Candlewood Suites New York City-Times Square by IHG

Name: Candlewood Suites New York City-Times Square by IHG
Address: 339 W 39th Street, New York, New York, 10018, New York, US

Location: 339 W 39th Street, New York, New York, 10018, New York, US

Star Rating: 2 Stars

Property Type: Hotels

About this Property

Experience the vibrant energy of New York City at Candlewood Suites New York City-Times Square by IHG, your perfect home away from home.

Spacious Guestrooms: Relax in one of our 188 thoughtfully designed rooms, featuring kitchenettes with full-sized refrigerators and stovetops to make your stay comfortable and convenient.

Unmatched Amenities: Stay connected with complimentary wireless internet access, enjoy room service at your leisure, and take advantage of our fitness center to keep up with your wellness routine.

Prime Location: Nestled just a short walk from iconic attractions like Times Square, Broadway, and the Empire State Building, immerse yourself in the city's charms, all within reach.

Book your unforgettable stay today and experience the best of the Big Apple!

Important Information

Only registered guests are allowed in the guestrooms.
Construction is underway at a neighboring building and there may be noise disturbance from the construction work.
Parking height restrictions apply.
The property is professionally cleaned.
Cashless payment methods are available for all transactions.
Contactless check-in and contactless check-out are available.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Policies

Check-in: 03:00 PM - 12:00 AM

Check-out: 12:00 PM

Amenities & Facilities

Fitness facilities
Free WiFi
24-hour front desk
Concierge service
Elevator
Fitness facilities
ATM/banking
Television in common areas
Safe-deposit box at front desk
Multilingual staff
Free newspapers in lobby
Smoke-free property
Assistive listening devices available
Braille or raised signage
Computer station
Housekeeping on request
Wheelchair-accessible fitness center

Rooms Available

Studio Suite, 1 Queen Bed (High Floor)

1 Queen Bed
Internet - Free WiFi
Entertainment - Flat-screen TV, cable channels, and DVD player
Food & Drink - Kitchenette with refrigerator, stovetop, microwave, and dishwasher
Sleep - Bed sheets
Bathroom - Bathtub or shower, free toiletries, and a hair dryer
Practical - Safe, iron/ironing board, and desk
Comfort - Climate-controlled air conditioning
Need to Know - Housekeeping on request
Non-Smoking

Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Safety deposit box
- TV
- Telephone
- Hair dryer
- Kitchenette
- Desk
- DVD player
- Microwave
- Dishwasher
- Electric kettle
- Stovetop
- Free Local calls
- Room service
- HDTV
- Free WiFi
- Bedsheets provided
Studio Suite, 1 Queen Bed, City View

1 Queen Bed
Overlooking the city

Internet - Free WiFi
Entertainment - Flat-screen TV, cable channels, and DVD player
Food & Drink - Kitchenette with refrigerator, stovetop, microwave, and dishwasher
Sleep - Bed sheets
Bathroom - Bathtub or shower, free toiletries, and a hair dryer
Practical - Safe, iron/ironing board, and desk
Comfort - Climate-controlled air conditioning
Need to Know - Housekeeping on request
Non-Smoking

Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Safety deposit box
- TV
- Telephone
- Hair dryer
- Kitchenette
- Desk
- DVD player
- Microwave
- Dishwasher
- Electric kettle
- Stovetop
- Free Local calls
- Room service
- HDTV
- Free WiFi
- Bedsheets provided
Studio Suite

1 Queen Bed
350 sq feet

Internet - Free WiFi
Entertainment - Flat-screen TV, cable channels, and DVD player
Food & Drink - Kitchenette with refrigerator, stovetop, microwave, and dishwasher
Sleep - Hypo-allergenic bedding and bed sheets
Bathroom - Private bathroom, bathtub or shower, free toiletries, and a hair dryer
Practical - Safe, iron/ironing board, and desk; cribs (free) available on request
Comfort - Climate-controlled air conditioning
Need to Know - Housekeeping on request
Smoking And Non-Smoking

Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Safety deposit box
- TV
- Telephone
- Hair dryer
- Kitchenette
- Desk
- DVD player
- Microwave
- Dishwasher
- Private bathroom
- Electric kettle
- Stovetop
- Hypo-allergenic bedding available
- Free Local calls
- Room service
- HDTV
- Free WiFi
- Free cribs/infant beds
- Smoking and Non-Smoking
- Bedsheets provided
Studio Suite, 1 Queen Bed, Kitchen

1 Queen Bed
350 sq feet

Internet - Free WiFi
Entertainment - Flat-screen TV, cable channels, and DVD player
Food & Drink - Kitchen with refrigerator, stovetop, microwave, and dishwasher
Sleep - Hypo-allergenic bedding and bed sheets
Bathroom - Private bathroom, bathtub or shower, free toiletries, and a hair dryer
Practical - Safe, iron/ironing board, and desk; cribs (free) available on request
Comfort - Climate-controlled air conditioning
Need to Know - Housekeeping on request
Non-Smoking

Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Safety deposit box
- TV
- Telephone
- Hair dryer
- Kitchenette
- Desk
- DVD player
- Microwave
- Dishwasher
- Private bathroom
- Kitchen
- Electric kettle
- Stovetop
- Hypo-allergenic bedding available
- Free Local calls
- Room service
- HDTV
- Free WiFi
- Free cribs/infant beds
- Bedsheets provided
Room, 1 Queen Bed, Accessible (Roll-In Shower)

1 Queen Bed
350 sq feet

Internet - Free WiFi
Entertainment - Flat-screen TV, cable channels, and DVD player
Food & Drink - Kitchenette with refrigerator, stovetop, microwave, and dishwasher
Sleep - Hypo-allergenic bedding and bed sheets
Bathroom - Private bathroom, bathtub or shower, free toiletries, and a hair dryer
Practical - Safe, iron/ironing board, and desk; cribs (free) available on request
Comfort - Climate-controlled air conditioning
Accessibility - Wheelchair accessible
Need to Know - Housekeeping on request
Non-Smoking

Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Safety deposit box
- TV
- Telephone
- Hair dryer
- Kitchenette
- Desk
- DVD player
- Microwave
- Dishwasher
- Private bathroom
- Electric kettle
- Stovetop
- Wheelchair accessible
- Hypo-allergenic bedding available
- Free Local calls
- Room service
- HDTV
- Free WiFi
- Free cribs/infant beds
- Bedsheets provided
Suite, 1 Bedroom, Accessible (Roll-In Shower)

1 Queen Bed
350 sq feet

Layout - Bedroom
Internet - Free WiFi
Entertainment - Flat-screen TV, cable channels, and DVD player
Food & Drink - Kitchenette with refrigerator, stovetop, microwave, and dishwasher
Sleep - Hypo-allergenic bedding and bed sheets
Bathroom - Private bathroom, bathtub or shower, free toiletries, and a hair dryer
Practical - Safe, iron/ironing board, and desk; cribs (free) available on request
Comfort - Climate-controlled air conditioning
Accessibility - Wheelchair accessible
Need to Know - Housekeeping on request
Non-Smoking

Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- Safety deposit box
- TV
- Telephone
- Hair dryer
- Kitchenette
- Desk
- DVD player
- Microwave
- Dishwasher
- Private bathroom
- Electric kettle
- Stovetop
- Wheelchair accessible
- Hypo-allergenic bedding available
- Free Local calls
- Room service
- HDTV
- Free WiFi
- Free cribs/infant beds
- Bedsheets provided
Suite, 1 Bedroom

1 Queen Bed and 1 Double Sofa Bed
525 sq feet

Layout - Bedroom
Internet - Free WiFi
Entertainment - Flat-screen TV, cable channels, and DVD player
Food & Drink - Kitchenette with refrigerator, stovetop, microwave, and dishwasher
Sleep - Hypo-allergenic bedding and bed sheets
Bathroom - Private bathroom, bathtub or shower, free toiletries, and a hair dryer
Practical - Safe, iron/ironing board, and desk; cribs (free) available on request
Comfort - Climate-controlled air conditioning
Need to Know - Housekeeping on request
Non-Smoking

Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- Safety deposit box
- TV
- Telephone
- Hair dryer
- Kitchenette
- Desk
- DVD player
- Microwave
- Dishwasher
- Private bathroom
- Electric kettle
- Stovetop
- Hypo-allergenic bedding available
- Free Local calls
- Room service
- HDTV
- Free WiFi
- Free cribs/infant beds
- Bedsheets provided
Studio Suite, 1 Queen Bed, City View (High Floor)

1 Queen Bed
350-sq-foot room with city views

Internet - Free WiFi
Entertainment - Flat-screen TV, cable channels, and DVD player
Food & Drink - Kitchenette with refrigerator, stovetop, microwave, and dishwasher
Sleep - Hypo-allergenic bedding and bed sheets
Bathroom - Private bathroom, bathtub or shower, free toiletries, and a hair dryer
Practical - Safe, iron/ironing board, and desk; cribs (free) available on request
Comfort - Climate-controlled air conditioning
Need to Know - Housekeeping on request
Non-Smoking

Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Safety deposit box
- TV
- Telephone
- Hair dryer
- Kitchenette
- Desk
- DVD player
- Microwave
- Dishwasher
- Private bathroom
- Electric kettle
- Stovetop
- Hypo-allergenic bedding available
- Free Local calls
- Room service
- HDTV
- Free WiFi
- Free cribs/infant beds
- Bedsheets provided

Guest Reviews

Rusty (10/5): - The room was great!
Melanie (10/5): - Loved this room! The view was lackluster as you looked straight into another building, but otherwise was everything I had hoped for and more! Great bathroom, great kitchenette, great bed.
Jun (6/5): - For some reason, they charged me with travel fee something during my checkout. I don’t know what that is.
Lisa (4/5): - The water in the shower did not go down. My husband stood in ankle deep water that never went down. The toilet moved when you sat on it- definitely over paid!
Brad (6/5): - Nice staff. Hotel needs updating
Linda (10/5): - Our room was clean and quiet. We appreciated the complimentary coffee, tea, and fruit-flavored water in the lobby. The guest laundry was very convenient. I want to compliment employee Toulia, who was very helpful. The hotel is very well-located, with many subway and bus connections. We would definitely stay there again.
Linda Michele (10/5): - Very friendly, professional and accomodating staff. Awesome experience
Jeremy (6/5): - Staff was kind and polite. Location was great. Comfortable beds and pillows. Housekeeping kept up nicely. Rated low cause we stayed 4 nights and only hot water for 2 of those nights.
Carolyn (2/5): - Nice staff but bedbugs
Adrian (8/5): - Overall pretty good value for $$
Nicola (10/5): - Comfortable, great location. Value for money.
Maria Sylvia N. (8/5): - Clean and walkable
Karen (10/5): - Easy walk to Penn Station - decent street that's not too loud and surrounded by other hotels. Comfortable bed with a full kitchen though just used the fridge.
Carl (8/5): - Convenient
Cindy (10/5): - Great hotel close to everything
Abbie (10/5): - Great hotel for the money. Having a kitchen was a game changer. Front desk staff are amazing!!!!!!
Lauralynne (10/5): - Clean, spacious rooms. Walked everywhere from this location. Loved the kitchen in the room. Staff was helpful and friendly. Would definitely stay here again!
Stewart (10/5): - Very spacious room.
Brandy (6/5): - Just a few blocks to Port Authority Bus Station and subways. A short walk to Times Square. Excellent staff and customer service. We had a few issues on the second day. No hot water in the morning for showers. The hotel had a broken boiler that needed repair. The microwave didn't work, which kept us from heating our dinner that night. It was very late to go out again, so i went down to the lobby in my pjs to use the dining room microwave. Very inconvenient. We had to change rooms the next morning, which took time away from what we had planned. The 3 rooms we looked at all had issues like doors not able to close. broken hooks in the bathroom and other small items that are easy fixes. The hotel offers 1 day of housekeeping during your stay, but they cleaned our room on day 2 and we'd only checked in the night before. So the room did not need anything done. A mid stay cleaning would have been more preferable. The manager listened to my complaints, and handled them to my satisfaction. Overall the stay was OK, but i would not stay there again.
Brenda (8/5): - Great location, rooms were well equipped, and clean. Only complaint was that the front desk was not able to call us a taxi. Would stay again.
Theodore (6/5): - We were would get an upper floor, but we never did and we had no warning about the destination fee which you should really make folks aware of
Phillip (6/5): NY Getaway for Broadway - Tub/shower dangerously slippery. Complained and no action taken. Need grab bar at all times. Front desk inattentive and slow at times. Asked for help getting a cab and was told "we are not that type of hotel". Housekeeping friendly and thorough. Fitness area was adequate but small.
Gwendolyn (10/5): Perfect home base - This place was great. Check in was easy and the man who checked us in was friendly. The room was clean and had a ton of storage space. Ours had a kitchen with a FULL fridge and freezer with a little stove top, full size microwave, toaster, and everything you could need to cook or eat. The ac worked well and was not very noisy (i am sensitive to sound) and on the 25th floor we heard no street noise lol. The lobby had coffee, etc and a little shop to get snacks. Elevator was fast - very fast. 'Room service' is basically grub hub and does not come to your room so skip that. Room had a tiny bit of a stale smell but again I am sensitive. Everything else was great.I like to stay in times sq because it's central to all of Manhattan and there are tons of restaurants and bodegas to get what you need. Its not the prettiest or cleanest park of NYC but it's a perfect home base for a trip. So for me the location was perfect. 100% recommend.
Ni Wayan Gita (8/5): - Close to everywhere especially to the drop off uber shuttle if you take one
angel (8/5): - Great location and convenient to all downtown streets.
Eyleen S (10/5): Will come back - Nice hotel, good location, friendly, provided free coffee, tea, anytime you want, just make yourself.
Teri (6/5): - The staff was amazing and so was the location. The room is older and could use some updating. Our shower had mold in the grouting of the shower and the fan didn’t work so we had to prop the door open to release the moisture from the shower. . The microwave was broke and they tried 3 times to fix it but still couldn’t. They said we could use the microwave in the food area in lobby. They offered an additional 15% off the room total and I don’t see it on my card. I would appreciate this additional discount as promised for the inconvenience and additional cost in our food.
Gordon (8/5): - Kenny at the front desk was super friendly and helpful. We would stay here again!!
Robyn (8/5): - Hotel clean but rooms needs some upgrading, staff were excellent.
Sandra (6/5): - The kitchenette was convenient and the room was clean. The property did not have amenties such as a gym or pool.
Daniel (8/5): - The folks that run the place are great. Unusually friendly for New York, a real plus. One problem I had with the place. Early in my stay the faucet in the tub flew off its perch, spewing a strong stream of water all over the place. I managed to plug it in, but it was only a temporary fix. I told the front desk, they called somebody, but no one showed up to fix the thing, the whole five days I was there. That should have been taken care of because in addition to the mess, it was a safety hazard. A couple times the faucet hit me while I was standing in the shower. And hard. The people at the front desk repeatedly called "engineering" or somebody, but the issue was never addressed. I have photos.
Vicente (10/5): - El hospedaje me resultó muy bueno tanto en limpieza, atención, ubicación, muy buena relación calidad precio. Volvería sin dudarlo.
Daniel (10/5): - Amazing!
Sheli (8/5): - Prime location, good value for money, great staff. The only issue was waiting for the lift which in some days was took more than 10 minutes
Paula (8/5): - Clean Convenient
Sally (8/5): - I think a lot depends on what your priorities are. This hotel was great for me because I really like having the kitchenette and really didn’t mind that it could use some beautifying and upgrading and isn’t in the absolute best part of town. It was clean and quiet and all the people were nice. They even gave me some snacks and water and a little piece of chocolate was in my room. I struggled a bit with some of the outlets, I had no view, snd there was a slight water leak in the refrigerator, but it was all manageable. They texted me several times to see if I needed anything. For the most part it was quite comfortable and I would stay there again.
xingning (10/5): - Great location, with kitchen
Cevdet (10/5): - Location and quality of service. Welcoming reception staff
Sheryse (8/5): - Property was a bit dated but the location is very convenient & accessible.
Anthony (8/5): - The laundry service provided is unique in NYC hotels.
Matthew (8/5): - Location
Andrew (8/5): - Like many New York City branded hotels it needs a refresh.
Patricia (10/5): - I loved having a kitchen!
Elvie (8/5): - I like that it's close to jollibee and times square.
Iman (2/5): - THE M
VERONICA (10/5): - I just spent 6 nights solo here and would absolutely stay here again. Rooms are quite large for NYC. The onsite coffee, tea, hot chocolate, lemonade and iced water were awesome. Laundry facilities were fantastic. Clean, quiet. Staff were phenomenal. Air conditioning worked perfectly. No issues with hot water. Location location location. Everything you need is within walking distance. Subway stops to everywhere are super close. Can’t recommend this hotel enough!!
Willie (8/5): - The hotel was a good stay due to it being centrally located, cleanliness and helpful staff. I used the gym two morning which is small but has essentials. The only issues encountered poor WiFi and room odd odor. I needed to work a few hours my initial night of stay, the WiFi would not stay connected more than 10 minutes. I ended up connecting via my phone. The odor issue was resolved by opening window. It only opened slightly but it was enough to allow ventilation. Overall great stay, I loved being able to run along the Hudson River in the mornings.
Brigid (10/5): Better than expected - Fabulous spot for all our sightseeing We were on top the floor 29.. which helped with the noice levels of sirens. Staff all friendly and helpful. Very happy with stay and its cleanliness.
Robert (10/5): - Best location
Maria (10/5): - My husband and I had a wonderful stay at this hotel. It was convenient and very easy to get around the city. The location was perfect, clean, the staff was incredibly helpful and overall, I would highly recommend this hotel to anyone looking for something just a little bit off the beaten path, but still convenient to everything else.
Brian (10/5): - Friendly staff. The room was a good size and included a refrigerator freezer and other appliances.
Dennis (10/5): - All in all property was very nice and quiet. Staff was great. The only complaint we really had was not knowing the time of day that housekeeping would show up for the first few mornings we left to go see the sites came back in the afternoon and the room would be clean Towards the end of our six nights stay we went out in the morning to return to the room, not being cleaned only to have housekeeping knock at the end of the day while we were taking a nap having consistent schedule would have helped us schedule our day accordingly
Stephen (10/5): - Good service and always asking what they can help with. Walking distance from everything in the Times Square area
Feleke (10/5): - Excellent views and services. Can’t ask for more. We enjoyed our stay very much.
MANUEL (10/5): - CLEAN ROOM
Isabel (2/5): - We checked in for a two night stay and ended up leaving early. They shoved us into the back room on the first floor. One of three rooms behind the desk and the lobby and it was so loud. The window in the room looked into a supply room had people banging around at all hours of the night. The microwave was missing, fridge was practically unusable, the door was shaky and didn’t latch well. It was so unsafe. The shower barely worked. Worst of all we found a cockroach in our room. We checked out early but they still charged us for any random fee they could. “Recreation fee”, etc. I never leave reviews. But this was the worst experience we’ve had. I am glad they at least refunded us for the night we didn’t stay there but didn’t return any taxes or fees. It unfortunately ruined our trip. If I were to do it again, I would spend a bit more money for something way nicer. Even though we thought we did spend a lot. Almost 1,000 for two nights is insane.
Natalie (6/5): - I've stayed in so many Hilton properties multiple times you'd think I'd have racked enough points for at least a free night's stay but to no avail. Hilton makes all these excuses that I didn't book thru them therefore point accumulation does not count. what a bunch of BS. No free breakfast like the other hotels we stayed in.
ciara (10/5): - I liked how close the hotel was to many popular sightseeing areas. The staff was very nice and the room was spacious and spotless. Overall, I had a wonderful stay and would consider staying here again.
Munish (10/5): Absolute Gem! - This property is absolute value for money. The place is excellently located and the staff and personnel make the stay extra special. I had a great stay and can’t wait to come back in my next visit.
Maryam (6/5): - The air condition was bad no cold air in the room and there was a leakage of water
GRAYCE MARIE MANGUAL- (10/5): - Solo Traveler.... Nice place to stay for 6 days. The staff very friendly. I felt very comfortable and mostly secure.
Brendeka (10/5): - Hotel was nice and clean, room was spacious. Complimentary snacks at check-in and daily complimentary lemonade everyday in the foyer. Staff was very friendly and helpful.
aurora (8/5): Great location and service reasonable rates - Great location hotel not far from times square, attentive staff and reasonable price. Lesson for me not to choose room by hotel lobby since it's often loud with thin walls next door rooms, hole in stove top burner and microwave had no glass for turn while heating food. Bathtub needs non slip since it's slippery.
Santhosh Kumar (6/5): - Not worth the money except for proximity to the downtown.. The rooms are shabby and old.. Bathrooms are rusty..
Cynthia (10/5): - This was my first stay at candlewood suites and I will go back. They are in a fantastic location, the room was spacious and clean, the staff were amazing. I have nothing negative to say, I had an excellent stay.
Maki (10/5): - It was convenient with a large refrigerator and kitchen
Shamarian (10/5): - I stayed here as a female solo traveler and I felt safe and comfortable. Staff was personable and helpful. The location was perfect, and the room had everything I needed especially the refrigerator and microwave. This is my new go to hotel in NYC.
John (8/5): - Not bad value for money in New York which is just super expensive from a UK Pound point of view. Staff work hard and are friendly but hotel is getting a little worn . We were allowed an early check in and late check out which was good. Bedrooms are decent size and have a bath and kitchenette. Double glazing does not keep out traffic noise and constant sirens. Lift buttons don’t light up and bath plug doesn’t work. Lacks enough cooking implements to do much cooking. Bed linen and pillows are lovely and soft. Aircon is highly effective but noisy. Gym is smallish and in basement. Lauderette is free to use and a plus. Reception area is pleasant and has free drinks and treats which is good after a long day dodging traffic on the mean streets. This area of Midtown had its fair share of vagrants but most are not aggressive . There is a constant stink of skunk cannabis on the streets. Hotel is well located and just minutes from subway at 42nd Street and Time Sq. might we worth spending a little more because everything is so expensive anyway .
Camille (10/5): - Courteous staff Strategic location Clean rooms Front desk 24hr service
Fatema (10/5): - let us check in early, had complimentary water, waterbottles, and lemonade. very nice staff
Carlos (8/5): - The hotel was clean and the service was excellent, but the rooms need remodeling.
Loreli (8/5): - Nice hotel for price
marcus (8/5): - The hotel is great it’s just the area around it has gone way down ,it’s a shame because this use to be my go to spot I’ve stayed there at least 3 other times in the past. So I will say great hotel , great customer service it’s just the neighborhood that has gone downhill terribly.
Angela (10/5): - Friendly staff. Room was big enough for the two of us
Verified traveler (10/5): - Awesome customer service. Great location in b/t Hells Kitchen & Times Square!
Luis (10/5): - I love the kitchenette that is provided. The staff is accommodating and prompt, accessible through the room phone or text. This is my second time staying here, and I would come here again whenever I visit NYC.
Sammy (8/5): - The hotel was very nice. The room was spacious. Walking distance to everything. The TV channels weren't the greatest. I only got a quarter of the channels listed. Please have prices listed for the items to purchase in the food pantry. Please be specific about housekeeping for those staying less than a week. It would help if you had 12 ounce cups for the coffee.
Felipe (10/5): - Amazing stay near Times Square! The hotel's location was perfect for exploring the city. The room was cozy and clean, with everything we needed for a comfortable stay. We loved being able to walk to all the iconic spots in Times Square. Highly recommend this hotel to anyone visiting NYC
SILANIA (6/5): - It was problemd with the elevator
Carolyn (10/5): - Hotel was clean. Quiet and comfortable. In a good location.
Aleksey (8/5): - Great property with a kitchen and everything you would need for a comfortable stay. Very quiet and clean, and the staff are friendly and helpful. It was a bit weird that the toilet seat would not stay up and that there is no place to drop off your garbage if you order take out. You have to call the front desk and arrange for someone to pick it up from your room. The location also did not feel safe as there were numerous homeless people outside who were fighting in the street when I was there, but that's true for much of NYC these days.
Dee-Anna (6/5): - The front desk staff were very friendly and welcoming. The staff were very responsive. We had issues with our refrigerator and once reported, the management quickly sent someone to our room to fix it. However, the TV channel options were awful, most of the programs were of very old movies (from 10+ years ago). Most channels had no signal and the ones were working the screen was dark.
Monica (8/5): - Close to everything but room needed to be cleaned better.
Dee-Anna (6/5): - It was refreshing to enter the lobby and be able to have a cup of delicious lemonade and baked treat. However, the room I was in could use a bit of upgrading, especially the air conditioner unit and better choices of tv programs.
Robert (10/5): - Having a full kitchen was ideal.
Hilary (6/5): - Staff is friendly.
Candiss (10/5): - I enjoyed seven days at this location. I enjoyed every minute of it. I will be back.
Tamara M. (10/5): - I will definitely stay here again room was clean staff was very polite lots of stores nearby close to time square also walking distance to a market I give this hotel a 10
Laura (6/5): - Excellent location and great staff service; property was dated and could use a carpet refresh. Room was comfortable for NYC standards. Good hotel for the price and location
John (10/5): - Good location and comfortable bed Cute chocolate square on entrance but it was mint flavored 😅
James (8/5): Great location but rooms need to be overhauled - The employees are excellent as is the service they render. The location of the hotel is perfect for those interested in attending Broadway shows. A good kitchen. That said, the rooms need a total overhaul. Chipped cabinets, torn curtains, door with lock missing and not closing properly. Only one fork and 2 knives. Could use additional cutlery. This is my second time at the hotel and what brought me back were the employees. This time Laura was great and last year, Ken.
Robert (8/5): - The room was delightfully and surprisingly quiet (for nyc.) There was a cute kitchenette. This was a last moment booking, made after midnight while in Time Square. When I arrived at the Paramount Hotel nearby, paid through Orbitz (never again-total nightmare) the Paramount Hotel had given my prepaid room away. Orbitz-no surprise-took no responsibility. The gentleman at the front desk of Candlewood was fantastic. Ditto for the staff.
Kelly (10/5): Clean, safe, and close to everything - Convenient location, we walked or rode the subway everywhere. They had water in the lobby since it was hot. We had a kitchenette but chose to eat out. The room had a small recliner which was perfect for relaxing. I paid extra for a higher floor but all you could see were bricks and windows from the hotel next to us so it was wasted money.
Eliahu (6/5): - There is cold water and hot coffee in the lobby. The elevators are old. The staff is friendly
Jay (10/5): - The hotel is in walking distance of many activities and restaurants. The valet service makes things so much easier if you have your car. Although there’s no in and out privileges for it, it still beats city parking lots. This way you’re not dragging your luggage through the city. The room was very clean and organized.
Beauty Emefa (10/5): - Good experience. Would stay again
Verified traveler (10/5): Excellent Stay - The hotel was very clean. The bed was comfortable. Hotel personnel were professional and courteous. Rate was reasonable.
Darren (10/5): - Such a great place to stay! Walking distance from Penn Station and plenty to eat and see close by!!
carol (8/5): - The front desk staff was very helpful and accommodating holding our luggage after checkout. We had a nice stay and value for a Times Square hotel. Not fancy but the mini kitchen worked well. We appreciated the iced teas as usual:).
PARAMPAL SINGH (4/5): - The location is great and close to Time Square - just a short walk.