Westpoint Hotel
Location: 168 - 172 Sussex Gardens, London, England, W2 1TP, London, GB
Star Rating: 3 Stars
Property Type: Hotels
About this Property
Welcome to Westpoint Hotel, where comfort meets convenience in the heart of London.
Exceptional Accommodations: Choose from 61 thoughtfully designed guestrooms equipped with kitchenettes, allowing you to feel right at home during your stay. Enjoy a flat-screen television and complimentary wireless internet access to stay connected and entertained.
Convenient Amenities: Our hotel features a 24-hour front desk and multilingual staff to assist you anytime, ensuring a seamless experience. Luggage storage simplifies your travel plans, while complimentary Wi-Fi keeps you connected throughout your stay.
Prime Location: Nestled just a short stroll from iconic attractions like Hyde Park and Kensington Gardens, Westpoint Hotel places you moments away from London's vibrant culture. Explore renowned landmarks such as Marble Arch and the Royal Albert Hall, all within easy reach.
Experience the unforgettable charm of London at Westpoint Hotel—book your stay today!
Important Information
- Alcohol is not served or permitted at this property.
- Contactless check-out is available.
Policies
Check-in: 02:00 PM - 05:30 AM
Check-out: 10:30 AM
Amenities & Facilities
- Free WiFi
- 24-hour front desk
- Luggage storage
- Wheelchair accessible
- Elevator
- Television in common areas
- Safe-deposit box at front desk
- Multilingual staff
- Smoke-free property
- Tours/ticket assistance
- Stair-free path to entrance
Rooms Available
-
Triple Room
1 Double Bed and 1 Twin Bed
Internet - Free WiFi
Entertainment - Flat-screen TV
Sleep - Bed sheets
Bathroom - Shower, a hair dryer, and towels
Practical - Phone and iron/ironing board (on request)
Comfort - Daily housekeeping and heating
Need to Know - No cribs (infant beds) available
Non-Smoking
Max Occupancy: 3 (3 Adults)
- Shower
- TV
- Telephone
- Hair dryer
- Heating
- Daily housekeeping
- Free WiFi
- No cribs (infant beds)
- Bedsheets provided
-
Studio
1 Double Bed
Internet - Free WiFi
Entertainment - Flat-screen TV
Food & Drink - Kitchenette
Sleep - Bed sheets
Bathroom - Private bathroom, shower, a hair dryer, and towels
Practical - Phone and iron/ironing board (on request)
Comfort - Daily housekeeping
Non-Smoking
Max Occupancy: 2 (2 Adults)
-
Double Room
1 Double Bed
Internet - Free WiFi
Entertainment - Flat-screen TV
Sleep - Bed sheets
Bathroom - Shower, a hair dryer, and towels
Practical - Phone and iron/ironing board (on request)
Comfort - Daily housekeeping and heating
Need to Know - No cribs (infant beds) available
Non-Smoking
Max Occupancy: 2 (2 Adults)
- Shower
- TV
- Telephone
- Hair dryer
- Heating
- Daily housekeeping
- Free WiFi
- No cribs (infant beds)
- Bedsheets provided
-
Family Apartment
2 Double Beds and 1 Twin Sofa Bed
Layout - 2 bedrooms and living room
Internet - Free WiFi
Entertainment - Flat-screen TV
Sleep - Bed sheets
Bathroom - Private bathroom, shower, a hair dryer, and towels
Practical - Phone and iron/ironing board (on request)
Comfort - Daily housekeeping and heating
Need to Know - No cribs (infant beds) available
Non-Smoking
Max Occupancy: 5 (5 Adults)
- Shower
- TV
- Telephone
- Hair dryer
- Private bathroom
- Heating
- Daily housekeeping
- Free WiFi
- No cribs (infant beds)
- Bedsheets provided
-
Twin Room
2 Twin Beds
Internet - Free WiFi
Entertainment - Flat-screen TV
Sleep - Bed sheets
Bathroom - Shower, a hair dryer, and towels
Practical - Phone and iron/ironing board (on request)
Comfort - Daily housekeeping and heating
Need to Know - No cribs (infant beds) available
Non-Smoking
Max Occupancy: 2 (2 Adults)
- Shower
- TV
- Telephone
- Hair dryer
- Heating
- Daily housekeeping
- Free WiFi
- No cribs (infant beds)
- Bedsheets provided
-
Single Room
1 Twin Bed
Internet - Free WiFi
Entertainment - Flat-screen TV
Sleep - Bed sheets
Bathroom - Shower, a hair dryer, and towels
Practical - Phone and iron/ironing board (on request)
Comfort - Daily housekeeping and heating
Need to Know - No cribs (infant beds) available
Non-Smoking
Max Occupancy: 1 (1 Adults)
- Shower
- TV
- Telephone
- Hair dryer
- Heating
- Daily housekeeping
- Free WiFi
- No cribs (infant beds)
- Bedsheets provided
-
Apartment (Triple)
1 Twin Bed, 1 Double Bed and 1 Twin Sofa Bed
Overlooking the park
Layout - 2 bedrooms and living room
Internet - Free WiFi
Entertainment - Flat-screen TV
Sleep - Bed sheets
Bathroom - Private bathroom, shower, a hair dryer, and towels
Practical - Phone and iron/ironing board (on request)
Comfort - Daily housekeeping and heating
Need to Know - No cribs (infant beds) available
Non-Smoking
Max Occupancy: 4 (4 Adults)
- Shower
- TV
- Telephone
- Hair dryer
- Private bathroom
- Heating
- Daily housekeeping
- Free WiFi
- No cribs (infant beds)
- Bedsheets provided
-
One Bedroom Apartment
1 Double Bed and 1 Large Twin Sofa Bed
Layout - Bedroom and living room
Internet - Free WiFi
Entertainment - Flat-screen TV
Sleep - Bed sheets
Bathroom - Shower, a hair dryer, and towels
Practical - Phone and iron/ironing board (on request); cribs (free) available on request
Comfort - Daily housekeeping and heating
Non-Smoking
Max Occupancy: 3 (3 Adults)
- Shower
- TV
- Telephone
- Hair dryer
- Heating
- Daily housekeeping
- Free WiFi
- Free cribs/infant beds
- Bedsheets provided
-
Family Room
2 Double Beds OR 1 Double Bed and 2 Twin Beds
Internet - Free WiFi
Entertainment - Flat-screen TV
Sleep - Bed sheets
Bathroom - Shower, a hair dryer, and towels
Practical - Phone and iron/ironing board (on request)
Comfort - Daily housekeeping and heating
Need to Know - No cribs (infant beds) available
Non-Smoking
Max Occupancy: 4 (4 Adults)
- Shower
- TV
- Telephone
- Hair dryer
- Heating
- Daily housekeeping
- Free WiFi
- No cribs (infant beds)
- Bedsheets provided
-
Economy Double Room
1 Double Bed
Internet - Free WiFi
Entertainment - Flat-screen TV
Sleep - Bed sheets
Bathroom - Shower, a hair dryer, and towels
Practical - Phone and iron/ironing board (on request)
Comfort - Daily housekeeping and heating
Need to Know - No cribs (infant beds) available
Non-Smoking
Max Occupancy: 2 (2 Adults)
- Shower
- TV
- Telephone
- Hair dryer
- Heating
- Daily housekeeping
- Free WiFi
- No cribs (infant beds)
- Bedsheets provided
Guest Reviews
- Jasmine (6/5): - Clean and tidy room in a good central location
- Bethanee (2/5): - This hotel did not match the images or services advertised online. The room was claustrophobic for someone with no previous experience feeling claustrophobic - barely room to open a suitcase, the shower was less than 1 metre square, and the bathroom had less then 50cm of changing room unless you wanted to straddle the toilet to do so. The supposedly free wifi might work…but my webpages are still trying to load. Cleaning staff do not understand the meaning of “do not disturb” signs which was a huge invasion of privacy (especially considering I had to change in the room because of the aforementioned limited space in the bathroom), and took a fan out of my room (during a warm week) that was quite obviously in use. When I asked reception staff about this and if I could have one to take back to my room, I was made to feel that this was a huge inconvenience to them. I would not recommend this travel to anyone wanting a good nights sleep, rest after travelling from the other side of the world, or just a nice stay in general. If I could give this hotel no stars, I would. I checked out 5 days early and booked a different hotel because I was so uncomfortable and staff refused to refund remaining nights even after I explained my complaints and was visibly upset.
- Grace (6/5): - Great location, hotel very clean but a little dated. Would stay again.
- HOI KIU (8/5): - The location of hotel is close to Paddington station, which is very convenient to travel around in London via public transportation.
- Gerry (4/5): - Wifi didn't work at all. Rooms were hot and fan didn't help. Needed to open window due to heat and constant noise from traffic affected our sleep. Construction in hallways was on-going except on weekend. Old locks on room doors did not provide security, sign inside room warned us to lock valuables inside suitcase as hotel would not be responsible for theft. Staff were kind and helpful. Bathroom shower was tiny, pillows were small and lumpy.
- Vu (6/5): - I enjoyed the hotels area which was very walkable to the tube and dining options. However, we got assigned to the room that was so hot and a bit suffocating tbh. I understand the Air con condition here in the uk but at least we should have some opened air windows which didnt work.
- Julyet (6/5): - Checking in was confusing as I'd done an online check in the day before but when we got there I had to go through normal check-in Room had everything we needed but bathroom very tiny and for people who are carrying a bit of weight may struggle to manoeuvre around it. Bed was super comfy, so 10 out of 10 for that. Staff very friendly. In the morning then lift was out of service which wasn't great as we were on the 3rd floor and had to walk down several flights of stairs. Anyone with mobility problems would have struggled with this. We liked where the hotel was situated pretty building and lovely reception area. The TV in our twin room was opposite one of the beds so not ideal place for the other person trying to watch from the other bed. Great for a night away but for the price of the tiny twin room it seemed a lot of money so although we loved the area not sure we would stay there again.
- Sergey (2/5): - Very small bathroom and shower
- Ivy (6/5): - Great location close to major hub for underground. Noisey busy street but not a big deal if you don’t have to sleep with window open which we did due to the heat. One fan was supplied. Rooms were small. No flat surface to lay anything on. Kitchenette was a floating shelf 6” wide with an electric kettle and mugs. Bathroom was horrible. Stand up shower was small and 2x2 feet of floor space to function. But worst part was sink had 2 facets one for hot one for cold that were push activated. U had to hold down each to use before it ran out with just enough pressure to not make to too forceful as to splash outside the tiny sink. Cold started warm turned hot then cold. No surface in bathroom to lay items and barley room to turn around. A lot can be overlooked but this facet situation is ridiculous. Not even to be able to turn it on to brush your teeth is unreal. Holding facet with one hand and trying to wince with the other or washing one hand then the other Loved the location and hotel was fine but amenities were lacking. Definitely needs upgrading
- Andrew (4/5): Misleading description of room - We were very disappointed on arrival at the hotel to find that we had been misled by Hotels.com. The description of the room clearly stated that there was a kitchenette in the room and we found that the only facility was a kettle. When I enquired at reception I was told that none of the hotel rooms had a kitchenette. This involved my wife and I in considerable extra expense during our stay as we had specifically chosen this hotel because of the facility for self catering. The response from the hotel management was to reiterate that none of the hotel rooms had kitchenettes. We feel badly let down by Hotels.com in this matter and will be reluctant to accept any future descriptions without first contacting the hotel for confirmation. Added to this the bed was extremely uncomfortable and not up to the standard we would have expected.
- Henry (10/5): - Small but very clean room with comfortable bed. Fantastic location. Friendly and helpful reception staff.
- Ila Mae (10/5): - Staff was amazing , clean , worth the money
- Jeewanjot (10/5): - It was a great find! Very happy with everything except the wifi. No setv
- Josephine (8/5): - The rooms are cozy and fine for one night. There was a problem with my key getting stuck. However Lucy at the front desk went out of her way to resolve the situation.
- Mark (8/5): - Close to train, and in an interesting neighborhood.
- Andrew (10/5): Pleasant corner of Paddington - Excellent location in a quiet enclave close to Paddington underground ( although we walked past it twice as it’s not that well signposted ! ). Friendly staff, clean and tidy rooms made this a very pleasurable stay. I would definitely come again.
- Andrew (10/5): Nice place great price - Booked last minute because missed last train..upgraded me to double..wild stat again
- Rachel (6/5): Noisy Rooms - Reception staff were not friendly but very blunt, the room was extremely noisy and we could hear the conversation in the room next door and in the corridor. The house keeping staff were talking loudly with each other and banging around when cleaning other rooms first thing in the morning
- Verified traveler (6/5): - The Wi-fi was not particularly strong. My room was in the basement and was cold. Some of the plug sockets were damaged in my room.
- Verified traveler (8/5): - Facilitys to the room. We been on the first floor without acsensor. We've got a big luggage and we lif it with hands.
- Mitch (10/5): Lovely hotel close to Hyde park - Lovely hotel in a great location
- Verified traveler (4/5): Would never recommend. - Customer Service was awful! Lifts were broken and staff was rude. Shower was small and double bed was a small double. Room was cold.
- Verified traveler (8/5): - Clean modern room, great location for a cheap price. Only issue we had was the tv which did not work.
- Verified traveler (4/5): - Small cramped and dated bedrooms, shower is horrible
- Verified traveler (6/5): - Reception area was nice and clean.Staff was prompt and check in done quickly
- Verified traveler (6/5): - Although dated, the rooms are clean and tidy. Will be better if there was a safe and better heating.
- Verified traveler (4/5): - The fire alarm went off 6 times in 6 nights we stayed. There was paint chipping on the windowsills the bed broke on our last night they’re just sitting on it. The customer service was great they were quick to help and come up with an answer but when you have two Mercedes-Benz and a Rolls-Royce parked out front and you have paint chipping on your window sills and overall cleanliness issues those two things don’t add up
- Robert (6/5): - The location is good but the size of the room & bathroom is very small for two guests.
- Verified traveler (4/5): - They went through our bags when we were out and took money!! Only about £1 in change but if they do that in every room they get a lot of money! The staff were also very unhelpful about it, especially the manager! We didn’t feel safe at all! Don’t waste your money.
- Verified traveler (8/5): - I had a huge room. Whiich was a nice surprise. Staff helpful. Good shower.
- Sharied (10/5): Very convenient place to be - Our stay was excellent staff very friendly and helpful
- Hera (4/5): - We booked 2 rooms. One room was so small and not very clean, but there was a wifi connection. The other rooms quite spacious, but no mobile connection and the wifi couldn't reach our room. The bathroom had unpleasant smell. The window is facing another room and the window blind cannot close properly. So, it was disappointing..
- Verified traveler (10/5): - The location is perfect!! The staff were great!! We were in London to see the sights and needed a clean, safe, convenient, and affordable place to sleep and shower. So this was a great fit!!
- Verified traveler (4/5): - The only thing that I can say was positive about this hotel was that it’s close to Paddington Station. First our room was tiny, second the bed was extremely uncomfortable, third the pillows were so flat I had to use my travel pillow to sleep my neck hurt so bad. Fourth the area around the toilet was so small you’re unable to reach behind you to get the toilet paper where they keep it! (I’m 5’4” it’s not my size), fifth the shower is so tiny that I couldn’t shower without the cloth curtain sticking to me the entire time ( again I’m 5’4” it wasn’t my size). Sixth the internet is super slow and can not be relied on, seventh they want your room key dropped at the front desk every time you leave but then when you ask for it back they never ask for proof that it’s your room key you just tell them the number. Eighth after 2 uncomfortable nights we came back to our room on the third night to discover that a bright flood light was now aimed directly into our room (it was not on the first 2 nights) it lit up the room even with the curtains closed when I called the front desk they told me it wound turn off at 11:30 it was 9 at the time and it finally went off at midnight. Ninth I’m pretty sure there’s a homeless woman that sleeps in the lobby because every morning there was the same woman passed out there. DO NOT STAY HERE!
- Verified traveler (10/5): - Very clean, staff on desk a bit formal, room great, close to Paddington station.
- Verified traveler (6/5): neat to Paddington, but very small rooms - Extremely small bathroom, poor choices for breakfast, carpet not cleaned.
- KChun (6/5): - We were booking for a room for three and our room was located at the -1 floor, where our windows are facing towards a place they store their rubbish daily. The wifi signal was really poor down there as well.
- Gioia (10/5): - Cute boutique hotel in a great location!! Loved everything
- Verified traveler (4/5): - Lousy internet connection, broken vending machine, small cramped rooms
- Peter (6/5): - They took action after complaint. This hotel has good location, but the rooms are pretty small.
- Verified traveler (10/5): - Lovely hotel would stay here again room was small on the bottom floor but cant fault it. Quick check in staff very helpfull
- Verified traveler (2/5): - I suggest to you Expedia before offering a hotel on line you need to check it out first. This was the worst case of false advertisement i 've ever seen. The room was so small our suitcases could nit fit. We had to move to another hotel and pay more mony. There were no cupboards shelves, nothing.The hotel the rooms were nothing like the pictures on your website.They were rude and unappologetic. The reviews on your website were all fake. I later went on line and saw the real reviews and they were all horrible. This makes me rethink booking with you all again. I lost an entire day in London trying to reason with these people and trying to get anothet hotel.
- Barry (8/5): - Hotel is well situated for our train travel from Paddington.
- Verified traveler (6/5): - Great location, the room was small but it had everything we needed, staff were super friendly
- Sofiane (4/5): Small room - The room was very very small and ugly Doesn't comply with pictures on hotels.com
- Verified traveler (2/5): - I don’t like the room it was dirty and to small that not the room that I ask for. No iron inside the room. I like outside the hotel it was nice and clean it was close to the restaurant and the train station,
- Verified traveler (8/5): - The front desk personnel were very helpful. No a/c during warm spell was inconvenient. A fan in the room helped. Most of the time I’m sure a/c isn’t necessary. Location was good, area seemed safe, room are small but for the price I have no complaints. Short walk to Paddington station was a big benefit (Express to Heathrow 15 mins).
- Verified traveler (8/5): - Excellent location, and loved having a family room with 1 double and 2 single beds. Lobby area was lovely. Hotel layout is confusing, particularly room numbering and stairways (ie. room 403 is in the basement level, and I had a hard time ever locating the correct stairs). Room was somewhat cramped, but mostly expected for the price; unfortunately, the bathroom was absolutely tiny (hardly bigger than an airplane lavatory). Raised floor into the bathroom caused many stubbed toes, and proximity of bed frame to that same bathroom doorway meant repeated bruising from hitting leg on the bed frame while trying to enter.
- Verified traveler (4/5): - We were disappointed at check in, I had requested two rooms, one with two beds. We had two rooms, with one bed each, forcing one of my sons to sleep on the floor till a room became available 2 nights later. We knew the rooms were going to be small, but they were smaller than we anticipated, with no closet, nor dresser, and only a couple hangers. I asked for more, but never received any. We booked a room with a television, and free Wi-Fi. From the first night, the TV didn’t work. I made them aware, and they said they would fix it, took them 6 days. The Wi-Fi was spotty at best, I was able to connect, but apparently the speed was not much faster than dial-up. I tried to work from my room, and ended up setting up cellular service through my phone, and used that instead, at added cost. Then there were the 5-6 nights of false fire alarms, one night I can understand - but every night?? Come on people! Oh, and there was the nightly meetings in front of the hotel; for conversations that went till late - and as there was no A/C - our windows being open made their conversation, our conversation too. Very annoying! There were some good points, several people at the front desk were helpful, friendly, and seemed to care about our concerns, and that helped. They provided valuable advice, some excellent drivers (except the last one who overcharged us) - and I want to thank them. But, some of them seemed almost tired of us, and that hurt.
- Andrew (4/5): Fire alarm kept interrupting rest and sleep. - Fire alarm kept going off and the front desk seemed uninterested. Checked in a book to say “oh yes, you’re right” not “oh, we’re sorry” or “we’ll look into it”.
- Chan (8/5): - The staff was friendly but there’s no air conditioner in the room. Overall, it’s not bad. :)
- Verified traveler (8/5): - Small but good hotel. Very good location. Close to everything you need to visit. Nice staff.
- Verified traveler (10/5): - The staff is great and the location is fabulous. The rooms are small but it is clean and well worth the money....
- Verified traveler (8/5): - Nice quarter, near Paddington station, near to the Hyde Park,
- Verified traveler (10/5): - Great. Loved the main receptionist we saw everyday he was amazing!
- Verified traveler (6/5): - It is conveniently located to underground lines and Padington Station for Airport transfer
- Verified traveler (6/5): - The location of the hotel itself is the only reason why I would even consider staying here again. The rooms are very strange in terms of the layout, very typically English and small but the way in which everything is placed makes the space feel even tinier. The bathroom sink is so small and low, I had to bend down just to wash my hands to avoid spilling water all over the floor. There is no room to place any toiletries at all. During our stay, the bathroom light kept going on and off and we voiced this concern after our first night with the front desk, however nothing was done about it and by the third and fourth nights, we were basically using a dark bathroom since the bulb burnt out completely. Our check-in was fine, however our reservation was split into two bookings and one staff member told us we would have to check out and then re-check in again, just to move to a different room of the exact same type. We packed up all of our luggage and came down for check out, only to be told that the other staff member was incorrect and we could have just stayed in the same room. They have a DIY luggage room, which doesn’t look promising or safe at all in comparison to other properties in which only hotel staff have access to these rooms. I checked under the bed to make sure I had not left anything behind and was disgusted by the amount of dirt underneath, leaving me to question how well or how often they really clean the rooms. Often smelt cigarette in the hallways and into our room
- E.C.K (8/5): - Great location and right next to Paddington train station. Staff was wonderful. Only complaint is that the rooms were VERY small which is common in Europe- but in our room when you opened the bathroom door it would hit the bed. No walking space and the shower was so small you literally would hit your head if you bent over.
- Verified traveler (2/5): - Very bad hotel, dirty room, and hotel is located in dangerous area.
- Verified traveler (2/5): - Terrible hotel، small room, bad internet, bad keys،
- Verified traveler (8/5): - This was a great spot for you to tour through London. Kensington palace is a walk away and the city with all the historic spots such as buckingham the great tower London eye etc are all of a 18$ cab ride away. The cons of the hotel however are they aren’t big rooms they don’t have xtra pillows but if you are going with a small group it’s perfect. You can also exchange usd to ponds at the hotel for a cheaper rate which I wish I would have known . Breakfast doesn’t come with eggs but is decent enough to hold u down but not worth the nine pounds if ur stay doesn’t come with it. I would give this hotel an 8/10. It was at the end of the day good enough for us and our mission of the vacation. Would go back for sure
- SS (2/5): - Pros: 1. Great location right near the Paddington Underground Station. 2. In-hotel breakfast 3. Good selection of small shops and restaurants near by 4. We felt safe getting to and from the hotel 5. Excellent Uber coverage Cons: 1. Small room and a very tiny bathroom. When you sit on the toilet your head can touch the sink/washbasin!! 2. Claustrophobic hallways and stairs 3. No Shampoo or toiletries in the bathroom other than body wash. 4. No A/C. A small table fan was provided and they told us to leave the window open for fresh air!! 5. Breakfast was the same every day - Breads, Croissants, Jelly, Cereal, Milk, Coffee, Yogurt. Definitely not worth 9GBP/person/day. 6. With NO laundry facility on property, staying as a family for more than a couple of nights, required a suitcase haul to the nearest coin laundry about 1/2 mile away. 7. Terrible bed and pillows
- Verified traveler (10/5): - excellent location, very accommodating staff when we asked to switch rooms.
- Verified traveler (8/5): - Historic building with relatively small rooms. Amenities included WIFI, cable TV and a luggage room to store after check-out.
- Verified traveler (10/5): - Westpoint Hotel was a perfect place to stay. The location is incredible! Two blocks away from Paddington Station, and 3 blocks from Lancaster Gate tube stop and Kensington Gardens. This was the perfect portal to anywhere we wanted to go. The neighborhood is lovely, with lots of restaurants and cafes. And the hotel was excellent. The staff were helpful and friendly. We were able to store our luggage safely on our last day while we wandered around the city before our night flight. The room was small, and the bathroom, shower especially, was small. That's not a problem - but if you're looking for lots of space to spread out, this might not be the hotel for you. If you're looking for a comfortable and cozy place to sleep while you explore London, this hotel is perfect.
- Verified traveler (8/5): - Location, location, location! Staff were excellent in their responsiveness to our needs.
- Verified traveler (8/5): - Very clean hotel in a good location but our room was so small.
- Verified traveler (6/5): - Was what was expected for the price .................
- Verified traveler (8/5): - 24-hour, friendly staff is a major plus. Convenient tour booking accommodations by reception! Discount coupons available.
- Jose (8/5): Good - Amazing
- Verified traveler (6/5): - Close to transportation nice employees but small rooms
- Verified traveler (10/5): - This property was everything two people traveling to London to sightsee needed! Room was clean and orderly, staff was helpful and friendly. Hotel was clean overall and location was perfect for anyone traveling on the London Underground or National Rail Services via Paddington! Highly recommend!
- Verified traveler (6/5): - The room we get didn’t at all look like the one at the picture when we ordered
- Verified traveler (6/5): - The best part is location. 10 minutes walking to Hide Park. Great choice of places to eat. Next to train station and Underground.
- Verified traveler (2/5): - THE HOTEL NIGHT STAFF AT RECEPTION WAS A VERY NICE GUY
- Verified traveler (6/5): - There was NO INTERNET AVAILABILITY to me. The tv froze in the 9-10pm time period and was not resolved, even when batteries were changed in the tv remote.
- Verified traveler (2/5): - We were satisfied that we had a bed to sleep and a shower to clean us. That's all. We booked the hotel, because we need a stay in our 3 day trip to London to watch a match Tottenham against Huddersfield. So we booked the tickets at the platform stubhub and asked the reception of the westpoint hotel to deposit the tickets for us, if they arrive. I received an email with the confirmation that they deposit the tickets for us. With our arriving we must determine that the tickets were refused by the hotel employee. When I asked, if she (Fortuna) could help us to get the tickets they did nothing at the reception. Not a call to the royal mail, not a call to the provider, no sign of a help! These people have no sense of a well known British behavior. That's a very big disappointment! We spent our saturday morning to call the provider and to spent our time at the royal mail office for receiving an answer that the tickets sent back to the sender. First of all I lost 500 euros for 3 Tickets. Than a removal at the Tottenham Stadium by no having a ticket. And all because the staff is unable to deposit three tickets. They didn't care about our problems and didn't show engagement. When we left the hotel on sunday we asked the receptionist to organize a taxi at 5 pm. At 5 pm we didn't see a taxi, because the receptionist forgot us and so we asked again. 15 minutes later arrived a private car driver (no uber) and brought us to London Heathrow for an unreasonable price of 45 pounds.
- Verified traveler (4/5): - The outside and the reception area is beautiful but the room was horrible. The best thing about this hotel is the location. I would compare the room to a hostel.
- Timothy (2/5): - This hotel does NOT look as nice as it does in picture. First, the room was TINY. Im 160lbs, and I could barely fit into the bathroom. Thats not an exageration. The tv wouldnt work and we had to inform the staff three times. Our view was an alley (not really a problem, just dissapointing). Pretty noisey, you can hear everyone in the hallways. The worst part was the bed... im not sure if the mattress was old, or just extremely cheap. But a sleeping bag would have been equally as comfortable lol and the blankets were like huge napkins! I had a 5 day reservation, didnt even stay one night. They offered no refund, but it was so bad that i still paid 400$ to stay in a different hotel. I dont know how they have 3/5 stars, the only real positive is that it was decently located. Still mad that i was offered no sort of refund and paid for a terrible room i didnt use. Oh well, hopefully this helps others.
- Verified traveler (8/5): - Location was very convenient for the reason we were in London. Just a short way from Paddington and a good pub on the way back for a reasonably priced drink.
- Verified traveler (8/5): - My husband and I stayed at this hotel for 9 nights. The room was very, very small. About 6 inches on all sides of the bed and then a little desk/closet unit with a small bathroom. Now this worked OK for us because we knew this was just where we meant to sleep while on vacation out and about. It was a little difficult to get ready in and store our luggage but we booked this with a bundle on our flights and so the price was worth it for us.
- Verified traveler (6/5): - Very hard beds. Doors slamming outside all night and day. Pillows as thin as paper. Sticky nights with the windows open. Drain clogged in shower. Great location. Close to a lot. Nice staff.
- Verified traveler (6/5): - It wasn't grand but good enough to crash nightly after touring all day. Staff very friendly and helpful! Rooms are very tight for two people and luggage but doable. Can use some updating and a good cleaning. Close to the tube, and walking distance of a lot of attractions. We walked a lot and enjoyed the neighborhood and sights, The tube was a block away which made further travels easy. Oysters cards is a must and saves you money . The tube is faster then the bus. Lots of places to eat around the corner and within walking distances. Have fun in London, we can't wait to return.
- Verified traveler (2/5): - Originally in the basement of the building, but fortunatrly we complained and got moved to the first floor. Room was small and basic. Shower was luke warm at best
- Verified traveler (10/5): - Location, Location, Location - accessible to Paddington station and easy to get in and out from Heathrow through the Heathrow Express
- Michelle (8/5): - Most of the staff was very friendly and helpful. Providing us with information and tips for Disneyland, Catacomb and Eiffel Tower tickets. Great location for using several metro lines. Room was clean and comfortable. A bit small for 3 or more adults, good thing we didn’t spend much time in there so it wasn’t really an issue. Great size bathroom.
- GLW (8/5): - It was really clean, I wish they provided face cloths. In a nice area of London and convient
- Verified traveler (6/5): - Convenient, open all hours.
- Verified traveler (6/5): - I have to say the location of the property was brilliant and within a couple of minutes walk of Paddington train station. The best way to describe the hotel is quirky and to be fair for the price we paid we couldnt ask for better. However, the breakfast is our gripe. It is advertised as £7 and so we booked it only to find that they only offer continental. This would have been fine had it not advertised in the room info folder that continental is free. Not sure on this one??
- Verified traveler (2/5): Dirty Basement Room - I booked this room for a colleague and his comments were "Hotel is awful Two dirty rooms in the basement and I get one of them" The room was dirty, with a socket hanging off the wall, the door looked like it had been re-used and the lock did not inspire confidence. There was a grotty 'curtain' on a wire at the window. The access and circulation areas were grubby and untidy. In fact, nothing at all like the photographs shown on the website. I shall not be booking again with this hotel.
- Verified traveler (8/5): - The place was small but nice, and it was very central
- Verified traveler (2/5): AVOID AT EVERY COST. COUDLNT PAY ME TO STAY THERE - We didn’t actually stay. We checked in and checked out 10 minutes after. awful hotel. Avoid at every cost. Very dirty in the room. Couldn’t even take shoes off! Also very small. Pictures on hotel.com are very misleading
- Nicholas (4/5): - Very nice and attentive staff! Rooms are outdated. WiFi was very poor. Coming in from the US, we would rely on the hotels having Strong WiFi to communicate with family,work back home.
- CJA (10/5): - Excellent value for money, nice reception area, clean and tidy room. Excellent central location near to Paddington. Plenty of restaurants close by.
- Verified traveler (2/5): - Upon arriving to the hotel I was immediately disappointed by how deceiving the outside is to the inside! We were met by the reception staff that gave us less than minimal information about the hotel and about the facilities. It was unprofessional and the staff really didn’t seem friendly or helpful. The room we received first was a shoe box to say the least. Dark and dirty, it was impossible for 2 people to stay for longer than a day. We asked to move and got put into a room that had faulty tv and heating. The room was filthy, the carpet and the sheets were stained, walls had marks on them and there was little to no furniture making this room totally unusable and so uncomfortable. We stayed during one of the coldest months little did we know our window was in such poor condition it did not close and to combine that with faulty heating, it was a NIGHTMARE. We tried to ask for a room that worked and were shown another 2 rooms, yet every single one was horribly cold and dirty, I personally have never been so shocked at the standard of cleanliness and health and safety. Not to mention the smell, we tried to make the most out of it but I can garantee I will never stay there again. If you do not want to be woken up every morning by staff throwing items around the halls ways listening to everything through old thin walls, then think again and go somewhere else. ABSOLUTELY not worth any money. (The photos shown online do not depict the real image so beware.)
- Sandra (2/5): - Upon arriving to the hotel I was immediately disappointed by how deceiving the outside is to the inside! We were met by the reception staff that gave us less than minimal information about the hotel and about the facilities. It was unprofessional and the staff really didn’t seem friendly or helpful. The room we received first was a shoe box to say the least. Dark and dirty, it was impossible for 2 people to stay for longer than a day. We asked to move and got put into a room that had faulty tv and heating. The room was filthy, the carpet and the sheets were stained, walls had marks on them and there was little to no furniture making this room totally unusable and so uncomfortable. We stayed during one of the coldest months little did we know our window was in such poor condition it did not close and to combine that with faulty heating, it was a NIGHTMARE. We tried to ask for a room that worked and were shown another 2 rooms, yet every single one was horribly cold and dirty, I personally have never been so shocked at the standard of cleanliness and health and safety. Not to mention the smell, we tried to make the most out of it but I can garantee I will never stay there again. If you do not want to be woken up every morning by staff throwing items around the halls ways listening to everything through old thin walls, then think again and go somewhere else. ABSOLUTELY not worth any money. (The photos shown online do not depict the real image so beware.)
- Christopher (10/5): - great location and everything was clean and well cared for
- Verified traveler (10/5): - The location is excellent, less than 5 minutes to Paddington Station. The room was basic but clean. Staff was nice and efficient.
- Verified traveler (8/5): - For what I paid for the hotel, it was worth while. They don’t have a restaurant like they advertise (which was unfortunate)— they didn’t have a bar either. Do not be fooled by the sign. They also have actual keys to open the door as opposed to a card key. The walls are also paper thin. I was constantly woken up by my neighbors. I could here the elevator door chime when it was called and I was no where near it. The cleaning staff started at 8 AM which I totally understand, but was unfortunate if you wanted to sleep in. You wouldn’t be able to with all of the noise.
- Verified traveler (8/5): - The hotel was comfortable and clean. We had no issues with smells or dirtiness. Some reviews don't realize this is a very old building and the location make the rooms smaller and they don't look brand new. We would stay here again and again as the hotel is very homey and the location cannot be beat. Then staff was accommodating. If something isn't right, mention it to them and they will try to correct it. We mistakenly plugged something in that flipped the breaker and they came to fix it b very quickly.
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