San Palace Hotel & Rooftop
Location: 187 Hang Bong, Hoan Kiem, Hanoi, vn
Star Rating: 3 Stars
Property Type: Hotels
About this Property
Luxurious Amenities
San Palace Hotel & Spa in Hanoi boasts an outdoor swimming pool, terrace, and a restaurant and bar. Guests can enjoy air-conditioned rooms with modern facilities including a flat-screen TV and free WiFi.
Convenience at Your Fingertips
With a 24-hour front desk, airport transfers, and room service, guests are well taken care of. The hotel also offers an ATM, concierge service, and safety deposit boxes for added convenience.
Prime Location
Located near Ha Noi Railway station and popular attractions, San Palace Hotel & Spa is the ideal choice for travelers. Don't miss out on experiencing the best of Hanoi – book your stay now!
Important Information
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Policies
Check-in: 02:00 PM - 12:00 AM
Check-out: 12:00 PM
Amenities & Facilities
- Health or beauty spa nearby
- Guest education on local ecosystems and culture
- Non-smoking rooms
- Air conditioning
- Swimming pool
- Restaurant
- Room service
- Terrace
- Family rooms
- Lift / Elevator
- Luggage storage
- Express check-in/check-out
- Safety deposit box
- Fax/photocopying
- Tour desk
- Soundproof rooms
- Ironing service
- Car hire
- Massage services
- Currency exchange
- Non-smoking throughout
- Private check-in/check-out
- Shuttle service (additional charge)
- Concierge service
- Allergy-free room
- Public transport tickets
- Evening entertainment
- Outdoor furniture
- Coffee Shop on site
- Fruits
- Spa/wellness center services
- Beauty Services
- Manicure
- Pedicure
- Personal trainer
- Staff adhere to local safety protocols
- Guest rooms disinfected between stays
- Cleaning standards that are effective against Coronavirus
- Physical distancing rules followed
- Hand sanitizer in guest room and key areas
- Cashless payment available
- Fire extinguishers
- First aid kit available
- Sanitized tableware & silverware
- Invoice provided
- Guests can opt-out any cleaning services during stay
- Smoke alarms
- Shared stationery like menus, pens are removed
- Guest room sealed after cleaning
- Physical distancing in dining areas
- Key access
- Food delivered to guest room
- CCTV outside property
- Access to health care professionals
- Face masks for guests available
- 24-hour security
- Delivered food - securely covered
- Security alarm
- Thermometers for guests provided by property
- Key card access
- Mobile app for room service
- Broadcast Live sport events
- Happy hour
- ATM/banking
- Shopping on site
- Television in common areas
- Front desk (limited hours)
- Express check-in
- Free wired internet
- Snack bar/deli
- Airport transportation - pickup (surcharge)
- Airport transportation - drop-off (surcharge)
- Beach umbrellas
- Pool sun loungers
- Internet access
- Housekeeping on request
- Private picnics
- Wine release events
- Exercise/lap pool
- Health or beauty spa nearby
- Swimming nearby
- Bicycle-friendly property
- Rooftop garden
- Guest education on local ecosystems and culture
- Vegetarian menu options available
- Accessible shuttle
- No accessible shuttle
- Accessible train station shuttle
- No accessible train station shuttle
Rooms Available
-
Family Room With Window
1 Double Bed and 1 Twin Bed OR 3 Twin Beds
450-sq-foot room with city views
Internet - Free WiFi
Entertainment - 54-inch flat-screen TV with cable channels
Food & Drink - Electric kettle, minibar (fees may apply), room service (limited hours), and free bottled water
Sleep - Blackout drapes/curtains and bed sheets
Bathroom - Private bathroom, shower, bathrobes, and slippers
Practical - Safe, iron/ironing board, and laptop workspace
Comfort - Air conditioning and daily housekeeping
Need to Know - No rollaway/extra beds available
Non-Smoking
Room is accessed via exterior corridors
Max Occupancy: 3 (3 Adults)
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Desk
- Private bathroom
- Slippers
- Electric kettle
- Wardrobe or closet
- Bidet
- Bottle of water
- Room service (limited hours)
- Daily housekeeping
- Access via exterior corridors
- Blackout drapes/curtains
- Free WiFi
- No rollaway/extra beds
- Bedsheets provided
- Free tea bags/instant coffee
- Laptop-friendly workspace
-
Premium Balcony Room
1 Double Bed
484-sq-foot individually furnished room, balcony/patio with city views
Internet - Free WiFi
Entertainment - 54-inch flat-screen TV with cable channels
Food & Drink - Electric kettle, minibar (fees may apply), room service (limited hours), and free bottled water
Sleep - Blackout drapes/curtains and bed sheets
Bathroom - Private bathroom, shower, bathrobes, and slippers
Practical - Safe, iron/ironing board, and laptop workspace; rollaway beds (surcharge) available on request
Comfort - Air conditioning and daily housekeeping
Non-Smoking
Room is accessed via exterior corridors
Max Occupancy: 2 (2 Adults)
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Desk
- Private bathroom
- Slippers
- Electric kettle
- Wardrobe or closet
- Bidet
- Bottle of water
- Room service (limited hours)
- Daily housekeeping
- Access via exterior corridors
- Blackout drapes/curtains
- Free WiFi
- Balcony or patio
- Bedsheets provided
- Free tea bags/instant coffee
- Laptop-friendly workspace
-
Premium Room with Window
1 King Bed
409 sq feet
Internet - Free WiFi
Entertainment - 54-inch flat-screen TV with cable channels
Food & Drink - Electric kettle, minibar (fees may apply), room service (limited hours), and free bottled water
Sleep - Blackout drapes/curtains and bed sheets
Bathroom - Private bathroom, shower, bathrobes, and slippers
Practical - Safe, iron/ironing board, and laptop workspace
Comfort - Air conditioning and daily housekeeping
Non-Smoking
Room is accessed via exterior corridors
Max Occupancy: 2 (2 Adults)
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Desk
- Private bathroom
- Slippers
- Electric kettle
- Wardrobe or closet
- Bidet
- Bottle of water
- Room service (limited hours)
- Daily housekeeping
- Access via exterior corridors
- Blackout drapes/curtains
- Free WiFi
- Bedsheets provided
- Free tea bags/instant coffee
- Laptop-friendly workspace
-
Suite with Terrace
The rooftop pool is a top feature of this suite. This air-conditioned suite is consisted of of a flat-screen TV with cable channels, a private bathroom as well as a terrace with city views. The unit has 2 beds.
Max Occupancy: 2 (2 Adults)
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Refrigerator
- Desk
- Seating Area
- Toilet
- Private bathroom
- Slippers
- Sofa
- Hardwood or parquet floors
- Electric kettle
- Wardrobe or closet
- Bidet
- Terrace
- Linen
- Upper floors accessible by elevator
- Toilet paper
- Rooftop pool
- Bottle of water
- Trash cans
- Wine glasses
- Cots
- Shampoo
- Body soap
- Socket near the bed
- Accessible by lift
- Lockers
- Smoke alarm
- Key card access
- Single-room air conditioning for guest accommodation
- Hand sanitiser
-
City-View Terrace Suite
1 Double Bed
380-sq-foot individually furnished room, balcony with city views
Internet - Free WiFi
Entertainment - 54-inch flat-screen TV with cable channels
Food & Drink - Electric kettle, minibar (fees may apply), room service (limited hours), and free bottled water
Sleep - Blackout drapes/curtains and bed sheets
Bathroom - Private bathroom, shower, bathrobes, and slippers
Practical - Safe, iron/ironing board, and laptop workspace; rollaway beds (free) available on request
Comfort - Air conditioning and daily housekeeping
Non-Smoking
Room is accessed via exterior corridors
Max Occupancy: 4 (3 Adults)
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Desk
- Private bathroom
- Slippers
- Electric kettle
- Wardrobe or closet
- Bidet
- Bottle of water
- Room service (limited hours)
- Daily housekeeping
- Access via exterior corridors
- Blackout drapes/curtains
- Free WiFi
- Bedsheets provided
- Free tea bags/instant coffee
- Laptop-friendly workspace
-
Superior Double Room, No Windows
1 Double Bed
301 sq feet
Internet - Free WiFi
Entertainment - 54-inch flat-screen TV with cable channels
Food & Drink - Electric kettle, minibar (fees may apply), room service (limited hours), and free bottled water
Sleep - Blackout drapes/curtains and bed sheets
Bathroom - Private bathroom, shower, bathrobes, and slippers
Practical - Safe, iron/ironing board, and laptop workspace
Comfort - Air conditioning and daily housekeeping
Need to Know - No windows, no rollaway/extra beds available
Non-Smoking
Room is accessed via exterior corridors
Max Occupancy: 2 (2 Adults)
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Desk
- Private bathroom
- Slippers
- Electric kettle
- Wardrobe or closet
- Bidet
- Bottle of water
- Room service (limited hours)
- Daily housekeeping
- Access via exterior corridors
- Blackout drapes/curtains
- Free WiFi
- No windows
- No rollaway/extra beds
- Bedsheets provided
- Free tea bags/instant coffee
- Laptop-friendly workspace
-
Premium Double or Twin Room
The rooftop pool is a top feature of this twin/double room. Featuring free toiletries and bathrobes, this twin/double room includes a private bathroom with a shower, a bidet and a hairdryer. The spacious air-conditioned twin/double room features a flat-screen TV with cable channels, soundproof walls, a mini-bar, a wardrobe as well as city views. The unit has 3 beds.
Max Occupancy: 2 (2 Adults)
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Refrigerator
- Desk
- Toilet
- Private bathroom
- Slippers
- Sofa
- Hardwood or parquet floors
- Electric kettle
- Wardrobe or closet
- Bidet
- Linen
- Upper floors accessible by elevator
- Toilet paper
- Rooftop pool
- Bottle of water
- Trash cans
- Cots
- Shampoo
- Body soap
- Socket near the bed
- Accessible by lift
- Lockers
- Smoke alarm
- Key card access
- Single-room air conditioning for guest accommodation
- Hand sanitiser
-
Standard Double Room
This double room's standout feature is the rooftop pool. Offering free toiletries and bathrobes, this double room includes a private bathroom with a shower, a bidet and a hairdryer. The double room offers air conditioning, soundproof walls, a mini-bar, a wardrobe and a flat-screen TV with cable channels. The unit has 1 bed.
Max Occupancy: 2 (2 Adults)
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Refrigerator
- Desk
- Toilet
- Private bathroom
- Slippers
- Hardwood or parquet floors
- Electric kettle
- Wardrobe or closet
- Bidet
- Linen
- Upper floors accessible by elevator
- Toilet paper
- Rooftop pool
- Bottle of water
- Trash cans
- Shampoo
- Body soap
- Socket near the bed
- Accessible by lift
- Lockers
- Smoke alarm
- Key card access
- Single-room air conditioning for guest accommodation
- Hand sanitiser
-
Family Suite
The rooftop pool is the standout feature of this family room. Featuring free toiletries and bathrobes, this family room includes a private bathroom with a shower, a bidet and a hairdryer. The air-conditioned family room features a flat-screen TV with cable channels, soundproof walls, a mini-bar, a wardrobe as well as city views. The unit has 2 beds.
Max Occupancy: 4 (3 Adults)
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Refrigerator
- Desk
- Seating Area
- Toilet
- Private bathroom
- Slippers
- Sofa
- Hardwood or parquet floors
- Electric kettle
- Wardrobe or closet
- Bidet
- Linen
- Upper floors accessible by elevator
- Toilet paper
- Rooftop pool
- Bottle of water
- Trash cans
- Cots
- Shampoo
- Body soap
- Socket near the bed
- Accessible by lift
- Lockers
- Smoke alarm
- Key card access
- Single-room air conditioning for guest accommodation
- Hand sanitiser
-
Deluxe Double or Twin Room
This double room offers a rooftop pool. Providing free toiletries and bathrobes, this double room includes a private bathroom with a shower, a bidet and a hairdryer. The air-conditioned double room provides a flat-screen TV with cable channels, soundproof walls, a mini-bar, a wardrobe as well as city views.
Max Occupancy: 2 (2 Adults)
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Refrigerator
- Desk
- Toilet
- Private bathroom
- Slippers
- Hardwood or parquet floors
- Electric kettle
- Wardrobe or closet
- Bidet
- Linen
- Upper floors accessible by elevator
- Toilet paper
- Rooftop pool
- Bottle of water
- Trash cans
- Shampoo
- Body soap
- Socket near the bed
- Accessible by lift
- Lockers
- Smoke alarm
- Key card access
- Window
- Single-room air conditioning for guest accommodation
- Hand sanitiser
-
Executive Balcony Room
This suite's special feature is the rooftop pool. The air-conditioned suite features 1 bedroom and 1 bathroom with a shower and a bidet. Featuring a balcony with city views, this suite also provides soundproof walls and a flat-screen TV with cable channels. The unit offers 1 bed.
Max Occupancy: 3 (2 Adults)
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Refrigerator
- Desk
- Seating Area
- Toilet
- Private bathroom
- Slippers
- Sofa
- Hardwood or parquet floors
- Electric kettle
- Wardrobe or closet
- Bidet
- Terrace
- Linen
- Upper floors accessible by elevator
- Toilet paper
- Rooftop pool
- Bottle of water
- Trash cans
- Wine glasses
- Cots
- Shampoo
- Body soap
- Socket near the bed
- Accessible by lift
- Lockers
- Smoke alarm
- Key card access
- Single-room air conditioning for guest accommodation
- Hand sanitiser
-
Premium City View Room
This suite features a rooftop pool. The air-conditioned suite has 1 bedroom and 1 bathroom with a shower and a bidet. The suite features soundproof walls, a minibar, a seating area, a flat-screen TV with cable channels, as well as city views. The unit has 1 bed.
Max Occupancy: 3 (2 Adults)
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Refrigerator
- Desk
- Seating Area
- Toilet
- Private bathroom
- Slippers
- Sofa
- Hardwood or parquet floors
- Electric kettle
- Wardrobe or closet
- Bidet
- Linen
- Upper floors accessible by elevator
- Toilet paper
- Rooftop pool
- Bottle of water
- Trash cans
- Shampoo
- Body soap
- Socket near the bed
- Accessible by lift
- Lockers
- Smoke alarm
- Key card access
- Single-room air conditioning for guest accommodation
Guest Reviews
- Jonny (9/5): - Amazing staff, make you feel so special. Some painted over mould marks on walls
- Kirilee (10/5): Perfect location and 10/10 staff would recommend. - Loved the location, the rooms were very clean and the staff were amazing. All the staff were so helpful, kind and always smiling.
- Bettina (10/5): Toller Urlaub, bei tollen Gastgebern! - Wir waren zum dritten Mal hier! Tolles Team, super Lage! Mega Frühstück.
- Hideaki (10/5): 満足 - スタッフの接客態度が良かった 大変便利な場所にある 特にない
- Katrijn (10/5): Traveling solo for the first time and felt safe as soon as I entered the place - Good location and service level of staff goes above and beyond Everything was great 😊
- Bettina (10/5): Toller Aufenthalt mit super Gastgebern! - Wir waren zum zweiten Mal in diesem Hotel! Tolles Team , super Lage
- Bettina (9/5): Toller Aufenthalt bei tollen Gastgebern! - Sehr gute Lage und ein tolles Team! Mega gutes Frühstück bei dem man a la carte bestellen und sich am Buffet bedienen kann! Alles dabei was man braucht! Und wirklich toller Service, wir haben uns wirklich sehr wohl gefühlt! Wir hatten beim ersten Aufenthalt ein eher kleines Zimmer, was mit dem Gepäck etwas schwierig war. Da wir aber während unserer Reise dreimal dort abgestiegen sind, haben wir dann größere Zimmer bekommen, die sind dann auch wirklich sehr schön!
- Ariane (10/5): Hôtel très confortable avec un personnel très gentil. - Le personnel était super accueillant et aidant. La réceptionniste nous a même aidé à trouver un magasin qui vendait des couches pour nos enfants (difficile à trouver à Hanoi). Les lits étaient très confortables et la piscine une petite oasis. Nous sommes restés deux nuits. La première nuit, la télévision dans notre chambre ne fonctionnait pas bien. Ce n’était toutefois rien de grave, nous avons informé l’hôtel et lors de la deuxième nuit (dans une autre chambre au retour d’une croisière dans Halong Bay) tout fonctionnait.
- Jaime (10/5): Beautiful staff & great hotel - The property is very nice, with all of the amenities we wanted. Highlights include the pool, rooftop bar, spa, inclusive breakfast, air conditioner and comfortable beds. The location is great & the room is amazing to come back to & refresh before returning to exploring Old Quarter and greater Hanoi. The staff were super friendly and accomodating, they really made the whole experience! I recommend San Palace Hotel & would definitely return. Thank you again to all of the staff who made our stay incredible ☺️ Nothing I didn’t like.
- Daniel (8/5): -
- Claire (8/5): - Only 3 rooms per floor. Staff are excellent.
- Tania (8/5): Staff lovely , rooms large clean &comfy, good location - Location was good, staff were very nice & friendly, took our feedback well, breakfast was good, , beds very comfortable and room clean, air cond good, even brought me a little cake because it was my birthday, a lovely surprise , luna, Tracey &tom were great, cocktails were good, pool nice but could do with a bit of care Booking. Com needs to update their information about the facilities of hotels , The new owner took over a few months ago & currently they no longer have a restaurant, only breakfast, this was the main reason I booked , also the description of terrace suite & balcony room are the/ same similar, but different prices, also said suite had a view of pool , this was not true, . Booking. Com needs to check the photo update them &info for customer booking accommodation . Not the 1st hotel to not match info
- Diana Carolina (8/5): Great location with amazing breakfast! - Love being in the old town area, it’s super close to shops, and main attractions. Breakfast was delicious and the variety was on point. The staff deserves a 10/10, I truly appreciate all their help with my family, from carrying bags, helping crossing the street the first time we got there and giving us directions. They were wonderful! We also had the pleasure of working with Luna who helped us plan our cruise to Lan Ha Bay and transportation to Ninh Binh I think rooms may need to be updated soon, other than that it was good.
- nicolas (10/5): - Accueil de 1er choix du personnel qui nous a donné une carte de la ville, des explications et des choix de restaurants. On a même eu la chance d'être surclassé dans une chambre avec balcon, vraiment agréable pour observer la vie. L'hôtel donne sur une rue très passante mais est bien isolée et nous n'avons pas du tout été gênés par le bruit. Train Street et Street Food sont à 2 minutes à pied. La piscine sur le toit est petite mais propre et rafraîchissante.
- Julia (10/5): - Very nice, motivated, Young Team. Incredibly friendly and welcoming. Thank you for the nice time.
- Oskar (8/5): - The location was great, the welcome beers at the rooftop bar were a nice touch and the staff spoke perfect English and were very helpful overall. The room on the first floor facing the main street was very very loud. Maybe some triple glazed windows would be beneficial.
- Jonathon (9/5): - The location and value for money are excellent. Some great restaurants and shops nearby, and easy to get anywhere major. Although the pool is small, it was clean and the deck has a decent view over the city.
- Haris (10/5): -
- ANNE (10/5): Excellent sejour en famille - La situation géographique de l’hôtel est excellente pour se déplacer facilement à pied. Le personnel est adorable et aidant. Ils répondent avec le sourire à toutes nos questions. L’anniversaire de notre fils tombait pendant notre séjour et un gâteau l’attendait en surprise à l’accueil (sans que nous ne signalions ou demandions quoi que ce soit). Un immense merci ! Le petit déjeuner est varié et excellent !
- Maryanna (10/5): A wonderful stay - Firstly the staff were incredibly kind and helpful. The room was very clean and had everything we needed. The breakfast was delicious and the location of the hotel was perfect for walking around.
- Robyn (10/5): Fantastic friendly Staff and Fantastic location and will be back! - We loved the location — it was perfectly central to everything and made getting around so easy. What truly made our stay exceptional, though, was the outstanding service. The team went above and beyond to ensure we had a perfect stay and felt genuinely cared for throughout. They also gave us fantastic recommendations on where to go, what to see, and the best places to eat, which made our trip even more enjoyable. Highly recommend! We loved EVERYTHING!
- Christina (8/5): - Good location, lovely staff and decent breakfast Noisy
- Kirstyne (9/5): Comfortable, clean, great location and super friendly helpful staff 🤩 - Very friendly staff with lots of advice, big clean comfortable room. Location perfect. Nice cocktails and happy hour. Pool much smaller than expected but it was nice and refreshing after a hot day. Only 3 lounges but I was lucky to get one 😅
- Valerie (8/5): - Hôtel bien placé Personnel très sympathique et professionnel Bon petit déjeuner varié Chambre bruyante côté rue ......mais Hanoï est une ville très bruyante.
- Rhiannon (9/5): The hotel staff were great! - All members of staff were extremely helpful and friendly and made sure that we had everything we needed for our stay! When we were leaving the property we had difficulties with booking a taxi service with grab. However, Mr Tom and Eric called us a private taxi that took us all the way to our next hotel in tang a which took the stress away and made our journey incredibly easy. I also appreciated the map that we received on our arrival and further text message which highlight some of the best restaurants/ cafe’s etc to visit in the area. The hotel was clean and comfortable and we enjoyed the sky bar/pool area to unwind at points during the day The room, whilst clean, felt a little dated and could use a bit of modernisation. However this did not impact our stay too much and was made up for by how incredible the staff were
- Nicole (10/5): - Amazing staff, very helpful Close, walking distance to lake, shops and train st
- Khider (9/5): - Accueil incroyable, une équipe aux petits soins et d’une humanité qu’on ne trouve nul part ailleurs . Ils ont répondu à nos demandes et attentes et étaient d’une gentillesse exceptionnelle. Bon petit déjeuner. Grande chambre bien aménagé . Tout était bien, mais je pense qu’on pourrait peut être songer à refaire la peinture et réaménager la salle de bain .
- Dāvis (10/5): It was perfect for short stay in Hanoi, because everything was walkable - Team around it, they answered to all questions. Location is perfect you are walk away from everything.
- Carole (10/5): - La petite piscine sur le toit après la journée trépidante à Hanoï est un vrai moment de ressource.
- Hayley Jade (10/5): Enjoyable and so welcoming makes all the difference - The staff how friendly happy and helpful they are! Also the breakfast was our favourite meal of everyday thank you The pool bar needs to open earlier 😉 everything else was great
- Christopher (9/5): Great location and staff were amazing - Location and staff we’re both excellent plus having a pool in the old town is a bonus The hotel is tired and needs re decorating Rooms and pool area both need this
- Denis (8/5): petit hôtel acceuillant pas cher près de la voie ferrée et ses cafés et du temple de la littérature. - petit hôtel de quartier placé en plein centre ville historique. donc bruyant. Accueil chaleureux avec thé et bagagste. nous avons été upgradés. les chambres étaient grandes (25 m2). balcon, canapé, rooftop avec son bar à cocktail, sa petite piscine. très bon rapport qualité prix ( 96 euros pour 2 grandes chambres). personnel au petit soin. Salle de bain un peu étroite. Impossible d'ouvrir la TV. Pas de restaurant mais liste de restaurants pour toutes bourses conseillée.
- paul (7/5): Once sorted very good , nothing wrong with hotel - Location Pictures of rooms misleading , some rooms have no windows , get confirmation of wot room you have booked
- K (10/5): - Breakfast
- Christopher (10/5): - Everything The pool is clean and nice but needs a little maintenance
- Katherina (9/5): Schöner Aufenthalt. Gutes Hotel! - Sehr zentrales Hotel. Der Geräuschpegel im Zimmer war erträglich. Kaum hörbar. Das Hotel bekam vor. Etwa zwei bis drei Monaten einen neuen Manager/Besitzer sowie neues Personal. Wir bekamen ein kostenloses Upgrade für ein größeres und besseres Zimmer. Das Frühstück hatte eine große Auswahl. Das Personal war äußerst freundlich! Eingangstür wird einem aufgehalten etc. .. Das Wasser in der Dusche floss nicht ab. Die Toilette war nach zwei Spülungen verstopft … das Wasser floss nur sehr langsam ab und nach jeder weiteren Spülung war es dasselbe - auch am nächsten Tag ..
- Liam (9/5): Would stay again for location,staff and price - The staff and location Room was clean but a little dated
- Anne (9/5): très bien - personnel très gentil et serviable. Bien situé. Je voudrais insité que nous avons un peu moins apprécié la piscine car sur photo elle parait beaucoup plus grande qu'en réalité mais elle npus a permis de nous rafraichir avec une temperature de 40 degres
- Bo (10/5): Fin upplevelse och fint bemötande från all personal ❤️ - Mycket vänlig och serviceinriktad personal :) Kände oss hjärtligt välkomna :) God frukost m.m Bra läge i Old Quarter Kändes familjärt och gott ❤️
- Antoine (10/5): -
- Noah (10/5): Amazing staff, comfy room, enjoyable rooftop pool and bar - Amazing staff, amazing facilities! The room was very comfortable and the staff go above and beyond to look after you
- Artur (10/5): 3 dni w Hanoi - Lokalizacja, personel, transfer , jedzenie Nic
- hugh (9/5): Staff were very friendly, hotel was convenient and we would stay again - Our room was large and very clean
- Christopher (10/5): - Clean, staff excellent, room large. Nothing
- Karin (8/5): Zentralgelegenes kleines Hotel - Zentral gelegenes kleines Hotel. Sehr freundliches und hilfsbereites Personal Nichts
- Antti (7/5): - Sijainti
- Igor (10/5): -
- Mia (9/5): - We stayed here overnight on our way to Halong Bay. From the moment we arrived staff were extremely helpful and friendly, providing us with a great bunch of eating recommendations. Beds were comfortable and shower pressure was great. We enjoyed the sky bar happy hour and a dip in the pool after a humid day of exploring Hà Nội and enjoyed a wonderful delicious selection of food for breakfast. Would recommend and return.
- Nathan (10/5): Très bien - Le personnel était adorable! Ils fournissent un plan et pleins d'informations très utiles et ils sont toujours disponibles en cas de question. Très bien situé, à 10/15 minutes à pieds des principales activités. Petit piscine en rooftop très agréable en fin de journée ! Bon petit déjeuner. Attention, si vous réservez une chambre standard il n'y a pas de fenêtre.
- Malin (9/5): Väldigt prisvärt. - Allt. Läget. Otroligt trevlig personal, så hjälpsamma och måna om att vi skulle trivas. Fina rum, trevlig pool och takbar, liten men mysig. Gillade allt.
- Patrick (10/5): A gem in the heart of Hanoi - Right in the Old Quarter so location was great. The staff were exceptional - always welcoming. Both traditional and Western breakfasts were delicious. The terrace for our room was incredible, and the cool rooftop bar and pool were an added bonus. The staff provide excellent recommendations on sensational Vietnamese food. An absolute joy of a place. Also efficient laundry service. Nothing. They couldn’t have done more for us.
- Fantine (10/5): - Je recommande cet hôtel à 100%. L’emplacement est parfait, nous avons tout fait à pieds. Le personnel est très accueillant et aux petits soins avec nous. Les chambres sont propres et la piscine avec le rooftop sont appréciable après une longue journée sous la chaleur.
- Cuer (10/5): je recommande vivement cet hotel - Nous avons passé un excellent séjour dans cet hôtel à Hanoï. Le personnel a été remarquable du début à la fin : toujours disponible, attentionné et aux petits soins pour nous aider à chaque moment. L’emplacement est également parfait, idéal pour découvrir la ville facilement. Nous repartons avec de très beaux souvenirs et recommandons cet hôtel sans hésitation ! Merci à toute l'équipe
- Melissa (6/5): - Le lit hyper confortable Le personnel très disponible et serviable La qualité du petit déjeuner et son espace pour le prendre
- MUMU (10/5): ベトナムのベストホテル - スタッフが驚くほど優しいです。 笑顔も素敵。 部屋も快適清潔。 朝ご飯も美味しい。 立地も良い。 ない。
- Tatiana (10/5): -
- Karolína (10/5): -
- Julia (10/5): - Süßes kleines Hotel in top Lage und Mega lieben Personal.
- Diede (10/5): Top locatie met super vriendelijk personeel - Super vriendelijk en behulpzaam personeel en een toplocatie. Niets
- Andreas (10/5): Best value for money hotel in old quarter Hanoi with most helpful staff - Most central location, clean, spacious and comfortable rooms. Kindest and most helpful staff. --
- Raidell (8/5): -
- Kelly (10/5): - Personeel is super vriendelijk en heel erg behulpzaam. Elke keer je het hotel binnenkomt of buiten gaat, doen ze de deur voor je open. En geloof me, ik ben vaak in en uit geweest 🤣 Niets
- Jeferson Luiz (8/5): -
- Frederikke (10/5): - Al personale var ekstremt søde og hjælpsomme! hotellet havde en rigtig god placering i et godt område og tæt på alt. Det var en god størrelse værelse og alle faciliteter var super gode og rene. Det var lidt lidt lyt ude fra gangen af. Heldigvis klare et ørepropper mosten!
- stephanie (9/5): Je recommande - Tout Rien
- guillaume (10/5): -
- zemmiti (7/5): -
- Ricardo (10/5): -
- Yves (9/5): -
- Yves (10/5): - C'était notre jour d'arrivée pour la première fois au Vietnam et avons été agréablement surpris par ce charmant Hôtel. Les scooters garés sur le trottoir devant l'entrée de l'hôtel gênent l'accès à ce dernier
- christelle (10/5): - Le personnel est aux petits soins envers nous. Ils ont été d'une grande aide pour commander le taxi pour nous emmener à l'aéroport. Ils nous ont prêté des parapluies Séjour très agréable
- Amanda (8/5): - The hotel was in a great location. The staff were amazing and friendly. Short walk to Beer Street, Train Street and the train station. We enjoyed our stay.
- Dianne (9/5): - Very nice location and view of streets
- Daniel (10/5): Value for money - Staff were friendly and helpful. 5 minutes walk to train street. Close to the heart of the old quarter. Nice breakfast with lots of choice. Small compact rooms
- Laetitia (10/5): Hanoï ville en constant mouvement - Cet hôtel est au calme tout en étant au centre d’un quartier vivant. 10 min de marche du vieux hanoï et de ses restaurants et bars.
- Guido (9/5): - Locatie Niks
- nathalie (10/5): - La gentillesse et l'accueil, l'accès à la piscine après le check out Rien
- Ramey (7/5): -
- sylvie (10/5): Hôtel top et très bien situé - Surtout la gentillesse du personnel et la petite piscine en roof top 👍 Rien
- Fabian_cl (10/5): - Klasse Lage. Das Personal ist sehr freundlich und hilfsbereit 👌
- Emily (9/5): Great, we would love to return - Great small hotel, great location and fantastic staff Nothing other than the pool was a little small however not a problem at all.
- Magdalena (9/5): - Bardzo pomocny personel. Hotel usytuowany perfekcyjnie
- Matthew (10/5): - Location, staff, cleanliness.
- Rene (8/5): Aanrader. - Ligging, dicht bij de trainstreet. Erg vriendelijk en behulpzaam personeel
- Matthew (10/5): -
- Tanja (10/5): -
- Christopher (9/5): - Amazing staff Nothing
- Sophie (10/5): Kind staff for a comfortable hotel in a central location - Great location, small but comfortable rooms, tasty breakfast, nice roof top and pool. Very attentive and helpful staff who showed up with genuine kindness and care. Nothing
- JAIME CASTILLO SANCHEZ (10/5): - El personal , la ubicación y el desayuno Nada que tenga que preciar
- Linda (6/5): Overrated & disappointing - Location was great, breakfast was ok nothing to rave about Originally booked a double room but it was that small we couldn’t even open our suitcases so we paid for an upgrade to a family room next day.. we also cut our stay short one night as didn’t think it was worth wasting another night .. staff were quite helpful.. pool area upstairs was very average, the bar looked dirty we didn’t use the free beer vouchers either as it wasn’t comfortable up there. The reception area very unprofessional with peoples backpacks & stuff everywhere, building was dirty not maintained & kitchen work area was visible as soon as you entered the reception . Overall very disappointing as the reviews don’t match the hotel .. wouldn’t stay again
- Machteld (7/5): Comfortabel vanwege top personeel en lekkere bedden en douche - Locatie en personeel Echt mini zwembad, foto’s zijn goed genomen
- denise (10/5): -
- Helen (10/5): The staff were all young and couldn’t be more helpful. - Great location and amazing staff. Nothing
- Benoît (10/5): Un très bon séjour au San Palace! - Très bonne situation dans le centre historique de Hanoï. Le personnel est particulièrement attentif et serviable.
- Karolina (8/5): Super - Sehr freundliches und hilfsbereites Personal. Unser Zimmer war groß und sauber. Der Balkon war echt toll. Frühstück war gut. Der Pool bzw. die Rooftopbar ist sehr schön. Die Lage des Hotels ist sehr zentral. Die Trainstreet und weitere Sehenswürdigkeiten sind zu Fuß sehr nah.
- Marco (8/5): Good location for visiting Hanoi - A great location in Old Quarter, walking distance from main restaurants, streets, markets, etc. If you plan walking within Hanoi, this is a perfect location. I stayed on a top floor, so there was little noise as well, although I suspect lower floors might be noiser Restaurant options for morning buffet are somewhat limited compared to similar hotels in Hanoi. I visit Hanoi 3-4 times/year so have a good benchmark to compare against. if I have one thing to recommend would be this,
- Blaithin (7/5): -
- Lene (9/5): - Staf was extremely friendly and helpful with everything. A very nice experience. We will definitely stay there again.
- agarwal (10/5): Premium experience - Location, hospitality, calm, view, breakfast Everything was perfect
- sylvie (10/5): Très bel hotel - emplacement dans la vieille ville, excellent petit déjeuner, le personnel très sympatique
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