Urbana Sathorn Hotel
Location: 55 South Sathorn Road Tungmahamek, Sathorn, Bang Kholame, Bangkok, Bangkok, 10120, Bangkok, TH
Star Rating: 5 Stars
Property Type: Hotels
About this Property
Discover the perfect blend of luxury and comfort at Urbana Sathorn Hotel, where your unforgettable Bangkok experience begins.
Recreational Amenities
Dive into our inviting outdoor pool or stay fit in the modern fitness center, designed to help you relax and rejuvenate during your stay.
Gourmet Dining Options
Indulge in delightful meals at our on-site restaurant or unwind with a coffee and snacks at our cozy café. Room service is available to satisfy your cravings at any hour.
Comfort and Convenience
Each of our 159 air-conditioned rooms features kitchenettes, private balconies, and 32-inch LCD televisions. With complimentary wireless internet and daily housekeeping, your convenience is our priority.
Book your luxurious getaway at Urbana Sathorn Hotel and immerse yourself in the vibrant heart of Bangkok!
Important Information
- One child 5 years old or younger stays free when occupying the parent or guardian's room, using existing bedding.
- Only registered guests are allowed in the guestrooms.
- No pets and no service animals are allowed at this property.
- The property is professionally cleaned.
- This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
Policies
Check-in: 02:00 PM - 05:30 AM
Check-out: 12:00 PM
Amenities & Facilities
- Fitness facilities
- Free WiFi
- 24-hour front desk
- Terrace
- Luggage storage
- Designated smoking area
- Concierge service
- Wheelchair accessible
- Elevator
- Fitness facilities
- Safe-deposit box at front desk
- Multilingual staff
- Porter/bellhop
- Limo or town car service available
- Tours/ticket assistance
- Wheelchair accessible parking
- Basketball on site
- Racquetball/squash on site
- Free self parking
- Wheelchair-accessible van parking
- Wheelchair-accessible pool
- Well-lit path to entrance
- Stair-free path to entrance
- Accessible shuttle
- No accessible shuttle
Rooms Available
-
One Bedroom Horizon Suite with Bathtub (High Floor)
1 King Bed
Features a private balcony
Layout - Living room, dining area, and sitting area
Internet - Free WiFi
Entertainment - 32-inch LCD TV, satellite channels, and DVD player
Food & Drink - Kitchenette with refrigerator, microwave, cookware/dishware, and electric kettle
Sleep - Bed sheets
Bathroom - Private bathroom, bathrobes, slippers, and free toiletries
Practical - Washing machine, safe, and iron/ironing board; rollaway beds (surcharge) and cribs (free) available on request
Comfort - Air conditioning and daily housekeeping
Accessibility - Doorbell and phone notification
Non-Smoking
Max Occupancy: 3 (2 Adults)
- Safety deposit box
- TV
- Air conditioning
- Hair dryer
- Kitchenette
- Bathrobe
- Desk
- DVD player
- Microwave
- Washing machine
- Private bathroom
- Slippers
- Satellite channels
- Electric kettle
- Bidet
- Bottle of water
- Room service (limited hours)
- Daily housekeeping
- Separate sitting area
- In-room childcare (surcharge)
- Separate dining area
- Free WiFi
- Separate living room
- Free cribs/infant beds
- Bedsheets provided
- Doorbell/telephone notification
- Toothbrush and toothpaste available
- Toothbrush and toothpaste not available
- Ceiling hoist
-
Two Bedroom Executive Suite
1 King Bed and 2 Twin Beds
1119-sq-foot room, balcony with city views
Layout - 2 bedrooms, living room, and dining area
Internet - Free WiFi
Entertainment - 32-inch LCD TV, satellite channels, and DVD player
Food & Drink - Kitchenette with refrigerator, microwave, cookware/dishware, and electric kettle
Sleep - Bed sheets
Bathroom - 2 bathrooms, deep soaking bathtub and separate shower
Practical - Washing machine, phone, and safe; rollaway beds (surcharge) and cribs (free) available on request
Comfort - Air conditioning and daily housekeeping
Accessibility - Doorbell and phone notification
Non-Smoking
Max Occupancy: 5 (4 Adults)
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Kitchenette
- Bathrobe
- Desk
- DVD player
- Microwave
- Washing machine
- Private bathroom
- Slippers
- Satellite channels
- Electric kettle
- Bidet
- Bottle of water
- Room service (limited hours)
- Daily housekeeping
- Separate sitting area
- In-room childcare (surcharge)
- Separate bathtub and shower
- Separate dining area
- Free WiFi
- Deep soaking bathtub
- Separate living room
- Free cribs/infant beds
- Bedsheets provided
- Doorbell/telephone notification
- Toothbrush and toothpaste available
- Toothbrush and toothpaste not available
- Ceiling hoist
-
One Bedroom Executive Suite
1 King Bed
699-sq-foot room, balcony with city views
Layout - Living room, dining area, and sitting area
Internet - Free WiFi
Entertainment - 32-inch LCD TV, satellite channels, and DVD player
Food & Drink - Kitchenette with refrigerator, microwave, cookware/dishware, and electric kettle
Sleep - Bed sheets
Bathroom - Private bathroom, shower, bathrobes, and slippers
Practical - Phone, safe, and iron/ironing board; cribs (free) available on request
Comfort - Air conditioning and daily housekeeping
Accessibility - Doorbell and phone notification
Need to Know - No rollaway/extra beds available
Non-Smoking
Max Occupancy: 3 (2 Adults)
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Kitchenette
- Bathrobe
- Desk
- DVD player
- Microwave
- Private bathroom
- Slippers
- Satellite channels
- Electric kettle
- Bidet
- Bottle of water
- Room service (limited hours)
- Daily housekeeping
- Separate sitting area
- In-room childcare (surcharge)
- Separate dining area
- Free WiFi
- Separate living room
- No rollaway/extra beds
- Free cribs/infant beds
- Separate bedroom
- Bedsheets provided
- Doorbell/telephone notification
- Toothbrush and toothpaste available
- Toothbrush and toothpaste not available
- Ceiling hoist
-
Two Bedroom Deluxe Suites
1 King Bed and 2 Twin Beds
Features a private balcony
Layout - 2 bedrooms, living room, and dining area
Internet - Free WiFi
Entertainment - 32-inch LCD TV, satellite channels, and DVD player
Food & Drink - Kitchenette with refrigerator, microwave, cookware/dishware, and electric kettle
Sleep - Bed sheets
Bathroom - 2 bathrooms, bathrobes, slippers, and free toiletries
Practical - Safe, iron/ironing board, and desk; rollaway beds (surcharge) and cribs (free) available on request
Comfort - Air conditioning and daily housekeeping
Accessibility - Doorbell and phone notification
Non-Smoking
Max Occupancy: 5 (4 Adults)
- Safety deposit box
- TV
- Air conditioning
- Hair dryer
- Kitchenette
- Bathrobe
- Desk
- DVD player
- Microwave
- Private bathroom
- Slippers
- Satellite channels
- Electric kettle
- Bidet
- Bottle of water
- Room service (limited hours)
- Daily housekeeping
- Separate sitting area
- In-room childcare (surcharge)
- Separate dining area
- Free WiFi
- Separate living room
- Free cribs/infant beds
- Bedsheets provided
- Doorbell/telephone notification
- Toothbrush and toothpaste available
- Toothbrush and toothpaste not available
- Ceiling hoist
-
One Bedroom Deluxe Suite with Bathtub
1 King Bed
775-sq-foot room, balcony with city views
Layout - Living room, dining area, and sitting area
Internet - Free WiFi
Entertainment - 32-inch LCD TV, satellite channels, and DVD player
Food & Drink - Kitchenette with refrigerator, microwave, cookware/dishware, and electric kettle
Sleep - Bed sheets
Bathroom - Private bathroom, deep soaking bathtub and separate shower
Practical - Phone, safe, and iron/ironing board; rollaway beds (surcharge) and cribs (free) available on request
Comfort - Air conditioning and daily housekeeping
Accessibility - Doorbell and phone notification
Non-Smoking
Max Occupancy: 3 (2 Adults)
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Kitchenette
- Bathrobe
- Desk
- DVD player
- Microwave
- Private bathroom
- Slippers
- Satellite channels
- Electric kettle
- Bidet
- Bottle of water
- Room service (limited hours)
- Daily housekeeping
- Separate sitting area
- In-room childcare (surcharge)
- Separate bathtub and shower
- Separate dining area
- Free WiFi
- Deep soaking bathtub
- Separate living room
- Free cribs/infant beds
- Separate bedroom
- Bedsheets provided
- Doorbell/telephone notification
- Toothbrush and toothpaste available
- Toothbrush and toothpaste not available
- Ceiling hoist
-
Two Bedroom Luxury Suites
1 King Bed and 2 Twin Beds
1701-sq-foot room, located on the top floor, balcony with city views
Layout - 2 bedrooms, living room, and dining area
Internet - Free WiFi
Entertainment - 32-inch LCD TV, satellite channels, and DVD player
Food & Drink - Kitchenette with refrigerator, microwave, cookware/dishware, and electric kettle
Sleep - Bed sheets
Bathroom - 2 bathrooms, bathrobes, slippers, and free toiletries
Practical - Safe, iron/ironing board, and desk; rollaway beds (surcharge) and cribs (free) available on request
Comfort - Air conditioning and daily housekeeping
Accessibility - Doorbell and phone notification
Non-Smoking
Max Occupancy: 5 (4 Adults)
- Safety deposit box
- TV
- Air conditioning
- Hair dryer
- Kitchenette
- Bathrobe
- Desk
- DVD player
- Microwave
- Private bathroom
- Slippers
- Satellite channels
- Electric kettle
- Bidet
- Bottle of water
- Room service (limited hours)
- Wheelchair accessible
- Daily housekeeping
- Separate sitting area
- In-room childcare (surcharge)
- Separate dining area
- Free WiFi
- Separate living room
- Free cribs/infant beds
- Bedsheets provided
- Doorbell/telephone notification
- Toothbrush and toothpaste available
- Toothbrush and toothpaste not available
- Location - top floor
- Ceiling hoist
-
Three Bedroom Executive Suite
2 King Beds and 2 Twin Beds
1938-sq-foot room, balcony with city views
Layout - Living room, dining area, and sitting area
Internet - Free WiFi
Entertainment - 32-inch LCD TV, satellite channels, and DVD player
Food & Drink - Kitchenette with refrigerator, microwave, cookware/dishware, and electric kettle
Sleep - Bed sheets
Bathroom - 3 bathrooms, deep soaking bathtub and separate shower
Practical - Washing machine, phone, and safe; rollaway beds (surcharge) and cribs (free) available on request
Comfort - Air conditioning and daily housekeeping
Accessibility - Doorbell and phone notification
Non-Smoking
Max Occupancy: 7 (6 Adults)
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Kitchenette
- Bathrobe
- Desk
- DVD player
- Microwave
- Washing machine
- Private bathroom
- Slippers
- Satellite channels
- Electric kettle
- Bidet
- Bottle of water
- Room service (limited hours)
- Daily housekeeping
- Separate sitting area
- In-room childcare (surcharge)
- Separate bathtub and shower
- Separate dining area
- Free WiFi
- Deep soaking bathtub
- Separate living room
- Free cribs/infant beds
- Bedsheets provided
- Doorbell/telephone notification
- Toothbrush and toothpaste available
- Toothbrush and toothpaste not available
- Ceiling hoist
-
Two Bedroom Premier Suite
1 King Bed and 2 Twin Beds
1335-sq-foot room, balcony with city views
Layout - 2 bedrooms, living room, and dining area
Internet - Free WiFi
Entertainment - 32-inch LCD TV, satellite channels, and DVD player
Food & Drink - Kitchenette with refrigerator, microwave, cookware/dishware, and electric kettle
Sleep - Bed sheets
Bathroom - 2 bathrooms, deep soaking bathtub and separate shower
Practical - Washing machine, phone, and safe; rollaway beds (surcharge) and cribs (free) available on request
Comfort - Air conditioning and daily housekeeping
Accessibility - Doorbell and phone notification
Non-Smoking
Max Occupancy: 5 (4 Adults)
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Kitchenette
- Bathrobe
- Desk
- DVD player
- Microwave
- Washing machine
- Private bathroom
- Slippers
- Satellite channels
- Electric kettle
- Bidet
- Bottle of water
- Room service (limited hours)
- Daily housekeeping
- Separate sitting area
- In-room childcare (surcharge)
- Separate bathtub and shower
- Separate dining area
- Free WiFi
- Deep soaking bathtub
- Separate living room
- Free cribs/infant beds
- Bedsheets provided
- Doorbell/telephone notification
- Toothbrush and toothpaste available
- Toothbrush and toothpaste not available
- Ceiling hoist
Guest Reviews
- Keith (8/5): - Love the room and the area. Very convenient to all we needed. Breakfast very good. Enjoyed the gym and love the pool. Second time here. Staff could use some improvement in courtesy to the customers.
- David (8/5): - Large rooms & good location. Rooms at the front can be noisey due to traffic on busy Sathorn Rd
- Harry (8/5): - Good nearby dining options. Close proximity to sightseeing. Only negative was the shower head didnt stay in its holder and took a while to get hot water.
- Keith (8/5): - Rooms were very nice. Pool very nice as well as breakfast. Also liked the exercise facilities but would have been nice if basketball or ping pong or badminton equipment provided for sport center.
- Thomas (6/5): - The carpet had stains on it and the apartment was very worn and needs upgrading. The shower in the main bathroom had a screw sticking out holding the handle on. The hot water took 5 minutes to come through, lights not working and could turn some off in the kitchen. No cleaning utensils to clean up in the kitchen.
- MOHAMMEDSAEED (6/5): My first trip - Friendly staff and helpful, the room need some maintenance, not enough of kitchenware, iron board was broken,
- John (10/5): - Great location walking
- kongkiat (8/5): - if there is a free shuttle to BTS will br perfect
- Owen (2/5): - Avoid. Noisiest rooms in Sathorn, aging property with disconnected and uninterested staff. So many other options around here are much better.
- Ong (6/5): - If you want a quiet plus not going out of the hotel stay, it might be good. Hotel breakfast is average for me. The hotel staffs were excellent be it at the door, receptionist, room service and F&B. Thumb up! It is 1.5km away from Terminal 21 Asoke via cab. There is 2 walkable restaurant on the left side of the hotel, quite pricey and wasnt that fantastic despite 5* reviews. Hotel room doesnt provide dish washing liquid, dishes cloth and scissors
- WONG RUSSEL (10/5): - love it
- Herbert (6/5): - My girst impression of the property was formed at check-in where it was pretty clear that the staff are over worked and under pressure. While courteous they were quite short. Its odd thst they walk away from the desk with the passport when there is ample technology available to enable scanning at their work station. Rooms are spacious though the breakages list with associated replacement costs s typical of a low end facility. It left a bad taste in my mouth. There was mo television in the bedroom and the washing machine leaked when used. My key card did not work at least half the time which required me to return from a high floor back down to the reception. Might be time to upgrade this equipment as it seemed to be causing difgiculties gor a number of guests. The price for this hotel attracted me to stay but in the end was not sufficient to counter balance the experience. It wouldnt take alot to turn Urbana into a truly great experience. It would take alot of convincing for me to stay again in the future. And thats a pity as it has serious potential.
- venomenon (6/5): Good on the outside, but not free of issues - We stayed here for four nights and while the positive aspects certainly outweigh the negative, there were some flaws that diminished the good impression a bit. The suite was huge, with a very spacious main room and kitchen area (including a microwave and stovetop) and a generous bedroom. The balcony offered a fantastic view over the pool and the city. Everything was clean, the AC worked without issues, and there was enough storage space. Also, the staff was friendly and helpful (both in person as well as in written contact, and we felt very welcome right from the start. The bathroom was on the smaller side, so were the baththub and shower. The more pressing issue was, however, the lack of temperature control in the shower, which tended to become frustrating. The room was also dark. Even with all lights switched on, it had a dim feel to it whenever we couldn't rely on sunlight lightening it up. A nitpick was the lift. On multiple occasions, we met other people who got frustrated when it would take several tries to activate it using the room card, and while it always worked in the end, we never figured out how to reliably do it. It was also somewhat disappointing to see the TV (one in the main room and one in the bedroom) only offered a few linear TV channels, and with bad reception. It's not that important IMO, but nowadays I don't think it's too much to expect hotels of this class to offer streaming services, Youtube or the likes. I'd still recommend the hotel, but the issues, while relatively minor by themselves, accumulated and gave the impression that the hotel puts more emphasis on giving a relatively high-class impression on the outside, but lacks once you see below the surface, which is a problem considering the price level.
- Trek50539233427 (4/5): Laundry chargers and blocked toilet nowl - The hotel room was generally ok and comfy, spacious. Main disappointment was the blocked toilet bowl in master room,had to call the facilities guy after use to clear blockage. We used laundry service only once for attires of 4 pax , and was totally shocked with the charges wch costed half of the room price. Was told it's due to tax, service chargers... Ridiculous...
- Bijan (10/5): - Great pool, incredible breakfast and very friendly staff
- 300stijnd (10/5): Almost Paradise😍 - This hotel is amazing.Most beautifull view of Bangkok.The swimming pool is breathtaking.Everybody who works in the hotel welcomes you with the biggest smile ever.I come back 100%.PS food is delicious.Thank you so much for your hospitality.
- Calvin (8/5): - The location and access to MRT
- Wendy (6/5): - Good location
- Loi (10/5): Breadfast can be better - It was amazing stay. Staffs are all helpful n friendly.. room are clean only aircon seem like cant lower down the temperature
- Calvin (8/5): - They are working hard to get better.
- hyuk (10/5): 가족과 함께 머물기 좋은 곳입니다 - 벌써 5년째 여름 휴가때마다 방문하는 호텔인데 지하철역도 가깝고 주변에 맛집과 마사지샵이 많아 편하게 여유를 보내기에 좋안 곳이디. 아침 조식도 종류가 다양하며 맛또한 매우 좋다! 다만 올해는 무료로 제공되던 생수가 비용이 청구되어 아쉬움이 있다.
- Russel XUNGUANG (10/5): - My usual go to hotel in BKK. great room and great service!
- Calvin (6/5): - Location and value
- Shuk Man (2/5): - I dont wonder what is the reason that led to a layer of thick Masala source in the rubbish bin remain unclean by your staff
- Calvin (8/5): - I like the overall value of this property. Staff is getting better and dining options are improving.
- Umdana-12 (4/5): Disappointed Guest - No extra bed till requested even though already paid for. Security man came with dirty duvet cover. I told him to change it. No warm Water its cold water only in shower. Shower head fell off 1st morning of arriving. Water from bath tub has warm water but no knob to swap and use shower head so had to navigate using warm water dripping from the knobs.. hand towels provided were torn and black. Breakfast is terrible. No variety. Only when more Arabs started arriving did they serve more international varieties. Juices are not fresh. Internet is slow and charging devices a complete nightmare as takes hours/overnight to charge phones. Washing machine soap compartment didn't close hence clothes was not getting washed properly. The place was dusty. This is definitely not a 5 star hotel. The only positive side is the receptionists, breakfast staff & doormen were very nice people
- Calvin (8/5): Food & location - Like the location, outside is easy to walk and by street food. The room was quiet and clean.
- KWONG YIU (4/5): - 1. There is a price list regarding the damaged good to be compensated on the table of room which is totally non-professional. 2. Strictly no extend of check-out time. 3. The staff “FuFu” insist me to post the post card myself which is non-professional. This is my first time the hotel staff reject to provide assistance for posting the post card.
- 559ajl (10/5): Staycation that never miss! - Rating: 5/5 Great stay at Urbana Sathorn! The rooms were spacious and spotless, and having a kitchen with an oven was a big plus. The staff provided excellent service, and the facilities like the pool and gym were top-notch. Perfect for both business and leisure travelers looking for comfort and convenience in Bangkok.
- Shane (8/5): - Very nice hotel
- John (6/5): - get into two lifts to get to car park. couldnt exit carpark on my own had to get out of car and go to reception to lift boomgate.
- sutanw2024 (2/5): "Put the brand to the right team operation" - "Put the brand to the right team operation" It was the first hotel in my entire life that made me feel like it was not a hotel but Urbana sathorn is ..with the communist feels under very low level of the service. Even the hotel on street that I used to stay , It the top! service more than this place "Urbana Sathorn" We decided to reserve this accommodation for the first 2 nights. Instead of booking for 7 days We booked the first 2 nights because we wanted to try out the service first for our wedding plan Experience from that first night The room we checked in The bathroom had hairs that looked like it hadn't been cleaned well enough. WIth that falling hairs on the floor in bath room that gives you goosebumps. This time I would like to go into a story that makes me feel uncomfortable and get disturbed by hotel staff . The brand of the hotel is well known of the five star but unfortunately not matching with the services operation team Day 1 around 1 p.m. I brought a bottle of water down to drink at the pool bar, a small bottle of water containing dissolved mineral salts that I needed to drink every day. Suddenly a hotel employee at the bar walked to me and said with a very solemn expression, he acted like a police officer. Then he said to me, "The hotel does not allow customers to bring their own water to drink. So I said, "Can I have some?" You probably won't miss out on much income because I also ordered drinks from the hotel at the same time The employee responded to me with an unfriendly face, as if he had forgotten that his duty was to provide happiness to guests who wanted to come and relax. His demeanor was as if I were a guilty thief and the employee acted like the police I brought the sushi that I bought the night before to eat at the restaurant near the pool . Since it was raw food, I was worried that if I didn't eat it all, My food might go bad, but I repeat! to them that we ordered several foods from the hotel to eat at the same time as well. Then a scene that happened like in a policeman catching a criminal !!happened The receptionist downstairs brought a whole group of people like a Communist Party to tell us that he had to charge us a fine for bringing food to eat. Even though we asked that We will only eat it today because the fresh food we bought last night will be expired soon And we informed that we also ordered many dishes from the hotel to eat in the same time . The next day we had a chance to talk with the hotel manager named "Khao Fang" She apologized to us and admitted that the incident was something that should be tolerated by the customer and apologized to us since that agologize from hotel we therefore decided that to extend more an additional 4 nights would be reserved. And hotel manager "Khao Fang" have informed us that they will keep the same room for us if we want to continue our stay so that made us starting to forget all disappointed in the last services and we though we could forget the bad expereince to start the new memory of this place to extend more the night after we received the apologize from hotel manager not too long later on.. the manager "Khao Fang" called to inform us that The hotel would like to refuse the new bookings of extending. Because the staff team at the lobby , the same person who acted such a toxic of service who asking the fine money from me for bringing foods informed her (again!! Even I ordered the dish menu from the hotel ) This lady from the lobby informed hotel manager to not take our extend booking cuase we had a video clip taken during how they brought in a whole team who wanted us to pay a fine for bringing food to eat , the reason of we took the video bcz of we felt not safe to us that hotel staff came to me like a communist group that just to say the want my money to pay a fine of bringing the food to eat at the pool bar , Even we never posted that on any social . To General manager , Your team got every minute to make it better, but it seem your team never want to fix it , cause they might not get it what is the real job btw the policeman or the best service provider It's quite funny that staying here doesn't make me feel like this is a five-star hotel that provides guests with peace and happiness. It's a place like a police station that catches crimes. Please tell senior management that you are seriously lacking in service development. How to speak, how to provide service and solve defective problems Senior executives should go study the excellent services provided by the Minor Hotel Network. Normally we stay in hotels. I would like to recommend you to have more of a course tranining for the excellent services , Dear General Manager , You may try to get the best expereince from what I used to have the best services like....Anantara Hotel groups and you will be truely get it! how to improve your ranking
- 737kathap (4/5): Don’t check in into this hotel if you want to keep your deposit and your sanity. - When I arrived, everything seemed like a nice hotel to stay at in Bangkok. The hotel staff were polite and helpful. However, when I opened the door to the room, I was confronted with a wet, slightly smelly, hot room. I didn't think much of it and put on the air conditioning. Which resolved the issue. However, when I opened the drawer, it fell apart. The bathroom wasn't much better either; the shower head barely hung on the wall, and the handle couldn't handle it anymore. Imagine waking up in the morning, still tired, and wanting to take a shower, only to find that everything in the shower is falling apart. Not to mention that the wifi worked just like my New Year's resolutions—not at all. I was thinking that was all, but then I went to the hotel's breakfast. It was simply an overcrowded room with a buffet that offered as much variety as my high school wardrobe—none. The food was cold, and the tables were not prepared. You'd have to get your own cutlery, which surprised me after paying roughly the same amount as for a decent hotel chain. I would have been better off getting some street food rather than booking that breakfast. It would have cost less and tasted better. There's also cheap water bottles in the fridge, priced at a whopping 100 baht. Right next to it is free water. This is either a brilliant psychological experiment or a test to see how quickly guests can spot a rip-off. I made the dumb mistake and had to pay 100 baht… It’s a thirst trap, quite literally. And now, to top it all off, upon arrival, you pay a deposit fee, which was promised to be given back when you check out. Well… it’s been 4 weeks, and I was told there was an issue with the bank. When we went back to the hotel to get the deposit in cash, the rude reception staff informed us they would keep 25%, despite the fact that there was no damage to the room. And as of now we still haven’t received anything. Their business approach is based on creative accounting. We also witnessed another fellow tourist having the same issue with the deposit. To make matters worse, we had to wait 20 minutes for room service staff to check the room for damages before we could leave. So if you’re looking for a place where the only thing that runs smoothly is your exit, this hotel might be a great choice for you. But if not, avoid it at all costs and reserve a room at a reputable hotel chain you are familiar with.
- sabbyanna (10/5): Enjoy - Taewisith is a very good staff especially with communicating and accommodating us when we ask for help. Thank you so much ♥️ hope you have a lot of staff same like him. Taewisith is a very good staff especially with communicating and accommodating us when we ask for help. Thank you so much ♥️ hope you have a lot of staff same like him.
- Voyage33649932727 (10/5): This hotel is the best I ever stayed. The people at the restaurant are amazing and cool. Thank you great team team by Ta - This hotel is the best I ever stayed. The people at the restaurant are amazing and cool. Thank you great team team by Tae five annaThis hotel is the best I ever stayed. The people at the restaurant are amazing and cool. Thank you great team team by Tae five anna
- Getaway22987299065 (10/5): Good tip - Very nice view , very good service especially Tee,Five,Pond! The room was in a high floor very clean and the service was quite responsive. The room has also a balcony with a great view to the city of bangok and the centre of the city is quite near to the hotel
- Z6478FLdawnp (8/5): Australian family of 4 - Nice place for a family stopover, good pool with view, lovely people and bar staff by pool. Close to local markets with great food. Family rooms are large and clean and the beers are cold.
- Q4583JHjulieb (10/5): Amazing breakfast! - We have stayed at the hotel two times and we absolutely love it!! Location is good and the pool area is very very Nice! Rooms are spacious and cozy! A shout out to the amazing breakfast team (Tae, pang, pond and Anna). Thank you all for making our stay unforgettable!
- alan (8/5): - A little dated but staff really helpful and accommodating. Breakfast was generally very busy and they could do with a new coffee machine which was slow and filter coffee not filled regularly. Great pool which will be better when bar is opened.
- Nikolas (8/5): - Convenient location
- Khawaja nadeem (10/5): Money valued. - It was nice & comfortable
- Rachna (10/5): - Beautiful apartments With all the luxury service. Nice pool with great view. Housekeeping was great. Checkin process was easy. Our apartment was on road side And there was lot of traffic sound. Overall we enjoyed staying here.
- Douglas (10/5): - Property is beautiful and very clean!! Rooms are spacious and clean. Local areas with local shops and restaurants hidden around eveey corner and ally! Beautiful balcony views!
- Csaba (10/5): - We stayed in the executive apartment on the 33rd floor. It was huge with so much space everywhere and the view was amazing from everyone. Friendly staff. Great pool. Good variety of breakfast options
- Son (10/5): - Great staff and clean area
- Maria E (10/5): - I love this place is really clean and good costumer service!!
- WENG KHIAW (10/5): - Convenient location and comfortable environment
- Umair (6/5): - Very poor communication from the reception desk, none of the phone lines worked in the rooms, could not even contact the reception desk, upon complaining nothing was done to fix it, didn’t feel the warm welcome you normally get upon checking in to the hotel, they weren’t as friendly at the reception desk. The porters at the door were very nice, very helpful and polite. The property is quite old and run down, in the pictures it looks so different compared to what it actually is. Don’t be fooled by the pictures
- Tajh (10/5): - Really friendly staff. Spacious room, good breakfast!
- Urszula (6/5): Its a 3 star and pool area is bad - Urbana is not a 5 or a 4 star hotel! Beware as its listed as such on many hotel pages! The rooms are ok however many items are damaged ( for us there was a cigarette burn on one of the armchairs/phone not working/ aircon making horrible noise at night and ultimately nit working) and as a traveller you waste your time to report those to management. If you are a person that likes to relax by the pool - their pool is not very well maintained - for about 1000 guest capacity this hotel has 5sun beds - 2 out of which are damaged beyond point of use but left for all of the guests to see. The around the pool area is a dangerous area for the kids as the below grass panels are broken and you are at high risk or breaking your leg or falling and hitting your head agaist the pool. I do not recommend and ask hotels.com to take them off as 5 star listing.
- SIAW (6/5): - Overall, the suite is OK. The property is very old, must have been built in the early 90s. Maintenance is good as they tried to keep it as clean as possible. Air condition works great, very cold. The washing maching is not dual washer/dryer as advertised, so you have to hang up your clothings to dry. TV is horrible, only 3 or 4 stations on "standard" definition, but this is not critical as we did not visit Bangkok to watch TV. On our checkout, we we told we have to pay for two bottles of water, which I thought was a rip-off, considering the fact that we checked out at 7.30 am and room service has not replaced the 4 bottles of water that we are entitled to everyday. Although it is only 50 baht per bottle, it is the principle that counts. We didn't argue and just paid up. The walk to Si Lom and Lumphini MRTs is quite far and not the best for tourists. We ended up using Grab from Urbana Sathorn to the MRT stations all the time.
- sharon (10/5): Great spacious apartment - Every member of staff was friendly and helpful. The accommodation is getting a bit tired now, but very clean. Housekeeping did a good job everyday. My only criticism is that there were only 5 sunloungers at the pool and they needed replacing.
- Neil (10/5): Excellent value for money. - Very clean hotel with excellent facilities. Beds are very comfortable and good variety of options for breakfast. Location near BTS so very convenient for exploring Bangkok. Would recommend staying at this hotel to others.
- King Shing Simon Thomas (8/5): - The staff are very helpful.
- KWAI LIN (6/5): - 電視訊號很差
- Kenneth (8/5): - Area houses several embassies and is generally safe and relatively quiet in the evenings. For food options, many places are within a 10 mins walk away.
- SIK FAI (10/5): - : The room is so big and clean. : Very good swimming pool : 8 mins walking to BTS station " Sala Daeng" or only 10 mins to downtown by taxi.
- Angeline (6/5): Overall lighting not bright enough - Stayed in Room 1009. Room was big but air-conditioner in the lounge was not cold, i.e. not able to set it cold. Very frustrating! Not enough lighting as well.
- WONG RUSSEL (10/5): - Love this place!
- Wai hung (6/5): - Equipment is not adequate such as hair dryer! Only 4 bath towels for 5 persons were given after room cleaning everyday! Water leaking from bathtub was seriously!
- Fangxiao Patricia (2/5): - Very old, dirty, and ghostly. It’s rated as 5 stars on expedia, but it can’t even qualify for 2 stars international standard.
- DERRICK (8/5): - No much around the hotel
- Kangeyan (8/5): - Ok communication of staff is poor, Overall Good
- charuwan (10/5): - Could do with some renovation very convenient in sarthon i will still book her in the future
- sing eian (6/5): - I must express my profound disappointment with the level of friendliness by the staff here. Despite my multiple reminders, they did not follow up on my request to fix the telephone. Furthermore, I specifically asked them to come and teach us how to use the washing machine on the first day of check-in, but they never showed up. Even when I requested them to come the next day, they failed to fulfill their promise. Additionally, I had to ask for a bathrobe, and it took them a whole hour to respond, only to question whether I still wanted it. It is quite obvious that I needed it; otherwise, why would I have requested it in the first place? Needless to say, the service provided does not live up to the standards one would expect from a 4-star hotel. Given my unpleasant experience, I cannot in good conscience recommend this place to other people. =(
- Matthew (10/5): Wonderful - This hotel was so nice to staying at!!! The room very clean, spacious and the view is just INCREDIBLE!!! Very happy with Urbana...
- Tianfa (2/5): - Bad service, room noisy with ringing sound, sink with poor drainage, bathtub is dirty and drainage issue, dirty
- andrew (6/5): - Around the pool it’s wooden planks covered in fake grass. The boards are rotten and you nearly get you’re feet stuck in holes .the pool surrounding area was dirty and the sun deck table rotten/broken and sun deck sofa broken really poor no one cares to repair/replace WHY !??
- carlos (2/5): - Checked into a room ac didnt work they switch us to a different room ac leak water everywhere. Went down to get breakfast ask the cook for fried egg he act like he was going to cook then just went on to do something else.... i would never stay there again
- Kieran (6/5): - Urbana Sathorn is not a 4 star hotel. It is a serviced appartment hotel. Id give it 3 starts in its current state and condition. It has a pool, that has broken spa and broken sauna and the floorbaords around the pool are covered in fake green grass that move and bounce when you walk on them. Majority of chairs borken and open use of cabls trying things together. It has simply seen better days. The pool bar is ridiculously overpriced- $7 AUD for a warm diet coke and took 20 mins to find ice for the drink. Wanbted Ice for the room but couldnt have it because the bar closes at 5.45pm. Breakfast options were ok, at least omlette to order was available. Entrance staff in the lobby nice enough and the place was clean down there but the area outside stank of canabis whic his now legal in Thailand. The room was a 1 bedroom delux. Clearly fallinh apaprt, no cupboard doors and the hot water took between 5-6 mins to come through. It was very clean but clearly dated. Booked a room with a washing machine and it wouldnt work so came home with a suitcase of dirty clothes. One staff told me it is earmarked for a huge renovation in 2024. It absolutley needs it. It was convenient in termos of locaiton bu be warned, South Sathorn Road turns into a carpark from 4pm for at least 4 hours so youll need to chose where youre going and what yoiure doing. I wouldnt stay here agina because I know I can do better for the money until it is renvoated.
- Jason (8/5): - Fantastic staff - tired property
- LIJEN (8/5): - Traffic is a bit inconvenient. Hotel rate is quite friendly.
- RUSSEL XUNGUANG (6/5): - Dear Urbana Sathorn, i love your hotel and always stay there. But this trip, the whole hotel smells of cannabis! Please do something about this as this degrades and cheapens your hotel!
- Bo (10/5): - Good hotel
- bill (8/5): - The hotel was fine for our 6 night stay in Bangkok. The rooms on the front (and side) of the building are very noisy from street traffic but we upgraded and were able to change to one on the back - overlooking the pool and it was very very quiet. The rooms were so reasonably priced that the extra charge to upgrade was negligible. One of the 2 air conditioners only worked as a heater - after the 3 attempts by the hotel to fix it we gave up. Having a washing machine was also helpful. The breakfast was great every morning with lots of options. Location was also perfect for us. Easy taxi rides to sites and walkable to many. We would stay again but only if we could have a room on the back side.
- Jonathan (8/5): - We stayed as a family of 4 in the premium suite. The room was amazing, with an excellent view of the city skyline. Overall we loved our stay... so much so we stayed for an extra night. The kids loved the large pool, however it had rained the day we got there, which meant the green artificial turf around the pool gave off a foul odour for a couple days. Also, the pool at night was rather forgettable... not well lit and not very inviting. Otherwise the hotel, room, staff and area were excellent. Would highly recommend it.
- Rebecca (10/5): - We had a wonderful stay! We were looking to spend some time at the pool during our trip so this hotel was great. Only wish we could have stayed longer! But we will be back.
- Calvin (6/5): - Just across from Marriott, has gym, breakfast and pool.
- TEHEREKIEKIE (10/5): Return Visit - A very good location close to Silom and all its attractions as well as the sky train. Very handy.
- Alfred Gustaf (6/5): - It was okay.
- Francis (8/5): - Love the space of the rooms, just like home you dont feel in a hotel room.
- Nai (8/5): - Thin walls. Close to bus lines/city center. Friendly staff.
- Assaf (6/5): Bad hotel - This is a very poor hotel compared to what you see in the photos on the website. In the pic it looks fancy but when you get there it looks pretty old. Breakfast didn't taste good at all. My recommendation is to avoid this hotel.
- Joshua (8/5): Clean and comfy - The area was convenient with a lot to do. It was a little crowded on the streets which took adjusting to but the hotel room itself was nice and comfy, although a little small. Very nice bathroom and shower.. hot water. There was no microwave and we had to push reinvests together but all else was good.
- Darren (6/5): - Disappointed that they had no working steam irons to enable the pressing of a business suit. Not ideal.
- Susanna (8/5): Short stay - Hotel is nice but I wouldn't not say it is 5 star. Location is good since easy go everywhere. There is few restaurants near by but need to walk couple minutes. Hotel restaurant is not open night and that was a little bit disappointing. In the pool area you have nice views but there should be more sunbeds. We tried to message some wishes to hotel before but they didn't read our messages. We wanted to have let check out and needed to tell thia reception 4 different person that it was confirmed. Piccolo man was friendly, and all good for him!
- Richard (8/5): - I have stayed here many times. Nice staff, spacious rooms with balcony. Great view of the skyline. MRT reasonably close by. Great value for the price!
- Mark (10/5): - The executive room had plenty of space and kitchenette. The cleaning staff were prompt in delivering extra towels etc. I very much enjoyed the breakfast buffet with made to order omelettes.
- Neil (10/5): Excellent stay - This is a lovely hotel and great value for money, the rooms are spacious and well furnished, staff very friendly and helpfull at all times. Close to choing nonsi for easy rail transport to airports and around town. Lets of nice resteraunts near by.
- Joe (10/5): Value for money - Nice and big room, price is cheap
- Bruce (8/5): - Nice and quiet in a pretty busy area. Great service and cleaning service. Nice spacious room and living room. Only thing is the water was not easy to use in my master bedroom. Would be nice if the swimming pool stayed open later, but understand if it's for COVID reasons. Still this is a great hotel and would love to come back again.
- Steve (8/5): Clean and comfortable - Clean and comfortable room, you have to walk over bridge to get to Siloam Complex if walking
- Ahmadullah (10/5): Excellent - Excellent service Wonderful hotel and staffs. All staffs are super caring and can speak English
- dagan (6/5): old - very old hotle... old tecnology
- Verified traveler (6/5): Run down but still a good value - The FuramaXclusive is a good value for a 3-star hotel in a great location near shopping and public transport. But it's tatty furniture and dilapidated fixtures give away that this hotel left behind its supposed 4-star rating long ago. Its WiFi is impossibly unreliable—you'll need a good cellular data connection to survive. Its kitchenettes come with no utensils or dinnerware, only a couple of coffee mugs. And the graciousness typical of Bangkok hotels was apparently also cut to trim costs. But if you set your expectations properly, it's still worth it.
- Pattarapong (8/5): - We chose here for New Year Celebration. We appreciated staffs are quick to respond on water pressure issue and fix it. Room amenities are also all rounded. We would recommend hotel to better inspect to decrease dissatisfaction for future guests. Thank you and we will choose you again for next friends meetup.
- Nicholas (8/5): - As always, great room for the price. However, water was only lukewarm and sheets were stained.
- Verified traveler (6/5): - Like - Panoramic view of Sathorn and BKK skyline Dislike - Room cleanliness, run-down condition, out-of-service swimming pool, closed restaurant services
- Verified traveler (10/5): - The room I stayed is maintained well. The hotel staff is helpful and friendly.
- Verified traveler (2/5): - This hotel is dated and dirty. The room safe constantly acted up. The water heater in the room had to be repaired. The internet connection to the smart tv kept dropping in and out. The construction noise from the new building next door was disturbingly loud and it was seven days a week.
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