Henn na Hotel New York
Location: 235 West 35th Street, New York, us
Star Rating: 4 Stars
Property Type: Hotels
About this Property
Luxurious Amenities
Henn na Hotel New York offers a range of luxurious amenities including a fitness centre, shared lounge, and a restaurant and bar. Guests can enjoy top-notch services such as free WiFi, a 24-hour front desk, and a concierge service.
Comfortable Accommodations
The rooms at Henn na Hotel New York are designed for comfort and convenience. Featuring air conditioning, a safety deposit box, and a TV, guests can relax in style. Some rooms even come with a balcony, providing a perfect spot to unwind after a long day.
Prime Location
Conveniently located just 300 metres from Macy's, Henn na Hotel New York is in close proximity to popular attractions like Madison Square Garden, Times Square, and Bryant Park. With LaGuardia Airport just 12 km away, the hotel offers easy access for travelers.
Book your stay at Henn na Hotel New York now for a luxurious and convenient experience.
Important Information
The Resort Fee includes: WiFi Day Pass to Planet Fitness Gym, TV streaming capabilities, Purified water system (Located on 8th floor)
Please note that the restaurant is closed on Sundays.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Policies
Check-in: 03:00 PM - 11:30 PM
Check-out: 11:30 AM
Amenities & Facilities
- Fitness facilities (surcharge)
- Parking
- Non-smoking rooms
- Air conditioning
- Restaurant
- Lift / Elevator
- Luggage storage
- Express check-in/check-out
- Safety deposit box
- Facilities for disabled guests
- Non-smoking throughout
- Shared lounge/TV area
- Concierge service
- Wheelchair accessible
- Kid meals
- Lower bathroom sink
- Emergency cord in bathroom
- Visual aids: Braille
- Auditory guidance
- Staff adhere to local safety protocols
- Guest rooms disinfected between stays
- Cleaning standards that are effective against Coronavirus
- Physical distancing rules followed
- Hand sanitizer in guest room and key areas
- Cashless payment available
- Fire extinguishers
- First aid kit available
- Sanitized tableware & silverware
- Contactless check-in/check-out
- Invoice provided
- Guests can opt-out any cleaning services during stay
- Smoke alarms
- Shared stationery like menus, pens are removed
- Guest room sealed after cleaning
- Property cleaned by professional cleaning companies
- Physical distancing in dining areas
- CCTV outside property
- Process in place to check health of guests
- Access to health care professionals
- Screens / Barriers between staff and guests for safety
- Face masks for guests available
- 24-hour security
- Happy hour
- Television in common areas
- Front desk (limited hours)
- Express check-in
- Free wired internet
- Fitness facilities (surcharge)
- Internet access
- Housekeeping on request
- Wine release events
- Reception hall
- Secured parking
- Garage
- Bulk dispenser for toiletries
Rooms Available
-
Superior Suite with Balcony
This suite comes with 1 living room, 1 separate bedroom and 1 bathroom with a bath and free toiletries. This suite has air conditioning, a wardrobe, a TV and a balcony. The unit has 2 beds.
Max Occupancy: 4 (3 Adults)
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Refrigerator
- Private bathroom
- Electric kettle
- Wardrobe or closet
- Bidet
-
Executive King Room
Providing free toiletries and bathrobes, this double room includes a private bathroom with a bath, a shower and a bidet. The spacious air-conditioned double room provides a flat-screen TV with streaming services, a tea and coffee maker, executive lounge access, a seating area as well as a quiet street view. The unit offers 1 bed.
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Refrigerator
- Desk
- Seating Area
- Toilet
- Private bathroom
- Heating
- Slippers
- Electric kettle
- Executive lounge access
- Wardrobe or closet
- Bidet
- Linen
- Upper floors accessible by elevator
- Clothes rack
- Toilet paper
- Trash cans
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Accessible by lift
- Smoke alarm
- Key card access
- Carbon monoxide detector
- Single-room air conditioning for guest accommodation
-
Deluxe Double Room
Offering free toiletries and bathrobes, this double room includes a private bathroom with a bath, a shower and a bidet. The spacious air-conditioned double room offers a flat-screen TV with streaming services, a tea and coffee maker, executive lounge access and a safe deposit box. The unit offers 2 beds.
Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Refrigerator
- Desk
- Toilet
- Private bathroom
- Heating
- Slippers
- Electric kettle
- Executive lounge access
- Bidet
- Linen
- Upper floors accessible by elevator
- Clothes rack
- Toilet paper
- Trash cans
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Accessible by lift
- Smoke alarm
- Key card access
- Carbon monoxide detector
- Single-room air conditioning for guest accommodation
-
Handicap Accessible Room
Providing free toiletries and bathrobes, this double room includes a private bathroom with a walk-in shower, a bath and a bidet. The spacious double room provides air conditioning, a tea and coffee maker, executive lounge access, a safe deposit box, as well as a flat-screen TV with streaming services. The unit offers 1 bed.
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Refrigerator
- Desk
- Toilet
- Private bathroom
- Heating
- Slippers
- Electric kettle
- Executive lounge access
- Bidet
- Linen
- Upper floors accessible by elevator
- Clothes rack
- Toilet paper
- Shower chair
- Trash cans
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Accessible by lift
- Smoke alarm
- Key card access
- Carbon monoxide detector
- Single-room air conditioning for guest accommodation
Guest Reviews
- Sefi (10/5): מלון מושלם! - מיקום מצוין. מלון מצוחצח. הבידה וארון איוורור הבגדים בונוס גדול. מתחת למלון יש הכל ובייגל מעולים. צוות מועיל ושירותי. אהבנו מאוד וחזרנו אליו אחרי טיול מחוץ לניו יורק. בשהייה הראשונה התעוררנו ממש מוקדם מרעשי פינוי הפחים. בחזור כבר לא שמענו את זה אז אולי זה הג׳ט לג.
- diaaeldin (9/5): At the heart of Manhattan near every thing clean - Great Location and clean No any view
- Vanessa (10/5): Perfect hotel voor New York - Service, locatie en personeel top Niks
- ali (8/5): -
- Elad (8/5): - מיקום מעולה קרוב מאוד למדיסון סקוור גארדן, ממול מקום של בייגלים, קרוב למטרו
מיטות נוחות מאוד, חדרים די מרווחים וגם מקלחת מרווחת
סה"כ היה אחלה וענה על הציפיות אין לובי, יוצאים ישר לרחוב
אין נוף מהחלון, רואים בניין שליד
- Nohora (8/5): -
- Maria (9/5): - Nos alojamos en el hotel siete noches,ubicación estupenda y habitaciones muy amplias incluido el baño,una muy buena opción en el Midtown de NY!
- Silvio (8/5): Ficar nesse hotel foi uma experiência muito boa, mas o café da manhã deixa a desejar. - Quarto muito bom, limpo, espaçoso, banheiro bom. Café da manhã
- Murilo (10/5): -
- Viktoriia (7/5): Insgesamt waren wir mit unserem einwöchigen Aufenthalt zufrieden. - Die Lage des Hotels war super. Bett und Kissen waren sehr bequem und wir haben gut geschlafen. Die japanische Toilette war auch lustig. Es war sauber, das Zimmer wurde täglich gereinigt, und das Personal war freundlich. Für New York hatte das Zimmer eine gute Größe. Das Zimmer war etwas dunkel und es gab kein kleines Licht in Bettnähe. Der Ausblick auf eine graue Wand war eher wie im Gefängnis 😄 – für uns aber nicht besonders schlimm. Die Dusche war so gebaut, dass teilweise Wasser auf den Boden lief und wir ein Handtuch davor legen mussten. Die Fenster lassen sich nicht öffnen, die Belüftung läuft über die Klimaanlage, die etwas laut ist – aber das scheint in New York normal zu sein. Außerdem gab es eine Verbindungstür zum Nachbarzimmer, wodurch man Geräusche ziemlich deutlich hören konnte.
- Burak Bayhan (8/5): Excellent location but needs better management. - Location was excellent, couldn’t have been better for a city trip. It was very close to subway station and was also walking distance to many points of interest. The room did not have any wardrobe or drawers, although it was quite spacious for a New York hotel. We could not empty our luggage for the entire 6 days of our trip, it is unacceptable. More importantly the room was not serviced for the last 2 days of our 6 day stay. We could tell that the housekeeping had entered the room on those days because the thrash was emptied, but no other service was provided e.g. changing towels, making beds, vacuuming / tidying up.
- Maxime (8/5): - Superbe emplacement et confort Revoir l’insonorisation des chambres
- Gilad D (9/5): Better than expected! - Great location, room was quiet, clean room, comfy beds. Stayed at the double queen beds room on 12th floor, great room size. Loved the japanese style toilet seat - including heating and bidet! Shower was hot and strong current. Not too crowded, no lines/wait at slow elevators. Staff kind and efficient. if you compare to the doubltree or holiday inn for a quick business trip, i'd recommend it. No coffee machine in the room, only a kettle and tea option.
- Carmel (8/5): Clean, well-situated to public transport, convenient, spacious rooms - Well located, clean, and spacious room. Toto washlet and LG clothing steamer in the room was a nice touch. I appreciate the minimalist decor in the rooms. The animatronic T-Rex in the lobby is a fun touch. Having Gosuke Japanese restaurant with authentic Japanese cuisine is also nice and convenient, plus two good bagel shops next door. Convenient to trains at Penn Station and subway trains at Herald Square Plumbing in the room could be improved, the odor of sewer gas would escape from the toilet and the shower had low water pressure and the water temperature did not get hot enough. The club across the street also gets pretty noisy late at night.
- Yılmaz (10/5): -
- Juan Ignacio (4/5): - Habitación a un patio interior con un ruido de los equipos de refrigeración las 24 horas. Para mí difícil de conciliar el sueño
- MARCUS (10/5): Ótima localização e custo benefício - Ótima localização, quarto confortável, silencioso (apesar de estar no centro de Manhattan), tivemos ótima hospedagem.
- Adar (8/5): -
- geertruida (8/5): -
- George (8/5): I spent a beautiful week in New York with my family. - The location is very close to the center.
Very comfortable beds. Very loud noise from outside, I think from the ventilation units. You have the impression that you are sleeping with the window open.
- Yanira (10/5): -
- Elise (10/5): -
- MARI (8/5): - 駅から近い。部屋が静かだった。匂いも問題なし。日本語が話せる方が受付にいた。 タイムズスクエアからは少し歩く。
お湯が出にくい。
バスタブの栓が壊れており閉まらない。
蛇口が壊れていて取れた。
ウォーターサーバーの出が悪く水を汲むのにかなり時間がかかる。
- Dudu (7/5): - החדרים עם מיטות קינג הם בחזית הרחוב ויש הרבה רעש.
בחדר יש קומקום שלא עבד ורק 2 2 שקיות תה! אין קפה ולא סוכר.
- Ching-Ying (9/5): -
- Sanjai (10/5): - The overall hotel was clean, large for New York with excellent location. The staff were very helpful
- Philippe (9/5): -
- Alpana (3/5): - The whole room smelled like a urinal.
- Irene Grossetto (9/5): Excellent stay in Midtown - The location is perfect, very close to multiple subway lines and within walking distance of many major landmarks.
We stayed in a King Executive Room, which was extremely spacious by New York standards. Even with two large 23 kg suitcases kept open all week, we still had plenty of room to move around comfortably.
The room included a fridge, kettle, and green tea, and there was also a convenient area near the entrance to hang clothes. A large umbrella was also provided, which turned out to be very useful when we arrived during heavy rain!
Housekeeping was excellent, and the room was cleaned daily.
Breakfast is not included, but there’s an amazing bagel place right next to the hotel—Best Bagel & Coffee—as well as many other food options nearby.
Highly recommended! The only small downside was that you can hear quite a bit of street noise, even from the 10th floor. However, we believe this is probably quite normal when staying in Midtown Manhattan!
- Cleidson (8/5): -
- Pablo (5/5): -
- cohen sekelli (10/5): -
- Patricia (10/5): Excelente! Ótima localização e todos os funcionários extremamentes receptíveis e simpáticos - A privada é incrível! Rsrsss
A cama também muito confortável Não tenho I que reclamar
- Martin (10/5): - A well-designed, quiet room facing the courtyard, just like in the photos; the beds are a bit small—but that’s New York. Breakfast is good at the bagel shop 10 meters away. We stay one night beds that are too soft
- carlo (8/5): - La camera molto spaziosa. Letto molto grande , bagno perfetto. Ingresso piccolo e poco accogliente, rumore dalla strada. Zero vista dalle finestre della camera
- Victoria Carolina (10/5): Estadia excelente em todos os aspectos - Hotel excelente! Acomodações muito confortáveis e a limpeza era impecável. Os funcionários se mostraram extremamente solícitos e cordiais durante toda a estadia, sempre prontos para ajudar com qualquer necessidade. A localização é excelente, próximo à Penn Station e dá para fazer várias coisas a pé, o que facilita muito o dia a dia na cidade. Recomendo sem hesitar para quem busca conforto e bom atendimento em Nova York. Voltaria com certeza.
- Ana Tudora (9/5): - Posizione
- claudia (9/5): Ótimo custo benefício - Quarto limpo e bem espaçoso, sem nenhum cheiro de mofo ou fechado, colchão ótimo. Banheiro ótimo, o aquecimento na tábua do vaso sanitário é maravilhoso. Não servir café da manhã não faz a menor diferença porque, como é muito bem localizado, tem muita coisa por perto. A localização é ótima, sendo bem perto da Times Square e com as melhores estações de metrô bem perto. Como o box é com cortina, fica um pouco frio na hora de tomar banho, mas nada que não me fizesse hospedar lá de novo.
- Anh (9/5): -
- Stefano (9/5): -
- Lucrece (10/5): Nice and Luxurious hotel perfect location with wonderful staff…. - This was such a nice hotel….Beds were comfortable,room was clean, and hotel staff were very pleasant…. I like everything……
- Panagiotis (4/5): -
- Valeria (6/5): -
- Patricia (10/5): La estadía fue perfecta - Me gustó la comodidad, la buena ubicación, limpieza y la amabilidad del personal Los ascensores un poco lentos
- CHINCHEN (10/5): 車站附近交通便利,共住宿7天,有電熱水壺滿足喝溫熱水的胃。只有一天清潔人員打掃太慢。Best Bagel在旁邊,梅西百貨在轉角,下次來紐約還會入住。 - 交通便利,捷運火車四通八達,清潔乾淨 紐約的住宿費太高
- Gasen (8/5): Wonderfully clean hotel with great staff and a great location. - The staff were wonderful. The cleanliness and room cleaning were excellent. The room was a good size and the toto toilet was an excellent touch. The central location was also convenient and close to Penn Station and the subway. A mecca for bagel lovers too- 3 stores on the block. Of course I loved the dinosaur in the lobby and also enjoyed the second floor lounge area. And the Japanese restaurant downstairs was outstanding too. The street noise level was higher than expected due to construction on the street. We were on the 4th floor- perhaps being higher or asking for a room facing the back might help. I missed having a coffee pot as I am not a tea drinker. I also missed not having a microwave but appreciated the mini fridge. Finally I would have liked some drawers or more hangers - somewhere to put my clothes. It was sparse and I kept my clothes in my bag for the most part, but that was minor in comparison to the room, which was great overall.
- Yasser (10/5): -
- cesar (9/5): -
- Simone (9/5): Komfortables, schönes Hotel, sehr gut gelegen. Bequeme, aber schmale Betten. - Moderne, sehr saubere und zweckmäßige Zimmer.
Nettes Personal. Ich habe ein Zimmer für 3 Personen gebucht. Die beiden Betten sind nur US Standard Size, d.h. 130 cm breit. Ich finde, dass ein Bett mind. Queen Size sein sollte, damit man komfortabel zu zweit darin schlafen kann.
- Shai (10/5): -
- Hyunwoo (8/5): -
- Susana (10/5): -
- marina (10/5): Perfecto! - Me gusto la atencion de la gente, muy dispuestos a ayudar y siempre amables! La zona perfecta, encontre un hotel con dos camas grandes para un viaje con mi hijo a un muy buen precio. Sin duda volvere a este hotel en mi proxima visita! 😍
- Matteo (10/5): -
- Claude (10/5): Très bon hôtel, on recommande ! - Hôtel très bien situé à proximité de Penn station, Empire State Building et Time Square. Les chambres sont plutôt grandes et très bien tenues. Le personnel est agréable. Très bon séjour Une cafetière serait un plus appréciable
- antoniomarvel (8/5): -
- brice (8/5): Bon rapport qualité pour ceux qui veulent un endroit où dormir pour harpenter New York. - Hotel très fonctionnel, bien placé et bien entretenu. Personnel efficace. Partie commune très limité. Vue sur un mur.
- Emma (9/5): -
- OLIVIER (8/5): -
- Alex (10/5): Great location and very clean - The cleanliness is top-notch. The location is excellent if you want to stay downtown—within walking distance of many attractions, restaurants, shops and subway lines.
Set in a street canyon, the room has no real views. To maintain privacy, you can’t really open the shades. It would be better if a privacy or sheer shade were added. Not a major issue overall, as we didn’t spend much time in the room during the day anyway.
- Magdalena (10/5): 4 dziewczyny: pobyt w kwietniu 2026 - - cisza (pokój na 17 piętrze)nie słychać odgłosów ulicy
- zero kolejek do windy
- czysto - codzienna wymiana ręczników
- dużo miejsca w pokoju (byłyśmy w 4)
- czajnik w pokoju, jednorazowe kubki
- darmowa przechowalnia bagażu
- blisko: restauracje, bary, puby (na tej samej ulicy)
- żel pod prysznic, szampon, odżywka, balsam do ciała w dużych butelkach Brak
- Jose Daniel (10/5): -
- Zehavit (8/5): - The location was perfect. close to all the main things and the train station. The staff was very friendly. the bed was small for two people
- Beth (9/5): - Convenient to midtown Slightly noisy street
- Giulia (7/5): - The location is excellent, at a 5 minutes walk from Penn station. The room was very clean and in general the staff was friendly. We were on the 14th floor and yet we could hear a lot of noise from the street. There was a construction work going on right in front of the hotel and we had to use earplugs to fall asleep. Also, the air conditioning makes a lot of noise. I would also add that the facilities, although clean, seemed generally old (especially the bathroom).
- Asia (9/5): Great hotel - I really liked the bed, so comfortable. Noise coming from the street.
Room’s lighting was faint.
- Renan (10/5): Great location and very nice room - The location is great. Close to the 7th Avenue. Plenty of bars, restaurants and places for breakfast. It's close to Times Square and subway stations. The staff is very friendly. The room was big and cosy. It's very comfortable for a couple.
- Özmert (9/5): -
- Sebastien (10/5): - Tout était très bien Rien .
- Denise (10/5): Excelente hotel - Quarto grande, limpo e hotel bem localizado Nada
- Peter (9/5): -
- Ana Priscila (10/5): Cama excelente, chuveiro quente e bem silencioso! Aprovadíssimo. Fiquei hospedada 10 dias em abril de 2026 e voltaria co - Um hotel mais novo, aconchegante, tudo funcionando bem e ainda bem localizado. Simplesmente não tivemos problemas com nada.
- KaisaHelena (9/5): -
- Meital (9/5): - המלון במיקום מושלם ישנו 5 לילות והיה מושלם , קרוב לתחבורה ציבורית כמעט לכל הקווים החשובים , קרוב לטיימס סקוור , מדיסון , חנויות .
מתחת למלון יש בייגל טעים מאד שווה .
החדרים נקיים ,השירות טוב , כל יום מנקים .
ממליצה מאד אין ספק שפעם הבאה נגיע שוב הכל היה טוב ונעים
- Jennifer (10/5): Great location and value - The location was great, super convenient for getting around to food, shopping, and tourist attractions. Much is within walking distance, but the subway is just right there for anything further. There's a Target just down the street, which was very helpful for picking up items we forgot and stocking up on water and other drinks. There are 3 well-known & tasty bagel shops right close by that made for quick, easy breakfasts. There's also a great little pizza-by-the-slice place right on the corner that saved us from going to bed hungry the night we got in. We were all starved after a long evening of travel across the country, but it was almost 2am by the time our lyft was dropping us off to the hotel and we were worried no food places would be open. Right as we turned the corner onto the street of the hotel, we spotted an open pizza place! We checked in to our room and then headed straight to the pizza place, getting delicious, hot NY style pizza within minutes for super cheap.
The hotel room was spacious enough to accommodate my three teenage daughters, me, and all of our stuff. Beds were a bit snug, since they were only full size, but from my research, that seems to be very typical in NYC. The view from the room was barbed wire and an industrial building - so not great. Since I didn't choose the hotel for the view (but rather cost value, comfort, and location), I didn't mind. It was clean and comfortable, which was all we needed for this trip.
The staff were friendly and very helpful, offering us extra towels, giving us a late check-out, storing our luggage while we filled our time waiting for an evening flight, and even arranging travel back to the airport (that was much cheaper than an uber or lyft would have been). Great experience overall!
- Serhat (10/5): Keyifli bir deneyim yaşadık hersey çok güzeldi - Herşey çok güzeldi. Keyifli bir otel Klimalar çok sesli çalışıyor. Onun dışında herhangi bir problemle karşılaşmadık.
- Anton (8/5): - Perfektně fungující wi-fi. Dobrá lokalita pár kroků od Broadwaye nebo Penn station. I přesto, že v okolních ulicích panuje čilý ruch i v noci, pokoj měl okno do vnitrobloku a hluk z ulice tak nebyl slyšet. Pokoj měl velký stůl s pohodlnou židlí. Všude hodně zásuvek. Dinosaurus na recepci... Jedná se o starší dům, takže např. okno v pokoji absolutně netěsnilo a do pokoje pronikal chladný vzduch. Naštěstí fungovala klimatizace, kterou bylo možné přepnout do režimu topení, což kompenzovalo chlad zvenku.
- Daubert (9/5): -
- Cedric (8/5): - Perfekte Lage, nettes Personal und großes Zimmer für NYC.
Zimmer war sauber.
- Jesse (10/5): -
- Alexej (9/5): -
- Hüseyin (8/5): War gut punkto Preis Leistungm - Die Sauberkeit und das Badezimmer In den unktetne Stockwerken hört man leider zuviel von der Straße
- Andre (9/5): Excelente localização e atendimento - A localização é perfeita, no coração de manhattan. O quarto é moderno e muito espaçoso, o que em NY não é tão comum ter espaço. O pessoal da recepção é muito atencioso, principalmente a Jennifer com quem tive mais contato.
Você tem tudo por perto, lojas, restaurantes, metrô, time square, … recomendo ! Tudo foi muito bom. Nada a descrever.
- Nicolas (10/5): Wonderful hotel in great location - Cleanliness
Toilet 😃 Nothing
- Daniel (10/5): -
- Jessica (10/5): Super Hotel in sehr zentraler Lage! - Das Hotel hat eine super Lage. Subway-Stationen sind ebenfalls super schnell erreichbar.
Die Zimmer sind geräumig und sauber. Die Betten sind prima.
Die Mitarbeiter an der Rezeption stets freundlich und hilfsbereit.
Rundum haben wir uns sehr wohl gefühlt. /
- Danette (8/5): Nice, clean hotel close to Penn Station. - I loved the Japanese aesthetic of the hotel, when you arrive you are greeted with a dinosaur and very friendly staff. We arrived around 3 pm and they let us check in right away. The hotel is around a 5 minute walk from Penn Station. The room was very clean and BIG, it has a refrigerator and a Japanese toilet seat. Its also very close to a metro station, Madison Square Garden and Penn Station (around 5 min each) there are a lot of places to eat around, like A LOT of options and it felt safe to walk by at any time of the day. Times Square is a 10 min walk too, I would definitely stay in this hotel again, they also let you storage your luggage for free after you check out and are very helpful if you need to order a cab or transportation to the airport. There was a very bad small coming from the bathroom, we couldnt locate where the smell was coming from until the second day (we thought it was a sewer smell) the smell was actually coming from the shower curtain, it was a super strong smell that impregnated the whole room so the cleaning staff for sure knew where the smell was coming and chose to left the smelly curtain in the room, as soon as we identified the source we requested to have the curtain changed (the reception people were super nice and helpful about this issue) and voila the smell was gone. Another issue we had was that not one day they took the trash out or changed the towels nor did they knock on our door (usual practice if the cleaning stuff comes when you are in the room) any of those days to see if we wanted or needed something. And finally in our reservation the check out time clearly stated 11:00 am until 11:30 am to complete the check out, the day of check out comes and at 11:00 am o'clock not one minute later the cleaning stuff was knocking on our door asking us to leave the room (now they were able to knock on the door) I told them my reservation said I had until 11:30am to leave the room I even showed the lady my reservation but she was pissed off, we were already ready so we just took our stuff and left the room shortly after this encounter, so my main issue with this hotel is their CLEANING STAFF is not behaving well, the room was cleaned but smelly because of the curtain and they couldnt bother to take our trash or asked if we wanted our towels replaced. Other than that this is a great hotel.
- kesel (9/5): -
- Claire (8/5): Good location and clean comfortable hotel, but no coffee was disappointing - Location was good and the hotel was modern and clean. Room was a good size by NY standards There was no breakfast option, and the room had no coffee!
- Umberto (10/5): -
- castro (9/5): Best value price prop in ny - The cleanliness The street
- Sabrina (9/5): -
- Elisabetta (8/5): -
- Céline (8/5): Allez y !!!! - L’amabilité du personnel
L’emplacement , à 10 min de Times Square, à 5.10 min du métro.
La propreté et la taille des chambres tout à fait correct pour 4 adultes
Lits confortables Rien
- Anar (9/5): -
- Joao (9/5): -
- Philip (8/5): -
- Andrea (9/5): nel 💙 di New York - Posizione, camera, materasso e bagno In america non si usa ma riuscire ad aprire un po la finestra non sarebbe stato male
- Monica (9/5): Leuk hotel, dichtbij times square en goede bedden - Bedden en locatie Ontbijt bij zaak ernaast halen. Daar was het heel erg druk en je kon er niet zitten.
- Elizabeth (9/5): Clean and efficient, comfortable and clean. BYOC (coffee) and enjoy lounging in the room. - The roaring dinosaur is amusing, and really is the star of the lobby, although the staff, though small, are very good and accommodating. Guests have access to Planet Fitness, too. The front desk staff is charming nad the place is continually cleaned. Everyone is nice, and there is a little Japanese food shop behind the lobby. Excellent location. Will meet all our needs. Beds are a delight to rest or fall into a deep sleep in. The rooms with double beds have no view--there is barbed wire and an empty building outside the smudged windows, and maybe a pigeon nesting. The room is very comfortable, the toilet has a bidet, the bathrobes are nice. No coffee in the rooms, only green tea, but Madman Espresso is right across the street.
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