Hotel Monceau Wagram
Location: 7, Rue Rennequin, Paris, fr
Star Rating: 4 Stars
Property Type: Hotels
About this Property
Luxurious Accommodations
Hotel Monceau Wagram offers elegantly decorated rooms with modern amenities, including free Wi-Fi and LCD TVs. The comfortable beds and well-equipped bathrooms ensure a relaxing stay for all guests.
Delicious Dining Options
Start your day with a delightful buffet breakfast featuring organic produce and a variety of tasty options. In the evening, unwind at the hotel bar with a selection of wines, drinks, and snacks, perfect for a nightcap after a day of exploring Paris.
Convenient Location
Situated just a short walk from iconic landmarks like the Arc de Triomphe, and with easy access to public transportation, Hotel Monceau Wagram is the ideal choice for travelers looking to experience the beauty of Paris. Book your stay now and create unforgettable memories in the City of Light.
Important Information
A pre-authorization of the total amount of the stay will be made when booking.
The credit card used when booking must be provided upon arrival and the cardholder's name must match the name on the photo ID.
For reservations with prepayment, the credit card used to make the reservation and a corresponding photo ID will be required upon check-in.
For any reservation of 3 rooms or more, different conditions and additional charges may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Policies
Check-in: 02:00 PM - 12:00 AM
Check-out: 12:00 PM
Amenities & Facilities
- Electric bicycle charging station
- Parking
- Non-smoking rooms
- Air conditioning
- Room service
- Terrace
- Family rooms
- Lift / Elevator
- Luggage storage
- Express check-in/check-out
- Safety deposit box
- Fax/photocopying
- Soundproof rooms
- Facilities for disabled guests
- Ironing service
- Non-smoking throughout
- Shared lounge/TV area
- Shuttle service (additional charge)
- Wheelchair accessible
- Lower bathroom sink
- Coffee Shop on site
- Fruits
- Staff adhere to local safety protocols
- Guest rooms disinfected between stays
- Cleaning standards that are effective against Coronavirus
- Physical distancing rules followed
- Hand sanitizer in guest room and key areas
- Cashless payment available
- Fire extinguishers
- First aid kit available
- Sanitized tableware & silverware
- Contactless check-in/check-out
- Guests can opt-out any cleaning services during stay
- Smoke alarms
- Shared stationery like menus, pens are removed
- Property cleaned by professional cleaning companies
- Physical distancing in dining areas
- Food delivered to guest room
- Screens / Barriers between staff and guests for safety
- 24-hour security
- Delivered food - securely covered
- Security alarm
- Supervised childcare/activities
- Television in common areas
- Front desk (limited hours)
- Express check-in
- Free wired internet
- Airport transportation - drop-off (surcharge)
- Internet access
- Wine release events
- Electric bicycle charging station
- Bulk dispenser for toiletries
- Accessible shuttle
- No accessible shuttle
- Accessible train station shuttle
- No accessible train station shuttle
Rooms Available
-
Standard Double Room
The double room provides a wardrobe, a safe deposit box, as well as a private bathroom boasting a shower and a hairdryer. The double room features air conditioning, soundproof walls, a mini-bar, a tea and coffee maker and a flat-screen TV with cable channels. The unit has 1 bed.
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Radio
- Desk
- Toilet
- Private bathroom
- Heating
- Alarm clock
- Electric kettle
- Wardrobe or closet
- Linen
- Upper floors accessible by elevator
- Bottle of water
- Shampoo
- Body soap
- Socket near the bed
- Accessible by lift
- Mobile hotspot device
- Smoke alarm
- Single-room air conditioning for guest accommodation
- Hand sanitiser
-
Deluxe Double Room
1 Double Bed
194 sq feet
Internet - Free WiFi
Food & Drink - Room service
Sleep - Premium bedding and bed sheets
Bathroom - Private bathroom, shower/tub combination, and hydromassage showerhead
Practical - Desk, safe, and changing table
Comfort - Air conditioning
Need to Know - No housekeeping
Non-Smoking
Max Occupancy: 2 (2 Adults)
- Safety deposit box
- Air conditioning
- Hair dryer
- Desk
- Private bathroom
- Wardrobe or closet
- Toilet paper
- Shampoo
- Premium bedding
- Room service
- Free WiFi
- Hydromassage showerhead
- Bedsheets provided
- No housekeeping
- Soap
- Baby bath
- Changing table
-
Junior Suite
This suite consists of two interconnected rooms and features air conditioning, soundproofing and a mini-bar.
Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- Telephone
- Air conditioning
- Hair dryer
- Radio
- Desk
- Toilet
- Private bathroom
- Heating
- Alarm clock
- Wardrobe or closet
- Terrace
- Linen
- Upper floors accessible by elevator
- Bottle of water
- Cots
- Shampoo
- Body soap
- Socket near the bed
- Accessible by lift
- Mobile hotspot device
- Smoke alarm
- Single-room air conditioning for guest accommodation
- Hand sanitiser
-
Triple Room
1 Double Bed and 1 Twin Bed OR 3 Twin Beds
215 sq feet
Internet - Free WiFi
Food & Drink - Room service
Sleep - Premium bedding and bed sheets
Bathroom - Private bathroom, bathtub or shower, and hydromassage showerhead
Practical - Desk, safe, and changing table
Comfort - Air conditioning
Need to Know - No housekeeping
Non-Smoking
Max Occupancy: 3 (3 Adults)
- Safety deposit box
- Air conditioning
- Hair dryer
- Desk
- Private bathroom
- Wardrobe or closet
- Toilet paper
- Shampoo
- Premium bedding
- Room service
- Free WiFi
- Hydromassage showerhead
- Bedsheets provided
- No housekeeping
- Soap
- Baby bath
- Changing table
-
Romantic Superior Double Room
1 Queen Bed
172 sq feet
Layout - Bedroom
Internet - Free WiFi
Food & Drink - Room service and minibar (fees may apply)
Sleep - Premium bedding and bed sheets
Bathroom - Private bathroom, shower/tub combination, and hydromassage showerhead
Practical - Desk, safe, and changing table
Comfort - Air conditioning
Need to Know - No housekeeping, no cribs (infant beds) available
Non-Smoking
Max Occupancy: 2 (2 Adults)
- Minibar
- Safety deposit box
- TV
- Air conditioning
- Hair dryer
- Desk
- Private bathroom
- Wardrobe or closet
- Toilet paper
- Shampoo
- Premium bedding
- Room service
- Free WiFi
- No cribs (infant beds)
- Hydromassage showerhead
- Bedsheets provided
- No housekeeping
- Soap
- Baby bath
- Changing table
-
Superior Double Room
This soundproofed double room is more spacious and has air conditioning and a mini-bar.
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- Telephone
- Air conditioning
- Hair dryer
- Radio
- Desk
- Toilet
- Private bathroom
- Heating
- Alarm clock
- Wardrobe or closet
- Linen
- Upper floors accessible by elevator
- Adapted bath
- Bottle of water
- Cots
- Shampoo
- Body soap
- Socket near the bed
- Accessible by lift
- Mobile hotspot device
- Smoke alarm
- Single-room air conditioning for guest accommodation
- Hand sanitiser
-
Superior Twin Room
This soundproofed twin room is more spacious and features cable TV, mini-bar and air conditioning.
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- Telephone
- Air conditioning
- Hair dryer
- Radio
- Desk
- Toilet
- Private bathroom
- Heating
- Alarm clock
- Wardrobe or closet
- Linen
- Upper floors accessible by elevator
- Bottle of water
- Shampoo
- Body soap
- Socket near the bed
- Accessible by lift
- Mobile hotspot device
- Smoke alarm
- Single-room air conditioning for guest accommodation
- Hand sanitiser
-
Deluxe Double Room with Terrace
This soundproofed double room features air conditioning, a mini-bar and a terrace with outdoor furniture.
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Minibar
- Safety deposit box
- Telephone
- Air conditioning
- Hair dryer
- Radio
- Desk
- Toilet
- Private bathroom
- Heating
- Alarm clock
- Wardrobe or closet
- Terrace
- Linen
- Upper floors accessible by elevator
- Bottle of water
- Cots
- Shampoo
- Body soap
- Socket near the bed
- Accessible by lift
- Mobile hotspot device
- Smoke alarm
- Single-room air conditioning for guest accommodation
- Hand sanitiser
-
Family Room
The family room provides a wardrobe, a safe deposit box, as well as a private bathroom boasting a bath or a shower and a hairdryer. The air-conditioned family room offers a flat-screen TV with cable channels, soundproof walls, a mini-bar, a tea and coffee maker as well as an inner courtyard view.
Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- Minibar
- Safety deposit box
- Telephone
- Air conditioning
- Hair dryer
- Radio
- Desk
- Toilet
- Private bathroom
- Heating
- Wardrobe or closet
- Linen
- Upper floors accessible by elevator
- Bottle of water
- Cots
- Shampoo
- Body soap
- Socket near the bed
- Accessible by lift
- Smoke alarm
- Hand sanitiser
-
Superior Romantic Double Room
The double room provides a wardrobe, a safe deposit box, as well as a private bathroom featuring a bath or a shower and a hairdryer. The double room offers air conditioning, soundproof walls, a mini-bar, a tea and coffee maker and a flat-screen TV with cable channels. The unit offers 1 bed.
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Minibar
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Radio
- Desk
- Toilet
- Private bathroom
- Heating
- Wardrobe or closet
- Linen
- Upper floors accessible by elevator
- Bottle of water
- Shampoo
- Body soap
- Socket near the bed
- Accessible by lift
- Smoke alarm
- Hand sanitiser
-
Superior Triple Room
The triple room features a wardrobe, a safe deposit box, as well as a private bathroom boasting a bath or a shower and a hairdryer. This triple room is air-conditioned and has a flat-screen TV with cable channels, soundproof walls, a mini-bar and a tea and coffee maker.
Max Occupancy: 3 (3 Adults)
- Coffee/tea maker
- Minibar
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Radio
- Desk
- Toilet
- Private bathroom
- Heating
- Wardrobe or closet
- Linen
- Upper floors accessible by elevator
- Bottle of water
- Shampoo
- Body soap
- Socket near the bed
- Accessible by lift
- Smoke alarm
- Hand sanitiser
Guest Reviews
- Spitz Béatrice (8/5): - Très bon séjour à l hôtel. Propre et personnel très accueillant .je recommande l hôtel ...très proche de la salle pleyel c etait parfait
- Valentin (8/5): -
- Seifa Al salam (3/5): -
- Irina (9/5): - La habitación fue muy cómoda. ¡No había ningún parking gratis! Pagamos 40 euros para 2 horas de parking
- Jean-Marc (5/5): -
- Fabienne (9/5): - le personnel accueillant, la chambre très confortable hôtel dans un quartier plutôt calme
- EL MESSAOUDI (10/5): - Top Rien à dire
- Quentin (1/5): Honteux - Habits volés par l’équipe
- Shirley (8/5): -
- Bianca (8/5): - Perfect location - easy to reach and safe
- Ashkan88 (7/5): Good location - Location, cleanness Staff weren't too friendly, lift was too small.
- Kenth (8/5): Vi var där för tredje eller fjärde gången. Vi gillar det. -
- Matsi (8/5): - The bed is comfortable and big. However the lift is too small and the stairs are also too small. It is hard to get to the rooms especially if you have a big bag.
- Audrey (3/5): - J’ai beaucoup aimé l’emplacement de l’hôtel, qui est extrêmement bien situé. J’ai été globalement déçue par mon séjour. Malgré un emplacement idéal, la chambre était très petite et peu propre, avec une salle de bain vétuste. Les équipements étaient limités et l’état général (moisissures, manque d’hygiène) ne correspondait pas aux standards d’un hôtel 4 étoiles, même si le prix de la nuit était attractif
- Diana Cecilia (7/5): -
- Sindy Lay (7/5): - El cafe gratis Muy pequeña la habitacion , pero entiendo en paris todo es reducido
- Kseniya (10/5): -
- Christelle (8/5): Impeccable ! - L emplacement La disponibilité L écoute La propreté La rue...mais ce n est pas grave non plus !
- SAMENAYRE (7/5): C'était agréable - J'ai aimé l'emplacement De me faire débiter deux fois la carte bancaire
- Rudson Visgueiro (8/5): -
- helene (7/5): - die programmierung fer heizung warunpassend. wir mussten immer wieder frieren
- Sato (8/5): -
- Assa (5/5): J’ai pas été contente de mon séjour trop de bruit chambre trop propre de l’ascenseur - Bien placé mais je trouve qu’ils sont pas agréable je ne le recommanderai pas Emplacement
- PATRICK (9/5): -
- Francesco (8/5): -
- 2333b7389db7704c26072bd95174ba1f (8/5): Parfait - Emplacement parfait calme, hôtel très propres, chambre agréable et literie propre et confortable.
- Ruben dos Santos (3/5): Not up to the expectations - Good location, friendly staff. Incredibly small hotel, you can't go anywhere without hitting a wall, dodgy elevator and stairs, had a reservation for 3 we got 2 towels on the first day, cleaning was done and we only got 1 towel the second time, had to go downstairs to ask for the towels as I was not able to call the reception from the room, if it works its unclear what the process was.
- NATHALIE (7/5): -
- Osama (8/5): - Good service, friendly staff, and very welcoming people. The hotel is conveniently located near bus and metro stations, and it’s only 4 stops on Bus 30 to the Eiffel Tower.
- Cosmin (10/5): Excelent ! - Poziția lui ,calitate-pret , personalul excepțional 👍 Sincer nu pot să zic ca nu mi-a plăcut ceva anume poate camera un pic prea mică pt 3 persoane dar depinde pt ce anume te afli în Paris ! Daca vi sa stai in hotel majoritatea timpului este cam mica camera ….in schimb daca vrei sa vizitezi atunci este mai mult ca perfect acest hotel situat într-o zona excelenta aproape de absolut orice îți dorești 👍👍👍magazine,cafenele ,restaurante,metrou ,autobuze ,tramvaie etc chiar și pe jos poți ajunge 10 min la arcul de triumf 20 min champs elysees ,30 min Turnul eiffel etc ….este perfect situat
- adnan18 (6/5): - Placering var fint. Billeder og virkelighed er kæmpe forskel.4 stjerne er den sikkert ikke...
- Deborah (10/5): -
- MAN DEL (8/5): -
- FRANCINE (8/5): -
- Quentin (3/5): Nous passerons notre chemin pour cette hôtel la prochaine fois, car il ne reflète pas les commentaires précédents. - Le calme, aucun bruit La climatisation est en panne (chaud et froid) Pour un enfant, sortir de la douche n’est pas confortable sans chauffage. Pour un adulte aussi je pense… La literie était sale, nous avons dormi sans celle ci Le petit déjeuner est en supplément et onéreux (18€/personnes et 15€/enfant). Celui ci n’est pas très bien fournis. Personnel absent pendant la prise du petit déjeuner. Manque de diversité dans les viennoiseries, charcuterie. Lait non présent sur le buffet.
- KATY (8/5): Nous avons passé un moment séjour parisien - Son emplacement Le coin « petit déjeuner »
- Hélène (9/5): - Proche métro Chambre agréable et calme
- Nesrin (5/5): -
- Sebastien (8/5): Séjour fort satisfaisant au regard de l'attente de celui ci et du temps passé sur place. - Confort du lit, accueil agréable et souriant du personnel, proximité avec le lieu (salle de concert) qui a amené à ma visite, proche également de l'Arc de Triomphe (10-12 minutes environ, à pied). Le quartier est calme, c'est également appréciable. Un peu dommage que, comme la chambre se trouve au rez de chaussée, la vue extérieure donne sur une terrasse partagée et qu'on ne puisse pas ouvrir totalement les rideaux car il y'a vis à vis avec une chambre voisine;
- Martin (10/5): Je suis très satisfait de mon séjour. - J'ai été accueilli dans un salon somptueux avec un canapé en velours, des tentures et un tableau Louis XIV. Le personnel est toujours très aimable et chaleureux. Tout était bien. La chambre est immense avec une salle de bain toute neuve. Merci.
- Priscille (5/5): - L’emplacement Ça n’est pas à la hauteur d’un 4 étoiles
- Véronique (8/5): - Propre. Chambre belle et confortable
- ROBERT (5/5): - Location is good, close to Metro line 2 The room was very cold, no real heating, the AC did not produce any heat. Breakfast was mediocre, no baguettes just old bread, no green tea, very limited assortment, this is NOT 4-star in any means.
- Delphine (8/5): - Chambre agréable très calme. Salle de bain refaite à neuf, très propre. Literie confortable. Le petit déjeuner est honnête mais à 18€ le prix est excessif.
- Blanca (8/5): -
- Gregoire (10/5): -
- El Jouneid (1/5): regretter - L'hôtel a prélevé 112 euros sur mon compte bancaire à titre de garantie et ne me les a toujours pas remboursés. Je considère cela comme un vol et une escroquerie.
- Audrey (10/5): séjour très agréable près de l'Arc de triomphe - La chambre est conforme au descriptif. Le personnel est serviable, agréable et très sympathique (merci au receptionniste de nuit de son accueil). L'emplacement est top et très bien desservi. Le petit déjeuner est très bien garni (mention spécial pour les oeufs brouillés fait à la demande/minute).
- David (7/5): -
- Fangiflo (9/5): -
- Isabelle (7/5): Bon point de chute pour bien dormir une nuit - Le lit était très confortable. La chambre était vraiment minuscule, peu de surface et basse de plafond. Une mignonne boîte à chaussures.
- Claudine (10/5): - L'accueil du personnel très sympathique 👍 Des tâches sur un drap de bain et de l'eau froide par moment sous la douche...
- Olena (10/5): Рекомендую - Мы заселились 8 марта , администратор быстро все оформил и проводил нас в номер , помог занести чемодан по лестнице. Номер у нас был со своей террасой во внутренней дворик . Там был столик с креслами и много растений, мы с удовольствием там отдыхали. Нам все понравилось.
- Valérie (9/5): -
- thierry (8/5): - le quartier ?
- Ludovic (8/5): -
- odile (9/5): -
- Armand (3/5): Extrêmement déçu je n’y retournerai pas - Emplacement Pas à la hauteur d’un quatre étoile . Odeur de moisi et de renfermé dans la chambre ! Literie fatiguée. Vieillot !
- Mei Lang (8/5): - Location and cleanliness Breakfast was limited
- Fadi Darwish (3/5): -
- Alexandre (8/5): -
- Annso (9/5): -
- PMAN (8/5): - La disponibilité et l'amabilité du personnel. Prompte à régler mon souci de chauffage.
- thierry (8/5): -
- philip (9/5): -
- Hamid (8/5): -
- thierry (8/5): -
- Achraf (1/5): It was the worst! This is NOT a 4 star hotel. Horrible room. Horrible facilities. Scam. - The location was fine. Other than that I don't see any positive points. This is not a 4 star hotel. You open the front door and you step into the breakfast area. You open the room door and you step into your bed. IT IS A SCAM people. If you're young, appreciative of quality, and want to get your money's worth: DONT BOOK HERE. It supposed to be our 5th year anniversary getaway, but the experiences was horrible. I hope no one else goes through this. IT WAS SO BAD. EXTREMELY BAD. DONT BOOK HERE. THIS IS NOT A 4 STAR HOTEL. IT JUST ISNT! At most 2 star! I’ve never experienced anything like this before. DON’T BOOK HERE. Before departure, I contacted the hotel because my wife became ill. We had not left yet. I asked for a cancellation, explaining we were supposed to celebrate our 5th wedding anniversary in Paris, but she was extremely unwell. They completely refused to take this into account. Over €400 for 3 nights is a lot of money. The chat staff was rude and unwilling to help, so we ended up going anyway. Upon arrival, there was NO PARKING AVAILABLE AT ALL, despite what was mentioned at their page. I contacted Booking about this immediately and they initiated an investigation (still pending). I was given a shady paper with a garage “7 minutes walking away.” This was false, it was at least a 10-minute drive/25-minute walk. The garage was dirty, unmonitored, accessible from the street, and had concrete spaces where you couldn’t even open the car door. Parking there was impossible. We had to find another garage for €50 per night extra!!! The room was EXTREMELY small: you open the door and step straight into the bed. NOT WORTHY OF 4 STARS. The WiFi, TV connection, and phone did not work (isn’t this mandatory for 4 stars?). The room was COLD, and an employee said: “It is cold in December.” Seriously?! The kettle doesnt stop boiling, so i needed to do this manually and got burned. I couldnt charge my phone next to my bedside as I didnt get power there. WHAT WAS THIS?! Only after we said that we wouldnt finish our stay and leave a day sooner they offered an upgrade. As we were SO dissapointed at that point we didnt accept and left. I have booked hotels all over the world via Booking, and this was: THE WORST EXPERIENCE EVER. THIS IS NOT A 4-STAR HOTEL. Still demanding a real solution. After they denied that I even complained. Funny as I still have proof that their guy Mohammed was in my room trying to fix the...
- Albert S (7/5): -
- As You Are (7/5): - Le calme L’accueil le soir Le petit déjeuner à regarder car je n en ai pas pris Difficile de savoir quelle serviette sont derrière le rideau
- Bianca (3/5): Decepcionante. As fotos não correspondem com a realidade. - Os funcionários. Eram todos muito prestativos e atenciosos. O quarto cheirava mal, o hotel está mal cuidado, os quartos são muito pequenos, o jardim não é privativo.
- Yann (8/5): -
- yeliz (8/5): Bien - L accueil
- Alex LHX (7/5): -
- Gabriela (10/5): -
- Annso (8/5): -
- Marc (9/5): -
- Laurette (9/5): - Très belle accueil avec le personnel !
- Mohammed (9/5): -
- schmitt (5/5): Assez peu confortable - Je n'aime pas les produits industriels au petit déjeuner. Manque de produits fabriques dans des boulangeries parisiennes Endroit très exiguë . Le confort dans les chambres. Les moisissures dans la salle de bains et surtout l'absence de chauffage dans la salle d'eau....
- Benjamin (8/5): -
- Mohamed (10/5): -
- Bonnet (7/5): - mini bar payant
- ismail (3/5): A eviter - - Petit déjeuner pas à la hauteur, pas beaucoup de choix et prix 18Euros. - Pour me rendre à la gare du Nord, j'ai demandé au réceptionniste de m'appeler un Taxi. Malheureusement il a appelé un chauffeur qui n était pas Taxi (voiture sans la marque Taxi et sans compteur). A l"arrivée, il m a déposé loin de la gare et m'a demandé 40 Euros. A mon retour j'ai prix un Taxi et m 'a demandé 15 Euros. C'est de l arnaque et c'est à cause de l hôtel. - Pas d'isolation (on entend tous).
- Frode (6/5): -
- Stéphanie (8/5): -
- Camille (10/5): -
- Anna (5/5): - le personnel est gentil le nettoyage quotidien des chambres n'a pas été réalisé correctement. ils ne m ont pas remboursé la somme prélevée en ligne lors de la réservation qui était censée être une garantie, tout en sachant que j'ai choisi l'option " payer sur place" et "aucun payement prérequis" de plus, j'ai payé l'integralité du montant de la réservation en arrivant à l'hotel.
- Alyssa (8/5): - The staff was super friendly and the location is convenient for getting around the city. There are plenty of places to eat in the area. Very accommodating and safe! The door to the shower didn't seal well so the bathroom floor was wet pretty much our entire stay.
- Marie (4/5): -
- Jean-Etienne (8/5): -
- Poli (5/5): Normale - Lo staff molto gentile e la posizione è super comoda e centrale La pulizia è una cosa sconcertante!! Lenzuola sporche pavimento pieno di polvere e capelli
- Venture38285674276 (2/5): Worst place I stayed and I stayed all over the world. - It was the worst! This is NOT a 4 star hotel. Horrible room. Horrible facilities. Scam. Positives: The location was fine. Other than that I don't see any positive points. This is not a 4 star hotel. This is a scam. You open the front door and you step into the breakfast area. You open the room door and you step into your bed. IT IS A SCAM people. If you're young, appreciative of quality, and want to get your money's worth: DONT BOOK HERE. It supposed to be our 5th year anniversary getaway, but the experiences was horrible. I hope no one else goes through this. Negatives: IT WAS SO BAD. EXTREMELY BAD. DONT BOOK HERE. THIS IS NOT A 4 STAR HOTEL. IT JUST ISNT! At most 2 star! I’ve never experienced anything like this before. DON’T BOOK HERE. Before departure, I contacted the hotel because my wife became ill. We had not left yet. I asked for a cancellation, explaining we were supposed to celebrate our 5th wedding anniversary in Paris, but she was extremely unwell. They completely refused to take this into account. Over €400 for 3 nights is a lot of money. The chat staff was rude and unwilling to help, so we ended up going anyway. Upon arrival, there was NO PARKING AVAILABLE AT ALL, despite what was mentioned at their page. I contacted Booking about this immediately and they initiated an investigation (still pending). I was given a shady paper with a garage “7 minutes walking away.” This was false, it was at least a 10-minute drive/25-minute walk. The garage was dirty, unmonitored, accessible from the street, and had concrete spaces where you couldn’t even open the car door. Parking there was impossible. We had to find another garage for €50 per night extra!!! The room was EXTREMELY small: you open the door and step straight into the bed. NOT WORTHY OF 4 STARS. The WiFi, TV connection, and phone did not work (isn’t this mandatory for 4 stars?). The room was COLD, and an employee said: “It is cold in December.” Seriously?! The kettle doesnt stop boiling, so i needed to do this manually and got burned. I couldnt charge my phone next to my bedside as I didnt get power there. WHAT WAS THIS?! Only after we said that we wouldnt finish our stay and leave a day sooner they offered an upgrade. But when I asked for an upgrade upon arrival for both our anniversary and because of the complaints they didnt offer any of this. As we were SO dissapointed at that point we didnt accept and left. I have booked hotels all over the world via Booking, and this was THE WORST EXPERIENCE EVER. THIS IS NOT A 4-STAR HOTEL. Still demanding a real solution. The hotel lied about my experience to b##king. Their guy Mohammed was in my room trying to fix the WIFI and Chromecast. Upon my return they denied I even went to the reception. How cold. How cruel.
- Federico (2/5): No way - La posizione Camera piccola sporca e carissima
- Jolanta (9/5): - Breakfasts were really good!
- Aminetou (8/5): -
- Oumaima (8/5): -
- mando (8/5): -
- Junko (8/5): - 清潔感があった。 排水の臭いが気になった。
- Brasserie La Lorraine (10/5): -
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