Hotel Arcangelo
Location: Via Boezio 15, Rome, it
Star Rating: 3 Stars
Property Type: Hotels
About this Property
Luxurious Art Nouveau Style Building
Hotel Arcangelo, nestled just behind Castel Sant’Angelo, offers a tranquil stay in a beautifully restored Art Nouveau building. The highlight of this 3-star gem is its roof garden boasting stunning views of Saint Peter’s Basilica.
Convenient Amenities
Enjoy the convenience of outdoor parking, a rarity in the area, and the option of a nearby garage. The elegant communal areas, along with in-room flat-screen TVs and air conditioning, ensure a comfortable stay. Stay connected with free Wi-Fi in the lobby.
Delightful Dining and Prime Location
Indulge in a delicious sweet and savoury buffet served daily. Explore the vibrant neighborhood with shopping streets, cafés, and restaurants. With the Vatican and Piazza Navona a short walk away, and easy access to the airport shuttle, Hotel Arcangelo is the perfect choice for your Roman getaway.
Important Information
Parking is subject to availability due to limited spaces.
Policies
Check-in: 03:00 PM - 11:30 PM
Check-out: 12:00 PM
Amenities & Facilities
- Guest education on local ecosystems and culture
- Parking
- Non-smoking rooms
- Air conditioning
- Room service
- Terrace
- Family rooms
- Lift / Elevator
- Luggage storage
- Safety deposit box
- Fax/photocopying
- Tour desk
- Soundproof rooms
- Ironing service
- Solarium
- Non-smoking throughout
- Private check-in/check-out
- Board games/puzzles
- Shuttle service (additional charge)
- Concierge service
- Outdoor furniture
- Coffee Shop on site
- Staff adhere to local safety protocols
- Guest rooms disinfected between stays
- Cleaning standards that are effective against Coronavirus
- Physical distancing rules followed
- Hand sanitizer in guest room and key areas
- Cashless payment available
- Fire extinguishers
- First aid kit available
- Sanitized tableware & silverware
- Invoice provided
- Guests can opt-out any cleaning services during stay
- Smoke alarms
- Shared stationery like menus, pens are removed
- Property cleaned by professional cleaning companies
- Physical distancing in dining areas
- Key access
- Food delivered to guest room
- CCTV outside property
- Process in place to check health of guests
- Access to health care professionals
- Screens / Barriers between staff and guests for safety
- 24-hour security
- Delivered food - securely covered
- Security alarm
- Television in common areas
- Front desk (limited hours)
- Free wired internet
- Self parking (surcharge)
- Airport transportation - pickup (surcharge)
- Airport transportation - drop-off (surcharge)
- Internet access
- Games
- Housekeeping on request
- Wine release events
- Reception hall
- Guest education on local ecosystems and culture
- Accessible shuttle
- No accessible shuttle
- Accessible train station shuttle
- No accessible train station shuttle
Rooms Available
-
Standard Quadruple Room
The unit has 3 beds.
Max Occupancy: 4 (4 Adults)
-
Superior Triple Room
The unit has 2 beds.
Max Occupancy: 3 (3 Adults)
-
Standard Single Room
The unit offers 1 bed.
Max Occupancy: 1 (1 Adults)
-
Standard Triple Room
Elegant air-conditioned room with a flat-screen TV and mini-bar.
Max Occupancy: 3 (3 Adults)
- Minibar
- TV
- Telephone
- Air conditioning
- Hair dryer
- Desk
- Toilet
- Private bathroom
- Heating
- Bidet
- Cots
- Single-room air conditioning for guest accommodation
-
Superior Quadruple Room
Spacious and elegant air-conditioned room with a 23" LCD TV with full HD, and a mini-bar.
Max Occupancy: 4 (4 Adults)
- Minibar
- TV
- Telephone
- Air conditioning
- Hair dryer
- Desk
- Toilet
- Private bathroom
- Heating
- Electric kettle
- Bidet
- Cots
- Single-room air conditioning for guest accommodation
-
Superior Single Room
Spacious and elegant air-conditioned room with a 23" Smart LCD TV and a mini-bar.
Max Occupancy: 1 (1 Adults)
- Minibar
- TV
- Telephone
- Air conditioning
- Hair dryer
- Desk
- Toilet
- Private bathroom
- Heating
- Bidet
- Single-room air conditioning for guest accommodation
-
Deluxe Double Room
Boasting antique furniture from the early 20th century, this air-conditioned room comes with a flat-screen TV and mini-bar.
Max Occupancy: 2 (2 Adults)
- Minibar
- TV
- Telephone
- Air conditioning
- Hair dryer
- Desk
- Toilet
- Private bathroom
- Heating
- Electric kettle
- Bidet
- Cots
- Single-room air conditioning for guest accommodation
-
Superior Double Room
Providing free toiletries, this double room includes a private bathroom with a bath or a shower, a bidet and a hairdryer. The air-conditioned double room provides a flat-screen TV, soundproof walls, a mini-bar and an electric kettle. The unit offers 1 bed.
Max Occupancy: 2 (2 Adults)
- Minibar
- TV
- Telephone
- Air conditioning
- Hair dryer
- Desk
- Toilet
- Private bathroom
- Heating
- Hardwood or parquet floors
- Electric kettle
- Bidet
- Cots
- Single-room air conditioning for guest accommodation
-
Standard Double Room
Providing free toiletries, this double room includes a private bathroom with a bath or a shower, a bidet and a hairdryer. The double room provides air conditioning, soundproof walls, a mini-bar, heating and a flat-screen TV. The unit offers 1 bed.
Max Occupancy: 2 (2 Adults)
- Minibar
- TV
- Telephone
- Air conditioning
- Hair dryer
- Desk
- Toilet
- Private bathroom
- Heating
- Bidet
- Cots
- Single-room air conditioning for guest accommodation
Guest Reviews
- Carina (6/5): -
- Timothy F (9/5): - The staff were extremely helpful with directions. Everything was great Nothing
- Saverio (8/5): -
- Moiseda (8/5): - Excellent emplacement, hotel très correct dans un quartier calme.. possibilité de parking. Très bon petit déjeuner. Chambres correctes,, salle de bains assez petite.
- Daniela (10/5): - Всичко
- Perrotti (10/5): -
- Daniela (10/5): - Всичко
- Saverio (10/5): - Ottimo hotel
- Arthur (9/5): - L'emplacement et le rapport qualité prix Les volatiles aux abords de la fenêtre !
- Siegfried (10/5): Super Hotel in Rom - Kleines, feines Hotel , für mich die perfekte Lage zwischen Vatikan und Castello Sant Angelo . Frühstück perfekt , sehr freundliches Personal . Für Ausflüge zu Fuß perfekt, Bushaltestelle in der Nähe , sowohl für den Flughafen, als auch für Rom🇮🇹
- Rafael (5/5): - Location, Staff Room size too small. AC not working
- Marie (9/5): -
- Kathleen (10/5): - Theis hotel is perfect, wonderful location in a quiet neighborhood but close to the best sights. My single room was absolutely charming. I can't think of any negatives.
- Roberta (10/5): -
- Costanza (7/5): - Terrazza Moquette in camera
- Augusto (9/5): Hotel clásico, con habitación estilo romano, muy cerca del Vaticano y atención muy gentil - Muy buena ubicación (cerca del Vaticano), con ascensor y recepcionista (Sr Carlos) muy gentil y atento. Nos indicó muy buena información. Check in recién después de las 15 hs y veníamos de un viaje largo
- mariarosaria (10/5): - Struttura molto ben tenuta, personale accogliente e gentile.
- Pandeli (7/5): Séjour pour le pont de l'ascension - Le personnel, l'accueil, l'emplacement et le petit déjeuner. La literie, le dait que la salle de bain soit exiguë et la vétusté des lieux.
- Gianluca (9/5): Hotel consigliato x posizione centrale, molto tranquillo. - Posizione ottima in un quartiere molto tranquillo. In pochi minuti a piedi si è a Castel Sant’Angelo. Quindi molto comodo x girare Roma in tutta tranquillità. La sera il quartiere è sicuro anche x rientri a tarda ora. Casera molto silenziosa,spaziosa con un bel letto lcomodo L’unica cosa che personalmente non ho gradito è la massiccia presenza di moquette in stanza. Comunque trattasi di un ottimo hotel. Personale al check/in molto gentili e collaborativi.
- Lawrence (7/5): Please Honor an Air Conditioning Request with Properly Functioning Air Conditioning - Location is Great. Staff is Amazing and Helpful. I Specifically Reserved a Room.with AC. It was Confirmed plus it is listed on the Ad. I stayed here last year and the Room was Nice and Air Conditioned. Unfortunately, I had a Different Room recently on the 5th Floor - Top Floor. AC did Not work. Check in Attendant Confirmed that it would work upon my arrival. I used the room later in the evening due to my busy appts until later and dinner in the evening. I struggled with little to no sleep because of the Warm, Humid Rome night (that is Why I specifically requested AC and was Confirmed by the Hotel several times). I slept for possibly 1 hour overall due to being very warm and uncomfortable. I was Extremely Tired for the Following Day and I needed to Get to the Vatican by 8 am and then leave for a road trip to the Umbria region (3 hour drive). I feel as though because this visit was only for 1 night that I was put in a "poor" or "older" room with AC problems - the unit appears severely outdated.
If you are looking for AC as I was, please Insist and Inspect first thing you see the Room selection. As indicated, other aspects were Nice, such as Location to Vatican, Staff, Nice Breakfast and Parking (although minimal and tight space for sure).
Larry
- Moseicuka (8/5): -
- Pier Simone (10/5): - Tutto fantastico
- Madis (1/5): Worst hotel experience I have had so far. The hotel had major renovation and construction works happening during the en - Location * Major renovation and demolition works during the entire stay
* Extremely loud drilling and construction noise every day
* Renovation works were not disclosed before booking
* Very poor sound environment and impossible to properly rest
* Weak breakfast selection and low overall quality
* Only the sweet pastries/desserts were good
* Hot water stopped during showering
* No meaningful response from hotel management after complaint
* Overall experience was far below expectations
- Kelvin (10/5): Excellent - Smaller rooms than an American can expect but clean and well kept. Room size
- carine (5/5): Teleurgesteld - De ligging Sterk verouderd hotel. De kamer was klein en druk.
Kleine badkamer . Het toilet is een week blijven lopen. De douche was niet te regelen ! Koud/warm maar nooit goed!
Het ontbijt was heel simpel en weinig keuze. De pancakes waren koud. Fruit uit een blik, alleen een banaan en appel was in een kom gesneden.
- Dirk (8/5): Einfaches aber sauberes Hotel, nettes Personal, sehr zentrale Lage. Fpr einen Kurztripp nach Rom zu empfehlen. - Eine schöne Dachterrasse lädt zum Verweilen ein - mit Blick auf die Kuppel des Petersdoms
- matteo (3/5): -
- alevilla77 (10/5): - Posizione fantastica . Personale professionale
- Justin (5/5): It felt like mediocre value for money and I would not return - The location is good. The bed was comfortable and most staff friendly. Like many Italian hotels the Arcangelo is tired and dated. The kettle didn’t work and they didn’t have a replacement and two of the outlets didn’t work. The sink in the bathroom leaked, there was no shower just a bath with a sprayer.
- Dal vecchio (9/5): - Posizione comodissima per visite a zona Prati/ Vaticano ma anche per raggiungere il centro città. Personale inn reception gentilissimo, ottima pulizia delle camere, colazione tradizionale e buona.
- Paweł (3/5): - Lokalizacja. Śniadania. Pomimo zapewnienia o możliwości wcześniejszego zajęcia pokoju był dostępny o standardowej porze.
- Birgit (10/5): -
- Marzena (6/5): Okay place for a night or two. - The location is perfect. Also the building has its own old charm. Tiny bathroom with an old shower.
- Biandini (6/5): - Posizione eccellente e la vista dalla terrazza La camera in generale molto vecchia e gli arredi molto anni 70
- Natália (8/5): - Ubytovanie má skvelú polohu, bývanie tu bolo veľmi príjemné a pokojné. Izby boli rozkošné a dobre zariadené. Hotel má krásnu terasu s výhľadom. Fotografie raňajok na stránke hotela nekorešpondujú s realitou. Raňajky sú síce chutné a čerstvé, ale určite nie sú také bohaté ako to vyzerá.
- IVAN (9/5): - Muy bien todo sobre todo el personal de recepción una chica muy atenta y muy simpática
- Karine (9/5): - Prima hotel, alles in orde, proper, zeer vriendelijk personeel, verzorgd ontbijt, aangenaam dakterras, goede locatie kortbij Vaticaan.
- Paul (4/5): It was ok. Good location, helpful and friendly staff. - Location good. Shower not great and odd things not quite right such as light bulb out. Pillow too flat.
- Ofner (8/5): -
- giosuè (8/5): -
- Lila (6/5): Merci Paula pour ton soutien, ton professionnalisme et ton accueil. 1 agréable à la récep - Merci pour la serveuse pendant la semaine et à Paula, la réceptionniste. Manque de propreté.
Toilette et douche à changer.
Toilette de la réception à considérer.
Douche très inconfortable.
Nettoyage non fait comme prévu ou très sommairement.
Personnel, certains sont non accueillants et aucune interaction positive.
Manque d'informations importantes à l'arrivée
- barbara (5/5): Bellissimo hotel, bella posizione, buona colazione, camere scomodissime da rimodernare. Peccato! - Bella posizione, bel palazzo, buona colazione. Camere invece totalmente da rimodernare. Letti vecchissimi e scomodissimi. Moquette polverosa. Peccato!
- Sorina (8/5): Great hotel to stay if you want to be close to all key places. - Great location, walking distance from all main attractions. Nice staff and clean rooms. Breakfast could have been a bit more diverse as the choices were same few each day. Some furniture and appliances in the room were broken.
- Dimitrios (7/5): -
- Alfredo (7/5): Consigliato sopratutto per la zona tranquilla - Ottima zona Migliorare la pulizia, soprattutto rimozione della polvere sulle tende.
- Allan (10/5): Charmerende hotel i gammel bydel. Tæt på Peters Kirken. - Dejligt hotel i gammelt kvarter. Bare super hyggeligt. Nyrenoveret værelser og skøn tagterrasse. 🤔 Kan ikke lige komme i tanke om noget.
- Rosalba (5/5): Soggiorno discreto ma migliorabile - La terrazza Ho soggiornato presso l’Hotel Arcangelo per qualche giorno, ma purtroppo l’esperienza non è stata all’altezza delle aspettative.
La struttura risulta piuttosto datata e avrebbe bisogno di un rinnovamento generale. Le camere sono essenziali, ma ciò che mi ha lasciato perplesso è soprattutto la pulizia, che non è sempre risultata impeccabile.
Anche la colazione è stata deludente: poca scelta e qualità nella media, sicuramente migliorabile.
Posizione comoda, ma nel complesso il rapporto qualità-prezzo non mi ha convinto. Con qualche intervento di ristrutturazione e maggiore attenzione ai dettagli, potrebbe migliorare molto
- Florin (8/5): great location and value for money - Walking distance to Vatican, Rome center, etc
The staff arranged for airport pickup (for a fare)
Rooms were clean and comfortable. Staff were nice and helpful. They allowed us to keep our luggage after checkout. One small elevator that could take max 200kg I think.
Breakfast was good but could be more diversified, lots of sweets selection though. Looks like the milk was sour (turned), we announced the staff, but next morning same problem…
- Alexandr (8/5): -
- André (8/5): - Localização excepcional
Tranquilidade da zona e em especial do hotel.
Vontade do staff em criar condições para que a estadia fosse excelente.
A voltar numa próxima viagem Pequeno almoço modesto.
- Michał (10/5): Rewelacja, udana majówka!!!😁 - Hotel super. Wszędzie blisko, czy do Watykanu czy do Centrum. Śniadania bardzo dobre, parking również się nam trafił rewelacyjny. Personel bardzo pomocny, miły i uśmiechnięty. Pokoje czyste, codziennie sprzątane ( nawet pidżamy dzieci poukładane w kostkę 🙂). Patio na dachu bardzo zielony i klimatyczny do spędzenia miło wieczorów. Na pewno jak będzie okazja powrotu do Rzymu to z pewnością wybierzemy ten hotel. Wszystko się podobało.
- adesina (8/5): -
- AK (10/5): - Czystość, świeżość, dbałość o detale, funkcjonalność, lokalizacja, klimatyczny taras na dachu wśród zieleni z widokiem na bazylikę, dźwiękoszczelność okień co dawało ogromny komfort snu wszystko było bez zarzutu
- Serafin (10/5): - Ubicación Precio
- Hanna (7/5): -
- Julie (10/5): Great hotel close to sightseeing and very friendly staff with a great breakfast - Beautiful staff, great location and good breakfast. The rooftop lounge is great overlooking the view at night and the room is large with all you need for a great stay.
- Michael (7/5): Insgesamt gut! - Sehr gut gefallen hat uns die super Lage und das außerordentlich freundliche und hilfsbereite Personal. Das Zimmer war gut von Größe und Ausstattung her. Ein Problem gab es beim Frühstück: es gab nicht immer genügend Geschirr und Besteck. Das Personal musste erst Geschirr von den Gästen abräumen, die bereits gefrühstückt hatten und dann das Geschirr per Hand (!) abspülen. So hat immer irgendetwas gefehlt: Löffel, Tassen oder Gläser. Es wäre sicher eine gute Idee, wenn das Management etwas Geld für die Aufstockung von Besteck und Geschirr in die Hand nehmen würde.
Ärgerlich war auch der Lärm vom Nachbarhaus (Hausnummer 13): an Werktagen haben sich jeden Tag 2 Frauen ab etwa 4 Uhr morgens in einer ziemlichen Lautstärke unterhalten und uns geweckt. Hier wäre es nicht schlecht, wenn das Management mit den Besitzern/Bewohnern des Nachbarhauses diese Problematik besprechen würden.
- Florence (6/5): Dommage - Emplacement
Literie et surface de la chambre
Calme Décoration obsolète
Service de petit déjeuner insuffisant par manque de personnel : nous avons du débarrasser les tables et le buffet n’était pas garni
Cher pour la qualité de la prestation
- Renee (10/5): Fantastisch!!!! - Fantastisch verblijf gehad. Super vriendelijk persoon, goede locatie gelegen achter de engelburcht. Ik reisde met mijn vader voor zijn verjaardag. We hadden allebei een 1-persoonskamer. Deze waren zeer ruim met een goede badkamer. Alles wat tip top verzorgd. Heel heel erg tevreden!!
- GERARDO (9/5): HOTEL EN UNA EXCELENTE UBICACION Y EL VECINDARIO MUY BUENO Y SEGURO - el motivo de mi viaje fue conocer los museos principales... entonces la ubicacion del arcangelo es muy buena la habitacion muy reducida...
- Koichi (7/5): -
- Eren (6/5): Roma , Vatikan a yakın olması nedeniyle tavsiye edilir, oda dekoru güzel - Lokasyon iyi, yürüyerek birçok yere gidiliyor
Kahvaltısı da idare eder Girişte bir koku beni rahatsız etti
- Frances (9/5): - Breakfast was very good. Location ideal for our plans. The 3 steps of stairs, on entry to the hotel, made transporting our luggage a little tricky.
- Romel (10/5): -
- Jarosław (10/5): - Lokalizacja i patio na dachu z widokiem na Watykan. Słabe sniadania
- Fatou Amy (10/5): -
- Guest (5/5): -
- Christoph (10/5): -
- Robert (9/5): -
- Eloisa (10/5): Nice hotel great service and beautiful tasty breakfast buffet. - Clean. Great service It was hot but the concierge found a fan to put in my room.
- Marco (7/5): Se l'albergo fosse all'altezza dello staff sarebbe il massimo - Lo staff fantastico , disponibile gentile e pronto a mettersi a disposizione del cliente., cosa assai rara di questi tempi . Le camere , vecchie e non dotate di climatizzazione singola .
- Phoenix (2/5): Pessimo rapporto qualità prezzo - Posizione eccellente, ma pessimo rapporto qualità prezzo. Struttura vecchia e fatiscente. Doccia non funzionante, acqua calda che usciva a singhiozzo.
Pulizia della camera poco accurata.
- Sonja (9/5): -
- Sabina (9/5): - Super lokalizacja
- Miccoli (10/5): - Un hotel elegante e tradizionale, situato in una zona strategica di Roma. Ottima la colazione, comodo il letto. Sostituirei la vasca da bagno con una più moderna doccia.
- Scott (9/5): - I enjoyed the atmosphere, the people at the reception desk were very helpful. The breakfast was good and plentiful.
- sebastien (3/5): -
- Markus (9/5): - 🥰
- Lorna (10/5): Excellent. - Location was fab.
Staff all really helpful and friendly. Could have been more choice at breakfast but being picky.
- Sabatino (9/5): -
- Viktorija (10/5): -
- Giuseppe (10/5): -
- Lenka (7/5): Dovolená ve dvou - Ocenila jsem blízkost hotelu od Vatikánu a do historického centra Říma se dalo dojít pohodlně pěšky. Snídaně byly super. A sluneční terasa v 5. patře byla úžasným zpestřením našeho pobytu, kam jsme pravidelně chodívali posedět se sklenkou vína a něčím menším na zub. Trochu nám na pokoji protékal záchod a při nižším tlaku byly cítit odpady. Pokoj byl velmi malý, ale útulný.
- Serge (7/5): Excellent séjour jlhotel à améliorer, literie, sanitaire, petit dej - Emplacement Sanitaire moyen, petit dejeuner un peu juste
- Mircea (8/5): - Good location, clean, serviceable breakfast. The rooms are not insulated, all kinds of noises from adjacent rooms can be loudly hears. I had trouble sleeping because the person in the next room was snoring all night.
- alexandre (8/5): - L’emplacement
Près du Vatican
Bus et métro à côté Chambre single confortable mais minimaliste
- Paulo Ricardo (7/5): -
- Alessandro (8/5): - Posizione comoda. Terrazza molto carina.
- nathalie (2/5): Très cher pour une qualité médiocre - Accueil
Vieillot
Chambre supérieure bas de gamme
Breakfast pas top
- Gregory (7/5): -
- İlayda (10/5): -
- Thomas (8/5): -
- Huang (10/5): 很好 - 房间精致 适合一个人住 很不错
- Michael (1/5): “Stay away from this corrupt hotel.” ✅ - My experience with Hotel Arcangelo was extremely upsetting and caused significant stress, fear and financial loss during what should have been an enjoyable trip to Rome. Based on what happened to me and my wife, I would strongly advise other travellers to think very carefully before booking this hotel.
One week before travelling to Rome, I contacted the hotel directly to arrange transportation from the airport to the hotel for both myself and my wife. This clearly showed that two people would be travelling and staying at the hotel. The hotel had this information well in advance, yet at no point did they communicate that there would be any issue with the booking or that anything needed to be amended before arrival.
When we arrived at the hotel earlier that evening, the situation became very uncomfortable and stressful. Instead of handling the situation professionally, we were treated in a rude and dismissive manner. We were charged an additional €180 when we arrived, despite already having paid a significant amount for the booking. After charging this extra money, the situation escalated further and at approximately 10 p.m. we were put out of the hotel with no place to go.
Being put out of a hotel at 10 p.m. at night in a foreign city caused a huge amount of fear and distress for both myself and my wife. My wife was extremely upset and crying, and we were left not knowing where we were going to stay that night. There was no concern shown for our safety or wellbeing. The fear and stress we experienced at that moment was absolutely ridiculous and completely unnecessary.
As a result of what happened, we suffered a financial loss of over €1,000 relating to this situation. We had already paid for the original booking and were then charged an additional €180, yet still ended up without accommodation at that hotel. We were forced to go back onto Booking.
- Caitlin (8/5): -
- Johnny (1/5): - Morgenmaden lå langt under det niveau, som jeres billeder og beskrivelser giver indtryk af. Spegepølse og ost var meget hårde og fremstod gamle, og bacon – som tydeligt fremgår af billederne – manglede. Da vi gjorde opmærksom på dette, blev der blot serveret halvkold skinke og fem pølser, hvilket på ingen måde svarede til den engelske morgenmad, som jeres markedsføring viser. Under vores ophold gjorde vi flere gange opmærksom på en række problemer, uden at der blev fundet nogen reel løsning. Derfor finder vi det nødvendigt at fremsende denne skriftlige klage.
Morgenmaden lå langt under det niveau, som jeres billeder og beskrivelser giver indtryk af. Spegepølse og ost var meget hårde og fremstod gamle, og bacon – som tydeligt fremgår af billederne – manglede. Da vi gjorde opmærksom på dette, blev der blot serveret halvkold skinke og fem pølser, hvilket på ingen måde svarede til den engelske morgenmad, som jeres markedsføring viser.
Støjniveauet i restauranten var desuden meget generende. Der blev spillet baggrundsmusik samtidig med, at en medarbejder i køkkenet spillede sin egen musik højt, hvilket skabte en ubehagelig atmosfære.
Hygiejnen i spisesalen var også utilfredsstillende. Der lå affald eller madrester på gulvet, som ikke blev fjernet under hele vores ophold på fire dage.
Værelserne var ligeledes et stort problem. Vores søns madras var så dårlig, at man tydeligt kunne mærke fjedrene, og vores egen seng knirkede så meget, at en ordentlig nattesøvn næsten var umulig. Samtidig lignede værelserne slet ikke dem, der vises på billederne på jeres hjemmeside. Da vi påtalte dette, fik vi oplyst, at billederne blot var “fiktive”, hvilket efter vores opfattelse fremstår som vildledende markedsføring.
Serviceniveauet i receptionen levede heller ikke op til forventningerne. Da vi bad om hjælp til at bestille en taxa til eksempelvis Den Spanske Trappe, fik vi blot oplyst, at I kunne bestille en taxa – men ikke til et bestemt bestemmelsessted.
Samlet set levede opholdet langt fra op til de forventninger, som jeres præsentation skaber.
- Anne (9/5): Très bien et personnel très sympathique et serviable ! -
- Nazgul (8/5): The location is superb. The hotel is very old with the specific scent. For those who is looking for something modern the -
- Piero (7/5): Hotel nel complesso accettabile - Posizione, colazione Camera poco insonorizzata, mancanza cassaforte
- Griesen (8/5): -
Photos