Pulai Springs Resort

Name: Pulai Springs Resort
Address: 20 km Jalan Pontian Lama, Johor Bahru, Johor, 81110, Johor Bahru, MY

Location: 20 km Jalan Pontian Lama, Johor Bahru, Johor, 81110, Johor Bahru, MY

Star Rating: 4 Stars

Property Type: Hotels

About this Property

Discover the ultimate getaway at Pulai Springs Resort, where relaxation meets adventure in the heart of Johor Bahru.

Luxurious Pools and Recreation
Dive into one of our two stunning outdoor swimming pools or unwind in the sauna after an invigorating workout at our fitness center. Families will love the arcade/game room, keeping everyone entertained during their stay.

Culinary Delights
Savor delicious meals at The Gleneagles Terrace or grab a quick snack at our cozy coffee shop. Enjoy room service or sip refreshing drinks at the bar/lounge and poolside bar, ensuring a delightful culinary experience.

Comfortable Accommodations
Relax in one of our 184 air-conditioned rooms, each offering private balconies, refrigerators, and complimentary Wi-Fi. Modern amenities and complimentary toiletries guarantee a comfortable stay.

Book your unforgettable escape at Pulai Springs Resort today and make lasting memories!

Important Information

No pets and no service animals are allowed at this property.
A car is recommended for transportation to and from this property.
Contactless check-in and contactless check-out are available.

Policies

Check-in: 03:00 PM - 12:00 AM

Check-out: 12:00 PM

Amenities & Facilities

Fitness facilities
Express check-out
Arcade/game room
Free WiFi
Terrace
Garden
Luggage storage
Express check-in/check-out
Sauna
Concierge service
Steam room
Elevator
Fitness facilities
Conference space
Hiking/biking trails nearby
Breakfast available (surcharge)
Arcade/game room
Library
Safe-deposit box at front desk
Free newspapers in lobby
Front desk (limited hours)
Express check-out
Smoke-free property
Billiards or pool table
Tours/ticket assistance
Snack bar/deli
Golfing on site
Playground on site
Free self parking
Banquet hall
Wheelchair-accessible fitness center
Wheelchair-accessible on-site restaurant

Rooms Available

Two Bedroom Suite

1 Double Bed and 2 Twin Beds
850-sq-foot soundproofed room, balcony with garden views

Layout - 2 bedrooms
Internet - Free WiFi
Entertainment - Cable channels
Food & Drink - Refrigerator, coffee/tea maker, electric kettle, and room service
Bathroom - 2 bathrooms, slippers, and a shower with a rainfall showerhead
Practical - Safe, iron/ironing board, and desk; rollaway beds (surcharge) available on request
Comfort - Air conditioning and daily housekeeping
Accessibility - Wheelchair accessible
Need to Know - No cribs (infant beds) available, bed sheets not available
Smoking And Non-Smoking
Room/bed type depends on availability at check-in

Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Refrigerator
- Desk
- Slippers
- Electric kettle
- Bidet
- Wheelchair accessible
- Daily housekeeping
- Room service
- Free WiFi
- Rainfall showerhead
- Room and bed type depend on availability check-in
- No cribs (infant beds)
- Smoking and Non-Smoking
- Bed sheets not available
Three Bedroom Suite

1 King Bed, 1 Double Bed and 2 Twin Beds
1227-sq-foot soundproofed room with a balcony

Layout - 3 bedrooms
Internet - Free WiFi
Entertainment - Cable channels
Food & Drink - Refrigerator, coffee/tea maker, electric kettle, and room service
Bathroom - 3 bathrooms, slippers, and a shower with a rainfall showerhead
Practical - Safe, iron/ironing board, and desk; rollaway beds (surcharge) available on request
Comfort - Air conditioning and daily housekeeping
Accessibility - Wheelchair accessible
Need to Know - No cribs (infant beds) available, bed sheets not available
Smoking And Non-Smoking
Room/bed type depends on availability at check-in

Max Occupancy: 6 (6 Adults)
- Coffee/tea maker
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Refrigerator
- Desk
- Private bathroom
- Slippers
- Electric kettle
- Bidet
- Wheelchair accessible
- Daily housekeeping
- Room service
- Free WiFi
- Rainfall showerhead
- Room and bed type depend on availability check-in
- No cribs (infant beds)
- Smoking and Non-Smoking
- Bed sheets not available
One Bedroom Suite

1 King Bed OR 2 Twin Beds
603-sq-foot soundproofed room with a balcony

Layout - Bedroom
Internet - Free WiFi
Entertainment - Cable channels
Food & Drink - Refrigerator, coffee/tea maker, electric kettle, and room service
Bathroom - Private bathroom, slippers, and a shower with a rainfall showerhead
Practical - Safe, iron/ironing board, and desk; rollaway beds (surcharge) available on request
Comfort - Air conditioning and daily housekeeping
Accessibility - Wheelchair accessible
Need to Know - No cribs (infant beds) available, bed sheets not available
Smoking And Non-Smoking
Room/bed type depends on availability at check-in

Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Refrigerator
- Desk
- Private bathroom
- Slippers
- Electric kettle
- Bidet
- Wheelchair accessible
- Daily housekeeping
- Room service
- Free WiFi
- Rainfall showerhead
- Room and bed type depend on availability check-in
- No cribs (infant beds)
- Smoking and Non-Smoking
- Bed sheets not available
Four Bedroom Suite

1 King Bed, 1 Double Bed and 2 Twin Beds
2077-sq-foot soundproofed room, balcony with golf course views

Layout - 4 bedrooms
Internet - Free WiFi
Entertainment - Cable channels
Food & Drink - Kitchenette with refrigerator, coffee/tea maker, and electric kettle
Bathroom - 4 bathrooms, bathtub, slippers, and free toiletries
Practical - Safe, iron/ironing board, and desk; rollaway beds (surcharge) and cribs (free) available on request
Comfort - Air conditioning and daily housekeeping
Accessibility - Wheelchair accessible
Need to Know - Bed sheets not available
Non-Smoking
Room/bed type depends on availability at check-in

Max Occupancy: 8 (8 Adults)
- Coffee/tea maker
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Kitchenette
- Refrigerator
- Desk
- Private bathroom
- Slippers
- Electric kettle
- Bidet
- Wheelchair accessible
- Daily housekeeping
- Room service
- Free WiFi
- Room and bed type depend on availability check-in
- Free cribs/infant beds
- Bed sheets not available
Studio Suite

1 King Bed
431-sq-foot soundproofed room with a balcony

Internet - Free WiFi
Entertainment - Cable channels
Food & Drink - Refrigerator, coffee/tea maker, electric kettle, and room service
Bathroom - Private bathroom, slippers, and a shower with a rainfall showerhead
Practical - Safe, iron/ironing board, and desk; rollaway beds (surcharge) available on request
Comfort - Air conditioning and daily housekeeping
Accessibility - Wheelchair accessible
Need to Know - No cribs (infant beds) available, bed sheets not available
Smoking And Non-Smoking
Room/bed type depends on availability at check-in

Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Refrigerator
- Desk
- Private bathroom
- Slippers
- Electric kettle
- Bidet
- Wheelchair accessible
- Daily housekeeping
- Room service
- Free WiFi
- Rainfall showerhead
- Room and bed type depend on availability check-in
- No cribs (infant beds)
- Smoking and Non-Smoking
- Bed sheets not available
Deluxe Suite

1 Double Bed
430-sq-foot soundproofed room with a balcony

Layout - Bedroom
Internet - Free WiFi
Entertainment - Cable channels
Food & Drink - Refrigerator, coffee/tea maker, electric kettle, and room service
Bathroom - Private bathroom, slippers, and a shower with a rainfall showerhead
Practical - Safe, iron/ironing board, and desk; rollaway beds (surcharge) available on request
Comfort - Air conditioning and daily housekeeping
Accessibility - Wheelchair accessible
Need to Know - Bed sheets not available
Non-Smoking
Room/bed type depends on availability at check-in

Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Refrigerator
- Desk
- Private bathroom
- Slippers
- Electric kettle
- Bidet
- Wheelchair accessible
- Daily housekeeping
- Room service
- Free WiFi
- Rainfall showerhead
- Room and bed type depend on availability check-in
- Bed sheets not available

Guest Reviews

Ahmad Faidzal (10/5): - new development around resort
Ayman (8/5): - Pleasure stay
Muhammad (8/5): - Nice place to stay if you have business around the area. The nearest attractions are 30 mins drive from the hotel.
Resort52260098211 (10/5): Very good - I love the big rooms and the pool and the breakfast and it is very convenient and comfortable. The workers there are really friendly and nice, the room service was the best. Remember that the hotel can stay up till 8 people. I love the pool and the slide.
Resort34539539531 (6/5): Decent OK Hotel, Nothing To Shout About!! - This is a nice average 3 Star Hotel in Skudai (30Min drive from JB city). All the rooms comes with a balcony. My wife and I stayed here for 2 nights recently. We stayed in the One Bedroom Suite and paid RM240 Per Night (including taxes). I would never stay here again. Good Points 1. The room is clean but basic, outdated and comes with simple amenities. Bad Points 1. The buffet breakfast tasted nice but the food choices were average and limited. 2. This hotel is not walking distance to anything such shopping malls, restaurants, convenience store etc. 3. The swimming pool is facing an housing area. 4. The car park is not covered and you’ll need to walk about 5-10Min to the lobby. 5. The staffs are pleasant
Siti hafsah (10/5): - Everything 👍👍
Hartini (4/5): Hotel needs a revamp - This place is old and badly needs renovation. Room is dated, water pressure is low, sofa is old, aircon works intermittently but leaks... The list goes on. Service tries hard but the hotel's glory days are long over.
inascully (8/5): Not a secluded resort anymore - This is one of my favourite places to stay in Johor. It was beautiful back in the 90s. It's still beautiful, but it needs painting work. We came 2 years ago & were shocked to see the dense trees were cleared. And we came in Oct 2024, shocked to see the pool now looking over newly built houses. This resort is no longer peaceful & tranquil, surrounded by green. So sad that MPIB (the authority) let this happen. Our room is clean. Huge & facing the ugly cleared land. There is an iron & a hair dryer. The furniture is old. But the bathroom did some refurbishment. They need to change the pillowcases; too small for the pillows. Relax in the room & watch various local channels & Netflix. Breakfast is good with various foods & drinks. Will we come back here again? Unsure. The hospitality is still good. But the surroundings are ugly & no more secluded.
takewee (8/5): Not bad can give it a try - Love the safety for car park and breakfast. Quiet though and it is quite secluded which suits me. One thing I do not like is the toiletries which still serve in small bottles and not environmentally friendly. Would prefer them to install permanent bottles for us.
Gchinaconsult (10/5): Excellent for Corporate events - We just completed a weekend retreat at the resort. (Aug 16-18) Sabrina and her team did an excellent job to fulfil all our requirements regarding -Accommodations * Faizal from front office -Meeting & coffee breaks * Roni & Pravin -Meals *Joanne & Angie from Qing palace restaurant. Well done & keep up the good works !
karkiat (2/5): Dated and badly maintained property, lack lustre customer service. - Checked into a room where 2 out of 3 aircon units were down. After spending 20-30 mins to fix it, the technician confirmed that it is not working. One hour later from point of check in, finally got into another room where the aircon was buzzing loudly. Staff who helped us change room didn't bother to offer assistance with the luggage when obviously we needed help as we were half unpacked with a sleeping infant and toddler way past his bed time in tow. Repeatedly reminded them that I needed the cot quickly but they took forever. Room is very dated, dusty and obvious signs of wear and tear.
neojiayiv (2/5): Terrible security and service - Okay first of all, the security was terrible, I would go back everyday to find my door ajar after room service every day. Secondly, despite the a handful of nice staff here, the manager at the Cinta Terrace was inflexible, stuck up and the service was inconsistent. Asked for a glass of ice and was turned down, then asked for another waiter to bring us ice and while she was on her way to the kitchen, he stopped her and told her off and also some other restaurant goers for asking for ice??? But meanwhile some other people asked for ice and got it? Like can yall at least be consistent when refusing customers? Also how hard is it to provide a cup of ice bro??? We were nice about it too so I don’t understand how could someone be so inflexible and straight up RUDE when u literally are in the service line. If I had a freezer and ppl asked for ice nicely I would have done it too??? And when ur colleagues wanna be nice to customers and get ice for them why are u like stopping them??? The manager even asked us to buy it from them for RM5. That is straight up extortion bro? At first, i thought they just didn’t have any more ice but I guess they just wanted to sell it to us for money. Then we pay so much for the buffet for what ? lol
Nordin (8/5): Moderately Old - Far from everywhere. So it is not convenient. Booking Grab will take around 1 hour to get.
luxuriousexperience1 (6/5): Pulai Springs Resort - I was invited to stay at Pulai Springs Resort to review the resort experience, and it presents a property nestled in Pulai of Johor Bahru. The resort boasts a variety of amenities, including free Wi-Fi in all rooms and a fitness centre, setting high expectations for a luxurious stay. The surroundings and gardens initially create an inviting atmosphere. However, some aspects of the resort did not align with the high-quality experience one would expect from a four-star property. The room experience at Pulai Springs Resort is comfortable but lacks the refinement that distinguishes a luxurious stay. The rooms are spacious and feature modern furnishings, yet the decor feels somewhat dated. The bathroom lacks the indulgent touches one might anticipate. Although the bed is comfortable, the ambience falls short of the elegance that the brand promises. There is potential for improvement in updating the room interiors to better reflect the resort's four-star rating. The buffet breakfast at Pulai Springs Resort provides a decent variety of options. However, the dining experience does not stand out as special, with the service being unremarkable. Despite the resort's amenities, there is a noticeable gap between the resort's offerings and the experience it aims to provide. For Pulai Springs Resort to align with its brand and stand out as more than just another resort, more emphasis on personalised service and refined details is necessary. By enhancing these aspects, the resort can better meet guest expectations.
Verified traveler (8/5): A lovely stay - Overall a lovely and value for money stay. Location of the resort is a little isolated, but makes for a quiet and peaceful getaway. Rooms are old but functional and somewhat clean (just ignore the corners and nitty gritty bits if you can!) We had the 4-bedroom suite and it was great for our family in terms of size. There was an ant situation though, as they came out very quickly to some dried goods we purchased. Would suggest for the hotel to try to remove them, and that patrons can try to place food items in the fridge or well covered. Fittings are simple and can be clunky. Swimming pool is old and one of outdoor jacuzzi is closed for repairs. The indoor jacuzzi doesn't really have pressure/bubbles/power, but provides a decent warm water soak. Kids enjoyed the slide though.
Khairnawaty (10/5): - Spacious, peaceful and clean property. Downside is one of the room aircon giving out hot air only. Need to do servicing on it.
manzurd (10/5): Peace and Quiet... - Great place for me and the family to chill and unwind from the busy city live. Great staff and genuinely helpful and friendly... Special shout out to Mr Faizal and Mr Tamish for their attention to details when required. Visited the Ramadan Bazar Buffet and oh my.... The spread was great and the quality of the food were great. Well done.
DaddyistheBest (10/5): Huge 2-bedroom suites!! - Stayed in a 2-bedroom Cita Ayu suite, which was really a 2-bedroom fully furnished apartment, with a living room, dining area, kitchenette (but utensils not provided), and 2 bathrooms. Each bedroom had its own mini room for built-in wardrobes cum study. It was huge - easily 1,000 square feet! After a 20% discount for booking directly through their website, it was under RM380 nett per night with buffet breakfast included!
AmyWoon (4/5): Poor restriction on pool usage - Bed & room was ok, however the toilet is old, the toilet bowl cant flush properly, very poor swimming pool maintenance, no restriction on swim attire, many are not wearing swim suit, the so call warm pool for kid smell stink, due to misused by a bunch of adult without swimming attire
Leeta (10/5): Happy holidays - Comfortable and nice place
Saradala (10/5): One of the best Malaysian resort experiences ever - About 60+ of us went to Pulai Springs Resort for a camp recently and we would go back again. Some highlights: - The resort staff were all so helpful, friendly, supportive and responsive (big thanks to Sabrina, Tann, Zul, Roni, Sarah, Gemok, Chef Tom, etc) - We loved the Chinese food at Qing Palace, every meal was delicious - The 2-bedroom and 3-bedroom suites were comfortable and clean, and the living rooms were a good space for groups to gather - Quiet, calming, relaxing resort
JINHAI (10/5): - Great value for the price. Quiet resort w a bunch of nice pools and walking areas
Travel56900262119 (2/5): Serious hygiene issues that needs urgent looking-into - The rooms were old, toilets were unclean with mould stains, gunk all around. There were smells coming out from the bathroom all the time; we had to buy disinfectants and air-freshener during our stay. There were lizard poop on the walls and the room was just very unclean. The extra bed they sent heavily reeked of funky smells and we found where they kept their extra beds (see photos). They charge RM10 for every extra towel , but they came with ants inside the folds. Their photos online are deceiving, do think twice before booking this resort.
LenaTeo (8/5): Service Excellence in Pulai Springs Resort - The place might be abit dated, but its clean and tidy. The staff there including Sarah and Mr Tan were very efficient and quick in response. Will consider to go back or recommend events to be held here. Thank you Sarah and Mr Tan for the excellent service.
Peter (6/5): Noisy aircon and ongoing construction. - I booked a 3 bedroom apartment. Aircon in 2 out 3 bedrooms are extremely noisy. Sounds like lorry parked with engine on next to your bed. Really disturbing to our sleep. I was half contemplating of getting an ear plug the next day to help me sleep. Decided to off the aircon and bear with the rising temp in the middle of the night to get some sleep. The aircon needs to be replaced if Pulai Spring wants to attract people to book the place. King bed is not pocketed spring so be prepared for “earthquake” shake when your partner toss and turn while sleeping at night. A whole construction is happening right in front of the pool. Terrible view to feel relax unless one is keen to walk to the other side of the resort building which has better landscape pool with reasonable view. Buffet breakfast has a reasonable spread. I will not book again for sure until the aircon is fixed and the construction is completed. Staff were friendly and helpful in general.
NorthStar02628131848 (6/5): 1st time stay - We stayed for 2 nights. When we were out after breakfast and came back after lunch about 1.15pm. My husband was tired. Omg room was not clean. We cannot rest. When we checked in the safe was locked. I could not use. Other than the housekeeping and the safe. All was ok. Chinese restaurant was expensive
Jolmk (6/5): Great for a getaway from city life - Place is of average size, not really spacious. There are three bedrooms and no bath tub. Hotel is not near to any convenience shop. This place is perfect for resting and away from city life. The swimming pool is great and indoor kids playground
Effandi (10/5): Pleasant stay - The stay was amazing. Check in was super fast. The front desk had all the things prepared beforehand and was just waiting for my appearance. Thats how efficient it was this time round. Banquet staff were also very helpful and friendly. They attended to my needs promptly. All the staff in fact made everyone feel welcome by the usual greetings. I got to say that they serve one of the nicest sambal for nasi lemak. They deserve an award for that. My whole family including the kids truly enjoyed our stay. Thank you. Will definitely return.
898wangb (6/5): Lots of improvement are needed urgently - The room is spacious. But a number of devices were malfunction. The water heater, safety box and door bell were not wroking. Luckily, the staffs were managed to be fixed them at the first night. The bathroom is smelly. It was ok at night but very smelly in the morning (before anyone using the toilet bowl). Based on the first impression, I would give it 1 star. But the helpful staffs saved another star. So room is a 2-star rating. The hotel has to resolve the bathroom smell problem. Otherwise, it is simply not livable. Food 4 star. Food variety is not great but they are very yummy. More choices would get 5-star.
Opit3311 (8/5): Great destination for family's vacay - Stayed here 2D1N. I booked a unit with 4 bedrooms to accommodate 8 adults & 1 child. The housing unit is so spacious. It has 4 rooms, a living area that is connected with dining, & kitchen. The master bedroom & room 2 have a balcony that faces the hotel backyard. The other 2 rooms have no windows. The furniture fitting is well equipped with a wardrobe in each room, a kitchen cabinet, a dressing table, and a TV set (2 TVs, one in the living & the other one in the master bedroom). Other stuff like a kettle, iron, iron board, hair dryer, safety box, medium-sized fridge, and toiletries are well provided. However, a bath towel is not provided. I guess they must be forgotten. Never mind, I brought my own towel. Only the bathroom in the master bedroom has a bathtub. A wifi connection is provided. Though we arrived early no welcome drinks were provided. Ample parking & it's free. There are 6 pools altogether. 2 pools at level 2 of the hotel building (Cinta Ayu All Suites) & the other 6 are at Spa & Sports Centre or Clubhouse which is located across the hotel building. You can just walk. Their resort pools at the clubhouse are so big & have a rock island water slide. During my visit, only Horizon Pool is unavailable due to maintenance. Other than swimming activities, they also have cycling activities, and indoor games like snooker, billiard, dart, kids playground, gymnasium & jacuzzi pool. The spa centre is closed. By the way, not many activities at the Pavilion as most of it are closed since PKP presumably. My package is inclusive of breakfast. The foods are not so varied but still suffice. The additional charge of RM15 for children is considered cheap. All food tasted good. The breakfast started from 7 am till 10 am. Overall, I & my family are enjoying staying here. There are some matters that the management of the resort needs to improve such as room service & their elevator. They only have 2 elevators & somehow it's having a technical problem. I & some guest experienced waiting for so long. Anyway, I definitely will come here again.
snfbsms (6/5): Nah. - Our 2nd time here and I don't think we will be coming here ever again. The room had this funny stench upon entering and the toilet seat looked dirty and it wont flush properly. The pool was also not well maintained. Staffs were slow and not helpful at all. Quite disappointing actually.
Verified traveler (4/5): Good service but old furnitures, poor cleaniness - The check in was fast as there was no queue. Hotel staffs were friendly and prompt. However, the hotel furnitures need a change, old and musty. Cleanliness was poor, moulds were spotted on basins. Thick layer of dust were spotted on top of sliding doors and some furniture surfaces.
Verified traveler (8/5): Preview with honest - Value for money for 3 bedroom suite. Should check battery for aircond and TV as I experience the problem with the battery. Adding channel TV for kids also.
yamin (6/5): - check in was fast, room okay, maintenance is so so, but breakfast was delivered to us maybe because of covid19 but the portion is not that big, if can refill it will be better
eskandar (10/5): - lovely manicured garden in serene set up, with grand malay architecture, a world away from the hustle bustle of JB
Zam (10/5): - I check in at 3 o’clock and found out the room filled with tobacco smell or maybe disinfectant fume.. the suite is quite spacious and really comfortable to us.. later that night i found a small cup filled with a few unfinished cigarette under the bed and that confirm the smelly room during the check in.. please look into this matter as i booking a non-smoking room and the smell is not pleasing at all.. overall is was a good experience for me and my family at the establishment..
As (10/5): - Ok Kaw bersih dan cantik,,restoren je kurang ok,,kena sediakn restoren utk melayu style
Sherry (8/5): - This place looks calm as its close to nature. Understand that this resort has been around for many years. Will be good if they can upgrade the room for better comfort example revamp the air con unit. Customer service from the staff are awesome. Overall the amenities are well spaced out and a nice place to explore.
Kenny (2/5): - Booked 3 rms. 2 rms air-conditioning noisy and not cold. Can't enjoy a good nite sleep.
Verified traveler (8/5): - Pools were nice , breakfast okay / average , bathroom not clean enough / moldy , room smelly that i had to buy fragrance spray and sprayed the room , aircond so small and not cool enough. Had unpleasant experience during check in where the front desk staff named shanton quite rude and gave me the wrong type of room but after approached the other 2 staffs they gave me the correct room that i paid for . Expedia hotline also terrible and not helping. Thankfully the pools were great so we enjoy our brief holiday .
Jack (4/5): - Renovation needs to be done interiorly. 24 hours shop or vending machine to be provided.
fawziah (8/5): - very peaceful. lots of green
Aidil (8/5): - Everything is good. I just hope that the property can add kids channel on tv.
Verified traveler (8/5): - room layout is good. Check in process,unsatisfactory.
Christine (10/5): Wonderful Stay - We really had a wonderful 2 nights stay with our loved ones, we will definitely come back!
Verified traveler (8/5): - Best swimming pool
hanis (10/5): - kids friendly
Shawal (8/5): - Reasonable pricing and no comment for the facilities... Family were happy, and enjoy themselves.
Verified traveler (6/5): - Facilities are ok. However the breakfast are disappointing. The spread are few and breads and croissants dun look fresh. Lastly, need to remind front desk lady to smile more when serving guest as they are your first ambassador.
Verified traveler (6/5): - Pulai has always been one of our favourite resort due to it surroundings environment and also the Swimming pools. The services was very poor. Waited for few hours just for a blanket.
Noriani (8/5): The GOOD & the BAD ... - Room condition was SUPERB. The only setback was the facilities within the resort. None of the front desk staff was FRIENDLY and APPROACHABLE. Food is an issue for us too as the only restaurant that serves HALAL food and doesn't serve LIQUOR opens its doors during breakfast ONLY. Teenage activities are too LIMITED to the extent that foreign kids are seen playing BOARD GAMES! We had requested for a birthday cake but was not even attended to! The other building was left empty but ATTENDED.
Anna (10/5): - The staff at the reception were very helpful. I would like to commend Hairuddin, Shanto and Sharull for being so warm and excellent in customer service. Rooms are clean and lifts are working. Keep it up! Two thumbs up!
MAY (8/5): - GOOD LOCATION. CLEAN ROOM.
anon (6/5): - beautiful surrounding. prawn sambal during breakfast was delicious.
Nian Sasmita (6/5): Not bad but we will not come back again - No floor towel in the bathroom, wet floor after shower. The exhaust in the bathroom is very noisy and vibration can be heard from the bedroom. This 4 bedrooms apartment 06-23 seems to be haunted, my wife was disturbed and cannot sleep well.
Verified traveler (8/5): - Overall enjoyed the stay but should not book with breakfast as it is a set breakfast from ‘ Old town white coffee. ‘ Otherwise enjoyed the stay
MFZain (8/5): - pool excellent but overall the property need a revamp
Verified traveler (10/5): - very enjoy the holiday
Verified traveler (8/5): A relaxing stay - A relaxing stay where we had a good time bonding together as a family. We played billiard and it was fun as we were new to the game. The beautiful landscape made the stay memorable!
Verified traveler (10/5): - It was nice place to relax
Verified traveler (8/5): - Breakfast time.. need for more space..
FarraS (8/5): - Love the nature surrounding of the golf field. Toiletries does not include toothbrush & toothpaste. So bring your own.
Verified traveler (8/5): - What we like is the serenity & cleanliness of the place, the food was good but we very disappointed with the counter staff. Upon checking in staff so careless as not to give us the room key card, only the pool & others. Besides minutes after checking into our room maintenance crew came to repair bathroom basin & yet still not functioning properly, hairdryer too not functioning properly & water from living room air conditioner was like falling rain in the night. The place is cool, too distant from any nearby shopping malls. Proposed shuttle bus not only to premier shopping outlet but others too. It seems like this resort caters only to local people as most of them have own transport. For outsiders or foreigners we are trapped for even Grab, we were not able to get driver as it’s too far out from the main road.
Mama (8/5): - Love this hotel becoz very peacefull.
Mardia (4/5): - Checked in took more than 3 hours due to room not yet prepared, room with faulty heater n aircond and 2 times blackout
Verified traveler (8/5): - The sports central open too late ( From 8 am to 8 pm )
Verified traveler (8/5): - Satisfied with the view , the accommodation was nice
Ahmad Hazri (8/5): - Very good
Verified traveler (4/5): - I found many ants in room and restaurant.
Jiocelyn (4/5): - There is no room service 24/7. It takes a long time to get a ride out.my requested room was not granted.
Verified traveler (8/5): - Had a wedding to attend. It's a nice 1 night stay. Staff was friendly. One side tho, it's very hard to get a grab to come all the way in if you don't have your own transport. Would love to spend time there anytime soon!
Ahmad (10/5): - They have many pool with different kinds of level for kid or adult..
dila (8/5): - overall is ok, a bit chaos while check in, thank you for nice staycation
Susana (8/5): Disappointed - We are 13 guests booked in 4 Rooms. The check in process is terrible, too slow, that’s why very long queue & took us around an hour standing. The preferred bed was not arranged, customer service via telephone cannot be reached. Hope the hotel will improve their customer care & service. Nevertheless, buffet breakfast is quite good. Wifi is poor.
Verified traveler (10/5): - love the place...staff are so friendly and make us more comfort..
Diane (8/5): - We absolutely loved our stay at Pulai springs The pools and scenery were simply beautiful We also loved the authentic Malaysian feel to the resort. We loved the relaxed atmosphere only criticism would be the lack of crockery and dish washing cloths etc
Anonymous (8/5): - Like : One of the huge resort. Dislike : Upgrade the maintenance of the hotel
Verified traveler (8/5): - The building is old, need to repaint and some tiuch up.
Verified traveler (4/5): - A bit scary and eerie on the way to room. Breakfast menu are about the same and not variety. Room advertised with pool access but not promised. Based on first come first serve. Very disappointing with the wrongly advertised room.
MONARITA (8/5): - Staff very friendly and cooperative
Khairul Amri (8/5): - The stay was ok. We were upgraded from 3 to 4 bedroom suite. Location wise was deep inside,away from city area. Overall it was a nice stay.
Verified traveler (4/5): - For just a short stay, the room (Room 222) is old and the door knob for the toilet is broken. The toilet have unpleasant smell. The receptionist forgot to provide the towel card for the pool. Toilet at level 2 near the pool is not clean and also have unpleasant smell. The food was ok.
Mohamed (10/5): Short escape from Singapore - Everything is good and awesome
AmyAzam (10/5): - The room was cleaned and properly maintained. The breakfast buffet also good.
Customer (6/5): - Check in time was 3pm but we need to wait for extra 1 hour for our room due to the room is not ready 🙄
Peter (10/5): Great value, relaxing location. - We had a lovely recently upgraded room. Some of the rooms are a little tired. Amazing pools (lots) in lush ground surrounded by Forrest and golf courses. Breakfast is really good with s wide selection of local and international choices.
Eddy (8/5): Everything was good except... - Everything was good except for the wifi signal which is pretty bad..
Davinder (8/5): - Nice n quite... Jacuzzi a bit far
Verified traveler (10/5): - The family suite is really big and you can do many activities at the vicinity.
Maz (8/5): - Nice place to stay and pool 👍. But 1of the toilet pump not functioning, breakfast so so....
Verified traveler (4/5): - Like (1) The hotel is relatively new and clean; (2) Rooms came with Netflix; and (3) Nice surrounding environment. Dislike (1) Check out took a very long time. More then 20 mins. Try having a key drop service ; (2) Poor cleanliness in the breakfast serving area i.e. discarded food/ plates/ utensils not taken away immediately but rather kept by the side on a table and overflowing. Attracted house flies to the surrounding area; (3) Room 0749's sliding door is not able to be locked. The barrier to the ledge is also not that high which is worrisome if staying there with small children; (4) The toilet was stuck and was not able to flush. Left a note on the toilet but after room service it was still stuck. Called the reception to get the maintenance but no staffs came over to rectify the issue twice but no staffs came over; (5) Instructions on the direction signboard can be further improve to ease driving to the hotel rather then the main lobby where the restaurants are located which is hard to see at night; (6) Should do away with the towel card for the swimming pool and also breakfast vouchers. The listing on the guest list print out should be the most updated ones and the staff just needs to tick on it: and (7) To increase the number of staffs available. Ratio of Guest to Employee seems to be on the low side.
K (8/5): - I like the resort itself but the staff at the reception. They are terribly slow and do not even know how to serve the client at the lobby...
Van (8/5): - Spacious room but condition slightly old. Maybe room need to be upgraded.
Verified traveler (6/5): Honest review - I booked a 4 bedroom. The space is huge. The room stay was excellent although it felt quite aged. I had to wait about 1 hour before getting my room. More could be improved on the varieties offered during breakfast. The outdoor food station can pose health issues as birds can be seen pecking at the unattended food.
Sulaiman (10/5): Warm and Friendly Staff. - The staff at the hotel were excellent. They were very helpful and warm. The room was very spacious and comfortable though they are a little dated. The restaurant is nice and reasonably priced.
Desmond (8/5): - A beautiful and great place for big family to stay from bustle city life. The premise has upgraded much and still need to work on it's air conditioning, WiFi and cable TV. Other than that, everything is perfect.
Verified traveler (10/5): Restaurant spread is not satisfactory. - I’ve got a room next to pool. It’s so great. Kids really had a good time. Will stay again for the room. However, the dinner spread was not topped up frequently. Pricey compare to the variety available. Breakfast spread has also limited variety.
Roland (8/5): - Hotel is in the midst of golf course. Surrounded by lots of greenery.
Verified traveler (10/5): - Clean environment.
Verified traveler (8/5): - Ok for the price