Conrad Tokyo
Location: Minato-ku, Higashi-Shinbashi 1-9-1, Tokyo, jp
Star Rating: 5 Stars
Property Type: Hotels
About this Property
Luxurious Accommodation and Award-Winning Dining
Conrad Tokyo, located in the vibrant heart of Tokyo near Ginza, offers spacious rooms with modern decor and stunning city views. Indulge in award-winning dining experiences at the 5 on-site restaurants, including the renowned China Blue.
Relaxation and Wellness
Unwind at the 29th-floor spa with panoramic city views or take a dip in the picturesque indoor pool. Stay active at the spacious fitness center overlooking Tokyo. The Mizuki Spa offers a range of rejuvenating massages for ultimate relaxation.
Convenient Location and Exceptional Service
With easy access to Shiodome Subway Station and JR Shimbashi Train Station, exploring Tokyo is a breeze. Enjoy the convenience of being a short ride away from Tokyo Big Sight Exhibition Centre and the Imperial Palace. Experience top-notch service and luxury during your stay at Conrad Tokyo.
Book now to experience luxury and convenience at Conrad Tokyo!
Important Information
Due to limited availability, guests planning to use an extra bed are requested to contact the hotel in advance.
The pool is open from 06:00 until 22:00, with last admission at 21:30. Children (aged 4 to 15) may use the pool from 09:00 until 19:00.
Maintenance work of the property will be carried out. The rooms and facilities are closed from 17/01/27 17:00 to 18/01/27 06:00.
Maintenance work of the pool will be carried out. The pool is closed from 18/01/27 06:00 to 22/01/27 22:00.
Policies
Check-in: 03:00 PM - 12:00 AM
Check-out: 12:00 PM
Amenities & Facilities
- Health or beauty spa nearby
- Electric bicycle charging station
- Fitness facilities (surcharge)
- Parking
- Non-smoking rooms
- Air conditioning
- Swimming pool
- Restaurant
- Room service
- Lift / Elevator
- Luggage storage
- Express check-in/check-out
- Safety deposit box
- Fax/photocopying
- Facilities for disabled guests
- Ironing service
- Car hire
- Massage services
- Currency exchange
- Chapel/shrine
- Non-smoking throughout
- Concierge service
- Allergy-free room
- Kid meals
- Paid WiFi
- Coffee Shop on site
- Fruits
- Spa/wellness center services
- Beauty Services
- Manicure
- Pedicure
- Staff adhere to local safety protocols
- Physical distancing rules followed
- Hand sanitizer in guest room and key areas
- Cashless payment available
- Fire extinguishers
- First aid kit available
- Smoke alarms
- Key access
- Food delivered to guest room
- CCTV outside property
- Access to health care professionals
- 24-hour security
- Security alarm
- Key card access
- Television in common areas
- Front desk (limited hours)
- Express check-in
- Access to nearby indoor pool
- Fitness facilities (surcharge)
- Internet access
- Housekeeping on request
- Art gallery on site
- Wine release events
- Reception hall
- Health or beauty spa nearby
- Swimming nearby
- Electric bicycle charging station
- Vegetarian menu options available
- Accessible train station shuttle
- No accessible train station shuttle
Rooms Available
-
Twin Suite with Bay View
This spacious modern room offers panoramic views of Royal Hamarikyu Garden and Tokyo Bay. Includes a mini-bar, and a flat-screen TV with a DVD player. Features a separate living room and walk-in closet.
Max Occupancy: 3 (3 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Radio
- Refrigerator
- Desk
- Seating Area
- Toilet
- Private bathroom
- Heating
- Slippers
- Alarm clock
- Bidet
- Upper floors accessible by elevator
- Toilet paper
- Shampoo
- Conditioner
- Body soap
- Pajamas
- Feather pillow
- Hypoallergenic pillow
- Accessible by lift
- Smoke alarm
- Key card access
- Privacy curtain
- Air purifiers
-
Executive Twin Suite with City View
This spacious modern room offers panoramic views of Ginza and Shiodome. Features a walk-in closet, mini-bar, flat-screen TV as well as a stylish bathroom with glass walls and a marble sink. Includes access to the Executive Lounge with private check-in and check-out, and other business services. Complimentary breakfast and refreshments are available.
Max Occupancy: 3 (3 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Radio
- Refrigerator
- Desk
- Seating Area
- Heating
- Slippers
- Alarm clock
- Bidet
- Feather pillow
- Hypoallergenic pillow
- Smoke alarm
- Privacy curtain
-
Executive King Suite with Bay View
Features panoramic views of Royal Hamarikyu Garden and Tokyo Bay. This spacious modern room has a walk-in closet and a separate living room with a mini-bar, and a flat-screen TV with a DVD player. The stylish bathroom has white marble basins and is separated by a glass partition. Includes access to the Executive Lounge with private check-in and check-out, and other business services. Complimentary breakfast and refreshments are available.
Max Occupancy: 3 (3 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Refrigerator
- Desk
- Seating Area
- Heating
- Slippers
- Bidet
- Feather pillow
- Hypoallergenic pillow
- Smoke alarm
- Privacy curtain
-
City King Suite
The spacious suite features air conditioning, a mini-bar, a tea and coffee maker, a seating area, as well as a TV with cable channels. The unit has 1 bed.
Max Occupancy: 3 (3 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Refrigerator
- Desk
- Seating Area
- Toilet
- Private bathroom
- Heating
- Slippers
- Alarm clock
- Bidet
- Upper floors accessible by elevator
- Toilet paper
- Shampoo
- Conditioner
- Body soap
- Pajamas
- Feather pillow
- Hypoallergenic pillow
- Accessible by lift
- Smoke alarm
- Key card access
- Privacy curtain
- Air purifiers
-
King Room with City View
Features panoramic views of Ginza and Shiodome. This modern room has a cherry blossom painting and a traditional lantern style lamp. Includes a mini-bar, and a flat-screen TV with a DVD player. The stylish bathroom has white marble basins and is separated by a glass partition. An extra bed is provided for reservations for 3 people.
Max Occupancy: 3 (3 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Refrigerator
- Desk
- Seating Area
- Toilet
- Private bathroom
- Heating
- Slippers
- Interconnected room(s) available
- Alarm clock
- Bidet
- Upper floors accessible by elevator
- Toilet paper
- Cots
- Shampoo
- Conditioner
- Body soap
- Pajamas
- Feather pillow
- Hypoallergenic pillow
- Accessible by lift
- Smoke alarm
- Key card access
- Privacy curtain
- Air purifiers
-
Executive King Room with City View
Features panoramic views of Royal Hamarikyu Garden and Tokyo Bay. This modern room has a mini-bar, and a flat-screen TV with a DVD player. The stylish bathroom has white marble basins and is separated by a glass partition. Includes access to the Executive Lounge with private check-in and check-out, and other business services. Complimentary breakfast and refreshments are available.
Max Occupancy: 3 (3 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Refrigerator
- Desk
- Seating Area
- Toilet
- Private bathroom
- Heating
- Slippers
- Interconnected room(s) available
- Alarm clock
- Executive lounge access
- Bidet
- Upper floors accessible by elevator
- Toilet paper
- Shampoo
- Conditioner
- Body soap
- Pajamas
- Feather pillow
- Hypoallergenic pillow
- Accessible by lift
- Smoke alarm
- Key card access
- Privacy curtain
- Air purifiers
-
Twin Room with City View
Features panoramic views of Ginza and Shiodome. This modern room has a cherry blossom painting and a traditional lantern style lamp. Includes a mini-bar, and a flat-screen TV with a DVD player. The stylish bathroom has white marble basins and is separated by a glass partition. An extra bed is provided for reservations for 3 people.
Max Occupancy: 3 (3 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Refrigerator
- Desk
- Seating Area
- Toilet
- Private bathroom
- Heating
- Slippers
- Interconnected room(s) available
- Alarm clock
- Bidet
- Upper floors accessible by elevator
- Toilet paper
- Shampoo
- Conditioner
- Body soap
- Pajamas
- Feather pillow
- Hypoallergenic pillow
- Accessible by lift
- Smoke alarm
- Key card access
- Privacy curtain
- Air purifiers
-
King Suite with Bay View
This spacious modern room offers panoramic views of Royal Hamarikyu Garden and Tokyo Bay. Includes a mini-bar, and a flat-screen TV with a DVD player. Features a separate living room and walk-in closet. An extra bed is provided for reservations for 3 people.
Max Occupancy: 3 (3 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Refrigerator
- Desk
- Seating Area
- Toilet
- Private bathroom
- Heating
- Slippers
- Alarm clock
- Bidet
- Upper floors accessible by elevator
- Toilet paper
- Shampoo
- Conditioner
- Body soap
- Pajamas
- Feather pillow
- Hypoallergenic pillow
- Accessible by lift
- Smoke alarm
- Key card access
- Privacy curtain
- Air purifiers
-
Twin Suite with City View
This spacious modern room offers panoramic views of Ginza and Shiodome. Includes a mini-bar, and a flat-screen TV with a DVD player. Features a separate living room and walk-in closet.
Max Occupancy: 3 (3 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Refrigerator
- Desk
- Seating Area
- Toilet
- Private bathroom
- Heating
- Slippers
- Interconnected room(s) available
- Alarm clock
- Bidet
- Upper floors accessible by elevator
- Toilet paper
- Shampoo
- Conditioner
- Body soap
- Pajamas
- Feather pillow
- Hypoallergenic pillow
- Accessible by lift
- Smoke alarm
- Key card access
- Privacy curtain
- Air purifiers
-
Executive Twin Room with City View
Features panoramic views of the city. This modern room has a mini-bar, and a flat-screen TV with a DVD player. The stylish bathroom has white marble basins and is separated by a glass partition. Includes access to the Executive Lounge with private check-in and check-out, and other business services. Complimentary breakfast and refreshments are available.
Max Occupancy: 3 (3 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Refrigerator
- Desk
- Seating Area
- Toilet
- Private bathroom
- Heating
- Slippers
- Interconnected room(s) available
- Alarm clock
- Executive lounge access
- Bidet
- Upper floors accessible by elevator
- Toilet paper
- Shampoo
- Conditioner
- Body soap
- Pajamas
- Feather pillow
- Hypoallergenic pillow
- Accessible by lift
- Smoke alarm
- Key card access
- Privacy curtain
- Air purifiers
-
Executive Twin Room with Bay View
Features panoramic views of Royal Hamarikyu Garden and Tokyo Bay. This modern room has a mini-bar, and a flat-screen TV with a DVD player. The stylish bathroom has white marble basins and is separated by a glass partition. Includes access to the Executive Lounge with private check-in and check-out, and other business services. Complimentary breakfast and refreshments are available.
Max Occupancy: 3 (3 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Refrigerator
- Desk
- Seating Area
- Toilet
- Private bathroom
- Heating
- Slippers
- Interconnected room(s) available
- Alarm clock
- Executive lounge access
- Bidet
- Upper floors accessible by elevator
- Toilet paper
- Shampoo
- Conditioner
- Body soap
- Pajamas
- Feather pillow
- Hypoallergenic pillow
- Accessible by lift
- Smoke alarm
- Key card access
- Privacy curtain
- Air purifiers
-
Executive King Room with Bay View
Features panoramic views of Royal Hamarikyu Garden and Tokyo Bay. This modern room has a mini-bar, and a flat-screen TV with a DVD player. The stylish bathroom has white marble basins and is separated by a glass partition. Includes access to the Executive Lounge with private check-in and check-out, and other business services. Complimentary breakfast and refreshments are available.
Max Occupancy: 3 (3 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Refrigerator
- Desk
- Seating Area
- Toilet
- Private bathroom
- Heating
- Slippers
- Interconnected room(s) available
- Alarm clock
- Executive lounge access
- Bidet
- Upper floors accessible by elevator
- Toilet paper
- Shampoo
- Conditioner
- Body soap
- Pajamas
- Feather pillow
- Hypoallergenic pillow
- Accessible by lift
- Smoke alarm
- Key card access
- Privacy curtain
- Air purifiers
-
Corner Twin Suite with City View
Spacious room featuring a contemporary interior with panoramic city views, a walk-in wardrobe and a living room with a sofa and a wall-mounted flat-screen TV and a DVD player. A mini-bar and bathrobes are provided.
Max Occupancy: 3 (3 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Refrigerator
- Desk
- Seating Area
- Toilet
- Private bathroom
- Heating
- Slippers
- Interconnected room(s) available
- Alarm clock
- Bidet
- Upper floors accessible by elevator
- Toilet paper
- Shampoo
- Conditioner
- Body soap
- Pajamas
- Feather pillow
- Hypoallergenic pillow
- Accessible by lift
- Smoke alarm
- Key card access
- Privacy curtain
- Air purifiers
-
Deluxe King Suite with Bay View
This spacious modern room offers panoramic views of Royal Hamarikyu Garden and Tokyo Bay. Includes a mini-bar, and a flat-screen TV with a DVD player. Features a separate living room and walk-in closet. Includes access to the Executive Lounge with private check-in and check-out, and other business services. Complimentary breakfast and refreshments are available.
Max Occupancy: 3 (3 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Refrigerator
- Desk
- Seating Area
- Toilet
- Private bathroom
- Heating
- Slippers
- Alarm clock
- Bidet
- Upper floors accessible by elevator
- Toilet paper
- Shampoo
- Conditioner
- Body soap
- Pajamas
- Feather pillow
- Hypoallergenic pillow
- Accessible by lift
- Smoke alarm
- Key card access
- Privacy curtain
- Air purifiers
-
Corner King Suite with Bay View
Spacious room featuring a contemporary interior with panoramic views of Royal Hamarikyu Garden and Tokyo Bay, a walk-in wardrobe and a living room with a sofa and a wall-mounted flat-screen TV and a DVD player. A mini-bar and bathrobes are provided.
Max Occupancy: 3 (3 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Refrigerator
- Desk
- Seating Area
- Toilet
- Private bathroom
- Heating
- Slippers
- Alarm clock
- Bidet
- Upper floors accessible by elevator
- Toilet paper
- Shampoo
- Conditioner
- Body soap
- Pajamas
- Feather pillow
- Hypoallergenic pillow
- Accessible by lift
- Smoke alarm
- Key card access
- Privacy curtain
- Air purifiers
-
Pure Wellness King Room with Bay View
The spacious air-conditioned triple room offers a TV with cable channels, a mini-bar, a tea and coffee maker and a seating area. The unit offers 1 bed.
Max Occupancy: 3 (3 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Refrigerator
- Desk
- Seating Area
- Toilet
- Private bathroom
- Heating
- Slippers
- Interconnected room(s) available
- Alarm clock
- Bidet
- Upper floors accessible by elevator
- Toilet paper
- Shampoo
- Conditioner
- Body soap
- Pajamas
- Feather pillow
- Hypoallergenic pillow
- Accessible by lift
- Smoke alarm
- Key card access
- Privacy curtain
- Air purifiers
-
Corner City King Suite
The spacious suite offers air conditioning, a mini-bar, a tea and coffee maker, a seating area and a TV with cable channels. The unit has 1 bed.
Max Occupancy: 3 (3 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Refrigerator
- Desk
- Seating Area
- Toilet
- Private bathroom
- Heating
- Slippers
- Alarm clock
- Bidet
- Upper floors accessible by elevator
- Toilet paper
- Shampoo
- Conditioner
- Body soap
- Pajamas
- Feather pillow
- Hypoallergenic pillow
- Accessible by lift
- Smoke alarm
- Key card access
- Privacy curtain
- Air purifiers
-
King Room with Bay View
Features panoramic views of Ginza and Shiodome. This modern room has a cherry blossom painting and a traditional lantern style lamp. Includes a mini-bar, and a flat-screen TV with a DVD player. The stylish bathroom has white marble basins and is separated by a glass partition.
Max Occupancy: 3 (3 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Refrigerator
- Desk
- Seating Area
- Toilet
- Private bathroom
- Heating
- Slippers
- Interconnected room(s) available
- Alarm clock
- Bidet
- Upper floors accessible by elevator
- Toilet paper
- Shampoo
- Conditioner
- Body soap
- Pajamas
- Feather pillow
- Hypoallergenic pillow
- Accessible by lift
- Smoke alarm
- Key card access
- Privacy curtain
- Air purifiers
-
Twin Room with Bay View
Features panoramic views of Royal Hamarikyu Garden and Tokyo Bay. This modern room has a cherry blossom painting and a traditional lantern style lamp. Includes a mini-bar, and a flat-screen TV with a DVD player. The stylish bathroom has white marble basins and is separated by a glass partition.
Max Occupancy: 3 (3 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Refrigerator
- Desk
- Seating Area
- Toilet
- Private bathroom
- Heating
- Slippers
- Interconnected room(s) available
- Alarm clock
- Bidet
- Upper floors accessible by elevator
- Toilet paper
- Shampoo
- Conditioner
- Body soap
- Pajamas
- Feather pillow
- Hypoallergenic pillow
- Accessible by lift
- Smoke alarm
- Key card access
- Privacy curtain
- Air purifiers
Guest Reviews
- Gladness (10/5): - Everything!
- Sa La (6/5): 전혀 환영받지 못하는 5성급 호텔 / 와이파이없음!! - 긴자에서 걸어갈 수 있지만 좀 먼거리, 매니저님이 잘 처리해주었지만 불친절한 직원때문에 체크인할때 기분이 많이 상했다. 5성급호텔에서 처음겪는 경험 5성급 호텔이 와이파이가 안된다고합니다!!! 돈내야한대요! 콘래드 회원만 무료라고해서 황당했습니다. 부킹닷컴에서는 무료 와이파이라고 써있는데요!! 체크해서 유료로 수정해주세요!! 그리고 체크인할때 제 예약이 없다며 체크인 응대 직원이 굉장히 무례하게 대했습니다. 표정도 안좋았습니다. 제 예약을 한참 못찾아놓고 미안하다는 말 한마디도 없었습니다. 20분이나 걸려서 체크인했고 결국 들어간 방에는 불쾌한 냄새가 났음.
- terezinha (10/5): -
- Anastasiia (9/5): -
- FRANK (9/5): -
- JOSE LUIS (5/5): EXTREMELY EXPENSIVE!!! -
- raylynd2026 (10/5): Conrad Tokyo never disappoints - Always an amazing time staying here at Conrad Tokyo! The executive lounge service here is top notch!! Welcomed to the lounge by Rudra who is a definite asset to Hilton with his genuinely cheerful & caring demeanor!! Also the “signature scent” that is diffused in the lobby area & the hallway to the lounge is absolutely marvelous!! Upon researching, found out the exclusive scent can be purchased at the shop in the lobby - room spray, essential oil or reed diffiser. FYI: Shop is not Hilton owned so room charge is not possible.
- estevan111 (10/5): Enjoyable short stay at Conrad Tokyo - We thoroughly enjoyed our stay at Conrad Tokyo. Staff were friendly and professional and the room immaculate and well-appointed. There was some noise from trains running below our 34th floor room so earplugs were necessary until about 1 am. Other than that everything was perfect and the views from the lobby amazing. Great location within easy walking distance of Ginza and the beautiful Hama-Ryku park just across the road. We had dinner at the the Cerise restaurant which offers nice selection of dishes. Kasuki and Marin took great care of us there with excellent, friendly service. We would have no hesitation returning to the Conrad Tokyo.
- WorknForVacation (10/5): My All Time Favorite - Conrad Tokyo is probably my favorite hotel of all time. Everyone we interacted with treated us very well. With Diamond status we received a room upgrade, which was very kind. We received free breakfast and the breakfast at Cerise is very good quality, especially for a hotel breakfast. Housekeeping makes multiple stops in each day to make sure you have everything you need. Room service was fast. Also, every time I pressed the button for “star service” I felt I was really cared for. We enjoyed the jacuzzi, which by the way is only available clothes-free. Also enjoyed the pool, and the executive lounge. Location is great, nearby two stations. Views from the room and every restaurant in the place were amazing. We have stayed in a good amount of five star hotels, but this one is my favorite. Hilton really does a very good job of hiring and training. The people are the best! Brand loyal over here!
- mntraveller1a (10/5): Exceptional staff at the Conrad. - What a wonderful experience. The staff at the Conrad was exceptional, beginning with the check-in experience. Emily was so thoughtful and helpful. She got our vacation off to a great start. We had breakfast and supper both days, the wait staff was superb. Ai and Shunsuke were especially helpful. We will be back!
- michaelhI1566SL (10/5): Home away from home - Our family of 4 had a fantastic time at the Conrad again. This is our family’s third time staying here and the service has always been great and this trip was no exception to that. We were celebrating my birthday and my daughter’s birthday while we were there. Peter from the guest relations team was amazing and added some special touches for us that made our trip even more special! The front of the house team was amazing and is still amazing. The staff members remembered us from our previous trips. Our family will definitely be back in the future and we are eagerly awaiting our next trip in the future. The location of the hotel (if it’s your first time in Tokyo) may seem out of the way, but it’s extremely close to a metro station that you can easily access. Our family actually loves the location because it’s close enough to get to metro stops but it’s not in the extremely crowded areas that it’s hard to walk around. It’s very close walk to ginza for eating and shopping as well (make sure you take the above ground walkways to shorten your walk).
- jenniferbY8574MG (8/5): Lovely, but - The Conrad is a beautiful hotel in a convenient location. It is expensive but the views and spaces are worth paying more for. Our only disappointment was the dinner food and drink options within the hotel. The options ranged from high to ridiculous and even the supposedly casual cafe/ restaurant was well overpriced without the quality to back it up. My vegetarian Ramen was bland and ordinary. I added salt and asked for chilli oil to make it just ok. The real disappointment was the wine prices. There were no options for a casual wine. Even the least expensive was exorbitantly priced. Such a shame in an otherwise lovely hotel.
- 623zeenatn (10/5): Spacious room - Spacious room with all the amenities in the bathroom. Excellent view also.
- 894berylw (8/5): Conrad Tokyo, March 2026 - The hotel was lovely and the staff very efficient and friendly. We only had a snack and the included breakfasts but we found these to be very average. The breakfast buffet - things that were supposed to be hot were not. Eggs that were cooked to order arrived almost cold. The service was extremely slow. Note if your room is on the city side it can be noisy from the trains. The bay side is very quiet and I think much nicer.
- ignaciogF4689HN (10/5): Amazing - Shunsuke Koizumi was very friendly and professional amazing service, he was over expectations. Thanks for make our stay amazing!!!
- Boo972 (10/5): Heart of Tokyo stay - A good trip is the sum Of the total parts. The Conrad met all those parts 100%. The staff made our stay perfect.
- delta_damian (10/5): Excellent restaurant for a special dinner, great food ,wines & Japanese excellency in service. - Arrived from Frankfurt/Germany this morning just for the one night before going on a cruise for the next two weeks around Japan. Room on 31st floor , well furnished with all amenities. Had dinner in the " Collage " ( Modern French ) restaurant ( 28th floor ), ceiling is 7m high! Pleasant seating, quite and very friendly/polite staff served us for our min 2hrs stay. Interesting menu and excellent Champagne ( white & rose ) and 2018 French dry red wine. The whole atmosphere was so different than dining in Germany or other European countries.
- nabilns (10/5): Conrad Tokyo - It was one of the best stays in Tokyo. The hotel is clean and service is to the top. We had access to the Executive lounge. The breakfast there is superb. Jaya at the Lounge made the experience extra special. Juri at customer service is very helpful. I would definitely stay there again. It is a family friendly hotel.
- BarneyO535 (10/5): Consistently Excellent - Beautiful Hotel. Convenient location and superb staff - After a long 14 hour flight across North Pole I arrived at Haneda. Very convenient to Conrad Tokyo. Such a warm welcome on arrival. The lobby is on 28th floor. Service was flawless, smiles from the staff. I felt Conrad Tokyo was like home from home. Upgraded to a beautiful Bay View Suite. Extremely comfortable. I particularly enjoyed a visit to Ueno Park to see the Sakura in full bloom. So beautiful. So many people working at Conrad Tokyo are delivering exceptional and excellent Japanese Hospitality. It was such a privilege to be able to enjoy 5 nights here. Only can give the highest recommendation. Special thanks to Peter Mizutani - he did so much beyond the call of duty to help me plan my stay. Peter gave me suggestions and assistance. A real credit to Hospitality. I am so appreciative of Team Conrad. Look forward to returning soon. Thanks to all
- T9966OAmichaelc (10/5): Excellen place to stay! - Beautiful 5 Star Hotel with service to match. The entire executive lounge team, check in team, housekeeping and ground floor team were all amazing.
- weichunl1012 (10/5): Great place to stay in Tokyo - Really good location in Tokyo and the view is awesome. Staff is absolutely amazing, and the executive lounge is some of the best. You never get hungry.
- 395jono (10/5): Incredible! - One of our best hotel stays ever! Even with the base level room on the lowest floor (30th), the room was breathtaking! (Despite Diamond status, no free upgrade as the hotel was sold out.) A wall of floor to ceiling windows, with a room-length couch to enjoy the view, plus automatic blinds for the bathroom, to soak in the view from a luxurious soaking tub. Loved the extra touch of a Conrad rubber ducky and a Conrad teddy bear. The bedding was the most comfy I had in all of Japan! Great time at the bar, with its huge windows with sweeping views of Tokyo Bay. Inventive cocktails + a phenomenal whisky flight. Executive Lounge has both Japanese breakfast and Western options, plus a deluxe egg course on order, whether you want uni scrambled eggs or lobster benedict, etc. (albeit it's not wise for their kitchen to drench the lobster in bernaise sauce.) Cocktail hour at the executive lounge isn't great, as their complimentary wine offerings tend to be subpar (low 80s, B-), and they don't mix any cocktails for you, although they have some hard liquor on hand for you to pour yourself (a bit of a misnomer). The pool, which is a lap pool, is gorgeous, especially at night. It's a shame they have a tiny gym; not much strength training equipment. $1,500+ near cherry blossom season. We feel like we got great value. Highly recommended!
- dannyf489 (10/5): Wonderful stay, can’t wait to visit again! - Mizutani san was a wonderful host and made us feel truly welcomed at the Conrad Tokyo. He was energetic, enthusiastic, and focused on ensuring we had a great stay. The staff at the Conrad Tokyo are amazing. The rooms are large, clean, and luxurious. The location along the bay overlooking Hamarikyu Garden is beautiful. The hotel is easily accessible through both the Shimbashi and Shiodome stations.
- 71susannam (10/5): Wonderful Stay Full of Surprises. - We had a fabulous stay at the Conrad,starting with a Diamond upgrade to a beautiful suite. Wataru Inoue, the Bell Captain, took care of us from the moment we stepped out of our cab, showing us around the hotel and explaining the features and opportunities. What a surprise to receive a delicious cake and strawberries in the room in recognition of my birthday! Then we met Fumie Murase,the guest relations manager, who provided invaluable information on touring and transportation and sent me another cake and little Conrad bear! She showed genuine interest in being sure we had an excellent stay. We felt so cared for, we didn't want to leave. But we will have great memories of our stay, the quality of the hotel, the delicious and bountiful breakfasts, and the warmth of the staff.
- Pathfinder394440 (10/5): Family dinner - High quality dinner for family
- bkhurt (4/5): Breakfast in the sky - We stayed in the hotel next door which was lovely the Villa Fontaine Shiodome, and went to the Conrad for breakfast. They have a big buffet on the 28th floor. It’s $6500 yen pp. we found the food very good but the service very poor. You go through the buffet line for most food items but order your “main” like eggs etc off a menu. One of us never got what was ordered and no one came to refill coffee. View is amazing bc your so high but we left dissatisfied and disappointed dt the lack of service
- Yumi (10/5): -
- 499candyg (10/5): Conrad Tokyo. Fantastic place to stay! - Location great. Atmosphere wonderful. Rooms beautiful. Very nice hotel for the money! Peter Mizutani represented the Conrad extremely well. He went out of his way to make our stay fantastic! We have never met a more friendly, kind, humorous and knowledgeable guest relations manager in all our travels. Candy
- edgormley2016 (10/5): Peter Mizutani, one of the guest relations managers. Amazing young man that represents the Conrad very well. - Peter, went out of his way to welcome and accommodate us while we stayed at the Conrad. From helping with meals-selection to getting us reservations with best river views . Additionally he told us about taking the sky bridge to several shopping areas. We are extremely grateful and pleased with the service he and his staff gave us. Ed & Candy Gormley
- Yoshiyuki (1/5): -
- Ronald (8/5): -
- Yoshiyuki (1/5): 最悪 - 最悪でした 8万円のはずが687000払わされました 重大な間違い
- roll-on-my-friend (10/5): First time in Japan - Top of the line, hotel. Very high class. Fantastic staff. I've never been to a place that offers more, high level customer service. Everyone wants to make totally sure, that you are taken care of. If you need anything, they will go out of their way to get it for you. Absolutely amazing. These people take pride in everything they do. Cars are spotless. Streets are clean. Streets are safe. The views are great. This is a place that will not disappoint. The rooms are large with tubs, almost in the room. It is behind glass in the bathroom. Yea, I am so thrilled that I got to stay at this beautiful hotel on my trip. Highly recommend.
- jonathanlJ6974GL (10/5): Faultless Service and Support - My wife and Stayed at the Conrad Tokyo for three nights in February. The overall standards, friendliness and quality of service were impeccable. The hotel was immaculate, tasteful and impressive, without being in any way ostentatious. Our room commanded spectacular vistas of Tokyo bay. The quality and variety of food on offer for breakfast was unsurpassed and the staff went out of there way to create a truly memorable experience for us both. A particular mention of appreciation must be made to Yohei, the Director of Rooms, who greeted us on arrival, took time to to talk with us about the property, and subsequently managed to trace a lost item that I left behind on the train after we had left the hotel. Many thanks all round.
- WorknForVacation (10/5): Five Stars - Multiple visits. Not consistent with the details, but never bad. I will continue to stay here because overall it is the best hotel in my opinion. I feel like when booking via Amex you get a better experience than booking direct, even with hotel status.
- Rakesh (9/5): -
- 50jont (10/5): Don't hesitate to book this hotel - Upon our arrival on the 28th floor (it's where the front desk is located), we were greeted by Peter, who was extremely helpful and friendly. He led us to the front desk to check-in where Sho helped us get our room keys and also reserved a time for us in the executive lounge later in the afternoon. Our room was located on the 31st floor and the room was gorgeous with a beautiful view of the Ginza area. There was a mini fridge with a coffee maker and electric kettle. The bathroom had a separate shower and tub with another area for the toilet (bathroom was very spacious). The Conrad Tokyo also had a turn down service, but we declined. Even though we had declined the service, the staff gave us a small Conrad bear along with ice when we asked if they had an ice machine. The room itself was so clean and spotless, with even the windows not having a spot on it. The bed along with pillows were magical (I don't think I have slept so well in a hotel bed before!). We ordered room service and our order came within 15 to 20 minutes even though we were told it would take about 40 minutes. Since my wife is a Hilton Diamond member, we got to enjoy the breakfast on the 28th floor and it was fantastic. Overall, I would say this is the best hotel I have ever stayed at.
- Zaya (9/5): -
- aaV2552HD (10/5): Beautiful inside and out - This property has one of the warmest service in any property I’ve encountered around the world. From check in by Vincent Hsu, the friendly and proactive vibes set the tone I felt in this too short stay. The lovely and warm service I felt at the lounge were deeply felt. The food at the lounge and Cerise were also quite strong. They had Hachis Parmentier at the lounge during evening reception which was incredibly tasty. The highlight for me was the genuinely warm service of the lounge staff, thanks for a lovely stay.
- Martin (10/5): -
- ellew459 (10/5): Incredible Stay - My experience at the Conrad Tokyo was exceptional, but the absolute highlight was my time at the spa with Maria. She is truly attentive; she made sure every detail of the treatment was perfect and tailored to what I needed. It was one of the most relaxing and professional spa experiences I’ve had. The high standard of service from Maria and the rest of the team made my stay feel truly special. Highly recommend!
- jinmich (10/5): One of the best hotel I’ve ever stayed at - One of the best hotel I’ve stayed at in my life. Perfect experience through and through. There isn’t a better hotel in Tokyo and possibly even Japan. Trumps all the other newer flashier choices in town. Trust me, you will not go wrong
- Etoile12346 (10/5): Beautiful hotel in the heart of Tokyo - This is a beautiful hotel right in the heart of Tokyo. It's an easy walk to the metro station and has fantastic views of Tokyo Bay. Check in was easy, and the lobby and bar area feel very spacious with super high ceilings. The room was well appointed with everything you could possible need. I loved the Byredo toiletries. Room was also very quiet. There's zero street noise since you're so high up. The breakfast buffet area had a combination of a la carte items which were included and buffet style dishes. Food and service were excellent. Would highly recommend!
- yukarik429 (8/5): Pleasant stay, excellent breakfast - We stayed here for a week while we saw family and friends and had a pleasant time. We are in Tokyo about once a year and this was not the hotel we usually stay at, but we had a pleasant stay. The rooms were comfortable and spacious, and the service is very kind. I especially liked the breakfast, which offers both Western and Japanese options like natto (which is exactly what I want as a returning Japanese expat). None of these are deal breakers, but we did find the bathroom sinks to be ridiculously low (even for a short Japanese person), and the bathroom door is frosted glass, which means that you can't turn the light on without disturbing anyone else in the room. The light switches are all buttons with explanations in small font, which means you can't find the right switch in the dark (I also once was trying to move the clock out of the way and ended up hitting my knuckle lightly against them and accidentally turned lights on in the middle of the night). We also wished the location was more convenient. It's near the Shiodome Oedo line, which is limiting, and you have to go to Shimbashi for most destinations, which is about an 8-10 minute walk. If you are with anyone who is not super mobile, you should probably plan on taking cabs. I'd definitely stay here again if the price was right.
- rossincarolina01 (10/5): Great hotel with a minor- check-in experience - This hotel offers stunning views and immaculately clean, generously sized rooms, making it a comfortable and scenic base in Tokyo. Pros • Incredible panoramic views • Spacious, well-appointed rooms • Excellent breakfast with a great selection Cons • Underwhelming check-in experience – Surprisingly, this was the only five-star hotel in Japan that did not offer a welcome drink, which would have been especially appreciated after a 20-hour journey to Tokyo. • Dining flexibility – On one evening, we asked if we could order a dish featured at one of the hotel’s restaurants from the room service menu while dining at the restaurant itself. We were told this wasn’t possible and that we would need to return to our room to have it. • Quiet surroundings at night – Although conveniently located near the station, the immediate area feels quite deserted after dark.
- Meander44694281447 (10/5): Wonderful experience - We have stayed four nights and will be staying for three more in a week. Our experience here has been nothing short of wonderful. From check in with Emily to the executive lounge with Rudra, everyone has been very courteous and helpful. Breakfast at Cerise is great, and the evening cocktail hour in the executive lounge is very nice.
- globalbanker100 (10/5): Truly exceptional - We stayed for 5 nights in December 2025, occupying two rooms as a family of five. Japanese five star hotels are generally excellent but the service at this property was exceptional. The front office team could not have been more helpful. I had left a brand new camera with hundreds of photos from our trip in an Uber in Kyoto. The Conrad team dealt with the matter seamlessly, arranging for the item to be shipped from the police station in Kyoto (where the Uber driver had dropped it off). It arrived safely at the Conrad within 24 hours - only in Japan! The rooms are spacious and elegant. Breakfast was excellent as were the drinks and food in the bar with wonderful views. We will be back for sure!
- Isabelle (10/5): -
- kyungheep2026 (10/5): A stay that made my first trip to Japan special - Had a wonderful stay at Conrad Tokyo. Special thanks to Shun Watanabe for his kind support during my late check-in and for arranging a room upgrade, which made my stay very comfortable from the first night. I would also like to thank Souta Sugimura for his warm and thoughtful assistance after check-out, especially when helping me with directions to Haneda Airport. These small but sincere moments of hospitality made my first trip to Japan truly memorable. I will be returning to Conrad Tokyo again on the 14th.
- Tripandtravel999 (10/5): Excellent Service; Gorgeous Views - Met our high expectations. Attentive staff with a knowledgeable and helpful concierge desk. Excellent spa. Outstanding rooms and gorgeous views from every window. Absolutely worth a stay. Don’t miss the breakfast buffet. They do it right.
- audriuss356 (10/5): The best hotel in our lives! The place to be in Tokyo! - One of the top hotels in Hilton family. Conrad outperformed all expectations: from meet and greet and check-in in the business lounge, to arranging flowers for my wife’s birthday ahead of time. The flower arrangement was the best! My wife was so happy. The breakfast was great. The lounge/bar is very popular and pretty good as well. The views are amazing! Close to the Old Fish Market for the best sushi in the world. We will definitely be back. Thank you to the ladies in the business lounge, that are so friendly and professional!!!
- sy988 (10/5): Pleasantly surprised - I stayed here for just one night while passing through Tokyo and didn’t have particularly high expectations — but I was very pleasantly surprised. The service was thoughtful and welcoming, the suite was very nice, and the little bear we received was such a sweet touch. The turndown service, complete with tea, showed a level of attention to detail that felt both personal and charming. These small, considerate gestures really stood out and made the short stay memorable. A lovely experience overall, especially for a brief stopover. I will be coming back next year for longer stay!
- 58ermank (10/5): One of the best experiences in Tokyo. - Great Hotel. Amazing rooms. Nice restaurants. Good price/value. Good location. Great staff. Highly recommend. Will be back
- Kelly (10/5): -
- Abdullah (10/5): Mükemmel bir otel mükemmel çalışanlar - gayet güzel bir kahvaltı idi
- Tinoi (10/5): Quiet luxury - The hotel and staff were amazing! Super convienent to have the subway below for commuting. I would stay here again
- THI THAO HIEN (10/5): - Very good breakfast. Beautiful view to the harbour. Everything is great Nothing
- Justin (9/5): Amazing staff. Great service. Great location. -
- Kiat Sem (10/5): -
- Hiroyuki (10/5): -
- MFT78 (10/5): A standout luxury stay in Tokyo - The Conrad Tokyo delivered an exceptional luxury experience from start to finish. The level of service and attention to detail were consistently excellent, even during peak sakura season in March 2025. Everything felt calm, polished, and very well managed. Breakfast deserves special mention. The variety and quality were outstanding, easily one of the best hotel breakfasts I can recall across many international stays. It felt thoughtful and elevated rather than excessive, with consistently delicious options. I tend to be cautious with larger, global hotel brands, but the Conrad Tokyo exceeded expectations on every front. The location is ideal, walkable to Ginza and extremely convenient to the train station, making it effortless to navigate the city. Rooms were notably spacious for Tokyo, and traveling with teens, the connecting rooms were well laid out and comfortable without compromising on luxury. The hotel strikes a rare balance between efficiency and warmth. I would recommend the Conrad Tokyo without hesitation to luxury travelers seeking a refined, reliable, and truly high-end base in Tokyo. It’s a hotel I very much look forward to returning to.
- Ronaldo (4/5): - Overall, the hotel was pleasant, but I was extremely disappointed with the bed. It was far too soft in the middle, causing my body to sink uncomfortably into a U-shape, which made for a restless night’s sleep
- akikop2023 (10/5): An Unforgettable New Year’s Eve at Conrad Tokyo - We stayed at Conrad Tokyo from December 31 to January 1 for New Year’s Eve, and the experience was truly exceptional. Despite how busy the hotel was, the check-in process on December 31 was very smooth and well organized. The staff handled everything efficiently and professionally, which immediately made us feel welcome. We were informed that the afternoon tea schedule had been adjusted due to the year-end and New Year holidays, which was understandable and clearly communicated. During cocktail time, we were escorted to one of the best seats on the 28th floor with a beautiful view of Tokyo Tower. The table we were seated at was beautifully set, and the centerpiece placed on the table was very elegant, adding a refined and festive touch to the atmosphere. It was an unforgettable setting, and we were able to enjoy a truly wonderful New Year’s Eve in a relaxed and luxurious environment. For breakfast, we were given a window-side table at China Blue, where we enjoyed delicious pancakes and egg dishes. In celebration of the New Year, traditional Japanese osechi dishes were also available, which made the experience even more special and allowed us to enjoy a lovely New Year’s morning. Although we were offered a late check-out, we had other plans. Even so, the staff kindly assisted us with check-out at the executive lounge, where we enjoyed a delicious matcha latte. Their thoughtfulness and hospitality were greatly appreciated. Thanks to the attentive service, elegant details, and beautiful setting, we were able to spend a memorable and meaningful New Year at Conrad Tokyo.
- Travelingmefun (10/5): A Flawless Diamond Elite Stay - One of the few best Conrad we have ever stayed in! The staff were incredibly friendly and helpful, from the seamless check-in to the orientation team who personally escorted us to our room. As Diamond Elite members, we were thrilled to receive an amazing upgrade upon arrival, featuring a room overlooking the stunning Tokyo Bay and the gardens. The room was perfectly clean and well-maintained throughout our stay. Although we missed the afternoon tea at the Executive Lounge, we were able to attend the evening cocktail hour, which offered a fantastic variety of options. For our complimentary breakfast, we headed down to the restaurant and were seated in the elite member section, a comfortable booth with a gorgeous view. The lobster omelette was a standout—absolutely delicious—among a great selection of Japanese and Western dishes. The baked goods were also excellent. Location is convenient, a short walk to a nearby subway station and the hotel is away from the city noise and the crowd. It was a little chilly and rainy when we were there but next time we would love to take a stroll in the park across from the hotel. Would love to return again!
- nparry (10/5): First class service Conrad Tokyo Diamond Hilton Honors - ⭐⭐⭐⭐⭐ A Truly World-Class Experience at Conrad Tokyo Our family’s 3 night stay at Conrad Tokyo was nothing short of exceptional and the perfect conclusion to our 14-night Hilton journey across Japan. We were celebrating our 30th wedding anniversary, Our daughter’s 21st birthday, and Christmas, and every moment was elevated by impeccable service and thoughtful attention to detail. Under the outstanding leadership of Fumie and Hiroya “Peter”, the team delivered a level of hospitality that defines luxury. From the elegant executive lounge check-in to the seamless coordination throughout our stay, we felt genuinely welcomed and personally cared for as Diamond HH members. Fumie’s gracious welcome — thoughtfully facilitated through Eriko from our previous 5 night Hilton DT Kyoto stay — set a wonderful tone. The beautifully handwritten cards, delicious celebration cakes, and charming towel origami swans were refined, personal touches that made our celebrations unforgettable. The Executive Lounge team, particularly Amica and Fukimo, embodied Conrad Hilton’s philosophy of personal dedication. At breakfast on the 28th floor, young “Joe” consistently went above and beyond by remembering my wife and arranging a beautiful window table each morning. We also extend our sincere thanks to AYA in reservations for her attentive and helpful pre-arrival correspondence. Despite the hotel being near full capacity during the festive season, we were delighted by a generous upgrade offering breathtaking views of Tokyo Bay and Hamarikyu Gardens. The serene setting and spacious elegance made every morning and evening truly special. Having stayed at Conrad properties in the USA we can confidently say that Conrad Tokyo stands in a class of its own. The warmth, precision, and genuine care shown by the entire team transformed our stay into a lasting family memory. We look forward to returning and celebrating future milestones here. Conrad Tokyo exemplifies refined, and inspiring world-class hospitality at its very best.
- SGHtraveller (10/5): Luxury city hotel in Tokyo - Conrad Tokyo is located close to the Haneda airport and is a stylish property with large amenity rich rooms. Breakfast options are great and there is a sense of exclusivity while staying at this property. The hotel has some nice dining options as well.
- Mauro (9/5): -
- Ömer Hakan (10/5): -
- royv647 (10/5): Great place for a wedding - We joined family here for a wedding ceremony and reception. It was extremely well run , the staff were fantastic, on top of every situation and very friendly in the process. The food at the reception was very well presented and all scrumptious especially the steak that melted in the mouth. Loved the beautifully decorated Christmas Tree.
- eduardocH4090JN (10/5): Worth Every Penny - Went to Tokyo for my birthday and was happily upgraded to a bay view room. Came into my hotel room with a Happy Birthday cake which was a great surprise. Never had a hotel do that for me. Overall the room was amazing and spacious. Staff was always so polite and willing to help with anything. Breakfast and dinner was amazing. I will definitely stay here when I come back.
- Alisa (9/5): -
- Emrah (10/5): Miss you :( - Very nice.
- orl maz (9/5): Stylish and elegant. - Stylish and elegant hotel, the room was big, comfortable and with a beautiful view over the city. Very attentive and kind staff, delicious breakfast. The location of the hotel is far from ideal, especially if you want to go for a stroll instead of taking a cab.
- OZLEYIS (9/5): -
- OZLEYIS (9/5): -
- alextP3731WE (10/5): Conrad Tokyo - second time around and just as good as the first - Second time for our family (myself, wife, and infant) in Japan and we have included a stay at the Conrad Tokyo both times because of how much we enjoyed it the first time around. Overall fabulous location walking distance to Ginza and Tsukiji, and in close proximity to the train station to get everywhere else in Tokyo. The gym and pool are fantastic and have everything you need. The breakfast has a good selection but pretty typical spread/menu from other hotels we’ve stayed at. As Hilton Diamond member breakfast is included, as well as access to executive lounge and cocktail hour, although we did not use this much due to having infant with us. Staff of course are all welcoming and attentive. Overall wonderful stay replicated once again this second time around.
- るな (10/5): 満足 - サービスが最高に良かった。ロビーの開放感と内装の高級感が素晴らしく、部屋も快適でした。
- Diego (10/5): -
- Rodger83 (10/5): First trip to Japan - A Seamless Symphony of Excellence at Conrad Tokyo - From the moment we arrived at Conrad Tokyo with my wife, we were enveloped in an atmosphere of refined hospitality and impeccable service. Although I regret not recalling each individual's name, every team member, from the concierge to the guest relations and duty managers, embodied a level of professionalism and grace that speaks volumes about the hotel's leadership. The dining experience at the Japanese teppanyaki restaurant was a highlight: exquisite flavours, masterful preparation in front of you, and attentive service in a serene setting. The spa offered a haven of tranquillity, while the breakfast was a perfect blend of quality, variety, and thoughtful presentation. Every detail of the stay reflected a deep commitment to excellence: the pristine cleanliness, the seamless maintenance, the elegant ambience of the bar enhanced by carefully curated music, and the consistently polished demeanour of the staff. The training and standards here are of the highest calibre. Above all, there is a sense of harmony and pride that runs through the entire property, a testament to the General Manager’s steady and inspired leadership. This is a hotel where everything works in concert, and where guests are made to feel not just welcomed, but genuinely valued. Can't wait to stay there again
- timaC5194UP (10/5): Unforgetable - I spent ten nights at the Conrad Tokyo with my wife and son during our 30th Anniversary trip (ten nights in Tokyo, then five in Osaka/Kyoto). I booked on points — excellent value. From the start, the service made this hotel feel truly special. Almost everyone we interacted with spoke excellent English (I’d say ~95%), which really eased my nerves about the language barrier. The location was great — very metro-friendly and worked perfectly as our base for all our Tokyo day trips. I’m Diamond status and was upgraded to a suite for our anniversary. We were checked in via the Executive Lounge until our room was ready — and this is where we first met Peter from Guest Relations. He was energetic, charming, and incredibly helpful. He is honestly one of the main reasons we would return to this Conrad. Our upgraded suite was spacious and very comfortable. I loved the Mojave Ghost amenities, and the heated bathroom floors were a treat. They provided a complimentary rollaway for my son — a big savings. Beds were a bit firmer than we’re used to, but that seems common in Japan. We never saw housekeeping, yet the room was always spotless — like magic. They also surprised us with an anniversary cake, and Peter sent a personal note that I kept as a memento. The Executive Lounge was excellent — Peter makes a great highball. We enjoyed stopping in daily for snacks and drinks. Breakfast was very good as well — Arielle Yates greeted us every morning by name, and she made breakfast something to look forward to. The concierge also helped with directions and several dinner reservations, which we appreciated since we don’t speak Japanese. We have Korea and Italy trips already planned — but we are seriously talking about planning a return just to see Peter instead. That’s how special this stay was.
- Happiness29299706683 (10/5): Excellent, comfortable, enjoyable, and stress-free stay - We have stayed here several times over past few years, so we knew what to expect (excellent service, comfort, cleanliness, and value). Booked 3 nts, have Hilton AMEX Aspire, used free night and points. Concierge efficiently merged separate res's. Location is outside of busy areas of Tokyo, but view of Tokyo Bay, if can get it, are excellent, and location (close to trains, incl Metro Oedo line) makes it easy to get around Tokyo. Shiodome Station is a covered/underground, and relatively short walk, and contains many shops and restaurants, including good ramen shops(concierge has a "Hilton list"). Conrad is also a relatively early(3rd?) stop of Limousine Bus from Narita. Hilton Diamond status allowed us to check in/out in Lounge. Check in was efficient, although it was a busy time in Lounge. We were offered drinks and snacks while waiting (<15 min) in the Lounge. Upgraded(no charge presumably due to status and AMEX booking) from basic room to Executive Floor, which was very convenient for Lounge access. Diamond status includes Lounge access, with breakfast either in Lounge or Cerise buffet, both excellent venues. Evening bites also available with Lounge access, with heavy hors d'oeuvres good for light dinner if don't want to go out, or tired after touring Tokyo all day. All rooms are modern, spacious (by Tokyo, even US, standards) and very clean(by any standard), even basic room. As in all Hiltons these days, must request (cheerfully acknowledged in Japan, unlike US) daily sheets changing. Room tips left on the bed were refused (moved to the bedside table). 2 bottles of water in room daily, but didn't really need, as water/ soft drinks/ juice available in Lounge when open. Staff service is uniformly excellent, with every effort to help, when possible. Concierge services in Lounge especially helpful (directions, ride arrangement, meal res, etc). Checkout possible by TV, but we like in-person, and Lounge checkout is as good as it gets (no line, comfortable chairs, drinks and snacks). We were offered free late checkout until 1 pm. We were moving to another hotel (unfortunately) to meet friends, so we were offered to hang out in the lounge after checkout, if we wanted (not common in many hotels). Overall, another excellent, comfortable, enjoyable, and stress-free stay.
- shawnciem (10/5): Great experience - Great experience! Hikaru Y. made our experience extra special with his outstanding customer service. Can’t wait to come back!
- 526wardl (10/5): Wonderful place! The gracious staff, the location, and the food were great! We’ll return. - Wonderful hospitality by all of the staff. The Executive Lounge was great. Excellent location and views. The sushi at Kazahana in the hotel was fantastic and we loved the sushi chef!
- YURI (10/5): -
- TheShis (6/5): Somehow underwhelming for a Conrad. - We spent 5 nights at the hotel as a family, celebrating a special occasion, in 2 separate rooms. The hotel is located next to Shiodome, which is a 10-minute stroll in a lovely underpass from Shimbashi station, which means you can take a 1-hour train from Narita airport to Shimbashi and walk to the hotel quite easily. When entering the hotel's building, you are met with a lovely red sculpture and staff direct you to the elevators, which take you to the hotel's lobby on the 28th floor. We arrived around noon, but since our rooms were not ready, we had to wait almost 4 hours in the Club Lounge on the 37th floor. Finally, around 4PM, our rooms were ready. We booked regular rooms using points and as Diamond were upgraded to a regular room with a view (3405) and to a suite with a view (3433). The regular room was lovely with a view to the nearby Hamarikyu garden. It featured 2 soft beds, a TV, a large safe, a minibar, a long couch stretched along the window, a desk and chair and a small coffee table. The large bathroom featured a big tub, 2 sinks, a shower with a powerful water pressure and a simple Toto toilet. During the first day of our stay, there were no hot water in the shower, until a technician came and took care of that. The bathroom amenities were the lovely Mojave Ghost by Byredo. The suite was surprisingly small, with a living room with a couch, TV, table and guest's toilets. The bedroom was somehow cramped with a king size bed, a chaise longue, a TV, a large safe and a minibar. There was a large walk-in closet that could be accessed from the living room and the bathroom. The bathroom featured 2 sinks, a shower and bath tub, a simple Toto toilet and a small TV. There was also a nice note and cake from the hotel's management for our special occasion. The hotel featured a lovely pool and also a nice Onsen. We had 4 out of 5 of our breakfasts at Cerise, on the 28th floor, and they were truly disappointing. I've written a separate review about it. The Club Lounge was disappointing, as it was always cramped and full. During the weekend, you actually need to reserve a time slot for the evening cocktails, but it was very busy during weekdays, too. The lounge is spread across 2 sides of the building, one facing the gardens and bay and the other facing the nearby buildings. It featured all day cold and hot drinks and some nuts. Breakfast at the lounge was minimal and could be compared to a classic continental one. Afternoon tea between 3PM and 5PM featured tiny cookies and sandwiches. But the biggest disappointment came during the evening cocktails. Scheduled between 6PM and 8PM, it was a constant battle to get near the small buffet to grab something to eat, as the place was literally swarming with other guests, trying to do the same. The small buffet featured 2-3 hot dishes, some salads and local treats. There was also some fruits, alcohol, but no cocktails. Everything was self service. Most of the staff at the lounge seemed constantly stressed and overwhelmed by the amount of guests. The only one that made us feel really comfortable was Peter. Bottom line - this is an OK hotel, but we never managed to get the real Conrad experience, due to most of the services not fitting the amount of guests and some serious understaffing at breakfast and at the Club lounge. Such a high-end hotel (with high prices to match) should've done much better.
- W7475AMmichaell (10/5): Conrad Tokyo Hotel is worth visiting. - My wife and I stayed five nights at the Conrad Tokyo Hotel. It was a a wonderful stay. The lobby, rooms, bar and onsite restaurants are impressive. Hotel staff are very courteous, helpful, and professional. We also dined at the onsite China Blue restaurant which is a higher end Chinese restaurant. The food, drinks and especially the tea are excellent. Special acknowledgment to Waitress Nozomi and Sommelier Supervisor Fuko Oyoshihara who made the dining and our stay very special. Both of them are exceptional employees. Great job!
- rotheboat (10/5): Superior hotel near Ginza - A beautiful hotel, a cut above even for Conrad brand. Spacious room with twin beds, and a large bathroom with bath and shower options. The hotel was busy, but the room was always quiet. We were super happy and this was not one of the premium rooms. The breakfast is outstanding. The gym was small as usual for such a hotel, but still good.
- Jennifer (9/5): -
- ArtevD (10/5): Still Captivating - Last October 2024 we found ourselves captivated by the Conrad Tokyo. Those are the exact words we used in our review last year. Well, one year later we returned for only three days, and if a superlative to “captivated” exists, we’d use it. Going back to Japan, specifically the Conrad Tokyo, honestly felt as if we were returning home — to a good, caring home. The joyous greetings and outstanding service are to be commended. We were impressed that even after one year, we were remembered by so many at the Conrad Tokyo. We did reach out to the Conrad Tokyo about our return, and they took note of our booking. The attention to personalized detail was amazing. We’d gasp at finding our names on notecards, initials on washcloths, handwritten welcome notes with treats. There were everyday instances that we reinforced the feeling we were well looked after. Our meals, along with service at Cerise, Kazahana, and the lounge, were exquisite. We are sad our stay was brief, but that is outweighed by the excellence we encountered from literally everyone the moment we stepped in to the last second we said our goodbyes to the general manager and director of operations. The Conrad Tokyo is conveniently located near the Ginza shopping area, Tsukiji Fish Market, Kabukiza Theatre, and Hamarikyu Gardens, and is perfectly situated for exploration. The concierge staff are incredibly helpful, ready to guide you or book your adventures. As a Hilton Diamond member, we were pleasantly surprised to yet again receive an upgrade. If you have the chance to become a Diamond Member. Ways to get there are with stays, Amex Aspire, and Hilton Grand Vacations Elite Premier status to name a few. During our previous visit we had the chance to met Neil McInnes, the Regional General Manager for East Japan and General Manager of Conrad Tokyo. This trip, we had coffee with him and shared our appreciation for the remarkable service and the gem that this hotel represents in one of the world's largest cities. As with any stay, if something is amiss, ask the hotel to address the situation. We’re fortunate that our stays have been delightful. The Conrad Tokyo is a destination in itself that should not be missed— we never wanted to leave. This is our fourth trip to Tokyo and second stay at this property. The Conrad Tokyo will be our number one choice when we come back.
- Safari262867 (10/5): Top notch customer service and exceptional flavor! - Kazahana, Japanese restaurant at Conrad Tokyo: Hiryu, the shift leader, went above and beyond. He generously shared his knowledge of Japanese cuisine and even showed me some of the traditional cooking tools used to prepare the kaiseki meal I ordered. His passion and attention to detail truly elevated the entire experience. Yukari, the supervisor, was incredibly warm and friendly, making me feel genuinely welcomed from the moment I arrived. Kudos to the back of house as well—the craftsmanship and care behind each dish were exceptional. This was the most holistic dining experience I’ve ever had. I’ll definitely be coming back when I visit Japan again!
- XIUJIE (10/5): -
- Mahmoud (9/5): - Aisha the concierge manager was phenomenal and went above and beyond to ensure our stay was comfortable and that we had a sightseeing agenda!
- thetravelingtams (10/5): We just keep coming back! - We love the Conrad. The service is impeccable. We look forward to seeing Jaya in the lounge each morning. (She even remembered us from a prior stay!). Love the quiet chaos of the daily lounge breakfast and general service. This is one place we can never pass up breakfast on. Housekeeping and nightly turndown service is an always on point and how they quickly move thru the rooms is a mystery. On our way to the airport we also met Takashi and had a great conversation with him and reminisced on his time in Hawaii. Location is great for us. Out of the hustle and bustle but within 10 min of Shimbashi Station and 3 min to Oedo Line. Looking forward to our next stay.
- Jesson216 (10/5): Simply Fantastic in Every Way! - Beyond our expectations from the comfort of the rooms to the morning breakfast, dinner, both so delicious, to the hospitality of the hotel staff - just amazing! Special thanks to Aisha for her directions and taking such good care of us during our stay. We would return here in a “Tokyo” minute! 🤗 Thanks for everything!
- G266AJdeniset (10/5): We stay here at least once a year, if not twice - We love this hotel the best. We always come back. The level of service here is unbeatable. Fumie and her team do a great job of greeting each guest and making them feel special. Takashi is also wonderful in the lobby and at the valet desk. The staff always goes beyond the call. They helped us ship our luggage ahead to the airport. We also ate at the Teppanyaki Restaurant , Kazahana, featuring Chef Wakahara. He is so personable. His culinary skills are unmatched. The filet mignon just melts in your mouth. we can only eat steak here! Breakfast in the restaurant is allo a must. The matcha latte is so good. And there are so mnay choices from Japanese to fresh fruit and yogurt. We look forward to our next visit.
- maraL4444TV (10/5): Best Hotel in Tokyo! - I recently stayed at Conrad Tokyo and had an incredible experience from start to finish. The hotel is stunning, with a warm and welcoming atmosphere that made me feel at home right away. The team truly makes this property shine, a special thank you to Neil, Linda, Sofie, Simone and the whole team for going above and beyond to make my stay so memorable. Their professionalism, kindness, and attention to detail were exceptional. I can’t wait to return! Definitely recommend.
- Ian (10/5): Phenomenal Stay! - Great hotel with easy transit. The staff is so helpful and friendly, and the lobby lounge has great drinks and a stunning view. Do not miss the sauna area; very well done!
- jdey302 (10/5): Effortlessly comfortable - The hallmark of a good stay is how effortless the experience is. Conrads have never disappointed in that aspect, and this hotel was no exception. Right from check in to check out, there were absolutely no issues with the stay. The room was amazing, we got upgraded to the bay view room, with a breathtaking view of the Tokyo bay. Everything you need to make the stay comfortable was provided in the room, anything requested was promptly delivered. Breakfast was excellent, with a western section, a japanese section, and a made to order item, along with a selection of multiple beverages. The executive lounge provided a pretty good selection of evening appetisers, you could pretty much have a mini dinner, especially if planning on having a late dinner. The hotel is connected to the Shiodome station as well as Shimbashi station through walkways, making transportation a breeze.
- mfholland71 (10/5): The chicest hotel - This was the chicest hotel I have stayed in regardless of the country. I have been to more than enough Ritz-Carlton’s, The Breakers, etc…. I have never seen a hotel so obsessed with making a minimal chic design that was warm but rich. A two story lobby on the 28th floor was breathtaking. The staff at check in was incredibly nice and helpful, as is the Japanese culture. Kojiwas our Conceirge and he was beyond helpful and followed up with every request. The room was beautiful overlooking the bay on the 35th floor. The bathroom and soaking tub were amazing and who doesn’t want to marry a Japanese toilet? We ate at the Japanese restaurant in site doing to the tepanyaki grill and our chef was impressive, Maki. He cooked everything perfectly, “listened” to the food to be sure it was done. And the view over his shoulder was the bay. Couldn’t have asked for more. I would return to Tokyo just to stay here. Worth the money!
- MarkjV25 (10/5): Exemplary Service - Look no further when searching for a hotel near GINZA. This beautiful and clean hotel next to the Bay is perfect for relaxation and exceptional service. The hotel is connected to a Sky Bridge that takes you toward GINZA, it’s less than 16 minutes and 10 minute walk to Don Quiote. The hotel has everything you need: indoor pool, gym, spa, bar lounge and 3 restaurants. The room and hotel is very clean. The Conrad staff from the front desk agents, the servers, the executive lounge staff and the housekeepers are always welcoming, very friendly, and they all make you feel like you are royalty. The staff is very attentive and remembers everything. They remembered we like hot green tea and sparkling water, and next thing I know it’s in front of me. The executive lounge is well worth it. They serve breakfast, a mid-afternoon tea, and evening drinks with appetizers. We will definitely come back to this Conrad.
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