EA Hotel Crystal Palace

Location: Malá Štěpánská 17, Prague, cz

Star Rating: 4 Stars

Property Type: Hotels

About this Property

Important Information

Policies

Check-in: 03:00 PM - 12:00 AM

Check-out: 11:00 AM

Amenities & Facilities

• Electric bicycle charging station
• Parking
• Non-smoking rooms
• Air conditioning
• Family rooms
• Pets allowed
• Lift / Elevator
• Luggage storage
• Fax/photocopying
• Tour desk
• Facilities for disabled guests
• Ironing service
• Car hire
• Currency exchange
• Non-smoking throughout
• Staff adhere to local safety protocols
• Guest rooms disinfected between stays
• Cleaning standards that are effective against Coronavirus
• Hand sanitizer in guest room and key areas
• Cashless payment available
• First aid kit available
• Guests can opt-out any cleaning services during stay
• Front desk (limited hours)
• Free wired internet
• Self parking (surcharge)
• Internet access
• Housekeeping on request
• Reception hall
• Secured parking
• Garage
• Electric bicycle charging station
• Accessible train station shuttle
• No accessible train station shuttle

Rooms Available

• Double or Twin Room with Terrace

  Featuring free toiletries, this twin/double room includes a private bathroom with a shower and a hairdryer. This twin/double room has air conditioning, a safe deposit box and a flat-screen TV.

  Max Occupancy: 3 (2 Adults)

  • Shower
  • Safety deposit box
  • Telephone
  • Air conditioning
  • Hair dryer
  • Desk
  • Toilet
  • Private bathroom
  • Cots

• Single Room

  Air-conditioned room with a TV and a mini-bar.

  Max Occupancy: 2 (1 Adults)

  • Shower
  • Safety deposit box
  • Telephone
  • Air conditioning
  • Hair dryer
  • Desk
  • Toilet
  • Private bathroom
  • Cots

• Family Two-Bedroom Suite (3 Adults)

  These two rooms are interconnected by a door and feature two bathrooms. One room has double bed the other one single bed. Further amenities include air conditioning and a mini-bar.

  Max Occupancy: 4 (3 Adults)

  • Shower
  • Safety deposit box
  • Telephone
  • Air conditioning
  • Hair dryer
  • Desk
  • Toilet
  • Private bathroom
  • Cots

• Single Room with Terrace

  Providing free toiletries, this single room includes a private bathroom with a shower and a hairdryer. This single room features air conditioning, a safe deposit box and a flat-screen TV. The unit offers 1 bed.

  Max Occupancy: 2 (1 Adults)

  • Shower
  • Safety deposit box
  • Telephone
  • Air conditioning
  • Hair dryer
  • Desk
  • Toilet
  • Private bathroom
  • Cots

• Family Two-Bedroom Suite (4 Adults)

  These two rooms are interconnected by a door and feature two bathrooms. One room has a double bed and the 2nd room features twin beds. Further amenities include air conditioning and a mini-bar.

  Max Occupancy: 5 (4 Adults)

  • Shower
  • Safety deposit box
  • Telephone
  • Air conditioning
  • Hair dryer
  • Desk
  • Toilet
  • Private bathroom
  • Cots

• Double or Twin Room

  Featuring free toiletries, this twin/double room includes a private bathroom with a bath or a shower and a hairdryer. The twin/double room features air conditioning.

  Max Occupancy: 3 (2 Adults)

  • Air conditioning
  • Hair dryer
  • Desk
  • Private bathroom
  • Cots

• Double Room

  Air-conditioned room with a TV and a mini-bar.

  Max Occupancy: 3 (2 Adults)

  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Desk
  • Toilet
  • Private bathroom
  • Cots

Guest Reviews

• Fanni (10/5): -
• Nuria (8/5): Bona estada -
• Kmecz (8/5): Cuki a hely - Vencel tér közelében, aranyos kis hely. Sokminden sétatávolságban van, de villamos , metró, busz, vonat a közelben. A reggeli nagyon finom volt, a személyzet segîtőkész. Az ajtó nyitó kód használata nagyon hangos.
• Emma Astrid (8/5): -
• Alexandr (6/5): -
• Kasia (8/5): -
• Laurentiu (9/5): - Locația bine amplasată. Self check in la orice oră! Micul dejun fabulos Patul în camera single foarte mic. Dimineață se aude gălăgie de la doamnele care fac curat.
• Artem (7/5): -
• Magdalena (7/5): -
• NormanL (7/5): -
• Sylvia (6/5): Okay, convenient to reach. - Good location No forwarded data for payment. Ants in the breakfast room. Very marginal wiping of tables.
• Iris (10/5): -
• Brueckner (9/5): - War zufrieden. Checkin war schon ab 13 Uhr möglich. Danke dafür an die Rezeption. Bei booking.de wurden bei Buchung 354,78 Euro angezeigt, das Hotel wollte davon nichts wissen und hat 385,92 abgebucht. Booking um Klärung per Mail gebeten. Kein 4 Sternehotel. Inventar, Ausstattung in die Jahre gekommen. Personal freundlich und korrekt. Zentrum, Bahnhof fußläufig in 15 Min. erreichbar. Hotel hat höheren Preis, als vorab bei booking angezeigt, verlangt? Hatten andere Kunden bereits bemängelt. Ich habe den Kundenservice um Klärung gebeten. Kein solides Geschäftsgebahren? Werde nicht erneut buchen.
• Thomas (6/5): Gutes Frühstück, gute Lage des Hotels mit hellhörigen Zimmern und vielen kleinen Mängeln. - Das Frühstück war gut, umfangreich und frisch. Laute Musik im Flur von 7 Uhr morgens bis 21 Uhr abends. Sehr hellhörige Zimmer. Man wurde durch die Gespräche der heimkehrenden Gäste geweckt.
• Silke (10/5): -
• Schragl (6/5): - Die Lage war gut und das Einchecken war recht unproblematisch. Das Warmwasser hat an zwei Tagen in der Früh nicht funktioniert, die Tastaturschlösser waren sehr laut eingestellt - man hat alles vom Gang im Zimmer gehört - und das Frühstück war (mit Ausnahme vom Kaffee) überschaubar gut.
• Verena (5/5): -
• ZUZKA KUGLEROVÁ (8/5): -
• Roman (3/5): - Vana je plus. Jídlo — žádná velká sláva, ale na snídani to stačí.Personál v jídelně byl ale příjemný a zdvořilý. Světlo — v pokoji nebylo prakticky žádné! Hluk! Dveře vůbec netlumí zvuk! V 7 ráno už pokojské na celé kolo halasí a smějí se pod dveřmi, takže se vůbec nevyspíte. Nábytek a sociální zařízení jsou staré, lednice zapáchají. Dostal jsem dvě jednolůžkové postele, i když jsem žádal o manželskou postel.
• Cédric (7/5): - Attention aux prélèvements des frais de séjours et des prélèvements sur la carte bancaire. Prélève un montant en couronne tchèque supérieur au montant initial mais soit disant c'est la banque qui prend des frais.
• Aleksandr (5/5): - The location is quite convenient for Prague. You can easily walk to the center in 10 minutes. The room's soundproofing is almost nonexistent. We could easily participate in on the cleaning staff's conversation in the hallway near the elevator. Already before 8 AM, you'll be awakened by background music from the hotel restaurant—it was also clearly audible in outroom. But this is a good thing, because if you go to breakfast at, say, 8:30 AM, some of the buffet items will no longer be available and nobody replenish them. So, if you prefer to sleep longer, this isn't the hotel for you.
• Dávid (7/5): -
• dennysturm (8/5): - Snídaně byla výborná Koberce na pokojích by zasloužily výměnu.
• Кельо (7/5): Могло б бути краще! - Найкращий персона...обслуговування супер. Окрема подяка Наталії та Вікторії. Сніданки смачні...кухня також добра. Прибирання в номері кожен день....чисті рушники кожен день. !! Дякую вам дівчата! Ви супер. На рецепції мене чекав сюрприз....мені повідомили що мій номер не оплачений....і треба заплатити на місці! Я знаю що все оплатила заздалегідь....але це - ніби то просто бронь...і гроші вони не стягнули.. на місці треба заплатити більше ніж було зазначено... Одним словом ми не стали розбирати цю ситуацію бо не було часу і бажання! ...якось так... шумно...чути інших гостей через стіни та двері;))
• Martin Hrtus (9/5): -
• Marco (6/5): Bene - Posizione perfetta servizi molto efficienti Questa valutazione va all’hotel “NEWTOWN” dato che il primo giorno io e la mia ragazza siamo stati trasferiti senza preavviso dal crystal palace a quest’altro. Cosa molto strana avendo la prenotazione da 2 mesi con questo. Spero sia stato un caso isolato ma da tenere in considerazione per una prenotazione. Maggiore precisione su questo grazie per il resto bravi
• Silvie (9/5): -
• sandra (10/5): Buon rapporto qualità prezzo - Pulita in una buona posizione per visitare Praga. Con tutto il necessario Buona la colazione Nessun personale in hotel. A parte due ragazze alla colazione non incontri nessuno. Si svolge tutto con password che inviano via mail
• Ігор (10/5): -
• Anastasiia (10/5): -
• Michala (8/5): - Klidná lokalita. Komunikace s hotelem ohledně úhrady pobytu. Nakonec chtěli víc než byla cena přes Booking.
• Ladislav (10/5): -
• Petr (3/5): Nespokojenost - Lokalita hotelu je opravdu jediné, co bych hodnotil kladně. Starý hotel, který potřebuje rekonstrukci. Třikrát jsme se museli přestěhovat do jiného pokoje. V první pokoji nefunkční klimatizace, ve druhém pokoji, prosakující prasklá odpadní trubka z vrchního pokoje přímo na postelí promiňte, ale když vás ráno ze spánku probudí kapka vody na hlavu, není to příjemné a navíc protože to byl pokoj v přízemí je jasné že to je voda odpadní z jiného pokoje, což je nechutné. Třetí pokoj ok, ale na záchodě rozbité prkénko, ale už jsem to nechtěl řešit měl jsem dost. Snídaně, no nic moc, navíc mravenci na stole a některé příbory nebyly pořádně umyté. Za cenu, kterou hotel chtěl za dvě nocy jsme čekali mnohonásobně vyšší úroveň. Promiňte, ale opravdu jsme nebyli spokojeni.
• Monika (8/5): -
• Monika (9/5): -
• JORGE ANGEL (10/5): Fantástico - Habitación amplia, limpia y cómoda. Todo genial. A escasos 15 minutos del centro y el desayuno tipo buffet muy rico. El personal de recepción muy amable.
• Aymen (1/5): -
• Samet (10/5): -
• Samet (10/5): -
• Alexandros (7/5): Πολυ καλη - Πρωινο και η τοποθεσία Δεν υπηρχε 24ωρη υποδοχη να μιλαει αγγλικα.Ακριβος χωρος παρκιγκ.
• Vlasis (9/5): -
• Marija (10/5): A great value for money and top-notch location. - You have everything you need down the street (shops, great restaurants) and very close to the center, as well as major sights - would greatly recommend it for anyone looking to explore Prague!
• Volker (6/5): Luft nach oben - Frühstück war in Ordnung Hotel ist teilweise sehr abgewohnt und würde meiner Ansicht nach dringend eine Renovierung benötigen
• Christina (6/5): -
• Ollé (10/5): -
• Klaus (9/5): Das Hotel ist sehr zentral gelegen. Zur Tram sind es nur ca. 300 m und das Straßenbahnnetz in Prag ist vorbildlich. Die - Das Frühstücksbufett war sehr gut und reichhaltig. Es gab auch landestypische Speisen. Wame und kalte Getränke gab es auch außerhalb der Frühstückszeit. Die Zimmer 101 und 102 lagen unmittelbar nehmen dem Frühstücksraum. Damit war die Nach gegen 6:15 Uhr vorbei, weil die Servicekräfte das Frühstück ab 7:00 Uhr vorbereiteten.
• Mario (2/5): Bella Praga ma non posso dire altrettanto della struttura - Posizione ottimale e colazione discreta. Personale della reception, assistenza al cliente pari a zero, pulizia camera pessima, camera in uno stato pietoso (letto sfondato, frigo vuoto, set accoglienza inesistente, doccia e lavandino che perdevano, mobili rotti, polvere nelle intercapedini e porta asciugamani rotto).
• Volha (9/5): - L'emplacement idéal pour visiter la ville. Les chambres sont propres et confortables! Le personnel est au top
• Andrea (4/5): -
• Martina (8/5): -
• Eva (8/5): -
• Eleni (8/5): -
• Jan (7/5): -
• Jana (4/5): Zklamání - Nic Malé pokoje bez varné konvice baru
• Maria Gerarda (7/5): - El desayuno y la posición El colchón súper incómodo y la tele no funcionaba
• Kamila (10/5): -
• Josef (5/5): -
• Ludmilla (7/5): -
• Ishpreet (8/5): Overall had a pleasant stay at the property! -
• Sandra (5/5): -
• Krambo (5/5): -
• Carmen (4/5): - El desayuno El personal de limpieza y desayuno La Ubicación del hotel - Poca iluminación en la habitación, una de las luces del cabecero no funcionaba. La luz de la mesita de noche no funcionaba correctamente debido al mal estado del cable y parpadeaba. Ya no había más luz en el área principal de la habitación, sólo una luz en la entrada de la habitación. - Después de 5 min se iba la electricidad de toda la habitación y había que sacar y meter la tarjeta otra vez, por lo que nos tuvieron que cambiar de habitación a una que estaba en otro edificio, más lejos de la recepción y la sala de desayuno. - El baño tenía 2 azulejos del suelo rotos, lo cual reportamos y no hicieron nada para arreglarlo - El agua de la ducha estando al máximo de temperatura salía templada - El día que nos íbamos, cuando subimos de desayunar el código de la puerta se había desactivado y tuvimos que volver a recepción para que lo activaran de nuevo. - Había moho en las paredes de la habitación - El colchón de la cama era horrible, después de 3 noches salímos con un dolor de espalda horrible
• Stanislav (9/5): Ok - Blízko centra , vlak. nádraží , v noci klid . Snídaně pestrá .
• Adewale (5/5): All stay in and around Prague was fantastic, food & drinks 💯 - Did not need a card No shower shield Mould in the corner Bed clover a little small Air con could not get warmer in room
• Andrii (10/5): - Nic
• Mirela (10/5): -
• Mirela (10/5): Good valie for money - Very good licatio, frienly staff, very good breakfast
• Sahakyan (10/5): завтрак очень хороший. чисто в номере. местоположение идеальное - Всё было хорошо только нужно поменять матрасы , , старые
• tomas (7/5): -
• Roman (8/5): -
• Zsuzsanna (9/5): -
• Roberto (7/5): - Centrale e personale gentile Moquette e odore dalla stanza di servizio
• Martin (7/5): -
• Zoltán (7/5): -
• Lukas (10/5): - Vse Vse bylo ok
• Andrea (5/5): - Hluk z ulice, neochota personálu při vystavování faktury - skončila jsem bez snídaně.
• Kubilay Kaan (8/5): - Gayet güzel, konumu turistik yerlere tramvay ile yakın, yürümek isterseniz yürüyebilirsiniz. Banyo terliği yoktu.
• Graeme (8/5): -
• Floriana (7/5): -
• Patrik (8/5): -
• Miroslav Sibrava (8/5): Příjemný hotel v centru - Dobrá lokalita a poměr cena výkon. Menší ale čisté pokoje. Slabé osvětlení
• Baptiste (1/5): Awful - Location and bed The room: Small and very hot, lack of oxygen and can we talk about the music in the corridor at 7am? The bed was good. The soap was finished in the shower when we arrived, we have been asking for it for 2 days now and .. no soap. Towels were put on there place dirty as they were clean, we have put them on the floor the next day and same. Put on there place with no clue. I have asked to be changed but no answer ofc. ATTENTION: the room (double) is one of the latest pictures in booking, the bathroom/restroom is not on booking and is really not like the used pictures To access to the room, you have to travel between building with no lighting (old café room i guess), really not pleasing! The service: We have never received the booking pin code before arriving. The tourist tax is to be re-paid on location. When arrived, the man who should do our check in let us wait for 15mins (ok bye). And the lady we have asked for services have 0 interest to give. Can’t ask for more. The breakfast: I only suggest u to not take the option. This hotel is bellow the minimum, i ll not be back for sure
• MINAS (10/5): -
• Kristina (6/5): Pan z recepcji super 🙂 - Personel był naprawdę wyjątkowy, nie patrząc na brak rozumienia języka po mojej stronie, byli życzliwi i staranni. Śniadania mega świetne. Niestety w nocy spadł na mnie jakiś robak z sufitu , brak działającej klimy, nawet przy otwieraniu okna było bardzo duszno. Brak wyjścia na balkon ( jedynie z mojego apartamentu) rozumiem że taki plan budowy, i nie mam z tym problemu, jednak że z innych pokojów bardzo dużo wyjść na ten sam balkon, ludzi palili dyskretnie pod moim oknem co nie dawało normalnie funkcjonować.
• Catalina (9/5): Great for the money - Good location, friendly staff and the breakfast was worth the money They don’t have slippers for the room and the mattress was quite wavy due to it’s long use probably
• Kamila (9/5): - Spokojna okolica i świetna baza wypadowa na zwiedzanie Już przestarzały wygląd - przydałoby się odświeżenie
• Horvath (9/5): - Zimmer war gut und nicht so teuer. War auch nicht weit von Altstadt und von Moldau. Frühstück war super.
• Olga (8/5): -
• Elvis (5/5): Insgesamt passabel. Für das Gebotene, zB im Vergleich zu Olmütz, aber zu teuer ( Pragzuschlag?) - Sauberkeit, Frühstück, gute Lage - Bett-Leselampe defekt. - Laute Reisegruppen, sowohl Schüler, als auch Erwachsene, die Lobby oder Frühstücksraum komplett in ihren Beschlag nehmen. - Kompliziertes Schließsystem der Zimmer ( Karte und Code ) mit welchem mehrere Personen anfänglich ein Problem hatten. Müßte man vermutlich nur besser erklären.
• Jindra Baumruková (10/5): -
• Javidan (1/5): The sink in my hotel room didn't work, there was no lighting in the room, the room was always cold, the bathroom was - Nothing, only place was good. The sink in my hotel room didn't work, there was no lighting in the room, the room was always cold, the bathroom was freezing, and there was a lot of noise, I couldn't sleep. The room cleaners woke me up every time at 8-9-10 in the morning. I'm very dissatisfied! Next time I'll definitely stay in another hotel.
• Mária (7/5): -
• Sebastian (10/5): -
• Andras Peter (10/5): -
• Bernhardson (7/5): -
• Svetla (4/5): Не бихме се върнали. - Близо до центъра. Беше студено. Не всички дни почистваха стаята. Закуската беше разочароваща.
• Sheldon (4/5): Good location, Breakfast not recommended. No bar facilities. - Room was very small. Others in the group had a larger room despite it being two doors away. Room was cleaned daily very good, cleaner did a very good job. Some of the power outlets in the room weren't connected. The breakfast wasn't up to any standard, very disappointing. The choice was varied with unusual options like mash potato, pasta, sausages were sporadic of the type and when replaced not replaced with the same product. Bacon was only out early one morning so when i arrived at Breakfast they were all gone and replaced with sausage. the toaster was very slow and not powerful, they could use a constant rotating toaster. Location was very good, not too far from the transport system and only a short walk to the old town square. Breakfast and lack of facilities.
• Joanna (3/5): - Śniadanie ok, miła obsługa, przyjemna biała pościel, miejsce gdzie można zrobić kawę i herbatę i tyle dobrego. Pokój na poddaszu dramat. Chce sie uciekać po wejściu. Dwa małe łóżeczka wciśnięte pod skosy, grzyb na ścianie obok łózka, brudne rolety, ciemny dywan, ciemne narzuty, ciemne meble, ogólnie norka. Zepsuty zamek do drzwi, 10 min próby wbicia kodu za każdą próbą wejścia. Grupki śniadych panów w wejściu, strach wsiąść do windy. Ogólnie obsługa robi co może ale to nawet trudno nazwać hotelem. Może na innych piętrach jest lepiej. Poddasze? Nie polecam.
• Rita (6/5): - The isolation of the rooms is very poor. We could hear full conversations going on in the other rooms and there are speakers in the corridor that play elevator music starting at 6 am.
• Burak (9/5): Fiat performans 10 / 10 - Şehire yakın, temiz, tam bir fiyat performans oteli Çalışanlar biraz daha güler yüzlü olabilir onun dışında olumsuz olarak göze çarpan pek bir şey yok

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