Tmark Hotel Vaticano

Location: Viale Vaticano 99, Rome, it

Star Rating: 4 Stars

Property Type: Hotels

About this Property

Important Information

Policies

Check-in: 03:00 PM - 12:00 AM

Check-out: 10:00 AM

Amenities & Facilities

• Guest education on local ecosystems and culture
• Parking
• Non-smoking rooms
• Air conditioning
• Room service
• Terrace
• Family rooms
• Lift / Elevator
• Luggage storage
• Safety deposit box
• Fax/photocopying
• Tour desk
• Soundproof rooms
• Ironing service
• Car hire
• Table tennis
• Squash
• Non-smoking throughout
• Shared lounge/TV area
• Shuttle service (additional charge)
• Concierge service
• Outdoor furniture
• Coffee Shop on site
• Staff adhere to local safety protocols
• Guest rooms disinfected between stays
• Cleaning standards that are effective against Coronavirus
• Physical distancing rules followed
• Hand sanitizer in guest room and key areas
• Cashless payment available
• Fire extinguishers
• First aid kit available
• Sanitized tableware & silverware
• Contactless check-in/check-out
• Invoice provided
• Guests can opt-out any cleaning services during stay
• Smoke alarms
• Shared stationery like menus, pens are removed
• Guest room sealed after cleaning
• Property cleaned by professional cleaning companies
• Food delivered to guest room
• CCTV outside property
• 24-hour security
• Delivered food - securely covered
• Security alarm
• Key card access
• Broadcast Live sport events
• Pub crawls
• Happy hour
• Aerobics
• Stand-up comedy
• Supervised childcare/activities
• ATM/banking
• Television in common areas
• Front desk (limited hours)
• Free wired internet
• Snack bar/deli
• Tennis lessons on site
• Self parking (surcharge)
• Internet access
• Housekeeping on request
• Concerts/live shows
• Art gallery on site
• Wine release events
• Reception hall
• Garage
• Fishing nearby
• Guest education on local ecosystems and culture
• Vegetarian menu options available
• Accessible shuttle
• No accessible shuttle
• Accessible train station shuttle
• No accessible train station shuttle

Rooms Available

• Superior Double Room

  Larger room with 2 queen-size beds. Overlooks the Vatican Museums. WiFi is free.

  Max Occupancy: 2 (2 Adults)

  • Coffee/tea maker
  • Minibar
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Desk
  • Toilet
  • Private bathroom
  • Heating
  • Slippers
  • Tile/marble floor
  • Electric kettle
  • Wardrobe or closet
  • Bidet
  • Upper floors accessible by elevator
  • Toilet paper
  • Emergency cord in bathroom
  • Bottle of water
  • Trash cans
  • Cots
  • Shampoo
  • Body soap
  • Shower cap
  • Socket near the bed
  • Accessible by lift
  • Lockers
  • Smoke alarm
  • Key card access

• Junior Suite with Balcony

  Located on the top floor, this junior suite features a seating area and a private balcony with views of the Vatican Museums. It comes with air conditioning, flat-screen TV and mini-bar. WiFi is free.

  Max Occupancy: 2 (2 Adults)

  • Coffee/tea maker
  • Minibar
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Bathrobe
  • Desk
  • Seating Area
  • Toilet
  • Private bathroom
  • Heating
  • Slippers
  • Sofa
  • Tile/marble floor
  • Electric kettle
  • Wardrobe or closet
  • Bidet
  • Terrace
  • Outdoor furniture
  • Outdoor dining area
  • Upper floors accessible by elevator
  • Toilet paper
  • Sofa bed
  • Emergency cord in bathroom
  • Wine or champagne
  • Bottle of water
  • Fruits
  • Chocolate or cookies
  • Trash cans
  • Cots
  • Shampoo
  • Body soap
  • Shower cap
  • Socket near the bed
  • Accessible by lift
  • Lockers
  • Smoke alarm
  • Key card access

• Economy Double Room

  1 Queen Bed

  129 sq feet

  
  

  Internet - Free WiFi

  Entertainment - Digital channels

  Food & Drink - Coffee/tea maker, minibar (fees may apply), electric kettle, and room service (limited hours)

  Sleep - Bed sheets

  Bathroom - Private bathroom, bathtub or shower, slippers, and free toiletries

  Practical - Laptop-compatible safe, desk, and phone

  Comfort - Climate-controlled air conditioning and daily housekeeping

  Non-Smoking

  Max Occupancy: 2 (2 Adults)

  • Coffee/tea maker
  • Minibar
  • TV
  • Telephone
  • Hair dryer
  • Desk
  • Private bathroom
  • Slippers
  • Electric kettle
  • Wardrobe or closet
  • Bidet
  • Room service (limited hours)
  • Daily housekeeping
  • Free WiFi
  • Bedsheets provided

• Family Suite, Balcony, City View

  2 Queen Beds

  312-sq-foot soundproofed room, balcony with city views

  
  

  Internet - Free WiFi

  Entertainment - Digital channels

  Food & Drink - Coffee/tea maker, minibar (fees may apply), electric kettle, and room service (limited hours)

  Sleep - Bed sheets

  Bathroom - Private bathroom, bathtub or shower, bathrobes, and slippers

  Practical - Laptop-compatible safe, desk, and phone; cribs (surcharge) available on request

  Comfort - Climate-controlled air conditioning and daily housekeeping

  Non-Smoking

  Max Occupancy: 4 (4 Adults)

  • Coffee/tea maker
  • Minibar
  • TV
  • Telephone
  • Hair dryer
  • Bathrobe
  • Desk
  • Private bathroom
  • Slippers
  • Electric kettle
  • Wardrobe or closet
  • Bidet
  • Room service (limited hours)
  • Daily housekeeping
  • Free WiFi
  • Bedsheets provided

• Queen Room

  Overlooking the inner courtyard, this smaller double room features air conditioning and mini-bar. WiFi is free.

  Max Occupancy: 2 (2 Adults)

  • Coffee/tea maker
  • Minibar
  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Desk
  • Toilet
  • Private bathroom
  • Heating
  • Slippers
  • Tile/marble floor
  • Electric kettle
  • Wardrobe or closet
  • Bidet
  • Upper floors accessible by elevator
  • Toilet paper
  • Emergency cord in bathroom
  • Bottle of water
  • Trash cans
  • Shampoo
  • Body soap
  • Shower cap
  • Socket near the bed
  • Accessible by lift
  • Lockers
  • Smoke alarm
  • Key card access

• Junior Suite, Balcony, City View

  1 Queen Bed

  280-sq-foot soundproofed room, balcony with city views

  
  

  Layout - Separate living room

  Internet - Free WiFi

  Entertainment - Digital channels

  Food & Drink - Coffee/tea maker, minibar (fees may apply), electric kettle, and room service (limited hours)

  Sleep - Bed sheets

  Bathroom - Private bathroom, bathtub or shower, bathrobes, and slippers

  Practical - Laptop-compatible safe, desk, and phone

  Comfort - Climate-controlled air conditioning and daily housekeeping

  Non-Smoking

  Max Occupancy: 2 (2 Adults)

  • Coffee/tea maker
  • Minibar
  • TV
  • Telephone
  • Hair dryer
  • Bathrobe
  • Desk
  • Private bathroom
  • Slippers
  • Electric kettle
  • Wardrobe or closet
  • Bidet
  • Room service (limited hours)
  • Daily housekeeping
  • Free WiFi
  • Bedsheets provided
  • Champagne service

• Quadruple Room

  Overlooking the Vatican Museums, this air-conditioned room has a mini-bar, free WiFi and a private bathroom.

  Max Occupancy: 4 (4 Adults)

  • Coffee/tea maker
  • Minibar
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Desk
  • Toilet
  • Private bathroom
  • Heating
  • Slippers
  • Tile/marble floor
  • Electric kettle
  • Wardrobe or closet
  • Bidet
  • Upper floors accessible by elevator
  • Toilet paper
  • Emergency cord in bathroom
  • Bottle of water
  • Trash cans
  • Cots
  • Shampoo
  • Body soap
  • Shower cap
  • Socket near the bed
  • Accessible by lift
  • Lockers
  • Smoke alarm
  • Key card access

• Deluxe Double Room

  Spacious room with king-size bed and view of the Vatican Museums. WiFi is free.

  Max Occupancy: 2 (2 Adults)

  • Coffee/tea maker
  • Minibar
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Bathrobe
  • Desk
  • Toilet
  • Private bathroom
  • Heating
  • Slippers
  • Tile/marble floor
  • Electric kettle
  • Wardrobe or closet
  • Bidet
  • Coffee machine
  • Upper floors accessible by elevator
  • Toilet paper
  • Emergency cord in bathroom
  • Bottle of water
  • Trash cans
  • Cots
  • Shampoo
  • Body soap
  • Shower cap
  • Socket near the bed
  • Accessible by lift
  • Lockers
  • Smoke alarm
  • Key card access

• Suite with Balcony

  Located on the top floor, this suite features a private balcony with views of the Vatican Museums. It comes with air conditioning, flat-screen TV and mini-bar. WiFi is free. Please specify bed preference when booking.

  Max Occupancy: 2 (2 Adults)

  • Coffee/tea maker
  • Minibar
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Bathrobe
  • Desk
  • Toilet
  • Private bathroom
  • Heating
  • Slippers
  • Tile/marble floor
  • Electric kettle
  • Wardrobe or closet
  • Bidet
  • Terrace
  • Outdoor furniture
  • Outdoor dining area
  • Upper floors accessible by elevator
  • Toilet paper
  • Emergency cord in bathroom
  • Wine or champagne
  • Bottle of water
  • Fruits
  • Chocolate or cookies
  • Trash cans
  • Cots
  • Shampoo
  • Body soap
  • Shower cap
  • Socket near the bed
  • Accessible by lift
  • Lockers
  • Smoke alarm
  • Key card access

• Standard Double Room

  Overlooking an internal courtyard, this air-conditioned room has a mini-bar, free WiFi and a private bathroom. Twin beds are available on request.

  Max Occupancy: 2 (2 Adults)

  • Coffee/tea maker
  • Minibar
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Desk
  • Toilet
  • Private bathroom
  • Heating
  • Slippers
  • Tile/marble floor
  • Electric kettle
  • Wardrobe or closet
  • Bidet
  • Upper floors accessible by elevator
  • Toilet paper
  • Emergency cord in bathroom
  • Bottle of water
  • Trash cans
  • Shampoo
  • Body soap
  • Shower cap
  • Socket near the bed
  • Accessible by lift
  • Lockers
  • Smoke alarm
  • Key card access

• Triple Room

  Overlooking the Vatican Museums, this air-conditioned room has a mini-bar, free WiFi and a private bathroom. Please specify bed-type preference when booking.

  Max Occupancy: 3 (3 Adults)

  • Coffee/tea maker
  • Minibar
  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Desk
  • Toilet
  • Private bathroom
  • Heating
  • Slippers
  • Tile/marble floor
  • Electric kettle
  • Wardrobe or closet
  • Bidet
  • Upper floors accessible by elevator
  • Toilet paper
  • Emergency cord in bathroom
  • Bottle of water
  • Trash cans
  • Cots
  • Shampoo
  • Body soap
  • Shower cap
  • Socket near the bed
  • Accessible by lift
  • Lockers
  • Smoke alarm
  • Key card access

Guest Reviews

• María Isabel (10/5): Inolvidable, volveré - Excelente ubicación y atención Todo fue bueno
• Marco (1/5): - Posizione - pulizia; - personale; - nessuna cura della stanza. Esperienza da non ripetere.
• Peggy (8/5): Great location - Excellent location. No room service or food service other than breakfast. Bar only open for few hours in afternoon.
• Francesca067 (6/5): - La posizione ottima I muri della stanza da rinfrescare
• Rodriguez (9/5): Relaxing and very willing to help - Good and safe location, very helpful staff Nothing
• Silvia (9/5): -
• Victor (5/5): - Ubicación Muy sucias las paredes, le falta mantenimiento
• Elke (7/5): Great Location, Room ok, good choice for Rome. - Location was great for an early visit to the Vatican! We found a few good restaurants for dinner around the corner in 3 minutes walking distance. We had reservations. No bar, it was closed. No A/C. It was noisy (street traffic)but with windows closed it was ok Noisy. Breakfast not good.
• Barry (8/5): Location and proximity to good restaurants were good...Facility was clean and staff very helpful - Location
• Luis Francisco (9/5): - Me hospedei lá para ficar próximo ao Vaticano pois eu tinha horário no museu as 8hs.Simplesmente o hotel era em frente a porta do Museu.Foi perfeito.Deu tempo de tomar um café tranquilo pois começa as 7 hs .Equipe muito atenciosa.Com certeza me hospedaria novamente.
• Rüdiger (7/5): Gut gelegenes Hotel mit sehr engagiertem Personal, jedoch Schwächen bzgl. Wartung und Flexibilität - Die Lage des Hotels ist hervorragend, zentral gelegen und ideal, um Rom zu Fuß zu erkunden. Auch die unmittelbare Umgebung hat uns sehr gut gefallen, mit vielen netten Restaurants und einer angenehmen Atmosphäre. Besonders hervorheben möchte ich die beiden Rezeptionistinnen Maria und Olga. Ihre Freundlichkeit und vor allem ihre ausgezeichneten Restaurantempfehlungen haben unseren Aufenthalt deutlich bereichert. Das Zimmer war sauber und insgesamt ordentlich gepflegt. Die Zimmertüre (Raum 216) weist unten einen deutlichen Spalt auf, wodurch Geräusche vom Gang nahezu ungedämpft ins Zimmer dringen - insbesondere nachts sehr störend, verstärkt durch eine quietschende Aufzugtüre. Die Dusche hat dauerhaft getropft und konnte während unseres Aufenthalts nicht repariert werden. Das Frühstück entsprach nicht dem sonstigen Niveau: Die Auswahl war überschaubar, warme Speisen teilweise kalt. Die Dachterrasse hätte großes Potenzial, wirkt jedoch ungepflegt; zudem erscheint die Absturzsicherung nicht ausreichend stabil. Nicht nachvollziehbar war außerdem, dass ein späterer Check-out trotz eines Aufenthalts von fünf Nächten nicht ermöglicht wurde.
• Ivan (10/5): -
• Mancini (7/5): Soggiorno breve ma gradevole - Buona la posizione centrale vicino le mura del Vaticano, grande cortesia e disponibilità delle ragazze della reception, buona e varia la colazione, ottimo il posto auto riservato. Abbiamo trovato scomodo il letto. Peccato non funzionasse la tv che prendeva solo i tre canali Rai e a seguito mia segnalazione alla reception mi è stato risposto che non c'era modo di sistemarla. Il vociare per le lunghe file all'ingresso dei Musei Vaticani già dalle prime ore del mattino hanno disturbato il riposo ma è comprensibile data la natura turistica del luogo.
• Crosta (10/5): -
• Megan (4/5): Good location for Vatican visits. - Location old dusty bedding, awful pillows and no fresj sheets daily. Overhead Shower spurt water accross yhe bathroom and unusable. Hot water very cool. Shower screen inadequate leaving bathroom wet. No Smart TV so only free to air chanels which meant nothing in english to watch. Matress hard. Tired and rusted bathroom fittings.
• Christine (10/5): A great setting, lovely staff. We enjoyed our stay. - The room was large and beautifully decorated. The bathroom was spacious and well equipped. Olga on reception was delightful. She was knowledgeable and gave us lots of great tips. Roof terrace was not open when we went up.
• Gary (10/5): Love the location and the hotel was very good. - The hotel was located right across the street from the Vatican, which made it super convenient. The staff was very friendly and the breakfast was pretty good. The room was comfortable. We love the Terrace. The price was a little high compared to other comparable hotels
• Ildikó (10/5): Még annál is jobb! <3 - Nekünk nem volt a foglalásban reggeli, mert mi későn szoktunk felkelni és reggelizni,igy körnéyken kerestünk brunch helyet. A szálloda szuper volt, gyönyörű belső dizájn, kényelmes ágy, tiszta szoba és fürdő, cuki személyzet és elegáns környezet. minden tetszett!!!
• Petar (8/5): -
• Steven (10/5): - An excellent hotel in a truly exceptional location, just a few steps from St. Peter’s Square. The Hotel Tmark Vaticano offers a very comfortable and well-organized stay, perfectly suited for visitors who want to experience the Vatican and the spiritual heart of Rome. Being so close to such an important place gives the hotel a special atmosphere. The rooms are clean, well maintained, and provide everything needed for a pleasant stay. The overall standard is very good and reflects quality and care. A special thank you to Maria at the reception — she was very kind, professional, and helpful. Her warm and welcoming attitude made the stay even more enjoyable. The rooftop terrace is another highlight, offering a beautiful view and a calm place to relax after a day in the city. Overall, a top hotel with an outstanding location, friendly staff, and a very positive atmosphere. I would gladly return.
• Renata (8/5): Muito bom - Localização, os funcionários são atenciosos, café da manhã ótimo e quartos são grandes
• Robert (10/5): Old world charm - Absolutely beautiful room, wonderful stay.
• Ann (10/5): Beautiful - Beautiful 0
• roberttF4907BM (10/5): Exceptional - Hotel very clean and room exceptional. The desk staff was excellent. Olga was wonderful. Being elderly she had patience assisting us with luggage, directions and completing our plane check in. Couldn't have done it without her. The clerk that checked us in was also very helpful. Thanks for the service. Bob and Cindy USA
• Alessandra (9/5): Ótima estadia . - Da roupa de cama de qualidade impecável.
• cynthia (9/5): Staff very helpful - Great location
• Cinthia Yaneth (4/5): - El persona increíble. La ubicación muy buena, si vas al vaticano y Trastevere... 1. El olor de las habitaciones. 2. Los colchones muy viejos e incómodo. 3. Me hospede aquí, por que me había gustado la ubicación para mi plan de viaje. Pero esta muy deteriorado ya.
• Yizhen (10/5): -
• Yizhen (10/5): -
• Miltiadis (2/5): -
• Yizhen (10/5): -
• Georgia (9/5): -
• Francis (5/5): -
• Benjamin (8/5): - Die Lage, das Personal in allen Bereichen. Das die Dachterasse und die Bar geschlossen war.
• Soojin (10/5): -
• Giò (9/5): -
• Catherine (8/5): This hotel is far from center but right in front of the vatican museum entrance. Lovely walk to the center or theres a n -
• Roger (10/5): - La ubicación
• Sergio (9/5): - Posizione Colazione
• Carolyn (9/5): -
• Alessandro (6/5): Come sempre Roma caput mundi - La posizione per il mio viaggio era ottima Nulla
• Yan (4/5): Great location, clean room but no hot water - location and cleanness There were no hot water for the 3 days I stayed there, I know if happened very rarely,, but it is ridiculous that they can not fix the problem within one day.
• Kirk (10/5): The hotel location was excellent. The food was ok. The service staff could be improved. Some were ok and others were not - Location was ideal
• Roger (10/5): -
• Jim (10/5): Very handy location for our visit to Rome, and the price was reasonable. - Right next to a restaurant/Cafe/ Gelato bar. Right across the street from the Vatican Museum. Two block walk from the Vatican entrance and St Peters Basilica. 1/2 km walk from the Metro. Great location and everything was ship-shape. The shower protector/ shield didn't cover the entire area, so the bathroom got kinda wet when we showered, but maybe that's just the style. I like to keep my splash contained. A coffee maker would have been nice, but they did have a pot heater for tea, and instant coffee.
• rhonda (7/5): Great location, no onsite restaurant - Location was wonderful for exploring the Vatican Museum Lack of in site restaurant, the terrace lounge closed in winter; small limited bar located just off small lobby.
• Maurizio (10/5): -
• CIaudio (7/5): -
• Rosario (7/5): Buono - Non abbiamo fatto colazione in albergo. L’illuminazione nelle camere
• FUH BA SYSTEM (10/5): Pobyt krótki ala wszystko udało się załątwić. - Bardzo dziękuję z przemiłą obsługę. Bardzo uprzejma i bardzo pomocna. JESZCZE RAZ DZIĘKI!!! Dobrego roku 2026. Pozdrawiamy VDM Gdańsk Polska Popracujcie nad śniadaniami....
• Nils (8/5): -
• Luz Angela (10/5): Formidable - La comodidad y la ubicación.
• Kotsur (10/5): -
• Francesco (8/5): - Posizione
• Fabian (1/5): -
• Mario (7/5): - Posizione ideale per la visita del Musei e Giardini Vaticani. La struttura necessità di interventi di manutenzione, pur nel complesso sufficiente.
• Ruth (10/5): -
• Junyan (3/5): -
• Matthieu (6/5): - L'emplacement est parfait pour le Vatican et le personnel très gentil et professionnel ! Les chambres ne sont pas à la hauteur d'un hôtel 4 étoiles. L'aération de la salle de bain est mauvaise et créé des moisissures, tandis que l'eau chaude est assez limitée. Dans la chambre le chauffage est très ancien, fait beaucoup de bruit et n'est pas très puissant.
• Yuna (5/5): Non per più di una notte - Posizione strategica e comodissima per visitare i musei vaticani. Il bagno è da migliorare... l'acqua della doccia non era molto calda e la doccia aveva guarnizioni consumate e nere. Inoltre è stato quasi impossibile dormire dato il rumore continuo del frigo in dotazione alla stanza.
• Ruth (10/5): - Great Location Great staff Nothing
• Mohamed (8/5): - Calm Nothing
• Catherine (8/5): -
• Urbano (9/5): -
• jessicacappadona (10/5): Great for female solo travelers! - I spent 4 nights here over thanksgiving break. I’m a woman traveling alone and it was SO safe and clean. Best location ever. The front desk is very friendly and helpful. This was also incredibly affordable. I recommend the hop on hop off bus ticket (sold next door). It’s also across the street from a taxi stand and provides personal airport transfers. This place was amazing and I will definitely stay here again. If you’re looking for a resort look elsewhere. If you want an authentic place to stay while exploring the eternal city, this is it.
• Annette (10/5): -
• santiago (9/5): Ubicación inmejorable para visitar el Vaticano - La ubicación, justo donde lo necesitaba. La atención en la recepción. La comodidad de la cama. La ducha es bastante incómoda, con una mampara muy pequeña, que te obliga a ducharte arrinconado si no quieres mojar todo el baño. EL servicio de limpieza de las habitaciones tiene un horario limitado hasta las 12 del mediodía, y no está avisado. Estuvimos fuera desde las 6.30 hasta las 11.30 con el cartel para que nos la hicieran, y cuando volvimos a refrescarnos no lo habían hecho. Volvimos a salir a las 12.15, y es cuando al pedir en recepción que nos la hicieran nos la hicieran es cuando nos enteramos de la limitación. so sí, el recepcionista avisó y al regresar por la tarde nos encontramos la habitación hecha :)
• Anton (10/5): -
• Annarita57 (7/5): -
• Marilia (7/5): Top locatie - Top locatie. Kamer was schoon. Gelukkig niet aan de straatkant, en geen last gehad van overlast. In tegenstelling tot andere berichten hadden wij warm water en de kamer was ook goed verwarmd. Goede restaurants in de buurt en alle bezienswaardigheden op loopafstand. Voor een “5” sterren hotel had ik meer luxe verwacht.
• Brenda (8/5): Perfect for Vatican vacation. Restaurants in area are wonderful as well - Excellent location comfortable
• Silvia (8/5): - Da organização do ambiente e limpeza. Do chuveiro... pouca água, fraco e mal esquentava.
• Shelby (10/5): - Great location. Great bed. Friendly staff. Just more toiletries would make this spot even more perfect
• Genevieve Tanya (8/5): Vatican view - The front desk esp Marcelo was very helpful.
• MNGOLIA (6/5): Comfortable rooms and great location - The location of this hotel is excellent - just outside of the Vatican museums entrance. Breakfast was basic with the same choices daily. There was no hot water the first 2 days of our stay but that was sorted out on our 3rd day. The hotel offers no laundry service. Breakfast - offer more variety. I do understand that you do not offer laundry service but please find a reputable/reliable service provider whom you can recommend your inhouse guests to. It will be helpful. We had been traveling a whole week by the time we got to Rome and had thought that we would give in our laundry on arrival there and we were not able to do laundry till we left. Thanks
• frederic (7/5): - L'accueil et l'emplacement Il y avait de la poussière sur le rebord du meuble Le pommeau de douche était sale Et le shampooing et savon juste pour une nuit !
• Rosalie (8/5): The Staff was wonderful - The location was excellent. Walking distance across the Vatican, restaurants The cold showers-place had a issue with the water pipes. They did give a 20% discount that needs to be claimed through booking.com
• Izan (3/5): -
• PHANG (8/5): Value for money - Olga the receptionist, very good to all guests but not the rest of the receptionists. The heating system keep getting off cant hv shower too cold. Happen before I check in and when I stayed there. Is there weekly maintenance to make such things dont happen, dont forget you are 4 stars hotel. I will still recommend friend to stay
• Elena (10/5): -
• Mary (5/5): - Liked the location. Woman in breakfast room very helpful and nice. A young woman at front desk was helpful need more staff like her. She always acknowledged guests. Walls in room needed painting. Front desk area walls need to be cleaned or painted. Faucet in bathroom leaked. Front desk workers needs to be more helpful. Offer a water or coffee when guests come on a long flight.
• Sunshine02917107487 (2/5): Awful experience, don’t stay here. - The worst hotel experience we’ve ever had. No hot water throughout our 5 night stay. No heating until 1st Nov, despite it being significantly cooler at night. Apparently our room 209, hasn’t been fitted with an air heating unit like others have but no alternative was offered like a portable fan heater. Roof terrace and bar closed due to staff being on holiday, no mention of this when booking. We only chose this hotel because of this facility. The shower tray was mouldy and cracked, water sprayed out of the fitting and there was a significant leak in the screen meaning the floor flooded. Several other elements were either not working, on their last legs or simply not available. Nothing was done to help during our stay, no alternative accommodation or solution was offered and despite daily requests to speak to management we were told they were unavailable and uncontactable. We have still not received a penny of compensation/refund from the hotel other than not being charged city tax on departure. Unless you want the full Faulty Towers experience, don’t stay here.
• Javier In (10/5): - La ubicación es inmejorable, en la misma puerta de los Museos Vaticanos y a 15 minutos de la Plaza y Basílica de San Pedro. Próximo también a metro y autobuses No había agua caliente, pero el tema se solucionó con una compensación adecuada.
• Moira (1/5): Awful, don’t stay here - Nothing, would not book again. We recently stayed at this property and, unfortunately, our experience was extremely disappointing from start to finish. The main issue being there was no hot water throughout our stay, and we were not informed about this issue prior to arrival or during check in despite the issue having started several days prior we later discovered. No alternative accommodation or temporary solution, such as use of the gym facilities just around the corner was offered. The roof terrace and bar were both closed due to “lack of staff,” which was never mentioned before booking. The roof terrace was the only reason we chose this hotel over other surrounding ones at cheaper rates. The management was completely unavailable — despite daily requests, reception could not provide contact details or allow us to speak with anyone in charge. The shower leaked badly from both the fitting and the screen, causing the bathroom floor to flood each time it was used, which was I frequently as possible as it was freezing cold! The drain was blocked, and there was visible mould around the edges. The hair dryer didn’t work, the air conditioning unit was non-functional, and we were told that the one installed in our room (209) does not have a warm-air function. There was no heating available until November 1st, and despite the cold weather, we were again not offered a portable heater or any other solution. During check in we were offered a complimentary breakfast on the first morning, which we assumed at that point was simply a nice gesture, we were unaware of the hot water situation at the time. Once we discovered it, we felt uncomfortable eating in a place where staff could not properly wash hands or clean dishes. Other issues included an uncomfortable bed, heavy pillows, a bathroom window that wouldn’t close properly, no iron available, and a half-broken umbrella provided when we asked to borrow one.
• Hilliard (3/5): Good location but noisy - The location was very convenient to the Vatican although this made the room very noisy with queues of tourists from early morning There was no hot water during my whole stay. I didn’t understand why this should take so long to fix. A discount was offered in compensation but no hot water for such a period is annoying. The roof top bar was not open as the barman was on holiday and the breakfast was poor with eggs, for eg, left out for long periods
• István (1/5): Borzalmas, pofátlan hazudozók ! - Semmi nem tetszett ! Nem volt meleg víz sem és fűtés sem 4 naőig. Nem jelezték a megérkezéskor, minden nap azt hazudták, hogy holnap már lesz. 25% visszatérítés kompenzációt ajánlottak kijelentkezéskor : Sajnos nem írattam le így végül a Booking.com 10%-ot írt jóvá . Miért ? Újra hazudtak ??
• Keita (7/5): 良かった - スタッフが親切、部屋が綺麗で良かったです。また、ロケーションは抜群です。バチカン美術館の入り口のど正面なので、チェックアウトしてからも荷物だけ預けてバチカン美術館の見学をすることが楽にできました。 夜間にお湯が出なかったのですが、ホテルスタッフがすぐに20%返金を約束してくれ、まぁしょうがないかなと思いました。
• Marco Ferrante (4/5): Abbiamo chiesto rimborso per problema dell'acqua calda non disponibile. - Posizione e ampiezza della stanza di sicuro apprezzabili, colazione appena sufficiente Acqua calda non funzionante, per tutta la durata del soggiorno. Abbiamo chiesto il rimborso. Siamo in attesa di risposta
• janelleg414 (2/5): No hot water and no disclosure upon checkin. Do not recommend. - We are on our fourth day staying here. On our first day upon checkin, it was not disclosed to us that they had been without hot water for a few days. When we discovered it after a long day of travel and work, they said it would be fixed very soon. Now, on day 4, it is still not fixed. We have not left for another place to stay because of the length of my work days here and without the time to search for another place to stay. We depart in two days from now and I don’t have high hopes we will get hot water. There is no way to sterilize the breakfast dishes, no way to have clean sheets or towels without hot water, besides the fact that we can’t take hot showers after long days of sighseeing and work I’m doing here in Rome. To top it off, they didn’t disclose and we can’t get answers for a resolution. We won’t be paying full price for our stay. I have already asked for a significant discount. We do not recommend this hotel. The walls of our room are also dirty. Our toilet is stained. No iron to iron clothing that has been in suitcases.
• Mocreu (2/5): A Triumph of Incompetence — Rome’s Coldest Four Stars - Five days. No hot water. The issue existed before our arrival and outlasted our departure, through the chill of Rome’s autumn. My polite request for early check-in was met with icy precision: “3 p.m. only.” No mention of luggage storage — naturally. Upon arrival, not a hint of assistance, just the stunning announcement: no hot water. As “compensation,” management offered a minimalist breakfast — symbolic at best. Every day the same performance: “Tomorrow!” A word that, in this establishment, clearly means “never.” If there’s no hot water in autumn, one shudders to imagine summer without water — or winter without heating. A so-called four-star hotel that fails before, during, and after your stay achieves something rare: consistency in mediocrity. Avoid. Even a park bench might feel warmer — and certainly more honest.
• pers79 (2/5): No hot water! Expensive, and not at worth the price. - No hot water, really noisy, and very disappointing considering the price. Not a good experience. Cannot recommend this hotel, and we will definitely not be staying there again. Underwhelming breakfast (except for the nice lady preparing it, she was really friendly, efficient and service minded). This hotel tries to sell itself as a luxury hotel, but it is not - and far from it. Stay away. We stayed 7 nights at Tmark Hotel Vaticano. For more than 5 nights, we had no access to hot water, since their boiler had shut down. We were assured every day that it would be fixed the next day, but that never happened. We therefore had to shower in cold water for five and a half days, and were obviously not able to wash our hands in warm water for the same reason. When we asked in the reception what we should do, they had no solution, other than saying that it should be fixed the next day. We considered booking in to another hotel, but most hotels were fully booked, and really expensive. They told us the last day that we would be offered a refund if we contacted the hotel after our stay. We have contacted the hotel, and they have offered us a 20% refund, for more than five days of no hot water. We mean that a 20% refund does not sufficiently cover it, considering the huge impact it had on our vacation, and the price of our stay (more than €2200). October mornings in Rome are cold, and the room was cold, and the water was cold. It was horrible. And after long days of exploring the city, being hot and sweaty and dirty, we had to shower in freezing water again in the evening. And they offer a 20% refund - shameful! The breakfast was not at all like the pictures online showed. It had the same boring content every morning: hard and dry baguettes, frozen vegetables warmed in a microwave, extremely fatty bacon, ultra processed and tasteless sweets, sweaty cheese and sweaty ham. Yoghurts propped full of sugar, and juices with no taste. Creds for both fried eggs, scrambled eggs, and boiled eggs though. Two of the mornings the breakfast lady had prepared caprese, which was lovely. There were fresh fruits, but they were mushy and tasteless. The coffee machine malfunctioned every day. The nice breakfast lady fixed it every time, and served us the coffee at the table, as a way of an apology. The breakfast could and should be a lot better for a hotel charging more than €300 per night. We don’t blame the breakfast lady, she did her best, we blame the management. The Saturday of our stay, there was a man doing the breakfast instead of the usual breakfast lady, and he didn’t refill anything, or clean the tables. Horrible. The hotel building, and the rooms, are pleasant to look at. It’s well ventilated. Our room was cleaned every day, and we got new towels every day. So that was a plus. But the showers are designed so that no matter how hard you try, there’s water running all over the floor. The same goes for the bathroom sink, stupid design that makes it spill water all over. The shower head was full of something that looks like mold. Staff in the reception seemed like they were really bored, and not interested. Only one guy working there, a man with grey hair, smiled and chatted to us. The others didn’t seem to care. When I asked a lady who worked there how she was (because she didn’t start a conversation or say hello unless we started first), she just said «tired.», and that was that. The noise outside the windows was bad. Both day and night. From about 6 AM it amplifies exponentially by the hour, as queues form outside the Vatican Museums across the street. Ambulances, cars, trolleys, garbage trucks, road cleaning, and huge crowds, dominated the outside. The windows provided little to no insulation. This HAS to be made clear in the hotel information when ordering, both on the hotel webpage, and at the webpages of tour operators and third party providers. We went up to the rooftop bar one night, but there was no one there, and no one came. Music played and the lights were on, but as I said, no one came. This hotel could be a gem, but management clearly does many things wrong, probably to save money. They’re trying to be something they’re not, and it shows on every area.
• C4434JMjoes (6/5): Disappointed - I could have rated this hotel a little higher but was very disappointed that for the two night stay we had no hot water. We were also not informed about this upon arrival. Management did discount the stay but nothing really makes up for no hot water. Additionally, I agree with others that the beds were like boards and it was further disappointing that the Terrace roof top bar was also unavailable. The breakfast assortment was minimal but not bad.
• Tracey (10/5): Excellent stay would recommend - Location
• Angela (6/5): Disappointed this time ! - Fantastic location close to the Vatican and easy to get to other landmarks No hot water for the 2 days we were there so couldn’t get a shower or bath . Had to boil the kettle for hot water to wash. We requested a wake up call to go to the airport and the staff forgot to do it .
• Gordon (10/5): -
• dholy (6/5): Great Location - but that’s about it. - We stayed three nights here. Pros - great location, 10 minutes from St. Peter’s square and lots of things are easily walkable. Con’s - breakfast is a 3 out of 5 at best, a bit grimy, lukewarm showers, terrace bar was empty and no server until we inquired, noisy from street (I slept in ear plugs so was ok). If you’re looking for a great location but do not really care about anything else, this is your place.
• Declan (8/5): -
• Lori (9/5): - Location Breakfast not included for the price
• Brendan (10/5): Great location, very friendly staff - Big clean room Busy area outside
• Denys (7/5): -

Photos