Southern Sun Rosebank
Location: Crn Tyrwhitt & Sturdee Av Rosebank, 0A, Johannesburg, Gauteng, 2196, Johannesburg, ZA
Star Rating: 4 Stars
Property Type: Hotels
About this Property
Recreational Amenities
Enjoy a refreshing dip in the outdoor pool or stay active in the 24-hour fitness center during your stay at our Art Deco hotel.
Dining and Entertainment
Savor delicious meals at Fresh Restaurant or opt for room service for a cozy night in. Treat yourself to drinks at the bar/lounge or the poolside bar.
Convenience and Events
Benefit from services like concierge assistance, complimentary Wi-Fi, and limo/town car service. With extensive conference space and meeting rooms, our hotel is perfect for events in Johannesburg.
A getaway at Southern Sun Rosebank immerses you in the heart of Johannesburg's vibrant scene, just minutes away from top attractions. Book now for a luxurious stay in this prime location!
Important Information
- This property caters to LGBTQ+ guests.
- Reservations are required for spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
- Only registered guests are allowed in the guestrooms.
- The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
- A car is recommended for transportation to and from this property.
- Parking height restrictions apply.
- This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
Policies
Check-in: 02:00 PM - 12:00 AM
Check-out: 11:00 AM
Instructions: This property offers transfers from the airport and train station (surcharges may apply). To arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival at the property.
Amenities & Facilities
- Free breakfast
- Meeting rooms
- Fitness facilities
- Area shuttle (surcharge)
- Long-term parking
- Free WiFi
- 24-hour front desk
- Terrace
- Garden
- Luggage storage
- Designated smoking area
- Concierge service
- Wheelchair accessible
- Elevator
- Fitness facilities
- Supervised childcare/activities
- Conference space
- Golfing nearby
- Internet access in public areas - surcharge
- Free breakfast
- Safe-deposit box at front desk
- Multilingual staff
- Limo or town car service available
- Meeting rooms
- Tours/ticket assistance
- Wheelchair accessible parking
- Area shuttle (surcharge)
- Long-term parking
- Shopping center shuttle (surcharge)
- Theme park shuttle (surcharge)
- Snack bar/deli
- Self parking (surcharge)
- Airport transportation - pickup (surcharge)
- Pool sun loungers
- RV, bus, truck parking (surcharge)
- 24-hour fitness facilities
- Free full breakfast
- Ballroom
- Banquet hall
- Covered parking
- Secured parking
- Wheelchair-accessible public washroom
- Wheelchair-accessible van parking
- Wheelchair-accessible spa
- Wheelchair-accessible fitness center
- Wheelchair-accessible on-site restaurant
- Handrails in stairways
- Well-lit path to entrance
Rooms Available
-
Suite
1 King Bed
Overlooking the city
Layout - Bedroom and sitting area
Internet - Free WiFi
Entertainment - Plasma TV with premium channels
Food & Drink - Mini-fridge, minibar (fees may apply), coffee/tea maker, and room service
Sleep - Premium bedding, blackout drapes/curtains, and bed sheets
Bathroom - Private bathroom, bathrobes, and a separate bathtub and shower with a rainfall showerhead
Practical - Laptop-compatible safe, desk, and phone; rollaway beds (free) and cribs (free) available on request
Comfort - Climate-controlled air conditioning and daily housekeeping
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Minibar
- TV
- Telephone
- Hair dryer
- Bathrobe
- Desk
- Private bathroom
- Satellite channels
- Interconnected room(s) available
- Bottle of water
- Room service (limited hours)
- Daily housekeeping
- Hypo-allergenic bedding available
- Designer toiletries
- Premium bedding
- Separate sitting area
- Room service
- Blackout drapes/curtains
- In-room childcare (surcharge)
- Separate bathtub and shower
- HDTV
- Free WiFi
- Rainfall showerhead
- Free cribs/infant beds
- Bedsheets provided
-
Deluxe Room
1 King Bed
Overlooking the city
Internet - Free WiFi
Entertainment - Plasma TV with premium channels
Food & Drink - Mini-fridge, minibar (fees may apply), coffee/tea maker, and room service
Sleep - Premium bedding, blackout drapes/curtains, and bed sheets
Bathroom - Private bathroom, bathrobes, and a bathtub or shower with a rainfall showerhead
Practical - Laptop-compatible safe, desk, and phone; cribs (free) available on request
Comfort - Climate-controlled air conditioning and daily housekeeping
Need to Know - No rollaway/extra beds available
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Minibar
- TV
- Telephone
- Hair dryer
- Bathrobe
- Desk
- Private bathroom
- Satellite channels
- Interconnected room(s) available
- Bottle of water
- Room service (limited hours)
- Daily housekeeping
- Hypo-allergenic bedding available
- Designer toiletries
- Premium bedding
- Room service
- Blackout drapes/curtains
- In-room childcare (surcharge)
- HDTV
- Free WiFi
- Rainfall showerhead
- No rollaway/extra beds
- Free cribs/infant beds
- Bedsheets provided
-
Presidential Suite
1 King Bed
Overlooking the city
Layout - Bedroom, dining area, and sitting area
Internet - Free WiFi
Entertainment - Plasma TV with premium channels
Food & Drink - Mini-fridge, minibar (fees may apply), coffee/tea maker, and room service
Sleep - Premium bedding, blackout drapes/curtains, and bed sheets
Bathroom - Private bathroom, bathrobes, and a separate bathtub and shower with a rainfall showerhead
Practical - Laptop-compatible safe, desk, and phone; rollaway beds (free) and cribs (free) available on request
Comfort - Climate-controlled air conditioning and daily housekeeping
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Minibar
- TV
- Telephone
- Hair dryer
- Bathrobe
- Desk
- Private bathroom
- Satellite channels
- Interconnected room(s) available
- Bottle of water
- Room service (limited hours)
- Daily housekeeping
- Hypo-allergenic bedding available
- Designer toiletries
- Premium bedding
- Separate sitting area
- Room service
- Blackout drapes/curtains
- In-room childcare (surcharge)
- Separate bathtub and shower
- Separate dining area
- HDTV
- Free WiFi
- Rainfall showerhead
- Free cribs/infant beds
- Bedsheets provided
-
Junior Suite
1 King Bed
Overlooking the city
Layout - Bedroom and sitting area
Internet - Free WiFi
Entertainment - Plasma TV with premium channels
Food & Drink - Mini-fridge, minibar (fees may apply), coffee/tea maker, and room service
Sleep - Premium bedding, blackout drapes/curtains, and bed sheets
Bathroom - Private bathroom, bathrobes, and a bathtub or shower with a rainfall showerhead
Practical - Laptop-compatible safe, desk, and phone; rollaway beds (free) and cribs (free) available on request
Comfort - Climate-controlled air conditioning and daily housekeeping
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Minibar
- TV
- Telephone
- Hair dryer
- Bathrobe
- Desk
- Private bathroom
- Satellite channels
- Interconnected room(s) available
- Bottle of water
- Room service (limited hours)
- Daily housekeeping
- Hypo-allergenic bedding available
- Designer toiletries
- Premium bedding
- Separate sitting area
- Room service
- Blackout drapes/curtains
- In-room childcare (surcharge)
- HDTV
- Free WiFi
- Rainfall showerhead
- Free cribs/infant beds
- Bedsheets provided
-
Standard Room
2 Large Twin Beds
Internet - Free WiFi
Entertainment - Plasma TV with premium channels
Food & Drink - Mini-fridge, minibar (fees may apply), coffee/tea maker, and room service
Sleep - Premium bedding, blackout drapes/curtains, and bed sheets
Bathroom - Private bathroom, bathrobes, designer toiletries, and a hair dryer
Practical - Laptop-compatible safe, desk, and phone
Comfort - Climate-controlled air conditioning and daily housekeeping
Need to Know - No cribs (infant beds) or rollaway/extra beds available
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Minibar
- TV
- Telephone
- Hair dryer
- Bathrobe
- Desk
- Private bathroom
- Satellite channels
- Interconnected room(s) available
- Bottle of water
- Room service (limited hours)
- Daily housekeeping
- Hypo-allergenic bedding available
- Designer toiletries
- Premium bedding
- Room service
- Blackout drapes/curtains
- In-room childcare (surcharge)
- HDTV
- Free WiFi
- No rollaway/extra beds
- No cribs (infant beds)
- Bedsheets provided
-
Premium Room
1 King Bed
Internet - Free WiFi
Entertainment - Plasma TV with premium channels
Food & Drink - Mini-fridge, minibar (fees may apply), coffee/tea maker, and room service (limited hours)
Sleep - Premium bedding, blackout drapes/curtains, and bed sheets
Bathroom - Private bathroom, bathrobes, designer toiletries, and a hair dryer
Practical - Laptop-compatible safe, desk, and phone; free cribs/infant beds available on request
Comfort - Climate-controlled air conditioning and daily housekeeping
Need to Know - No rollaway/extra beds available
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Minibar
- TV
- Telephone
- Hair dryer
- Bathrobe
- Desk
- Private bathroom
- Satellite channels
- Interconnected room(s) available
- Bottle of water
- Room service (limited hours)
- Daily housekeeping
- Hypo-allergenic bedding available
- Designer toiletries
- Premium bedding
- Blackout drapes/curtains
- In-room childcare (surcharge)
- HDTV
- Free WiFi
- No rollaway/extra beds
- Free cribs/infant beds
- Bedsheets provided
-
Premium Room
2 Large Twin Beds
Internet - Free WiFi
Entertainment - Plasma TV with premium channels
Food & Drink - Mini-fridge, minibar (fees may apply), coffee/tea maker, and room service (limited hours)
Sleep - Premium bedding, blackout drapes/curtains, and bed sheets
Bathroom - Private bathroom, bathrobes, designer toiletries, and a hair dryer
Practical - Laptop-compatible safe, desk, and phone
Comfort - Climate-controlled air conditioning and daily housekeeping
Need to Know - No cribs (infant beds) or rollaway/extra beds available
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Minibar
- TV
- Telephone
- Hair dryer
- Bathrobe
- Desk
- Private bathroom
- Satellite channels
- Interconnected room(s) available
- Bottle of water
- Room service (limited hours)
- Daily housekeeping
- Hypo-allergenic bedding available
- Designer toiletries
- Premium bedding
- Blackout drapes/curtains
- In-room childcare (surcharge)
- HDTV
- Free WiFi
- No rollaway/extra beds
- No cribs (infant beds)
- Bedsheets provided
-
Premium Suite
1 King Bed
Layout - Bedroom
Internet - Free WiFi
Entertainment - Plasma TV with premium channels
Food & Drink - Mini-fridge, minibar (fees may apply), coffee/tea maker, and room service (limited hours)
Sleep - Premium bedding, blackout drapes/curtains, and bed sheets
Bathroom - Private bathroom, bathrobes, designer toiletries, and a hair dryer
Practical - Laptop-compatible safe, desk, and phone; free rollaway/extra beds and free cribs/infant beds available on request
Comfort - Climate-controlled air conditioning and daily housekeeping
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Minibar
- TV
- Telephone
- Hair dryer
- Bathrobe
- Desk
- Private bathroom
- Satellite channels
- Interconnected room(s) available
- Bottle of water
- Room service (limited hours)
- Daily housekeeping
- Hypo-allergenic bedding available
- Designer toiletries
- Premium bedding
- Blackout drapes/curtains
- In-room childcare (surcharge)
- HDTV
- Free WiFi
- Free cribs/infant beds
- Bedsheets provided
-
Standard Room
1 King Bed
Overlooking the city
Internet - Free WiFi
Entertainment - Plasma TV with premium channels
Food & Drink - Mini-fridge, minibar (fees may apply), coffee/tea maker, and room service
Sleep - Premium bedding, blackout drapes/curtains, and bed sheets
Bathroom - Private bathroom, bathrobes, and a bathtub or shower with a rainfall showerhead
Practical - Laptop-compatible safe, desk, and phone; cribs (free) available on request
Comfort - Climate-controlled air conditioning and daily housekeeping
Need to Know - No rollaway/extra beds available
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Minibar
- TV
- Telephone
- Hair dryer
- Bathrobe
- Desk
- Private bathroom
- Satellite channels
- Interconnected room(s) available
- Bottle of water
- Room service (limited hours)
- Daily housekeeping
- Hypo-allergenic bedding available
- Designer toiletries
- Premium bedding
- Room service
- Blackout drapes/curtains
- In-room childcare (surcharge)
- HDTV
- Free WiFi
- Rainfall showerhead
- No rollaway/extra beds
- Free cribs/infant beds
- Bedsheets provided
Guest Reviews
- Alan (10/5): - Did not use the pool
- Rachel (10/5): - Nice accommodations close to Rosebank. Included breakfast was good. Restaurant was tasty.
- Derek (10/5): Stunning Hotel but a Little Pestering - The hotel was pristine, and the room was great! It would be nice to have an iron in there, especially for busy business people on the go. The one weird thing is the number of times the hotel tried to contact me before my check-in. It was quite a nuisance. They emailed to confirm and then phoned me twice on the day of check-in. Neither time was I free to answer the call (the one time I was actually trying to scan my boarding pass for my flight and they were calling), but it felt a bit like I had a nanny! Very annoying!! Please use Whatsapp!!
- Sanjay (10/5): - Southern Sun Rosebank is in a convenient location, close to the city and just around the corner from Rosebank Mall. The staff advised against walking for security reasons, but it’s easy to get around with Uber or the hotel’s shuttle service to the mall. There is plenty of parking on-site, and the parking price is affordable. I really enjoyed the buffet breakfast, and the food at The Grill restaurant was also very good. Overall, I had a good stay and it’s a hotel I would recommend.
- Nimalan (4/5): Ok, but inconvenienced - Good location, but lots of disturbance. Fire alarm went of at 1am evacuated guests from hotel, but was false alarm Lots of construction and they start hammering/ drilling from 7am. Made stay uncomfortable
- Lenin (10/5): - The location of the hotel was excellent, only a 5 minute walk from the mall, with stores and restaurants for your convenience. My stay included a full breakfast buffet with a variety of items to select including a station for eggs and omelettes and coffee choices like cappuccino or regular. All tours I booked online picked up and dropped off at the hotel. Great value for the money. Will definitely stay here on my next trip to Joburg.
- James (8/5): - Hotel was great, room service and bar closed at 10pm, which iI thought was early, and staff were not happy that I ordered at 21.50.
- JAMES (6/5): - Major refurbishment underway so good value discounted room in Rosebank
- Tsietsi (10/5): - Lovely staff with good customer curtesy and good etiquette
- Lara (10/5): - We love the hotel. Everyone was extremely nice, service was fantastic. The gym was great. The breakfast was great. I highly recommend this hotel.
- George (8/5): - Great area
- Patrick (10/5): Highly recommend - We only spend the night at this hotel between flights but will be back. Highly recommend. Very comfortable. Fantastic breakfast selection. Only fault is the wall was made of transparent glass between bathroom and bedroom.
- John (10/5): - Nice room, friendly staff and great breakfast.
- PRINCE (10/5): - Nicely
- PRINCE (8/5): - Good
- Joel (10/5): - This is a good hotel that you will be comfortable at. Rooms are comfortable, staff are amazing, and the breakfast are awesome. Rosebank mall is a pretty close walk.
- Gerald (6/5): - The property is in a safe and secure location. I liked that the hotel provided an hourly shuttle to and from Rosebank mall. There was however some noise from renovations they are carrying out. When checking in i was met with welding fumes in the passage on the way to my room from doors they were fixing on the same floor my room was on.
- Carol (10/5): - This is a lovely place close to many activities
- Penelope (10/5): - It was a great stay and my highlight was the comfort of the bedding and friendly st3
- Corrin (10/5): - Amazing staff! Highly recommend
- Stephanie (6/5): - Room had an awful smell. Otherwise it was very clean. Breakfast had a good array of options. Area was close to mall, there was a shuttle service to/from hotel to mall for free. I was told area was not safe so took advantage of shuttle to go to the mall which was very nice, had several supermarkets inside as well. I did like being able to reserve a car pickup from airport to hotel- did this by emailing them- was very affordable. $35 usd. Driver (Phumlan) was very friendly and informative. Staff at hotel were all very friendly as well.
- Ravigopal (8/5): - Staff is very nice, provides clear directions. Extremely quite lobby and friends people.
- Marcelo (10/5): - Excellent service, sherry and ostrich steak
- Ismail (10/5): - We loved our stay at the Southern Sun. The room was fabulous and staff were very professional and helpful. It’s an easy walk to the Mall and the Rosebank train and bus station.
- Pooventheen (10/5): stay and comfort - it was an amazing stay
- Nancy (6/5): - Can’t fault anything
- Talc (8/5): - Nice place
- Bernadette (8/5): - Nice and safe area
- Laney (8/5): - Our stay was good. The service and staff were excellent and went above to make sure that we were comfortable and safe. The location is great for the Rosebank Mall a few minutes walk away or a ride on the complimentary shuttle service. We ate dinner one night at the bar and the food was fresh and so tasty. Some areas for growth: The breakfast was the same all 3 mornings. Maybe change one or two dishes to add a bit of variety. The carpet in the hallways looked dirty and dated the hotel.
- Bernadette (8/5): - It was a pleasant stay
- Bernadette (8/5): - So close to shopping and lot of dining options
- Ingrid (10/5): Good value - Rooms are big and very clean. Breakfast service is speedy and friendly. Reasonably priced.
- Virginia (10/5): - Southern Sun Rosebank was only two blocks from the Rosebank Mall and the City Sightseeing bus. It's an easy walk but the hotel also has an hourly shuttle service to/from the mall for free. This came in handy after dinner when we didn't want to walk at night. The hotel was clean, the restaurant had a great breakfast and dinner. The hotel staff was helpful and everyone was super nice. I would stay here again.
- Leon (8/5): - The service was good and upto the level of expectation
- Jetina (6/5): - the staff was very rude at the reception
- PRINCE (10/5): Great - Good
- Zeyn (6/5): Good accommodation, poor customer service - Place was clean and conveniently located. Customer service was disappointing. I requested for them to write a congratulations note in the room as this was a booking I made for my brother who just got married. They reassured that they would but nothing was done.
- James (10/5): - The staff here are some of the friendliest people we have met. Highly recommend staying here
- Valerie (8/5): - Our 1st visit to Jo-burg (& S Africa) Great location - we were easily able to walk to the site seeing bus, dining and train to airport. Breakfasts were great They did not seem to have the airport shuttle for a fee listed.
- Vikram (2/5): Ms. - We are so disappointed with what happened at the hotel. It is actually shocking. There was a water leas in the lobby and we were asked to stand outside, 4 hours in the rain and I got extremely ill and then they shifted us to another hotel, down graded me to a standard room from a suite, and made me check out at 11am with a high fever. I am also going to complain to the regulator and want compensation for my inconvenience and illness from the hotel.
- peter (10/5): - Fantastic staff. Fantastic breakfast. Fantastic reception and breakfast experience!
- Jennifer (2/5): Terrible stayover - I had a terrible stay over at this hotel. At about 22h00 it was really hot in my room. When I turned on the aircon it didn't work. I called the main desk and they said they would send a maintenance person. I called again after a half hour and the front desk said I must wait until the morning. I was unbearably hot and could not sleep the whole night. It is a claustrophobic room. I complained the next morning and the staff shrugged their shoulders. I was not offered a change in room with assistance to take my luggage across. I will never stay here again!!!
- lisa (10/5): - Great property at an amazing price loved the clean room with king bed yes bathroom is small but very clean with large shower winderfull spa attached to hotel i had an amazing massage and partner really enjoyed hes petecure wo
- Shanil (10/5): - This is a wonderful hotel in the heart of the culinary of Rosebank. Close proximity to amazing restaurants and nightlife within a 10 min walk. Staff are very professional and special kudos to Hendrik (barista for amazing coffees) and Sinhle and team at the Circle Bar. Wonderful customer service and a great place to stay in Johannesburg. SR from Toronto, Canada
- Christopher (10/5): - A wonderful stay. Service was great. Facilities good too. Shuttle to Gautrain was a wonderful touch, considering it was only 2 blocks away. I will be back.
- George (10/5): - We had dinner at their classy restaurant, we had ostrich and steak, it was so delicious and melted in your mouth. Would recommend this hotel.
- Chisenga (10/5): - very good experience I'm happy
- Rui (8/5): Excellent place,well located lots of place - Excellent place and well situated with lots to eat ,do and shop all 5 min walk.
- Javon (10/5): Amazing Stay! - Absolutely amazing experience! Such a beautiful hotel and the bed was very comfortable. I loved the breakfast every morning. I would definitely stay here again!
- Nicole (10/5): - The staff was wonderful and friendly. The hotel was updated and clean. The food was delicious!
- richard (10/5): - great. thanks
- Antje (6/5): - I was overall happy with the stay. The Deluxe room is rather small, staff overall were nice and helpful, except for the manager who told me (after I had already paid half day for late check-out and needed on additional hour) that if I would "come one minute after" the agreed time, I would be charged the full night, in no uncertain terms. I was one of several guests attending a conference and not really sure what caused such hostile tone. Otherwise fine and uneventful.
- Nompilo (10/5): - It was good but we don't enjoy the dstv cause you guys didn't have channels in it
- Sabrina (8/5): - The staffs and services are impeccable. Property is in a good condition and in a relative safe neighborhood, all things considered. Food in the restaurant on site are a few options with good quality. Didn’t like the dirty carpet in the room though. Overall, it’s a great stay.
- alan (6/5): Meh... - The hotel lobby has been updated and thr breakfast is excellent. But thats about it. Thr rooms are old and small, the bathroom is cramped the the shower leaked, the stafd are nice but i had issues with them at check out. I wont atay here again. Not a 4 star hotel
- Mohammed Zaid (6/5): Disappointing - The holel is nothing lke the pics. Lobby reception area is beautiful but the rooms are very dated and old
- Norma (10/5): - It was nicely located to the large Rosebank Mall which we could walk to during the day.
- Verified traveler (6/5): - Food and Beverage services is very Poor
- Ruksana (8/5): Very good - Excellent and safe area especially they provide a free shuttle to the Rosebank mall
- Verified traveler (6/5): Fine Stay with New Ownership - I was a little disappointed that I booked this hotel under the Crowne Plaza and it had switched ownership to Southern Sun. I had stayed at the Crowne Plaza previously and it was a wonderful experience, hence why I was booking to stay there again. Now I am unsure if I would stay there again. The room I stayed in was not as nice (not as large, was not updated, etc.) and the amenities I appreciated last time were not included (french press and fresh coffee in the room, etc.). Overall, there was nothing particularly wrong with my experience, it just wasn't as impressive as my previous stay.
- Verified traveler (8/5): - It was a surprise that the establishment had changed names from Crowne Plaza to Southern Sun. The first time I heard about this was when our taxi driver told us about the name change. Luckily, the driver knew where to take me. It was also somewhat of an inconvenience to find that the hotel lobby was under renovation. Nevertheless, the staff were very friendly and helpful.
- Richard (10/5): - No issues about comfort, quality of service and breakfast.. Getting work done whilst I was there, in reception area, so no inconvenience at all
- Michal (8/5): Great choice - once done with reconstructions - Stayed for 6 nights in Jan 2020. The hotel lobby is being rebuilt, and there is enormous noise and smell - but the guys are working hard. The staff is enormously cliebt-oriented and friendly. Room was spacious and well-appointed, every staff member was without fault friendly and helpful. Hotel runs a complementary shuttlw to the nearby mall and Gautrain station every hour. Will be back
- Madge (6/5): - Nah. It’s okay but not great.
- Melissa Ann (8/5): Better than expected - Better than expected, and close walk to Rosebank mall (less than 5 mins). Good service and room was comfortable.
- Verified traveler (6/5): Average Hotel - Poor check-in and poor check out. Uninterested staff working at this place. Room was basic but comfortable. Gym needs more machines. Parking is safe and a nice touch - although you have to pay for it but not much. Bkfast is very expensive and average It is close to restaurants
- Livia (8/5): Good option - Great hotel, with a great structure the staff was very nice and helpful specially Mbuyiselo and Lettie they sure made de stay smother! Points and comments about the hotel: - location: its about 35 minutes from the airport or Rambo and a 350 rands Uber ride, for me it was perfect because I was taking the hop on hop off and it’s really near the point of pick up! Also there is a mall about two blocks away, with a lot of stores some supermarkets and a sin card store where I bought mine (telkom, and so far it’s been great, and WAY cheaper than in the airport) - accommodations: overall very great, the bed seems to hug you! Some attention points is that the air doesn’t get very cold, I even changes rooms because mine was so hot, but I like to sleep with low temperatures so there is that, also there was a house keeping mistake where there wore some tennis shoes that were not mine on my bedroom and that was a bit weird, but overall a good experience! The breakfast is nice, they could improve the hash browns but still delicious with soft eggs! If you aren’t looking for somewhere agitated with a lot of people and stores and restaurants I would recommend staying around Mandela Square, was he rosebank neighborhood it’s really quiet
- S J (6/5): Not what you would expect from a crown plaza - Hotel was advertised as adjacent to mall, but it wasn’t. Main bar and lobby area a building site. Only one Resturant not two.
- Terry (4/5): Poor hotel - Wrong room than I booked, poor selection of food and beverages. Couldn't give a refund when i left early.
- Verified traveler (10/5): - Staff was very friendly and accommodating. Hotel was very clean also.
- Bakkie (8/5): - Was under renovation... pool was not accessible, taxi pick-up was unclear
- Onicko (10/5): Love this place - Amazing hotel. Wonderful staff. Clean rooms.
- Andrew (8/5): Gréât location and good quality for a fair price - Great rooms (deluxe) and great breakfast. Friendly and helpful staff who went out of their way to help me with changes to my reservation. Lovely breakfast. The lifts need attention though and the breakfast room was being renovated which makes it very hard to get served quickly
- Patricia (8/5): - Great location for our meetings. Staff were helpful. Excellent free shuttle service. Only downside was we arrived early morning flying in from UK, and couldn't check into room until 2pm
- Kenneth (10/5): - Great hotel, I will stay there next time I'm in Johannesburg for sure.
- robert (10/5): Great staff - "Peacemaker" a standout - The facility and the staff were top notch. A special acknowledgment to Peacemaker, restaurant manager, who went above and beyond to welcome our team and our guests. Also his staff was very gracious.
- S. (8/5): - The decor was beautiful. Great to have hotel provide free transpotstion to local spots.
- Verified traveler (10/5): Very welcoming - The staff is very friendly and welcoming. The ambiance is beautiful. The staff made me feel so at ease. Everything was just as the pictures (well besides the pool....i thought it was on the roof lol).
- Jack (8/5): Small room in great location, with great breakfast - Most of the reception staff were very helpful, and they were quick to respond to our requests and bring something to our room as needed. The breakfast, which we paid for in advance, was superb. Lots of options, and the staff attended to our needs and asked for our coffee orders. We had delicious espresso drinks each morning. Thanks, Alfred! The room we were given was tiny. It should not be a hotel room except at inferior properties. In Rosebank, at 4-star level, my room was awful. The bed took up most of the main room, and the toilet was squeezed between the shower and the sink in a space that reminded me of an airplane lavatory. Lastly, the night-shift manager at reception helped us out and she was sweet and competent. We had to solve a problem that emanated from the tour service the hotel uses as subcontractors. That company was awful! The hotel should sever all business ties with that company (Professional Passenger Services). I tried to book two guided tours with them, and they were incompetent, rude, dishonest, and scheming. Moments before my first tour started, they tried to raise the cost and "shake me down" for more money. I luckily did not take the tours. Still, the company submitted a bill (to my room) for one tour. The hotel manager fixed this and deleted the tour cost. I never received an apology from them. They are not "objective" people who should run the concierge desk at all. Crowne Plaza needs an "independent" concierge team.
- Harold (10/5): Dr Bloch - Great stay upgraded to a suite
- Sabrina (10/5): - The staff was very hospitable. Alfred at the front desk, Luther with transportation services, and Christina in housekeeping were all remarkable.
- Verified traveler (10/5): - Amazing hotel with helpful and friendly staff. My only build would be to have staff available 24/7 at the parking boom for when guests are leaving really early in the morning.
- Verified traveler (10/5): - Great customer service and clean hotel. The food was also good.
- Mari (10/5): - Good location, close to shops and restaurants; room was comfortable and well-appointed, good selection of toiletries
- Verified traveler (4/5): - The transportation to and from the hotel was not up to par. I made arrangements a month ahead as well a week of my stay, but transportation was still over an hour late in picking me up from the airport. On my return to the airport, transportation was an hour late. I verified the time twice one full day ahead of my departure. The service staff gave me the excuse if my requested service and time not being in the books. Absolutely not true. I verified more than once on each occasion.
- Verified traveler (10/5): - proximity to the mall and free shuttle to the mall at anytime
- Sophia (8/5): Weekend getaway - lovely hotel, excellent service, good area close to the rosebank mall. Rooms were comfortable, only the bathroom was too small.
- Zack (8/5): Great city stay. - Great hotel, great local, huge lobby, breakfast and lounge areas as opposed to the room which was a tad small..
- Verified traveler (10/5): - the efforts of the staff and their willingness to help
- Verified traveler (8/5): - It's very well located and is very functional for business travel
- Verified traveler (10/5): - Good location. Safe area. Near to shopping mall. Friendly stuff. Quiet hotel.
- Carlos (10/5): Great Hotel - This hotel is awesome. In a great neighborhood. Great overall service!
- Carlos (10/5): Rosebank Rules - This hotel is gorgeous, clean, safe, comfortable, and in a great neighborhood. A little far from the airport but we'll worth it. Great price, great food, and great service!
- Verified traveler (8/5): - Always lovely service and dependable high-quality room- bathrooms are a bit tired/showers often have slow drain and poor design leads to pending of water on bathroom floor
- Antonia (2/5): Charmless - Utterly charmless hotel. Decorated in dark colours presumably to hide the grubbiness. Asked for a late check out but reception follow strict rules and charge per hour. No flexibility. Breakfast average at best.
- Verified traveler (10/5): - Wonderful welcome and trearment for my entire stay
- Verified traveler (6/5): - The hotel is in a great area. This was my second stay at the hotel. The room I was in was not very clean. The bathroom counter had water stains. There was a clump of hair next to the bed and the ceiling of the shower had black mildew in the corner. The bathroom also had a weird smell as if there was water leaking onto wood somewhere. The bed was comfortable.
- roger (10/5): Great - Great plave for an over nighter
- Abdool Kader (8/5): - They clAimed i did not book in the right appp i shouldhave booked. Through the ihg appp
- jeffrey (8/5): Good stay! - Crowne Plaza was very comfortable, in a good area and service was good, would probably stay there again. Only downside was that the breakfast was very overpriced!
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