The Greenwich Hotel

Location: 377 Greenwich Street, New York, us

Star Rating: 5 Stars

Property Type: Hotels

About this Property

Important Information

Policies

Check-in: 04:00 PM - 12:00 AM

Check-out: 12:00 PM

Amenities & Facilities

• Health or beauty spa nearby
• Fitness facilities (surcharge)
• Parking
• Non-smoking rooms
• Air conditioning
• Swimming pool
• Restaurant
• Room service
• Pets allowed
• Lift / Elevator
• Luggage storage
• Express check-in/check-out
• Safety deposit box
• Fax/photocopying
• Facilities for disabled guests
• Ironing service
• Car hire
• Massage services
• Non-smoking throughout
• Concierge service
• Wheelchair accessible
• Allergy-free room
• Heated pool
• Baby safety gates
• Outdoor furniture
• Shallow end
• Pet bowls
• Pet basket
• Personal trainer
• Staff adhere to local safety protocols
• Guest rooms disinfected between stays
• Cleaning standards that are effective against Coronavirus
• Physical distancing rules followed
• Hand sanitizer in guest room and key areas
• Cashless payment available
• Fire extinguishers
• First aid kit available
• Sanitized tableware & silverware
• Contactless check-in/check-out
• Guests can opt-out any cleaning services during stay
• Smoke alarms
• Guest room sealed after cleaning
• Property cleaned by professional cleaning companies
• Physical distancing in dining areas
• Key access
• Food delivered to guest room
• CCTV outside property
• Process in place to check health of guests
• Access to health care professionals
• Screens / Barriers between staff and guests for safety
• Face masks for guests available
• 24-hour security
• Delivered food - securely covered
• Security alarm
• Thermometers for guests provided by property
• Mobile app for room service
• Supervised childcare/activities
• Television in common areas
• Front desk (limited hours)
• Express check-in
• Free wired internet
• Access to nearby indoor pool
• Free pool cabanas
• Beach yoga on site
• Fitness facilities (surcharge)
• Internet access
• Housekeeping on request
• Japanese garden
• Health or beauty spa nearby
• Swimming nearby
• Vegetarian menu options available
• Bulk dispenser for toiletries

Rooms Available

• Suite

  This suite features a sauna. The spacious suite features air conditioning, a mini-bar and an inner courtyard view. The unit has 1 bed.

  Max Occupancy: 3 (2 Adults)

  • Minibar
  • Shower
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Bathrobe
  • Desk
  • Toilet
  • Slippers
  • Sauna
  • Toilet paper
  • Trash cans
  • Shampoo
  • Conditioner
  • Body soap
  • Shower cap
  • Smoke alarm
  • Concierge services

• Suite

  The suite offers air conditioning and an inner courtyard view. The unit offers 1 bed.

  Max Occupancy: 2 (2 Adults)

  • Shower
  • Air conditioning
  • Hair dryer
  • Bathrobe
  • Desk
  • Toilet
  • Slippers
  • Toilet paper
  • Trash cans
  • Shampoo
  • Conditioner
  • Body soap
  • Shower cap
  • Concierge services

• King Room with Roll-In Shower - Disability Access

  This single room features air conditioning, a mini-bar, a TV and an inner courtyard view. The unit offers 1 bed.

  Max Occupancy: 1 (1 Adults)

  • Minibar
  • Shower
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Bathrobe
  • Toilet
  • Slippers
  • Toilet paper
  • Trash cans
  • Shampoo
  • Conditioner
  • Body soap
  • Shower cap
  • Smoke alarm
  • Concierge services

• Queen Room

  This single room has air conditioning, a mini-bar, a TV and garden views. The unit has 1 bed.

  Max Occupancy: 1 (1 Adults)

  • Minibar
  • Shower
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Bathrobe
  • Toilet
  • Slippers
  • Toilet paper
  • Trash cans
  • Shampoo
  • Conditioner
  • Body soap
  • Shower cap
  • Smoke alarm
  • Concierge services

• Deluxe King Room

  The spacious double room features air conditioning, a mini-bar and garden views. The unit has 1 bed.

  Max Occupancy: 3 (3 Adults)

  • Minibar
  • Shower
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Bathrobe
  • Desk
  • Toilet
  • Slippers
  • Toilet paper
  • Trash cans
  • Shampoo
  • Conditioner
  • Body soap
  • Shower cap
  • Smoke alarm
  • Concierge services

• Superior King Room

  The spacious double room offers air conditioning, a mini-bar and an inner courtyard view. The unit has 1 bed.

  Max Occupancy: 3 (3 Adults)

  • Minibar
  • Shower
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Bathrobe
  • Desk
  • Toilet
  • Slippers
  • Toilet paper
  • Trash cans
  • Shampoo
  • Conditioner
  • Body soap
  • Shower cap
  • Smoke alarm
  • Concierge services

Guest Reviews

• Tinamarie (10/5): -
• Lynette (10/5): -
• Vassilis (9/5): -
• susankQ8523SH (10/5): NYC hotel review - Best hotel in NYC . Great location , personalized service and very comfortable beds . Excellent
• cwm360 (10/5): Wonderful hotel in great neighborhood - Wonderful understated hotel with top amenities and service.
• van rolleghem (10/5): -
• Rupert (8/5): -
• L. Elizabeth (10/5): Perfect place to stay for my first time in New York! - The pool is divine, and the service is impeccable. We loved our stay! Room was not ready at check-in time.
• cathy (10/5): -
• L4170VTlynnt (10/5): Look no further for your NYC splurge! - The Greenwich Hotel has, quite simply, ruined us for any other hotel splurge in NYC. The staff is just amazing and so welcoming, the rooms are incredible (stocked snacks and soft drinks at no charge? UNHEARD OF), the bathroom is luxurious with great water pressure, and the lounge and lobby are so relaxing and beautiful. The courtyard was closed for the Winter, but it looked gorgeous. The pool and spa services are unmatched, and it is such a serene environment. Don't bother looking around anywhere else for a special stay and feeling pampered the entire time - THIS is the place. The room service and lobby food were delicious, and the rooms are thoughtfully designed to maximize living space. Requests are fulfilled quickly and with care, and there are many perks that come with your stay - house car, in room coffee and tea kettle/service, great marble soaking tub by request in your room, and all of the soft spaces, including the pool relaxation area. The neighborhood is awesome, with lots of small shopping places and unique spots to eat, as well as easy access to the WTC sites and memorial. We will definitely be back again and again.
• Liptonball (10/5): A gem of a hotel - Excellent all around. A gem of a hotel with a wonderful relaxed vibe, top notch service and great rooms. Definitely recommend.
• edoardo (10/5): -
• Franca (10/5): -
• Matthew (10/5): First class - Staff were incredibly friendly, accommodating and made our stay feel like home from home!
• Ventura (4/5): -
• guglielmo (8/5): - Servizio Prices of breakfast. Spa.
• alanblat6 (10/5): Wonderful Tribeca Luxury Hotel - Had a wonderful stay. The staff go above and beyond to make sure that every aspect of your visit is excellent. Even when an issue arises, they make sure it is resolved. I would highly recommend staying here.
• Sarah (9/5): -
• Shannon (10/5): -
• Fleur (9/5): -
• Georgene (10/5): I love staying at the Greenwich. Always feel so comfortable and welcoming. - The rooms are always nice and clean. You feel like you’re coming home. The staff treats you like family and you feel like you’re sitting in your living room having a cocktail. Nothing
• Freedom51750652967 (10/5): Fabuloso! - Possibly the best hotel in the world! Have stayed at the Greenwich numerous times—-it is home away etc. Every employee is there to insure that your experience is optimal. No request goes unfulfilled. 5 bells or stars always
• holidaygiant (10/5): Magical Stay - Another wonderful stay at this lovely hotel. It had been a while since we last visited but this hotel continues to provide excellent service to its’ guests. The rooms are extremely comfortable and I love the fact that they don’t charge for snacks and soft drinks provided in the room. Housekeeping is excellent and the showers are outstanding! Ultimately though what sets this hotel apart from many other 5 star hotels in Manhattan is the staff. We were greeted with warmth and helpfulness from everyone we came into contact with and this translates into a wonderful atmosphere. There is nowhere else I would consider staying when in NYC!
• Maria (10/5): -
• brendano901 (10/5): A stunning NYC gem, high end neighborhood vibes, original with class - A quick stay , and too short to just spend only one night here. Super location for accessing NYs trendiest neighborhoods, less frantic than mid town, and the hotel was a true oasis of calm, charm and class. This is one to add to your list, if you've only stayed in the usual brands and usual locations, then the Greenwich will convince you that boutique is best when visiting New York. Top marks all round, and the staff were so nice and genuine,the icing on the cake .
• reidnagle (10/5): Understated luxury with great combo of location and amenities - The Greenwich Hotel is our go-to location when we visit my kids or have business in Nww York. We bring our two dogs and it has the location and amenities we value. The fitness center and spa are first rate, staff is very friendly and accommodating and the rooms cozy and soothing.
• Felipe (9/5): Excelente hotel com estilo e ótimo atendimento em NYC. - Excelente hotel com estilo e ótimo atendimento em NYC. Quarto bom!
• FABIEN (8/5): - Swimming pool
• Perry (1/5): In brief, we decided not to stay there at all. We asked for a refund or credit for a future stay perhaps for a family me - We checked in, looked at our room and decided to leave. The hotel simply does not live up to its reputation. Dark and cold vibe, small room with very small bathroom, sink that did not drain properly. Kind of a glorified Marriott vibe.
• Susan (9/5): -
• sparklingtonic (6/5): Too many problems - Since late 2022, I have stayed at the Greenwich Hotel five times. Those visits represent a total of 35 nights, and altogether they cost more than $50,000. So I think I’m in a pretty good position to review this hotel. In the beginning, I thought this hotel was heaven. I still feel it has some wonderful qualities. However, after recent hiccups with security, noise, and service, I’m not sure I will be back. First, I want to note the things that were more or less positive throughout all of my stays: * The hotel is beautiful. I love the vibe of the whole building: everything from the whimsical objects decorating the guest rooms to the bronze swans that rest on the floor near reception. I’ve stayed at the hotel twice during Christmas, and the lobby is especially stunning during this time. The rooms, though small and quirky, are unique and usually inviting. I like taking baths, so I always reserve the Superior King Soaking Tub room. (Note, however, that not all rooms of this class are as large and appealing as what the website shows; during one recent stay, we got a substantially smaller and more depressing room.) Usually, a soothing and distinct scent pervades the guest rooms. During the time I was happy with the hotel, this scent had the effect of instantly relaxing me. * The spa and gym are perfection. I’ve used the gym frequently, and I appreciate both the workout space and the careful way it’s maintained. The staff pop in regularly to make sure the space is orderly and that it’s stocked with apples, protein bars, and cold water. The spa is also wonderful. During my last visit, I had acupuncture and bodywork, and I really appreciate that they offer these services. Afterward, my husband and I swam in the spa’s indoor pool, which was incredibly relaxing. The atmosphere is so nice that, the next day, we decided to escape the relentless July heat by relaxing at the pool with our books. Also, unlike a lot of hotel pools, this one has an attendant on hand at all times, which I appreciate. The hotel also posts rules about when children can use the pool; I wish more hotels did that. * The hotel’s location in Tribeca is perfect for us. This tranquil neighborhood has several good breakfast spots. Also, if you need a bigger gym or pool, Asphalt Green Battery Park City is a short walk away, and they offer day passes for a reasonable price. * Whether it’s because the neighborhood is quiet or because the windows are soundproofed, we’ve never had any issues with street noise. And now for the bad: * Security problem #1: During our last visit, we came back from a day out and put our key in the lock. The little light did not turn green, and we didn’t hear a click indicating that the key had unlocked the door – and yet we were able to open the door. I wondered, had the door actually been locked? But I was tired and decided not to overthink it. The next night, the exact same thing happened. The following night, my husband got his key out, and I said, “Wait, let’s try something.” We did not put the key in the lock; we just pushed on the door, and… it swung open easily. It hadn’t been latched or locked. We went down to the front desk and told them. They said that they would ask housekeeping to make sure they are shutting the door properly. We came back up and experimented with the door, and we concluded that something was wrong with it. That is, we tried pulling the door shut and thought we’d done it successfully, only to test it and find that it wasn’t latched. We went back down and explained this, because we wanted to make sure they knew that this wasn’t solely a case of user error; there might actually be something wrong with the door. The desk clerk said that they would have an engineer look at the door the next morning. Unfortunately, with this new plan, they seemed to forget about talking to housekeeping – or at least that was my impression. As I thought about it later that night, this concerned me, because the problem seemed like it was multifaceted. (Because if one knows about the issue, it can be avoided by closing the door more firmly and then testing it to make sure it is in fact locked.) But I didn't want to go back down a third time, so I decided to trust that they would know how to handle it. The next day, I wondered when we would hear back about the engineering work. No one called us, so we called them. A desk clerk told us that engineering had fixed the door, but he was pretty vague about the details. We still felt uneasy, so we asked the desk clerk to please also remind housekeeping to pull the door shut firmly whenever they leave our room. After a bit of back and forth, the desk clerk agreed. The next day, everything was fine. But the following night, we got back, tapped on the door – and again it swung open without us putting our key in the lock. We went back downstairs and explained the situation to yet another desk clerk. (During all of this, no one had introduced themselves to us or volunteered to be our point of contact on the problem – so whenever we talked to someone, we had to start from scratch explaining it.) The clerk seemed unsure how to handle it but told us he would speak with the director of housekeeping for our floor. Then someone else jumped in and assured us emphatically that no one has access to our room except other guests on our floor (which, honestly, was not that reassuring). He also said he would discuss the problem with – dramatic pause – the director of all housekeeping. I was a little underwhelmed, as I’d been hoping for “manager of the hotel.” That said, we never found the door unlocked again, so this approach must have worked. On the downside, our trip was almost over at this point, so this problem had been ongoing during most of our eight-night stay, and I worried about it until we left. Maybe others are better at compartmentalizing but, for me, problems like this can taint an entire trip. For example, at a performance of “Just In Time,” I suddenly found myself worrying about the door to our hotel room when I should have been focusing on Jonathan Groff. In my eyes, the problem wasn’t just that our room was repeatedly left unsecured; it was also that the hotel didn’t seem to take the problem very seriously, or at least not seriously enough. To put in context what I mean: As I've recently learned, the Greenwich Hotel apparently hosts a lot of celebrities. I can’t help thinking that if someone like Jennifer Lawrence had reported this type of problem, it simply would have been fixed. When we checked out, yet another hotel employee who didn’t introduce himself apologized for the problem and removed two of our laundry charges, a total of about $250, from the bill. To put this in context, the full cost of our stay ended up being $11,500, so this reduction was not the most dramatic gesture. (In fact, it wasn’t even all of our laundry charges.) However, the issue here is not money. When I choose to stay someplace like the Greenwich Hotel, I want to feel like I’m indulging myself. When the hotel can’t even provide me with a door that locks properly, that is the opposite of indulgence. * Security problem #2: On the second night of our most recent stay (before we discovered that our door was getting left unlocked), my husband lost his key. We stopped by the front desk to ask if the room could be rekeyed. The desk clerk said, “Sure – what room?” We told him, and he gave us new keys. As we rode up in the elevator, I found myself feeling unsettled that the clerk hadn't asked for our names, and he'd obviously had no idea what room we were in, yet he gave us keys to the room that we'd specified. What if we had been scammers? Perhaps the desk clerk had recognized our faces from us having been in and out during that first day, but the behavior still seemed sloppy, since we could have been hotel guests trying to get into someone else’s room. (If you ever listen to podcasts about scamming, then you know that things like this happen; it's called social engineering.) You might wonder if the staff know us because we’ve stayed at the hotel so often. However, there was a large gap between some of our visits. We don’t know anyone who works there, and I've never had the impression that any of them knows us. * Noise: During all of our visits, we've had more noise from other guests than I would have liked. With our last two visits, there was a noticeable uptick in this noise, but – surprisingly – the biggest problem during these last two visits was early-morning noise from hotel staff. I repeatedly was awakened by the sounds of hotel staff moving about and doing things early in the morning. For example, one time I was deep in a dream when the roar of a vacuum cleaner jolted me awake. I looked at my watch and was dismayed to see that it was about 8 a.m. (It was a very thorough cleaning, too. I actually was able to go back to sleep and was awakened again when the vacuum cleaning restarted.) Another time, I was awakened around 9 a.m. by a staff member right outside our door barking into and listening to a screeching walking talkie. On several other mornings, I was awakened by the sounds of staff knocking on doors and yelling “IN-ROOM DINING!!!" and "HOUSEKEEPING!!!”, sometimes followed by the sounds of slamming doors. Of course, I understand that housekeepers have to announce themselves. What I criticize is that housekeeping service has to start so early. During our last visit, weekday service typically seemed to be in full swing by 9:30 a.m. Also, if they absolutely have to start that early, it would be nice if they could try to be quieter and/or avoid rooms that display a Do Not Disturb ribbon (for example, they could come back and clean the rooms in those areas later). The staff seems to show more respect for quiet during the evenings and during weekends. That is, during the weekends, housekeeping seems to start much later in the morning or perhaps even early afternoon. Meanwhile, at night, I notice that the staff takes care to be as silent as possible when they’re in the hallways or if they have to deliver something, like in-room dining. In those cases, they knock softly and speak softly. But during weekday mornings, all of these safeguards fly out the window. I can only assume that they think that everyone should be getting up early Monday through Friday, even though at least some of us are on vacation. Staff are not the only disturbance. Unfortunately, the walls at the Greenwich Hotel are thin, the floors are creaky, and this relatively small hotel is quite compact – a perfect storm for hearing others. For example, during our most recent visit, I was trying to fall back asleep around 7:30 a.m. when I heard someone speaking emphatically about ROI and quarterly results. I laid there a while hoping it would stop. It didn’t. Finally I put on a robe and stepped into the hall, where the sound was louder. So I did something I have never done at a hotel; I knocked on my neighbor's doctor, apologized for bothering him, and asked if he could please speak more quietly. I suppose I could have called the front desk instead, but given the way things were going with our door lock, I had little confidence that they would fix the problem. Anyway, the other guest kindly agreed to lower his voice, and, after that, I didn't hear him. The incident left me thinking somewhat longingly back to recent stays at two different Four Seasons. The Four Seasons is able to create tranquility by using soundproofing between rooms. (Granted, they are more expensive, though.) I travel a lot, so I have to add that, in my experience, the Greenwich Hotel seems to attract families with unruly children who do things like bang on other guests’ doors late at night. Of course, unfortunate guests like this can show up at any hotel. Still, I can't help but draw a contrast between how the hotel manages its spa compared with the corridors of regular guest rooms. The spa is set up with rules and an attendant to ensure that children don't terrorize other guests or disrupt the space. It would be nice if they could do something similar for the areas where quiet is arguably more important – where people sleep. Perhaps it would help to publish a code of conduct or have an attendant check in on each floor every now and then, especially on floors where children are staying, to make sure that nothing too disruptive is happening. I'm sure it wouldn't solve every problem, but it couldn't hurt. Unfortunately, I am a light sleeper, so even if everything else had been perfect, the noise problems alone are probably reason enough for me not to come back. By the end of our most recent stay, I was exhausted and felt a great sense of relief when I got on the plane to come home. * Staff friendliness: One of the things I used to love about the Greenwich Hotel was the five-star service, which seemed both effective and friendly. Obviously, the problems I've already described include situations where the service wasn't really very effective (the door lock) or considerate (staff making a lot of noise at 8 a.m.). Unfortunately, recently we've also had a few incidents of staff being unfriendly. Here are two examples: After one of our recent check-ins, as we looked for our room, the person helping us with our bags trailed after us in a manner that seemed petulant. When I approached the wrong room, he got irritated, asked to see my key, and then chastised me for going the wrong way. It seemed unprofessional, and I wondered why he hadn't just led the way in the first place. During that same visit, my husband and I went down to the courtyard and asked the attendant if it would be possible to have breakfast there. By this point, we'd stayed in the hotel many times, but we usually went out for breakfast or had in-room dining, so we weren't sure how it worked. The attendant gave us a withering look and informed us icily that the courtyard was for hotel guests only. We clarified that we were guests, and he said that, yes, in that case, we could. But notably, he did not become friendlier or apologize for clearly having mistaken us for… tourists, I guess? It left me wondering why we looked like we didn’t belong. It also made me want to leave the beautiful courtyard and not return. * Laundry: This is probably the least important problem, but we’ve noticed a decline in the quality of the laundry service. As just one example, I sent a shirt out for pressing. This shirt had never been worn and was 100% pristine. It came back with an ugly mark on the shoulder in a very visible place. I worked on the spot with a damp cloth and got most of it out, but the process made the shirt wrinkled (thereby defeating the point of having had it pressed). Another time, they “corrected” my count of the laundry but did so in a way that was actually incorrect (and a little more costly). In fact, they made several odd adjustments to our tally of the clothes we'd sent out. For example, would you think that a bikini is the equivalent of one ladies' bathing suit? Or is it more than one? The Greenwich Hotel apparently thinks that it's more, so they crossed out where I'd written "1" and wrote something like "1.5," with the helpful explanation, "two piece." Yes, I'm being a little picky, but to be nickel-and-dimed while paying four figures a night and dealing with other issues – it left a bad taste in my mouth. I probably should have said something, at least about the stain on my shirt, but at the time, I wanted them to focus on our door lock, and I didn't want to get labeled as a difficult guest. (Obviously, at this point, I don't care anymore.) I want to add that many hotels send a post-visit survey asking for feedback. I’ve never gotten one from the Greenwich Hotel. In the past, that didn't bother me. Now, however, it reinforces my impression that they don’t particularly value me as a client. And why would they, if, as other reviews here indicate, the hotel is also catering to A-list celebrities like Bradley Cooper and Ted Danson? Next to clients like these, I'm guessing that me and my $50,000 are nothing. It’s hard to overstate how much I used to love the Greenwich Hotel. It was actually a reason to go to New York – as in, “Hey, if we were to get tickets to Sweeney Todd, we’d get to stay in the Greenwich Hotel again!” Now I’m having the exact opposite problem – as in, “It would be great to see Chess in October, but now we don’t have a go-to hotel, so should we bother?” I guess maybe it’s finally time to check out San Diego, Yosemite, or the Outer Banks.
• 847giannak (10/5): Fabulous experience! - Hubby and I stayed here for our 14 year anniversary weekend and we enjoyed it so much! The staff are all so nice and so helpful! The location is fantastic and the attached restaurant is very good. There are also so many great restaurants walking distance from it. The hotel is owned by Robert Deniro and he was actually in the lobby bar the first night we were there. They supply two baskets of snacks- one with small candies and the other with large snacks. They are free and replenished daily. Also all the non-alcoholic beverages are complimentary- so nice!! We have stayed in several nice hotels over the years and this was definitely one of the best overall. We will definitely stay here again next time we come to New York!
• Marina (10/5): - This is my favorite hotel in New York. I like everything. This is my fourth time staying here and I have never been disappointed. The atmosphere, the location, the service, the food - everything is great.
• staceyo574 (10/5): Can’t wait to go back! - An understated exterior, a calm vibe inside, staffed with friendly, helpful people, located close to the financial district as well as the Hudson River. We walked from the hotel all the way to The Vessel on day one. Our 7th floor room opened up to the interior courtyard which was wonderful because we didn’t hear any street noise and when we went to bed it was almost silent in our room, perfect sleeping conditions. After hours of walking outside it was nice to return to our made up room and enjoy the complimentary treats/snacks and non-alcoholic drinks in our mini bar. We enjoyed dinner in the interior courtyard two nights in a row. The menu is from the restaurant next door, Locanda Verde Tribeca and the food is very good, especially the Frico Potatoes. The courtyard is decorated with numerous tall plants giving privacy and coziness. It’s a wonderful place to have dinner because it’s quieter than many NYC restaurants, allowing diners to have conversations without having to raise their voices to be heard. Two inviting lounges on the main floor of the hotel are well used and we will look forward to enjoying them on a future visit.
• Jamal (10/5): Exceptional - Exceptional! Very baby friendly We going to come back again for every trip to NYC
• Elisabeth (10/5): We loved it! - We had an extremely warm welcome on arrival, and help with our luggage on departure, for which we were grateful. The hotel pool is amazing. The restaurant, Locanda Verde, is exceptional. We enjoyed having breakfast in the leafy courtyard. I thought the "Grandmother's Ravioli" on the restaurant menu was not very special.
• yolandaub (10/5): I’ll be back - Finally hit a home run in NYC. I’ve basically stayed at every hotel in the city and finally found my spot. I wrote this poolside in the kyotoesque pool area. The rooms are great: spacious comfortable bedding nice bathrooms and lots of small touches. What stands out, though, is the service. They’re nice, they care and they go out of their way to accommodate with zero attitude. Tribeca of course is fantastic. I will be back and back and back ….
• erictM9223WG (10/5): Lovely hotel, check in to a luxury French farmhouse - This is a fabulous hotel. They have paid attention to all the details in the rooms, and the common areas are welcoming and comfortable. It is relatively expensive, but you will see why when you check in, see the amenities, feel the warmth of the staff, and settle in to a lovely room. The furniture is like what you might have at home - if your home were a farmhouse in France. We didn’t have dinner here, but breakfast was delicious, and the service first rate. There is nothing pretentious here, it’s all just good.
• Toby (10/5): Exceptional -
• G8240DSvictorian (10/5): A home away from home - It was a truly wonderful stay, literally with all the comforts of home while traveling for business. Slip into the pool and make a Zoom call or meeting, I never missed a beat. I am already anticipating my next stay. I will never be able to stay anywhere else-- sorry, other hotels in NYC.
• Laura (10/5): 10 out of 10 for Greenwich ! - Everything was stellar, especially the hotel staff! I gravitate more to other parts of town So I was a little challenged when shopping etc
• luv2cook64 (10/5): Intimate Hotel - Love the location and size of this hotel. Quiet streets with families and lots of nice places to eat. The hotel is very clean and the staff has been super accommodating in every way, for ex. Recommendations on dining and reservations to small things for the room. We have stayed before a few times and read some of the comments about the sparse room furnishings, we appreciate the decor and no wall to wall carpeting. Please don’t change it! If I had to find a suggestion, I would renovate the bathrooms and tile and increase the lighting capacity. Thank you for a wonderful stay!
• nancyhelens (10/5): Divine hotel - Exceptional customer service, quality customer focus. I had a room on 6 floor facing courtyard. Room was amazingly quiet. Bed was exceptionally comfortable. Loved the free snacks and choice of bathroom supplies eg shampoo which is in form of bath soap. Italian restaurant is superb. Best service ever and divine warm vibe.
• Ignacio (10/5): Exceptional -
• Michael (10/5): Exceptional -
• carlaprobus (10/5): Feels like visiting a friend!!! - Loved the Greenwich. Food is incredible. Beware the free snacks in room are addictive. The front desk staff are so kind and professional. Helped us with dinner reservations. Can not wait to come back in summer and enjoy the outdoor court yard. The shower is a double rainfall!!!!!
• Louise (9/5): Superb -
• Kevin (9/5): Very nice stay. We were in room 408 and wish we had gotten a better room. - The understated elegance. Lighting. Decor. No charge for the snacks. Toiletries. Towels. Drinks. Pillows (too flat) , tv (remote didn’t work), clock radio (couldn’t get blue tooth to work, alarm kept going on), toilet (didn’t flush completely). Sitting chair (small uncomfortable)
• Richard (10/5): Unique and special place to stay in the big apple - Now our favourite nyc hotel. One can tell that De Niro put part of himself into this exceptional hotel. Each room is different, the lounges feel like you are at home and the food and warm service were excellent Restaurant books up quickly and reservations should be made well in advance
• Vanda (10/5): Exceptional - Home feel and super kind staff
• eliots773 (10/5): Gets better and better. - As always, a perfect stay at this hotel. From the moment you arrive it feels both like you are one of the family, but also a VIP - and considering it seems like most of the guests are genuine VIPs, (the paparazzi outside testament to this) - is remarkable. For gorgeous rooms, generously sized, the price is reasonable, all the more so when they wake you up with a complementary coffee and replace the endless in-room treats every day.
• Christina (8/5): Pleasant . - Quiet , friendly and discreet . It is very expensive for a Hotel which doesn’t have the wow factor . It’s more of a living room experience downstairs , cosy but not wow .The rooms are comfortable but the bed itself is just ok , other 5 star Hotels in the city have better . The spa.. which we had high expectations of has no jacuzzi , the steam room wasn’t working in the men’s that day and the gym is fully equipped but smaller than it looks in pictures . We have stayed in high end hotels all over the city and although the staff are lovely , it’s a notch below some of the others for the cost .
• GlobalLuxTravel1 (10/5): A STAY AT BOB'S HOUSE - FROM A LUXURY TRAVEL ADVISOR - I was very interested in seeing if this hotel would give me the vibe I needed. Upon arrival, everyone was so friendly. This property is a hidden gem. It was a one-night stay on my way to Poland. I wanted to do a site inspection to see if this would be an option for my travel clients who fly out of JRK/LGA. The feel was old-world Italian minimalist. The furniture pieces were unique and specifically chosen for each space. I enjoyed the treats in the room. That was a great touch. The mosaic tile work in the bathrooms was so intricate. I enjoyed a spa treatment at Shibui Spa for a 90-minute massage. The spa area was transcending me to Japan. Having been to Japan I will say they capture it well. The bed was fantastic. Breakfast was INCREDIBLY DELICIOUS! Blueberry pancakes with lemon ricotta, but the bacon was delivered from heaven. Eggwhite with exquisite mushrooms and fresh broccolini. Love it. Let's say I was treated well by all the staff. I had a late flight out of JFK so I was able to work in the beautiful library area on the property. I cannot wait to get my clients booked here. I'm looking to bring a small group to have a SEX and the CITY weekend. Thank you, Melissa and Jennifer.
• HMS-APM (10/5): Thank you, Greenwich Hotel team! - Warm, proactive, approachable, and thoughtful service. A true home away from home and a wonderful oasis in the midst of all the hustle and bustle. Shamar (so sorry re spelling) at the front desk bookended a wonderful stay. The gym / spa folks are lovely. The courtyard and lounge and lobby cozy and peaceful. Everything was exactly right. Truly looking forward to our next stay.
• rkr727 (10/5): From check in to check out, a Super Stay - We usually stay uptown but followed the advice of a friend and tried this Tribeca neighborhood gem. We had a junior suite which faced the street, but because it is enveloped with seemingly sound proof bricks, or some other technology that is not apparent, we heard not a blip from the street below. The room itself is casually hip, with every detail seemingly thought through, from the retro style snacks to the super comfy bed; we enjoyed the room almost as much as the public areas. I always admire nice bathrooms with sexy showers! The hotel feels as if it's been plucked out of an Anne Rice novel (or maybe New Orleans) because it has an undercurrent of darkness, with a sexy, verdant, sultry feel to it. There are deep cushioned chairs and couches throughout the lounge, situated perfectly next to "reading" lamps that make everyone's complexion look good. The food at the restaurant was jaw-droppingly delicious. Service was professional but unfussy. The gym is well stocked and great for a workout while traveling. The Tribeca location is awesome too, right next to the River Park, which is a great place to walk or run. We didn't have a glimpse of the famous owner, but we felt like we were in a movie ourselves. I'd go back at the drop of a hat.
• Maria (10/5): Exceptional -
• 47carola (10/5): Perfection. - The Greenwich is an oasis. I found it about 3 years ago and I can’t imagine staying anywhere else. The private lounge/courtyard is the perfect place to meet friends, the pool and spa are heaven, and the staff are beyond beyond. The rooms are quiet and comfortable and it is located near everything you need to see in SoHo and TriBecA. The Hudson River Walk is practically outside the front door, so you can Citibike or walk up to Little Island, the West Village, and the meatpacking district with ease. There are convenient subway stations if you have to head uptown. Honestly, a dream.
• T9374FUmelissah (10/5): Highly recommended!! - A lovely hotel stay in the city! And the staff is extremely kind and accommodating!! I highly recommend this hotel to anyone who lives in the city or visiting. The hotel is high end and feels it but doesn’t feel stuffy or uncomfortable. We will be planning another stay here in the future ~
• Stephanie (10/5): Exceptional -
• David (9/5): Great location, very helpful staff who could my do enough to make the stay enjoyable. Will come back - Pool sensational and very relaxing Nothing
• Fearless09379900740 (10/5): Cool, quiet, and rustic in the city! Stay here! - Lovely and charming, this hotel is a gem! The staff is so kind and friendly. Rooms are large, and stocked with wonderful toiletries and the most fun snacks. Locanda Verde is there as well, how lucky! Spa and gym are fantastic as well. If you are able to stay here, you won’t regret it. The neighborhood is very cool, lots of boutiques that you’ll love!
• Iskander (10/5): Exceptional -
• FantescaGirl (10/5): A must stay hotel when you are visiting NYC - This is my favorite hotel in NYC right now. It’s got a lovely lived in vibe in a neighborhood close to family homes, shopping, dining, the water and easy to get Uber stops. Rooms are comfortable, in room treats are included in the price of the room, and the staff are thoughtful and welcoming. It doesn’t get better than that. Feeling like a valued guest is a treat!
• Karen (10/5): Exceptional -
• Isaac (10/5): Exceptional -
• JasonG320 (10/5): A Modern Oasis in Tribeca - The Greenwich is more than a hotel. It's an oasis in the city where the staff are beyond accommodating and the environs are incredibly well thought out. Every touch is as though it was meant to be and you find yourself saying "of course it should be that way". The outdoor garden atrium is such a pleasant place to have breakfast and catch up with a book or newspaper - you won't want to leave. If money were no object I would consider taking up residence there.
• Ronald (9/5): Superb - Ambience, very friendly staff, food, service, speed of service. Bed comfort. location. Great shower. Great amenities in the room. Besides the bed, the other furniture is kind of tired, not comfortable. Hard for two to do room service- guess I need a bigger room. Sink was made for someone about 4’10”, not 6’2”.
• Fb1966 (10/5): Exceptional -
• KDurf (10/5): Couples Weekend getaway at the Greenwich Hotel - Love everything about this hotel. The staff are so lovely, the rooms are comfortable, the library with fireplace on a cold night was the perfect spot for after dinner drinks and coffee in the morning. The pool experience is super relaxing and zen.
• ATRACA (10/5): Perfect cozy and quiet spot in the city. - This hotel was the perfect spot for relaxing and enjoying Tribeca. The front desk staff was outstanding and room service was great. The lobby and bar are both cozy and inviting. I’ll definitely be back! I also enjoyed walking along the water at the nearby park.
• F9126BBkatem (10/5): So chic. So easy. So lovely. - Everything about this hotel was just beyond lovely... The entire staff went above and beyond to make sure our stay was perfect. I had an incredible corner suite, with the chicest decor and furnishings, a spectacular bathtub and the coziest bed... We ate at Locanda Verde a few times and it was delicious. The hotel is in a fantastic and easy downtown location and I would stay here again and again... cannot wait to come back!!
• Lisa (10/5): It was definitely a 10/10! - Everything! Nothing
• Maxine (10/5): Wonderful. I’ll be back. - Clean. Professional. Elegant. Friendly.Safe. Lovely bed and linens It’s a little pricey
• Sarah (3/5): pretty disappointing I was expecting it to be a much better experience - The check in process was poor we had no information given to us on the property or our room. It was only on checking out and over hearing others talking, we found out things that would have been very useful to know and would have enhanced our experience. The spa is lovely, but......on the first trip the showers were so hot it was dangerous and could not be used. I informed the staff who had already been informed by several other guests, apparently an engineer had been called. Two days later and the exact same thing happened, it turns out they didn't call an engineer and no one could use the showers safely. I informed them again and they said they would put an out of order sign on until the engineer arrived - they didn't. I was brushed off with an insincere apology and no acknowledgement whatsoever that it had impacted my whole experience twice, its a bit late when you have a head full of shampoo to realise the shower has got so hot you can't stand under it and the gauge doesn't work! The front desk except for the senior guy checking us out at the end were over all poor and sadly slightly rude at times. The level of service was not the standard I expect when I am paying over $1000 dollars a night. I have stayed on Manhattan countless times, and some of the cheaper end hotels have had better room sizes, better front of house and overall better care of their guests.
• Allen (10/5): Exceptional -
• Sharon (10/5): Exceptional -
• Sue (5/5): Passable -
• Lisa (10/5): Exceptional -
• Matthew (10/5): Exceptional -
• Anonymous (10/5): Exceptional -
• Ronan (10/5): Exceptional -
• Daniel (10/5): Will stay here again - Loved to decor. The staff was very attentive and helpful. Food was amazing. Hotel was very put together can not think of a thing.
• Boniface (10/5): Laid back luxury - Everything but particularly the courtyard and drawing room reserved for guests , and the lovely pool. Nothing
• Lynette (10/5): Exceptional -
• John (10/5): Exceptional - Attention to detail. Simple, elegant design. Felt the pool could be a bit warmer since it isn’t really a lap pool.
• Kajima (10/5): Exceptional -
• Patrick (10/5): Exceptional -
• Amanda (10/5): Exceptional -
• Adrian (10/5): Exceptional -
• Maxine (10/5): what a fantastic hotel! loved it. - friendly, professional, elegant, location,beautiful , the room upgrade, the courtyard, the library with the fireplace, service A+,decor,woodwork,sheets pool temperature was too cold
• Adam (10/5): we always go back! - service is wonderful!
• Kim (10/5): Exceptional -
• Matteo (9/5): Superb -
• Agatha (8/5): piece of heaven - The hotel is still an amazing cocoon to stay. it's currently having a new way of development and if the warm hospitality could come back it could be great, because I was use to say that we feel home at The Greenwich but not anymore and if this charm disappears it's a shame.
• Mariana (10/5): beautiful!!! - the deco was amazing! and they had details like filling up every day a basket with snacks for free which we found to be a very nice treat ☺️ it’s a bit expensive! and the entrance is not that visible
• Serenella (9/5): Superb -
• Scott (10/5): Exceptional -
• Gary (9/5): Superb -
• Anonymous (10/5): Exceptional -
• Dilly (6/5): the best part was Max concierge. he was exceptionally helpful - location bedroom small and sparse. no tea facility. general areas small

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