Swissôtel Grand Shanghai

Name: Swissôtel Grand Shanghai
Address: 1 Yuyuan Road, Shanghai, cn

Location: 1 Yuyuan Road, Shanghai, cn

Star Rating: 5 Stars

Property Type: Hotels

About this Property

Luxurious Accommodation Options
The 467 contemporary-designed rooms and suites at Swissotel Grand Shanghai offer a choice of six accommodation options, all with complimentary in-room Wi-Fi and amenities tailored to guests' needs.

Dining Excellence
Indulge in international cuisine at the hotel's two restaurants. Cafe Swiss serves regional, Swiss, and international dishes in a relaxed setting, while the Flow Lounge & Bar is perfect for afternoon tea and evening drinks with soothing music.

Premium Facilities
Relax and rejuvenate with a fully equipped gym, heated indoor pool, private Jacuzzi, sauna, and health club & spa. The hotel also boasts comprehensive conference & banquet facilities, including elegant ballrooms and function rooms for business and social events.

Experience luxury and convenience at Swissotel Grand Shanghai - book your stay now!

Important Information

As a part of the Accor sustainability commitment to preserving the environment as well as governmental regulations, our hotel will no longer provide single - use plastic amenities in our guest rooms. Please join us in our sustainability efforts with some actions such as traveling with your personal reusable daily necessities .We are able to offer you selected personal items upon request by calling our Guest Service Center.

Policies

Check-in: 03:00 PM - 11:30 PM

Check-out: 12:00 PM

Amenities & Facilities

Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Family rooms
Lift / Elevator
Luggage storage
Safety deposit box
Fax/photocopying
Facilities for disabled guests
Ironing service
Sauna
Currency exchange
Non-smoking throughout
Concierge service
Wheelchair accessible
Kid meals
Staff adhere to local safety protocols
Guest rooms disinfected between stays
Cleaning standards that are effective against Coronavirus
Physical distancing rules followed
Hand sanitizer in guest room and key areas
Cashless payment available
First aid kit available
Sanitized tableware & silverware
Guests can opt-out any cleaning services during stay
Smoke alarms
Shared stationery like menus, pens are removed
Guest room sealed after cleaning
Property cleaned by professional cleaning companies
Physical distancing in dining areas
Food delivered to guest room
Process in place to check health of guests
Screens / Barriers between staff and guests for safety
Face masks for guests available
24-hour security
Delivered food - securely covered
Security alarm
Thermometers for guests provided by property
Mobile app for room service
ATM/banking
Front desk (limited hours)
Free wired internet
Access to nearby indoor pool
Self parking (surcharge)
Fitness facilities (surcharge)
Internet access
Housekeeping on request
Reception hall
Garage
Swimming nearby
Bulk dispenser for toiletries

Rooms Available

Executive Studio

The spacious suite features 1 bedroom and 1 bathroom with a bath and free toiletries. The suite offers air conditioning, a mini-bar, executive lounge access, a coffee machine and a flat-screen TV with satellite channels. The unit offers 1 bed.

Max Occupancy: 2 (2 Adults)
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Refrigerator
- Desk
- Toilet
- Private bathroom
- Slippers
- Satellite channels
- Sofa
- Alarm clock
- Dining area
- Electric kettle
- Executive lounge access
- Wardrobe or closet
- Coffee machine
- Linen
- Dining table
- Clothes rack
- Toilet paper
- Emergency cord in bathroom
- Bottle of water
- Trash cans
- Cots
- Shampoo
- Conditioner
- Shower cap
- Smoke alarm
- Key card access
- Single-room air conditioning for guest accommodation
Swiss Advantage Room - PKG

The spacious twin/double room offers air conditioning, a mini-bar, as well as a private bathroom featuring a bath and a shower.

Max Occupancy: 2 (2 Adults)
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Refrigerator
- Desk
- Toilet
- Private bathroom
- Slippers
- Satellite channels
- Alarm clock
- Electric kettle
- Wardrobe or closet
- Linen
- Clothes rack
- Toilet paper
- Emergency cord in bathroom
- Bottle of water
- Trash cans
- Cots
- Shampoo
- Conditioner
- Shower cap
- Smoke alarm
- Key card access
- Single-room air conditioning for guest accommodation
Presidential Suite

The unit offers 1 bed.

Max Occupancy: 2 (2 Adults)
Pinnacle Suite

This spacious suite consists of 1 living room, 1 separate bedroom and 1 bathroom with a bath and free toiletries. The air-conditioned suite provides a flat-screen TV with satellite channels, a mini-bar, executive lounge access and a coffee machine. The unit offers 1 bed.

Max Occupancy: 2 (2 Adults)
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Refrigerator
- Desk
- Toilet
- Private bathroom
- Slippers
- Satellite channels
- Sofa
- Alarm clock
- Electric kettle
- Executive lounge access
- Wardrobe or closet
- Coffee machine
- Linen
- Clothes rack
- Toilet paper
- Emergency cord in bathroom
- Bottle of water
- Trash cans
- Cots
- Shampoo
- Conditioner
- Shower cap
- Smoke alarm
- Key card access
- Single-room air conditioning for guest accommodation
Premier Twin Room

The spacious double room provides air conditioning, a minibar, as well as a private bathroom featuring a bath and a shower. The double room features a coffee machine, a wardrobe, a safe deposit box, a carpeted floor, as well as a flat-screen TV with satellite channels. The unit offers 1 bed.

Max Occupancy: 2 (2 Adults)
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Refrigerator
- Desk
- Toilet
- Private bathroom
- Slippers
- Satellite channels
- Alarm clock
- Electric kettle
- Wardrobe or closet
- Coffee machine
- Linen
- Clothes rack
- Toilet paper
- Emergency cord in bathroom
- Bottle of water
- Trash cans
- Cots
- Shampoo
- Conditioner
- Shower cap
- Smoke alarm
- Key card access
- Single-room air conditioning for guest accommodation
Premier King Room

The spacious double room provides air conditioning, a mini-bar, as well as a private bathroom featuring a bath and a shower. The double room offers a coffee machine, a wardrobe, a safe deposit box, a carpeted floor, as well as a flat-screen TV with satellite channels. The unit offers 1 bed.

Max Occupancy: 2 (2 Adults)
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Refrigerator
- Desk
- Toilet
- Private bathroom
- Slippers
- Satellite channels
- Alarm clock
- Electric kettle
- Wardrobe or closet
- Coffee machine
- Linen
- Clothes rack
- Toilet paper
- Emergency cord in bathroom
- Bottle of water
- Trash cans
- Cots
- Shampoo
- Conditioner
- Shower cap
- Smoke alarm
- Key card access
- Single-room air conditioning for guest accommodation
Classic Room - PKG

The spacious twin/double room provides air conditioning, a mini-bar, as well as a private bathroom featuring a bath and a shower.

Max Occupancy: 2 (2 Adults)
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Refrigerator
- Desk
- Toilet
- Private bathroom
- Slippers
- Satellite channels
- Alarm clock
- Electric kettle
- Wardrobe or closet
- Linen
- Clothes rack
- Toilet paper
- Emergency cord in bathroom
- Bottle of water
- Trash cans
- Cots
- Shampoo
- Conditioner
- Shower cap
- Smoke alarm
- Key card access
- Single-room air conditioning for guest accommodation
Connecting Room

The spacious quadruple room features air conditioning, a mini-bar, as well as a private bathroom boasting a bath and a shower. The quadruple room provides a wardrobe, a safe deposit box, an electric kettle, a sofa, as well as a flat-screen TV with satellite channels. The unit has 3 beds.

Max Occupancy: 4 (4 Adults)
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Refrigerator
- Desk
- Toilet
- Private bathroom
- Slippers
- Satellite channels
- Sofa
- Alarm clock
- Electric kettle
- Wardrobe or closet
- Clothes rack
- Toilet paper
- Emergency cord in bathroom
- Bottle of water
- Trash cans
- Cots
- Shampoo
- Conditioner
- Shower cap
- Smoke alarm
- Key card access
- Single-room air conditioning for guest accommodation
Swiss Executive King Room

Features a DVD player and Executive Club privileges such as free refreshments daily.

Max Occupancy: 2 (2 Adults)
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Refrigerator
- Desk
- Toilet
- Private bathroom
- Slippers
- Satellite channels
- Alarm clock
- Electric kettle
- Executive lounge access
- Wardrobe or closet
- Coffee machine
- Linen
- Clothes rack
- Toilet paper
- Emergency cord in bathroom
- Bottle of water
- Trash cans
- Cots
- Shampoo
- Conditioner
- Shower cap
- Smoke alarm
- Key card access
- Single-room air conditioning for guest accommodation
Swiss Advantage King Room

The spacious double room features air conditioning, a mini-bar, as well as a private bathroom boasting a bath and a shower. The unit has 1 bed.

Max Occupancy: 2 (2 Adults)
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Refrigerator
- Desk
- Toilet
- Private bathroom
- Slippers
- Satellite channels
- Alarm clock
- Electric kettle
- Wardrobe or closet
- Coffee machine
- Linen
- Clothes rack
- Toilet paper
- Emergency cord in bathroom
- Bottle of water
- Trash cans
- Cots
- Shampoo
- Conditioner
- Shower cap
- Smoke alarm
- Key card access
- Single-room air conditioning for guest accommodation
Swiss Advantage Twin Room

The spacious double room offers air conditioning, a mini-bar, as well as a private bathroom featuring a bath and a shower. The unit offers 1 bed.

Max Occupancy: 2 (2 Adults)
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Refrigerator
- Desk
- Toilet
- Private bathroom
- Slippers
- Satellite channels
- Alarm clock
- Electric kettle
- Wardrobe or closet
- Coffee machine
- Linen
- Clothes rack
- Toilet paper
- Emergency cord in bathroom
- Bottle of water
- Trash cans
- Cots
- Shampoo
- Conditioner
- Shower cap
- Smoke alarm
- Key card access
- Single-room air conditioning for guest accommodation
Classic Twin Room

The spacious double room features air conditioning, a mini-bar, as well as a private bathroom boasting a bath and a shower. The unit has 1 bed.

Max Occupancy: 2 (2 Adults)
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Refrigerator
- Desk
- Toilet
- Private bathroom
- Slippers
- Satellite channels
- Alarm clock
- Electric kettle
- Wardrobe or closet
- Linen
- Clothes rack
- Toilet paper
- Emergency cord in bathroom
- Bottle of water
- Trash cans
- Cots
- Shampoo
- Conditioner
- Shower cap
- Smoke alarm
- Key card access
- Single-room air conditioning for guest accommodation
Premier Room - PKG

The spacious twin/double room provides air conditioning, a mini-bar, as well as a private bathroom featuring a bath and a shower. The twin/double room offers a wardrobe, a safe deposit box, an electric kettle, a carpeted floor and a flat-screen TV with satellite channels.

Max Occupancy: 2 (2 Adults)
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Refrigerator
- Desk
- Toilet
- Private bathroom
- Slippers
- Satellite channels
- Alarm clock
- Electric kettle
- Wardrobe or closet
- Linen
- Clothes rack
- Toilet paper
- Emergency cord in bathroom
- Bottle of water
- Trash cans
- Cots
- Shampoo
- Conditioner
- Shower cap
- Smoke alarm
- Key card access
- Single-room air conditioning for guest accommodation
Family Connecting Room - Free ice cream

The spacious twin/double room provides air conditioning, a mini-bar, as well as a private bathroom featuring a bath and a shower. The twin/double room features a wardrobe, a safe deposit box, an electric kettle, a sofa and a flat-screen TV with satellite channels. The unit offers 3 beds.

Max Occupancy: 4 (4 Adults)
- Minibar
- Shower
- Safety deposit box
- TV
- Air conditioning
- Hair dryer
- Bathrobe
- Refrigerator
- Desk
- Toilet
- Private bathroom
- Slippers
- Satellite channels
- Sofa
- Alarm clock
- Electric kettle
- Wardrobe or closet
- Clothes rack
- Toilet paper
- Emergency cord in bathroom
- Bottle of water
- Trash cans
- Cots
- Shampoo
- Conditioner
- Shower cap
- Smoke alarm
- Key card access
- Single-room air conditioning for guest accommodation
Family Room

Offering free toiletries and bathrobes, this family room includes a private bathroom with a bath, a shower and a hairdryer. The family room offers air conditioning, a mini-bar, a wardrobe, a safe deposit box, as well as a flat-screen TV with satellite channels.

Max Occupancy: 2 (2 Adults)
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Refrigerator
- Desk
- Toilet
- Private bathroom
- Slippers
- Satellite channels
- Sofa
- Alarm clock
- Electric kettle
- Wardrobe or closet
- Clothes rack
- Toilet paper
- Emergency cord in bathroom
- Bottle of water
- Trash cans
- Cots
- Shampoo
- Conditioner
- Shower cap
- Smoke alarm
- Key card access
- Single-room air conditioning for guest accommodation
Swiss Executive Twin Room

The spacious double room features air conditioning, a minibar, as well as a private bathroom boasting a bath and a shower. The double room provides executive lounge access, a coffee machine, a wardrobe, a safe deposit box and a flat-screen TV with satellite channels. The unit has 1 bed.

Max Occupancy: 2 (2 Adults)
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Refrigerator
- Desk
- Toilet
- Private bathroom
- Slippers
- Satellite channels
- Alarm clock
- Electric kettle
- Executive lounge access
- Wardrobe or closet
- Coffee machine
- Linen
- Clothes rack
- Toilet paper
- Emergency cord in bathroom
- Bottle of water
- Trash cans
- Cots
- Shampoo
- Conditioner
- Shower cap
- Smoke alarm
- Key card access
- Single-room air conditioning for guest accommodation
Classic King Room

The spacious double room features air conditioning, a mini-bar, as well as a private bathroom boasting a bath and a shower. The double room offers a wardrobe, a safe deposit box, an electric kettle, a carpeted floor, as well as a flat-screen TV with satellite channels. The unit has 1 bed.

Max Occupancy: 2 (2 Adults)
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Refrigerator
- Desk
- Toilet
- Private bathroom
- Slippers
- Satellite channels
- Alarm clock
- Electric kettle
- Wardrobe or closet
- Linen
- Clothes rack
- Toilet paper
- Emergency cord in bathroom
- Bottle of water
- Trash cans
- Cots
- Shampoo
- Conditioner
- Shower cap
- Smoke alarm
- Key card access
- Single-room air conditioning for guest accommodation

Guest Reviews

Marisa (10/5): - Instalaciones, atención del personal Habitación muy cómoda y amplia El baño muy cómodo con buenos productos de aseo personal La cama King súper cómoda al igual que los colchones. El servicio de almohadas muy bueno. Gracias por hacer que hayamos pasado una estancia inolvidable
YUE (8/5): -
natalia (10/5): Todo muy bien - Todo OK aunque ha bajado calidad vs otras veces Calidad del desayuno antes era mucho mejor
espinaryo (10/5): -
Yi-Ping (10/5): -
Peter (9/5): -
Ola (7/5): - The location is perfect
Peter (10/5): -
marjolijn (10/5): -
Martin (9/5): -
Mohamed Adel (9/5): -
Diederick (5/5): Locatie top, hotel zelf niet echt - De locatie is geweldig, in een gezellige straat vol eetgelegenheden en om de hoek bij Line 2. Er zit een hele vervelende tick in de kamers. Ondanks geswitched om 01:00 snachts van kamer en 6 verdiepingen hoger hetzelfde geluid in de nacht. Als je erop gaat letten doe je geen oog dicht. Het ontbijt was redelijk maar niet heel speciaal.
Amelie (8/5): Excellent hôtel pour visiter Shanghai - - emplacement proche du métro (moins de 5 min à pied) sur la ligne menant à l’aéroport - chambre confortable Rien
Fariba (9/5): -
Konstantinos (9/5): Great choice for a working holiday. - Spacious room, convenient location, good value, decent breakfast. The room had a smell when I checked in, a bit stale or perhaps cig smoke (although it was supposed to be a non-smoking room). It wasn't too bad, but still strong enough to notice. That's why I gave the room a less than perfect cleanliness score. The view out the window was disappointing, a big yard of chillers and fans.
Esther Doris (8/5): I stayed only one night and it was very pleasant. - Good location. Easy to take the metro to the airport. Some mold in the bathroom
Liangzi (10/5): -
Alexandra (9/5): Brilliant location and big, comfortable rooms. - Big, comfortable rooms. Breakfast had a huge array of choice. The reception staff were very helpful in changing our room from twin beds to double bed and moving us on to the same floor as our daughters. The location is amazing - within easy reach of all the places of interest. The pool and spa facilities are nice but you have to wear a swimming hat, and males and females are separate.
Lorena Giraldo Sánchez (8/5): -
Lorena Giraldo Sánchez (10/5): -
Assan (10/5): -
murat (8/5): -
Lola (8/5): Okay - Location. Lots of bicycles and motorcycles parked on the street making it very narrow to walk especially at night due to poor lighting. The lobby is very big but no chair for guest to sit to wait for ride or check-in. The Hotel is hard to see from side street due to overgrown trees.
J (10/5): -
Kelly (9/5): -
Marcel (9/5): Super choice for Shanghai downtown - Clean and tidy Nothing
Daljeet (9/5): -
jiatong (5/5): -
camillerose (9/5): - Room was spacious and well-stocked, clean and comfortable. We enjoyed the spa/pool facilities though good to know that the spa and sauna are split genders. Really ideal location too
Felice (8/5): -
Knight168 (6/5): Convenient location but service can be better - The hotel is surrounded by malls (both mid and high end) and eateries, plus the subway station exit is just a minute walk from the hotel and it is connected to 3 subway lines - super convenient! Room size was fine for 2 guests, the bathroom size is spacious and comes with a bathtub. Complimentary bottled water provided but do note that guests need to request for amenities (the hotel's sustainability initiative). An area of improvement would be the service - Shanghainese are not the most friendly people but I was not expecting the same from those in the hospitality industry, particularly a Swissôtel. I went to the front desk to ask which drop-off point to select on didi, the front desk personnel frowned and told me to ask her colleague at the concierge. Went to the concierge and the staff told me to just key in the address of the location (basically not answering my question at all). And the doormen, no greeting of guest, no helping to open car door and no help with luggage - not sure what's their job purpose. One last thing, the room was not cleaned thoroughly - clumps of dust can be seen.
Petra (9/5): - Spacious, clean and very nice rooms. Breakfast provides a lot of choice and is of very good quality. Great location - only a few minutes walk to Jing'an temple the metro and West Nanjing road. It is rather noisy at breakfast, the breakfast room is big and not well isolated, and the chairs scratch on the floor. Some employees did not understand nor speak English well which made it difficult to communicate.
Silvia (9/5): TOP LOCATION AND GOOD REST - UBICACIÓN TOP y el resto muy bien calidad/precio
ching ming (7/5): - The location and the room was clean The room is a bit outdated. But not bad
Daniel (8/5): -
Yuk Lam (9/5): -
Ming (9/5): -
Anna (8/5): - Breakfast has a good variety (if you arrive early enough), in the swimming pool they give you the swimming cap (in other hotels in China they sell it). Location is convenient, entrance to the metro is just steps away There was a difficulty in communication, trying to ask for an extra bed since we booked a room for 3 people. We received different answers (different prices, hotel was full, no extra beds), but at the end the problem was solved for some extra fee.
Andreas (5/5): Leider nicht mehr so gut wie letztes und vorletztes Jahr, - Gute verkehrsgünstige Lage. Insgesamt routiniert funktionierendes Haus. Service unpersönlich mechanisch, aber recht effizient. Das Haus ist in die Jahre gekommen und sollte gründlich gereinigt und renoviert werden. In vielen Bereichen ist nur oberflächlich geputzt. Schon am Eingang unten an der Drehtür drehten sich täglich die dicken Staubfusseln mit. An der Decke des Swimmingpools sind große schwarze Schimmelflecke. Das Mobiliar der Zimmer ist teilweise überaltert.
Hanyu (8/5): Good option to stay in Shanghai - Friendly staff, great location Old equipments and no toothbrushes & toothpaste for the first 2 nights until we requested them. But overall we had almost everything we needed.
Kim (10/5): -
Pauline (10/5): Un séjour très agréable dans un hôtel très confortable et parfaitement bien situé. - L’efficacité du personnel et le confort de la chambre. Rien. Tout était parfait.
Maria Paz (8/5): Lindo - Hola! Me gusto mucho el hotel, la estética y modernidad. Muy ruidoso, temprano en la mañana siempre habia ruidos que se escuchaban desde el pasillo y también en una oporunidad desde el cuarto de arriba.
Anna (7/5): -
Sharp (9/5): -
Nancy(Xu) (8/5): -
TAI YA (9/5): -
Alexandre (9/5): 👍🏻👍🏻👍🏻👍🏻 - La propreté, la grandeur, des chambres, les restaurants, le petit déjeuner, les voituriers tout était très bien. Le seul bémol, c’est que l’hôtel n’accepte pas les animaux de compagnie et ça c’est bien dommage. Le manque d’animaux de compagnie L’attente à la réception
Yan (9/5): Stay there 10 years ago, hopefully mold can be removed/cleaned . Very uncomfortable to see those - Most valuable hotel, best location Noticed mold showing in the edges of the sink table
Emily (8/5): - Breakfast, concierge Cheap deodorant smell in lobby Smoke smell in room
承五 (8/5): -
Jonas (9/5): -
Thibaud (10/5): - Everything went great
Anthony (8/5): -
Guillaume (9/5): -
Pauline (7/5): Bon rapport qualité /prix à Shanghaï - chambres confortables et spacieuses hotel très bien situé Petit déjeuner moins fourni qu'avant : les choix pour les plats continentaux sont moins nombreux, il n'y a a plus de pancakes ou de gaufres comme avant qualité un peu en baisse déco vieillissante
Hannes (8/5): -
Hannes (8/5): -
Claude (8/5): Nice well located hotel, probably good for a short trip - The location of the hotel, the room was rather comfortable The staff was not very efficient and proactive. Not always service oriented, smiling or friendly.
Helena (10/5): -
Alexia (10/5): Parfait - Super bien situé, propre, chambres grandes (on m’a en plus surclassée). Personnel serviable. Rien
jolene cheng (9/5): 愉快 - 空調安靜、床上用品舒適、空間寬敞大堂香水味太濃重，有過敏的客人非常痛苦
Athol (9/5): -
Hein Loon Melvin (10/5): -
Wladimir (8/5): -
Christian (9/5): -
Simon (7/5): - Hotel ist etwas in die Jahre gekommen. Poolbereich trostlos, Spa-Treatments jedoch gut.
Gry Anna (8/5): Super Nice - Location, rooms The pool area needs to be refurbished
Xiaosu (8/5): -
Almas (1/5): - Отель довольно опрятный. В номерах чисто. Все необходимое имеется за исключением одноразовых принадлежностей. Сотрудники ресепшена ничего не объясняют. Списали средства больше заранее заявленных за номер. Два дня пытался разобраться, даже прибегал к переводчику на китайский, толку ноль. Только при смене персонала на ресепшене, объяснили, что удержали депозит. Хотя слово депозит и на английском Deposit. Хоть один бы сказал об этом. Больше было похоже, что просто хотели кинуть. Были с коллегой, бронировали и заселялись в одинаковые номера, но сумма списания у него была выше, но никто так и не смог объяснить почему. Ужасное отношение, прикидываются что ничего не понимают. Напечатанный текст на английском также отказываются понимать, показывают, что ничего не поняли.
stephane (10/5): -
Mainur (8/5): -
Mainur (8/5): Please advise when you will send/return the deposit . Thank you - Yes everything was good
Selahiddin (7/5): -
Selahiddin (7/5): -
Mandy (9/5): -
Hitomi (8/5): - 朝食美味しかったです。
SONIA (8/5): -
Kevin (9/5): Very enjoyable lovely staff -
Kevin (9/5): Very enjoyable and lovely staff -
Xiaosu (9/5): -
Heinz (10/5): - staff was very helpful!! especially Mr. Andy Xu
Federico (8/5): -
Hein Loon Melvin (10/5): - Great hotel, clean and comfortable room. Location was great, restaurants within walking distance. Train station is just next to the hotel. Most importantly, front desk and housekeeping staff were fantastic. nothing
Yu Hei (10/5): - 位置非常方便
Nicolai85 (10/5): -
Joanne (6/5): If they improve the staff service level, I would stay here again for the location. - Location location location - the Jing’an CP (crystal plus) mall was top notch in terms of retail, F&B mix and toilet cleanliness! First impression at the check in front desk was bad. All 3 staff did not wear any smile and the trainee staff who processed our check in was just as glum on top of addressing our few questions impatiently.
Henry (7/5): A little tired, but great location. - The best thing about the hotel was the location in the jing'an district. The hotel was placed close to shops, restaurants, and other facilities around the area. The hotel was also within walking distance of the nightlife areas of Changle and Julu roads which was a real plus. The hotel is abit tired and could do with a decent makeover. Other than that there wasn't too much to complain about, but compared to some other 4-5 star hotels that we stayed at during our time in China, i'd say this hotel was the most underwhelming.
Sandro (10/5): Excelente ubicación y servicio - Instalaciones Nada
Beatrice (8/5): -
Byron (10/5): - Very nice spacious room. Clean, great bathroom. The breakfast was good enough but I expected more variety
Tzu Hsu (8/5): -
Olivier (10/5): -
IHSIU (8/5): -
Peiyang (8/5): - The location is great. Close to the Jing’an subway station. The Guest department is very friendly. The amenities are very basic.
Roberto (10/5): - La struttura ha soddisfatto le nostre esigenze
David (7/5): -
Verwilst (9/5): -
Tan (7/5): - Big rooms Smell of Smoke
Jeannette (6/5): - Location Toilet got smell and is crammed. Bed is too soft