Kensington Court Hotel
Location: 33 Nevern Place, Earls Court, London, England, SW5 9NP, London, GB
Star Rating: 3 Stars
Property Type: Hotels
About this Property
Convenient Amenities
Enjoy complimentary wireless internet and concierge services during your stay at Kensington Court Hotel.
Star Rating
Recognized by VisitEngland, this hotel maintains high standards to ensure a comfortable experience for guests.
Featured Amenities
Take advantage of the computer station, complimentary newspapers, and dry cleaning services offered here.
Book now and discover a centrally located oasis in London with easy access to top attractions like Kensington High Street and the Natural History Museum.
Important Information
- Only registered guests are allowed in the guestrooms.
- Alcohol is not served at this property.
- Parking height restrictions apply.
- This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
Policies
Check-in: 02:00 PM - 12:00 AM
Check-out: 11:00 AM
Instructions: Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.
Amenities & Facilities
- Health or beauty spa nearby
- Electric car charging station
- No single-use plastic straws
- No single-use plastic stirrers
- No single-use plastic water bottles
- No single-use plastic soda bottles
- Guest education on local ecosystems and culture
- Annual carbon offsets
- Free WiFi
- 24-hour front desk
- Luggage storage
- Concierge service
- Safe-deposit box at front desk
- Free newspapers in lobby
- Smoke-free property
- Tours/ticket assistance
- Wheelchair accessible parking
- Parking (limited spaces)
- Self parking (surcharge)
- Computer station
- Electric car charging station
- Water dispenser
- Housekeeping on request
- Eco-friendly cleaning products provided
- Eco-friendly toiletries
- LED light bulbs
- Secured parking
- Casino nearby
- Health or beauty spa nearby
- Wheelchair-accessible van parking
- Change of towels (on request)
- Change of bed sheets (on request)
- Organic food
- Annual carbon offsets
- Guest education on local ecosystems and culture
- Double-glazing on all windows
- Locally-sourced food on site (80% or more)
- At least 80% of all lighting comes from LEDs
- No single-use plastic soda bottles
- No single-use plastic stirrers
- Biodegradable/compostable stirrers
- No single-use plastic straws
- No single-use plastic water bottles
- Reusable cups only
- Reusable tableware only
- Water-efficient showers only
Rooms Available
-
Twin Room
2 Twin Beds
242 sq feet
Internet - Free WiFi
Food & Drink - Coffee/tea maker, minibar (fees may apply), and electric kettle
Sleep - Bed sheets
Bathroom - Private bathroom, shower/tub combination, free toiletries, and a hair dryer
Practical - Safe, iron/ironing board, and laptop workspace; cribs (free) available on request
Comfort - Fresh bed sheets (on request), fresh towels (on request), and daily housekeeping
Eco-friendly - Eco-friendly toiletries, eco-friendly cleaning supplies, and LED light bulbs
Need to Know - Housekeeping on request
Non-Smoking
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Minibar
- Safety deposit box
- TV
- Telephone
- Hair dryer
- Desk
- Private bathroom
- Heating
- Electric kettle
- Wardrobe or closet
- Daily housekeeping
- Free WiFi
- Free cribs/infant beds
- Bedsheets provided
- Laptop-friendly workspace
- Eco-friendly cleaning products
- LED light bulbs
- Restaurant dining guide
- Change of towels (on request)
- Change of bed sheets (on request)
-
Triple Room
2 Twin Beds and 1 Twin Sofa Bed OR 1 Double Bed and 1 Twin Sofa Bed
251 sq feet
Internet - Free WiFi
Food & Drink - Coffee/tea maker, minibar (fees may apply), and electric kettle
Sleep - Bed sheets
Bathroom - Private bathroom, shower/tub combination, free toiletries, and a hair dryer
Practical - Safe, iron/ironing board, and laptop workspace; cribs (free) available on request
Comfort - Fresh bed sheets (on request), fresh towels (on request), and daily housekeeping
Eco-friendly - Eco-friendly toiletries, eco-friendly cleaning supplies, and LED light bulbs
Need to Know - Housekeeping on request
Non-Smoking
Max Occupancy: 3 (3 Adults)
- Coffee/tea maker
- Minibar
- Safety deposit box
- TV
- Telephone
- Hair dryer
- Desk
- Private bathroom
- Heating
- Electric kettle
- Wardrobe or closet
- Daily housekeeping
- Free WiFi
- Free cribs/infant beds
- Bedsheets provided
- Laptop-friendly workspace
- Eco-friendly cleaning products
- LED light bulbs
- Restaurant dining guide
- Change of towels (on request)
- Change of bed sheets (on request)
-
Quadruple Room
2 Double Beds
242 sq feet
Internet - Free WiFi
Food & Drink - Coffee/tea maker, minibar (fees may apply), and electric kettle
Sleep - Bed sheets
Bathroom - Private bathroom, shower/tub combination, free toiletries, and a hair dryer
Practical - Safe, iron/ironing board, and laptop workspace; cribs (free) available on request
Comfort - Fresh bed sheets (on request), fresh towels (on request), and daily housekeeping
Eco-friendly - Eco-friendly toiletries, eco-friendly cleaning supplies, and LED light bulbs
Need to Know - Housekeeping on request
Non-Smoking
Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- Minibar
- Safety deposit box
- TV
- Telephone
- Hair dryer
- Desk
- Private bathroom
- Heating
- Electric kettle
- Wardrobe or closet
- Daily housekeeping
- Free WiFi
- Free cribs/infant beds
- Bedsheets provided
- Laptop-friendly workspace
- Eco-friendly cleaning products
- LED light bulbs
- Restaurant dining guide
- Change of towels (on request)
- Change of bed sheets (on request)
-
Double Room
1 Double Bed
242 sq feet
Internet - Free WiFi
Food & Drink - Coffee/tea maker, minibar (fees may apply), and electric kettle
Sleep - Bed sheets
Bathroom - Private bathroom, shower/tub combination, free toiletries, and a hair dryer
Practical - Safe, iron/ironing board, and laptop workspace; cribs (free) available on request
Comfort - Fresh bed sheets (on request), fresh towels (on request), and daily housekeeping
Eco-friendly - Eco-friendly toiletries, eco-friendly cleaning supplies, and LED light bulbs
Need to Know - Housekeeping on request
Non-Smoking
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Minibar
- Safety deposit box
- TV
- Telephone
- Hair dryer
- Desk
- Private bathroom
- Heating
- Electric kettle
- Wardrobe or closet
- Daily housekeeping
- Free WiFi
- Free cribs/infant beds
- Bedsheets provided
- Laptop-friendly workspace
- Eco-friendly cleaning products
- LED light bulbs
- Restaurant dining guide
- Change of towels (on request)
- Change of bed sheets (on request)
-
Single Room
1 Twin Bed
247 sq feet
Internet - Free WiFi
Food & Drink - Coffee/tea maker, minibar (fees may apply), and electric kettle
Sleep - Bed sheets
Bathroom - Private bathroom, shower/tub combination, free toiletries, and a hair dryer
Practical - Safe, iron/ironing board, and laptop workspace
Comfort - Fresh bed sheets (on request), fresh towels (on request), and daily housekeeping
Eco-friendly - Eco-friendly toiletries, eco-friendly cleaning supplies, and LED light bulbs
Need to Know - Housekeeping on request
Non-Smoking
Max Occupancy: 1 (1 Adults)
- Coffee/tea maker
- Minibar
- Safety deposit box
- TV
- Telephone
- Hair dryer
- Desk
- Private bathroom
- Heating
- Electric kettle
- Wardrobe or closet
- Daily housekeeping
- Free WiFi
- Bedsheets provided
- Laptop-friendly workspace
- Eco-friendly cleaning products
- LED light bulbs
- Restaurant dining guide
- Change of towels (on request)
- Change of bed sheets (on request)
Guest Reviews
- Nancy (8/5): - The bathroom did not have a fan. Old
- Edgar (6/5): - The property was old and not well cared for, receptionist’s were kind and considerate, breakfast and car parking were the best thing about this place
- Cheryl (8/5): Very convenient - Very convenient hotel, pleasant rooms, car parking behind the hotel, good breakfast with excellent service. Boris bikes very close by.
- David (6/5): Honest Review - Not having a fixed air conditioner unit allowed excessive noise into the room, bed was very hard and uncomfortable, bathroom needs renovation. Breakfast was good and reception helpful.
- Josephine (8/5): Excellent location - The hotel was good, excellent breakfast, friendly staff and excellent location. The room was comfortable.
- Paul (8/5): - The location of this hotel is excellent, a 5 minute walk from the Earl’s Court tine station and a 15 minute walk to the Natural History and V &A Museums. The hotel rooms are comfortable and reasonably spacious and the staff are attentive to guest requests. My wife and I would definitely stay at this hotel on our next trip to London.
- Adesola (6/5): - The rooms look very outdated and they look like they need to be updated. The AC in the room barely worked, we were sweating most of the time. The air in the rooms also wasn’t very good. They had an air purifier but it barely worked. A decent cheap option but it needs an update. The staff were very nice though.
- Pearl (2/5): - Very old property. Bathroom shower made a noise of some sort with noticeable black stuff in the seals. Trash outside was noisy. The staff knocked on the door a few times asking when we will check out.. this was around 1030 and check out at 11. Will not recommend.
- Carole (10/5): - We were surprised at the size of the bedroom. It was large with 2 armchairs- definate bonus when we came back with sore feet! Staff were very happy and helpful
- Sylvia (10/5): Excellent service - Room and toilet very tidy. Friendly staff. Breakfast had loads of options and healthy too. I enjoyed my stay. Would definitely stay there when next I visit London. I highly recommend to anyone looking for a hotel to stay in London.
- Margaret (10/5): - Great rates and pretty good breakfast...will stay here again... very close to subway and train...great pub "Earls Court Tavern " 3 min walk.
- Gary (8/5): Overbooked and was moved to an apartment. - The hotel was actually overbooked as their systems hadn't caught up when I booked. They phoned in advance and put me up in an apartment down the road. Was more than adequate and the bonus was I got to have a shower after having run a half marathon in the morning as the hotel agreed to extend my checkout time and leave my luggage in the apartment. Wasn't what I'd planned but worked out better for me. The lady on the reception at the hotel was very nice and apologetic so all good as far as I'm concerned. Can't vouch for the actual hotel itself though.
- Michael (8/5): - The staff was very friendly and helpful and we liked the Breakfest
- John (10/5): - The staff at the Kensington Court hotel were always polite, courteous and helpful with the front desk manned 24 hours a day. The breakfast buffet was well stocked and maintained. Earls Court Road is less than two blocks away and features many restaurants, stores, pubs, shops, etc. and the Earls Court Underground station.
- Carlton (10/5): - The staff was incredibly kind. Everyone treated us so nicely. Facility was clean and well kept. Our stay was unexpected, but the Kensington Court Hotel made our holiday in London much better than anticipated. Will definitely consider this property if/when we may find ourselves in London again.
- Chai (8/5): - 5 mins walk to underground restaurants on the main street
- Catalina (8/5): - Very Central Hotel… Easy transportation
- Gustavo (2/5): - Cambie de hotel despues de dos dias
- Giovanni (4/5): - Although it was only a night stay. The property is outdated and the bathroom was rusty and unclean.
- Maeb (8/5): - Very nice, very accommodating and friendly staff!
- Muhammad (8/5): - It is very close to Earl's Court Underground. Also nice restaurants in the area including Halal restaurants - Cleopatra (Egyptian) Restaurant food is awesome.
- Antony (6/5): Ok for a quick stay - Was ok for a 1 night stay. Property was clean and tidy but scrappy in places. For example, the lift does not inspire confidence. Breakfast was not good. Hot buffet was small and cold but there was other options.
- William (6/5): - Reasonably priced for London. Hotel is old, run down, needs renovation .
- Keith (8/5): - We appreciated closeness tp shops amd underground ground. Rooms to were to warm for our liking. Couldn't get temp down to what we liked. Had housekeeping break a charge cord. Biught a new one £10. Gave receipt as instructed. No word back from desk. Talked to 2 people. Mgr was to look at our request for reimbursement of only £5. The cord was used. Pleasant staff though. Thank you
- Ronald (10/5): - Staff were helpful in every way. Maryam (front desk) was gracious and so helpful with transportation options. Breakfast was very good. Location near Earl’s Court (underground / subway) was so convenient.
- Verified traveler (8/5): Great hotel for a base for a couple of days. - The hotel was in a great location just a few minutes walk from Earl’s Court tube station and shops restaurants and a co op. The room was immaculate and looked like new furnishings, with new mattresses were being delivered as we arrived (they were very firm) anything we asked staff for such as additional towels and adjustments to the heating in our room were responded to within minutes. The breakfast was buffet and plentiful which was great before a day of sightseeing. We were very pleased with the hotel overall.
- vicky (6/5): - The hotel was a little tatty although decorating was taking place. The staff were helpful & the breakfast was great.
- Robert (8/5): Great location - Reasonable hotel for cost. Fantastic links to underground and loads of shops and pubs a stone throw away.
- David (8/5): - Our stay was enjoyable
- Verified traveler (8/5): - Staff very friendly and helpful, mostly clean, comfy beds, quiet night. Would recommend.
- Verified traveler (10/5): - My friends and I enjoyed our stay at Kensington Court Hotel. The hotel was close to the tube station and restaurants and pubs on the main street within Earl's Court. We were always greeted by the front desk workers when we entered or left the hotel. The breakfast was a large spread with different options to choose from. The rooms were just what you needed, although the shower was a bit small and slippery.
- Seook (2/5): - Disappointing experience on arrival. Reception desk refused to accept that any room was booked ‘you don’t have hotel reference number’. I showed an Expedia booking reference, I showed them the email welcome note sent from hotel, I had the credit card used to pay, the Staff member also advised there was only one booking that day (mine) - but he used every spurious reason to say there was no booking made. After almost 10 minutes debating with the hotels (he) agreed yes there was a booking. Appalling customer welcome. Any one of many pieces of information presented could have satisfied the check-in in seconds.
- susan (2/5): - I did not like anything about this property! Very deceiving! I was very disappointed! The site pics were so deceptive!
- bidzina (8/5): - A very convenient location, with a Tube nearby and plenty of dining options;
- Paul Wing Kwong (8/5): - Convenient location.
- Susan (6/5): - The best effort was made by housekeeping.Daily cleaning. Breakfast was available everyday. Our room felt damp, and dated, but it was clean. Close to transport and food. Friendly desk clerks.
- Johnny (10/5): - Less than 5 minutes from the Piccadilly and District underground Earl's Court Station. Plenty of places to eat in the area. Easy ride from Heathrow Airport and St Pancreas Station.
- Darcy (8/5): - A really great place in a nice quiet location but near the tube and restaurants. The staff were all super friendly and helpful. Minor upgrades to things like the toilet seat (room 21) and access to premiere league on telly would make it all around an excellent value for the price
- Angie (10/5): - Lovely boutique hotel very conveniently located to a central Tube station, markets, and multiple restaurants in a quiet and safe area. Staff was exceptionally friendly and attentive. The beds were comfortable and clean. Room was spacious!
- Don (10/5): - The staff was most helpful and went above and beyond in every aspect
- P (10/5): - Stayed for 2 nights. We had 2 rooms booked and were allowed to check in and park early, which was really great. Guy at check in was very helpful. Rooms were a good size with a large double bed and sofa. A few signs of wear and tear but clean sheets and fesh towels dally. Breakfast was excellent, with a good choice of pastries, bread toast, cheese, ham, scrambled and poached eggs,beans, cereal, fruit and yoghurt. Fresh coffee and fruit juice as well. Despite being busy, the staff were very attentive and refilled everything promptly.
- mohammed (6/5): - Great area around the property
- Leeanne (10/5): - Kensington Court hotel was a wonderful stay for us Canadians in London, great area, very close to earls court tube station. Staff were all very friendly and helpful!
- Jane (2/5): - I liked the location.
- Luke (6/5): - The building is slightly run down, but not as much as the lift which felt dodgy and was very small. Breakfast was very poor. Staff seemed nice and were friendly.
- Adrian (4/5): - Xxx
- Nem (10/5): - Very good location and great breakfast. Staff are helpful and friendly
- Sean (8/5): - This is a good, basic, convenient hotel. It was clean, staff were very nice. Breakfast was just ok, needs a little more variety though. For the price it was ok. I'm reviewing as an American, and it was on par with American red roof inns or motel 6 rather than say a Hampton Inn. I would probably choose a different hotel if we went again, but location was great.
- Verified traveler (10/5): - Staff was great, very helpful in places to see and help with tickets to get in.
- Elisabeth (10/5): A convenient gem - I booked the Kensington Court because we were coming back from a European trip through London for one night before flying out of Heathrow home to the US the following evening, and its location a few blocks from Earls Court tube station is very convenient for getting to and from Heathrow. Earls Court is on the Picadilly line and the station has an elevator. However, I was quite delighted by the neighborhood, with many conveniences and a pleasantly busy feel, and I think I'd enjoy having the hotel as my base on a longer trip. Earls Court Station also has the District line, so many areas of London are accessible by tube without needing to change trains. The room was large, with a full-size sofa, desk area, mini-fridge, adequate shelving and closet space, king size bed, and adequate bathroom (the bathroom door closed automatically but I managed to keep it open for ventilation by jamming the bath mat under it.) Our 4th-floor room looked out on a block-sized green space with trees, flowers, grass and lots of birds, including 4 green parrots that were quite entertaining to watch! The breakfast buffet wasn't spectacular, but the coffee was decently brewed, and made to order eggs were included. It's also quite good value for the price (except maybe during the Wimbledon tennis tournament...)
- Verified traveler (4/5): - The location of the hotel from central London and tube stops was brill, however the Kensington feel wasn't there due to scaffolding on buildings. The service was quick and responsive. The room (Quad Room) provided didn't match any pictures on this site. As soon as we stepped foot into the room, we knew we weren't going to stay with the stains on pillows, floor and walls. It also didn't feel as safe as it could be with the lock of the door falling off as soon as we closed the door. I mean in retrospect you get what you pay for and for us this seemed like a good deal but it wasn't worth it. As my mum would say it was a "cheap and dirty dive".
- Jane (8/5): - We had a quiet good sized room room at the back of the hotel
- Fernando (10/5): Good bang for the buck! - Good prices, great location that is very well communicated with 3 different tube lines. Good service and breakfast included.
- Tatenda (10/5): - It was ok. Room was okayish. Bed was really hard. But all was well
- Erie (4/5): - First off, I didn't know about the bed bugs until I looked at reviews. I noticed these dark stains on the white sheets. I took photos and if you look closely, you will see the remnant of a bed bug's outer shell. How do I know? Because I unfortunately experienced this before years ago. Even though I didn't receive any bites, it is still traumatizing to sleep in a room with a possibility of bed bug bites. If the hotel has already addressed this infestation issue, please replace your sheets because it is disgusting to use sheets with the carcasses of bed bugs. I don't think asking for clean sheets will help because the thought of bed bugs has already been planted. No need for new sheets. Second, elevator was broken. I don't think it takes several days to repair an elevator. Third, ceiling is starting to crack. Bathroom's door knob is gross. Only good thing was the amenities were there for a 3-star hotel. This is the worst 3-stars hotel I've ever stayed at. For the price you are paying, you can definitely find a better place where you can have a good night sleep without worrying you'll bring home critters from this hotel.
- Robert (8/5): Good hotel, confusing parking. - Good location for what we needed. We decided to drive on this occasion as this hotel offered parking.This was extra on top but to be expected,it is London after all. What was slightly worrying was after 2 enquiries about the parking we were still left wondering if there would be a space when we got there. When checking in we were asked if we booked the parking which didn't tally up with the 2 email enquiries we made before we arrived. All a little confusing but worked out in the end. Hotel was fine and lived upto the 3 star rating. Breakfast was good and the staff were extremely attentive.plus points for offering an extra teabag for our pot of tea. We will use the Kensington again as it met our needs but we will make sure the parking is available and booked.
- Verified traveler (8/5): - The building was small and cozy, very warm. the elevator might need a bit maintenance. but everything was easy to access.
- Verified traveler (4/5): Disappointing - Asked for twin room, ended up with a large king and small sofa bed (not ideal with the two of us so ended up sharing the king). No lock or shutting mechanism on toilet door. When spoke to reception they said they would sort this the next day, and turn king into two twins. Neither of these things were done. However, clean and confirm table beds. More like a posh hostel.
- Karen (6/5): Mediocre hotel - Was mediocre. Lighting in room not great. The bed was clean but pictures etc were very dusty. Breakfast was hopeless. There was no hot food in any containers. When I asked they said they were cooking it. No milk in container for cereal. They did come straight over and take drinks order. I eventually got scrambled eggs and was offered toast. When I had nearly finished they asked if we wanted sausage to which we said yes please. We got tired of waiting for them and left. They kindly saved our bag whilst we went to the drag con convention. My daughter had a nut allergy episode and so the ambulance driver took us back to the hotel to retrieve our case. I asked reception if we were able to sit in reception whilst I sorted out an earlier train as my daughter was feeling unwell. I am not sure if the lady on reception had understood me but she replied ‘yes for 5 minutes’! The ambulance driver wanted to take us to hospital so she was clearly poorly. A little support would have been great.
- Andrew (8/5): Andy & Maria London short stay - Very warm welcome on check in. Room was basic but clean and a decent size. Good breakfast. Quick and easy check out. Damage deposit still not off my account though, 5 days after checking out ?
- Verified traveler (10/5): - Excellent
- Eishwar (6/5): - Location is excellent. The hotel needs a refurbishing. The service needs to improve. The cleanliness is much needed. The age is showing. Very good potential for improvement.
- Mel (10/5): - Nice breakfast and grest location. I would stay here again.
- Ioan (4/5): Acceptable for short but luggage store is not safe - Room is large. On shower water was only a little warm. Breakfast is horrible and poor and very bad persons in kitchen and impolite. Wifi is not working properly and also it is disconnecting every 6h. Area is quiet. You can leave luggages there after check-out but it is not safe and person from reception do not ask your name or what kind of baggage did you left when take them back. So anybody can come and take what he/she wants and there are no CCTV cameras there. Pillows were not fresh. Doors and walls are not soundproof so you can hear all noises on hall. Bed was not confortable.
- Robert (10/5): - Close to loads of places to eat
- Carol (6/5): - Room had faulty air conditioning unit with notice to say do not use.. The ventilation cover in the bathroom fell off and not put back otherwise the room was OK. The fridge was nice to have but a dark glass door would have been better so there was no light shining in the night.
- Hany (8/5): - Good location , friendly staff Large clean room , but breakfast is not so good
- Verified traveler (2/5): - Staff was rude and unwilling to help. Ended up staying somewhere else even though I prepayed.
- Verified traveler (6/5): - The hotel room was dirty. The food served at breakfast was good. The location was great. Just a short walk to the Underground.
- Verified traveler (2/5): - Horrible experience. Would never stay here again.
- Ruth (10/5): Good place to stay - Excellent, nice & quiet at night too, convenient for Earls Court Tube Station and other things as well.
- Jennifer (8/5): Recommend this hotel - Such a good value hotel. As a solo slightly older visitor I really enjoyed my stay at Kensington Court Hotel. A terrific location around the corner from Earls Court Station, it had a good breakfast including fresh fruit, plenty of roll choices and some scrambled egg and sausages with coffee or tea. There was enough room to move with a king size bed and sofa in the room and had a good size Tv The windows were double glazed but I could open slightly for fresh air. The bathroom was small but had a good flow of hot water. I felt safe in this hotel and would totally recommend it
- Joseph (8/5): A little expensive for what you get. - Two-night stay. Location excellent for my purposes. Room most acceptable - clean and comfortable. Breakfast could be better - not unpleasant but certainly not exciting! Overall, a little expensive for what's provided, but that's London!
- Vivim (8/5): - We are really thank “Sam “to help us at all !! He is so nice and kindness!! We was have a very difficult time with first two days night of shower problem! He is only one listening and try to help us !! It’s good neighborhood And place , But not every worker nice to there If they don’t want to talk to you “ They always talk to you “ Sorry !! I can’t speak English “ And turn around ~~~ If you are lucky , you will meet nice worker in there If not !! You will meet some rude people there
- Verified traveler (6/5): - Stayed for one night as it was a stop in between my availability for my Air B&B. Didn't take a shower because there was loose electrical wires hanging from the roof near dripping water. Water was looking from the roof in the washroom. In June it was cheap went back to book it a few weeks later and the price tripled in July. Not worth hundreds of dollars IMHO. It was a nice convenient location.
- Verified traveler (10/5): - very close to earl's court subway line. So easy to get around, Room was nice and spacious. Good breakfast selection. Staff was so friendly and accommodating. Plenty of great restaurants nearby and all within walking distance.
- Verified traveler (2/5): AVOID - Location is good but that's about it - Bed Bugs coming through the bathroom ceiling onto the towels - Noisy rude cleaners who prioritise themselves over guests - No hot water for shower - Free WiFi is terrible - Breakfast is only free because you couldn't charge money for that its basic to say the least Overall awful ran down tired dive of a hotel avoid if at possible
- Verified traveler (8/5): - Great location near underground station, restaurants and shops in a quiet residential area. The staff were very friendly and helpful, particularly the 2 ladies serving breakfast and the man who checked us in at reception. The complimentary breakfast and free luggage storage were an added bonus. I would have no hesitation in returning.
- Verified traveler (2/5): - We had serious bitting during our sleep.. then when I came back home same day the bitting was serious .. then we hired a professional pest control company and they discovered Bed Bugs in our bags full of bed bugs from the hotel.. we payed 600£ for the pest control company to do the chemical treatment for the house today... it is a serious issue
- Verified traveler (8/5): - The people working the place were exceptionally pleasant. The place was reasonable for its price. It needs a few touch ups but overall my stay was comfortable.
- Mali (4/5): - During our stay, we noticed that we were not getting any WiFi in our room. We spoke to the receptionist numerous times to let her know about the lack of WiFi in our room. She said she spoke to the receptionist numerous times, she said she spoke to the company and the problem would be rectified. However, our WiFi service was still terrible. I work from my phone/laptop and it was extremely difficult for me to work with the WiFi going in and out. Secondly, the room was extremely hot. We had a fan, but the fan didn’t really do much compared to the warm nights. I understand it is summer (late August), but perhaps there could’ve been a better cooling system other than a fan. Thirdly, and most importantly, we found 2 roaches in our room on 2 different occasions. This is highly unacceptable and differed from the reviews we used to book this hotel. It was a horror but we tried our best to still enjoy our stay in London, despite the hotel discomfort.
- Verified traveler (10/5): - The hotel is clean, the staff if friendly and helpful, the room was large and comfortable and the location is just two blocks to the Earls Court tube station. It's nothing fancy, a basic hotel but has all that you need including breakfast.
- Verified traveler (8/5): - I loved the location and helpfulness of the staff, basically everything worked fine for us except the wifi was very minimal and breakfast wasn’t ready on the last day when we needed it
- N C (2/5): Very poor standard hotel and hotel chain - We booked a two night stay and arrived Friday to be told our room was unavailable that night because of maintenance issues. We were sent to another hotel in the same chain - The Brunel in Paddington. This hotel was dirty, poorly maintained and the room we were allocated was no larger than would be suitable for a single person but the hotel had crammed in a double bed and not much more. The toilet /shower was beyond a joke it was so small. The coffee/tea facilities were inadequate and the milk cartons had all "gone off". The air con was directly over the bed so to keep cool at night was only achievable at the expense of any sleep. Breakfast was basic. On our return to the Kensington Court we were allocated a room next to the lift which was therefore noisy during the day and evening. The air con was not functioning properly and had to be turned off. There was no hot water to the bath but the staff at reception could not have been less interested when I told them. Breakfast was poor. Overall, our experience of this hotel chain was appalling and we cannot recommend to anyone that they should book with them. Had we been given some notice that the room would not be available on Friday (the hotel knew during the day about the repairs needed) we could have rebooked elsewhere and then the hotel chain would have avoided this negative review. We were not offered any compensation for the inconvenience and this reflected the overall poor standard of customer care.
- Verified traveler (8/5): - Spacious room, clean and tidy. Close to Earls Court tube and perfect for a one night stay.
- Ian (8/5): Good value - Basic but good value, comfortable, great location and friendly staff
- Jeffrey (6/5): Average Accommodations - Work-cation with family. Hotel was average at best.
- Said (2/5): - The manager of this property is unprofessional, rude & terrible at his job.
- Verified traveler (4/5): - This hotel is in a nice location but the facility is outdated. WiFi was sketchy and inconsistent. The AC
- Verified traveler (10/5): - Excellent location, professional and helpful staff
- Chris (4/5): Bad experience for us.... - Bad experience for us. Given a room next to a lift shaft, if that wern't bad enough woken at 4am by noisy pipes/plumbing. Complained but the staff totally uninterested (heard it all before no doubt) was told the problem had been fixed. After several requests we were offered a room change to single beds which they knew was not acceptable. Just a fob off. Next night same noise at 4am. So 2 nights disturbed sleep. Asked for compensation at check out and told 'manager not available blah blah' In my opinion both management and staff are dishonest. Room tired and in need of updating, typical worn out London hotel. Breakfast just about edible. Its a real shame as the location is great, ideal for Earls Court Underground and quite a few really good bars and eating places very close by. Don't like to leave negative reviews but felt we were treated badly on this occasion and the hotel was given every chance to offer some kind of compensation but totally not interested.
- Louie (8/5): Slumdunk - Perfect location for my Family, friendly staff will come back definitely plus parking is a bunos:)
- Verified traveler (8/5): - Great location and good facilities. Beds were comfortable, sofa bed needs to be replaced.
- Verified traveler (10/5): - Luggage storage good. The front desk personnel were always helpful, kind, and courteous. Room and bathroom was clean and in very good condition.
- Eric (10/5): - Having the breakfast is really helpful to travelers.
- Suriya (10/5): - I like because I get what I need
- Verified traveler (8/5): - The staff were excellent, helpful and pleasant. The hotel was clean throughout with a lovely light airy breakfast room in the basement where a comprehensive breakfast was served. There was a lift to all floors and our room including the bathroom was very clean. The bed was comfortable with good quality linen. Tea and coffee was available in the room, plus a safe, good sized wardrobe and place for a suitcase. The headboard showed some signs of previous water damage and there was a patch of plaster under the window which could be repaired, but that was all. The hotel is in a quiet street but close to the Earls Court Road where there are plenty of facilities and lovely restaurants. We made an excellent choice with this hotel.
- Verified traveler (8/5): - The room is clean and nice staff. Breakfast is just standard.
- Verified traveler (6/5): Good location and reasonable value - Pleasant staff and generally good for an overnight stay in a pleasant location, off main road and few minutes walk to tube station. A bonus to be able to book twin beds for group. On the downside the rooms are a bit tired and the Shower didn’t operate properly but it was comfortable enough. Breakfast was midway between a cooked and continental meal and could be improved but good that it was included in the price.
- Verified traveler (6/5): - We had booked a quadruple room that said two double beds. We ended up getting one king and a fold out sofa which wasn’t enjoyable for two people to sleep on.
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