The Voyage Hotel Paddington

Location: 13-17 Norfolk Square, London, gb

Star Rating: 3 Stars

Property Type: Hotels

About this Property

Important Information

Policies

Check-in: 04:00 PM - 12:00 AM

Check-out: 11:00 AM

Amenities & Facilities

• Non-smoking rooms
• Air conditioning
• Non-smoking throughout
• Staff adhere to local safety protocols
• Guest rooms disinfected between stays
• Cleaning standards that are effective against Coronavirus
• Physical distancing rules followed
• Hand sanitizer in guest room and key areas
• Cashless payment available
• Sanitized tableware & silverware
• Contactless check-in/check-out
• Invoice provided
• Guests can opt-out any cleaning services during stay
• Shared stationery like menus, pens are removed
• Guest room sealed after cleaning
• Property cleaned by professional cleaning companies
• Physical distancing in dining areas
• Screens / Barriers between staff and guests for safety
• Free wired internet
• Internet access

Rooms Available

• Small Single Room

  The unit offers 1 bed.

  Max Occupancy: 1 (1 Adults)

• Lower Level Standard Double Room

  The unit has 1 bed.

  Max Occupancy: 2 (2 Adults)

• Double Room

  The unit offers 1 bed.

  Max Occupancy: 2 (2 Adults)

• Superior Double Room

  The unit offers 1 bed.

  Max Occupancy: 2 (2 Adults)

• Superior King Room

  The unit offers 1 bed.

  Max Occupancy: 2 (2 Adults)

• Single Room

  The unit has 1 bed.

  Max Occupancy: 1 (1 Adults)

• Small Double Room

  The unit has 1 bed.

  Max Occupancy: 2 (2 Adults)

• Queen Room

  This air-conditioned double room includes a flat-screen TV with cable channels and a private bathroom. The unit offers 1 bed.

  Max Occupancy: 2 (2 Adults)

  • TV
  • Air conditioning
  • Hair dryer
  • Desk
  • Toilet
  • Private bathroom
  • Heating
  • Wardrobe or closet
  • Linen
  • Clothes rack
  • Toilet paper
  • Trash cans
  • Shampoo
  • Conditioner
  • Body soap
  • Hypoallergenic pillow
  • Smoke alarm

• Standard Queen Room

  This air-conditioned double room is comprised of a flat-screen TV with cable channels and a private bathroom. The unit has 1 bed.

  Max Occupancy: 2 (2 Adults)

  • TV
  • Air conditioning
  • Hair dryer
  • Toilet
  • Private bathroom
  • Heating
  • Wardrobe or closet
  • Linen
  • Upper floors accessible by stairs only
  • Clothes rack
  • Toilet paper
  • Trash cans
  • Shampoo
  • Conditioner
  • Body soap
  • Hypoallergenic pillow
  • Smoke alarm

• Small Double Room

  This air-conditioned double room includes a flat-screen TV with cable channels and a private bathroom. The unit offers 1 bed.

  Max Occupancy: 2 (2 Adults)

  • TV
  • Air conditioning
  • Hair dryer
  • Toilet
  • Private bathroom
  • Heating
  • Wardrobe or closet
  • Linen
  • Upper floors accessible by stairs only
  • Clothes rack
  • Toilet paper
  • Trash cans
  • Shampoo
  • Conditioner
  • Body soap
  • Hypoallergenic pillow
  • Smoke alarm

• Superior Queen Room

  This air-conditioned double room is comprised of a flat-screen TV with cable channels and a private bathroom. The unit has 1 bed.

  Max Occupancy: 2 (2 Adults)

  • TV
  • Air conditioning
  • Hair dryer
  • Desk
  • Toilet
  • Private bathroom
  • Heating
  • Wardrobe or closet
  • Linen
  • Upper floors accessible by stairs only
  • Clothes rack
  • Toilet paper
  • Trash cans
  • Shampoo
  • Conditioner
  • Body soap
  • Hypoallergenic pillow
  • Smoke alarm

• Superior King Room

  This air-conditioned double room includes a flat-screen TV with cable channels and a private bathroom. The unit offers 1 bed.

  Max Occupancy: 2 (2 Adults)

  • TV
  • Air conditioning
  • Hair dryer
  • Desk
  • Toilet
  • Private bathroom
  • Heating
  • Wardrobe or closet
  • Linen
  • Clothes rack
  • Toilet paper
  • Trash cans
  • Shampoo
  • Conditioner
  • Body soap
  • Hypoallergenic pillow
  • Smoke alarm

• Single Room

  This air-conditioned single room includes a flat-screen TV with cable channels and a private bathroom. The unit offers 1 bed.

  Max Occupancy: 1 (1 Adults)

  • TV
  • Air conditioning
  • Hair dryer
  • Toilet
  • Private bathroom
  • Heating
  • Wardrobe or closet
  • Linen
  • Clothes rack
  • Toilet paper
  • Trash cans
  • Shampoo
  • Conditioner
  • Body soap
  • Hypoallergenic pillow
  • Smoke alarm

Guest Reviews

• Adel (10/5): Great stay, very clean, modern and great location near the station and many retials. - I did not take breakfast package higher floors need to use stairs
• francesca (7/5): - Mi è piaciuta la posizione, affianco alla staIone Paddington
• Karen (2/5): Poor treatment of a guest. - Location is really good. The Voyage is not a hotel, in my opinion. It is a short stay room establishment. There are minimal facilities, no dining room, no cooking facilities, just a bed and bathroom, and very cramped. I didn't even have a working TV. I reported this to the staff, but it was not fixed, so my 3 night stay was very quiet and disappointing. I asked to change rooms for the following two nights, but it was fully booked. I was not offered compensation by way of a partial refund or a meal voucher. In my opinion, the Voyage rooming establishment is only 2 stars.
• Nasir (4/5): Tiny Rooms - The location is so closely to Penddington station and to Hyde park The room was so tiny that let you struggle with luggage’s and feel so compacted I terms of space. Sometimes, the receptionist weren’t attended at all the time. Some of the rooms weren’t serviced by the elevator that requires you to use narrow stairs.
• Kirsty (8/5): -
• Marina Demetriou (8/5): Nice experience - The area is lovely, lots of cafes and restaurants, train station is very near, a lot of facilities. The room was kind of small
• Marika (8/5): - Prostředí hotelu,blízko obchody,restaurace. Každý den úklid pokoje. Malé pokoje, nemožnost otevřít si okno.
• Claire (9/5): Excellent! - Reception staff were very helpful and room was exceptionally clean
• Tyheisha (10/5): Nice friendly staff would stay again :) - Clean and modern
• Anna (8/5): -
• Emel (8/5): Severek kaldık, odanın alt katta olması dışında bizi şaşırtmadı - tesisin yeri/konumu güzeldi alt kattan oda verilmesini sevmedim. Onun dışında oda gayet iyiydi
• Martin (7/5): -
• Lilou (10/5): - Hôtel très bien situé, avec le métro à 3 minutes à pied et plusieurs lignes disponibles, idéal pour se déplacer facilement. La chambre est spacieuse et la literie très confortable. Le personnel propose également une consigne à bagages avant le check-in et après le check-out, ce qui permet de profiter de sa journée l’esprit tranquille avant de reprendre le train ou l’avion. Je recommande !
• VIRIDIANA DEYANIRA (10/5): - La atencion por el personal, la ubicación, la limpieza, realmente es grandioso Todo me gusto
• ivette (7/5): Bien pero muy muy mejorable - La ubicación y el personal Es muy muy pequeño, reservamos 3 habitaciones porque eramos 3 parejas y cada habitación diferente, pagas lo mismo y algunos teniamos habitaciones mejores y mas grandes, la moqueta estaba muy sucia y picaba.
• Hampel (4/5): -
• Κωνσταντίνα (7/5): ικανοποιητική - η τοποθεσία δεν είχε ασανσέρ, οι σκάλες ήταν πολύ στενές και με δυσκολία ανεβάσαμε βαλίτσες και μέναμε στον 4ο όροφο, το δωμάτιο ήταν τόσο μικρό που δεν μπορούσες να άνοιξες τη βαλίτσα σου με τίποτα, είχε μηδενικό χώρο και είχε μόνο ένα κρεβάτι, ξυπνήσαμε κάποια πρωινά από ήχους τρυπανιού
• Bassi (8/5): -
• Mark (10/5): - Your staff were amazing. I'm very helpful. The staff were amazing I liked everything about the hotel
• Janet (9/5): Comfortable, clean room. - Location, very close to Paddington Station.
• Tanisha (6/5): Lovely hotel although when I went to drop my suitcase off as I arrived in London way before check in , I was told my roo - Great location and very modern Staff was lovely Late check in time Stains on the carpet in the room The bed was rock hard don’t get much sleep
• Rémy (7/5): -
• Stefan (7/5): Okidok - Lage ist top Sehr kleine Zimmer——
• Courtney (5/5): Good for a place to sleep but wouldn’t recommend - Convenient location, very close to Paddington station so easy access to the underground. Mini fridge in room was helpful and accompanied by a coffee machine. Decent AC in room. Loose stair bannister, small lift. Door to room was hard to open and basic hosting (showing guests to their room) was lacking. Gap between sink basin and faucet and cracked shower basin.
• Gabriel (6/5): -
• James (8/5): -
• Stephanie (10/5): The perfect location and a very nice hotel next to bus stops and tube/train station and a very good gluten fre cafe - Literally the perfect location I cannot stress that enough there was so much to do and all in walking distance It was very small for 2 people but it wasn’t impossible to share a room
• Kelli (8/5): -
• Francesco (10/5): -
• Mengyu (7/5): - Very good location.
• V. Kozhanova (3/5): Extremely expensive for what they offer. - Staff Everything except the staff and location; expensive, uncomfortable, elevator just until the second floor, dirty. Definitely avoidable.
• Matteo (9/5): - la posizione la moquette
• Paige (10/5): Amazing - The staff very accommodating to me as I just had surgery and helped me with everything, extra pillows and everything Rooms a little small
• Koksal (7/5): - Temiz Asansör yok
• Michael (8/5): -
• colin (1/5): Uncomfortable , would never stay here again - Cold room radiator was hidden behind a curtain! Very small room
• Vasileios (9/5): Very pleasant stay, would visit again when in London. Thanks for everything! - The location of the hotel was great, since Norfolk Square is a nice place to walk around or just sit and have a snack. The hotel was new and very clean, with a nice bathroom, the staff very helpful, communication throughout was easy, TV has access to many channels/movies, etc. Overall a very nice experience. The room had limited space, but the bathroom was very comfortable and quite spacey, so that was very nice and more than made up for the limited space in the room.
• James (7/5): - Rooms were very small
• Julia (2/5): - Duschen fungerade knappt och luktade riktigt unket. Sedan pajade ACn så vi fick sova i ett supervarmt rum.. Flera olika personer i receptionen lovade att kontakta managern och att vi skulle få byta rum. Efter ett dygn fick vi äntligen byta till ett rum med fungerande AC och fick 50pund tillbaka.
• Roberta (4/5): Buona posizione ma non lo risceglierei - Posizione Stanza, molto angusta, con moquette e sporca. Hanno dovuto anche cambiarcela perché era rotto il lavandino.
• Lizbeth Aneli (9/5): -
• Stephanie (3/5): Disappointing, not as described. - Location, close to Paddington Station. Also pretty clean. Room not as described. Extremely tiny compared to the pictures. I would actually call this false advertisement/fraud, as it wasn’t even close to the advertised pictures. Lift didn’t work, and this wasn’t communicated before the stay (or when booking). Stairs were very steep and not very wide, which made it difficult to get up to the third floor where my room was. If I had been elderly or had trouble walking, I would have been even more annoyed. AC did work, but it kept making weird noises, so it kept me up continually through the night. Also the doors slam so loud, so when my neighbours closed their door, it shook my room and woke me up. Also my room wasn’t cleaned, which was disappointing. It’s fine if this was policy, but again this should have been communicated.
• Helen (8/5): - Location Very small bathroom
• Matt (5/5): -
• Sjuul (7/5): -
• corna (8/5): Sioddisfacente - .scarsa Nulla
• Laura (9/5): - POSIZIONE SUPERLATIVA, palazzo d'epoca delizioso, stanza piccola ma funzionale!
• Jaime (10/5): Clean and secure. Very convenient for a solo traveller or a couple! - Location was excellent, handy to Paddington Station, restaurants and parks! Staff were really kind and helpful. I liked everything!
• David (7/5): -
• roberta (9/5): - Personale gentilissimo, pulizia perfetta, posizione eccellente. La stanza dove abbiamo alloggiato era piccolina ma perfetta solo per tornare a dormire.
• SOKAIRYK (7/5): - The location It was e very very small room No safety box Τhere was coffee machine but no place / switch to connect
• Lucy (7/5): - Great location Access to rooms lots of narrow windy steps to room
• Thelma Ósk (7/5): very kozy and clean - pretty nothing really
• claudia regina (5/5): Se estiver sozinho e o quarto for somente para dormir e sem mais expectativas vale a pena pela facilidade da estação - Localização : o hotel fica a 150 passos da estação Paddington que tem opção trem , metrô , aeroporto … facilita muito ! 10 min de caminhada até o Hyde park O primeiro quarto que me deram era no sub solo tremia ao passar metrô, estava sem wi fi e o ar condicionado não funcionou .. estava disposta a trocar de hotel e a recepção me trocou para o quarto andar que tinha wi fi e ar funcionando , mas o quarto acomodava 1 pessoa somente , como estava com mais 1 pessoa ficou desconfortável ( MUITO pequeno ). … para ter ideia a cama de casal ficava encontrada na parede , então quem dormia no canto tinha que pular a outra pessoa . O hotel tem recepção pequena e não tem área de café da manhã .
• Diogo (7/5): Great location, very clean and modern. Ideal for single travelers or a work trip. - Great location, modern and very clean and comfortable. Although well equipped, modern and clean, rooms were quite small. Ideal for one, but a bit packed for a couple. Also there was no wifi available for the duration of our stay. Staff was not very warm and welcome.
• Daniela (6/5): -
• Høysæter (8/5): Tungt å bære opp koffertene - Beliggenhet og renhold Trappene
• Paula (6/5): - Lage top, sauber, nettes Personal. Rauchmelder hat zwei Nächte durchgepiepst und Strom ist für 12 Stunden ausgefallen. Rauchmelder hat zwei Nächte durchgepiepst und Strom ist für 12 Stunden ausgefallen.
• FRANCESCO (9/5): Ottimo soggiorno! Hotel in posizione strategica, stazione vicinissima, zona molto carina e accogliente. Eravamo mamma e - Posizione ottima, stanza piccola ma pulita per pochi gg e senza pretese è ottimo! Terzo piano senza ascensore…ti adatti!
• Luke (4/5): The room is fine if you're in a bind, but not an enjoyable experience, with apathetic staff. - Location is right by Paddington station. Bed is comfortable enough. Room has (temperamental) air conditioning. Shower had great temperature and water pressure. It was cheap on short notice. The staff were not helpful, I saw multiple other visitors with complaints and disatisfaction with their apathy. There was no WiFi, and most of the rooms don't get signal. Climate control unit got stuck on my second night, stuck heating at 23 degrees when it was already a warm day. The QR code provided for instructions just leads to a private google document so provides absolutely no help. There was a fire alarm with a dead battery or similar which was beeping from 10pm through til the next morning. Elevators only go half way up the building, and was hands-down the most rickety and unsafe feeling elevator I have ever used. The hotel is in an old building with wonky stairs - very unideal for carrying luggage up multiple floors. Walls are paper thin, spent my nights listening to nearby residents' conversations and TVs. Privacy is not respected - despite leaving the privacy notice on the door and opting out of room service, staff had been into my room while I was away during the day, moving some of my personal belongings to do an unwanted job.
• Micky (8/5): -
• Claudia (10/5): Excelente - Yo valoro mucho la limpieza, el silencio y la ubicación . Y en este sentido el alojamiento cumplía todos mis requisitos. La cama muy cómoda, las sábanas de muy buena calidad. Además tenía detalles extra que también valoro, un pequeño frigo bar, cafetera, tetera y agua en la habitación. Y también cuenta con plancha, tabla de planchar y secador. Para mí una experiencia muy recomendable. Repetiría.
• Stella (7/5): Smidigt och bekvämt. - Läget var toppen, lätt att ta sig runt och nära till tågstationen. Rummet var fräscht och lokalen var trevlig. Badrummet luktade ganska mycket de första dagarna, och Wi-Fi låg nere under hela vår vistelse, vilket vi inte blev informerade om innan.
• Maria (4/5): Sewage smell. - Location No WiFi ( it wasn't working technically issues I was told) The sewage smell coming from the toilets and taps. Staff lack of knowledge.
• Michelle (2/5): Very tiny but good value - It is very convenient with a train station and lots of food Don’t has WiFi for most of our stay because it was down bed is uncomfortable
• Deedie (10/5): Lovely place, excellent location, - Did not have it.
• Tchaikowisky (9/5): - Localização. Não tem wi-fi.
• Lisa (1/5): -
• Kate (8/5): Clean, fantastic location. - Newly decorated and very clean Super comfy beds and pillows Lovely free toiletries, coffee machine and fridge Some quirks like not enough shower pressure or the kettle lead being long enough to reach two sockets. Had to be moved next to bed to use. The wi fi was broken which was inconvenient in being able to work
• lalybeat (10/5): Super consigliato -
• Ines (8/5): -
• Yasagul (9/5): - L'emplacement est idéal La literie était trop dure
• Matusz (10/5): -
• Cristiano (8/5): - La pulizia e la posizione comodissima
• Tania (9/5): -
• Guest (5/5): -
• Harriet (9/5): Good location and comfy - Good location
• Krzysztof (10/5): Couldn’t expect more, highly recommended. - Great location, clean room, friendly and helpful staff. The luggage storage was very handy too
• Laure_prdr (8/5): Chambre moderne à Paddington - Emplacement parfait, à deux pas des stations de Paddington dans un quartier très sympa. Chambre joliment décoré - petite mais avec le nécessaire pour un weekend Pas de wifi disponible pendant le séjour On entendait les passant tard le soir - peu isolé
• Alice (9/5): -
• Aina (6/5): My stay was pleasant after my room was changed. - Very close to Paddington Train Station. Easy to walk to Oxford Street and environ. No lift to my 3/4th floor room. The signage needs to be fixed. Also, had an issue with the first room was given. The bathroom odor needs to be fixed.
• Rosie (7/5): -
• Rhonda (10/5): -
• Hanna (10/5): -
• Denise (8/5): Despite poor room design , the shower was good and the bed comfortable and the staff were friendly. - Newly decorated and beautifully clean Kettle provided had too short an electric lead to plug in any useable socket ! Clothes hanging space could not be used because all the coffee/tea facilities were stored directly underneath and had no other surface to put them on.
• Lisa (9/5): -
• RoxyCheri (8/5): - The location was great and the staff were friendly. For a short stay it's perfectly adequate and comfortable. Rooms are small but sufficient for a short stay, things didn't quite work well such as the doors are quite tricky to open, kettle leaked, fridge wasn't working at all.
• Alessandro (7/5): -
• Kerry (8/5): Comfortable - Comfortable room, great location Room very small
• Catarina (9/5): -
• Julien Maltrait (9/5): -
• Edvin (10/5): -
• Doriane (7/5): -
• Iliana (9/5): Simple, rapide et efficace. - Propre et proche du métro. Les chambres sont assez petite.
• Gabriella (10/5): -
• Gabriella (10/5): -
• ANNA MARIA (10/5): Maravillosa estancia - Los recepcionistas y el equipo en general, súper bien. La habitación G05, amplia, limpia y con un ventana que da a la calle. Zona muy tranquila y a solo dos minutos andando de la estación de Paddington y de paradas de bus. La cama es muy cómoda y extra grande. El baño un pelín pequeño, pero se veía nuevo, quizá reformado hace poco. Lo recomiendo y volvería. La poca presión de agua en la ducha, por comentar algo.
• Nadine (9/5): Welcoming, clean & fit for what we needed. - The property was clean, close to Paddington Station and other buildings/restaurant’s. The toilet/shower was very small. Not much room for movement at all. Wouldn’t recommend if you dislike confined spaces. The same applies to the lift space.
• Emilie (6/5): - Lage WLAN hat nicht funktioniert. Fatal um zu Arbeiten. Anstatt einen kleinen Tisch mit Stuhl, stand do ein Waschbecken?
• Viktoria (7/5): -

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