iStay by NH Berlin City Ost Hotel

Location: Rathausstr. 2-3, Berlin, de

Star Rating: 4 Stars

Property Type: Hotels

About this Property

Important Information

Policies

Check-in: 03:00 PM - 12:00 AM

Check-out: 12:00 PM

Amenities & Facilities

• Parking
• Non-smoking rooms
• Air conditioning
• Restaurant
• Terrace
• Pets allowed
• Lift / Elevator
• Luggage storage
• Express check-in/check-out
• Safety deposit box
• Fax/photocopying
• Soundproof rooms
• Facilities for disabled guests
• Ironing service
• Packed lunches
• Non-smoking throughout
• Wheelchair accessible
• Allergy-free room
• Lower bathroom sink
• Emergency cord in bathroom
• Outdoor furniture
• Fruits
• Staff adhere to local safety protocols
• Guest rooms disinfected between stays
• Cleaning standards that are effective against Coronavirus
• Physical distancing rules followed
• Hand sanitizer in guest room and key areas
• Cashless payment available
• Fire extinguishers
• First aid kit available
• Sanitized tableware & silverware
• Contactless check-in/check-out
• Invoice provided
• Guests can opt-out any cleaning services during stay
• Smoke alarms
• Shared stationery like menus, pens are removed
• Guest room sealed after cleaning
• Property cleaned by professional cleaning companies
• Physical distancing in dining areas
• Food delivered to guest room
• Process in place to check health of guests
• Access to health care professionals
• Face masks for guests available
• Delivered food - securely covered
• Security alarm
• Key card access
• Mobile app for room service
• Front desk (limited hours)
• Express check-in
• Free wired internet
• Snack bar/deli
• Self parking (surcharge)
• Internet access
• Housekeeping on request
• Wine release events
• Reception hall
• Secured parking
• Garage
• Bicycle-friendly property
• Bulk dispenser for toiletries

Rooms Available

• Superior Room XL with Extra Bed (2 Adults + 1 Child)

  Featuring free toiletries and bathrobes, this double room includes a private bathroom with a bath, a shower and a hairdryer. The air-conditioned double room features a flat-screen TV with satellite channels, soundproof walls, a tea and coffee maker, a wardrobe as well as a quiet street view. The unit has 1 bed.

  Max Occupancy: 3 (2 Adults)

  • Coffee/tea maker
  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Bathrobe
  • Radio
  • Refrigerator
  • Desk
  • Toilet
  • Private bathroom
  • Heating
  • Slippers
  • Satellite channels
  • Electric kettle
  • Wardrobe or closet
  • Coffee machine
  • Linen
  • Upper floors accessible by elevator
  • Clothes rack
  • Toilet paper
  • Sofa bed
  • Trash cans
  • Cots
  • Shampoo
  • Conditioner
  • Body soap
  • Shower cap
  • Adapter
  • Hypoallergenic pillow
  • Accessible by lift
  • Lockers
  • Smoke alarm
  • Key card access

• Superior Room XL

  Offering free toiletries and bathrobes, this double room includes a private bathroom with a bath, a shower and a hairdryer. The air-conditioned double room offers a flat-screen TV with satellite channels, soundproof walls, a tea and coffee maker, a wardrobe as well as a quiet street view. The unit offers 1 bed.

  Max Occupancy: 2 (2 Adults)

  • Coffee/tea maker
  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Bathrobe
  • Radio
  • Refrigerator
  • Desk
  • Toilet
  • Private bathroom
  • Heating
  • Slippers
  • Satellite channels
  • Electric kettle
  • Wardrobe or closet
  • Coffee machine
  • Linen
  • Upper floors accessible by elevator
  • Clothes rack
  • Toilet paper
  • Trash cans
  • Cots
  • Shampoo
  • Conditioner
  • Body soap
  • Shower cap
  • Adapter
  • Hypoallergenic pillow
  • Accessible by lift
  • Lockers
  • Smoke alarm
  • Key card access

• Superior Room XL with Extra Bed

  Featuring free toiletries and bathrobes, this triple room includes a private bathroom with a bath, a shower and a hairdryer. The air-conditioned triple room features a flat-screen TV with satellite channels, soundproof walls, a tea and coffee maker, a wardrobe as well as a quiet street view. The unit has 1 bed.

  Max Occupancy: 3 (3 Adults)

  • Coffee/tea maker
  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Bathrobe
  • Radio
  • Refrigerator
  • Desk
  • Toilet
  • Private bathroom
  • Heating
  • Slippers
  • Satellite channels
  • Electric kettle
  • Wardrobe or closet
  • Coffee machine
  • Linen
  • Upper floors accessible by elevator
  • Clothes rack
  • Toilet paper
  • Sofa bed
  • Trash cans
  • Cots
  • Shampoo
  • Conditioner
  • Body soap
  • Shower cap
  • Adapter
  • Hypoallergenic pillow
  • Accessible by lift
  • Lockers
  • Smoke alarm
  • Key card access

• Standard Double or Twin Room

  Providing free toiletries, this twin/double room includes a private bathroom with a bath and a hairdryer. The air-conditioned twin/double room provides a flat-screen TV with satellite channels, soundproof walls, a tea and coffee maker, a wardrobe as well as a quiet street view.

  Max Occupancy: 2 (2 Adults)

  • Coffee/tea maker
  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Radio
  • Refrigerator
  • Desk
  • Toilet
  • Private bathroom
  • Heating
  • Slippers
  • Satellite channels
  • Interconnected room(s) available
  • Electric kettle
  • Wardrobe or closet
  • Hypoallergenic
  • Coffee machine
  • Linen
  • Upper floors accessible by elevator
  • Clothes rack
  • Toilet paper
  • Trash cans
  • Cots
  • Shampoo
  • Conditioner
  • Body soap
  • Shower cap
  • Adapter
  • Hypoallergenic pillow
  • Accessible by lift
  • Lockers
  • Smoke alarm
  • Key card access

• Superior Room

  Offering free toiletries and bathrobes, this twin/double room includes a private bathroom with a bath and a hairdryer. The air-conditioned twin/double room offers a flat-screen TV with satellite channels, soundproof walls, a tea and coffee maker, a wardrobe as well as a quiet street view.

  Max Occupancy: 2 (2 Adults)

  • Coffee/tea maker
  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Bathrobe
  • Radio
  • Refrigerator
  • Desk
  • Toilet
  • Private bathroom
  • Heating
  • Slippers
  • Satellite channels
  • Electric kettle
  • Wardrobe or closet
  • Coffee machine
  • Linen
  • Upper floors accessible by elevator
  • Clothes rack
  • Toilet paper
  • Trash cans
  • Cots
  • Shampoo
  • Conditioner
  • Body soap
  • Shower cap
  • Adapter
  • Hypoallergenic pillow
  • Accessible by lift
  • Lockers
  • Smoke alarm
  • Key card access

• Superior Room with Extra Bed (2 Adults + 1 Child)

  Featuring free toiletries and bathrobes, this double room includes a private bathroom with a shower, a hairdryer and slippers. The air-conditioned double room features a flat-screen TV with satellite channels, soundproof walls, a tea and coffee maker, a wardrobe as well as a quiet street view. The unit has 2 beds.

  Max Occupancy: 3 (2 Adults)

  • Coffee/tea maker
  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Bathrobe
  • Radio
  • Refrigerator
  • Desk
  • Toilet
  • Private bathroom
  • Heating
  • Slippers
  • Satellite channels
  • Electric kettle
  • Wardrobe or closet
  • Coffee machine
  • Linen
  • Upper floors accessible by elevator
  • Clothes rack
  • Toilet paper
  • Trash cans
  • Cots
  • Shampoo
  • Conditioner
  • Body soap
  • Shower cap
  • Adapter
  • Hypoallergenic pillow
  • Accessible by lift
  • Lockers
  • Smoke alarm
  • Key card access

• Superior Room with Extra Bed

  Featuring free toiletries and bathrobes, this triple room includes a private bathroom with a shower, a hairdryer and slippers. The air-conditioned triple room features a flat-screen TV with satellite channels, soundproof walls, a tea and coffee maker, a wardrobe as well as a quiet street view. The unit has 2 beds.

  Max Occupancy: 3 (3 Adults)

  • Coffee/tea maker
  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Bathrobe
  • Radio
  • Refrigerator
  • Desk
  • Toilet
  • Private bathroom
  • Heating
  • Slippers
  • Satellite channels
  • Electric kettle
  • Wardrobe or closet
  • Coffee machine
  • Linen
  • Upper floors accessible by elevator
  • Clothes rack
  • Toilet paper
  • Trash cans
  • Cots
  • Shampoo
  • Conditioner
  • Body soap
  • Shower cap
  • Adapter
  • Hypoallergenic pillow
  • Accessible by lift
  • Lockers
  • Smoke alarm
  • Key card access

Guest Reviews

• Christelle (10/5): -
• Rolf (4/5): Enttäuschend! - ./. Ich habe einen Tag früher ausgecheckt. Ein Mitarbeiter von Booking.com sagte mir am Telefon, dass ich diesen Tag gutgeschrieben bekomme. Dies ist nicht passiert. Deshalb habe ich heute bei trivago gebucht.
• Friedrich (9/5): - Das NH ist und bleibt unser Lieblingshotel in Berlin. Gut ist das Vorhandensein einer Badewanne.
• Marita (8/5): - Das Personal war sehr freundlich und hilfsbereit. Das Frühstück war sehr gut.
• Michael (10/5): Haben uns sehr wohl gefühlt. - Frühstück war super. Riesige Auswahl. Nichts zu beanstanden.
• Laura (8/5): -
• Jens (7/5): -
• NOBILEAU (9/5): -
• Hess-Segebrecht (7/5): - Nettes Personal! Inneneinrichtung in die Jahre gekommen!
• Dimitri (8/5): Leuk voor een trip in Berlijn - Wij vonden de locatie goed, zijstraat van de Frankfurter Allee, dichtbij het stasi museum. Ook zit het ov in de buurt. Ruime kamer en badkamer, vriendelijk personeel. Frigo in de kamer was helaas stuk. Gordijnen mochten nog iets meer verduisteren.
• Lars (8/5): -
• Marc (10/5): -
• Dorothea (7/5): -
• Akhrorov (10/5): -
• Petra (8/5): -
• Youri (8/5): -
• Julia M. Schön (9/5): -
• CYLA (10/5): - The location is wonderful. The staff is good , the service is good
• Serge (7/5): Gut - Personal Lage Komfort Manchmal Geruch kommend aus dem Bad
• Nadja (7/5): -
• Hernández (8/5): - limpio, en buena zona con muy buen servicio de restaurante, nos regalaron un desayuno de bienvenida, además de un detalle en la habitación de refresco y dulce. Muy bien comunicado. Todo muy bien
• Andreas (6/5): -
• Ludger (8/5): -
• Marko (6/5): -
• Szilard (8/5): -
• Jolanta (8/5): -
• Jana (10/5): -
• ivano (9/5): -
• Petra (8/5): -
• Carsten (10/5): Past alles top - Frühstücke ist sehr umfangreich und das Personal sehr freundlich und hilfsbereit
• Rene (10/5): - Äußerst empfehlenswert was Lage,Freundlichkeit,Ausstattung u.Frühstück betrifft-jederzeit wieder!!
• Woodmore Agency (7/5): Probleme bei CheckIn - offensichtliche Gewinnmaximierung - Trotz vorheriger Buchung inkl. Bestätigung wurde die Aussage getroffen, dass keine Zimmer mehr frei seien. Nur durch Behaglichkeit konnten die beiden Zimmer nach ca 30 Minuten doch bezogen werden. Es entstand der Eindruck, dass die Zimmer eher an Gäste verbucht werden sollten die am 01.Mai mehr zahlen, als wir, die vorher per Booking.com gebucht haben zu einem (im Vergleich) bereits sehr hohen Zimmerpreis.
• Rene (10/5): - Freundlichkeit,Sauberkeit,Ausstattung u.Lage-volle 10 Punkte von 10! Und das Frühstück fabelhaft-10Punkte+zusätzlichem Pluspunkt! Die Zimmerreinigung sollte wg.der meist vollen Mülleimer alle 2 Tage stattfinden!
• Vogel-Modes (10/5): Sehr, sehr gut! - Sauber, tolles, bequemes Bett. Sehr einladend gestaltet. Wir haben den Vergleich zum ehemaligen NH Hotel... Ist jetzt wirklich schöner. Kein Teppichboden mehr, neue schöne Betten. Farblich gut gestaltet. Prima! Kleiner Willkommensgruß, top! Wünsche wurden berücksichtigt. Wir waren einfach willkommen. Wir kommen gerne wieder! 🤷‍♀️
• Roy (9/5): -
• Erdem (8/5): -
• Annett (9/5): -
• clementine500 (10/5): Lovely staff - We were a little further out of the centre than we expected, but the underground was celebration and very close by. The hotel itself was a little dated but very clean and tidy, not scruffy at all. The bathrooms could do with a little updating. The shining stars were most definitely the staff, particularly the gentleman that checked us in. So friendly, helpful and approachable. Also loved the staff and food of the restaurant
• Jan (10/5): -
• Emma (10/5): Great place for tu first of May - Nice quiet room with a bathtub. Good breakfast. Room was a bit small.
• Catarina Nunes (8/5): - Do conforto da cama e da limpeza. O hotel está localizado numa zona tranquila e as janelas isolam bastante bem o ruído do exterior e a temperatura. Pagar a caução sem pré aviso. Sabendo que é um procedimento frequente, em nenhum momento da reserva isso foi assinalado.
• Orlie (8/5): -
• Henrik (7/5): - Nichts Bauarbeiten
• Jean (10/5): -
• Erika (8/5): -
• Gustavo (5/5): Desilusión - Ubicación Desayuno caro y pobre en oferta , limpieza de habitaciones cada 4 días
• Leveque (8/5): -
• Adam (10/5): -
• Anne-Sophie (7/5): -
• Oleksandr (10/5): Теплый прием в холодном Берлине - У нас было очень комфортное проживание в этом отеле. В номере было очень тепло, несмотря на мороз -10 за окном. Сам отель находится в восточном Берлине неподалёку от станции U-Bahn Frankfurter Allee (5-7 минут ходьбы), рядом торговый центр Ring-Center и большой супермаркет Kaufland. По соседству с отелем есть итальянский ресторан Rossini Quattro, в него можно перейти из отеля, не выходя на улицу. Там по утрам сервируют завтраки, которые довольно сытные, а днём и вечером можно пообедать и поужинать по меню. Персонал очень услужлив, помог вызвать такси и сориентироваться по городу. Всё на высоте и соответствует бренду NH. Все понравилось!
• Peter Brunow (9/5): Passender Rahmen zu einem schönen Wochenende in Berlin - Lage: sehr verkehrsgünstig, auch autofrei sehr gut zu erreichen; Empfang und Frühstücksteam: freundlich, aufmerksam und sehr zuvokommend; Frühstück: überdurchschnittliche Auswahl in hoher Qualität.
• Elke (8/5): - Alles sehr gut.
• Franz (9/5): -
• Markovic (10/5): -
• MARCO TÚLIO (9/5): Bom custo benefício. - Quarto com cama boa, chuveiro bom, localização perfeita pras minhas necessidades.
• Jakub (10/5): -
• Lars (7/5): -
• Priscila (9/5): -
• Pascal (8/5): - Un petit déjeuner de bonne qualité , le personnel était avenant. Bien desservi par une ligne de Ubahn. Une réception ouverte 24 h / 24 h
• Duran (5/5): - Das Badezimmer mit der Badewanne und der grosse Schlafzimmer Tisch . Das Nacht und Morgen Schicht Personal die Blonde Junge Dame war sehr frech, die Aussicht aus dem Fenster.
• Andre (10/5): Gerne wieder - Super nette Leute .
• Bence (9/5): A szállás a minimalista stílusával magávalragadó volt. - A szállás a minimalista stílusával magávalragadó volt. Nem volt ilyen.
• Adalbert (9/5): Freundlich, sauber, zentral, bezahlbar - wunderbar - Das Hotel ist gut gestaltet, in Schuss, die Mitarbeitenden sehr freundlich und entgegenkommend, das Restaurant schmackhaft. Der Preis angenehm ausgeglichen,
• Helmut (3/5): -
• SergeiRB (9/5): -
• Juan (9/5): - Todo muy ordenado y limpio -
• Shirly (8/5): I mostly enjoyed my stay - The hotel was very clean, the room was quiet and the staff was very polite When we checked in nothing was plugged in in the room, I had to crawl on the floor behind the desk to plug in the fridge and the phone cable, which was mildly uncomfortable. Also, on check out, I was asked to pay another couple of euros because they said there was a difference between the price charged by Booking and the actual price (they said there was some mistake). Since it was just a couple of Euros I just paid it since I was in a hurry to catch my flight, but I find it a bit unfair that this would be asked of me when checking out and not mentioned before hand, and also this is something that should have been closed between the hotel and Booking, I don't think it is reasonable to ask for more money from a customer at checkout. Other than that the hotel was fine and comfortable.
• Anna (8/5): -
• SzymJan (9/5): - Hotel położony w dobrym miejscu, kilka minut spacerkiem od stacji metra U5, poza zieloną strefą więc można dojechać autem bez dodatkowych opłat. Jest parking, ale nie można wcześniej rezerwować, może zabraknąć miejsca. Ja zająłem ostatnie na podwórku, nie wiem ile było wolnych miejsc podziemnych. Śniadanie w miarę urozmaicone, owoce, warzywa, wędliny, sery, coś na gorąco z bemarów. Świeże pieczywo, nie tylko białe. Kawa, herbata, ciasta. Winda na wyższe piętra, korytarze wyciszone, w pokoju cicho. Do dyspozycji w pokoju kawiarka na kapsułki, czajnik, zestaw kapsułek i saszetek herbaty, dwie butelki wody mineralnej. Jest wszystko co powinno być w takim hotelu. Mimo, że zamówiłem pokój typu superior, miejsca w nim za wiele nie było, zbyt duże łóżka zajmowały większość pokoju. Pokój pod względem jakości wyposażenia lata świetności ma za sobą. W łazience zbyt niski sedes, wyższe osoby odczują dyskomfort, wanna dla szczupłych osób, nie poleży w niej barczysty osobnik.
• Irem (8/5): Gayet yeterli ve ekonomik bir konaklamaydı. - Konum olarak U9 metro istasyonlarının ortak noktasındaydı. Yürüyerek 5-6 dakikada varış sağlayabildik. Odamız yeterli büyüklükte ve temizdi. Konfor konusunda bir sorun yaşamadık. Odaların temizliği için 4 gece beklenmesi tasarrufun dışında hijyensiz bir ortama sebep oluyor. 4 gün boyunca çöp değişmemesi, odaların süpürülmemesi ve silinmemesi bana doğru gelmiyor.
• Diana (9/5): - Sehr gutes Früfstück
• Carol (8/5): Clean and quiet, good value - Good value for money, very clean and quiet. Close to main train station and walking distance to our family. Fridge and kettle in the room. English-speaking staff at reception. 24-hour access. Fridge didn't work initially. You have to request that the room is cleaned. There's an Italian restaurant downstairs, but otherwise limited dining options nearby.
• Jolanta (6/5): -
• Anastasia (6/5): Not as budget friendly as expected - We appreciated the option to be able to pay for late check-out until 17:30 (€10 per additional hour), which was convenient. The hotel also provided large bowls, a large dog bed, and a toy for pets - a thoughtful gesture, even though we had not requested these items and brought our own. The hotel is located on a quiet street while still being very close to U-Bahn, Tram & S-Bahn connections. Opening the window was possible, and the heating worked well during our stay. I specifically chose this hotel because it is advertised as pet-friendly, but unfortunately I only became aware of the €25 per night pet fee after booking a non-refundable rate. I contacted the hotel in advance to ask whether a reduction would be possible, but my request was declined. The rooms have no carpets and guests are presented with a detailed list of pet rules upon arrival, which made the daily fee feel disproportionate. In my opinion, a small dog does not create significantly more work each night, and for our three-night stay the pet fee increased the total cost by more than 30%. I would recommend displaying this fee transparently on the hotel page to avoid unexpected costs for future guests. Additionally, the bathroom ventilation did not work properly, so the room remained damp for quite some time after showering.
• Paolo Sola (8/5): OTTIMA STRUTTURA - Colazione abbondante e varia. Camera spaziosa. Letto comodissimo. Stanza pulita. Personale gentile e disponibile. Posizione comoda in quanto a 500 metri della fermata Metro che in 10 minuti porta ad Alexanderplatz. L'unica piccola nota negativa era l'acqua del lavandino che scendeva lentamente...
• Pavel (10/5): -
• Eugeniu (10/5): -
• Rebecca (10/5): -
• Johanna (10/5): Would like to come again! - Great location for us, big and quiet room and maybe the best hotel bed I’ve slept. Rather expencive breakfast.
• Guest (8/5): -
• Đức (8/5): -
• Iryna (10/5): -
• Yaroslav (7/5): -
• Isabel (8/5): Empfehlenswertes Hotel in ruhiger Lage nahe Bahnhof Frankfurter Allee - Ruhige Lage, sehr gutes Zimmer
• ELMADANI56 (9/5): -
• Magdalena (8/5): Entspannte Nacht - Wir waren nur eine Nacht inklusive Frühstück da und sind mit allem eigentlich zufrieden gewesen. Das Bett war super und riesig, das Frühstück lecker und das Bad klein aber fein. Wir hatten Glück und haben in der Seitenstraße einen kostenlosen Parkplatz bekommen. Leider hatten wir ein Zimmer zur Straße hin und die Geräusche von der Frankfurter Allee sind auch nachts als leises Rauschen zuhören. Dass man für einen Parkplatz pro Nacht 19€ bezahlen muss, finde ich eindeutig zu teuer, da man pro Übernachtung ja auch schon einiges bezahlen muss.
• Constantin (9/5): -
• Anke (7/5): -
• Thomas (9/5): -
• Johann Peitsch (8/5): -
• Heinz (9/5): -
• Christian (9/5): - Es hat uns sehr gut gefallen!!! Es war alles in Ordnung soweit
• Helga U. (9/5): Jederzeit wieder - Alles zur vollen Zufriedenheit Bei der angebotenen Kapselmaschine fehlten Kapseln und nur 1x Milch
• Ronny (10/5): -
• Miguel (9/5): Exatamente como descrito! Excelente! - O quarto é muito limpo, a cama é muito confortável, tudo de acordo com a descrição Nada a reclamar!!
• FALKO....... (8/5): -
• Heike (5/5): Urlaub - Frühstück prima (bis 10 Uhr)!. Öffis gut zu erreichen, S-Bahn ca. 5 Minuten. Kühlschrank im Zimmer. Safe im Zimmer. Sauberkeit insgesamt nur ausreichend. Teil- Renovierung der Zimmer, weil neues Konzept: Istay. Baustelle unter Fenster.
• Evelina (9/5): - Personal sehr freundlich, Zimmer sauber. Die Möglichkeit im Zimmer nach der Anreise selbe Tee und Kaffee vorbereiten hat mir einen guten, entspannten Gefühl gegeben. Das Hotel befindet sich im Umbau aber auch die Lage war unter Kontrolle . Nach dem Umbau werden die Badezimmer mit einer Dusche ausgestattet statt wie bis jetzt mit einer Badewanne. Die Änderung empfinde ich als sehr positiv.
• Adnan (10/5): -
• Helmut (9/5): Ich war diesmal das zweite Mal bei Ihnen und werde, wenn ich wieder in Berlin zu tun habe, bei Ihnen - Helles Zimmer, klein, aber sinnvoll eingerichtet. Freundliches und hilfsbereites Personal an der Rezeption und im Frühstücksraum. Das Frühstück fand ich etwas überteuert.

Photos