AC Hotel Milano by Marriott
Location: Via Tazzoli, 2, Milan, MI, 20154, Milan, IT
Star Rating: 4 Stars
Property Type: Hotels
About this Property
Welcome to AC Hotel Milano, where modern elegance meets comfort in the heart of Milan!
Exceptional Dining Experiences
Indulge in Italian cuisine at our renowned restaurant, AC Hotel Milano, or enjoy 24-hour room service to satisfy your cravings—perfect for any time of day.
Unmatched Recreation and Connectivity
Stay active in our 24-hour fitness center or relax in our serene garden, and enjoy complimentary Wi-Fi throughout the property to keep you connected.
Versatile Event Spaces
Hosting an event? Our 3,014 square feet of flexible meeting space, complete with a conference center, ensures your gathering is a success.
Book your stay at AC Hotel Milano today to experience luxurious accommodations and exceptional service!
Important Information
- All guests, including children, must be present at check-in and show their government-issued photo ID card or passport.
- Cash transactions at this property cannot exceed EUR 5000, due to national regulations. For further details, please contact the property using information in the booking confirmation.
- Up to 2 children 11 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
- The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
- The property allows pets in specific rooms only and has other pet restrictions (surcharges apply and can be found in the Fees section). Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation.
Policies
Check-in: 03:00 PM - anytime
Check-out: 12:00 PM
Amenities & Facilities
- Meeting rooms
- Fitness facilities
- Comprehensive recycling policy
- No single-use plastic stirrers
- Free WiFi
- 24-hour front desk
- Garden
- Luggage storage
- Express check-in/check-out
- Concierge service
- Elevator
- Fitness facilities
- Conference space
- Breakfast available (surcharge)
- Television in common areas
- Safe-deposit box at front desk
- Multilingual staff
- Free newspapers in lobby
- Porter/bellhop
- Meeting rooms
- Smoke-free property
- Wedding services
- Express check-in
- Tours/ticket assistance
- Wheelchair accessible parking
- Conference center
- Snack bar/deli
- Self parking (surcharge)
- 24-hour fitness facilities
- Water dispenser
- Housekeeping on request
- Couples/private dining
- Banquet hall
- LED light bulbs
- Recycling
- Wheelchair-accessible van parking
- Wheelchair-accessible on-site restaurant
- Visual alarms in hallways
- Change of bed sheets (on request)
- Vegetarian breakfast available
- Double-glazing on all windows
- Energy-saving switches
- At least 80% of all lighting comes from LEDs
- Comprehensive food waste policy
- Vegan menu options available
- Vegetarian menu options available
- Comprehensive recycling policy
- No single-use plastic stirrers
- Biodegradable/compostable stirrers
- Water-efficient showers only
Rooms Available
-
Superior Room, 1 King Bed
1 King Bed
269-sq-foot room with city views
Relax - In-room massage available
Internet - WiFi
Entertainment - 43-inch HDTV with satellite channels
Food & Drink - Espresso maker, minibar (fees may apply), 24-hour room service, and free bottled water
Sleep - Premium bedding, a down duvet, and bed sheets
Bathroom - Private bathroom, shower/tub combination, designer toiletries, and a hair dryer
Practical - Safe, double sofa bed, and free newspaper; rollaway beds (surcharge) and cribs (free) available on request
Comfort - Daily housekeeping and climate-controlled heating and air conditioning
Accessibility - Roll-in shower
Eco-friendly - Energy-saving switches, recycling bin, and LED light bulbs
Need to Know - Housekeeping on request
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 2 (2 Adults)
- Minibar
- Safety deposit box
- TV
- Telephone
- Hair dryer
- Desk
- Private bathroom
- Satellite channels
- Interconnected room(s) available
- Wardrobe or closet
- Bidet
- Sofa bed
- Bottle of water
- Wheelchair accessible
- Free newspaper
- Daily housekeeping
- Hypo-allergenic bedding available
- Espresso maker
- Room service (24 hours)
- Designer toiletries
- Premium bedding
- In-room massage available
- HDTV
- Free WiFi
- Down comforter
- Free cribs/infant beds
- Bedsheets provided
- Bathroom grab bars
- Laptop-friendly workspace
- LED light bulbs
- Closed captioned TV
- Height-adjustable showerhead
- Bathtub grab bar
- Lever door handles
- Change of bed sheets (on request)
- Energy-saving switches
-
Standard Room, 2 Twin Beds
2 Twin Beds
237 sq feet
Relax - In-room massage available
Internet - Free WiFi
Entertainment - 43-inch HDTV with satellite channels
Food & Drink - Espresso maker, minibar (fees may apply), 24-hour room service, and free bottled water
Sleep - Premium bedding, a down duvet, and bed sheets
Bathroom - Private bathroom, shower/tub combination, designer toiletries, and a hair dryer
Practical - Safe, free newspaper, and laptop workspace; rollaway beds (surcharge) and cribs (free) available on request
Comfort - Daily housekeeping and climate-controlled heating and air conditioning
Accessibility - Lever door handles
Eco-friendly - Energy-saving switches, recycling bin, and LED light bulbs
Need to Know - Housekeeping on request
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 2 (2 Adults)
- Minibar
- Safety deposit box
- TV
- Telephone
- Hair dryer
- Desk
- Private bathroom
- Satellite channels
- Interconnected room(s) available
- Wardrobe or closet
- Bidet
- Bottle of water
- Wheelchair accessible
- Free newspaper
- Daily housekeeping
- Hypo-allergenic bedding available
- Espresso maker
- Room service (24 hours)
- Designer toiletries
- Premium bedding
- In-room massage available
- HDTV
- Free WiFi
- Down comforter
- Free cribs/infant beds
- Bedsheets provided
- Laptop-friendly workspace
- LED light bulbs
- Closed captioned TV
- Height-adjustable showerhead
- Bathtub grab bar
- Lever door handles
- Change of bed sheets (on request)
- Energy-saving switches
-
Standard Room, 1 Queen Bed
1 Queen Bed
237-sq-foot room with city views
Relax - In-room massage available
Internet - Free WiFi
Entertainment - 43-inch HDTV with satellite channels
Food & Drink - Espresso maker, minibar (fees may apply), 24-hour room service, and free bottled water
Sleep - Premium bedding, a down duvet, and bed sheets
Bathroom - Private bathroom, shower/tub combination, designer toiletries, and a hair dryer
Practical - Safe, free newspaper, and laptop workspace; rollaway beds (surcharge) and cribs (free) available on request
Comfort - Daily housekeeping and climate-controlled heating and air conditioning
Accessibility - Lever door handles
Eco-friendly - Energy-saving switches, recycling bin, and LED light bulbs
Need to Know - Housekeeping on request
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 2 (2 Adults)
- Minibar
- Safety deposit box
- TV
- Telephone
- Hair dryer
- Desk
- Private bathroom
- Satellite channels
- Interconnected room(s) available
- Wardrobe or closet
- Bidet
- Bottle of water
- Wheelchair accessible
- Free newspaper
- Daily housekeeping
- Hypo-allergenic bedding available
- Espresso maker
- Room service (24 hours)
- Designer toiletries
- Premium bedding
- In-room massage available
- HDTV
- Free WiFi
- Down comforter
- Free cribs/infant beds
- Bedsheets provided
- Laptop-friendly workspace
- LED light bulbs
- Closed captioned TV
- Height-adjustable showerhead
- Bathtub grab bar
- Lever door handles
- Change of bed sheets (on request)
- Energy-saving switches
-
Superior Room, 2 Twin Beds
2 Twin Beds
237-sq-foot room with city views
Relax - In-room massage available
Internet - Free WiFi
Entertainment - 43-inch HDTV with satellite channels
Food & Drink - Espresso maker, minibar (fees may apply), 24-hour room service, and free bottled water
Sleep - Premium bedding, a down duvet, and bed sheets
Bathroom - Private bathroom, shower/tub combination, designer toiletries, and a hair dryer
Practical - Safe, free newspaper, and laptop workspace; rollaway beds (surcharge) and cribs (free) available on request
Comfort - Daily housekeeping and climate-controlled heating and air conditioning
Accessibility - Lever door handles
Eco-friendly - Energy-saving switches, recycling bin, and LED light bulbs
Need to Know - Housekeeping on request
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 2 (2 Adults)
- Minibar
- Safety deposit box
- TV
- Telephone
- Hair dryer
- Desk
- Private bathroom
- Satellite channels
- Interconnected room(s) available
- Wardrobe or closet
- Bidet
- Bottle of water
- Wheelchair accessible
- Free newspaper
- Daily housekeeping
- Hypo-allergenic bedding available
- Espresso maker
- Room service (24 hours)
- Designer toiletries
- Premium bedding
- In-room massage available
- HDTV
- Free WiFi
- Down comforter
- Free cribs/infant beds
- Bedsheets provided
- Laptop-friendly workspace
- LED light bulbs
- Closed captioned TV
- Height-adjustable showerhead
- Bathtub grab bar
- Lever door handles
- Change of bed sheets (on request)
- Energy-saving switches
-
Standard Room, 1 King Bed
1 King Bed
236-sq-foot room with city views
Relax - In-room massage available
Internet - WiFi
Entertainment - 43-inch HDTV with satellite channels
Food & Drink - Espresso maker, minibar (fees may apply), 24-hour room service, and free bottled water
Sleep - Premium bedding, a down duvet, and bed sheets
Bathroom - Private bathroom, shower/tub combination, bathrobes, and designer toiletries
Practical - Safe, free newspaper, and laptop workspace; rollaway beds (surcharge) and cribs (free) available on request
Comfort - Daily housekeeping and climate-controlled heating and air conditioning
Accessibility - Roll-in shower
Eco-friendly - Energy-saving switches, recycling bin, and LED light bulbs
Need to Know - Housekeeping on request
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 2 (2 Adults)
- Minibar
- Safety deposit box
- TV
- Telephone
- Hair dryer
- Bathrobe
- Desk
- Private bathroom
- Satellite channels
- Interconnected room(s) available
- Wardrobe or closet
- Bidet
- Bottle of water
- Wheelchair accessible
- Free newspaper
- Daily housekeeping
- Hypo-allergenic bedding available
- Espresso maker
- Room service (24 hours)
- Designer toiletries
- Premium bedding
- In-room massage available
- HDTV
- Free WiFi
- Down comforter
- Free cribs/infant beds
- Bedsheets provided
- Bathroom grab bars
- Laptop-friendly workspace
- LED light bulbs
- Closed captioned TV
- Height-adjustable showerhead
- Bathtub grab bar
- Lever door handles
- Change of bed sheets (on request)
- Energy-saving switches
-
Superior Room, 1 King Bed with Sofa bed
1 King Bed and 1 Double Sofa Bed
269-sq-foot room with city views
Relax - In-room massage available
Internet - WiFi
Entertainment - 43-inch HDTV with satellite channels
Food & Drink - Espresso maker, minibar (fees may apply), 24-hour room service, and free bottled water
Sleep - Premium bedding, a down duvet, and bed sheets
Bathroom - Private bathroom, shower/tub combination, designer toiletries, and a hair dryer
Practical - Safe, free newspaper, and laptop workspace; rollaway beds (surcharge) and cribs (free) available on request
Comfort - Daily housekeeping and climate-controlled heating and air conditioning
Accessibility - Lever door handles
Eco-friendly - Energy-saving switches, recycling bin, and LED light bulbs
Need to Know - Housekeeping on request
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 3 (3 Adults)
- Minibar
- Safety deposit box
- TV
- Telephone
- Hair dryer
- Desk
- Private bathroom
- Satellite channels
- Interconnected room(s) available
- Wardrobe or closet
- Bidet
- Bottle of water
- Wheelchair accessible
- Free newspaper
- Daily housekeeping
- Hypo-allergenic bedding available
- Espresso maker
- Room service (24 hours)
- Designer toiletries
- Premium bedding
- In-room massage available
- HDTV
- Free WiFi
- Down comforter
- Free cribs/infant beds
- Bedsheets provided
- Laptop-friendly workspace
- LED light bulbs
- Closed captioned TV
- Height-adjustable showerhead
- Bathtub grab bar
- Lever door handles
- Change of bed sheets (on request)
- Energy-saving switches
-
Room, 1 King Bed, City View
1 King Bed
237 sq feet
Relax - In-room massage available
Internet - Free WiFi
Entertainment - 43-inch HDTV with satellite channels
Food & Drink - Espresso maker, minibar (fees may apply), 24-hour room service, and free bottled water
Sleep - Premium bedding, a down duvet, and bed sheets
Bathroom - Private bathroom, shower/tub combination, bathrobes, and designer toiletries
Practical - Safe, free newspaper, and laptop workspace; rollaway beds (surcharge) and cribs (free) available on request
Comfort - Daily housekeeping and climate-controlled heating and air conditioning
Accessibility - Lever door handles
Eco-friendly - Energy-saving switches, recycling bin, and LED light bulbs
Need to Know - Housekeeping on request
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 2 (2 Adults)
- Minibar
- Safety deposit box
- TV
- Telephone
- Hair dryer
- Bathrobe
- Desk
- Private bathroom
- Satellite channels
- Interconnected room(s) available
- Wardrobe or closet
- Bidet
- Bottle of water
- Wheelchair accessible
- Free newspaper
- Daily housekeeping
- Hypo-allergenic bedding available
- Espresso maker
- Room service (24 hours)
- Designer toiletries
- Premium bedding
- In-room massage available
- HDTV
- Free WiFi
- Down comforter
- Free cribs/infant beds
- Bedsheets provided
- Laptop-friendly workspace
- LED light bulbs
- Closed captioned TV
- Height-adjustable showerhead
- Bathtub grab bar
- Lever door handles
- Change of bed sheets (on request)
- Energy-saving switches
Guest Reviews
- Agnieszka (8/5): - Nie smakował mi niestety grillowany kurczak z warzywami, warzywa były praktycznie surowe :(
- Serene (7/5): A standard hotel, but wouldn’t stay at this property again. - the style and decor of the property inside was lovely. The breakfast options were nice. & the cleaning team were great & especially Yasmine who looked after us. The reception team were lovely & helpful. The property didn’t have much services, or seating options to relax in the lounge & the property is far away from the main attractions. The restaurant food options are limited and should have more variety.
- Joana (10/5): Hôtel très confortable ! - Mobilier très confortable, chambre spacieuse et propre
- Alastair (7/5): Ageing high rise hotel near Porta Garibaldi - Close to the station (but in a high traffic area). Breakfast was good Room was small. Hotel lacked any character and was not good value for money
- Melih (8/5): -
- sushama (9/5): -
- Madalyn (8/5): -
- Balazs (10/5): -
- Melissa (8/5): Nel complesso è stato un soggiorno piacevole - Posizione vicino alla stazione porta Garibaldi e alla fermata del tram. Colazione abbondante e buona Abbiamo avuto un problema con un lavandino che non scaricava bene e nonostante che abbiamo fatto presente il problema non sono stati in grado di risolvere la problematica
- Denis (10/5): -
- Lichuan (9/5): 房價有點貴，飯店地點不錯，早餐餐廳不錯 - 早餐 房務打電話沒人接，必須下去跟櫃檯反應
- Yohan (9/5): -
- Luis (8/5): - Ótimo pequeno-almoço. Insonorizarão do quarto
- Paola (8/5): -
- Triboi (6/5): -
- Azime Zelal (1/5): -
- Mauricio (8/5): Clean facilities, friendly staff and very good breakfast - Clean and well located Nothing
- Sandra (9/5): -
- dong (10/5): -
- Roger Othmar (8/5): -
- Fahim (1/5): - يقوم الفندق بسحب مبالغ من بطاقة الائتمان بعد عدة ايام من تسجيل الخروج مع انني قمت بدفع جميع الرسوم
- Vincent (9/5): -
- Sona (8/5): -
- sobia (10/5): -
- Masis (10/5): Stylisches Hotel in Top-Lage mit hervorragendem Frühstück und außergewöhnlich freundlichem Service. - Wir hatten einen rundum tollen Aufenthalt. Die Zimmer sind wunderschön, sehr stylisch eingerichtet und super gepflegt. Die Lage ist perfekt: direkt an einer Haltestelle mit U-Bahn-, S-Bahn- und Tram-Anbindung – dadurch kommt man schnell in die Innenstadt und zu vielen Sehenswürdigkeiten. Das Frühstück war ebenfalls top: große Auswahl und der Kaffee war besonders lecker. Ein großes Lob auch an das Personal – sehr freundlich, zuvorkommend und jederzeit hilfsbereit. Wir waren mit allem sehr zufrieden und würden jederzeit wiederkommen!
- Manuela (9/5): -
- Desiree (7/5): -
- Richard (8/5): Enjoyable stay. No issues - Nice view from the top floors.
- zhihua (7/5): -
- Gheorghii (10/5): -
- Nguyen (10/5): -
- Eliane (8/5): Super Hotel - Das Hotel ist sehr modern, sauber und ansprechend. Das Frühstück ist super! Die Garagenparkplätze sind sehr eng. Mit grossen Autos eher schwierig.
- Erdit (9/5): -
- Kinsley (7/5): Agréable - L’accueille et l’efficacité du personnel.
- fabrizio (8/5): -
- Nicolas (9/5): -
- Colin Keddy (9/5): - beautiful lobby and common areas. breakfast was amazing.
- Żaneta (10/5): Wrócimy napewno - Standard i obsługa Nic - wszystko wspaniale
- carla (7/5): - location, pulizia, la colazione è migliorata
- Damiano (10/5): lo rifarei - grande disponibilità, vista eccezionale nulla
- Carlotta (7/5): -
- Alice (7/5): Très bien passé - Il faisait froid au déjeuner.
- Danuso (10/5): -
- Christian (7/5): -
- Nicolau (8/5): -
- Ebaldo (10/5): -
- Paolo (7/5): -
- John (10/5): We had a very relaxing and comfortable stay in a well located hotel. Reception was amazing! - Excellent range of food options with friendly staff.
- Josep (10/5): Molt be tot - Molt net Confortaple
- carla (8/5): lo trovo sempre comodo e anche se si viaggia soli non ci si sente in difficoltà - location, rapporto qualità prezzo esterno
- Addys (9/5): -
- Youdmie (10/5): séjour inoubliable - tout était parfait le prix du petit déjeuner était un peu cher
- Mironova (10/5): - Дизайн отеля ,еда,персонал Мне расположение
- ALESSANDRO (7/5): - Camera accogliente pulita e silenziosa Colazione Freddo in palestra
- Lorenzo (8/5): -
- StephoStepho (9/5): -
- Pedro Aguayo (8/5): Bastante agradable -
- StephoStepho (8/5): Good location, but disappointing - Comfortable bed, very easy access to porta Garibaldi. Staff very pleasant. Clean and quiet hotel. Breakfast very good. Evening meal in restaurant very disappointing. Although kettle and coffee making machine in room there were no tea bags, milk nor spoons/stirers for same. Shower did not work properly.
- Alexandru Florin (7/5): -
- Asma (6/5): -
- Dr. Miyagi (10/5): -
- Rufat (5/5): - Location was good to reach everywhere in a short period of time. Was waken up in the midnight by a room service as someone informed them wrong room number. Despite that I told them no order was made by me they were keeping on knocking the door :(.
- Vladimir (9/5): Отличное время в Милане! - Отель как всегда на уровне, понравилось все . Комната, завтрак, персонал. Такого нет.
- Weber (10/5): -
- Тұрсын (9/5): Good hotel. The room had good soundproofing - I liked the location, cleanliness, hotel staff, breakfasts, comfortable room, bathroom. There was a lot of garbage around the hotel.
- Luiz Gustavo Martins (10/5): Tudo Ok! - Quarto amplo e confortável! Cama excelente!
- Laëtitia (10/5): -
- Celina Yuan (7/5): -
- Lisa (10/5): - Absolutely loved this hotel and the service . Everyone was personable and very helpful. I enjoyed my stay immensely . Meals were fresh and delicious . Marriott you are a class act that more hotels should follow. Thank you for making my stay so pleasant:) Ciao
- Robin (7/5): - Good breakfast Chromecast did not work. Coffee machine had leak
- riddah (10/5): المكان روعة ولا تتردد فيه - مكان قمة في الفخامة وعجبني جدا ويستحق الزيارة وفيه شطاف لا شي
- Turki (8/5): -
- Samaneh (8/5): Very good -
- Rumen (6/5): Pleasant -
- Giuseppe (9/5): Superb -
- Seng100 (6/5): Overly expensive AC hotel for the offerings and location - Standard AC hotel located north of the city next to a railway junction - in a not too interesting neighborhood. Check-in was well-managed - staff were professional and attentive. Assigned room was of good size; it was clean, simply furnished (no built-in cupboards), bed was comfortable, bathroom was well-laid out - shower provided good pressure. Main issue was the room temperature - it was reading 26 C when I entered for the first time and it took 6 hours to get to 22 C - and that was the lowest it reached despite set at 19 C. This made it uncomfortable to sleep in. Indeed, throughout the hotel, the temperature was uncomfortably warm - including the conference rooms. Ordered room service and ate at singular restaurant - that offered simple fare and rather bland tasting meals. Staff were polite throughout. Rates charged were "extortionate" for the simple offerings - otherwise would have received better rating. Room was also poorly sound-proofed - with discernible noises from outside the hotel and room and folks staying at the next floor above (14th floor) during the night.
- La (7/5): Good -
- Udall (10/5): Great Stay in Milan - For the second year in a row, we stayed at the AC Hotel in Milan. This is a great hotel that is centrally located and I feel it’s far away from all the noise. Their entire staff is beyond great, specially Massimo who’s always a great pleasure dealing with. He is the epitome of what customer service should be. My AC was not working properly and he had it fixed within 15 minutes. Massimo is the greatest. This hotel is within walking distance to the cathedral (duomo), Starbucks Reserve, Brera district and much more. It’s also next to the Garibaldi train station and just 10 minutes by taxi to Milano Central Train station. Their breakfast Buffett is really great and the attention you get from all the waiters is second to none. Rooms are ample and they have a small table with two chairs. Restrooms are big and we had a view of Milan from our 9th floor room. Overall, it’s been a great stay two years in a row.
- 691geraldp (10/5): Best hotel in Europe - We were here last March break for Family Vacation, there’s a hiccups around that time due to bus. We arrived early but the Front End help up and accommodate us like a Family. All the hotels that we’ve stayed like The one Boutique in Rome and Hotel Villa Pamphili. Ac Milano hotel is hands down the BEST service from Front End to the restaurant. I would stay in this hotel in a heart beat. Amazing Hotel and thanks to Marriott for providing a Great staff and Customer service. They did a Great job and extra mile just to make our stays memorable. All of them but especially to Sam and Aljon ( front desk) and Clementina at their restaurant. They were very helpful and go above and beyond for their service! Again Thank you guys! Gerald and Family
- Cindy (10/5): - Had an amazing stay! The stay was beyond nice and they made my s
- GSTraveller200 (10/5): The Location makes all the Difference - I am a fan of hotels that are close to public transportation but are still nice. The AC Hotel Milano delivers on this front with its location directly attached to the Milano Garibaldi train and subway station. To me, the hotel is almost like an airport hotel as the Milan Airport Express is directly available. The center of town is also immediately available via tram or metro. The local neighborhood also offer quite a bit in terms of shopping and restaurants. The hotel itself is quite clean and the rooms are comfortable. I was a bit nervous about booking this hotel but would definitely return in the future.
- Turki (10/5): Luxury and classy , breakfast is outstanding don’t miss it , helpful staff and cooperative, excellent WiFi , nice city v -
- Jennifer (10/5): Great option!! - So lovely. After traveling overnight, it was so awesome to sleep in a comfortable bed. The staff went above and beyond, and the restaurant was amazing. The AC wasn’t working properly so they switched our room
- Globaltravelerplus (2/5): A/C not working at an AC Hotel! - A/C not working, temperature would not come down below 24 degrees Celsius on a humid Milano day. Tried to reach reception by phone multiple times with no success! Complained to concierge and they promised to get someone on top of it immediately. Nothing was done! I am a frequent traveler, have an Elite status with Marriott, and never encountered a similar situation at any hotel anywhere in the world, let alone a Marriott Bonvoy property! Emailed after checkout and did not get a response so chased with reminder. Received a reply today (5 days later) from the Front Office Manager, denying that they did not answer my calls, but at least admitting that the A/C was not working!! He offered no remorse or compensation but ensured me that he works hard on improving himself and his performance everyday! Dude, I am not your personal trainer, I am a hotel guest!! I don't care about your self-improvement journey but simply looking for accountability! Beyond, the shameless response, I find it ironic that a failing A/C had to happen on an "AC" property!
- Michael (10/5): - Excellent in every way. Breakfast WELL WORTH the price. Shower hot and powerful. Bed exquisite
- Deannie (9/5): Superb -
- שמאי (10/5): Exceptional - Tnx for marshellano do for us the best vacation
- 288yaely (10/5): Great hotel and location - Thank you again for another fabulous stay. Always great to see Massimiliano and the gentleman at reception on the evening of April 23rd. You both help make my stay so enjoyable. I discovered this hotel last Oct. It's right off Porta Garibaldi train station. Super easy to get here from the airport by train, get off Porta Garibaldi train station, or from Centrale train station. Take the 10 tram right to the hotel. (Walk out of the Merado entrance towards NYX hotel and take a left. Great rooms, brand new. Nice breakfast. Tram #2 to the Duomo in est 20 minutes or walk to the metro est 5 minutes away.
- mimiwatt78 (8/5): Customer service - My partner and I recently stayed at AC hotel Milan from 4/15-20, Room 508. As both of us are Marriott loyalty Titanium member and Platinum member), we wanted to share some feedback regarding our experience. First, we would like to express our sincere gratitude to *Massimiliano* at the front desk. He was exceptionally professional, friendly, and went above and beyond to assist us. Upon our arrival around 12 PM, when we were initially told we couldn’t check in early or receive complimentary breakfast (despite our Marriott Bonvoy status), especially we were using points to stay. Mr. Massimiliano promptly checked room availability and facilitated our early check-in. Throughout our stay, he remained courteous and helpful, truly embodying the high standards of hospitality. We also appreciated *Noemi*, who was equally professional and kind. However, we were disappointed with the service from another front desk staff member, **Chelsea** (apologies if the name is misspelled). Her attitude was unfriendly and unprofessional. When we politely inquired about early check-in and breakfast benefits, she dismissively replied, *"No means no, you’ll have to wait until 3 PM,"* without even checking availability. This contrasts sharply with our experiences at other Marriott properties, where Platinum+ members are typically granted early check-in, room upgrades, and breakfast privileges. While we greatly appreciate Massimiliano and Noemi’s excellent service, we hope Chelsea can receive additional training to improve her professionalism and guest interactions. Also double check bill, they charged us 2 Breakfast buffet which we did not took any breakfast at the hotel during our stay.
- Sam (6/5): milan hinterlands - This hotel is barely in Milan. The rooms were warm and there was no AC despite advertising. Food was only fair compared to other hotels. My kids and I decided to change venue.
- traveltheworld990 (10/5): Small Business Trip - I travelled for Business and I chose AC Hotel Milano as it was very well connected with train station. The room was spotless clean, spacious and a very comfortable bed. I had a room on the 11th floor and with a nice view over Milan Staff was polite when I asked for some directions.
- Ronald (9/5): Superb -
- Hamoudi (9/5): Superb -
- Ovrum (10/5): Wonderful hotel to stay in if you go to Milano! Very near to Porta Garibaldi, which is also useful - Room was really comfortable, and the breakfast is superb! Plus they received some packages on my name and saved them until I arrived, which was great! The room had the desktop a little bit broken, nothing unmanageable but still worried me a little bit
- Experience488130 (10/5): Wonderfully central hotel for families with excellent service. - Wonderfully central hotel in the Garibaldi neighborhood conveniently located next to the train station and walking distance from delicious bistros, a phenomenal vegan restaurant, nice art galleries, museums, and great shopping. Delicious breakfast and friendly and attentive staff who all spoke excellent English and were great with kids during our weeklong stay. Rooms have recently been remodeled and were a good size for our family with comfortable beds and pillows and a bathroom with shower and bath. While quiet and utilized by mostly business professionals it seemed, the lounge was a comfortable place for my brother, his family, my cousin and our family to enjoy a drink and snack in the evenings. Highly recommend!
- Turki (10/5): Exceptional -
- mayowaa53 (8/5): Can be better - Lovely room and nice location. I like that many of the things one would expect are provided and staff and nice. I am however disappointed that such a hotel would have chipped toilet seat. I wasn’t comfortable seating on those at all. This ruined my experience.
- Kholoud (9/5): Superb -
- Vincent (9/5): Superb -
- Mirela (9/5): Superb -
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