Club Regina Cancun

Name: Club Regina Cancun
Address: Blvd. Kukulkan Km 20.5, Hotels Area, Cancun, QROO, CP 77500, Cancun, MX

Location: Blvd. Kukulkan Km 20.5, Hotels Area, Cancun, QROO, CP 77500, Cancun, MX

Star Rating: 3 Stars

Property Type: Hotels

About this Property

Experience a serene getaway at Club Regina Cancun, where the stunning beauty of Mexico awaits you!

Relax by the Pools
Dive into relaxation with not one, but two outdoor swimming pools, perfect for soaking up the sun or enjoying a refreshing swim.

Savor Delightful Dining
Indulge your palate at Restaurant Inizio, where authentic Mexican cuisine takes center stage. Enjoy casual bites at our café or unwind with a drink at the bar/lounge or poolside bar.

Comfortable Guestrooms
Our well-appointed 69 air-conditioned guestrooms feature cable television and cozy amenities, ensuring a restful retreat after a day of exploration.

Don't miss your chance to experience paradise—book your stay at Club Regina Cancun now!

Important Information

Up to 2 children 12 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
No pets and no service animals are allowed at this property.
Construction is underway at a neighboring building and there may be noise disturbance from the construction work.
Parking height restrictions apply.

Policies

Check-in: 03:00 PM - 11:30 PM

Check-out: 11:00 AM

Amenities & Facilities

Fitness facilities
Express check-out
Free WiFi
24-hour front desk
Luggage storage
Express check-in/check-out
Concierge service
Wheelchair accessible
Elevator
Fitness facilities
Gift shops or newsstand
Safe-deposit box at front desk
Multilingual staff
Porter/bellhop
Express check-out
Internet access in public areas - high speed
Smoke-free property
Tours/ticket assistance
Self parking (surcharge)
Pool sun loungers
Housekeeping on request
Wheelchair-accessible spa
Wheelchair-accessible pool

Rooms Available

Club Suite

1 King Bed and 1 Double Sofa Bed
904 sq feet

Layout - Bedroom and living room
Relax - Private hot tub
Entertainment - 32-inch TV with cable channels
Food & Drink - Kitchenette with refrigerator, stovetop, microwave, and dishwasher
Sleep - Bed sheets
Bathroom - 2 bathrooms, shower, free toiletries, and a hair dryer
Practical - Safe, iron/ironing board, and phone; rollaway beds (free) and cribs (free) available on request
Comfort - Air conditioning
Need to Know - Housekeeping on request, toothbrush and toothpaste not available
Non-Smoking

Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Kitchenette
- Microwave
- Dishwasher
- Private bathroom
- Stovetop
- Toaster
- Toilet paper
- Shampoo
- Room service (limited hours)
- Ceiling fan
- Separate living room
- Private spa tub
- Free cribs/infant beds
- Separate bedroom
- Bedsheets provided
- Blender
- Soap
- Toothbrush and toothpaste available
- Toothbrush and toothpaste not available
Studio King, Jetted Tub

1 King Bed
Features a private balcony

Layout - Separate living room
Relax - Private hot tub
Entertainment - 32-inch TV with cable channels
Food & Drink - Room service (limited)
Sleep - Bed sheets
Bathroom - Private bathroom, shower, free toiletries, and a hair dryer
Practical - Safe, iron/ironing board, and phone; cribs (free) available on request
Comfort - Air conditioning
Need to Know - Housekeeping on request, no rollaway/extra beds available, toothbrush and toothpaste not available
Non-Smoking

Max Occupancy: 2 (2 Adults)
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Private bathroom
- Toilet paper
- Shampoo
- Room service (limited hours)
- Ceiling fan
- Separate living room
- Private spa tub
- No rollaway/extra beds
- Free cribs/infant beds
- Bedsheets provided
- Soap
- Toothbrush and toothpaste available
- Toothbrush and toothpaste not available
Studio w/Kitchenette

1 King Bed
Layout - Separate living room
Entertainment - 32-inch TV with cable channels
Food & Drink - Kitchenette with refrigerator, stovetop, microwave, and dishwasher
Sleep - Bed sheets
Bathroom - Private bathroom, shower, free toiletries, and a hair dryer
Practical - Safe, iron/ironing board, and phone; cribs (free) available on request
Comfort - Air conditioning
Need to Know - Housekeeping on request, no rollaway/extra beds available, toothbrush and toothpaste not available
Non-Smoking

Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Kitchenette
- Microwave
- Dishwasher
- Private bathroom
- Stovetop
- Toaster
- Toilet paper
- Shampoo
- Room service (limited hours)
- Ceiling fan
- Separate living room
- No rollaway/extra beds
- Free cribs/infant beds
- Bedsheets provided
- Blender
- Soap
- Toothbrush and toothpaste available
- Toothbrush and toothpaste not available
Standard Suite

1 King Bed and 1 Double Sofa Bed
904 sq feet

Layout - Bedroom and living room
Entertainment - 32-inch TV with cable channels
Food & Drink - Refrigerator, microwave, room service (limited hours), and toaster
Sleep - Bed sheets
Bathroom - Private bathroom, shower, free toiletries, and a hair dryer
Practical - Safe, iron/ironing board, and phone; rollaway beds (free) and cribs (free) available on request
Comfort - Air conditioning
Need to Know - Housekeeping on request, toothbrush and toothpaste not available
Non-Smoking

Max Occupancy: 4 (4 Adults)
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Microwave
- Private bathroom
- Stovetop
- Toaster
- Toilet paper
- Shampoo
- Room service (limited hours)
- Ceiling fan
- Separate living room
- Free cribs/infant beds
- Bedsheets provided
- Blender
- Soap
- Toothbrush and toothpaste available
- Toothbrush and toothpaste not available
Grand Suite

2 King Beds and 1 Double Sofa Bed
Layout - 2 bedrooms and living room
Entertainment - 32-inch TV with cable channels
Food & Drink - Kitchenette with refrigerator, stovetop, microwave, and dishwasher
Sleep - Bed sheets
Bathroom - 3 bathrooms, shower, free toiletries, and a hair dryer
Practical - Safe, iron/ironing board, and phone; rollaway beds (free) and cribs (free) available on request
Comfort - Air conditioning
Need to Know - Housekeeping on request, toothbrush and toothpaste not available
Non-Smoking

Max Occupancy: 6 (6 Adults)
- Coffee/tea maker
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Kitchenette
- Microwave
- Dishwasher
- Private bathroom
- Stovetop
- Toaster
- Toilet paper
- Shampoo
- Room service (limited hours)
- Ceiling fan
- Separate living room
- Free cribs/infant beds
- Bedsheets provided
- Blender
- Soap
- Toothbrush and toothpaste available
- Toothbrush and toothpaste not available
Club Suite, Ocean View

1 King Bed and 1 Double Sofa Bed
904-sq-foot room with sea views

Layout - Bedroom and living room
Relax - Private hot tub
Entertainment - 32-inch TV with cable channels
Food & Drink - Room service (limited), toaster, and blender
Sleep - Bed sheets
Bathroom - 2 bathrooms, shower, free toiletries, and a hair dryer
Practical - Safe, iron/ironing board, and phone; cribs (free) available on request
Comfort - Air conditioning
Need to Know - Housekeeping on request, no rollaway/extra beds available, toothbrush and toothpaste not available
Non-Smoking

Max Occupancy: 4 (4 Adults)
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Private bathroom
- Toaster
- Toilet paper
- Shampoo
- Room service (limited hours)
- Ceiling fan
- Separate living room
- Private spa tub
- No rollaway/extra beds
- Free cribs/infant beds
- Bedsheets provided
- Blender
- Soap
- Toothbrush and toothpaste available
- Toothbrush and toothpaste not available

Guest Reviews

annabellel692 (10/5): Great time had by all!!!! - My sister and I stayed at the Club Regina and we had a wonderful time! We loved playing bingo every day, riding bikes with Alphonso, karaoke, water aerobics with Alphonso, and our room was right on the water and amazing!!! The location is super great as it is on the south end of hotel row. You can catch the bus almost in front of the hotel - which is awesome! You should go on the bike rides as they are very safe and Alphonso takes you further south - away from the bustle of things and it is very relaxing! Oh and the bartenders are wonderful too!
uglypotato16 (10/5): Good - We stayed at the hotel only for a night, however, I liked the interior. The beach from the hotel is amazingly beautiful. In the morning, ordered coffee & pancake for kids, good quality. Overall, I was happy with the one night stay.
beatrizgU3138WZ (10/5): Regina Cancún - We had a very good experience with Charly and David
docLosAltos_CA (8/5): A Mini Resort among the Giants - My first impression as I entered the hotel was it is better than what I expected. Our room was pretty big, two rooms with a kitchen and dishwasher. We could have easily spent a couple of weeks without feeling cramped. There was a nice balcony to sit and relax even in our garden facing room. Rooms and the beds were clean though some better maintenance would certainly do the hotel good. It is difficult to maintain hotels by the seashore. The pool, seaside area and the beach were easily reachable. No need to walk too much through a big hotel. I would call Club Regina a boutique resort after having seen other monster resorts. We liked it. There is a restaurant attached to the hotel for formal dining. Good, personalized service but we felt it was a bit slow. Hotel front desk was pretty much unreachable. I had to reach them on two different occasions and gave up.
Mark7816 (10/5): Club Regina - February 2026 - This is a favorite resort of ours. It is somewhat small, but very personal. It's very easy to get around the resort and to the beach. The housekeeping staff kept our room clan and tidy. Claudette Contreras at the front desk is also so helpful and friendly in getting us all set with our arrangements.
Q5392EEmarlenen (8/5): A gem of a small resort at the far end of the hotel zone. - My husband and I have enjoyed this resort for the past 7 years. It is an older property, but clean and quiet, located on a section of lovely beach that is calm enough to swim. One of the best parts of the hotel is their kind and friendly staff. A shout out to Claudette who goes above and beyond to make sure our stay at Club Regina is perfect every year!
Polly4449 (8/5): ROOM REQUEST - Hi! Weare ARRIVING: FEBRUARY 28, 2026 How do I request a room? I would like to get suggestions for a ROOM REQUEST: I heard construction is happening. PLEASE... 1) NOT near noise and construction 2) Ocean FRONT ROOM RREQUEST 3) RENOVATED NEW ROOM if possible. 4) Can you put me in touch with the right person please. Thank you soooo much for any suggestions? We are really looking forward to coming to your resort. Can't wait! Paula
jonathanjamescorbett (6/5): Small friendly resort right on the southern tip of the hotel strip ( next to the Westin). - The resort is very dated, but overall clean and well cared for. The staff were very friendly overall. Transportation up the strip is great as the local buses turn around a few yards from the entrance. The food is reasonably priced although fairly average in quality. The ocean view is magnificent and the outside pool area is good, although they have no sun beds on the beach itself. As long as you accept the resort for what and where it is you should enjoy your stay
marcgU5412XX (10/5): Regina Cancun - Royal Holiday bought Raintree and has begun the improvements. Still peaceful and a beautiful beach. Will be coming back
StuartBoardman (6/5): Comfortable - The unit was clean and comfortable, but is quite dated and should be renovated. The facilities are acceptable and the staff are responsive and friendly. The added check-in cost are absorbatant.
AMLoveTravel (6/5): Spacious Suites, Great Staff - BUT Definitely Needs Updates - We stayed at Club Regina Cancun during New Year’s Eve week in a two-bedroom suite, and space-wise, it was great. The suite could easily sleep six people, and when we arrived, the pull-out bed in the living room was already set up for us. The kitchen was fully stocked with cookware and utensils, which made it super easy for a longer stay. One thing that really caught us off guard, though, was being charged around $400 CAD at check-in for local taxes. For a one-week stay, that felt pretty steep and definitely something I wish I had known about in advance. The resort itself is located at the very end of the Hotel Zone, but getting around was actually easy and cheap. There’s a bus stop right outside the property, and for just $1 USD each way, you can get to the main strip in about 20–30 minutes depending on traffic. We stopped at Selecto Chedraui on our first day to grab groceries, which worked out perfectly. The staff here were honestly lovely - everyone we interacted with was pleasant and kind, and I have zero complaints about the people working at the resort. That said, I’d still give Club Regina 3 stars overall, mainly because the property is showing its age and could really use some updates. One of the sink faucets was leaking, one of the showerheads sprayed water everywhere, and the railing outside our suite had visible rust and deterioration. We also noticed ants around the sink and dining table. These felt more like maintenance and management issues rather than cleanliness problems. I do want to give credit where it’s due: the housekeeping team did an amazing job. The suite was clean, and it was clear they were putting in the effort. We didn’t end up trying the on-site restaurants, but every staff interaction was positive. The beach area was well maintained, and we never had trouble finding lounge chairs, even during a busy holiday week. Overall, Club Regina Cancun offers spacious suites, friendly staff, and easy (and cheap) transportation — but between the surprise taxes and the need for renovations, it’s a stay with some definite pros and cons.
D2105LYmikeg (10/5): Would definitely stay there again - clean, large room with all amenities. - We booked the resort on travel points and the room was huge and had everything we needed (and more). It was great to have a kitchen that we could cook in so we didn't need to go out for meals. The staff were friendly and helped us with everything from basic directions, arranging taxis and even arranged last minute transportation from the airport to the hotel on arrival.
chohlsson (10/5): Priceworth hotel without all inclusive - This is a very familiar and personal hotel, near the end of Zona Hoteleria in Cancun. It is an advantage for the excursions, to come home early. They have not all inclusive as a claim. The hotel has everything you need for a comfortable stay like bar, restaurant, pool with a lot of personal entertainment, minishop and a well equipped gym.
mdgodeau (10/5): Our November holiday - We have been coming to this resort since 2012 as the location on the beach is fantastic. This resort is away from the crowded downtown area, so it is definitely more relaxing and quiet. The staff have always been so wonderful with their friendly, helpful and accommodating attitudes. We will definitely be returning to this resort
bluebeebee (10/5): fun - been coming for years and always enjoy. close to airport. bus is easy to get around. nice staff and clean place
O9604ZRricks (10/5): No high pressure, the product sells itself - Royal Holiday club vacations. Excellent Experience with Ecker Sanchez and Cynthia Tello, we happily dumped our timeshare and joined the club, amazed at the variety of top-notch properties throughout the world, and the affordability of the program, plus many additional benefits. There was ZERO high pressure sales pitch, it was all clear, smooth and comfortable throughout, their offices are high tech, very welcoming atmosphere. We went to Club Regina in Cancun.
donnalE6908BW (6/5): Raintree at Cancun - Older building and out of the entertainment as well as restaurant areas. Building was being painted. So there was a strong odor of paint and cleaning fluids in our bedroom/living space.
Jim Peter Andree (10/5): - Kitchen
Susana (8/5): - Las instalaciones son un poco viejas pero el lugar está muy recomendable servicio muy bien solo que la playa está muy afectada ya no es lo que solía ser
Raj (10/5): Had Good Time - We had a good time there. Property is at good location with ocean view however it is bit outdated rest everything is good here specially the price on which we booked make sense to stay here.
Michelle (10/5): Our favorite Cancun stay - We love Club Regina and especially their buffet breakfast and ocean view.
Daniel (6/5): Great Staff ! - I stayed 6 nights. The property is a good value and the staff is excellent, friendly, and very attentive. The pricing on alcoholic beverages is excessive and feels like Vegas. The rooms are good. However if you are on the street side , you will hear traffic. Biggest complaint was the moldy, mildew smell coming from the Air conditioner, I was waking up with headaches from the mold. I finally resorted to turning it off, and it was better. The room stayed cool enough because I was on the bottom floor. This is a problem with high humidity climates and older buildings. Being on the bottom floor did come with disadvantages of hearing activity above me. The staff is awesome. Next time I visit I will stay pay more money for a 4 star newer property. The whole mold issue is a deal breaker, I also smelled it in the Gym Area, so you know it's moldy through out the whole building vent system. They did send a tech out, and he put some deodorizing tabs in it. But that's only a band -aid for smell, and did not kill the mold, so know your breathing deodorizing fragrance and mold.
Sunshine42792 (10/5): Family Vacation - Warm welcome, this property is extremely clean, pools are very clean, rooms are very comfortable and quiet. Love the location at the south end of the Hotel strip. Local buses are very easy to use for transportation along the hotel strip area, plus the ferry terminal to go to Isla.
O8854OTrogert (10/5): Raintree's Club Regina Cancun - A thoroughly enjoyable trip for our family. The resort was very nice and easily accessible from the airport and to dining, shopping and hanging out.
595cathyc (10/5): Quiet, Welcoming and Relaxing - Our stay at Club Regina Cancun truly exceeded our expectations. Photos on line don't do it justice. It is a smaller resort but big on service. The staff is very friendly and welcoming. There are lots of activities available but nothing is shoved at you. You are free to relax and enjoy the pools or the beach. We had a wonderful week!
Ian (10/5): - absolutely perfect!
keitheU2932TA (8/5): Bang for the buck! - This was a friends vacation with another couple; we purchased this vacation from a fundraising event. We were intrigued with this property as it had a kitchen and both couples enjoy cooking some without spending money on restaurants. Upon first arrival we found the property to be away from the hustle and bustle of the Hotel Zone; this was a plus for us as we are not partiers, but enjoy relaxation. The property was clean and neat, we were greeted by hotel staff immediately and with a smile; check in was great. The room was clean and ready for us, decorated with the standard mexican vacation design. The property is older and really could use an upgrade; if you are looking for a five star property, this is not the one, but it is clean and nice. The staff were amazing,as we find in most of Mexico, they love tourists. Overall we would stay again, and do recommend it if you want a simple place to relax.
Jessica (10/5): - Beautiful establishment…. Amazing hotel
theresal142019 (10/5): Very Nice resort - We really like this resort. It is more intimate than the larger resorts and it feels like you get to know staff well. It is a bit dated, but they do a great job keeping it up and it is very clean. The price of the morning buffet is reasonable and very good. The other food available is at the pool bar and is also very good with happy hour specials every night for food and drink. I do think they need more help at the pool bar as it takes quite a while to get drinks and food. But the staff takes care of all the beach area too. It has public transportation that comes right to the end of the resort drive and goes all the way down Cancun Strip. Ony $1.00 American per person each time you get on. I do wish they had regular Bingo for their older guest. They play a Mexican version with pictures but is has to be done in Spanish as it is fast and so they don't have time to translate. But they do have blackjack every day and that is fun. The recreation staff was so very friendly and helpful and really everyone was so nice and helpful and we felt very safe too. This is one of our favorite resorts.
kdsrme2025 (8/5): Nice quiet place - We have been traveling to Club Regina for many years, the resort is smaller than most resort, we love that. The employees are very friendly.
Andre (10/5): - People were very eager to help. Kind. Patient. Room was excellent. Facilities were excellent. 10 10 recommend
kimtU5638IK (10/5): Recommended - Clean and so friendly. Cute hotel with unique features. Activities are fun. Would have been good to know they do not rake Discover card. Our balcony did not face the ocean but that allowed us to have great view of sunset!! Would definitely stay again.
Abraham O (8/5): Closer to the airport but away from the crowd. - Location is good if one prefers an accommodation away from the crowd. Bed was made and towels replaced everyday. Clean room overall.
Luis (10/5): - Quiet and clean !!!
JunjiS1 (10/5): Near to the airport, great spot for joining tours to south and west - This is not a all-inclusive hotel, which is perfectly for us who wanted to join external tour activities. Because the hotel is at the south peak of the area, the tour company usually picked up at the latest (meaning you can sleep longer) and drop us at first (meaning you can get to your room at earliest). The hotel service was great. The staffs were very kind and were patient to listen to my poor Spanish conversation. The restaurant also provides reasonably priced dinner and buffet breakfast.
ericjohnston711 (10/5): Club regina - This resort is not a giant place . It’s smaller resort that makes it intimate. They have a nice beach front property. But the biggest thing here is the top notch service that they provide. They know you on a first name basis and treat you well . Also I always felt safe at the resort with no issues what so ever.
mmorais (8/5): Great anniversary trip! - Club Regina is located at the southern point of the Hotel Zone. Very nice resort and we had a great room by the ocean. Centrally located to anywhere we wanted to go. They need to improve the insulation in the rooms because being so close to the ocean brings moisture. However, we were very lucky to get a great room facing the ocean! The restaurant is ok, but needs to improve the menu options and the breakfast buffet. Overall, a very good anniversary trip to Cancun!
Val (6/5): - Good - Gorgeous ocean, A/C worked well, large suite with kitchenette, local bus stop close by. Not good- Windy so red flag all week, suite had strong, musty smell, mechanical noises, door rattled, resort fees, construction so part of pool closed, dark, winding, hot and open to outdoor hallways, restaurant not great, the suite was a timeshare but didn’t realize it as Expedia didn’t tell us. Front desk woke us twice offering free breakfast we were told by others was for presentation.
Edwing Amilcar (10/5): - Loved the restaurant and the customer servuce from everyone was amazing!
Daniela (8/5): - The hotel staff was extremely helpful & the property was extremely clean. I removed a star bc tfw food in the restaurant was subpar & the service, while friendly, was extremely slow We waited more than an hour for our food.
Alejandra (10/5): - We had a great time! Staff is friendly and helpful. The room was spotless. Everything was perfect, my only comment is that some things, like the fridge in our room, was a bit outdated
Jeffrey (6/5): - The view is excellent, the hotel has direct access to the beach, and from the room you get to see the sunset. But the hotel restaurant's food is bad and takes too long to prepare, I find walking to the convenience store to buy some tacos to be faster and better.
Jorenda (8/5): - We came to celebrate my husband’s 50th birthday and our stay at Club Regina was an amazing one, we had a very relaxing stay which we all need after the harsh winter weather. Our room is very clean and spacious, I loved that we have 2 separate rooms and bathrooms but it could have been much nicer if we have the view of the Ocean. The staff are very friendly and helpful especially Antonio ( I hope it is the right name), he helped us booked a private van to go to Tulum which saved us some money and definitely a lot of time than if we took the ADO bus. We’ll definitely stay here again!
Nael (8/5): - Area- I had a calm nice five days at Club Regina. The location is the furthest away form the Hotel Zone (North) which nice to have if you are not looking to party every night. Service- The service is great, the staff is kind to us and accommodated to all our needs and questions. Facilities - I wish the front desk warned us about the pool was half closed as of some construction on the last floor that looked un safe. Meaning we didn't feel comfortable using the Pool as the second day we heard a BANG! as some heavy debris from their rooftop fell on the pool. Food- Not gonna lie they had one server and one cook. the pasta we had was Dry and they just added the sauce on dried pasta. The second order was a spaghetti and also was dry and No meat as noted on the menu. We decided to eat somewhere out of the facility. Took the bus R1 - R2 as they go north and south it was easy to hop on and off and try different restaurants
Sylvester (8/5): - Was please with my it supposed to been a ocean view but got a garden view wife was not happy
Rene (10/5): - Although there was some unexpected construction going on, the staff and service more than made up for any inconvenience. There are also some good dining options within walking distance. Thank you and look forward to returning.
eforeh365786 (4/5): Old and Outdated Room - The room desperately needs renovation, old and rundown, not clean! AC not effective at removing moisture, runs continuously and noisy. Bed hard. Room smells. Overpriced. Common areas nice, food at outdoor restaurant good. Beach great!
Juana Anguiano (10/5): - It was great experience
rligorsky (10/5): Cancun March 2025 - Excellent resort. Very comfortable, secure, and welcoming. the beach was great. Only issue for us was breakfast and dinner at the resort. we wanted outdoors. Only choice was indoors
Tiffany (10/5): - One of the best resorts. Calm , relaxing atmosphere and amazing food. The staff are super friendly and every room has a personal jacuzzi tub on the balcony.
gevance (10/5): Cannot recommend strongly enough - We had the most incredible vacation here. The crew and cooks made our every wish come true, with coffees and piñas and meals on the beach. Every whim of ours and beyond was taken care of; lounge chairs brought to the beach, a market for all our needs, incredible food and drinks, beautiful sea and pools, guidance for restaurants and exploring, security and safety and comfort.. I truly could not recommend this place more and we already miss being there so much. It was wonderful. We asked for 1 or 2 beds and were given a 2bed-2bath with a jacuzzi, balcony, kitchen and dining table for our original price. Money-wise, we got much more than our value for the money we spent with rooms, food, etc. throughout the week. Ximena makes the best morning coffee and crepes! We miss her!
ramblingman2018 (10/5): Smaller boutique resort - This an older resort on the beach of Cancun. It was clean and well kept, but building needs updates. Two pools (smaller in size) but no problem with getting chairs on the beach or around the pool. All within an easy walk on resort. Access to the city bus, is just outside the front for a trip to grocery store or other excursions in Cancun. Has all typical activities (aqua gym, karoke, zumba, card games, bingo and tequila tasting for quests. Enrique and his co-worker are amazing, always making sure to include any one in this family friendly environment. Can't say enough about all the staff. If you have a question or issue, just let them know and it will be taken care of. Workers take pride in giving the best vacation time at the resort. The only reason I gave the room 4/5 was because it has older furnishing, but was very clean. Would stay here again. Really enjoyed our time there.
ASAPNorthCarolina (4/5): Run don't walk - Really pretty sad. Repairs are marginal Nice staff but really. They charged us $250/US per week for extra fees. Some unexplained taxes and that is ridiculous We have stayed in resorts all over Mexico and NEVER faced this kind of cheap. Believe meI won't return
Mark7816 (10/5): Club Regina - February 2025 - This is a favorite place of ours. It's relatively small and laid back. Very restful. It's not for everybody if your wanting lots of activities and lots of food locations. It's a bit limited. The beach is perfect!
Janet (8/5): - Eat nearby. Great seafood options. Also the kitchen by the pool was great for lunch.
Craig (6/5): two night stay - quite place near the bus stop, which is a short ride to the hotel zone. seemed okay, hot shower and comfy bed.
FrankM2205 (8/5): Cancun Club Regina - Older building. Not every room has a view. The room was comfortable enough and the staff was nice. One of the pools is shaded most if the day in Feb. There are plenty of beach lounges but they get “saved” very early in the morning. We got down by 8:30 and never got a front row even though most were still empty. Not a lot in walking distance, but there is easy access to busses.
945annn (8/5): Lovely small beach resort - This is a very well maintained property with great beachfront. Room was comfortable and clean. Staff were wonderful! Would definitely recommend.
Gail (10/5): - Great staff
787SteveB787 (6/5): Great location, needs work - We traded into this resort through a timeshare exchange. This was the highest standard a Gold Crown resort. The property itself, pool, and beach were lovely and the staff was top notch. We had a one bed suite, facing the pool and ocean which was very nice though the weather wasn't cooperative. The bedroom accommodations were nice and the bed was comfortable. The living room not so much, with rust and mildew on sofa, rust on most metal surfaces and mildew on kitchen ceiling. Its easy to understand why this occurs as the ventilation and seals were poor letting in humidity. The living room also lacked basic furnishings such as a coffee table (which was requested and received a very beat up one) and any lamps. We enjoyed the accents leading to a Mexican feel not just a cookie cutter condo. We did a couple of activities on site and the staff were great. The pool staff were very attentive. There is daily housekeeping service to exchange towels, make bed and take out garbage. We rented a car and did our own grocery shopping. Don't depend on locals understanding or speaking English even though this is a resort area. We used google translate a lot. Highly recommend Fred's Seafood restaurant. Would we return to this resort? Probably but would be in contact ahead of time to ensure furnishings were updated.
William (10/5): - It was fine. We’ll be back.
Jose (10/5): - Staff was excellent the hospitality was awesome if anything was wrong this really made up for all when on vacation you deserve to feel welcomed and happy and this is exactly how we felt here
Crystal (10/5): - All around perfect for our family of 6! Thank you!
william (4/5): - Trouble getting acceptable WIFI in rooms and common areas. Food quality and areas were below average for the price. Nothing close by for food or entertainment. Ok for kids and old people and I'm 75 and wouldn't stay there again. Not my kind of place for a vacation, did have a nice looking beach, but windy and high surf during my two day stay
Arley (10/5): - The staff here is incredibly friendly and helpful, going above and beyond time and time again.
Hiroshi (10/5): - facility is good. also room size is bigger than other hotels. very good for family.
Brian (6/5): - Friendly staff and the food is good. The “resort fee” is off putting. If it’s mandatory why add it later…unless they are trying to trick people into thinking the hotel is less expensive than it really is. Pretty sure that’s the case.
Balaji (8/5): - Excellent property. Quiet with great facilities. Included breakfast spread was very good as well. Eligio and the lady at the egg counter take care of their breakfast guests very well. There is a bus stop very close that takes you anywhere for 12 pesos.
Paula D (10/5): - The staff at the hotel was absolutely fantastic. The hospitality was over the top. The only thing I would do different is stay LONGER! It is at the south end of the hotel zone, so there isn’t anything close by for shopping or groceries, but the walk is great and you can always find a cab to get back. And there is a taxi pool at the end of the driveway.
Kristine (10/5): - Very friendly and helpful staff. We had one issue with a bed which was fixed immediately. Rooms were clean and quiet, and everything worked as it should. The only reason I’m giving for stars out of 5 is we could never seem to find the bar open.
Kenia (10/5): - I had a relaxing time
Andres (8/5): - Basic, simple, old, but comfortable
Olivier (10/5): - The property is very clean
Betiana Cortes (10/5): - The place was great, the s taff was very nice, the only issue is that the place is not veryy good sound proof as you can hear peple on the hall. But I will come back dor sure!
Ruthdarys (8/5): - Better than expected! Need a renovation in the pool chairs and decoration but its very clean and has all the necessities like gym, pool, beach, restaurants, bar, coffee shop, mini market. The staff is very friendly, they even decorated my room for my anniversary without extra charge. The food was reaaaallly good all the time. Location is perfect
Josh (4/5): - This property is somewhat misrepresented online. The rooms are not nearly as well-lit or well-equipped as they appear in the images provided here. The rooms are darker, the furniture and appliances (e.g. mini fridge) quite old. The restaurant quality is extremely sub-par. The coffee served at breakfast was so astringent it smelled like rubbing alochol and made us sick. Additionally, Expedia listed a Studio suite for 2 people with an ocean view, and charged extra for the ocean view. While we realize that is a request, the resort notified us at check in that they dont have any rooms at all for 2 people with an ocean view. All the ocean view rooms are larger. Expedia essentially charged extra for something the property doesn't offer. The staff are not particularly friendly either, often appearing annoyed or bothered to have to help a guest. We requested fresh towels that never came, and drink service by the beach is incredibly slow. Wait waited over 20 minutes between being acknowledged by staff and someone coming to take our order - we thought they forgot about us. This property is clearly very old and in need of renovations. Sliding doors in our room were warped and did not slide easily. The shower leaked water all over the bathroom floor, despite it being a dedicated space in the bathroom. The windows in the room did not latch properly. The rooms only have a handle lock, and no secondary chain or deadbolt. Overall, the experience was pretty bad.
Precious (2/5): - It’s not worth the money.
Jessica (10/5): - This was our second stay at Club Regina and I'd go back again in a heartbeat! The customer service is hands down the absolute best, they are so helpful and accommodating. We stayed in the 2 bedroom, 3 bathroom with living room and kitchen; I love having plenty of space for everyone. The poolside bar has great prices and makes everything fresh when you order, we enjoyed every meal and drink that we had. They have many activities that were so fun! The kids made bracelets and painted seashells, we all played bingo, they played blackjack, had a bartender class lol and karaoke. The cafe has a great variety of specialty drinks and snacks, she makes your crepe and churros when you order so that they are hot and fresh! The beach is beautiful, pools are clean, and there were so many loungers with umbrellas that you never worry about getting a spot. The massages were phenomenal. Jimena kept our space clean and stocked, was always attentive if we needed her, and found my daughters phone in the room after we checked out and rushed down to catch us! Every single host was amazing and friendly. Our time went by way too fast because we had such a wonderful stay at the Club Regina!
Mary (8/5): - Staff are very accommodating and friendly. The rooms are being clean everyday.
Imelda Priscilla (10/5): - Áreas muy limpias y buena ubicación
Diana (10/5): - Not a huge place, easy to access beach just a few steps, restaurant in front of the beautiful sea, excellent breakfast love this hotel.
Mireya (8/5): - We really enjoyed our stay here. Will definitely be back.
Ana Maria (10/5): - Beautiful beach , great service
Yvette (10/5): - Nice small hotel.
Michael P (10/5): - Honestly, the best thing about this place is everyone is SO KIND!!!!! They are all helpful and much nicer than some of the more high end resorts we’ve stayed at! They go out of their way to try to accommodate and make it fun!
wing sze (10/5): - Not crowded, nice and friendly staffs.
Moramay (10/5): - It was a pleasant stay, will definitely go back
Deb (10/5): - Location is beautiful and staff is friendly and very helpful.
wing sze (10/5): - Reasonable price and have a nice pool
Zachary (10/5): - They were friendly and helpful. Didnt have to leave the resort much. They also provided free entertainment like bingo and shows.
Helene (2/5): - Unsanitary water in room
Solange (10/5): - Beautiful
Esilda Maribel (2/5): - No me gusto que llegue al hotel y ni si quiera te ofrecen una botella de agua en la habitación llegue tarde al hotel tenía que tomar una medicina y me dijieron que tenían una tienda pero estaba cerrada
Shobha (10/5): - Overall we had a good experience and the vibes were good in the hotel!
Verified traveler (6/5): Construction through 2026? - Hotel is undergoing construction and renovations. If you’re looking
Leslie (8/5): - Disappointing on Expedia’s part that the room I booked showed all ocean view rooms of the club suite but the room I got was Lagoon view. Disappointing because many of the rooms say “lagoon view” so I did not book a lagoon view room. I booked a room with all of its photos showing a view of the ocean but that’s not what I got. And when I checked in, they said it’s not their fault, it’s expedias.
Nury (10/5): - This property is extremely good the room has a lot space is like apartment
Verified traveler (8/5): Plesant stay - Everyone was very friendly and welcoming. The food is good and they have wonderful drinks. This is an old property, the ac caused humidity in the rooms to the extent that the floors were wet!
Marlene (10/5): - Everything was perfectly right. Even though a lot of them cannot speak English, they are trying their best to explain what’s are you trying to say/or do
Ofelio (8/5): - Location is good. Public transportation available. Spacious and clean rooms. Beachfront is great