Jen Hong Kong by Shangri-La
Location: 508 Queen's Road West, Hong Kong, hk
Star Rating: 4 Stars
Property Type: Hotels
About this Property
Luxurious Accommodation with Breathtaking Views
Rooftop Pool and Fully-Equipped Gym
Indulge in a 16-metre rooftop pool offering stunning vistas of Victoria Harbour and a modern gym to keep up with your fitness routine.
Café Malacca - A Culinary Delight
Savor the flavors of Malaysian and Singaporean street-style cuisine at Café Malacca, a Bib Gourmand restaurant listed in the Michelin Guide 2014.
Book your stay at JEN Hong Kong by Shangri-La today to experience elegance, convenience, and exceptional service.
Important Information
Policies
Check-in: 02:00 PM - 11:30 PM
Check-out: 12:00 PM
Amenities & Facilities
- Fitness facilities (surcharge)
- Parking
- Non-smoking rooms
- Air conditioning
- Swimming pool
- Restaurant
- Room service
- Family rooms
- Lift / Elevator
- Luggage storage
- Express check-in/check-out
- Safety deposit box
- Fax/photocopying
- Facilities for disabled guests
- Currency exchange
- Non-smoking throughout
- Concierge service
- Emergency cord in bathroom
- Staff adhere to local safety protocols
- Physical distancing rules followed
- Hand sanitizer in guest room and key areas
- Fire extinguishers
- First aid kit available
- Sanitized tableware & silverware
- Contactless check-in/check-out
- Guests can opt-out any cleaning services during stay
- Smoke alarms
- Property cleaned by professional cleaning companies
- Physical distancing in dining areas
- CCTV outside property
- Process in place to check health of guests
- 24-hour security
- Security alarm
- Supervised childcare/activities
- Television in common areas
- Front desk (limited hours)
- Express check-in
- Free wired internet
- Access to nearby outdoor pool
- Self parking (surcharge)
- Fitness facilities (surcharge)
- Internet access
- Reception hall
- Exercise/lap pool
- Swimming nearby
- Bulk dispenser for toiletries
Rooms Available
-
Cityscape - King Bed
This double room offers a pool with a view. Providing free toiletries and bathrobes, this double room includes a private bathroom with a walk-in shower, a hairdryer and slippers. The air-conditioned double room provides a flat-screen TV with cable channels, a wardrobe, a safe deposit box, an electric kettle as well as city views. The unit offers 1 bed.
Max Occupancy: 2 (2 Adults)
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Refrigerator
- Desk
- DVD player
- Toilet
- Private bathroom
- Slippers
- Hardwood or parquet floors
- Alarm clock
- Electric kettle
- Wardrobe or closet
- Linen
- Upper floors accessible by elevator
- Clothes rack
- Toilet paper
- Rooftop pool
- Infinity pool
- Pool towels
- Trash cans
- Cots
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Pajamas
- Socket near the bed
- Accessible by lift
- Smoke alarm
- Key card access
-
Superior Queen Room with City View
This double room's standout feature is the pool with a view. Offering free toiletries and bathrobes, this double room includes a private bathroom with a walk-in shower, a hairdryer and slippers. The air-conditioned double room offers a flat-screen TV with cable channels, a wardrobe, a safe deposit box, an electric kettle as well as city views. The unit offers 1 bed.
Max Occupancy: 2 (2 Adults)
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Radio
- Refrigerator
- Desk
- Seating Area
- DVD player
- Toilet
- Private bathroom
- Slippers
- Interconnected room(s) available
- Hardwood or parquet floors
- Alarm clock
- Electric kettle
- Wardrobe or closet
- Linen
- Upper floors accessible by elevator
- Clothes rack
- Toilet paper
- Rooftop pool
- Infinity pool
- Pool towels
- Trash cans
- Cots
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Pajamas
- Socket near the bed
- Accessible by lift
- Smoke alarm
- Key card access
-
Harbourscape - King Bed
Guests will have a special experience as the double room offers a pool with a view. Providing free toiletries and bathrobes, this double room includes a private bathroom with a walk-in shower, a hairdryer and slippers. The air-conditioned double room provides a flat-screen TV with cable channels, a wardrobe, a safe deposit box, an electric kettle as well as sea views. The unit offers 1 bed.
Max Occupancy: 2 (2 Adults)
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Refrigerator
- Desk
- DVD player
- Toilet
- Private bathroom
- Slippers
- Interconnected room(s) available
- Hardwood or parquet floors
- Alarm clock
- Electric kettle
- Wardrobe or closet
- Linen
- Upper floors accessible by elevator
- Clothes rack
- Toilet paper
- Rooftop pool
- Infinity pool
- Pool towels
- Trash cans
- Cots
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Pajamas
- Socket near the bed
- Accessible by lift
- Smoke alarm
- Key card access
-
Harbourscape - Twin Bed
This twin room features a pool with a view. Featuring free toiletries and bathrobes, this twin room includes a private bathroom with a walk-in shower, a hairdryer and slippers. The air-conditioned twin room features a flat-screen TV with cable channels, a wardrobe, a safe deposit box, an electric kettle as well as sea views. The unit has 2 beds.
Max Occupancy: 2 (2 Adults)
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Refrigerator
- Desk
- DVD player
- Toilet
- Private bathroom
- Slippers
- Interconnected room(s) available
- Hardwood or parquet floors
- Alarm clock
- Electric kettle
- Wardrobe or closet
- Linen
- Upper floors accessible by elevator
- Clothes rack
- Toilet paper
- Rooftop pool
- Infinity pool
- Pool towels
- Trash cans
- Cots
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Pajamas
- Socket near the bed
- Accessible by lift
- Smoke alarm
- Key card access
-
Harbour Club - King Bed
This double room features a pool with a view. Providing free toiletries and bathrobes, this double room includes a private bathroom with a walk-in shower, a hairdryer and slippers. The air-conditioned double room provides a flat-screen TV with cable channels, executive lounge access, a wardrobe, a safe deposit box as well as sea views. The unit offers 1 bed.
Max Occupancy: 2 (2 Adults)
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Refrigerator
- Desk
- DVD player
- Toilet
- Private bathroom
- Slippers
- Interconnected room(s) available
- Hardwood or parquet floors
- Alarm clock
- Electric kettle
- Executive lounge access
- Wardrobe or closet
- Linen
- Upper floors accessible by elevator
- Clothes rack
- Toilet paper
- Rooftop pool
- Infinity pool
- Pool towels
- Trash cans
- Cots
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Pajamas
- Socket near the bed
- Accessible by lift
- Smoke alarm
- Key card access
-
Harbour Club - Twin Bed
The pool with a view is a top feature of this twin room. Featuring free toiletries and bathrobes, this twin room includes a private bathroom with a walk-in shower, a hairdryer and slippers. The air-conditioned twin room features a flat-screen TV with cable channels, executive lounge access, a wardrobe, a safe deposit box as well as sea views. The unit has 2 beds.
Max Occupancy: 2 (2 Adults)
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Refrigerator
- Desk
- DVD player
- Toilet
- Private bathroom
- Slippers
- Interconnected room(s) available
- Hardwood or parquet floors
- Alarm clock
- Electric kettle
- Executive lounge access
- Wardrobe or closet
- Linen
- Upper floors accessible by elevator
- Clothes rack
- Toilet paper
- Rooftop pool
- Infinity pool
- Pool towels
- Trash cans
- Cots
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Pajamas
- Socket near the bed
- Accessible by lift
- Smoke alarm
- Key card access
-
Suite Club - Twin Bed
This suite's special feature is the pool with a view. Providing free toiletries and bathrobes, this suite includes a private bathroom with a walk-in shower, a bath and a hairdryer. The air-conditioned suite provides a flat-screen TV with cable channels, executive lounge access, a coffee machine, a wardrobe as well as sea views. The unit offers 2 beds.
Max Occupancy: 3 (2 Adults)
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Refrigerator
- Desk
- Seating Area
- DVD player
- Toilet
- Private bathroom
- Slippers
- Sofa
- Hardwood or parquet floors
- Alarm clock
- Electric kettle
- Executive lounge access
- Wardrobe or closet
- Coffee machine
- Linen
- Upper floors accessible by elevator
- Clothes rack
- Toilet paper
- Sofa bed
- Rooftop pool
- Infinity pool
- Pool towels
- Trash cans
- Cots
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Pajamas
- Socket near the bed
- Accessible by lift
- Smoke alarm
- Key card access
-
Deluxe Queen Room with City View
The pool with a view is a top feature of this double room. Featuring free toiletries and bathrobes, this double room includes a private bathroom with a walk-in shower, a hairdryer and slippers. The double room features air conditioning, a wardrobe, a safe deposit box, an electric kettle and a flat-screen TV with cable channels. The unit has 1 bed.
Max Occupancy: 2 (2 Adults)
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Radio
- Refrigerator
- Desk
- Seating Area
- DVD player
- Toilet
- Private bathroom
- Slippers
- Hardwood or parquet floors
- Alarm clock
- Electric kettle
- Wardrobe or closet
- Linen
- Upper floors accessible by elevator
- Clothes rack
- Toilet paper
- Rooftop pool
- Infinity pool
- Pool towels
- Trash cans
- Cots
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Pajamas
- Socket near the bed
- Accessible by lift
- Smoke alarm
- Key card access
-
Suite Club - King Bed
The pool with a view is a top feature of this suite. Featuring free toiletries and bathrobes, this suite includes a private bathroom with a walk-in shower, a bath and a hairdryer. The air-conditioned suite features a flat-screen TV with cable channels, executive lounge access, a coffee machine, a wardrobe as well as sea views. The unit has 1 bed.
Max Occupancy: 3 (2 Adults)
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Refrigerator
- Desk
- Seating Area
- DVD player
- Toilet
- Private bathroom
- Slippers
- Sofa
- Hardwood or parquet floors
- Alarm clock
- Electric kettle
- Executive lounge access
- Wardrobe or closet
- Coffee machine
- Linen
- Upper floors accessible by elevator
- Clothes rack
- Toilet paper
- Sofa bed
- Rooftop pool
- Infinity pool
- Pool towels
- Trash cans
- Cots
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Pajamas
- Socket near the bed
- Accessible by lift
- Smoke alarm
- Key card access
-
Deluxe Queen Room with Harbor View
Guests will have a special experience as the double room offers a pool with a view. Providing free toiletries and bathrobes, this double room includes a private bathroom with a walk-in shower, a hairdryer and slippers. The air-conditioned double room provides a flat-screen TV with cable channels, a wardrobe, a safe deposit box, an electric kettle as well as sea views. The unit offers 1 bed.
Max Occupancy: 2 (2 Adults)
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Radio
- Refrigerator
- Desk
- Seating Area
- DVD player
- Toilet
- Private bathroom
- Slippers
- Interconnected room(s) available
- Hardwood or parquet floors
- Alarm clock
- Electric kettle
- Wardrobe or closet
- Linen
- Upper floors accessible by elevator
- Clothes rack
- Toilet paper
- Rooftop pool
- Infinity pool
- Pool towels
- Trash cans
- Cots
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Pajamas
- Socket near the bed
- Accessible by lift
- Smoke alarm
- Key card access
-
Cityscape - Twin Bed
This twin room's standout feature is the pool with a view. Offering free toiletries and bathrobes, this twin room includes a private bathroom with a walk-in shower, a hairdryer and slippers. The air-conditioned twin room offers a flat-screen TV with cable channels, a wardrobe, a safe deposit box, an electric kettle as well as city views. The unit offers 2 beds.
Max Occupancy: 2 (2 Adults)
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Refrigerator
- Desk
- DVD player
- Toilet
- Private bathroom
- Slippers
- Hardwood or parquet floors
- Alarm clock
- Electric kettle
- Wardrobe or closet
- Linen
- Upper floors accessible by elevator
- Clothes rack
- Toilet paper
- Rooftop pool
- Infinity pool
- Pool towels
- Trash cans
- Cots
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Pajamas
- Socket near the bed
- Accessible by lift
- Smoke alarm
- Key card access
-
JEN Residence
Guests will have a special experience as this double room provides a pool with a view. Offering free toiletries and bathrobes, this double room includes a private bathroom with a walk-in shower, a hairdryer and slippers. The spacious air-conditioned double room offers a flat-screen TV with cable channels, a washing machine, executive lounge access, a wardrobe as well as mountain views. The unit offers 1 bed.
Max Occupancy: 3 (3 Adults)
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Refrigerator
- Desk
- DVD player
- Toilet
- Washing machine
- Private bathroom
- Slippers
- Sofa
- Hardwood or parquet floors
- Alarm clock
- Electric kettle
- Executive lounge access
- Tumble dryer
- Wardrobe or closet
- Linen
- Upper floors accessible by elevator
- Clothes rack
- Toilet paper
- Sofa bed
- Rooftop pool
- Infinity pool
- Pool towels
- Trash cans
- Cots
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Pajamas
- Socket near the bed
- Accessible by lift
- Smoke alarm
- Key card access
-
Mountain Club - King Bed
The pool with a view is the standout feature of this double room. Featuring free toiletries and bathrobes, this double room includes a private bathroom with a walk-in shower, a hairdryer and slippers. The air-conditioned double room features a flat-screen TV with cable channels, executive lounge access, a wardrobe, a safe deposit box as well as mountain views. The unit has 1 bed.
Max Occupancy: 2 (2 Adults)
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Refrigerator
- Desk
- DVD player
- Toilet
- Private bathroom
- Slippers
- Hardwood or parquet floors
- Alarm clock
- Electric kettle
- Executive lounge access
- Wardrobe or closet
- Linen
- Upper floors accessible by elevator
- Clothes rack
- Toilet paper
- Rooftop pool
- Infinity pool
- Pool towels
- Trash cans
- Cots
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Pajamas
- Socket near the bed
- Accessible by lift
- Smoke alarm
- Key card access
-
Mountain Club - Twin Bed
This twin room features a pool with a view. Providing free toiletries and bathrobes, this twin room includes a private bathroom with a walk-in shower, a hairdryer and slippers. The air-conditioned twin room provides a flat-screen TV with cable channels, executive lounge access, a wardrobe, a safe deposit box as well as mountain views. The unit offers 2 beds.
Max Occupancy: 2 (2 Adults)
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Refrigerator
- Desk
- DVD player
- Toilet
- Private bathroom
- Slippers
- Hardwood or parquet floors
- Alarm clock
- Electric kettle
- Executive lounge access
- Wardrobe or closet
- Linen
- Upper floors accessible by elevator
- Clothes rack
- Toilet paper
- Rooftop pool
- Infinity pool
- Pool towels
- Trash cans
- Cots
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Pajamas
- Socket near the bed
- Accessible by lift
- Smoke alarm
- Key card access
-
Club Suite
Club Suites are spacious with separate living room and walk-in closet, panoramic views of Victoria Harbor, stunning private bathrooms and Club Lounge perks. - Exclusive check-in and check-out - Free drinks and snacks all day long - A special breakfast buffet - Free laundry pressing for one piece of clothing per stay - Free local calls - Evening cocktail hour - Lounge facilities - PressReader access to over 2,500 newspapers and magazines - Internet surfing desk and high-speed WiFi
Max Occupancy: 3 (3 Adults)
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Radio
- Refrigerator
- Desk
- Seating Area
- DVD player
- Toilet
- Private bathroom
- Slippers
- Hardwood or parquet floors
- Alarm clock
- Electric kettle
- Executive lounge access
- Wardrobe or closet
- Linen
- Upper floors accessible by elevator
- Clothes rack
- Toilet paper
- Rooftop pool
- Infinity pool
- Pool towels
- Trash cans
- Cots
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Pajamas
- Socket near the bed
- Accessible by lift
- Smoke alarm
- Key card access
-
Club Twin Room with Harbor View
The pool with a view is a top feature of this twin room. Offering free toiletries and bathrobes, this twin room includes a private bathroom with a walk-in shower, a hairdryer and slippers. The air-conditioned twin room offers a flat-screen TV with cable channels, executive lounge access, a wardrobe, a safe deposit box as well as sea views. The unit has 2 beds.
Max Occupancy: 2 (2 Adults)
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Radio
- Refrigerator
- Desk
- Seating Area
- DVD player
- Toilet
- Private bathroom
- Slippers
- Interconnected room(s) available
- Hardwood or parquet floors
- Alarm clock
- Electric kettle
- Executive lounge access
- Wardrobe or closet
- Linen
- Upper floors accessible by elevator
- Clothes rack
- Toilet paper
- Rooftop pool
- Infinity pool
- Pool towels
- Trash cans
- Cots
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Pajamas
- Socket near the bed
- Accessible by lift
- Smoke alarm
- Key card access
-
Superior Twin Room with City View
This twin room features a pool with a view. Providing free toiletries and bathrobes, this twin room includes a private bathroom with a walk-in shower, a hairdryer and slippers. The air-conditioned twin room provides a flat-screen TV with cable channels, a wardrobe, a safe deposit box, an electric kettle as well as city views. The unit offers 2 beds.
Max Occupancy: 2 (2 Adults)
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Radio
- Refrigerator
- Desk
- Seating Area
- DVD player
- Toilet
- Private bathroom
- Slippers
- Interconnected room(s) available
- Hardwood or parquet floors
- Alarm clock
- Electric kettle
- Wardrobe or closet
- Linen
- Upper floors accessible by elevator
- Clothes rack
- Toilet paper
- Rooftop pool
- Infinity pool
- Pool towels
- Trash cans
- Cots
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Pajamas
- Socket near the bed
- Accessible by lift
- Smoke alarm
- Key card access
-
Deluxe Twin Room with Harbor View
This twin room's special feature is the pool with a view. Providing free toiletries and bathrobes, this twin room includes a private bathroom with a walk-in shower, a hairdryer and slippers. The air-conditioned twin room provides a flat-screen TV with cable channels, a wardrobe, a safe deposit box, an electric kettle as well as sea views. The unit offers 2 beds.
Max Occupancy: 2 (2 Adults)
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Radio
- Refrigerator
- Desk
- Seating Area
- DVD player
- Toilet
- Private bathroom
- Slippers
- Interconnected room(s) available
- Hardwood or parquet floors
- Alarm clock
- Electric kettle
- Wardrobe or closet
- Linen
- Upper floors accessible by elevator
- Clothes rack
- Toilet paper
- Rooftop pool
- Infinity pool
- Pool towels
- Trash cans
- Cots
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Pajamas
- Socket near the bed
- Accessible by lift
- Smoke alarm
- Key card access
-
Club Queen Room with Harbor View
Guests will have a special experience as this double room provides a pool with a view. Offering free toiletries and bathrobes, this double room includes a private bathroom with a walk-in shower, a hairdryer and slippers. The air-conditioned double room offers a flat-screen TV with cable channels, executive lounge access, a wardrobe, a safe deposit box as well as sea views. The unit offers 1 bed.
Max Occupancy: 2 (2 Adults)
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Radio
- Refrigerator
- Desk
- Seating Area
- DVD player
- Toilet
- Private bathroom
- Slippers
- Interconnected room(s) available
- Hardwood or parquet floors
- Alarm clock
- Electric kettle
- Executive lounge access
- Wardrobe or closet
- Linen
- Upper floors accessible by elevator
- Clothes rack
- Toilet paper
- Rooftop pool
- Infinity pool
- Pool towels
- Trash cans
- Cots
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Pajamas
- Socket near the bed
- Accessible by lift
- Smoke alarm
- Key card access
-
Club Queen Room with Mountain View
This double room features a pool with a view. Featuring free toiletries and bathrobes, this double room includes a private bathroom with a walk-in shower, a hairdryer and slippers. The air-conditioned double room features a flat-screen TV with cable channels, executive lounge access, a wardrobe, a safe deposit box as well as mountain views. The unit has 1 bed.
Max Occupancy: 2 (2 Adults)
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Radio
- Refrigerator
- Desk
- Seating Area
- DVD player
- Toilet
- Private bathroom
- Slippers
- Hardwood or parquet floors
- Alarm clock
- Electric kettle
- Executive lounge access
- Wardrobe or closet
- Linen
- Upper floors accessible by elevator
- Clothes rack
- Toilet paper
- Rooftop pool
- Infinity pool
- Pool towels
- Trash cans
- Cots
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Pajamas
- Socket near the bed
- Accessible by lift
- Smoke alarm
- Key card access
Guest Reviews
- Jessica (8/5): -
- Aniko (10/5): -
- 楠 (10/5): -
- Yunhao (10/5): -
- robert (6/5): - Great staff Sadly at moment ongoing construction
- Rosy15 (8/5): - Convenient.. Room was OK. The entrance way is inconvenient with luggage.. While sitting eating and drinking at the bar housekeeping decided to mop the floor near me with strong smelling disinfectant. Less than helpful response to my objection.
- elisang007 (10/5): -
- 山下紀子 (9/5): -
- Jerlyn (8/5): -
- Vorachart (10/5): -
- KEIKO (7/5): 惜しい。 - 観光の中心地からは離れているが、落ち着いたロケーションでゆっくりしやすい。香港のホテルとしてはとてもスペースにゆとりがある。 改装したてなので部屋や設備が綺麗で、浄水システムがあるので水分補給に面倒さがない。 これまで宿泊したホテルの中でかなり使い勝手のよい間取りと設備で、シャワーの件さえ解決すれば定宿にしたい。 最悪だったのは、シャワーの水圧が経験上のどのホテルよりも低かったこと。換気がしっかりしていて冷気が回っているので、あのぽちゃぽちゃ程度のシャワーでは風邪を引いてしまう。（暑い地域のホテルで基本的に冷えるため、シャワーでしか冷えを解消できない） 冷蔵庫は効き目が弱く冷えない。工事中の関係もあるかと思うが、稼働するエレベーターが少なく待ち時間が多い。加えて、これも工事中の影響なのかもしれないが、カードキーを翳さなくても使えたのでセキュリティの意味がなく少し怖かった。
- Aurelio Insisa (7/5): -
- Andreas (8/5): Best location in Hong Kong and very comfortable rooms - Location is the best for exploring the city as it is next to the MTR. Rooms were space and very comfortable. Staff was exceptionally helpful and friendly. Construction is ongoing which means that between 10 and 6 it will be very noisy. Also during this time the single elevator that is working takes forever. We were well informed about the inconveniences so we managed to adapt ourselves.
- Leo Francis (10/5): Just the ticket on all fronts! - Breakfast, Room, Location were all excellent/ convenient - excellent transport links - bus, metro (MTR), taxi. Nothing
- Stephan (8/5): - Close to the MRT, room size is good and real value for money
- Chun Wai (6/5): - 電梯等待時間太久
- Alan (9/5): -
- Kalpesh (1/5): -
- angeles (7/5): - Su localización. Al lado del metro Solo funcionaba un ascensor u tardaba bastante. No se si era porque estaban de obras
- Peter (8/5): -
- Sarah (2/5): Good location but needs a refurb - Central, lovely team members. Very old carpets, smelled bad, dirty windows.
- kinglJ9463NL (10/5): Newly renovated guess room - My room is newly renovated. It’s very very nice . The room is modernly designed , superb clean and house keeping staff are polite and professional.
- Mei Wan (9/5): Nice and comfortable - Very good location NA
- Aya (10/5): -
- Judy (6/5): Will not stay here again - The only thing ok for me was the breakfast otherwise the facility claimed or categorized as ‘Shangri-la’ was definitely disappointing. The room indeed smelled like homeless shelters if you don’t leave the air condition on. The standard room was so tiny that could not even open a check in luggage. The pictures on the web are so deceiving. Probably a two and half star property not 4 star if judge by USA standard.
- Natalia (9/5): -
- Karen (10/5): Incredible hotel! - Excellent location a few steps from HKU metro station. The room was incredibly comfortable and clean - the blackout blinds were great. The rooftop pool was also lovely! Nothing!
- WanTing (8/5): 久以前來香港住過Jen ，當時印象超好，可惜遇到飯店內部整修工程，也無法升級房型，有點小遺憾。 - 距離地鐵站（香港大學）非常近，走路只需2-3分鐘，旁邊就是東海堂跟賣零食的小雜貨店，還有7-11，附近也有餐廳及麥當勞（生意都蠻好的，時常看到有人在排隊）。 隔音效果不是很好，在走廊講話跟在房間內講話沒什麼差別，聽得非常清楚，另外房門沒有設置緩衝器，如果不注意，很容易產生關門的碰碰聲，其實蠻大聲的。
- Debjani (9/5): An excellent place overall and it offered great value for money. - Excellent location next to the HKU MTR station, making it very convenient to reach any part of Hong Kong. The surrounding road is lined with great places to eat. It’s a busy, bustling area, but once inside the hotel, it is surprisingly quiet. The room was a good size—we stayed for four nights and never felt cramped. Our window also offered a lovely view of the bay. The hotel is currently undergoing renovations, but this did not disturb us at all—they are managing the process very well. However, there is no access to the terrace or the swimming pool at the moment.
- Thomas (2/5): -
- Sarah (3/5): Good location but in need of a refurb / update and star review - The staff are kind and helpful, especially Jimmy at the front desk and the server in the lobby bar (I did not catch her name). The location is very central which is super convenient. The staff are kind and helpful, especially Jimmy at the front desk and the server in the lobby bar (I did not catch her name). Unforuntunately, the rooms smell quite bad. I changed rooms twice and both rooms smelled not fresh. This may be because the carpets require a deep cleaning. The smell was quite unpleasant. The windows were quite dirty and impacted the view and felt a bit "suffocating". The location is very central which is super convenient.
- Paola (8/5): - The location is perfect! Near great strolling neighboring Kennedy town. Nice chill area to relax in-between more hectic excursions to other parts of town. It is at the lower end of a 4*. As others have mentioned, the hotel is a bit tired. Having said this, our room was good - clean and decent sized. If you catch the room at a discount rate it's well worth it.
- Helga (1/5): Schrecklich - Es war sehr enttäuschend, die Zimmer muffig und alt , kein Vergleich zu den dargestellten Bildern im Internet! Bad alt! Frühstück ok! Würde das Hotel niemals weiter empfehlen und auch nie wieder buchen!!!!!!!
- Nico (9/5): - Tolle Lage
- Nico (9/5): - Tolle Lage
- rangsima (8/5): -
- Ping (8/5): - Location was walking distance from HKU MTR and ideal for what I wanted. Room was spacious and the waterfront boardwalk was a great place for my morning runs. Staff were friendly and helpful, along with the housekeeper during my stay! With the HK environmental regulation changes since 2024, complementary water was phased out but maybe hotels should introduce water dispensers like in other countries.
- Jeff (10/5): -
- Pierre (8/5): -
- HOI SHAN (9/5): -
- Sharon (7/5): -
- Mikhail (9/5): -
- Krishna (9/5): -
- Ha (10/5): -
- Nanthaka (9/5): -
- Jacqueline (6/5): Disappointed stay at worn out hotel - It was next to the MTR station entrance, but still a long walk to the actually subway. The room was a good size for Hong Kong. The hotel is old and the fixtures in the room area are worn out. Everything wasn’t very well designed. The room was also not very clean and smelled off other peoples odours. Dust and dirt in places. I picked this hotel as it is afflicted with the Shangri-La so I thought the standards would be higher but they were not at all. Staff at the lobby bar are not friendly and made terrible cocktails.
- Bogdan (8/5): - While we had read some of the recent reviews before our stay in Nov 2025, we had thought that a hotel under the Shangri La brand cannot be that bad. Well, it wasn't good either, and apart from the title, NOTHING here is worthy of the Shangri La brand... While the room amenities are comfortable, and the room was fixed everyday, amenities are a bit old, especially the bathroom. The place was clean enough, but not good enough for the price point. There was a persistent slight smell of sweat in the room everyday, and you couldn't do anything about it, given that you couldn't open a window. The hallways on our floor were very similar. There was construction going on the upper floors, but that didn't bother us, we didn't hear much noise. The location for a tourist is underwhelming, to say the least. It's HK, so it's still easy to move around with public transport (metro stop just next door), however, make no mistake, this is NOT at all a touristic area, and it's on the poorer side of the main island. Still safe and relatively close by to more touristy areas, but surroundings are rather depressing. Sweat smell in room Amenities are very old for price point/hotel promise
- 张 (8/5): -
- Naomi (8/5): -
- Xabier (9/5): Muy agradable. - Buena ubicación. Desayuno excelente.
- Leremie (8/5): -
- caroline (7/5): good value and perfectly adequate for city stay - check in staff friendly. good location. good sized room. room was a bit noisy - think it was creaking pipes the lift took ages to come pretty dated rooms
- Wing Tan (7/5): I booked this hotel because its price is lower than normal because of remodeling. - Location is good. Easy access to transportation. Friendly and helpful staff. Room shows signs of aging and outdated decor. At their normal price, it would be overpriced because of aged facilities
- 玲芝 (9/5): 整体还是很舒服，也安全，离地铁站也很近。 - 房间整洁度高。 房间还是有点吵，不是很安静。
- HERVE (6/5): -
- Lik Kee (9/5): -
- Shuang (9/5): -
- Huang (10/5): -
- Sarah (9/5): Toller Aufenthalt! - Das Hotel ist super gelegen - im Viertel gibt es viele Restaurants und Läden, zur Promenade sind es ca. 10-15 min. Metro und 7/11 direkt ums Eck :) Das Zimmer war echt modern ausgestattet, sehr sauber und komfortabel! Wir hatten zu zweit mit 4 Koffern immer noch genügend Platz im Zimmer :) /
- francesco (8/5): -
- Maria Lydia (10/5): The location was a stone’s throw away from the metro and the staff was very accommodating and friendly. Will come back - Clean facilities and central location. Very good breakfast buffet. Shops and restaurants nearby. Friendly staff.
- Hugh Edwin (9/5): - Great location, breakfast was amazing, all the staff friendly Nothing
- WEI JUNG (7/5): -
- SACHIYO (8/5): シンプルで清潔。コスパが良い - 地下鉄駅から近く、そばにはマクドナルドやコンビニがありとても便利だったこと 清潔感があること スタッフがフレンドリーだったこと 夜間、バスルームのお湯をためる音、トイレの流す音が、自分の部屋からかと思うほどよく響くこと 2日目の晩は慣れました コーヒーメーカーが無いこと
- huang (7/5): -
- huang (7/5): -
- Ran (9/5): - Nice hotel, helpful and friendly staff, good location next to a metro station; very good breakfast.
- Hui Hong (10/5): Excellent - Staff were amazing and care to our needs from room arrangement to arranging taxi ride to destinations. The location is also very convenient, just a food step away from MRT.
- Hui Hong (10/5): - Staffs were amazing and location is very near to MRT.
- Shirley (8/5): Enjoyable stay in Hotel Jen. - The location is very convenient and surrounded by lots of eatery. MTR and the tram just around the corner. The rooms were clean and spacious. The hotel arranged a connecting room for us with one of the room specially for elderly. NA
- Aish (8/5): - The staff are excellent and always ready to willing assist hou. The place is pretty old and due for renovation. They have started renovation in some places within the hotel, thus we were unable to use some facilities. We only realised that few days to the trip. Felt we should have been warned upon booking, esp with the price point
- Liubov (10/5): Отличный отель. Рекмендую - Комфотный отель. Для Гонконга оптимально цена/качество. Очень чисто. Номера небольшие, но все удобно. Хорошо расположен. От Гонконг - Макао Ферри терминала парома 2 остановки на метро до станции HKU (билет наличкой стоит 5 гонконгских доларов), выход В2 идти 5 минут (до перекрестка - ориентир макдональдс, от него налево через дорогу угловой дом сразу за кафешкой с тортиками, стекянные двери и эскалатор на 2 этаж - лаунж отеля). Рядом проходит трамвайная линия вдоль побережья. В номере чайник, чай, чашки, вилки, ложки, ножи. В ванной хорошие гель, шампунь, кондиционер для волос, гель для душа, лосьон для тела. Все в емкостях с хорошим обьемом. Было холодно в январе, попросили еще одно одеяло - нам принесли и одеяло и обогреватель. Персонал очень приветливый и понятливый. Завтрак не брали (тут он в кафе при гостинице, при желании можно купить), завтракать ходили в мак. Рядом много кафешек местных (слева от отеля дальше по улицам лучше), продуктовых лавок много. Супермаркет неплохой дальше по улице за макдональдсом, и большой есть влево дальше по набережной. От отеля только положительные эмоции. Рекомендую. И да, бронировала с "оплатой в отеле" - ничего заранее не удерживали с карты и депозит не брали. Отличный отель.
- Techamongklapiwat (10/5): - เดินทางสะดวกมาก ติด MTR สถานี HKU เดินขึ้นจากใต้ดินขึ้นมาก็จะเจอโรงแรมเลย อยู่ไม่ไกลจาก Kenedy Town ถ้าขยันสามารถเดินไปจุด Check in ที่ Kenedy Town ได้เลย โดยรวมแล้วชอบมาก สะดวกมากค่ะ
- michael (10/5): - Convenient short stay
- Jojong Adikusuma (3/5): -
- Rajeev Sampath (9/5): Overall this was a very good choice. Clean, very convenient location and helpful staff. - Very helpful staff and excellent location. Room was clean and the housekeeping staff did a good job.
- 宸睿 (9/5): -
- Vorachart (10/5): -
- Jure Z (8/5): -
- Maya (5/5): -
- Nafiye (10/5): -
- 靖雅 (8/5): -
- Paul (8/5): - Great location, friendly helpful staff, they were refurbishing floors and pool facilities not available the hotel compensated by kindy giving us buffet breakfast for duration of stay. Would definitely come back great views too. Bathroom needed a bit of a makeover.
- Jessica (8/5): -
- Jose Manuel Dagoberto (10/5): -
- Gregory (9/5): Great stay. Pool and exercise room under renovation, but temporary exercise room available. -
- Christophe (5/5): Pity that hotel don't mention when in renovation prior your booking. - Breakfast was good quality. Pool was not available. Gym was 2 bedrooms with 2 runners and a bicycle +few weights. Curtain wasn't working properly, Overall a bit old.
- Antoine le corre (9/5): -
- Judith (7/5): -
- CHUAN CHUAN (8/5): -
- Ting Fang (9/5): -
- Alan (8/5): -
- Chandru (10/5): -
- Giacomo (10/5): Fantastic! - The structure is very close to the MTR station, and it is easy to reach. The staff was always very collaborative and kind. In case I go again to Hong Kong, I would have no doubt in choosing Jen again.
- Marie Flor (8/5): Great trip!! - This hotel is unbeatable when it comes to accessibility. From the airport, bus A10 stops very near the hotel. It is close to the HKU MTR and the tramway. We had a pleasant time riding the MTRs and tramway. If only for that, I would definitely stay here again. Upper floors were under renovation so I didn’t give everything top scores. But I was informed ahead of time so I knew what I was getting into when I booked. The staff were very friendly and my husband liked the happy hour at the hotel lobby. The aisles were narrow. The view from the hotel was not that nice (because we were in the lower floors). There was no bidet (well bidets are not usual in HK hotels anyways).
- SHUQING (9/5): 住宿很满意 -
- Hsiang-Wei (8/5): -
- James (9/5): -
- Radek (9/5): - Professional and friendly staff, very clean room with comfortable bed. Good breakfast with a variety of choices. We were checking out very early to go to the airport and the hotel packed us breakfast before the restaurant was open. Good location, the hotel is across the street from the HKU metro station and a few blocks from the tram routes and direct bus to the airport. Good restaurants in the neighbourhood. We would definitely come back. Nothing to mention.
- Allan (7/5): -
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