Holiday Inn Express Dubai Jumeirah by IHG
Location: Jumeirah Road, Dubai, 0, Dubai, AE
Star Rating: 3 Stars
Property Type: Hotels
About this Property
Convenience and Comfort
Enjoy a range of amenities including a fitness center, complimentary Wi-Fi, concierge services, and a complimentary shuttle to the beach. Indulge in delicious meals at the hotel restaurant, and unwind with a drink at the bar/lounge.
Business and Leisure
Benefit from a 24-hour business center, complimentary newspapers, dry cleaning services, and free self-parking. Relax in one of the 193 guestrooms with free internet access, LCD TVs, and modern bathrooms.
Ideal Location
Centrally located in Dubai, explore nearby attractions such as Jumeirah Mosque, La Mer Beach, and Dubai World Trade Centre. Make Holiday Inn Express Dubai Jumeirah your choice for a convenient and relaxing stay.
Important Information
- Children 11 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
- Only registered guests are allowed in the guestrooms.
- The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
- No pets and no service animals are allowed at this property.
Policies
Check-in: 02:00 PM - 12:00 AM
Check-out: 12:00 PM
Instructions: Front desk staff will greet guests on arrival at the property. Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Amenities & Facilities
- Free breakfast
- Meeting rooms
- Fitness facilities
- Free beach shuttle
- Electric car charging station
- Free WiFi
- 24-hour front desk
- Luggage storage
- Designated smoking area
- Concierge service
- Elevator
- Fitness facilities
- Free breakfast
- Safe-deposit box at front desk
- Multilingual staff
- Free newspapers in lobby
- Meeting rooms
- Grocery/convenience store
- Tours/ticket assistance
- Wheelchair accessible parking
- Assistive listening devices available
- Braille or raised signage
- 24-hour business center
- Free shopping center shuttle
- Snack bar/deli
- Free self parking
- Free beach shuttle
- Free buffet breakfast
- Electric car charging station
- Housekeeping on request
- Banquet hall
- Wheelchair-accessible van parking
- Change of bed sheets (on request)
- Vegetarian breakfast available
- Rooftop garden
- Double-glazing on all windows
- Energy-saving switches
- At least 80% of all lighting comes from LEDs
- Comprehensive food waste policy
- Vegan menu options available
- Vegetarian menu options available
Rooms Available
-
Room, 2 Twin Beds, Non Smoking (Smart Room)
2 Twin Beds
Layout - Separate sitting area
Internet - Free WiFi and wired internet access
Entertainment - 32-inch LCD TV with satellite channels
Food & Drink - Refrigerator, minibar (fees may apply), coffee/tea maker, and room service
Sleep - Bed sheets
Bathroom - Private bathroom, shower, a hair dryer, and a bidet
Practical - Safe, free newspaper, and desk; cribs (free) available on request
Comfort - Fresh bed sheets (on request), climate-controlled air conditioning, and daily housekeeping
Eco-friendly - Energy-saving switches
Need to Know - Housekeeping on request
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Hair dryer
- Refrigerator
- Desk
- Private bathroom
- Satellite channels
- Interconnected room(s) available
- Bidet
- Bottle of water
- Free newspaper
- Daily housekeeping
- Separate sitting area
- Room service
- Free WiFi
- Free cribs/infant beds
- Bedsheets provided
- Change of bed sheets (on request)
- Energy-saving switches
-
Room, 1 King Bed, Non Smoking (Smart Room)
1 King Bed
Layout - Separate sitting area
Internet - Free WiFi and wired internet access
Entertainment - 32-inch LCD TV with satellite channels
Food & Drink - Refrigerator, minibar (fees may apply), coffee/tea maker, and room service
Sleep - Bed sheets
Bathroom - Private bathroom, shower, a hair dryer, and a bidet
Practical - Safe, free newspaper, and desk; cribs (free) available on request
Comfort - Fresh bed sheets (on request), climate-controlled air conditioning, and daily housekeeping
Eco-friendly - Energy-saving switches
Need to Know - Housekeeping on request
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Hair dryer
- Refrigerator
- Desk
- Private bathroom
- Satellite channels
- Interconnected room(s) available
- Bidet
- Bottle of water
- Free newspaper
- Daily housekeeping
- Separate sitting area
- Room service
- Free WiFi
- Free cribs/infant beds
- Bedsheets provided
- Change of bed sheets (on request)
- Energy-saving switches
-
Standard Room, 1 King Bed, Accessible
1 King Bed
Layout - Separate sitting area
Internet - Free WiFi and wired internet access
Entertainment - 32-inch LCD TV with satellite channels
Food & Drink - Refrigerator, minibar (fees may apply), coffee/tea maker, and room service
Sleep - Bed sheets
Bathroom - Private bathroom, shower, a hair dryer, and a bidet
Practical - Safe, free newspaper, and desk; cribs (free) available on request
Comfort - Fresh bed sheets (on request), climate-controlled air conditioning, and daily housekeeping
Eco-friendly - Energy-saving switches
Need to Know - Housekeeping on request
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Hair dryer
- Refrigerator
- Desk
- Private bathroom
- Satellite channels
- Interconnected room(s) available
- Bidet
- Bottle of water
- Free newspaper
- Daily housekeeping
- Separate sitting area
- Room service
- Free WiFi
- Free cribs/infant beds
- Bedsheets provided
- Change of bed sheets (on request)
- Energy-saving switches
-
Standard Room, 2 Twin Beds
2 Twin Beds
258 sq feet
Layout - Separate sitting area
Internet - Free WiFi and wired internet access
Entertainment - 32-inch LCD TV with satellite channels
Food & Drink - Refrigerator, minibar (fees may apply), coffee/tea maker, and room service
Sleep - Bed sheets
Bathroom - Private bathroom, shower, a hair dryer, and a bidet
Practical - Safe, free newspaper, and desk; cribs (free) available on request
Comfort - Fresh bed sheets (on request), climate-controlled air conditioning, and daily housekeeping
Eco-friendly - Energy-saving switches
Need to Know - Housekeeping on request
Non-Smoking
Room/bed type depends on availability at check-in
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Hair dryer
- Refrigerator
- Desk
- Private bathroom
- Satellite channels
- Interconnected room(s) available
- Bidet
- Bottle of water
- Free newspaper
- Daily housekeeping
- Separate sitting area
- Room service
- Free WiFi
- Room and bed type depend on availability check-in
- No cribs (infant beds)
- Free cribs/infant beds
- Bedsheets provided
- Change of bed sheets (on request)
- Energy-saving switches
-
Standard Room, 1 King Bed, Smoking
1 King Bed
258 sq feet
Layout - Separate sitting area
Internet - Free WiFi and wired internet access
Entertainment - 32-inch LCD TV with satellite channels
Food & Drink - Refrigerator, minibar (fees may apply), coffee/tea maker, and room service
Sleep - Bed sheets
Bathroom - Private bathroom, shower, a hair dryer, and a bidet
Practical - Safe, king sofa bed, and free newspaper; cribs (free) available on request
Comfort - Fresh bed sheets (on request), climate-controlled air conditioning, and daily housekeeping
Eco-friendly - Energy-saving switches
Need to Know - Housekeeping on request
Smoking
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 3 (3 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Hair dryer
- Refrigerator
- Desk
- Private bathroom
- Satellite channels
- Interconnected room(s) available
- Bidet
- Sofa bed
- Bottle of water
- Free newspaper
- Daily housekeeping
- Separate sitting area
- Room service
- Free WiFi
- No cribs (infant beds)
- Free cribs/infant beds
- Smoking
- Bedsheets provided
- Change of bed sheets (on request)
- Energy-saving switches
-
Standard Room, 2 Twin Beds, Smoking
2 Twin Beds
258 sq feet
Layout - Separate sitting area
Internet - Free WiFi and wired internet access
Entertainment - 32-inch LCD TV with satellite channels
Food & Drink - Refrigerator, minibar (fees may apply), coffee/tea maker, and room service
Sleep - Bed sheets
Bathroom - Private bathroom, shower, a hair dryer, and a bidet
Practical - Safe, free newspaper, and desk; cribs (free) available on request
Comfort - Fresh bed sheets (on request), climate-controlled air conditioning, and daily housekeeping
Eco-friendly - Energy-saving switches
Need to Know - Housekeeping on request
Smoking
Room/bed type depends on availability at check-in
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Hair dryer
- Refrigerator
- Desk
- Private bathroom
- Satellite channels
- Interconnected room(s) available
- Bidet
- Bottle of water
- Free newspaper
- Daily housekeeping
- Separate sitting area
- Room service
- Free WiFi
- Room and bed type depend on availability check-in
- No cribs (infant beds)
- Free cribs/infant beds
- Smoking
- Bedsheets provided
- Change of bed sheets (on request)
- Energy-saving switches
-
Standard Room
1 Twin Bed
258 sq feet
Layout - Separate sitting area
Internet - Free WiFi and wired internet access
Entertainment - 32-inch LCD TV with satellite channels
Food & Drink - Refrigerator, minibar (fees may apply), coffee/tea maker, and room service
Sleep - Bed sheets
Bathroom - Private bathroom, shower, a hair dryer, and a bidet
Practical - Safe, free newspaper, and desk; cribs (free) available on request
Comfort - Fresh bed sheets (on request), climate-controlled air conditioning, and daily housekeeping
Eco-friendly - Energy-saving switches
Need to Know - Housekeeping on request
Non-Smoking
Room/bed type depends on availability at check-in
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Hair dryer
- Refrigerator
- Desk
- Private bathroom
- Satellite channels
- Interconnected room(s) available
- Bidet
- Bottle of water
- Free newspaper
- Daily housekeeping
- Separate sitting area
- Room service
- Free WiFi
- Room and bed type depend on availability check-in
- No cribs (infant beds)
- Free cribs/infant beds
- Bedsheets provided
- Change of bed sheets (on request)
- Energy-saving switches
-
Standard Room, 1 King Bed with Sofa bed
1 King Bed and 1 Double Sofa Bed
258 sq feet
Layout - Separate sitting area
Internet - Free WiFi and wired internet access
Entertainment - 32-inch LCD TV with satellite channels
Food & Drink - Refrigerator, minibar (fees may apply), coffee/tea maker, and room service
Sleep - Bed sheets
Bathroom - Private bathroom, shower, a hair dryer, and a bidet
Practical - Safe, king sofa bed, and free newspaper; cribs (free) available on request
Comfort - Fresh bed sheets (on request), climate-controlled air conditioning, and daily housekeeping
Eco-friendly - Energy-saving switches
Need to Know - Housekeeping on request
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 3 (3 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Hair dryer
- Refrigerator
- Desk
- Private bathroom
- Satellite channels
- Interconnected room(s) available
- Bidet
- Sofa bed
- Bottle of water
- Free newspaper
- Daily housekeeping
- Separate sitting area
- Room service
- Free WiFi
- Free cribs/infant beds
- Bedsheets provided
- Change of bed sheets (on request)
- Energy-saving switches
Guest Reviews
- JOHN (8/5): - Staff's are really helpful both reception restaurant and cleaning. Restaurant they allow us have a breakfast early because of flight times. We really enjoyed the stay
- Zahra (2/5): - Room was tiny! Not even enough space for one person to stay comfortably. All the rooms were the same size, which isn’t helpful. We ended up leaving after the first day. They refused to refund us though. The pictures make it look better than it is, as soon as we drove up to the hotel, I could tell it would be a disaster.
- Hozefa (10/5): - Excellent
- Shamim (10/5): - For all intent and purpose. This property was an excellent choice. There wasn't much to dislike.
- Parveen (10/5): - Heart worming staff very well i loved so as my family
- Mohammed (10/5): - Very good hotel with amenities
- Salam (2/5): Flight canceled, no refund given - There was no stay to begin with.
- Thampy (8/5): - Room amenities were not satisfactory
- Ameed (6/5): - limited breakfast, no potter for luggage, dont have sleepers for washroom use.
- Alex (10/5): - All the staff was very helpful and friendly.
- Mohamed (8/5): - Everything was ok at the hotel with reasonable price, the staff r so friendly and react in timely manner the only issue is the water pressure was very week
- Beverly (2/5): - This hotel was disgusting. We had bugs in our room—roaches. We sat on the bed, and it was like a rock, and we fell through the bed; it was so old. It was disgusting. The bathroom was dirty with cobwebs. The towels were old, and the floor/carpet was sticky. It smelt like mold. I asked for a refund, and they would NOT refund my money. I was out $1500. I will continue to fight these people; it's a shame how they treat guests.
- prem (10/5): - Very friendly and helpful staff, especially Jusmine and Niko who went extra mile to provide us the service. The staff at the front desk were equally friendly and helpful. I fully recommend this place if you are visiting Dubai.
- Kojo (8/5): - Great hotel - helpful staff and good facilities. Tiny gym but otherwise impressive
- munaf (6/5): - Property is good, but not as per the European or west living standards. Poor stuff for discipline as well as not mating privacy standards as per their hospitality. Staff are disturbing you when do not disturb sign on. Staff looking in your pockets while transactions. Inappropriate behavior.
- Lotf (6/5): - It was ok but found a cockroach which was terrible but they tried their best to fix thinfs for us
- Kokilaverny (10/5): - Third time staying very convenient
- Tabitha (10/5): - Marcus was fabulous during check in. He acted quickly when we asked to change our room from smoking to none smoking. Keep it up. Not only that, the breakfast was fantastic.
- Elsa (4/5): - The hotel is in a area which feels unsafe to go outside in the evening/night time unless you drive or use taxi.The room was smelling heavily like smoke and the bathroom was very old and mold was around the shower cabinet.The dining was very poor .Would not recommend if you are looking for cleanliness, safe and a tasty dining experience.
- Ersin (10/5): - Clean and comfy place with friendly staff.
- Hunayn (6/5): - The property has great potential but would benefit from some updates and improvements in the rooms. While room service could be more prompt, the staff were friendly and accommodating. The complimentary underground parking, though tight, was a nice perk. The bathrooms could use some TLC, particularly the shower doors and heads. There was some noise from the room above, but overall it was a decent stay.
- Verified traveler (2/5): - Room service wasn't great, hotel service wasn't great, 1 towel was given for 2 people, no toothpaste or toothbrush was given, standing shower wasn't good, low water flow from the shower head. breakfast was great.
- TUNG SHING (2/5): - Can’t watch the TV. No room service and without any materials provided for the basic cleaning of toothbrush. It’s very bad service
- Magdy (4/5): - There are no king beds as I paid and booked 4 rooms for my family members. They gave us queen beds no king beds. The room service gave us very bad quality of blankets and it’s very small not even enough for a baby. They don’t put any hair conditioner in the bathrooms.
- Howard Winston (8/5): - Nice hotel with friendly, accommodating staff. Room was clean and spacious. Free bottled water left every day with fridge in room to keep it chilled. Only downside, the location - a taxi ride away from the metro which was a little inconvenient. Also, the cargo port is directly opposite. The extremely bright 24-hour lights from there can hinder sleep. Best to ask for a room not on this side if this could be a problem.
- Prasad (10/5): - Nice stay
- Syed (10/5): Very affordable stay in dubai. - It was an excellent stay for me, staff members were polite and helpful, LOVELY at the reception were very helpful. Will visit again near future.
- LeAndre (8/5): - The location and pricing
- Sargon (10/5): - Location is great short drive to many attractions. Staff and service are great.
- Verified traveler (6/5): - It was a terrible stay with bed bugs in the bed. Every member left with bites on us. And cleanliness was not up to standard.
- Kamil (2/5): - I arrived at the hotel at 10 PM in the evening of 5 Dec. I was shocked to know that they cancelled my booking for no reasons. Besides, they told me that they are full !.. I contacted Expedia to resolve it for almost 20 minutes without any success. Then, I had to leave the hotel. This is terrible act by the hotel and not acceptable. This is also a grave failure by Expedia to protect a member of long time. Lately, Expedia also embarrassed me on 19 Nov in Washington DC (Washington Plaza Hotel). They could not find the booking of Ali Hantal (Itinerary: 72428630020269) and I had to make new booking!.. I need an explanation and compensation from Expedia before I terminate my long lasting memebership.
- Daniel (6/5): - Despite booking and paying in advance for two twin non-smoking rooms, and emailing to request a late check-in (flight landed at 1am; email acknowledged and accepted) we were told that these rooms were not available. We were given a twin and a double on the smoking floor which meant sleeping on a pull-out bed, not being able to unpack and switching rooms the following day. We were told that the hotel policy is that we would only get the rooms requested if they were still available. What is the point of reserving a room, paying in advance and notifying (and being acknowledged) of a late check-in if someone else could walk in on the day and be given the final two non-smoking twin rooms? The night staff were apologetic about this policy and helpful in rectifying the issue the next day. If you are arriving late and want to avoid the frustration of not getting the room you have already paid for I would suggest booking an alternative hotel.
- Timothy (10/5): - Mary in the food and beverage is a very kind and efficient employee.
- Wilfrid (4/5): - Without a do not disturb card in the room, not only with the noise of closing door of the other doors…you will be awake by room sce cleaners shouting in service. When you ask for the DND card and the cleaning…room is not clean up to the late afternoon…and in the room of 2 people only one towel….not good for the price! Quality towel is questionable on 10 years old or 20 yo!
- Vasile (10/5): - Evriting is was good
- Muhammad (8/5): Great Place value for money - The location of the hotel is good, many restaurants within walking distance. Breakfast is good at the hotel. The Staff is helpful and on their toes going the extra mile.
- Ganapathy (8/5): - They keep only 2 bath towels No hand towels and wash clothes. So every time we ask towels. Keep it More. Cleanness want to improvement Need international outlets.
- Mohammed (8/5): - It is good and staff also good and morenda I think that name for woman it’s good woman and helping but car parking small
- Patricia (10/5): Great hitel - Excellent service. Comfortable and spacious rooms. Quiet at night. 10mns ride by taxi to World Trade Centre Metro.
- anil (4/5): - smoking in lobby area smoke odour in non smoking room,
- John (8/5): - My stay was pleasant and the staff were very warm and helpful. Good value for money.
- Verified traveler (6/5): Review - Towels not changed on daily basis + it has a poor quality and looks like been used for decades , colors are pale Floor carpet not clean and holds splatters Shower tray rail stuck
- Mohamed (6/5): - My stay at the Holliday Inn Express was kinda disappointing because I did not get a room at the top floor which I requested and also the Hotel doe not mentioned anything about the 2 top floors being for people who smoke when i made reservations. Another thing that I found annoying was the fact that I had to LITERALLY call the front desk just so that I can ask them to bring me a iron and table to my room which I shouldn’t have to call for that at all. So my experience at the Holiday Inn Express was disappointing and I really hope that they make changes for future reference. Thank you
- Mouhamed (8/5): - Not bad
- TANBIR (6/5): - Hotel with Cockroaches!! This is my 2nd time visiting this hotel and everything went well until I went home to find a dead cockroach in my luggage!!! Now I am so stressed out that what if I brought cockroaches with me. I unpacked a day after I arrived. Just because of this I will never stay in the hotel even if the location is great. Free Underground parking and Breakfast is good. Management please contact me regarding this major issue.
- John Mark (10/5): - It is everything you need and nothing more. Staff are really well trained and extremely helpful. The room is great. plenty of space to spread out and work. Comfortable bed. Excellent breakfast buffet. I would come back every time.
- Kenneth (8/5): - The property to me sit right in the middle of all the things to do Dubia. The staff is super nice, friendly and helpful. Their is some small things that could be taking care of without the guest telling the owner. Overall not a bad stay for me.
- Edgar (10/5): - The morning breakfast staff was the best! They do everything to make your stay comfortable. They are the reason I enjoyed my stay.
- Arif (2/5): Don't stay at Holiday Inn Express in Jumeriah-DXB - We arrived at our hotel at 230am & we told them that we would be late arrival. When we got there they told us that the hotel was full due to a cancelled flight & they would move us to another hotel. They called for a taxi and moved us to a hotel 10 minutes away. With this new hotel it screwed up all our plans for tours/Transfer & to catch metro. It was a pain & cost us more money, time & frustration. Watch out for bait & switch. They should have honored my reservation & moved the other people to other hotels & not us as I booked a month in advance. Very sad
- taneka (10/5): Cool place - It was awesome the food was incrediable, very clean nice people would stay again.
- Verified traveler (6/5): - WiFi was horrible for guests working online. Rooms were very okay. Staff were helpful in a sense that they tried but still couldn’t do anything. Stay was very okay.
- Timothy (10/5): - The receptionist Angel is always very nice and efficient with my check in. The entire staff, from food service to management are very good.
- Karl (10/5): Loved every moment. - The staff are very friendly and professional, they went out of their way to help us, especially Shabbir who was excellent. The hotel is very clean and the WiFi is fast, and the food was delicious.
- Verified traveler (8/5): Need more assistance - Parking outside full and no one to help. Underground parking only offered after I paid for parking. Too noisy in the hallway early in the morning. Vacum cleaner noise
- yasser (10/5): Very good - Reception so nice specially Mr.Reda Very good hotel and breakfast good
- Elizaveta (6/5): Renovation is required - Staff is professional and friendly, breakfast is tasty, great value for money! But facilities are pretty old, there's no charging plugs or USB sockets by the beds, floor is covered with stinky carpet, room windows are not designed to be opened. Dear management, owners, kindly consider proper hotel renovation and it will be amazing, not as affordable as now, but property to be proud of.
- Maria (8/5): - Clean, comfy and close to the public beach! Parking on spot, easy to reach, quiet.
- Timothy (10/5): - Staff is always very friendly!
- Tanya (2/5): UPSET CUSTOMER/ - I am very disappointed with this hotel and hotels.com. I booked to stay at this hotel during March11th-March 14th 2020 so I can go on a cruise but then the Covid pandemic was called and my flight and my cruise was cancelled so I was unable to go to the hotel. The hotel then stated that even though I was unable to make it to the hotel due to the pandemic that I was a no show and stated that they will not be processing me a refund. I am also a frontline worker and I have been trying since March to get a refund and they refuse to do so despite the contingencies this hotel may have to cover a loss as such. I find it very dishonorable that a company hotels.com and Holiday Inn could not provide me with a refund given the circumstances. It is very disappointing and when the pandemic is over I will ensure that my family and friends will not use hotels.com nor Holiday Inn for any of our travels.
- Verified traveler (4/5): - To describe this hotel in one word, I would choose "sloppy". Staff were nice and accommodating but the rooms were not clean at all, especially the bathroom. Very disappointing for a hotel rated five star.
- Verified traveler (10/5): - All good but can be improved upon. The food should include African meals too
- eliana (6/5): Bad housekeeping service !!! - The breakfast was great.Several hot options,salad items such as olive, cheese, dates, cold cuts,fresh fruits, 3 kind of juices. hot and cold cereal, several kinds of bread and great coffee. The staff at the front desk was polite, helpful and tried to solve the problems we had with housekeeping. We booked a room for 3 people and for the first 5 days we had to ask for the third bath towel .It was annoying. Finally my daughter said the if the problem was not solved she would speak with the manager. Another problem was with the sofabed. Some days it was not folded back as a sofa , some days they left it half way folded back. The housekeeping staff needs to upgrade their service. It was quite disappointing. We were almost changing hotels because of the bad service we got.
- JoseM (4/5): - Everything was fine at the beginning (check in) we enter on Wednesday night and that night we asked for an iron (for our clothes) which was delivered at the room (it took lots of time) on the next day we went out of the hotel and we left a Do Not Disturbe sigh out of the room, on Friday morning we needed the iron again and we discovered the iron was removed from our room without notice or permission, basically someone entered our room to take it!!! We complained to the manager in charge and expressed how inappropriate this event has been. They said they will investigate which I do not care anymore, I got all our belongings in the room, our passports and shopping things. This has been an invasion of property, sadly...
- AmynA (8/5): - Yusra and Anna at front desk were very friendly and helpful! They made our stay warm and pleasant. They are a great asset to the hotel. The housekeeping staff was fantastic and kept our room neat and clean always. The only issue I have with this hotel is small room sizes. I wish the rooms were a little bit bigger. Breakfast was amazing every morning.
- Kumar (10/5): Nice quite place to stay. - Very nice facility. Excellent breakfast. Very friendly front desk and room service staff.
- Verified traveler (8/5): - The staff did try there best to rectify the room issue at check in. I really liked the shuttle service to Dubai Mall. The breakfast was good but I've stay at other comparably priced hotels in Dubai and had better free breakfasts that offered a omelet station and more choice.Over all this hotel was good.
- Zeeshan (10/5): Thank you. - The Breakfast bar was fantastic. The staff were brilliant - super friendly and will go out of their way to make you feel comfortable. I stupidly left my headphone at the gym, the cleaners handed it to reception - i was impressed with the honest and integrity of the staff. Location is great - must try the Truck ada restaurant, which is 2 min walk away. Overall Fantastic stay.
- Mohammed (10/5): Nice good 100% - Very nice lovely staff and good location good morning breakfast every think great
- Uddin (10/5): - The staff were really helpful. Stayed on the second floor was the staff were professional and accommodating.
- RITA (10/5): Awesome Experience! - My business partner Mr Anthony and our clients enjoyed their stay in your facility. They had amazing experience!
- Jasoda (4/5): - The. Front desk system sucks . The refrigerator in my room was not working I call reception at front desk, it took two days to send someone. Was my third time staying in this hotel. But this time. Was worst. If you call for something it take 4 or five hours to come to room.
- Verified traveler (8/5): - I’d like the location it was central. I could access most parts of dubai within 20-30 minutes !
- Verified traveler (10/5): - Thanks asem you are helpful man thanks for all reception Nice hotel Veey good staffs
- Verified traveler (2/5): - They told us to wait for half an hour for king sized bed room .. after the waiting they said no room availble in king size .. there was no amenities in the room .. first time bad experience from an IHG hotel
- Verified traveler (10/5): - Thankyou Holiday Inn Express Dubai Jumeirah, I Felt Like Home ... Will Definitely Like to Visit Again and Suggest Same to Other Tourist too .
- Verified traveler (8/5): - Pretty good for a budget style hotel. Breakfast food was pretty much unchanged each day apart from different egg variations. But ok. The glass on my shower unit was not cleaned during my entire stay.
- Verified traveler (8/5): - The internet was terrible. I was in the 6th floor and couldn't fully enjoy the internet access. Also there was no wash clothes; I have to request each time. The ice machine was out of order. But overall, the staff was amazing, the cleaning staff was great, and the customer service was outstanding. The breakfast was excellent. I would recommend that shuttle bus to airport as mentioned on the website be provided as part of services. A shuttle bus to Dubai Mall or some special touristic places would make a big difference.
- Verified traveler (6/5): - In the middle of construction/renovation. Looks a little rundown
- Aslam (10/5): - It was awesome. We really enjoyed our stay at Holiday inn
- Amanda (10/5): - Bedroom's very cosy and comfortable. Staff polite and willing to help.
- Verified traveler (10/5): - It was great, fun time but no pool. Breakfast was great. Staff was helpful and nice, friendly
- Verified traveler (8/5): - Hotel was not that far from the metro station to the burj khalifa about 4 to 5 stops take taxi to the al jafiliya station about 15 dirham
- WRodgerYates (8/5): - It was economical and very good complimentary breakfast included
- Verified traveler (8/5): - Had a very enjoyable stay and anything we had requested was given.
- Verified traveler (10/5): - Excellent the breakfast was delicious, and the hotel is close to everything.
- Diego (10/5): - I liked the location and the room was spacious and clean. Nothing to complain about this time.
- Verified traveler (8/5): - The property is nice considering that it is a 2 star. The showers are small. Other than that, the location is really close to restaurants and La Mer
- Verified traveler (10/5): - Staff were very helpful and friendly. We had to ask about facilities like the shuttle
- Verified traveler (8/5): - We have a total of 3 pax and they have an extra sofa bed to accommodate all of us in the same room. Good location and near to the airport.
- Verified traveler (8/5): - Excellent property at good location with nearby restaurants and super market. Tasty breakfast
- Dev (8/5): Business made easy - It was a good experience and breakfast service and items were good. Coffee needs to be upgraded to better quality and staff needs to learn to smile.
- Waed (10/5): - Every thing was perfect specially the guy at the reception Amaan, he was really kind :)
- Verified traveler (8/5): - The hotel was basic but very nice and comfortable. The staff were absolutely wonderful and sweet. The only problem was that the wifi was very on and off which was stressful as I had work to do
- Karle (2/5): - Unfortunately this was the worst Holiday Inn I have stayed at. After reading the reviews before I arrived I was hoping most of the issues would be fixed, however we had the same issues. My main issue was that housekeeping was terrible. When we arrived they only gave us one wash cloth, and it took 3 days to get another (there were two of us staying in the room) I had to call housekeeping each day, multiple times to get new wash clothes. I was so frustrated as holiday in service in the US is always excellent. During our second to last day they never came to clean our room. Highly disappointed given this is Dubai!! The breakfast was the best plus about this hotel, as they had tons of options. I would recommend Hiliday Inn Corporate office come in to train the house keeping staff on cleaning, service, etc so it aligns with other Holiday Inn standards across the world.
- Hugo (8/5): Worthwhile - Value for money. Walk-able distances to good shops and restaurants in the area. Small, but decent gym.
- tony (8/5): - Good location, lots of shopping and restaurants nearby
- TAJUDEEN (10/5): - Nice hotel close to city centre with courteous staff would recommend to friends.
- RAUL (10/5): Great hotel great personnel. - As always in my 7th trip to this hotel the personnel was marvelous.
- Filip (10/5): - Amazingly friendly staff :)
- Kashif (8/5): - it was a good experience overall including cleanliness, location etc. staff was very cooperative
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