Marco Polo Hotel
Location: Al Muteena Street, Dubai, 25570, Dubai, AE
Star Rating: 4 Stars
Property Type: Hotels
About this Property
Luxurious Spa Experience
Indulge in massages and body treatments at the on-site spa for the ultimate relaxation.
Recreational Delights
Unwind at the nightclub, outdoor pool, and fitness center for endless entertainment options.
Convenience at Your Fingertips
Enjoy complimentary Wi-Fi, concierge services, and a business center for a seamless stay.
Book your stay at Marco Polo Hotel now for a delightful blend of luxury and convenience right in the heart of Dubai.
Important Information
- Up to 2 children 11 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
- The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
- No pets and no service animals are allowed at this property.
- Contactless check-in and contactless check-out are available.
Policies
Check-in: 02:00 PM - anytime
Check-out: 12:00 PM
Instructions: Front desk staff will greet guests on arrival at the property.
Amenities & Facilities
- Full-service spa
- Fitness facilities
- Comprehensive recycling policy
- Nightclub
- Guest education on local ecosystems and culture
- Annual carbon offsets
- Free WiFi
- 24-hour front desk
- Luggage storage
- Designated smoking area
- Concierge service
- Wheelchair accessible
- Elevator
- Fitness facilities
- Breakfast available (surcharge)
- Television in common areas
- Nightclub
- Safe-deposit box at front desk
- Multilingual staff
- Free newspapers in lobby
- Full-service spa
- Billiards or pool table
- Tours/ticket assistance
- Wheelchair accessible parking
- Snack bar/deli
- Free self parking
- Free valet parking
- Computer station
- Pool sun loungers
- Water dispenser
- Housekeeping on request
- Banquet hall
- Eco-friendly cleaning products provided
- Eco-friendly toiletries
- LED light bulbs
- Eco-friendly cleaning products used
- Grey water recycling system
- Wheelchair-accessible van parking
- Wheelchair-accessible spa
- Secured bicycle storage
- Bicycle parking available
- Change of towels (on request)
- Change of bed sheets (on request)
- Vegetarian breakfast available
- Annual carbon offsets
- Guest education on local ecosystems and culture
- Locally-sourced food on site (80% or more)
- At least 80% of all lighting comes from LEDs
- Comprehensive food waste policy
- Vegetarian menu options available
- Comprehensive recycling policy
- Bulk dispenser for toiletries
Rooms Available
-
Standard Room
1 King Bed
258 sq feet
Internet - Free WiFi
Entertainment - 22-inch LCD TV with cable channels
Food & Drink - Coffee/tea maker, minibar (fees may apply), 24-hour room service, and free bottled water
Sleep - Premium bedding, a pillow menu, and bed sheets
Bathroom - Private bathroom, shower/tub combination, bathrobes, and slippers
Practical - Access to in-room child care, single sofa bed, and laptop-compatible safe; rollaway beds (surcharge) and cribs (free) available on request
Comfort - Fresh bed sheets (on request), fresh towels (on request), and climate-controlled air conditioning
Accessibility - Grab bar near toilet
Eco-friendly - Eco-friendly toiletries, eco-friendly cleaning supplies, and LED light bulbs
Need to Know - Housekeeping on request
Smoking And Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 3 (3 Adults)
- Coffee/tea maker
- Minibar
- TV
- Telephone
- Hair dryer
- Bathrobe
- Desk
- Private bathroom
- Slippers
- Interconnected room(s) available
- Alarm clock
- Wardrobe or closet
- Bidet
- Sofa bed
- Bottle of water
- Wheelchair accessible
- Daily housekeeping
- Room service (24 hours)
- Premium bedding
- In-room childcare (surcharge)
- Free WiFi
- Pillow menu
- Free cribs/infant beds
- Smoking and Non-Smoking
- Bedsheets provided
- Eco-friendly cleaning products
- LED light bulbs
- Bathtub grab bar
- Shower grab bar
- Accessible bathtub
- Change of towels (on request)
- Change of bed sheets (on request)
-
Family Room
2 King Beds
290 sq feet
Internet - Free WiFi
Entertainment - 22-inch LCD TV with cable channels
Food & Drink - Coffee/tea maker, minibar (fees may apply), 24-hour room service, and free bottled water
Sleep - Premium bedding, a pillow menu, and bed sheets
Bathroom - Private bathroom, shower/tub combination, bathrobes, and slippers
Practical - Laptop-compatible safe, iron/ironing board, and desk; cribs (free) available on request
Comfort - Fresh bed sheets (on request), fresh towels (on request), and climate-controlled air conditioning
Accessibility - Grab bar in shower
Eco-friendly - Eco-friendly toiletries, eco-friendly cleaning supplies, and LED light bulbs
Need to Know - Housekeeping on request, no rollaway/extra beds available
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 5 (5 Adults)
- Coffee/tea maker
- Minibar
- TV
- Telephone
- Hair dryer
- Bathrobe
- Desk
- Private bathroom
- Slippers
- Interconnected room(s) available
- Alarm clock
- Wardrobe or closet
- Bidet
- Bottle of water
- Daily housekeeping
- Room service (24 hours)
- Premium bedding
- Free WiFi
- Pillow menu
- No rollaway/extra beds
- Free cribs/infant beds
- Bedsheets provided
- Eco-friendly cleaning products
- LED light bulbs
- Shower grab bar
- Change of towels (on request)
- Change of bed sheets (on request)
-
Deluxe Double Room
1 King Bed
270 sq feet
Internet - Free WiFi
Entertainment - 22-inch LCD TV with cable channels
Food & Drink - Coffee/tea maker, minibar (fees may apply), 24-hour room service, and free bottled water
Sleep - Premium bedding, a pillow menu, and bed sheets
Bathroom - Private bathroom, shower/tub combination, bathrobes, and slippers
Practical - Access to in-room child care, laptop-compatible safe, and iron/ironing board; rollaway beds (surcharge) and cribs (free) available on request
Comfort - Fresh bed sheets (on request), fresh towels (on request), and climate-controlled air conditioning
Accessibility - Grab bar near toilet
Eco-friendly - Eco-friendly toiletries, eco-friendly cleaning supplies, and LED light bulbs
Need to Know - Housekeeping on request
Smoking And Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 4 (2 Adults)
- Coffee/tea maker
- Minibar
- TV
- Telephone
- Hair dryer
- Bathrobe
- Desk
- Private bathroom
- Slippers
- Interconnected room(s) available
- Alarm clock
- Wardrobe or closet
- Bidet
- Bottle of water
- Wheelchair accessible
- Daily housekeeping
- Room service (24 hours)
- Premium bedding
- In-room childcare (surcharge)
- Free WiFi
- Pillow menu
- Free cribs/infant beds
- Smoking and Non-Smoking
- Bedsheets provided
- Eco-friendly cleaning products
- LED light bulbs
- Bathtub grab bar
- Shower grab bar
- Accessible bathtub
- Change of towels (on request)
- Change of bed sheets (on request)
-
Deluxe Twin Room
2 Twin Beds
270 sq feet
Internet - Free WiFi
Entertainment - 22-inch LCD TV with cable channels
Food & Drink - Coffee/tea maker, minibar (fees may apply), 24-hour room service, and free bottled water
Sleep - Premium bedding, a pillow menu, and bed sheets
Bathroom - Private bathroom, shower/tub combination, bathrobes, and slippers
Practical - Laptop-compatible safe, iron/ironing board, and desk; cribs (free) available on request
Comfort - Fresh bed sheets (on request), fresh towels (on request), and climate-controlled air conditioning
Accessibility - Grab bar in shower
Eco-friendly - Eco-friendly toiletries, eco-friendly cleaning supplies, and LED light bulbs
Need to Know - Housekeeping on request, no rollaway/extra beds available
Smoking And Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 3 (2 Adults)
- Coffee/tea maker
- Minibar
- TV
- Telephone
- Hair dryer
- Bathrobe
- Desk
- Private bathroom
- Slippers
- Interconnected room(s) available
- Alarm clock
- Wardrobe or closet
- Bidet
- Bottle of water
- Daily housekeeping
- Room service (24 hours)
- Premium bedding
- Free WiFi
- Pillow menu
- No rollaway/extra beds
- Free cribs/infant beds
- Smoking and Non-Smoking
- Bedsheets provided
- Eco-friendly cleaning products
- LED light bulbs
- Shower grab bar
- Change of towels (on request)
- Change of bed sheets (on request)
Guest Reviews
- Abdul (4/5): - Cannot sleep because of loud noise
- Abdul (4/5): - Too noisy and dark
- Abdul (2/5): - Too much noise and sound coming from the clubs inside
- Sharif (2/5): Money begging motel - Not recommended at all. This property is located in a dirty neighborhood with so rude and staff. The property charges you for everything even if your friends visit you, you have to pay a visit fee which is hilarious.
- Zahara (10/5): - NA
- Lucas (10/5): - Staff were friendly and welcoming and offered assistance whenever I asked
- Alamgir (6/5): - Don’t like the room smell
- Ronald (4/5): Calcutta Hotel in Dubai - Not up to Marco Polo standard, over priced, under delivery, extremely dated, seems to be focused on India
- Adel (8/5): - Thank you Zahraa customer relation she is very friendly helpful
- Verified traveler (6/5): fine - it was fine
- Ahmed (2/5): - Lack of cleanliness & unsanitary. Definitely not family friendly. 3 nightclubs inside the hotel with no security checking who’s coming in/out. In a very shady part of Dubai. DO NOT GET TRICKED BY THE PICTURES OR THE REVIEWS, DO NOT BOOK THIS HOTEL!!!
- Amer (6/5): - The Spot of this Hotel is good but the hotel smell is Bad and the Roomes is very normal
- Fetum (2/5): - Bathroom need to be cleaned extra extra extra more !!!
- Prem Anand K (6/5): - Not so good. Was allocated a Room on first floor directly above a discotheque which played extremely loud music right through the night.
- Mohsen (8/5): - Friendly staffs
- MAJID (10/5): - Price is good and affordable
- Verified traveler (10/5): - Exlent
- Nelson (2/5): - Nothing to ride home especially being a so called 4 star hotel. Honestly,this is even worse for a 1 star hotel.
- Janki (2/5): - Its basic hotel. I would not count as Four stars. Its there star rated .Middle management not helfull as expected. Definitely not Four star . Area is not so impressive. Hotel have few night clubs and its not suitable for families. Very noisy at nights .
- Abdulahi (2/5): - To be honest I enjoyed my stay there but when it come to dealing your client not so great. Guess they need some more experience and more approachable. They some good stuffs others not so.
- Sunia M. (2/5): - I don't know how is it a 4 star hotel. It smell bad. After entering the hotel I saw a cockroach in the room. And i changed the hotel immediately. They charged me the check-in fee also they didn't refund my money for all 3 night. I didnt even stay there for 30 minute and they charged me check in fee they didn't refund my mony for all 3 night. Never going back there again.
- JABED ISLAM (2/5): Worst Hotel In Dubai! - This Is One of The Worst Hotel I Ever Stayed In Dubai. This Hotel Is Completely A Back-Dated Hotel In Dubai!!! It’s My Bad Luck In Dubai That I Chose This Hotel To Stay With My Wife :( It’s Room Is Very Untidy, Nasty and Smelly. The Floor Carpet of The Room Is Mouldy and Dusty Which Caused Allergic Problems (Cold, Flu and Itching) To Me and My Wife For Which We Had To Change Our Hotel. Guys, Trust Me That, This Hotel Can Easily Make A Healthy Person Sick and Pissed off. This Means That, You Will Enter Into The Hotel With A Good Health and Later On You Will Leave The Hotel With A Bad Health Condition. This Is The Culprit Hotel Which Can Ruin Your Entire Trip-Entertainment. Moreover, The Basin and Other Fixtures In The Toilet Are Broken and Partly Damaged. The House-Keeping Staffs Do Not Clean The Room Properly and Even They Do Not Care To Clean The Carpet With Vacuum Machine Regularly. Finally, The Staffs of This Hotel Are Not Well-Mannered and They Are Very Unhelpful. They Don’t Care of Their Guests. Please Don’t Stay In This Hotel By Spending Your Hardworking-Earned Money!!!
- Mahmoud (4/5): - It was all dirty and full of bugs
- Mohamed (4/5): - No good
- Faisal (2/5): - Bed is full of bugs
- Verified traveler (2/5): Disappointing experience in Dubai - The images do not come close to reflecting the state of the hotel, it was noisy till the sun came up. No housekeeping, it is dirty, smelly, no hot water, and no water pressure. Had to change rooms. The buffet menu for breakfast was poor, so stuck to fried eggs, fruit, and American pancakes. Disappointing in myself for not doing homework at this hotel. Left a bad taste on my overall stay in Dubai. There is no way that this hotel has a 4-star rating and closer to a one or at best two stars. Everything was misleading and more than disappointed at being tricked to be led to believe that this was a decent place to stay
- Mohieddin (2/5): - Nothing more
- Verified traveler (8/5): - hearing the sounds from the night clubs in the room. Carpets are stinking. the bed is comfortable. Shopping & foods are available at doorsteps.
- SIVARAMAN (2/5): - Very poor management, over booking, supervisors looks like drunk in morning.
- Rajesh (2/5): - Full of bed bugs and I have to call duty supervisor to change the room immediately, this hotel had good name now all mismanagement
- Abdul (8/5): - very good
- Verified traveler (8/5): - Overall good. The staff was nice. Unfortunately, the shower was defective. The breakfast was ok, you could choose every day between: pancakes or eggs or Dosa.
- Verified traveler (10/5): - The location was unique. Nestled in the heart of Diera, the hotel provides an opportunity to experienced a more authentic version of Dubai.
- Muhammad (2/5): Worst place to stay - Towels are ripped seems like been used for years . Staff very unfriendly and rude . Indian guys smoking in room lobby . Very dirty place to stay
- Verified traveler (6/5): We Thought gold but it is gold plated. - It is four star buy looks like 3 star. 1.My bed reading light broken, 2.worst WiFi coverage inside room. 3.Daily complements not providing correctly, 4.In this COVID outbreak they are providing one hand towel for two person, 5.got broken kettle. 6. Tea mugs are not good. 7. Rest room very dirty and uncomfortable.
- MOHAMMED (6/5): - There was
- Verified traveler (4/5): - Same towels and same bed sheets every day. They didn't vacuum the room for the 5 days I stayed
- Verified traveler (2/5): - The night club was right by me and had bass all night until 5 a.m.
- Verified traveler (2/5): - It was not clean and also it’s not great hotel once you with your family.
- Verified traveler (8/5): - Service was great and it’s clean hotel , still need more maintenance
- Verified traveler (8/5): My first stay - The price is not worth -Room is to small compare to others, very noisy outside til midnight, sound proofing is not enough, tv reception is poor. Kitchen/ service is worst not accepting order they hang up phone!!!
- Sunshine (2/5): - The noise only stoped at 4 am. We hardley selpet that night.
- Verified traveler (8/5): - over all it was okay. The people work there they were very nice.
- Paul (6/5): - Amazing experience but had serious problem with internet service
- Verified traveler (2/5): - The worst hotel , that i have ever been, rundown property, very dirty , upleasant smell in the lobby and the room, yhe room is dirty, the staff are very rude , i couldn't stand the hotel i had to go to another hotel the same day, without my refund , because the hotel refused to refund me, i don't recommend it to anyone.
- Tariq (2/5): - Washroom quality become worst. No more drinks and snacks in the room. Receptionist are great and rest of the staff are owesome as well
- Verified traveler (2/5): Not good - Too noisy Old Not clean Bad location
- Muhammad Khurshid (6/5): i will be hesitant to stay again. - I have been staying in this Marcopolo since 2006 regularly The overall atmosphere, staff performance, cleanliness, food selection, responsiveness to complaints have gone down at least 25-35% than before. The room rate has dropped due competitiveness or economic situation but now it is no more a4 star hotel stay My room was with breakfast but I had to pay for breakfast
- Juanne (4/5): - The lights are damme and hot water is like 30% hot
- Hassan (6/5): - This is a nice hotel to stay in but if you are expecting a four / five star hotel then this is not for you. The prices are as high as a 5 star hotel but they are actually somewhere around 3 stars. There is a night club on the floor above ground floor and below the first floor, so if your room is on the first floor then be ready to feel the beats of music as you sleep. Breakfast was normal Indian stuff and the swimming pool was cold and dirty. Other amenities came with extra money. Overall it was OK, not worth $105 a night !
- Verified traveler (10/5): - We had a great time staying at Marco Polo. Loved the location, close to all amenities
- Verified traveler (2/5): - This hotel cannot be classed as four star hotel! Needs refurbishing! No fridge in the room. Bathroom very dirty. I checked out 3 days early and moved to another hotel. I would never recommend this hotel to my family and friends
- Amicoleh (8/5): t evaluation of MPH - Our stay was for ten days and I can say the services provided to us was amazing. The people at the reception, the conceirge and the rest of the team were all great. The cleaner whose name I understand is Suman Kumarr was very positive and professional. Ensuring that the room was spotless at all times. In the restaurant too excellent customer service was their priority noteably Shaba Ram Ram, Francis and Prakas.
- Verified traveler (4/5): - No 4 start, just 3 start, not good, not stay again
- Ahmad (2/5): - Very bad hotel! Filthy, room service is terrible, they folded the same towels we used and put them back as clean towels... the music from the clubs stays on until 4 am. Do not recommend
- Verified traveler (10/5): - Very good service will go Again many thanks yasser
- Verified traveler (10/5): - Very nice.. enjoyed our stay. So quiet and food was very good
- Ghurzang (8/5): It was OK - It was OK
- Mo (4/5): - Didn't honor the velocity stated 15% discount And stewards and Stewart not professional
- Ola (6/5): - The staffs were really nice and helpful, they were prompt in attending to my calls. The location is perfect for many activities. Insects were in the room had few bites. The WiFi is really so annoying as it gets disconnectioned like every 5mins had to keep calling the reception.
- Verified traveler (4/5): - Security was tight and people couldn't just walk in off the streets.
- Sami (8/5): Best hotel but a bit noisy - People who can tolerate a noisy night can stay here, not so noisy but the dam dam dam of music banging the walls of your room. I like this hotel a lot but its not for guys like me who want to rest n sleep at night coz there is a nightclub in the hotel which makes the place a bit noisy.
- Chimdi (2/5): - I liked the location close to restaurants. Very easy to get a taxi. The rooms have mold, Wifi is limited to each device, the room fridge didn't work, the television didn't work, the pool had mold in the ceiling before you got to the pool and wasn't quite clean/well maintained, had flies in the room from somewhere constantly, room cleaning was at like 3-4pm and also the next room kept smoking and it kept coming into my room.
- Verified traveler (10/5): - everything good, except the other people staying there. very loud voices
- Asad (6/5): - No slipper, toothbrush, toothpaste in bathroom. No complementary tea.or refreshments
- Verified traveler (8/5): Very good - I had great time during my stayed! Thank you.
- Verified traveler (6/5): - Not recommended for families. The property became old and not well maintained
- Bright (8/5): Bathroom room needs improvement - It was amazing and good customers care they only need spacious bathrooms
- Mohammad (10/5): - The hotel is in good location close by to the stores the staff are very nice. The only problem is the wifi it keep disconecting.
- Verified traveler (6/5): - Hotel is outdated. Has an old smell to it. Wifi was only for one device.
- Verified traveler (8/5): - Nice nice hotel and clean hotel nice room very good
- kingmo (10/5): - The location was parfect and i would like to see the wifi improved in my future stay at marco polo
- Tgyrl (6/5): - This should not be classed as a 4star. It needs renovating. We booked 2rooms and were dissapointed. However, can't complain too much as the price was very reasonable. Bonus is- decent location if you want to stay near the Gold Souk.
- Verified traveler (10/5): - I liked where the hotel is located friendly staff front desk they're so welcoming… overall had good stay.
- Tsegireda (10/5): Everything was perfect and the staff aer fraindly - It was amazing
- Verified traveler (4/5): - wont recommend this they keep in eye on you whos us coming as they charge after 10pm which is nasty
- Verified traveler (6/5): - Nothing be honest except they got night club and sheesha bar which wast goodthpugh
- Harith (2/5): - Very bad experience..bad odor...small rooms..bad service...not the same at pictures ...the area was very bad
- CHRISTOPHER (6/5): - I like the area and location, but if you can here the outside noise from the windows. Noises like beat from the bar and plane passing by. My room has a defective TV it has a poor reception You need to let it run for 10mins then the reception will be ok.
- Beryl (4/5): - My concerns on property 1.Sleep quality-interupted by noise from the adjacent disco or from planes flying above it. 2.My particular room was quite stuffy even with aircon although my kids room was comfortable. 3.Old hotel requiring renovation-bathroom was tiny and the tab discoloured,loby area also quite dated. 4.Although fairly accessible to metro,the area is not desirable and online photos exaggerate the hotel ambience.
- Verified traveler (8/5): Good for solo - Nice hotel
- Verified traveler (10/5): - I like the location it's closed to all malls and especially to airport.
- Verified traveler (8/5): - The staff was very helpful and hospitable. Don’t recommend the breakfast though. Overall, a oleasing stay!
- Verified traveler (4/5): - The water in the shower/tub would not get above slightly warm, and I had to use the water pot to get any bath to a comfortable temp. The clubs played music which reverberated throughout the building until 0300 and I could not get sleep prior to have to wake for my flight.
- ah f (4/5): - Very noisy at night due to night club
- Verified traveler (8/5): - Very friendly and accommodating staff members
- Pawel (2/5): - The hotel has a disco. We received the room just above it. By loud music, we could not slept until it was closed at 3 am. It is incomprehensible to run hotel services in such a place. They should decide to run either a disco or a hotel. The rooms looked quite good, you can see the renovation a few years ago. The carpet in the room was not well dusted, it had numerous plans, as did the sofa and pillows on it. Bedding was nice and clean. The bed was comfortable enough. The whole room was dominated by the smell of chemicals used in the bathroom to hide the smell of the mold hidden under the ceiling. The smell of air conditioning was so unpleasant that we did not use it. Fortunately, it was only 1 night, with check-out at 5am. (so only 1 hour of sleep).
- Verified traveler (10/5): - Our room was spacious enough for 3 persons. Very clean and well maintained. We had a nice stay.
- Roel (8/5): Decent Hotel - Toilet/ Bathroom wasn’t cleaned properly otherwise nice and comfortable hotel in dubai.
- Kudzie (8/5): - Fantastic service from hotel staff. However, the hotel facilities seem a bit dated and the buffet breakfast was very disappointing.
- Asif (10/5): Very Good - Great hotel, reasonably priced. Service was always with a smile and friendly staff. Keep up the good work.
- Verified traveler (8/5): - It was a good experience...except the wifi wasn’t working properly in the room...
- Rashid (6/5): - Bad refrigerate . Bathroom not very clean . Definitely not 4 star hotel standard . But it was best price I ever pad for so called 4 star hotel .
- Verified traveler (6/5): - very very good 1 pound fish very very nice 1 pound come on ladies come on ladies 1 pound fish.
- Mohamed (4/5): Noisy and bad wireless internet - Stayed the hotel from 25/6/18 until 6/7/18. Hotel is not far from airport and old centre of Dubai. Service is bad and very noisy as there are 3 discotheques in the hotel. Open from 6pm till 6am. If you’re looking a place to rest and have a nice quite sleep this is not your hotel. Internet connection is very weak and intermittent. Technical assistance team is unfriendly, unable or uninterested resolving internet related issues.
- Verified traveler (8/5): - It was a nice stay. The room and bed is big and comfy. The staffs were nice and helpful and the breakfast is great. I just don’t like the scent in the room
- Verified traveler (8/5): - It was a pleasant stay with friendly staff and clean room...
- Michael (6/5): - Hotel room and lobby were good. Restaurant (breakfast buffet) was quite horrible. Good location with easy access to train station.
- Fazlin (6/5): - Very noisy hotel
- Verified traveler (6/5): Why extra charges? - Can easy be improved for example why hotel guests have to pay entry fee of 100 AED in the Iranian restaurant
Photos
