URBN Boutique Shanghai

Location: 183 Jiaozhou Road, Jingan District, Shanghai, 200040, Shanghai, CN

Star Rating: 4 Stars

Property Type: Hotels

About this Property

Important Information

Policies

Check-in: 02:00 PM - anytime

Check-out: 12:00 PM

Instructions: Front desk staff will greet guests on arrival at the property.

Amenities & Facilities

• Free WiFi
• 24-hour front desk
• Terrace
• Garden
• Luggage storage
• Concierge service
• Elevator
• Breakfast available (surcharge)
• Multilingual staff
• Free newspapers in lobby
• Limo or town car service available
• Smoke-free property
• Wedding services
• Tours/ticket assistance
• Free wired internet
• Stair-free path to entrance

Rooms Available

• Penthouse

  1 Queen Bed

  861 sq feet

  
  

  Layout - Bedroom

  Internet - Free WiFi and wired internet access

  Entertainment - 46-inch LED TV, satellite channels, and iPod dock

  Food & Drink - Refrigerator, minibar (fees may apply), room service (limited hours), and free bottled water

  Sleep - Premium bedding, a pillow menu, blackout drapes/curtains, and bed sheets

  Bathroom - Private bathroom, deep soaking bathtub, and separate shower with a rainfall showerhead

  Practical - Safe, iron/ironing board, and desk; cribs (free) available on request

  Comfort - Air conditioning and daily housekeeping

  Need to Know - Toothbrush and toothpaste not available

  Non-Smoking

  Max Occupancy: 2 (2 Adults)

  • Minibar
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Bathrobe
  • Refrigerator
  • Desk
  • DVD player
  • Private bathroom
  • Slippers
  • Satellite channels
  • Bottle of water
  • Room service (limited hours)
  • Daily housekeeping
  • Free Local calls
  • Designer toiletries
  • Premium bedding
  • High-speed internet access
  • Blackout drapes/curtains
  • Separate bathtub and shower
  • Free WiFi
  • Pillow menu
  • Deep soaking bathtub
  • Rainfall showerhead
  • Free cribs/infant beds
  • Bedsheets provided
  • Toothbrush and toothpaste available
  • Toothbrush and toothpaste not available

• Garden View

  1 King Bed

  471-sq-foot room with garden views

  
  

  Internet - Free WiFi and wired internet access

  Entertainment - 46-inch LED TV, satellite channels, and iPod dock

  Food & Drink - Refrigerator, minibar (fees may apply), room service (limited hours), and free bottled water

  Sleep - Premium bedding, a down duvet, a pillow menu, blackout drapes/curtains, and bed sheets

  Bathroom - Private bathroom, deep soaking bathtub, and separate shower with a rainfall showerhead

  Practical - Safe, iron/ironing board, and desk

  Comfort - Air conditioning and daily housekeeping

  Need to Know - Toothbrush and toothpaste not available

  Non-Smoking

  Max Occupancy: 3 (2 Adults)

  • Minibar
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Bathrobe
  • Refrigerator
  • Desk
  • DVD player
  • Private bathroom
  • Slippers
  • Satellite channels
  • Bottle of water
  • Room service (limited hours)
  • Daily housekeeping
  • Free Local calls
  • Designer toiletries
  • Premium bedding
  • High-speed internet access
  • Blackout drapes/curtains
  • Separate bathtub and shower
  • Free WiFi
  • Down comforter
  • Pillow menu
  • Deep soaking bathtub
  • Rainfall showerhead
  • Club level room
  • Bedsheets provided
  • Toothbrush and toothpaste available
  • Toothbrush and toothpaste not available

• Studio

  1 King Bed

  431-sq-foot room with city views

  
  

  Internet - Free WiFi and wired internet access

  Entertainment - 46-inch LED TV, satellite channels, and iPod dock

  Food & Drink - Refrigerator, minibar (fees may apply), room service (limited hours), and free bottled water

  Sleep - Premium bedding, a pillow menu, blackout drapes/curtains, and bed sheets

  Bathroom - Private bathroom, deep soaking bathtub, and separate shower with a rainfall showerhead

  Practical - Safe, iron/ironing board, and desk

  Comfort - Air conditioning and daily housekeeping

  Need to Know - Toothbrush and toothpaste not available

  Non-Smoking

  Max Occupancy: 3 (2 Adults)

  • Minibar
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Bathrobe
  • Refrigerator
  • Desk
  • DVD player
  • Private bathroom
  • Slippers
  • Satellite channels
  • Bottle of water
  • Room service (limited hours)
  • Daily housekeeping
  • Free Local calls
  • Designer toiletries
  • Premium bedding
  • High-speed internet access
  • Blackout drapes/curtains
  • Separate bathtub and shower
  • Free WiFi
  • Pillow menu
  • Deep soaking bathtub
  • Rainfall showerhead
  • Bedsheets provided
  • Toothbrush and toothpaste available
  • Toothbrush and toothpaste not available

• Atrium

  1 King Bed

  430 sq feet

  
  

  Internet - Free WiFi and wired internet access

  Entertainment - 46-inch LED TV, satellite channels, and iPod dock

  Food & Drink - Refrigerator, minibar (fees may apply), room service (limited hours), and free bottled water

  Sleep - Premium bedding, a down duvet, a pillow menu, blackout drapes/curtains, and bed sheets

  Bathroom - Private bathroom, deep soaking bathtub, and separate shower with a rainfall showerhead

  Practical - Safe, iron/ironing board, and desk

  Comfort - Air conditioning and daily housekeeping

  Need to Know - Toothbrush and toothpaste not available

  Non-Smoking

  Max Occupancy: 3 (2 Adults)

  • Minibar
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Bathrobe
  • Refrigerator
  • Desk
  • DVD player
  • Private bathroom
  • Slippers
  • Satellite channels
  • Bottle of water
  • Room service (limited hours)
  • Daily housekeeping
  • Free Local calls
  • Designer toiletries
  • Premium bedding
  • High-speed internet access
  • Blackout drapes/curtains
  • Separate bathtub and shower
  • Free WiFi
  • Down comforter
  • Pillow menu
  • MP3 docking station
  • Deep soaking bathtub
  • Rainfall showerhead
  • Bedsheets provided
  • Toothbrush and toothpaste available
  • Toothbrush and toothpaste not available

Guest Reviews

• Verified traveler (2/5): Avoid - The breakfast options were extremely limited—just two subpar choices—and a single overwhelmed cook was left to handle the morning delivery, which was scattered across the restaurant floor. Despite requiring guests to pre-order breakfast and specify a dining time, the staff consistently failed to acknowledge the orders or provide the full menu as promised. At 7:30 a.m., the front desk staff were all visibly sleeping and audibly snoring. The in-room TV advertised channels that weren’t actually available, and the device itself didn’t work. Noise was another issue, with a loud children’s party taking place in the restaurant attached to the hotel. Overall, it’s a classic Shanghai scenario: a place that might have had charm a decade ago, but has since changed hands too many times and lost its touch.
• Jinelle (10/5): - Special lovely place!
• Laura (10/5): - lovely hotel
• Dorothea (10/5): Fabulous hotel. - Amazing. I can’t wait to return.
• Valeria Paola (6/5): - We had a good stay overall; however, some things in the room were not working and the staff forgot to repair them until the third night. The room did not have drinking glasses, and the cleaning staff took away our half-used toiletries without providing new ones. However, the room is beautiful and the location is more than ideal.
• TravlinMan100 (10/5): Great little hotel and restaurant. Good location. - Beautiful small hotel. Excellent location near many western restaurants 3 blocks away. Metro 3 blocks away. Room was in very good condition. Huge luxurious bath sheet towels. Awsome lunch. We had the radiation salad w blue cheese dressing and potatoe leek soup. Next time, we will definitely eat here for dinner. Staff was friendly and helpful.
• R4886MFrichardf (6/5): It Breaks My Heart to Write this Review - It breaks my heart to write this review but the pandemic period caused a lot of negative changes to many of my favorite places in the world, and sadly, this property has been significantly impacted. I used to stay in room 7 every other month for the 8 years before the pandemic. It was a hotel with beautiful design, spacious and the breakfast and long ago the happy hour service was fantastic. That is no longer true. Well, the same design and eco friendly aspects are the same, but the property is run down, there was paint peeling in my room which had mold and dust in abundance. The breakfast and all food service is owned by a separate organization and it is terrible. For a week I would come down as soon as breakfast was available and the staff never once asked me what I wanted let alone made eye contact. The offerings were very limited. My advice is not to pay for breakfast with your room. You can get a Western breakfast 300 feet away at Wagas, or go across the street and buy baozi and tea eggs for nothing. There are plenty of coffee shops around the hotel where you can actually taste the coffee, not like what is offered in the hotel. I loved coming to URBN. I still do, even though it is a shadow of what it used to be.
• gotang20 (6/5): Disheartening return to an old favorite.. - Hardware is really run down and tired, as is the "software". Having stayed here many times 2017, 2018, 2019 and now coming back to its current state was quite disappointing. Service has changed a lot, used to feel like a customer in a boutique hotel, compared to now, it seems like you have to beg for standard service. Very small details like dust in the closet racks, no hangers, noisy A/C, moldy ceilings in public areas, poor breakfast with terrible service, add up to rating the hotel low. Especially in comparison to what it used to be. There is still a lot of potential to this property, but for now, I would rate a 2.5/5. I'm guessing this is the reason it's no longer listed on Expedia.
• bsham (4/5): Management is bad - Spent two nights at this hotel for business trip. Got a high expectations when I saw the hotel photos on the booking apps, but end up it is not as good as I thought. The hotel design is good, but the management is bad. You will see a few large rubbish bin which may use to store the food waste right beside the hotel entrance. They did a green wall at the hotel facade, but they didn't trim the plant so it made the room very dark. You will find stain on carpet which make you feel no one is cleaning the common corridor. The biggest joke is when I try to have my breakfast at the cafe at around 7:45, the waiter told me the food is not ready. I end up have to eat my breakfast at the cafe nearby as I need to go to work afterwards. The concierge staff here have no displine at all... They watch their phone most of the time, sleep on the lounge chair or even take a smoke break at the entrance. Last but not least, the acoustic of room is really bad, I can even hear the water sound next door when the guest turn on the tap. No gonna stay in this hotel anymore and won't recommend to anyone too.
• antifreund (8/5): Nice hotel in a beautiful area of Shanghai - My girlfriend and I went to Shanghai for a couple of days. We were told by different people to stay at this hotel. We liked it... a lot, but the fact that the breakfast was very poor, only makes this a 4 star visit. But don't stress, there are many options within just 1 or 2km. The room was clean, spacious, with a bathtub and some beautiful greenery outside the window. We would definitely come back, but book without breakfast.
• Verified traveler (10/5): - URBN Boutique Shanghai hotel was as lovely as the photos in our Expedia booking website. Our room had lots of reclaimed wood on the floors and walls, spectacular tiles on the floor, many noticeable details that made it look modern but also comfortable. The shower floor and walls look like gray slate and it was really big with an overhead rainfall shower as well as a hand held shower head. There was also a deep and long bathtub in the room which we used as well. Our window looked out on to a row of pink Shanghai houses which were nice to look at. The bed was comfortable and there was a sunken living room area with lots of seating, two areas that were long enough for people to stretch out and extra seat space left over. Everything was very clean and the cleaning staff came while we were at breakfast and magically did everything and disappeared. We never had to wait for the elevator as it is a small hotel. Our floor had only 8 rooms and there are 4 floors altogether. The breakfast area was being renovated - a new wooden floor was being installed - so we ate in two different spaces during our stay. There was salad, cereals, congee, pastries (soft and nice), sausages, etc., omelets (yummy) juices, milk, water, coffee (machine did a nice cafe latte), and some cold cuts. We were very happy with the breakfast. Our check in and check out were done quickly and they gave us two cards when we asked without a problem. The location is fantastic. The Thai Gallery restaurant is close!
• chrispC2489CX (8/5): Depends what you are looking for - My comment about this hotel is: if you are traveling to Shanghai for a visit, I think it would be a fantastic place to stay. Nice and quirky and all the recycled building material is a bonus. Rooms are awesome, except I do not understand all the different levels of the floor - you need to be careful you don’t trip, or fall on a ledge. Especially difficult in the dark. The large seating area is great in the room. It took us while to work out the light switches, then we found the remote!! shower is huge, and the pressure is OK. Towels were fantastic. If you are doing a Staycation (like us), then I don’t think it is the right kind of hotel to stay at. It has no extra facilities to offer you. No pool, the gym is very basic and stuck away, no views etc Staff are very helpful. Breakfast was OK for a western palate, but nothing fancy. It is close to Jingan Temple, the Metro and a restaurant street (worth trying them out)
• HAKMIN (8/5): 상해에서의 특별한 경험 - 만족스러운 호텔 주차만 해결되면 좋겠어요
• shane2038 (10/5): Great little boutique hotel - Great location, lots of little shops, restaurants and cafes out on the street. Our studio room was perfect for the 3 for of us, very clean, lots of space and a good hot shower. Gorgeous restaurant area, breakfast was a little disorganised but service was great and food was good and will only get better. The whole place felt boutiquey and I loved all the little touches like where the wall bricks came from and the amazing wall of suitcases in reception. The girls at the reception were super helpful and very friendly.
• Richard (10/5): HOME AGAIN AT THE URBN - I have enjoyed this property for many years. There were new changes in progress so the vibe has been significantly altered. I will withhold judgement whether this is for the better or not. The kitchen has been outsourced to a French restaurant and the Zen vibe of URBN is now glitzy and well, different. Most of the old staff are great and its a beautiful place in a great location.
• 2015_June (10/5): Always good - I am a frequent guest of URBN. Always good to be here. Finally their new restaurant has open up. Great new design & great breakfast. Next stay will try out their dinner. As usual clean rooms, good service and helpful reception staff. Keep it up and see you soon again. Thanks.
• f00dl0ver1976 (10/5): Super nice Boutique - Just visited one of my most favorite Boutique Hotels the URBN, Tee at the reception is always friendly and welcomes me with a smile. Whatever you need will be organized for you immediately. Super convenient location with a newly renovated restaurant. The breakfast they have now is a clear upgrade to before and serves everything you desire. Very clean and tidy rooms with nice boutiqy design! Love it to stay here wasn’t my first time and will be not the last. Thanks to the team to always make my experience unforgettable.
• 64henrikj (2/5): No good - I have been comming to this hotel for a number of years. Now they have renovated the restaurant, but the service is so bad, and the prices they demand is through the roof. I like the location, but sorry.. I can't recommend this place anymore.
• Ananya (4/5): - The hotel was underconstruction
• MarkB6776 (2/5): Appalling - Honesty goes a long way in hospitality, I have stayed at urbn of and on for 6 years. It has in recent times got worse...however on arrival last night for a 4 night stay I was appalled that it was a building site, and the management couldn't understand my concern, at the availability of no food drinks or peace and quiet. Under new ownership, but not the type of owners who feel any need to inform loyal customers the hotel is s building site. I will now avoid it entirely.
• franclarke (2/5): Not a good experience - We had stayed in this hotel 2 years ago and thoroughly enjoyed it. So we rebooked for this year. WHAT a disappointment. Restaurant was not available due to refurbishments, which I did not have a major issue with. But they never told us on booking. Breakfast was served in the room but it was very cold. When we complained, we told reception, they said they would tell the manager but nothing changed. Reception staff were VERY disinterested. The only goodbye we got was from the lovely housekeeping lady who did a great job as the rooms were lovely, spacious and very clean. Otherwise, I can say I would never stau here again🙁🙁🙁
• Verified traveler (10/5): - Hotel très biens situé et très bien décoré. Le personnel parle anglais. Nous avons regretté l'impact des travaux du le restaurant de l'hotel sur nos petits déjeuners et aurions aimé être informer à l'avance. Excepté ce détails, nous recommandons cet hotel qui était très agréable.
• Verified traveler (4/5): - Schönes Design, aber das Hotel hat seine besten Zeiten hinter sich. Schäbig. Abgerissen. Personal irgendwo zwischen unbeholfen und unfreundlich.
• 52Rose (10/5): Carbon neutral! - I booked this hotel as it is listed as the first carbon-neutral hotel in China. It is also wonderfully stylish, with old colonial suitcases lining the walls and other clever touches. However it doesn't have an on-site restaurant so breakfast as per your order is brought to your room, but there isn't really a table to sit at. Just a stylish wide couch area. And it was a bit cold by the time it was delivered. Also we found the reception very unwelcoming - in contrast to at least 8 other hotels in China during our trip where we had had nothing but warm, friendly welcomes.
• Clare832 (4/5): Disappointing - We were so looking forward to staying at the URBN and while our room was spacious and well appointed, we had a disappointing stay. On arrival we were told that the restaurant had closed that day and was closed for 2 months for renovations. A fact that was not relayed to us prior to our arrival and was obviously planned for in advance. The restaurant had been a real selling point for this hotel. The breakfast in our room was not up to a boutique standard. On the first morning it arrived cold and for the rest of the stay it arrived lukewarm. Breakfast choices were limited. No other options were offered for any other meals. Most of the reception staff had poor customer service abilities and it was impossible to speak to a manager in person. This could only be done over the phone. After a power cut one night the phone in our room kept ringing during the night. Reception could not explain why this was happening. It was a real shame that the URBN turned out to be such a disappointment as it has the potential to be a good hotel in a wonderful location. At the current time I could not recommend this hotel.
• aktniy (6/5): - レストランが改装中でしたが、代わりになる工夫が欲しかったです
• Verified traveler (4/5): - I have been there 6 times and truely enjoyed. So even thought they kepr rising prices, I'd still go. But this hotel is now poorly run. Staff has mostly changed. In addition the cafe and patio are close because under refurbishment. But neither Expedia nor Urbn mentioned it which is not normal. You're losing a great feature of hotel. So the breakfast was sent into the rooms. Over the 10 days, I must say that the order kept being twisted (one morning I even had 5?? eggs but no yoghurt..). I think they try to make clients happy but have no clue whatsoever how to... Food choice was also severely narrowed, all healthy options have been suppressed. Quality of the food is also poor (industrial "juice", stale bread...). Half of the staff doesn't speak English so when you ask them something they don't understand , they just tell you they can't or mismanage. Don't expect them neither to stand up when noise erupts at 3 am, they don't understand and/or don't want to handle it. I could go on and on to share how much I was disappointed and sad to see this place run so poorly now. It has been/should be a jewel with its excellent location and nice rooms. But the lack of training of staff (who btw run all over speaking super loudly at 1 am or 6 am makes you feel they own the place and you just have to make do with your jetlag) . To sum it up if you don't care wasting your money for poor breakfast, if you can sleep whatever the surrounding noise, you can go. Other than that, skip it...
• Verified traveler (10/5): - Great location, facilities, friendly staff. Rooms are very spacious and clean
• 12margaretas (6/5): Nice room, good location but average service and I was disappointed - We had a 4 nights stay at URBN Boutique in Shanghai and I was excited to go there. However it was only an alright stay - I had higher expectations when labelled as a BOUTIQUE hotel. We had a garden view and it was spacious and nice facilities with modern bathroom. Due to humidity, the wooden closets get a damp smell, so we did not hang our clothes in there. What was disappointing was 1) that we had not been informed that they were re-modelling the restaurant so it was not open. We got to pre-order breakfast the evening before which was delivered to our rooms the morning after. Most of it tasted good, but there were always some "errors" in the order. 2) The lack of service mindedness/ lack of enthusiasm with the people working in the reception/lobby. We barely got a "hello" or "welcome" upon checking on, nor a "hello/ good morning/ good evening" as we came in and out of the hotel. Perhaps it is communication- and language challenges, but a smile and some enthusiasm towards guests would help a lot. They were helpful when we needed taxis etc, but overall poor attitude. The hotel has good location and good potential to be personal and boutique hotel, but I do not think it meets a boutique requirement due to the lack of engagement and service, and I wouldn't recommend it to friends. I believe you could find better value for money in Shanghai when paying approx. 1700 RMB per night. To end on a positive note, it's nice that they appear to be working with sustainability and environmental friendly business model.
• Verified traveler (2/5): unpleasant stay with this hotel - I was looking forward to a cozy stay again with URBN hotel during the holidays,however, when we arrived ,i found out that the hotel is under construction, which means you can only be in your room or the gym.And there's no other equipped service like before either.None of the information was provided in advanced.You paid the same amount of money ,and you only got haf of the orignal service.I booked three nights and was planning to cancelled the second and third night next day in the morning ,as the feeling wasn't really like what i had experienced before,however only one night for refund was allowed ,and they said that's their "limit". I visited this hotel for almost 4 years and even recommended my friends about it when they visited Shanghai,whether to stay or just to visit the restaurant or even a drink, but i dont think the same way anymore. I was very disappointed and surprised by their problem solving and the customer service .
• ClaireY_206 (6/5): Nice boutique feel but lacking a bit of polish - Overall, we enjoyed our stay at the URBN but felt that it was lacking in a few areas. The design of the hotel is fantastic - beautiful old building, 4 floors only, recycled materials. The rooms are really spacious and ours was pretty clean which was great. The location is fab in Jing’An, it’s on a nice tree lined street and is pretty quiet. Gym was small but has basic cardio and weight training equipment. A couple of points to note: - English speaking capability of the staff was okay, probably needs a bit of improvement. Before arriving we called the hotel and asked them to book dinner at a restaurant nearby but turns out no booking was made, nor was this mentioned when we checked in. - This has been mentioned in previous reviews... you can hear movement in the level above so I would avoid this hotel if you’re sensitive to that or just go for the top floor - Breakfast is basic. There is a small buffet and a menu to order eggs etc but it’s far from what you’d expect at a 4 star
• herbert19602019 (10/5): Best hotel, best location - We stayed at URBN 10 nights, and had many opportunities to enjoy the great service (Thank you, Tee!!) and the very friendly facilities. The design of the room was impeccable, the location is perfect. Easy to recommend!
• Verified traveler (10/5): - シャワーの位置がおかしい
• ktrannie (6/5): Spacious and Boutique Feel - I stayed here for 6 days. The pros for this place are that the room is spacious and the entire hotel does not smell like smoke, which is a big feat here in China. Also, the breakfast is pretty good. I am suspicious about how clean the rooms are because I complained that my bathroom smelled like urine. Housekeeping came, spray some floral scented room spray and called it a day. I personally witnessed the entire episode. Another thing I don’t care for is how “Western” they strive to be. Afternoon, we are in China, let’s celebrate that a bit. I I personally do not think the design of the rooms are conducive for extended stays, at least my room. The rooms have no drawers/dressers and the bathroom has no counter space for your toiletries.
• jean-baptiste (10/5): - Merveilleux séjour, idéalement situé au cœur de Shanghai
• 313SheilaD (10/5): A lovely and friendly boutique hotel - I stayed here with my husband for 6 nights and really could not be more satisfied with the hotel. We had a garden view room, which was spacious and well appointed. The room and hotel in general was quiet and desk and bar staff were all very helpful and friendly. There were a couple of events in the dining area while we stayed, but they really did not impact us at all. We had a late flight but were able to check out late and therefore take advantage of the whole day. I would definitely recommend!
• Etienne (10/5): Peaceful place - Nice boutique hotel, well located and in a calm and green courtyard. Few items were not totally satisfying for the standing: internet was very slow and we could not fill the bath
• Sven444 (10/5): A Real Gem! - The concept of the hotel is a very boutique one. It obviously makes it standing out of the crowd from big affiliated chain hotels available around Shanghai. The rooms are amazing and spacious, equipped with everything you might think about, including big flat screen TV's, sounds systems, Spanish bathroom amenities etc. On the top of that what you get is a very well trained staff, willing to help you to resolve any potential problem or simply getting you a taxi. Needless to say hotel location is a very convenient one, it is just in the heart of Shanghai, all sightseeings and landmarks are very close and the major shopping venues within the walking distance. Summarising, my review I'd like to express my gratitude to the entire URBN team for their top-notch attitude towards service and a clear understanding of what hospitality is all about. Thanks for making my Birthday weekend at this place exceptional and full of good memories.
• Verified traveler (10/5): Hôtel très bien situé, calme, et bien décoré - Un hôtel très bien situé près du temple de Jingan, calme et aux chambres magnifiques. Attention à la marche entre le niveau du lit et la salle de bain, surtout si vous levez en pleine nuit. La climatisation souffle sur le lit et est un peu bruyante, cela peut gêner. Le staff ne parle en général pas très bien anglais, mais aide volontiers pour réserver une table dans un restaurant par exemple.
• Christine (8/5): Lovely green space - Overall I love the URBN, this was my 3rd or 4th time at this hotel. The service in the restaurant/bar area is very slow. The breakfast doesnt seem as good as it used to be. Sunday brunch is great minus the slow service. Food took 45 minutes for an egg on toast. I love the green space at this hotel. Had a problem with the airconditioning in my room. The staff shifted me as soon as they could.
• Verified traveler (10/5): - Great rooms. Fantastic huge bathrooms with bathtubs. Great amenities and free bottled water provided. Heavenly beds and pillows. Great location. Beautiful sunlit courtyard for meals and relaxing. I would definitely recommend this hotel to anyone visiting Shanghai.
• elizabeth (10/5): cool hotel/friendly staff/excellent breakfast - The hotel has done a great job at using recycled materials (wood, stone and suitcases). The beds are comfortable, the bathrooms are nice, and the staff is very helpful and friendly. Oh and the breakfasts? EXCELLENT :)
• Kasper (10/5): Bra hotell med perfekt läge. - Lika bra som vanligt. Inte mycket att klaga på. Trevlig personal, bra kök, god och bra frukost med många val, rent och snyggt, ligger perfekt i stan för shopping och sevärdheter. Sköna sängar! Vi kommer tillbaka.
• Verified traveler (8/5): - The hotel is fine . It is a boutique hotel and most of the guests are “ westerners “ . Breakfast was nice although a bit slow as it was a la carte . Room is reasonably clean . The only problem I faced was lack of door man . So when I arrived at midnight with a sleepy four year old , I had difficulty entering the hotel lobby ( 10 m walk ) with the kid and luggages Taxi is not allowed in . That was hard - hotel should have arrangement or a phone I can call . Same applies when I need a taxi .
• Verified traveler (10/5): - Well locatedinJingan district close to many restaurants. Nice and spacious rooms. Lovely terrace for having a drink or lunch. Friendly staff, helpful and speaking good English. Lovely interior design
• RURI (10/5): リピート - 次回の出張際も、是非利用したいホテルです！
• Kasper (10/5): Utmärkt hotell i bra område. - Bra hotell som ligger i rätt område. Mysig frukost med bra valmöjligheter. Rena rum och vänlig personal. Frugan var speciellt nöjd medskönhetsprodukterna på rummet. Sköna lakan och okey säng. Nära till restauranger och shopping. Under våra fyra dagar så hittade inte vi något att klaga på. Vi kommer tillbaka.
• YAMADA (8/5): - センスのいい部屋と朝食で良い気分で宿泊出来ました。 最寄駅からも7～8分で近くにレストランも沢山ありました。 ひとつ、部屋の床が掃除されていなかったのが残念でした。 でもまた必ず泊まりたいホテルです。
• David (10/5): - Small stylish 'designer' hotel. For the budget I couldn't fault it.
• Verified traveler (10/5): - Unique spacious rooms, spotlessly clean, gourmet coffee maker, quiet.
• Verified traveler (8/5): - un bel hôtel de charme, esthétique, chaleureux, écologique, un accueil et un service de qualité, établissement très bien situé
• Verified traveler (8/5): 便利な立地、おしゃれなインテリア、おいしい朝食 - 立地としてはショッピングセンターがある静安寺駅から徒歩７分と近く、買い物も便利です。 ホテルのサービスも良い。 お部屋はおしゃれなインテリアですが、個性的な間取りで段差の多い作りになっており、使い勝手は良くないと感じましたが・・・非日常的な雰囲気がお好きなら、これも良いかもしれません。 朝食は洋風・中華風いくつかあるメニューから選んで作ってもらうスタイルです。少々時間がかかりますが、お味は良かったです。
• Verified traveler (8/5): Good boutique hotel, eco friendly and polite staff - Good hotel, nice decor if you like a bit of old setting, and Eco friendly hotel. Very convenient location, and local food and coffee shops around. Modern amenities and very polite and helpful staff. Great breakfast.
• Elizabeth (10/5): - Beautiful property, great location for temple and shopping. Staff very friendly and helpful. Very quiet location.
• Andrew (10/5): Trendy Hotel in Good Location - The URBN Hotel felt new and trendy with an obvious approach to design and aesthetic. it was clean, comfortable, and felt like home. I would stay again and really enjoyed my one night.
• Wendy (6/5): - Urbn could be a really good hotel. It is beautifully designed, but the public areas (restaurant/bar) were cold (the heating was not turned up enough) and the service, while not actually bad, was quite diffident. There were no maps available at Reception, somewhat surprising for such an expensive hotel, and knowledge of the local area seemed poor - staff were not able to assist with questionsa bout how to get to places. I realise we were there in the off season, but there is no reason to make guests feel like they are there out of season! I also thought that only two coffee pods available in the room was quite stingy.
• Verified traveler (10/5): - It was a great overall experience. I enjoyed the stay very much.
• Verified traveler (8/5): Nice boutique hotel - not 5 stars! - The hotel is in a great location. The design is nice, very boutique vibe but with a large room. The front desk staff although with perfect english were not well enough informed. We had a few instances of mediocre or mistaken recommendations and an ability to advise on the area.
• Benjamin (10/5): - Fabulous location, service and beautiful decor
• Ben (8/5): - The staff really took the place to the next level. The crew in the bar were not only very capable at their jobs in the restaurant and bar, but were also very helpful, in general. They spoke English very well, and helped me and my co-worker sort out issues with taxis, etc. Loved that the place was nicely done, but not overly extravagant like a most business hotels. Really enjoyed hanging out on the patio and in the bar, and the rooms were very comfortable. Initially, I had some trouble with the A/C, but the front desk handled it very quickly and before getting back to the room that evening, they had addressed it and my room was perfectly cool for the rest of my stay. They also brought different pillows on request (I needed a foam pillow that was firmer than all the down pillows that were standard in the room). Beyond this, the hotel is in a great little neighborhood that feels much calmer than many of the other parts of Shanghai I've stayed. It's easy access to high-end retail if that's your game, but if you head the opposite direction, I found some great little cafes and restaurants about 2 blocks away. One was a very European-style cafe/market with wines, a great selection of beers, and a market of Euro meats and cheeses. If you're here often for business like I am, I highly recommend it to help break you out of the standard bizarre routine of business hotels and city chaos.
• Danny (10/5): - Great Location. Lots of restaurants and bars. Feel like a local. Had a great time!
• Shaun (10/5): - Could not fault this hotel in any way. I will definately be back.
• Michael (4/5): - I had stayed there in 2010 and loved it thoroughly. It is not the same hotel it was. Much of the style is gone. Staff is all aloof and local with no panache. The restaurant is just not good at all. It's just a room. I would never stay there again as there are many more hotels that are way way nicer for the price. I have to go back and rewrite my review from 2010.
• lok hang (8/5): - Good location and nice atmosphere
• Holly (10/5): Hidden gem! - What a great surprise! So modern and cool. The bar and restaurant area was a nice space to work. The roomss were spacious and ultra modern. Great bed and shower. The hotel sits back off the street so it was quiet. I had the room with a outside patio and I would recommend. You won’t be disappointed! I will return!
• Verified traveler (8/5): Nice boutique hotel - Food was so so but overall a nice quaint hotel. A bit hidden from the street but I would recommend to my friends.
• Verified traveler (8/5): - Great rooms, very nice and central location. Unfortunately it was not easy to communicate with staff in English
• Christine (10/5): Oasis in the big city! - This is an oasis in the big city. Rooms are generous size. Hotel is very peaceful. Bar and restaurant service could be more attentive. Most of the time you need to go find a waitstaff to take your order. Especially at night. Outdoor seating is great.
• Deborah (10/5): Peace and beauty in a hectic city - Excellent service, charming bar with garden, comfort and cleanliness
• Verified traveler (10/5): Great boutique hotel. - Wonderful hotel in a quiet street yet close enough to the busy part of the city and an easy work to the station to get to tourist spots. Super comfy bed and relaxed setting.
• Maribeth (8/5): cool architecture, great neighborhood - This charming hotel is constructed of wood and bricks recycled from pre-1949 buildings in the French Concession district of Shanghai. The back wall behind the reception desk consists of old leather suitcases! There is a restaurant and bar, and a lovely garden dining area. Nice neighborhood with interesting shops. A very nice alternative to huge hotels.
• Jose (10/5): Enjoyable 6 night stay - Beautifully designed. Relaxing place to return after busy days in the city. Room was very spacious and comfortable. The breakfast was delicious and the service great.
• Verified traveler (10/5): - A wonderful small boutique hotel. The staff was extremely helpful.
• Stewart (10/5): - Fabulous !
• Verified traveler (10/5): Friendly stuffs - This is my second time stay at URBN hotel Shanghai, morden design, very clean and huge room, nice breakfast, and SUPER friendly stuffs. Urbn hotel is not easy to book since they don't have many room counts, highly recommend book in advance if you plan go to Shanghai.
• Verified traveler (8/5): Comfortable room & convenient location - I stayed in the hotel for 10 days. I think it's a great place to stay because of the location and the room was very comfortable. However there's a few things that were disappointing. The restaurant menu & breakfast could improve. There's not enough options especially for people with allergies or who are more health conscious. Overall I think there could be even more efforts given to be more eco when it comes to the restaurant options & toiletries etc. I've been to other hotels & restaurants in Shanghai that are making these efforts & I expected that URBN would be doing the same.
• Diane (10/5): Location and Comfort. - I love this hotel. Stayed here 6 years ago and not disappointed I came back. I love the location. It's incredibly quiet yet in the middle of French Concession. Staff very friendly and helpful. Only disappointment this time was the food in the restaurant. Breakfast OK but lunch/dinner menu underwhelming and food quality lower than last time I stayed. Staff did tell me they are working on improving it. I like it also because it is small and the decor unique. Thank you Urbn!!
• Jessica (8/5): Beautiful boutique - Beautiful boutique! Loved the design and eco-story. Wish I could've stayed longer and tried the restaurant. So chic!
• STEVEN (10/5): Definite favourite - Spent 2 nights in Urbn Shanghai and would definitely recommend it to others. Good vibe, eco friendly hotel that is very modern but comfortable. Good location in nice area only 10 mins to metro. Great breakfast and very friendly staff with fantastic attention to detail. Would very much stay there again . Chris and Steve England
• stephen (10/5): Neighborhood retreat - Everything was very nice, the hotel has a nice spa feel and is nestled in a beautiful neighborhood with close by restaurants and shopping.
• Jesse (10/5): Great Experience - I really enjoyed my experience at this hotel. The staff were courteous and helpful, and by the third day they knew my breakfast order as soon as I walked into the restaurant. The food is a variety of Western favorites with a few local dishes thrown in the mix, and they do them well. The room was fantastic, clean, well designed, with a lot of natural light. The location (just north of Jing-An Temple) is great, you can easily get to and from the airport, train station, or any of the large tourist attractions.
• Richard (10/5): My favorite retreat in Shanghai - Amazing sanctuary in Shanghai. Only a few rooms and a stable staff and management makes this a real gem. Never disappointed and I try to stay here whenever I am in Shanghai. Great style great clientele great vibe. It's the best.
• Charlotte (10/5): Fabulous hotel in French Concession area - Stayed two nights in November. Arrived early after overnight train and staff were extremely helpful and had room ready for us within an hour. Romm itself was great- stylish and well equipped. Need to take care with sunken bath right next to bed though !!! Breakfasts were good and lovely bar/beer garden.
• Jackson (10/5): I love this hotel! - Very stylish and constructed of recycled building materials. The bathtub was comfortable and camewith lovely bath salts. Their breakfast is small but high quality. I would live here if I could.
• frank (10/5): Swanky sweet cool hotel! - First time staying at this swanky hotel and I will definitely be returning everytime I visit Shanghai. This place is so freagin cool, comfortable, trendy and just overall awesome I didnt want to leave. Staff is top notch! We left early AM and the dude at the front counter who was just starting his shift was awesome, had a brown bagged b-fast with juice ready for me and hailed a cab CLASS ACT! Thanks guys!!
• Verified traveler (8/5): - Second time in this B hotel ... Very good!! Recommended for business or tourism trips!
• peter (8/5): - hotel was super w/ arranging restaurants, and manuevering around shangahi
• Richard (10/5): Back in Paradise - This is not the first time i have stayed at URBN and it certainly will not be the last. While i have my own apartment in Shanghai, when my wife visits I prefer to stay more centrally and URBN is my first choice. It is a small property (26 rooms) and it is so thoughtfully designed and constructed it is a true joy. The rooms are spacious and inviting. The bedding divine. But the staff at the hotel really do make the difference. I am writing all these positives in spite of the fact that there was a waterline pipe break one night during my stay which meant no morning shower before work and no kitchen. I was not pleased, but the general manager down to every hotel staff member was exceeding apologetic and did make me feel much better about a bad start to the day. I am however, still waiting for my promised Sunday Brunch invitation, which the GM has somehow forgotten to send me. I am sure he will remember...hint.. The URBN is a great hotel in a great location. I will be back!
• Verified traveler (8/5): Recomended! - Well located and nice atmosphere. Good room service and bfast !
• Jackie (8/5): Great boutique base for exploring the French con - Small boutique hotel really close to jing'an temple metro station. Shopping and restaurants all within walking distance and service was really good. Complimentary food and drinks every evening. Massive and comfortable bed and the gym was small but perfectly formed. Restaurant downstairs had a nice ambience but coffee not great.
• jennifer (8/5): Beautiful hotel - The only problem we encountered was our requested wake up call never came which caused a bit of panic upon waking, fearing we would miss our flight. Aside from that, it was a perfect experience.
• bonbon (10/5): Nice hotel - You could find nice restaurants nearby and visit Jinan Temple in walkable distance. I stayed in garden view room, it's clean and tidy. Unfortunately I can't connect to the hotel WIFI, not sure why. But it's not important to me.
• Verified traveler (10/5): Great Place to Stay in Shanghai - Wonderful place to stay in Shanghai. Human scale.
• Verified traveler (8/5): Urban hotel feedback - Mom was visiting and I wanted her to be in the neighborhood, urban hotel was a choice of a home away from home concept
• Verified traveler (10/5): Nice stay - At very nice location
• Jon (10/5): Exceptional, can't fault! - What a little gem this place is! Hidden away yet right in the heart of Shanghai. The manager is amazing - she got us out of trouble a couple of times without hesitation and extended warm hospitality to my clients when they had to unexpectedly wait for me at the hotel. No request was too much trouble! Highly recommended!
• Verified traveler (10/5): Great hotel, staff and location! - Thanks to Claire and her team for the perfect stay in Shanghai. Very people friendly, knowledgeable about the area, and have a wonderful hotel and carbon-neutral concept. No hesitation on staying at URBN again and recommending to personal and business connections. Thank you!
• Scott (10/5): Great time at URBN!!! - The hotel is in an excellent area, close to Jing'an metro/subway (5 minute walk), close to major sites in Shanghai, easily reachable by short metro rides. The hotel staff, Claire the GM and her team, were simply outstanding. They helped us navigate around Shanghai, got us reservations for Peking Duck, translated notes for us. They were very personable, hands on and always around the hotel to help. The staff speaks English very well. The F&B Director, Michael, even made us some great old fashions! We had room 26, very comfortable, clean, the bed was excellent. This location is on the back side of the hotel between floors 3/4 and was very quiet. The last night we stayed, the Beergrdn had an event for 300-400 people and you couldn't hear a thing. Wi-Fi was very good in hotel and Beergrdn and was free. If you are looking for a smaller, contemporary place to stay in a good area with great service, this is a great choice. Note-If the subway is not your thing, taxis are readily available outside hotel and they are cheap.
• Nenad (6/5): Will not book again - The location of the hotel is not bad, a small and quite street close to Nanjing Road. I came with my car and asked was looking for a parking spot. The hotel has no parking. In this area it is not so easy to find a parking. After cruising for more than 30 minutes i found a parking spot. My booking via Hotel.com was including breakfast. At the checkin i was told that my reservation shows no breakfast. Took my laptop and showed them the booking, after checking they told me that they will make a exception and i can have the breakfast. The room (floor 4, 2XXX) was nice, something special. But after a while you will see that they do not fix anything. The toilet cover was damaged and other things were not as they should be for that price. Next morning i tried to have breakfast but i was told that i have to pay for it. The receptionist insisted on payment. Luckily i just had a coffee so that waitress from the bar helped me (thanks a lot). I stayed in other boutique hotels but tis one was the worst one and totally overpriced with bad service!
• Rasmus (10/5): Great location & Very quiet - I booked this hotel for my parents while they were visiting Shanghai. Superb location as it's on an interesting local street (feels genuine) though the hotel has very high standards. We had their breakfast buffet every day - delicious! It's a 7-10 min walk from Jing An station of you want to explore using the subway which suited my parents well. Room was clean, big and quiet. The SINGLE one complaint would be that the bathroom floor was cold. All in all - very good place and I recommend it!

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