InterContinental Hanoi Westlake by IHG
Location: 5 Tu Hoa, Tay Ho Ward, Hanoi, 10000, Hanoi, VN
Star Rating: 5 Stars
Property Type: Hotels
About this Property
Relaxation and Recreation
Indulge in massages at our full-service spa and make use of our 24-hour health club, outdoor pool, and sauna for ultimate relaxation.
Delectable Dining and Drinks
Savor international cuisine at Cafe Du Lac or opt for 24-hour room service. Enjoy drinks at the poolside bar or one of our 3 bars/lounges.
Convenience and Comfort
Stay connected with complimentary Wi-Fi, take advantage of concierge services, and shop at our gift shops. With Select Comfort beds, private balconies, and premium TV channels, your comfort is our priority.
Immerse yourself in luxury at InterContinental Hanoi Westlake and book your stay now for a memorable experience!
Important Information
- Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
- One child 11 years old or younger stays free when occupying the parent or guardian's room, using existing bedding.
- Only registered guests are allowed in the guestrooms.
- Cashless payment methods are available for all transactions.
- Contactless check-in and contactless check-out are available.
- This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
Policies
Check-in: 03:00 PM - 12:00 PM
Check-out: 12:00 PM
Instructions: This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival at the property.
Amenities & Facilities
- Meeting rooms
- Full-service spa
- Fitness facilities
- Front entrance ramp
- Proposal/romance packages available
- Express check-out
- Free WiFi
- 24-hour front desk
- Terrace
- Garden
- Luggage storage
- Express check-in/check-out
- Sauna
- Designated smoking area
- Concierge service
- Steam room
- Elevator
- Fitness facilities
- ATM/banking
- Gift shops or newsstand
- Breakfast available (surcharge)
- Library
- Safe-deposit box at front desk
- Multilingual staff
- Free newspapers in lobby
- Free use of nearby fitness center
- Porter/bellhop
- Express check-out
- Limo or town car service available
- Full-service spa
- Meeting rooms
- Wedding services
- Pool umbrellas
- Tours/ticket assistance
- Conference center
- Snack bar/deli
- Free self parking
- Computer station
- Airport transportation - pickup (surcharge)
- Pool sun loungers
- 24-hour health club
- Proposal/romance packages available
- Ballroom
- Banquet hall
- Accessible shuttle
- No accessible shuttle
Rooms Available
-
Classic Room, 2 Twin Beds, City View
2 Twin Beds
463-sq-foot room, balcony with city views
Internet - Free WiFi and wired internet access
Entertainment - LCD television with premium channels
Food & Drink - Coffee/tea maker, minibar (fees may apply), electric kettle, and 24-hour room service
Sleep - Select Comfort bed, a pillow menu, and bed sheets
Bathroom - Private bathroom, bathtub or shower, and deep soaking bathtub or rainfall showerhead
Practical - Safe, free newspaper, and iron/ironing board; rollaway beds (surcharge) and cribs (free) available on request
Comfort - Air conditioning and daily housekeeping
Non-Smoking
Max Occupancy: 3 (3 Adults)
- Coffee/tea maker
- Minibar
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Desk
- Private bathroom
- Slippers
- Electric kettle
- Bottle of water
- Free newspaper
- Daily housekeeping
- Room service (24 hours)
- Free WiFi
- Pillow menu
- Sleep Number by Select Comfort mattress
- Deep soaking bathtub
- Rainfall showerhead
- Free cribs/infant beds
- Bedsheets provided
-
Suite, 1 Bedroom, Lake View
1 Twin Bed
753-sq-foot room, balcony with lake views
Club/Executive Level - Club Lounge access
Internet - Free WiFi and wired internet access
Entertainment - LCD television with premium channels
Food & Drink - Coffee/tea maker, minibar (fees may apply), electric kettle, and 24-hour room service
Sleep - Select Comfort bed, a pillow menu, turndown service, and bed sheets
Bathroom - Private bathroom, bathtub or shower, and deep soaking bathtub or rainfall showerhead
Practical - Safe, free newspaper, and iron/ironing board; rollaway beds (surcharge) and cribs (free) available on request
Comfort - Air conditioning and daily housekeeping
Non-Smoking
Max Occupancy: 3 (3 Adults)
- Coffee/tea maker
- Minibar
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Desk
- Private bathroom
- Slippers
- Electric kettle
- Bottle of water
- Free newspaper
- Daily housekeeping
- Room service (24 hours)
- Turndown service
- Free WiFi
- Pillow menu
- Sleep Number by Select Comfort mattress
- Deep soaking bathtub
- Rainfall showerhead
- Free cribs/infant beds
- Bedsheets provided
- Electrical adapters/chargers
-
Suite, 3 Bedrooms, Overwater (Residence)
1 Twin Bed
1851-sq-foot room, balcony with partial lake views
Layout - 3 bedrooms
Internet - Free WiFi and wired internet access
Entertainment - LCD television with premium channels
Food & Drink - Coffee/tea maker, minibar (fees may apply), electric kettle, and 24-hour room service
Sleep - Select Comfort bed, a pillow menu, and bed sheets
Bathroom - Private bathroom, bathtub or shower, and deep soaking bathtub or rainfall showerhead
Practical - Safe, free newspaper, and iron/ironing board; rollaway beds (surcharge) and cribs (free) available on request
Comfort - Air conditioning and daily housekeeping
Non-Smoking
Max Occupancy: 6 (6 Adults)
- Coffee/tea maker
- Minibar
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Desk
- Private bathroom
- Slippers
- Electric kettle
- Bottle of water
- Free newspaper
- Daily housekeeping
- Room service (24 hours)
- Free WiFi
- Pillow menu
- Sleep Number by Select Comfort mattress
- Deep soaking bathtub
- Rainfall showerhead
- Free cribs/infant beds
- Bedsheets provided
- Electrical adapters/chargers
-
Suite, 1 Bedroom, Overwater (Residence)
1 Twin Bed
926-sq-foot room, balcony with city views
Layout - Bedroom
Internet - Free WiFi and wired internet access
Entertainment - LCD television with premium channels
Food & Drink - Coffee/tea maker, minibar (fees may apply), electric kettle, and 24-hour room service
Sleep - Select Comfort bed, a pillow menu, and bed sheets
Bathroom - Private bathroom, bathtub or shower, and deep soaking bathtub or rainfall showerhead
Practical - Safe, free newspaper, and iron/ironing board; rollaway beds (surcharge) and cribs (free) available on request
Comfort - Air conditioning and daily housekeeping
Non-Smoking
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Minibar
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Desk
- Private bathroom
- Slippers
- Electric kettle
- Bottle of water
- Free newspaper
- Daily housekeeping
- Room service (24 hours)
- Free WiFi
- Pillow menu
- Sleep Number by Select Comfort mattress
- Deep soaking bathtub
- Rainfall showerhead
- Free cribs/infant beds
- Bedsheets provided
- Electrical adapters/chargers
-
Classic Room, 2 Twin Beds, City View, Overwater
2 Twin Beds
463-sq-foot room, balcony with city views
Internet - Free WiFi and wired internet access
Entertainment - LCD television with premium channels
Food & Drink - Coffee/tea maker, minibar (fees may apply), electric kettle, and 24-hour room service
Sleep - Select Comfort bed, a pillow menu, and bed sheets
Bathroom - Private bathroom, bathtub or shower, and deep soaking bathtub or rainfall showerhead
Practical - Safe, free newspaper, and iron/ironing board; rollaway beds (surcharge) and cribs (free) available on request
Comfort - Air conditioning and daily housekeeping
Non-Smoking
Max Occupancy: 3 (3 Adults)
- Coffee/tea maker
- Minibar
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Desk
- Private bathroom
- Slippers
- Electric kettle
- Bottle of water
- Free newspaper
- Daily housekeeping
- Room service (24 hours)
- Free WiFi
- Pillow menu
- Sleep Number by Select Comfort mattress
- Deep soaking bathtub
- Rainfall showerhead
- Free cribs/infant beds
- Bedsheets provided
-
Classic Room, 2 Twin Beds, Lake View, Overwater
2 Twin Beds
463-sq-foot room, balcony with lake views
Internet - Free WiFi and wired internet access
Entertainment - LCD television with premium channels
Food & Drink - Coffee/tea maker, minibar (fees may apply), electric kettle, and 24-hour room service
Sleep - Select Comfort bed, a pillow menu, and bed sheets
Bathroom - Private bathroom, bathtub or shower, and deep soaking bathtub or rainfall showerhead
Practical - Safe, free newspaper, and iron/ironing board; rollaway beds (surcharge) and cribs (free) available on request
Comfort - Air conditioning and daily housekeeping
Non-Smoking
Max Occupancy: 3 (3 Adults)
- Coffee/tea maker
- Minibar
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Desk
- Private bathroom
- Slippers
- Electric kettle
- Bottle of water
- Free newspaper
- Daily housekeeping
- Room service (24 hours)
- Free WiFi
- Pillow menu
- Sleep Number by Select Comfort mattress
- Deep soaking bathtub
- Rainfall showerhead
- Free cribs/infant beds
- Bedsheets provided
-
Classic Room, 1 King Bed, City View (Club)
1 King Bed
463-sq-foot room, balcony with city views
Internet - Free WiFi and wired internet access
Entertainment - LCD television with premium channels
Food & Drink - Coffee/tea maker, minibar (fees may apply), electric kettle, and 24-hour room service
Sleep - Select Comfort bed, a pillow menu, turndown service, and bed sheets
Bathroom - Private bathroom, bathtub or shower, and deep soaking bathtub or rainfall showerhead
Practical - Safe, free newspaper, and iron/ironing board; rollaway beds (surcharge) and cribs (free) available on request
Comfort - Air conditioning and daily housekeeping
Non-Smoking
Max Occupancy: 3 (3 Adults)
- Coffee/tea maker
- Minibar
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Desk
- Private bathroom
- Slippers
- Electric kettle
- Bottle of water
- Free newspaper
- Daily housekeeping
- Room service (24 hours)
- Turndown service
- Free WiFi
- Pillow menu
- Sleep Number by Select Comfort mattress
- Deep soaking bathtub
- Rainfall showerhead
- Free cribs/infant beds
- Bedsheets provided
-
Classic Room, 1 King Bed, Accessible, City View
1 King Bed
463-sq-foot room, balcony with city views
Internet - Free WiFi and wired internet access
Entertainment - LCD television with premium channels
Food & Drink - Coffee/tea maker, minibar (fees may apply), electric kettle, and 24-hour room service
Sleep - Select Comfort bed, a pillow menu, and bed sheets
Bathroom - Private bathroom, bathtub or shower, and deep soaking bathtub or rainfall showerhead
Practical - Safe, free newspaper, and iron/ironing board; rollaway beds (surcharge) and cribs (free) available on request
Comfort - Air conditioning and daily housekeeping
Non-Smoking
Max Occupancy: 3 (3 Adults)
- Coffee/tea maker
- Minibar
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Desk
- Private bathroom
- Slippers
- Electric kettle
- Bottle of water
- Free newspaper
- Daily housekeeping
- Room service (24 hours)
- Free WiFi
- Pillow menu
- Sleep Number by Select Comfort mattress
- Deep soaking bathtub
- Rainfall showerhead
- Free cribs/infant beds
- Bedsheets provided
-
Classic Room, 2 Twin Beds, Lake View (Club)
2 Twin Beds
463-sq-foot room, balcony with lake views
Internet - Free WiFi and wired internet access
Entertainment - LCD television with premium channels
Food & Drink - Coffee/tea maker, minibar (fees may apply), electric kettle, and 24-hour room service
Sleep - Select Comfort bed, a pillow menu, and bed sheets
Bathroom - Private bathroom, bathtub or shower, and deep soaking bathtub or rainfall showerhead
Practical - Safe, free newspaper, and iron/ironing board; rollaway beds (surcharge) and cribs (free) available on request
Comfort - Air conditioning and daily housekeeping
Non-Smoking
Max Occupancy: 3 (3 Adults)
- Coffee/tea maker
- Minibar
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Desk
- Private bathroom
- Slippers
- Electric kettle
- Bottle of water
- Free newspaper
- Daily housekeeping
- Room service (24 hours)
- Free WiFi
- Pillow menu
- Sleep Number by Select Comfort mattress
- Deep soaking bathtub
- Rainfall showerhead
- Free cribs/infant beds
- Bedsheets provided
-
Junior Suite, 1 King Bed, Lake View
1 King Bed
646-sq-foot room, balcony with lake views
Internet - Free WiFi and wired internet access
Entertainment - LCD television with premium channels
Food & Drink - Coffee/tea maker, minibar (fees may apply), electric kettle, and 24-hour room service
Sleep - Select Comfort bed, a pillow menu, and bed sheets
Bathroom - Private bathroom, bathtub or shower, and deep soaking bathtub or rainfall showerhead
Practical - Safe, free newspaper, and iron/ironing board; rollaway beds (surcharge) and cribs (free) available on request
Comfort - Air conditioning and daily housekeeping
Non-Smoking
Max Occupancy: 3 (3 Adults)
- Coffee/tea maker
- Minibar
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Desk
- Private bathroom
- Slippers
- Electric kettle
- Bottle of water
- Free newspaper
- Daily housekeeping
- Room service (24 hours)
- Free WiFi
- Pillow menu
- Sleep Number by Select Comfort mattress
- Deep soaking bathtub
- Rainfall showerhead
- Free cribs/infant beds
- Bedsheets provided
-
Classic Room, 1 King Bed, City View, Overwater
1 King Bed
463-sq-foot room, balcony with city views
Internet - Free WiFi and wired internet access
Entertainment - LCD television with premium channels
Food & Drink - Coffee/tea maker, minibar (fees may apply), electric kettle, and 24-hour room service
Sleep - Select Comfort bed, a pillow menu, and bed sheets
Bathroom - Private bathroom, bathtub or shower, and deep soaking bathtub or rainfall showerhead
Practical - Safe, free newspaper, and iron/ironing board; rollaway beds (surcharge) and cribs (free) available on request
Comfort - Air conditioning and daily housekeeping
Non-Smoking
Max Occupancy: 3 (3 Adults)
- Coffee/tea maker
- Minibar
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Desk
- Private bathroom
- Slippers
- Electric kettle
- Bottle of water
- Free newspaper
- Daily housekeeping
- Room service (24 hours)
- Free WiFi
- Pillow menu
- Sleep Number by Select Comfort mattress
- Deep soaking bathtub
- Rainfall showerhead
- Free cribs/infant beds
- Bedsheets provided
-
Classic Room, 1 King Bed, Lake View (Club)
1 King Bed
463-sq-foot room, balcony with lake views
Internet - Free WiFi and wired internet access
Entertainment - LCD television with premium channels
Food & Drink - Coffee/tea maker, minibar (fees may apply), electric kettle, and 24-hour room service
Sleep - Select Comfort bed, a pillow menu, and bed sheets
Bathroom - Private bathroom, bathtub or shower, and deep soaking bathtub or rainfall showerhead
Practical - Safe, free newspaper, and iron/ironing board; rollaway beds (surcharge) and cribs (free) available on request
Comfort - Air conditioning and daily housekeeping
Non-Smoking
Max Occupancy: 3 (3 Adults)
- Coffee/tea maker
- Minibar
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Desk
- Private bathroom
- Slippers
- Electric kettle
- Bottle of water
- Free newspaper
- Daily housekeeping
- Room service (24 hours)
- Free WiFi
- Pillow menu
- Sleep Number by Select Comfort mattress
- Deep soaking bathtub
- Rainfall showerhead
- Free cribs/infant beds
- Bedsheets provided
-
Suite, 1 Twin Bed, Overwater (Residence)
1 Twin Bed
1389-sq-foot room, balcony with city views
Layout - 2 bedrooms
Internet - Free WiFi and wired internet access
Entertainment - LCD television with premium channels
Food & Drink - Coffee/tea maker, minibar (fees may apply), electric kettle, and 24-hour room service
Sleep - Select Comfort bed, a pillow menu, and bed sheets
Bathroom - Private bathroom, bathtub or shower, and deep soaking bathtub or rainfall showerhead
Practical - Washer/dryer, safe, and free newspaper; rollaway beds (surcharge) and cribs (free) available on request
Comfort - Air conditioning and daily housekeeping
Non-Smoking
Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- Minibar
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Desk
- Private bathroom
- Slippers
- Electric kettle
- Bottle of water
- Free newspaper
- Daily housekeeping
- Room service (24 hours)
- Free WiFi
- Pillow menu
- Sleep Number by Select Comfort mattress
- Deep soaking bathtub
- Rainfall showerhead
- Free cribs/infant beds
- Bedsheets provided
- Electrical adapters/chargers
- Laundry detergent
-
Classic Room
1 Twin Bed
463-sq-foot room, balcony with city views
Internet - Free WiFi and wired internet access
Entertainment - LCD television with premium channels
Food & Drink - Coffee/tea maker, minibar (fees may apply), electric kettle, and 24-hour room service
Sleep - Select Comfort bed, a pillow menu, and bed sheets
Bathroom - Private bathroom, bathtub or shower, and deep soaking bathtub or rainfall showerhead
Practical - Safe, free newspaper, and iron/ironing board; rollaway beds (surcharge) and cribs (free) available on request
Comfort - Air conditioning and daily housekeeping
Smoking And Non-Smoking
Room/bed type depends on availability at check-in
Max Occupancy: 3 (3 Adults)
- Coffee/tea maker
- Minibar
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Desk
- Private bathroom
- Slippers
- Electric kettle
- Bottle of water
- Free newspaper
- Daily housekeeping
- Room service (24 hours)
- Free WiFi
- Pillow menu
- Sleep Number by Select Comfort mattress
- Deep soaking bathtub
- Rainfall showerhead
- Room and bed type depend on availability check-in
- Free cribs/infant beds
- Smoking and Non-Smoking
- Bedsheets provided
-
Presidential Suite, Multiple Beds, Lake View
2 King Beds
Balcony with lake views
Layout - 2 bedrooms
Internet - Free WiFi and wired internet access
Entertainment - LCD television with premium channels
Food & Drink - Coffee/tea maker, minibar (fees may apply), electric kettle, and 24-hour room service
Sleep - Select Comfort bed, a pillow menu, turndown service, and bed sheets
Bathroom - Private bathroom, bathtub or shower, and deep soaking bathtub or rainfall showerhead
Practical - Safe, free newspaper, and iron/ironing board; rollaway beds (surcharge) and cribs (free) available on request
Comfort - Air conditioning and daily housekeeping
Non-Smoking
Max Occupancy: 6 (6 Adults)
- Coffee/tea maker
- Minibar
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Desk
- Private bathroom
- Slippers
- Electric kettle
- Bottle of water
- Free newspaper
- Daily housekeeping
- Room service (24 hours)
- Turndown service
- Free WiFi
- Pillow menu
- Sleep Number by Select Comfort mattress
- Deep soaking bathtub
- Rainfall showerhead
- Free cribs/infant beds
- Bedsheets provided
-
Junior Suite, 1 King Bed, City View
1 King Bed
538-sq-foot room, balcony with city views
Club/Executive Level - Club Lounge access
Internet - Free WiFi and wired internet access
Entertainment - LCD television with premium channels
Food & Drink - Coffee/tea maker, minibar (fees may apply), electric kettle, and 24-hour room service
Sleep - Select Comfort bed, a pillow menu, turndown service, and bed sheets
Bathroom - Private bathroom, bathtub or shower, and deep soaking bathtub or rainfall showerhead
Practical - Safe, free newspaper, and iron/ironing board; rollaway beds (surcharge) and cribs (free) available on request
Comfort - Air conditioning and daily housekeeping
Non-Smoking
Max Occupancy: 3 (3 Adults)
- Coffee/tea maker
- Minibar
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Desk
- Private bathroom
- Slippers
- Electric kettle
- Bottle of water
- Free newspaper
- Daily housekeeping
- Room service (24 hours)
- Turndown service
- Free WiFi
- Pillow menu
- Sleep Number by Select Comfort mattress
- Deep soaking bathtub
- Rainfall showerhead
- Free cribs/infant beds
- Bedsheets provided
- Electrical adapters/chargers
-
Classic Room, 1 King Bed, City View
1 King Bed
463-sq-foot room, balcony with city views
Internet - Free WiFi and wired internet access
Entertainment - LCD television with premium channels
Food & Drink - Coffee/tea maker, minibar (fees may apply), electric kettle, and 24-hour room service
Sleep - Select Comfort bed, a pillow menu, and bed sheets
Bathroom - Private bathroom, bathtub or shower, and deep soaking bathtub or rainfall showerhead
Practical - Safe, free newspaper, and iron/ironing board; rollaway beds (surcharge) and cribs (free) available on request
Comfort - Air conditioning and daily housekeeping
Non-Smoking
Max Occupancy: 3 (3 Adults)
- Coffee/tea maker
- Minibar
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Desk
- Private bathroom
- Slippers
- Electric kettle
- Bottle of water
- Free newspaper
- Daily housekeeping
- Room service (24 hours)
- Free WiFi
- Pillow menu
- Sleep Number by Select Comfort mattress
- Deep soaking bathtub
- Rainfall showerhead
- Free cribs/infant beds
- Bedsheets provided
-
Classic Room, 1 King Bed, Lake View
1 King Bed
463-sq-foot room, balcony with lake views
Internet - Free WiFi and wired internet access
Entertainment - LCD television with premium channels
Food & Drink - Coffee/tea maker, minibar (fees may apply), electric kettle, and 24-hour room service
Sleep - Select Comfort bed, a pillow menu, and bed sheets
Bathroom - Private bathroom, bathtub or shower, and deep soaking bathtub or rainfall showerhead
Practical - Safe, free newspaper, and iron/ironing board; rollaway beds (surcharge) and cribs (free) available on request
Comfort - Air conditioning and daily housekeeping
Non-Smoking
Max Occupancy: 3 (3 Adults)
- Coffee/tea maker
- Minibar
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Desk
- Private bathroom
- Slippers
- Electric kettle
- Bottle of water
- Free newspaper
- Daily housekeeping
- Room service (24 hours)
- Free WiFi
- Pillow menu
- Sleep Number by Select Comfort mattress
- Deep soaking bathtub
- Rainfall showerhead
- Free cribs/infant beds
- Bedsheets provided
-
Classic Room (Upgraded)
1 Twin Bed
463-sq-foot room, balcony with partial lake views
Internet - Free WiFi and wired internet access
Entertainment - LCD television with premium channels
Food & Drink - Coffee/tea maker, minibar (fees may apply), electric kettle, and 24-hour room service
Sleep - Select Comfort bed, a pillow menu, turndown service, and bed sheets
Bathroom - Private bathroom, bathtub or shower, and deep soaking bathtub or rainfall showerhead
Practical - Safe, free newspaper, and iron/ironing board; rollaway beds (surcharge) and cribs (free) available on request
Comfort - Air conditioning and daily housekeeping
Smoking And Non-Smoking
Room/bed type depends on availability at check-in
Max Occupancy: 3 (3 Adults)
- Coffee/tea maker
- Minibar
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Desk
- Private bathroom
- Slippers
- Electric kettle
- Bottle of water
- Free newspaper
- Daily housekeeping
- Room service (24 hours)
- Turndown service
- Free WiFi
- Pillow menu
- Sleep Number by Select Comfort mattress
- Deep soaking bathtub
- Rainfall showerhead
- Room and bed type depend on availability check-in
- Free cribs/infant beds
- Smoking and Non-Smoking
- Bedsheets provided
-
Classic Room, 2 Twin Beds, Lake View
2 Twin Beds
463-sq-foot room, balcony with lake views
Internet - Free WiFi and wired internet access
Entertainment - LCD television with premium channels
Food & Drink - Coffee/tea maker, minibar (fees may apply), electric kettle, and 24-hour room service
Sleep - Select Comfort bed, a pillow menu, and bed sheets
Bathroom - Private bathroom, bathtub or shower, and deep soaking bathtub or rainfall showerhead
Practical - Safe, free newspaper, and iron/ironing board; rollaway beds (surcharge) and cribs (free) available on request
Comfort - Air conditioning and daily housekeeping
Non-Smoking
Max Occupancy: 3 (3 Adults)
- Coffee/tea maker
- Minibar
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Desk
- Private bathroom
- Slippers
- Electric kettle
- Bottle of water
- Free newspaper
- Daily housekeeping
- Room service (24 hours)
- Free WiFi
- Pillow menu
- Sleep Number by Select Comfort mattress
- Deep soaking bathtub
- Rainfall showerhead
- Free cribs/infant beds
- Bedsheets provided
-
Classic Room, 2 Twin Beds, City View (Club)
2 Twin Beds
463-sq-foot room, balcony with city views
Internet - Free WiFi and wired internet access
Entertainment - LCD television with premium channels
Food & Drink - Coffee/tea maker, minibar (fees may apply), electric kettle, and 24-hour room service
Sleep - Select Comfort bed, a pillow menu, turndown service, and bed sheets
Bathroom - Private bathroom, bathtub or shower, and deep soaking bathtub or rainfall showerhead
Practical - Safe, free newspaper, and iron/ironing board; rollaway beds (surcharge) and cribs (free) available on request
Comfort - Air conditioning and daily housekeeping
Non-Smoking
Max Occupancy: 3 (3 Adults)
- Coffee/tea maker
- Minibar
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Desk
- Private bathroom
- Slippers
- Electric kettle
- Bottle of water
- Free newspaper
- Daily housekeeping
- Room service (24 hours)
- Turndown service
- Free WiFi
- Pillow menu
- Sleep Number by Select Comfort mattress
- Deep soaking bathtub
- Rainfall showerhead
- Free cribs/infant beds
- Bedsheets provided
-
Suite, 1 Bedroom, City View
1 Twin Bed
463-sq-foot room, balcony with city views
Internet - Free WiFi and wired internet access
Entertainment - LCD television with premium channels
Food & Drink - Coffee/tea maker, minibar (fees may apply), electric kettle, and 24-hour room service
Sleep - Select Comfort bed, a pillow menu, and bed sheets
Bathroom - Private bathroom, bathtub or shower, and deep soaking bathtub or rainfall showerhead
Practical - Safe, free newspaper, and iron/ironing board; rollaway beds (surcharge) and cribs (free) available on request
Comfort - Air conditioning and daily housekeeping
Non-Smoking
Max Occupancy: 3 (3 Adults)
- Coffee/tea maker
- Minibar
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Desk
- Private bathroom
- Slippers
- Electric kettle
- Bottle of water
- Free newspaper
- Daily housekeeping
- Room service (24 hours)
- Free WiFi
- Pillow menu
- Sleep Number by Select Comfort mattress
- Deep soaking bathtub
- Rainfall showerhead
- Free cribs/infant beds
- Bedsheets provided
-
Classic Room, 1 King Bed, Lake View, Overwater
1 King Bed
463-sq-foot room, balcony with lake views
Internet - Free WiFi and wired internet access
Entertainment - LCD television with premium channels
Food & Drink - Coffee/tea maker, minibar (fees may apply), electric kettle, and 24-hour room service
Sleep - Select Comfort bed, a pillow menu, and bed sheets
Bathroom - Private bathroom, bathtub or shower, and deep soaking bathtub or rainfall showerhead
Practical - Safe, free newspaper, and iron/ironing board; rollaway beds (surcharge) and cribs (free) available on request
Comfort - Air conditioning and daily housekeeping
Non-Smoking
Max Occupancy: 3 (3 Adults)
- Coffee/tea maker
- Minibar
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Desk
- Private bathroom
- Slippers
- Electric kettle
- Bottle of water
- Free newspaper
- Daily housekeeping
- Room service (24 hours)
- Free WiFi
- Pillow menu
- Sleep Number by Select Comfort mattress
- Deep soaking bathtub
- Rainfall showerhead
- Free cribs/infant beds
- Bedsheets provided
Guest Reviews
- tejay (2/5): - Rooms and hotel not maintained poor kept
- Colin (10/5): - Lovely location overlooking the west lake of Hanoi. Nice food. Great staff.
- tejay (4/5): - The lake view are bad , nothing much to do for kids , service is so bad ,
- Anna (4/5): - Ive been to many other intercontinental hotels, and this one is quite disappointing. This property needs some upgrade.. i believe 5 star hotels should always keep up with maintenance of their property. Room have a moldy smell and ac dont work well. The water also have a scent when turned on in the shower. The outside of my room have bugs… / lizards.. bed have smekk and very uncomfortable. For a kingsixe room that was bookeed, two twin beds were combined therefore theres a gap in between. Very uncomfortable for my husband and i. Willl not be returning to this one as much as i would love to .
- Saga (4/5): - Payed for on water room with city water view, got view over construction on second floor. Photos not as promised. If it was not for just staying over night I would have asked for a refund/room upgrade
- Christian (10/5): - This property is Amazing and a must stay destination hotel. It’s beautiful. The staff go over and above to make the experience top level. I’ll always want to stay with them
- Fatima Zahra (10/5): - Great hotel , beautiful view of the la
- Nicholas (10/5): - Beautiful property. Friendly and patient staff members. Great experience.
- Verified traveler (10/5): Great - Loved everything about it
- Gary (10/5): - Excellent hotel. Other higher rated hotels in Hanoi manipulate their reviews. Having stayed in the so called top rated in the Old Quarter (Oriental Jade and May de Ville) before this I can assure you they are not a patch on this one.
- Lynn Yi (10/5): - alls good
- Agnes (10/5): Great hotel ! - Great service and clean hotel .. it was spacious and the bed comfortable as well.
- SOO HYUN (8/5): - clean and quiet room staff was nice & kind
- Andrew (10/5): - Amazing hotel with some of the best service. The Sunset bar is a must. Just wish we could have stayed longer!
- Shahinda (10/5): lovely hotel design - Lovely hotel with spacious room , balcony and a wonderful view.it was good to escape the crowded old quarter and it is not far away from the hotel. We booked a stay at the hotel 6 years ago for a honeymoon that we didn’t mange to make it due to a war conflict in our country and it was nice to finally come to the hotel snd vietnam
- Melinda Jill (10/5): - The staff were exceptionally helpful and we loved the sunset bar and restaurant. The room amenities had everything including a sewing kit which came in handy. I would definitely recommend it to friends and stay there again if in Hanoi.
- Samantha (10/5): Would recommend - great base for exploring Hanoi - We really enjoyed our stay at the Intercontinental West Lake during our time in Hanoi. It was the perfect base for travelling with our toddler - after a busy day exploring the city it was nice to return to the peace and tranquility. The hotel was really accommodating and service was great. They even surprised my husband with a cake as an early birthday present which was a very thoughtful gesture.
- Gary (10/5): - An amazing service in an amazing location! We'd managed to accidentally double book, but the staff offered to refund one, even though they didn't have to! Breakfast was exceptional, massive choice and quality. We also dined in their Saigon restaurant, which is well worth a visit. Take mozzy spray, the lake does attract these unfortunately - the hotel does have plug-in repellents and flyscreens on the patio doors, but the odd one will still get in. The views and room are worth the risk, so don't let this put you off!
- ANDRES (10/5): - Hotel is built over the lake, which gives great views. The pool area is lovely. The breakfast is excellent.
- inara (8/5): - Reception must provide all offers available when guest check in, specially make sure what billing are correct
- Jocelyn (4/5): - Won't stay there again. Doesn't deserve the Intercontinental name
- kai chun (10/5): - We had a wonderful experience at this hotel for 5 nights. Top notch breakfast, ambience and professional staff. definitely recommend it.
- Tineka (10/5): - The staff was excellent. They did their very best to make sure all of our wants/needs were met during our stay. We were celebrating my husband's birthday and they made our holiday pleasantly memorable.
- Paul (8/5): Great Stay - The hotel is in a great location by the lake, and is only a short taxi from the old quarter. Service is excellent, and I would definitely stay again. The property is looking a little old however, and would benefit from a refurbishment.
- James (6/5): Nice, but far from great.... - The property was dated. The service staff was great as always, but the rooms need to be upgraded right away. The Wi-Fi needs to be 5G not 2.4. It's 2025, not 1995. If IHG Prides itself on quality, then read this review and spend the money to restore this property to what the traveling public comes to expect when staying at an IHG property.
- Daviea (8/5): - The property was is a good location about 10-15 mins (depending on traffic) away from the Old Quarter where there is an immense amount of local shops and food vendors. It is still in the heart of Vietnamese history. The Lotte Mall is great and close by. Also they have an independent travel agency inside that has tours (private or group) that can fit you preferences. Room service always arrived quickly. Staff were extremely polite and friendly.
- Samantha (10/5): A peaceful place in Hanoi - Lovely hotel that leaves you feeling that you have an oasis away from the hustle and bustle of Hanoi whilst being within walking distance of the action!
- Jaime Purugganan (10/5): - Great place
- Nickole (10/5): - Everything was nice
- Zdzislaw (6/5): - We like the location, the excellent pool, the very good restaurant for breakfast and dinner and the very helpful staff. The standard of the room was not up to par. The carpet was full of dust and under the carpet it looked like it had never been vacuumed. In our opinion the standard of the room must meet the hotel rating and is not worth the price charged for staying at this hotel.
- Ernest (10/5): Hanoi Adventure - The resort lived up to my expectations and then some. The staff were all attentive, very courteous, and professional. I was celebrating a special occasion and the resort provided me with a welcome gift to congratulate me on my special occasion which was very thoughtful and much appreciated by me. I would definitely stay here again in the future.
- Tho (10/5): - Quiet and nice lake views. Accommodating and service oriented staff. Very good breakfast.
- Tracy (10/5): - The location was amazing Dislike’s - None 👍
- Cory (8/5): - Beautiful location and property but it’s aging and needs to be invested in to get it back to a 5 star level
- Verified traveler (10/5): Lovely staff and hotel - The room was spacious, a bit dated but the bathroom was exactly as the pictured showed - luxurious! The balcony on the waterfront is so pretty although there is not much of a view of the city. The staff are so polite and accommodating. The breakfast was one of my favourites! And the Saigon restaurant staff and staff at the Italian restaurant treated you like kings and queens, thank you to the lovely staff who served us.
- Puneeta (6/5): - Not up to standard as advertised The rooms are very cramped They just want you to pay for everything Mosquitoes And
- Joanne (10/5): Sole rejuvenating! - A real 5 star hotel! Absolutely fabulous! (Lots of fake 5 star hotels on hotels.com and Expedia, we moved to this one after being scammed at a fake 5 star one also booked through Hotels.com)
- Kishore (10/5): An absolute delight - The staff is their best asset. They were excellent in every department. The breakfast was awesome. And our room had a super view across the lake.
- GIANG (10/5): - my room was uniquely in Hanoi Westlake and the view of sunset/sunrise were the special of this hotel.
- hung (8/5): - Breakfast not as good as others. Location is inconvenient, not walkable
- Aileen (10/5): Great hotel in Ha Noi - Friendly and helpful staff. Our room was spacious and clean.
- Naveena (8/5): - An upmarket five star hotel built partly into the Westlake is this very well maintained Hotel about half an hours drive from the Old Quarter of Hanoi. Has pretty much everything one would expect of a hotel in this segment. Seeing the sunset at the Sunset Bar (on site) with a sunset martini was special. Was disappointed with a couple of issues: 1. You get woken up by the break of dawn ( which can be an issue if you were hoping for a lie in) as the windows are only furnished with a Roman shade that let’s plenty of light in. The absence of a sheer curtain means it’s a see-all from the outside. 2. The Indian station at the breakfast buffet was a disgrace! The attempted minuscule medhu vada was deepfried to being burnt, the poha was flavourless, the puri got the same deep fry burn as the vada. The remaining breakfast options thankfully were a delight. Perhaps the Indian station can be removed! 3. The rigid booking and reservation policy. Unwieldy even to Expedia’s frustration. So stark compared to some of the smaller players who would listen to the rationale and try and help. But not with IHG.
- Jaehyung (10/5): Great Hotel - 처음 온 하노이에서 지낸 첫 호텔. 매우 훌륭한 호텔리어와 서비스는 멋진 경험. 새벽의 잔잔한 호수 소리, 하루를 풍성하게 맞이하게 할 조식, 뜨거운 햇살 아래 썬 배드와 야외 풀, 그리고 붉은 노을이 지는 선셋 바. 호텔에 대한 특별한 경험을 줄 수 있는 곳으로 기억될 것 같다. 노후화되었지만 부실한 것이 아닌 엔티크한 매력을 느끼기 좋다. 만약 하노이에 다시 온다면 이 호텔을 선택할 것이고 그것은 전부 호텔리어들의 친절 덕분이다. P.S. Overwater room에서는 Gecko의 출현을 조심해.
- Dominic (6/5): - Our room leaked.
- Amritpal Singh (10/5): - 5 star property and service
- Cham Cham (10/5): - Excellent
- Keir (10/5): - A hotel that pleases for everything. Very 5 star
- David (10/5): - Excellent place for a few days away from the bustle of the old quarter. Beware you don’t get IHG points if you book via Expedia
- Chang Su (10/5): - It was a luxury hotel, although outdated. OK overall and breakfast was good enough
- Krunal (10/5): - The on water - lake view rooms from the Resident Pavillion are just amazing. Rooms very super clean. Service is amazing and all staff are very courteous. Swimming Pool is well maintained.
- Harjeet (6/5): - This is a very old property
- Naohisa (8/5): - Time to update some area such as building.
- Huijia (10/5): - A very beautiful hotel with luxury room.
- Misty (10/5): - Absolutely LOVED this hotel. The morning views were amazing. So much fun to look out to the water and it's so quiet. Food was great as well.
- Satyakam (6/5): Lovely property .. service could improve - Stay overall was nice. Sunset restaurant went an extra mile to accommodate us for a late dinner. Room was good. The only negative was the check out experience. We were in a big hurry as we were late for our flight and the check out staff did nothing to help. Rather delayed the final billing due to a confusion at their end
- Myongjee (6/5): - Located in a quiet area, but far from the key areas for fun. I was aware of this while booking the hotel but it was actually not the most convenient once I arrived at the destination. Hotel is okay, not as nice as the pictures. Facility was kind of outdated. If you are visiting for just a few days as a traveler, I recommend staying in the Old Quarter area instead.
- Amal (10/5): - The breakfast was beyond expectations .The service was royal and the staff were helpful and friendly. Pillows and bed were comfortable. The carpet in the rooms looks old and you have to take a taxi or grab to go anywhere.
- hee poong (8/5): - Quite easy going hotels with very attentive staffs
- Paul (10/5): - On the lake rooms were the best. Made you feel like you were away.
- Salah (10/5): - 👌
- Son (8/5): - Everything was perfect except the neighborhood was not very clean. Excellent bell boy (Tan). Excellent kitchen staffs.
- Jason Marc (10/5): Very nice stay - The hotel is in a quiet part of Hanoi, about 20 minutes or so from the Old Quarter. The outdoor look is a bit dated, but the room was comfortable. Excellent staff and service.
- SENTHIL (2/5): - It’s 20 years old property. Not maintained well and condition of the property is terrible. They has maintained only the reception lobby and restaurant. Rooms are too small and lot of lizards and mosquitoes. Do not recommend to this property at all. Not worth for money. Great, if hotels.com consider refunding partial.
- Minoru (6/5): - Hotel staff were not well trained, saucy and arrogant attitude to the customers.
- Karan (10/5): - Great location and staff
- Huijia (10/5): - Very professional service and beautiful facilities
- Monica (10/5): - Everything was great except the service at the restaurant . We had to order things up to three times.
- anne (6/5): - Rooms are quite dated . Tv old and not working very well . Beds extremely hard Old carpet in room needs replacing Staff however excellent and kept rooms clean
- Jeannette (10/5): Excellent service and location - Excellent service, beautiful room, great food and location. I used the gym which was amazing, they have great machines. I also had beautiful lake view.We tried several hotels in Hanoi and we were disappointed until we found this one
- TOMONORI (8/5): - clean bed hardness was good breakfast
- DRUKUMAR PARTAB (10/5): - We loved our stay at the hotel. The staff were very helpful and always willing to accommodate our every small requests
- Verified traveler (8/5): Attractive hotel surroundings - Attractive hotel, large rooms, scenic location. Walking distance to some restaurants. Costs for extra items higher than other area hotels.
- Simon (10/5): - Quick stopover on our way to Halong Bay Hotel was very Clean and Comfortable Breakfast was Outstanding Staff very Professional and Friendly
- Manish (10/5): - We loved our stay at InterContinental Hanoi Westlake. There concierge staff named “Tran Hue” also known as Mia was the best. She went above and beyond to provide the best customer service. She was very polite and helpful in booking all our private tours. Thank you so much again.
- Puja (10/5): Perfect! - Perfect view, perfect stay, hospitable staff.
- Dan (10/5): - Beautiful properties
- ian (10/5): - A beautiful property with a great staff that always made you feel welcomed.
- Gerard (10/5): Nice stay - Very nice hotel and staff. Great coffee and breakfast service. The hotel grounds are peaceful. The roads outside are chaotic and dangerous— walk with extreme caution. Or better yet stay inside the hotel grounds. I didn’t try the pub but I tried both restaurants for supper and they were very good. In particular the waitress in The Saigon (unfortunately I didn’t get her name) was very helpful after I ordered a Vietnamese Black Chicken (google it!). She showed me what a mistake that would have been and suggested a tasty alternative. Two suggestions: install spring-loaded toilet seats, and some kind of soft-close mechanism on the doors to minimize the noise.
- YuJung (8/5): - Friendly staff, cleanliness, housekeeping service is good. But the food at Saigon restaurant was really under par, not what you would expect from a 5 star hotel.
- Michele (10/5): Buffet, staff and ambience top notch - Amazing hotel in Hanoi. Very peaceful. We have stayed in 3 different hotels in Hanoi and the staff and buffet breakfast cannot be beat!
- William (10/5): - This place is absolutely spectacular. We stayed here for three nights. The morning buffet was to die for. After a day walking around in Hanoi you will appreciate how quiet it is on the lake. Staff couldn't do enough for us… Highly recommend staying here.
- William (10/5): - Fantastic place to stay.
- manbeu (8/5): - Good value with an excellent Breakfast. The quiet area away from the Old Quarter and yet within 10min drive was one of the main reasons for chosing this Hotel. The Hotel could do with a little rennovation but overall loved our stay here and have no qualms about staying here again. Staff was amazing from the moment we arrived to when we left and can't ask for more from them.
- James (10/5): - It is so unique and comfortable.
- Katharine (8/5): - We are a family of 4 with two young children. It is safe to say that we all enjoyed our 4 night stay. The staff were all friendly, helpful with the internet connections of our multiple devices, and accommodating our request for late check out. I liked that the hotel was away from the noisy old quarters and very accessible via taxi. The pool is especially nice and good size. My only negative point is that the property itself is about old and run down but nevertheless acceptable.
- Michael (10/5): First Vietman Trip - The staff and facility was top notched and had everything you needed. Great location, great people, great food, what more could you ask for.
- Teodor (10/5): - Really nice place. Great breakfast, great service and people. A bit pricy but it is worth it.
- Prashant (10/5): - Had travelled to Hanoi for a 3 nights. The property is well located in the heart of the city on the Westlake. The sunset from the sunset bar are amazing to watch out for. Our room was located on the water facing the city view but got glimpse of the Lakeview and had a view of the sunrise. The breakfast had a big spread and staff is friendly and attentive. My wife birthday was in the 7th and we had a day trip to Halong bay and the staff provided a cake and card to wish her well. I would recommend the stay to my family and friends and definitely will visit again when in Hanoi.
- Mark (8/5): - Staff where amazing and super helpful. Had the breakfast included option with the stay and food was delicious. So much verity highly recommend and definitely come back to stay here
- William (10/5): - Totally enjoyed my stay, highly recommend
- Takeshi (10/5): - Breakfast was amazing
- Heather (10/5): Final few in Hanoi in luxury - This is the second time I’ve stayed at this hotel. The standard of service is excellent. The staff are friendly and attentive. I love the location and all the amenities. The breakfast is amazing! I do think they could update their TVs in the room and entertainment systems to modern standards. But then again most people don’t come to Hanoi to sit in their rooms and watch films! I’ll definitely stay here again!
- Sarah (10/5): - Beautiful location
- Verified traveler (10/5): Nice Hotel in Hanoi - Very nice Hotel, Breakfast was great, and the service was fantastic.
- Sebastiano (6/5): - Boring hotel
- Shona (10/5): - This hotel has beautiful views in terms of a lake and the actual structure of the hotel. The restaurant and bar are really nice ans have great food.
- Verified traveler (10/5): - This specific hotel locked it on the biggest lake in Hanoi view is amazing
- Verified traveler (4/5): まあまあ - チェックイン 入金済みなのに二重請求された。 たらい回し。混雑してないのに10分待たされる。 プール 小さい。大人は泳げないと思った方が良い。 夕食 ホテル内イタリアンまあまあ美味しい 客が少なく店員が暇でおしゃべりがうるさい 朝食ビュッフェ 目玉焼き 黄身が割れて焦げていた。このレベルをお客に出して良いのでしょうか？ 停電 15分停電したが何も謝罪無し
- de Souza Filho Anizio (10/5): - V
- vipin (8/5): - Great pho tel and friendly staff
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