ARCOTEL Kaiserwasser Vienna
Location: Wagramer Strasse 8, Vienna, Vienna, 1220, Vienna, AT
Star Rating: 4 Stars
Property Type: Hotels
About this Property
Luxurious Amenities
Take advantage of the health club and sauna for a rejuvenating experience. Enjoy complimentary wireless internet, concierge services, and babysitting.
Dining Options
Indulge in a meal with garden views at Restaurant UNO or opt for room service. Unwind with a drink at the bar/lounge.
Convenient Location
Located in Donaustadt, just minutes from Vienna International Centre and Danube River, and with easy access to Vienna's top attractions.
Experience upscale comfort at ARCOTEL Kaiserwasser Vienna.
Important Information
- Up to 2 children 11 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
- The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
- Contactless check-in and contactless check-out are available.
Policies
Check-in: 03:00 PM - anytime
Check-out: 12:00 PM
Instructions: This property offers transfers from the airport and train station (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival at the property.
Amenities & Facilities
- Meeting rooms
- Fitness facilities
- Health club
- Free WiFi
- 24-hour front desk
- Terrace
- Garden
- Luggage storage
- Sauna
- Concierge service
- Wheelchair accessible
- Picnic area
- Elevator
- Fitness facilities
- Conference space
- Surfing/bodyboarding nearby
- Bicycle rentals nearby
- Hiking/biking trails nearby
- Kayaking nearby
- Sailing nearby
- Water skiing nearby
- Breakfast available (surcharge)
- Library
- Health club
- Safe-deposit box at front desk
- Multilingual staff
- Porter/bellhop
- Limo or town car service available
- Meeting rooms
- Smoke-free property
- Wedding services
- Golf lessons available nearby
- Tours/ticket assistance
- Free wired internet
- 24-hour business center
- Snack bar/deli
- Playground on site
- Self parking (surcharge)
- Computer station
- Airport transportation - pickup (surcharge)
- Housekeeping on request
- Banquet hall
- Food and water bowls
Rooms Available
-
Suite
1 Double Bed
657 sq feet
Layout - Separate sitting area
Internet - Free WiFi and wired internet access
Entertainment - LCD television with satellite channels and pay movies
Food & Drink - Coffee/tea maker and room service
Sleep - Blackout drapes/curtains and bed sheets
Bathroom - Private bathroom, bathtub or shower, slippers, and free toiletries
Practical - Laptop-compatible safe and laptop workspace
Comfort - Climate-controlled air conditioning and daily housekeeping
Accessibility - Area rugs in room
Need to Know - Housekeeping on request
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- TV
- Hair dryer
- Desk
- DVD player
- Private bathroom
- Slippers
- Satellite channels
- Interconnected room(s) available
- Toilet paper
- Shampoo
- Daily housekeeping
- Separate sitting area
- High-speed internet access
- Room service
- Blackout drapes/curtains
- Free WiFi
- Bedsheets provided
- Soap
- Laptop-friendly workspace
-
Deluxe Room
1 King Bed OR 1 Queen Bed
226 sq feet
Layout - Separate sitting area
Internet - Free WiFi and wired internet access
Entertainment - LCD television with satellite channels and pay movies
Food & Drink - Electric kettle, room service, and free tea bags/instant coffee
Sleep - Blackout drapes/curtains and bed sheets
Bathroom - Private bathroom, bathtub or shower, slippers, and free toiletries
Practical - Laptop-compatible safe and laptop workspace
Comfort - Climate-controlled air conditioning and daily housekeeping
Accessibility - Area rugs in room
Need to Know - Housekeeping on request
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 2 (2 Adults)
- TV
- Hair dryer
- Desk
- DVD player
- Private bathroom
- Slippers
- Satellite channels
- Interconnected room(s) available
- Electric kettle
- Toilet paper
- Shampoo
- Daily housekeeping
- Separate sitting area
- High-speed internet access
- Room service
- Blackout drapes/curtains
- Free WiFi
- Bedsheets provided
- Free tea bags/instant coffee
- Soap
- Laptop-friendly workspace
-
Comfort Room
1 King Bed OR 1 Queen Bed
258 sq feet
Layout - Separate sitting area
Internet - Free WiFi and wired internet access
Entertainment - LCD television with satellite channels and pay movies
Food & Drink - Room service
Sleep - Blackout drapes/curtains and bed sheets
Bathroom - Private bathroom, bathtub or shower, free toiletries, and a hair dryer
Practical - Laptop-compatible safe and laptop workspace
Comfort - Climate-controlled air conditioning and daily housekeeping
Accessibility - Area rugs in room
Need to Know - Housekeeping on request
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 2 (2 Adults)
- TV
- Hair dryer
- Desk
- DVD player
- Private bathroom
- Satellite channels
- Interconnected room(s) available
- Toilet paper
- Shampoo
- Daily housekeeping
- Separate sitting area
- High-speed internet access
- Room service
- Blackout drapes/curtains
- Free WiFi
- Bedsheets provided
- Soap
- Laptop-friendly workspace
-
Junior Suite (Deluxe)
1 King Bed
334 sq feet
Layout - Bedroom and sitting area
Internet - Free WiFi and wired internet access
Entertainment - LCD television with satellite channels and pay movies
Food & Drink - Coffee/tea maker and room service
Sleep - Blackout drapes/curtains and bed sheets
Bathroom - Private bathroom, bathtub or shower, slippers, and free toiletries
Practical - Laptop-compatible safe and laptop workspace
Comfort - Climate-controlled air conditioning and daily housekeeping
Accessibility - Area rugs in room
Need to Know - Housekeeping on request
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- TV
- Hair dryer
- Desk
- DVD player
- Private bathroom
- Slippers
- Satellite channels
- Interconnected room(s) available
- Toilet paper
- Shampoo
- Daily housekeeping
- Separate sitting area
- High-speed internet access
- Room service
- Blackout drapes/curtains
- Free WiFi
- Bedsheets provided
- Soap
- Laptop-friendly workspace
-
Junior Suite
1 King Bed
334 sq feet
Layout - Bedroom and sitting area
Internet - Free WiFi and wired internet access
Entertainment - LCD television with satellite channels and pay movies
Food & Drink - Coffee/tea maker and room service
Sleep - Blackout drapes/curtains and bed sheets
Bathroom - Private bathroom, bathtub or shower, slippers, and free toiletries
Practical - Laptop-compatible safe and laptop workspace
Comfort - Climate-controlled air conditioning and daily housekeeping
Accessibility - Area rugs in room
Need to Know - Housekeeping on request
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 3 (2 Adults)
- Coffee/tea maker
- TV
- Hair dryer
- Desk
- DVD player
- Private bathroom
- Slippers
- Satellite channels
- Interconnected room(s) available
- Toilet paper
- Shampoo
- Daily housekeeping
- Separate sitting area
- High-speed internet access
- Room service
- Blackout drapes/curtains
- Free WiFi
- Bedsheets provided
- Soap
- Laptop-friendly workspace
-
Superior Room
1 King Bed OR 1 Queen Bed
258 sq feet
Layout - Separate sitting area
Internet - Free WiFi and wired internet access
Entertainment - LCD television with satellite channels and pay movies
Food & Drink - Coffee/tea maker and room service
Sleep - Blackout drapes/curtains and bed sheets
Bathroom - Private bathroom, bathtub or shower, free toiletries, and a hair dryer
Practical - Laptop-compatible safe and laptop workspace
Comfort - Climate-controlled air conditioning and daily housekeeping
Accessibility - Area rugs in room
Need to Know - Housekeeping on request
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- TV
- Hair dryer
- Desk
- DVD player
- Private bathroom
- Satellite channels
- Interconnected room(s) available
- Toilet paper
- Shampoo
- Daily housekeeping
- Separate sitting area
- High-speed internet access
- Room service
- Blackout drapes/curtains
- Free WiFi
- Bedsheets provided
- Soap
- Laptop-friendly workspace
Guest Reviews
- Brian (8/5): - Is good. AC isn’t very cold. Would be nice to have a fridge in the room. Good location on the metro.
- Natalie (10/5): - The train station is just a few meters away, that was great. The room was comfortable and clean. The breakfast is nice. They have fresh bread, there are lots of options for teas, coffee, juice, and they have lots of fresh fruits, veggies, deli meats, smoked salmon, soups, eggs, bacon...the works. Just a heads up that the front desk staff was a bit weird about me asking them to clean my room the morning of. Something very unusual for a hotel. They do have a system of requesting it the night before through a QR code. There is no house keeping if you don't request it with the purpose of being "green." I hope this was a one off experience but I had dropped and broke my makeup compact that morning and it made a mess in the bathroom. I was rushing out so I figured I'd go to the front desk and quickly request the cleaning. Both ladies at the front pestered me for the QR code request and insisted I needed to make the request through the QR code 24 hours before. I had to almost argue and explain I needed the cleaning that day. I never thought it would be that difficult to request day-of house keeping at a hotel. Mind you it was 8am and I didn't care if they came at 3pm. They finally agreed and it was done. Aside from that, everything was great.
- Vidya (8/5): - No fridge :(
- Badri (10/5): Close to the Vienna International Center - I attended a conference at the VIC which was a stone's throw from this hotel. Comfortable, clean, not so far from the airport and perfect for business and leisure travelers. The room was fairly large and could fit in a young family easily.
- Cindy (8/5): - This review is for ARCOTEL Donauzentrum. Had a booking with Kaiserwasser but they could not accommodate due to a technical error. They were nice enough to transfer the registration to thei other hotel. Rooms clean. Good bed and shower. Good breakfast. Very close to Metro station. Attached to large shopping center with many food outlets. Airport bus stops right infront of hotel. Only caution. No regularly manned chech in desk, and elevators don't need a pass key, so anyone off the street can go to the room floors unchecked. Would stay there again.
- LEAH-VI (10/5): - Accessibility on public transportation
- Maria (8/5): - A good place to stay especially if you are working at VIC. Underground station is within 5 minutes walk. Good breakfast. The only negative is that room furniture is not comfortable: bedside table is hard to reach, some hideous corner armchair, no proper desk. Otherwise good.
- Patrick (4/5): - Rooms were clean and comfortable. Check in process was the slowest I have ever experienced. Waited 30mins for 4 people ahead on me while checking in and we arrived at 3pm. And that was just to look up details not explain anything about the local area or anything. Weirc knock on the door from two guys after check in to see if we wanted anything from the minibar when we were relaxing after our trip so it was annoying and breach of privacy: if we wanted we would have told you. Door into the room had a stuck mechanism and had to be unlocked by staff at 2am.
- Nadia (10/5): - Clean
- Igor (4/5): - I have asked for an upgrade of my room, because I am a Gold Member, but they gave me the smallest room on the executive floor and empty room minibar. I complained to another clerk and have received a larger room (quite good one) and filled minibar. However, next day, the minibar has not been refilled. However, I again complained and have received a couple of free drinks. Also, I have left request to prepare my room after 11.30 am, but nothing has happen for two days. I am upset that such simple things have to be done without any complaints from myself!
- Alexandre (8/5): - Good hotel near the UN and a metro station. The breakfast was fine. The restaurant has limited options for dinner. The rooms are relatively large and comfortable. Staff is not particularly welcoming but is overall professional.
- Hasan (8/5): - na
- Igor (6/5): - Almost no Internet in a room! Lower two floors still with paint smell!
- Tawni (10/5): - Wonderful service
- christian (10/5): Comfortable, Convenient, Exceptional Service - Value for money. Customer service was exceptional. Many thanks for the exceptional welcome and attentiveness . Kudos to Claudia, Vivian, Rodolfo and Alexis- all gems of the Hotel.
- jill (10/5): Vienna weekend - Great location close to transport links, but near river and greenery. Excellent breakfast buffet, rooms bright and clean, staff helpful and friendly.
- Eswarampillai (6/5): - Need to be technology modernised.
- RAUL (10/5): - Perfect location
- Nicolas (8/5): - Decent hotel
- Andrea (8/5): - Very close to subway red line
- Dylan (8/5): - I cozy safe and accessable place
- Mythri (6/5): - The best thing about this property is its location, if you are going for businness at the VIC. This hotel is literally accross the street from the VIC and U station. The food was also very good. The cons were the dated carpeting and attendant stuffy smell. For the same price, I prefer staying at NH Danube City, which is a 3-minute walk from the VIC.
- Ross (10/5): - Very convenient location for anyone wanting to visit the VIC. A variety of transit options are accessible in the area as well and its in a good enough location that Westfield Donau Zentrum can be considered walkable by most people. In terms of food, the hotel restaurant is a bit pricey compared to options outside but the attentive nature, cheer and charm of the hotel staff easily make up for this. I would definitely visit again.
- Borislav (10/5): - I have no complaints. Close to subway station and convenient for visiting Austria centar Vienna which I was visiting and the reason why I chose this hotel. Not the mention great Expidia price.
- Hamad (10/5): Great stay, perfect location and kind staff - I loved my stay in this hotel alot, I went for business and the location is perfect and very close to the subways. Beside the staff are friendly and kind especially Georgina!!! I met her once but she was very welcoming and full of positive energy even though I wasnt in the mood to talk and laugh but because of her I forgot my tiredness and started to smile. The hotel should always hold this kind of staff!
- Johann (8/5): - Very nice hotel for a business trip for your employees. Cost efficient, and very clean, friendly stuff and nice rooms.
- Jagdeep (8/5): - Nice quiet hotel, close to the conference centre and the U-bahn station. The gym was not operational while we were there and that was a major disappointment. The hotel took this for granted and did not make any effort to make amends.
- Talal (10/5): - One of the best Hotels that you can stay in Vienna. 200M from U1 Metro station and 2 stations by Metro to Westfield big shopping center. Very decent breakfast.
- Nadarasar (8/5): - A peaceful setting and not troubled by children. Mainly conference clientele. Rooms need some attention e.g. power sockets, accessible bath for older people. Limited food in the evenings, especially for vegetarians.
- John Macfarlane (10/5): - Excellently located for the Vienna International Centre (UN, etc.). The airlines bus from the airport stops right outside. Staff very friendly and helpful. Good breakfast in the restaurant. Evening meals in restaurant or bar are good too. Weiner schnitzel particularly good value. Only negative comment would be that one has to let water in bath/shower run for ages before it becomes hot. Relatively spacious rooms.
- Ahmed (2/5): - I had 3 pm check-in and I arrived early as 9 am. Reception informed me that they will give me a room as soon as one available, however, they did not even though other people came after me and they checked in. Also, there was an option to pay 50 euro for early check-in but they didn’t mentioned it when I went for the reception couple of times except when it was already 2 pm. I booked a king bed room, however, it was two twin bids attached together and the cover was two twin size covers. I paid almost 300 USD a night for the room, however, there was no water or even a note book in the room, also trash cans were without bags.
- David (8/5): Arcotel - The hotel was 20 mins from the airport by taxi and beside the U-bahn so accessibility was excellent. The staff were friendly and polite. The room was clean and comfortable, but a little bit dated. I would stay here again.
- Zhangeldy (8/5): - Convenient location and clean space.
- Daniel (10/5): - Highest quality.
- ERKAN (6/5): - Standard, very far from center though underground station is very near. Nothing around the hotel. Only parks. Not so friendly reception staff
- Verified traveler (4/5): Not good - Old rooms, no iron or ironing board, only one ironing room in the whole hotel and the iron was broken.
- Qiuyan (10/5): - Very nice
- Pedro (6/5): - The AC never worked correctly we have to sleep with the windows open, also they say in their web page that they have smart TV's in the rooms, which is not true, also they say that the rooms has coffee machine, they only have an electric kettle, I think is little bit expensive for what it is.
- A J (6/5): Good location & breakfast; communication need work - I stayed at the hotel both for work and vacation. Prior to my arriving at the hotel, I had contacted them to confirm I could ship some work materials for them to store until I arrived. This was confirmed by the hotel. A few days prior to my arrival, I sent a note to confirm they had received the items, but received no response. On checking in at the hotel, the staff had no knowledge of the materials. The first working day after my arrival (I arrived Friday evening, so the following Monday), I discovered that the materials had been refused by the hotel owing to an unexpected customs' duty that had not been paid. On resolving this matter with the shipping company, and confirming with the hotel they would let me know when the materials had arrived, the materials duly arrived and all was well. However, prior to my resolving this matter, I sent the hotel a number of emails to ask for an explanation why they did not simply pay the charge on my behalf and charge that to me, or at the very least contact me to explain they had refused to accept the packages. These emails remain unanswered, which is a frustration. Furthermore, as the Hotels.com booking was separate from the business booking I had made, I had let the reception team know this on check-in and prior to the start of my Hotels.com booking, and yet it still prompted a 20-minute at the hotel while they sorted my room key out, after it had expired. The hotel is overall good, but clearly communication needs to be worked on.
- Patricia (8/5): - I found the room I had to be a little dated. Lack of electrical outlets for charging laptop & phone, those that were there were not conveniently placed for practical use. Staff were very helpful. Breakfast really good. Very well located for working at the Austria Center, and train station.
- jorge (8/5): - Very good
- Julie (6/5): - First, they claimed they were overbooked and tried to get me to go to another hotel farther away. Then, there was only 1 towel for 2 people, and had to wait until almost 11pm for bedding, after asking 4 times, and then made the bed myself. By the way, walking through the halls at 11pm at night, I could see that the hotel had a lot of empty rooms as rooms were either marked occupied or vacant.
- darko (4/5): - superior rooms and apartmans are very poor and bed furnised
- alexandra (10/5): - Lovely hotel! Easy and quick to get into the city center via the U1
- Ivan (8/5): - The wifi in the room was very week.
- Irina (6/5): - The room wasn’t quite clean, the carpeting filthy. Stairs one need to climb unless you arrive on the car: Inconvenient with luggage.
- Charles (10/5): - Clean convent location Safe neighborhood. Very bike friendly. Great food and coffee self serve machines Very nice patio for extending breakfast.
- Gayle (10/5): - Close to the VIC, neighborhood is accessible, transit to the city is great.
- darko (8/5): - great location
- Matthew (8/5): - Nice hotel near a train station, clean and spacious rooms and amazing staff. Rooms dont have a coffee machine or any major amenities but bathroom has toiletries, room service operates for limited hours during dinner but all in all a very nice and quiet hotel in a peaceful area.
- Noor (10/5): - It was great to stay at this hotel. The staff was very friendly and helpful The food was excellent and we had an amazing View from for the sunrise and the river.
- Emil (10/5): - Close to metro station, clean room and friendly staff excellent Hotel we will came back
- Verified traveler (8/5): - Lively and modern. Good size rooms friendly staff.
- Verified traveler (6/5): - The room was very cold. Heating didn't do anything
- Verified traveler (8/5): - Close to the Austria Center and Ubahn. Good food and nice staff. Lost power in our room one night. Fitness center OK but would like a regular onsite massage although they did bring one in for me.
- Simon (10/5): Smart and clean hotel right next to the VIC subway - Smart and clean hotel right next to the VIC subway station so good access. Room was nicely decorated with very smart furnishings.
- JOSE ANTHONY (10/5): Great service - Right in business area. Stay was perfect
- Verified traveler (10/5): - The property has a very convenient location, next to the Wein U-Bahn. Additionally, the property is very nice with clean rooms. I recommend this hotel.
- Verified traveler (10/5): - Excellent value in an expensive city. Very good location
- Craig (10/5): - Great pillows! Also, literally the best continental breakfast I have so far experienced in Europe - and that is saying something!! Super nice hotel and fair prices.
- DS (6/5): - The property is reasonably well located and is just across the street from the subway station. The front desk and housekeeping service, however, was the worst I’ve experiences at any hotel in Europe.
- Verified traveler (2/5): Bait and Switch - arrived wet cold night 7 pm to be told no room as overbooked...I had booked online days b4.... so deliberate over book and no advance warning ( they had emailed trying to upsell an upgrade though ), so wait and taxi to their sister hotel a mile further out of town well in boring suburbs away from central Vienna ( why would I want to visit the suburbs? ) So the comparable booking is not comparable ..more e star and basic level..more simple tourist than business standard. . really so nonchalant by this big hotel chain..Dn not trust them
- Leslie (6/5): OK - Almost boke my wrist ehen the heavy door closed and squashed it between the cupboard, beware. Checkout queue too long to wait. Breakfast was good though.
- KM (6/5): - Staff could have been more helpful or at least pretend, the word dismissive comes to mind. There’s nothing unique or outstanding about this hotel, the location (proximity to Austria Centre and the underground metro) is what made it a good choice. I would choose different next time still.
- Verified traveler (8/5): - Great location for conference I was at. Also very close to metro for getting around rest of city.
- Verified traveler (8/5): ike it BUT 😞 - Very nice hotel, good location, clean, good breakfast All was good but Unfriendly staff though espacially at the reception Not curteous nor helpful they don’t smile they serve other locals even if you were first waiting they don’t care about clients or their opinion
- Verified traveler (8/5): - I really enjoyed the hotel, but my one issue was with the air conditioning - it just didn't get cool enough, no matter how high I tried to crank the air. Otherwise, it was a very pleasant stay, with a great location.
- Verified traveler (10/5): - Nice stay while in Vienna. Hotel is well situated close to the Danube river and if riding bikes an excellent path north and south. Hotel staff good and friendly. Very good bar and restaurant. Will return if I get the opportunity.
- leon (8/5): - Near conference center not main attractions but subway very close. Good breakfast. Constantly asked us to upgrade at more than 20 Euros a night. Otherwise no complaints.
- Verified traveler (10/5): - Location is very good. We can reach central of town easily with subway. Breakfast, service of staffs, room conditions are all enough to satisfied
- Verified traveler (4/5): - Room was very dirty and used. In the bathroom was lots of hair, a wet towel, a used towel. Some bathroom products that don’t belong to hotel. A used coffee mug. And someone key card and holder with their checking and check out info. Very strange. Staff was great to give new towels. Not sure what happened. Could be a freak accident or someone missed cleaning or double checking. Other wise everything else was great.
- Verified traveler (10/5): - location! location! location! Metro station and bus stop was in front of the hotel! Hotel was close to vienna old twon by and Vienna International City! I was able to travel either way with metro U1 line by couple of stops.
- Verified traveler (8/5): - Loved the decor and great location for buses and underground. 15 minutes into the city
- Verified traveler (6/5): - The staff was very helpful and the breakfast was great
- Khalid (8/5): Average hotel - The hotel is average as well as breakfast .the house keeping is disaster at hotel needs major improvement .you have to ask about every thing soap shampoo towels even pillows was not available when I checked in .
- Laila (10/5): Good stay - Close to city center and airport.
- Verified traveler (6/5): - Nice dining room staff. Food was excellent. Excellent staff at the bar.
- Terrence (10/5): Great location, great food! - While I was on business, my family came along and they enjoyed their stay. They loved breakfast which probably had something to do with the mimosas. They also visited the lobby bar where everything was excellent. They especially enjoyed the housemade chocolate chip cookies served with hot chocolate or espresso. My wife especially enjoyed the cheese spread! We also enjoyed the fact that the hotel was very close to the train, shopping mall, city center and the sightseeing tour stops. Nothing was out of the way. The front desk staff was very helpful and accommodating!
- Angeline (6/5): - On the second day of my stay, both cups in my room were not cleaned.
- Verified traveler (10/5): - Very comfortable room and good restaurant and reasonable price
- Verified traveler (8/5): - Been going here for some years. Pleasant staff, good location for U Bahn, food limited but ok, breakfast used to be excellent but on last 2 visits its been a little less good. No significant gym or swimming pool - although 'wellness' centre was being refreshed during this last visit ( Early March 19).
- Verified traveler (10/5): - Very good services and the staff was very helpful. Near to city center
- Verified traveler (10/5): - Reasonable price, friendly personal, good location
- Verified traveler (8/5): - Good location near the subway and bus stops. Resturant was just ok.
- Verified traveler (10/5): - Great hotel with delicious breakfast and awesome sauna, right across the street from the U.
- David (8/5): excellent business hotel for VIC area - Had business right across the street at the Vienna International Center (VIC). A little bit away from the city center but right on the U1 line. Hotel is in very good condition, large rooms in excellent conditions. Very good buffet breakfast but long lines to use the coffee machines. Not much in the neighborhood besides the large conferences centers. Good service at the hotel bar at night. Airport bus stops right outside the hotel but only runs once per hour. Overall good choice for business in the area.
- Verified traveler (6/5): - Executive package is great. Didnt like Room service
- Verified traveler (6/5): - Out-processing took me 20 minutes due to only one person working at the desk. In addition, they charged me 25 euros more than the offer I received when I checked in !
- Verified traveler (4/5): - Had to wait an hour and a half for our room to be ready once we got there. The lady behind the desk (a tall blond lady) showed her contempt for people who had problems by keep rolling her eyes at them there was no, what I would call customer care or putting the customers needs first. Just couldn’t wait to get rid of the person they were talking to. I asked her for a map of the city she pointed to a tear off pad which had a map on it then the next day I asked another receptionist some directions and she pulled out a proper full information map which was very useful. The breakfast was not great, not a good choice at all nd many times went to get something to eat and the heated trays ere empty. The cleaning in there was unbelievably. I saw an Asian lady who looked as if she had some authority wiping all the bits that people had left on the table from their breakfast on to the floor and just leaving a mess around the table. I thought she’d be back to clean it up but she didn’t. Went to the bar and ordered some drinks of a night time and the bar man was extremely offish. There was never any milk or coffee left in our room in the morning so when we came in of a night time there was nothing to drink so I had to keep going to reception to ask for some. I’d tell reception how much to bring and when it eventually turned up I had to send the poor girl back for more! On a good note, the train station was across the road and the public transport was superb, very easy to use.
- Verified traveler (10/5): - Great location. Next to Subway and only minutes away from downtwon. Size of the room and the variety of the food at breakfast buffet is quite good. I strongly suggest this place for a short escape to Vienna for couples and families with kids.
- Robert (6/5): My experience at ARCOTEL - So it was OK but my executive room included in-room mini bar service only updated every 2-3 days, and had only had 2 bottles of beer and juices (no shots or wine). In-room coffee only refreshed every 2-3 days so I had 2 coffees and then none for 2-3 days. They should be clear of their limitations since I paid for an executive room. The room was good and the cleanliness fine. No issues there
- Sharon (8/5): Good location to the conference centre - Staying for a conference at Vienna Centre. Location was good for the conference centre but there is nothing else around and the area is quite run down. The hotel is ok - check in was smooth although one of the party was given a room with someone else already in it. We had the executive room with breakfast included - the first morning at breakfast one of the party was not able to have breakfast as it was not on the room. It was hassle to get it sorted but was eventually. The bar closes at 11.30 am and does not stay open for residents, and there is nothing else around the hotel. On our final day there was a music event in the foyer of the hotel and all the furniture had been moved. We had nowhere to sit and work. We tried to sit in the bar but they would not allow us as we didn't buy a drink or anything to eat (even though the bar was empty!). We were then put in a corner behind the coat racks for the event taking place. Breakfast is lovely and lots of fresh choice. The hotel is a little tired and could do with a refresh but overall a good stay for a business trip near the conference centre.
- Eric (8/5): - We were there for an education conference and this location is super convenient for access to the convention center, public transportation, etc. The hotel staff was excellent and very responsive to our needs.
- Alex (8/5): Great stay for business travellers - Very close to Vienna International Centre and metro into city and shopping centre. Great service.
- K (10/5): - The waitress at breakfast was so helpful—anticipating an unusual need I had. Terrific.
- G.S.Raju (10/5): - Close to the convention center - easy access to the tram.
- M (2/5): Never again bugs and mice, hotel reponse no refund - The hotel has bugs in the rooms that look like cockroaches. The cleaning staff found 20 in the curtains. The staff said this happens every day. Moved to another room and later that night the cockroaches/bugs start to come out in the curtains. Also they have mice running around the bar and restaurant later in the night. Hotel promised to provide a refund and now will not do anything since I am back home. Ruth and Martin the manager or supervisor at the front desk do not tell the truth thanks for doing nothing the hotel should change the staff at the front desk. If your staying in Vienna conference/business stay at the Melia. Melia is awesome staff actually take care of you and no bugs in the rooms or mice around the bar/restaurant. Arcotel should be embarrassed about how they have handled this situation. Travel all the time and this by far has been the worst experience at hotel. Arcotel clean up the bugs and your customer service. Will never stay at any of your hotels ever again.
- Verified traveler (8/5): - Great location if working at UN VIC facilities and near UBahn to get into Vienna city center.
- Julia (10/5): - Great hotel for my stay.
- kawthar (8/5): Great stay - Very good. An airport line bustop is just in front of the hotel. Very convenient. No need to take a cab from the airport.
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