Hotel Calypso Cancun
Location: Boulevard Kukulkan km.4 lote:D-8-0 Hotel Zone, Cancún, mx
Star Rating: 3 Stars
Property Type: Hotels
About this Property
Luxurious Location
Hotel Calypso Cancun is nestled between the picturesque Nichupte Lagoon and the stunning Caribbean Sea, offering guests a truly enchanting setting for their stay.
Refreshing Amenities
Guests can unwind in style with access to 2 fresh water pools and an inviting on-site cocktail lounge, perfect for relaxing after a day of exploring all that Cancun has to offer.
Convenient Facilities
With a guest laundry facility, on-site restaurant, and even a tobacco shop, Hotel Calypso Cancun ensures that every guest's needs are met with ease and comfort.
To experience the perfect blend of luxury and convenience at Hotel Calypso Cancun, book your stay now and prepare for an unforgettable getaway.
Important Information
Upon check-in photo identification and credit card are required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.
Rate does not include eco tax of $76 MXN (approximately $4.22 USD) per room per night, must be paid upon arrivalGuests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
In the event of an early departure, the property will charge you the full amount for your stay.
Policies
Check-in: 03:00 PM - 12:00 AM
Check-out: 12:00 PM
Amenities & Facilities
- Offsite parking discounted rates available
- Parking
- Non-smoking rooms
- Air conditioning
- Swimming pool
- Restaurant
- Family rooms
- Lift / Elevator
- Luggage storage
- Safety deposit box
- Fax/photocopying
- Tour desk
- Facilities for disabled guests
- Car hire
- Packed lunches
- Currency exchange
- Non-smoking throughout
- Private check-in/check-out
- Concierge service
- Wheelchair accessible
- Lower bathroom sink
- Public Bath
- Fruits
- Staff adhere to local safety protocols
- Guest rooms disinfected between stays
- Cleaning standards that are effective against Coronavirus
- Physical distancing rules followed
- Hand sanitizer in guest room and key areas
- Cashless payment available
- Fire extinguishers
- First aid kit available
- Sanitized tableware & silverware
- Invoice provided
- Guests can opt-out any cleaning services during stay
- Smoke alarms
- Shared stationery like menus, pens are removed
- Physical distancing in dining areas
- Food delivered to guest room
- CCTV outside property
- Process in place to check health of guests
- Access to health care professionals
- Screens / Barriers between staff and guests for safety
- Face masks for guests available
- 24-hour security
- Delivered food - securely covered
- Security alarm
- Pub crawls
- Supervised childcare/activities
- Television in common areas
- Front desk (limited hours)
- Access to nearby indoor pool
- Golfing on site
- Self parking (surcharge)
- Airport transportation - pickup (surcharge)
- Airport transportation - drop-off (surcharge)
- Beach umbrellas
- Pool sun loungers
- Offsite parking discounted rates available
- Spa tub (surcharge)
- Internet access
- Housekeeping on request
- Wine release events
- Exercise/lap pool
- Japanese garden
- Secured parking
- Swimming nearby
- Accessible train station shuttle
- No accessible train station shuttle
Rooms Available
-
Junior Quadruple Room
2 Double Beds
60-sq-foot room with city views
Internet - Free WiFi
Entertainment - 50-inch Smart TV with cable channels
Food & Drink - Room service and free bottled water
Sleep - Bed sheets
Bathroom - Private bathroom, bathtub or shower, and shower or rainfall showerhead
Practical - Safe, laptop workspace, and phone
Comfort - Air conditioning and daily housekeeping
Accessibility - Wheelchair accessible
Non-Smoking
Max Occupancy: 4 (4 Adults)
- Shower
- Safety deposit box
- Telephone
- Air conditioning
- Desk
- Private bathroom
- Wardrobe or closet
- Bottle of water
- Room service (limited hours)
- Wheelchair accessible
- Daily housekeeping
- Room service
- Free WiFi
- Rainfall showerhead
- Bedsheets provided
- Smart TV
- Laptop-friendly workspace
- Low-height counters/sink
- Low-height desk
- Low-height bed
- Wheelchair-width doorways
- Mobile key entry
- Smooth flooring in room
-
Superior Room
2 Double Beds
32-sq-foot room with city views
Internet - Free WiFi
Entertainment - 50-inch Smart TV with cable channels
Food & Drink - Room service and free bottled water
Sleep - Bed sheets
Bathroom - Private bathroom, bathtub or shower, and shower or rainfall showerhead
Practical - Safe, laptop workspace, and phone
Comfort - Air conditioning and daily housekeeping
Accessibility - Wheelchair accessible
Non-Smoking
Max Occupancy: 4 (3 Adults)
- Shower
- Safety deposit box
- Telephone
- Air conditioning
- Desk
- Private bathroom
- Wardrobe or closet
- Bottle of water
- Room service (limited hours)
- Wheelchair accessible
- Daily housekeeping
- Room service
- Free WiFi
- Rainfall showerhead
- Bedsheets provided
- Smart TV
- Laptop-friendly workspace
- Low-height counters/sink
- Low-height desk
- Low-height bed
- Wheelchair-width doorways
- Mobile key entry
- Smooth flooring in room
-
Superior Double Room Single Use
1 King Bed
32-sq-foot room with city views
Internet - Free WiFi
Entertainment - 50-inch Smart TV with cable channels
Food & Drink - Room service and free bottled water
Sleep - Bed sheets
Bathroom - Private bathroom, bathtub or shower, and shower or rainfall showerhead
Practical - Safe, laptop workspace, and phone
Comfort - Air conditioning and daily housekeeping
Accessibility - Wheelchair accessible
Non-Smoking
Max Occupancy: 2 (2 Adults)
- Shower
- Safety deposit box
- Telephone
- Air conditioning
- Desk
- Private bathroom
- Wardrobe or closet
- Bottle of water
- Room service (limited hours)
- Wheelchair accessible
- Daily housekeeping
- Room service
- Free WiFi
- Rainfall showerhead
- Bedsheets provided
- Smart TV
- Laptop-friendly workspace
- Low-height counters/sink
- Low-height desk
- Low-height bed
- Wheelchair-width doorways
- Mobile key entry
- Smooth flooring in room
-
Junior Room
1 King Bed
60-sq-foot room with city views
Internet - Free WiFi
Entertainment - 50-inch Smart TV with cable channels
Food & Drink - Room service and free bottled water
Sleep - Bed sheets
Bathroom - Private bathroom, bathtub or shower, and shower or rainfall showerhead
Practical - Safe, laptop workspace, and phone
Comfort - Air conditioning and daily housekeeping
Accessibility - Wheelchair accessible
Non-Smoking
Max Occupancy: 2 (2 Adults)
- Shower
- Safety deposit box
- Telephone
- Air conditioning
- Desk
- Private bathroom
- Wardrobe or closet
- Bottle of water
- Room service (limited hours)
- Wheelchair accessible
- Daily housekeeping
- Room service
- Free WiFi
- Rainfall showerhead
- Bedsheets provided
- Smart TV
- Laptop-friendly workspace
- Low-height counters/sink
- Low-height desk
- Low-height bed
- Wheelchair-width doorways
- Mobile key entry
- Smooth flooring in room
-
Superior Suite
This air-conditioned suite is consisted of of a flat-screen TV with cable channels, a private bathroom as well as a balcony. The unit has 1 bed.
Max Occupancy: 2 (2 Adults)
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Toilet
- Private bathroom
- Private entrance
- Wardrobe or closet
- Upper floors accessible by stairs only
- Clothes rack
- Toilet paper
- Shampoo
- Socket near the bed
- Smoke alarm
- Key card access
- Single-room air conditioning for guest accommodation
-
Standard King Room
The spacious double room features air conditioning, a private entrance, a balcony with sea views as well as a private bathroom boasting a shower. The unit has 1 bed.
Max Occupancy: 2 (2 Adults)
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Toilet
- Private bathroom
- Private entrance
- Wardrobe or closet
- Upper floors accessible by stairs only
- Clothes rack
- Toilet paper
- Shampoo
- Socket near the bed
- Smoke alarm
- Fire extinguisher
- Key card access
- Single-room air conditioning for guest accommodation
-
Junior Suite
The spacious suite features 1 bedroom and 1 bathroom with a shower and free toiletries. Featuring a balcony with sea views, this suite also offers air conditioning and a flat-screen TV with cable channels. The unit offers 1 bed.
Max Occupancy: 2 (2 Adults)
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Toilet
- Private bathroom
- Private entrance
- Wardrobe or closet
- Upper floors accessible by stairs only
- Clothes rack
- Toilet paper
- Shampoo
- Socket near the bed
- Smoke alarm
- Fire extinguisher
- Key card access
- Single-room air conditioning for guest accommodation
-
Standard Double Room
These air-conditioned rooms with balcony feature 2 double beds and include cable TV, ironing facilities, and a tea/coffee maker. The private bathroom with bath tub or shower includes free toiletries.
Max Occupancy: 4 (4 Adults)
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Toilet
- Private bathroom
- Private entrance
- Wardrobe or closet
- Upper floors accessible by stairs only
- Clothes rack
- Toilet paper
- Shampoo
- Socket near the bed
- Smoke alarm
- Fire extinguisher
- Key card access
- Single-room air conditioning for guest accommodation
-
Junior Suite
The spacious suite has 1 bedroom and 1 bathroom with a shower and free toiletries. The suite's kitchenette, which features a microwave, is available for cooking and storing food. The air-conditioned suite features a flat-screen TV with cable channels, a private entrance, a seating area, a wardrobe as well as lake views. The unit has 2 beds.
Max Occupancy: 4 (3 Adults)
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Kitchenette
- Seating Area
- Toilet
- Microwave
- Private bathroom
- Private entrance
- Sofa
- Wardrobe or closet
- Upper floors accessible by stairs only
- Clothes rack
- Toilet paper
- Shampoo
- Socket near the bed
- Smoke alarm
- Fire extinguisher
- Key card access
- Single-room air conditioning for guest accommodation
-
Double Room
The spacious double room features air conditioning, a private entrance, a balcony with lake views as well as a private bathroom boasting a shower. The unit has 2 beds.
Max Occupancy: 4 (4 Adults)
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Toilet
- Private bathroom
- Private entrance
- Wardrobe or closet
- Upper floors accessible by stairs only
- Clothes rack
- Toilet paper
- Shampoo
- Socket near the bed
- Smoke alarm
- Fire extinguisher
- Key card access
- Single-room air conditioning for guest accommodation
-
Deluxe King Room
This air-conditioned double room includes a flat-screen TV with cable channels, a private bathroom as well as a balcony. The unit offers 1 bed.
Max Occupancy: 4 (4 Adults)
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Toilet
- Private bathroom
- Private entrance
- Wardrobe or closet
- Upper floors accessible by stairs only
- Clothes rack
- Toilet paper
- Shampoo
- Socket near the bed
- Smoke alarm
- Fire extinguisher
- Key card access
- Single-room air conditioning for guest accommodation
-
Deluxe King Suite
This spacious suite is comprised of 1 living room, 1 separate bedroom and 1 bathroom with a shower and free toiletries. The suite's kitchenette, which has a microwave, is available for cooking and storing food. This suite features air conditioning, a private entrance, a flat-screen TV with cable channels and a balcony. The unit offers 2 beds.
Max Occupancy: 2 (2 Adults)
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Kitchenette
- Seating Area
- Toilet
- Microwave
- Private bathroom
- Private entrance
- Sofa
- Wardrobe or closet
- Upper floors accessible by stairs only
- Clothes rack
- Toilet paper
- Shampoo
- Socket near the bed
- Smoke alarm
- Fire extinguisher
- Key card access
- Single-room air conditioning for guest accommodation
-
Standard Double Suite
This spacious suite is consisted of of 1 living room, 1 separate bedroom and 2 bathrooms with a shower and free toiletries. The suite's kitchenette, which has a microwave, is available for cooking and storing food. This suite features air conditioning, a private entrance, a flat-screen TV with cable channels and a balcony. The unit offers 3 beds.
Max Occupancy: 5 (5 Adults)
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Kitchenette
- Seating Area
- Toilet
- Microwave
- Private bathroom
- Private entrance
- Sofa
- Wardrobe or closet
- Upper floors accessible by stairs only
- Clothes rack
- Toilet paper
- Shampoo
- Socket near the bed
- Smoke alarm
- Fire extinguisher
- Key card access
- Single-room air conditioning for guest accommodation
-
Superior Suite
This air-conditioned suite is consisted of of a flat-screen TV with cable channels, a private bathroom as well as a balcony. The unit has 2 beds.
Max Occupancy: 4 (4 Adults)
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Toilet
- Private bathroom
- Private entrance
- Wardrobe or closet
- Upper floors accessible by stairs only
- Clothes rack
- Toilet paper
- Shampoo
- Socket near the bed
- Smoke alarm
- Fire extinguisher
- Key card access
- Single-room air conditioning for guest accommodation
Guest Reviews
- Angel (9/5): -
- Jorge (9/5): - Buena ubicacion el personal muy amable sin pensarlo volveria a hospedarme aqui muchas gracias
- Garrett (9/5): The location, price and communial areas make this resort a good value. The rooms themselves could use some attention. - The public areas are well maintained and the staff are extremely friendly and approachable. The rooms themselves were lacking, in need of some upkeep.
- Mauryn Katery (10/5): -
- Ronny (7/5): -
- Aka mary (8/5): -
- rose prince (10/5): - Good location very close to the public beaches, and very close to the mangrove park. They are working on the place and it's obvious that it's improving everyday. I liked the welcome drink. The staff was really sweet. There's a couple of restaurants in the complex. Highlight is the pool area. The garden/pool is so gorgeous. I slept really well.
- Emilia (4/5): Great location for one night, if you want to go to Isla mujeres next - Close to what we needed - ferry! Pool is amazing Breakfast is decent!! Has a lot of Mexican food which is great! Next to ferry that takes you to Isla mujeres! Great bonus! Great bar and staff! I think we got the worst room! Some rooms are newer and refurbished but we got old /with leaking boiler and dirty walls :/
- Maria (5/5): - It was okay just look old Price
- Jesika (4/5): - Fotos não condizem com realidade . O quarto mais barato era muito velho é sujo. Móveis antigos, paredes suja. Entrada somente após 15h Cama era confortável. Quarto muito espaçoso.
- Yesagelis (8/5): - La ubicación es excelente, llegas rápido al centro igual a la zona hotelera, hay restaurante tienda, oxxo cerca Que no tuviera refrigerador porque compras refrescos y no los podia mantener frío, la habitación no es igual al de la foto descanse si pero debería poner la foto acorde a la selección de habitación
- Markéta (8/5): -
- Robert (10/5): -
- Patiño Cabrera (10/5): Es un excelente hotel por su ubicación y relación precio calidad - Todo cerca a la zona hotelera, buena atención, buena comida El horario del desayuno , 7 am y generalmente los tour te ponen horario sobre las 6:45 am
- Linda Mary (8/5): -
- Pablo (4/5): -
- Gian Luca (7/5): -
- Charlene (6/5): Disappointment in staff - The property was nice especially the pool area and bar Upon check in, I was overcharged for the eco fee and when I went back to confront the worker on reception, he apologized and gave me some back however I do not think it was enough. Very discouraging as it was evident he was ripping me off as I was charged more than any other hotels
- Rodriguez Chavez (9/5): Confort. - Muy buena Ubicacion. Área de alberca
- olga (7/5): - La gentillesse du personnel A côté de l embarcadère pour les islas mujeres L emplacement il vaut mieux. Être vehiculé
- Cedeño (5/5): Nos gusto en general pero hubieron cosas un poco negativas - Me gustó mucho el desayuno, la piscina, la limpieza diaria de las habitaciones, la ubicación El aire no funciono del todo la primera noche, tuvimos que insistir un par de veces para que lo fueran a arreglar. Y a mis amigas se les perdió dinero de sus billeteras que quedaron en el cuarto del hotel mientras salíamos todo el dia.
- Alan Eduardo (6/5): - The location The room didn't have hot water to take a shower
- Eunice (5/5): No tan buena ni tan mala - La ubicación Las instalaciones son viejas, descuidadas. No les dan mantenimiento el sanitario tenía fuga, la luz del baño poca y la puerta del balcón estaba mala. El ascensor se pegaba
- Jesika (3/5): Não vale a pena. - Quarto não tem secador de cabelo. Chuveiro péssimo. Móveis bem antigos.
- leidy (8/5): Agradable - Habitación cómoda
- christian (4/5): -
- Margaux (8/5): -
- Cindy (6/5): - We like the location, pool area was nice, Bar staff was awesome-Natalie- so super welcoming. Balcony room was ok...love seeing the sunset! Did not like the bed...too hard...the tap at the sink only had a dribble of water coming out. Needed a couple chairs for the balcony rooms. Our riom needed new paint. Did not really like the breakfast buffet...(was included in our room) tried twice.
- mark (8/5): -
- Guy (9/5): -
- randall (7/5): Realize It’s a 7.4 rated hotel but the positives outweigh the negatives - The property staff was exceptionally nice. When I voiced a concern they responded very quickly. The location is exceptional. The rooms were very clean. It appears that the hotel in general is trying to do upgrades and is looking much better. The pool was nice. I do feel that it’s a good value for the price. I’d stay at Calypso again 😁 There were some quirks about the property. It took two tries for us to get hot water because the staff had failed to turn on the instant hot water heater but we did get hot water on the second day Secondly, I think the property is trying to conserve water understandably so the water pressure is real low but not terrible. The rooms are on a busy road that you can hear throughout the night but again not terrible. The beach was a little ways away. It cost us an additional $90 to have a refrigerator but for me it was worth it I hope through the owners renovation that they add a dresser for guest to put clothes away. I’d stay at the calypso again!😁
- Marisol (5/5): The lady (Nataly) and a guy (Leonardo) at the bar are very very friendly and they were very helpfull. Also there is a se - The location It is an old hotel and the installations are deteriorated, they keep it clean, but not very well maintained.
- Linda (9/5): - El personal muy atento y en el restaurante aún más, pudimos dejar nuestras maletas mientras regresamos de la excursión del día
- Beatrice (4/5): -
- Campos (9/5): -
- Lorena (8/5): -
- Javier (8/5): Buscamos un hotel económico en zona hotelera para los últimos dos días de nuestra instancia en Cancún, una ubicación fab - La ubicación es excelente, el personal muy amable, restaurante muy rico, habitación limpia con buen colchón, gran piscina La Habitación que nos tocó es bastante más antigua que lo que se ve en las fotos, el desayuno incluido estaba bien aunque poco variado, algo de cecina, queso y algo dulce como unas medias lunas o pasteles vendrían bien.
- shalaw (6/5): -
- francesco (7/5): -
- GIULIA (8/5): -
- Ana (2/5): Péssima - Piscina Não tinha água quente
- Alice (2/5): - Seulement la gentillesse du personnel Nourriture mauvaise, chambres pas très propres, eau froide.
- Claudia (8/5): -
- Cécilia (7/5): -
- Carla (8/5): -
- concepcion (7/5): Regular - No desayunamos ahí Muy mal el Internet, pagamos extra por una mejor habitacion, y 3 veces nos cambiaron x que tenían diferentes problemas en la servicios.
- Md (7/5): -
- rodriguez (8/5): -
- Lostaunau (10/5): -
- Lucy (8/5): Nice - The location and the pool Rooms are outdated, no fridge in the room .
- JEAN PAUL (8/5): -
- Marvin (8/5): - Las instalaciones
- Kaneisha (1/5): - I didn't like anything. I left after 20 minutes and paid for a better hotel.
- humberto (9/5): La estacia mia y de mi familia muy buena en el hotel - todas las instalaciones del hotel son acogedoras y el servicios muy bueno
- LINA (10/5): Comodidad y ubicación - El hotel y sus zonas comunes son muy bonitas, la habitación que me asignaron estaba cómoda y limpia, contaba con nevera. A mi pareja y a mi nos gustó mucho el lugar, de pronto podrían incluir en la estadía el desayuno, tratando de ajustar un poco la tarifa.
- Tijl (7/5): Nice hotel overall. - Overall good experience for the price. Large and comfortable room with a good view if you are on a high floor. Nice bathroom. Beds are good. Air-conditioning can be set to a quiet mode operation. Friendly personnel. Nice swimming pool area. Good food in the restaurant. That they don't allow to bring your own food or drinks is silly. However they didn't said anything about it to us.
- Sudey (10/5): -
- Kathleen (9/5): -
- Dallas (1/5): Eva was incredible and she is the only reason i would return! - The woman in the bar Eva, was such a wonderful person. She greeted me with a drink when I arrived.and everytime I saw her she had a welcoming smile and always greeted me with kindness. She deserves a promotion. When I ordered food, I watched her... she did not walk to the kitchen she ran. She was constantly cleaning and taking care of the other guest. I was really impressed with her work ethic. She was helpful with suggestions and always was happy. I will return just because of her. The room i booked said ocean view and I received one on the back of the building. I went to lay down and the bed was hard as a rock. I originally asked to be on the 9th or 10th floor in my request whem I booked. I was placed on the 4th floor. I have stayed here many times and that is the reason I requested that floor. Once i told the front desk about the bed they said it was an upgrade to that floor. Well the previous timw i was there it was not an upgrade. So I paid the estra $200 to get a comfortable bed on floor 9. When i got to that room the toilet did not work so they put me in another room. The 3rd room was next to the other one on 9th floor and the bed was comfortable. The problem with this room was that it smelled like sewage... I was told the smell was from the drainsso i placed plastic over the drains... that did not help so the sent someone the next dsy to investigate. They put a deoderizer behind the toilet tank to mask the smell but now it just stunk like a portapotty. They eventually moved me to a 4th room on floor 9 and i stayed in that room for the remainder of the week. The smell was the same in that room so i just slept with the patio door open the whole stay. I came to this hotel because i had stayed here multiple times before.it was not wven close to being full. They were renovating some rooms in the hotel and the noise was not desirable also.. there is obviosly a problem with the septic system. I will definitely check the room before i stay again.
- Hector (4/5): The shower need remodelin6 - Good Ok
- armando (8/5): camareros abusivos - la comida exelente el bar pues ni se diga te atienden como te mereces te atienden de dies la piscina muy bien el personal de limpieza tal ves no todos sean así pero ay tienen alguna manzanilla echada a perder que se roba cosas y no debe estar pues echa a perder el trabajo que sus compañeros se esfuerzan. en Aser bien saludos
- Haag (9/5): -
- Fernando (8/5): - Muy amable el personal Todo bien
- Mattia (7/5): -
- ANA (10/5): Excelente para descansar! - Es una excelente opción para descansar, ideal para lo que buscas. Está muy cerca de Playa Langosta y del ferry a Isla Mujeres, lo que lo hace muy conveniente. Sus habitaciones son espaciosas y ofrecen una buena relación calidad-precio. Además, el personal siempre es muy amable y la piscina es perfecta para que los más pequeños disfruten. Sin duda, ¡lo recomiendo mucho!
- LUCIO RAMON (10/5): - Todo me gustó ......
- Cascante Víquez (9/5): -
- Edgar (9/5): - Everything
- Yamaica (10/5): -
- Herbert (9/5): -
- Bilal (6/5): -
- Ortega Gonzalez (7/5): -
- Raquel (3/5): Não acho que vale o custo benefício - Localização boa, piscina muito boa Não tem internet funcionando em lugar nenhum, nem nos quartos, nem recepção Banheiro quando toma banho, vaza água pra fora do box, e alaga o banheiro todo Cofre não funcionava Extremamente barulhento por ficar de frente pra rodovia Cama um pouco dura Ar condicionado muito barulhento
- Isaac Benavides (10/5): - Ubicación y trato del personal
- JENNIFER (10/5): -
- Michael (8/5): -
- Iga (8/5): - Fajny basen, dobre śniadania, czysto i dobra lokalizacja. Hałas z ulicy może niektórym przeszkadzać
- valerie (10/5): -
- Ana Gabriela (9/5): A gusto y relajada! - N.S./ N.R. N.S./ N.R.
- Chernomorova (10/5): -
- junior fra (1/5): Hotel disponibiliza quartos com móveis velhos e cheiro de mofo - De nada. Vc chega na recepção, ela é linda, arrumada, cheirosa... mas quando vc vai pro quarto.... O quarto no site é mais moderno, itens novos e mais aconchegantes. O quarto que eles colocaram a gente, tinha as mesmas disposições da foto, com a diferença de serem móveis antigos, piso velho, sem contar um cheiro insuportável de mofo. O banheiro era velho, o quarto 202, tinha várias coisas quebradas e o ar condicionado contribuía para acentuar o cheiro de mofo. Sem contar que a localização é péssima.
- Moscol Espinoza (10/5): Muy bonito, la comida excelente, es la segunda vez que vamos, la piscina súper bien , limpieza bien todo me encantó , se - La piscina súper Nada
- Xiaohan (1/5): Do not stay if you value your life - The location is good, thats about it When I was adjusting the water temperature before taking a shower, the entire shower head suddenly fell off and hurt my arm. When I reported it to the front desk, they simply changed my room and asked me to speak with the manager the next morning. The “new” room they gave me also had a clogged sink. If the shower head had fallen while I was washing my hair, it could have hit my skull and caused a far more serious injuryWhat is worse, the hotel offered no compensation at all, not even a basic apology for the physical injury and psychological distress I suffered When I spoke to Manager Miguel the next day, his attitude was dismissive and irresponsible: 1. He said my injury was “too minor” to qualify for compensation, even though my arm was visibly red and scratched. 2. He claimed the shower head was “plastic” and could not cause harm — but I have photos proving it was made of heavy metal, not plastic. 3. He even implied that I might have damaged the shower myself, which is completely unacceptable. I have photos, recordings, and witnesses to prove the damage was not caused by me. 4. He refused to waive the room fee or offer any room upgrade, claiming there were “no available rooms,” even though I could clearly see that there were vacant rooms on the booking page.
- Joaquin (10/5): -
- Dumont (9/5): -
- Isaac (4/5): - I liked the location The internet inside doesn't work, the booking app said the breakfast was included but it doesn't, and it said that it's located in front of the beach but doesn't and if you lose your key needs to pay 100.00
- Giuliana (3/5): -
- Souhila (1/5): Pire hôtellerie - À part le restaurant au bord de la piscine qui offrait une bonne cuisine Rien. Hôtel vieillot. Porte de la salle de bain complètement deglinguée. Le petit déjeuner était offert par booking vu mon Genius 3, sur place on nous dit que si on veut le buffet, il faut payer..?! De toutes les façons, c’est un petit déjeuner nul. Il n’y a memypas de fromage. L’omelette est payante.. À part les œufs brouillés, pastèque, thé et café, il n’y à rien d’autres. Le café est imbuvable. Il n’a de café que le nom. Un hôtel à éviter. Je ne le recommande à personne
- Vazquez (9/5): -
- Yesica (4/5): -
- Castañeda (4/5): - El área de la alberca. La TV era muy anticuada solo canales por cable y muy pocos en resumen todo estaba viejo
- Frank (10/5): -
- Barrera (5/5): - Reception and pool area. Room is not updated. Poor WiFi signal. No room service phone in room. TV remote didn't work.
- Pedro Armamdo Vasquez (7/5): - La limpieza, bien ubicado, y tranquilidad Me cobraron 80 pesos adicionales por tarifa de turismo en cancun.
- Kevin (2/5): - Horrible money hungry hotel. STAY FAR AWAY!! Also cockroaches everywhere
- Dalia (10/5): - Property is Very Clean. and bery Afortable restaurante Good Food at very good prices.
- Enrique (9/5): Encantadora - Me gustó todo lo que ofrecen, descanso, el espacio y más. Todo muy accesible para moverse por la zona turística. El tema de la conexión a internet, en la habitación no llegaba bien, supongo es por las remodelaciones pero estaría bien que la extensión de señala llegue al cuarto
- LUIS EDUARDO (10/5): Exitoso - La piscina y la comida Las escaleras están en mantenimiento
- Maria Esther (10/5): Lo recomiendo - Muy buena atención del personal. La regadera tiene buena presión. La relación calidad precio es muy buena Está sobre la calle donde pasa el transporte público. Abajo hay una taquería y un restaurante que no son caros. Tiene una alberca bonita y amplia
- Gonzalo Martin (10/5): -
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