Holiday Inn Istanbul City by IHG
Location: Mevlana Kapi Mah., Turgut Özal Millet Cd. No: 189, Topkapi, Istanbul, Istanbul, 34104, Istanbul, TR
Star Rating: 5 Stars
Property Type: Hotels
About this Property
Pamper yourself in the heart of Istanbul at Holiday Inn Istanbul City by IHG, where luxury meets convenience.
Rejuvenating Spa & Leisure Amenities
Indulge in ultimate relaxation at our spa with rejuvenating massages, or unwind in our sauna and seasonal outdoor pool. Our health club offers state-of-the-art equipment for those wishing to maintain their fitness routine.
Culinary Delights & Room Service
Savor delicious pizzas at Pizza Kitchen, or enjoy the convenience of 24-hour room service for a cozy in-room dining experience. Unwind at our bar/lounge or poolside bar with your favorite drink.
Business & Event Facilities
With an on-site business center and over 861 square feet of versatile meeting space, we cater to all your professional needs, ensuring your events are seamlessly executed.
Experience the magic of Istanbul—book your stay today!
Important Information
- The seasonal pool will be open from May to September.
- Pool access available from 10:00 AM to 6:00 PM.
- Reservations are required for spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
- The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
- Cashless payment methods are available for all transactions.
Policies
Check-in: 02:00 PM - 12:00 AM
Check-out: 12:00 PM
Amenities & Facilities
- Full-service spa
- Fitness facilities
- Comprehensive recycling policy
- Health club
- No single-use plastic stirrers
- Free WiFi
- Swimming pool
- 24-hour front desk
- Terrace
- Garden
- Luggage storage
- Sauna
- Concierge service
- Wheelchair accessible
- Outdoor pool - seasonal
- Steam room
- Elevator
- Fitness facilities
- Gift shops or newsstand
- Conference space
- Golfing nearby
- Health club
- Safe-deposit box at front desk
- Multilingual staff
- Free newspapers in lobby
- Porter/bellhop
- Full-service spa
- Internet access in public areas - high speed
- Smoke-free property
- Tours/ticket assistance
- Wheelchair accessible parking
- Turkish bath/Hammam
- Free pool cabanas
- Pool sun loungers
- Housekeeping on request
- Vegetable garden
- Ballroom
- Banquet hall
- Recycling
- Wheelchair-accessible van parking
- Wheelchair-accessible spa
- Wheelchair-accessible fitness center
- Wheelchair-accessible on-site restaurant
- Change of bed sheets (on request)
- Vegetarian breakfast available
- Rooftop garden
- Double-glazing on all windows
- Energy-saving switches
- Comprehensive food waste policy
- Vegan menu options available
- Vegetarian menu options available
- Comprehensive recycling policy
- No single-use plastic stirrers
- Biodegradable/compostable stirrers
- Water-efficient showers only
Rooms Available
-
Standard Room, 1 Queen Bed
1 Queen Bed
237-sq-foot room with city views
Internet - Free WiFi and wired internet access
Entertainment - Premium channels
Food & Drink - Coffee/tea maker, minibar (fees may apply), electric kettle, and 24-hour room service
Sleep - A pillow menu and bed sheets
Bathroom - Private bathroom, bathtub or shower, bathrobes, and slippers
Practical - Laptop-compatible safe, iron/ironing board, and desk; cribs (free) available on request
Comfort - Fresh bed sheets (on request), air conditioning, and daily housekeeping
Accessibility - Closed-captioned TV
Eco-friendly - Energy-saving switches and recycling bin
Need to Know - Housekeeping on request
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Minibar
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Desk
- Private bathroom
- Slippers
- Interconnected room(s) available
- Electric kettle
- Bidet
- Daily housekeeping
- Room service (24 hours)
- Free WiFi
- Pillow menu
- Free cribs/infant beds
- Bedsheets provided
- Closed captioned TV
- Change of bed sheets (on request)
- Energy-saving switches
-
Suite, 1 Queen Bed (Additional Living Area)
1 Queen Bed
538-sq-foot room with pool views
Internet - Free WiFi and wired internet access
Entertainment - Premium channels
Food & Drink - Coffee/tea maker, minibar (fees may apply), electric kettle, and 24-hour room service
Sleep - A pillow menu and bed sheets
Bathroom - Private bathroom, bathtub or shower, bathrobes, and slippers
Practical - Laptop-compatible safe, iron/ironing board, and desk; cribs (free) available on request
Comfort - Fresh bed sheets (on request), air conditioning, and daily housekeeping
Accessibility - Closed-captioned TV
Eco-friendly - Energy-saving switches and recycling bin
Need to Know - Housekeeping on request
Non-Smoking, pet friendly
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 3 (3 Adults)
- Coffee/tea maker
- Minibar
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Desk
- Private bathroom
- Slippers
- Interconnected room(s) available
- Electric kettle
- Bidet
- Daily housekeeping
- Room service (24 hours)
- Free WiFi
- Pillow menu
- Free cribs/infant beds
- Bedsheets provided
- Closed captioned TV
- Change of bed sheets (on request)
- Energy-saving switches
-
Standard Room
1 Twin Bed
237-sq-foot room with city views
Layout - Bedroom
Internet - Free WiFi and wired internet access
Entertainment - Premium channels
Food & Drink - Coffee/tea maker, minibar (fees may apply), electric kettle, and 24-hour room service
Sleep - A pillow menu and bed sheets
Bathroom - Private bathroom, bathtub or shower, bathrobes, and slippers
Practical - Laptop-compatible safe, iron/ironing board, and desk; cribs (free) available on request
Comfort - Fresh bed sheets (on request), air conditioning, and daily housekeeping
Accessibility - Bathroom grab bars
Eco-friendly - Energy-saving switches and recycling bin
Need to Know - Housekeeping on request
Non-Smoking
Room/bed type depends on availability at check-in
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Minibar
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Desk
- Private bathroom
- Slippers
- Interconnected room(s) available
- Electric kettle
- Bidet
- Wheelchair accessible
- Daily housekeeping
- Room service (24 hours)
- Free WiFi
- Pillow menu
- Room and bed type depend on availability check-in
- Free cribs/infant beds
- Bedsheets provided
- Bathroom grab bars
- Closed captioned TV
- Visual fire alarm
- Lever door handles
- Change of bed sheets (on request)
- Energy-saving switches
-
Standard Room, 2 Twin Beds
2 Twin Beds
215-sq-foot room with city views
Internet - Free WiFi and wired internet access
Entertainment - Premium channels
Food & Drink - Coffee/tea maker, minibar (fees may apply), electric kettle, and 24-hour room service
Sleep - A pillow menu and bed sheets
Bathroom - Private bathroom, bathtub or shower, bathrobes, and slippers
Practical - Laptop-compatible safe, iron/ironing board, and desk; cribs (free) available on request
Comfort - Fresh bed sheets (on request), air conditioning, and daily housekeeping
Accessibility - Closed-captioned TV
Eco-friendly - Energy-saving switches and recycling bin
Need to Know - Housekeeping on request
Smoking
Room/bed type depends on availability at check-in
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Minibar
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Desk
- Private bathroom
- Slippers
- Interconnected room(s) available
- Electric kettle
- Bidet
- Daily housekeeping
- Room service (24 hours)
- Free WiFi
- Pillow menu
- Room and bed type depend on availability check-in
- Free cribs/infant beds
- Smoking
- Bedsheets provided
- Closed captioned TV
- Change of bed sheets (on request)
- Energy-saving switches
-
Standard Room, 2 Twin Beds
2 Twin Beds
237-sq-foot room with city views
Internet - Free WiFi and wired internet access
Entertainment - Premium channels
Food & Drink - Coffee/tea maker, minibar (fees may apply), electric kettle, and 24-hour room service
Sleep - A pillow menu and bed sheets
Bathroom - Private bathroom, bathtub or shower, bathrobes, and slippers
Practical - Laptop-compatible safe, iron/ironing board, and desk; cribs (free) available on request
Comfort - Fresh bed sheets (on request), air conditioning, and daily housekeeping
Accessibility - Closed-captioned TV
Eco-friendly - Energy-saving switches and recycling bin
Need to Know - Housekeeping on request
Non-Smoking
Room/bed type depends on availability at check-in
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Minibar
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Desk
- Private bathroom
- Slippers
- Interconnected room(s) available
- Electric kettle
- Bidet
- Daily housekeeping
- Room service (24 hours)
- Free WiFi
- Pillow menu
- Room and bed type depend on availability check-in
- Free cribs/infant beds
- Bedsheets provided
- Closed captioned TV
- Change of bed sheets (on request)
- Energy-saving switches
-
Suite, 1 Queen Bed (Additional Living Area)
1 Queen Bed
431-sq-foot room with city views
Layout - Separate sitting area
Internet - Free WiFi and wired internet access
Entertainment - Premium channels
Food & Drink - Coffee/tea maker, minibar (fees may apply), electric kettle, and 24-hour room service
Sleep - A pillow menu and bed sheets
Bathroom - Private bathroom, bathtub or shower, bathrobes, and slippers
Practical - Laptop-compatible safe, iron/ironing board, and desk; cribs (free) available on request
Comfort - Fresh bed sheets (on request), air conditioning, and daily housekeeping
Accessibility - Closed-captioned TV
Eco-friendly - Energy-saving switches and recycling bin
Need to Know - Housekeeping on request
Smoking, pet friendly
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 3 (3 Adults)
- Coffee/tea maker
- Minibar
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Desk
- Private bathroom
- Slippers
- Interconnected room(s) available
- Electric kettle
- Bidet
- Daily housekeeping
- Room service (24 hours)
- Separate sitting area
- Free WiFi
- Pillow menu
- Free cribs/infant beds
- Smoking
- Bedsheets provided
- Closed captioned TV
- Change of bed sheets (on request)
- Energy-saving switches
-
Suite, 1 Bedroom (Additional Living Area)
1 Queen Bed
431-sq-foot room with city views
Layout - Bedroom and sitting area
Internet - Free WiFi and wired internet access
Entertainment - Premium channels
Food & Drink - Coffee/tea maker, minibar (fees may apply), electric kettle, and 24-hour room service
Sleep - A pillow menu and bed sheets
Bathroom - Private bathroom, bathtub or shower, bathrobes, and slippers
Practical - Laptop-compatible safe, iron/ironing board, and desk; cribs (free) available on request
Comfort - Fresh bed sheets (on request), air conditioning, and daily housekeeping
Accessibility - Closed-captioned TV
Eco-friendly - Energy-saving switches and recycling bin
Need to Know - Housekeeping on request
Non-Smoking, pet friendly
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Minibar
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Desk
- Private bathroom
- Slippers
- Interconnected room(s) available
- Electric kettle
- Bidet
- Daily housekeeping
- Room service (24 hours)
- Separate sitting area
- Free WiFi
- Pillow menu
- Free cribs/infant beds
- Bedsheets provided
- Closed captioned TV
- Change of bed sheets (on request)
- Energy-saving switches
-
Standard Room, 1 Queen Bed
1 Queen Bed
269-sq-foot room with city views
Internet - Free WiFi and wired internet access
Entertainment - Premium channels
Food & Drink - Coffee/tea maker, minibar (fees may apply), electric kettle, and 24-hour room service
Sleep - A pillow menu and bed sheets
Bathroom - Private bathroom, bathtub or shower, bathrobes, and slippers
Practical - Laptop-compatible safe, iron/ironing board, and desk; cribs (free) available on request
Comfort - Fresh bed sheets (on request), air conditioning, and daily housekeeping
Accessibility - Closed-captioned TV
Eco-friendly - Energy-saving switches and recycling bin
Need to Know - Housekeeping on request
Smoking
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Minibar
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Desk
- Private bathroom
- Slippers
- Interconnected room(s) available
- Electric kettle
- Bidet
- Daily housekeeping
- Room service (24 hours)
- Free WiFi
- Pillow menu
- Free cribs/infant beds
- Smoking
- Bedsheets provided
- Closed captioned TV
- Change of bed sheets (on request)
- Energy-saving switches
Guest Reviews
- Süheyl (8/5): - Thanks very for staff becuse to make upgrade for my room without fees
- Firas (4/5): - The towels was very old, the sink mixer broken , the shower support hand broken , the front desk lady were very nervous
- Mohamed (6/5): - Not too bed
- Abdalla (10/5): - Location was very good right beside the train
- Farah (10/5): - The hotel and dervice ia fine jht when
- Fartun (4/5): - The worst customer service staff are rude
- Abdul (6/5): - It is a good hotel.
- Farah (8/5): - I've been here during winter and no complain at all. I really appreciate service and quietness. Also walked to the town for long walk which is safe area.
- victoria (6/5): - There is no hair salon in this hotel, turkish bath and sauna were good, massage is excellent but breakfast is poor and expensive
- Omar (10/5): - Very good
- Mohsin (10/5): - Located right across from the tram station which takes you all the to the main tourist attractions in Istanbul. The hotel is clean smells good and the staff if very friendly. There are many restaurants near buy.
- Bilal (8/5): - .
- Aziz (2/5): - Terrible
- Maryam (6/5): - Not bad it’s ok
- Kevin (8/5): - Nice helpful stay clean tidy room with great value for money. Only issue wifi didn’t connect for us so just winged it.
- Ruby (10/5): - After all, we had a greatat experiences!
- Malick (8/5): - It's pretty clean and safe. Quite and close to food shopping area. Police station is next building. I do not like laundry service. It's very expensive. There's a laundry place not too far which was very cheap compare to the hotel.
- Mohammad (10/5): - Easy parkıng
- Farazdaq (10/5): - Really nice hotel and highly recommend to stay
- malak (2/5): - I stayed in this hotel many times, everytime i come to istanbul i stay here but this time was terrible. They kept charging us for stuff we never used. They threatened my guest with calling the police. They locked my key card so i cannot access my room which had all my clothes, money and passport. They repeatedly would send someone to our room to bother us. The staff is disgustinly rude and has terrible service. I will never be sgaying here again and i will recommend everyone i know ñ not to stay here.
- Osman (10/5): - Excellent customer service and ver convenient for transport and dining.
- Amer (2/5): - Staff were no helpful No microwaves in rooms No fridges
- malak (10/5): - Its very nice hotel and very good team
- Ravshan (2/5): - They are try to charge to you triple for mini bar, they listing they refill all the time. But they do do sh….t, overall bad experience. Stay away from this hotel.
- PARAMJEET SINGH (10/5): - Friendly and helpful staff..quick room service
- James (10/5): Satisfactory - Satisfactory
- ABDELRAHMAN (8/5): - VERY GOOD
- Anil (2/5): - Nothing
- DUHAA (10/5): Amazing hotel - It was amazing hotel beautiful, clean room, good service ,friendly staff, and the location of the hotel is very good near the tramway station and in the centre of the city
- Ammar (10/5): - Its nice area nice hotel but too old equipment like the fridge and bath
- Omar (2/5): Rude and bad father attitude - It was worse experience ever. They had very bad attitude the lady in the breakfast restaurant so rude. The reception guys don’t want to listen and discuss anything. All over it was bad experience . I choose the hotel, because part off IHG group but looks like owned by reception employees.
- Verified traveler (10/5): Great hotel, good value, moderne & clean - Friendly and helpful staff. Clean well maintained hotel. 24hr service, great location, making it very easy to explore Istanbul. Great value!
- Nikolai (8/5): Perfect stay in Istanbul - Very good
- Sarah (8/5): - Good value. Service not bad but could be better. Surgest maybe life guard by pool at busy weekends as not all parents take much notice!
- Raid (10/5): - the best thing was everyday housekeeping.
- Daniel (10/5): - Very good 👍 and professional
- Victoria (8/5): - I had a good time staying in the hotel.
- Kamrun (8/5): Wonderful Holiday Inn ! - It was my first time in Istanbul with my daughter and I stayed 13 nights in Holiday Inn Istanbul Old City. I have booked it from Bangladesh and found the overall service very good except one thing no A/C was running because heating was going on. Some nights it was very hot, I opened the window even could not sleep. I talked to the reception several times and asked them for A/C but it didn’t work out. Second issue was internet not available all the times. But cleanliness and location was excellent.
- Mitesh (10/5): - Nice and friendly staff, and polite Reception staff
- Victoria (8/5): - Great location is close to tram Station where you can go to shopping. Great food for the breakfast. But the hotel doesn't look like 5 starts.
- Ali (10/5): - Location was good and the suite offered a bedroom and a living room, good enough for 3 people.
- MOHAMAD (2/5): - I just stayed here during 12/07/22-12/17/22. This was not what I was expecting. There was a rat in my room and hotel staff moved my room, but then charged me for products in the minibar that I did not use.
- Mariella (2/5): Avoid it - This is max 3 star hotel. No A/C. Dirty carpets. Food ok. Staff not helpful. Don't speak English, reason why I chose an american chain. Only thing perfect is the location. Across from the tram and lots of shops.
- Verified traveler (6/5): Lseeping with the fan - They do not have a cold AC! Only hot and when complained they opened the window and gave me a fan!
- Yasir (2/5): - I don’t recommend anyone to stay at this place it’s totally waste of time and money. Very highly rated it should be 1 star hotel. Very unprofessional front desk. Very noisy rooms overall it’s very uncomfortable place to relax.
- NAWAL (8/5): - Hotel little far from the center although metro station present next the hotel and a break fast so expenssive.. Room is so comfortable and calm.. Staff are so cooperative
- jabbar (2/5): - Staff members were extremely rude, unpleasant, unfriendly and not helpful at all. When communicating they clearly did not want to be spoken to. make the whole stay uncomfortable
- Yousif Azilden (2/5): - The prices are 5 stars ones but the room was not even 2 star standards. Dust on the glass shelves above the dirty fridge , headboard, lights fitting and bathroom make up mirror which looked so old and flaky. Carpet were stained ,black marks on the walls, socket off the wall, air conditioning grill is off the wall and made such a loud noise when put on 2 or 3 and it was manually operated. The kettle was broken so called the reception about it, they came and took the kettle and didn’t replace it. So I called them again they said someone will repair it and they try to blame me for it. They didn’t replace the kettle until a day later I complained about it and then they sent the replacement kettle. We even run out of hand soap I had to tell them about it as the cleaner didn’t fill the dispenser in the morning. The only good thing about it is location quite good. Other than that nothing really. I wouldn’t recommend it to anyone as 5 stars hotel. Very dissatisfied and disappointed because when I booked it I looked at the name HOLIDAY INN such a reputable company worldwide and I have stayed in their hotels in the UAE before and it was so good. However this one I wouldn’t recommend to anyone.
- Guillermo (8/5): Istanbul City Holiday Inn - Hotel was fine. We only sleep there do not hang around pool or bar/restaurant. We believe maid service could improve a little. They did not see dirty glasses and did not replace. Also, room was non smoking but maybe you could smoke there in the past and the smell of tobacco seems to still be present. The tub seemed a bit too high making it not too easy to get in/out. Towels seemed a little worn out. Location was great.
- alaaldin (8/5): Good hotel - I think the name of holiday in make them more professional and more kindness ... In my opinion there is not trade mark hotels and give service better than holiday in
- Inder singh (10/5): - Easy excess transport connection very good
- anas (6/5): - It’s okay if u don’t have another choice
- Vesselka (8/5): - Staff at the reception was nor very friendly!
- Raad Adnan (10/5): - It was good
- Gunessing (10/5): - The cleanliness of the hotel is good, they are always on time to clean the room. Breakfast is ok with a big variety served.
- malak (10/5): - Thank you fir tge best sirvice in istunpol
- Prabhu (6/5): - Location was good as the tram station was right opposite the hotel. Breakfast was boring same things. There was very little for vegetarians. Staff on the reception wasn’t forthcoming.
- Laila (10/5): - Leuk en goed verblijf gehad! Goede service gehad. Mochten zelfs 3 uurtjes langer blijven na onze uitcheck tijd.
- Ghousia (10/5): - Over all everything was fine except they dont offer free water
- hocine (8/5): - Big hotel with all the amenities but located little bit far from the city center; you should take the tramway few meters away from the main entrance .. The street side is very noisy , police cars and ambulances all the night long.. I shifted to another hotel in the city center because of the noise
- Adeyinka (2/5): - This is the worst hotel i have ever stayed. I had to leave the hotel after two days and booked the Hilton Istabul for our last two nights. The room was very hot and the air conditioning was not working, I was told to go and open the window in the room as they centrally control the heating. This made the room hot, unbearable and the noise from the outside main road meant we could not sleep all night. I got the room changed the next day to another room which was in the smoking area, as that was all they had. the room also had exactly the same problem as it was hot and opening the window meant a lot of noise. The Air conditioning was not working. I reported this twice and nothing was done. We eventually made up our mind to just leave ,lose the money and go somewhere else. To our surprise, the guiy we told we were leaving was so unconcerned and did not even ask why we were leaving. despite the fact that we had two nights left. I had to tell him that it is very disappointing that he did not care to ask why the gueust were leaving and he just said, i will let the manager know. There were construction going on in the lobby which meant it was dusty, there were electrical wires and there was a smell of burning electrical wires which meant it was very unsafe. The swimming pool is only opened 4 months in ayear we were told and was not available for use whilst we were there.
- Mohamad (10/5): Outstanding 10/10 - Friendly and helpful reception, even housekeeping staff are always smiling and friendly. Located a few steps from Tram Station. Clean, comfortable, and great architecture. Would stay there again and again.
- Arafat (10/5): - I stayed 6 nights , overall very satisfied, good location, shops etc walking distance, tram stop opposite hotel , cleanliness, friendly staff, Good variety breakfast, good gym , sauna etc , I would definitely come again
- Mostafa (2/5): - Be vigilant, they change what you ordered. I askedand bought King bed and when arrived they refuse and fave me like Queen bad. No recompense or change proposal !!!!
- Eduardo Jorge (4/5): - Aircon didn't work, it was ALWAYS 29 degrees in the room, even when the outside temperature was 6 degrees. Wifi wouldn't stay connected for longer than 60 secs, TV didn't work. Ran out of toilet roll one day, shower to the rescue. Besides the pregnant lady at the reception the rest of the staff were a bit useless. A really good thing was that it was opposite the tram stop and that there was a really good Turkish bath room. Don't recommend.
- Ozkan (4/5): - Drinks was overpriced and the staff service was not great..
- ALI (10/5): Best place to stay - Excellent reception and best manager Mr Ali :)
- hocine (8/5): - It is a small, quiet family hotel run by a young dynamic team under the valiant eye of the owner who keeps an eye on every single detail . The hotel is very quiet, located very close to the Blue Mosque and Aya Sophia Mosque, not far from the metro station and 2 stops from the Spice Bazaar. Very suitable for families
- hocine (8/5): - The carpet in the room is old and has several stains, cleaning is done daily with a change of clean sheets and towels which are worn out and appear to have not been renewed for a long time. Small worn television with various programs and channels. Overall I was satisfied although my room was across from a busy and noisy boulevard. The good note to the varied breakfast which I was unable to enjoy while under dental care.
- Abdullah (10/5): - Room was clean, beds and bathrooms. Breakfast has many options and delicious.
- Abdulhamid (2/5): Not confortable - Not good hotel with very poor management, very very poor services, not friendly talking staff, not clean hotel and the smell eveywhere, not trained staff to be polite for guests, shouting to guests, restaurant like a fish market with one staff
- Anggara (10/5): - Close to restaurants
- khalid (2/5): - No
- Iman (2/5): - No like
- Adem (10/5): - Ezgi gave an amazing customer service. Best employee!!
- Yasmeen (10/5): - I enjoyed that it is peaceful if you want it to be. Fahri was a pleasure to connect with and the staff is caring and responsive. Great place to be.
- Kara (4/5): Hotel needs a remodel. - I have stayed at a lot of holiday inns and this was one of the worst. The rooms are outdated and desperately need to be remodeled. The furniture and room were in bad condition. My room had hand prints on the wood paneling that was on the wall. I wouldn’t not recommend staying here. I’m not sure how this place is rated a 5 star when it is in such bad condition.
- Verified traveler (10/5): - Good stay thanks!
- Verified traveler (10/5): - Excellent very nice experience just like before. I would recommend it again.
- Evan (6/5): - Most things were ok... but the receptionists were frownig the whole 3 days...
- Ali (8/5): - Very good environment, friendly service all staff was very professional
- Verified traveler (10/5): - For me, it is a perfect location. The staff is AWESOME!! The food and service on a scale of 1-10 with ten being the best: 15. This was my second stay at this location and will always be my go to place in Istanbul. Thanks again for a wonderful stay.
- Verified traveler (10/5): - I liked everything in this hotel, i stayed here for 15 days, the metro station right in front of the hotel, i didn't try the hotel food because i spend all my day out and want to try the outside food , there is a supermarket near the hotel so i get what i wanted from there. I really loved the steam room and the turkish bath, service really good, internet is fast, cleaners who come every day to clean are honest and nice people. Overall location, service, internet and honesty is perfect.
- Mark (8/5): Good hotel with a brand you can trust - Although an older hotel and a little tired in places, it was still k for what I needed. Very conveneinet for the tram, about 7 - 9 stops to the old city depending on where you need to get, takes about 15 minutes. Not much in the immediate area, but restuarants can be found about a 10 minut walk away. Room was OK, as was breakfast
- Oth (10/5): - Clean, quite, very comfortable. Location is great and tram station just opposite to hotel entrance with easy access to Istanbul landmarks and areas. They charge for the water in the room and no complimentary water in a 5 stars hotel!
- Fuad (10/5): - Amazing. Thanks for the upgrade
- Moe (8/5): - Quite, clean and very comfortable. Location is great just opposite to Tram station and with easy access to main city’s attractions. Just small comment regarding the water. In all 5 stars hotels they usually put couple of complimentary water bottles daily, it’s really shameful to see a 5 stars hotel not providing a free bottle of water! I know the cost of water bottle is 12 TL only but regardless, this is a 5 stars hotel!
- Azam (10/5): - Very nice staff. Organized , neat and clean . Next to public transportation. Always a pleasure to stay there
- Verified traveler (10/5): - Brilliant service thoroughly enjoyed it
- Verified traveler (8/5): - It’s ok not perfect but close to more activity like metro
- Verified traveler (8/5): - Good location, clean, good sauna, only the problem slow internet, and no helpful staff
- Verified traveler (6/5): - They didn’t keep water like other hotels I have been too
- Asad (10/5): - Neat, clean, with very supportive staff. Location is excellent.
- Verified traveler (10/5): - the hotel location is ideal. the tram station is opposite the hotel. Some of the reception staff were a bit rude and unhelpful at times. The sauna, steam room and turkish hammam were awesome but it was a shame they are mixed. my wife could not make use of these facilities. it would be nice to allocate slots for women only. Overall we were satisfied with our stay
- Verified traveler (8/5): - Lovely hotel, very convenient location, friendly staff.
- Holidayinnistan (2/5): - The hotel staff was not helpful. We ordered room service and the guy that brought insisted he take money and then proceeded to charge our room anyway. When we told the front desk and confronted them on the fact that we didn’t sign a receipt they insisted that their employee was right and we’re wrong.
- James (10/5): - The staff were excellent and so nice. The food was great. Had a nice supper of lamb that was delivered to the room. Also had an excellent breakfast that had a large variety. The rose jam on toast was nice along with the coffee. The orange juice was also extremely fresh tasting. Although I was there for a limited time, I will use this as my stopping point from now on. I researched the location and it seems to be nice and centrally located with Metro access as well. I have zero complaints about my stay at this location.
- Adel (8/5): - Good location, bus & train stations close to hotel, clean, friendly staff and Close to tourist attractions.
- Verified traveler (10/5): - so beautiful hotel but ac not working all time .very good turkish bath and gym
- MHD HISHAM (8/5): Advise - Every thing is fine except the low level people how they are thinking they still in them home and use the bad behavior in the breakfast time including the sneezing near the food and touching the food without washing them hand They are selfishness
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