Pullman Shanghai Jing An
Location: 330 Meiyuan Road, Jingan District, Shanghai, Shanghai, 200070, Shanghai, CN
Star Rating: 4 Stars
Property Type: Hotels
About this Property
Discover luxury and comfort at Pullman Shanghai Jing An, your ideal retreat in the heart of the city.
Recreational Bliss
Make a splash in our inviting indoor pool, unwind in the soothing hot tub, or refresh in the sauna—perfect ways to recharge after a day of exploring Shanghai.
Culinary Delights
Savor exquisite Chinese cuisine at our renowned Zhong Ya restaurant or opt for the convenience of in-room dining. Indulge in a delightful buffet breakfast daily, ensuring you start each day with energy.
Business & Events
With 4844 square feet of versatile conference space, our hotel is perfect for business or special events. Enjoy modern amenities including high-speed internet and a dedicated business center to keep you productive.
Book your unforgettable stay now at Pullman Shanghai Jing An!
Important Information
- Only registered guests are allowed in the guestrooms.
- No pets and no service animals are allowed at this property.
- Contactless check-out is available.
Policies
Check-in: 02:00 PM - 12:00 AM
Check-out: 12:00 PM
Amenities & Facilities
- Meeting rooms
- Express check-out
- Electric car charging station
- No single-use plastic straws
- Comprehensive recycling policy
- No single-use plastic stirrers
- No single-use plastic soda bottles
- Free WiFi
- 24-hour front desk
- Luggage storage
- Express check-in/check-out
- Sauna
- Designated smoking area
- Concierge service
- Steam room
- Elevator
- ATM/banking
- Conference space
- Breakfast available (surcharge)
- Safe-deposit box at front desk
- Porter/bellhop
- Express check-out
- Meeting rooms
- Wedding services
- Tours/ticket assistance
- Braille or raised signage
- Snack bar/deli
- Self parking (surcharge)
- 24-hour fitness facilities
- Electric car charging station
- Housekeeping on request
- Vegetable garden
- Banquet hall
- Eco-friendly toiletries
- LED light bulbs
- Recycling
- Change of towels (on request)
- Change of bed sheets (on request)
- Vegetarian breakfast available
- At least 80% of all lighting comes from LEDs
- Comprehensive food waste policy
- Vegan menu options available
- Vegetarian menu options available
- Comprehensive recycling policy
- Bulk dispenser for toiletries
- No single-use plastic soda bottles
- No single-use plastic stirrers
- Biodegradable/compostable stirrers
- No single-use plastic straws
- Reusable cups only
- Reusable tableware only
- Water-efficient showers only
Rooms Available
-
Executive Room, 2 Twin Beds
2 Twin Beds
334-sq-foot room with city views
Executive Level - Executive Lounge access and light refreshments
Layout - Separate dining area
Internet - Free WiFi and wired internet access
Entertainment - 55-inch LCD TV with satellite channels
Food & Drink - Coffee/tea maker, minibar (fees may apply), electric kettle, and room service (limited hours)
Sleep - Premium bedding, a down duvet, a pillow menu, blackout drapes/curtains, and turndown service
Bathroom - Private bathroom, bathrobes, and a shower with a rainfall showerhead
Practical - Safe, iron/ironing board, and laptop workspace
Comfort - Fresh bed sheets (on request), fresh towels (on request), and climate-controlled air conditioning
Eco-friendly - Eco-friendly toiletries, recycling bin, and LED light bulbs
Need to Know - Housekeeping on request, toothbrush and toothpaste not available, no cribs (infant beds) or rollaway/extra beds available
Non-Smoking
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Hair dryer
- Bathrobe
- Desk
- Private bathroom
- Slippers
- Satellite channels
- Electric kettle
- Wardrobe or closet
- Bottle of water
- Room service (limited hours)
- Daily housekeeping
- Premium bedding
- Turndown service
- Blackout drapes/curtains
- Separate dining area
- Free WiFi
- Down comforter
- Pillow menu
- Rainfall showerhead
- No rollaway/extra beds
- No cribs (infant beds)
- Executive level room
- Bedsheets provided
- Free tea bags/instant coffee
- Laptop-friendly workspace
- LED light bulbs
- Toothbrush and toothpaste available
- Toothbrush and toothpaste not available
- Change of towels (on request)
- Change of bed sheets (on request)
- Desk chair
-
Superior Room, 1 King Bed
1 King Bed
334-sq-foot room with city views
Layout - Separate dining area
Internet - Free WiFi and wired internet access
Entertainment - 55-inch LCD TV with satellite channels
Food & Drink - Electric kettle, minibar (fees may apply), room service (limited hours), and free bottled water
Sleep - Premium bedding, a down duvet, a pillow menu, blackout drapes/curtains, and turndown service
Bathroom - Private bathroom, bathrobes, and a shower with a rainfall showerhead
Practical - Safe, iron/ironing board, and laptop workspace
Comfort - Fresh bed sheets (on request), fresh towels (on request), and climate-controlled air conditioning
Accessibility - Wheelchair accessible
Eco-friendly - Eco-friendly toiletries, recycling bin, and LED light bulbs
Need to Know - Housekeeping on request, toothbrush and toothpaste not available, no cribs (infant beds) or rollaway/extra beds available
Non-Smoking
Max Occupancy: 3 (2 Adults)
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Hair dryer
- Bathrobe
- Desk
- Private bathroom
- Slippers
- Satellite channels
- Electric kettle
- Wardrobe or closet
- Bottle of water
- Room service (limited hours)
- Wheelchair accessible
- Daily housekeeping
- Premium bedding
- Turndown service
- Blackout drapes/curtains
- Separate dining area
- Free WiFi
- Down comforter
- Pillow menu
- Rainfall showerhead
- No rollaway/extra beds
- No cribs (infant beds)
- Bedsheets provided
- Free tea bags/instant coffee
- Laptop-friendly workspace
- LED light bulbs
- Toothbrush and toothpaste available
- Toothbrush and toothpaste not available
- Change of towels (on request)
- Change of bed sheets (on request)
- Desk chair
-
Executive Room, 1 King Bed
1 King Bed
334-sq-foot room with city views
Executive Level - Executive Lounge access and light refreshments
Layout - Separate dining area
Internet - Free WiFi and wired internet access
Entertainment - 55-inch LCD TV with satellite channels
Food & Drink - Coffee/tea maker, minibar (fees may apply), electric kettle, and room service (limited hours)
Sleep - Premium bedding, a down duvet, a pillow menu, blackout drapes/curtains, and turndown service
Bathroom - Private bathroom, bathrobes, and a shower with a rainfall showerhead
Practical - Safe, iron/ironing board, and laptop workspace
Comfort - Fresh bed sheets (on request), fresh towels (on request), and climate-controlled air conditioning
Eco-friendly - Eco-friendly toiletries, recycling bin, and LED light bulbs
Need to Know - Housekeeping on request, toothbrush and toothpaste not available, no cribs (infant beds) or rollaway/extra beds available
Non-Smoking
Max Occupancy: 3 (2 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Hair dryer
- Bathrobe
- Desk
- Private bathroom
- Slippers
- Satellite channels
- Electric kettle
- Wardrobe or closet
- Bottle of water
- Room service (limited hours)
- Daily housekeeping
- Premium bedding
- Turndown service
- Blackout drapes/curtains
- Separate dining area
- Free WiFi
- Down comforter
- Pillow menu
- Rainfall showerhead
- No rollaway/extra beds
- No cribs (infant beds)
- Executive level room
- Bedsheets provided
- Free tea bags/instant coffee
- Laptop-friendly workspace
- LED light bulbs
- Toothbrush and toothpaste available
- Toothbrush and toothpaste not available
- Change of towels (on request)
- Change of bed sheets (on request)
- Desk chair
-
Executive Suite, 1 King Bed
1 King Bed
667-sq-foot room with city views
Executive Level - Executive Lounge access, light refreshments, and 2 hours of meeting room use (subject to availability)
Layout - Bedroom, dining area, and sitting area
Internet - Free WiFi and wired internet access
Entertainment - 55-inch LCD TV with satellite channels
Food & Drink - Coffee/tea maker, minibar (fees may apply), electric kettle, and room service (limited hours)
Sleep - Premium bedding, a down duvet, a pillow menu, blackout drapes/curtains, and turndown service
Bathroom - Private bathroom, bathrobes, and a separate bathtub and shower with a rainfall showerhead
Practical - Safe, iron/ironing board, and laptop workspace; rollaway beds (surcharge) available on request
Comfort - Fresh bed sheets (on request), fresh towels (on request), and climate-controlled air conditioning
Eco-friendly - Eco-friendly toiletries, recycling bin, and LED light bulbs
Need to Know - Housekeeping on request, no cribs (infant beds) available, toothbrush and toothpaste not available
Non-Smoking
Max Occupancy: 3 (2 Adults)
- Coffee/tea maker
- Minibar
- Safety deposit box
- TV
- Telephone
- Hair dryer
- Bathrobe
- Desk
- Private bathroom
- Slippers
- Satellite channels
- Electric kettle
- Wardrobe or closet
- Bottle of water
- Room service (limited hours)
- Daily housekeeping
- Premium bedding
- Separate sitting area
- Turndown service
- Blackout drapes/curtains
- Separate bathtub and shower
- Separate dining area
- Free WiFi
- Down comforter
- Pillow menu
- Rainfall showerhead
- No cribs (infant beds)
- Executive level room
- Bedsheets provided
- Free tea bags/instant coffee
- Laptop-friendly workspace
- LED light bulbs
- Toothbrush and toothpaste available
- Toothbrush and toothpaste not available
- Change of towels (on request)
- Change of bed sheets (on request)
- Desk chair
-
Deluxe Room, 1 King Bed
1 King Bed
334-sq-foot room with city views
Layout - Separate dining area
Internet - Free WiFi and wired internet access
Entertainment - 55-inch LCD TV with satellite channels
Food & Drink - Electric kettle, minibar (fees may apply), room service (limited hours), and free bottled water
Sleep - Premium bedding, a down duvet, a pillow menu, blackout drapes/curtains, and turndown service
Bathroom - Private bathroom, bathrobes, and a shower with a rainfall showerhead
Practical - Safe, iron/ironing board, and laptop workspace
Comfort - Fresh bed sheets (on request), fresh towels (on request), and climate-controlled air conditioning
Eco-friendly - Eco-friendly toiletries, recycling bin, and LED light bulbs
Need to Know - Housekeeping on request, toothbrush and toothpaste not available, no cribs (infant beds) or rollaway/extra beds available
Non-Smoking
Max Occupancy: 3 (2 Adults)
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Hair dryer
- Bathrobe
- Desk
- Private bathroom
- Slippers
- Satellite channels
- Electric kettle
- Wardrobe or closet
- Bottle of water
- Room service (limited hours)
- Daily housekeeping
- Premium bedding
- Turndown service
- Blackout drapes/curtains
- Separate dining area
- Free WiFi
- Down comforter
- Pillow menu
- Rainfall showerhead
- No rollaway/extra beds
- No cribs (infant beds)
- Bedsheets provided
- Free tea bags/instant coffee
- Laptop-friendly workspace
- LED light bulbs
- Toothbrush and toothpaste available
- Toothbrush and toothpaste not available
- Change of towels (on request)
- Change of bed sheets (on request)
- Desk chair
-
Superior Twin Room, 2 Twin Beds
2 Twin Beds
334-sq-foot room with city views
Layout - Separate dining area
Internet - Free WiFi and wired internet access
Entertainment - 55-inch LCD TV with satellite channels
Food & Drink - Electric kettle, minibar (fees may apply), room service (limited hours), and free bottled water
Sleep - Premium bedding, a down duvet, a pillow menu, blackout drapes/curtains, and turndown service
Bathroom - Private bathroom, bathrobes, and a shower with a rainfall showerhead
Practical - Safe, iron/ironing board, and laptop workspace
Comfort - Fresh bed sheets (on request), fresh towels (on request), and climate-controlled air conditioning
Eco-friendly - Eco-friendly toiletries, recycling bin, and LED light bulbs
Need to Know - Housekeeping on request, toothbrush and toothpaste not available, no cribs (infant beds) or rollaway/extra beds available
Non-Smoking
Max Occupancy: 3 (2 Adults)
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Hair dryer
- Bathrobe
- Desk
- Private bathroom
- Slippers
- Satellite channels
- Electric kettle
- Wardrobe or closet
- Bottle of water
- Room service (limited hours)
- Daily housekeeping
- Premium bedding
- Turndown service
- Blackout drapes/curtains
- Separate dining area
- Free WiFi
- Down comforter
- Pillow menu
- Rainfall showerhead
- No rollaway/extra beds
- No cribs (infant beds)
- Bedsheets provided
- Free tea bags/instant coffee
- Laptop-friendly workspace
- LED light bulbs
- Toothbrush and toothpaste available
- Toothbrush and toothpaste not available
- Change of towels (on request)
- Change of bed sheets (on request)
- Desk chair
-
Classic Room, 1 King Bed, Corner
1 King Bed
215-sq-foot room with city views
Layout - Separate dining area
Internet - Free WiFi and wired internet access
Entertainment - 55-inch LCD TV with satellite channels
Food & Drink - Electric kettle, minibar (fees may apply), room service (limited hours), and free bottled water
Sleep - Premium bedding, a down duvet, a pillow menu, blackout drapes/curtains, and turndown service
Bathroom - Private bathroom, bathrobes, and a shower with a rainfall showerhead
Practical - Safe, iron/ironing board, and laptop workspace
Comfort - Fresh bed sheets (on request), fresh towels (on request), and climate-controlled air conditioning
Eco-friendly - Eco-friendly toiletries, recycling bin, and LED light bulbs
Need to Know - Housekeeping on request, toothbrush and toothpaste not available, no cribs (infant beds) or rollaway/extra beds available
Non-Smoking
Max Occupancy: 3 (2 Adults)
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Hair dryer
- Bathrobe
- Desk
- Private bathroom
- Slippers
- Satellite channels
- Electric kettle
- Wardrobe or closet
- Bottle of water
- Room service (limited hours)
- Daily housekeeping
- Premium bedding
- Turndown service
- Blackout drapes/curtains
- Separate dining area
- Free WiFi
- Down comforter
- Pillow menu
- Rainfall showerhead
- No rollaway/extra beds
- No cribs (infant beds)
- Bedsheets provided
- Free tea bags/instant coffee
- Laptop-friendly workspace
- LED light bulbs
- Toothbrush and toothpaste available
- Toothbrush and toothpaste not available
- Change of towels (on request)
- Change of bed sheets (on request)
- Desk chair
-
Suite, 1 King Bed (CEO)
1 King Bed
667-sq-foot room with city views
Executive Level - Executive Lounge access, light refreshments, and 2 hours of meeting room use (subject to availability)
Layout - Bedroom, dining area, and sitting area
Internet - Free WiFi and wired internet access
Entertainment - 55-inch LCD TV with satellite channels
Food & Drink - Coffee/tea maker, minibar (fees may apply), electric kettle, and room service (limited hours)
Sleep - Premium bedding, a down duvet, a pillow menu, blackout drapes/curtains, and turndown service
Bathroom - Private bathroom, bathrobes, and a separate bathtub and shower with a rainfall showerhead
Practical - Safe, iron/ironing board, and laptop workspace; rollaway beds (surcharge) available on request
Comfort - Fresh bed sheets (on request), fresh towels (on request), and climate-controlled air conditioning
Eco-friendly - Eco-friendly toiletries, recycling bin, and LED light bulbs
Need to Know - Housekeeping on request, no cribs (infant beds) available, toothbrush and toothpaste not available
Non-Smoking
Max Occupancy: 3 (2 Adults)
- Coffee/tea maker
- Minibar
- Safety deposit box
- TV
- Telephone
- Hair dryer
- Bathrobe
- Desk
- Private bathroom
- Slippers
- Satellite channels
- Electric kettle
- Wardrobe or closet
- Bottle of water
- Room service (limited hours)
- Daily housekeeping
- Premium bedding
- Separate sitting area
- Turndown service
- Blackout drapes/curtains
- Separate bathtub and shower
- Separate dining area
- Free WiFi
- Down comforter
- Pillow menu
- Rainfall showerhead
- No cribs (infant beds)
- Executive level room
- Bedsheets provided
- Free tea bags/instant coffee
- Laptop-friendly workspace
- LED light bulbs
- Toothbrush and toothpaste available
- Toothbrush and toothpaste not available
- Change of towels (on request)
- Change of bed sheets (on request)
- Desk chair
Guest Reviews
- jacquelinecJ1486KR (10/5): I like Pullman Shanghai - This is my first time to book Pullman in Shanghai due to the swimming pool and nice room service. Nice experience and very quality service
- CBJIMMY (10/5): uniquely located - Been staying here for several biz trips. Unique location with access to high speed train station, and not far from city centre. Bit old but classic, with ample amenities and a pool. Nice breakfast selections.
- tiffanytL3710CE (10/5): Awesome stay at Jingan Pullman Hotel - We were greeted warmly and checked in by Amy, who did such an awesome job in leaving a strong first impression to our stay. The housekeeping team also did a wonderful job in keeping and maintaining the cleanliness of the room. Great job team!
- camuche123 (10/5): Good option - Not far from Honqgiao airport and opposite train station. Good option. Staff is helptful. Lifts are too long to wait to go back to your room
- 804juliennea (10/5): 10/10 hotel - The rooms are spacious, the concierge is very friendly and helpful. This is my 3rd time staying here and everything in this hotel is very comfortable.
- S3686GBandyt (10/5): Place not very luxurious side but very conveniet. Allen cheng the concierge guy is very helpful - Room size is good . The concierge people are the best one . Allan cheng especially you can tell he works hard for all the hotel guests. From looking for parcels looking for addresses with not so much fluent of english he tried to help as much as possible to all the hotel guests. We stayed for total 7 nights he is always busty helping guests. Breakfast is chaos in busy time. Suppose they can have 2 section for People Who stays in executive floor to have breakfast in lounge area. This will be better as the downstairs floor is hard to find tables.
- rapeeponen (10/5): Perfect Family-Friendly Hotel - Our family had a wonderful stay at this hotel. The staff were friendly, helpful, and always ready to assist, which made our trip very comfortable. The service was fast and well organized, from check-in to daily housekeeping. Our room was clean, spacious, and suitable for a family stay. The hotel environment felt safe and relaxing for both adults and children. The location is very convenient, with easy access to transportation, restaurants, and nearby attractions. Overall, it was a pleasant and stress-free experience, and we would gladly choose this hotel again for our family trip.
- saktii (10/5): Good servoce and location - I stay 2 night in this hotel, the service from reception very good, get room upgrade, the lounge very good, food and drink my item.
- V1496BXandrews (2/5): A Just Don't Care Attitude - OK, so the welcome at this 5 star accommodation was OK, friendly enough but no one really knew what they were doing. The room, a CEO suite which I was kindly but unnecessarily upgraded to, was very, very old in styling - lots of dated wood panelling, flock wall paper and poor lighting. But it's only somewhere to sleep and let's face it, the hotel is not expensive. On the upside, breakfast is superb, recommend you book that in your stay. No, the big reason I write this review is the club lounge. If a lounge is important to you then do not book this hotel. The attitude of the staff is "I don't care" and boy do they make it obvious. They ran out of wine, beer, lemonade - basically everything and the only relpy I got from the "Club team" was a confused stare. So bad this my last visit to the Pullman and probably ny last chance for the Pullman Group too. By the way, I must exclude the door staff from this review, they were great.
- jacksonsW5236PE (10/5): Amazing stay, great safe location, first time visit to China - Can completely recommend staying at the Pullman when visiting Shanghai. It’s the perfect area to get around the city and located just by the metro and railway station. The staff are very friendly and professional and will make your visit even more pleasant.
- U8770YZlucat (10/5): Top choice for leisure and business travellers seeking convenient location - The hotel boasts an exceptional location, offering super convenient access to Shanghai Railway station and just subway station down straight the Hotel. It’s the top choice for any leisure or business travellers that want to visit Shanghai or the city arounds in Jiangsu province. The hotel is still classy even if a bit aged. Rooms unfortunately quite small but this is quite normal considering the location. Personnel are always super friendly and helpful, in general English proficiency should be improved. Food room service should be guaranteed also after 10:30 pm as many business travellers might come late. Pool unfortunately always too crowded due to other guests. One word of appreciation goes to Ms. Felicia that she had been always supportive during my various stays in this hotel in 2025, managing in a timely and efficiently manner all my requests. Overall I’m extremely satisfied of Pullman Jingan and I truly recommend to any traveller that is seeking strategic and convenient location to visit Shanghai and the other nearby cities of this amazing Province!
- Evian1983 (4/5): Beautiful hotel let down by false advertising - This is, in many respects, an excellent hotel. Many aspects are truly five-star. However, I am rating it only two stars due to false marketing and questionable business practices that undermined my stay. The Negatives 1. Misleading advertising I booked the CEO Suite specifically because it was advertised as having a jacuzzi tub — clearly stated on both the Accor and Pullman marketing materials. This is NOT true. The CEO Suite, and in fact none of the suites or rooms at this hotel, include a jacuzzi tub. When I raised this with staff, they admitted it was an error and said they would “inform people to update the marketing.” I also contacted Accor directly, but after several weeks, they have yet to respond. This level of misrepresentation is unacceptable for a five-star property. 2. Unauthorised payment practice The hotel charged my card a day before my arrival without notice. The charge appeared under the name of a restaurant within the hotel — Zhongya Restaurant — rather than the hotel itself. Initially, I believed my card had been compromised, as I hadn’t dined there. Upon inquiry, the hotel explained it was a pre-authorisation and that the restaurant was part of the hotel so they do not see it as an issue. However, there was no prior communication about this process, causing unnecessary stress and confusion. 3. Faulty room temperature control Our room was uncomfortably cold, and the thermostat did not work. When we called reception, we were told the thermostat was broken and were provided portable radiators instead. This should have been communicated at check-in, not discovered through discomfort. 4. Incorrect and misleading food labelling At breakfast, several food labels were inaccurate — for example, pork sausages labelled as beef, and beef sausages labelled as chicken. Vegetarian items contained meat, and pork items were sometimes placed alongside non-pork dishes. Even staff could not consistently provide correct information. For an international hotel hosting guests with dietary or religious restrictions, this lack of accuracy is unacceptable and potentially offensive. 5. Fitness centre shortcomings While the 24-hour gym is well-equipped, it lacked air conditioning, making it uncomfortably warm. The water cooler only dispensed lukewarm water, and no towels were provided. Additionally, some guests were using the gym without appropriate attire — even shirtless or in underwear — which raised hygiene concerns. Clear enforcement of dress and hygiene policies would improve the experience. 6. Limited wellness facility hours The sauna and steam room facilities were only open for about two hours daily, rendering them largely unusable for most guests. This severely limits the practicality of these advertised amenities. ⸻ The Positives Despite the above issues, there are many strong points worth mentioning: • Excellent location — just a one-minute walk from the metro and easily accessible via taxi or Didi. • Stylish and modern interiors — the hotel’s design is contemporary, and the CEO Suite itself was beautifully decorated. • Generous breakfast selection — offering both Western and Chinese options with plenty of choice. • Well-equipped gym — open 24 hours and includes a range of cardio, weight, and resistance machines. • Nice pool area — note that swim caps are required (available for purchase). The hot pool is pleasant, though its jets were not operational. • Innovative robot service — the delivery robots are a unique and fun touch, efficiently bringing requested items to your room. • Friendly and helpful staff — reception and concierge were consistently professional and accommodating. • Good executive lounge — provides snacks and drinks throughout the day and is well-suited for business travellers with its quiet work areas and meeting facilities.
- johnbO8913GB (6/5): Check In Slow - Firstly the check in at this hotel is always slow and inconvenient. Doesn’t have priority check In lane. Secondly don’t book in the Accor app. Nearly always cheaper on Trip
- Fab4travel66 (10/5): Definitely need an upgrade to the welcoming staff and at the food service. - The hotel is pretty big , to my point of view not as much international as I was expecting, the English language spoken at the front desk is it a bit poor. On the other hand the rooms on high floors are really cool and comfortable. I would like to underline my experience with the concierge service , Mr. Allan Feng is the most reliable and professional concierge I met in a few years. Always available to help with any of your questions and most importantly he sorts out everything punctually and efficiently. . Down sides , the food is horrible, buffet food 2 stars hotel quality , the lounge , even worse , empty fridges , very very basic selection of food and again , the quality is pretty basic. A big + to the gym , that is very well equipped and large dimensions. Honestly, would not be back if going to Shangai again .
- Coastal41693537045 (10/5): Felt Like Home Thanks to Felicia - I had a wonderful stay at this hotel! The room was beautifully designed, clean, and very comfortable — everything was arranged thoughtfully, making me feel completely at home. The location is also excellent, just a short walk from the train station, which made it super convenient to explore the city and get around easily. What really made my experience special was the warm and professional service. I would especially like to thank Felicia for her outstanding assistance. She was always smiling, patient, and willing to go the extra mile to help with anything I needed. Her kindness and dedication truly made my stay memorable and pleasant.
- 423PaoloT (10/5): Hotel is very well located, good value for money, very good service. Thanks to Dario for his help in our staying. I hi g - Very good hotel, top location, very good value for money. Special thanks to Mr Dario Amendola who gave us the right suggestions for a happy and safe staying in Shanghai. I highly recommend to ask for him and his suggestions. Paolo from Milano
- Po Lun (8/5): - clean room
- Y950SIfrankg (10/5): Great Shanghai Stay - We spent four nights at the hotel during a family holiday (2 adults and 2 kids) and stayed in a spacious suite with a decent view and a sofabed that worked perfectly for the kids. Although our original bathroom wasn’t clean, the manager quickly upgraded us to another suite, which we truly appreciated. Breakfast was a buffet offering a wide selection of both Chinese and Western dishes. The lounge was peaceful and relaxing, and the pool and amenities were excellent—we used them every day. Communication was manageable as an English speaker, though my wife’s Chinese definitely helped. The location was ideal, situated right above a metro station, and just a short five-minute walk to the train station, which made our departure especially convenient. Booking with points made the stay great value for money. One final thoughtful touch: we left behind a piece of clothing, and the manager kindly offered to forward it to our next destination. Overall, a fantastic stay.
- thosuandisland1987 (10/5): Family friend, central hotel - Thankful to have stayed in Pullman Shanghai Jing An. Location is prime, staff were warm and friendly (esp the front lobby colleague from Italy), and we thoroughly enjoyed ourselves in our short stay in Shanghai.
- Mark (8/5): Very convenient hotel close to Shanghai station - I stay here several times per year. I need a train ride from Shanghai to Huaian and the Pullman hotel is very close to the train station. Rooms are nice, breakfast is nice, and the restaurant has good options for dinner as well if you don't feel like going out. Bathrooms have a great waterfall shower head, one of my favorite things after a 13 hour flight is a good shower. Aside from being close to the train station it's just a good location in general with lots of options to do things. It's my go to when travelling from Seattle to Huaian, and I will be back in the future.
- L6331GWalexf (10/5): Perfect hotel and stay in Shanghai - This hotel is a great example of the Accor brand. The hotel is optimally located, with a beautiful lobby and excellent courteous staff that fully recognize status. I enjoyed my stay, and found the room and hotel to be so accommodating I changed my travel plans and extended my stay. However, I did find the restaurant pricing to be nearly 10x that of any place outside. But that's nearly a given for a hotel restaurant these days and easily rectified by walking outside.
- Joanne (10/5): - Very nice hotel staff is very friendly and the service is fantastic would definitely stay here again
- 585grk (10/5): Really recommend this hotel👍🏻👍🏻👍🏻 - On my 2nd time staying here, still as pleasant as last year. The rooms are clean, almost dust free. Cleaning service was quick & efficient. Lobby is just fragrant & lovely with beautiful fresh flowers to make the ambiance more natural & lovely. The staffs are fluent in English, such a big plus. Polite & helpful. (I really wish all Accor hotels have proficient in English as requirements). I tried the breakfast, super good, am satisfied with the variety of choices & the food Tasted delicious 👍🏻 Location wise, not the most center but I really love it. Metro is literally outside of the hotel. Train station to go other cities is 5minutes walk! (Downside is when it’s raining & you have a large suitcase, can’t get any taxi or underpass to go through. You will have to go down stairs by metro underpass. Thanking the concierge as he was very helpful to help us book taxi to our next destination as well. The only downside? Wish there were more promotions for staying longer nights. 😆 And maybe, perhaps, a bidet for the toilet? Other than that, the hotels are great to stay in. Had such a good rest, great experience for both me & my family. We had decided to book this hotel for our next trip to Shanghai ☺️
- 788meic (10/5): Good - It is fast. nice and friendly service at reception . And hotel location is great to access. And we get the room upgrade as well.
- Nomad00052111622 (10/5): Great Stay :) - Staff were really friendly and helpful! Check in was smooth and rooms are clean and spacious! I really enjoyed my stay here ~ It is quite near central area as well so plenty of food options! Will definitely come back here when visiting Shanghai :)
- Connector51392522465 (10/5): Great hotel and staff - Amy jin was very helpful and helped us throughout the stay. Hotel is beautiful and we'll located. Definitely recommend.
- Wongkuong (10/5): GREAT - This stay at Pullman Jing'an was a great experience! As a first-time visitor to China, I was a little worried about language communication, but the front desk team's English communication skills were perfect. From check-in to answering travel questions, they were patient and meticulous, and there was no barrier to communication throughout the whole process. This thoughtfulness instantly eliminated my anxiety! The hotel is in an excellent location, and the surrounding transportation and shopping are very convenient. Although the facilities in the room are a little old, they are clean and tidy, and the bedding is comfortable, which does not affect the experience at all. I especially want to praise the breakfast, which has a rich selection of Chinese and Western styles, and you can taste the authentic Shanghai flavor! If you want to find a hotel that is friendly to foreign tourists and has thoughtful service, this is definitely the best choice. I will stay here next time I come to Shanghai!
- todayr2025 (10/5): The incomparable stay experience - The incomparable stay experience, especially the service at the front desk, although the hotel facilities are a bit old, but the attentive service of the service staff deeply touched me. It adds a beautiful scenery to this old hotel. I am also very satisfied with the trip to Shanghai.
- gfshen (10/5): Great location and nice service! - The rooms are a tiny bit small with the bathroom probably needing a light renovation to match the technologies found in other Chinese hotels. The sound isolation for the windows in the room also leaves something to be desired. However, the location is fantastic being literally steps away from the metro station exit and across the road from the train station. The front desk, catering and cleaning staff are all professional and speedy with their service. Breakfast was quite tasty as well. I would consider staying at this hotel next time I'm in Shanghai!
- U8770YZlucat (4/5): Not recommended. Pool destined for training courses. Not fair at all! - Strategic location, the best in Shanghai being in front of the railway station and by having the metro just behind the corner. But the level is not for a Pullman hotel in terms of rooms spaciousness, breakfast quality and other facilities like gym. One very disappointing aspect is that the pool is always full of trainers and trainees that is not fair for guests that wants to enjoy the time there. Today there were almost 20 people in a 20 meter long pool. Pullman SHALL stop allowing courses in a pool for paying clients! This is unacceptable.
- Inspire06121574046 (10/5): Pleasant stay, service is good! Highly recommend. - I want to give a big shoutout to Allan for his exceptional service! 🙏 During my family holiday trip in Nov 2024, I had accidentally left a parcel behind and totally forgot about it. To my surprise, Allan proactively contacted me and followed up closely to make sure I could retrieve it. His dedication and attention to detail really touched me. He didn’t just do his job, he went the extra mile. Thanks to him, I’ve safely received my parcel! 🎁 Super thankful and impressed by such responsible and thoughtful service. People like Allan make the experience so much better — truly a gem! 🌟 Highly recommend! 👍
- Huifang (10/5): - I thoroughly enjoyed my stay in this hotel. Initially I had a problem with some reno noise outside of the window. The staff helped me upgrade my room into a better room on the 15th floor. The location was really convenient. It took me 10 minutes to jump onto my train from the hotel on the day of my departure. Last but not the least, the staff were really attentive. I really appreciated the help from Tina and her team. I would recommend this hotel to travelers who is after a comfortable stay in Shanghai with great customer service and convenience of location. :)
- Sijia22 (10/5): First Stay Good, Second Stay Wonderful - We stayed twice at the Pullman Shanghai Jing An over a 12 months period and enjoyed both stays. We stayed in the Executive Suite both times with the sofa bed and it was perfect for our family. Food and beverage in the Executive Lounge and in the breakfast restaurant had a nice variety. I believe it even had smoked salmon which is not common in Mainland based hotels. Biggest advantage of the hotel is definitely its location. One minute walk to the metro station connecting lines 1, 3 and 4. It’s also right across the road from Shanghai Railway Station, so you can literally get to Suzhou faster than going to Pudong Airport. Accor Plus and Platinum loyalty benefits were all well recognised during our stays. Special thanks to the nice front desk assistant manager Amy (Jin Qiu) for quickly resolving issues during our first stay and then making perfect arrangements during our second stay, even when she was on annual leave. Superb service thet went above and beyond my expectations. The hotel is really value for money and with such friendly staff, we hope to be back again soon!
- alicezI4706TF (10/5): Nice and clean - Good experience, I really enjoyed the stay with you It’s nice and clean and good looking hotel. Sleek receptions and good combination I really enjoyed Will come back next time I quite like this hotel Next time I will come back So enjoyable I love it
- mistermark8 (6/5): Solid, Executive-Focused Stay — Nothing Spectacular, Nothing Disastrous - My stay at the Pullman Shanghai Jing’an was solid and aligned well with the brand’s executive-focused positioning — nothing overly special, but nothing problematic either. As an Accor Plus Platinum member, my status was recognized, and I was upgraded to an Executive Room. While I appreciated the gesture, I was honestly disappointed that no suite was offered — especially since I checked the app and full suite availability was showing for my weekday stay. It felt like a missed opportunity for better recognition. The Club Lounge was nice — not extravagant, but efficient and comfortable. The staff were attentive and professional, though none stood out enough for me to remember names. It got the job done, no fuss, no frills. The room itself was actually a pleasant surprise — while small in size, it was beautifully appointed with luxurious design elements and thoughtful touches. The bedding and pillow menu were fantastic, ensuring a very comfortable sleep. Definitely one of the highlights of the stay. Breakfast was good, though the egg station staff weren’t particularly engaged or attentive during my visits. Again, not a complaint — just nothing memorable. The gym was in good shape, and although the sauna was unfortunately closed during my stay, the facilities otherwise felt well-maintained. The spa, however, was significantly overpriced — even the hotel staff discreetly acknowledged better value could be found just steps away. It might be time for Pullman to reconsider that vendor relationship. I did like the privacy and security of the hotel — it caters mainly to Chinese professionals and international business travelers, which I found created a very calm and professional environment. Security checks for drop-offs and visitors were thorough, which at first felt excessive, but made sense in the bigger picture of guest safety. The elevator system, however, was painfully slow — tolerable on a quiet weekday, but I can only imagine the delays during high occupancy weekends or events. That’s definitely an area in need of an update. All in all, Pullman Jing’an does what it’s meant to do — offer a polished, business-ready experience in a central location. No major complaints from me, but also nothing that stood out as a “wow” moment. If you’re looking for a functional, professional stay with just the right amount of comfort and privacy, this property fits the bill.
- Xuehan (10/5): - The hotel has a very convenient location—right outside is the high-speed railway station, and it’s also connected to Metro Line 1. It’s close to several famous attractions in Shanghai. The hotel service is excellent. I left something behind after checking out, and the front desk helped send it to me. I’ll definitely choose this hotel again next time I come to Shanghai.
- Candy (6/5): Average stay, not worth the 5* - I think it was average. The location is near the Shanghai train station but the traffic is so busy all the time due to the same reason. There are limited choice of things to do or shop nearby. Service is ok, bellboys are there for show and do nothing. Good view from the executive room!
- susannebR1237AO (10/5): My solo stay in Shanghai’s best hotel - The Pullman Shanghai Hotel was an excellent choice in my hotel choice. The location is convenient with the metro right next door and the Shanghai train station Across the street. The staff here was beyond expectation. They helped me every way with all my issues including internet issues, transportation and guiding me in my travel itineraries in the city. The front desk was very attentive polite and were always smiling!
- Worldtraveller1784 (8/5): Good location - Hotel has a good location. Located near a metro station, which is connected to lines 1, 3 and 4, and a railway station for the bullet train. Room is sufficiently large and the breakfast offers more than enough choice. Executive lounge is also nice, but unfortunately there was little selection of drinks. There wasn't even Tsingtao beer, but there was downstairs in the bar.
- scott_inglis (10/5): Convenient location, great service and very good breakfast. - We had a great stay at Pullman Shanghai Jing’an. The hotel is well located, with easy access to the metro system and just a short walk to Shanghai Railway Station, making it super convenient for getting around the city and beyond. Breakfast was very good, with a wide selection and attentive service. The staff throughout the hotel were excellent, and we especially appreciated that Accor ALL loyalty was fully recognised, a refreshing experience compared to other properties in China. Our room was clean, spacious, and well-equipped, offering everything we needed for a comfortable stay. Although we didn’t use the gym or pool, it was nice to know those facilities were available. The executive lounge, while not extensive, was very good, offering a quiet space to relax with decent refreshments. Overall, this is a solid choice in Shanghai, combining comfort, service, and convenience with proper recognition of loyalty status. We’d happily stay again.
- Ling (10/5): nice hotel - Recently stayed at Pullman Shanghai Jing A was excellent. The location is perfect, the hotel is elegant (5 stars), the room is clean and spacious, and the hotel staff is nice and helpful.
- Simontravels1980 (6/5): Small rooms and no bar! - Stayed here for a long weekend over new year! First travel tip!!! Don’t go to shanghai for new year! They don’t do anything. 300,000 people on the Bund and midnight came and went without fanfare. Hotel was in a difficult location. Although having the metro next door is handy but you have to get it everywhere. We checked out early in the end and found another hotel nearer. Rooms are so very small but bathrooms are ample size! No iron or hair dryer which is annoying. Also nowhere to put your case! I had mine in front of the bathroom door. It was ok. Could serve a purpose but not for the leisure traveller.
- gorzila (6/5): Average stay in a 5 Star Hotel - Room was stuffy and warm as the air conditioning system is not working. After checks with the staff, was told that they are drawing the outside air into the room instead due to the cold weather. But on the day when we checked in, the weather in Shanghai was actually turning warm with average of 27 degree celsius. My room had free breakfast entitlement due to Platinum Membership Status but every morning when I went to the restaurant, I was told that I do not have free breakfast for my room. After checks and verification, the staff finally realize their mistake and allow me in to take the breakfast. This happens every morning and I have to go thru the checks and verification again before I was allowed into the restaurant. On the last day, it happens again and in the end they make me sign the bill for the breakfast. During check-out, the front counter had to waive off the charges after checking thru my account and realize I am entitled to free breakfast entitlement. Too much commotions to start the day everyday!
- germangB6322UV (10/5): Excellent service - Quick check in. Fiery friendly personnel. I forgot my bag at the taxi and at the reception in Miss Felicia go through all details and help me to find it!!! So happy!! Ps: breakfast is amazing, lot of western options and good coffee. I will def come back
- CheongKamHoe (8/5): Staff made my day! - I had a 2 night stay at this property. Apart from the property showing her age and the room being a little warm given that hotels in Shanghai practise no air conditioning during winter, this hotel has got a few gems. At breakfast, I asked for a barista coffee and a staff named Mia brewed me a perfect one without hesitation. Her readiness and attentiveness saved my day for someone who is totally new to a vibrant cosmopolitan Shanghai. Following that, Ms Apple Tao and Ms Gloria were two brilliant gems. I sincerely hope that the management would give them a credit to what they are doing. The staff are fabulous who could make up for some of the shortfalls for what the hotel is presenting. The afternoon tea selection at the lounge is considerably good as well as the evening cocktail spread. Room wise, I received a room that being a little smallish which has nothing to shout about for a Pullman. Last but not least, the hotel is right smack located near to the train station and Metro station.
- chong koon alvin (10/5): - Good
- kohsy2018 (10/5): Comfortable stay and excellent location. - Pullman Jingan is located next to an MRT and opposite the Shanghai Railway Station. It is surrounded by restaurants and shops. The rooms were clean and comfortable. Breakfast spread was good. We enjoyed excellent service from front desk, Amy Jin who helped us by providing good information and also helped with our luggage upon checking out. Thank you.
- luicheeseng (10/5): Excellent stay - Close proximity to the metro station within 5 mins walking distance. Hotel room is a bit small but well furnished and comfortable. Front desk staff Felicia was polite and pleasant during check in. Has an excellent equipped gym which is available 24 hours for hotel guests. Overall a very pleasant stay
- AndrewSantoso (10/5): Very strategic location and near MRT - Pullman Shanghai Jingan is strategically located because it is very close to MRT Station Shanghai Railway Station Red Line and very close to Nanjing Road with only one transit. Check-in was smooth, immediately given the key and asked for a deposit of 1000 rmb. The hotel has a rather dark nuance and is dominated by brown color. As Accor Plus Platinum members, we were given lounge access, late check-out at 2 pm and our room was upgraded to an executive room with a view of the main road. The room is also not too spacious and feels crowded with chairs and work desks, lounge chairs, mattresses, large TVs. King-sized bed with 4 pillows. It is a bit difficult to open 2 suitcases in the room. The floor is carpeted so it is comfortable. A plate of fruit and 2 bottles of Perrier sparkling water are provided. For mineral water, 2 bottles are provided and can be added for free (don't worry, in China the price of water is the same as in Indonesia, only 3 thousand - 4 thousand). Royal Tea Time brand tea with 4 types of tea and Douwe Egberts brand coffee. The bathroom is also rather narrow and long with a narrow shower area too. The closet is placed near the window with city view. Towels provided are 2 body towels, 2 hand towels and 2 face towels. Amenities use a dispenser model with the C.O. Bigelow Standard Pullman brand. The shower also has a rain shower. For facilities, they are in a separate building from the room so if you want to go to the facilities, you have to move to the elevator via the lobby first, there is a swimming pool, jacuzzi, gym, and spa. For swimming pools in China, you are required to wear a head covering. The Executive Lounge has afternoon tea and evening cocktails. For afternoon tea, there is a choice of canapé cakes, nuts, cookies, salad, fruit. For evening cocktails, there are fried rice, vegetables, pizza, onde-onde, beef muscles, fried pork, tripe, and eel. Other menus include salad, cold cuts, cheese. On the second day they even provided sauce dishes with crab meat (for the famous Shanghai crab noodles) The breakfast menu is considered very delicious for the Pullman class and has many variations. There are: 1. coffee, juice, salad, cheese, compote, cold cut, fruit, noodle station, dimsum, porridge 2. Vegetables, fried rice, cakue, kuotie, bread, eggs, oatmeal, tofu soup, potatoes 3. Cauliflower, tomato, baked bean, bacon, broccoli, sweet green bean, sauteed mushroom 4. Pork sausage, chicken sausage, waffle, pancake, bread butter pudding, various breads. 5. Egg tart, muffin, pastry, yogurt, cereal
- kim23122024 (10/5): Great Services - Holiday seasons wonderful ceo room and great breakfast, all is perfect, service perfect awesome 100%
- Yaofang (10/5): - A bit hard to find even though it’s close to the metro. You have to go out from the right exit or you’ll have to make a big detour
- Michael (10/5): - Great spot near the Train Station
- Chen (10/5): - I enjoyed my stay. The friendly staff, convenient neighborhood and delicious breakfast left me a great memory in Shanghai
- James (10/5): - It was very clean and the staff were very professional. Everything was pretty fancy and it was a very upscale experience, yet not that expensive. I really enjoyed my stay. I can’t think of anything I disliked. Some of the staff can’t speak English, but that’s all over Shanghai.
- Verified traveler (10/5): - amazing stay, location great for travel
- Jackie (2/5): - We did not get a chance to use it on Mar 7 because the booked date was wrong． It should be Feb 7 instead of Mar 7. We tried to talk with hotel manager on Feb. 7 for change or get some credits，it was rejected，The hotel asked us talk to Expedia but we can not reach it in china. We have to pay full price for the Feb 7． Before Mar. 7，we go there to negociate again，hotel still refuses to give us credit. Since we paid for March 7 via Expedia， hotel got the payment，it should be give customer some credit or refund if there is a date issue especially there is a full month gap，
- DIDIER (8/5): - Good but need to improve restaurant
- Verified traveler (10/5): room and pool and bkfst is good - it good go that.. recommend a high much
- Michael (10/5): good - nice all is right
- Verified traveler (6/5): Pullman 2018 5stars, Pullman 2023 3 stars - The pool was closed. They did not have it open or available during the stay. They refused to let us use it and they did not tell us when we checked in that the pool was not open. Also, the breakfast was average at best. Two years ago I stayed here and it was the best place in Shanghai but today half of it was closed: no pancakes, no bread pudding, coffee was not hot, and the milk was watered down. No room servie was available, During these times, they shoud hire a lifeguard so guests can swim and have their normal menu for lunch. We would have extended and stayed 1-2 more days but the quality of stay and food was not the way it used to be. On their menu , they said they had no "steamed rice" or "spaghetti" , common foods and items they had before 2019. Even when requested, they ignored me when I asked for basic things. the only good thing was they gave me a toothbrush, but they should have offered a refund upon check in becaus the pool was closed, just suggest they get a foreign worker there, to have some basic standards.
- Meishen (10/5): - 非常棒的酒店，服务一级棒，入住当天直接帮我把行李推上楼，退房的时候也帮忙拿行李，可以免费寄存行李，地理位置很好，就在上海站对面，周围吃的也很多。
- Parras (10/5): Second visit. And there will be more! - Second time starting at this hotel. Would come back here again without question. Recommended. Upgraded this time without even asking!! Service from the staff is great. Breakfast lovely. N
- Verified traveler (10/5): Good place - Pool was ok , Breakfast was great. This pullman has a better breakfast than the Pullman South Shanghai one, just more choices and food tasted fresh. Walking distance from train station and 7-11 is right next door if you need to buy something.
- Verified traveler (10/5): - Great location. Located close to metro. Great food close to the hotel. Good breakfast included.
- Ming Hooi (6/5): Can’t Believe it is Accor.... - Service level is far below expectations when check in. Luckily the lady do the cleaning has try her best to accommodate for all the services. Smoking smell when we walk in to the room despite we requested non smoking room. Construction activities during the time which very disturbing.
- Verified traveler (8/5): - Location is great. Tap water running level in bath room is too low.
- Verified traveler (8/5): - i like the location and very near metro.station. kids stay for free but bed was too small.its only good for 2 people
- PGC (6/5): - Overall, the property was better than I expected based on a number of reviews I read. Room (I was in a king room on the 22nd floor) was a good size, and bed was very comfortable. There was street construction outside, but the noise was not terrible at night (and, in any event, if was certainly beyond the control of the hotel).
- Cheng Joo (8/5): - Was very happy with my stay especially I was served by Kris at the restaurant who is very pleasant and caring toward my guest and I. Hotel room is comfortable and location is very convenient.
- Joanne (8/5): Great Location - It was amazing! Love the location. Walking distance to Shanghai Railway Station, it's so convenient if you plan a day trip to Suzhou or other cities. MRT just next door less than 1min walk. Plenty of convenient stores & restaurants nearby.
- Verified traveler (10/5): - This hotel is conveniently located near the Shanghai High Speed Rail station. Only a 5 min walk to the station
- Verified traveler (10/5): - This hotel was beautiful, from the lobby, right down to the bed. The staff were very helpful and we enjoyed every moment of our stay here.
- Winnie (8/5): - This property is a bit dated but kept in a reasonable condition. It’s worthwhile to stay on the executive level with more space and access to the club amenities. Overall staff are friendly and try to be helpful. The downside of this hotel is its location, not convenient for any foreign visitor, it’s not easy to walk around the property, and with no easy assess to shops. This area of old Shanghai train station has been continuously undergoing road and subway renovations for many years without any sign of completion, which is uncommon in China. Noice from the construction can be heard throughout the night.
- Verified traveler (4/5): - Property looks very old or poorly maintained. Room was large but no window in bedroom and then very large window in bathroom. Bedroom was very dark. No hot water for shower in morning. Sink I. Bathroom didn’t drain. Carpets were extremely dirty.
- Verified traveler (2/5): - 服务没之前好！停车另外收费，早餐也没那么多选择了，而且现在不提供牙刷和一些应用品。。。。。。。。。。。。。。。。。。。。。
- Thomas (10/5): - Quick check in process, staff spoke good english. Overall hassle free and pretty good experience
- Verified traveler (4/5): - Service was bad
- Boon Lim (10/5): Business stay - Great hotel and value for money
- Karen (8/5): Room not clean - Everything was good except cleanliness in the room. I had to kill a bug with blood on the bathroom floor. And there were ex-guest hair on the vanity top.
- Mason (10/5): Xhina stay - Nice food and nice room.
- Douglas (10/5): - Our room was very clean, comfortable, and well kept. Breakfast was excellent. The hotel location was great being close to the Shanghai Railway station, and the subway system. Many restaurants were located near the hotel.
- Verified traveler (10/5): - Great location near train station and metro. Good breakfast, Helpful staff. Good sized rooms and great shower. C.O. Bigelow toiletries are very nice.
- JT (8/5): - Clean. Staff were friendly. Overall happy with stay
- Parras (8/5): Nice hotel. Works for a 1-night stay - Nice enough hotel. Pillows far too soft for my liking despite having expressed preferences on the Accor Hotels app prior to arrival. Convenient location just outside Exit 5 at SH Railway Station. Decent sized rooms, reasonable enough price for SH city center. Did the job nicely!
- Verified traveler (8/5): - Good location
- Junel (10/5): - Stone throw from both Shanghai Train Station and Metro Station. Friendly staff that helps you get taxis when needed. Hotel is clean and modern and spacious for the price. Will be back again!
- Verified traveler (6/5): - I have been staying here for many years, from before it became a Pullman. This visit was extremely disappointing. The concierge at the door was missing frequently which left you wondering where to go for help. The front desk only tried to call someone. The buffets for breakfast and for dinner were mediocre to bad. The temperature of the food was mostly cold and unappetizing. The executive lounge staff is poorly trained and left you with the opinion that they could care less if you were there. In the mornings 06:30 someone would arrive at exactly 06:30 and then begin to prepare the space. The food in the lounge was just out of the refrigerator and the range and offerings of beverages was sub-par anything I have ever experienced. Based on this visit I will be staying somewhere else in Shanghai which is sad since it is so convenient to the train station. They have the perfect location and yet they make you feel not welcome or appreciated
- Verified traveler (4/5): - Smelly washroom
- Ed (10/5): - Vincent the concierge was very helpful and informative. The only complaint was the pillows were too soft. Overall a great stay.
- Verified traveler (10/5): - pros: location close to subway anf train station, close to shopping mall and place to eat and is a nice hotel and affordable. cons: breakfast is expense, but have many great options to eat walking from the hotel Pullman Jing’an its a great hotel to stay.
- Verified traveler (10/5): - The property, staff and breakfast was excellent. The location is next to train station. Great hotel for the price.
- Verified traveler (10/5): - Great breakfast variety and quality; I particularly enjoyed the soup station where you could select your own soup ingredients and they would make the soup on the spot. Room design for a superior room was fantastic with high ceilings, a concealed walk-in bathroom and window office desk. Room was cleaned/tidied daily in an efficient manner and disposables replaced promptly. There was also a cave light. Pay TV channel choice was decent and included access to HBO.
- Verified traveler (10/5): - Service is Good. The hotel room is clean ang large. Also near the subway that make easy to go outside
- Verified traveler (6/5): - Check in was painfully slow. I asked about being a Expedia Gold Member and was rudely told. “We are not Expedia, we have nothing to do with Expedia. That is only if we have availability”. A simple, we’re fully booked would have been fine.
- Verified traveler (8/5): - hotel is located to city area, have good access to public/private transport.
- kee poh (8/5): Room for improvement - 1. Fruit flavoured yoghurt used to be part of the breakfast spread. Now, only plain yoghurt is offered. I'm not sure why. 2. The oat meal in the breakfast spread is prepared and served cold - no diner seems to take well to cold coat meal. I have had to request for the oat meal to be heated up every morning. Perhaps the restaurant can provide hot oat meal instead. 3. There are 2 sets of lights on the left and right of the mirror in the vanity section of the bathroom that do not light up, rendering the bathroom dim and I have stayed in different rooms for November and December and it remains the same. 4. The size of the superior room and the deluxe room are the same - the hotel has confirmed that to me. Yet on hotels.com, the rate of the deluxe room is higher than the superior room. This is misleading. 5. The hotel should indicate the nearest metro on its website which is the Shanghai Railway Station, Line 1 Exit 5. Hotels.com should also indicate that - the exit makes a huge difference in travelling distance especially when one is carrying luggage.
- Verified traveler (10/5): - Convenient location, clean room and good facilities. We've enjoyed our stay.
- Verified traveler (6/5): - They had problems with my credit card, the concierge took my bags to my room and complained in chinese I didn't give him any tips. The room was good tho. The location is convenient but very terrible views from the rooms. The hotel is surrounded by old buildings.
- Liliana (10/5): - The room was spacious and it had the most comfortable bed that we slept in.
- Verified traveler (8/5): - Nice helpful staff. Always available when needed.very good location with easy access to the transport and many good restaurants around .
Photos
