Sheraton Grand Shanghai Pudong Hotel & Residences
Location: No 38 Pujian Road, Shanghai, Shanghai, 200127, Shanghai, CN
Star Rating: 5 Stars
Property Type: Hotels
About this Property
Experience the ultimate blend of luxury and convenience at Sheraton Grand Shanghai Pudong Hotel & Residences, your perfect getaway in the heart of Shanghai.
Recreational Retreat
Indulge in relaxation with our indoor pool, soothing hot tub, and rejuvenating sauna. Perfect for unwinding after a day of exploring the vibrant city.
Culinary Delights
Savor a variety of dining options at our three restaurants or opt for personalized 24-hour room service. Don't forget to unwind at our stylish bar/lounge with your favorite drink.
Business and Events
With over 16,000 square feet of event space, including state-of-the-art meeting rooms and a business center, we cater to your professional needs in style.
Don’t miss the chance to enjoy an unforgettable stay—book your escape at our luxurious hotel today!
Important Information
- The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
- No pets and no service animals are allowed at this property.
- This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
Policies
Check-in: 03:00 PM - 12:00 PM
Check-out: 12:00 PM
Amenities & Facilities
- Meeting rooms
- Fitness facilities
- Express check-out
- Comprehensive recycling policy
- No single-use plastic stirrers
- Free WiFi
- 24-hour front desk
- Terrace
- Garden
- Luggage storage
- Express check-in/check-out
- Sauna
- Concierge service
- Wheelchair accessible
- Steam room
- Elevator
- Fitness facilities
- ATM/banking
- Gift shops or newsstand
- Shopping on site
- Conference space
- Breakfast available (surcharge)
- Television in common areas
- Safe-deposit box at front desk
- Multilingual staff
- Free newspapers in lobby
- Porter/bellhop
- Express check-out
- Limo or town car service available
- Marina on site
- Meeting rooms
- Smoke-free property
- Wedding services
- Express check-in
- Tours/ticket assistance
- Free wired internet
- Wheelchair accessible parking
- Braille or raised signage
- Free self parking
- Pool sun loungers
- 24-hour fitness facilities
- Housekeeping on request
- Ballroom
- Banquet hall
- Recycling
- Wheelchair-accessible van parking
- Wheelchair-accessible spa
- Wheelchair-accessible pool
- Wheelchair-accessible fitness center
- Wheelchair-accessible on-site restaurant
- Visual alarms in hallways
- Well-lit path to entrance
- Stair-free path to entrance
- Vegetarian breakfast available
- Double-glazing on all windows
- Energy-saving switches
- Comprehensive food waste policy
- Vegan menu options available
- Vegetarian menu options available
- Comprehensive recycling policy
- No single-use plastic stirrers
- Accessible shuttle
- No accessible shuttle
Rooms Available
-
Superior Room, 2 Twin Beds, Garden View
2 Twin Beds
452-sq-foot room with garden views
Relax - In-room massage available
Internet - Free WiFi
Entertainment - 32-inch HDTV with satellite channels
Food & Drink - Coffee/tea maker, minibar (fees may apply), electric kettle, and 24-hour room service
Sleep - Premium bedding, a down duvet, blackout drapes/curtains, and bed sheets
Bathroom - Private bathroom, deep soaking bathtub, and separate shower with a rainfall showerhead
Practical - Laptop-compatible safe, free newspaper, and iron/ironing board; rollaway beds (surcharge) available on request
Comfort - Climate-controlled air conditioning and daily housekeeping
Accessibility - Low-height electrical outlets in bathroom, portable bathtub seat, wheelchair-accessible doorway width (inches): 79, grab bar near toilet, wheelchair accessible, transfer shower, visual fire alarm, lever door handles, height-adjustable showerhead, wheelchair-width doorways, and toilet grab bar height (inches): 39
Eco-friendly - Energy-saving switches and recycling bin
Need to Know - Housekeeping on request, toothbrush and toothpaste not available
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Minibar
- TV
- Telephone
- Hair dryer
- Bathrobe
- Desk
- Private bathroom
- Slippers
- Satellite channels
- Interconnected room(s) available
- Electric kettle
- Wardrobe or closet
- Bottle of water
- Transfer shower
- Wheelchair accessible
- Free newspaper
- Daily housekeeping
- Hypo-allergenic bedding available
- Room service (24 hours)
- Premium bedding
- Blackout drapes/curtains
- In-room massage available
- Separate bathtub and shower
- HDTV
- Free WiFi
- Down comforter
- Deep soaking bathtub
- Rainfall showerhead
- Bedsheets provided
- Restaurant dining guide
- Portable bathtub seat
- Lowered electrical outlets in bathroom
- Height-adjustable showerhead
- Visual fire alarm
- Lever door handles
- Wheelchair-width doorways
- Toothbrush and toothpaste available
- Toothbrush and toothpaste not available
- Energy-saving switches
-
Executive Room, 1 King Bed
1 King Bed
452-sq-foot room with city views
Relax - In-room massage available
Internet - Free WiFi
Entertainment - 32-inch HDTV with satellite channels
Food & Drink - Coffee/tea maker, minibar (fees may apply), electric kettle, and 24-hour room service
Sleep - Premium bedding, a down duvet, blackout drapes/curtains, and bed sheets
Bathroom - Private bathroom, deep soaking bathtub, and separate shower with a rainfall showerhead
Practical - Laptop-compatible safe, free newspaper, and iron/ironing board; rollaway beds (surcharge) available on request
Comfort - Climate-controlled air conditioning and daily housekeeping
Accessibility - Low-height electrical outlets in bathroom, portable bathtub seat, wheelchair-accessible doorway width (inches): 79, grab bar near toilet, wheelchair accessible, transfer shower, visual fire alarm, lever door handles, height-adjustable showerhead, wheelchair-width doorways, and toilet grab bar height (inches): 39
Eco-friendly - Energy-saving switches and recycling bin
Need to Know - Housekeeping on request, toothbrush and toothpaste not available
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Minibar
- TV
- Telephone
- Hair dryer
- Bathrobe
- Desk
- Private bathroom
- Slippers
- Satellite channels
- Interconnected room(s) available
- Electric kettle
- Wardrobe or closet
- Bottle of water
- Transfer shower
- Wheelchair accessible
- Free newspaper
- Daily housekeeping
- Hypo-allergenic bedding available
- Room service (24 hours)
- Premium bedding
- Blackout drapes/curtains
- In-room massage available
- Separate bathtub and shower
- HDTV
- Free WiFi
- Down comforter
- Deep soaking bathtub
- Rainfall showerhead
- Club level room
- Bedsheets provided
- Restaurant dining guide
- Portable bathtub seat
- Lowered electrical outlets in bathroom
- Height-adjustable showerhead
- Visual fire alarm
- Lever door handles
- Wheelchair-width doorways
- Toothbrush and toothpaste available
- Toothbrush and toothpaste not available
- Energy-saving switches
-
Premier Room, 2 Twin Beds
2 Twin Beds
452-sq-foot room with city views
Relax - In-room massage available
Internet - Free WiFi
Entertainment - 32-inch HDTV with satellite channels
Food & Drink - Coffee/tea maker, minibar (fees may apply), electric kettle, and 24-hour room service
Sleep - Premium bedding, a down duvet, blackout drapes/curtains, and bed sheets
Bathroom - Private bathroom, deep soaking bathtub, and separate shower with a rainfall showerhead
Practical - Laptop-compatible safe, free newspaper, and iron/ironing board; rollaway beds (surcharge) available on request
Comfort - Climate-controlled air conditioning and daily housekeeping
Accessibility - Low-height electrical outlets in bathroom, portable bathtub seat, wheelchair-accessible doorway width (inches): 79, grab bar near toilet, wheelchair accessible, transfer shower, visual fire alarm, lever door handles, height-adjustable showerhead, wheelchair-width doorways, and toilet grab bar height (inches): 39
Eco-friendly - Energy-saving switches and recycling bin
Need to Know - Housekeeping on request, toothbrush and toothpaste not available
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Minibar
- TV
- Telephone
- Hair dryer
- Bathrobe
- Desk
- Private bathroom
- Slippers
- Satellite channels
- Interconnected room(s) available
- Electric kettle
- Wardrobe or closet
- Bottle of water
- Transfer shower
- Wheelchair accessible
- Free newspaper
- Daily housekeeping
- Hypo-allergenic bedding available
- Room service (24 hours)
- Premium bedding
- Blackout drapes/curtains
- In-room massage available
- Separate bathtub and shower
- HDTV
- Free WiFi
- Down comforter
- Deep soaking bathtub
- Rainfall showerhead
- Bedsheets provided
- Restaurant dining guide
- Portable bathtub seat
- Lowered electrical outlets in bathroom
- Height-adjustable showerhead
- Visual fire alarm
- Lever door handles
- Wheelchair-width doorways
- Toothbrush and toothpaste available
- Toothbrush and toothpaste not available
- Energy-saving switches
-
Premier Suite, 1 Bedroom, Garden View
1 King Bed
904-sq-foot room with garden views
Layout - Bedroom
Relax - In-room massage available
Internet - Free WiFi
Entertainment - 32-inch HDTV with satellite channels
Food & Drink - Coffee/tea maker, minibar (fees may apply), electric kettle, and 24-hour room service
Sleep - Premium bedding, a down duvet, blackout drapes/curtains, and bed sheets
Bathroom - Private bathroom, deep soaking bathtub, and separate shower with a rainfall showerhead
Practical - Laptop-compatible safe, free newspaper, and iron/ironing board; rollaway beds (surcharge) available on request
Comfort - Climate-controlled air conditioning and daily housekeeping
Accessibility - Low-height electrical outlets in bathroom, portable bathtub seat, wheelchair-accessible doorway width (inches): 79, grab bar near toilet, wheelchair accessible, transfer shower, visual fire alarm, lever door handles, height-adjustable showerhead, wheelchair-width doorways, and toilet grab bar height (inches): 39
Eco-friendly - Energy-saving switches and recycling bin
Need to Know - Housekeeping on request, toothbrush and toothpaste not available
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Minibar
- TV
- Telephone
- Hair dryer
- Bathrobe
- Desk
- Private bathroom
- Slippers
- Satellite channels
- Interconnected room(s) available
- Electric kettle
- Wardrobe or closet
- Bottle of water
- Transfer shower
- Wheelchair accessible
- Free newspaper
- Daily housekeeping
- Hypo-allergenic bedding available
- Room service (24 hours)
- Premium bedding
- Blackout drapes/curtains
- In-room massage available
- Separate bathtub and shower
- HDTV
- Free WiFi
- Down comforter
- Deep soaking bathtub
- Rainfall showerhead
- Bedsheets provided
- Restaurant dining guide
- Portable bathtub seat
- Lowered electrical outlets in bathroom
- Height-adjustable showerhead
- Visual fire alarm
- Lever door handles
- Wheelchair-width doorways
- Toothbrush and toothpaste available
- Toothbrush and toothpaste not available
- Energy-saving switches
-
Premier Room, 1 King Bed
1 King Bed
452-sq-foot room with city views
Relax - In-room massage available
Internet - Free WiFi
Entertainment - 32-inch HDTV with satellite channels
Food & Drink - Coffee/tea maker, minibar (fees may apply), electric kettle, and 24-hour room service
Sleep - Premium bedding, a down duvet, blackout drapes/curtains, and bed sheets
Bathroom - Private bathroom, deep soaking bathtub, and separate shower with a rainfall showerhead
Practical - Laptop-compatible safe, free newspaper, and iron/ironing board; rollaway beds (surcharge) available on request
Comfort - Climate-controlled air conditioning and daily housekeeping
Accessibility - Low-height electrical outlets in bathroom, portable bathtub seat, wheelchair-accessible doorway width (inches): 79, grab bar near toilet, wheelchair accessible, transfer shower, visual fire alarm, lever door handles, height-adjustable showerhead, wheelchair-width doorways, and toilet grab bar height (inches): 39
Eco-friendly - Energy-saving switches and recycling bin
Need to Know - Housekeeping on request, toothbrush and toothpaste not available
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Minibar
- TV
- Telephone
- Hair dryer
- Bathrobe
- Desk
- Private bathroom
- Slippers
- Satellite channels
- Interconnected room(s) available
- Electric kettle
- Wardrobe or closet
- Bottle of water
- Transfer shower
- Wheelchair accessible
- Free newspaper
- Daily housekeeping
- Hypo-allergenic bedding available
- Room service (24 hours)
- Premium bedding
- Blackout drapes/curtains
- In-room massage available
- Separate bathtub and shower
- HDTV
- Free WiFi
- Down comforter
- Deep soaking bathtub
- Rainfall showerhead
- Bedsheets provided
- Restaurant dining guide
- Portable bathtub seat
- Lowered electrical outlets in bathroom
- Height-adjustable showerhead
- Visual fire alarm
- Lever door handles
- Wheelchair-width doorways
- Toothbrush and toothpaste available
- Toothbrush and toothpaste not available
- Energy-saving switches
-
Superior Room, 1 King Bed, Garden View
1 King Bed
452-sq-foot room with garden views
Relax - In-room massage available
Internet - Free WiFi
Entertainment - 32-inch HDTV with satellite channels
Food & Drink - Coffee/tea maker, minibar (fees may apply), electric kettle, and 24-hour room service
Sleep - Premium bedding, a down duvet, blackout drapes/curtains, and bed sheets
Bathroom - Private bathroom, deep soaking bathtub, and separate shower with a rainfall showerhead
Practical - Laptop-compatible safe, free newspaper, and iron/ironing board; rollaway beds (surcharge) available on request
Comfort - Climate-controlled air conditioning and daily housekeeping
Accessibility - Low-height electrical outlets in bathroom, portable bathtub seat, wheelchair-accessible doorway width (inches): 79, grab bar near toilet, wheelchair accessible, transfer shower, visual fire alarm, lever door handles, height-adjustable showerhead, wheelchair-width doorways, and toilet grab bar height (inches): 39
Eco-friendly - Energy-saving switches and recycling bin
Need to Know - Housekeeping on request, toothbrush and toothpaste not available
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 3 (3 Adults)
- Coffee/tea maker
- Minibar
- TV
- Telephone
- Hair dryer
- Bathrobe
- Desk
- Private bathroom
- Slippers
- Satellite channels
- Interconnected room(s) available
- Electric kettle
- Wardrobe or closet
- Bottle of water
- Transfer shower
- Wheelchair accessible
- Free newspaper
- Daily housekeeping
- Hypo-allergenic bedding available
- Room service (24 hours)
- Premium bedding
- Blackout drapes/curtains
- In-room massage available
- Separate bathtub and shower
- HDTV
- Free WiFi
- Down comforter
- Deep soaking bathtub
- Rainfall showerhead
- Bedsheets provided
- Restaurant dining guide
- Portable bathtub seat
- Lowered electrical outlets in bathroom
- Height-adjustable showerhead
- Visual fire alarm
- Lever door handles
- Wheelchair-width doorways
- Toothbrush and toothpaste available
- Toothbrush and toothpaste not available
- Energy-saving switches
-
Executive Room, 2 Twin Beds
2 Twin Beds
452-sq-foot room with city views
Relax - In-room massage available
Internet - Free WiFi
Entertainment - 32-inch HDTV with satellite channels
Food & Drink - Coffee/tea maker, minibar (fees may apply), electric kettle, and 24-hour room service
Sleep - Premium bedding, a down duvet, blackout drapes/curtains, and bed sheets
Bathroom - Private bathroom, deep soaking bathtub, and separate shower with a rainfall showerhead
Practical - Laptop-compatible safe, free newspaper, and iron/ironing board; rollaway beds (surcharge) available on request
Comfort - Climate-controlled air conditioning and daily housekeeping
Accessibility - Low-height electrical outlets in bathroom, portable bathtub seat, wheelchair-accessible doorway width (inches): 79, grab bar near toilet, wheelchair accessible, transfer shower, visual fire alarm, lever door handles, height-adjustable showerhead, wheelchair-width doorways, and toilet grab bar height (inches): 39
Eco-friendly - Energy-saving switches and recycling bin
Need to Know - Housekeeping on request, toothbrush and toothpaste not available
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Minibar
- TV
- Telephone
- Hair dryer
- Bathrobe
- Desk
- Private bathroom
- Slippers
- Satellite channels
- Interconnected room(s) available
- Electric kettle
- Wardrobe or closet
- Bottle of water
- Transfer shower
- Wheelchair accessible
- Free newspaper
- Daily housekeeping
- Hypo-allergenic bedding available
- Room service (24 hours)
- Premium bedding
- Blackout drapes/curtains
- In-room massage available
- Separate bathtub and shower
- HDTV
- Free WiFi
- Down comforter
- Deep soaking bathtub
- Rainfall showerhead
- Executive level room
- Bedsheets provided
- Restaurant dining guide
- Portable bathtub seat
- Lowered electrical outlets in bathroom
- Height-adjustable showerhead
- Visual fire alarm
- Lever door handles
- Wheelchair-width doorways
- Toothbrush and toothpaste available
- Toothbrush and toothpaste not available
- Energy-saving switches
Guest Reviews
- Yanick (10/5): -
- Sviatlana (9/5): -
- Nikolai (10/5): -
- TECNO (9/5): -
- ALIZHON (4/5): -
- paul (7/5): -
- S. M. Prosun-uz-zaman Khan (8/5): Overall good - Bed Tv channel was so limited..
- Céline (8/5): - Le petit déjeuner est exceptionnel et la chambre très confortable. Le personnel est agréable et a essayé de nous aider avec le Wifi (pas possibilité d'utiliser Google map et Facebook en Chine..) Bien penser à prendre un bonnet pour la piscine (bonnet obligatoire) car sinon on doit le payer (avec un prix assez cher pour 2 personnes). Il manque peut-être un bain à remous pour une plus grande détente côté piscine :)
- Guest (8/5): -
- Yves (4/5): - Hotel vieillissant qui n'est plus dans les standards attendu en Chine.
- CommentXYZ (10/5): Top Choice in Pudong: Exceptional Service and Elite Recognition - The hotel facilities, guest rooms, and transportation convenience are all impeccable. Across the front desk, Executive Lounge, and restaurant, the service is consistently warm, attentive, and thoughtful. In particular, the Concierge desk offers the most reliable and responsible luggage storage and courier handling services among high-end hotels in the Pudong area. Furthermore, the food quality and variety during the Executive Lounge’s Happy Hour are highly recommended and stand out as some of the best in Pudong. The hotel’s recognition of Elite member benefits (such as room upgrades) is incredibly sincere. This is truly a welcoming hotel where Elite members can enjoy a genuine "home away from home" experience.
- Renata (7/5): -
- YOUNGIM (9/5): -
- Rathavikarn (6/5): -
- Paulo (10/5): -
- Atou (8/5): -
- George Jr (10/5): I will certainly go back. - I like the hospitality of the staffs and the chef Mr. Jim Zhang is excellent at the sheraton club ❤️
- ZİNCİR (7/5): - Otel oldukça sessiz ve temizdi Kahvaltı bizler için yeterli değildi, götürdüğümüz peynir zeytinle kahvaltı yaptık
- Mark (7/5): Really enjoyable. Good location. -
- Vincent Chiu (8/5): -
- KOZUE (10/5): -
- Ainura (10/5): Ок - Ок Бассейн
- tom (10/5): -
- Dmitriy (9/5): - Отдельная Благодарность сотруднику - VIPER.
- Adam (7/5): Nice hotel in good location but go early for breakfast! - Good proximity to underground. Room was nice. 1st day breakfast was pandemonium (just after 9:00) . Not enough tables and staff struggled to keep up with table clearing. There were no mugs available at coffee machines and at no point we were there were they replenished.
- Jessica (4/5): - Location No refrigerator; dirty table; strong smoking smell bathroom when we arrived.
- 宜靜 (10/5): 很喜歡這次的住宿體驗 環境很好 位置方便 是去旅遊的住宿好選擇 - 服務非常好！前台服務人員態度親切，有疑問都能幫忙解答
- Mert (9/5): -
- Hardik (10/5): -
- Ahmed (8/5): -
- Linn (10/5): -
- Barry (8/5): -
- GiordAnia (9/5): -
- Dieter (10/5): - Top hotel, lekker schoon. Het is prijzig.
- Deshen (7/5): Good stay, but can be better for the Sheraton Hotel name. - Breakfast was fairly limited, nothing amazing, but not too undersupplied either. The hotel room was clean and the shower is amazing. The view from the 32nd floor was breathtaking! The hotel was overbooked and even through we paid in advance, they still booked our rooms to other people anyway, leading us to arriving late at night only to find out we have no rooms. They attempted to give us apartments instead of the hotel and this was extremely poor. The apartments are old, broken, poor odour and basically falling apart. This is not what I expected from such a name of a hotel or rating. I would rate this hotel a good 4-star in terms of hotel rooms and 2-3 stars in terms of the apartments. Worst of all was the service received from the front desk upon arrival.
- 성현 (1/5): - There was a creaking sound coming from the floor. The reception staff did not speak English. The reception staff offered a free room upgrade, but at checkout, they requested an additional charge for an extra bed. (After discussion, I was able to pay without the extra bed charge. Updated: They charged me for the extra bed after two days without any notification.) I was heard it was a free room upgrade, so I expected the upgrade is from a superial king room to a premire sweet king room. However, it was actually a change from a hotel room to a residence. (I couldn't communicate with the staff in English, so I used a translation app, and there may have been misunderstandings due to translation errors.) In addition, do not book the hotel in China through "booking.com". The access to this website in China is unstable. It seems accessing to "booking.com" is forbidden in China.
- Pavel (8/5): -
- Rahimjonov (8/5): -
- Aleksandr (6/5): -
- laurent (9/5): Très bel hôtel - Chambre spacieuse, silencieuse et bien équipée Petit déjeuner moyen : très peu de fruits alors qu’il y en beaucoup a vendre dans la rue, mauvais jus de fruits
- Wang Kei Terence (7/5): -
- Delgersaikhan (7/5): -
- Veslemoy (9/5): -
- Arpit (9/5): - Location and infra Too crowded and Sheraton club had bad furniture
- Arpit (9/5): -
- David (7/5): buena relación precio beneficio - El hotel ya es tan nuevo
- Mohammed (10/5): -
- habib (7/5): -
- YASSINE (10/5): -
- eduardo (10/5): Really good - Everything …
- Morgan (9/5): -
- Johannes (7/5): -
- CommentXYZ (10/5): This hotel truly makes guests feel at home. - The hotel enjoys an excellent location — right by the convenient metro loop line and numerous public bus routes, making it easy to get anywhere. From the Executive Lounge, guests can enjoy a panoramic view of the skyscrapers along the Bund. The hotel’s facilities, dining options, guest rooms, and concierge services are all impeccable. Overall, the service level is top-notch — both efficient and professional — and the value for money is outstanding. What’s especially impressive is the warm and friendly attitude of the Executive Lounge and front desk staff — they are not only beautiful and kind-hearted but also always ready to help. Ms. Vivi Xing from the breakfast noodle station is particularly memorable: she’s gracious, attentive, and has an excellent memory for guests’ preferences — a true sign of her professionalism. The concierge team also deserves high praise for their meticulous care and management of stored items; I have used the parcel and delivery services many times without a single issue. This hotel truly makes guests feel at home. It is one of the most worthwhile brand hotels to stay at in the Pudong area, far exceeding expectations in every aspect. I especially recommend it to Marriott Bonvoy elite members, as the hotel sincerely honors and faithfully delivers all elite benefits.
- adnan (5/5): Kötü - Aslında hiçbirşey ama concierge de çalışanlar çok iyilerdi müthiş yardımcı oldular İlk gittiğimizde bize verdikleri oda alt katta çok kötü kakan bir odaydı itiraz ettik zorda olsa oda değişti kahvaltı berbat peynir yok herşey uzakdoğu için aç kaldık kesinlikle parasını haketmiyor bu durumu otel genel müdürüne söyledik 2 gün sonra peynir koydular ve odamıza özür için meyve tabağı koymuşlar ama çatal bıçak koymamışlar elle yenmeyen tropikal meyveler vardı onlar da yemedik
- Zhanna (6/5): -
- Elizabeth (8/5): - There is a shopping mall behind the hotel which has quite a few restaurants. There is also a food court in the basement. Inside the area is clean.
- Elizabeth (8/5): - Hotel close to the shopping mall which is behind the hotel. Quite a few restaurants in there. Basement is the food court. Hotel room is big.
- Benjamin Schmulson (9/5): - Rooms, spacious lobby Didn't have open sauna and dont have a spa
- 張 (8/5): -
- Yeshu (7/5): -
- Николай (10/5): -
- Cameron (10/5): Mystical - Wow
- Navid (9/5): -
- Yuan (10/5): outstanding stay - My family and I had an outstanding stay at this hotel. It truly meets the standards of a five-star property. The children thoroughly enjoyed swimming in the pool, and the hotel’s location made getting around extremely convenient. All the staff members were warm and attentive, and special thanks go to Kevin at the front desk for his many helpful arrangements. Each morning, we were pleased to see the General Manager, Mr. Pauschardt, in the lobby, personally assisting guests with their needs. An excellent experience from start to finish!
- MOHAMMAD (10/5): -
- Murad (8/5): Good but old - Tuis is a first 5 start hotel wher I got spotted bed linings. Uou can see it was great hotel 10 years ago but mattresses pretty old , spotted bed lining and breakfast has no western way meal style and I understand because there are only few foreign guest. Mostly occupied by locals.
- Murad (8/5): - Good 4 star hotel. Could be 5 star but got old spotted linen and some other small things. Breakfast is good but overcrowded. Mostly asian food type.
- Jorge (8/5): - The property looks nice as a building, but there is lack of furniture and poor decoration however for the price I paid it is acceptable
- Martin (8/5): Great room for family, with kitchen, big fridge and washer - Good selection, friendly staff
- Malik (9/5): Superb -
- Adam (10/5): Exceptional -
- Mahmoud (8/5): Very good -
- Shelly (10/5): - There is a metro stop in front of the hotel. We enjoyed the convenience of using both the metro and uber from our hotel. This hotel had the best Gym and Pool facilities we experienced on our trip. The breakfast was also delicious with nice local touches of Shanghai and Western style breakfast. Would highly recommend.
- Valeriy (8/5): Very good -
- Davod (7/5): Good -
- Jean-eric (8/5): Very good -
- Andrew and Andrea (10/5): - It was the perfect location and the food was excellent.
- Hazim (4/5): - I booked two rooms and ended in an apartment type which is fine for the first day, next day the give me other apart which I don't want,and the reason because they are fully booked. The apartment is very cold ,low floor and I complained about it and they still saying they are overbooked. I don't appreciate it and I will never recommed this hotel. I would for sure file a complained about this treatment. Please avoid this property as my experience is very negative. Poor view smells old, dirty
- Tareq (7/5): Recommended stay - The room's renovation is needed. It looks old with smelly carpets. The location is good, the food is not bad, but I hope they will provide more Halal food.
- Kristy (8/5): Very good location and helpful staff very understanding of our need to leave3 days early due to husbands hospital trans - Location to hospital husband was at. Loved executive club Lack of good al a carte restaurant
- Wang (10/5): - wonderful place to stay
- Honghe (10/5): Exceptional -
- Raja (10/5): Exceptional - Lavish room and clean and tidy Break fast can rotated If you are staying for more than 2 days then it is a boring option varieties are wide but repeated
- Honghe (10/5): Exceptional - The staff at the hotel were exceptional. They go beyond to help us with our needs.
- Para (10/5): Fantastic time - Location and room facility a staff are helpful All good
- Leif (4/5): Disappointing - Room temperature not possible to adjust. No USB charging point. Breakfast not for western people
- Ka (8/5): Nice - Good room service and helpful staff little bit old for the furniture
- Sahar (5/5): Passable -
- Peter (8/5): Very good -
- Vitor (8/5): Very good -
- Sheraz (8/5): Very good -
- Rita (7/5): Good - Location close to metro Room not level of 5 star hotel + not like in picture
- Valeriy (9/5): Superb -
- Paolo (2/5): Very poor - Way below Sheraton standards
- Dan (8/5): Very good -
- Valeriy (8/5): Very good -
- ChristopherC943 (6/5): Good but bad staff experience - I had a great stay at the hotel until I had one bad encounter with a poorly trained staff member in the lounge that gave a bad ending. After I checked out, as a titanium member, I asked to stay in the lounge until my next appointment at 8pm as it was very cold and windy outside. The lady at the executive lounge in the photo coldly told me I had to pay to use the lounge, which I have never had to do at other better managed Marriott hotels. It’s a cold and unnecessary way to kick a Titanium member out of the hotel and reflects poorly on the hotel’s management. I don’t know why she was promoted to executive lounge when the standard of service was of a poor level and she prioritises money over the care or hospitality to the customer. Otherwise the hotel was great and I was grateful for the upgrade and late check out, it was just tarnished at the end by this one staff member.
- Valeriy (8/5): Very good -
- Saif (9/5): The location is good and the is a metro station outside the hotel. The gym was clean and well equipped for a hotel gym - The garden and the gym were amazing Nothing really
- Jing Yu (10/5): - good
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