Impiana KLCC Hotel
Location: 13 Jalan Pinang, Kuala Lumpur, 50450, Kuala Lumpur, MY
Star Rating: 4 Stars
Property Type: Hotels
About this Property
Discover urban sophistication at the Impiana KLCC Hotel, where comfort meets convenience in the heart of Kuala Lumpur.
Pampering Spa Services Indulge in a rejuvenating experience at our on-site spa, offering a range of massages, body treatments, and facials designed to refresh your mind and body.
Gourmet Dining Options Savor delicious cuisine at Cedar on 15 or enjoy 24-hour room service. Relax with a drink at our bar or poolside, and don't miss our cooked-to-order breakfasts available daily.
Prime Location With major attractions like the Petronas Twin Towers and KLCC Park just a short stroll away, you’ll have the best of the city at your fingertips while enjoying plush accommodations equipped with modern amenities.
Book your stay now to experience the vibrant energy of Kuala Lumpur!
Important Information
- Reservations are required for massage services. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
- Only registered guests are allowed in the guestrooms.
- Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.
- No pets and no service animals are allowed at this property.
Policies
Check-in: 02:00 PM - 12:00 AM
Check-out: 12:00 PM
Amenities & Facilities
- Full-service spa
- Fitness facilities
- Free WiFi
- 24-hour front desk
- Luggage storage
- Designated smoking area
- Concierge service
- Wheelchair accessible
- Elevator
- Fitness facilities
- Conference space
- Golfing nearby
- Breakfast available (surcharge)
- Safe-deposit box at front desk
- Free newspapers in lobby
- Porter/bellhop
- Full-service spa
- Wedding services
- Tours/ticket assistance
- Self parking (surcharge)
- Airport transportation - pickup (surcharge)
- Ballroom
- Banquet hall
- Wheelchair-accessible spa
- Wheelchair-accessible pool
Rooms Available
-
Superior Twin Plus
2 Twin Beds
323 sq feet
Internet - Free WiFi
Entertainment - 50-inch LCD TV with digital channels
Food & Drink - Electric kettle, minibar (fees may apply), 24-hour room service, and free bottled water
Sleep - A pillow menu, blackout drapes/curtains, and bed sheets
Bathroom - Private bathroom, bathrobes, and a shower with a rainfall showerhead
Practical - Safe, free newspaper, and iron/ironing board
Comfort - Air conditioning and daily housekeeping
Need to Know - No rollaway/extra beds available
Non-Smoking
Max Occupancy: 2 (2 Adults)
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Private bathroom
- Slippers
- Alarm clock
- Electric kettle
- Bidet
- Toilet paper
- Bottle of water
- Shampoo
- Free newspaper
- Daily housekeeping
- Room service (24 hours)
- Blackout drapes/curtains
- Free WiFi
- Pillow menu
- Rainfall showerhead
- No rollaway/extra beds
- Bedsheets provided
- Free tea bags/instant coffee
- Soap
- Toothbrush and toothpaste available
- Toothbrush and toothpaste not available
-
Club Deluxe King
1 King Bed
398 sq feet
Internet - Free WiFi
Entertainment - 50-inch LCD TV with digital channels
Food & Drink - Electric kettle, minibar (fees may apply), 24-hour room service, and free bottled water
Sleep - A pillow menu, blackout drapes/curtains, and bed sheets
Bathroom - Private bathroom, bathrobes, and a separate bathtub and shower with a rainfall showerhead
Practical - Desk, safe, and free newspaper
Comfort - Air conditioning and daily housekeeping
Need to Know - No rollaway/extra beds available
Non-Smoking
Max Occupancy: 2 (2 Adults)
- Minibar
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Desk
- Private bathroom
- Slippers
- Alarm clock
- Electric kettle
- Bidet
- Toilet paper
- Bottle of water
- Shampoo
- Free newspaper
- Daily housekeeping
- Room service (24 hours)
- Blackout drapes/curtains
- Separate bathtub and shower
- Free WiFi
- Pillow menu
- Rainfall showerhead
- No rollaway/extra beds
- Club level room
- Bedsheets provided
- Free tea bags/instant coffee
- Soap
- Toothbrush and toothpaste available
- Toothbrush and toothpaste not available
-
Deluxe Twin Room
2 Twin Beds
388 sq feet
Internet - Free WiFi
Entertainment - 50-inch LCD TV with digital channels
Food & Drink - Electric kettle, minibar (fees may apply), 24-hour room service, and free bottled water
Sleep - A pillow menu, blackout drapes/curtains, and bed sheets
Bathroom - Private bathroom, bathrobes, and a separate bathtub and shower with a rainfall showerhead
Practical - Desk, safe, and free newspaper; rollaway beds (surcharge) available on request
Comfort - Air conditioning and daily housekeeping
Accessibility - Wheelchair accessible
Non-Smoking
Max Occupancy: 2 (2 Adults)
- Minibar
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Desk
- Private bathroom
- Slippers
- Alarm clock
- Electric kettle
- Bidet
- Toilet paper
- Bottle of water
- Shampoo
- Wheelchair accessible
- Free newspaper
- Daily housekeeping
- Room service (24 hours)
- Blackout drapes/curtains
- Separate bathtub and shower
- Free WiFi
- Pillow menu
- Rainfall showerhead
- Bedsheets provided
- Free tea bags/instant coffee
- Soap
- Toothbrush and toothpaste available
- Toothbrush and toothpaste not available
-
Club Premier Room
1 King Bed
398 sq feet
Internet - Free WiFi
Entertainment - 50-inch LCD TV with digital channels
Food & Drink - Electric kettle, minibar (fees may apply), 24-hour room service, and free bottled water
Sleep - A pillow menu, blackout drapes/curtains, and bed sheets
Bathroom - Private bathroom, bathrobes, and a separate bathtub and shower with a rainfall showerhead
Practical - Desk, safe, and free newspaper
Comfort - Air conditioning and daily housekeeping
Need to Know - No rollaway/extra beds available
Non-Smoking
Max Occupancy: 2 (2 Adults)
- Minibar
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Desk
- Private bathroom
- Slippers
- Alarm clock
- Electric kettle
- Bidet
- Toilet paper
- Bottle of water
- Shampoo
- Free newspaper
- Daily housekeeping
- Room service (24 hours)
- Blackout drapes/curtains
- Separate bathtub and shower
- Free WiFi
- Pillow menu
- Rainfall showerhead
- No rollaway/extra beds
- Club level room
- Bedsheets provided
- Free tea bags/instant coffee
- Soap
- Toothbrush and toothpaste available
- Toothbrush and toothpaste not available
-
Deluxe King Plus
1 King Bed OR 2 Twin Beds
388 sq feet
Internet - Free WiFi
Entertainment - 50-inch LCD TV with digital channels
Food & Drink - Electric kettle, minibar (fees may apply), 24-hour room service, and free bottled water
Sleep - A pillow menu, blackout drapes/curtains, and bed sheets
Bathroom - Private bathroom, bathrobes, and a shower with a rainfall showerhead
Practical - Desk, safe, and free newspaper
Comfort - Air conditioning and daily housekeeping
Need to Know - No rollaway/extra beds available
Non-Smoking
Max Occupancy: 2 (2 Adults)
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Desk
- Private bathroom
- Slippers
- Alarm clock
- Electric kettle
- Bidet
- Toilet paper
- Bottle of water
- Shampoo
- Free newspaper
- Daily housekeeping
- Room service (24 hours)
- Blackout drapes/curtains
- Free WiFi
- Pillow menu
- Rainfall showerhead
- No rollaway/extra beds
- Bedsheets provided
- Free tea bags/instant coffee
- Soap
- Toothbrush and toothpaste available
- Toothbrush and toothpaste not available
-
Deluxe King Room
1 King Bed
388 sq feet
Internet - Free WiFi
Entertainment - 50-inch LCD TV with digital channels
Food & Drink - Electric kettle, minibar (fees may apply), 24-hour room service, and free bottled water
Sleep - A pillow menu, blackout drapes/curtains, and bed sheets
Bathroom - Private bathroom, bathrobes, and a separate bathtub and shower with a rainfall showerhead
Practical - Desk, safe, and free newspaper; rollaway beds (surcharge) available on request
Comfort - Air conditioning and daily housekeeping
Accessibility - Wheelchair accessible
Non-Smoking
Max Occupancy: 2 (2 Adults)
- Minibar
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Desk
- Private bathroom
- Slippers
- Alarm clock
- Electric kettle
- Bidet
- Toilet paper
- Bottle of water
- Shampoo
- Wheelchair accessible
- Free newspaper
- Daily housekeeping
- Room service (24 hours)
- Blackout drapes/curtains
- Separate bathtub and shower
- Free WiFi
- Pillow menu
- Rainfall showerhead
- Bedsheets provided
- Free tea bags/instant coffee
- Soap
- Toothbrush and toothpaste available
- Toothbrush and toothpaste not available
-
Club Deluxe Twin
2 Twin Beds
398 sq feet
Internet - Free WiFi
Entertainment - 50-inch LCD TV with digital channels
Food & Drink - Electric kettle, minibar (fees may apply), 24-hour room service, and free bottled water
Sleep - A pillow menu, blackout drapes/curtains, and bed sheets
Bathroom - Private bathroom, bathrobes, and a separate bathtub and shower with a rainfall showerhead
Practical - Desk, safe, and free newspaper
Comfort - Air conditioning and daily housekeeping
Need to Know - No rollaway/extra beds available
Non-Smoking
Max Occupancy: 2 (2 Adults)
- Minibar
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Desk
- Private bathroom
- Slippers
- Alarm clock
- Electric kettle
- Bidet
- Toilet paper
- Bottle of water
- Shampoo
- Free newspaper
- Daily housekeeping
- Room service (24 hours)
- Blackout drapes/curtains
- Separate bathtub and shower
- Free WiFi
- Pillow menu
- Rainfall showerhead
- No rollaway/extra beds
- Club level room
- Bedsheets provided
- Free tea bags/instant coffee
- Soap
- Toothbrush and toothpaste available
- Toothbrush and toothpaste not available
-
Executive Suite
1 King Bed
646 sq feet
Layout - Bedroom and living room
Internet - Free WiFi
Entertainment - 50-inch LCD TV with digital channels
Food & Drink - Electric kettle, minibar (fees may apply), 24-hour room service, and free bottled water
Sleep - A pillow menu, blackout drapes/curtains, and bed sheets
Bathroom - Private bathroom, bathrobes, and a separate bathtub and shower with a rainfall showerhead
Practical - Desk, safe, and free newspaper
Comfort - Air conditioning and daily housekeeping
Need to Know - No rollaway/extra beds available
Non-Smoking
Max Occupancy: 2 (2 Adults)
- Minibar
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Desk
- Private bathroom
- Slippers
- Alarm clock
- Electric kettle
- Bidet
- Toilet paper
- Bottle of water
- Shampoo
- Free newspaper
- Daily housekeeping
- Room service (24 hours)
- Blackout drapes/curtains
- Separate bathtub and shower
- Free WiFi
- Pillow menu
- Rainfall showerhead
- No rollaway/extra beds
- Club level room
- Bedsheets provided
- Free tea bags/instant coffee
- Soap
- Toothbrush and toothpaste available
- Toothbrush and toothpaste not available
Guest Reviews
- Q3143SKdavides (10/5): super happy - got the suite for a business trip. we were a couple. superb view over Petronas towers, well soundproof, great exlusive lounge, huge breakfast, Karen very kind at reception. couldn't ask for more.
- PeteL626 (8/5): Wonderful staff and a great location - Very nice hotel in a great central location in KL. Enjoyed the facilities, but the highlight is the staff who couldn't enough to assist with my stay. Special mention to Sara in reservations (and Kahadin on the front desk) who kindly sorted out an issue with my room rate when I arrived.
- B8340JLsandrah (8/5): Great hotel for a few nights - Great hotel and so close to various sights. The twin towers are very close and the pedestrian walkway is right outside the door. Great breakfast and great view of the city. Marked it down one as I found the air conditioner very cold and needed a jacket on in the room.
- valenty_gvi (8/5): Great location - Great location for exploring the city.
- thomaspR6391KI (10/5): Hello from Vietnam ! - We have been warmly welcomed by Ms Kina and Ms Natasha Enjoying the hotel for a couple trip in KL
- Q9981BSsabrinac (10/5): Amazing - We had a very pleasant stay at Impiana KLCC Hotel in Kuala Lumpur. Although we had to follow up regarding our early check-in after arriving from a long flight, the team eventually accommodated our request and even provided a room upgrade. We were delighted to have a room with a beautiful view of the Petronas Twin Towers, which made our honeymoon even more special. A special thank you to Kina for her kindness and assistance — she helped make our stay memorable. Overall, a great experience and we would recommend this hotel for its location and hospitality.
- Fukuyan (8/5): Comfortable sleep - I stayed only one night by booking a room on the hotel website which offered a more affordable price than other booking apps. I had to sleep fast as I arrived late and had to check out next morning. I slept well. Despite the convenient location it was quiet. Nice water temperature and pressure if the shower and fast internet. I will definitely come back.
- Journey10803890802 (10/5): Excellent hotel. Good location. Friendly staff. - We had a very comfortable and satisfying stay at the Impiana. This is my 2nd visit. The location and rooms are excellent. The hospitality and friendliness of the staff is worth mentioning especially Karen, the duty manager at the front desk . She was very helpful and friendly and did her best to make our stay a comfortable one. All the staff in the hotel were great. We would definitely recommend the Impiana.
- anjalaid2026 (10/5): Hospitality - It was a wonderful stay. The hospitality was really good. Karen & Risky were very helpful.
- daveenad2017 (10/5): Exceptional Service Thanks to Karen, Truly Unforgettable Stay. - I had the most wonderful stay at Impiana KLCC Hotel from 20th–25th March 2026, and I cannot speak highly enough of Karen, the Guest Service Manager. From the moment I arrived, Karen went above and beyond to ensure my stay was nothing short of exceptional. Her warmth, professionalism, and genuine care truly stood out. She has such a kind and welcoming presence that immediately makes you feel valued and at home. Karen and her team consistently delivered outstanding service throughout my stay, every detail was handled with care, and nothing ever felt like too much trouble. It’s rare to come across someone so dedicated and passionate about what they do, and it made a huge difference to my overall experience. Thank you, Karen, for your incredible hospitality and for making my stay so memorable. You are truly an asset to the hotel, and I will definitely be returning because of the amazing service I received. Highly, highly recommend!
- fhordsf (10/5): Very Nice Hotel and Outstanding Service - Outstanding customer service provided by Ms. Kina and Mr. San! They grant us with our request with no problem. Very friendly staff. I will definitely recommend this hotel. Very nice and very near to the twin towers Petronas.
- Quest29102153969 (10/5): Superb hospitality. - We are senior citizens. Hospitality is excellent. I like the way Impiana staff (especially Karen & Rifky) treat us. I happy that Impiana policy acknowledge senior citizens. Prices I pay for room with breakfast is value for money. Thank you and keep it up.
- eleonoracB7885KY (10/5): I will definitely come back - The hotel is great, it has many facilities , great pool, spa , excellent breakfast and the staff is super nice and efficient A big thank you to everybody Thanks to Kina, to Karen, to Remy and everybody else, all amazing I have booked the same hotel for 4 times And will be back next year The location is perfect to reach the main attractions Could not find better
- nkp77 (10/5): Wonderful - I had a truly pleasant experience at Impiana KLCC Hotel. I was traveling with my child, and the team was incredibly thoughtful in allowing me to check in earlier, which made things so much easier for us. That kind of understanding and care really means a lot to parents. A special thank you to Karen and Ridzuan for their exceptional hospitality. They went above and beyond by also upgrading my stay to a Club Room, which made our visit even more comfortable and enjoyable. Their kindness, professionalism, and attention to guests truly stood out. I highly recommend this hotel and will definitely return in the future.
- dengp2026 (10/5): A pleasant stay ! - Location is very perfect!!! It has covered linked bridge to Pavilion, metro etc, and underpass to Suria KLCC mall , so no worries if the day is wet, This area is safe too! Ambiance in the hotel lobby is cozy too, with a grand piano (not sure guest can play 🤪) feel good! And the pastries at the cafe are yummy too. The room is spacious and it’s clean, Pillow is firm enough for me 👍🏻😊 , room service was good, bottle water were granted freely. Gym room is spacious with adequate workout equipments. Lastly, counter staffs are friendly too, especially Ricky , I have requested for a nice room, he managed to get approval and surprisingly upgraded my room with nice twin towel view , thank him and the manager for the pleasant 3 nights stay. 🙏🏻👍🏻 Will strongly recommend to friends !
- 21GraemeC21 (10/5): Perfect location - If you’re looking for a base in Kuala Lumpur that puts you right in the thick of things without breaking the bank, Impiana KLCC is a great choice. I recently stayed there and it delivered on convenience and comfort. The absolute best part is the location. It’s right in the heart of the city, and being connected to the fully air-conditioned skybridge is a perfect. You can walk to both Pavilion and Suria KLCC in minutes without breaking a sweat or getting drenched in a shower. You are practically neighbors with the Petronas Twin Towers. It’s only a 5-to-7-minute stroll away, which makes catching the fountain show at night or getting those iconic photos incredibly easy. I was pleasantly surprised by the room size. It felt much more spacious than your typical city hotel, with plenty of room to lounge and large windows that offer some pretty good views of the skyline. The housekeeping team deserves a mention. Everything from the linens to the bathroom was spotless throughout my stay, which always makes a huge difference in feeling settled. Great spread—everything from local Malaysian favorites like Nasi Lemak to classic Western options. Try to snag a room on the higher floors; the view of the Twin Towers at night is absolutely magical!
- K2223CYjohnf (10/5): Good staff and service - The staff are great here we have been well looked after following a accident in the hotel by Ms Raihan and Mr Hadi. All the staff have been supportive afterwards and ask how i am daily. Ms Karen as always goes beyond to ensure our stay is special . We have been using The Impiana for many years and will continue to do so whilst we can.
- AJF900 (10/5): The staff making the hotel - The Impiana is a fantastic hotel, it's location is brilliant with access to KLCC and Pavilion and MRT. The best aspect of the hotel is the staff they are so attentive and supportive, Particularly Ms Karen the duty manager, who goes above and beyond to make your stay special. Her team are a credit to her.
- muhdi2026 (10/5): Guest service are top notch. - The reception very polite and helpful. Everyone at reception what i meant. Room view very fantastic and the room is clean. The only problem is the toilet door always jammed and i always hurt my finger when i try to open it but not a big issue. After all the hotel locations on top. Hope i can come again here.
- izzatib2026 (10/5): The food was delicious and well prepared. Really enjoyed it - Great hospitality from the staff especially mrs cornia abdillah & encik azman. Everyone was friendly and helpful. Thank you.
- Climber54774630981 (8/5): I love ya Karen:) - Karen was so nice for us, I think she is the best staff of this hotel:)
- kialengc (10/5): Excellent experience in IMPIANA KLCC and marvellous crew Aidhel - We went for a short trip on last December, it is very convenience because there is an entrance direct join to LRT link bridge without crossing the road. The room is clean and nice , specially thanks to Aidhel who helped us upgrade our room as he noticed we bringing our 5 years old child and many luggages. I must say he is so KIND. Aidhel provided excellent services, he is friendly and approachable. Another thumbs up is he able to speak Chinese (he is Malay), it is good for those Chinese speaking tourists especially festival seasons. Though I am local but I feel touching too. The breakfast is quite delicious, it is a blended of multicultural cuisine that able to fulfill all people, satu Malaysia. Just a little trouble is the parking a bit squeeze and less, it is not a big issue, you will find a place anyhow.
- 99anonymous1983 (10/5): Love the link bridge - I was about to cancel this non-refundable booking since I've got into accident 2 weeks b4 the check in date. Then, we thought we just give it a go. Fortunately, it turned out just fine. The spacious room made me moving around at ease with wheelchair, there were handrail & shower seat in the bathroom, the bell boy also helped me get into the room along with my 3yo daughter & our luggages. On our 2nd day, the housekeeping did clean & replace new items for our room. They got varied breakfast choices & the dining area was accessible for wheelchair/stroller. The fluffy croissant & the smoke salmon was kinda hard to forget. I was not getting out much & not able to fully utilize the facilities. The local , sport , AXN & movie channels kept me occupied. The only time I was getting out, was to the link bridge, it was connected directly to the hotel. I was truly impressed by the covered & air-conditioned bridge that link the travellers from KLCC to Pavilion. It was a perfect start for travellers to explore the city.
- ReymanVijayan (10/5): Convenient to nearby malls and budget friendly. - Super convenient to walk to KLCC or Pavilion mall. Shout out to Mr. Aidhel who made the checkin process fast and friendly. Gave us a room upgrade and club access, made our stay much more enjoyable.
- Connector65344542714 (10/5): Consistently Outstanding Hospitality - I had a wonderful stay at this hotel. The service was excellent from the moment I arrived. A special thank you to Mr. Johari, the Duty Manager, and Alif at the front desk for their outstanding hospitality. They were very professional, friendly, and always ready to assist with a warm smile. Their excellent service truly made my stay more comfortable and enjoyable. Highly recommended, and I will definitely return!
- jasminerama (10/5): Memorable Stay - We stayed at the Impiana KLCC Hotel in Dec/Jan. We were allocated a Club Room on the 19th floor with amazing views of the iconic Petronas Towers. Our room was spacious and spotlessly clean, thanks to the hard working housed keeping team. After a long and tiring flight, it was lovely to be welcomed with warmth and friendliness. The reception team were extremely cordial, sincere and polite. Check in was very quick and easy. Syafiq who meets and greets guests is friendly and genuine. He is very knowledgeable and a caring person. He always looks after us and has deep kindness. He goes above and beyond to ensure everything is perfect. He is a true gentleman. Chika, Syafiq no.2, Johari and Ferris at reception were all very welcoming. Mahatir, Azman and Rudy were friendly and always eager to help. Ms Karen, the reception manager is a wonderful, friendly and very approachable person. She is amazing with the guests and sorts out issues with ease. She listens and communicates very well and goes the extra mile to make us feel very special. Breakfast at the the Tonka Bean is superb with a wide variety of sumptuous, mouthwatering food for every palate. The team at Tonka Bean always welcomes us back with warm and sincere friendliness. Ain at the dining room reception always greets us with the greatest respect. Ms Cornia who manages the Tonka Bean Restaurant is a calm, decisive and hands on manager. She does not just delegate but leads by example by personally clearing and cleaning tables ready for other guests during a very busy breakfast time. She is very pleasant, cheerful and approachable. Selvan, the F&B manager and Mr Amin always have a friendly and enjoyable chat at breakfast and makes sure we are well looked after. A Hearfelt thank you to the entire Impiana Team for making our stay so memorable especially as it was our Golden Wedding Anniversary. We can’t wait to return to the Impiana KLCC Hotel.
- 378gagandeeps (10/5): Service - Allif and his manager Mr. San gave us bery good service. It looks Allif is so much experienced in his job. Will recommend everyone to go to his desk to have the good services.
- 120chrisu (10/5): Great staff, great club level and very central - Stayed here a few years ago and when I returned was happy to book again. Very central and staff are all very friendly. We had a very early flight from the uk and they allowed a very early check- in and a room upgrade. Worth going for the club level. Room was a little tired but didn’t spend much time in it. Great infinity pool with views of the Petronas towers.
- aileens296 (10/5): Location location location - Very central location. Right next to the KLCC. Walking distance to major malls like Pavilion. Rooms were great.
- sherinw2026 (10/5): Malaysia Kuala Lumpur 2026! - Grateful for receptionist Aidhel for all his help. Very pleasant and welcoming. Thank you for making our stay memorable.
- Ninoarfiandi (10/5): Lovely hotel near KLCC - Syafiq at FO was very helpful. Rooms are clean and cozy. Hotel facilities are nice as well. 👍
- 900saray (10/5): Great stay at Impiana KLCC - Perfect location near the Petronas Towers, clean rooms, and friendly service. A special thank you to Karen for her help and useful local tips, she really made my very short stay easier and more enjoyable. Highly recommended!
- muhamadikmalsyafiqb (10/5): Free room upgrade and early check-in - Got free room upgrade during the stay. The services was on top. The team would consider your request for early check in. The receptionist named Aimuni doing her good job to entertain her customer
- Mediouni (10/5): The best experience ever. - Hello, I stayed for three nights at the Impiana KLCC Hotel in Kuala Lumpur with my daughter, and I would like to sincerely thank Miss Karen, the front desk manager. From the moment we arrived, she welcomed us with warmth, professionalism, and genuine attention. Throughout our stay, she was always available, attentive, and ready to help us with efficiency and kindness. Her attitude truly made a difference. I’ve stayed in other hotels in Kuala Lumpur, including the Sunway, but I haven’t experienced this same level of dedication and service. You can tell Miss Karen is passionate about her work and treats every guest with great respect. She is, without a doubt, a valuable asset to the hotel. People like her turn a simple stay into a memorable experience.
- deedee88 (6/5): Do Not Recommend This Hotel. Not Up To Standard - We spent 5 nights at the Impiana Hotel in Kuala Lumpur from the end of December to the first week of January 2026. We had booked 3 Clubrooms, 2 Executive and One Deluxe Clubroom. Upon Check-In we were informed that the Clubroom for 2 people could not cater for twin beds only a King. Since my kids were brother and sister this was not at all suitable. After debate, we HAD to downgrade this Room to one that had Twin Beds, hence, we lost money on a 'better' Room for a lower grade one. Upon entering our Rooms, we found them filthy. Furniture was covered in dust! Furniture was chipped. Our Executive Clubroom was not clean. Bathroom did not cater for two people, one towel, no amenities, one toilet roll on one holder, none on the other. Shower stem was broken in parts and mould was observed on it. Internet did not work in the Rooms. It was thoroughly NOT good enough. We called the Front Desk and complained. The Manager came up to our Room and explained that all the 'better rooms' were reserved for 'VIP Guests'. Umm???? Apparently the Rooms were all the same he had explained. VIP Guests? Who? Obviously not paying tourists. We were put on Level 7, my parents on Level 9 and our kids on Level 13. When booking these Rooms we noted that we were guaranteed 'high level' for Clubrooms. Our view was into an Office Block across the road!!!! The Club Lounge was on Level 15! We were so disappointed with this Hotel. Depressing and we had 5 days here! The Clubroom was set out nicely but the hordes of people that suddenly appeared the day prior to New Years Eve was just far too much. Seating was hard to find, and the food disappeared as soon as it was put out on the benches. Once it was gone, it was gone. Nothing much was replenished, so you did without. We heard that alot of the people were either 'upgraded' or just paid their way into the Lounge. Very unfair as we had paid high prices for our Rooms from Australia. There were only 2 poor young men doing all the work in the Lounge, they looked totally fed up with the people and the mess. They did a great job just the same, but really ... Busy times call for more Staff. Once the food had been eaten, they were photographing the empty dishes on the bench to send to, not sure, the main kitchen, the Manager, to prove that it had indeed been eaten. Amazing! We had read that no children were permitted in the Lounge past 5 p.m. but this was not adhered to. One family with children, let them run wild and we observed them taking quite a few bottles of drink each as they left the Lounge on each visit. They also put hands in food and people were taking most of the cakes all at once for their table. One coffee machine was broken and not in service for most of our stay whilst the other one had troubles from too many hands fiddling with it. The free flowing drink was non existent. There were a couple of bottles of spirits on a table and a bottle of white in a fridge and a bottle off red on the table as well. Once gone, it was gone. I understand this Hotel was in a good position close to many attractions, but it was old and worn out in many many places. It needs to be demolished or upgraded to a high standard. NOT a four star Hotel. We have read that the place sold last November and new Management will take over in March. We wondered if the Hotel was just 'making do' till March, and that the old owners did not want to renovate or clean anything in the Rooms. Have been to KL many many times and this is the worst Hotel we have ever encountered. Waste of money. Would NOT recommend at all. So disappointing. Kudos to the two young men in the Clublounge who did their very best though. I have been reading alot of the Reviews on this Hotel and am astounded at the 'great reviews', whilst I believe the terrible Reviews to be so true.
- J8846ZIismaila (10/5): I’m happy for being in Impiana - Very warm and welcoming employee and special the manager Karen she was so nice and helpful and she asking me for if I want a help… this place is higher quality in relaxing and high quality in food.🍱
- ainunz2026 (10/5): Overall good and nice. - Receptionist named Aimuni help us to get klcc view room. Please appraise her. All the employee are very friendly and we have meaningful experience here.
- 867sais (8/5): Staff attitude and room cleanliness - The staff name Aidhel was extremely good to us during our stay... Such a great hospitality.... The room was okay, however the bathroom door was broken and the floor wasn't clean at all ...maybe u all should have a thorough inspection before releasing the room...
- 600luqmanh (10/5): Besttt abd great experience - Special thank to Mr Syafiq for the great greeting and assisting for free room upgrade since there is slot and available room. Great location in the middle of city with bridge access from the hotel. Well recommended for anyone that plan to stay at this hotel
- nageb2022 (10/5): Impiana Hotel KL - A Home Away from Home - Impiana Hotel Kuala Lumpur – A Home Away From Home The hotel is centrally located, within walking distance to KLCC, Pavilion, and public train services. My wife and I have been guests of Impiana for almost 20 years, and it truly feels like a second home away from home. The rooms are comfortable, and we always opt for the Executive corner room, which features large glass windows on two sides and offers a breathtaking view of the majestic Twin Towers. The evening lights of the towers never fail to leave us with beautiful memories. The service is impeccable. As long-standing guests, we have consistently experienced outstanding service, especially from the front counter manager, Nazmin, whose service is truly par excellence. She is always attentive and goes out of her way to accommodate our preferences, such as arranging a high-floor room so we can fully enjoy the evening views of KLCC. The concierge service provided by Sayfiq is equally exemplary. He knows exactly how and where to place our luggage neatly in the room, according to my wife’s preferences. This level of personalized service is only possible through long-term relationships built over many years. The room rates are also very competitive compared to other hotels in the area. All of this is made possible under the splendid leadership of the General Manager, Mr. Azril.
- Companion47814568331 (10/5): Wonderful stay in Impiana KL with great hospitality from Mr Nazmin and Mr Aidhel. Thank you. - My husband and I had a wonderful stay in Impiana KL. Mr Aidhel and Mr Nazmin were very helpful. Their hospitality is remarkable. Our room is spacious with great view. We were also given a cake for our anniversary. The hotel staff were all very pleasant. Highly recommended! Kudos to the Team! Thank you!
- muhammadaZ3743TQ (10/5): The amazing experience - The ambient very pleasant and cozy. All foods taste so yummy. All my family really enjoy while staying here. Plus I've been assisted by amazing staff, Mr Aidhel. Room provided in ultimate condition. Hotel located centre of KL,easy to enjoy within walking distance.
- roselinas2026 (6/5): 3 Star rating - staff snobbish - A mix feeling with a few snobbish staff at reception and F&B manager(?). More interested in foreigners and show no interest to local patrons. Arrival was cold reception. Managers show no interest and unhelpful. Room for improvement in communication skills and welcoming patron to the hotel. Food was average and nothing to rave. Dirty floor and untidy tables, food left behind, moving chairs around.
- wubbev2026 (10/5): Wonderfull experience and Service! - Loved this experience, from the cleanness of the rooms to the club lounge. Definitely will come back if I can! Honourable mention to Ibraimi. He always smiled and helped and guided us though-out our whole stay. Good luck to him and thank you to all staff!
- ivancU5949SW (10/5): Clean and amazing staff - Clean, great experience, delicious fresh food at the club lounge and the staff (Ibraimi specifically) was really kind and attentive amd engaging. Overall great experience.
- yunik2026 (10/5): perfect experience - very nice service. it's unforgettable. the food at lounge is good. and perfect location. especially thank you Ibraimi, he helps my sick son kindly:)
- 40sitir (10/5): Check in process slow - All perfect except for check-in. Took too long to get the room. Please improve your check-in process, esso during holiday seasons.
- id2026 (10/5): Great start to 2026 at Impiana Hotel - Great location close to Petronas Towers, all the shopping centres, restaurants and transport, all within walking distance. Wonderful welcome on the 1st of Jan 2026 by the Manager Karen, who also upgraded us to a spa room with view of the Towers and also the very helpful staff. There definitely will be a repeat visit
- jovellet2026 (10/5): Excellent service by ibraimi - Had a great stay at Impiana KLCC. Special thanks to Ibraimi for his excellent service. He is very friendly whenever we asked for help and made the experience even better. Truly a nice guy! Would definitely return!
- aisyahb2026 (10/5): Great Location, Great Service and Beautiful View - It was an enjoyable stay at Impiana KLCC. The location is very strategic, with easy walking access to KLCC and Bukit Bintang via the pedestrian walkway. I arrived around 12:10 pm and was pleasantly welcomed with an early check-in. I would like to give special appreciation to the front desk staff, Aidhel, who did an excellent job accommodating my very detailed room requests - a king bed, bathtub and a front-facing view of the Twin Towers. Considering it was a very peak period (31/12-2/1), I truly salute his effort and dedication in doing his best to ensure I had a wonderful stay. I was assigned a room on Level 13. The Deluxe King room was very spacious and perfect for me to enjoy by myself, and the view was absolutely mesmerising. I was able to fully enjoy my New Year’s Eve in the room. Apart from the bedsheets and comforter having a slightly dusty smell and the limited TV channels, I was overall very satisfied with the room. I also enjoyed the breakfast, which offered a good variety of food and tasted great. The in-room dining was equally pleasant and the team accommodated all of my food requests accordingly. The pool was just nice, perfect for enjoying the view and having a quick swim. Overall, all the staff were very friendly and helpful, from the front desk to the housekeeping team. I had a lovely experience and would definitely consider staying here again.
- Connector45392163822 (10/5): Positive Experience. I feel warm for being a guest here - I had an incredible stay, largely thanks to Aiman at the front desk. From the moment I checked in, Aiman was professional, welcoming, and went out of his way to ensure everything was perfect. He handled my requests with such a positive attitude and made me feel like a valued guest rather than just a room number. It’s rare to find this level of genuine hospitality—Aiman is a massive asset to the team!
- Sunshine61349804661 (10/5): Memorable stay with good experience - Good location, within walking distance to klcc twin towers, KL convex and aquaria. Even with many people during new year celebration, the crowd well controlled by efficient and friendly staff. Room condition is good.
- zalehas2026 (10/5): best hotel ever - everything was perfect. miss nazmin gave a perfect gift just before midnight. staff were friendly and nice too. will come back again
- Ns0078 (10/5): Wonderful stay during the New Years Eve - The location of the hotel is great, walking distance to KLCC, the lobby lounge is cozy as i entered even theres crowd due to the new year celebration. During Checkin Mr Aliff was helpful and made my checkin smooth, process was fast and explained details of my stay and room type. On top of that, my room comes with club lounge facilities, the food there was nice too. Great atmosphere. My room was spacious with beautiful view of KLCC, and the shower water pressure was insane. Hot water bathtub also great, bed was comfy, inroom dining nasi goreng kampung yummy my husband loved it. Breakfast with huge variaties selections, my stay was nice even its just for a night. Will definitely come back here.
- muhammadrT8727BL (10/5): Best hotel in KLCC - Impiana is the best hotel in KLCC so far. I always go here every month to stay, and all the staff, facilities, and service are good and very helpful, especially Syafiq, Pazman, and Zahidan. Also, the location is in the heart of KLCC near everywhere I go
- nlisbeth152 (10/5): Good stay at Impiana Hotel - Convenient hotel in the middle of the city. Spacious room at 15th floor near the club lounge, were they served breakfast, afternoon tea and canapés in the evening. Staff were lovely and welcoming in the lounge as well as the in the reception, especially Mr Son who took extra good care of me. The pool was nicely heated and with a spectacular view. Next time in KL I will visit Impiana again
- subatradevit (8/5): Best service by Mr.Aidhel - It was very nice to stay here because from the desk service till room dining it was top notch . Not forgetting the supervisor Mr.Aidhel & Chika answered all my queries and also provide the best service. The only cons I would say impiana should start looking in refurbishing the hotel rooms because toilet look old, other than that all was good.
- B6049QOahmada (10/5): To be Treated like Royals.. - You seek to be treated like a king? I will tell you how in 2 steps.. 1-Visit Kuala Lumpur 2- BOOK IMPIANA KLCC RIGHT AWAY! You won't believe how these guys treats customers.. Everything about the hotel was amazing.. Lets start with Reciption & Customer Care.. Mr. Aidhel welcomed us very warmly and gave us an upgrade to Club Room with lots of benefits.. But as we expressed our wishes to have a Room with a view of Twin Towers.. he explained kindly that it is not available right now but he will make his best to have it ready the next day.. Which he Did ! He, Joined by Ms. Nazmin gave us the promoted club room but with Twin Tower View .. which was magnificent!!!!!! The view from the hotel left me & my wife Speachless!.. They even took the initiative and welcomed us to the new room by honeymoon decoration which was full of taste and great touch, along with a piece of cake to celebrate our honeymoon which we will forever remember.. But that was the first.. The hotel stuff was extra kind and very helpful The hotel was very clean with 1 minor issue but the stuff surprised us with how quickly and kindly they took care of it. The room service was very good The breakfast has a lot of choices from Asian to Europian & Local Cuisines but i think they can work to add some Eastren corner from Lebanese, Turkish & Syrian Cuisines. The Concerige services was very helpful and unique. The room was very big and has its own mini fridge, cattle and complimentary Tea & Nescafe with Coffeemate & Water bottles The Club Lounge was a work of Art.. luxury to the skies..again thank you all and special thanks go to Mr. Aidhel & Ms. Nazmin. We will return dears 😉
- loowy93 (8/5): Convenient and good stay with a great location - My younger brother and I stayed here recently for Comic Fiesta 2025 (3D2N) and found ourselves quite pleased with our choice of accommodation for this year. With regard to the location, it is a short walk to KLCC with a link-bridge connecting directly to the venue which was accessible from our hotel at Level 3A. This made it an ideal location for us as we could return to our hotel room easily to rest and freshen ourselves before returning to the event. With regard to the atmosphere, the hotel and our room (room 1241, which was a free upgrade to a Club Deluxe Twin Room) had a aged and modern feel to it that was overall clean and let us relax after our day out. The rainfall shower and bathtub are much appreciated and the view from our room was quite nice. A great benefit to staying here was the complementary breakfast (available from 6.30 am to 10.30 am) which allowed us to eat our fill prior to attending the event and the BilaBila Mart that was open from 9 am to midnight that allowed us to buy anything we needed during our stay. The service by the staff was good as the staff were able and willing to answer our queries throughout our stay. As for downsides, due to the age of the room, there were some stains on the bathtub were present wand did not come off. In addition, some of the coffee cups in the room were not as clean as they ought to be. It was also possible to hear noises from inconsiderate neighbors talking at late hours. It was also possible to hear loud engine noises from the road so my personal tip is to bring earplugs in case you are a light sleeper like myself (this was only an issue for the first night as I slept well for the second night). A personal issue for me was that the mattress was too soft for my back but I was able to mitigate the issue by sleeping on my side on the second night. Overall, this hotel was a great choice for accommodation and for the price we paid for two nights, it was of great value. Even with the downsides in mind, we would definitely stay here again for the next time we attend Comic Fiesta though hopefully the kinks would be ironed out by then.
- OnAir31216219889 (10/5): Smiles All Around: My Stay at Impiana Hotel - Here’s a polished review you could use for your stay at Impiana Hotel, Kuala Lumpur: I had a wonderful experience during my recent stay at Impiana Hotel, Kuala Lumpur. From the very beginning, the customer service at the front desk stood out. During check-in, I encountered a minor issue, but Mr. Zahidan went above and beyond to ensure everything was resolved smoothly. He took tremendous measures to relocate my room, and I was delighted to be given one facing the iconic KLCC. This thoughtful gesture turned my stay into a memorable one. Full marks for the service! I left the hotel as a very happy customer, grateful for the excellent hospitality and the genuine care shown by the team. Highly recommended for anyone seeking not just comfort, but also outstanding customer service.
- Trek61504272547 (10/5): Highly recommended hotel - Strategic location and walkable distance to klcc and mall. Staff very friendly and professional, especially the front desk, AIDHEL.
- U7038UVfaraha (10/5): Great hospitality - San was exceptionally kind and accommodating when we realised that we had accidentally booked a room with twin beds. He immediately assisted us with changing the room and handled the situation so smoothly that it never felt like an inconvenience at all. His calm, warm, and professional approach truly stood out and made us feel genuinely welcomed. This level of hospitality made a big difference to our stay, and we are very grateful for his help.
- miltal2025 (8/5): great - it was a great experience, and when we checked in, aidhel assisted us in a nice manner. The breakfast here is great with very fresh fruits. The noodle soup is also amazing.
- Travel13922833852 (10/5): 2nd time staying at this hotel - we were assisted by Chika and requested connecting room last minute, thankfully we got it!! great experience and services by Chika!!
- C9047YJnatalies (10/5): Legendary staff - Great staff. Arrived early and was checked in straight away due by the very friendly and helpful Aidhel who was on reception. Made for a great start to the day.
- C2146FJpeterm (10/5): Excellent experience - Arrived at this hotel and was instantly impressed by how friendly all the staff were. Everyone we met always took the time to say hello or offer assistance if we looked lost. A huge thank you to Aidhel who went out of his to ensure our room was ready even though we arrived earlier than expected before the normal check in time.
- NorthStar465100 (10/5): Wonderful weekend stay - I had a wonderful stay at this hotel. The room is comfy and spacious. The staff were friendly, always ready to assist and facilitate our needs promptly. Special shout out to Zahidan, Aidhil, Melvin and Ridzuan who smoothly managed our check-in and luggage. The only thing that may need to improve is the tv - very poor signal. Other than this, the rest was fantastic.
- 582mahshidd (10/5): THE PROFESSIONAL MANAGER MS KAREN - It was a very good experience I really enjoy. I had some meetings with the other professors in UTM and also in the hotel all staff were OK, specifically Ms. Karen., The Great Manager in The hotel she so perfectly Pretty 😍 We lover so much , Thank you Ms Karen for your great Hospitality Customers Sevice
- Tour56044864929 (10/5): Amazing, Accessible, Comfortable - Had a wonderful stay at this hotel! The rooms were spotless and the atmosphere was incredibly welcoming. Hotel is very convenient and accessible with it being minutes away walking distance to both KLCC and Pavillion using the Sky bridge as well as having free parking. A special thanks to Mr. Aiohel for his friendly and accommodating service, which truly made my visit exceptional. I highly recommend this place to anyone looking for great hospitality!
- Navigator37213415685 (10/5): Definitely gonna repeat again - We organised the 14th SMIIC meeting at Impiana KL from 22–26 September. Throughout the event, all staff were friendly, professional, and very helpful. Special credit goes to the receptionists for their excellent service and support.
- mohdadlisyahm (10/5): Good customer service - I would like to thanks Mr Zahidan and Ms Karen for their very kind help to us during our registration process with very professional attitude
- sitinurulantasham (10/5): Great experience - Great customer service This is my second time staying here,love the environment Thank you to Mr Zahidan and Ms Karen for upgrading our room to king bed Will come again in future
- Relax35728206141 (10/5): Exceptional hospitality and a heartwarming surprise! - I had a wonderful stay at Impiana KLCC Hotel. Everything about the hotel was great (from the prime location to the excellent facilities) but what truly stood out was the exceptional staff. The highlight of our trip was a heartwarming gesture that we didn't expect. My children mentioned to the staff that it was our birthday, and to our delight, the team later showed up at our room with a lovely small cake and candles to surprise us! (Me and my husband born on a same day)☺️ It was such a thoughtful and touching moment. It truly shows how much they care about their guests and go the extra mile to make everyone feel special. This kind of personalized service is rare and made our stay unforgettable. I highly recommend this hotel to anyone visiting Kuala Lumpur, especially families!
- TangN9 (10/5): A good hotel choice near KLCC , nearby can find a lot of interest point , food , shopping center. - Nice hotel ,cleanest can be rate as 5 of 5 !Lobby personal service is helpful and friend can be rate as 5 of 5 ,especially service from Mr Melvin.
- sufrizulh2024 (10/5): Wonderful stay! - We had a wonderful stay at Impiana KLCC during our holiday. Our rooms were upgraded, thanks to Melvin and Aiman. They were extremely helpful and welcoming during our stay.
- jackida (10/5): Unforgettable anniversary staycation - We had a lovely stay at Impiana KLCC for our anniversary celebration. The room is clean and spacious, with beautiful sight of KLCC. The check in/out process is smooth , thanks to helpful Ms Karen n Mr Ameng. Loved the breakfast spread with its variety and deliciousness of the foods. Hats off to all the chef. Will definitely return to the hotel in near time
- sadalir2025 (10/5): Great ans friendly service. Like home. - Missing the Malaysian Tea Ibrahimi did a good and excellent service to us. Enviroment is great and quite The food is simple and great.
- Adventurer715427 (10/5): Perfect - Loved the experience at Ibraimi. From the moment I walked in, the atmosphere felt warm and welcoming, setting the tone for the meal. The food was genuinely great, well-prepared, and full of flavor without trying too hard. The cuisine felt right and authentic, balanced between tradition and comfort, which made every dish easy to enjoy. Portions were satisfying, presentation was clean, and service was attentive without being intrusive. Overall, it was a wonderful dining experience that felt thoughtful and consistent from start to finish. Highly recommended, worth revisiting.
- Voyage31082572896 (10/5): Breakfast experience - Peaceful and relaxing environment with great service by Mr. Ibraimi. The place is hygienic, the food is delicious, and the overall atmosphere is very pleasant and enjoyable.
- 599azrula (10/5): 10star - Alhamdulillah, truly grateful for Allah’s blessings. The anniversary setup was beautifully done. Impiana Hotel KLCC Level 16 offers a stunning and breathtaking view. Special thanks to Miss Karen and all the staff for their friendliness, professionalism, and excellent service. It was truly a wonderful and memorable experience. Highly recommended.
- Compass31060127262 (10/5): Best vacation trip - Best hotel for vacation trip… administrative assistant were very kind n polite… thanks to Mrs Karen & manager Mr Zack..
- gracelG638UJ (10/5): Good food - Great place to stay food was good Ibraimi was very helpful with great hospitality! Environment for daybreaks or in inviting friends to have a private conversation.
- NorthStar34825585177 (10/5): Front Office Team - Well Done ! - The Hotel Impiana's front office staff went the extra mile to ensure we had a wonderful stay. I had booked two rooms for my family with check-in dates one day apart, but the front desk team took the trouble to locate connecting rooms just for us. This thoughtful gesture allowed my family to stay together in rooms with an connecting door. It saves me the trouble to go from my room to another hotel room. Well done..
- nabilaf651 (10/5): Best Birthday Gift - Celebrated my birthday at Impiana KLCC and although my request for a double bed room wasn’t available upon check-in, Mr. San the manager went above and beyond. He kindly upgraded me to a spacious deluxe room with a king-size bed such a thoughtful gesture! The room was clean, comfortable, and perfect for a special day. Thank you for making my birthday extra memorable. Great hospitality!
- Wanderer60342278724 (10/5): I had an amazing experience. I didn't hear the sound of horn, I observed orderliness, and warmth reception despite our . - I had an amazing experience quite different from my country. The service delivery was excellent and also an exceptional customer relationship received from AIDHEL. HE made our stay quite remarkable and worth the while. Special appreciation to him for his patience, humor and smiles. Thank you for the privilege of sharing the moments with him and Malaysia as a peaceful country. Looking forward another memorable moment. Thank you to impiana KLCC HOTEL FOR swift booking response and conducive environment. Least I forget, I had a great meal at the restaurant which AIDHEL advised me to have a taste of the delicacies. It was also a slap up meal.
- LSforever (10/5): Impiana KLCC is the best! - We were welcomed warmly by the Hotel Manager Ms Cornia immediately upon arrival! Later that same evening, we were again served by her at the hotel cafe. Her friendliness and attentiveness during our dinner definitely made my whole family feel like royalty! The hotel location is walking distance to the most popular city shopping malls, which made it so convenient for us to move around. Our rooms were clean, spotless, comfortable, and well-equipped. They came with super comfortable clean beds and pillows, while the wifi was fast. Overall, Ms Cornia and her team definitely made our stay a truly wonderful and unforgettable one!
- rajinderdaves (10/5): Outstanding Hospitality at Impiana KLCC - “My stay at Impiana KLCC was excellent, thanks to the exceptional service provided by Ms. Karen, the Duty Manager, and Mr. Ridzuan Ting. Their professionalism and warm hospitality ensure I always look forward to returning.”
- RobertRussell-TAG (10/5): Great stay at Impiana Hotel, KLCC, as always - Great experience at the Impiana, which is one of our regular favourite KL hotels, as it’s so well positioned within the city centre and the staff are so accommodating. Karen, Guest Services Manager on the front desk at reception always greets us in a friendly manner and does her best to smooth the check-in process every time, as well as maintaining regular contact throughout our stay. All the concierge staff welcome us back every time in a way that always makes us feel at home and in particular, Wan, looked after us well this time. Rasel did an excellent job in housekeeping looking after our room really well, always maintaining it in a very tidy manner, as he invariably does on all 7 recent visits when we stay on Level 12
- 607jasminders (8/5): Excellent - Ms Karen has been excellent supporting staff Very humble person and helpful to guest We appreciate her work and wish her many more happy years God bless you
- 191rkd (10/5): Outstanding - I had a truly wonderful stay at Impiana KLCC Hotel. The service, hospitality, and overall experience were exceptional. I would like to give special appreciation to Mr. Ridzuan and Mr. Zahidan for their unwavering support and attentiveness throughout my stay. Their professionalism, warmth, and readiness to assist whenever needed made a significant difference and added great value to my experience. Warm regards Rajen Kumar Deb
- SlengW (10/5): Great location, best service - This hotel is super convenient, located right in the city centre. The service is excellent, and the staff are very helpful — especially Azman. Staying here with the whole group has been a great experience, and Azman always tries his best to assist us with anything we need.
- 780narinders (10/5): Best 👌 - AZMAN is excellent Best service provided to us at our stay in Impiana Hotel. Congratulations Azman Lovely experience Merry Christmas 🎅 And great company 👌
- RobertRussell-TAG (10/5): Looked after very well, as always - Great experience at the Impiana, which is one of our favourite regular KL hotels as it’s so well positioned and the staff are so friendly and accommodating. Rasel did an excellent job in housekeeping looking after our room really well keeping it tidy, as he invariably does on all 7 recent visits at Level 12
- inamH3000TK (10/5): Aidhel, you're the best. Hope u will meet your future companion, soooooon. - This review is special to Aidhel, the front desk staff at Hotel Impiana KLCC and the manager on duty on 22 November 2025, for their outstanding service. Actually, there was an issue with an incorrect booking date. and they handled my check-in process with exceptional professionalism. They made the cancellation and rebooking process smooth and hassle-free. Aidhel going an extra mile by arranging an upgrade to a room with a king-sized bed and a KLCC view, which greatly enhanced my stay. Their efficiency, courtesy and commitment to guest satisfaction truly reflect the high standards of the hotel.
- Go47947200107 (10/5): Great Anniversary - Thank you Impiana KLCC to celebrate our anniversary with a complimentary room upgrade and free decoration. Also a thousand thanks to Marketing, Reservations, and Housekeeping teams for their excellent arrangements for our anniversary at Impiana KLCC
- Wander56002560798 (10/5): The hotel is really good and the room is always clean. The staff are friendly and always smile. The food is really nice - I have a great experience staying in thr hotel thanks to your great staff, namely Karen Farib. She was very helpful and friendly. She assisted me with everything and made my stay good. The facilities are very good and all staff are friendly.
- vivekl2015 (10/5): Good hotel in KLCC - Had a very pleasant stay at the Impiana this weekend. It is very centrally located and my room was comfortable, clean and spacious. The staff I dealt with were all kind and helpful. Special thanks to Ridzuan for his assistance.
- N1223ARpeterh (10/5): 7 day stay - Rassel did a fantastic job keeping our floor and rooms clean and tidy and was courteous and professional while my daughter was here playing a football tournament
- 378viaraa (10/5): Amazing experience - We had an amazing experience at hotel Impiana KLCC especially thanks to Karen who made us feel so warm welcomed! She was very cooperative, kind and helpful always. Also we thank Syafiq Foa who made great impression. The pool was clean, big and with an amazing view, but the view from our room on the 13th floor was even more breathtaking. We will definitely come back!
- beatrizrV3099TW (10/5): Wonderful hotel - Wonderful hotel in Kuala Lumpur. Excellent location and service. Thanks to Azman, at the concierge, for a great stay. Highly recommend!
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