to go back!
- R4395FGjoanneg (10/5): A little slice of paradise - Beautiful clean resort. Meticulously maintained. Very friendly helpful staff. All inclusive dining was very good. Very relaxed atmosphere. Family friendly.
- Pdrum07 (10/5): Would highly recommend - The resort was very nice and villas were large. We had a 2 bedroom. The only thing I was not a fan of was having the master bedroom upstairs, but most people would like that seperation. The guest room had 2 fullsize or queen size beds and the living room had a pull down bed which was awesome. We had a view of the street and the water across from the street, the views were beautiful. My only complaint about the beach was the seaweed. There were a couple of days that to get to the water you had to walk through gross seaweed, squishy seaweed that was inbeded in sand, and bugs, could have just been that time of year where the seaweed washes up like that. The area roped off for swimming is very safe and was never over our heads. We snorkled right there at the resorts beach and saw barraudas, a couple stingrays that blend into their grassy area in the water, angle fish, and some other fish. The resort offers paddle boards, kayaks, tennis, basketball hoop, volleyball (beach and a smaller net in the water), beach towels, and a few other things free for guest usage. We went to their market the first night since we got in late and bought a large jug of water, and it was a good price. I felt very safe there. To get into the resort there is a gate you have to show your room card, or if using a taxi/tour guide they have to tell them who they are there to pickup and they phone ahead to the building.
- Lmvonderhaar (9/5): The Royal Cancun All-Suites was perfect for our 3 generation family gathering! - The food was great - we enjoyed the different food themes (Mexican was our favorite). The room was comfortable, as were the beds and linens. Everything was clean and the staff were friendly and helpful. Loved it! not a fault of the resort, but there isn't a lot of room for a beach walk
- Leziana Goveia da Silva Teixeira (10/5): Conforto - Lugar maravilhoso, Limpeza excelente
- 243liahb (2/5): Very Disappointed - Staff are angry unhappy people, no matter how much we tipped nothing changed. They ignore you and avoided serving us and others around us at all costs. Even when you do get someone to help you it’s like you’ve been a huge inconvenience to them and good luck getting them to return. Reservations are a beast to get. Windows to rooms are not sound proofing at all so street/outside noise kept us up a lot despite using white noise sound. The concierge woman named Laura was the most unpleasant human being I’ve ever met. Hung up on us in the middle of our call, she was super irritated on every phone call(we had called twice two separate days thinking it was just not a good day for her but nope she’s just mean). Mattress was so old and worn out so I could feel all the springs and bars in the mattress giving me extreme back pain. To say we were extremely disappointed would be an understatement in our stay. Sad for my sister whose trip this was for her 18th bday.
- lantzryan (10/5): Fantastic Family Getaway at Royal Cancun! - We just got back from an amazing week at Royal Cancun with my wife and our two boys, and it was exactly what our family needed. From the moment we arrived, the resort felt welcoming and well-run. The beach was beautiful — soft sand, calm water, and plenty of loungers. The boys spent hours in the pools and kids club while my wife and I actually got to relax. The all-inclusive food was surprisingly good (especially the Mexican and Italian restaurants), and the staff was genuinely friendly and attentive. What we loved most was how family-friendly everything felt. There were activities for the kids, but also quiet spots for us to unwind. The rooms were clean, modern, and spacious, and the nightly entertainment was fun without being over-the-top. We left feeling recharged and already talking about coming back. If you’re looking for a stress-free, fun vacation with kids, Royal Cancun is a winner. Highly recommend! — Ryan Lantz & Family
- maileep2016 (8/5): Overall good but needs updated - Pros * Quiet (almost too quiet with no music) * Easy to get pool & beach chairs despite people playing the put your talent on a chair game * Food variety are plenty on buffet with a different theme each night. I would say the food was good. * Shallow clear water with volleyball net * Upon check in they gave us free organic sunscreen, bug repellent, & aftercare lotion. * 2 bedroom/2 bathroom (pool view) room was HUGE. Master upstairs. Kids had downstairs bedroom with 2 full beds & a Murphy bed in the livingroom. Perfect for our 3 boys. (Outdated but the huge room makes up for it). Big balconies with chairs, table, towel rack * Despite reserving a “resort view” we got a “pool view” as listed on our receipt. Which actually was a beach view (not beach front) - pleasantly surprised with this upgrade * A/C worked fine. I unit upstairs & 1 downstairs * Shampoo & conditioner are organic & work fine but you may want to bring your own * Full kitchen with water, sodas, & beers refilled daily. * Bath towels were good * Hot water & water pressure in shower were great * Service is pretty good & friendly * Holiday Inn JUST bought them as of April 2026 so maybe updates are coming * Swim up bar & beach bar available. Also a bar next to Italian restaurant Cons * Seaweed on beach is never cleaned up but sand was raked 1x on Saturday. Have to walk through 6” deep seaweed to get into water * No waves: go to the sister resort for bigger beach & waves * No water sports on Saturday * No free shuttle on Saturday * Towel hut is by tennis courts furthest from beach * Tried to push timeshare presentation on us 2x * Non timeshare members can’t make dinner reservations except for the day of * Only one nice restaurant available (unless you go to sister property) * My 3 teenage boys were ok since they had each other but not a lot for them to do. They did play basketball. Weren’t allowed tennis since they all did not have tennis shoes (even though basketball court was basically on the same court). My kids liked the resort overall * Zero night life (which was fine for us)
- 581eliag (8/5): Great accommodations, come and rest! - Rooms are amazing! The Villa is a two-story unit that can fit 6 people. Balconies in the rooms and living room. Full kitchen. Spotless. Staff is warm, eager to help. Water activities on-site with Thomas More, with a lot of options to enjoy. Atmosphere is to rest, so don´t pretend to attend to a party on site. I thing the resort could go an extra mile and clean the beach from sargazo at nights. Another resort guest said that is done at some beaches in USA.
- 568TomD (8/5): Cancun fun - Great 2 weeks, Renaldo (bellhop), Leticia (concierge) provided first class service. Restaurant service and hospitality also great. Proximity to hotel zone restaurants was also convenient. Gym is small but ok.
- bryces794 (10/5): Fun Family Trip at Royal Cancun! - We had an amazing time at the resort this week during our family’s spring break vacation.. One thing I’d highlight was how amazing Paola & Corina are who run the “kids club” at the resort; our kids did multiple activities at the kids club and likely was the highlight of their trip!
- geffreya2026 (10/5): Royal Cancun - Great place to stay in. Place was great and customer service as well. Facility bathroom was kept clean and all staff very attentive to the needs of the customers
- Cindy (4/5): - Location Not enough restaurants and food options
- Ale2999 (10/5): Simply lovely - Lovely location, lovely staff, lovely food. Simply a great experience for a family with kids (our kids are less than 10). The resort is quiet and not crazy allowing you to relax, extra safe and give you access to extra amenities at the sister resort the royal sands. This was our second visit there and we recognize questions a few of the staff indicating that they have good retention of their people.
- mjlowney (2/5): Extremely Disappointing “All‑Inclusive” Experience – Would Not Return - Our family stayed at The Royal Cancun from March 31–April 5 after not taking a family vacation in over three years. We chose this resort because it was advertised as family‑friendly and all‑inclusive. Unfortunately, this was by far the worst resort stay we have ever had—and we are very experienced travelers who have stayed at multiple all‑inclusive resorts in the past. From food and beverages to service, room quality, amenities, and overall hospitality, nearly every aspect of this stay fell far below expectations. Food & Beverage: The food quality was consistently poor. Buffets appeared to reuse leftovers from prior meals, some dishes were burned or inedible, and menu items were frequently unavailable. One additional‑charge restaurant served a rancid dish that we were still charged for. Room service routinely took an hour or more and often arrived incomplete. There were no grab‑and‑go food options, no in‑room snacks, and very limited beverages. Alcohol was unavailable before 11 a.m.—no breakfast cocktails, no beach drinks—and wine selections listed on menus were rarely available. We repeatedly had to purchase food and drinks ourselves at the convenience store, which completely defeats the purpose of an all‑inclusive resort. Service: Service was consistently unwelcoming and, at times, outright rude. We received no meaningful orientation at check‑in. On our first night, after a 12‑hour travel day with young children, we waited 30 minutes to be seated at the buffet and were then completely ignored—no water, no menu, no communication. Basic service recovery was nonexistent throughout the stay. We were even turned away from the beach bar at the posted opening time while other guests were being served. Room & Sleep: We paid for a premium two‑bedroom beachfront room, yet experienced multiple issues. The bathroom faucet leaked onto our belongings, there were bugs in the bathroom, and one bedroom door could not fully close due to poor room layout. Worst of all, our room was located next to an undisclosed adults‑only, club‑style resort. Extremely loud, inappropriate music started as early as 7:30 a.m. and continued late into the night, often past 11 p.m. Our children struggled to sleep, and it was impossible to relax or enjoy the patio. This location should absolutely have been disclosed in advance. Amenities & Activities: Many advertised amenities were either unavailable or poorly communicated. Kids Club activities were often unavailable or unposted. Beach service for all‑inclusive guests was essentially nonexistent. Although the resort advertises a long beachfront, only a small portion was actually maintained and usable. Access to the Sands Resort water slides was included, yet after navigating a complicated shuttle process and long travel time, we arrived to find the slides closed—with no prior notice. We also saved kayaking and paddleboarding for our last day, only to be told they are not allowed on Saturdays—again, with no posting or communication anywhere. Overall Impact: Because of how poor the experience was, we ordered off‑site food and even left the resort entirely for a day just to escape it—at a substantial added cost. This was supposed to be a relaxing family vacation, but instead it was stressful, frustrating, and disappointing from start to finish. This stay was not accurately represented as an all‑inclusive, family‑friendly resort. We would not return, would not recommend this property, and strongly suggest travelers look elsewhere—especially families expecting reliable service, good food, and basic transparency about amenities. We did our best to make sure the kids had fun, which as parents is the best we can do.
- Sand5013 (10/5): The staff is the best! - Haven’t been to our resort in about 18 years. Our villa has been updated and well taken care of. The employees/staff were all so amazing! Especially Jeremias, Vincente, and Carmen! I was looking at this visit be my last, but now I want to return every chance I get!
- NorthStar58495951277 (10/5): Perfect place for families with kids - This is the perfect place for families with kids, food was amazing and everything everywhere was super clean. My picky eaters were happy and ate the different options
- Vacation51453652605 (10/5): Great family vacation resort - Perfect location for a family vacation. Not for party goers, but perfect for young families. So many great amenities in a smaller resort with great pool and beach access.
- ANA MARIA (6/5): - Las instalaciones en general, el gimnasio y la playa No siento que fuera tan “todo incluido”, tomé un pan del buffet para comer en la piscina y me indicaron que no se podía.”, en general falta más atención. Tampoco me gustó tener que estar firmando cuentas por cada comida y presentando la tarjeta de la habitación. El servicio en restaurantes para pedir a la carta es muy lento. Si no pides la carta no te la muestran, me pasó en varias oportunidades, nunca me la enseñaron al desayuno y el último día vi que a unos americanos si se las daban
- Karen (7/5): It’s quite nice experience. The cleaning staff are awesome. For restaurants service is slow they should put up more rest - The beach was serene. Room Services took too long and less options of food and drinks.
- C1039NZkevins (2/5): Total rip off - Check in 4 pm Check out 11 am They have officially told us they do not care about our stay at all. Noon and 3 was hard they officially want to steal a day from us.
- dashonda45 (6/5): Enjoyable - It was ok . I will go back to Cancun . The buffet waiters to aggressive and rude. The sales person antonio told a few lies and promised things that didn’t happen as expected waste a whole day at the Sands and messed up our almost last day
- Ryan (10/5): Great stay for families! - The food was good quality, and there was plenty to do. The staff were helpful, and the rooms were very comfortable. Service could be a little slow at the restaurants.
- Griph (9/5): -
- Q5733LQmandyr (10/5): Fantastic family vacation - We recently stayed at this hotel as a family of four with young kids, and overall it was a fantastic experience. The rooms were amazing—spotlessly clean, very well maintained, and incredibly spacious. We opted for the ocean view, and it was absolutely worth it. Having that extra space to spread out made a big difference with kids, and the in-room kitchen was a huge bonus for easy meals and snacks. Having two separate bedrooms was especially amazing with young kids—it gave everyone their own space and made bedtime so much easier. It would honestly be hard to go back to a standard single-room setup as a family after this. The resort itself is a great size for families. While it can feel a bit confusing at first, it’s actually quite easy to navigate once you get the hang of it. After a day or two—or once you figure out the ground floor layout—it becomes very straightforward to get around, which made it manageable and stress-free with young kids. I was initially a bit concerned about the limited restaurant options. It was quite difficult to get a reservation at the Italian restaurant, as priority seems to go to timeshare owners. However, when we finally got in, the food was very good. The Palapa buffet ended up being a pleasant surprise—it had a different theme every night, offering great variety, and often featured live music, which added a nice atmosphere. It’s very casual dining, especially by the water where it can get cool in the evenings, so bring a sweater and don’t worry about packing anything too fancy. You can also order off the menu if the buffet doesn’t appeal, and everything we tried was consistently delicious. Room service was another highlight. While it can take a bit of time, you can order in advance, and the food always arrived hot and tasty, which was perfect for a quiet night in or slow, easy mornings. The pools were great—never too crowded, and we always managed to find chairs without any issue. They offer poolside lunch service with daily specials, and every meal we had there was excellent. The only downside at the pool was the service. Some staff members were outstanding—shoutout to Patricia, Leo, and Christian, who were always friendly, attentive, and hardworking. However, the overall poolside service was quite inconsistent. At times, servers would check in regularly and provide excellent service, while other times it was difficult to get anyone’s attention for long stretches. At times, it even felt like some servers went out of their way to avoid us, despite us being generous tippers, which was frustrating when trying to order food or drinks. We noticed a bit of inconsistency with service at the buffet as well, but overall it was mostly good. Many meals came with friendly and attentive service, and a couple of servers really stood out—Manuel and Jesus were fantastic, and we always loved being seated in their section. They made the experience even more enjoyable with their warm and welcoming approach. The beach was perfect for young kids—shallow, sandy, and very easy to relax while they played. It was never difficult to find chairs, and the swing set on the beach was a huge hit. In the evenings, it became a fun gathering spot where kids could run around and play together while parents enjoyed dinner nearby. As others have mentioned in reviews, this is a very laid-back resort. There isn’t a lot of nightlife or evening entertainment, so if you’re looking for a lively, high-energy atmosphere, this may not be the place. However, it is perfect for a relaxing, family-friendly getaway. Overall, we absolutely loved this resort. The accommodations, food, layout, and family-friendly atmosphere were all excellent. The only real drawback was the inconsistent service, which could vary quite a bit depending on who you encountered. That said, it wouldn’t stop us from coming back.
- F39JJgt (10/5): Royal Cancun - We had a great time! Rooms were clean, beds were comfortable. The staff were very helpful and accommodating. Food was a nice variety and quite tasty. Pools were clean and a nice temperature. Beach was great. Over all a great experience.
- toddy948 (10/5): 2nd trip to this resort and it didn't disappoint... again! - We stayed at the Royal Cancun in June 2025 and went again for Spring Break 2026. If you are looking for a relaxing hotel with a private beach and great amenities, then this place is what you are looking for. The rooms are extremely well appointed, the concierge and housekeeping services are excellent. We love this place!!!
- Geegeeforce (10/5): Royal Cancun is a great resort for families! - We just came back from an 8 day stay at Royal Cancun. This resort is older but very well maintained. The 2 bedroom and 2 bath unit is was a dream scenario for my family of 5 (2 floors, 1 room with king, 1 room with 2 queens and 1 murphy bed). Being an older resort, the construction is solid. No noise came in from the all adult hotel next door( deep bass during their all night parties). The atmosphere here is geared towards families. There are many older folks who have been coming to the same place for 20, 30, 40 years. Partiers should check out the resort next door. I can't complement the staff enough. They were all superb. Special shout outs go to the activity team- Alex, Charly and David. They were fun, helpful and overall just great people! The food was declicious. If you can't find anything at the buffet, you can order a la carte. They were very diligent with food allergies which we appreciated so much. The maid service was great- shout to Maria de Jesus. One downside was booking the specialty restaurants. It was impossible to get reservations before 8pm. I believe they prioritize the timeshare owners. If what I wrote is appealing, I would absolutely recommend this resort.
- 402kyliei (10/5): Great Activites and Staff - The activities at this resort are incredibly fun and truly offer something for everyone, no matter your age. Whether you're a kid, a teenager, or an adult, there’s always an exciting option to keep you entertained. What really stands out is the staff they are not only professional but also super friendly and energetic, which adds so much to the overall experience. Their enthusiasm makes every activity feel even more enjoyable and welcoming. Overall, this resort creates a fantastic atmosphere where guests of all ages can have a great time and make lasting memories.
- Nikkilincoln77 (8/5): Mexico feels like a second home - The atmosphere here was so relaxing. We usually go to the Royal Sands, which we also love, but didn't realize how much we would enjoy the slow, quiet environment this resort offered. The serving staff is next level. Talk with them! Get to know them. It's so worth it. They really made our vacation special.
- tstrachan2023 (10/5): Royal Cancun Resort - Safe, clean, a good location, on the beach. Lots of amenities available right @ the resort without going anywhere if you just want to chill.
- deaconk385 (2/5): Royal cancun is exactly what they say about the staff - This was one of the worst experiences ive ever had going to mexico, ive been going for the last 3 years and have gone to all the royal resort in the last 3 years. Never have i been disrespected and laughed at by front desk employees. We booked a year in advance and they put a note to give us a beach front hotel, we were not given that and on top of that they put us in a room we had to move out of the next day, currently in the worst room in the whole resort and its not stop blasting music from the hotel on the other side, gooluck!!! (Dont waste your money like we did)
- Adrian (9/5): We enjoyed our stay and would definitely recommend it to our family - I love the staff and the rooms were very spacious and clean. It didn’t have too many food captions I got a little tired of the same thing for lunch. I know we could have went to the sister hotel but with a 11 month only and a 3 yr old it was not possible
- karlagI1125KZ (10/5): Fabulous family friendly resort - The Royal Resort is an intimate family friendly resort that has fantastic staff, great rooms and beautiful grounds. Their activity staff are the best— tons of fun!
- beckiemunce (10/5): Quiet and relaxing family vacay - we travelled as a family of five and we really enjoy the small quiet feel of this resort. If you are looking for a big party, thisresort is not for you. The pools were a perfect temperature for the kids to swim all day. We felt very safe to let the roam around as they wish. The staff are lovely and very attentive and helpful. Carlos (the concierge) is particularly welcoming and friendly and helpful, even though he was not assigned to us. The food is delicious and I appreciate that you can do the buffet or order off the menu at all dinners. The rooms/villas have so much space and are spotless, comfy beds, all good. The only complaint would be as the resort got busier, it was harder to secure loungers on the beach even as an early riser. This seems to be a challenge at any resort. The beach had minima sagassum and perfect for young children to explore without the stress of big waves or strong rip tides. We had a great week!
- 504suzannaw (10/5): Amazing experience - I had an amazing experience at the Royal Cancun thanks to Carlos and David from the activity team! They are energetic, personable, and truly go out of their way to make sure everyone feels included. Their enthusiasm made all the difference, and they created such a fun and welcoming atmosphere. Thank you, Carlos and David, for making my trip so memorable!
- theresawW9907XI (10/5): Royal Cancun is amazing! - The resort is beautiful and spotless. The staff is hardworking and goes out of their way to ensure you have a wonderful experience. Our waiter Victor knew exactly what we wanted and made we sure we got it. David, the aqua fitness and Power Dance instructor was fabulous. Charly is an excellent dance instructor. I really enjoyed his Salsa and Bachatta classes. He goes out of his way to make guests feel included, even knowing many by name. He is very friendly and makes staying at the resort fun.
- M201VBtimt (10/5): So peaceful and fun! - So peaceful and fun! The activities are engaging and the staff is super friendly, supportive and fun! Special shout out to Alex for the Mangrove tours, Carols/Charlie for the dance lessons, pascual and Felix at the tennis courts. We enjoyed every moment!
- GUILLAUME (7/5): -
- Petr (9/5): - Smaller very nice resort, very clean beach.
- michaellT7835BE (10/5): Royal Cancun - Excellent facility. Well maintained. Excellent service.
- Miki (9/5): Best vacation - Cleanliness I want more activities
- Naseer (8/5): -
- T1094QSandreah (10/5): 10/10 would come again - This was a great experience. The resort was super nice and the staff were all super nice . There was one worker, David, who stood out among the rest. He was hosting the events an had a great bingo party and I feel it made them 10 times better. Shout out to David!!
- 279charb (6/5): Would not recommend to friends - We weren't given the whole 'luxury' all inclusive experience from the start. First impressions are everything- & this immediately felt/looked like a hotel upon check in. You aren't greeted with a smile & a drink like any other resort we've been to.. you're shuffled into a line up to a hotel desk with uninviting faces/attitudes. The service through the entire stay was mediocre at best. They were clearly understaffed at the pool & it took 30+ mins to even have a drink or snack brought over. Eder, the pool bartender had a poor attitude most of the time, until he saw the cash in my hand, that changed his tune immediately. The following day, no VIP treatment & he again seemed annoyed to be there. The food was also mediocre & the options are more limited than anywhere we've ever stayed. Service was incredibly slow at the restaurants as well. It is also odd that you can't get a mimosa or Bloody Mary to start the day... we are on vacation & got the all inclusive package for a reason. There is absolutely nothing to do after 9pm, not even a common area or entertainment of any kind. All of that is at the sister resort the Sands, which was at least a 15 min ride away. Overall definitely did not feel like a relaxing all inclusive. We would never recommend due to the poor service & attitudes of most staff. The only highlights of the stay were our immaculate room & the beautiful beach. Their rooms are huge & very clean. The beach was gorgeous & crystal clear. The prettiest water I've seen in Cancun. Thank goodness for the beautiful beach & weather we had. It saved the trip.
- Amanda (9/5): Tiempo PP ara relajarse - Muy variado y abundante Poca variedad de pan
- E7851HKkathyj (10/5): The Royal Cancun is charming - The Royal Cancun is a well maintained, beautiful, and clean property. The halls are quiet. Staff is helpful and courteous. Room service was prompt and and accurate. We have reserved a full week for next year.
- 682chadb (10/5): Always a 5 star in my Book! - What a great week. We loved our stay. A much needed vacation. Easy bus, cabs to get to nice dinners. Took the shuttle to the Sands one day for beach time. The cleaning, bell people, Maint and F&B Teams are awesome!
- 411janetu (10/5): Loved our stay! - Absolutely enjoyed everything about The Royal Cancun! The food, pools, views and staff were amazing! Would highly recommend.
- Jenny_and_Evan (10/5): Perfect Family Vacation!! 🏝️ - Our family had an incredible experience at the Royal Cancun! This was our second year and it was even better than the first. The rooms and grounds are immaculate- the 2 BR, 2 Bath Master Villa was so spacious and perfect for our family of 5. Ocean view could not be beat!The staff is friendly and professional (shout out to Corina in Kids Club and Sergio at Hacienda Sisal for making our experience extra special), the food was delicious and the activities were engaging and fun! We will definitely be back!
- K2West5 (8/5): First time visitor - Great quiet resort with amazing staff. Music from neighboring Breathless resort was very loud at night. The beach chair availability and people hoarding chairs is a major issue. The food is awesome and the swim up bar is fantastic. Older resort but well maintained.
- steelwheelsny (10/5): Still the gem of Royals. - The Royal Cancun continues to exceed expectations. This is unique gem nestled in the busy Hotel Zone offering true Mexican hacienda flavor and experience to your vacation. This is not my first visit here and will not be my last. The Villa's are beautiful, the property is just spectacular, the amenities are numerous and the staff are second to none. I highly recommend a stay at this resort at least once in a person's lifetime.
- Fabio (8/5): -
- Francesko A (10/5): - Alles war supergut. Wir haben uns sehr wohlgefühlt. Es gab nichts negatives!
- WiseAir (8/5): Good experience - Spacious rooms and friendly staff
- Rachel (9/5): Excellent relaxing and great vacation - Cleanliness and quality of everything was exceptional, very safe and friendly and staff in all areas were amazing That we only stayed for 6 nights, outside bar in the evening would be nice
- Younes (9/5): -
- Martin (7/5): Place for people without kids in extended stays that don't mind long waiting times and party vibe - The breakfast was good, on par with other similar properties in Cancun. We just has to wait like 20 minutes (and 2 reminders) to get coffee. And no jam anywhere to be seen. The beach was small but cozy and cute. The only problems are constant parties in nearby hotels and "party boats" passing by the property quite often. We really appreciated that the swimming pool was realtively warm so the children could stay for extended periods without freezing. We also appreciated that we got late checkout. We decided to check in before going to eat as we were told that the restaurant was open. When we came there we were told us that they were closing but that we could order room service (different menu). The food arrived one hour later. So we could have eaten somewhere else in the first place, but we felt we were "tricked" into eating there even if there was no food readily available (and the children were starving). Another downside was the huge party at the nearby hotel (we were on the outskirts of the resort, close to the other hotel) that lasted almost until midnight. Not helpful when you try to make 2 babies fall asleep.
- meeshb (10/5): Beautiful location , Clean, Good Food and Drinks, Amazing Staff - Gated and safe location, the grounds and rooms are pristine. Calmer bay area, great little beach with palapas , 2 pools, offer kitchen units , all inclusive, 2 restaurants with bars, top shelf liquor, small market and gift shop on site ,with such an amazing staff. Very low noise level and a very comfortable atmosphere on the entire resort. Their food is very good and you can get food service at the pool area as well. The it is located on Kukulkan easy to catch the bus across the street to head in and do some shopping, or get to your tour starting points. I would definitely consider staying here again in the future
- Lazar11 (2/5): Changed for the worse - I am not sure if they changed ownership or management, but I’ve been coming here for seven years and it has gotten so much worse this year. I don’t know if they fired half the staff, but the service is way worse despite the people who do work here being incredible. Everything has changed there used to be a salad bar, the menu who used to have all tons of stuff now it has nothing. And when you order something off the menu, they are usually out of its. They musicians that used to play at dinner are gone, replaced by the cheesiest garbage/ It takes forever to get anything. We’ve been coming for seven years and always get a quiet interior room and despite asking for the same thing, they put us over the highway this year. They used to love this place but it has become something else, sadly.
- TMSchaf (10/5): -
- Marijke Daamen (9/5): Great experience for our family - Small, cozy, pleasant organized and clean. Great experience for the value. The villa is really comfortable and spacious! Excellent choice for families. Food could get an upgrade, but I understand that is what you normally get on all inclusive resorts...
- Michael (9/5): - Great service and very nice houses
- Schatzie (10/5): Fun relaxing time - Special thanks to the activities personnel Charlie, Alex, and Omar for making our stay a fun time. Hope to see you next year.
- Cruiser48490627850 (10/5): Perfect escape for All - We used Thomas Moore shuttle to and from resort. $25/person /round trip. Resort had nice buffet all three meals. Menu choices were very good. All personnel had good language skills and always wanted to be helpful. Our two bedroom suite - oceanfront- has enticed to return next year. Comfortable size. Great for a couple. And nice for two couples who know one another well. Beach is gentle slope to waters edge. Small waves. If you want pounding surf, go to Royal Sands. This older-very well maintained- property. Smaller, no pounding music. Very peaceful even midday. Great place for small children and families. Our group 77-84 y/o found it quiet enough to nap on the beach or your balcony. Plenty of beach sitting and sun shade. Pool was used a lot by all ages. Beach food was excellent for shrimp tacos and ceviche mixo. We were here 16 years ago. Now it will be our February escape from StL winter. Thanks to Royal Sands management and super, super staff J&P
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