Oriental Suites Hotel & Spa
Location: 58 Hang Dao Str, Hoan Kiem District, Hanoi, 100000, Hanoi, VN
Star Rating: 4 Stars
Property Type: Hotels
About this Property
Experience the vibrant charm of Hanoi at the Oriental Suites Hotel & Spa, where comfort meets elegance in a stunning Art Deco setting.
Indulgent Spa Services
Unwind in our full-service spa with luxurious massages, rejuvenating body treatments, and revitalizing facials designed to refresh your body and soul.
Gastronomic Delights
Savor authentic Vietnamese cuisine at our on-site restaurant, Romance, or grab a casual bite at our coffee shop. Enjoy a refreshing drink at the bar/lounge to unwind after a day of exploration.
Luxurious Accommodations
Retreat to one of our 40 stylish guestrooms, each featuring cozy fireplaces and premium bedding, ensuring a serene and restful stay. Stay connected with complimentary wired and wireless internet access.
Immerse yourself in the vibrant culture of Hanoi and book your stay today!
Important Information
- Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
- Up to 4 children 1 year old and younger stay free when occupying the parent or guardian's room, using existing bedding.
- Only registered guests are allowed in the guestrooms.
- The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
- No pets and no service animals are allowed at this property.
- Contactless check-out is available.
Policies
Check-in: 02:00 PM - 12:00 AM
Check-out: 12:00 PM
Amenities & Facilities
- Full-service spa
- Area shuttle (surcharge)
- Free WiFi
- 24-hour front desk
- Luggage storage
- Concierge service
- Elevator
- Bicycle rentals nearby
- Breakfast available (surcharge)
- Television in common areas
- Safe-deposit box at front desk
- Free newspapers in lobby
- Full-service spa
- Smoke-free property
- Ecotours nearby
- Tours/ticket assistance
- Free wired internet
- Area shuttle (surcharge)
- Snack bar/deli
- Airport transportation - pickup (surcharge)
- Housekeeping on request
- Eco-friendly toiletries
- Wheelchair-accessible on-site restaurant
- Change of towels (on request)
- Change of bed sheets (on request)
- Vegetarian breakfast available
- Locally-owned & organized tours & activities
- Locally-sourced food on site (80% or more)
- Vegan menu options available
- Vegetarian menu options available
Rooms Available
-
Royal Suite, 2 Bedrooms, Courtyard View
1 King Bed and 1 Queen Bed
861-sq-foot soundproofed room, balcony with city and courtyard views
Layout - 2 bedrooms and sitting area
Relax - Fireplace
Internet - Free WiFi and wired internet access
Entertainment - LCD television with premium channels
Food & Drink - Coffee/tea maker, minibar (fees may apply), room service (limited hours), and free bottled water
Sleep - Pillowtop bed, premium bedding, and bed sheets
Bathroom - 2 bathrooms, bathrobes, and a shower with a rainfall showerhead
Practical - Desk, fenced private yard, and safe; rollaway beds (surcharge) and cribs (free) available on request
Comfort - Fresh bed sheets (on request), fresh towels (on request), and air conditioning
Accessibility - Hardwood flooring in room
Eco-friendly - Eco-friendly toiletries
Need to Know - Housekeeping on request
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 5 (5 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Desk
- Private bathroom
- Heating
- Fireplace
- Interconnected room(s) available
- Hardwood or parquet floors
- Wardrobe or closet
- Bottle of water
- Room service (limited hours)
- Daily housekeeping
- Hypo-allergenic bedding available
- Yard
- Premium bedding
- Separate sitting area
- Free WiFi
- Pillowtop mattress
- Rainfall showerhead
- Hydromassage showerhead
- Free cribs/infant beds
- Bedsheets provided
- Laptop-friendly workspace
- Change of towels (on request)
- Change of bed sheets (on request)
- Fence around yard
-
Junior Suite, City View
1 Double Bed
376.7-sq-foot room with city views
Layout - Bedroom
Relax - Fireplace
Internet - Free WiFi and wired internet access
Entertainment - LCD television with premium channels
Food & Drink - Coffee/tea maker, minibar (fees may apply), room service (limited hours), and free bottled water
Sleep - Pillowtop bed, premium bedding, and bed sheets
Bathroom - Private bathroom, bathrobes, and a shower with a rainfall showerhead
Practical - Safe, iron/ironing board, and laptop workspace; rollaway beds (surcharge) and cribs (free) available on request
Comfort - Fresh bed sheets (on request), fresh towels (on request), and air conditioning
Accessibility - Hardwood flooring in room
Eco-friendly - Eco-friendly toiletries
Need to Know - Housekeeping on request
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Private bathroom
- Heating
- Fireplace
- Interconnected room(s) available
- Hardwood or parquet floors
- Wardrobe or closet
- Bottle of water
- Room service (limited hours)
- Daily housekeeping
- Hypo-allergenic bedding available
- Premium bedding
- Free WiFi
- Pillowtop mattress
- Rainfall showerhead
- Hydromassage showerhead
- Free cribs/infant beds
- Bedsheets provided
- Laptop-friendly workspace
- Change of towels (on request)
- Change of bed sheets (on request)
- Travel crib
-
Royal Suites, big balcony
1 King Bed
538-sq-foot soundproofed room, balcony/patio with city views
Layout - Bedroom and sitting area
Relax - Fireplace
Internet - Free WiFi and wired internet access
Entertainment - LCD television with premium channels
Food & Drink - Coffee/tea maker, minibar (fees may apply), room service (limited hours), and free bottled water
Sleep - Pillowtop bed, premium bedding, and bed sheets
Bathroom - Private bathroom, bathrobes, and a shower with a rainfall showerhead
Practical - Desk, fenced private yard, and safe; rollaway beds (surcharge) and cribs (free) available on request
Comfort - Fresh bed sheets (on request), fresh towels (on request), and air conditioning
Accessibility - Hardwood flooring in room
Eco-friendly - Eco-friendly toiletries
Need to Know - Housekeeping on request
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Desk
- Private bathroom
- Heating
- Fireplace
- Interconnected room(s) available
- Hardwood or parquet floors
- Wardrobe or closet
- Bottle of water
- Room service (limited hours)
- Daily housekeeping
- Hypo-allergenic bedding available
- Yard
- Premium bedding
- Separate sitting area
- Free WiFi
- Pillowtop mattress
- Rainfall showerhead
- Balcony or patio
- Hydromassage showerhead
- Free cribs/infant beds
- Bedsheets provided
- Laptop-friendly workspace
- Change of towels (on request)
- Change of bed sheets (on request)
- Fence around yard
- Travel crib
-
Superior Double Room
1 Double Bed
215 sq feet
Relax - Fireplace
Internet - Free WiFi and wired internet access
Entertainment - LCD television with premium channels
Food & Drink - Coffee/tea maker, minibar (fees may apply), room service (limited hours), and free bottled water
Sleep - Pillowtop bed, premium bedding, and bed sheets
Bathroom - Private bathroom, bathrobes, and a shower with a rainfall showerhead
Practical - Safe, iron/ironing board, and laptop workspace
Comfort - Fresh bed sheets (on request), fresh towels (on request), and air conditioning
Accessibility - Hardwood flooring in room
Eco-friendly - Eco-friendly toiletries
Need to Know - Housekeeping on request, no cribs (infant beds) or rollaway/extra beds available
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Private bathroom
- Heating
- Slippers
- Fireplace
- Interconnected room(s) available
- Hardwood or parquet floors
- Wardrobe or closet
- Bottle of water
- Room service (limited hours)
- Daily housekeeping
- Hypo-allergenic bedding available
- Premium bedding
- Free WiFi
- Pillowtop mattress
- Rainfall showerhead
- No rollaway/extra beds
- No cribs (infant beds)
- Hydromassage showerhead
- Bedsheets provided
- Laptop-friendly workspace
- Change of towels (on request)
- Change of bed sheets (on request)
-
Family Suite, Connecting Rooms, City View (Oriental)
1 King Bed and 1 Queen Bed
592-sq-foot room with city views
Layout - 2 bedrooms
Relax - Fireplace
Internet - Free WiFi and wired internet access
Entertainment - LCD television with premium channels
Food & Drink - Coffee/tea maker, minibar (fees may apply), room service (limited hours), and free bottled water
Sleep - Pillowtop bed, premium bedding, and bed sheets
Bathroom - 2 bathrooms, bathrobes, and a shower with a rainfall showerhead
Practical - Safe, iron/ironing board, and laptop workspace; rollaway beds (surcharge) and cribs (free) available on request
Comfort - Fresh bed sheets (on request), fresh towels (on request), and air conditioning
Accessibility - Hardwood flooring in room
Eco-friendly - Eco-friendly toiletries
Need to Know - Housekeeping on request
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 5 (5 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Private bathroom
- Heating
- Fireplace
- Interconnected room(s) available
- Hardwood or parquet floors
- Wardrobe or closet
- Bottle of water
- Room service (limited hours)
- Daily housekeeping
- Hypo-allergenic bedding available
- Premium bedding
- Free WiFi
- Pillowtop mattress
- Rainfall showerhead
- Hydromassage showerhead
- Free cribs/infant beds
- Connecting rooms available
- Bedsheets provided
- Laptop-friendly workspace
- Change of towels (on request)
- Change of bed sheets (on request)
- Travel crib
-
Junior Room, Balcony
1 Double Bed
322-sq-foot soundproofed room, balcony/patio with city views
Relax - Fireplace
Internet - Free WiFi and wired internet access
Entertainment - LCD television, premium channels, and DVD player
Food & Drink - Coffee/tea maker, minibar (fees may apply), room service (limited hours), and free bottled water
Sleep - Pillowtop bed, premium bedding, and bed sheets
Bathroom - Private bathroom, bathrobes, and a shower with a rainfall showerhead
Practical - Desk, safe, and iron/ironing board; rollaway beds (surcharge) and cribs (free) available on request
Comfort - Fresh bed sheets (on request), fresh towels (on request), and air conditioning
Accessibility - Hardwood flooring in room
Eco-friendly - Eco-friendly toiletries
Need to Know - Housekeeping on request
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Desk
- DVD player
- Private bathroom
- Heating
- Fireplace
- Interconnected room(s) available
- Hardwood or parquet floors
- Wardrobe or closet
- Bottle of water
- Room service (limited hours)
- Daily housekeeping
- Hypo-allergenic bedding available
- Premium bedding
- Free WiFi
- Pillowtop mattress
- Rainfall showerhead
- Balcony or patio
- Hydromassage showerhead
- Free cribs/infant beds
- Bedsheets provided
- Laptop-friendly workspace
- Change of towels (on request)
- Change of bed sheets (on request)
- Travel crib
-
Deluxe Twin Room With External Window
2 Twin Beds
269 sq feet
Relax - Fireplace
Internet - Free WiFi and wired internet access
Entertainment - LCD television with premium channels
Food & Drink - Coffee/tea maker, minibar (fees may apply), room service (limited hours), and free bottled water
Sleep - Pillowtop bed, premium bedding, and bed sheets
Bathroom - Private bathroom, bathrobes, and a shower with a rainfall showerhead
Practical - Safe, iron/ironing board, and laptop workspace; rollaway beds (surcharge) and cribs (free) available on request
Comfort - Fresh bed sheets (on request), fresh towels (on request), and air conditioning
Accessibility - Hardwood flooring in room
Eco-friendly - Eco-friendly toiletries
Need to Know - Housekeeping on request
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Private bathroom
- Heating
- Fireplace
- Interconnected room(s) available
- Hardwood or parquet floors
- Wardrobe or closet
- Bottle of water
- Room service (limited hours)
- Daily housekeeping
- Hypo-allergenic bedding available
- Premium bedding
- Free WiFi
- Pillowtop mattress
- Rainfall showerhead
- Hydromassage showerhead
- Free cribs/infant beds
- Bedsheets provided
- Laptop-friendly workspace
- Change of towels (on request)
- Change of bed sheets (on request)
- Travel crib
-
Deluxe Double Room With External Window
1 Double Bed
269 sq feet
Relax - Fireplace
Internet - Free WiFi and wired internet access
Entertainment - LCD television with premium channels
Food & Drink - Coffee/tea maker, minibar (fees may apply), room service (limited hours), and free bottled water
Sleep - Pillowtop bed, premium bedding, and bed sheets
Bathroom - Private bathroom, bathrobes, and a shower with a rainfall showerhead
Practical - Safe, iron/ironing board, and laptop workspace; rollaway beds (surcharge) and cribs (free) available on request
Comfort - Fresh bed sheets (on request), fresh towels (on request), and air conditioning
Accessibility - Hardwood flooring in room
Eco-friendly - Eco-friendly toiletries
Need to Know - Housekeeping on request
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 3 (2 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Private bathroom
- Heating
- Fireplace
- Interconnected room(s) available
- Hardwood or parquet floors
- Wardrobe or closet
- Bottle of water
- Room service (limited hours)
- Daily housekeeping
- Hypo-allergenic bedding available
- Premium bedding
- Free WiFi
- Pillowtop mattress
- Rainfall showerhead
- Hydromassage showerhead
- Free cribs/infant beds
- Bedsheets provided
- Laptop-friendly workspace
- Change of towels (on request)
- Change of bed sheets (on request)
- Travel crib
Guest Reviews
- skitheboat (10/5): Good location, good value. - Had a pleasant experience at this hotel. It’s in a great location in the Old Quarter. The staff was very helpful and even presented my husband with a birthday cake.
- MLK2000 (10/5): Pefect Location - This hotel is perfect for a visit to Hanoi. Located right in in the center of the Old Quarter, step outside the hotel and the weekend night market is right outside the hotel's door. The staff was friendly and wonderful. They even gave us a small gift when we departed. We booked the Deluxe Double which was on an upper floor. The room was lovely and even with all of the activity going on outside, we did not hear any of it from our room. The breakfast was adequate, although not ample. Skip the pho at the hotel for breakfast and buy some at a local restaurant as it is not very tasty. But otherwise, we had a wonderful stay.
- SarahH70 (10/5): Boutique Feeling Hotel right in the centre of the action of the old town - Oriental Suites Hotel and Spa – the hotel is in quite a small but busy street. Hotel reception friendly, helpful and efficient and we were checked in and rooms allocated in next to no time – we were given cold towels and a lovely herbal tea while waiting. I didn’t realise when we booked this hotel that the rooms had no external window. Just a small window that opened to a dark internal courtyard. Rooms were compact, but clean and comfortable with a lovely bathroom/rainfall shower and good selection of toiletries and amenities. Free daily bottled water and tea/coffee. The first night I did find the room a little claustrophobic but discovered there was a small reading light at the bedside that could be positioned to point to the wall to give just enough light to negotiate the room without it being too bright. Breakfast was simple with a small buffet and a table menu to request certain items cooked to order. We found this hotel charming with almost a boutique feel. The lady on their concierge desk was also very helpful with any questions we had. On our first evening we ventured out and found one of the local lakes at the bottom of the street so had a walk around this which was lovely as all the locals were out for a stroll. We had dinner in a traditional Vietnamese restaurant then on returning to the hotel discovered that at weekends the street is turned into a night market which was full on chaos with the whole street full of stalls – despite this there was no noise or disturbance in the hotels rooms. During our stay at this hotel we took the Halong Bay Full-Day with 6 Hour Cruise Kayaking, Swimming, Lunch https://www.tripadvisor.co.uk/AttractionProductReview-g293924-d13475057-Halong_Bay_Full_Day_with_6_Hour_Cruise_Kayaking_Swimming_Lunch-Hanoi.html On our free day we found a one hour city tour (kiosks for tickets were located near the lake) there were 2 options – first was a double decker bus but it doesn’t service stop 1 at weekends so involved a walk to the opera house. The 2nd and cheaper option was a single decker bus that picked up not far from the booth at the bottom of the street where the hotel was – we chose this option. There was only us on the bus and the driver took the opportunity to stop at several locations and let us off to take photos even though it wasn’t a hop on hop off ticket that we bought. It ended up a 90 minute journey, and we got to see all of the major sites of the city. After this we took a walk to Railway Café – which is part of the famous Train Street – this was just a short 15 minute walk from the hotel, compared to if you put Train Street into Google Maps which gives a location 35 minutes away. This is a must do if visiting Hanoi – check Google for the train times and arrive early as the cafes do get busier when a train is due. 4 beers and 2 Bahn Mi sandwiches cost us just £5! Here we dined in The Old Viet Restaurant https://maps.app.goo.gl/DJuE4yorJGZWs7uy5 Coffee Club which was a great rooftop location https://maps.app.goo.gl/oVdbSMQ9cp3B8XSc7 Factory 47 – great wood fired pizza https://maps.app.goo.gl/Z7ndygHUxz7c4TQR9 We also had drinks one evening in one of Hanoi’s many roof top bars – Moonlight Sky Bar https://maps.app.goo.gl/bvVZWJ2mgE2ud2zi9
- X8647RHsofiat (10/5): The best staff!! - Let's start with the hotel, It's in the best area, close to everything in the old quarter, right in front of the market. But even though it's in the heart of the city, I didn't hear a single noise. The rooms, was very cozy and soundproof, which is the best part. But the best thing of all was the staff, very friendly at all times. especially want to thank Sabrina! She made my vacation feel safe! She always asked if I was okay, helped me by giving me recommendations, and made my vacation even more enjoyable. 5 ⭐️⭐️⭐️⭐️⭐️ to Sabrina. Thank you 🙏 for everything! Never stop being yourself! ✨✨✨✨
- Curiosity10373493899 (10/5): Exceeds every expectations!! - Oriental Hotel Suites and Spa surpassed my expectations on every front. Perfectly located in the heart of Hanoi, it offers effortless access to the city’s key attractions with everything just a short walk away. The rooms are great and the overall ambience of the hotel is very elegant. The staff deserve special praise for their warmth and attentiveness. I would particularly like to acknowledge Sabrina (Hoàng Huê) who not only helped us plan our Hanoi itinerary but also arranged tours for our trip to Da Nang. A heartfelt thank you to her for going above and beyond.
- sandyrX9747AS (10/5): Helpful staff! - Great hotel, centrally located in the old quarter with amazing staff - especially Sabrina. She provided phenomenal service and recommendations. The hotel is lucky to have her! She even helped our group during our time outside of Hanoi.
- joivana7117 (10/5): Great location - Great location, esp for morning exercises by the lake and night market. Very friendly staffs, clean and spacious room.
- T6023WVharryc (10/5): friendly and helpful staff, great food - super friendly and helpful staff. We were always welcomed with a smile and a greeting at the door along. the breakfast buffet was also great.
- I5593QUmichellej (10/5): Amazing. - The location was remarkable. Walk right out into the night markets on the weekend. We arrived when the street was closed for the markets. A hotel man arrived at our transport and helped us with our luggage. We were so close to everything like the prison museum, lake and numerous shops and cafes. Room has no window so very dark , so watch out for sleeping in. Omelettes were amazing. Staff so helpful.
- Henry (10/5): - Extremely friendly staffs, especially Sam, Jean and Richard (and other front desk staffs)
- Maki (10/5): - Our rooms, connected 2 rooms, were very spacious. It's in front of busy street with lots of shops and restaurants yet inside the room was quiet. We enjoyed breakfast every morning. They arranged 3 tours for us and it saved our time, and we enjoyed all of them. Very friendly, professional staff. We had to leave early in the morning around 6am for our flight and they even prepared breakfast to go 😊 We would definitely stay again if we have chance to visit Hanoi.
- Adventurer738881 (10/5): My best hotel during my holidays in Viet Nam - Probably the best hotel I experienced during my holidays in VN. Very well located in the old city of Hanoi, you will enjoy the night market on Sunday evening. A large parts of roads are dedicated to pedestrians. But in the room: no noise at all, so clean, and fresh. Breakfast is excellent. I also need to comment about the staff among whom Mr Kai was outstanding: very nice, very professional and attentive to the clients (umbrella when it is raining, a bottle of water before a tour, ...). If you go there you won't be disappointed!
- Clayton (10/5): - The staff were excellant, The Room was clean and the breakfast was really good
- Henry (10/5): - Friendly staffs, easy check in
- rochelleb142 (10/5): Review of the Oriental Hotel and Spa - I loved my stay at the Oriental Hotel and Spa. It is well situated in the Old Quarter. What it lacks in services such as a gym and pool, it makes up for in charm and character. It is quaint and of a period style. Its greatest asset is its staff, particularly a young woman, named Sam. She went to great lengths to ensure that I was cared for. I wish I had taken more advantage of the night market. I figured I would leave my shopping to the end of my trip. A decision I now regret. Save for souvenir shopping in Ho Ann I have not found the more western gifts to take home anywhere else. I would have no hesitation in returning to stay at the Oriental Hotel and Spa.
- N7951NVgavinr (10/5): Trouble free, luxury accommodation at a very good price, with great positioning to shopping and street food - Four star hotel at a very good price, and positioned well to the Old Quarter. Clean, comfortable, the staff very courteous, and friendly, nothing was too much trouble. Food was plentiful with good variety. We would come back without a problem. Highly recommended
- Kaelene (10/5): - Loved everything about our stay
- Chris (10/5): -
- philip (10/5): - We enjoyed our stay at Oriental Hotel. The staff, especially Vivian, Sam, and Bob were super helpful and friendly. It was raining and the street in front of the hotel was blocked off so Bob accompanied us to ensure we met a grab at the correct location. Breakfast is good but there is no dining for dinner. Very charming and quaint atmosphere would definitely stay again if travel brings me back to Hanoi.
- F2405LVmichaelg (10/5): - A fantastic location just minutes from Hoam Kiem Lake. The staff are wonderfully friendly and nothing is too much trouble for them.
- Anthony (10/5): - Hotel staff are professional, caring and attentive to our needs; would gladly stay here again
- eileent3821 (10/5): PREFERRED HOTEL IN HANOI - Located in the Old Quarter, specially during weekends when the night market closes off the traffic—are right at your doorstep. From the moment you arrive, you'll be warmly welcomed by attentive staff, led by dedicated manager Tony, affectionately known as Mr. Easy, who is committed to ensuring your stay is seamless and memorable. I stayed in the junior suite and was allowed to check in early as it was available.. The hotel's breakfast area offers a delicious variety of Vietnamese and Western options, catering to all tastes. Enjoy a safe and comfortable base from which to discover Hanoi’s rich culture and lively streets while indulging in the warm hospitality that sets Oriental Suites Hotel & Spa apart. I highly recommend this hotel if you are visiting Hanoi.
- Lia (10/5): - The staffs there were very helpful and friendly!
- Nikol (10/5): - The staff is very nice and knowledgeable. The breakfast that was included in our stay was amazing and the location of the hotel is very convenient! We enjoyed our stay.
- Cindy (10/5): - It’s our first time in Hanoi and we are so glad we stayed at this hotel. The night market is right in front of the hotel. We shopped till we dropped. The highlight is the remarkable customer service of the staffs. They are so friendly and helpful. We will definitely come back if we visit Hanoi again. Cindy
- Stephen (10/5): - Great place to stay. We stayed twice while we in Hanoi. The balcony room was great. Other was fine. Friendly staff, great location and good breakfast. Recommended. Would stay there again.
- Trung (8/5): - walking distance to everything, night life and restaurants. Hard to book a taxi/transportation on the weekend because they block the streets after 6pm i think. Hotel is very close to Hoan Kiem Lake
- Lewis (10/5): - Very central location in Hanoi right in the heart of the old quarter. Staff are very friendly and the room was clean and tidy.
- Brian (10/5): - Love this hotel. Such wonderful staff. Tony and Tracey are the best. Highly recommend you stay here.
- Robert (10/5): - Location is perfect for exploring old town. The street in front of the hotel hosts the night market on weekends. During the night market the area is closed to cars, so if arriving on a weekend night, talk to hotel first, they will help. Staff fulfilled many little extra wishes with a smile. Rooms were clean and spacious. Rooms with "balcony" face a quiet courtyard, rooms with "city view" the market street.
- Verified traveler (10/5): - Great location in old town. The area is noisy but couldn't hear it from the room. Included area is a nice touch. Staff is very friendly!
- Brian (10/5): - Lovely place with the friendliest staff (ask for Tony and Tracy)
- Robert (10/5): -
- Subhrojyoti (10/5): - Very friendly staff always willing to assist. The valet helped with our luggage across the block as the street was closed off for cars due to night market.
- Florence (10/5): - Night market is just outside of the hotel. Tourist attractions are just nearby. Friendly staff!
- Zoe (8/5): - Location of the property was good. Staff were helpful and a great source of advice and information.
- Diem (8/5): - room need more light
- mark (10/5): - Nice
- Adventure531222 (10/5): Most helpful staff, Hannah. - We had made a mistake with our bookings and had to leave our hotel. We walked down the road to Oriental Hotel and explained everything to Hannah. She was so helpful ringing around for a hotel room for us. She suggested their sister hotel and got us in there. Hannah arranged help to collect our cases from the previous hotel, back to Oriental then arranged a driver to take us to O’Gallery Premier Hotel& Spa. Wonderful service, Hannah and we really did appreciate all you did for us. Suzanne and Kim Sheridan. March 2025
- Jason (10/5): - Rooms were very nice. Staff helped us with tours and transportation to the airport. Staff were very friendly.
- Yotam (10/5): - Very good place to stay, stuff are nice and friendly. I received amazing massage as wel
- Brooks (10/5): - Hotel staff was welcoming and helpful arranging transportation. I loved the night market being right outside the hotel. Breakfast was delicious and the room was fabulous
- 541bja (10/5): Great Hotel, Great location and very friendly staff - This is a great hotel, great location and very friendly staff. Booked a car with the hotel to pick us up at the airport and they’re very efficient. They sent us a text to inform us the spot where the driver will be and a code that the driver will give us to make sure the driver is legitimate. Upon arrival, Nelly from the hotel texted me to ask if I found my driver. She constantly texted me until I found my driver. When we arrived at the hotel, Noah explained to us the amenities of the hotel while giving us some welcome drinks. The hotel is situated close by the famous Hoan Kiem Lake, Dong Xian Market ,Ta Hien beer street and an added bonus the night market which happens on Friday - Sunday starts right in front of the hotel. I will definitely stay in this hotel again.
- Juan (10/5): Excellence! - Perfect location, the workers are so nice and helpful. The breakfast is delicious and the rooms are comfortable. I would definitely stay there again.
- Elsfer (10/5): Must stay! - We stayed in this lovely hotel as part of our honeymoon and I’m so glad we did. The hotel itself is immaculate, staff could not have been friendlier and really made our stay a comfortable one. The room itself has everything you need from a hairdryer, air con, safe, mini fridge and complimentary toiletries. I’ve read some reviews about a hard mattress - I felt like I was sleeping on a cloud. The breakfast area is quite small but we always managed to get a seat. It has a selection of Vietnamese and western options. The hotel is right in the centre of Hanoi’s busy old quarter so the hustle and bustle is right on your doorstep - this includes the night market at the weekend which makes the street closed off to most traffic. It was a great base for exploring and the hotel was very safe with staff always on the door. They offer a laundry service which was handy and cheap and they also offered to get us taxis but we bought the tourist package on grab so didn’t require it. I would definitely stay again at this hidden gem of a hotel!
- John (8/5): - The staff were wonderful, very friendly and helpful but unfortunately the room was very noisy with the night market being right outside the window so it was noisy until midnight also the property next door was being renovated so drilling and banging starting before 8am
- Dennis (2/5): - Mold on the side and ceiling wall!!
- Ingrid (10/5): Oriental Suites and Spa Hotel - The staff were amazing. Evelyn was particularly helpful in arranging our trip to Halong Bay which was amazing. She also took good care of our oversized luggage while we were away. The front desk staff were also very friendly and helpful. Breakfast provided a variety of great items.
- S2940XKchrisf (10/5): A very pleasant stay from start to finish - From when we arrived very late in the evening Gene was there with a welcoming smile to help us , the staff were fantastic and always helpful . The rooms were a good size with a huge welcoming bed , breakfast was good and you could have as much as you wanted. The area is very busy as you would expect from the Old quarter , but the hotel is very quiet. Thank you, Gene and Nelly, for helping us have an enjoyable time
- Ingrid (10/5): Oriental Hotel and Spa - Stay was ok. Night market was right outside our door. We had a it of a miscommunication upon arrival and the driver did not speak English. Hotel staff were exceptional. Room was spacious and clean. Breakfast was also excellent.
- Charlie (10/5): - Hotel was great , only stayed for one night due to Halong bay cruise . Will keep luggage which on cruise which is really good.
- Craig (10/5): - Great Location, street closes weekends for Markets at your door. Lake 5 Minute Walk, Beer Corner 10 Minute Walk. One of the most comfortable beds in our last 30 nights in Vietnam. Good Breakfast Selection. Rooms are a bit small but the bed was a winner for us.
- Tat (6/5): - At the middle of the old quarter. Conditions just average.
- Elaine PL (10/5): - Oriental Suites Hotel & Spa boasts a prime location within easy walking distance of key attractions such as Hoan Kiem Lake, the renowned Water Puppet Theatres, and the vibrant weekend night market. Moreover, exploring Hanoi is remarkably easy, thanks to the convenient access to hop-on, hop-off bus ticketing kiosks near the lake. Beyond its unbeatable location, the hotel distinguishes itself through its impeccable hospitality and commitment to guest comfort. From the attentive staff to the well-appointed rooms, every detail of our stay was carefully curated to ensure a remarkable experience.
- elainepllow (10/5): An Exceptional Stay at Oriental Suites Hotel & Spa - From the moment we arrived at Oriental Suites Hotel & Spa, we knew we were in for an extraordinary experience. The hotel's prime location is within walking distance of major attractions like Hoan Kiem Lake, the famous Water Puppet Theatres, and the bustling weekend night market. With easy access to hop-on, hop-off bus ticketing kiosks near the lake, exploring Hanoi couldn't have been more convenient. Commendable Service: The front desk team truly elevated our stay. A special shoutout to Jean and Nelly for making check-in seamless and delightful, attending to our every query with smiles. However, the real star was Evelyn, the front desk manager. Her responsiveness to emails and messages was outstanding, ensuring all our requests were met without delay. When we decided to book a spa session, she swiftly handled the arrangements, making the process effortless. Comfortable Accommodation: Our family suite with connecting rooms was spacious and well-maintained, with daily housekeeping ensuring a fresh and comfortable stay. While we encountered a minor issue with one power plug, the staff's swift response and resolution reflected their commitment to guest satisfaction. Memorable Experience: Oriental Suites Hotel & Spa stands out not just for its unbeatable location, but for its impeccable hospitality and dedication to guest comfort as well. From the attentive staff to the well-appointed rooms, every aspect of our stay was carefully curated for a remarkable experience. If you are looking for a hotel that offers warmth, efficiency, and convenience in the heart of Hanoi, this is the place to check out.
- Priyanka (10/5): - This property is in a great location with lots of food options, shopping, cafes, and near all prime locations. The breakfast had ample variety which was delicious. The hotel had a beautiful terrace where you can see views of old Hanoi and pretty sunrises/sunsets. The rooms were spacious with great bedding and bathroom amenities.
- rox358 (10/5): Great stay with wonderful staff - The hotel staff were amazing. So friendly and helpful. When we arrived the room we had booked was rather small but we were changed to a larger one with a window. Many rooms don't have external windows but in fact it means it is quieter. Lovely breakfast in an attractive dining room. We well recommend to anyone who is visiting Hanoi. Thank you.
- Wander53478021511 (10/5): Amazing Stay - I had a great stay here. The lobby and restaurant staff were very nice, friendly and super helpful. The breakfast was delicious. The facilities were ok. The location was great for sightseeing. I would come back again if I had the chance and I would recommend this hotel to my friends and family.
- Trail47945462672 (10/5): Great location for hanoi trip - First trip to Vietnam. We made a right decision to stay in this hotel. They let us check in early. Staff (Nelly especial) work so hard to make sure we are happy and have a pleasant stay. Breakfast was great, bed comfy, water pressure for shower top notch. Just all wonderful.
- Veronique (10/5): Excellent Choice for Hanoi - The hotel is very well situated in Hanoi close to a lot that would want to see The staff is helpful and extremely friendly
- Uyen Thy (10/5): - This hotel is better than I expected and the location is just perfect! The staff is super friendly and accommodating. English is not an issue and everyone spoke just fine! We got the deluxe queen room and it was well sized. The hotel room is quiet despite being in the heart of old quarter. I loved it! This will be one of the hotels I returned to next time in Vietnam! Thank you to all the hotel staff, you are wonderful!
- Catherine (10/5): - Staff are very courteous and helpful
- Veronique (10/5): Beautiful and friendly staff - The staff is amazing
- joann (10/5): Fun in Hanoi - The staff was great. Location was great for shopping and dinning in the old quarter. Night market was just outside the front door as well as the hop on hop off bus.
- PakandJane (10/5): Great place to stay. - The front desk staff members are very helpful, nothing is too much to ask. We had a room with no windows but it was quiet and comfortable. The location of the hotel is perfect within walking distance to most interesting places of interest. I recommend this hotel.
- Sam (10/5): - Lovely staff. Messages were spectacular. Clean rooms!
- Tony (8/5): - Great location, close to Beer street and Hoan Kiem Lake. Good breakfast and the staff were very helpful. The room has no outside window, the “window” looks into a interior atrium. The weekend night market is located on the same street as the hotel. Overall a great hotel in the heart of Hanoi.
- Daryl (10/5): - very very convenient place. 3 mins walk from the lake.
- Amanda (10/5): - Nice staff, good location, good breakfast, all you need for few nights in hanoi
- Chaoying (10/5): - Location is the best
- Nomad15205901924 (10/5): Great location and lovely staff. - Great location, only seconds from everything you need, Friendly and helpful staff that speak good English. Well kept rooms with everything you need. Nice little rooftop area as well. Will stay again next time I visit Hanoi. Highly recommend.
- Bryan (10/5): - Overall is ok.
- Climber55208234947 (8/5): Safe and Comfortable - It was a safe and comfortable stay. The hotel arranged for an airport transfer for us, a day trip to Ha Long Bay, as well as a comfortable ride to Ninh Binh, our next stop. There is a night market on Fridays, Saturdays and Sundays located right at the hotel’s doorstep. It’s also a walking distance to many attractions! Thank you, Evelyn, Jean, Rosie and all staff for taking care of us during our stay. Our family is lucky to have met you.
- Aida (10/5): - Nice hotel in the middle of the old quarter. Evelyn from the hotel helped us book all the excersions and everything went perfectly. In Hanoi old quarter, people need to walk on the street with the cars and the motorcycles because the sidewalks are full of parked motorbikes or stalls.. it took us a day to get comfortable with that. The hotel is close to a nice lake and a walk (no cars) around the lake with good vibes and safe walking.
- Richard (10/5): - Lovely staff
- amip978 (10/5): Amazing! - Hotel was lovely and clean. Buffet breakfast was good too. The staff at the hotel were definitely the highlight. They were extremely kind and accomodating. Even went out of their way to call resturants for us and book reservations in Vietnamese. Would highly recommend.
- harukop2024 (10/5): The best hotel to stay in Hanoi - All staffs are extremely kind and helpful. We pre-organised tours from Australia with Oriental Suites Tour desk. Their suggested two tours for us and we were so happy with the both tours. One was the overnight Halong bay cruise and the other was to NinhBinh. The breakfast was great as well. Rooms are very clean and made up and cleaned every day. The best part of this hotel is the location. The middle of Hanoi old quarter. Even outside is mad busy, inside of hotel is so quiet, cool and clean. I highly recommend this hotel if you are visiting Hanoi.
- 728willn (10/5): First time in Hanoi, but won’t be the last - First, a BIG thanks to the hotel staff for making our stay at Hanoi a fantastic experience. From checking in to checking out, they have helped me book excursions, recommended local places to eat, and assisted with travel arrangements. Located at the heart of old quarters, you will have tons of restaurants, coffee shops, and shopping stores. From Friday to Sunday, the street of the hotel closes down for the night market. Again, a big thank you to the staff at Oriental suite and spa. Will be visiting again.
- efid1955 (10/5): great central hotel - we loved this hotel and stayed most of our nights in Hanoi there . The location is just great ,right in the center of old city . Service was perfect and staff tried to help in everthing we asked . we kept our luggage there few times when we went away . Defenately We'll choose this hotel when we'll come back.
- Mauricio (10/5): - Great location, amazing staff, excellent breakfast. The room was comfortable, clean and spacious. The spa provided great options and the staff there was very friendly.
- Cath (8/5): - Such lovely staff! I really enjoyed that the hotel was right in the heart of the old quarter- very hectic and exciting!
- M (2/5): - This is not a 4 star hotel. This is at best a 2 or 3 star hotel. I didn’t have a problem with the lack of luxury. However, the rooms are non-smoking and we could smell cigarette smoke in our room during our whole stay of 1 day. The cigarette smell was so bad especially when we turned on the AC. We told the staff about this issue and all they did was spray the room and give us an air purifier but that didn’t help at all. My husband and I get bad headaches from cigarette smoke and it was horrible to stay in the room with that smell. I booked the suite which was about $130 per night, for that much money we deserved way better service. Also this hotel is in the middle of old quarter so lots of noise at night. I recommend to book a hotel outside the old quarter near the lake, the prices are better and you get better hotels. It’s better to live on the outskirts and take a taxi to old quarter to explore. Breakfast was mediocre. This place gets 1 star. Worst hotel experience I’ve had in my Asia travels.
- Mark (10/5): - The hotel is very clean and organized, the free buffet breakfast in the morning is excellent. The staff are exceptionally helpful and friendly
- Kyanta (6/5): - Didnt receive any VIP upgrade or anything as advertised, was imposed a $30 late check out even though it would have been an entitlement, rain shower was broken, aircon was not at 19deg, door was spoilt so it was inconvenient to get in and out as I have to wait for the staff. The staff was apologetic I was okay but the manager attitude was like "oh yes late check out is chargeable" so I declined.
- Jennifer (10/5): Another great stay - The staff is always great..third time staying at location. The location of property is right where you would want to be close to everything
- Russell (6/5): Very central hotel, needs a little work - Whilst the staff were very helpful and quick to double check administration errors, the room needs a bit of TLC. It smelt of stale smoke (which I suspect is the result of smoke wafting in from outside) the bed was hard, and the shower design was not very good for anyone with mobility problems. However we were happy with our co-joined rooms for our kids, was neat and spacious, and the hotel followed up quickly when our room key wasn't working. Location was great, extremely central.
- Nicole (10/5): - Thanks ☺️
- Kristen (10/5): Super solid hotel in great location - Clean hotel in excellent location in Old Quarter. Breakfast was large and included. Staff was always super nice.
- Vladimir (10/5): Good place in the old town - Good place to stay in the old town. Stayed there twice and would recommend.
- Radka (10/5): - A very nice hotel in the city center, quiet and walkable.
- Jason (8/5): - location great! safe area fantastic shower clean and comfortable bed ac good
- Lawrence (10/5): - property is roomy and clean. Staff are excellent and helpful.
- Vladimir (10/5): Good stay in the old city centre - It was a great stay just for one night near the Hanoi night walking street. Would recommend based on location.
- Kaitlin (10/5): - Friendly and helpful staff
- Ken (10/5): Fantastic location and service, nice people. - The manager and team give excellent service from top to bottom. Front desk super friendly and helpful. Good Spa, housekeeping, breakfast - everything was great.
- adam (10/5): - The staff were amazing here. The breakfast was just perfect. The hotel was in the Old Qtr- in a great position. We will stay again. Thank you Oriental Adam & Karen
- Verified traveler (10/5): - The staff at this hotel were brilliant. We had an issue with the air conditioning in our room and they resolved it so quickly. The location is also fantastic. We’d stay here again for sure!!
- Christine (10/5): - My husband and I just had a fantastic stay at the Oriental Suites Hotel and Spa for ten days. The hotel is located in the old quarter and we were able to explore the old quarter and the french quarter on foot. We used the spa and had massages, body scrubs and facials. Fantastic service and exceptionally reasonably priced. The staff are exceptional. Nothing was too much trouble. The hotel has a travel desk which we used to organise a walking street food tour, train street and a cruises in Ha Long bay. All excursions were well organised and Ha Long bay on the ambassador signature cruise was a highlight of our trip. The staff had recommendations for eating and shopping and always greated us like we were old friends when we returned to the hotel. I simply cannot say enough good things about all the staff in this hotel. Incredibly pleasant, helpful, well-mannered and friendly. We cannot wait to return!
- Franklin (10/5): - Oriental Suites is a very fine hotel with excellent staff, nice rooms, good spa treatments and a perfect location. EVERYTHING is at a walkable distance.
- Brandon (10/5): - The oriental suites provided an exceptional experience in old town Hanoi. The suite with balcony was very spacious and was a great place to take a break from the crowded old town streets. We arrived just before typhoon Yagi and after cancelling some plans decided to wait out the storm in Hanoi. All the staff was friendly and went above and beyond to keep our stay comfortable despite the stress of the incomming storm .
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